On Fri, Sep 17, 2010 at 10:47:14AM -0500, Ashrock wrote: > You have suggested to check the mail configuration. as i am facing the > problem of automatic > ticket creation from an external requests. > Do you mean, if a ticket is not created automatically from an external > Email address, then it > would be problem with mail configuration, and not with RT_SiteConfig. ? > If you send to the email address mentioned on the queue, then it comes > directly to the email > address created, than being recorded as a ticket and creating a ticket > automatically. > Do we need to write a scrip even for that, or does it go through RT.
Presumably internal mail goes: mail client -> mail server -> RT server and works? If it doesn't work, don't bother testing with gmail yet. gmail will go gmail -> MX server -> depends a lot on your configuration -> RT server You care about that 3rd part, which is site-specific knowledge that nobody on this list is going to be able to guess. Your original RT_SiteConfig and MTA configuration was very confused because you were mixing inbound and outbound email, so it is really hard for anyone to follow how your mail setup works. -kevin
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