BMC Analytics consultant Urgently Required
Dear All I urgently need a number of BMC ITSM consultants with analytics experience to work on a variety of projects across Europe. Please contact me on the below details ASAP to discuss these projects Greg Park Business Development Manager Fusion Business Solutions (UK) Ltd Tel: +44 (0) 208 814 6194 Mob: +44 (0) 7815 576 613 www.fusion.co.uk http://www.fusion.co.uk/ Fusion is the largest consultancy in Europe that focuses exclusively on BMC Software solutions ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to sync Active Directory users with BMC Remedy Users
Hi Gays, Version 7.1.00 Patch 007 How to synchronize Active Directory users with BMC Remedy Users. When any user is created in Active Directory how automatically user is created in Remedy and when user is deleted in Active Directory how automatically user is deleted in Remedy. Thanks Regards Amanullah Software Consultant DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
Hi Chris
Mid-Tier 7.5 patch 004 - am seeing problems where it will not render complex
forms but just gives a display of 'code' on a yellow background like
\n\n\n\n\n\n),
4));highlight=false;;highlight=true;;F(799500148).S((F(93570).G()));high
light=false;;ARACTExitGuide(0);}} function ARAL582(){if
((EQ(F(1070006).G(), new CharType(Dialog))) || (EQ(ARKWGetByIdx(10),
new CharType(DIALOG (NE(F(700535013).G(), Null)))
(EQ(F(700535012).G(), new CharType(ABC:AssetWarranty
(NE(F(700500052).G(), Null))) (EQ(F(700500059).G(), new
CharType(Alert{var fq0_1 = new
FieldList();fq0_1.AddField(2,(ARKWGetByIdx(2)).ConvertForPushFields(4));fq0_
1.AddField(4,(ARKWGetByIdx(2)).ConvertForPushFields(4));fq0_1.AddField(7,(ne
w
EnumType(0)).ConvertForPushFields(6,{el:{0:New,1:Triggered}}));fq0_1.Add
Field(8,(F(700535002).GP()).ConvertForPushFields(4));fq0_1.AddField(70003151
3,(new
Etc. - 524k worth of this.
So far, I have not seen any similar problems with the User Tool, even with
embedded flash files.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
tel +44 1494 468980
mobile +44 7710 377761
email mailto:david.sand...@westoverconsulting.co.uk
david.sand...@westoverconsulting.co.uk
web http://www.westoverconsulting.co.uk/
http://www.westoverconsulting.co.uk
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, February 17, 2010 1:14 AM
To: arslist@ARSLIST.ORG
Subject: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
We started seeing very intermittent problems with the User Tool not
responding while testing 7.5.00.003a, mainly with the Incident Console and
form. This may have coincided with the recent update of Adobe Flash Player,
as well. It became a problem across the board after we installed
7.5.00.004.
Today I put 7.5.00.003a on a Vista vm with the older (Oct 2009) Flash
Player, and it loaded ALL consoles, no problem. As SOON as I updated it to
patch 004, it would hang immediately on Incident, Problem, Asset, CMDB,
sometimes Change. It still opens the Admin Consoles, SLM, AIE, Approval,
RKM (anything NOT part of ITSM) without hanging - these have never been
prone to hanging in any version. Updating the server to 7.5.00.004 from 003
did not help. It even hangs on the User Tool that is locally installed on
the AR Server. which doesn't even have Flash installed.
Anyone else seeing similar issues?
We have seen the problem with clients on:
XP Pro Sp3
Vista Ultimate Sp2
Windows 7 Ultimate
Windows Server 2003 Ent x64 Sp2
Windows Server 2008 R2 Ent x64
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem in Building SLA's
Dear List, Still waiting for an expert advice from someone who used to face such issue. Regards Rajesh _ From: Nair, Rajesh IN BOM SISL Sent: Tuesday, February 09, 2010 10:23 AM To: 'arslist@ARSLIST.ORG' Subject:Problem in Building SLA's Dear List Urgent help required here I have serious issue here with SLA's not building properly. I have made an SLA which uses Business hours and Business holidays from the Business Holidays and Workdays form. Once all the required qualification and milestones are entered i click on build. SLA start building when when it comes to building the Milestone it get stuck and will not proceed forward. I have tried restart the SLA services manually but still the same issue. Deleted the enteries in the Apllication Pending form and rebuilded the SLA's again but the problem still persisted Please let me know what may be issue and how can this be fixed. ARSYSTEM 6.3 patch 23 SLA module 5.5 Regards Rajesh Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
I am working on a number of projects that require ITSM 7.5 consultants please contact me as soon as possible to discuss your availability
Greg Park Business Development Manager Fusion Business Solutions (UK) Ltd Tel: +44 (0) 208 814 6194 Mob: +44 (0) 7815 576 613 www.fusion.co.uk http://www.fusion.co.uk/ Fusion is the largest consultancy in Europe that focuses exclusively on BMC Software solutions ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Fusion UK Requirements
Dear List Fusion - BMC Remedy Elite Partner and the UK's leading ITSM solutions provider. Fusion has a number of UK based requirements for Developers, Consultants and Support professionals who possess good levels of technical experience with Remedy AR7 and ITSM7. We would be happy to look at individuals currently residing outside of the UK but unfortunately we cannot sponsor work permits at this time. If you have HSMP or equivalent and are looking to relocate to the UK we would be interested in hearing from you. Our positions include both permanent and contract opportunities, working on various customer engagements and in-house with Fusion. Please drop me an email if you're interested in working in the UK (and do not require sponsorship). Full details on available opportunities can be provided. Kind Regards Matthew Sibley Director, Resource Management Fusion Business Solutions (UK) Ltd Tel: +44 208 8146189 Mob: +44 7814 410123 www.fusion.co.uk http://www.fusion.co.uk/ Fusion is the largest consultancy in Europe that focuses exclusively on BMC Software solutions Connect on LinkedIn? Go to: http://www.linkedin.com/pub/0/170/a52 blocked::blocked::http://www.linkedin.com/pub/0/170/a52 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
I actually reported a similar issue to BMC last week with the User Tool. Patch 004 would hang whenever I tried to load a form containing a flashboard. Issue just seems to be with the User Tool though. Dev studio has been working fine at the new patch level. I only tested this against Windows 7 Pro x64, Vista Business x86, and XP Pro SP3 x86, since that is what I had handy at the moment. Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edumailto:rfu...@fiu.edu http://uts.fiu.edu From: strauss [mailto:stra...@unt.edu] Sent: Tuesday, February 16, 2010 8:14 PM Subject: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles ** We started seeing very intermittent problems with the User Tool not responding while testing 7.5.00.003a, mainly with the Incident Console and form. This may have coincided with the recent update of Adobe Flash Player, as well. It became a problem across the board after we installed 7.5.00.004. Today I put 7.5.00.003a on a Vista vm with the older (Oct 2009) Flash Player, and it loaded ALL consoles, no problem. As SOON as I updated it to patch 004, it would hang immediately on Incident, Problem, Asset, CMDB, sometimes Change. It still opens the Admin Consoles, SLM, AIE, Approval, RKM (anything NOT part of ITSM) without hanging - these have never been prone to hanging in any version. Updating the server to 7.5.00.004 from 003 did not help. It even hangs on the User Tool that is locally installed on the AR Server... which doesn't even have Flash installed. Anyone else seeing similar issues? We have seen the problem with clients on: XP Pro Sp3 Vista Ultimate Sp2 Windows 7 Ultimate Windows Server 2003 Ent x64 Sp2 Windows Server 2008 R2 Ent x64 Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Importing Definition Forms
We are having a really bizarre issue with importing any form, active link, filter or escalation from our Development Server to our Production Server. Both are at the same version (ARS 7.1 P7). Both DB's are at the same version Oracle 10g. And both servers are Windows 2003 boxes. We try to take great care in keeping both boxes exactly the same. I tried a simple form with a menu, a filter, and an active link. They wouldn't load. It generated the following errors. The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) I tried the menu alone. It errored. When I tried to just import the form I would get: The following item was not imported: Junk (ARERR 55) The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) Has anyone ever seen this issue before? When I export from Dev and import back into Dev, it's fine. As of yesterday morning, when I exported from Prod and imported back into Prod, everything is fine. It's when I try to export from Dev into Prod. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: DST Issues
Testing Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Tuesday, January 12, 2010 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: DST Issues This topic seemed to go cold (br!) Is anyone else experiencing this? Again, we understand why this happens when we do a calculation on the date, but what happens when the second Sunday of March comes around and there's a March 15 12:00:00 AM date that was manually submitted and a March 15 1:00:00 AM that was calculated via adding days to the original date? The Epoch time in the Database reflects this same data as well. (the hour difference) Come DST time, Remedy won't know which one was manually entered and which one was from a calculated date. Ugh! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Monday, January 11, 2010 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: DST Issues Resending to correct a couple of typos. All, the issue is with adding seconds to Starting and Ending Dates for events that happen after the change to/from Daylight Savings time. The routines create multiple records by adding a fixed number of seconds for each new record. Say that we want to create 20 new records and each record is 7 days in the future. The filter loop would take the Start/End Date times of the first record and add 1 times 7 times 24 times 60 times 60 or 4,233,600 seconds. The next would be 2 times 7 times 24 times 60 times 60 or 8,467,200 seconds. This would continue for the set number of new records to be created. The problem is that the length of time is not a fixed length. One would think that there is always 86,400 seconds in a day. Interestingly there isn't. On the day that we change clocks ahead for Daylight savings time there are 82,800 (we shave off an hour from that day). On the day that we change clocks back for Standard time there are 90,000 (we remove an hour for that day). This is what's causing the issue for us. Does DATEADD account for these two shortened/lengthened days? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, January 11, 2010 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: DST Issues Question... What happens if you set the date on the PC to 3/15/2010? What does the manually entered show? What does the calculated show? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Monday, January 11, 2010 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: DST Issues Thanks Dave, I was hoping that the display would be different, but the database date would be the same. But this isn't the case. When I add a date to the system manually 3/15/2010 12:00:00 AM it's posted to my client as the same date and time and in the Database as the same Date and Time (but in Epoch of course). When I use the DATEADD function to add 63 days to the date 1/11/2010 12:00:00 AM it posts to the client (and to the database) as 3/15/2010 1:00:00 AM. Why the difference then between adding a date/time manually and adding to a date using the DATEADD function? Shouldn't they both show up as 3/15/2010 1:00:00 AM then? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Friday, January 08, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: DST Issues Hi Lisa This is the Remedy equivalent of relativity theory. What date/time you see depends upon your current date/time as far as DST is concerned. Let me try to explain. Dates in Remedy are stored as epoch time - the number of seconds since 12AM 1/1/1970 GMT. When you set your regional settings, you are identifying an offset from GMT that the client uses to display the date/time in your current timezone. When DST kicks in, effectively, your offset from GMT is changed by one hour. For example, you might now be 7 hours behind GMT instead of 8 hours behind. All dates are then displayed in the new timezone offset. When you look at date/times in the future, you are looking at them from your current timezone offset, so dates after DST kicks in will appear one hour out. Later in the year, these dates will be displayed correctly, but dates from before the DST change will be displayed one hour out the other way. The Remedy client makes no attempt to apply a different timezone offset to past or future dates when it displays them - it always uses the current defined offset. So, in other words, I think your date/time calculations are correct, and by the time you get to May or August, those times will be displayed correctly. HTH David Sanders Remedy Solution Architect
Re: Importing Definition Forms
Hi Lisa - I have indeed seen this error. It has occurred several times on our development servers (ARS 6.3 patch 24), but I've never been able to determine the root cause of the problem. My only solution is to restart the Remedy application. This seems to clear the error and you are then able to import definition files without error. Given that this is a production system, this may be unpalatable, but this is the only solution I have found! Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.commailto:gavin.cole...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: 17 February 2010 13:51 To: arslist@ARSLIST.ORG Subject: Importing Definition Forms ** We are having a really bizarre issue with importing any form, active link, filter or escalation from our Development Server to our Production Server. Both are at the same version (ARS 7.1 P7). Both DB's are at the same version Oracle 10g. And both servers are Windows 2003 boxes. We try to take great care in keeping both boxes exactly the same. I tried a simple form with a menu, a filter, and an active link. They wouldn't load. It generated the following errors. The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) I tried the menu alone. It errored. When I tried to just import the form I would get: The following item was not imported: Junk (ARERR 55) The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) Has anyone ever seen this issue before? When I export from Dev and import back into Dev, it's fine. As of yesterday morning, when I exported from Prod and imported back into Prod, everything is fine. It's when I try to export from Dev into Prod. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to prevent others from modifying workflow/forms?
