Re: CMDB Implementation for Remedy

[Matt Worsdell]

Implement or Install?

The former could be anything betwen weeks and years, the latter a few hours.

 I know it's going to take a few hours to install it.  And no information
 has been provided, or action plan, etc.  How much time do y'all think it's
 going to take to implement it.  First time doer.



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: ARS 7.5 Patches for a new install

[Dee]

I'm experiencing these issue with patch 4 on upgrade on unix.

1. Installer won't run with X11 biniary in Libpath.
2. On a custom install in of arserver, arealdap, ardbcldap,  
flashboard, email engine, the rik import, fail to import most of the  
system forms, with no errors. Except for group from.
3. Experienced error where the installer couldnot stop/start  
arserverd, once.


Hopefully, this will help.

Sincerely,
D.D


On Mar 8, 2010, at 2:18 PM, Roger Justice rjust2...@aol.com wrote:

Patch 4 is inclusive. If this is the first time you have installed  
7.5 be sure to use the custom install to select what you want  
installed.



-Original Message-
From: Pierson, Shawn shawn.pier...@sug.com
To: arslist@ARSLIST.ORG
Sent: Mon, Mar 8, 2010 2:06 pm
Subject: ARS 7.5 Patches for a new install


**
Good afternoon,

I wanted to see if there is any undocumented best practice for a 7.5  
upgrade in terms of what ARS patches to install.  Normally I would  
just go straight to the highest level, but lately BMC hasn’t been ma 
king all of their patches all-inclusive like they used to so I don’t 
 want to miss out on anything and run into problems.


Thanks,

Shawn Pierson
Remedy Developer | Southern Union


Private and confidential as detailed here. If you cannot access  
hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net 
 ARSlist: Where the Answers Are_


___




UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Is there any difference in the Set Fields and Push Field actions of Activelink and Filter?

[Dee]

Filters run on server side. So, that push action can be triggered in  
the background.


Active link run on the form level basically user interaction triggers  
it.


Push action on active link or filter do the same thing.

Sincerely,
D.D


On Mar 9, 2010, at 2:55 AM, Vikram Reddy betholi.vik...@gmail.com  
wrote:



Is there any difference in the Set Fields and Push Field actions of
Activelink and Filter?

-
With Regards,
B.Vikram Simha Reddy.
--
View this message in context: 
http://old.nabble.com/Is-there-any-difference-in-the-Set-Fields-and-Push-Field-actions-of-Activelink-and-Filter--tp27832429p27832429.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com 
.


___




UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Trial license for BMC

[Arnab Baral]

Hi Listers,

I was using Trial license from BMC for CMDB application which has expired.
I am trying to get a new one but its not allowing me to add.

Please let me know the reason and the solution.

This is urgent!
Regards
Arnab

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

How to generate a XSD file?

[Mark Milke]

Hi List,

I want to publish a Web Service. Do I need a XSD file? How do I
generate a XSD file?


Thanks
Mark

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

[Web Services] How to find out the status of multiple entries?

[Mark Milke]

Hi List,

yet one more Web Services question.

For each entry in the main table, I have a few approval records in the
subtable.

What is the simplest way to enable the consumers of my web service to
get the list of the approval entries incl. status? Will this be an
OptGetList? What type of elements do I have to define in the xsd file?
Where do I find an example?

Thanks
Mark

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: How to generate a XSD file?

[Mark Milke]

Thanks Fred. In this case, when do I need an XSD file then? Is there a
White Paper from BMC that reveals more than the Handbook?

Mark

On 9 Mrz., 15:37, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
 It depends on how complex you need the web service to be.  If it is a single 
 form doing Submit/Modify/Query then you do not need an XSD.  The Admin tool 
 will generate the schema for you as you map the fields.

 There are different tools out there that can help you generate an XSD if you 
 need one (I used to have a list, but I can't seem to find it now).  I have 
 even generated one using Notepad.

 Fred



 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Mark Milke
 Sent: Tuesday, March 09, 2010 5:50 AM
 To: arsl...@arslist.org
 Subject: How to generate a XSD file?

 Hi List,

 I want to publish a Web Service. Do I need a XSD file? How do I generate a 
 XSD file?

 Thanks
 Mark

 ___­
 UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
 attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Zitierten Text 
 ausblenden -

 - Zitierten Text anzeigen -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Trial license for BMC

[Easter, David]

As you mention, trial licenses have an expiration date.  If you are past the 
expiration date, the license will no longer be usable.

You will need to request another trial license from BMC.  Please contact your 
BMC sales representative or authorized BMC partner.  You'll need to get a 
temporary Support ID assigned to you.  Once you have that, you can request 
another trial license from the BMC Support Central site.

Note, however, that trial licenses expire to ensure that the product is not 
used beyond its evaluation period.  I would encourage you to discuss actually 
purchasing the product with your BMC sales representative or BMC Partner.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Arnab Baral
Sent: Tuesday, March 09, 2010 3:53 AM
To: arslist@ARSLIST.ORG
Subject: Trial license for BMC

**
Hi Listers,

I was using Trial license from BMC for CMDB application which has expired.
I am trying to get a new one but its not allowing me to add.

Please let me know the reason and the solution.

This is urgent!
Regards
Arnab
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: How to turn off/on filters or links depending upon the role of a user?

[Howard Richter]

Good morning all,



I have been stepping back into the world of programming (ok no laughter) and
have a question. I need to disable or enable filters or links depending upon
the role of the users and trying to figure out how.



For example lets say I have a filter that I want to fire for all users,
unless that user was the “Infrastructure Change Master”.



Any ideas?



As always thanks and take care,



Howard


-- 

Howard Richter

Remedy Administrator

Cox Enterprises, Inc

Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified

E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: How to generate a XSD file?

[Grooms, Frederick W]

It depends on how complex you need the web service to be.  If it is a single 
form doing Submit/Modify/Query then you do not need an XSD.  The Admin tool 
will generate the schema for you as you map the fields.

There are different tools out there that can help you generate an XSD if you 
need one (I used to have a list, but I can't seem to find it now).  I have even 
generated one using Notepad.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: Tuesday, March 09, 2010 5:50 AM
To: arslist@ARSLIST.ORG
Subject: How to generate a XSD file?

Hi List,

I want to publish a Web Service. Do I need a XSD file? How do I generate a XSD 
file?

Thanks
Mark

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Intergation Of Remedy with MS Outlook

[William Rentfrow]

Assuming the Outlook client is the default email client you can do this
with a simple run process + a mailto: command, URL encoding the
variables you want to pass for To, CC, BCC, Subject, and Body.
 

William Rentfrow 
Principal Consultant, StrataCom Inc. 
wrentf...@stratacominc.com 
Blog: www.williamrentfrow.com 
O 715-592-5185 
C 715-410-8056 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sumit Herwatta
Sent: Monday, March 08, 2010 4:17 AM
To: arslist@ARSLIST.ORG
Subject: Intergation Of Remedy with MS Outlook


** Hi, 

Is any one have done MS outlook integration with Remedy 7.0.1?


We have to achieve the same for one of the requirement that has come
across.

On click  of the BUtton details should be Automaticallyy copy to the
Outlook mail.
Like To,From , Subject, mail content etc.


For any more details required please let me know.

Regards

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: How to turn off/on filters or links depending upon the role of a user?

[Reiser, John J]

Howard,
Try NOT $GROUPS$ LIKE %Infrastructure Change Master% in the Run If of the 
filter
Should do the trick but it can get complicated if there are more groups you 
need to isolate. You would be adding another AND NOT $GROUPS$ LIKE 
%groupname% for additional groups.
HTH,

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: Tuesday, March 09, 2010 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to turn off/on filters or links depending upon the role of a 
user?

**

Good morning all,



I have been stepping back into the world of programming (ok no laughter) and 
have a question. I need to disable or enable filters or links depending upon 
the role of the users and trying to figure out how.



For example lets say I have a filter that I want to fire for all users, unless 
that user was the Infrastructure Change Master.



Any ideas?



As always thanks and take care,



Howard


--

Howard Richter
Remedy Administrator
Cox Enterprises, Inc
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: How to turn off/on filters or links depending upon the role of a user?

[Howard Richter]

John,

Thanks I will try that.

Take care,


Howard

If you don't know where you are going, you might wind up someplace else.
*Yogi Berra*http://www.brainyquote.com/quotes/quotes/y/yogiberra391900.html
* *

On Tue, Mar 9, 2010 at 10:33 AM, Reiser, John J john.j.rei...@lmco.comwrote:

 **

 Howard,

 Try NOT $GROUPS$ LIKE “%Infrastructure Change Master%” in the Run If of the
 filter

 Should do the trick but it can get complicated if there are more groups you
 need to isolate. You would be adding another AND NOT $GROUPS$ LIKE
 “%groupname%” for additional groups.

 HTH,



 ---
 John J. Reiser
 Senior Software Development Analyst
 Remedy Administrator/Developer
 Lockheed Martin - MS2
 The star that burns twice as bright burns half as long.
 Pay close attention and be illuminated by its brilliance. - paraphrased by
 me
  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Howard Richter
 *Sent:* Tuesday, March 09, 2010 10:06 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: How to turn off/on filters or links depending upon the role
 of a user?



