Re: login name not friendly or recognizable
Hi, With things explained a little further, I do not see that the custom authenticator would be able to solve your problem. You want the user to use the Unfriendly Name at Login, and you want to see the Friendly Name in all other places. You must do some additional things. You must swap the Unfriendly name to the Friendly name before it is sent to the AR Server. You can still keep the Unfriendly name for the authenticator by putting that into the extra Authentication-field that is normally not used. The technology to trap the login dialog differ between the native client and the web client. If you are using DevStudio, it is not possible create your own login dialog. Another problem is that the authenticator (AREA-plugin) is only called when the password-field is blank. That means that you have to store the actual password somewhere else... Could you not just use the Friendly name in all places in the AR System except one? That would be the actual login dialog on the web client, where you have some java-script-code to map the entered Unfriendly login name into the Friendly name used by the system? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I didn't either, but thought I'd mention just in case! I don't think I have the ability to do a custom authenticator like Misi suggested, and know if it would work in our setup. Perhaps it would be an interesting enhancement allow for an alias to be associated with Login Name for system timestamps - or maybe a server setting that says use Full Name. Though I guess that could present auditing problems - David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, May 24, 2011 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable ** Outside of writing a custom authenticator, as mentioned earlier, I don't see that as an option. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, May 24, 2011 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable ** At the login prompt in Brien's case the user will be typing in the friendly name, while the alias in field 117 is used behind the scene. That's okay if you don't mind the users using the friendly name at login. But it does bring up a concern of mine: I'd like a way to use the external alias at the login prompt (since that's the login our users are familiar with) without having it be the value is stamped on fields. Otherwise, I'm looking at the same issue Brien mentioned of creating extra fields (and an extra line for each diary field entry) to show who updated the case. Any other ideas on how to handle that? David Durling University of Georgia ARS 7.5 From: Brien Dieterle [mailto:brien.diete...@cgcmail.maricopa.edu] Sent: Tuesday, May 24, 2011 11:09 AM To: arslist@ARSLIST.ORG Cc: David Durling Subject: Re: login name not friendly or recognizable Yes, this looks perfect. I'm so glad I wasn't the only one clueless to its existence :-). We just went through a Login Name migration using Misi's nifty tool rrrLoginConvhttps://www.rrr.se/cgi/tools/main#rrrLoginConv. Now I have to find downtime to run that tool again to replace the unfriendly name with a friendly one, but it should work great! Thanks!! Brien On 5/24/2011 6:30 AM, David Durling wrote: If I understand, field 117 only works with external authentication (it is the login name on the external system). At least that's how we use it. So it should help Brien if that's his situation. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, May 24, 2011 8:16 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable That is a sweet option -- I like it!!! Well done BMC... (Actually Remedy if 5.1.2 ???) Surprisingly I have never heard about it. Is there weird fallout from using it??? Like $USER$ is the authenticated value? Or ??? -John On May 23, 2011, at 6:57 PM, LJ LongWing wrote: Brien, You can add a field to the User form (forget the ID off hand) that allows you to specify ABC013251 is an alternate ID for user smith.john, but leave smith.john as the login IDthey would be able to authenticate with the alternate ID, but the username would still be populated into last mod, diary, etcthe full details and specs are in the documentation. -Original Message-
Re: OT: Duke Nuken Forever
Spelling FAIL on my part... I deserve the shrink ray. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Shafqat Ayaz Sent: Tue 5/24/2011 11:50 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Duke Nuken Forever I believe it is Duke NUKEM and not Nuken. Unless they changed the name recently! there are a few fans out there! Shafqat Ayaz From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Tuesday, May 24, 2011 6:50 PM Subject: Re: OT: Duke Nuken Forever ** This is Friday only fare. You all loose 5 bonus points and two lives (Yes, it's true, I've never heard of the game). .. Dan From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: May 24, 2011 6:30 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Duke Nuken Forever ** Hail to the king. baby From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, May 24, 2011 6:01 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Duke Nuken Forever ** In the words of the Dukester, It's time to kick ass and chew gum. And I'm all outta gum. Rick On May 24, 2011 2:56 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: This wonderful game is brought to you by the failed Rapture instead of Hell freezing over ;) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, May 24, 2011 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Duke Nuken Forever ** It was supposed to release May 8. But it was delayed. Again. Rick On May 24, 2011 2:41 PM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: I know some of you fans exist out there from a previous post... so yes, Duke Nukem Forever will be released June 14 for all major consoles :) Hell has officially frozen over! -Tauf ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the
OVERVIEW CONSOLE BLANK
I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
Presuming all other users are OK only this user is affected... Did his browser change (update or revert to different ver)? Did his local java jre change (update or revert to different ver)? Did you clear the local browser cache? Did you clear the local java cache? Did it work before, but suddenly stop working? Did user's profile change in ARS (permissions, roles, etc)? Did you re-cache mid-tier? That's the obvious troubleshooting I can think of... JDHood On Wed, May 25, 2011 at 8:07 AM, Patel, Fazila fazila.pa...@siemens.comwrote: ** I am having a strange problem on one of the User’s PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User’s PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: login name not friendly or recognizable
I remember thinking the same thing you did when I read that sentence in the docs in the past, so I understand! David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Tuesday, May 24, 2011 8:08 PM To: arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable ** Dang, I was reading what I wanted to believe, I suppose. Brien On 5/24/2011 1:05 PM, David Durling wrote: ** Sorry, it may have sounded like I was talking SSO - but I meant not having to use specifically the Login Name field contents at the prompt David Durling University of Georgia From: David Durling Sent: Tuesday, May 24, 2011 2:39 PM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: RE: login name not friendly or recognizable Yes, the Authentication Login Name is used for authentication, but that's behind the scenes - the user still has to type the Remedy Login Name in the login dialog box - and that's what I don't want them to have to do. We're been using this using this for a while, with a mix of accounts - some local Remedy passwords, some against LDAP. The LDAP users do have to type in whatever is in the Login Name field on the user form in order to log in. But maybe there's some other way of configuring this I've missed - David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Tuesday, May 24, 2011 2:32 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable ** That's not how I read it, although I haven't had a chance to test this. The docs say this, specifically (emphasis my text). If the Authentication Login Name (Unfriendly Name) field is present on the User form, the value contained in this field is used for authentication instead of the name entered in the User Name field (Friendly Name) in the Login dialog box. In our case we will be using single-signon (kerberos) with our unfriendly Active Directory account name. So this should work perfectly for both of us, right? Brien On 5/24/2011 11:04 AM, David Durling wrote: ** At the login prompt in Brien's case the user will be typing in the friendly name, while the alias in field 117 is used behind the scene. That's okay if you don't mind the users using the friendly name at login. But it does bring up a concern of mine: I'd like a way to use the external alias at the login prompt (since that's the login our users are familiar with) without having it be the value is stamped on fields. Otherwise, I'm looking at the same issue Brien mentioned of creating extra fields (and an extra line for each diary field entry) to show who updated the case. Any other ideas on how to handle that? David Durling University of Georgia ARS 7.5 From: Brien Dieterle Sent: Tuesday, May 24, 2011 11:09 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Cc: David Durling Subject: Re: login name not friendly or recognizable Yes, this looks perfect. I'm so glad I wasn't the only one clueless to its existence :-). We just went through a Login Name migration using Misi's nifty tool rrrLoginConvhttps://www.rrr.se/cgi/tools/main#rrrLoginConv. Now I have to find downtime to run that tool again to replace the unfriendly name with a friendly one, but it should work great! Thanks!! Brien On 5/24/2011 6:30 AM, David Durling wrote: If I understand, field 117 only works with external authentication (it is the login name on the external system). At least that's how we use it. So it should help Brien if that's his situation. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, May 24, 2011 8:16 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable That is a sweet option -- I like it!!! Well done BMC... (Actually Remedy if 5.1.2 ???) Surprisingly I have never heard about it. Is there weird fallout from using it??? Like $USER$ is the authenticated value? Or ??? -John On May 23, 2011, at 6:57 PM, LJ LongWing wrote: Brien, You can add a field to the User form (forget the ID off hand) that allows you to specify ABC013251 is an alternate ID for user smith.john, but leave smith.john as the login IDthey would be able to authenticate with the alternate ID, but the username would still be populated into last mod, diary, etcthe full details and specs are in the documentation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Monday, May 23, 2011 4:28 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: login name not friendly or recognizable How do you all deal with environments where your Login Name is not Friendly, such as ABC013251? We are moving from using
