I didnot create a new scrip to notify the administrator.
I meant, if you select an owner to a ticket, the ticket created
notification is not going to the owner, Do i need to write a scrip for that.
And when nobody is selected as owner, i was assuming that it should go
to the queue address i created on the queue which it does not do.
Set ($NotifyActor, 0);
Isn't that a setting to notify the creator of the ticket.?
I was thinking that it had something to do with my alias file. It is
down below.
aliases:
/etc/aliases
mailer-daemon: postmaster
postmaster: root
nobody: root
hostmaster: root
usenet: root
news: root
webmaster: root
www: root
ftp: root
abuse: root
noc: root
security: root
root: foktem
rt-its : "|/opt/rt3/bin/rt-mailgate-queue ITS --action correspond --url
http://10.10.10.10:443";
rt-comment : "|/opt/rt3/bin/rt-mailgate-queue ITS --action comment --url
http://10.10.10.10:443";
rt-mktg : "|opt/rt3/bin/rt-mailgate-queue marketing --action correspond
--url http://10.10.10.10:443";
rt-los :"||opt/rt3/bin/rt-mailgate-queue loanofficer --action correspond
--url http://10.10.10.10:443";
I probably got confused as i read many similar documents before
configuring RT. and one of them said to use either a sendmail or
sendmailpipe and while using sendmailpipe to mention that "-t" in the
next line.
On 9/17/2010 8:11 AM, Kevin Falcone wrote:
On Fri, Sep 17, 2010 at 07:50:07AM -0500, Ashrock wrote:
Isn't it the administrator or the owner should be notified that a
ticket is created.
Do you have a new Scrip to notify an Administrator?
Or did you mean AdminCc
Did you assign an owner at ticket creation
I'll quote what I said:
Set($NotifyActor, 0);
You probably want to read up on this setting
You probably want to read up on that setting
I did not installed any other package other than RT. It started
executing RT-mailgate in the bin folder to send out email.
rt-mailgate is not used to send mail and RT would not use it to send
mail. It is used to inject mail into RT to create tickets.
Please note, you are not running rt-mailgate, you are running
rt-mailgate-queue which is not a command RT installs. Most likely,
your alias file is wrong.
Don't i have to pick one between a sendmail or sendmailpipe?
The point is that
@MailCommand, 'sendmailpipe'
is not valid RT configuration syntax
There are at least 2 problems with it.
-kevin
On 9/17/2010 7:38 AM, Kevin Falcone wrote:
On Thu, Sep 16, 2010 at 03:23:43PM -0500, Ashrock wrote:
I am dealing with this problem since installation. I received
confirmation of request emails as a creator, also as a AdminCc or
Cc, on the ticket list. But the administrator, root, or the owner
never gets an email about the ticket has been created.
You've not said why administrator root or the owner should get emails
failure. Command output: local: fatal: execvp
/opt/rt3/bin/rt-mailgate-queue: No such file or directory )
that isn't an RT installed file, why are you executing it?
@MailCommand , 'sendmailpipe';
$SendMailArguments = "-oi -t";
$SendmailPath = "/usr/sbin/sendmail";
$SenderMustExistInExternaDatabase = undef;
This isn't RT_SiteConfig.pm syntax
-kevin
RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
