date:20120423

Haven't had the chance to play around with 7.6.04 too much as yet. So 
haven't seen the impact of that default..


If it is already committed, how come its not available? Or is it available. 
I might have missed something you said in your previous posts..


Joe

-Original Message- 
From: Misi Mladoniczky
Sent: Monday, April 23, 2012 5:33 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Save the Request-ID to a field on Submit

Hi Joe,

No, it does NOT wait for the commit any longer. At least not if you use
the Default-settings in 7.6.04.

The Unique-Index-error is fine to me. It means that the AR Developer did
something wrong.

Again, all your next arguments is voided by the fact that the default
setting is now Next-ID-Commit:T, which means that the Next-ID is commited
BEFORE the filters start running.

   Best Regards - Misi, RRR AB, http://rrr.se


I think the reasoning behind keeping the nextid until after the request is
submitted is that the application waits for an actual commit before
assuming
the nextID it has queried for as there is a less than a possible chance
that
two or more users may attempt to submit a new request at the same micro
second thus attempting to use the same request ID.

I'm guessing there must be some sort of a mechanism in place to prevent
that
so that users do not get the ugly violation of unique index error.

This is just a guess though.. May not be the real reason..

In order to have a run process to get the nextID would mean that they
would
need to commit the request you are currently working on before you have
even
created it, so a sort of a create on window open. Whether or not that is a
good idea, is probably debatable. Irresponsible use of a system by
indiscriminately opening new windows, may result in loss of chunks of
Request ID's - just like it is now with the Incident ID's - at least in
this
case the Request ID's stay pretty much sequential until a server restart
where an unused block of request ID's is reset.

Loosing Request ID's is often not a very pretty sight when reporting, as
its
harder to determine if the Request ID was deliberately deleted by some
user
having a greater access to the system. You may not be able to audit that
even with a delete trigger on the database, as the application would
actually need to delete the new entry created if the user does not save.

In my opinion, a better - possibly cleaner way to fetch a Request ID on
create is to device a new channel or method to allow the developer to
access
it both from an active link (which is possible with an After Submit) as
well
as a filter. Some sort of an after submit or after modify action on a
filter.

Obviously this operation event may have not been replicated with filters
as
there must be some challenges towards making that happen..

Joe

-Original Message-
From: Misi Mladoniczky
Sent: Sunday, April 22, 2012 7:40 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Save the Request-ID to a field on Submit

Hi,

Using arschema.nextId is not a good idea, as nowadays the default behavior
in 7.6.04 is to commit that value in chunks of 100, and pick from the
memory-based list within the AR Server process.

In the old days, when the request id was increased in steps of 1 without
any
gaps, this would have worked.

I have NO IDEA why BMC does not give us the request id in phase 1 in
7.6.04,
at least if Next-ID-Commit:T is set in the ar.cfg (which is also the
default
value of 7.6.04).

They could even give us a $PROCESS$ @@:GetNextID call that would reserve
and
set the Request ID on the client side. It makes no sense barring us from
setting the Request ID in New-Mode using ACTL:s any longer.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.


Tried that Joe, but it's not working. And BTW, when you build a filter
that fires on submit and you push the newly created Request-ID into
another form, then the $LASTID$ does containt the request-id. I think
the only not-too-tricky option I have is to query the ARSystem
Metadata: arschema form for next_id...

On Apr 20, 4:17 pm, Joe Martin D'Souza jdso...@shyle.net wrote:

$LASTID$ would not necessarily hold the current Request ID that is
generated. It holds the ID of a request that was last queried for. So
if
you
have workflow that did something like that, it may not necessarily be
the ID
of your current request that was just created.

Use a filter to set the Request ID to that temp field, but bypass
filter
phasing, and name that filter to end with `!. For eg.
HPD:SetRequestID`!

That should get your current Request ID on that temp field..

Joe







-Original

Help with depuration ITSM

2012-04-23 Thread Guillermo Alfredo Torres Barron

Hi dear listers
We need to depurate and back up Incident and Change Management modules of ITSM, 
but we don't know which forms must be depurate and back up, only we want to do 
this with principal forms not with foundation o configuration catalogs
Is there any manual or document where we can know which forms nedd to depurate?
Or
Any suggestion?
We have Oracle 11g, Solaris 10,  AR Server 7.6.03, and ITSM 7.6.03
Thanks in advance
Greetings from Mexico City

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Re: Atrium Core 7.6.4 installation problem

2012-04-23 Thread Jon Slaven

Did you install Tomcat separtely or with ARSys?  Is your mid-tier working 
otherwise?

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Re: Working with ENCRYPT() function...


Good to hear from you too Michael.. I’m back in the downtown area these days – 
haven’t worked in this area since we last worked together at Nomura about 7 
years ago. Time flies eh? I’m about 2 or 3 blocks away from there and even 
intend to take lunch at some of those restaurants from that area when the 
weather gets a little more forgiving..

I’m still into Remedy work a bit of consulting and some developing. I kind of 
miss some of the older work we used to get that involved more development than 
customization. I had stayed away from ITSM kind of projects for the longest 
time, until I realized that if I kept staying away from it, I might soon have 
to start looking at an alternative solution to work with. I've had very brief 
opportunities to work with some complimentary products, but stayed with the 
mainstream Remedy products mostly.

As you may have figured out from some of my recent posts, I am currently 
working on an integration effort between Remedy and OIM (Oracle Identity 
Management) using their SPML (web services). I had a sticky pitch for a while, 
but it turned out it was because of some configuration settings from the OIM 
side. They (OIM admins) still haven’t figured out what that discrepancy might 
be but I’ve asked them to investigate the difference between a now working 
instance and the older non working one. This I figure would be useful 
information to have later while building the other production and training 
environments at this site..

Anyways getting back on topic, I’m yet to determine what length I may need to 
hold my encrypted string that holds the OIM configuration password... I have 
currently set it to 120 and for now will resort to the good old trial and error 
method, in the absence of the exact formula to use to determine it. OIM allows 
passwords of no more than length 8 and I have noticed that using an encryption 
key of length 38, a GUID, returns outputs of length averaging in between 75 to 
80.. So I created a field of length 120 to store that, hoping it would not 
cross that value.

Cheers

Joe

From: Michael Latham 
Sent: Monday, April 23, 2012 9:48 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Working with ENCRYPT() function...

** 
I have been good Joe.  Just doing the usual Remedy consultant thing. And you?  
I see you are an arslist superstar by looking at your post history.  Cool that 
you stay involved with the community so much.  I wish I had the time!  Take 
care man and stay in touch! 

Mike




Date: Fri, 20 Apr 2012 18:06:38 -0400
From: jdso...@shyle.net
Subject: Re: Working with ENCRYPT() function...
To: arslist@ARSLIST.ORG

** 
Yes I was interested in the character count as if I encrypted the input, I’d 
need to consider enough room for storage. I was tempted to build a 254 
character field to store it, but then curiosity got the better of me and I 
wanted to know if there was an algorithm to calculate the expected length of 
the encrypted text..

Yes I do remember you from Nomura. How have you been. 

Thank you for the info.. something that I can digest over the weekend..

Joe

From: Michael Latham 
Sent: Friday, April 20, 2012 5:47 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Working with ENCRYPT() function...

** 
Hey Joe -

How have things been since Nomura - if you remember me from that project and 
you are in fact the same Joe De'Souza.  

To move along, encryption algorithms vary.  If I am not mistaken Remedy ARS 
uses DES block-cipher encryption in the ENCRYPT function.DES in and of 
itself is symmetric from an algorithm standpoint. It uses one 64-bit key to 
encrypt a block of plaintext that is 64-bits into ciphered text.  It has one 
parity bit for each byte of the provided key which generates a key strength 
which is only 56-bits.



  Per BMC Documentation:

The output is limited to the size of the field used for output, including the 
base-64 encoding.
Therefore, you are limited to encrypting a string that is 3/4 the size of the 
output field.

Using the passphrase method as a way to generate the encrypted text is achieved 
using, most probably, a key derivation and salt combination.

In order to decrypt ciphered text you would need to code an external DES 
ciphering utility in your language of choice that would encrypt the plain text 
based on the key provided or decrypt the ciphered text using the key provided.  
As long as you have the key you can go back and forth with the 
encryption/decryption.


By the way, why do you need to know the length of the output string?  I am 
assuming when you say length you mean character count or something similar.


Mike









Date: Fri, 20 Apr 2012 13:48:37 -0400
From: jdso...@shyle.net
Subject: Working with ENCRYPT() function...
To: arslist@ARSLIST.ORG

Re: Remedy System comes to a standstill/unresonsive

2012-04-23 Thread Peters, Ron

The changes we made were based on recommendations from support. He really 
didn't give me any indication of why specific changes were being made except 
for one. Probably just best practice settings. The only setting he explained 
was the Cache-mode.

Ron

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Saturday, April 21, 2012 6:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy System comes to a standstill/unresonsive

Thank you all for all of your responses. Sorry, I have left you a little dry, 
but was OOO for a while for vacation.  We have looked into our private threads 
and thread counts and will soon be:

Creating private queue for recon process

Seperating RPC loop back and approval process onto their own private queue 
(currently sharing the same thread)

We are also working on improving some table scans we've seen crop up that are 
increasing the IO on our database server.  Also, we're taking steps with our 
DBAs to move our redo logs and turn off an un-needed piece of oracle audit 
logging that should help with database IO


Some answers for the posts:


Jesus - we currently have our get list set to 5000 on user servers and 15000 on 
admin operations server.  The 5000 is for a business purpose, but from what we 
heard from BMC the midtier heap can't really handle any more than 2,000 so 
we're going to work back with customers to see if we can decrease this.  We 
also have unqualified searches turned off.  Thanks for your help

Ron - thanks for your infomration on your issue.  This looks similar to our 
issue, I'm curious to know what processes were using the threads you increased. 
Thanks!

Mark - thanks for the information.  I took a look at our ar.conf file and see 
that setting on 2 out of 4 of our app servers (not sure why it is not on all 
4), but will look at applying it to the other 2.

LJ - thanks, i'll take a look at the other posts

Phil - Thanks for the information, we have the AR Email Messages form setup to 
purge all entries after 1 week.

Susan - thanks for your input on the rrr log.  I know that Misi and team have 
some great products out there, just haven't had the time to research and look 
into them, but sounds to have great benefit.


Again - thanks for everyone who has helped!

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I think I just found a sweet bug on character fields that are Edit Masked...


Would someone be kind enough to verify this before I report it?

I am on ARS 7.6.03.

Create a Character field of length 30 or so (less than the length that enables 
the Expand Box by default which is 69 I think..). Assign the display property 
of Edit Masked to it.. Try it out, on the WUT and or the MT and it should work 
ok..

