No, there isn't any scrip saying "On Create, Notify Owner", probably i
need to create one !
Yeah, when i send a request to the queue email, it does not record on
the queue, neither does it create a ticket.
I have made a mistake in rt-mailgate-queue... yeah now i realize that it
should have a space and a "-" added between mailgate and queue.
It is sending mail to the creator, and also the owner. But when i select
a nobody as a owner, i don't understand where does the mail go to. Also
when i sent an email from a external SMTP server like GMAIL, it does not
record on the RT mail queue, neither does it give back a ticket creation
notification. Neither does it send a rejection notification.
Do i have to modify any settings. I understood what a notify actor does
now. Do i have to use sendmail instead of a sendmailpipe. Coz i have
mailpipes created in master.cf for different queues.
master.cf:
rt-its unix - n n - - pipe
flags= user=rt-its argv=/opt/rt3/bin/rt-mailgate --queue ITS
--action correspond --url http://10.10.10.10:443/
rt-comment unix - n n - - pipe
flags= user=rt-comment argv=/opt/rt3/bin/rt-mailgate --queue ITS
--action comment --url https://10.10.10.10:443/
rt-mktg unix - n n - - pipe
flags= user=rt-mktg argv=/opt/rt3/bin/rt-mailgate --queue
marketing --action correspond --url http://10.10.10.10:443/
rt-los unix - n n - - pipe
flags= user=rt-los argv=/opt/rt3/bin/rt-mailgate --queue
loanofficer --action correspond --url http://10.10.10.10:443/
On 9/17/2010 8:39 AM, Kevin Falcone wrote:
On Fri, Sep 17, 2010 at 08:32:54AM -0500, Ashrock wrote:
I didnot create a new scrip to notify the administrator.
I meant, if you select an owner to a ticket, the ticket created
notification is not going to
the owner, Do i need to write a scrip for that.
Configuration -> Global -> Scrips
Do you have one that says "On Create, Notify Owner" ?
And when nobody is selected as owner, i was assuming that it should go to
the queue address i
created on the queue which it does not do.
No. The queue address is the address that you send mail TO to create
tickets in RT. If RT emailed that address, then it would create an
infinite loop.
Set ($NotifyActor, 0);
Isn't that a setting to notify the creator of the ticket.?
I'll copy the documentation. Although it appears your problem really
is that you didn't understand the correspond address or scrips.
=item C<$NotifyActor>
By default, RT doesn't notify the person who performs an update, as
they already know what they've done. If you'd like to change this
behaviour, Set C<$NotifyActor> to 1
=cut
rt-its : "|/opt/rt3/bin/rt-mailgate-queue ITS --action correspond --url
[1]http://10.10.10.10:443";
rt-comment : "|/opt/rt3/bin/rt-mailgate-queue ITS --action comment --url
[2]http://10.10.10.10:443";
rt-mktg : "|opt/rt3/bin/rt-mailgate-queue marketing --action correspond
--url
[3]http://10.10.10.10:443";
rt-los :"||opt/rt3/bin/rt-mailgate-queue loanofficer --action correspond
--url
[4]http://10.10.10.10:443";
I probably got confused as i read many similar documents before configuring
RT. and one of
them said to use either a sendmail or sendmailpipe and while using
sendmailpipe to mention
that "-t" in the next line.
What is rt-mailgate-queue? That is not a program that ships with RT.
The README that ships with RT contains a functioning mailgate example,
you appear to have deleted a very important space and -
-kevin
RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
