Depends on how complex the generated dial-plan is.If it is in a
monitored production environment, you could have an ARI app and just
let it handle it all, especially if it needs to make complex decisions
that end in simple choices (like: detecting the caller, asking them
some questions but finally
Hi all,
I am running a survey of Asterisk-based call-centres, to understand
what they are doing now and how they expect to grow in the future.
Results will be presented by yours truly in October at the Astricon in
Orlando, but you can also sign up to receive them when they will be
ready. See
http:
Hi all,
we have a little tool that tracks Music-on-Hold events for call queues
by listening to AMI events.
This is quite useful for reporting so, as the tool is free to use and
does not depend on our QueueMetrics Call Center suite, I thought I'd
announce it in here as well.
If anyone is intereste
2016-06-14 17:44 GMT+02:00 Tzafrir Cohen :
>
> 1. Asterisk basically has such a script inside.
It is - as you say - inside. This is outside and does the download for you.
> 2. Asterisk has an RPM package. An RPM package is exactly a reproducible
> build (listing dependecies, and such).
It's true
Hi all,
I thought I'd share I script I made (based on some of Leif's works)
that lets you download, compile and install Asterisk all in one go;
and then removed the dev tools used.
We use it quite a bit to provision systems using Ansible, but it is
easier than remembering everything every time eve
D'oh moment - filters do work, but you can only set one at a time. By
reading the docs, I mistakenly assumed that you could set many of them
at once.
Thanks
l.
2016-05-19 12:54 GMT+02:00 Lenz Emilitri :
> Hello all,
> I am trying to use the Filter action in AMI to make AMI les
If you are on 13 it would likely be easier to use ARI directly?
l.
2016-05-11 22:52 GMT+02:00 Bryant Zimmerman :
> I am working on a project that we are seeing a 100% CPU spike when we move
> 50 calls files to the folder.
>
> We are running pjsip and asterisk 13..It holds the spike for several mi
Hello all,
I am trying to use the Filter action in AMI to make AMI less chatty by
blacklisting some events; and I must be doing something wrong, because
if I send something like:
Action: Filter
ActionID: AID563116752-152218
Operation: Add
Filter: !Event: VarSet*
Filter: !Event: ExtensionStatus*
Fi
ash: SHA1
>
> On 04/23/2015 02:03 PM, Lenz Emilitri wrote:
>> Hello all,
>>
>> I created a set of Docker images running Asterisk and exposing AMI
>> / ARI ports that i found to be quite useful for ARI / AMI
>> development and regression.
>>
>> As they
Hello all,
I created a set of Docker images running Asterisk and exposing AMI /
ARI ports that i found to be quite useful for ARI / AMI development
and regression.
As they are based on Docker with whaleware, adding new configuration
files to roll your own dialplan / queues / voicemail etc is pret
Hi all,
I just prepared a little tutorial on installing Asterisk 13 on CentOS
6.5 64-bit.
See http://astrecipes.net/index.php?n=668
Hope you like. :)
l.
--
Loway - home of QueueMetrics - http://queuemetrics.com
Try the WombatDialer auto-dialer @ http://wombatdialer.com
--
_
What you usually do is to transfer the call to a second VIP queue.
This can be done in the free version of our QM or I'm sure there are
other products as well :)
2014-06-13 20:15 GMT+02:00 Adam Moffett :
> We have a queue monitoring application running so we can see the caller ID
> of callers in
Our Wombat is not open source but is free to use for small systems and
will be very trivial to set up for such a task. And if you ever need
to grow up, you're covered. :)
l.
2014-04-21 19:45 GMT+02:00 Nick Cameo :
> Hello Everyone,
>
> We are looking for a simple open source auto dialer with "pol
http://en.wikipedia.org/wiki/Telephone_numbers_in_Israel
Looks like it a mobile in Palestine - sure someone from Israel can
tell us more
2014-03-26 16:05 GMT+01:00 Michelle Dupuis :
> I see a lot of attempts by hackers to call 00972595301123 or 011972595115207
> or variations but that same 9
Hi all,
I put together a couple of new tutorials on compiling Asterisk 12 with
PJSIP on CentOS 6.5 and test-driving ARI on the same box.