 **

 Good morning all,



 I have been stepping back into the world of programming (ok no laughter)
 and have a question. I need to disable or enable filters or links depending
 upon the role of the users and trying to figure out how.



 For example lets say I have a filter that I want to fire for all users,
 unless that user was the “Infrastructure Change Master”.



 Any ideas?



 As always thanks and take care,



 Howard



 --

 Howard Richter

 Remedy Administrator

 Cox Enterprises, Inc

 Red Hat Certified Technician
 CompTIA Linux+ Certified
 ITIL Foundation Certified

 E-Mail = hbr4...@gmail.com
 LinkedIn Profile = http://www.linkedin.com/in/hbr4270


 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: How to turn off/on filters or links depending upon the role of a user?

[Misi Mladoniczky]

Hi,

You should use the $PROCESS$ function Application-Confirm-Group group_ID
to do this.

Create a couple of integer-display-only-fields for the groups you need to
check, and then do an early Set-Fields-Filter to set the values:

Filter 1:
  Set-Fields:
GroupMember6001 = $PROCESS$ Application-Confirm-Group 6001
GroupMember6333 = $PROCESS$ Application-Confirm-Group 6333
GroupMember7123 = $PROCESS$ Application-Confirm-Group 7123

If the value of the field is 1, the use is a member of that group. It will
be 0 if the user is not a member.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Howard,
 Try NOT $GROUPS$ LIKE %Infrastructure Change Master% in the Run If of
 the filter
 Should do the trick but it can get complicated if there are more groups
 you need to isolate. You would be adding another AND NOT $GROUPS$ LIKE
 %groupname% for additional groups.
 HTH,

 ---
 John J. Reiser
 Senior Software Development Analyst
 Remedy Administrator/Developer
 Lockheed Martin - MS2
 The star that burns twice as bright burns half as long.
 Pay close attention and be illuminated by its brilliance. - paraphrased by
 me
 
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Howard Richter
 Sent: Tuesday, March 09, 2010 10:06 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: How to turn off/on filters or links depending upon the role
 of a user?

 **

 Good morning all,



 I have been stepping back into the world of programming (ok no laughter)
 and have a question. I need to disable or enable filters or links
 depending upon the role of the users and trying to figure out how.



 For example lets say I have a filter that I want to fire for all users,
 unless that user was the Infrastructure Change Master.



 Any ideas?



 As always thanks and take care,



 Howard


 --

 Howard Richter
 Remedy Administrator
 Cox Enterprises, Inc
 Red Hat Certified Technician
 CompTIA Linux+ Certified
 ITIL Foundation Certified
 E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com
 LinkedIn Profile = http://www.linkedin.com/in/hbr4270

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

 --
 This message was scanned by ESVA and is believed to be clean.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

SSL certificate for incoming and outgoing ar email

[Atul Vohra]

Hi,

I am trying to set up AR Email and use customers exchange server which uses SSL.

I have outgoing mailbox set and am getting this error:

javax.mail.MessagingException: Exception reading response;
  nested exception is:
javax.net.ssl.SSLHandshakeException: 
sun.security.validator.ValidatorException: PKIX path building failed: 
sun.security.provider.certpath.SunCertPathBuilderException: unable to find 
valid certification path to requested target

Where do I need to install the certificate (if that is the issue) and also it 
is not generated by a commercial CA. 
ARS v7.5 p4 on Windows Server 2003

Regards
Atul Vohra

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Filter error when adding Remedy user SOLVED

[Martin, Dwayne]

In retrospect, my solution was needlessly complicated.  I could have just 
edited the filter so that it did not try to push to a non-existent form.  Then 
I wouldn't have had to restore and delete the SHR:People form.  Sometimes you 
have to do things the long complicated way in order to see the simple and 
obvious solution.

Dwayne

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, March 08, 2010 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter error when adding Remedy user SOLVED

Cool.. Glad to be of help.

Cheers

Joe

On Mon Mar 8th, 2010 5:45 AM PST Martin, Dwayne wrote:

Thanks for the suggestion, Joe.  It sparked another idea.
True, the offending filter wasn't in the Admin Tool filter list, but it was in 
the User form Login Name field Related Workflow.  So I opened it and tried 
disabling it, but still got the Form not found error.  (You can't even 
disable a filter if it can't find the form it is pushing to.) Fortunately I 
had exported a definition of the SHR:People form before deleting it, so I 
re-imported it, disabled the filter, deleted SHR:People, and now I can add new 
users to the User form.
Thanks again,
Dwayne

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, March 05, 2010 6:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter error when adding Remedy user

**
Try deleting that record from the filter table and all other entries 
filter_ tables that have the same filter Id and then cache the server..

However before doing this, backup the database just in case that breaks 
something else..

Also since you encountered an error such as this, I would run queries on the 
database to check of there are other workflow objects that exist that are tied 
to schemaid's that do not exist, and evaluate on case to case basis whether 
they ought to be deleted.

However if you find that the workflow you find is shared between forms, some 
of which still exist on the server, things change a little.. Make sure that 
your query considers that it is querying for filters that are not shared 
between forms. Clean those first.. If there are workflow objects that are 
shared and is referencing a deleted form, things change a little... Then you 
need to only remove the mapping record.. and not any other..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Martin, Robert
Sent: Friday, March 05, 2010 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Filter error when adding Remedy user
**
Dear List,
We owned the Asset Management module and deleted it, but its ghost lives on.
Now when we add a new user to the User form, we get ARERR [303] Form does not 
exist on server.
The filter log shows that COM:PGP-SyncUserToPeopleAdd01 is trying to push 
the new user to the SHR:People form which no longer exist.  But 
COM:PGP-SyncUserToPeopleAdd01 is not in the Admin tool list of filters.  It 
is, however, in the Filter table.
Would there be any unforeseen consequences of deleting the filter record from 
the Filter, plus the other filter tables?
(ARS 7.1 p3, RH Linux server, Oracle 10.2 db)
Dwayne Martin
James Madison University
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are



  

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

AW: SSL certificate for incoming and outgoing ar email

[Conny Martin]

here is an example how to import a certificate

keytool -keystore c:\Program Files\Java\j2re1.4.2_04\lib\security\cacerts 
-import -file mozilla.cer -alias mozilla 

HTH

Kind Regards Conny 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Atul Vohra
Gesendet: Dienstag, 9. März 2010 15:35
An: arslist@ARSLIST.ORG
Betreff: SSL certificate for incoming and outgoing ar email

Hi,

I am trying to set up AR Email and use customers exchange server which uses SSL.

I have outgoing mailbox set and am getting this error:

javax.mail.MessagingException: Exception reading response;
  nested exception is:
javax.net.ssl.SSLHandshakeException: 
sun.security.validator.ValidatorException: PKIX path building failed: 
sun.security.provider.certpath.SunCertPathBuilderException: unable to find 
valid certification path to requested target

Where do I need to install the certificate (if that is the issue) and also it 
is not generated by a commercial CA. 
ARS v7.5 p4 on Windows Server 2003

Regards
Atul Vohra

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 
www.wwrug.com ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: How to find out the status of multiple entries?

[Mark Milke]

Folks, I'm trying really hard to get a simple OptGetList but get the
error ARERR [8962] Unexpected element encountered in the input XML
document..

What am I missing? What can be the reason for this?

Thanks
Mark

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: How to find out the status of multiple entries?

[Mark Milke]

To  be exact I'm getting:

ARERR[8962] Unexpected Element in XML-Input-Ducoument: getListValues

What does it mean? How to handle it?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

OT: Discussion: Need Price Quotes

[James Rubarth-Lay]

The rate could be quite high, actually. Yao Ming stands up just 7.5 and
pulls down $16M.

 

-jim

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ARSList
Sent: Saturday, March 06, 2010 8:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Discussion: Need Price Quotes

 

The rate for people who can stand up is probably quite low.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua
Sent: 04 March 2010 18:13
To: arslist@ARSLIST.ORG
Subject: Discussion: Need Price Quotes

 

** 

Need Price Quotes for this Bid: What is the hourly going rate for folks that
have stood up 7.6 already?

 

Authorization: US Citizen, Clearable

Location:  Washington DC

Duration:  Contract (6 to 12 Months)

 

Remedy Developer to install and configure 7.6 ITSM Suite (Incident, Problem,
Change, Asset Management, Atrium CMDB and Service Request Management)

Additional Skills:  BMC ADDM discovery tools and the Atrium Integration
Engine

 

Respectfully,

Joshua Kitchen
Senior Recruiter  |  Kforce Federal 
Direct :  937.449.1749| Fax: 937.461.6888 |  mailto:jkitc...@kforce.com
jkitc...@kforce.com |  http://www.govtrecruiter.com www.govtrecruiter.com 
Great People = Great Results

Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and/or privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original.

 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: ORA-12154: TNS:could not resolve the connect identifier specified

[Tournier, Pascal]

Hi,

I'm trying to install ARS 7.5 (patch 04) on our new LINUX server. I'm running 
Oracle 11 and I'm using the installation within a upgrade mode as we have 
imported our DB data (oracle 9) into our new DB (Oracle 11). Following the BMC 
support matrix, we are using the oracle client 10...

