On Thursday, August 20, 2009 12:30, Jerrad Pierce wrote, >>> Try changing your subject line to [$Organization #ticket_id]
>> No go. I even tried $rtname. > Just to be clear, you're using the value assigned to these variable > sin your site config, > and not the literal strings '$rtname', correct? And a ticket with the > ID you're using > already exists? And the account you're emailing form has the necessary > ACLs to write > to the ticket? Yes sir. $rtname = Broadvox from the Config. I'm using [Broadvox #8] in the subject line of the e-mail. Ticket 8 is an open and existing ticket. I tried e-mailing as root on the server and from my work e-mail. > Might I suggest going back and reading the initial installation instructions? I'm reading RT Essentials. CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