You can find them at:
http://astrecipes.net/index.php?q=AstRecipes/Compiling%20Asterisk%2012%20on%20CentOS%206.5
and
http://astrecipes.net/index.php?q=AstRe
Most likely the feature can be obtained with the wrap-up time or
pausing the agent. I agree on removing ring-all if possible (Though a
number of clients want it in smaller set-ups, and I know there is
nothing you can do to make them change their mind).
2013/12/11 Paul Belanger :
> On 13-12-09 06:4
We have a number of clients using OrecX and they are quite happy about it.
l.
2013/10/22 bilal ghayyad :
> Hello;
>
> I am looking for calls recording solution to do recording based on the
> network traffic .. The solution to be competitive and appreciate if it is
> open source .. Any suggested on
Hello all,
next week it's Astricon 10 time, so we thought we'd create something
that the community could like and use for free. It's a pretty
effective tool if you run a call-center or plan to run one.
QueueWiz is the first free web app for interactive, quick and accurate
call center sizing, cost
This should happen automatically - not sure what you want to do.
l.
2013/9/26 akhilesh chand :
> Dear All,
>
>
> I have six different campaign and 5 different agent have login on that
> campaign.Same thing i have done using agi and database,i never use queue
> management on this scenario. Agent
Hi list,
I know it's a bit OT, but for those who will be at the Astricon, we
are organizing a very informal meeting (maybe in front of a pint or
two) to talk about Asterisk for call-centers. No marketing or anything
- just a way to exchange ideas and meet f2f.
I created a facebook group to organiz
You could transfer to a dead-end extension that plays MOH and then
transfer it back somewhere else. Or to a queue with no agents on (if
you are using queues, most likely you are already monitoring queues,
so this may make your workflow easier to live with).
l.
2013/9/6 Todd R. :
> Trying to figure
Hello all,
I would like to set a different caller-id for the second leg of a call
when doing an originate.
For example:
Action: Originate
Channel: sip/1234
Context: mycontext
Exten: 1
Priority: 1
Callerid: "123 <123>"
Async: true
This sets the caller-id correctly when dialing sip/1234, but I woul
Yes it will work. One interesting option here is adding to the MOH an
invitation to exit and leave your number and the CC will call you back.
Helps you smooth the load during peak times, reduces staff and everyone
wins :)
l.
2013/8/27 Gopalakrishnan N
> Hi,
>
> Will Keypress option will work w
Hi Greg,
I am aware of a couple of solutions that come prepackaged and offer
distributed queues for Asterisk. One of them, that seems to work well and
reliably, is the one from Raynet. I am sure there are more. On the other
side, I have seen a number of in-house solutions where you basically have a
You need to do this when the call connects. If you can do this within a
couple of seconds, this is usually "good enough" to be usable (that's what
we do on the QueueMetrics agents pages).
Thanks
l.
2013/8/3 Timothy Smith
> Hello Folks,
>
> I am setting up a call center but we have few agents s
Looks correct to me
2013/6/19 Grant Bagdasarian
> Hello,
>
> ** **
>
> I’d like to use the AMI interface to originate a call to a context in a
> dialplan, and handoff the dial control to the context.
>
> ** **
>
> Whenever I execute the below action, the recipient does ring, but whe
You should have different sets of agents logged in to different queues and
you should have a monitor to move them from one queue to the other based on
incoming traffic.
l.
2013/6/17 Shanavaz E A
> Hi,
>
> I have a requirement, which I am not sure whether it can be implemented. I
> had done some
Looks yummy! http://phono.com/webrtc
2013/5/31 Adnan <112linuxstockh...@gmail.com>
> Voxeo/Phono webrtc.
>
> /Adnan
>
>
> On Fri, May 31, 2013 at 1:53 PM, Lenz Emilitri wrote:
>
>>
>> Hi All,
>> I wonder if any of you has some suggestions on which
Hi All,
I wonder if any of you has some suggestions on which WebRTC
client/softphone to use for a click-to-dial, webpage hosted solution. Any
suggestions?