I haven't used the Source Control feature in a long time, but couldn't that be used as well to help prevent changes? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, February 17, 2010 12:17 AM To: arslist@ARSLIST.ORG Subject: Re: How to prevent others from modifying workflow/forms? It's still there - just not used anymore by BMC as a selling model. And yes, it'd be an extreme solution to this issue. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Tuesday, February 16, 2010 6:39 PM To: arslist@ARSLIST.ORG Subject: Re: How to prevent others from modifying workflow/forms? Well... You can also lock the workflow too. However that should only be done under extreme conditions. (Like trying to sell ARS applications.) Or was that removed in 7.5 ? [ I have not looked for it in that version.] -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Feb 16, 2010 at 6:28 PM, Joe D'Souza jdso...@shyle.net wrote: ** Any Administrator user has the right to modify any form.. The only possible way to do what you want to do (with some limitations), is to have only one single Administrator user whose access obviously is password protected, and a bunch of sub-Administrators each having an individual login and password.. Sub-Administrators can be assigned to specific forms with those Sub-Administrator rights leaving forms that need not be touched only privileged to the Administrator... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Renjini Johney Sent: Tuesday, February 16, 2010 6:08 PM To: arslist@ARSLIST.ORG Subject: How to prevent others from modifying workflow/forms? ** Dear All, I would like to know if there is a way that we can do some settings on forms and workflow objects (Active links , filters, escalations) to prevents any one else from doing any modification?? I am not sure if at all this can be done Please share your thoughts Regards Renjini ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Importing Definition Forms
That's what we think we may have to do. Given the absolute bizarre nature of this problem, we are afraid that the application services won't come back up. But given that you've had the same exact problem, calms my fears. We've created a ticket into BMC to see what they say as well. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Wednesday, February 17, 2010 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Importing Definition Forms ** Hi Lisa - I have indeed seen this error. It has occurred several times on our development servers (ARS 6.3 patch 24), but I've never been able to determine the root cause of the problem. My only solution is to restart the Remedy application. This seems to clear the error and you are then able to import definition files without error. Given that this is a production system, this may be unpalatable, but this is the only solution I have found! Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.commailto:gavin.cole...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: 17 February 2010 13:51 To: arslist@ARSLIST.ORG Subject: Importing Definition Forms ** We are having a really bizarre issue with importing any form, active link, filter or escalation from our Development Server to our Production Server. Both are at the same version (ARS 7.1 P7). Both DB's are at the same version Oracle 10g. And both servers are Windows 2003 boxes. We try to take great care in keeping both boxes exactly the same. I tried a simple form with a menu, a filter, and an active link. They wouldn't load. It generated the following errors. The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) I tried the menu alone. It errored. When I tried to just import the form I would get: The following item was not imported: Junk (ARERR 55) The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) Has anyone ever seen this issue before? When I export from Dev and import back into Dev, it's fine. As of yesterday morning, when I exported from Prod and imported back into Prod, everything is fine. It's when I try to export from Dev into Prod. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Importing Definition Forms
It's odd that the error is talking about the file not containing a valid definition. Could there be something going on with a character set or regional settings issue? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Wednesday, February 17, 2010 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Importing Definition Forms ** That's what we think we may have to do. Given the absolute bizarre nature of this problem, we are afraid that the application services won't come back up. But given that you've had the same exact problem, calms my fears. We've created a ticket into BMC to see what they say as well. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Wednesday, February 17, 2010 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Importing Definition Forms ** Hi Lisa - I have indeed seen this error. It has occurred several times on our development servers (ARS 6.3 patch 24), but I've never been able to determine the root cause of the problem. My only solution is to restart the Remedy application. This seems to clear the error and you are then able to import definition files without error. Given that this is a production system, this may be unpalatable, but this is the only solution I have found! Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.commailto:gavin.cole...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: 17 February 2010 13:51 To: arslist@ARSLIST.ORG Subject: Importing Definition Forms ** We are having a really bizarre issue with importing any form, active link, filter or escalation from our Development Server to our Production Server. Both are at the same version (ARS 7.1 P7). Both DB's are at the same version Oracle 10g. And both servers are Windows 2003 boxes. We try to take great care in keeping both boxes exactly the same. I tried a simple form with a menu, a filter, and an active link. They wouldn't load. It generated the following errors. The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) I tried the menu alone. It errored. When I tried to just import the form I would get: The following item was not imported: Junk (ARERR 55) The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) Has anyone ever seen this issue before? When I export from Dev and import back into Dev, it's fine. As of yesterday morning, when I exported from Prod and imported back into Prod, everything is fine. It's when I try to export from Dev into Prod. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Consuming Complex External Web Service Help
Since the external service uses Arrays then you cannot use the standard Filter consumption of web services. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D Sent: Tuesday, February 16, 2010 3:21 PM To: arslist@ARSLIST.ORG Subject: Consuming Complex External Web Service Help Can this be done via filter mapping or does this require some middle-ware? I'm trying to consume a complex web service from an external source and have hit a snag with the filter mapping. The construct/hierarchy of the web service is: Location (top of hierarchy) //i.e. some address -name (primaryAttribute) Devices (0 or more child(ren) to Location) //i.e. a host at the address -name (primaryAttribute) -features (0 or more child(ren) contains array of Devices) //i.e. a host can have one or more components The results would look something like: Location -site123xxx Devices -device123 -feature array ref Devices -device123_component123 -feature array ref ... So the parent-child link gets blurred as device123_component123 is a child to device123- feature array ref not device123. And that can't be mapped in the filter mapping. Is there anyway to handle this natively? Have I missed something? Thanks, Eric ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Importing Definition Forms
We will have to look into this. Nothing has changed (as far as I can tell) in the past couple of days. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, February 17, 2010 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Importing Definition Forms ** It's odd that the error is talking about the file not containing a valid definition. Could there be something going on with a character set or regional settings issue? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Wednesday, February 17, 2010 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Importing Definition Forms ** That's what we think we may have to do. Given the absolute bizarre nature of this problem, we are afraid that the application services won't come back up. But given that you've had the same exact problem, calms my fears. We've created a ticket into BMC to see what they say as well. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Wednesday, February 17, 2010 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Importing Definition Forms ** Hi Lisa - I have indeed seen this error. It has occurred several times on our development servers (ARS 6.3 patch 24), but I've never been able to determine the root cause of the problem. My only solution is to restart the Remedy application. This seems to clear the error and you are then able to import definition files without error. Given that this is a production system, this may be unpalatable, but this is the only solution I have found! Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.commailto:gavin.cole...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: 17 February 2010 13:51 To: arslist@ARSLIST.ORG Subject: Importing Definition Forms ** We are having a really bizarre issue with importing any form, active link, filter or escalation from our Development Server to our Production Server. Both are at the same version (ARS 7.1 P7). Both DB's are at the same version Oracle 10g. And both servers are Windows 2003 boxes. We try to take great care in keeping both boxes exactly the same. I tried a simple form with a menu, a filter, and an active link. They wouldn't load. It generated the following errors. The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) I tried the menu alone. It errored. When I tried to just import the form I would get: The following item was not imported: Junk (ARERR 55) The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) Has anyone ever seen this issue before? When I export from Dev and import back into Dev, it's fine. As of yesterday morning, when I exported from Prod and imported back into Prod, everything is fine. It's when I try to export from Dev into Prod. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to sync Active Directory users with BMC Remedy Users
As far as I know there is no hook you can add to Active Directory to let it tell an outside system that there has been a change. The normal method is to run some sort of escalation against a Vendor Form that connects to AD and looks for new records. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Wednesday, February 17, 2010 5:47 AM To: arslist@ARSLIST.ORG Subject: How to sync Active Directory users with BMC Remedy Users ** Hi Gays, Version 7.1.00 Patch 007 How to synchronize Active Directory users with BMC Remedy Users. When any user is created in Active Directory how automatically user is created in Remedy and when user is deleted in Active Directory how automatically user is deleted in Remedy. Thanks Regards Amanullah Software Consultant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Consuming Complex External Web Service Help
Thanks for the confirmation, Fred. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, February 17, 2010 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Consuming Complex External Web Service Help Since the external service uses Arrays then you cannot use the standard Filter consumption of web services. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D Sent: Tuesday, February 16, 2010 3:21 PM To: arslist@ARSLIST.ORG Subject: Consuming Complex External Web Service Help Can this be done via filter mapping or does this require some middle-ware? I'm trying to consume a complex web service from an external source and have hit a snag with the filter mapping. The construct/hierarchy of the web service is: Location (top of hierarchy) //i.e. some address -name (primaryAttribute) Devices (0 or more child(ren) to Location) //i.e. a host at the address -name (primaryAttribute) -features (0 or more child(ren) contains array of Devices) //i.e. a host can have one or more components The results would look something like: Location -site123xxx Devices -device123 -feature array ref Devices -device123_component123 -feature array ref ... So the parent-child link gets blurred as device123_component123 is a child to device123- feature array ref not device123. And that can't be mapped in the filter mapping. Is there anyway to handle this natively? Have I missed something? Thanks, Eric ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to prevent others from modifying workflow/forms?
Thank you all for the solutions and suggestions Regards Renjini On Wed, Feb 17, 2010 at 7:01 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I haven't used the Source Control feature in a long time, but couldn't that be used as well to help prevent changes? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, February 17, 2010 12:17 AM To: arslist@ARSLIST.ORG Subject: Re: How to prevent others from modifying workflow/forms? It's still there - just not used anymore by BMC as a selling model. And yes, it'd be an extreme solution to this issue. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Tuesday, February 16, 2010 6:39 PM To: arslist@ARSLIST.ORG Subject: Re: How to prevent others from modifying workflow/forms? Well... You can also lock the workflow too. However that should only be done under extreme conditions. (Like trying to sell ARS applications.) Or was that removed in 7.5 ? [ I have not looked for it in that version.] -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Feb 16, 2010 at 6:28 PM, Joe D'Souza jdso...@shyle.net wrote: ** Any Administrator user has the right to modify any form.. The only possible way to do what you want to do (with some limitations), is to have only one single Administrator user whose access obviously is password protected, and a bunch of sub-Administrators each having an individual login and password.. Sub-Administrators can be assigned to specific forms with those Sub-Administrator rights leaving forms that need not be touched only privileged to the Administrator... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Renjini Johney Sent: Tuesday, February 16, 2010 6:08 PM To: arslist@ARSLIST.ORG Subject: How to prevent others from modifying workflow/forms? ** Dear All, I would like to know if there is a way that we can do some settings on forms and workflow objects (Active links , filters, escalations) to prevents any one else from doing any modification?? I am not sure if at all this can be done Please share your thoughts Regards Renjini ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to prevent others from modifying workflow/forms?