The problem is that I get the following error during the installation :
ORA-12154: TNS:could not resolve the connect identifier specified
 Or depending on the setting I provide I get
ORA-12514: TNS:listener does not currently know of service requested in connect 
descriptor

I have checked the tnsname.ora file as well as the listener.ora and everything 
seems to work fine... the listener is started, I can do a TNS ping, I can 
connect with SQLPLUS,...

Also during the installation he ask me for the Oracle Connection Identifier 
and don't really which information I should provide at this point.

Any idea ?

Thanks
Regards


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Mid-Tier Hanging

[Shane Buchholz]

I am having a consistent inconsistent problem in Mid-Tier, and was hoping 
someone here might have some ideas.  My users are having issues with Mid-Tier 
hanging on occasion when trying to access a new form or link.  This also 
happens on occasion when they are logging into the system.  Usually they can 
just close the window/tab and click again with success, but I am not sure what 
is causing the hang in the first place.  Since the issue is sporadic it is hard 
to nail down what exactly is causing it.  All access is done through IE 7.  Any 
thoughts or ideas would be appreciated.

ARS 7.5 p3
ITSM 7.6
SQL 2005
Server 2008 64-bit

Thanks,

Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services



Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: AW: SSL certificate for incoming and outgoing ar email

[Atul Vohra]

I added the certificate to the cacerts keystore and still getting

unable to find valid certification path to requested target

Am I missing something here? It is not complaining about the certificate not 
being trusted but something to do with the path??


Atul Vohra


-Original Message-
From: Conny Martin [conny.mar...@t-systems.com]
Date: 03/09/2010 09:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: AW: SSL certificate for incoming and outgoing ar email

here is an example how to import a certificate

keytool -keystore c:\Program Files\Java\j2re1.4.2_04\lib\security\cacerts 
-import -file mozilla.cer -alias mozilla 

HTH

Kind Regards Conny 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von Atul Vohra
Gesendet: Dienstag, 9. März 2010 15:35
An: arslist@ARSLIST.ORG
Betreff: SSL certificate for incoming and outgoing ar email

Hi,

I am trying to set up AR Email and use customers exchange server which uses SSL.

I have outgoing mailbox set and am getting this error:

javax.mail.MessagingException: Exception reading response;
  nested exception is:
javax.net.ssl.SSLHandshakeException: 
sun.security.validator.ValidatorException: PKIX path building failed: 
sun.security.provider.certpath.SunCertPathBuilderException: unable to find 
valid certification path to requested target

Where do I need to install the certificate (if that is the issue) and also it 
is not generated by a commercial CA. 
ARS v7.5 p4 on Windows Server 2003

Regards
Atul Vohra

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 
www.wwrug.com ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: ORA-12154: TNS:could not resolve the connect identifier specified

[Dee]

Oracle indentifer is the oracle sid. Defining the oracle two task.  
This is how we define it from our installation of 7.5 with bmc.


Sincerely,
D.D


On Mar 9, 2010, at 11:12 AM, Tournier, Pascal pascal.tourn...@roche.com 
 wrote:



**
Hi,



I’m trying to install ARS 7.5 (patch 04) on our new LINUX server.  
I’m running Oracle 11 and I’m using the installation within a  
upgrade mode as we have imported our DB data (oracle 9) into our new 
 DB (Oracle 11). Following the BMC support matrix, we are using the  
oracle client 10…




The problem is that I get the following error during the  
installation :


ORA-12154: TNS:could not resolve the connect identifier specified

 Or depending on the setting I provide I get

ORA-12514: TNS:listener does not currently know of service requested  
in connect descriptor




I have checked the tnsname.ora file as well as the listener.ora and  
everything seems to work fine… the listener is started, I can do a T 
NS ping, I can connect with SQLPLUS,…




Also during the installation he ask me for the “Oracle Connection Id 
entifier” and don’t really which information I should provide at  
this point.




Any idea ?



Thanks

Regards





_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the  
Answers Are__Platinum Sponsor: rmisoluti...@verizon.net ARSlist:  
Where the Answers Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: OT: Discussion: Need Price Quotes

[Roger Justice]

Although Release management is installed with Change mangement you need 
to confirm with your customer that they want both implemented.



-Original Message-
From: James Rubarth-Lay j.rubarth...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tue, Mar 9, 2010 11:05 am
Subject: OT: Discussion: Need Price Quotes


**
The rate could be quite high, actually. Yao Ming stands up just 7.5 and 
pulls down $16M.

 

-jim
 




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ARSList

Sent: Saturday, March 06, 2010 8:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Discussion: Need Price Quotes

 
The rate for people who can stand up is probably quite low.
 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kitchen, Joshua

Sent: 04 March 2010 18:13
To: arslist@ARSLIST.ORG
Subject: Discussion: Need Price Quotes

 
**
Need Price Quotes for this Bid: What is the hourly going rate for folks 
that have stood up 7.6 already?

 
Authorization: US Citizen, Clearable
Location:  Washington DC
Duration:  Contract (6 to 12 Months)
 
Remedy Developer to install and configure 7.6 ITSM Suite (Incident, 
Problem, Change, Asset Management, Atrium CMDB and Service Request 
Management)
Additional Skills:  BMC ADDM discovery tools and the Atrium Integration 
Engine

 
Respectfully,
Joshua Kitchen
Senior Recruiter  |  Kforce Federal
Direct :  937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com | 
www.govtrecruiter.com

Great People = Great Results
Confidentiality Notice: This e-mail message, including any attachments, 
is for the sole use of the intended recipient(s) and may contain 
confidential and/or privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply e-mail and 
destroy all copies of the original.

 
 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the 
Answers Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: ORA-12154: TNS:could not resolve the connect identifier specified

[Lyle Taylor]

Is your Oracle 11 instance in a RAC?  If so, there are issues with the 
installer working with the instances of a RAC that can give errors like you 
posted.  I posted how we worked around the issue a while back (I think it was 
early to mid last year).  I can try to find it again if that's what's going on 
here.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tournier, Pascal
Sent: Tuesday, March 09, 2010 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ORA-12154: TNS:could not resolve the connect identifier specified

**
Hi,

I'm trying to install ARS 7.5 (patch 04) on our new LINUX server. I'm running 
Oracle 11 and I'm using the installation within a upgrade mode as we have 
imported our DB data (oracle 9) into our new DB (Oracle 11). Following the BMC 
support matrix, we are using the oracle client 10...

The problem is that I get the following error during the installation :
ORA-12154: TNS:could not resolve the connect identifier specified
 Or depending on the setting I provide I get
ORA-12514: TNS:listener does not currently know of service requested in connect 
descriptor

I have checked the tnsname.ora file as well as the listener.ora and everything 
seems to work fine... the listener is started, I can do a TNS ping, I can 
connect with SQLPLUS,...

Also during the installation he ask me for the Oracle Connection Identifier 
and don't really which information I should provide at this point.

Any idea ?

Thanks
Regards


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Mid-Tier Hanging

[Lyle Taylor]

It sounds like the cache may be being cleared occasionally, and the mid-tier is 
having to rebuild the cache for that form.  That can take a while and looks 
like the mid tier is hanging.  Refreshing the window can make it look like it 
is finally working, but I think much of the time, that is just an illusion, 
because the server was working on the form in the meantime, so it will often be 
nearly done by the time the user decides to refresh the page.

Note that every time you create a new Support Group in Remedy, it adds a new 
Remedy group to the system, and if your mid tier is set to periodically check 
for definition updates, it will flush its cache and rebuilding it every time it 
checks after you've added a support group.  In order to work around that issue, 
we have disabled the periodic definition change checks.  In the mid tier 
configuration page under Cache Settings, uncheck the Perform Check checkbox 
next to Definition Change Check Interval.  This will cause the mid tier to 
never check for updates, and will keep the cache from getting flushed every 
time you add a new support group.

Note that if you do this, you will need to manually flush the cache any time 
you deploy workflow changes to that environment.  We do this as part of our 
change deployment process.  It's essentially the final step of any change we 
make.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shane Buchholz
Sent: Tuesday, March 09, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier Hanging

I am having a consistent inconsistent problem in Mid-Tier, and was hoping 
someone here might have some ideas.  My users are having issues with Mid-Tier 
hanging on occasion when trying to access a new form or link.  This also 
happens on occasion when they are logging into the system.  Usually they can 
just close the window/tab and click again with success, but I am not sure what 
is causing the hang in the first place.  Since the issue is sporadic it is hard 
to nail down what exactly is causing it.  All access is done through IE 7.  Any 
thoughts or ideas would be appreciated.

ARS 7.5 p3
ITSM 7.6
SQL 2005
Server 2008 64-bit

Thanks,

Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services



Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: ARS 7.5 Patches for a new install

[Lyle Taylor]

Since you're running the installer in a 32-bit JVM, you need to make sure you 
have the 32-bit X11 libraries installed on the system.  That may take care of 
your first item below.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Dee
Sent: Tuesday, March 09, 2010 4:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 Patches for a new install

I'm experiencing these issue with patch 4 on upgrade on unix.

1. Installer won't run with X11 biniary in Libpath.
2. On a custom install in of arserver, arealdap, ardbcldap,  
flashboard, email engine, the rik import, fail to import most of the  
system forms, with no errors. Except for group from.
3. Experienced error where the installer couldnot stop/start  
arserverd, once.