Thanks
l.
--
Loway - home of QueueMetrics - http://queuemetrics.com
Test-drive WombatDialer beta @ http://wombatdialer.com
--
_
gt; ** **
>
> Have a great day!
>
> Dan
>
> ** **
>
> ** **
>
> ** **
>
> *From:* asterisk-users-boun...@lists.digium.com [mailto:
> asterisk-users-boun...@lists.digium.com] *On Behalf Of *Lenz Emilitri
> *Sent:* Tuesday, May 14, 2013 11:16 AM
> *To:*
Bridge
> app to see if its cheaper.
>
> Mitul
>
> On Wednesday, May 15, 2013, Lenz Emilitri wrote:
>
>> Hi Mitul,
>> I agree that the dialplan way is easier, but it's a client requirement to
>> avoid using it. I was wondering if there was a way to send a call dire
is that I read them live from the AMI
itself. any idea on how to do this?
Thanks
l.
2013/5/14 Warren Selby
> On Tue, May 14, 2013 at 11:16 AM, Lenz Emilitri wrote:
>
>>
>> Hi all,
>> I need some advice - I have been working on originating multiple calls
>> using
t;
> On Tuesday, May 14, 2013, Lenz Emilitri wrote:
>
>>
>> Hi all,
>> I need some advice - I have been working on originating multiple calls
>> using AMI and then joining them.
>> What I want to do is:
>> - dial call 1 (where the caller is in a &quo
Hi all,
I need some advice - I have been working on originating multiple calls
using AMI and then joining them.
What I want to do is:
- dial call 1 (where the caller is in a "channel" format, like SIp/1234 or
Local/1234@ext) and "park" it somehow
- dial call 2 (where again the caller is in channel
Hi all,
I have been playing with the AMI quite a bit lately - mostly debugging
WombatDialer in production, but that's a different story - and I have been
frustrated by the lack of a simple way to interact CLI-like with the AMI
itself. So I have decided to write something myself to make my life easi
We did something like that - see
http://blog.wombatdialer.com/post/24187267017/drstrangelove
You can use the free version of the dialer if you have low traffic or just
want to run a test.
l.
2013/4/26 Ron Wheeler
> Good comment.
> Another feature suggestion
> You might to ask the person to pres
I'd start from
https://github.com/venomous0x/WhatsAPI/blob/master/README.mdthat
offerts PHP and Java APIS, both not hard to integrate with Asterisk.
2013/4/19 kingman chui
> Hi,
> So , how to connect asterisk to whatapps ??Please advice ..
> Thank
> Regard/chui king man
&
Not sure if that's what you are looking for, but I would think about having
the dialplan call a web service (maybe using CURL) and passing account and
current number. The system would reply with the number to actually dial, or
none if blocked, and the maximum possible call length. Then it's all
Ast
I am not sure about PHP AGI, but in general via AGI you can monitor the
state of the call and so you can know when the call is over.
l.
2013/4/17 Rahul R
> Hello List,
>
> In PHPAGI, I'm using the Astrisk Manager function send_request() to
> originate an outbound call. I want to execute the rem
Depends on what you are trying to do. Not in general (AFAIK) but you may
find a number of scripts around.
2013/4/18
> I think facebook uses xmpp so you could use asterisk jabber or so
> Don't know about the rest
>
> -Original Message-
> From: bilal ghayyad
> Sender: asterisk-users-bou
I am not sure I understand the required routing pattern, but I'm sure
queues are your friends, as you can dynamically add and remove member and
you can have a first-level queue easily move fall-through to another queue
in case all members should be busy or none should be available. Plus by
using qu
Hello Gregory,
I wouldn't say this is a typical scenario for using a ringall queue,
especially if the agent set gets larger and larger. On the other side, a
ringgroup won't solve the issue of ringing all those phones at once. What
I would be looking into, considered the motivation of your agents,
I know Evariste Systems has a product called CSRP -
http://evaristesys.com/pub/CSRP-ProductOverviewCapabilitiesSurvey.pdf -
that looks very interesting and it is built for high-volume scenarios. It
is basically a standalone box you route calls to.
