Re: [rt-users] shipwright tarball for RT 3.8.1 ?

[Odhiambo Washington]

On Thu, Jan 15, 2009 at 7:38 PM, sunnavy  wrote:

> hmm, seems some dists don't like gmake.
> I suggest get around this by another way, i.e. cp gmake to make:
> $ cd ( to home dir )
> $ mkdir bin
> $ cp /usr/local/bin/gmake bin/make
> $ cd ( to rt dir )
> $ PATH=~/bin:$PATH ./bin/shipwright-builder --install-base
> /tmp/vessel_3.8.2 --skip-test
>
> Good luck!


It fails at the exact same point with the exact same message, so this method
does not make a difference.
Anything else I can try?


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Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
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Re: [rt-users] Queue Sorting with PostgreSQL

[Cassandra L. Brockett]

Oh, sorry, that isn't the question.

I know it's sorting by Queue id's, the problem is that RT is using the
word "Queue" as the OrderBy request, not "queue", case is important in
this particular instance.


Regards,
Cassandra Brockett
Barracuda Networks Inc.
Tel:  +1-(408)342-5653
Fax:  +1-(408)342-5653
Email:  cbrock...@barracuda.com
Web:  http://www.barracudanetworks.com

-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] 
Sent: Thursday, January 15, 2009 4:56 PM
To: Cassandra L. Brockett
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Queue Sorting with PostgreSQL

As far as I know sorting by Queue always was sorting by queue ids.
It's been changed in 3.8.1 or 3.8.2.

On Fri, Jan 16, 2009 at 2:24 AM, Cassandra L. Brockett
 wrote:
> So... After many headaches, we gave up trying to convert the databases

> over for the ticket information from the old system, and started from 
> scratch.
>
> Now, I happen to prefer PostgreSQL as my database engine due to 
> historical issues I have had with MySQL... However the code appears to

> have a bug with 3.6.7, in that while everything works, trying to "sort

> by queue" doesn't.  I can sort by everything but the Queue, and this 
> sort of throws things a little as it's something we set previously on 
> a whim and is now something we all seem to rely on...
>
> So Anyone know what I need to do to get the OrderBy line for 
> anytime someone wants to sort by Queue to use "queue" as the column 
> name, and not "Queue"?
>
> Regards,
> Cassandra Brockett
> Barracuda Networks Inc.
> Email:  cbrock...@barracuda.com
> Web:  http://www.barracudanetworks.com
>
> --
> Barracuda Networks makes the best spam firewalls and web filters. 
> www.barracudanetworks.com 
> ___
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>
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> sa...@bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



--
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Re: [rt-users] Queue Sorting with PostgreSQL

[Ruslan Zakirov]

As far as I know sorting by Queue always was sorting by queue ids.
It's been changed in 3.8.1 or 3.8.2.

On Fri, Jan 16, 2009 at 2:24 AM, Cassandra L. Brockett
 wrote:
> So... After many headaches, we gave up trying to convert the databases
> over for the ticket information from the old system, and started from
> scratch.
>
> Now, I happen to prefer PostgreSQL as my database engine due to
> historical issues I have had with MySQL... However the code appears to
> have a bug with 3.6.7, in that while everything works, trying to "sort
> by queue" doesn't.  I can sort by everything but the Queue, and this
> sort of throws things a little as it's something we set previously on a
> whim and is now something we all seem to rely on...
>
> So Anyone know what I need to do to get the OrderBy line for anytime
> someone wants to sort by Queue to use "queue" as the column name, and
> not "Queue"?
>
> Regards,
> Cassandra Brockett
> Barracuda Networks Inc.
> Email:  cbrock...@barracuda.com
> Web:  http://www.barracudanetworks.com
>
> --
> Barracuda Networks makes the best spam firewalls and web filters. 
> www.barracudanetworks.com
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
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[rt-users] Queue Sorting with PostgreSQL

[Cassandra L. Brockett]

So... After many headaches, we gave up trying to convert the databases
over for the ticket information from the old system, and started from
scratch.

Now, I happen to prefer PostgreSQL as my database engine due to
historical issues I have had with MySQL... However the code appears to
have a bug with 3.6.7, in that while everything works, trying to "sort
by queue" doesn't.  I can sort by everything but the Queue, and this
sort of throws things a little as it's something we set previously on a
whim and is now something we all seem to rely on... 

So Anyone know what I need to do to get the OrderBy line for anytime
someone wants to sort by Queue to use "queue" as the column name, and
not "Queue"?

Regards,
Cassandra Brockett
Barracuda Networks Inc.
Email:  cbrock...@barracuda.com
Web:  http://www.barracudanetworks.com

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Re: [rt-users] Postgres and 3.8.2

[Gavin Henry]

2009/1/15 Dominic Hargreaves :
> On Thu, Jan 15, 2009 at 10:26:51PM +, Gavin Henry wrote:
>> We've got an existing 3.6.7 db in rt3 and /opt/rt3. I've create a new
>> Pg rt38 db and /opt/rt38 dir. All is installed and working.
>>
>> What's the best way to get the tickets etc. out of the old DB, as
>> there's nothing listed in UPGRADING about this and I don't want
>> to trample on new tables etc.
>
> The best way is to point the RT 3.8 config at the old database, and then
> run the rt-setup-database script in order to apply the necessary schema
> updates. Obviously back up your database before doing this!
>
> You don't need to set up a completely new database.

Great news, thanks.
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Re: [rt-users] Postgres and 3.8.2

[Dominic Hargreaves]

On Thu, Jan 15, 2009 at 10:26:51PM +, Gavin Henry wrote:
> We've got an existing 3.6.7 db in rt3 and /opt/rt3. I've create a new
> Pg rt38 db and /opt/rt38 dir. All is installed and working.
> 
> What's the best way to get the tickets etc. out of the old DB, as
> there's nothing listed in UPGRADING about this and I don't want
> to trample on new tables etc.

The best way is to point the RT 3.8 config at the old database, and then
run the rt-setup-database script in order to apply the necessary schema
updates. Obviously back up your database before doing this!

