Hi, I did it and then created a ticket but I can not see it applying the SLA. What else should I check?
On Thu, Nov 10, 2011 at 6:38 PM, Bart <[email protected]> wrote: > Only the "Name" field is needed. > > -- Bart > > > 2011/11/10 linuxsupport <[email protected]> > >> Thanks Bart, but there are 4 fields in that custom field. >> >> Sort , Name, Description, Category >> >> Where should that 24 go? in Sort or Name? >> >> >> On Thu, Nov 10, 2011 at 4:06 PM, Bart <[email protected]> wrote: >> >>> Sorry, forgot to mention that in your case that's value "24" since >>> you've only defined one entry. >>> >>> -- Bart >>> >>> >>> >>> 2011/11/10 Bart <[email protected]> >>> >>>> You have to manually add the same values of your config to your SLA >>>> Custom Field. From there it should work as intended. >>>> >>>> -- Bart >>>> >>>> >>>> 2011/11/10 linuxsupport <[email protected]> >>>> >>>>> Hi, >>>>> >>>>> I have just installed RT, along with plugin RT::Extension::SLA >>>>> >>>>> Following is the configuration I have placed in RT_SiteConfig.pm >>>>> >>>>> Set(%ServiceAgreements, ( >>>>> Default => '4h', >>>>> QueueDefault => { >>>>> 'General' => '24', >>>>> }, >>>>> Levels => { >>>>> '24' => { >>>>> StartImmediately => 1, >>>>> Response => { RealMinutes => 60*1 }, >>>>> Resolve => { RealMinutes => 60*4 }, >>>>> }, >>>>> }, >>>>> )); >>>>> >>>>> But I can not see any SLA while creating new ticket, it shows me blank >>>>> box >>>>> >>>>> Can someone correct me please? >>>>> >>>>> OS: Debain Squeeze >>>>> RT -- request-tracker4 4.0.2-1~bpo60+1 >>>>> >>>>> Thanks >>>>> >>>>> >>>>> -------- >>>>> RT Training Sessions (http://bestpractical.com/services/training.html) >>>>> * Barcelona, Spain — November 28 & 29, 2011 >>>>> >>>> >>>> >>> >> >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