You can always Disabled Administrator Operations Disable-Admin-Ops: T Restart ARS and then the server is Locked - then set to F and restart and you can modify. Of course this is a ON / OFF switch - this works great for Production HTH On Wed, Feb 17, 2010 at 7:37 AM, Renjini Johney renjini...@gmail.comwrote: ** Thank you all for the solutions and suggestions Regards Renjini On Wed, Feb 17, 2010 at 7:01 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I haven't used the Source Control feature in a long time, but couldn't that be used as well to help prevent changes? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, February 17, 2010 12:17 AM To: arslist@ARSLIST.ORG Subject: Re: How to prevent others from modifying workflow/forms? It's still there - just not used anymore by BMC as a selling model. And yes, it'd be an extreme solution to this issue. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Tuesday, February 16, 2010 6:39 PM To: arslist@ARSLIST.ORG Subject: Re: How to prevent others from modifying workflow/forms? Well... You can also lock the workflow too. However that should only be done under extreme conditions. (Like trying to sell ARS applications.) Or was that removed in 7.5 ? [ I have not looked for it in that version.] -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Feb 16, 2010 at 6:28 PM, Joe D'Souza jdso...@shyle.net wrote: ** Any Administrator user has the right to modify any form.. The only possible way to do what you want to do (with some limitations), is to have only one single Administrator user whose access obviously is password protected, and a bunch of sub-Administrators each having an individual login and password.. Sub-Administrators can be assigned to specific forms with those Sub-Administrator rights leaving forms that need not be touched only privileged to the Administrator... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Renjini Johney Sent: Tuesday, February 16, 2010 6:08 PM To: arslist@ARSLIST.ORG Subject: How to prevent others from modifying workflow/forms? ** Dear All, I would like to know if there is a way that we can do some settings on forms and workflow objects (Active links , filters, escalations) to prevents any one else from doing any modification?? I am not sure if at all this can be done Please share your thoughts Regards Renjini ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Regards, Renjini johney _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to sync Active Directory users with BMC Remedy Users
That is exactally how you can add - however the Delete is impossible to detect from AD - fortunately the company I wrote the interface for had a POLICY that users are not DELETED from AD - they are simply moved to a OU and then disabled - so scanning for people in that OU provided the delete (read-set inactive in ITSM) that person. HTH On Wed, Feb 17, 2010 at 7:19 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: As far as I know there is no hook you can add to Active Directory to let it tell an outside system that there has been a change. The normal method is to run some sort of escalation against a Vendor Form that connects to AD and looks for new records. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Wednesday, February 17, 2010 5:47 AM To: arslist@ARSLIST.ORG Subject: How to sync Active Directory users with BMC Remedy Users ** Hi Gays, Version 7.1.00 Patch 007 How to synchronize Active Directory users with BMC Remedy Users. When any user is created in Active Directory how automatically user is created in Remedy and when user is deleted in Active Directory how automatically user is deleted in Remedy. Thanks Regards Amanullah Software Consultant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to sync Active Directory users with BMC Remedy Users
You can look at the User-Account-Control Attribute in AD and then change the ITSM People Profile Status to Obsolete or Delete. Thanks Mahesh On Wed, Feb 17, 2010 at 9:58 AM, Robert Molenda robert.mole...@gmail.comwrote: ** That is exactally how you can add - however the Delete is impossible to detect from AD - fortunately the company I wrote the interface for had a POLICY that users are not DELETED from AD - they are simply moved to a OU and then disabled - so scanning for people in that OU provided the delete (read-set inactive in ITSM) that person. HTH On Wed, Feb 17, 2010 at 7:19 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: As far as I know there is no hook you can add to Active Directory to let it tell an outside system that there has been a change. The normal method is to run some sort of escalation against a Vendor Form that connects to AD and looks for new records. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Wednesday, February 17, 2010 5:47 AM To: arslist@ARSLIST.ORG Subject: How to sync Active Directory users with BMC Remedy Users ** Hi Gays, Version 7.1.00 Patch 007 How to synchronize Active Directory users with BMC Remedy Users. When any user is created in Active Directory how automatically user is created in Remedy and when user is deleted in Active Directory how automatically user is deleted in Remedy. Thanks Regards Amanullah Software Consultant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- If it were not for the gutter, my mind would be homeless! _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How to prevent others from modifying workflow/forms?
Only if you have purchased a separate source control solution, and that may be more trouble than its worth. :-(. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, February 17, 2010 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: How to prevent others from modifying workflow/forms? I haven't used the Source Control feature in a long time, but couldn't that be used as well to help prevent changes? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, February 17, 2010 12:17 AM To: arslist@ARSLIST.ORG Subject: Re: How to prevent others from modifying workflow/forms? It's still there - just not used anymore by BMC as a selling model. And yes, it'd be an extreme solution to this issue. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Tuesday, February 16, 2010 6:39 PM To: arslist@ARSLIST.ORG Subject: Re: How to prevent others from modifying workflow/forms? Well... You can also lock the workflow too. However that should only be done under extreme conditions. (Like trying to sell ARS applications.) Or was that removed in 7.5 ? [ I have not looked for it in that version.] -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Feb 16, 2010 at 6:28 PM, Joe D'Souza jdso...@shyle.net wrote: ** Any Administrator user has the right to modify any form.. The only possible way to do what you want to do (with some limitations), is to have only one single Administrator user whose access obviously is password protected, and a bunch of sub-Administrators each having an individual login and password.. Sub-Administrators can be assigned to specific forms with those Sub-Administrator rights leaving forms that need not be touched only privileged to the Administrator... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Renjini Johney Sent: Tuesday, February 16, 2010 6:08 PM To: arslist@ARSLIST.ORG Subject: How to prevent others from modifying workflow/forms? ** Dear All, I would like to know if there is a way that we can do some settings on forms and workflow objects (Active links , filters, escalations) to prevents any one else from doing any modification?? I am not sure if at all this can be done Please share your thoughts Regards Renjini ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SRM 2.2 Patch 002 - Question Mapping Conversion
Hello list! The other day I upgraded my SRM 2.2 app form Patch 001 to patch 003. Of coure it loaded the patch 002 components as well, which includes a couple of SQL scripts that re-map the question mapping forms. Well, these scripts failed to execute and none of my question mapping would function after the patch install. So I went ahead and wrote a sql query to perform the updates and wound up having to do field type conversions to get the script to function properly. I'm curious if anyone else ran into this issue while patching SRM 2.2. I'm wondering if it is a defect with the product or a dysfunction that is solely applicable to my environment. I had opened a ticket with BMC and their response was to restore my database and install the patch again. I'm running ARS 7.5 Patch 002 on Windows 2003 64-bit with SQL 2005 backend. The two tables that didn't convert were SRM_MasterDataMappingLIst and SRM_SourceToTargetDataAssociat. The issue being that the columns being modified are TEXT and that data type is not valid within the context of T-SQL's REPLACE command. Thanks all! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles
Thanks; that's two votes for the 7.5.00.004 User Tool is dead on arrival. If I want to be able to keep working, I'll have to remove them all and reinstall 003a. And here I thought that my wife's 2010 Prius was the only thing having software quality problems this year... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Robert Fults [mailto:rfu...@fiu.edu] Sent: Wednesday, February 17, 2010 7:40 AM To: strauss Cc: arslist@arslist.org Subject: RE: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles I actually reported a similar issue to BMC last week with the User Tool. Patch 004 would hang whenever I tried to load a form containing a flashboard. Issue just seems to be with the User Tool though. Dev studio has been working fine at the new patch level. I only tested this against Windows 7 Pro x64, Vista Business x86, and XP Pro SP3 x86, since that is what I had handy at the moment. Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edumailto:rfu...@fiu.edu http://uts.fiu.edu From: strauss [mailto:stra...@unt.edu] Sent: Tuesday, February 16, 2010 8:14 PM Subject: User Tool 7.5.00.004 hanging on ITSM 7.6 application consoles ** We started seeing very intermittent problems with the User Tool not responding while testing 7.5.00.003a, mainly with the Incident Console and form. This may have coincided with the recent update of Adobe Flash Player, as well. It became a problem across the board after we installed 7.5.00.004. Today I put 7.5.00.003a on a Vista vm with the older (Oct 2009) Flash Player, and it loaded ALL consoles, no problem. As SOON as I updated it to patch 004, it would hang immediately on Incident, Problem, Asset, CMDB, sometimes Change. It still opens the Admin Consoles, SLM, AIE, Approval, RKM (anything NOT part of ITSM) without hanging - these have never been prone to hanging in any version. Updating the server to 7.5.00.004 from 003 did not help. It even hangs on the User Tool that is locally installed on the AR Server... which doesn't even have Flash installed. Anyone else seeing similar issues? We have seen the problem with clients on: XP Pro Sp3 Vista Ultimate Sp2 Windows 7 Ultimate Windows Server 2003 Ent x64 Sp2 Windows Server 2008 R2 Ent x64 Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
how to change login name
Hello All We are using AR 7.5 with ITSM 7.6. Everything is running on Windows 2008 Server and database is Microsoft SQL. We would like to change the person's login ID because I have firstname initial dot last name. My manager would like to make it firstname initial last name without dot. when i went to people form, it is display only field and can't modify anything. Please share your thoughts and reply ASAP. Thanks in advance Harjot Pabla ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: how to change login name
You can try the Data Management Tool. As long as the new name is not already used, that should work for you. Thanks, Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of HARJOT PABLA Sent: Wednesday, February 17, 2010 11:22 AM To: arslist@ARSLIST.ORG Subject: how to change login name ** Hello All We are using AR 7.5 with ITSM 7.6. Everything is running on Windows 2008 Server and database is Microsoft SQL. We would like to change the person's login ID because I have firstname initial dot last name. My manager would like to make it firstname initial last name without dot. when i went to people form, it is display only field and can't modify anything. Please share your thoughts and reply ASAP. Thanks in advance Harjot Pabla _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SQL help needed
Thanks Conny, This works great as a query regards On Wed, Feb 17, 2010 at 1:46 AM, Conny Martin conny.mar...@t-systems.comwrote: ** if you turn on sql-logging and search for users belong to administrator group you will see a statement like this. SELECT * FROM ( SELECT T31.C1,C101,C536870913,C8,C536870912,C54000,C54002 FROM T31 WHERE ((T31.C104 LIKE '1;%') OR (T31.C104 LIKE '% 1;%') OR (T31.C104 LIKE '%;1;%')) ORDER BY 1 ASC ) This makes sense because in earlier versions of arsystem the groupids were separeted by ;space and now it's only separated by ; Kind Regards Conny -- *Von:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *Im Auftrag von *Joe D'Souza *Gesendet:* Dienstag, 16. Februar 2010 23:27 *An:* arslist@ARSLIST.ORG *Betreff:* Re: SQL help needed ** The second statement should be select count(*) from t9 where c104 like '1; %' or c104 like '% 1; %'; However I would rather use the view name of the user form which is user_x instead of t9 because if you are writing code that needs to be migrated across servers, writing SQL statements on the T tables may not be the best idea unless in your environment you are absolutely sure that you have the whole table structures migrated across systems maintaining the identical T numbers for those tables across environments.. So I would rather prefer the statement select count(*) from user_x where group_list like '1; %' or group_list like '% 1; %'; This statement will be good for all environments irrespective of how careful you are to ensure ideal case database migrations between different environments... As far as parsing the group ID's to real group names, if you absolutely have to do it using direct SQL queries why not try writing a stored procedure to do it? It may be a lot easier.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *remedy.help *Sent:* Tuesday, February 16, 2010 5:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: SQL help needed ** What i need -- I need to pull out the group names from group list field(c104). Since it contains the group id and not the group names i need to convert it back to group names; Also can we do a select statement for group list field where we say select count(*) from t9 where c104 like '1'; I am on oracle DB and the list i have checked for every other string habits; regards On Tue, Feb 16, 2010 at 4:00 PM, Joe D'Souza jdso...@shyle.net wrote: ** Have you tried retrieving the same using a simple select statement using a like clause? I do not see a distinct advantage of using a cursor to retrieve what you are trying to. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *remedy.help *Sent:* Tuesday, February 16, 2010 4:42 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: SQL help needed ** the error points to the Fetch statement Fetch C1 into froup_id,group_name It will be great if somebody has done sql manipulations on the C104 filed of the t9(User Form) On Tue, Feb 16, 2010 at 3:37 PM, Joe D'Souza jdso...@shyle.net wrote: ** What is the error that you are getting? Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *amit dw *Sent:* Tuesday, February 16, 2010 4:20 PM *To:* arslist@ARSLIST.ORG *Subject:* SQL help needed ** Hello All, Below is the problem and way I was trying to handle it C_list contains comma separated values of group Id’s. this list contains all the group id’s associated to a particular login name. C_list= (1,15005,85,83,84,805) This variable will be holding up dynamically value in numbers. For group id numbers in simple sql statement we can get the result corresponding name using the below query, Select c105,c106 from t10 where c106 in (1, 101,102,104). Same query when I tried transforming in a cursor it throws up a compilation error. The error points out to a fetch statement where we try and fetch the data from the cursor for one particular group id. Declare cursor c1 as select c105,c106 from t10 where c106 in(c_list); Begin Open c1; Loop Fetch C1 into g_num,g_name; dbms_output.put_line(g_name); EXIT WHEN C1%NOTFOUND; END LOOP; Close c1; End; Hope it explains the problem I am facing. Any suggestions/Comments or previously implemented code will be helpful for me. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers
