I noticed that in your config you say that "4h" is the default, this SLA however doesn't exist. Try replacing that with 24 and see what happens.
-- Bart 2011/11/11 linuxsupport <[email protected]> > Hi, > > I did it and then created a ticket but I can not see it applying the SLA. > What else should I check? > > > On Thu, Nov 10, 2011 at 6:38 PM, Bart <[email protected]> wrote: > >> Only the "Name" field is needed. >> >> -- Bart >> >> >> 2011/11/10 linuxsupport <[email protected]> >> >>> Thanks Bart, but there are 4 fields in that custom field. >>> >>> Sort , Name, Description, Category >>> >>> Where should that 24 go? in Sort or Name? >>> >>> >>> On Thu, Nov 10, 2011 at 4:06 PM, Bart <[email protected]> wrote: >>> >>>> Sorry, forgot to mention that in your case that's value "24" since >>>> you've only defined one entry. >>>> >>>> -- Bart >>>> >>>> >>>> >>>> 2011/11/10 Bart <[email protected]> >>>> >>>>> You have to manually add the same values of your config to your SLA >>>>> Custom Field. From there it should work as intended. >>>>> >>>>> -- Bart >>>>> >>>>> >>>>> 2011/11/10 linuxsupport <[email protected]> >>>>> >>>>>> Hi, >>>>>> >>>>>> I have just installed RT, along with plugin RT::Extension::SLA >>>>>> >>>>>> Following is the configuration I have placed in RT_SiteConfig.pm >>>>>> >>>>>> Set(%ServiceAgreements, ( >>>>>> Default => '4h', >>>>>> QueueDefault => { >>>>>> 'General' => '24', >>>>>> }, >>>>>> Levels => { >>>>>> '24' => { >>>>>> StartImmediately => 1, >>>>>> Response => { RealMinutes => 60*1 }, >>>>>> Resolve => { RealMinutes => 60*4 }, >>>>>> }, >>>>>> }, >>>>>> )); >>>>>> >>>>>> But I can not see any SLA while creating new ticket, it shows me >>>>>> blank box >>>>>> >>>>>> Can someone correct me please? >>>>>> >>>>>> OS: Debain Squeeze >>>>>> RT -- request-tracker4 4.0.2-1~bpo60+1 >>>>>> >>>>>> Thanks >>>>>> >>>>>> >>>>>> -------- >>>>>> RT Training Sessions (http://bestpractical.com/services/training.html >>>>>> ) >>>>>> * Barcelona, Spain — November 28 & 29, 2011 >>>>>> >>>>> >>>>> >>>> >>> >> >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