Re: login name not friendly or recognizable
Misi, We still have a good portion of our users on the Remedy User client, so we don't really have the option of relying on a web login dialog anytime soon. Thanks for the idea - something for me to keep in mind - David David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, May 25, 2011 3:44 AM To: arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable Hi, With things explained a little further, I do not see that the custom authenticator would be able to solve your problem. You want the user to use the Unfriendly Name at Login, and you want to see the Friendly Name in all other places. You must do some additional things. You must swap the Unfriendly name to the Friendly name before it is sent to the AR Server. You can still keep the Unfriendly name for the authenticator by putting that into the extra Authentication-field that is normally not used. The technology to trap the login dialog differ between the native client and the web client. If you are using DevStudio, it is not possible create your own login dialog. Another problem is that the authenticator (AREA-plugin) is only called when the password-field is blank. That means that you have to store the actual password somewhere else... Could you not just use the Friendly name in all places in the AR System except one? That would be the actual login dialog on the web client, where you have some java-script-code to map the entered Unfriendly login name into the Friendly name used by the system? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I didn't either, but thought I'd mention just in case! I don't think I have the ability to do a custom authenticator like Misi suggested, and know if it would work in our setup. Perhaps it would be an interesting enhancement allow for an alias to be associated with Login Name for system timestamps - or maybe a server setting that says use Full Name. Though I guess that could present auditing problems - David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, May 24, 2011 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable ** Outside of writing a custom authenticator, as mentioned earlier, I don't see that as an option. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, May 24, 2011 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable ** At the login prompt in Brien's case the user will be typing in the friendly name, while the alias in field 117 is used behind the scene. That's okay if you don't mind the users using the friendly name at login. But it does bring up a concern of mine: I'd like a way to use the external alias at the login prompt (since that's the login our users are familiar with) without having it be the value is stamped on fields. Otherwise, I'm looking at the same issue Brien mentioned of creating extra fields (and an extra line for each diary field entry) to show who updated the case. Any other ideas on how to handle that? David Durling University of Georgia ARS 7.5 From: Brien Dieterle [mailto:brien.diete...@cgcmail.maricopa.edu] Sent: Tuesday, May 24, 2011 11:09 AM To: arslist@ARSLIST.ORG Cc: David Durling Subject: Re: login name not friendly or recognizable Yes, this looks perfect. I'm so glad I wasn't the only one clueless to its existence :-). We just went through a Login Name migration using Misi's nifty tool rrrLoginConvhttps://www.rrr.se/cgi/tools/main#rrrLoginConv. Now I have to find downtime to run that tool again to replace the unfriendly name with a friendly one, but it should work great! Thanks!! Brien On 5/24/2011 6:30 AM, David Durling wrote: If I understand, field 117 only works with external authentication (it is the login name on the external system). At least that's how we use it. So it should help Brien if that's his situation. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, May 24, 2011 8:16 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable That is a sweet option -- I like it!!! Well done BMC... (Actually Remedy if 5.1.2 ???) Surprisingly I have never heard about it. Is there weird fallout from using it??? Like
Re: OVERVIEW CONSOLE BLANK
The User is not logging on via the Web. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: 25 May 2011 14:35 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.commailto:fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.commailto:fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
Still need java and flash, even for the client. Rick On May 25, 2011 5:45 AM, Patel, Fazila fazila.pa...@siemens.com wrote: The User is not logging on via the Web. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: 25 May 2011 14:35 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.commailto: fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.commailto: fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mid-Tier and opening several windows for a single logon session.
Rafael, Excuse me for jumping in on your question for David Easter, but might it be feasible to instruct your users to use different browsers for the 2 applications? On ARS 7.5, at least, I am able to sustain different user login sessions on the same PC if I use Internet Explorer for one and Firefox for the other. It helps me when I'm testing access as different users. David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Tuesday, May 24, 2011 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Dave sorry for delay, the reason why we have this is because we have a portal application which uses a generic ID as we allow any user to come in and submit an inquiry via portal. This Portal application is being hosted using the same mid-tier. Are you saying that we should use a totally isolated mid-tier for this other app? Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, May 20, 2011 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Any particular reason why the users have Different IDs on the two servers that are connected to the same Mid-Tier? And I'm a little confused about the opens another window and logs into mid-tier for another application. Once you're logged into the Mid-Tier with credentials you wouldn't log in again - which is probably the base of your problem. You're basically logging out of one set of credentials and logging in with different set - toggling between the two. Are these two completely separate systems that should not be connected? i.e. why did you choose to use one Mid-Tier for two servers if they share no common authentication? -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Friday, May 20, 2011 07:15 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. David what about the following scenario, User opens a window and logs into Mid-Tier for a specific application, then opens another window and logs into mid-tier for another application with a Different ID. This way they can work on issues simultaneously. Issue we encountered is that the second login session overrides the first and now the user credentials for second application are passed to first. What are your thoughts on this? Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, May 13, 2011 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Correct. You can easily open up multiple records at the same time. This has been true since the inception of the Mid-Tier, so it should be completely possible on AR System 7.1.00. In fact, it'd be interesting to hear how you're avoiding it, since the fact that multiple windows open when using the product was feedback we received that led to a change in AR System 7.6.04 that keeps multiple windows from opening (although it too allows multiple windows to be opened if you hold down the Shift Key when navigating). -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, May 13, 2011 08:25 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Chris, Are you saying that you are having trouble with your users having more than one window open?shouldn't be an issue from the same source, if they have a button that opens the form in question in a new window, then open another.I guess I'm not understanding where this is an issue even for 7.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf
7.6.4 P1??
All, I had seen few emails about Patch 1 for 7.6.4 but could not find it on the BMC site. Any idea if this was released? Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 P1??