Re: AREmail emails going to wrong users
Just to give the list an update. Support has uncovered another bug with the email engine where on occasion the body of the previous message is sent instead of the correct message body. After we patched the email engine to 7.1 patch 008, we were still seeing the issue. We didn't see the issue very often. We do have a process where the generated emails contain very different data. In that process we would see it about 4 out of 110 messages. We would see the issue when a large number of emails would hit the email engine at roughly the same time. If some other process was tying up the server, the load would be spread out over a little longer period of time and we wouldn't see the issue. The issue will be addressed in a future patch. The work around is to make a change in the emaildaemon.properties file. The suggested work around change the following parameter from com.bmc.arsys.emaildaemon.SendEmailSetSize=100 to com.bmc.arsys.emaildaemon.SendEmailSetSize=50 It is noted that this may delay emails a bit. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, January 26, 2010 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: AREmail emails going to wrong users Ravi, There is a known bug in the email engine. SW00332327 Email Engine incorrectly used the body text of the previous record when processing the current outgoing message. This bug only shows up when the system is sending a number of outbound emails. We would see the bug in about 6 of 120 outbound emails. It would not always be the same 6 but we were seeing roughly the same number each time. This has been corrected in the latest 7.1 patch 008 and in 7.5 Patch 003. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Tuesday, January 26, 2010 10:27 AM To: arslist@ARSLIST.ORG Subject: AREmail emails going to wrong users Remedy 7.1.1 Hi: not sure if anyone has seen this. I have a mailbox configured to use a standard solaris sendmail to send emails. Occasionally users are receiving the wrong emails. For example as per AR System Email Messages form, email1 was sent out to user1, email2 was sent out to user2, email3 was sent out to user3. User3 somehow received email2. Not sure if user2 received email1. This seems to happen only for emails that have the same Date Sent time in the AR System Email Messages form. Has anyone else seen this? It's hard to do any troubleshooting in the sendmail logs since it doesn't log anything other than the time and the destination email address. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: how to change login name
Hi, I have published a free utility that does this. It can go through all forms in your Remedy system and change any exact occurrence of your login names to new ones. Just supply a conversion list like this: m.mladonicky = mmladoniczky h.pabla = hpabla ... Beware that this process can take considerable time, as the program by default reads any fields less than 255 characters in all records and all forms. This can be configured, for example to start with important forms like User and People, and skip forms where this does not matter. Status-History and Diary-names will also be converted. The modified date/by will not be modified. Documentation and download at: https://www.rrr.se/cgi/tools/main#rrrLoginConv Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello All We are using AR 7.5 with ITSM 7.6. Everything is running on Windows 2008 Server and database is Microsoft SQL. We would like to change the person's login ID because I have firstname initial dot last name. My manager would like to make it firstname initial last name without dot. when i went to people form, it is display only field and can't modify anything. Please share your thoughts and reply ASAP. Thanks in advance Harjot Pabla ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Job: DC Metro - Clearable US Citizens - 6 Month Contract to Hire
Joshua, Has this expired already? arslist@ARSLIST.ORG wrote:** If anyone is on the market for a permanent position inFairfax , VA working for the FAA gives me a quick call tonight and I can go over logistics. I have 3 openings. Two of which is mid level Admins and one Senior level Developer Resource. Rates on Admin #8211; 80- 85K Rates on Developer #8211; 90- 110K Rates are dependent upon experience and education qualifications. This posting will expire in less than 12 hours. Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com | www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Consuming Complex External Web Service Help
Eric, I tried this before but with complex mappings, I was unable to consume it using a filter. So, here's what I did. Wrote a Java web-service client to consume web-service and then integrated that client with Remedy using JAVA API. Wrote a filter to invoke a Run Process that invokes that web-service client with parameters from Remedy. Once client is invoked, it runs, gets response and updates fields on Remedy using API. Hope this helps. If you happen to find something through Remedy filter, please share it. Thanks Chintan. --- On Tue, 2/16/10, Roys, Eric D eric.r...@verizonbusiness.com wrote: From: Roys, Eric D eric.r...@verizonbusiness.com Subject: Consuming Complex External Web Service Help To: arslist@ARSLIST.ORG Date: Tuesday, February 16, 2010, 1:20 PM Can this be done via filter mapping or does this require some middle-ware? I'm trying to consume a complex web service from an external source and have hit a snag with the filter mapping. The construct/hierarchy of the web service is: Location (top of hierarchy) //i.e. some address -name (primaryAttribute) Devices (0 or more child(ren) to Location) //i.e. a host at the address -name (primaryAttribute) -features (0 or more child(ren) contains array of Devices) //i.e. a host can have one or more components The results would look something like: Location -site123xxx Devices -device123 -feature array ref Devices -device123_component123 -feature array ref ... So the parent-child link gets blurred as device123_component123 is a child to device123- feature array ref not device123. And that can't be mapped in the filter mapping. Is there anyway to handle this natively? Have I missed something? Thanks, Eric ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Consuming Complex External Web Service Help
Thanks, Chintan. I'm not going to mess with the filter approach other than to interface with a ws client as you described. Perhaps will revisit if there's better support under version 8. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chintan Shah Sent: Wednesday, February 17, 2010 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Consuming Complex External Web Service Help ** Eric, I tried this before but with complex mappings, I was unable to consume it using a filter. So, here's what I did. Wrote a Java web-service client to consume web-service and then integrated that client with Remedy using JAVA API. Wrote a filter to invoke a Run Process that invokes that web-service client with parameters from Remedy. Once client is invoked, it runs, gets response and updates fields on Remedy using API. Hope this helps. If you happen to find something through Remedy filter, please share it. Thanks Chintan. --- On Tue, 2/16/10, Roys, Eric D eric.r...@verizonbusiness.com wrote: From: Roys, Eric D eric.r...@verizonbusiness.com Subject: Consuming Complex External Web Service Help To: arslist@ARSLIST.ORG Date: Tuesday, February 16, 2010, 1:20 PM Can this be done via filter mapping or does this require some middle-ware? I'm trying to consume a complex web service from an external source and have hit a snag with the filter mapping. The construct/hierarchy of the web service is: Location (top of hierarchy) //i.e. some address -name (primaryAttribute) Devices (0 or more child(ren) to Location) //i.e. a host at the address -name (primaryAttribute) -features (0 or more child(ren) contains array of Devices) //i.e. a host can have one or more components The results would look something like: Location -site123xxx Devices -device123 -feature array ref Devices -device123_component123 -feature array ref ... So the parent-child link gets blurred as device123_component123 is a child to device123- feature array ref not device123. And that can't be mapped in the filter mapping. Is there anyway to handle this natively? Have I missed something? Thanks, Eric ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Consuming Complex External Web Service Help
I've actually consumed complex web services (not where they had to push to sub-forms) in a filter using the ArfPerl plugin and using SOAP::Lite inside the Perl code in the filter. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D Sent: Wednesday, February 17, 2010 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Consuming Complex External Web Service Help ** Thanks, Chintan. I'm not going to mess with the filter approach other than to interface with a ws client as you described. Perhaps will revisit if there's better support under version 8. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chintan Shah Sent: Wednesday, February 17, 2010 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Consuming Complex External Web Service Help ** Eric, I tried this before but with complex mappings, I was unable to consume it using a filter. So, here's what I did. Wrote a Java web-service client to consume web-service and then integrated that client with Remedy using JAVA API. Wrote a filter to invoke a Run Process that invokes that web-service client with parameters from Remedy. Once client is invoked, it runs, gets response and updates fields on Remedy using API. Hope this helps. If you happen to find something through Remedy filter, please share it. Thanks Chintan. --- On Tue, 2/16/10, Roys, Eric D eric.r...@verizonbusiness.com wrote: From: Roys, Eric D eric.r...@verizonbusiness.com Subject: Consuming Complex External Web Service Help To: arslist@ARSLIST.ORG Date: Tuesday, February 16, 2010, 1:20 PM Can this be done via filter mapping or does this require some middle-ware? I'm trying to consume a complex web service from an external source and have hit a snag with the filter mapping. The construct/hierarchy of the web service is: Location (top of hierarchy) //i.e. some address -name (primaryAttribute) Devices (0 or more child(ren) to Location) //i.e. a host at the address -name (primaryAttribute) -features (0 or more child(ren) contains array of Devices) //i.e. a host can have one or more components The results would look something like: Location -site123xxx Devices -device123 -feature array ref Devices -device123_component123 -feature array ref ... So the parent-child link gets blurred as device123_component123 is a child to device123- feature array ref not device123. And that can't be mapped in the filter mapping. Is there anyway to handle this natively? Have I missed something? Thanks, Eric ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net/mc/compose?to=rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Consuming Complex External Web Service Help
They still have arfJava plugin available? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, February 17, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Consuming Complex External Web Service Help ** I've actually consumed complex web services (not where they had to push to sub-forms) in a filter using the ArfPerl plugin and using SOAP::Lite inside the Perl code in the filter. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D Sent: Wednesday, February 17, 2010 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Consuming Complex External Web Service Help ** Thanks, Chintan. I'm not going to mess with the filter approach other than to interface with a ws client as you described. Perhaps will revisit if there's better support under version 8. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chintan Shah Sent: Wednesday, February 17, 2010 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Consuming Complex External Web Service Help ** Eric, I tried this before but with complex mappings, I was unable to consume it using a filter. So, here's what I did. Wrote a Java web-service client to consume web-service and then integrated that client with Remedy using JAVA API. Wrote a filter to invoke a Run Process that invokes that web-service client with parameters from Remedy. Once client is invoked, it runs, gets response and updates fields on Remedy using API. Hope this helps. If you happen to find something through Remedy filter, please share it. Thanks Chintan. --- On Tue, 2/16/10, Roys, Eric D eric.r...@verizonbusiness.com wrote: From: Roys, Eric D eric.r...@verizonbusiness.com Subject: Consuming Complex External Web Service Help To: arslist@ARSLIST.ORG Date: Tuesday, February 16, 2010, 1:20 PM Can this be done via filter mapping or does this require some middle-ware? I'm trying to consume a complex web service from an external source and have hit a snag with the filter mapping. The construct/hierarchy of the web service is: Location (top of hierarchy) //i.e. some address -name (primaryAttribute) Devices (0 or more child(ren) to Location) //i.e. a host at the address -name (primaryAttribute) -features (0 or more child(ren) contains array of Devices) //i.e. a host can have one or more components The results would look something like: Location -site123xxx Devices -device123 -feature array ref Devices -device123_component123 -feature array ref ... So the parent-child link gets blurred as device123_component123 is a child to device123- feature array ref not device123. And that can't be mapped in the filter mapping. Is there anyway to handle this natively? Have I missed something? Thanks, Eric ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AREmail emails going to wrong users