Just my two cents,
l.
2013/3/26 Nick Khamis
>
Sounds like the autopause option?
l.
2013/1/28 Ahmed Munir
> I would like to know, is there a method in which we can define the
> timeout value for a member who already login to the queue but after quite a
> while if he didn't answer the 3-4 calls (not going to member pause queue)
> but automa
I was thinking of something similar, maybe using the URL field of the
queue() app as to point to an internal broker that will then link to the
message being used.
In theory one could do this for all kinds of traffic, including e-mails.
The part I don't really like is keeping an audio call open for
And how would you have this working together with Asterisk queueing? I have
seen solutions like this using agent pauses and then making everyithing
happen outside the normal ACD flow, but it's a bit of a hack
l.
2013/1/22 Danny Nicholas
> For just the messaging part, you should be able to u
2013/1/21 Mitch Claborn
> Asterisk 11
>
> Occasionally we will have a partial power outage, or a piece of network
> equipment will fail, and our queue agents who are on active calls with
> callers will be disconnected from the caller. What I'd like to do is
> capture those calls and put them bac
2013/1/5 joachim
>
> You are pretty much limited to measuring the delay and the jitter.
> The delay you can somewhat estimate prior to the call (with qualify for
> example).
> The jitter / packetloss you can only figure out when the call is already
> up for a while. (e.g. you might have no issues
I don't think this should be an issue, but we have seen a lot of sites
going live and discovering too late that they had recording problems. Maybe
you won't need to implement an external recorder, but it's better to plan
in advance, not when you are in production! :)
l.
2013/1/2 Leandro Dardini
So where has every body else gone? :)
l.
2012/12/30 Mr. James W. Laferriere
>
> 2003, 24471
> 2004, 48608
> 2005, 59116
> 2006, 41215
> 2007, 26414
> 2008, 20746
> 2009, 18304
> 2010, 14948
> 2011, 11588
> 2012, 7542
>
> --
> +--+
Steve Murphy submitted a patch a while ago to track MOH on queues, you can
find it at https://issues.asterisk.org/jira/browse/ASTERISK-20742 - it
could be a good starting point to work on as it is quite short.
Too bad it is still in limbo :-(
l.
2012/12/19 Andrew White
> Hey all,
>
>
>
>
With just one PRI card this should not be an issue, but for larger systems
you may consider using something like Oreka to offload the I/O from the
Asterisk server
l.
2012/12/31 Vinod Nadiadwala
> Hi,
>
> I am new to asterisk, i want to know that is it possible to use asterisk
> for build vo
How many people do you plan to page? because if numbers are high (or
variable) you may have an easier life by using some sort of dialer if
numbers are not very high and two lines are enough, our WombatDialer is
free to use.
l.
2012/12/29 bilal ghayyad
>
> 2) Praying time need to be obtained
We have a number of customers who use this approach with local or
geographically distributed Asterisks and then use QM clustering to observe
the system as if it was one single big box. Seems to work fine and it' easy
to set up and maintain.
l.
2012/12/14 Danny Nicholas
> In my experience, you
How large is your systems? because the information created by of a call on
a queue is just like a hundred bytes, so it is usually safe to keep them
all in any case on modern systems.
2012/11/27 Jonas Kellens
> Hello,
>
> at the moment I am logging queues into a MySQL DB, but this can quickly
>
Hi Dmitry,
we usually advise against writing queue_log events straight to a database,
as it is marginally more likely that the DB has issues that a simple flat
file. And when data is lost it's lost forever. Still everybody seems to
love writing data straight to the DB :)
l.
2012/11/22 Dmitry
>
/jenkinsdaniel>
> skype: d-jenkins
> blog: www.dan-jenkins.co.uk
> about.me: about.me/dan_jenkins
>
>
>
> On 12 November 2012 11:05, Lenz Emilitri wrote:
>
>> Hello all,
>> anybody knows if the PDFs for presentations held at Astricon 2012 are
>> available
I would not know if this is something that can be helpful to you, but in
WombatDialer we associate a channel variable to with an unique-id to each
call, so that we can reattach to a set of calls if the AMI connection goes
down and we can be absolutely sure that what we are looking at is the call
we
Hello all,
anybody knows if the PDFs for presentations held at Astricon 2012 are
available somewhere? I looked at the website but cannot find anything.