Hi, This is where I found it: https://webapps.bmc.com/epd/faces/patchDnld.jsp Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, I had seen few emails about Patch 1 for 7.6.4 but could not find it on the BMC site. Any idea if this was released? Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: get a substring after the last \ of a string
Hi,
I would probably create a guide, but you can loop via execution order just
as well.
Filter execution order 123:
Run If: ('field' LIKE %\%)
Action 1:
Set-Fields: CURRENT TRANS
field = SUBSTRC($field$, STRSTRC($field$, \) + 1)
Action 2:
Goto 123
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Dear listers,
I have a question:
How can I get a substring after the last \ of a string?
Example:
What I have:
C:\folder1\folder2\folder3\folder4\file1.txt
C:\folder1\folder2\folder3\file2.txt
C:\folder1\folder2\file3.txt
What I want:
file1.txt
file2.txt
file3.txt
Anybody an idea?
Thanks a lot for your help
Regards
Christoph
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AW: get a substring after the last \ of a string
Hey,
did it :)
thanks a lot
regards
Christoph
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] Im Auftrag von Misi Mladoniczky
Gesendet: Mittwoch, 25. Mai 2011 16:15
An: arslist@ARSLIST.ORG
Betreff: Re: get a substring after the last \ of a string
Hi,
I would probably create a guide, but you can loop via execution order just as
well.
Filter execution order 123:
Run If: ('field' LIKE %\%)
Action 1:
Set-Fields: CURRENT TRANS
field = SUBSTRC($field$, STRSTRC($field$, \) + 1) Action 2:
Goto 123
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Dear listers,
I have a question:
How can I get a substring after the last \ of a string?
Example:
What I have:
C:\folder1\folder2\folder3\folder4\file1.txt
C:\folder1\folder2\folder3\file2.txt
C:\folder1\folder2\file3.txt
What I want:
file1.txt
file2.txt
file3.txt
Anybody an idea?
Thanks a lot for your help
Regards
Christoph
__
_ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
___
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www.wwrug.com ARSList: Where the Answers Are
Canned packages that extend BMC Remedy
I am compiling a list of the products that are built on Remedy or extend Remedy. If you are a vendor that has products that extend Remedy please contact me directly (john.sundb...@kineticdata.com) And by products - I mean software that is sold to other companies -- not an internal big system. Examples: Aeroprise Buoyant Solutions - ESS@Work Column Technologies - Case Management Kinetic Data - Kinetic (I know of these) MobileReach MyEService - Chat for Remedy SMI Telecoms -- Telecom OSS Others??? Thanks, -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 P1
Thanks Atul Vohra -Original Message- From: Misi Mladoniczky [m...@rrr.se] Date: 05/25/2011 09:44 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 P1?? Hi, This is where I found it: https://webapps.bmc.com/epd/faces/patchDnld.jsp Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. All, I had seen few emails about Patch 1 for 7.6.4 but could not find it on the BMC site. Any idea if this was released? Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Incident Scripts
Is there any reason behind the way BMC developed this piece as being locked/accessible only to explicit groups? In our situation, we have 214 support groups and we need to associate about 23 scripts. That means 23*214 = 4922 script mappings that need to be loaded into the system. Imagine if the number tripled, that means 69*214 = 14766 mappings. Does anyone else suffer from this limitation or restriction? Any work around or we need to do our own customization to make the each script available to all groups? ARS: 7.5.04 ITSM: 7.6.00 DB: Oracle 10g -- Mohamed Abdelaziz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Incoming Email Messages
We are trying to push all incoming emails to their associated tickets on the Work Log table. Is there any better way to parse the ticket # out of the subject other than the old way of including words that you would like to ignore in your qualification? Does the id get parsed out of the box? I looked for workflow that does that and did not find any. ARS: 7.5.04 ITSM: 7.6.00 DB: Oracle 10g -- Mohamed Abdelaziz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Incoming Email Messages
We are trying to push all incoming emails to their associated tickets on the Work Log table. Is there any better way to parse the ticket # out of the subject other than the old way of including words that you would like to ignore in your qualification? Does the id get parsed out of the box? I looked for workflow that does that and did not find any. ARS: 7.5.04 ITSM: 7.6.00 DB: Oracle 10g -- Mohamed Abdelaziz -- Mohamed Abdelaziz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Incident Scripts
Is there any reason behind the way BMC developed this piece as being locked/accessible only to explicit groups? In our situation, we have 214 support groups and we need to associate about 23 scripts. That means 23*214 = 4922 script mappings that need to be loaded into the system. Imagine if the number tripled, that means 69*214 = 14766 mappings. Does anyone else suffer from this limitation or restriction? Any work around or we need to do our own customization to make the each script available to all groups? ARS: 7.5.04 ITSM: 7.6.00 DB: Oracle 10g -- Mohamed Abdelaziz -- Mohamed Abdelaziz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incident Scripts
Hi, We recommend a shared template and a shared scripts group. Then we added our support people to that group as standard. Then all the shared templates/scripts are for the shared group. Hope this helps Regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz Sent: 25 May 2011 16:47 To: arslist@ARSLIST.ORG Subject: Incident Scripts ** Is there any reason behind the way BMC developed this piece as being locked/accessible only to explicit groups? In our situation, we have 214 support groups and we need to associate about 23 scripts. That means 23*214 = 4922 script mappings that need to be loaded into the system. Imagine if the number tripled, that means 69*214 = 14766 mappings. Does anyone else suffer from this limitation or restriction? Any work around or we need to do our own customization to make the each script available to all groups? ARS: 7.5.04 ITSM: 7.6.00 DB: Oracle 10g -- Mohamed Abdelaziz _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incident Scripts
In your case this is a disadvantage, but makes sense for the companies that want to provide scripts that are specific to only certain support groups. I did this for templates; I created a dummy group and made every support person a member of that group. That way whenever I needed to make a template available to all, I merely permission it for that group. I think that should work for you as well for scripts. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 moe.abdela...@gmail.com 05/25/11 11:46 AM ** Is there any reason behind the way BMC developed this piece as being locked/accessible only to explicit groups? In our situation, we have 214 support groups and we need to associate about 23 scripts. That means 23*214 = 4922 script mappings that need to be loaded into the system. Imagine if the number tripled, that means 69*214 = 14766 mappings. Does anyone else suffer from this limitation or restriction? Any work around or we need to do our own customization to make the each script available to all groups? ARS: 7.5.04 ITSM: 7.6.00 DB: Oracle 10g -- Mohamed Abdelaziz _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incoming Email Messages
I am on ARS 6.3 but do something like that. First thing I do is push the email from the AR System Email Messages form to a staging form. The I have a filter in the staging form parse the incident number out of the subject line in to a field I call Related Incident Number. This works no matter where the Incident Number is in the subject line. SUBSTRC($Subject:$, STRSTRC($Subject:$, INC0), STRSTRC($Subject:$, INC0) +10) Then I use another filter to find the matching Incident and push. $Related Incident Number$ = 'Incident Number' Hope this helps Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz Sent: Wednesday, May 25, 2011 11:51 AM To: arslist@ARSLIST.ORG Subject: Incoming Email Messages ** We are trying to push all incoming emails to their associated tickets on the Work Log table. Is there any better way to parse the ticket # out of the subject other than the old way of including words that you would like to ignore in your qualification? Does the id get parsed out of the box? I looked for workflow that does that and did not find any. ARS: 7.5.04 ITSM: 7.6.00 DB: Oracle 10g -- Mohamed Abdelaziz -- Mohamed Abdelaziz _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Duke Nuken Forever