Thanks for the info. As a note, to compensate for the potential negative impact of reducing the set size, the polling interval can be decreased. I've seen polling intervals as low as 30 seconds for outgoing mailboxes, and it works very well in the email engine 7.1. I assume a polling interval of 30 seconds is fine too for the email engine 7.5 Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Shellman, David [dave.shell...@tycoelectronics.com] Sent: Wednesday, February 17, 2010 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: AREmail emails going to wrong users Just to give the list an update. Support has uncovered another bug with the email engine where on occasion the body of the previous message is sent instead of the correct message body. After we patched the email engine to 7.1 patch 008, we were still seeing the issue. We didn't see the issue very often. We do have a process where the generated emails contain very different data. In that process we would see it about 4 out of 110 messages. We would see the issue when a large number of emails would hit the email engine at roughly the same time. If some other process was tying up the server, the load would be spread out over a little longer period of time and we wouldn't see the issue. The issue will be addressed in a future patch. The work around is to make a change in the emaildaemon.properties file. The suggested work around change the following parameter from com.bmc.arsys.emaildaemon.SendEmailSetSize=100 to com.bmc.arsys.emaildaemon.SendEmailSetSize=50 It is noted that this may delay emails a bit. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, January 26, 2010 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: AREmail emails going to wrong users Ravi, There is a known bug in the email engine. SW00332327 Email Engine incorrectly used the body text of the previous record when processing the current outgoing message. This bug only shows up when the system is sending a number of outbound emails. We would see the bug in about 6 of 120 outbound emails. It would not always be the same 6 but we were seeing roughly the same number each time. This has been corrected in the latest 7.1 patch 008 and in 7.5 Patch 003. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Tuesday, January 26, 2010 10:27 AM To: arslist@ARSLIST.ORG Subject: AREmail emails going to wrong users Remedy 7.1.1 Hi: not sure if anyone has seen this. I have a mailbox configured to use a standard solaris sendmail to send emails. Occasionally users are receiving the wrong emails. For example as per AR System Email Messages form, email1 was sent out to user1, email2 was sent out to user2, email3 was sent out to user3. User3 somehow received email2. Not sure if user2 received email1. This seems to happen only for emails that have the same Date Sent time in the AR System Email Messages form. Has anyone else seen this? It's hard to do any troubleshooting in the sendmail logs since it doesn't log anything other than the time and the destination email address. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Creating CMDB Relationships on Import
Hello All, I have been requested to create workflow so that on import I can accomplish two things with CI's: 1) Create relationships to existing CI's on import. 2) Create relationships while importing New CI's. 3) Rename CI Classes and change the Manage CI's menu. ( I think the answer to this is Create new CI Class, then import data from Old CI Class. I took a cursory look at how to go about this and it seems that this is going to be an extremely tricky/complicated process. Generating GUID at the right time, in the right place and propagating to other CI forms,etc. Has anyone done this? Done anything like this? Is there a BMC utility I am unaware of? It seems this would be something that everyone would want to do. Or - is manual relationship creation the best answer? PS - I have obviously not been to any CMDB Training for 7X. Thanks in Advance, Jase Brandon Quality Technology Services 7.1 ARS Windows 2003 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Atrium Core Console error message
Hi all, I'm still learning the ropes on ITSM 7.6. I have a windows system with the 7.5 ARS and midtier platforms running with no errors that I can see. I had to chase down lib paths to get certain libraries to load to get this far and suspect I am not done doing that yet. When I open the Atrium Core Console it opens ok until I try to click through to something like the class manager. I get UnsatisfiedLinkError statements (like the one below) on most things. Can anyone point me to the correct lib(s) I have to have in my path statement for the apps on that console? [RPC Fault faultString=java.lang.UnsatisfiedLinkError: com.bmc.arsys.api.Proxy.ARInitialization()J faultCode=Server.Processing faultDetail=null] -al Alfred Differ Sr. Remedy Developer NDTI / NSWC PHD, CODE 210 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Creating CMDB Relationships on Import
With AIE you can do the first two easily. On Wed, Feb 17, 2010 at 2:28 PM, Jase Brandon jasebran...@gmail.com wrote: ** Hello All, I have been requested to create workflow so that on import I can accomplish two things with CI's: 1) Create relationships to existing CI's on import. 2) Create relationships while importing New CI's. 3) Rename CI Classes and change the Manage CI's menu. ( I think the answer to this is Create new CI Class, then import data from Old CI Class. I took a cursory look at how to go about this and it seems that this is going to be an extremely tricky/complicated process. Generating GUID at the right time, in the right place and propagating to other CI forms,etc. Has anyone done this? Done anything like this? Is there a BMC utility I am unaware of? It seems this would be something that everyone would want to do. Or - is manual relationship creation the best answer? PS - I have obviously not been to any CMDB Training for 7X. Thanks in Advance, Jase Brandon Quality Technology Services 7.1 ARS Windows 2003 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Invitation to connect on LinkedIn
LinkedIn Hlayiseka Mkhombo requested to add you as a connection on LinkedIn: -- Greg, I'd like to add you to my professional network on LinkedIn. - Hlayiseka Accept invitation from Hlayiseka Mkhombo http://www.linkedin.com/e/zJO9QdYcars2em7zB4wNvTjcAshzhQ3/blk/I1820402711_2/1BpC5vrmRLoRZcjkkZt5YCpnlOt3RApnhMpmdzgmhxrSNBszYOnP4NdP8Md30Oe359bPhEgTxOtBlnbP0TdPkNej4Uc34LrCBxbOYWrSlI/EML_comm_afe/ View invitation from Hlayiseka Mkhombo http://www.linkedin.com/e/zJO9QdYcars2em7zB4wNvTjcAshzhQ3/blk/I1820402711_2/39vcj4Tcz0Qc38UckALqnpPbOYWrSlI/svi/ -- DID YOU KNOW LinkedIn can help you find the right service providers using recommendations from your trusted network? Using LinkedIn Services, you can take the risky guesswork out of selecting service providers by reading the recommendations of credible, trustworthy members of your network. http://www.linkedin.com/e/svp/inv-25/ -- (c) 2010, LinkedIn Corporation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Importing Definition Forms
Lisa, Since it may be a while before you have the luxury of restarting production why not try this.. Have you tried exporting it in a different format? Instead of a regular def file, take an XML export. See if you get the same error.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Coleman, Gavin Sent: Wednesday, February 17, 2010 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Importing Definition Forms ** Hi Lisa - I have indeed seen this error. It has occurred several times on our development servers (ARS 6.3 patch 24), but I've never been able to determine the root cause of the problem. My only solution is to restart the Remedy application. This seems to clear the error and you are then able to import definition files without error. Given that this is a production system, this may be unpalatable, but this is the only solution I have found! Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: 17 February 2010 13:51 To: arslist@ARSLIST.ORG Subject: Importing Definition Forms ** We are having a really bizarre issue with importing any form, active link, filter or escalation from our Development Server to our Production Server. Both are at the same version (ARS 7.1 P7). Both DB's are at the same version Oracle 10g. And both servers are Windows 2003 boxes. We try to take great care in keeping both boxes exactly the same. I tried a simple form with a menu, a filter, and an active link. They wouldn't load. It generated the following errors. The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) I tried the menu alone. It errored. When I tried to just import the form I would get: The following item was not imported: Junk (ARERR 55) The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) Has anyone ever seen this issue before? When I export from Dev and import back into Dev, it's fine. As of yesterday morning, when I exported from Prod and imported back into Prod, everything is fine. It's when I try to export from Dev into Prod. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ORA-01406: fetched column value was truncated
Dear List, We have a form that we have been using for years, but when I try to do a unqualified search I get : ORA-01406: fetched column value was truncated. The sql log shows the same message, but no indication of what is causing it. The sql log selection statement is: SELECT * FROM ( SELECT T570.C1,C2,C561000257,C561000214,C8 FROM T570 ORDER BY 1 ASC ) WHERE ROWNUM = 2147483648. I can paste this statement into SQL Developer, and it runs with no problem. I can open individual entries with no problem, but somewhere there must be a problem entry. How can I track it down? (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem Investigation Cancelled Status Reasons
Not sure if anyone ever answered this question for you, but my OOTB 7.6 has only one Status Reason for Cancelled and that is Duplicate Investigation. If these follow the same path as Incident Management then the process to change these is very convoluted and overly complicated. Shane Buchholz Systems Analyst - Remedy From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Tuesday, February 16, 2010 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Problem Investigation Cancelled Status Reasons ** Almost. (This applies to 7.0.3, haven't seen 7.6 yet) There's a hidden enumerated field Invesitgation Status Reason (I just noticed the spelling - nice) that gets set with whatever the user chooses from the z1D_Status_Reason field (which is the one that they see and is display only). Workflow keeps them in sync. The display only field uses a search menu, so that is just configuration. But the hidden field is an enumerated field with fixed values for any possible status reason (not just cancelled). [cid:image001.gif@01CAAFD5.580FB640] I can add values to that field, but it also shows up on a couple of other forms, and I'd have track down any related workflow. Plus I don't want to use an ID that will be overwritten in future versions. All in all, its not a super-duper hard customization, but I'd rather avoid customizing at all. Being able to point to options in the next version would help me make my case. Thanks, Thad Esser Remedy Developer From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Date: 02/16/2010 04:05 PM Subject: Re: Problem Investigation Cancelled Status Reasons Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Well, since those are stored as form data, technically, they wouldn't be customizations, just configuration changes, right? Rick On Tue, Feb 16, 2010 at 4:02 PM, Thad K Esser tkes...@regence.commailto:tkes...@regence.com wrote: ** Hello, Can anyone tell me what status reasons are available for a Cancelled problem investigation in ITSM 7.6? I didn't see a list in the docs anywhere and I don't have 7.6 installed anywhere. We are on ITSM 7.0.3 patch 9, and the only status reason for cancelled is Duplicate Investigation. One of my customers is asking for more status reasons for Cancelled and I'm hoping to put off that customization until we can get to 7.6. Thanks, Thad Esser Remedy Developer *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: image001.gif
Server Group Upgrade
All, We currently are running AR System 6.3 and are planning on upgrading to 7.5 next month. We have been through the upgrade process with BMC on our development system, however, our development box doesn't have a server group setup. I've gotten little documentation from BMC regarding upgrading a server group environment. There's also a caveat, in the upgrade procedure we need to perform an upgrade to 7.1 first, then from 7.1 to 7.5 because the 7.5 installer does not upgrade our 6.3 system correctly. We have ran through the upgrade of 6.3 to 7.5 several times and by stepping the upgrade to 7.1 first, it has been successful every time. The docs for 7.5 are a little confusing to me when it comes to the server group upgrade portion and I have put together some steps that I wonder if the List could look at and confirm that they look good. I've ran the list past BMC, however, I'm not confident in their approval because of their lack of documentation (just doesn't give me the warm and fuzzy I'm looking for). The procedure that I have come up with is as follows: 1: Stop AR System on our 1st and 2nd application servers. 2: Run the 7.1 Upgrade against 1st application server and select the UPGRADE option. 3: Run the 7.1 Upgrade against 2nd application server and select the SHARE option. 4: Break the server group by un-checking Server Group on our application servers. 5: Upgrade the approval server on our 1st application server to 7.1. 6: Upgrade the email engine on our 1nd application server to 7.1. 7: Upgrade the assignment engine on 1st application server to 7.1. 8: Upgrade the approval server on our 2nd application server to 7.1. 9: Upgrade the email engine on our 2nd application server to 7.1. 10: Upgrade the assignment engine on 2nd application server to 7.1. 11: Relink the server group between our application servers (sanity check). Ensure Remedy is running correctly or can at least start up. 12: Stop AR System on both servers. 13: Run the 7.5 Upgrade against our 1st application server and select the UPGRADE option. 14: Run the 7.5 Upgrade against our 2nd application server and select the Server Group option. 15: Break the server group by un-checking Server Group on both application servers. 16: Upgrade the approval server on our 1st application server to 7.5. 17: Upgrade the email engine on our 1nd application server to 7.5. 18: Upgrade the assignment engine on 1st application server to 7.5. 19: Upgrade the approval server on our 2nd application server to 7.5. 20: Upgrade the email engine on our 2nd application server to 7.5. 21: Upgrade the assignment engine on 2nd application server to 7.5. 22: Relink the server group. 23: Run Smoke tests on workflow, testing, etc... I'm a little confused when it comes to the supporting applications such as the email engine and approval server as the docs are a little confusing on when to upgrade them. If anyone could provide some input on this process it will be a great help to my coworkers and I. Thanks for your time, -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Bob Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server Group Upgrade