You don't need to set up a completely new database.

Dominic.

-- 
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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[rt-users] SearchBuilder permissions

[Joseph Spenner]

I've recently migrated from RT2.0.15 to RT3.8.1.

I have a queue with certain keywords defined.  In RT2, if I wanted to search a 
queue with those keywords as a criteria, I would first add the queue to the 
search criteria.  Upon applying that, and the screen refreshed, the keywords 
would be displayed as additional options to modify the search.
In RT3, the above process is the same but the keywords criteria for search only 
show up when I'm logged in as root, or a specific user who has the following 
permissions for that queue:

AdminQueue

CommentOnTicket

CreateTicket

DeleteTicket

ModifyQueueWatchers

ModifyTicket

OwnTicket

ReplyToTicket

SeeQueue

ShowTicket

ShowTicketComments

WatchAsAdminCc

Which of those permissions is responsible for him being able to search using 
the keywords?  I didn't realize there would be a permissions restriction 
possibility for searching with the defined keywords.

Thanks!




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[rt-users] Postgres and 3.8.2

[Gavin Henry]

Hi,

We've got an existing 3.6.7 db in rt3 and /opt/rt3. I've create a new
Pg rt38 db and /opt/rt38 dir. All is installed and working.

What's the best way to get the tickets etc. out of the old DB, as
there's nothing listed in UPGRADING about this and I don't want
to trample on new tables etc.

Thanks.
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Re: [rt-users] DB upgrade for RT 3.8 fails

[Alex Moura]

On Thu, Jan 15, 2009 at 2:27 PM, Andy Smith  wrote:

> Hi James,
>
>   yes, Im not averse to compiling software from source, but actaully
> having not been using it for very long (I was on various different
> Unixs before) Ive been very impressed with FreeBSD ports (no probs
> with Horde/IMP BTW). Much more so than Linux tools such as yum and
> apt-get which I dont really trust (tho that may be cos I dont know
> them sufficiently well). Anyway thats just a by the by in case you or
> anyone else every facies trying FreeBSD and ports package management ;).
>
> TBH Im happy to wait for the ports, more or less as a matter of good
> practice so that its easier to track whats installed on servers,
> manage package dependencies, and also portaudit is a great tool for
> checking your system against known vulnarabilites (might not cover
> 100% of issues but handy). Although in the same moment I accept ports
> or other package management systems arent always the best way to
> install software, when you are dealing with a lot of systems and a lot
> of programs the good outweighs the bad (especially with ports ;) ),


Hi Andy,

Agreed! We also run rt over FreeBSD since rt-1.0.7, and we rely
on the ports tools to keep track of third-party packages in our servers,
otherwise it would be an unbearable task, once that mantaining our
dept. IT infrasctructure is not our mission.

I've contacted the www/rt38 port mantainer. Altough he didn't gave me
a schedule, he told me that the port update is his todo list. I also am
eager waiting the port for rt-3.8.2. :-(

Best regards,

Alex
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Re: [rt-users] Email configuration question

[CT]

Drew,
Thanks for the response.. did some calling and since all of our servers 
sit in Private IP space
getting the MX record for internal looks like it will not be an issue..

Charles
> To get around creating a new MX record, I set up a user in the aliases 
> file on our actual mail server that points an address on the RT 
> server.  Just make sure you change the correspond address on your 
> queue to match the "outside" address.
>
> aliases file from main mail server:
> #aliases brought forward from old server   netsupport:  
> netsupp...@invisible.rt.server
>
> D
>
>
> CT wrote:
>> Greetings..
>> I am in the process of setting up an RT system for our organization.
>> OS - Solaris 10 (sparc) - on a sparse root zone
>> MTA - PostFix
>> User Base <100
>>
>> I am still reading the docs and will do a manual installation since 
>> the Blastwave  solution
>> is not current.
>>
>> My question
>> Does the RT server need to be able to receive email, or can the user 
>> just create a ticket
>> via the web interface. (the server sending email from the server is 
>> not an issue,  all of  our
>> Solaris boxes send system messages to our email address via PostFix)
>> My reason for asking is that this will require to us to get an MX 
>> record.
>>
>> much thanks
>> Charles
>>
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[rt-users] 3.4-compat Skin Issue When Searching

[Dan Magnuszewski]

I'm running RT 3.8.1, and for people using the 3.4-compat skin, they are
seeing a big blue box that is obscuring the search criteria ("Tickets"
-> "New Search") in RT. I can provide a screenshot if this is not a
known issue.

 

Thanks.

 

-Dan

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Re: [rt-users] shipwright tarball for RT 3.8.1 ?

[sunnavy]

hmm, seems some dists don't like gmake.
I suggest get around this by another way, i.e. cp gmake to make:
$ cd ( to home dir )
$ mkdir bin
$ cp /usr/local/bin/gmake bin/make
$ cd ( to rt dir )
$ PATH=~/bin:$PATH ./bin/shipwright-builder --install-base /tmp/ 
vessel_3.8.2 --skip-test

Good luck!

On Jan 16, 2009, at 12:01 AM, Odhiambo Washington wrote:

> On Thu, Jan 15, 2009 at 6:58 PM, Odhiambo Washington  > wrote:
>
>
> On Thu, Jan 15, 2009 at 6:28 PM, sunnavy   
> wrote:
> Hi Odhiambo
>
> seems gmake can work, now try this one, with telling shipwright- 
> builder the right 'make' cmd:
>
> $ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install- 
> base /tmp/vessel_3.8.2 --skip-test
>
> Now this one is running ...
>
> According to the README, I am now on:
> 2. Get some coffee; it'll be a while
>
> So I will go sleep and wake up on it tomorrow.
>
> I spoke too soon. Maybe it heard me... and failed:)
>
> 
> Finding dependencies for perlio.o.
> Finding dependencies for perlapi.o.
> Finding dependencies for numeric.o.
> Finding dependencies for locale.o.
> Finding dependencies for pp_pack.o.
> Finding dependencies for pp_sort.o.
> Finding dependencies for miniperlmain.o.
> Finding dependencies for perlmain.o.
> Finding dependencies for opmini.o.
> echo Makefile.SH cflags.SH config_h.SH makeaperl.SH makedepend.SH   
> makedir.SH my config.SH  
> writemain.SH pod/Makefile.SH | tr ' ' '\n' >.shlist
> Updating makefile...
> test -s perlmain.c && touch perlmain.c
> cd x2p; make depend
> sh ../makedepend MAKE=make
> echo hash.c  str.c util.c walk.c | tr ' ' '\n' >.clist
> Finding dependencies for hash.o.
> Finding dependencies for str.o.
> Finding dependencies for util.o.
> Finding dependencies for walk.o.
> echo Makefile.SH cflags.SH | tr ' ' '\n' >.shlist
> Updating makefile...
> Now you must run 'make'.
>
> If you compile perl5 on a different machine or from a different object
> directory, copy the Policy.sh file from this object directory to the
> new one before you run Configure -- this will help you with most of
> the policy defaults.
>
> sed: 1: "./x2p/makefile": invalid command code .
> build perl configure part with failure.
>  at ./bin/shipwright-builder line 379
> main::_install('perl', 'GLOB(0x8329560)') called at ./bin/ 
> shipwright-bui lder line  
> 287
> main::install() called at ./bin/shipwright-builder line 200
>
>
> -- 
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> "Failure is the opportunity to begin again more intelligently." -- 
> Henry Ford


best wishes
sunnavy





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Re: [rt-users] DB upgrade for RT 3.8 fails

[Andy Smith]

Hi James,

   yes, Im not averse to compiling software from source, but actaully  
having not been using it for very long (I was on various different  
Unixs before) Ive been very impressed with FreeBSD ports (no probs  
with Horde/IMP BTW). Much more so than Linux tools such as yum and  
apt-get which I dont really trust (tho that may be cos I dont know  
them sufficiently well). Anyway thats just a by the by in case you or  
anyone else every facies trying FreeBSD and ports package management ;).

TBH Im happy to wait for the ports, more or less as a matter of good  
practice so that its easier to track whats installed on servers,  
manage package dependencies, and also portaudit is a great tool for  
checking your system against known vulnarabilites (might not cover  
100% of issues but handy). Although in the same moment I accept ports  
or other package management systems arent always the best way to  
install software, when you are dealing with a lot of systems and a lot  
of programs the good outweighs the bad (especially with ports ;) ),

cheers Andy.

Quoting jmose...@corp.xanadoo.com:

>
> For what it's worth, although I too use yum/rpm management on my Redhat
> boxes to install/upgrade almost everything, I find that using packages to
> install/upgrade RT problematic.  It's much easier (for me) to upgrade from
> source, especially since you really aren't compiling anything.  This goes
> for Horde/Imp as well (which it appears you are using).
>
> As it is right now, you are only a few steps frm getting RT 3.8.2 going
> from source.  If you've installed the 3.8.1 from BSD ports, you are only
> two updated Perl modules away from using 3.8.2.  If those updated modules
> exist in ports, great.  If not, use Perl/CPAN to upgrade them.
>



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Re: [rt-users] how to disable fckeditor globally?

[Curtis Bruneau]

in your etc/RT_SiteConfig.pm

Set($MessageBoxRichText, 0);

slamp slamp wrote:
> is there a way to do this? i have not been able to find it.
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>   

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Re: [rt-users] DB upgrade for RT 3.8 fails

[jmoseley]

Andy Smith   wrote:

>Hi James,
>
>   ok, well thats nice I managed to get to the instructions for 3.8
>using a bit of guesswork :P.
>
>The only reason Im on 3.8.1 is that it is the current ports version in
>FreeBSD. If its worth waiting for 3.8.2 I'm happy to wait, Im not in
>any hurry to upgrade.
>
>Thanks for the info,

For what it's worth, although I too use yum/rpm management on my Redhat
boxes to install/upgrade almost everything, I find that using packages to
install/upgrade RT problematic.  It's much easier (for me) to upgrade from
source, especially since you really aren't compiling anything.  This goes
for Horde/Imp as well (which it appears you are using).

As it is right now, you are only a few steps frm getting RT 3.8.2 going
from source.  If you've installed the 3.8.1 from BSD ports, you are only
two updated Perl modules away from using 3.8.2.  If those updated modules
exist in ports, great.  If not, use Perl/CPAN to upgrade them.

The other steps are to download the source, perform a configure operation,
and make install.

The configure operation would look something like:

$ ./configure --prefix=/opt/rt3.8.2 --with-web-user=apache
--with-web-group=apache --with-mysql --with-web-handler=fastcgi

Make install would then put the actual files in /opt/rt3.8.2.  You can copy
your RT_SiteConfig.pm file into the new directory along with any local
changes.  Then create a soft link for /opt/rt3 to /opt/rt3.8.2, or however
your directory structure is laid out.  Then complete the mysql upgrade
steps.

After running configure, do a 'make testdeps' to see what modules you're
missing, need upgrading, etc.

James




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Re: [rt-users] shipwright tarball for RT 3.8.1 ?

[Odhiambo Washington]

On Thu, Jan 15, 2009 at 6:58 PM, Odhiambo Washington wrote:

>
>
> On Thu, Jan 15, 2009 at 6:28 PM, sunnavy wrote:
>
>> Hi Odhiambo
>>
>> seems gmake can work, now try this one, with telling shipwright-builder
>> the right 'make' cmd:
>>
>> $ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install-base
>> /tmp/vessel_3.8.2 --skip-test
>
>
> Now this one is running ...
>
> According to the README, I am now on:
> 2. Get some coffee; it'll be a while
>
> So I will go sleep and wake up on it tomorrow.
>

I spoke too soon. Maybe it heard me... and failed:)


Finding dependencies for perlio.o.
Finding dependencies for perlapi.o.
Finding dependencies for numeric.o.
Finding dependencies for locale.o.
Finding dependencies for pp_pack.o.
Finding dependencies for pp_sort.o.
Finding dependencies for miniperlmain.o.
Finding dependencies for perlmain.o.
Finding dependencies for opmini.o.
echo Makefile.SH cflags.SH config_h.SH makeaperl.SH makedepend.SH
makedir.SH my config.SH
writemain.SH pod/Makefile.SH | tr ' ' '\n' >.shlist
Updating makefile...
test -s perlmain.c && touch perlmain.c
cd x2p; make depend
sh ../makedepend MAKE=make
echo hash.c  str.c util.c walk.c | tr ' ' '\n' >.clist
Finding dependencies for hash.o.
Finding dependencies for str.o.
Finding dependencies for util.o.
Finding dependencies for walk.o.
echo Makefile.SH cflags.SH | tr ' ' '\n' >.shlist
Updating makefile...
Now you must run 'make'.