You are not alone.. I am not a PC / Video games person myself and have never heard of it either.. From: arslist Sent: Tuesday, May 24, 2011 9:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OT: Duke Nuken Forever ** This is Friday only fare. You all loose 5 bonus points and two lives (Yes, it’s true, I’ve never heard of the game). …. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: May 24, 2011 6:30 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Duke Nuken Forever ** Hail to the king… baby From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, May 24, 2011 6:01 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Duke Nuken Forever ** In the words of the Dukester, It's time to kick ass and chew gum. And I'm all outta gum. Rick On May 24, 2011 2:56 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: This wonderful game is brought to you by the failed Rapture instead of Hell freezing over ;) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, May 24, 2011 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Duke Nuken Forever ** It was supposed to release May 8. But it was delayed. Again. Rick On May 24, 2011 2:41 PM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: I know some of you fans exist out there from a previous post... so yes, Duke Nukem Forever will be released June 14 for all major consoles :) Hell has officially frozen over! -Tauf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
That’s a good thought.. Even if he does have flash installed check the version.. Usually the user client would prompt if there is no flash installed and display a clickable link to download it if its absent or if a incompatible version is installed.. If a compatible version is already installed, you would want to check your registry to make sure that it is not being supressed.. I recently worked on an engagement where even after a compatible version was installed, it would be suppressed due to the presence of a key that had to be manually deleted.. Joe From: Rick Cook Sent: Wednesday, May 25, 2011 8:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incoming Email Messages
Also, if you don't need the staging form for other considerations, I think you could also push them directly to the Incident with something like $Subject$ LIKE ((% + 'Incident Number') + %) If no requests match: Take no action If any requests match: Modify First Matching Request And if you want to provide for the possibility there is no match create a new incident, add an additional push fields after the first one: $Subject$ LIKE ((% + 'Incident Number') + %) If no requests match: Create a New Request If any requests match: Take no action Note I don't use ITSM, so this may not apply - David Durling University of Georgia ARS 7.5 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 25, 2011 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming Email Messages ** I am on ARS 6.3 but do something like that. First thing I do is push the email from the AR System Email Messages form to a staging form. The I have a filter in the staging form parse the incident number out of the subject line in to a field I call Related Incident Number. This works no matter where the Incident Number is in the subject line. SUBSTRC($Subject:$, STRSTRC($Subject:$, INC0), STRSTRC($Subject:$, INC0) +10) Then I use another filter to find the matching Incident and push. $Related Incident Number$ = 'Incident Number' Hope this helps Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz Sent: Wednesday, May 25, 2011 11:51 AM To: arslist@ARSLIST.ORG Subject: Incoming Email Messages ** We are trying to push all incoming emails to their associated tickets on the Work Log table. Is there any better way to parse the ticket # out of the subject other than the old way of including words that you would like to ignore in your qualification? Does the id get parsed out of the box? I looked for workflow that does that and did not find any. ARS: 7.5.04 ITSM: 7.6.00 DB: Oracle 10g -- Mohamed Abdelaziz -- Mohamed Abdelaziz _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Canned packages that extend BMC Remedy
John, Are you looking for Utilities as well? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, May 25, 2011 9:00 AM To: arslist@ARSLIST.ORG Subject: Canned packages that extend BMC Remedy ** I am compiling a list of the products that are built on Remedy or extend Remedy. If you are a vendor that has products that extend Remedy please contact me directly (john.sundb...@kineticdata.com) And by products - I mean software that is sold to other companies -- not an internal big system. Examples: Aeroprise Buoyant Solutions - ESS@Work Column Technologies - Case Management Kinetic Data - Kinetic (I know of these) MobileReach MyEService - Chat for Remedy SMI Telecoms -- Telecom OSS Others??? Thanks, -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I http://www.kineticdata.com/ www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: get a substring after the last \ of a string
You need to find the string position using STRSTR.. Joe From: Wagner, Christoph Sent: Wednesday, May 25, 2011 9:59 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: get a substring after the last \ of a string ** Dear listers, I have a question: How can I get a substring after the last „\“ of a string? Example: What I have: C:\folder1\folder2\folder3\folder4\file1.txt C:\folder1\folder2\folder3\file2.txt C:\folder1\folder2\file3.txt What I want: file1.txt file2.txt file3.txt Anybody an idea? Thanks a lot for your help Regards Christoph _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incoming Email Messages
That would work too but there are some things to consider. Equal is always better than LIKE. Using the wildcards on each end negates indexing and causes a full table scan. Not a big deal in performance by itself but that sort of thing adds up. If the push does not work it will be more difficult to figure out why. If the Incident Number is parsed and retained in a field then you know what is being used during the search. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, May 25, 2011 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming Email Messages ** Also, if you don't need the staging form for other considerations, I think you could also push them directly to the Incident with something like $Subject$ LIKE ((% + 'Incident Number') + %) If no requests match: Take no action If any requests match: Modify First Matching Request And if you want to provide for the possibility there is no match create a new incident, add an additional push fields after the first one: $Subject$ LIKE ((% + 'Incident Number') + %) If no requests match: Create a New Request If any requests match: Take no action Note I don't use ITSM, so this may not apply - David Durling University of Georgia ARS 7.5 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 25, 2011 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Incoming Email Messages ** I am on ARS 6.3 but do something like that. First thing I do is push the email from the AR System Email Messages form to a staging form. The I have a filter in the staging form parse the incident number out of the subject line in to a field I call Related Incident Number. This works no matter where the Incident Number is in the subject line. SUBSTRC($Subject:$, STRSTRC($Subject:$, INC0), STRSTRC($Subject:$, INC0) +10) Then I use another filter to find the matching Incident and push. $Related Incident Number$ = 'Incident Number' Hope this helps Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz Sent: Wednesday, May 25, 2011 11:51 AM To: arslist@ARSLIST.ORG Subject: Incoming Email Messages ** We are trying to push all incoming emails to their associated tickets on the Work Log table. Is there any better way to parse the ticket # out of the subject other than the old way of including words that you would like to ignore in your qualification? Does the id get parsed out of the box? I looked for workflow that does that and did not find any. ARS: 7.5.04 ITSM: 7.6.00 DB: Oracle 10g -- Mohamed Abdelaziz -- Mohamed Abdelaziz _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