Robert, I've never done what you are trying, so take this with a grain of salt. I wouldn't personally think you need to upgrade the email engine to 7.1 at allI've never worked with Approval...but I think Email and Approval should be uninstalled at the 6.3 level, then re-installed at the 7.5 level...of course preserving any config changes you have made to out of the box. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Wednesday, February 17, 2010 2:33 PM To: arslist@ARSLIST.ORG Subject: Server Group Upgrade ** All, We currently are running AR System 6.3 and are planning on upgrading to 7.5 next month. We have been through the upgrade process with BMC on our development system, however, our development box doesn't have a server group setup. I've gotten little documentation from BMC regarding upgrading a server group environment. There's also a caveat, in the upgrade procedure we need to perform an upgrade to 7.1 first, then from 7.1 to 7.5 because the 7.5 installer does not upgrade our 6.3 system correctly. We have ran through the upgrade of 6.3 to 7.5 several times and by stepping the upgrade to 7.1 first, it has been successful every time. The docs for 7.5 are a little confusing to me when it comes to the server group upgrade portion and I have put together some steps that I wonder if the List could look at and confirm that they look good. I've ran the list past BMC, however, I'm not confident in their approval because of their lack of documentation (just doesn't give me the warm and fuzzy I'm looking for). The procedure that I have come up with is as follows: 1: Stop AR System on our 1st and 2nd application servers. 2: Run the 7.1 Upgrade against 1st application server and select the UPGRADE option. 3: Run the 7.1 Upgrade against 2nd application server and select the SHARE option. 4: Break the server group by un-checking Server Group on our application servers. 5: Upgrade the approval server on our 1st application server to 7.1. 6: Upgrade the email engine on our 1nd application server to 7.1. 7: Upgrade the assignment engine on 1st application server to 7.1. 8: Upgrade the approval server on our 2nd application server to 7.1. 9: Upgrade the email engine on our 2nd application server to 7.1. 10: Upgrade the assignment engine on 2nd application server to 7.1. 11: Relink the server group between our application servers (sanity check). Ensure Remedy is running correctly or can at least start up. 12: Stop AR System on both servers. 13: Run the 7.5 Upgrade against our 1st application server and select the UPGRADE option. 14: Run the 7.5 Upgrade against our 2nd application server and select the Server Group option. 15: Break the server group by un-checking Server Group on both application servers. 16: Upgrade the approval server on our 1st application server to 7.5. 17: Upgrade the email engine on our 1nd application server to 7.5. 18: Upgrade the assignment engine on 1st application server to 7.5. 19: Upgrade the approval server on our 2nd application server to 7.5. 20: Upgrade the email engine on our 2nd application server to 7.5. 21: Upgrade the assignment engine on 2nd application server to 7.5. 22: Relink the server group. 23: Run Smoke tests on workflow, testing, etc... I'm a little confused when it comes to the supporting applications such as the email engine and approval server as the docs are a little confusing on when to upgrade them. If anyone could provide some input on this process it will be a great help to my coworkers and I. Thanks for your time, -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Bob Halstead _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server Group Upgrade
Bob, Somewhere in the whole scheme of steps you have missed out on new licenses. Licenses for 7.5 versions is different from 6.3. You need to regenerate and reapply all applicable licenses to both the servers.. This could be the end step if you are not going to be running ARS 7.1 on a production run at all.. The Server Group configurations have ranking operations for most server based operations.. The ranks of these operations decide what server will do what.. The lower the rank, the higher it is on that operation scheme.. In your case you have two servers, you can rank with 1 and 2 for each operation.. While both the servers are up, the operations that have rank 1, will activate on the configured server. When that server fails, the server with the next rank on that server group, will take up that operation. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Robert Halstead Sent: Wednesday, February 17, 2010 4:33 PM To: arslist@ARSLIST.ORG Subject: Server Group Upgrade ** All, We currently are running AR System 6.3 and are planning on upgrading to 7.5 next month. We have been through the upgrade process with BMC on our development system, however, our development box doesn't have a server group setup. I've gotten little documentation from BMC regarding upgrading a server group environment. There's also a caveat, in the upgrade procedure we need to perform an upgrade to 7.1 first, then from 7.1 to 7.5 because the 7.5 installer does not upgrade our 6.3 system correctly. We have ran through the upgrade of 6.3 to 7.5 several times and by stepping the upgrade to 7.1 first, it has been successful every time. The docs for 7.5 are a little confusing to me when it comes to the server group upgrade portion and I have put together some steps that I wonder if the List could look at and confirm that they look good. I've ran the list past BMC, however, I'm not confident in their approval because of their lack of documentation (just doesn't give me the warm and fuzzy I'm looking for). The procedure that I have come up with is as follows: 1: Stop AR System on our 1st and 2nd application servers. 2: Run the 7.1 Upgrade against 1st application server and select the UPGRADE option. 3: Run the 7.1 Upgrade against 2nd application server and select the SHARE option. 4: Break the server group by un-checking Server Group on our application servers. 5: Upgrade the approval server on our 1st application server to 7.1. 6: Upgrade the email engine on our 1nd application server to 7.1. 7: Upgrade the assignment engine on 1st application server to 7.1. 8: Upgrade the approval server on our 2nd application server to 7.1. 9: Upgrade the email engine on our 2nd application server to 7.1. 10: Upgrade the assignment engine on 2nd application server to 7.1. 11: Relink the server group between our application servers (sanity check). Ensure Remedy is running correctly or can at least start up. 12: Stop AR System on both servers. 13: Run the 7.5 Upgrade against our 1st application server and select the UPGRADE option. 14: Run the 7.5 Upgrade against our 2nd application server and select the Server Group option. 15: Break the server group by un-checking Server Group on both application servers. 16: Upgrade the approval server on our 1st application server to 7.5. 17: Upgrade the email engine on our 1nd application server to 7.5. 18: Upgrade the assignment engine on 1st application server to 7.5. 19: Upgrade the approval server on our 2nd application server to 7.5. 20: Upgrade the email engine on our 2nd application server to 7.5. 21: Upgrade the assignment engine on 2nd application server to 7.5. 22: Relink the server group. 23: Run Smoke tests on workflow, testing, etc... I'm a little confused when it comes to the supporting applications such as the email engine and approval server as the docs are a little confusing on when to upgrade them. If anyone could provide some input on this process it will be a great help to my coworkers and I. Thanks for your time, -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Bob Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Email attachments getting dropped
We are seeing today a problem with emails with attachments. Some emails that have attachements when they arrive in the email box (we have validated that they really did have attachments), don't get the attachments correctly attached to the email messages form. There are no errors in the email logs. We haven't yet managed to catch it in the filter logs. They are quite small attachments and a resend of the message works fine, so it doesn't appear to be message specific. It's all messages for one check of the email box. For example, the emailbox is checked at 1:33 and none of the attachments come through. It checks again at 1:48 and it's fine. ARS 7.1 patch 6 Anyone else ever seen anything like this? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ORA-01406: fetched column value was truncated
Robert, Appears like you might have some corruption in your ARS meta data.. Go into SQL Developer. Describe T570, and check the lengths of each of those selected columns reports. Then open up your Developer Studio or Admin Client whatever you use, and check the lengths there.. Check for any discrepancies.. correct them if any. Also before correcting that, you may want to run a select max(Cn) from T570 for each of those columns to check what is the max length of data in each of those columns to give you an idea of what your column sizes should be.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Robert Sent: Wednesday, February 17, 2010 4:15 PM To: arslist@ARSLIST.ORG Subject: ORA-01406: fetched column value was truncated ** Dear List, We have a form that we have been using for years, but when I try to do a unqualified search I get : ORA-01406: fetched column value was truncated. The sql log shows the same message, but no indication of what is causing it. The sql log selection statement is: SELECT * FROM ( SELECT T570.C1,C2,C561000257,C561000214,C8 FROM T570 ORDER BY 1 ASC ) WHERE ROWNUM = 2147483648. I can paste this statement into SQL Developer, and it runs with no problem. I can open individual entries with no problem, but somewhere there must be a problem entry. How can I track it down? (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem Investigation Cancelled Status Reasons
** Shane, Bummer, I was hoping there was more. Thanks for the help. Thad Esser Remedy Developer From: Shane Buchholz sha...@samhealth.org To: arslist@ARSLIST.ORG Date: 02/17/2010 01:30 PM Subject: Re: Problem Investigation Cancelled Status Reasons Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Not sure if anyone ever answered this question for you, but my OOTB 7.6 has only one Status Reason for Cancelled and that is Duplicate Investigation. If these follow the same path as Incident Management then the process to change these is very convoluted and overly complicated. Shane Buchholz Systems Analyst - Remedy From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad K Esser Sent: Tuesday, February 16, 2010 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Problem Investigation Cancelled Status Reasons ** Almost. (This applies to 7.0.3, haven't seen 7.6 yet) There's a hidden enumerated field Invesitgation Status Reason (I just noticed the spelling - nice) that gets set with whatever the user chooses from the z1D_Status_Reason field (which is the one that they see and is display only). Workflow keeps them in sync. The display only field uses a search menu, so that is just configuration. But the hidden field is an enumerated field with fixed values for any possible status reason (not just cancelled). I can add values to that field, but it also shows up on a couple of other forms, and I'd have track down any related workflow. Plus I don't want to use an ID that will be overwritten in future versions. All in all, its not a super-duper hard customization, but I'd rather avoid customizing at all. Being able to point to options in the next version would help me make my case. Thanks, Thad Esser Remedy Developer From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Date: 02/16/2010 04:05 PM Subject: Re: Problem Investigation Cancelled Status Reasons Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Well, since those are stored as form data, technically, they wouldn't be customizations, just configuration changes, right? Rick On Tue, Feb 16, 2010 at 4:02 PM, Thad K Esser tkes...@regence.com wrote: ** Hello, Can anyone tell me what status reasons are available for a Cancelled problem investigation in ITSM 7.6? I didn't see a list in the docs anywhere and I don't have 7.6 installed anywhere. We are on ITSM 7.0.3 patch 9, and the only status reason for cancelled is Duplicate Investigation. One of my customers is asking for more status reasons for Cancelled and I'm hoping to put off that customization until we can get to 7.6. Thanks, Thad Esser Remedy Developer *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Sr. Remedy Developer Contract in Denver, CO
Job Title: Sr. Remedy Developer Location: South Denver, CO Length: 6+month contract Job Description: We are seeking a Sr. Remedy Developer with the following skill set: * 4+ years of custom Remedy development experience (out-of-box implementation experience is not sufficient) * Knowledge of Remedy 6.3+ is required, 7.x helpful * Experience in developing Workflow objects (e.g., Active Links, Filters, Guides, View Forms) * Strong experience in SQL and PL/SQL (queries, stored procedures and packages) * Proven Software Development Life Cycle management experience * Ability to troubleshoot problems involving Remedy applications and integrated systems. * Experience in IT Service Management including ITIL best practices covering incident, request, problem, and change and knowledge management. * Prior experience gathering and documenting business requirements for software enhancement and/or new applications development. * Excellent written and oral communication skills. Desired skills: . ITIL certification . Previous experience using Remedy Mid-Tier and Remedy Java APIs desired . Experience with Java and Shell Scripting . Practical experience of Solaris and Oracle . QA skills and experience . Agile development Please send resume to akel...@quantixinc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server Group Upgrade
@LJ: thanks for that suggestion..I had never thought to just uninstall email and approval and then just install them when 7.5 is up and running. If I remember right, the approval server was part of the CMDB application.. Perhaps there are some uninstallation scripts in the directory? Just at a quick glance there is a ar_apuninstall script in the approval/bin directory.. I'll have to see if we have any past docs on the approval server or see if I could get BMC to provide steps to uninstall it. @Joe: I will review the operation rankings when I get everything upgraded as we have those set for our current production environment. I will also add the licenses to the end of the list as well. This makes the list: 1: Stop AR System on our 1st and 2nd application servers. 2: Run the 7.1 Upgrade against 1st application server and select the UPGRADE option. 3: Run the 7.1 Upgrade against 2nd application server and select the SHARE option. 4: Break the server group by un-checking Server Group on our application servers. 5: Upgrade the approval server on our 1st application server to 7.1. 6: Upgrade the email engine on our 1nd application server to 7.1. 7: Upgrade the assignment engine on 1st application server to 7.1. 8: Upgrade the approval server on our 2nd application server to 7.1. 9: Upgrade the email engine on our 2nd application server to 7.1. 10: Upgrade the assignment engine on 2nd application server to 7.1. 11: Relink the server group between our application servers (sanity check). Ensure Remedy is running correctly or can at least start up. 12: Stop AR System on both servers. 13: Run the 7.5 Upgrade against our 1st application server and select the UPGRADE option. 14: Run the 7.5 Upgrade against our 2nd application server and select the Server Group option. 15: Break the server group by un-checking Server Group on both application servers. 16: Upgrade the approval server on our 1st application server to 7.5. 17: Upgrade the email engine on our 1nd application server to 7.5. 18: Upgrade the assignment engine on 1st application server to 7.5. 19: Upgrade the approval server on our 2nd application server to 7.5. 20: Upgrade the email engine on our 2nd application server to 7.5. 21: Upgrade the assignment engine on 2nd application server to 7.5. 22: Relink the server group. 23: Review Server Group Rankings 24: Add Licenses 25: Run Smoke tests on workflow, testing, etc... This is without the uninstall of the approval server and email engine. On Wed, Feb 17, 2010 at 2:43 PM, Joe D'Souza jdso...@shyle.net wrote: ** Bob, Somewhere in the whole scheme of steps you have missed out on new licenses. Licenses for 7.5 versions is different from 6.3. You need to regenerate and reapply all applicable licenses to both the servers.. This could be the end step if you are not going to be running ARS 7.1 on a production run at all.. The Server Group configurations have ranking operations for most server based operations.. The ranks of these operations decide what server will do what.. The lower the rank, the higher it is on that operation scheme.. In your case you have two servers, you can rank with 1 and 2 for each operation.. While both the servers are up, the operations that have rank 1, will activate on the configured server. When that server fails, the server with the next rank on that server group, will take up that operation. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Robert Halstead *Sent:* Wednesday, February 17, 2010 4:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Server Group Upgrade ** All, We currently are running AR System 6.3 and are planning on upgrading to 7.5 next month. We have been through the upgrade process with BMC on our development system, however, our development box doesn't have a server group setup. I've gotten little documentation from BMC regarding upgrading a server group environment. There's also a caveat, in the upgrade procedure we need to perform an upgrade to 7.1 first, then from 7.1 to 7.5 because the 7.5 installer does not upgrade our 6.3 system correctly. We have ran through the upgrade of 6.3 to 7.5 several times and by stepping the upgrade to 7.1 first, it has been successful every time. The docs for 7.5 are a little confusing to me when it comes to the server group upgrade portion and I have put together some steps that I wonder if the List could look at and confirm that they look good. I've ran the list past BMC, however, I'm not confident in their approval because of their lack of documentation (just doesn't give me the warm and fuzzy I'm looking for). The procedure that I have come up with is as follows: 1: Stop AR System on our 1st and 2nd application servers. 2: Run the 7.1 Upgrade against 1st application server and select the UPGRADE option. 3: Run the 7.1 Upgrade against 2nd application server and select the SHARE option. 4:
Re: Server Group Upgrade
Actually your licenses should import automatically. 7.1 will read the 6.3 license files and add the data to the new admin forms the 1st time each server is started. You will want to review the license counts in step 11 but you should not have to add any manually. Also I would definitely add in a new step 2: Back up the Database and file system. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Wednesday, February 17, 2010 4:48 PM To: arslist@ARSLIST.ORG Subject: Re: Server Group Upgrade ** @LJ: thanks for that suggestion..I had never thought to just uninstall email and approval and then just install them when 7.5 is up and running. If I remember right, the approval server was part of the CMDB application.. Perhaps there are some uninstallation scripts in the directory? Just at a quick glance there is a ar_apuninstall script in the approval/bin directory.. I'll have to see if we have any past docs on the approval server or see if I could get BMC to provide steps to uninstall it. @Joe: I will review the operation rankings when I get everything upgraded as we have those set for our current production environment. I will also add the licenses to the end of the list as well. This makes the list: 1: Stop AR System on our 1st and 2nd application servers. 2: Run the 7.1 Upgrade against 1st application server and select the UPGRADE option. 3: Run the 7.1 Upgrade against 2nd application server and select the SHARE option. 4: Break the server group by un-checking Server Group on our application servers. 5: Upgrade the approval server on our 1st application server to 7.1. 6: Upgrade the email engine on our 1nd application server to 7.1. 7: Upgrade the assignment engine on 1st application server to 7.1. 8: Upgrade the approval server on our 2nd application server to 7.1. 9: Upgrade the email engine on our 2nd application server to 7.1. 10: Upgrade the assignment engine on 2nd application server to 7.1. 11: Relink the server group between our application servers (sanity check). Ensure Remedy is running correctly or can at least start up. 12: Stop AR System on both servers. 13: Run the 7.5 Upgrade against our 1st application server and select the UPGRADE option. 14: Run the 7.5 Upgrade against our 2nd application server and select the Server Group option. 15: Break the server group by un-checking Server Group on both application servers. 16: Upgrade the approval server on our 1st application server to 7.5. 17: Upgrade the email engine on our 1nd application server to 7.5. 18: Upgrade the assignment engine on 1st application server to 7.5. 19: Upgrade the approval server on our 2nd application server to 7.5. 20: Upgrade the email engine on our 2nd application server to 7.5. 21: Upgrade the assignment engine on 2nd application server to 7.5. 22: Relink the server group. 23: Review Server Group Rankings 24: Add Licenses 25: Run Smoke tests on workflow, testing, etc... This is without the uninstall of the approval server and email engine. On Wed, Feb 17, 2010 at 2:43 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Bob, Somewhere in the whole scheme of steps you have missed out on new licenses. Licenses for 7.5 versions is different from 6.3. You need to regenerate and reapply all applicable licenses to both the servers.. This could be the end step if you are not going to be running ARS 7.1 on a production run at all.. The Server Group configurations have ranking operations for most server based operations.. The ranks of these operations decide what server will do what.. The lower the rank, the higher it is on that operation scheme.. In your case you have two servers, you can rank with 1 and 2 for each operation.. While both the servers are up, the operations that have rank 1, will activate on the configured server. When that server fails, the server with the next rank on that server group, will take up that operation. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG]On Behalf Of Robert Halstead Sent: Wednesday, February 17, 2010 4:33 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Server Group Upgrade ** All, We currently are running AR System 6.3 and are planning on upgrading to 7.5 next month. We have been through the upgrade process with BMC on our development system, however, our development box doesn't have a server group setup. I've gotten little documentation from BMC regarding upgrading a server group environment. There's also a caveat, in the upgrade procedure we need to perform an upgrade to 7.1 first, then from 7.1 to 7.5 because the 7.5 installer does not upgrade our 6.3 system correctly. We have ran through the upgrade of 6.3 to 7.5 several times and by stepping the upgrade to 7.1 first, it has been successful every time. The docs for 7.5 are a little
Re: Server Group Upgrade
that's part of the setup before I even get to the list :P I'll recheck the licenses, I didn't notice them coming over from upgrading our development server through the process though.. I had to add them manually to 7.1. On Wed, Feb 17, 2010 at 4:06 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Actually your licenses should import automatically. 7.1 will read the 6.3 license files and add the data to the new admin forms the 1st time each server is started. You will want to review the license counts in step 11 but you should not have to add any manually. Also I would definitely add in a new step 2: Back up the Database and file system. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Robert Halstead *Sent:* Wednesday, February 17, 2010 4:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Server Group Upgrade ** @LJ: thanks for that suggestion..I had never thought to just uninstall email and approval and then just install them when 7.5 is up and running. If I remember right, the approval server was part of the CMDB application.. Perhaps there are some uninstallation scripts in the directory? Just at a quick glance there is a ar_apuninstall script in the approval/bin directory.. I'll have to see if we have any past docs on the approval server or see if I could get BMC to provide steps to uninstall it. @Joe: I will review the operation rankings when I get everything upgraded as we have those set for our current production environment. I will also add the licenses to the end of the list as well. This makes the list: 1: Stop AR System on our 1st and 2nd application servers. 2: Run the 7.1 Upgrade against 1st application server and select the UPGRADE option. 3: Run the 7.1 Upgrade against 2nd application server and select the SHARE option. 4: Break the server group by un-checking Server Group on our application servers. 5: Upgrade the approval server on our 1st application server to 7.1. 6: Upgrade the email engine on our 1nd application server to 7.1. 7: Upgrade the assignment engine on 1st application server to 7.1. 8: Upgrade the approval server on our 2nd application server to 7.1. 9: Upgrade the email engine on our 2nd application server to 7.1. 10: Upgrade the assignment engine on 2nd application server to 7.1. 11: Relink the server group between our application servers (sanity check). Ensure Remedy is running correctly or can at least start up. 12: Stop AR System on both servers. 13: Run the 7.5 Upgrade against our 1st application server and select the UPGRADE option. 14: Run the 7.5 Upgrade against our 2nd application server and select the Server Group option. 15: Break the server group by un-checking Server Group on both application servers. 16: Upgrade the approval server on our 1st application server to 7.5. 17: Upgrade the email engine on our 1nd application server to 7.5. 18: Upgrade the assignment engine on 1st application server to 7.5. 19: Upgrade the approval server on our 2nd application server to 7.5. 20: Upgrade the email engine on our 2nd application server to 7.5. 21: Upgrade the assignment engine on 2nd application server to 7.5. 22: Relink the server group. 23: Review Server Group Rankings 24: Add Licenses 25: Run Smoke tests on workflow, testing, etc... This is without the uninstall of the approval server and email engine. On Wed, Feb 17, 2010 at 2:43 PM, Joe D'Souza jdso...@shyle.net wrote: ** Bob, Somewhere in the whole scheme of steps you have missed out on new licenses. Licenses for 7.5 versions is different from 6.3. You need to regenerate and reapply all applicable licenses to both the servers.. This could be the end step if you are not going to be running ARS 7.1 on a production run at all.. The Server Group configurations have ranking operations for most server based operations.. The ranks of these operations decide what server will do what.. The lower the rank, the higher it is on that operation scheme.. In your case you have two servers, you can rank with 1 and 2 for each operation.. While both the servers are up, the operations that have rank 1, will activate on the configured server. When that server fails, the server with the next rank on that server group, will take up that operation. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Robert Halstead *Sent:* Wednesday, February 17, 2010 4:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Server Group Upgrade ** All, We currently are running AR System 6.3 and are planning on upgrading to 7.5 next month. We have been through the upgrade process with BMC on our development system, however, our development box doesn't have a server group setup. I've gotten little documentation from BMC regarding upgrading a server group environment. There's also a caveat, in
Re: Server Group Upgrade
Isn't the format of the licenses different? 6.3 license key is different from 7.5, and applications do not have keys like they used to with 6.3. I had to regenerate these licenses on each of my upgrades in the past and apply them manually. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Grooms, Frederick W Sent: Wednesday, February 17, 2010 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Server Group Upgrade Actually your licenses should import automatically. 7.1 will read the 6.3 license files and add the data to the new admin forms the 1st time each server is started. You will want to review the license counts in step 11 but you should not have to add any manually. Also I would definitely add in a new step 2: Back up the Database and file system. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Wednesday, February 17, 2010 4:48 PM To: arslist@ARSLIST.ORG Subject: Re: Server Group Upgrade ** @LJ: thanks for that suggestion..I had never thought to just uninstall email and approval and then just install them when 7.5 is up and running. If I remember right, the approval server was part of the CMDB application.. Perhaps there are some uninstallation scripts in the directory? Just at a quick glance there is a ar_apuninstall script in the approval/bin directory.. I'll have to see if we have any past docs on the approval server or see if I could get BMC to provide steps to uninstall it. @Joe: I will review the operation rankings when I get everything upgraded as we have those set for our current production environment. I will also add the licenses to the end of the list as well. This makes the list: 1: Stop AR System on our 1st and 2nd application servers. 2: Run the 7.1 Upgrade against 1st application server and select the UPGRADE option. 3: Run the 7.1 Upgrade against 2nd application server and select the SHARE option. 4: Break the server group by un-checking Server Group on our application servers. 5: Upgrade the approval server on our 1st application server to 7.1. 6: Upgrade the email engine on our 1nd application server to 7.1. 7: Upgrade the assignment engine on 1st application server to 7.1. 8: Upgrade the approval server on our 2nd application server to 7.1. 9: Upgrade the email engine on our 2nd application server to 7.1. 10: Upgrade the assignment engine on 2nd application server to 7.1. 11: Relink the server group between our application servers (sanity check). Ensure Remedy is running correctly or can at least start up. 12: Stop AR System on both servers. 13: Run the 7.5 Upgrade against our 1st application server and select the UPGRADE option. 14: Run the 7.5 Upgrade against our 2nd application server and select the Server Group option. 15: Break the server group by un-checking Server Group on both application servers. 16: Upgrade the approval server on our 1st application server to 7.5. 17: Upgrade the email engine on our 1nd application server to 7.5. 18: Upgrade the assignment engine on 1st application server to 7.5. 19: Upgrade the approval server on our 2nd application server to 7.5. 20: Upgrade the email engine on our 2nd application server to 7.5. 21: Upgrade the assignment engine on 2nd application server to 7.5. 22: Relink the server group. 23: Review Server Group Rankings 24: Add Licenses 25: Run Smoke tests on workflow, testing, etc... This is without the uninstall of the approval server and email engine. On Wed, Feb 17, 2010 at 2:43 PM, Joe D'Souza jdso...@shyle.net wrote: ** Bob, Somewhere in the whole scheme of steps you have missed out on new licenses. Licenses for 7.5 versions is different from 6.3. You need to regenerate and reapply all applicable licenses to both the servers.. This could be the end step if you are not going to be running ARS 7.1 on a production run at all.. The Server Group configurations have ranking operations for most server based operations.. The ranks of these operations decide what server will do what.. The lower the rank, the higher it is on that operation scheme.. In your case you have two servers, you can rank with 1 and 2 for each operation.. While both the servers are up, the operations that have rank 1, will activate on the configured server. When that server fails, the server with the next rank on that server group, will take up that operation. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Robert Halstead Sent: Wednesday, February 17, 2010 4:33 PM To: arslist@ARSLIST.ORG Subject: Server Group Upgrade ** All, We currently are running AR System 6.3 and are planning on upgrading to 7.5 next month. We have