Hopefully, this will help.

Sincerely,
D.D


On Mar 8, 2010, at 2:18 PM, Roger Justice rjust2...@aol.com wrote:

 Patch 4 is inclusive. If this is the first time you have installed  
 7.5 be sure to use the custom install to select what you want  
 installed.


 -Original Message-
 From: Pierson, Shawn shawn.pier...@sug.com
 To: arslist@ARSLIST.ORG
 Sent: Mon, Mar 8, 2010 2:06 pm
 Subject: ARS 7.5 Patches for a new install


 **
 Good afternoon,

 I wanted to see if there is any undocumented best practice for a 7.5  
 upgrade in terms of what ARS patches to install.  Normally I would  
 just go straight to the highest level, but lately BMC hasn’t been ma 
 king all of their patches all-inclusive like they used to so I don’t 
  want to miss out on anything and run into problems.

 Thanks,

 Shawn Pierson
 Remedy Developer | Southern Union


 Private and confidential as detailed here. If you cannot access  
 hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net 
  ARSlist: Where the Answers Are_

 ___
 

 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

Re: ORA-12154: TNS:could not resolve the connect identifier specified

[Grooms, Frederick W]

The way I always tell people to set up for Oracle.

Say this is your TNSNAMES.ORA file where your ARS server is installed and your 
ARS server uses MYENTRY1.
MYENTRY1 =
  (description =
(address_list =
  (address = (protocol = tcp)(host = MYHOST1)(port = 1521))
)
(connect_data =
  (sid = MYSID1)
)
  )

MYENTRY2 =
  (description =
(address_list =
  (address = (protocol = tcp)(host = MYHOST2)(port = 1521))
)
(connect_data =
  (service_name = MYSID2)
)
  )

In the profile of the user that ARS runs under I tell people to set the 
following environment variables:
set TWO_TASK=MYENTRY1
set ORACLE_SID=MYSID1
set TNS_ADMIN={location of tnsnames.ora file}
export TWO_TASK
export ORACLE_SID
export TNS_ADMIN

With these variables set you should be able to connect with sqlplus like:   
sqlplus scott/tiger

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tournier, Pascal
Sent: Tuesday, March 09, 2010 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ORA-12154: TNS:could not resolve the connect identifier specified

**
Hi,

I'm trying to install ARS 7.5 (patch 04) on our new LINUX server. I'm running 
Oracle 11 and I'm using the installation within a upgrade mode as we have 
imported our DB data (oracle 9) into our new DB (Oracle 11). Following the BMC 
support matrix, we are using the oracle client 10...

The problem is that I get the following error during the installation :
ORA-12154: TNS:could not resolve the connect identifier specified
 Or depending on the setting I provide I get
ORA-12514: TNS:listener does not currently know of service requested in connect 
descriptor

I have checked the tnsname.ora file as well as the listener.ora and everything 
seems to work fine... the listener is started, I can do a TNS ping, I can 
connect with SQLPLUS,...

Also during the installation he ask me for the Oracle Connection Identifier 
and don't really which information I should provide at this point.

Any idea ?

Thanks
Regards




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Changing the process flow bar in change.

[Howard Richter]

All,



We are running an early version of ITSM 7 and I am trying to see if the
process flow bar for Change was changed and at a loss of what forms control
it.



For example the first item in our change process flow bar, is Initiate
(Normal), then the pull down has Next Stage, Help or clear.  What I am
trying to see if this was how the system came Out Of Box or was it changed.


So if anyone knows the names of the controlling forms, or how to modify the
process flow bar can you please let me know.



As always thanks,

Howard


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Mid-Tier Hanging

[Lyle Taylor]

Really?  How did I miss that?  I'll have to go back and check that out.  Thanks 
for pointing that out.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, March 09, 2010 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier Hanging

FYI for 7.5 Patch 4they have changed the caching mechanism so that it
doesn't flush the entire cache and restart from scratch, it allows
individual cache gets on only the needed components.very excited to try
this particular one out. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, March 09, 2010 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier Hanging

It sounds like the cache may be being cleared occasionally, and the mid-tier
is having to rebuild the cache for that form.  That can take a while and
looks like the mid tier is hanging.  Refreshing the window can make it look
like it is finally working, but I think much of the time, that is just an
illusion, because the server was working on the form in the meantime, so it
will often be nearly done by the time the user decides to refresh the page.

Note that every time you create a new Support Group in Remedy, it adds a new
Remedy group to the system, and if your mid tier is set to periodically
check for definition updates, it will flush its cache and rebuilding it
every time it checks after you've added a support group.  In order to work
around that issue, we have disabled the periodic definition change checks.
In the mid tier configuration page under Cache Settings, uncheck the Perform
Check checkbox next to Definition Change Check Interval.  This will cause
the mid tier to never check for updates, and will keep the cache from
getting flushed every time you add a new support group.

Note that if you do this, you will need to manually flush the cache any time
you deploy workflow changes to that environment.  We do this as part of our
change deployment process.  It's essentially the final step of any change we
make.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shane Buchholz
Sent: Tuesday, March 09, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier Hanging

I am having a consistent inconsistent problem in Mid-Tier, and was hoping
someone here might have some ideas.  My users are having issues with
Mid-Tier hanging on occasion when trying to access a new form or link.  This
also happens on occasion when they are logging into the system.  Usually
they can just close the window/tab and click again with success, but I am
not sure what is causing the hang in the first place.  Since the issue is
sporadic it is hard to nail down what exactly is causing it.  All access is
done through IE 7.  Any thoughts or ideas would be appreciated.

ARS 7.5 p3
ITSM 7.6
SQL 2005
Server 2008 64-bit

Thanks,

Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services



Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
www.wwrug.com ARSlist: Where the Answers Are


 NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
www.wwrug.com ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: ORA-12154: TNS:could not resolve the connect identifier specified

[Jarl Grøneng]

Try to use the ipadress in the tnsnames.ora instead of hostname.


--
Jarl

2010/3/9 Tournier, Pascal pascal.tourn...@roche.com:
 **

 Hi,



 I’m trying to install ARS 7.5 (patch 04) on our new LINUX server. I’m
 running Oracle 11 and I’m using the installation within a upgrade mode as we
 have imported our DB data (oracle 9) into our new DB (Oracle 11). Following
 the BMC support matrix, we are using the oracle client 10…



 The problem is that I get the following error during the installation :

 ORA-12154: TNS:could not resolve the connect identifier specified

  Or depending on the setting I provide I get

 ORA-12514: TNS:listener does not currently know of service requested in
 connect descriptor



 I have checked the tnsname.ora file as well as the listener.ora and
 everything seems to work fine… the listener is started, I can do a TNS ping,
 I can connect with SQLPLUS,…



 Also during the installation he ask me for the “Oracle Connection
 Identifier” and don’t really which information I should provide at this
 point.



 Any idea ?



 Thanks

 Regards





 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Building a Remedy development server via VM clone

[T Wang]

I was trying to find a thread discussion on this, but couldn't find it so i
am hoping to get this clear from someone on the list and possibly other may
use this as a helpful resource information in the future.

Our system engineer and DBA were trying to setup a development server by
just cloning the existing server of our current production system and place
it on one of the VMHost within the network.  I knew that it couldn't be that
easy and of course that didn't work.  We could not start the Remedy service
and the ar.cfg and armonitor.cfg have already been change and point to the
new VM guest OS.  Our current system is on 7.1, ITSM 6.3, this is a Window
base environment and the database server, web server and application server
is on the same machine.

I have never built a development server this way before.  Normally I would
create a new SQL instance on the same SQL box and do a DB backup and restore
the ARSystem DB on the new instance and make sure that the ARSystem DB owner
is ARAdmin.

If anyone have an experience in setting the development server via a VM
clone and won't mind the time to educate some of us I would appreciate it.

Thanks

T.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Changing the process flow bar in change.

[Charles Baldi]

Hey Howard, how are you doing?

The key form to look at is the Process Flow Structure Setup.  It
lets you define or modify the flow for each application.  I was able
to successfully add things like Pending status reasons and the like.
To add selections that trigger workflow (like Next Stage) is more
involved and I haven't done that yet, but you can search for vis in
the object list and poke at the Visualization Process supporting
forms.  What follows is a response from BMC when I was trying to
figure out how to add status reason selections:

As per our discussion over the phone, you can add new Status Reason
using VIS:ProcessFlowStructureSetup form.

As I informed you during our discussion that we have one Defect and
RFE logged with engineering.

==
Here is the information about defect:

DEFECT ID: SW00304704
Summary: Process Flow Structure Setup: - Accelerator Item
configuration does not work in a MSP environment.
==

Details about Enhancement Request.

RFE ID: SW00268932
Summary: Add Status reason to process flow bar.
Detail Information:
Is it the possibility to add/modify new values to the Status Reason in
the Incident Management in some status as Pending or Resolved?
==


Hope this helps.

Chuck



On Tue, Mar 9, 2010 at 2:02 PM, Howard Richter hbr4...@gmail.com wrote:
 **

 All,



 We are running an early version of ITSM 7 and I am trying to see if the
 process flow bar for Change was changed and at a loss of what forms control
 it.