Change the length of this field to a length that the Expand box gets enabled 
automatically. I changed mine to 254 or 255 – I don’t recall the exact.. Test 
that field out on the WUT (haven’t tested on web yet.) When typing in the 
contents it is masked... Tab out of the field and tab back in and you can see 
the text in clear text..

I know that an Edit Masked field just masks the characters of a field. It does 
not actually encrypt its contents – so I have no confusion about that.. Just 
putting that out there

Does this happen for you guys too? If so, what version(s) are you’ll on??

I’ll report it to BMC after I verify this is a consistent problem..

Joe

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Remedy ITSM experienced Business Analyst

2012-04-23 Thread Laura Hawkins

Hi all-

Column Technologies has a full-time/permanent Business Analyst position 
available for someone who has Remedy development/administration experience. I 
am looking for this candidate to be located in the New York/New Jersey area, 
the position will entail approximately 60-80% short-term/regional travel 
combined with working remotely from home.

I've added the job description below. Please feel free to email 
lhawk...@columnit.com for more information or forward the job description on to 
anyone you know who might be interested. This is a great position with annual 
salary, benefits and on-going training provided.

You can learn more about Column by visiting our website, www.columnit.com.

Thanks!
Laura

BUSINESS ANALYST

Column Technologies is seeking Business Analysts to facilitate requirements 
gathering workshops at customer sites, and to document the results of those 
workshops.  

Objectives:  Business Analysts are responsible for identifying the business 
needs of their clients and stakeholders to help determine solutions to business 
problems. As a translator, he or she elicits, analyzes, validates and documents 
business, organizational and/or operational requirements.

Responsibilities:
•   Perform process evaluation and re-engineering for customers in the IT 
Service Management arena. 
•   Make recommendations on ITIL compliance and strategy
•   Conduct gap analysis between customer processes and BMC ITSM Suite 
capabilities, and map those processes to the tool
•   Articulate and document the strategy, cultural impact, roles and 
responsibilities needed to successfully implement the in-scope ITSM processes
•   Help our customers properly staff, manage and deploy IT Service 
Management projects. 
Eliciting Requirements:
•   Facilitate requirements gathering session using a variety of techniques 
that include interviews, surveys, review of historical data, workshop sessions 
and structured walkthrough of the processes
•   Anticipates, quantifies and resolves problems with requirements
•   Seeks to understand and incorporate client cultural and organizational 
realities in the requirements elicitation process

Creating the Business Requirements Document:
•   Analyzes, classifies and documents requirements
•   Controls changes to the requirements baseline
•   Publishes and distributes the business requirements document
•   Use object-oriented analysis tools to create use case diagrams

Structured Analysis:
•   Identifies and clarifies requirements using conceptual and logical 
process/data modeling techniques (Business process, data flow and workflow)
•   Communicates with clients using data and process models to clarify and 
validate requirements
•   Analyzes and determines problem/opportunity/solution resolution 
(Identification of “as-is” state vs. “to-be” state)

Communication/Interpersonal Skills:
•   Effectively build positive relationships (rapport) with project 
stakeholders. 
•   Effectively communicate relevant project information to project 
stakeholders in a clear, concise and understandable manner (both in written and 
verbal format).
•   Deliver engaging, informative, well-organized presentations. 
•   Resolve and/or escalate issues in a timely fashion. 
•   Understand how to communicate difficult/sensitive information 
tactfully. 
•   Effectively demonstrate mastery of documentation software (i.e. 
Microsoft Word, Excel, PowerPoint and Visio; Adobe Acrobat).
•   Effectively master the use of the internal documentation (playbooks, 
slides, and templates), processes and techniques to elicit requirements.
•   Experience in writing proposals and statements of work; functional 
requirements specification documents; and responses to customer inquiries is 
preferred.
•   Ability to adjust the style of communication to meet the needs of the 
audience.
•   Demonstrate proper use of grammar and style in written communications.

Technical Understanding: 
•   Possesses an understanding of Column Technologies product and services 
capabilities.
•   Demonstrate basic understanding of the technology and applications 
presented to the client
•   Understand the logistics involved with specific services engagements 
(installation, integrations, etc.). 
•   Maintain awareness of new and emerging technologies and the potential 
application on client engagements. 
•   Knowledge of ITIL and other IT Best Practices frameworks (ideally, ITIL 
Foundations-certified).
•   Experience with IT systems and technology platforms.
•   Experience with Incident, Problem, Change, Configuration and Asset 
Management.
•   Ability to evaluate and assess the impact of one solution and product 
on the rest of the organization

Leadership:
•   Maintain respect of team members through example and attention to 
details exercised on your projects.
•   Challenge our customers to

Remedy Testing Consultant-Column Technologies

2012-04-23 Thread Laura Hawkins

Hi all-

I am currently looking for a Business Service Management Testing Consultant to 
join my company on a full-time/permanent basis; this position involves an 
annual salary and full-benefits. This position will involve short-term travel 
combined with working remotely from home. We are flexible on the location of 
this candidate, must be located in the United States.

You can learn more about my company by visiting www.columnit.com. Please feel 
free to email lhawk...@columnit.com for more details.

Thanks!
Laura

BSM TESTING CONSULTANT
Position Type: Full-time
Department/Group: Testing  Performance
Travel Required: Regional, as needed
Location: Location open

Column Technologies BSM Testing Consultants are responsible for managing the 
software QA process throughout the BSM implementation lifecycle including 
scoping, test planning, test execution and stakeholder reporting. Your 
responsibilities will include but are not limited to: 

Duties:

•   Functional and non-functional testing types including 
functional/regression testing, UAT, SIT and performance assurance
•   Works closely with the Project Manager to ensure the testing regime 
sufficiently covers the software requirements, that test environments are 
available and locked down as well being responsible for compliance with a 
customer’s own QA processes
•   Issue and Defect Management responsibilities within an implementation 
project fall to the BSM Test Consultant whose duty is to make sure defects are 
fixed and retested in a timely fashion
•   Producing Test Plans, Test Strategies and Test Coverage Analysis. 
•   Executing Testing: SIT, Functional, UAT and Performance Assurance.
•   Managing Software Issue and Defects.
•   Designing and Implementing Test Automation Approaches.
•   Leading the Testing Stream of Implementation Projects.
•   Travel may be required based upon project needs. You will primarily 
serve our customers onsite at their location, unless remote work is available. 
Column will attempt to place you on projects located in your region when 
possible.

Skills/Qualifications:
•   Good communication skills and ability to work independently or within a 
team
•   Working knowledge of BMC BSM products especially ITSM and ARS
•   Working knowledge of test tools including: MF Silk products and HP 
products
•   Strong knowledge of best practice testing processes and techniques
•   Strong skills in MS Office tools E.G. Word and Excel
•   Excellent communication and analytical skills
•   Background of working on large IT projects with various work streams 
and resource distribution (including offshore) 
•   Consultant level presentation and professionalism standards

Education/Experience:
•   Four-year undergraduate degree in Computer Science, Computer 
Engineering, Information Systems or demonstrated work experience
•   Experience with IT systems and technology platforms

Candidates must be willing and able to:
•   Work remotely (usually from home) or on client sites much or most of 
the time, coordinate and collaborate with managers and colleagues who are 
dispersed over a wide geographic area
•   Travel regionally, nationally and internationally 
•   Take, at company expense, training classes in BMC software and ITIL 
foundations certification

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Re: Working with ENCRYPT() function...

2012-04-23 Thread Michael Latham


In general - a character in the English language is represented by 1 byte for 
ASCII and 2 bytes per character for Unicode.  A lot of encoding in the various 
languages is done using Unicode.  So 1 Byte contains 8-16 bits depending on 
whether it is ASCII or Unicode. 
Excuse me for a moment, I need to get caught up on what you are currently doing 
or what your actual issue is.  You take a value which you input yourself and 
use the ENCRYPT function to cipher that value?  You then want to get the length 
of the encrypted value?

Date: Mon, 23 Apr 2012 11:17:02 -0400
From: jdso...@shyle.net
Subject: Re: Working with ENCRYPT() function...
To: arslist@ARSLIST.ORG

**




 
Good to hear from you too Michael.. I’m back in the downtown area these 
days – haven’t worked in this area since we last worked together at Nomura 
about 
7 years ago. Time flies eh? I’m about 2 or 3 blocks away from there and even 
intend to take lunch at some of those restaurants from that area when the 
weather gets a little more forgiving..
 
I’m still into Remedy work a bit of consulting and some developing. I kind 
of miss some of the older work we used to get that involved more development 
than customization. I had stayed away from ITSM kind of projects for the 
longest 
time, until I realized that if I kept staying away from it, I might soon have 
to 
start looking at an alternative solution to work with. I've had very brief 
opportunities to work with some complimentary products, but stayed with the 
mainstream Remedy products mostly.
 
As you may have figured out from some of my recent posts, I am currently 
working on an integration effort between Remedy and OIM (Oracle Identity 
Management) using their SPML (web services). I had a sticky pitch for a while, 
but it turned out it was because of some configuration settings from the OIM 
side. They (OIM admins) still haven’t figured out what that discrepancy might 
be 
but I’ve asked them to investigate the difference between a now working 
instance 
and the older non working one. This I figure would be useful information to 
have 
later while building the other production and training environments at this 
site..
 
Anyways getting back on topic, I’m yet to determine what length I may need 
to hold my encrypted string that holds the OIM configuration password... I have 
currently set it to 120 and for now will resort to the good old trial and error 
method, in the absence of the exact formula to use to determine it. OIM allows 
passwords of no more than length 8 and I have noticed that using an encryption 
key of length 38, a GUID, returns outputs of length averaging in between 75 to 
80.. So I created a field of length 120 to store that, hoping it would not 
cross 
that value.
 
Cheers
 
Joe


 

From: Michael Latham 
Sent: Monday, April 23, 2012 9:48 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Working with ENCRYPT() function...
 
** 



I have been good Joe.  Just doing the usual Remedy consultant 
thing. And you?  I see you are an arslist superstar by looking at your post 
history.  Cool that you stay involved with the community so much.  I 
wish I had the time!  Take care man and stay in touch! 
 
Mike





Date: Fri, 20 Apr 2012 18:06:38 -0400
From: jdso...@shyle.net
Subject: Re: 
Working with ENCRYPT() function...
To: arslist@ARSLIST.ORG

** 


Yes I was interested in the character count as if I encrypted the input, 
I’d need to consider enough room for storage. I was tempted to build a 254 
character field to store it, but then curiosity got the better of me and I 
wanted to know if there was an algorithm to calculate the expected length of 
the 
encrypted text..
 