Re: Server Group Upgrade
Yes, they are different – but the upgrade process does the conversion automatically. Fred is correct. Even if licenses are not converted as part of the upgrade for some reason, you can import license files from the Admin Console and it will do the conversion post-install. In either case, you shouldn’t have to enter them all manually. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, February 17, 2010 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Server Group Upgrade ** Isn't the format of the licenses different? 6.3 license key is different from 7.5, and applications do not have keys like they used to with 6.3. I had to regenerate these licenses on each of my upgrades in the past and apply them manually. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Grooms, Frederick W Sent: Wednesday, February 17, 2010 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Server Group Upgrade Actually your licenses should import automatically. 7.1 will read the 6.3 license files and add the data to the new admin forms the 1st time each server is started. You will want to review the license counts in step 11 but you should not have to add any manually. Also I would definitely add in a new step 2: Back up the Database and file system. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Wednesday, February 17, 2010 4:48 PM To: arslist@ARSLIST.ORG Subject: Re: Server Group Upgrade ** @LJ: thanks for that suggestion..I had never thought to just uninstall email and approval and then just install them when 7.5 is up and running. If I remember right, the approval server was part of the CMDB application.. Perhaps there are some uninstallation scripts in the directory? Just at a quick glance there is a ar_apuninstall script in the approval/bin directory.. I'll have to see if we have any past docs on the approval server or see if I could get BMC to provide steps to uninstall it. @Joe: I will review the operation rankings when I get everything upgraded as we have those set for our current production environment. I will also add the licenses to the end of the list as well. This makes the list: 1: Stop AR System on our 1st and 2nd application servers. 2: Run the 7.1 Upgrade against 1st application server and select the UPGRADE option. 3: Run the 7.1 Upgrade against 2nd application server and select the SHARE option. 4: Break the server group by un-checking Server Group on our application servers. 5: Upgrade the approval server on our 1st application server to 7.1. 6: Upgrade the email engine on our 1nd application server to 7.1. 7: Upgrade the assignment engine on 1st application server to 7.1. 8: Upgrade the approval server on our 2nd application server to 7.1. 9: Upgrade the email engine on our 2nd application server to 7.1. 10: Upgrade the assignment engine on 2nd application server to 7.1. 11: Relink the server group between our application servers (sanity check). Ensure Remedy is running correctly or can at least start up. 12: Stop AR System on both servers. 13: Run the 7.5 Upgrade against our 1st application server and select the UPGRADE option. 14: Run the 7.5 Upgrade against our 2nd application server and select the Server Group option. 15: Break the server group by un-checking Server Group on both application servers. 16: Upgrade the approval server on our 1st application server to 7.5. 17: Upgrade the email engine on our 1nd application server to 7.5. 18: Upgrade the assignment engine on 1st application server to 7.5. 19: Upgrade the approval server on our 2nd application server to 7.5. 20: Upgrade the email engine on our 2nd application server to 7.5. 21: Upgrade the assignment engine on 2nd application server to 7.5. 22: Relink the server group. 23: Review Server Group Rankings 24: Add Licenses 25: Run Smoke tests on workflow, testing, etc... This is without the uninstall of the approval server and email engine. On Wed, Feb 17, 2010 at 2:43 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Bob, Somewhere in the whole scheme of steps you have missed out on new licenses. Licenses for 7.5 versions is different from 6.3. You need to regenerate and reapply all applicable licenses to both the servers.. This could be the end step if you are not going to be running ARS 7.1 on a production run at all.. The Server Group configurations have ranking
Re: Server Group Upgrade
If that does work, it never has with me. I didn't try importing the old licenses in though from the Admin Console.. Next time it doesn't work I'll try that.. Thanks for the tip.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Easter, David Sent: Wednesday, February 17, 2010 7:17 PM To: arslist@ARSLIST.ORG Subject: Re: Server Group Upgrade Yes, they are different – but the upgrade process does the conversion automatically. Fred is correct. Even if licenses are not converted as part of the upgrade for some reason, you can import license files from the Admin Console and it will do the conversion post-install. In either case, you shouldn’t have to enter them all manually. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, February 17, 2010 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Server Group Upgrade ** Isn't the format of the licenses different? 6.3 license key is different from 7.5, and applications do not have keys like they used to with 6.3. I had to regenerate these licenses on each of my upgrades in the past and apply them manually. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Grooms, Frederick W Sent: Wednesday, February 17, 2010 6:07 PM To: arslist@ARSLIST.ORG Subject: Re: Server Group Upgrade Actually your licenses should import automatically. 7.1 will read the 6.3 license files and add the data to the new admin forms the 1st time each server is started. You will want to review the license counts in step 11 but you should not have to add any manually. Also I would definitely add in a new step 2: Back up the Database and file system. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Wednesday, February 17, 2010 4:48 PM To: arslist@ARSLIST.ORG Subject: Re: Server Group Upgrade ** @LJ: thanks for that suggestion..I had never thought to just uninstall email and approval and then just install them when 7.5 is up and running. If I remember right, the approval server was part of the CMDB application.. Perhaps there are some uninstallation scripts in the directory? Just at a quick glance there is a ar_apuninstall script in the approval/bin directory.. I'll have to see if we have any past docs on the approval server or see if I could get BMC to provide steps to uninstall it. @Joe: I will review the operation rankings when I get everything upgraded as we have those set for our current production environment. I will also add the licenses to the end of the list as well. This makes the list: 1: Stop AR System on our 1st and 2nd application servers. 2: Run the 7.1 Upgrade against 1st application server and select the UPGRADE option. 3: Run the 7.1 Upgrade against 2nd application server and select the SHARE option. 4: Break the server group by un-checking Server Group on our application servers. 5: Upgrade the approval server on our 1st application server to 7.1. 6: Upgrade the email engine on our 1nd application server to 7.1. 7: Upgrade the assignment engine on 1st application server to 7.1. 8: Upgrade the approval server on our 2nd application server to 7.1. 9: Upgrade the email engine on our 2nd application server to 7.1. 10: Upgrade the assignment engine on 2nd application server to 7.1. 11: Relink the server group between our application servers (sanity check). Ensure Remedy is running correctly or can at least start up. 12: Stop AR System on both servers. 13: Run the 7.5 Upgrade against our 1st application server and select the UPGRADE option. 14: Run the 7.5 Upgrade against our 2nd application server and select the Server Group option. 15: Break the server group by un-checking Server Group on both application servers. 16: Upgrade the approval server on our 1st application server to 7.5. 17: Upgrade the email engine on our 1nd application server to 7.5. 18: Upgrade the assignment engine on 1st application server to 7.5. 19: Upgrade the approval server on our 2nd application server to 7.5. 20: Upgrade the email engine on our 2nd application server to 7.5. 21: Upgrade the assignment engine on 2nd application server to 7.5.
Re: Import Asset Relationships
We imported our relationship records from the SHR:Association into a custom ARSystem form. Workflow was then triggered (by an escalation during off hours) which in turn created the required relationship records in the CMDB. Depending on what the source and destination class types were, dictated the relationship classes we pushed into. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Tuesday, February 16, 2010 1:31 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Import Asset Relationships ** I am pulling asset records from a Remedy 5.5 system into a brand new Remedy 7.6 system. I have imported most of the records and poked them into their correct classes but now I need to build the asset-to-asset relationships and I have hit a wall. All component records in the 5.5 system were converted (prior to my hire date) from to asset records, that means that all the SHR:Association records are MAINASSET to MAINASSET relationships. Now, how do I import these records into the correct BMC_Dependency relationships? I can't decipher which are HostedComponents etc so I was just thinking of Dependency. Has anyone done anything similar? I guess that it would be the same process to import relationships from any pre-CMDB version into a CMDB version of Remedy so any help would be greatly appreciated. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Creating CMDB Relationships on Import
For point #3, when you say rename CI Classes, what part are you looking to rename. By chance when you created a new class, did you ended up with an InstanceId for a name? If this is the case, then yes this can be fixed easily. The fix to ensure that future class names are created with the name you want is also an easy fix. You can use either a filter or activelink to generate GUID values for either your classes InstanceId or ReconId. The developer guide tells you the best level to create these values. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Wednesday, February 17, 2010 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Creating CMDB Relationships on Import ** With AIE you can do the first two easily. On Wed, Feb 17, 2010 at 2:28 PM, Jase Brandon jasebran...@gmail.com wrote: ** Hello All, I have been requested to create workflow so that on import I can accomplish two things with CI's: 1) Create relationships to existing CI's on import. 2) Create relationships while importing New CI's. 3) Rename CI Classes and change the Manage CI's menu. ( I think the answer to this is Create new CI Class, then import data from Old CI Class. I took a cursory look at how to go about this and it seems that this is going to be an extremely tricky/complicated process. Generating GUID at the right time, in the right place and propagating to other CI forms,etc. Has anyone done this? Done anything like this? Is there a BMC utility I am unaware of? It seems this would be something that everyone would want to do. Or - is manual relationship creation the best answer? PS - I have obviously not been to any CMDB Training for 7X. Thanks in Advance, Jase Brandon Quality Technology Services 7.1 ARS Windows 2003 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Import Asset Relationships
Duh! Thanks! I was so fixated on using AIE and relationship jobs that I didn't even think about doing a custom form. I guess I just got tunnel-vision after staring at the crap-data for so long. You know a little more than a year ago that would have been the first thing that came to mind. Who knew that ARSlist could be such a paradigm shifter J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Sent: Wednesday, February 17, 2010 7:37 PM To: arslist@ARSLIST.ORG Subject: Re: Import Asset Relationships ** We imported our relationship records from the SHR:Association into a custom ARSystem form. Workflow was then triggered (by an escalation during off hours) which in turn created the required relationship records in the CMDB. Depending on what the source and destination class types were, dictated the relationship classes we pushed into. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Tuesday, February 16, 2010 1:31 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Import Asset Relationships ** I am pulling asset records from a Remedy 5.5 system into a brand new Remedy 7.6 system. I have imported most of the records and poked them into their correct classes but now I need to build the asset-to-asset relationships and I have hit a wall. All component records in the 5.5 system were converted (prior to my hire date) from to asset records, that means that all the SHR:Association records are MAINASSET to MAINASSET relationships. Now, how do I import these records into the correct BMC_Dependency relationships? I can't decipher which are HostedComponents etc so I was just thinking of Dependency. Has anyone done anything similar? I guess that it would be the same process to import relationships from any pre-CMDB version into a CMDB version of Remedy so any help would be greatly appreciated. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Hide fields - Java api
Hurray!!! That worked.. One thing - Option to make the Filed Visible is 1 and Hidden is 0. Also I used 2 more steps at last, to update field with this dim and then commit the changes to the server using ARServerUser object. Regards, Vijayalakshmi Paulraj -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, February 15, 2010 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: Hide fields - Java api Vijayalakshmi, I have not tested this.. but I think this is correct... DisplayInstanceMap dim = Field.getDisplayInstance() ; dim.setProperty(int viewId, int propertyId, Value value); viewID = Field ID for the View of the ARS form that you want to hide the field on propertyId = public static final int AR_DPROP_VISIBLE 4 Value = public static final int AR_DISPLAY_OPT_HIDDEN 2 public static final int AR_DISPLAY_OPT_VISIBLE 1 ( Which you may need to wrap up in an com.bmc.arsys.api.Value object.) Hope that helps. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Feb 15, 2010 at 7:27 AM, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com wrote: ** Hi All, Can anybody give me a pointer on how to Hide/Unhide fields in a form using Java API code (Just a pointer..) Posting to a wider group - thought somebody might have already tried.. Thanks, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