 For example the first item in our change process flow bar, is Initiate
 (Normal), then the pull down has Next Stage, Help or clear.  What I am
 trying to see if this was how the system came Out Of Box or was it changed.

 So if anyone knows the names of the controlling forms, or how to modify the
 process flow bar can you please let me know.



 As always thanks,

 Howard

 --
 Howard Richter
 Red Hat Certified Technician
 CompTIA Linux+ Certified
 ITIL Foundation Certified
 E-Mail = hbr4...@gmail.com
 LinkedIn Profile = http://www.linkedin.com/in/hbr4270
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Changing the process flow bar in change.

[Howard Richter]

Chuck,

Thanks and doing well. Also still waiting for the shoe to drop.

I was able to map it out, but its an area that I will need to do some more
research before I play.

Thanks and say hi to the gang for me,

Howard

On Tue, Mar 9, 2010 at 2:35 PM, Charles Baldi charles.ba...@gmail.comwrote:

 Hey Howard, how are you doing?

 The key form to look at is the Process Flow Structure Setup.  It
 lets you define or modify the flow for each application.  I was able
 to successfully add things like Pending status reasons and the like.
 To add selections that trigger workflow (like Next Stage) is more
 involved and I haven't done that yet, but you can search for vis in
 the object list and poke at the Visualization Process supporting
 forms.  What follows is a response from BMC when I was trying to
 figure out how to add status reason selections:

 As per our discussion over the phone, you can add new Status Reason
 using VIS:ProcessFlowStructureSetup form.

 As I informed you during our discussion that we have one Defect and
 RFE logged with engineering.

 ==
 Here is the information about defect:

 DEFECT ID: SW00304704
 Summary: Process Flow Structure Setup: - Accelerator Item
 configuration does not work in a MSP environment.
 ==

 Details about Enhancement Request.

 RFE ID: SW00268932
 Summary: Add Status reason to process flow bar.
 Detail Information:
 Is it the possibility to add/modify new values to the Status Reason in
 the Incident Management in some status as Pending or Resolved?
 ==
 

 Hope this helps.

 Chuck



 On Tue, Mar 9, 2010 at 2:02 PM, Howard Richter hbr4...@gmail.com wrote:
  **
  
  All,
 
 
 
  We are running an early version of ITSM 7 and I am trying to see if the
  process flow bar for Change was changed and at a loss of what forms
 control
  it.
 
 
 
  For example the first item in our change process flow bar, is Initiate
  (Normal), then the pull down has Next Stage, Help or clear.  What I
 am
  trying to see if this was how the system came Out Of Box or was it
 changed.
 
  So if anyone knows the names of the controlling forms, or how to modify
 the
  process flow bar can you please let me know.
 
 
 
  As always thanks,
 
  Howard
 
  --
  Howard Richter
  Red Hat Certified Technician
  CompTIA Linux+ Certified
  ITIL Foundation Certified
  E-Mail = hbr4...@gmail.com
  LinkedIn Profile = http://www.linkedin.com/in/hbr4270
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
  Are_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: How to find out the status of multiple entries?

[Jarl Grøneng]

The XML input has an not known element. Most likely because of bad
written XML (manually written XML?)

Examine the input XML and take a look at the structure. Compare that
with the valid XML

--
Jarl

2010/3/9 Mark Milke mark_mi...@yahoo.com:
 To  be exact I'm getting:

 ARERR[8962] Unexpected Element in XML-Input-Ducoument: getListValues

 What does it mean? How to handle it?

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Updating Site Address after a Push Field to Site

[Shane Buchholz]

I may just be over thinking this issue, but I need to be able to have the Site 
Address field update when a Push Field from an escalation modifies the Site 
field.  Most of the workflow around this change happens with a Menu Select or a 
Return function.  We update Remedy accounts through Active Directory, and when 
the Site changes I need the address field to follow suit otherwise it renders 
the account invalid.  I have tried modifying the existing workflow to run on 
Submit, Modify, After Submit and After Modify, but it will not update the Site 
Address.

Workflow appears to be firing off of AL CTM:SHR:Site-STU-LookUp_100 followed by 
AL CTM:SHR:Site-STU-Setup-G-120_NotQuery which calls AL Guides 
SHR:SHR:SetupSiteAddress and CTM:SHR:Setup Site Menu.

No matter how I process this workflow I cannot get this information to update 
with the Push Field.  The workflow fires perfectly with Menu Select and on 
Return.

Any insight would be helpful.

ARS 7.5 p3
ITSM 7.6
SQL 2005
Windows Server 2008 64-bit

Thanks,

Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services


Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Updating Site Address after a Push Field to Site

[Thad K Esser]

**
Shane,

If you are talking about the Site Address
field on the CTM;People form, its a display only field. When a people
record is displayed, the address gets built from the address info on SIT:Site
for the corresponding site. Or am I missing what you are trying to
do?

Thad Esser
Remedy Developer





From:
Shane Buchholz sha...@samhealth.org

To:
arslist@ARSLIST.ORG

Date:
03/09/2010 12:21 PM

Subject:
Updating Site Address after a Push Field
to Site

Sent by:
Action Request System discussion
list(ARSList) arslist@ARSLIST.ORG




** 
I may just be over thinking this issue,
but I need to be able to have the Site Address field update when a Push
Field from an escalation modifies the Site field. Most of the workflow
around this change happens with a Menu Select or a Return function. We
update Remedy accounts through Active Directory, and when the Site changes
I need the address field to follow suit otherwise it renders the account
invalid. I have tried modifying the existing workflow to run on Submit,
Modify, After Submit and After Modify, but it will not update the Site
Address.

Workflow appears to be firing off of AL
CTM:SHR:Site-STU-LookUp_100 followed by AL CTM:SHR:Site-STU-Setup-G-120_NotQuery
which calls AL Guides SHR:SHR:SetupSiteAddress and CTM:SHR:Setup Site Menu.

No matter how I process this workflow I
cannot get this information to update with the Push Field. The workflow
fires perfectly with Menu Select and on Return.

Any insight would be helpful.

ARS 7.5 p3
ITSM 7.6
SQL 2005
Windows Server 2008 64-bit

Thanks,

Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services


Confidentiality Notice: This
e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where
the Answers Are_ 



*IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed.  If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited.  Nothing in this email, including any attachment, is intended to be a legally binding signature.
*

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Incident Management Console

[Shyam Attavar]

Dear Listers,

We have been seeing something quite unusual in the Incident Management Console 
on the midtier:
- whenever the Role field value is changed from the drop down menu, there is a 
brief moment we see MNU2932 (the menu item id value from the SYS:Menu 
Items form) and then the actual Menu Value is displayed in the Role field. 

We don't see this odd behavior on the User Tool. I looked at the AL logs both 
on the MT and on the UT, but did not see any reference to set fields doing an 
explicit set fields of the Menu Item ID being set into the Role field being 
displayed. 

We are running ITSM 7.1.0 on AR System 7.1.0 Patch 6

Has anyone one else seen this odd behavior? I am unable to explain this 
behavior on the MT.

Thanks,
--
Shyam

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Incident Management Console

[Andrew Fremont]

It could be the menu return the requestId, then workflow do a lookup to
replace the value. It happens slow enough on MT so you could see the Id
momentary.

On Tue, Mar 9, 2010 at 12:47 PM, Shyam Attavar atta...@sbcglobal.netwrote:

 **
 Dear Listers,

 We have been seeing something quite unusual in the Incident Management
 Console on the midtier:
 - whenever the Role field value is changed from the drop down menu, there
 is a brief moment we see MNU2932 (the menu item id value from the
 SYS:Menu Items form) and then the actual Menu Value is displayed in the Role
 field.

 We don't see this odd behavior on the User Tool. I looked at the AL logs
 both on the MT and on the UT, but did not see any reference to set fields
 doing an explicit set fields of the Menu Item ID being set into the Role
 field being displayed.

 We are running ITSM 7.1.0 on AR System 7.1.0 Patch 6

 Has anyone one else seen this odd behavior? I am unable to explain this
 behavior on the MT.

 Thanks,
 --
 Shyam
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_




-- 
ARS 7.0.1 P005
MS SQL 2005
MT- 7.1 P006
Microsoft IIS ServletExec/5.0p06

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Updating Site Address after a Push Field to Site

[Shane Buchholz]

I missed that portion on my email.  This is indeed on the CTM:People form, and 
the Site Address field updates when the Site is selected from the Menu or when 
you hit the Enter key in that field.  The update to Site Address does pull the 
information from the SIT:Site Alias Company LookUp form I believe.

Thanks,

Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Tuesday, March 09, 2010 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Updating Site Address after a Push Field to Site

**
Shane,

If you are talking about the Site Address field on the CTM;People form, its a 
display only field.  When a people record is displayed, the address gets built 
from the address info on SIT:Site for the corresponding site.  Or am I missing 
what you are trying to do?