date format and separator. : 03/21/2011 (ARERR 9951)
Hi All, We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as the web server. We keep on receiving the following error when trying to submit an Incident. The date entered is invalid or a bad date format. Please make sure the date format is in the ARServer's date format and separator. : 03/21/2011 (ARERR 9951) We have set the regional settings date format of the local system account on the application server that the Remedy services startup with to MM/dd/yy. The web server is setup the same. The user preference for the user we use to submit the Incident is setup to use the SHORT format. I would like to know if you can give me some thoughts what the cause might be before logging a call with BMC, maybe it is something simple. The above error is caused by a filter [SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the Reported Date to calculate a due date on SLM. Regards Francois Seegers Senior Remedy Consultant ___ Blue Turtle Technologies Tel : +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Cell: +27 (0)82 729 5273 email: franco...@blueturtle.co.zamailto:da...@blueturtle.co.za | web: www.blueturtle.co.zahttp://www.blueturtle.co.za Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: date format and separator. : 03/21/2011 (ARERR 9951)
I'm just guessing, but there are two things that I question. First, looks like you are asking for a two-digit year and providing a four-digit year. Does 03/21/11 work? The second question might be insignificant, but my is the month represented at two uppercase Ms instead of lowercase? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Wednesday, May 25, 2011 2:32 PM To: arslist@ARSLIST.ORG Subject: date format and separator. : 03/21/2011 (ARERR 9951) ** Hi All, We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as the web server. We keep on receiving the following error when trying to submit an Incident. The date entered is invalid or a bad date format. Please make sure the date format is in the ARServer's date format and separator. : 03/21/2011 (ARERR 9951) We have set the regional settings date format of the local system account on the application server that the Remedy services startup with to MM/dd/yy. The web server is setup the same. The user preference for the user we use to submit the Incident is setup to use the SHORT format. I would like to know if you can give me some thoughts what the cause might be before logging a call with BMC, maybe it is something simple. The above error is caused by a filter [SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the Reported Date to calculate a due date on SLM. Regards Francois Seegers Senior Remedy Consultant ___ Blue Turtle Technologies Tel : +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Cell: +27 (0)82 729 5273 email: franco...@blueturtle.co.zamailto:da...@blueturtle.co.za | web: www.blueturtle.co.zahttp://www.blueturtle.co.za Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Web Service Error Handling (Oracle BPEL)
Hi Jason, I had this setup but the individuals working with BPEL this side is they expect a specific response format. I'm now playing around wit XML Schemas. Thanks for your responses! Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 18, 2011 6:39 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Error Handling (Oracle BPEL) ** Do you return a value to the web service if the transaction is successful? We have a process where the calling web service expects the Request ID from the Incident that was created. If any errors are encountered the process calls an error handler to concatenate any error messages, marks the status of the request as Error (except for error checking all other filters do nothing if the status is Error) and places the concatenated error message(s) in the character field where we normally return the incident's Request ID. Jason On Mon, May 16, 2011 at 3:31 PM, Francois Seegers franco...@blueturtle.co.zamailto:franco...@blueturtle.co.za wrote: ** Hi All, I need to do error handling when an external system passes information to Remedy via a web service. Scenario: Oracle BPEL sends a new request to a Remedy staging table. Filters validate the data (Submit) and need to pass an error code back as output response if data is invalidated. I tried using error messages in a filter but the xml format created is not structured and I would like to have preconfigured error codes i.e. table storing the codes. Can anyone share some thoughts how I can accommodate data driven error code responses? Thanks Francois Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600tel:%2B27%20%280%2911%20206%205600 | Fax: +27 (0)11 206 5606tel:%2B27%20%280%2911%20206%205606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Extracting Circular Relationships from 'BMC_BaseRelationship'
Hi All We have an issue with Atrium Impact Simulator basically crashing doing nothing and BMC support says that it is because of the circular relationships which are not allowed. Example: Considering the following as relationship records Record # Source Recon Destination Recon 1 A1.ReconID A2. ReconID 2 A2. ReconID A3. ReconID 3 A3. ReconID A4. ReconID 4 A3. ReconID A1. ReconID 5 A4. ReconID A5. ReconID 6 A5. ReconID A4. ReconID 7 A5. ReconID A6. ReconID 8 A7. ReconID A8. ReconID 9 A9. ReconID A11. ReconID 10 A5. ReconID A3. ReconID here is an example of circular relationships Record # Source Recon Destination Recon 1 A1.ReconID A2. ReconID 2 A2. ReconID A3. ReconID 4 A3. ReconID A1. ReconID 5 A4. ReconID A5. ReconID 6 A5. ReconID A4. ReconID Now I am working on a SQL query to extract those circular relations from “BMC.CORE:BMC_BaseRelationship” but cannot seem to get the right logic. Any help is greatly appreciated, Thanks in advance Mahesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Override Server view and filed display property caching
Hi When a form is open in Dev studio we have form properties basic then Override Server display caching Select the Disable VUI Display Property Caching check box to disable caching of view display properties for this form. Clear the check box to enable caching for this form. Select the Disable Field Display Property Caching check box to disable caching of field display properties for this form. Clear the check box to enable caching for this form what exactly the above check boxes used ? Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: date format and separator. : 03/21/2011 (ARERR 9951)
Hi Curt,that is what I thought as well, I just do not know where Remedy get the in the error from? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Wednesday, May 25, 2011 8:40 PM To: arslist@ARSLIST.ORG Subject: Re: date format and separator. : 03/21/2011 (ARERR 9951) ** I'm just guessing, but there are two things that I question. First, looks like you are asking for a two-digit year and providing a four-digit year. Does 03/21/11 work? The second question might be insignificant, but my is the month represented at two uppercase Ms instead of lowercase? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.commailto:cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Wednesday, May 25, 2011 2:32 PM To: arslist@ARSLIST.ORG Subject: date format and separator. : 03/21/2011 (ARERR 9951) ** Hi All, We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as the web server. We keep on receiving the following error when trying to submit an Incident. The date entered is invalid or a bad date format. Please make sure the date format is in the ARServer's date format and separator. : 03/21/2011 (ARERR 9951) We have set the regional settings date format of the local system account on the application server that the Remedy services startup with to MM/dd/yy. The web server is setup the same. The user preference for the user we use to submit the Incident is setup to use the SHORT format. I would like to know if you can give me some thoughts what the cause might be before logging a call with BMC, maybe it is something simple. The above error is caused by a filter [SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the Reported Date to calculate a due date on SLM. Regards Francois Seegers Senior Remedy Consultant ___ Blue Turtle Technologies Tel : +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Cell: +27 (0)82 729 5273 email: franco...@blueturtle.co.zamailto:da...@blueturtle.co.za | web: www.blueturtle.co.zahttp://www.blueturtle.co.za Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Canned packages that extend BMC Remedy