Thanks
l.
--
Loway - home of QueueMetrics - http://queuemetrics.com
Test-drive WombatDialer beta @ http://wombatdialer.com
--
__
Hello Motty,
it really depends on what you want to do and the level of detail you want.
There are a number of free and commercial applications that can help you in
doing this :)
l.
2012/11/9 motty.cruz
> Hello,
> I want to monitor my Asterisk 1.8, inbound, outbound, status calls, queue
> call?
In general there is no guaarantee as which call will connect; each queue is
independent AFAIK.
l.
2012/10/17 Alex Forster
> My company has been running Asterisk 1.6.2.19-1_centos5 from the official
> yum repo, and for a while now I've been receiving complaints from our call
> centers about call
Another option that seems to be very good for handling logs where you write
quite a lot is Cassandra - http://cassandra.apache.org/ - but of course you
lose the SQL layer on top - unless you go for something like
http://blog.mariadb.org/announcing-the-cassandra-storage-engine/
This may not be comp
The problem I see with this approach is that you usually do not "just" want
to dial out 10 calls at a time, but you will want to keep track of what
happened to them and (in case) reschedule them. So you will likely need to
monitor them over AMI to make sure they went through, and you need to
imple
The problem is that you need to have a process waiting for a free agent and
then doing the reschedule. Instead of writing your own, you could try our
WombatDialer (that is currently free as in beer, as it is being community
tested) to automate such a task. It has a nice HTTP API and it would do
ex
I'd go for MyISAM and would set up a remote replica if data integrity is
important.
If you have like 1000 calls of (say) 30 seconds avg length, and you create
10 events per call, you would expect an event every three seconds. This is
about 300 inserts per second. Say 600 at peaks. This should be f
What do you get if you run a "queue show sales"?
l.
2012/9/26 Mitch Claborn
> Asterisk 1.8.10.1~dfsg-1ubuntu1
>
> Trying to build a simple announcement of the queue status. QUEUEHOLDTIME
> is always zero. What am I doing wrong?
>
> queues.conf
> [general]
> autofill=yes
> shared_lastcall=yes
In general I would not use this for a "true" call-center with hundreds of
agents, where it is the ACD's responsibility to route calls to agents and
there are strict policies on agent behavior, but I'm sure there are a
number of cases where this could be useful (eg small call centers, internal
servi
Are you programming the dialplan yourself or are you using a GUI? Also, are
you sure that your greetings message is playable by Asterisk?
l.
2012/9/24 Farooq Hussain
> Hello everyone,
>
> I stuck in problem I have creating a time based IVR and its working fine.
> If my IVR playing in office hou
It would likely be easier for you to use a tool that already processes
queue_log information. There are a number available :)
2012/6/13 Pratik Shrestha
> Dear All,
>
> I am making asterisk report using CDR values given by asterisk.
>
> I have queues which consist of multiple members (extension).
At the moment it's free as in beer, though closed-source.
It is written in Java and uses MySQL as its back-end.
l.
2012/5/11 Arstan
> Hi,
> wombat looks promising.
>
> Questions: What technologies are used? Is it open source license?
>
>
> On Fri, May 11, 2012 at 2:
We are working on a project to create a general-purpose telecasting server
- see http://wombatdialer.com - there is practically no documentation yet,
but it's easy to set up and we tested it originating hundreds of channels
on multiple servers. It is alpha stage, but current versions are free and I
d do the same task twice. A complete list will soon be available, for
> free.
>
> And then we on this list here will start a web project to keep it updated.
> I'll let you know once the list is ready.
>
> I've already registered opennumberingplan.org :)
>
>
> Am
A number of call-centers I see use the pause codes in Asterisk to mark
different types of activities, like answering to email or IM. It's not
much, but easy to implement.
l.