Thad Esser
Remedy Developer

From:

Shane Buchholz sha...@samhealth.org

To:

arslist@ARSLIST.ORG

Date:

03/09/2010 12:21 PM

Subject:

Updating Site Address after a Push Field to Site

Sent by:

Action Request System discussion list(ARSList) arslist@ARSLIST.ORG






**
I may just be over thinking this issue, but I need to be able to have the Site 
Address field update when a Push Field from an escalation modifies the Site 
field.  Most of the workflow around this change happens with a Menu Select or a 
Return function.  We update Remedy accounts through Active Directory, and when 
the Site changes I need the address field to follow suit otherwise it renders 
the account invalid.  I have tried modifying the existing workflow to run on 
Submit, Modify, After Submit and After Modify, but it will not update the Site 
Address.

Workflow appears to be firing off of AL CTM:SHR:Site-STU-LookUp_100 followed by 
AL CTM:SHR:Site-STU-Setup-G-120_NotQuery which calls AL Guides 
SHR:SHR:SetupSiteAddress and CTM:SHR:Setup Site Menu.

No matter how I process this workflow I cannot get this information to update 
with the Push Field.  The workflow fires perfectly with Menu Select and on 
Return.

Any insight would be helpful.

ARS 7.5 p3
ITSM 7.6
SQL 2005
Windows Server 2008 64-bit

Thanks,

Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services




Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

*IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed. If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited. 
Nothing in this email, including any attachment, is intended to be a legally 
binding signature. *
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Updating Site Address after a Push Field to Site

[Charles Baldi]

If you are trying to trigger ALs from an escalation, that won't work.  What
you need to do (or what I would do) is create a filter that duplicates the
action of the OOB active links.  You can then set this to fire on Modify and
even check to see if the address field is empty first.

Regards,
Chuck Baldi

On Tue, Mar 9, 2010 at 4:31 PM, Shane Buchholz sha...@samhealth.org wrote:

 **

 I missed that portion on my email.  This is indeed on the CTM:People form,
 and the Site Address field updates when the Site is selected from the Menu
 or when you hit the Enter key in that field.  The update to Site Address
 does pull the information from the SIT:Site Alias Company LookUp form I
 believe.



 Thanks,



 Shane Buchholz

 Systems Analyst II - Remedy

 Information Services Operations

 Samaritan Health Services



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Thad K Esser
 *Sent:* Tuesday, March 09, 2010 12:38 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Updating Site Address after a Push Field to Site



 **
 Shane,

 If you are talking about the Site Address field on the CTM;People form, its
 a display only field.  When a people record is displayed, the address gets
 built from the address info on SIT:Site for the corresponding site.  Or am I
 missing what you are trying to do?

 *Thad Esser*
 Remedy Developer

   From:

 Shane Buchholz sha...@samhealth.org

 To:

 arslist@ARSLIST.ORG

 Date:

 03/09/2010 12:21 PM

 Subject:

 Updating Site Address after a Push Field to Site

 Sent by:

 Action Request System discussion list(ARSList) arslist@ARSLIST.ORG


  --




 **
 I may just be over thinking this issue, but I need to be able to have the
 Site Address field update when a Push Field from an escalation modifies the
 Site field.  Most of the workflow around this change happens with a Menu
 Select or a Return function.  We update Remedy accounts through Active
 Directory, and when the Site changes I need the address field to follow suit
 otherwise it renders the account invalid.  I have tried modifying the
 existing workflow to run on Submit, Modify, After Submit and After Modify,
 but it will not update the Site Address.

 Workflow appears to be firing off of AL CTM:SHR:Site-STU-LookUp_100
 followed by AL CTM:SHR:Site-STU-Setup-G-120_NotQuery which calls AL Guides
 SHR:SHR:SetupSiteAddress and CTM:SHR:Setup Site Menu.

 No matter how I process this workflow I cannot get this information to
 update with the Push Field.  The workflow fires perfectly with Menu Select
 and on Return.

 Any insight would be helpful.

 ARS 7.5 p3
 ITSM 7.6
 SQL 2005
 Windows Server 2008 64-bit

 Thanks,

 Shane Buchholz
 Systems Analyst II - Remedy
 Information Services Operations
 Samaritan Health Services


  --

 Confidentiality Notice: This e-mail message, including any attachments, is
 for the sole use of the intended recipient(s) and may contain confidential
 and privileged information. Any unauthorized review, use, disclosure or
 distribution is prohibited. If you are not the intended recipient, please
 contact the sender by reply e-mail and destroy all copies of the original
 message.
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

 *IMPORTANT NOTICE: This communication, including any attachment, contains
 information that may be confidential or privileged, and is intended solely
 for the entity or individual to whom it is addressed. If you are not the
 intended recipient, you should delete this message and are hereby notified
 that any disclosure, copying, or distribution of this message is strictly
 prohibited. Nothing in this email, including any attachment, is intended to
 be a legally binding signature. *

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: ARS v7.0.1P2 upgrade to ARS v7.5 P4 Failure

[Susan Palmer]

Update:

There is an active defect SW00327170 that appears to be in QA to resolve
this issue.  Of course we have no feedback on when but I do know it was not
fixed in patch 4 since we tried that patch and had the same results.

It's a shame that something fixed in 7.0.1P7 as noted by Rafael did not seem
to find its way through numerous versions after that.

I'll provide an update when received.

Thanks,
Susan


On Thu, Mar 4, 2010 at 7:08 AM, Rodriguez, Rafael J x23718 
rafael.rodrig...@broadridge.com wrote:

 **
 Susan we had the same issue when we upgraded from ARS 7.0.1P6 to 7.5 P2.

 The issue is with the control table not being upgraded properly. You MUST
 upgrade to 7.0.1P7 first, this will fix the control table and allow the 7.5
 upgrade. This was a bug that was fixed in patch7 of the 7.0.1 version.

 HTH,

  --
 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Susan Palmer
 *Sent:* Tuesday, March 02, 2010 4:44 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* ARS v7.0.1P2 upgrade to ARS v7.5 P4 Failure

 **

 Hi Everyone,

 This was supposed to be pretty straightforward, we're only upgrading (not
 overwriting) the ARS engine and email engine, nothing else.  We've started
 on our test server.

 We've had about 5 failed installs as of today.  It indicates that the
 database is not the correct version.  We confirm when we start that we're at
 dbversion '22' and when the install fails we see the following:


  r...@svs035 (/apps/oracle/product/10.2.0/db_1)$

  $ORACLE_HOME/bin/sqlplus

  arad...@st_remt1

  SQL*Plus: Release 10.2.0.2.0 - Production on Tue Mar 2 13:00:24 2010

  Copyright (c) 1982, 2005, Oracle. All Rights Reserved.

  Oracle Database 10g Enterprise Edition Release 10.2.0.1.0 - 64bit

  Production With the Partitioning, OLAP and Data Mining options

  SQL select dbversion from control;

  DBVERSION

  --

  23

  We restore the database and we're back at dbversion 22.  The install log
 indicates the following:


 *(Mar 02 2010 12:23:45.272 PM
 -0600),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerOracleManageUpgradeDatabaseTask,
 *

 *  LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to upgrade the
 database schema],Detail=[[SQLERRORCODE]=0 [SQLMESSAGE]=Failed to run SQL
 statement [ALTER TABLE FILTER_NOTIFY MODIFY ( BEHAVIOR NUMBER(15) )] Due to
 [ORA-01440: column to be modified must be empty to decrease precision or
 scale*

 *][SQLSTATEMENT]=]}*

 *(Mar 02 2010 12:23:45.273 PM
 -0600),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerOracleManageUpgradeDatabaseTask,
 *

 *  THROWABLE EVENT {Description=[Failed to upgrade the database schema]},*

 *  Throwable=[java.sql.SQLException: Failed to run SQL statement [ALTER
 TABLE FILTER_NOTIFY MODIFY ( BEHAVIOR NUMBER(15) )] Due to [ORA-01440:
 column to be modified must be empty to decrease precision or scale*

 *]*

 *
 com.bmc.install.utility.database.io.DatabaseModelJDBCWriter.writeStatements(DatabaseModelJDBCWriter.java:245)
 *

 *
 com.bmc.install.utility.database.io.DatabaseModelJDBCWriter.writeStatements(DatabaseModelJDBCWriter.java:130)
 *

 *
 com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageUpgradeDatabaseBusinessTask.processDBVendorTablesXMLFile(ARServerManageUpgradeDatabaseBusinessTask.java:399)
 *

 *
 com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerManageUpgradeDatabaseBusinessTask.execute(ARServerManageUpgradeDatabaseBusinessTask.java:98)
 *

 *
 com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerOracleManageUpgradeDatabaseTask.execute(ARServerOracleManageUpgradeDatabaseTask.java:85)
 *

 *  com.bmc.install.task.InstallationTask.run(InstallationTask.java:79)*

   java.lang.Thread.run(Unknown Source)]

 *(Mar 02 2010 12:23:45.276 PM
 -0600),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,*

 *  LOG EVENT {Description=[SET PROPERTY
 FAILED_INSTALL_FEATURES],Detail=[featureARServer]}*
 *(Mar 02 2010 12:23:45.282 PM -*
 **
 *We even tried an overwrite upgrade and cannot get past this error.  It's
 like the install script already writes something to the database and then
 chokes and doesn't rollback leaving you high and dry.*
 **
 *If you've seen something like this I'd love to hear how you resolved it.
 We're working with support but obviously we don't have a solution yet.  We
 cannot move onto the dev and prod servers until we know we can do clean
 upgrades.*
 **
 *Thanks for your help,*
 **
 *Susan Palmer*
 *ShopperTrak*
 *200 W Monroe 11th Floor*
 *Chicago, IL  60606*
 *312-529-5325*
 *312-502-7687*
 *spal...@shoppertrak.com *
 **
 *ARS v7.0.1P2*
 *Oracle 10g*
 *Sun Solaris*




 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

 This message and any attachments are intended only for the use of the 
 addressee and
 may contain information 

Re: ARS 7.5 Patches for a new install

[Jason Miller]

I also ran into some issues with installing patch 4 fresh.  This is on
Windows 2008 64bit but had similar issues. Had a few rik errors, the
administration plugings were not working, the install hung on the final
servers start.