If you compile perl5 on a different machine or from a different object
directory, copy the Policy.sh file from this object directory to the
new one before you run Configure -- this will help you with most of
the policy defaults.

sed: 1: "./x2p/makefile": invalid command code .
build perl configure part with failure.
 at ./bin/shipwright-builder line 379
main::_install('perl', 'GLOB(0x8329560)') called at
./bin/shipwright-bui lder line
287
main::install() called at ./bin/shipwright-builder line 200


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Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"Failure is the opportunity to begin again more intelligently." --Henry Ford
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[rt-users] how to disable fckeditor globally?

[slamp slamp]

is there a way to do this? i have not been able to find it.
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Re: [rt-users] shipwright tarball for RT 3.8.1 ?

[Odhiambo Washington]

On Thu, Jan 15, 2009 at 6:28 PM, sunnavy  wrote:

> Hi Odhiambo
>
> seems gmake can work, now try this one, with telling shipwright-builder the
> right 'make' cmd:
>
> $ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install-base
> /tmp/vessel_3.8.2 --skip-test


Now this one is running ...

According to the README, I am now on:
2. Get some coffee; it'll be a while

So I will go sleep and wake up on it tomorrow.

Thank you so much.


-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"Failure is the opportunity to begin again more intelligently." --Henry Ford
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Re: [rt-users] DB upgrade for RT 3.8 fails

[Andy Smith]

Hi James,

   ok, well thats nice I managed to get to the instructions for 3.8  
using a bit of guesswork :P.

The only reason Im on 3.8.1 is that it is the current ports version in  
FreeBSD. If its worth waiting for 3.8.2 I'm happy to wait, Im not in  
any hurry to upgrade.

Thanks for the info,

Andy.

Quoting jmose...@corp.xanadoo.com:


>
> Those are exactly the instructions for 3.8.0.  I don't know about 3.8.1.
> In 3.8.2, you can upgrade the database via two steps.  First, upgrading
> using rt-setup-database and inputting the version you want to stop at, then
> completing the steps revolving around schema.mysql-4.0-4.1.pl.
>
> Is there any reason you are not upgrading to 3.8.2?  There are many bug
> fixes in 3.8.2 and many features/shortcuts that existed in 3.6.x but were
> missing in 3.8.0 and 3.8.1.  In my opinion, you don't want to be running
> 3.8.1...
>
> James
>
>






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Re: [rt-users] DB upgrade for RT 3.8 fails

[jmoseley]

Andy Smith  wrote:

>Hi All,
>
>OK I think I have a solution to my problem which I hope results in
>a correctly upgrade database. The last piece of the puzzle, is what
>are the "content" files and what do you need to do with them? Well I
>guessed that you are meant to do this:
>
> rt-setup-database --action insert --datafile
>./etc/upgrade/3.8.1/content  --dba root
>for each file (in order).
>
>So my end solution would be:
>
>1) install RT 3.8 to new dir
>2) going thro each directory in order in etc/upgrade apply the files
>as necessary until 3.8.0. schema files are applied by redirecting into
>a mysql session and contect files are loaded with rt-setup-database
>(as above).
>3) run schema.mysql-4.0-4.1.pl and apply the resulting SQL to the database
>4) apply the final directories in etc/upgrade as above to take to
>version 3.8.1
>
>Bit more of an effort than a single command, but it seems good to me
>(ignorance is bliss ;) ).

Those are exactly the instructions for 3.8.0.  I don't know about 3.8.1.
In 3.8.2, you can upgrade the database via two steps.  First, upgrading
using rt-setup-database and inputting the version you want to stop at, then
completing the steps revolving around schema.mysql-4.0-4.1.pl.

Is there any reason you are not upgrading to 3.8.2?  There are many bug
fixes in 3.8.2 and many features/shortcuts that existed in 3.6.x but were
missing in 3.8.0 and 3.8.1.  In my opinion, you don't want to be running
3.8.1...

James


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Re: [rt-users] shipwright tarball for RT 3.8.1 ?

[sunnavy]

Hi Odhiambo

seems gmake can work, now try this one, with telling shipwright- 
builder the right 'make' cmd:

$ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install-base / 
tmp/vessel_3.8.2 --skip-test

On Jan 15, 2009, at 10:48 PM, Odhiambo Washington wrote:

>
>
> On Thu, Jan 15, 2009 at 5:43 PM, sunnavy   
> wrote:
> as the error msg said, have you tried this?
> GNUMAKE=gmake ./bin/shipwright-builder --install-base /tmp/ 
> vessel_3.8.2 --skip-test
>
> Aah now ...
>
> configure: creating ./config.status
> config.status: creating unix-cc.mk
> config.status: creating unix-def.mk
> config.status: creating freetype-config
> config.status: creating freetype2.pc
> config.status: creating ftconfig.h
> config.status: executing libtool commands
> gmake: Nothing to be done for `unix'.
> running shipwright build command: make
> "./builds/toplevel.mk", line 50: Need an operator
> "./builds/toplevel.mk", line 52: Missing dependency operator
> "./builds/toplevel.mk", line 54: Need an operator
> "./builds/toplevel.mk", line 55: Need an operator
> "./builds/toplevel.mk", line 64: Could not find ./objs/modules.cfg
> "./builds/toplevel.mk", line 86: Missing dependency operator
> "./builds/toplevel.mk", line 88: Need an operator
> Error expanding embedded variable.
> build freetype make part with failure.
>  at ./bin/shipwright-builder line 379
> main::_install('freetype', 'GLOB(0x8329548)') called at ./ 
> bin/shipwright -builder  
> line 287
> main::install() called at ./bin/shipwright-builder line 200
>
>
> -- 
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> "Failure is the opportunity to begin again more intelligently." -- 
> Henry Ford


best wishes
sunnavy





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Re: [rt-users] DB upgrade for RT 3.8 fails

[Andy Smith]

Hi All,

   OK I think I have a solution to my problem which I hope results in  
a correctly upgrade database. The last piece of the puzzle, is what  
are the "content" files and what do you need to do with them? Well I  
guessed that you are meant to do this:

  rt-setup-database --action insert --datafile  
./etc/upgrade/3.8.1/content  --dba root

for each file (in order).