BOMGAR Chat and allowes to initiate a support session from the BMC Remedy interface and, at the end of the session, update the incident with the following information: 1. Chat Transcript 2. System Information 3. Session Notes 4. Exit Surveys From: John Sundberg john.sundb...@kineticdata.com To: arslist@ARSLIST.ORG Sent: Wed, May 25, 2011 8:59:45 AM Subject: Canned packages that extend BMC Remedy ** I am compiling a list of the products that are built on Remedy or extend Remedy. If you are a vendor that has products that extend Remedy please contact me directly (john.sundb...@kineticdata.com) And by products - I mean software that is sold to other companies -- not an internal big system. Examples: Aeroprise Buoyant Solutions - ESS@Work Column Technologies - Case Management Kinetic Data - Kinetic (I know of these) MobileReach MyEService - Chat for Remedy SMI Telecoms -- Telecom OSS Others??? Thanks, -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Canned packages that extend BMC Remedy
I am mostly looking for stuff that the customer would see or would directly support the customer. HR stuff, Proj Mgmt, Communications (chat, email, etc..) , sales assistance, marketing, etc... -John On May 25, 2011, at 1:41 PM, LJ LongWing wrote: ** John, Are you looking for Utilities as well? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, May 25, 2011 9:00 AM To: arslist@ARSLIST.ORG Subject: Canned packages that extend BMC Remedy ** I am compiling a list of the products that are built on Remedy or extend Remedy. If you are a vendor that has products that extend Remedy please contact me directly (john.sundb...@kineticdata.com) And by products - I mean software that is sold to other companies -- not an internal big system. Examples: Aeroprise Buoyant Solutions - ESS@Work Column Technologies - Case Management Kinetic Data - Kinetic (I know of these) MobileReach MyEService - Chat for Remedy SMI Telecoms -- Telecom OSS Others??? Thanks, -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: date format and separator. : 03/21/2011 (ARERR 9951)
Read up on the environment variable ARDATE in the configuration guide. This env var is set on the server and controls the internal date format on the server during server side processing. Axton Grams On Wed, May 25, 2011 at 1:49 PM, Francois Seegers franco...@blueturtle.co.za wrote: ** Hi Curt,that is what I thought as well, I just do not know where Remedy get the in the error from? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Wednesday, May 25, 2011 8:40 PM To: arslist@ARSLIST.ORG Subject: Re: date format and separator. : 03/21/2011 (ARERR 9951) ** I’m just guessing, but there are two things that I question. First, looks like you are asking for a two-digit year and providing a four-digit year. Does 03/21/11 work? The second question might be insignificant, but my is the month represented at two uppercase Ms instead of lowercase? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Wednesday, May 25, 2011 2:32 PM To: arslist@ARSLIST.ORG Subject: date format and separator. : 03/21/2011 (ARERR 9951) ** Hi All, We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as the web server. We keep on receiving the following error when trying to submit an Incident. The date entered is invalid or a bad date format. Please make sure the date format is in the ARServer's date format and separator. : 03/21/2011 (ARERR 9951) We have set the regional settings date format of the local system account on the application server that the Remedy services startup with to MM/dd/yy. The web server is setup the same. The user preference for the user we use to submit the Incident is setup to use the SHORT format. I would like to know if you can give me some thoughts what the cause might be before logging a call with BMC, maybe it is something simple. The above error is caused by a filter [SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the Reported Date to calculate a due date on SLM. Regards Francois Seegers Senior Remedy Consultant ___ Blue Turtle Technologies Tel : +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Cell: +27 (0)82 729 5273 email: franco...@blueturtle.co.za | web: www.blueturtle.co.za Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OFF-TOPIC: URGENT NEED Mid-level Remedy Resource -Boulder, Colorado
This is a funded position and is open ended--on going (long term) work -Federal Agencies TARGET START DATE: ASAP PLEASE NOTE: Candidates submitted must be US Citizens able to obtain or possess a US Government security clearance DESCRIPTION OF PROJECT AND TASKS: Job Description: Responsible for delivering customized tool solutions to customers in response to complex business requirements. Provide technical leadership (based on in-depth BMC Remedy and other technical knowledge) in the analysis, definition, design, development, configuration, construction, implementation, and integration of these solutions. Install, configure, and integrate with DB2, MSSQL, and Tivoli software. Manage all 3rd party bridges in/out of the BMC Remedy system. Install/configure new BMC Remedy releases and patches for ARS and ITSM applications Desired Experience/Education: · 3-5 years experience working in AIX and Windows environments. · At least 5 years working with BMC Remedy. · Experience with Crystal Reports. Required Skills: · BMC Remedy ARS (Version 7.x, 7.5 preferred) · BMC Remedy ITSM (Version 7.x, 7.5 preferred) · BMC Remedy CMDB · BMC Remedy Service Request Management · BMC Remedy Knowledge Management Desired Skills: · Experience in an AIX/DB2 · Experience in Windows/MSSQL environments · Experience providing support for the implementation, troubleshooting and maintenance of BMC Remedy ITSM software suite. · Experienced with BMC Remedy customization, data, and forms, importing data into Remedy and creating and maintaining the Knowledge Management database. · Prior experience creating Computer Based Training (CBT) for BMC Remedy and performing BMC Remedy training is desirable. Candidate must also be able to obtain federal secret level security clearance. Desired Certifications: * ITIL V3 Foundation CertificationF * BMC Remedy Certification (various) Primary Job Duties: · Job Duty 1 (30%) – Install, configure, patch and support BMC Remedy ITSM Suite 7.5. · Job Duty 2 (30%) – Develop detailed specifications necessary to achieve the desired technical solution, including architectural details, coding and scripting the tools to be used. · Job Duty 3 (20%) - Analyze customer’s needs to determine the technical solutions that will best meet those needs, including gathering and reviewing detailed technical and non-technical requirements. · Job Duty 4 (10%) – Design the overall architecture of unique tools solutions for customers and integrating all of the unique requirements into one comprehensive solution. ·Job Duty 5 (10%) – Develop, test, maintain support Remedy customizations to improve service delivery, customer needs or productivity improvements If interested and willing to make a positive career change, please rush resume to me, with target salary and statement that I and my employer (NewGen Technologies Inc.) are authorized to present you exclusively for this position. Also, and importantly, if you have a US Government Clearance, please specify date issued or when last updated), Issuing Agency, type of clearance. This position can be W-2 with benefits or 1099. (There are NO dollars provided for relocation or per diem) Looking forward to hearing from you, Sincerely, Jeff Glaser VP Recruiting NewGen Technologies 703-729-3382 j...@newgentechnologies.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mid-Tier and opening several windows for a single logon session.
