On Fri, Sep 17, 2010 at 09:02:01AM -0500, Ashrock wrote: > No, there isn't any scrip saying "On Create, Notify Owner", probably i > need to create one !
If you want to notify the owner, then yes > It is sending mail to the creator, and also the owner. But when i select a > nobody as a owner, > i don't understand where does the mail go to. Go back to Configuration -> Global -> Scrips Anything that has On Create will send mail On Create. Nobody means there is no owner, so of course no mail will be sent to the owner. > Also when i sent an email from a external SMTP > server like GMAIL, it does not record on the RT mail queue, neither does > it give back a ticket > creation notification. Neither does it send a rejection notification. Sounds like a problem with your mail configuration > Do i have to modify any settings. I understood what a notify actor does > now. Do i have to use > sendmail instead of a sendmailpipe. Coz i have mailpipes created in > master.cf for different > queues. You're confusing inbound and outbound mail again. $MailCommand is used for outbound mail, so setting sendmail or sendmailpipe is incapable of affecting inbound mail. -kevin
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