So my end solution would be:

1) install RT 3.8 to new dir
2) going thro each directory in order in etc/upgrade apply the files  
as necessary until 3.8.0. schema files are applied by redirecting into  
a mysql session and contect files are loaded with rt-setup-database  
(as above).
3) run schema.mysql-4.0-4.1.pl and apply the resulting SQL to the database
4) apply the final directories in etc/upgrade as above to take to  
version 3.8.1


Bit more of an effort than a single command, but it seems good to me  
(ignorance is bliss ;) ).

thanks, Andy.


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Re: [rt-users] upgrade from 3.0.12 to 3.6.5

[Drew Barnes]

http://wiki.bestpractical.com/view/RenameInstance


Papp Tamas wrote:
> Kevin Falcone wrote, On 2009. 01. 15. 14:48:
>   
>> On Jan 15, 2009, at 3:42 AM, Papp Tamás wrote:
>>
>>   
>> 
>>> I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04),  
>>> also
>>> hostname was changed.
>>>
>>> Everything looks great, but "Links" section in a ticket. In history I
>>> can see the changes (For example Dependency on https://), but the
>>> "Depends on:"  field is empty.
>>>
>>> Did I miss something, or what can cause behaviour like this?
>>> 
>>>   
>> If you changed your $rtname that would cause this problem
>>   
>> 
>
> Yes, probably thi is the problem. Unfortunately I can't try it right 
> now, but I will.
>
> What is the right way to change $rtname? Is it enough to replace the old 
> rtname string with the new one in the database?
>
> Thank you very much,
>
> tamas
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>
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> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
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>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

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Re: [rt-users] shipwright tarball for RT 3.8.1 ?

[Odhiambo Washington]

On Thu, Jan 15, 2009 at 5:43 PM, sunnavy  wrote:

> as the error msg said, have you tried this?
> GNUMAKE=gmake ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2
> --skip-test


Aah now ...

configure: creating ./config.status
config.status: creating unix-cc.mk
config.status: creating unix-def.mk
config.status: creating freetype-config
config.status: creating freetype2.pc
config.status: creating ftconfig.h
config.status: executing libtool commands
gmake: Nothing to be done for `unix'.
running shipwright build command: make
"./builds/toplevel.mk", line 50: Need an operator
"./builds/toplevel.mk", line 52: Missing dependency operator
"./builds/toplevel.mk", line 54: Need an operator
"./builds/toplevel.mk", line 55: Need an operator
"./builds/toplevel.mk", line 64: Could not find ./objs/modules.cfg
"./builds/toplevel.mk", line 86: Missing dependency operator
"./builds/toplevel.mk", line 88: Need an operator
Error expanding embedded variable.
build freetype make part with failure.
 at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329548)') called at
./bin/shipwright -builder line
287
main::install() called at ./bin/shipwright-builder line 200


-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"Failure is the opportunity to begin again more intelligently." --Henry Ford
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Re: [rt-users] upgrade from 3.0.12 to 3.6.5

[Papp Tamas]

Kevin Falcone wrote, On 2009. 01. 15. 14:48:
> On Jan 15, 2009, at 3:42 AM, Papp Tamás wrote:
>
>   
>> I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04),  
>> also
>> hostname was changed.
>>
>> Everything looks great, but "Links" section in a ticket. In history I
>> can see the changes (For example Dependency on https://), but the
>> "Depends on:"  field is empty.
>>
>> Did I miss something, or what can cause behaviour like this?
>> 
>
> If you changed your $rtname that would cause this problem
>   

Yes, probably thi is the problem. Unfortunately I can't try it right 
now, but I will.

What is the right way to change $rtname? Is it enough to replace the old 
rtname string with the new one in the database?

Thank you very much,

tamas
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Re: [rt-users] shipwright tarball for RT 3.8.1 ?

[sunnavy]

as the error msg said, have you tried this?
GNUMAKE=gmake ./bin/shipwright-builder --install-base /tmp/ 
vessel_3.8.2 --skip-test

On Jan 15, 2009, at 10:18 PM, Odhiambo Washington wrote:

> On Thu, Jan 15, 2009 at 10:48 AM, sunnavy  
>  wrote:
>
> On Jan 15, 2009, at 1:19 PM, Andrew Cobaugh wrote:
>
> > On Wed, Jan 14, 2009 at 11:44 PM, sunnavy
> >  wrote:
> >> Hi Andrew
> >>
> >> maybe some tests of deps failed?
> >>
> >> please try to use this cmd to build:
> >> $ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-
> >> test
> >>
> >> # then we can run rt's own tests this way:
> >> $ /tmp/vessel_3.8.2/bin/rt-self-test
> >
> > Nope, same thing as before.  Perhaps I have an incomplete or  
> outdated
> > tarball? What do you get when you use
> > http://fsck.com/~jesse/rt-3.8-vessel.tgz  ?
> >
> > --andy
>
> I think I have found the DBIx-SearchBuilder problem, and I've updated
> our vessel.
> I set up a tmp web server for you to download the latest version:
>
> http://fsck.com:8081/vessels/3.8.tar.gz
>
> thanks very much!
>
> I have been lurking around, but this I had to try, but wonder what I  
> missed...
>
> gw# ./bin/shipwright-builder --install-base /opt/rt38
> start to build and install freetype
> running shipwright build command: ./configure --prefix=/opt/rt38
> GNU make (>= 3.79.1) or makepp (>= 1.19) is required to build  
> FreeType2.
> Please try
>   `GNUMAKE= ./configure'.
> or >&2
>   `GNUMAKE="makepp --norc-substitution" ./configure'.
> build freetype configure part with failure.
>  at ./bin/shipwright-builder line 379
> main::_install('freetype', 'GLOB(0x8329524)') called at ./ 
> bin/shipwright-builder line 287
> main::install() called at ./bin/shipwright-builder line 200
>
> gw# gmake -v
> GNU Make 3.81
> Copyright (C) 2006  Free Software Foundation, Inc.
> This is free software; see the source for copying conditions.
> There is NO warranty; not even for MERCHANTABILITY or FITNESS FOR A
> PARTICULAR PURPOSE.
>
> This program built for i386-portbld-freebsd7.0
> gw# which gmake
> /usr/local/bin/gmake
>
> gw# ./bin/shipwright-builder --make /usr/local/bin/gmake --install- 
> base /opt/rt38
> start to build and install freetype
> running shipwright build command: ./configure --prefix=/opt/rt38
> GNU make (>= 3.79.1) or makepp (>= 1.19) is required to build  
> FreeType2.
> Please try
>   `GNUMAKE= ./configure'.
> or >&2
>   `GNUMAKE="makepp --norc-substitution" ./configure'.
> build freetype configure part with failure.
>  at ./bin/shipwright-builder line 379
> main::_install('freetype', 'GLOB(0x8329530)') called at ./ 
> bin/shipwright-builder line 287
> main::install() called at ./bin/shipwright-builder line 200
>
> gw# uname -a
> FreeBSD gw.crownkenya.com 7.1-PRERELEASE FreeBSD 7.1-PRERELEASE #0:  
> Thu Dec 18 09:13:33 EAT 2008 r...@freebsd-7:/usr/obj/usr/src/sys/ 
> BEASTIE-7.x  i386
>
>
>
> -- 
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> "Failure is the opportunity to begin again more intelligently." -- 
> Henry Ford


best wishes
sunnavy





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Re: [rt-users] Email configuration question

[Drew Barnes]

To get around creating a new MX record, I set up a user in the aliases 
file on our actual mail server that points an address on the RT server.  
Just make sure you change the correspond address on your queue to match 
the "outside" address.

aliases file from main mail server:
#aliases brought forward from old server   
netsupport:  netsupp...@invisible.rt.server

D


CT wrote:
> Greetings..
> I am in the process of setting up an RT system for our organization.
> OS - Solaris 10 (sparc) - on a sparse root zone
> MTA - PostFix
> User Base <100
>
> I am still reading the docs and will do a manual installation since the 
> Blastwave  solution
> is not current.
>
> My question
> Does the RT server need to be able to receive email, or can the user 
> just create a ticket
> via the web interface. (the server sending email from the server is not 
> an issue,  all of  our
> Solaris boxes send system messages to our email address via PostFix)
> My reason for asking is that this will require to us to get an MX record.
>
> much thanks
> Charles
>
> ___
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>
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>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
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>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

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Re: [rt-users] shipwright tarball for RT 3.8.1 ?

[Andrew Cobaugh]

On Thu, Jan 15, 2009 at 2:48 AM, sunnavy  wrote:
>
> I think I have found the DBIx-SearchBuilder problem, and I've updated our
> vessel.
> I set up a tmp web server for you to download the latest version:
>
> http://fsck.com:8081/vessels/3.8.tar.gz

Sweet, it built this time. I should be able to find time to test this out today.

--andy
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[rt-users] Email configuration question

[CT]

Greetings..
I am in the process of setting up an RT system for our organization.
OS - Solaris 10 (sparc) - on a sparse root zone
MTA - PostFix
User Base <100

I am still reading the docs and will do a manual installation since the 
Blastwave  solution
is not current.

My question
Does the RT server need to be able to receive email, or can the user 
just create a ticket
via the web interface. (the server sending email from the server is not 
an issue,  all of  our
Solaris boxes send system messages to our email address via PostFix)
My reason for asking is that this will require to us to get an MX record.

much thanks
Charles

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Re: [rt-users] shipwright tarball for RT 3.8.1 ?

[Odhiambo Washington]

On Thu, Jan 15, 2009 at 10:48 AM, sunnavy  wrote:

>
> On Jan 15, 2009, at 1:19 PM, Andrew Cobaugh wrote:
>
> > On Wed, Jan 14, 2009 at 11:44 PM, sunnavy
> >  wrote:
> >> Hi Andrew
> >>
> >> maybe some tests of deps failed?
> >>
> >> please try to use this cmd to build:
> >> $ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-
> >> test
> >>
> >> # then we can run rt's own tests this way:
> >> $ /tmp/vessel_3.8.2/bin/rt-self-test
> >
> > Nope, same thing as before.  Perhaps I have an incomplete or outdated
> > tarball? What do you get when you use
> > http://fsck.com/~jesse/rt-3.8-vessel.tgz
> >  ?
> >
> > --andy
>
> I think I have found the DBIx-SearchBuilder problem, and I've updated
> our vessel.
> I set up a tmp web server for you to download the latest version:
>
> http://fsck.com:8081/vessels/3.8.tar.gz
>
> thanks very much!


I have been lurking around, but this I had to try, but wonder what I
missed...

gw# ./bin/shipwright-builder --install-base /opt/rt38
start to build and install freetype
running shipwright build command: ./configure --prefix=/opt/rt38
GNU make (>= 3.79.1) or makepp (>= 1.19) is required to build FreeType2.
Please try
  `GNUMAKE= ./configure'.
or >&2
  `GNUMAKE="makepp --norc-substitution" ./configure'.
build freetype configure part with failure.
 at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329524)') called at
./bin/shipwright-builder line 287
main::install() called at ./bin/shipwright-builder line 200

gw# gmake -v
GNU Make 3.81
Copyright (C) 2006  Free Software Foundation, Inc.
This is free software; see the source for copying conditions.
There is NO warranty; not even for MERCHANTABILITY or FITNESS FOR A
PARTICULAR PURPOSE.