Yes I do remember you from Nomura. How have you been. 
 
Thank you for the info.. something that I can digest over the 
weekend..
 
Joe


 

From: Michael Latham 
Sent: Friday, April 20, 2012 5:47 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Working with ENCRYPT() function...
 
** 




Hey Joe -
 
How have things been since Nomura - if you remember me from that project 
and you are in fact the same Joe De'Souza.  
 
To move along, encryption algorithms vary.  If I am not mistaken Remedy ARS 
uses DES block-cipher 
encryption in the ENCRYPT function.DES in and of itself is 
symmetric from an algorithm standpoint. It uses one 64-bit key to encrypt a 
block of plaintext that is 64-bits into ciphered text.  It has one parity 
bit for each byte of the provided key which generates a key strength which is 
only 56-bits.

 
 
 
  Per BMC Documentation:
 
The output is limited to the size of the field used for output, including the 
base-64 encoding.
Therefore, you are limited to encrypting a 
string that is 3/4 the size of the output 
field.
 
Using the passphrase method as a way to generate the encrypted text is 
achieved using, most probably, a key derivation and salt combination.
 
In order to decrypt ciphered text you would need to

Re: I think I just found a sweet bug on character fields that are Edit Masked...

2012-04-23 Thread Jason Miller

Hi Joe,

7.6.04 SP2

I was not able to reproduce this.  I never saw the see unmasked text.

One difference it appears between version; I was not able to show the
Expand Box on a field that is set to Edit Masked.  The Expand Box option is
read only once the Display Type is set to Edit Masked.  If I set the Expand
Box to Show before setting Display Type = Edit Masked the Expand Box is
automatically set to Hide once set Edit Masked.

Jason

On Mon, Apr 23, 2012 at 9:17 AM, Joe Martin D'Souza jdso...@shyle.netwrote:

 **

 Would someone be kind enough to verify this before I report it?

 I am on ARS 7.6.03.

 Create a Character field of length 30 or so (less than the length that
 enables the Expand Box by default which is 69 I think..). Assign the
 display property of Edit Masked to it.. Try it out, on the WUT and or the
 MT and it should work ok..

 Change the length of this field to a length that the Expand box gets
 enabled automatically. I changed mine to 254 or 255 – I don’t recall the
 exact.. Test that field out on the WUT (haven’t tested on web yet.) When
 typing in the contents it is masked... Tab out of the field and tab back in
 and you can see the text in clear text..

 I know that an Edit Masked field just masks the characters of a field. It
 does not actually encrypt its contents – so I have no confusion about
 that.. Just putting that out there

 Does this happen for you guys too? If so, what version(s) are you’ll on??

 I’ll report it to BMC after I verify this is a consistent problem..

 Joe
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Re: I think I just found a sweet bug on character fields that are Edit Masked...

Yes the expand box attribute on the Dev Studio is read only on 7.6.03 too.. but 
the behavior on the WUT is way different for different field sizes.. Hang on 
for a detailed explanation of reproduction of this that I am in the process of 
typing...

I would love to know if this is only a 7.6.03 quirkiness or if it exists on 
other versions. Jason Miller already confirmed its good on 7.6.04. However 
Jason, please read my next mail, and if my screen shots do not make it through, 
let me know and I’ll mail you the screen shots directly. Follow the process I 
did and let me know if you still do not have a problem on 7.6.04..

Give me 20 - 25 to compose that mail and put together some screen shots..

Joe

From: Jason Miller 
Sent: Monday, April 23, 2012 2:58 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: I think I just found a sweet bug on character fields that are Edit 
Masked...

** Hi Joe, 

7.6.04 SP2

I was not able to reproduce this.  I never saw the see unmasked text.

One difference it appears between version; I was not able to show the Expand 
Box on a field that is set to Edit Masked.  The Expand Box option is read only 
once the Display Type is set to Edit Masked.  If I set the Expand Box to Show 
before setting Display Type = Edit Masked the Expand Box is automatically set 
to Hide once set Edit Masked.

Jason


On Mon, Apr 23, 2012 at 9:17 AM, Joe Martin D'Souza jdso...@shyle.net wrote:

  ** 

  Would someone be kind enough to verify this before I report it?

  I am on ARS 7.6.03.

  Create a Character field of length 30 or so (less than the length that 
enables the Expand Box by default which is 69 I think..). Assign the display 
property of Edit Masked to it.. Try it out, on the WUT and or the MT and it 
should work ok..

  Change the length of this field to a length that the Expand box gets enabled 
automatically. I changed mine to 254 or 255 – I don’t recall the exact.. Test 
that field out on the WUT (haven’t tested on web yet.) When typing in the 
contents it is masked... Tab out of the field and tab back in and you can see 
the text in clear text..

  I know that an Edit Masked field just masks the characters of a field. It 
does not actually encrypt its contents – so I have no confusion about that.. 
Just putting that out there

  Does this happen for you guys too? If so, what version(s) are you’ll on??

  I’ll report it to BMC after I verify this is a consistent problem..

  Joe

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Unsubscribe

2012-04-23 Thread Ty Smith

I've requested to be taken off the mailing list. However, I keep getting mail. 
Please remove my email ID. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D


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Re: I think I just found a sweet bug on character fields that are Edit Masked...

2012-04-23 Thread Sinclair, Keith

Hey Joe,

I, too, was unable to reproduce this and I'm on ARS 7.6.3 build 001, Client 
tool 7.6.4 Sp3.

Keith

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, April 23, 2012 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: I think I just found a sweet bug on character fields that are Edit 
Masked...

** Hi Joe,

7.6.04 SP2

I was not able to reproduce this.  I never saw the see unmasked text.

One difference it appears between version; I was not able to show the Expand 
Box on a field that is set to Edit Masked.  The Expand Box option is read only 
once the Display Type is set to Edit Masked.  If I set the Expand Box to Show 
before setting Display Type = Edit Masked the Expand Box is automatically set 
to Hide once set Edit Masked.

Jason
On Mon, Apr 23, 2012 at 9:17 AM, Joe Martin D'Souza 
jdso...@shyle.netmailto:jdso...@shyle.net wrote:
**

Would someone be kind enough to verify this before I report it?

I am on ARS 7.6.03.

Create a Character field of length 30 or so (less than the length that enables 
the Expand Box by default which is 69 I think..). Assign the display property 
of Edit Masked to it.. Try it out, on the WUT and or the MT and it should work 
ok..

Change the length of this field to a length that the Expand box gets enabled 
automatically. I changed mine to 254 or 255 - I don't recall the exact.. Test 
that field out on the WUT (haven't tested on web yet.) When typing in the 
contents it is masked... Tab out of the field and tab back in and you can see 
the text in clear text..

I know that an Edit Masked field just masks the characters of a field. It does 
not actually encrypt its contents - so I have no confusion about that.. Just 
putting that out there

Does this happen for you guys too? If so, what version(s) are you'll on??

I'll report it to BMC after I verify this is a consistent problem..

Joe
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Are_

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Re: I think I just found a sweet bug on character fields that are Edit Masked...

I can replicate it over and over again.. Documenting it on email at the moment 
and will share the email with the list as well as Doug... I got the base build, 
no service patch of 7.6.03...

Could you try it on the 7.6.03 client?

Joe

From: Sinclair, Keith 
Sent: Monday, April 23, 2012 3:33 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: I think I just found a sweet bug on character fields that are Edit 
Masked...

** 
Hey Joe,

 

I, too, was unable to reproduce this and I’m on ARS 7.6.3 build 001, Client 
tool 7.6.4 Sp3.

 

Keith

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, April 23, 2012 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: I think I just found a sweet bug on character fields that are Edit 
Masked...

 

** Hi Joe,

 

7.6.04 SP2

 

I was not able to reproduce this.  I never saw the see unmasked text.

 

One difference it appears between version; I was not able to show the Expand 
Box on a field that is set to Edit Masked.  The Expand Box option is read only 
once the Display Type is set to Edit Masked.  If I set the Expand Box to Show 
before setting Display Type = Edit Masked the Expand Box is automatically set 
to Hide once set Edit Masked.

 

Jason

On Mon, Apr 23, 2012 at 9:17 AM, Joe Martin D'Souza jdso...@shyle.net wrote:

** 

 

Would someone be kind enough to verify this before I report it?

 

I am on ARS 7.6.03.

 

Create a Character field of length 30 or so (less than the length that enables 
the Expand Box by default which is 69 I think..). Assign the display property 
of Edit Masked to it.. Try it out, on the WUT and or the MT and it should work 
ok..

 

Change the length of this field to a length that the Expand box gets enabled 
automatically. I changed mine to 254 or 255 – I don’t recall the exact.. Test 
that field out on the WUT (haven’t tested on web yet.) When typing in the 
contents it is masked... Tab out of the field and tab back in and you can see 
the text in clear text..

 

I know that an Edit Masked field just masks the characters of a field. It does 
not actually encrypt its contents – so I have no confusion about that.. Just 
putting that out there

 

Does this happen for you guys too? If so, what version(s) are you’ll on??

 

I’ll report it to BMC after I verify this is a consistent problem..

 

Joe

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Re: Abydos is now BMC

2012-04-23 Thread Goodall, Andrew C

Great product – used it for a few years now (well only Anaylser).

 

 

Regards,

 

Andrew Goodall

Software Engineer 2 | Development Services |  jcpenney . www.jcp.com  
http://www.jcp.com/  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver
Sent: Monday, April 23, 2012 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Abydos is now BMC

 

** 

I just happened on this..

http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement


Now the big question.. are all the current ITSM Suite owners entited to it or 
will there be an upcharge?

 

 

BTW - Good move BMC!

 

Kelly Deaver
Unisys Corporation

kdea...@kellydeaver.com (ARSlist mail)
kelly.dea...@unisys.com mailto:kelly.ctr.dea...@faa.gov  (Business mail)

 

 

 

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font face=monospacesize=-3brThe information transmitted is intended 
only for the person or entity to which it is addressed and brmay contain 
confidential and/or privileged material. If the reader of this message is not 
the intendedbrrecipient, you are hereby notified that your access is 
unauthorized, and any review, dissemination,brdistribution or copying of this 
message including any attachments is strictly prohibited. If you are notbrthe 
intended recipient, please contact the sender and delete the material from any 
computer.br


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ITSM 7.6.04 minimum screen resolution

2012-04-23 Thread Goodall, Andrew C

 

Does anybody know the minimum recommend screen resolution for ITSM web
client use?

 

1024x768 used to be an old standard, but even with that you have left to
right scrolling in ITSM forms. I'm particularly concerned with the
incident, change, problem record forms for display and create purposes.

