You have suggested to check the mail configuration. as i am facing the
problem of automatic ticket creation from an external requests.
Do you mean, if a ticket is not created automatically from an external
Email address, then it would be problem with mail configuration, and not
with RT_SiteConfig. ?
If you send to the email address mentioned on the queue, then it comes
directly to the email address created, than being recorded as a ticket
and creating a ticket automatically.
Do we need to write a scrip even for that, or does it go through RT.
Thanks.
On 9/17/2010 10:21 AM, Kevin Falcone wrote:
On Fri, Sep 17, 2010 at 10:10:30AM -0500, Ashrock wrote:
Did you check my RT_SiteConfig.pm, the LDAP connection does not work. I
have mentioned the
apache2 error log below.
I have configured the RT_SiteConfig.pm as instructed, do i have to put the
username blank ?
and the password too.
[Fri Sep 17 15:06:56 2010] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj :
Cannot connect to server.ammc.local
That error seems straightforward, and is unrelated to the mail
conversation we've been having.
If you search the mailing list archives, you'll find plenty of methods
for debugging a failed ldap connection.
-kevin
RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