This program built for i386-portbld-freebsd7.0
gw# which gmake
/usr/local/bin/gmake

gw# ./bin/shipwright-builder --make /usr/local/bin/gmake --install-base
/opt/rt38
start to build and install freetype
running shipwright build command: ./configure --prefix=/opt/rt38
GNU make (>= 3.79.1) or makepp (>= 1.19) is required to build FreeType2.
Please try
  `GNUMAKE= ./configure'.
or >&2
  `GNUMAKE="makepp --norc-substitution" ./configure'.
build freetype configure part with failure.
 at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329530)') called at
./bin/shipwright-builder line 287
main::install() called at ./bin/shipwright-builder line 200

gw# uname -a
FreeBSD gw.crownkenya.com 7.1-PRERELEASE FreeBSD 7.1-PRERELEASE #0: Thu Dec
18 09:13:33 EAT 2008 r...@freebsd-7:/usr/obj/usr/src/sys/BEASTIE-7.x
i386



-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"Failure is the opportunity to begin again more intelligently." --Henry Ford
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Re: [rt-users] upgrade from 3.0.12 to 3.6.5

[Kevin Falcone]

On Jan 15, 2009, at 3:42 AM, Papp Tamás wrote:

> I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04),  
> also
> hostname was changed.
>
> Everything looks great, but "Links" section in a ticket. In history I
> can see the changes (For example Dependency on https://), but the
> "Depends on:"  field is empty.
>
> Did I miss something, or what can cause behaviour like this?

If you changed your $rtname that would cause this problem

-kevin
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Re: [rt-users] Reasons to upgrade to 3.8.2 from 3.6.7?

[Gavin Henry]

> a should have within some month, I think yes, to stay not to far from
> latest release ;)
>
> you can look at the new features here:
>
> http://bestpractical.typepad.com/worst_impractical/2008/07/today-were-rele.html
>
> to see if one could be really usefull for you.

Will do thanks.

Gavin.


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Re: [rt-users] DB upgrade for RT 3.8 fails

[Andy Smith]

Hi Alex,

   thanks a lot for your reply. I had tried more or less to do this  
before, although I hadn't split the upgrade section in to two steps,  
doing first until 3.8.0 then the rest.
I just tried running this, and I get the same error as before when  
attempting the first db upgrade (your step 2) :(

[Thu Jan 15 13:15:22 2009] [crit]: DBD::mysql::st execute failed:  
Table 'Attachments' already exists at  
/usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470.  
(/usr/local/lib/perl5/site_perl/5.8.8/RT.pm:379)
DBD::mysql::st execute failed: Table 'Attachments' already exists at  
/usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470.

So im still stumped :(

thanks, Andy.


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Re: [rt-users] DB upgrade for RT 3.8 fails

[Alex Moura]

Andy,

I followed these steps, following the UPGRADING UPGRADING.mysql docs and
other messages in this list, in particular, Tim Cutts and Ruslan posts[1]:

# Set up a new RT box, install the new version of MySQL you want to use, and
install RT 3.8.1.
# Dump of your production MySQL instance, and load it into the new MySQL
database.
# Follow the UPGRADING.mysql document if you're going to upgrade your mysql
server or move RT DB to a newer mysql server.

1) cd /path/to/rt-3.8.1-src/
2) ./sbin/rt-setup-database --dba root --action upgrade  # Select option to
go only as far as version 3.8.0
3) rm -fr /var/run/rt38/mason_data/obj/  && apachectl restart
4) perl ./etc/upgrade/schema.mysql-4.0-4.1.pl rt3 root > sql.queries # Run
the MySQL upgrade script, as detailed in UPGRADING.mysql, and apply the SQL
statements it wants you to make. This takes a while.
5) mysql -u root -p rt3 < sql.queries
6) ./sbin/rt-setup-database --dba root --action upgrade  # Run
"/opt/rt3/sbin/rt-setup-database --action upgrade"  again for the last small
changes from 3.8.0 to 3.8.1

Despite the fact that we did have a problem in our database in the step 5
above, I've sent the steps above to this list a few days ago and it seems
these are ok, as nobody - including Ruslan - told me otherwise.

Reference:
[1]
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg16831.html

Best regards,

Alex
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Re: [rt-users] DB upgrade for RT 3.8 fails

[Andy Smith]

Hi Racke,

   that was the subject of my first post to the list to which no one  
replied, I attempted to follow the infro in README and UPGRADING and  
UPGRADING.mysql and all i got left with was an error message and a  
failed upgrade :(.
My second mail was in desperation (as stated), I know that isnt the  
correct way to do it but the correct way didnt work and no one has  
suggested any fixes to this :(

thanks, Andy.

Quoting racke at linuxia.de:

> The robust way of upgrading is documented in README/UPGRADE files.
> Look for the script which applies etc/upgrade files.
>
> Regards
>   Racke



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[rt-users] (no subject)

[hanane ourdani]

Hello everyone,

I'm a begginer in RT, i installed rt3.8.1, and i want to generate tickets by
email, for that i installed RT-Extension-CommandByMail0.06, all the commands
woke except those of Custom Field, to resolve this prolem i installed
ExtractCostomFieldValues, it workes for the new custom fields, but when i
test it with the old Custom Field it dosn't work,
I change this line:
last if $line !~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/;
 with
 last if $line !~ /^(?:([^:]+)\s*?:\s*?(.*)\s*?|)$/;
but it doesn't work, please help me.

Best regards,
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Re: [rt-users] RT 3.8.2 packages for Debian Lenny?