 

I've searched doc (compat. guides, user guides, install guides) but
unable to find a reference.

 

I ask, because I can see the ITSM BP views will grow and expand to fit
screen, but it does not good for me to add custom data tables / fields,
etc... that go beyond min resolution to avoid a lot of left to right
scrolling.

 

 

Regards,

 

Andrew Goodall

Software Engineer 2 | Development Services |  jcpenney . www.jcp.com
http://www.jcp.com/  

font face=monospacesize=-3brThe information transmitted is intended 
only for the person or entity to which it is addressed and brmay contain 
confidential and/or privileged material. If the reader of this message is not 
the intendedbrrecipient, you are hereby notified that your access is 
unauthorized, and any review, dissemination,brdistribution or copying of this 
message including any attachments is strictly prohibited. If you are notbrthe 
intended recipient, please contact the sender and delete the material from any 
computer.br

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Re: Abydos is now BMC

2012-04-23 Thread Easter, David

Current (i.e. on the latest version) owners of the ITSM Suite are tentatively 
expected to have entitlement to what was known as the Designer product (now the 
BMC Remedy IT Service Management - Process Designer) without an upcharge, yes.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver
Sent: Monday, April 23, 2012 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Abydos is now BMC

**
I just happened on this..
http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement

Now the big question.. are all the current ITSM Suite owners entited to it or 
will there be an upcharge?


BTW - Good move BMC!

Kelly Deaver
Unisys Corporation
kdea...@kellydeaver.commailto:kdea...@kellydeaver.com (ARSlist mail)
kelly.dea...@unisys.commailto:kelly.ctr.dea...@faa.gov (Business mail)



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Re: Unsubscribe

Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe 
there?

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Unsubscribe

**
I've requested to be taken off the mailing list. However, I keep getting mail. 
Please remove my email ID. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately. 

   *** Walmart
Confidential ***

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Re: Unsubscribe

2012-04-23 Thread Ty Smith

yes

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Monday, April 23, 2012 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe 
there?

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Unsubscribe

**
I've requested to be taken off the mailing list. However, I keep getting mail. 
Please remove my email ID. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_


This email and any files transmitted with it are confidential and intended 
solely for the individual or entity to whom they are addressed. If you have 
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*** Walmart Confidential ***
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Re: Unsubscribe

I can add no move value on this thread. :P

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
yes

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Monday, April 23, 2012 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe 
there?

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Unsubscribe

**
I've requested to be taken off the mailing list. However, I keep getting mail. 
Please remove my email ID. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

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This email and any files transmitted with it are confidential and intended 
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*** Walmart Confidential ***
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Re: Unsubscribe

2012-04-23 Thread Ty Smith

Tks

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Monday, April 23, 2012 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
I can add no move value on this thread. :P

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
yes

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Monday, April 23, 2012 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe 
there?

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Unsubscribe

**
I've requested to be taken off the mailing list. However, I keep getting mail. 
Please remove my email ID. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_


This email and any files transmitted with it are confidential and intended 
solely for the individual or entity to whom they are addressed. If you have 
received this email in error destroy it immediately.
*** Walmart Confidential ***
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Re: ITSM 7.6.04 minimum screen resolution

2012-04-23 Thread Easter, David

ITSM Suite 7.6.04 is designed for use with 1280x1024 screen resolution - i.e. 
the layout was designed with that resolution in mind.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Monday, April 23, 2012 1:41 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 minimum screen resolution

**

Does anybody know the minimum recommend screen resolution for ITSM web client 
use?

1024x768 used to be an old standard, but even with that you have left to right 
scrolling in ITSM forms. I'm particularly concerned with the incident, change, 
problem record forms for display and create purposes.

I've searched doc (compat. guides, user guides, install guides) but unable to 
find a reference.

I ask, because I can see the ITSM BP views will grow and expand to fit screen, 
but it does not good for me to add custom data tables / fields, etc... that go 
beyond min resolution to avoid a lot of left to right scrolling.


Regards,

Andrew Goodall
Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
http://www.jcp.com/

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Re: Unsubscribe

2012-04-23 Thread Shellman, David

Now Darrell, be kind.

Dave

On Apr 23, 2012, at 4:52 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:

**
I can add no move value on this thread. :P

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 3:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
yes

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Monday, April 23, 2012 3:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe 
there?

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 2:39 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Unsubscribe

**
I’ve requested to be taken off the mailing list. However, I keep getting mail. 
Please remove my email ID. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_


This email and any files transmitted with it are confidential and intended 
solely for the individual or entity to whom they are addressed. If you have 
received this email in error destroy it immediately.
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Re: Save the Request-ID to a field on Submit

2012-04-23 Thread Misi Mladoniczky

Hi,

No, it is not available. But if you look at the SQL logs, it is retrieved
and committed before the filters start running.

This option is available before 7.6.04, but it is not the default behavior
in earlier versions.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Haven't had the chance to play around with 7.6.04 too much as yet. So
 haven't seen the impact of that default..

 If it is already committed, how come its not available? Or is it
 available.
 I might have missed something you said in your previous posts..

 Joe

 -Original Message-
 From: Misi Mladoniczky
 Sent: Monday, April 23, 2012 5:33 AM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Save the Request-ID to a field on Submit

 Hi Joe,

 No, it does NOT wait for the commit any longer. At least not if you use
 the Default-settings in 7.6.04.

 The Unique-Index-error is fine to me. It means that the AR Developer did
 something wrong.

 Again, all your next arguments is voided by the fact that the default
 setting is now Next-ID-Commit:T, which means that the Next-ID is commited
 BEFORE the filters start running.

 Best Regards - Misi, RRR AB, http://rrr.se

 I think the reasoning behind keeping the nextid until after the request
 is
 submitted is that the application waits for an actual commit before
 assuming
 the nextID it has queried for as there is a less than a possible chance
 that
 two or more users may attempt to submit a new request at the same micro
 second thus attempting to use the same request ID.

 I'm guessing there must be some sort of a mechanism in place to prevent
 that
 so that users do not get the ugly violation of unique index error.

 This is just a guess though.. May not be the real reason..

 In order to have a run process to get the nextID would mean that they
 would
 need to commit the request you are currently working on before you have
 even
 created it, so a sort of a create on window open. Whether or not that is
 a
 good idea, is probably debatable. Irresponsible use of a system by
 indiscriminately opening new windows, may result in loss of chunks of
 Request ID's - just like it is now with the Incident ID's - at least in
 this
 case the Request ID's stay pretty much sequential until a server restart
 where an unused block of request ID's is reset.

 Loosing Request ID's is often not a very pretty sight when reporting, as
 its
 harder to determine if the Request ID was deliberately deleted by some
 user
 having a greater access to the system. You may not be able to audit that
 even with a delete trigger on the database, as the application would
 actually need to delete the new entry created if the user does not save.

 In my opinion, a better - possibly cleaner way to fetch a Request ID on
 create is to device a new channel or method to allow the developer to
 access
 it both from an active link (which is possible with an After Submit) as
 well
 as a filter. Some sort of an after submit or after modify action on a
 filter.

 Obviously this operation event may have not been replicated with filters
 as
 there must be some challenges towards making that happen..

 Joe

 -Original Message-
 From: Misi Mladoniczky
 Sent: Sunday, April 22, 2012 7:40 AM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Save the Request-ID to a field on Submit

 Hi,

 Using arschema.nextId is not a good idea, as nowadays the default
 behavior
 in 7.6.04 is to commit that value in chunks of 100, and pick from the
 memory-based list within the AR Server process.

 In the old days, when the request id was increased in steps of 1 without
 any
 gaps, this would have worked.

 I have NO IDEA why BMC does not give us the request id in phase 1 in
 7.6.04,
 at least if Next-ID-Commit:T is set in the ar.cfg (which is also the
 default
 value of 7.6.04).

 They could even give us a $PROCESS$ @@:GetNextID call that would reserve
 and
 set the Request ID on the client side. It makes no sense barring us from
 setting the Request ID in New-Mode using ACTL:s any longer.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
 logs.
 Find these products, and many free tools and utilities, at
 http://rrr.se.

 Tried that Joe, but it's not working. And BTW, when you build a filter
 that fires on submit and you push the newly created Request-ID into
 another form, then the $LASTID$ does containt the request-id. I think
 the

Re: I think I just found a sweet bug on character fields that are Edit Masked...

I used the Dev Studio of the same version as the AR Server to create that field 
and make changes to it .. I am on 7.6.03 (no patch). My WUT and Dev Studio too 
are on the same version no patch.

I’m going to try to attempt to attach 5 screen shots and hope they make it 
through to the list. I’ll also take the liberty to email them to you Doug, and 
Jason Miller and Keith Sinclair, as I am expecting the attachments to not make 
it to the list..

The property on the dev studio is un-editable once set to edit masked.. however 
it’s the behavior of the field both on the dev studio as well as the WUT that 
is a concern Hopefully the screen shots will help explain what words may 
not explain that clearly..

Find 5 screen shots attached in a zip file called Bug.zip

EditMask01.gif
This is where I attempted to create a character field of length 20 with some 
Default value “New Field Edit Mask” on it. The Expand Box as you can see at the 
time of creation is Default, and the Display Type is Edit... Notice the default 
value on the field as well as the non existence of an expand box.. With all 
these settings I saved the form.. The field got created.

EditMask02.gif
Here is where I changed the Display Type to Edit Masked and immediately as 
Jason pointed out on the list, the Expand Box gets grayed out, and its value 
changes to Hide. Also notice the field on the Dev Studio, where the default 
value gets masked to asterix’s.. Also notice that there is no Expand Box... So 
far very good

EditMask03.gif
Here is where things start to get ugly.. I changed the length of the field from 
20 to 255. Notice that the Expand Box attribute is still grayed out. And that 
its value is Hide. Great (just as what Jason said about 7.6.04)... But take a 
look on the left hand side. There is an ‘invisible’ expand box on the field on 
the dev studio itself.. I’m kind that way, and that doesn’t bother me really as 
it appears like the field is still masking its contents with all asterix’s 
which is all I want – I don’t really care whether or not the Expand Box shows 
despite it being set to Hide and its attribute grayed I saved these 
settings.. With the settings saved with the field length at 255, lets look at 
what we see on the WUT...

EditMask04.gif
When the focus is on another field, things look ‘almost’ good on the field that 
has its Edit Mask attribute turned on.. So long as the focus is not on the Edit 
Masked field. I say ‘almost’ because you already see the first signs of 
trouble. The expand box is clearly visible...

EditMask05.gif
Here you can see that the moment the focus is on the edit mask field, I can see 
the text as clear text. The mask disappears..