2012/3/27 bilal ghayyad
> Hi All;
>
> Is there a collaboration contact center (hope to be open source)
> Integrated with
DO you know if the doc files from the ITU are available somewhere for
download?
l.
2012/3/22 Markus
> I hope this is not too off-topic. As a kind-of follow up to "rate sheet
> normalization" I'm still trying to figure out a solution for: throw 10
> ratesheets at a program and get the cheapest
Shameless plug: the QueueMetrics agent page, even in the free 2-agent
version, can emulate this behavior.
You may want to check it out.
l.
2011/5/25 satish patel
> Hey Guys!
>
> We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we
> had 3 queues and we were using AgentCa
Each queue is separate and does not see what other queues are doing.
l.
2011/3/23 Marcos Setim
> Hello,
>
> I have three queues (F1,F2,F3) with default queue weight and three
> agents (A1,A2,A2) with default agent penalty. If the three agents are
> busy and tt same time a caller (C1) enter in t
Maybe not much from the point of view of queues, but this may make quite a
difference from the point of view of monitoring your call-center. :)
l.
2011/3/21 satish patel
> Hey Guys,
>
> I knew this is stupid question but i just want to know what is the
> difference between Queue member logged
Why not an unattended transfer to the queue itself, or a different queue?
l.
2011/1/10 Olivier
> Hi,
>
> For a call center, I'm studying how I can offer agents the ability to
> reject an incoming call using a custom application.
> As you can guess, in this case, rejecting a call means "let anot
Hello all,
as everybody else here - I guess - I have been playing with the new
Asterisk 1.8 release. So far everything went smoothly - the compilation
phase was really straightforward, and I have a box ready for real testing
now.
I prepared a tutorial out of my experience on how to compile Asteri
Have you tried playing with "joinempty" and "leavewhenemèpty" to avoid
people being connected to a queue with all agents in use?
l.
2010/10/20 GBR Icasiano, Ryan A.
> Hi,
>
> Is there a way to know if a member of a queue is currently engaged on a
> call? Or if a queue can return a busy status i
Is there a documentation about the CEL format?
l.
2010/9/22 Steve Murphy
>
> CEL was my answer, built on the channel event goodness that Russell. It's
> now in 1.8; but it
> lacks a converter to CDRs. You *could* just use the string of events coming
> out of CEL, but...
> I'd love to see your
That was exactly what I was lamenting - that some common distros do not send
every event, so that AMI ends up being less than reliable. If AMi sends all
events, then it's really trivial to track calls :)
l.
2010/8/9 Motiejus Jakštys
> On Mon, Aug 9, 2010 at 12:08 PM, Lenz Emilitri
BTW, using the most common Asterisk distros out there that happen to sport a
very complex dialplan, we see a lot of lost events, so that tracking calls
on the basis of AMI observation alone becomes practically impossible.
:-(
l.
2010/8/8 Nasir Iqbal
> Hi,
>
> Confusing! you are not alone
2010 at 10:28 AM, Leif Madsen <
> leif.mad...@asteriskdocs.org> wrote:
>
>> On 7/30/2010 5:49 AM, Lenz Emilitri wrote:
>> > QueueMetrics is actually free (as in beer) for very small call centers
>> and
>> > individual hackers.
>>
>> Oh really! I
QueueMetrics is actually free (as in beer) for very small call centers and
individual hackers.
l.
2010/7/28 Zeeshan Zakaria
> There is none for free.
>
> Zeeshan A Zakaria
>
> --
> www.ilovetovoip.com
>
> On 2010-07-27 6:12 PM, "bruce bruce" wrote:
>
> :-) I knew someone would bring up FreePBX.
It really depends on how large your CC will be and how much money is at
stake. :-)
We have a lot of clients who are very satisfied with small call centers
based on FreePBX or Trixbox CE. Of course I would not implement a 500-seats
call center out of a standard CD.
My suggestion is: make sure you ha
Use Addmember and removemeber instead :)
l.
2010/5/14 Peter Childs
> I've been trying to get the hang of Agents and Queues and I must say
> its a little unclear as to how things work.