we have a portal application which uses a generic ID as we allow any user to come in and submit an inquiry via portal. Having multiple people logging in under the same ID is not really the best idea. AR System does allow for guest users so that each submission could be tracked by an actual username. Are you saying that we should use a totally isolated mid-tier for this other app? That was more a question for you. If you do not want any users who are accessing server 1 to ever be able to access server 2 - and the authentication for server 1 is completely separate from server 2, it sounds like you may want to keep them more separated at the Mid-Tier level as well. Others on the list may have additional ideas/comments on this. It's not sounding like a best configuration to me - but of course this is all based on the limited information provided here. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, May 25, 2011 05:54 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Rafael, Excuse me for jumping in on your question for David Easter, but might it be feasible to instruct your users to use different browsers for the 2 applications? On ARS 7.5, at least, I am able to sustain different user login sessions on the same PC if I use Internet Explorer for one and Firefox for the other. It helps me when I'm testing access as different users. David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Tuesday, May 24, 2011 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Dave sorry for delay, the reason why we have this is because we have a portal application which uses a generic ID as we allow any user to come in and submit an inquiry via portal. This Portal application is being hosted using the same mid-tier. Are you saying that we should use a totally isolated mid-tier for this other app? Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, May 20, 2011 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Any particular reason why the users have Different IDs on the two servers that are connected to the same Mid-Tier? And I'm a little confused about the opens another window and logs into mid-tier for another application. Once you're logged into the Mid-Tier with credentials you wouldn't log in again - which is probably the base of your problem. You're basically logging out of one set of credentials and logging in with different set - toggling between the two. Are these two completely separate systems that should not be connected? i.e. why did you choose to use one Mid-Tier for two servers if they share no common authentication? -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Friday, May 20, 2011 07:15 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. David what about the following scenario, User opens a window and logs into Mid-Tier for a specific application, then opens another window and logs into mid-tier for another application with a Different ID. This way they can work on issues simultaneously. Issue we encountered is that the second login session overrides the first and now the user credentials for second application are passed to first. What are your thoughts on this? Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, May 13, 2011 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Correct. You can easily open up multiple records at the same time.
Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 25, 2011 5:35 PM To: arslist@ARSLIST.ORG Subject: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
I am not sure if these errors are related but I found the arsystem.tag file in C:\Program Files* (x86)*\Common Files\AR System\Licenses\servername? instead of C:\Program Files\Common Files\AR System\Licenses\servername. This is a upgrade form 32-bit to 64-bit AR and the installer keeps the Program Files (x86) path. It looks like the installer wants to to look in the normal 64-bit program path for the arsystem.tag file while everything else is in the normal 32-bit path. Jason On Wed, May 25, 2011 at 3:35 PM, Jason Miller jason.mil...@gmail.comwrote: Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. “Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version.” Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, May 25, 2011 5:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Canned packages that extend BMC Remedy
Yurbi www.yurbi.com -Business Intelligence, Data Integration, and Correlation and Alert Engine thanks, David On Wed, May 25, 2011 at 10:59 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I am compiling a list of the products that are built on Remedy or extend Remedy. If you are a vendor that has products that extend Remedy please contact me directly (john.sundb...@kineticdata.com) And by products - I mean software that is sold to other companies -- not an internal big system. Examples: Aeroprise Buoyant Solutions - ESS@Work Column Technologies - Case Management Kinetic Data - Kinetic (I know of these) MobileReach MyEService - Chat for Remedy SMI Telecoms -- Telecom OSS Others??? Thanks, -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: date format and separator. : 03/21/2011 (ARERR 9951)
Hi Axton, Thanks for your reply, I have set this environment variable, for Windows I read is ARDATEONLY (ARDATEONLY=MM/dd/) and restarted our Remedy services. What I do find is that when submitting the Incident it creates a record on the HPD:CFG Ticket Num Generator form and the workflow use the create date of this record as the reported date on the Incident. Looking at this date it reads MM/dd/yy even though I have set the ARDATEONLY environment variable to MM/dd/ Any thoughts? Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, May 25, 2011 10:29 PM To: arslist@ARSLIST.ORG Subject: Re: date format and separator. : 03/21/2011 (ARERR 9951) Read up on the environment variable ARDATE in the configuration guide. This env var is set on the server and controls the internal date format on the server during server side processing. Axton Grams On Wed, May 25, 2011 at 1:49 PM, Francois Seegers franco...@blueturtle.co.za wrote: ** Hi Curt,that is what I thought as well, I just do not know where Remedy get the in the error from? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schryver, Curt Sent: Wednesday, May 25, 2011 8:40 PM To: arslist@ARSLIST.ORG Subject: Re: date format and separator. : 03/21/2011 (ARERR 9951) ** I'm just guessing, but there are two things that I question. First, looks like you are asking for a two-digit year and providing a four-digit year. Does 03/21/11 work? The second question might be insignificant, but my is the month represented at two uppercase Ms instead of lowercase? Curt A. Schryver Action Request System Administrator TE Connectivity 717-810-2109 tel 717-810-2124 fax cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Wednesday, May 25, 2011 2:32 PM To: arslist@ARSLIST.ORG Subject: date format and separator. : 03/21/2011 (ARERR 9951) ** Hi All, We are running Atrium, ITSM and SLM on Windows servers with Red-Hat Linux as the web server. We keep on receiving the following error when trying to submit an Incident. The date entered is invalid or a bad date format. Please make sure the date format is in the ARServer's date format and separator. : 03/21/2011 (ARERR 9951) We have set the regional settings date format of the local system account on the application server that the Remedy services startup with to MM/dd/yy. The web server is setup the same. The user preference for the user we use to submit the Incident is setup to use the SHORT format. I would like to know if you can give me some thoughts what the cause might be before logging a call with BMC, maybe it is something simple. The above error is caused by a filter [SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX] using the Reported Date to calculate a due date on SLM. Regards Francois Seegers Senior Remedy Consultant ___ Blue Turtle Technologies Tel : +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Cell: +27 (0)82 729 5273 email: franco...@blueturtle.co.za | web: www.blueturtle.co.za Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication
Re: Canned packages that extend BMC Remedy