I haven’t yet tested this on the web as I just noticed this like 5 minutes 
before posting to the list.

Cheers

Joe

PS: On my first attempt, the attachments didn’t get through.. and it rejected 
my posting.. so attempting it without attachments and if you are interested in 
the attachments to make sense of this email. please request them from me and I 
will be more than happy to send

From: Sinclair, Keith 
Sent: Monday, April 23, 2012 3:33 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: I think I just found a sweet bug on character fields that are Edit 
Masked...

** 
Hey Joe,

 

I, too, was unable to reproduce this and I’m on ARS 7.6.3 build 001, Client 
tool 7.6.4 Sp3.

 

Keith

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, April 23, 2012 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: I think I just found a sweet bug on character fields that are Edit 
Masked...

 

** Hi Joe,

 

7.6.04 SP2

 

I was not able to reproduce this.  I never saw the see unmasked text.

 

One difference it appears between version; I was not able to show the Expand 
Box on a field that is set to Edit Masked.  The Expand Box option is read only 
once the Display Type is set to Edit Masked.  If I set the Expand Box to Show 
before setting Display Type = Edit Masked the Expand Box is automatically set 
to Hide once set Edit Masked.

 

Jason

On Mon, Apr 23, 2012 at 9:17 AM, Joe Martin D'Souza jdso...@shyle.net wrote:

** 

 

Would someone be kind enough to verify this before I report it?

 

I am on ARS 7.6.03.

 

Create a Character field of length 30 or so (less than the length that enables 
the Expand Box by default which is 69 I think..). Assign the display property 
of Edit Masked to it.. Try it out, on the WUT and or the MT and it should work 
ok..

 

Change the length of this field to a length that the Expand box gets enabled 
automatically. I changed mine to 254 or 255 – I don’t recall the exact.. Test 
that field out on the WUT (haven’t tested on web yet.) When typing in the 
contents it is masked... Tab out of the field and tab back in and you can see 
the text in clear text..

 

I know that an Edit Masked field just masks the characters of

Re: Unsubscribe

Be kind?  I was trying to help, and found that clearly that I do not have the 
power to help him out.  If he can’t unsubscribe via the website, sounds like an 
admin needs to pull the trigger manually.  So I was being unkind to my 
powerless self. ☹

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, April 23, 2012 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Now Darrell, be kind.

Dave

On Apr 23, 2012, at 4:52 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:
**
I can add no move value on this thread. :P

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 3:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
yes

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Monday, April 23, 2012 3:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe 
there?

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 2:39 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Unsubscribe

**
I’ve requested to be taken off the mailing list. However, I keep getting mail. 
Please remove my email ID. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_


This email and any files transmitted with it are confidential and intended 
solely for the individual or entity to whom they are addressed. If you have 
received this email in error destroy it immediately.
*** Walmart Confidential ***
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
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Re: Unsubscribe

2012-04-23 Thread Shellman, David

Ahh you intended to say more instead of move.

Dave

On Apr 23, 2012, at 5:02 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:

**
Be kind?  I was trying to help, and found that clearly that I do not have the 
power to help him out.  If he can’t unsubscribe via the website, sounds like an 
admin needs to pull the trigger manually.  So I was being unkind to my 
powerless self. ☹

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, April 23, 2012 3:56 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Now Darrell, be kind.

Dave

On Apr 23, 2012, at 4:52 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:
**
I can add no move value on this thread. :P

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 3:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
yes

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Monday, April 23, 2012 3:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe 
there?

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 2:39 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Unsubscribe

**
I’ve requested to be taken off the mailing list. However, I keep getting mail. 
Please remove my email ID. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_


This email and any files transmitted with it are confidential and intended 
solely for the individual or entity to whom they are addressed. If you have 
received this email in error destroy it immediately.
*** Walmart Confidential ***
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
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Re: Unsubscribe

That is correct.  Fat finger with autocorrect.

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, April 23, 2012 4:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Ahh you intended to say more instead of move.

Dave

On Apr 23, 2012, at 5:02 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:
**
Be kind?  I was trying to help, and found that clearly that I do not have the 
power to help him out.  If he can’t unsubscribe via the website, sounds like an 
admin needs to pull the trigger manually.  So I was being unkind to my 
powerless self. ☹

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, April 23, 2012 3:56 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Now Darrell, be kind.

Dave

On Apr 23, 2012, at 4:52 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:
**
I can add no move value on this thread. :P

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 3:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
yes

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Monday, April 23, 2012 3:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe 
there?

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 2:39 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Unsubscribe

**
I’ve requested to be taken off the mailing list. However, I keep getting mail. 
Please remove my email ID. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_


This email and any files transmitted with it are confidential and intended 
solely for the individual or entity to whom they are addressed. If you have 
received this email in error destroy it immediately.
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Are_
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Re: Unsubscribe

2012-04-23 Thread Shellman, David

And here I thought it was an inside joke.

On Apr 23, 2012, at 5:06 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:

**
That is correct.  Fat finger with autocorrect.

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, April 23, 2012 4:05 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Ahh you intended to say more instead of move.

Dave

On Apr 23, 2012, at 5:02 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:
**
Be kind?  I was trying to help, and found that clearly that I do not have the 
power to help him out.  If he can’t unsubscribe via the website, sounds like an 
admin needs to pull the trigger manually.  So I was being unkind to my 
powerless self. ☹

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, April 23, 2012 3:56 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Now Darrell, be kind.

Dave

On Apr 23, 2012, at 4:52 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:
**
I can add no move value on this thread. :P

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 3:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
yes

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Monday, April 23, 2012 3:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe 
there?

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 2:39 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Unsubscribe

**
I’ve requested to be taken off the mailing list. However, I keep getting mail. 
Please remove my email ID. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_


This email and any files transmitted with it are confidential and intended 
solely for the individual or entity to whom they are addressed. If you have 
received this email in error destroy it immediately.
*** Walmart Confidential ***
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OT: Monday Humor RE: Unsubscribe

To be truthful, there is an inside joke from years ago when autoreply was new.  
I set up a rule to reply to people that sent unsubscribe to the list with the 
instructions on how to do so.  Somebody in an undisclosed military facility 
sent an unsubscribe to the list, then set up a autoreply that he was going to 
be out of the office.  My autoreply autoreplied to his account which returned 
the favor.  I was out that day and got a call from our security team asking if 
I knew this fellow.  I said no.  They informed me that I sent over 6,000 emails 
to that person in 10 minutes and took down their exchange server.  The security 
guy asked me what to do, and I told him to turn my machine off.  He yanked the 
power cord from the wall as I looked at my backyard to see if there were any 
black helicopters. :D

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, April 23, 2012 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
And here I thought it was an inside joke.

On Apr 23, 2012, at 5:06 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:
**
That is correct.  Fat finger with autocorrect.

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, April 23, 2012 4:05 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Ahh you intended to say more instead of move.

Dave

On Apr 23, 2012, at 5:02 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:
**
Be kind?  I was trying to help, and found that clearly that I do not have the 
power to help him out.  If he can’t unsubscribe via the website, sounds like an 
admin needs to pull the trigger manually.  So I was being unkind to my 
powerless self. ☹

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, April 23, 2012 3:56 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Now Darrell, be kind.

Dave

On Apr 23, 2012, at 4:52 PM, Darrell Reading 
darrell.reading...@wal-mart.commailto:darrell.reading...@wal-mart.com wrote:
**
I can add no move value on this thread. :P

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 3:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
yes

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Monday, April 23, 2012 3:47 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

**
Did you happen to go to www.arslist.orghttp://www.arslist.org and unsubscribe 
there?

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.commailto:dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
Sent: Monday, April 23, 2012 2:39 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Unsubscribe

**
I’ve requested to be taken off the mailing list. However, I keep getting mail. 
Please remove my email ID. Tks.

Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent  Technology
3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
P: 901.257-3312 | F: 901.767.9350
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Click here to view current job 
openings.http://www.maxhire.net/cp/?E95E64361D43717B7E57192D

_attend

Re: OT: Monday Humor RE: Unsubscribe


Were there any? :-) Watch out – they may be still after you!

This is funny!

Joe

From: Darrell Reading 
Sent: Monday, April 23, 2012 5:14 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: OT: Monday Humor RE: Unsubscribe

** 
To be truthful, there is an inside joke from years ago when autoreply was new.  
I set up a rule to reply to people that sent unsubscribe to the list with the 
instructions on how to do so.  Somebody in an undisclosed military facility 
sent an unsubscribe to the list, then set up a autoreply that he was going to 
be out of the office.  My autoreply autoreplied to his account which returned 
the favor.  I was out that day and got a call from our security team asking if 
I knew this fellow.  I said no.  They informed me that I sent over 6,000 emails 
to that person in 10 minutes and took down their exchange server.  The security 
guy asked me what to do, and I told him to turn my machine off.  He yanked the 
power cord from the wall as I looked at my backyard to see if there were any 
black helicopters. :D

 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
dere...@wal-mart.com 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, April 23, 2012 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

 

** 

And here I thought it was an inside joke.

On Apr 23, 2012, at 5:06 PM, Darrell Reading 
darrell.reading...@wal-mart.com wrote:

  ** 

  That is correct.  Fat finger with autocorrect.

   

  Darrell Reading Systems Engineer 
  Phone 479.204.5739 
  dere...@wal-mart.com 

  Wal-Mart Stores, Inc. 
  805 Moberly Lane, MS-0560-68 
  Bentonville, AR 72716 
  Save Money. Live Better 

  From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
  Sent: Monday, April 23, 2012 4:05 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Unsubscribe

   

  ** 

  Ahh you intended to say more instead of move.

   

  Dave

  On Apr 23, 2012, at 5:02 PM, Darrell Reading 
darrell.reading...@wal-mart.com wrote:

** 

Be kind?  I was trying to help, and found that clearly that I do not have 
the power to help him out.  If he can’t unsubscribe via the website, sounds 
like an admin needs to pull the trigger manually.  So I was being unkind to my 
powerless self. L

 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
dere...@wal-mart.com 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, April 23, 2012 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unsubscribe

 

** 

Now Darrell, be kind.

 

Dave

On Apr 23, 2012, at 4:52 PM, Darrell Reading 
darrell.reading...@wal-mart.com wrote:

  ** 

  I can add no move value on this thread. :P

   

  Darrell Reading Systems Engineer 
  Phone 479.204.5739 
  dere...@wal-mart.com 

  Wal-Mart Stores, Inc. 
  805 Moberly Lane, MS-0560-68 
  Bentonville, AR 72716 
  Save Money. Live Better 

  From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
  Sent: Monday, April 23, 2012 3:51 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Unsubscribe

   

  ** 

  yes

   

  Ty Smith M.Ed | Sr. Technical Recruiter 
  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

  ProTech Systems Group, Inc. | Talent  Technology

  3350 Players Club Parkway | Suite 120 | Memphis, TN 38125
  P: 901.257-3312 | F: 901.767.9350
  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

  Click here to view current job openings.