[Martin Maurer]

> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves
> Sent: Freitag, 09. Jänner 2009 15:51
> To: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
> 
> On Fri, Jan 09, 2009 at 02:11:49PM +0100, Martin Maurer wrote:
> 
> > We are more or less finished with the virtual appliance, so the only
> open issue is the repository.
> > (currently we use official Lenny and  http://debian.etc.gen.nz for rt
> 3.8.1 but I am not sure if this will be maintained in the future).
> 
> Sorry, I didn't fully read this section. If it's essential that you have
> a repository which is maintained for lenny during its lifetime in the
> long-term and suitable for being maintained for an "appliance" where
> there is no expert local admin, I would recommend maintaining your own
> repository based on the packages from Debian proper, but we can consider
> maintaining one on alioth.debian.org if that makes the most sense.
> 
> Dominic.

Hi Dominic,

Yes, having an own Lenny repository just with the rt 3.8.x packages would be 
essential for all Lenny users. 
If you can setup this on alioth.debian.org this would be wonderful.

Best Regards,
Martin Maurer

mar...@proxmox.com
http://pve.proxmox.com


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Re: [rt-users] Query ./configure parameters

[Mike Peachey]

Joop wrote:
> Mike Peachey wrote:
>> Does anyone know whether you can query RT for the parameters it was
>> configured with? Whether this be in the installation dir or the source
>> dir.
>>   
> Yes
> head ./config.log

ty

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Fax: +44 114 281 2951
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Re: [rt-users] Query ./configure parameters

[Joop]

Mike Peachey wrote:
> Does anyone know whether you can query RT for the parameters it was
> configured with? Whether this be in the installation dir or the source dir.
>   
Yes
 head ./config.log

-;)

Joop

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[rt-users] Query ./configure parameters

[Mike Peachey]

Does anyone know whether you can query RT for the parameters it was
configured with? Whether this be in the installation dir or the source dir.
-- 
Kind Regards,

__

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
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Re: [rt-users] DB upgrade for RT 3.8 fails

[Stefan Hornburg]

Andy Smith wrote:
> Anybody? :S
> 
> Without any other clues, and out of curiosity, and not really  
> following exactly what is supposed to be the correct upgrade procedure  
> :P I tried the following:
> 
> run schema.mysql-4.0-4.1.pl and apply the generate SQL
> go to each directory in the source under etc/upgrade and apply any  
> schema.mysql files to my DB
> 
> After this on the face of it I have a working RT3.8, but I dont really  
> know if this is a robust way of upgrading and how likely I am to  
> encounter problems later :S For example I complete ignored all the  
> "content" files as I dont know what they are for :S

The robust way of upgrading is documented in README/UPGRADE files.
Look for the script which applies etc/upgrade files.

Regards
Racke

-- 
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Expert Interchange Consulting and System Administration
ICDEVGROUP => http://www.icdevgroup.org/
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Re: [rt-users] DB upgrade for RT 3.8 fails

[Andy Smith]

Anybody? :S

Without any other clues, and out of curiosity, and not really  
following exactly what is supposed to be the correct upgrade procedure  
:P I tried the following:

run schema.mysql-4.0-4.1.pl and apply the generate SQL
go to each directory in the source under etc/upgrade and apply any  
schema.mysql files to my DB

After this on the face of it I have a working RT3.8, but I dont really  
know if this is a robust way of upgrading and how likely I am to  
encounter problems later :S For example I complete ignored all the  
"content" files as I dont know what they are for :S

thanks, Andy.

Quoting Andy Smith :

> Hi,
>
>   I am testing an upgrade on FreeBSD of RT 3.6.7 to RT 3.8.1 and I  
> am getting an error when attempting to upgrade the MySQL DB.
>
> I am running the command:
>
> rt-setup-database --dba=root --action upgrade
>
> And after answering the various questions it starts to execute then  
> bombs out with this error:
>
> Proceed [y/N]:y
> Processing 3.7.1
> Now inserting data
> Processing 3.7.3
> Now populating database schema.
> [Wed Jan 14 17:09:06 2009] [crit]: DBD::mysql::st execute failed:  
> Table 'Attachments' already exists at  
> /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470.  
> (/usr/local/lib/perl5/site_perl/5.8.8/RT.pm:379)
> DBD::mysql::st execute failed: Table 'Attachments' already exists at  
> /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470.
>
> Can anyone help? I couldn't see any related problems searching via google :S
>
> thanks for any replies!
>
> Andy.
>
> 
> This message was sent using IMP, the Internet Messaging Program.
>




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Re: [rt-users] Upgrading from 3.6.7 to 3.8.2

[Mike Peachey]

George Beitis wrote:
> Hi everyone,
> i have a quick question regarding upgrading from 3.6.7 to the latest
> version.  In the readme file it says i should use a fresh directory,
> does this mean do the installation in a new directory and change the
> apache hosts file to point to that?  Can i keep the configuration files
> of the old installation?  or should i edit the new ones again?

New installation, new directory, then copy over your old configuration
files and local changes.

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__

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Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
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[rt-users] Upgrading from 3.6.7 to 3.8.2

[George Beitis]

Hi everyone,
i have a quick question regarding upgrading from 3.6.7 to the latest
version.  In the readme file it says i should use a fresh directory, does
this mean do the installation in a new directory and change the apache hosts
file to point to that?  Can i keep the configuration files of the old
installation?  or should i edit the new ones again?

Thank you!
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[rt-users] upgrade from 3.0.12 to 3.6.5

[Papp Tamás]

hi All,

I'm new to the list.

I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04), also 
hostname was changed.

Everything looks great, but "Links" section in a ticket. In history I 
can see the changes (For example Dependency on https://), but the 
"Depends on:"  field is empty.

Did I miss something, or what can cause behaviour like this?


Thank you,

tamas
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Re: [rt-users] Reasons to upgrade to 3.8.2 from 3.6.7?

[Emmanuel Lacour]

On Wed, Jan 14, 2009 at 07:57:23PM +, Gavin Henry wrote:
> Hi All,
> 
> I'm just wondering if an upgrade from 3.6.7 to 3.8.2 is a must have?
> 
> 


a should have within some month, I think yes, to stay not to far from
latest release ;)

you can look at the new features here:

http://bestpractical.typepad.com/worst_impractical/2008/07/today-were-rele.html

to see if one could be really usefull for you.

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