On Thursday, August 20, 2009 11:05, Drew Barnes wrote, > Try changing your subject line to [$Organization #ticket_id]
No go. I even tried $rtname. > On 8/20/09 10:59 AM, "Eric Chatham" <[email protected]> wrote: > >> On Thursday, August 20, 2009 10:29, Jerrad Pierce wrote, >> >>>> <VirtualHost 172.16.5.74:80> >>>> ServerName clehbrtrckr01.broadvox.local >>> >>> /opt/rt3/bin/rt-mailgate --queue MIS --action correspond --url >>> http://clehbrtrckr01.broadvox.local/ >>> >>> 127.0.0.1 - - [19/Aug/2009:17:38:14 -0400] "POST >>> //REST/1.0/NoAuth/mail-gateway HTTP/1.1" 404 320 "-" >>> "libwww-perl/5.830" >>> >>> See the problem? Apache's listening on 172... and rt-mailgate's >>> connecting on loopback. >> >> I see it, thanks. I had both IPs in /etc/hosts. I hashed out the loopback >in >> /etc/hosts, keeping the server IP listed there. I re-ran the command with >no >> 404 error. This time there was a 200, which I'm assuming is HTTP 200 Ok. >> >> 172.16.5.74 - - [20/Aug/2009:10:51:24 -0400] "POST >> //REST/1.0/NoAuth/mail-gateway HTTP/1.1" 200 36 "-" "libwww-perl/5.830" >> >> Will this correct the issue trying to send e-mail to the system and having >it >> parse into the ticket? I just tried sending an e-mail to RT, having [QUEUE >> #TICKET NUM] in the subject line. It still doesn't work and parse the >> information into the ticket. :/ >> >> CONFIDENTIAL. This e-mail and any attached files are confidential and >should >> be destroyed and/or returned if you are not the intended and proper >recipient. >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > >-- >Drew Barnes >Applications Analyst >Network Resources Dept. >Raymond Walters College > CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