   

  From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
  Sent: Monday, April 23, 2012 3:47 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Unsubscribe

   

  ** 

  Did you happen to go to www.arslist.org and unsubscribe there?

   

  Darrell Reading Systems Engineer 
  Phone 479.204.5739 
  dere...@wal-mart.com 

  Wal-Mart Stores, Inc. 
  805 Moberly Lane, MS-0560-68 
  Bentonville, AR 72716 
  Save Money. Live Better 

  From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ty Smith
  Sent: Monday, April 23, 2012 2:39 PM
  To: arslist@ARSLIST.ORG
  Subject: Unsubscribe

   

  ** 

  I’ve requested to be taken off the mailing list. However, I keep getting 
mail. Please remove my email ID. Tks.

   

  Ty Smith M.Ed | Sr. Technical Recruiter 
  . . . . . .

Re: ITSM 7.6.04 minimum screen resolution

2012-04-23 Thread patrick zandi

so this is also a Monitor Stimulus program too..

On Mon, Apr 23, 2012 at 4:54 PM, Easter, David david_eas...@bmc.com wrote:

 **

 ITSM Suite 7.6.04 is designed for use with 1280x1024 screen resolution –
 i.e. the layout was designed with that resolution in mind.

 ** **

 -David J. Easter

 Manager of Product Management, Remedy Platform

 BMC Software, Inc.

  

 The opinions, statements, and/or suggested courses of action expressed in
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My
 voluntary participation in this forum is not intended to convey a role as a
 spokesperson, liaison or public relations representative for BMC Software,
 Inc.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Goodall, Andrew C
 *Sent:* Monday, April 23, 2012 1:41 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* ITSM 7.6.04 minimum screen resolution

 ** **

 ** 

 ** **

 Does anybody know the minimum recommend screen resolution for ITSM web
 client use?

 ** **

 1024x768 used to be an old standard, but even with that you have left to
 right scrolling in ITSM forms. I’m particularly concerned with the
 incident, change, problem record forms for display and create purposes.***
 *

 ** **

 I’ve searched doc (compat. guides, user guides, install guides) but unable
 to find a reference.

 ** **

 I ask, because I can see the ITSM BP views will grow and expand to fit
 screen, but it does not good for me to add custom data tables / fields,
 etc… that go beyond min resolution to avoid a lot of left to right
 scrolling.

 ** **

 ** **

 Regards,

  

 *Andrew Goodall*

 Software Engineer 2 | Development Services |  jcpenney . www.jcp.com 
 http://www.jcp.com/
 


 The information transmitted is intended only for the person or entity to
 which it is addressed and
 may contain confidential and/or privileged material. If the reader of this
 message is not the intended
 recipient, you are hereby notified that your access is unauthorized, and
 any review, dissemination,
 distribution or copying of this message including any attachments is
 strictly prohibited. If you are not
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-- 
Patrick Zandi

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Job Opportunity- ITSM Expert Chantilly, VA

2012-04-23 Thread Werner, Chris

Hello Remedy professionals!

I wanted to reach out to all of you to make you aware of an exciting 
opportunity Windward IT Solutions has available at this time.  We have an 
opening for an ITSM expert to support one of our Intel customers in Chantilly, 
VA.  You will be the expert in all things related to ITSM.  Our customer will 
be implementing the newest version of ITSM in the upcoming weeks and needs a 
SME to guide them through the process.

To Qualify you MUST meet the following minimum qualifications


* US CITIZEN

* Active TS clearance with SCI Eligibility

* Experience with ITSM 7.5 or greater

* Experience with at least 2 of the following ITSM modules

o   BMC Remedy Service Desk

o   BMC Remedy Asset Management

o   BMC Remedy Change Management

o   BMC Remedy Service Level Management

oBMC Service Management

If you're interested send your resume to 
cwer...@windwardits.commailto:cwer...@windwardits.com OR apply at 
http://sj.tbe.taleo.net/SJ6/ats/careers/requisition.jsp?org=WINDWARDITScws=1rid=305

Thanks,

Christopher Werner
Technical Recruiter
(703) 812-0117 (desk)
(571) 234-0586 (cell)
cwer...@windwardits.commailto:cwer...@windwardits.com
[cid:image001.jpg@01CD2176.AEE31E70]http://www.windwardits.com/index.php


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inline: image001.jpg

Re: Abydos is now BMC

This is great news for Abydos. They have a great product in Designer...
Just hope they don't forget the little people that helped make their
product better! :)

Sent from my iPhone

On Apr 23, 2012, at 3:42 PM, Easter, David david_eas...@bmc.com wrote:

Current (i.e. on the latest version) owners of the ITSM Suite are
tentatively expected to have entitlement to what was known as the Designer
product (now the BMC Remedy IT Service Management - Process Designer) without
an upcharge, yes.

-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Kelly Deaver
*Sent:* Monday, April 23, 2012 1:34 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Abydos is now BMC

I just happened on this..

http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement

Now the big question.. are all the current ITSM Suite owners entited to it
or will there be an upcharge?

BTW - Good move BMC!

Kelly Deaver
Unisys Corporation

kdea...@kellydeaver.com (ARSlist mail)
kelly.dea...@unisys.com kelly.ctr.dea...@faa.gov (Business mail)

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Re: Abydos is now BMC

2012-04-23 Thread patrick zandi

Can I get mine now?

On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.com wrote:

 **

 Current (i.e. on the latest version) owners of the ITSM Suite are
 tentatively expected to have entitlement to what was known as the Designer
 product (now the BMC Remedy IT Service Management - Process Designer) without
 an upcharge, yes.   

 ** **

 -David J. Easter

 Manager of Product Management, Remedy Platform

 BMC Software, Inc.

  

 The opinions, statements, and/or suggested courses of action expressed in
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My
 voluntary participation in this forum is not intended to convey a role as a
 spokesperson, liaison or public relations representative for BMC Software,
 Inc.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Kelly Deaver
 *Sent:* Monday, April 23, 2012 1:34 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Abydos is now BMC

 ** **

 ** 

 I just happened on this..


 http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement
 


 Now the big question.. are all the current ITSM Suite owners entited to it
 or will there be an upcharge?

  

  

 BTW - Good move BMC!

  

 Kelly Deaver
 Unisys Corporation

 kdea...@kellydeaver.com (ARSlist mail)
 kelly.dea...@unisys.com kelly.ctr.dea...@faa.gov (Business mail)

  

  

  

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_




-- 
Patrick Zandi

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Re: Abydos is now BMC

By ‘no upcharge’ what do you mean.. The 4 letter word free??

Joe

From: patrick zandi 
Sent: Monday, April 23, 2012 5:41 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Abydos is now BMC

** 
Can I get mine now?

On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.com wrote:

  ** 
  Current (i.e. on the latest version) owners of the ITSM Suite are tentatively 
expected to have entitlement to what was known as the Designer product (now the 
BMC Remedy IT Service Management - Process Designer) without an upcharge, yes.  

  -David J. Easter

  Manager of Product Management, Remedy Platform

  BMC Software, Inc.

  The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc.

  From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver
  Sent: Monday, April 23, 2012 1:34 PM
  To: arslist@ARSLIST.ORG
  Subject: Abydos is now BMC

  ** 

  I just happened on this..

http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_acorn_announcement

  Now the big question.. are all the current ITSM Suite owners entited to it or 
will there be an upcharge?

  BTW - Good move BMC!

  Kelly Deaver
  Unisys Corporation

  kdea...@kellydeaver.com (ARSlist mail)
  mailto:kelly.ctr.dea...@faa.gov (Business mail)

-- 
Patrick Zandi

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Help For Depurate ITSM Forms

2012-04-23 Thread Guillermo Alfredo Torres Barron

Hi dear listers
We need to depurate and back up Incident and Change Management modules of ITSM, 
but we don't know which forms must be depurate and back up, only we want to do 
this with principal forms not with foundation o configuration catalogs Is there 
any manual or document where we can know which forms nedd to depurate?
Or
Any suggestion?
We have Oracle 11g, Solaris 10,  AR Server 7.6.03, and ITSM 7.6.03 Thanks in 
advance Greetings from Mexico City

Este correo electronico es confidencial y/o puede contener informacion 
privilegiada.
Si usted no es su destinatario o no es alguna persona autorizada por este para 
recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o 
tomar ninguna accion basada en este correo electronico o cualquier otra 
informacion incluida en el, favor de notificar al remitente de inmediato 
mediante el reenvio de este correo electronico y borrar a continuacion 
totalmente este correo electronico y sus anexos.
Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
lectura en cualquier medio electronico.

This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the addressee, 
you must not use, copy, disclose, or take any action based on this message or 
any other information herein, please advise the sender immediately by reply 
this e-mail and delete this e-mail and  its attachments.

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OT: Help For Depurate ITSM Forms

I feel like an idiot. I had to look up the meaning of the word depurate.
I'll remember it now for Scrabble. :/

Sent from my iPhone

On Apr 23, 2012, at 4:53 PM, Guillermo Alfredo Torres Barron
guillermo.torres.bar...@banorte.com wrote:

 Hi dear listers
 We need to depurate and back up Incident and Change Management modules of 
 ITSM, but we don't know which forms must be depurate and back up, only we 
 want to do this with principal forms not with foundation o configuration 
 catalogs Is there any manual or document where we can know which forms nedd 
 to depurate?
 Or
 Any suggestion?
 We have Oracle 11g, Solaris 10,  AR Server 7.6.03, and ITSM 7.6.03 Thanks in 
 advance Greetings from Mexico City

 Este correo electronico es confidencial y/o puede contener informacion 
 privilegiada.
 Si usted no es su destinatario o no es alguna persona autorizada por este 
 para recibir sus correos electronicos, NO debera usted utilizar, copiar, 
 revelar, o tomar ninguna accion basada en este correo electronico o cualquier 
 otra informacion incluida en el, favor de notificar al remitente de inmediato 
 mediante el reenvio de este correo electronico y borrar a continuacion 
 totalmente este correo electronico y sus anexos.
 Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
 lectura en cualquier medio electronico.

 This e-mail is confidential and/or may contain privileged information.
 If you are not the addressee or authorized to receive this for the addressee, 
 you must not use, copy, disclose, or take any action based on this message or 
 any other information herein, please advise the sender immediately by reply 
 this e-mail and delete this e-mail and  its attachments.