www.northcraftanalytics.com Kelly From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Ferguson Sent: Wednesday, May 25, 2011 7:48 PM To: arslist@ARSLIST.ORG Subject: Re: Canned packages that extend BMC Remedy ** Yurbi www.yurbi.comhttp://www.yurbi.com -Business Intelligence, Data Integration, and Correlation and Alert Engine thanks, David On Wed, May 25, 2011 at 10:59 AM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** I am compiling a list of the products that are built on Remedy or extend Remedy. If you are a vendor that has products that extend Remedy please contact me directly (john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com) And by products - I mean software that is sold to other companies -- not an internal big system. Examples: Aeroprise Buoyant Solutions - ESS@Work Column Technologies - Case Management Kinetic Data - Kinetic (I know of these) MobileReach MyEService - Chat for Remedy SMI Telecoms -- Telecom OSS Others??? Thanks, -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com 651.556.0930tel:651.556.0930 I www.kineticdata.comhttp://www.kineticdata.com/ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Assets import issue
** Hi Experts, This may be a basic question but I am new to Assets, andgot stuckhere- I need to import certain asset records, for System Software. There is one Join Form - AST:SystemSoftware This is a inner join ofform - BMC:BMC_SystemSoftware with itself. BMC:BMC_SystemSoftware is a inner join of forms - BMC:BMC_SystemSoftware_ and BMC:BMC_LogicalSystemComponent BMC:BMC_LogicalSystemComponent is a inner joinof forms - BMC:BMC_LogicalSystemComponent_ and BMC:BMC_AssetBase **Join criteria is Instance ID on all joins. Itriedto import data in AST:SystemSoftware, it created all entries in all above base forms, and record is populating in all join forms except AST:SystemSoftware. Record is there in BMC:BMC_SystemSoftware and join criteria isInstanceID match with itself, but record is not populating on AST:SystemSoftware. It works fine, if data is entered manually in AST:SystemSoftware form. I scanned logs for what are all changes that take place if record is saved manually, but my investigation was notsufficient I suppose. Any suggestion is much appreciated. Regards, Vabh ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Assets import issue
Why not use AIE for import ? Thanks Mahesh On Wed, May 25, 2011 at 8:13 PM, Vaibhav Singhal vaibhavsing...@hcl.comwrote: ** Hi Experts, This may be a basic question but I am new to Assets, and got stuck here- I need to import certain asset records, for System Software. There is one Join Form - *AST:SystemSoftware* This is a inner join of form - *BMC:BMC_SystemSoftware* with itself. *BMC:BMC_SystemSoftware* is a inner join of forms - * BMC:BMC_SystemSoftware_* and *BMC:BMC_LogicalSystemComponent* *BMC:BMC_LogicalSystemComponent* is a inner join of forms - * BMC:BMC_LogicalSystemComponent_* and *BMC:BMC_AssetBase* **Join criteria is Instance ID on all joins. I tried to import data in *AST:SystemSoftware*, it created all entries in all above base forms, and record is populating in all join forms except AST:SystemSoftware. Record is there in BMC:BMC_SystemSoftware and join criteria is InstanceID match with itself, but record is not populating on AST:SystemSoftware. It works fine, if data is entered manually in AST:SystemSoftware form. I scanned logs for what are all changes that take place if record is saved manually, but my investigation was not sufficient I suppose. Any suggestion is much appreciated. Regards, Vabh -- ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Assets import issue
** Thanks for the replyMahesh. Sorry I missed system information. It'sARS 6.3 with all application of version 6. Atrium IntegrationEngine is not applicable then. Any ideas? Regards, Vabh From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Mahesh [mchand...@gmail.com] Sent: Thursday, May 26, 2011 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Assets import issue ** Why not use AIE for import ? Thanks Mahesh On Wed, May 25, 2011 at 8:13 PM, Vaibhav Singhal vaibhavsing...@hcl.com wrote: ** Hi Experts, This may be a basic question but I am new to Assets, andgot stuckhere- I need to import certain asset records, for System Software. There is one Join Form - AST:SystemSoftware This is a inner join ofform - BMC:BMC_SystemSoftware with itself. BMC:BMC_SystemSoftware is a inner join of forms - BMC:BMC_SystemSoftware_ and BMC:BMC_LogicalSystemComponent BMC:BMC_LogicalSystemComponent is a inner joinof forms - BMC:BMC_LogicalSystemComponent_ and BMC:BMC_AssetBase **Join criteria is Instance ID on all joins. Itriedto import data in AST:SystemSoftware, it created all entries in all above base forms, and record is populating in all join forms except AST:SystemSoftware. Record is there in BMC:BMC_SystemSoftware and join criteria isInstanceID match with itself, but record is not populating on AST:SystemSoftware. It works fine, if data is entered manually in AST:SystemSoftware form. I scanned logs for what are all changes that take place if record is saved manually, but my investigation was notsufficient I suppose. Any suggestion is much appreciated. Regards, Vabh ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Override Server view and filed display property caching
Hi Listers, When a form is open in Dev studio we have form properties basic then Override Server display caching Select the Disable VUI Display Property Caching check box to disable caching of view display properties for this form. Clear the check box to enable caching for this form. Select the Disable Field Display Property Caching check box to disable caching of field display properties for this form. Clear the check box to enable caching for this form what exactly the above check boxes r used for ? Thanks Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
JOB POSTING - BMC Remedy ITSM Tools Specialist - FTE - Plano, TX
JOB POSTING - FTE Position in Plano,TX **Please no 3rd party vendor solicitations** Title: ITSM Tools Specialist (Full Time FTE position in Plano, TX) Description: The ITSM Tools Specialist will provide subject matter expertise on the BMC Remedy ITSM and ITBM tool suites. Tools specialist will work with process development and program management team to analyze, design, test, and deploy a comprehensive BMC ITSM solution. Tools specialist will work with existing process architects, solution architects, and external consultants to execute on implementation tasks and provide application and platform support/administration for the BMC toolset until handover to Prod support teams after deployment phase. The solution to be implemented includes the following modules: ITSM -Service Desk (Incident Problem Mgt) -Change Mgt (Change Release) -Asset Management -CMDB -Service Level Mgt. -Service Request Mgt. -Dashboards Analytics ITBM -Demand Resource Mgt. -Service Costing -Supplier Mgt. -IT Controls Compliance Integrations/Ancilliary Technologies -Aeroprise -Xmatters (Alarmpoint) -ADDM -HP Monitoring Responsibilities: -Installation/Maintenance/Troubleshooting of technical BMC Software components on server environment. -Configuration/Customization of the ITSM and ITBM tool suites. -Requirements Definition, Technical Specifications Documentation -Data Loading/Manipulation/Maintenance -System Administration -Technical Documentation, Training Documentation, Implementation Documentation. -System Testing -Application Troubleshooting Qualifications: Bachelor degree in a technical field or equivalent experience Minimum 4-5 yrs of experience with BMC Remedy ITSM 7.x Experience architecting, implementing, developing and integrating BMC Remedy ITSM solutions. Excellent written and verbal communication skills Integration experience with development of Remedy API Windows/Linux experience Oracle Database Experience Experience deploying, configuring, and integrating ITSM modules Remedy performance tuning and optimization Interested parties should send resumes to Nathan Aker via nathan_a...@mcafee.commailto:nathan_a...@mcafee.com Thanks for your time. Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 [cid:image002.jpg@01CC1B36.07923CB0] The information contained in this email message may be privileged, confidential and protected from disclosure. If you are not the intended recipient, any review, dissemination, distribution or copying is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete the message and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image002.jpg