>
> So maybe someone has some better idea
>
> From what I can work out an Agent is meant to be nothing
You sure it's not using the URL OPEN parameter for the very queue?
l.
2010/5/11 Carlo Dimaggio
> Hi all,
>
> In order to use the "open url" function of zoiper (it opens an url
> based on the asterisk $callerid(dnid)), I need rewriting of the dnid.
> In my dialplan I have:
>
> exten => 1000,3,Se
Hello list,
I was wondering if there is a way to see if a given piece of dialplan is
loaded through AMI.
I have seen the GetConfig command, but it seems to expect a file name to
retrieve, and I don't necessarily know that (as it could be down the line bu
multiple levels of #includes from the main
Using multiple queues?
l.
2010/4/15 Asterisk Maniac
> Hi all,
> What would be the best way to send a call to a queue as usual, but
> telling that it should be awsered by some specific member?
> Thanks already
>
> --
> _
> --
Hello Ted,
feel free to contact us off-list - we have quite a number, from smallish to
extremely large, with varying degrees of clustering and redundancy, in
nearly any country in the world! :)
l.
2010/4/19 Ted Foote
> I am thinking of moving from a traditional PBX to an asterisk box. Many
>
Just can't wait for the live calorie counter! :)
l.
2010/4/1 Olle E. Johansson
> FOR IMMEDIATE RELEASE
> Puerto Escondido, Mexico, April 1st, 2010:
>
> Digium launches Asterisk VCC (TM) - a new virtual communication platform
> for enterprises, the public sector and the home.
> =
We have a lot of clients who run small call centers based on Trixbox, and
seem to be pretty happy with them. Have a look here:
http://queuemetrics.com/manuals/QM_Trixbox-chunked/
Thanks
l.
2010/3/31 Frank Church
> On 29 March 2010 21:46, Frank Church wrote:
> > I have been asked by my church
Hello list,
anybody has handy an example of how to loop over an ASTDB "family" by
getting all the keys in the dialplan?
Like I have the AstDB set as:
/test/102 : 205
/test/106 : 203
/test/113 : 209
I would like to get (in any order) the "102", "106" and "113" as members of
the family "test".
TIA
Yes that's cool! :)
l.
2010/2/17 Miguel Molina
> Ok, if I get it the simplest workaround would be changing this:
>
> exten => _X.,1,Dial(SIP/${EXTEN})
>
> To this:
>
> exten => _X.,1,Dial(SIP/${FILTER(0123456789,${EXTEN})})
>
> If you're intended to receive only numbers from the dialstring, rig
driver level. And I got a feeling that most people will simply not bother
learning regexps
You could just as reasonably write a script to do the check, or run a check
in the dialplan itself, or change Asterisk.
l.
2010/2/15 Steve Murphy
>
>
> On Mon, Feb 15, 2010 at 8:25 AM, Lenz
Yes but in any case you can enter all of the strings that reasonably match -
even if you have variable-length numbers, you will be able to determine that
a valid number be between 5 and 15 characters - or likely 2 to 20, all
numbers. A number of 156 characters is very likely to be a problem.
BTW,
Or one could simply rewrite to:
[incoming-from-voip]
exten => XXX,1,Dial(${ext...@incoming-from-voip-old)
exten => ,1,Dial(${ext...@incoming-from-voip-old)
exten => X,1,Dial(${ext...@incoming-from-voip-old)
exten => XX,1,Dial(${ext...@incoming-from-voip-old)
[incoming-
In this case, I suggest you modify the login script so that your agents
always start paused. It should be trivial to do.
l.
2010/2/8 Robert Grignon
> Not a bad idea... We use queuemetrics and the login is done via Web GUI.
> I could easily just send it to pause upon login...
>
--
Loway -
I'm not sure if this works for newer versions of Asterisk, but on old ones,
you could pause an agent and THEN log him on, and he'd be paused.
l.
2010/2/4 Robert Grignon
>
> I thought there was an option for this but cant find it
>
> We have a busy callcenter and I would like the agents to l
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