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Help For Depurate ITSM Forms

What is the purpose of doing this? Do you want to refresh your production 
database to a test database? Or are you just looking to clean up a system?


Joe

-Original Message- 
From: Guillermo Alfredo Torres Barron
Sent: Monday, April 23, 2012 5:52 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Help For Depurate ITSM Forms

Hi dear listers
We need to depurate and back up Incident and Change Management modules of 
ITSM, but we don't know which forms must be depurate and back up, only we 
want to do this with principal forms not with foundation o configuration 
catalogs Is there any manual or document where we can know which forms nedd 
to depurate?

Or
Any suggestion?
We have Oracle 11g, Solaris 10,  AR Server 7.6.03, and ITSM 7.6.03 Thanks in 
advance Greetings from Mexico City


Este correo electronico es confidencial y/o puede contener informacion 
privilegiada.
Si usted no es su destinatario o no es alguna persona autorizada por este 
para recibir sus correos electronicos, NO debera usted utilizar, copiar, 
revelar, o tomar ninguna accion basada en este correo electronico o 
cualquier otra informacion incluida en el, favor de notificar al remitente 
de inmediato mediante el reenvio de este correo electronico y borrar a 
continuacion totalmente este correo electronico y sus anexos.
Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
lectura en cualquier medio electronico.


This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the 
addressee, you must not use, copy, disclose, or take any action based on 
this message or any other information herein, please advise the sender 
immediately by reply this e-mail and delete this e-mail and  its 
attachments. 


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Re: OT: Help For Depurate ITSM Forms

Don't feel like that.. I looked up an online dictionary too although I had a 
nagging feeling that is what it meant..


Next time I create a button for Delete All functionality I'll name it 
Depurate That!!! So don't play scrabble with my users :-)


Joe

-Original Message- 
From: Tauf Chowdhury
Sent: Monday, April 23, 2012 5:56 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: OT: Help For Depurate ITSM Forms

I feel like an idiot. I had to look up the meaning of the word depurate.
I'll remember it now for Scrabble. :/

Sent from my iPhone

On Apr 23, 2012, at 4:53 PM, Guillermo Alfredo Torres Barron
guillermo.torres.bar...@banorte.com wrote:


Hi dear listers
We need to depurate and back up Incident and Change Management modules of 
ITSM, but we don't know which forms must be depurate and back up, only we 
want to do this with principal forms not with foundation o configuration 
catalogs Is there any manual or document where we can know which forms 
nedd to depurate?

Or
Any suggestion?
We have Oracle 11g, Solaris 10,  AR Server 7.6.03, and ITSM 7.6.03 Thanks 
in advance Greetings from Mexico City


Este correo electronico es confidencial y/o puede contener informacion 
privilegiada.
Si usted no es su destinatario o no es alguna persona autorizada por este 
para recibir sus correos electronicos, NO debera usted utilizar, copiar, 
revelar, o tomar ninguna accion basada en este correo electronico o 
cualquier otra informacion incluida en el, favor de notificar al remitente 
de inmediato mediante el reenvio de este correo electronico y borrar a 
continuacion totalmente este correo electronico y sus anexos.
Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
lectura en cualquier medio electronico.


This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the 
addressee, you must not use, copy, disclose, or take any action based on 
this message or any other information herein, please advise the sender 
immediately by reply this e-mail and delete this e-mail and  its 
attachments. 


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Re: OT: Help For Depurate ITSM Forms

OK you got me. The real reason I feel like an idiot is that I thought
depurate was a spanish word... I wasn't even I the right language
dude!

Sent from my iPhone

On Apr 23, 2012, at 5:01 PM, Joe Martin D'Souza jdso...@shyle.net wrote:

 Don't feel like that.. I looked up an online dictionary too although I had a 
 nagging feeling that is what it meant..

 Next time I create a button for Delete All functionality I'll name it 
 Depurate That!!! So don't play scrabble with my users :-)

 Joe

 -Original Message- From: Tauf Chowdhury
 Sent: Monday, April 23, 2012 5:56 PM Newsgroups: 
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: OT: Help For Depurate ITSM Forms

 I feel like an idiot. I had to look up the meaning of the word depurate.
 I'll remember it now for Scrabble. :/

 Sent from my iPhone

 On Apr 23, 2012, at 4:53 PM, Guillermo Alfredo Torres Barron
 guillermo.torres.bar...@banorte.com wrote:

 Hi dear listers
 We need to depurate and back up Incident and Change Management modules of 
 ITSM, but we don't know which forms must be depurate and back up, only we 
 want to do this with principal forms not with foundation o configuration 
 catalogs Is there any manual or document where we can know which forms nedd 
 to depurate?
 Or
 Any suggestion?
 We have Oracle 11g, Solaris 10,  AR Server 7.6.03, and ITSM 7.6.03 Thanks in 
 advance Greetings from Mexico City

 Este correo electronico es confidencial y/o puede contener informacion 
 privilegiada.
 Si usted no es su destinatario o no es alguna persona autorizada por este 
 para recibir sus correos electronicos, NO debera usted utilizar, copiar, 
 revelar, o tomar ninguna accion basada en este correo electronico o 
 cualquier otra informacion incluida en el, favor de notificar al remitente 
 de inmediato mediante el reenvio de este correo electronico y borrar a 
 continuacion totalmente este correo electronico y sus anexos.
 Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
 lectura en cualquier medio electronico.

 This e-mail is confidential and/or may contain privileged information.
 If you are not the addressee or authorized to receive this for the 
 addressee, you must not use, copy, disclose, or take any action based on 
 this message or any other information herein, please advise the sender 
 immediately by reply this e-mail and delete this e-mail and  its attachments.

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Help For Depurate ITSM Forms


Got me looking for synonyms for other operations that may apply..
Submit - abide, accede, acknowledge, acquiesce, agree, appease, be 
submissive, bend, bow, buckle, capitulate, cave, cede, concede, defer, eat 
crow, fold, give away, give ground, give in, give way, go with the flow, 
grin and bear it, humor, indulge, knuckle, knuckle under, kowtow, lay down 
arms, obey, put up with, quit, relent, relinquish, resign oneself, say 
uncle, stoop, succumb, surrender, throw in the towel, toe the line, 
tolerate, truckle, withstand, yield


Ok so submit has very few that may really stay in context... Modify has some 
interesting ones..


Modify - correct, customize, doctor, mutate, recast, redo, refashion, 
reform, remodel, reorganize, revise, rework, switch over, transfigure, 
transform, transmogrify, transmute, tweak.. There are others but these sort 
of apply for a modify button..


Search has some really funny ones if we used it in the ARS context..

Search - chase, examination, exploration, fishing expedition, frisking, 
going-over, hunt, inquest, inquiry, inspection, investigation, legwork, 
perquisition, pursual, pursuance, pursuing, pursuit, quest, research, 
rummage, scrutiny, shakedown, wild-goose chase, witch hunt


Frisk that table! Scrutinize that!

Ok this is getting off topic..

Joe

-Original Message- 
From: Tauf Chowdhury
Sent: Monday, April 23, 2012 6:03 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: OT: Help For Depurate ITSM Forms

OK you got me. The real reason I feel like an idiot is that I thought
depurate was a spanish word... I wasn't even I the right language
dude!

Sent from my iPhone

On Apr 23, 2012, at 5:01 PM, Joe Martin D'Souza jdso...@shyle.net wrote:

Don't feel like that.. I looked up an online dictionary too although I had 
a nagging feeling that is what it meant..


Next time I create a button for Delete All functionality I'll name it 
Depurate That!!! So don't play scrabble with my users :-)


Joe

-Original Message- From: Tauf Chowdhury
Sent: Monday, April 23, 2012 5:56 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: OT: Help For Depurate ITSM Forms

I feel like an idiot. I had to look up the meaning of the word depurate.
I'll remember it now for Scrabble. :/

Sent from my iPhone

On Apr 23, 2012, at 4:53 PM, Guillermo Alfredo Torres Barron
guillermo.torres.bar...@banorte.com wrote:


Hi dear listers
We need to depurate and back up Incident and Change Management modules of 
ITSM, but we don't know which forms must be depurate and back up, only we 
want to do this with principal forms not with foundation o configuration 
catalogs Is there any manual or document where we can know which forms 
nedd to depurate?

Or
Any suggestion?
We have Oracle 11g, Solaris 10,  AR Server 7.6.03, and ITSM 7.6.03 Thanks 
in advance Greetings from Mexico City


Este correo electronico es confidencial y/o puede contener informacion 
privilegiada.
Si usted no es su destinatario o no es alguna persona autorizada por este 
para recibir sus correos electronicos, NO debera usted utilizar, copiar, 
revelar, o tomar ninguna accion basada en este correo electronico o 
cualquier otra informacion incluida en el, favor de notificar al 
remitente de inmediato mediante el reenvio de este correo electronico y 
borrar a continuacion totalmente este correo electronico y sus anexos.
Nota: Los acentos y caracteres especiales fueron omitidos para su 
correcta lectura en cualquier medio electronico.


This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the 
addressee, you must not use, copy, disclose, or take any action based on 
this message or any other information herein, please advise the sender 
immediately by reply this e-mail and delete this e-mail and  its 
attachments. 


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Re: Help For Depurate ITSM Forms

I think wild goose chase correctly represents searching in ARS.

Sent from my iPhone

On Apr 23, 2012, at 5:14 PM, Joe Martin D'Souza jdso...@shyle.net wrote:

 Got me looking for synonyms for other operations that may apply..
 Submit - abide, accede, acknowledge, acquiesce, agree, appease, be 
 submissive, bend, bow, buckle, capitulate, cave, cede, concede, defer, eat 
 crow, fold, give away, give ground, give in, give way, go with the flow, grin 
 and bear it, humor, indulge, knuckle, knuckle under, kowtow, lay down arms, 
 obey, put up with, quit, relent, relinquish, resign oneself, say uncle, 
 stoop, succumb, surrender, throw in the towel, toe the line, tolerate, 
 truckle, withstand, yield

 Ok so submit has very few that may really stay in context... Modify has some 
 interesting ones..

 Modify - correct, customize, doctor, mutate, recast, redo, refashion, reform, 
 remodel, reorganize, revise, rework, switch over, transfigure, transform, 
 transmogrify, transmute, tweak.. There are others but these sort of apply for 
 a modify button..

 Search has some really funny ones if we used it in the ARS context..

 Search - chase, examination, exploration, fishing expedition, frisking, 
 going-over, hunt, inquest, inquiry, inspection, investigation, legwork, 
 perquisition, pursual, pursuance, pursuing, pursuit, quest, research, 
 rummage, scrutiny, shakedown, wild-goose chase, witch hunt

 Frisk that table! Scrutinize that!