I removed everything, installed patch 3 and am upgrading to patch 4 now.
Jason

On Tue, Mar 9, 2010 at 3:08 AM, Dee ddus...@aol.com wrote:

 I'm experiencing these issue with patch 4 on upgrade on unix.

 1. Installer won't run with X11 biniary in Libpath.
 2. On a custom install in of arserver, arealdap, ardbcldap, flashboard,
 email engine, the rik import, fail to import most of the system forms, with
 no errors. Except for group from.
 3. Experienced error where the installer couldnot stop/start arserverd,
 once.

 Hopefully, this will help.

 Sincerely,
 D.D



 On Mar 8, 2010, at 2:18 PM, Roger Justice rjust2...@aol.com wrote:

  Patch 4 is inclusive. If this is the first time you have installed 7.5 be
 sure to use the custom install to select what you want installed.


 -Original Message-
 From: Pierson, Shawn shawn.pier...@sug.com
 To: arslist@ARSLIST.ORG
 Sent: Mon, Mar 8, 2010 2:06 pm
 Subject: ARS 7.5 Patches for a new install


 **
 Good afternoon,

 I wanted to see if there is any undocumented best practice for a 7.5
 upgrade in terms of what ARS patches to install.  Normally I would just go
 straight to the highest level, but lately BMC hasn’t been making all of
 their patches all-inclusive like they used to so I don’t want to miss out on
 anything and run into problems.

 Thanks,

 Shawn Pierson
 Remedy Developer | Southern Union


 Private and confidential as detailed here. If you cannot access hyperlink,
 please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.netarslist: 
 Where the Answers Are_


 ___



  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Incident Management Console

[Shyam Attavar]

Actually, I don't see any reference to the Menu Item ID being set in the logs. 
I looked at all the Activelinks and not there either for the Menu Item ID being 
used. Is this a midtier behavior that cannot be changed, or am I missing 
something?





From: Andrew Fremont andrewfrem...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tue, March 9, 2010 1:25:53 PM
Subject: Re: Incident Management Console

**
It could be the menu return the requestId, then workflow do a lookup to replace 
the value. It happens slow enough on MT so you could see the Id momentary.


On Tue, Mar 9, 2010 at 12:47 PM, Shyam Attavar atta...@sbcglobal.net wrote:

**

Dear Listers,

We have been seeing something quite unusual in the Incident Management Console 
on the midtier:
- whenever the Role field value is changed from the drop down menu, there is a 
brief moment we see MNU2932 (the menu item id value from the SYS:Menu 
Items form) and then the actual Menu Value is displayed in the Role field. 

We don't see this odd behavior on the User Tool. I looked at the AL logs both 
on the MT and on the UT, but did not see any reference to set fields doing an 
explicit set fields of the Menu Item ID being set into the Role field being 
displayed. 

We are running ITSM 7.1.0 on AR System 7.1.0 Patch 6

Has anyone one else seen this odd behavior? I am unable to explain this 
behavior on the MT.

Thanks,
--
Shyam

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_


-- 
ARS 7.0.1 P005
MS SQL 2005
MT- 7.1 P006
Microsoft IIS ServletExec/5.0p06


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: ARS 7.5 Patches for a new install

[Jason Miller]

The upgrade from patch 3 to patch 4 still had errors but less.  The Approval
Server failed to install with the following error in the logs:   LOG EVENT
{Description=[Failed to execute
executeApprovalServerUpgradeNative],Detail=[Encountered error while
executing arapupgd]}

I re-ran the patch 4 installer and just installed Approval Server and it
appeared to install (there were no errors anyways).

Jason

On Tue, Mar 9, 2010 at 2:36 PM, Jason Miller jason.mil...@gmail.com wrote:

 I also ran into some issues with installing patch 4 fresh.  This is on
 Windows 2008 64bit but had similar issues. Had a few rik errors, the
 administration plugings were not working, the install hung on the final
 servers start.

 I removed everything, installed patch 3 and am upgrading to patch 4 now.
 Jason


 On Tue, Mar 9, 2010 at 3:08 AM, Dee ddus...@aol.com wrote:

 I'm experiencing these issue with patch 4 on upgrade on unix.

 1. Installer won't run with X11 biniary in Libpath.
 2. On a custom install in of arserver, arealdap, ardbcldap, flashboard,
 email engine, the rik import, fail to import most of the system forms, with
 no errors. Except for group from.
 3. Experienced error where the installer couldnot stop/start arserverd,
 once.

 Hopefully, this will help.

 Sincerely,
 D.D



 On Mar 8, 2010, at 2:18 PM, Roger Justice rjust2...@aol.com wrote:

  Patch 4 is inclusive. If this is the first time you have installed 7.5 be
 sure to use the custom install to select what you want installed.


 -Original Message-
 From: Pierson, Shawn shawn.pier...@sug.com
 To: arslist@ARSLIST.ORG
 Sent: Mon, Mar 8, 2010 2:06 pm
 Subject: ARS 7.5 Patches for a new install


 **
 Good afternoon,

 I wanted to see if there is any undocumented best practice for a 7.5
 upgrade in terms of what ARS patches to install.  Normally I would just go
 straight to the highest level, but lately BMC hasn’t been making all of
 their patches all-inclusive like they used to so I don’t want to miss out on
 anything and run into problems.

 Thanks,

 Shawn Pierson
 Remedy Developer | Southern Union


 Private and confidential as detailed here. If you cannot access
 hyperlink, please e-mail sender. _Platinum Sponsor:
 rmisoluti...@verizon.net ARSlist: Where the Answers Are_


 ___



  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Merging two systems

[Nall, Roger]

System 1 -
*   ARS 7.1 patch 4
*   WIN2003
*   SQL2000
System 2 -
*   ARS 7.1 patch 4
*   Solaris
*   Oracle 10g


We are looking to merge these systems into one. We will probably go with AIX 
and Oracle 10g. I was wondering if anyone had any good advise besides praying.

Thanks,


Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
http://saintake.t-mobile.com/interfaces/default.aspx





___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Unable to do a Change Field Action-Attaching Menu to Character field

[Raj]

Hello all,
Trying to attach a MENU to a character field dynamically.In the change
field action, selected the field , made the field access to Read/
Write, selected the checkbox Attach Menu to Field and selected the
character menu from the list and saved the active link. It is not
working . When checked the logs it shows * No such field on
schema, did anybody encounter this kind of issue. Unable to attach a
MENU to the character field.
Please advice.
Thanks,
Raj

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Unable to do a Change Field Action-Attaching Menu to Character field

[Mark Latta]

Raj,

 

When you want to assign a menu dynamically through workflow, you still need to 
initialize the character field.  Type $NULL$ into the field that lets you 
associate a menu with it.  No menu will be attached initially, but it will let 
you add a menu through workflow.

 

Let me know if this worked for you.

 

- mark
 
 Date: Tue, 9 Mar 2010 18:17:44 -0800
 From: ravi6...@gmail.com
 Subject: Unable to do a Change Field Action-Attaching Menu to Character field
 To: arslist@ARSLIST.ORG
 
 Hello all,
 Trying to attach a MENU to a character field dynamically.In the change
 field action, selected the field , made the field access to Read/
 Write, selected the checkbox Attach Menu to Field and selected the
 character menu from the list and saved the active link. It is not
 working . When checked the logs it shows * No such field on
 schema, did anybody encounter this kind of issue. Unable to attach a
 MENU to the character field.
 Please advice.
 Thanks,
 Raj
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
  
_
Hotmail: Powerful Free email with security by Microsoft.
http://clk.atdmt.com/GBL/go/201469230/direct/01/
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Unable to do a Change Field Action-Attaching Menu to Character field

[Ravi]

Hello Mark,
Thank you for the reply.
So , you mean in the attributes tab under Menus of that particular field,
right ?
I tried that too but didn't work.

On Tue, Mar 9, 2010 at 7:13 PM, Mark Latta mjla...@hotmail.com wrote:

 **
 Raj,

 When you want to assign a menu dynamically through workflow, you still need
 to initialize the character field.  Type $NULL$ into the field that lets you
 associate a menu with it.  No menu will be attached initially, but it will
 let you add a menu through workflow.

 Let me know if this worked for you.

 - mark

  Date: Tue, 9 Mar 2010 18:17:44 -0800
  From: ravi6...@gmail.com
  Subject: Unable to do a Change Field Action-Attaching Menu to Character
 field
  To: arslist@ARSLIST.ORG

 
  Hello all,
  Trying to attach a MENU to a character field dynamically.In the change
  field action, selected the field , made the field access to Read/
  Write, selected the checkbox Attach Menu to Field and selected the
  character menu from the list and saved the active link. It is not
  working . When checked the logs it shows * No such field on
  schema, did anybody encounter this kind of issue. Unable to attach a
  MENU to the character field.
  Please advice.
  Thanks,
  Raj
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

 --
 Hotmail: Powerful Free email with security by Microsoft. Get it 
 now.http://clk.atdmt.com/GBL/go/201469230/direct/01/
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Trial license for BMC

[Arnab Baral]

Hi David,

I already have a permanent Support id. Its generating the new trial license
which I am receiving through email. But yet its not updating the new
license.

Does this have something to do with the host id?

If yes then what is the solution? I want to go ahead with the trial license
only.

Regards
Arnab

On Tue, Mar 9, 2010 at 8:22 PM, Easter, David david_eas...@bmc.com wrote:

 **

 As you mention, trial licenses have an expiration date.  If you are past
 the expiration date, the license will no longer be usable.



 You will need to request another trial license from BMC.  Please contact
 your BMC sales representative or authorized BMC partner.  You’ll need to get
 a temporary Support ID assigned to you.  Once you have that, you can request
 another trial license from the BMC Support Central site.



 Note, however, that trial licenses expire to ensure that the product is not
 used beyond its evaluation period.  I would encourage you to discuss
 actually purchasing the product with your BMC sales representative or BMC
 Partner.



 -David J. Easter

 Sr. Product Manager, Solution Strategy and Development

 BMC Software, Inc.



 The opinions, statements, and/or suggested courses of action expressed in
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My
 voluntary participation in this forum is not intended to convey a role as a
 spokesperson, liaison or public relations representative for BMC Software,
 Inc.





 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Arnab Baral
 *Sent:* Tuesday, March 09, 2010 3:53 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Trial license for BMC



 **

 Hi Listers,



 I was using Trial license from BMC for CMDB application which has expired.

 I am trying to get a new one but its not allowing me to add.



 Please let me know the reason and the solution.



 This is urgent!

 Regards

 Arnab

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: How to turn off/on filters or links depending upon the role of a user?

[jham36]

If yu are working with Roles, you might want to do something like
$ROLES$ LIKE % + Infrastructure Change Master + %
You can use $GROUPS$, but you would need to find the Group that maps
to the Roles on the Group form.  The group name for OOTB ITSM roles
are numbers.

James

On Mar 9, 11:54 am, Misi Mladoniczky m...@rrr.se wrote:
 Hi,

 You should use the $PROCESS$ function Application-Confirm-Group group_ID
 to do this.

 Create a couple of integer-display-only-fields for the groups you need to
 check, and then do an early Set-Fields-Filter to set the values:

 Filter 1:
   Set-Fields:
     GroupMember6001 = $PROCESS$ Application-Confirm-Group 6001
     GroupMember6333 = $PROCESS$ Application-Confirm-Group 6333
     GroupMember7123 = $PROCESS$ Application-Confirm-Group 7123

 If the value of the field is 1, the use is a member of that group. It will
 be 0 if the user is not a member.

         Best Regards - Misi, RRR AB,http://www.rrr.se

 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, athttp://rrr.se.





  Howard,
  Try NOT $GROUPS$ LIKE %Infrastructure Change Master% in the Run If of
  the filter
  Should do the trick but it can get complicated if there are more groups
  you need to isolate. You would be adding another AND NOT $GROUPS$ LIKE
  %groupname% for additional groups.
  HTH,

  ---
  John J. Reiser
  Senior Software Development Analyst
  Remedy Administrator/Developer
  Lockheed Martin - MS2
  The star that burns twice as bright burns half as long.
  Pay close attention and be illuminated by its brilliance. - paraphrased by
  me
  
  From: Action Request System discussion list(ARSList)
  [mailto:arsl...@arslist.org] On Behalf Of Howard Richter
  Sent: Tuesday, March 09, 2010 10:06 AM
  To: arsl...@arslist.org
  Subject: Re: How to turn off/on filters or links depending upon the role
  of a user?

  **

  Good morning all,

  I have been stepping back into the world of programming (ok no laughter)
  and have a question. I need to disable or enable filters or links
  depending upon the role of the users and trying to figure out how.

  For example lets say I have a filter that I want to fire for all users,
  unless that user was the Infrastructure Change Master.

  Any ideas?

  As always thanks and take care,

  Howard

  --

  Howard Richter
  Remedy Administrator
  Cox Enterprises, Inc
  Red Hat Certified Technician
  CompTIA Linux+ Certified
  ITIL Foundation Certified
  E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com
  LinkedIn Profile =http://www.linkedin.com/in/hbr4270

  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
  Are_

  ___ 
  
  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
  attend wwrug10www.wwrug.comARSlist: Where the Answers Are

  --
  This message was scanned by ESVA and is believed to be clean.

 ___ 
 
 UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
 attend wwrug10www.wwrug.comARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Is there any difference in the Set Fields and Push Field actions of Activelink and Filter?

[jham36]

Filters run server side and Active Links run on the client.
Push Fields pushes data to another form.
Set Fields sets data on the current form.  The data can come from
another form.

James

On Mar 9, 5:58 am, Dee ddus...@aol.com wrote:
 Filters run on server side. So, that push action can be triggered in  
 the background.

 Active link run on the form level basically user interaction triggers  
 it.

 Push action on active link or filter do the same thing.

 Sincerely,
 D.D

 On Mar 9, 2010, at 2:55 AM, Vikram Reddy betholi.vik...@gmail.com  
 wrote:

  Is there any difference in the Set Fields and Push Field actions of
  Activelink and Filter?

  -
  With Regards,
  B.Vikram Simha Reddy.
  --
  View this message in 
  context:http://old.nabble.com/Is-there-any-difference-in-the-Set-Fields-and-P...
  Sent from the ARS (Action Request System) mailing list archive at Nabble.com
  .

  ___ 
  
  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
  attend wwrug10www.wwrug.comARSlist: Where the Answers Are

 ___ 
 
 UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
 attend wwrug10www.wwrug.comARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Is there any difference in the Set Fields and Push Field actions of Activelink and Filter?

[Vikram Reddy]

I heard like Setfield action at the filter is also a kind of push field
action since its getting done in the filter.Is that true?

Dee-28 wrote:
 
 Filters run on server side. So, that push action can be triggered in  
 the background.
 
 Active link run on the form level basically user interaction triggers  
 it.
 
 Push action on active link or filter do the same thing.
 
 Sincerely,
 D.D
 
 
 On Mar 9, 2010, at 2:55 AM, Vikram Reddy betholi.vik...@gmail.com  
 wrote:
 
 Is there any difference in the Set Fields and Push Field actions of
 Activelink and Filter?

 -
 With Regards,
 B.Vikram Simha Reddy.
 -- 
 View this message in context:
 http://old.nabble.com/Is-there-any-difference-in-the-Set-Fields-and-Push-Field-actions-of-Activelink-and-Filter--tp27832429p27832429.html
 Sent from the ARS (Action Request System) mailing list archive at
 Nabble.com 
 .

 ___
  
 
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
 
 


-
With Regards,
B.Vikram Simha Reddy.
-- 
View this message in context: 
http://old.nabble.com/Is-there-any-difference-in-the-Set-Fields-and-Push-Field-actions-of-Activelink-and-Filter--tp27832429p27846057.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

Re: Is there any difference in the Set Fields and Push Field actions of Activelink and Filter?

[pivanov]

Hello,

 if you perform Set Field action on the same form on which you fire
the Modify or Submit action it will push the values (as Push Field
actions).

Regards,
 Plamen Ivanov
 www.remedydevelopers.eu


On 10 Март, 08:33, Vikram Reddy betholi.vik...@gmail.com wrote:
 I heard like Setfield action at the filter is also a kind of push field
 action since its getting done in the filter.Is that true?





 Dee-28 wrote:

  Filters run on server side. So, that push action can be triggered in  
  the background.

  Active link run on the form level basically user interaction triggers  
  it.

  Push action on active link or filter do the same thing.

  Sincerely,
  D.D

  On Mar 9, 2010, at 2:55 AM, Vikram Reddy betholi.vik...@gmail.com  
  wrote:

  Is there any difference in the Set Fields and Push Field actions of
  Activelink and Filter?

  -
  With Regards,
  B.Vikram Simha Reddy.
  --
  View this message in context:
 http://old.nabble.com/Is-there-any-difference-in-the-Set-Fields-and-P...
  Sent from the ARS (Action Request System) mailing list archive at
  Nabble.com
  .

  ___­

  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
  attend wwrug10www.wwrug.comARSlist: Where the Answers Are

  ___­
  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
  attend wwrug10www.wwrug.comARSlist: Where the Answers Are

 -
 With Regards,
 B.Vikram Simha Reddy.
 --
 View this message in 
 context:http://old.nabble.com/Is-there-any-difference-in-the-Set-Fields-and-P...
 Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

 ___­
 UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
 attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Скриване на 
 цитирания текст -

 - Показване на цитирания текст -

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are