 Ok this is getting off topic..

 Joe

 -Original Message- From: Tauf Chowdhury
 Sent: Monday, April 23, 2012 6:03 PM Newsgroups: 
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: OT: Help For Depurate ITSM Forms

 OK you got me. The real reason I feel like an idiot is that I thought
 depurate was a spanish word... I wasn't even I the right language
 dude!

 Sent from my iPhone

 On Apr 23, 2012, at 5:01 PM, Joe Martin D'Souza jdso...@shyle.net wrote:

 Don't feel like that.. I looked up an online dictionary too although I had a 
 nagging feeling that is what it meant..

 Next time I create a button for Delete All functionality I'll name it 
 Depurate That!!! So don't play scrabble with my users :-)

 Joe

 -Original Message- From: Tauf Chowdhury
 Sent: Monday, April 23, 2012 5:56 PM Newsgroups: 
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: OT: Help For Depurate ITSM Forms

 I feel like an idiot. I had to look up the meaning of the word depurate.
 I'll remember it now for Scrabble. :/

 Sent from my iPhone

 On Apr 23, 2012, at 4:53 PM, Guillermo Alfredo Torres Barron
 guillermo.torres.bar...@banorte.com wrote:

 Hi dear listers
 We need to depurate and back up Incident and Change Management modules of 
 ITSM, but we don't know which forms must be depurate and back up, only we 
 want to do this with principal forms not with foundation o configuration 
 catalogs Is there any manual or document where we can know which forms nedd 
 to depurate?
 Or
 Any suggestion?
 We have Oracle 11g, Solaris 10,  AR Server 7.6.03, and ITSM 7.6.03 Thanks 
 in advance Greetings from Mexico City

 Este correo electronico es confidencial y/o puede contener informacion 
 privilegiada.
 Si usted no es su destinatario o no es alguna persona autorizada por este 
 para recibir sus correos electronicos, NO debera usted utilizar, copiar, 
 revelar, o tomar ninguna accion basada en este correo electronico o 
 cualquier otra informacion incluida en el, favor de notificar al remitente 
 de inmediato mediante el reenvio de este correo electronico y borrar a 
 continuacion totalmente este correo electronico y sus anexos.
 Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
 lectura en cualquier medio electronico.

 This e-mail is confidential and/or may contain privileged information.
 If you are not the addressee or authorized to receive this for the 
 addressee, you must not use, copy, disclose, or take any action based on 
 this message or any other information herein, please advise the sender 
 immediately by reply this e-mail and delete this e-mail and  its 
 attachments.

 ___
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 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

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Re: Help For Depurate ITSM Forms

2012-04-23 Thread Guillermo Alfredo Torres Barron

Hi folks
We have a problem with disc space of the database, so we need delete registries 
and backup them but don't know which forms must be do this
Thanks
Greetings

-Mensaje original-
De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] 
En nombre de Joe Martin D'Souza
Enviado el: Lunes, 23 de Abril de 2012 04:58 p.m.
Para: arslist@ARSLIST.ORG
Asunto: Re: Help For Depurate ITSM Forms

What is the purpose of doing this? Do you want to refresh your production 
database to a test database? Or are you just looking to clean up a system?

Joe

-Original Message-
From: Guillermo Alfredo Torres Barron
Sent: Monday, April 23, 2012 5:52 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Help For Depurate ITSM Forms

Hi dear listers
We need to depurate and back up Incident and Change Management modules of ITSM, 
but we don't know which forms must be depurate and back up, only we want to do 
this with principal forms not with foundation o configuration catalogs Is there 
any manual or document where we can know which forms nedd to depurate?
Or
Any suggestion?
We have Oracle 11g, Solaris 10,  AR Server 7.6.03, and ITSM 7.6.03 Thanks in 
advance Greetings from Mexico City

Este correo electronico es confidencial y/o puede contener informacion 
privilegiada.
Si usted no es su destinatario o no es alguna persona autorizada por este para 
recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o 
tomar ninguna accion basada en este correo electronico o cualquier otra 
informacion incluida en el, favor de notificar al remitente de inmediato 
mediante el reenvio de este correo electronico y borrar a continuacion 
totalmente este correo electronico y sus anexos.
Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
lectura en cualquier medio electronico.

This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the addressee, 
you must not use, copy, disclose, or take any action based on this message or 
any other information herein, please advise the sender immediately by reply 
this e-mail and delete this e-mail and  its attachments.

___
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www.wwrug12.com ARSList: Where the Answers Are

Este correo electronico es confidencial y/o puede contener informacion 
privilegiada.
Si usted no es su destinatario o no es alguna persona autorizada por este para 
recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o 
tomar ninguna accion basada en este correo electronico o cualquier otra 
informacion incluida en el, favor de notificar al remitente de inmediato 
mediante el reenvio de este correo electronico y borrar a continuacion 
totalmente este correo electronico y sus anexos.
Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
lectura en cualquier medio electronico.

This e-mail is confidential and/or may contain privileged information.
If you are not the addressee or authorized to receive this for the addressee, 
you must not use, copy, disclose, or take any action based on this message or 
any other information herein, please advise the sender immediately by reply 
this e-mail and delete this e-mail and  its attachments.

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Re: Help For Depurate ITSM Forms


ROFL!

Well getting back on topic, if its refreshing the database from production 
to dev while skipping though all the uncessary data, I had written a script 
in DOS, utilizing oracles imp and exp functions to generate par files that 
did selective export and imports, which ignored what you do not care about..


If that’s the direction you want to go let me know and I may be able to 
help..


Joe

-Original Message- 
From: Tauf Chowdhury
Sent: Monday, April 23, 2012 6:15 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Help For Depurate ITSM Forms

I think wild goose chase correctly represents searching in ARS.

Sent from my iPhone

On Apr 23, 2012, at 5:14 PM, Joe Martin D'Souza jdso...@shyle.net wrote:


Got me looking for synonyms for other operations that may apply..
Submit - abide, accede, acknowledge, acquiesce, agree, appease, be 
submissive, bend, bow, buckle, capitulate, cave, cede, concede, defer, eat 
crow, fold, give away, give ground, give in, give way, go with the flow, 
grin and bear it, humor, indulge, knuckle, knuckle under, kowtow, lay down 
arms, obey, put up with, quit, relent, relinquish, resign oneself, say 
uncle, stoop, succumb, surrender, throw in the towel, toe the line, 
tolerate, truckle, withstand, yield


Ok so submit has very few that may really stay in context... Modify has 
some interesting ones..


Modify - correct, customize, doctor, mutate, recast, redo, refashion, 
reform, remodel, reorganize, revise, rework, switch over, transfigure, 
transform, transmogrify, transmute, tweak.. There are others but these 
sort of apply for a modify button..


Search has some really funny ones if we used it in the ARS context..

Search - chase, examination, exploration, fishing expedition, frisking, 
going-over, hunt, inquest, inquiry, inspection, investigation, legwork, 
perquisition, pursual, pursuance, pursuing, pursuit, quest, research, 
rummage, scrutiny, shakedown, wild-goose chase, witch hunt


Frisk that table! Scrutinize that!

Ok this is getting off topic..

Joe

-Original Message- From: Tauf Chowdhury
Sent: Monday, April 23, 2012 6:03 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: OT: Help For Depurate ITSM Forms

OK you got me. The real reason I feel like an idiot is that I thought
depurate was a spanish word... I wasn't even I the right language
dude!

Sent from my iPhone

On Apr 23, 2012, at 5:01 PM, Joe Martin D'Souza jdso...@shyle.net wrote:

Don't feel like that.. I looked up an online dictionary too although I 
had a nagging feeling that is what it meant..


Next time I create a button for Delete All functionality I'll name it 
Depurate That!!! So don't play scrabble with my users :-)


Joe

-Original Message- From: Tauf Chowdhury
Sent: Monday, April 23, 2012 5:56 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: OT: Help For Depurate ITSM Forms

I feel like an idiot. I had to look up the meaning of the word 
depurate.

I'll remember it now for Scrabble. :/

Sent from my iPhone

On Apr 23, 2012, at 4:53 PM, Guillermo Alfredo Torres Barron
guillermo.torres.bar...@banorte.com wrote:


Hi dear listers
We need to depurate and back up Incident and Change Management modules 
of ITSM, but we don't know which forms must be depurate and back up, 
only we want to do this with principal forms not with foundation o 
configuration catalogs Is there any manual or document where we can know 
which forms nedd to depurate?

Or
Any suggestion?
We have Oracle 11g, Solaris 10,  AR Server 7.6.03, and ITSM 7.6.03 
Thanks in advance Greetings from Mexico City


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Re: Help For Depurate ITSM Forms

Guillermo,
Perhaps you can start with the audit log tables and look at the email
forms also. Start simple and then work your way into depurating more
stuff.

Sent from my iPhone

On Apr 23, 2012, at 5:23 PM, Guillermo Alfredo Torres Barron
guillermo.torres.bar...@banorte.com wrote:

 Hi folks
 We have a problem with disc space of the database, so we need delete 
 registries and backup them but don't know which forms must be do this
 Thanks
 Greetings

 -Mensaje original-
 De: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] En nombre de Joe Martin D'Souza
 Enviado el: Lunes, 23 de Abril de 2012 04:58 p.m.
 Para: arslist@ARSLIST.ORG
 Asunto: Re: Help For Depurate ITSM Forms

 What is the purpose of doing this? Do you want to refresh your production 
 database to a test database? Or are you just looking to clean up a system?

 Joe

 -Original Message-
 From: Guillermo Alfredo Torres Barron
 Sent: Monday, April 23, 2012 5:52 PM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Help For Depurate ITSM Forms

 Hi dear listers
 We need to depurate and back up Incident and Change Management modules of 
 ITSM, but we don't know which forms must be depurate and back up, only we 
 want to do this with principal forms not with foundation o configuration 
 catalogs Is there any manual or document where we can know which forms nedd 
 to depurate?
 Or
 Any suggestion?
 We have Oracle 11g, Solaris 10,  AR Server 7.6.03, and ITSM 7.6.03 Thanks in 
 advance Greetings from Mexico City

 Este correo electronico es confidencial y/o puede contener informacion 
 privilegiada.
 Si usted no es su destinatario o no es alguna persona autorizada por este 
 para recibir sus correos electronicos, NO debera usted utilizar, copiar, 
 revelar, o tomar ninguna accion basada en este correo electronico o cualquier 
 otra informacion incluida en el, favor de notificar al remitente de inmediato 
 mediante el reenvio de este correo electronico y borrar a continuacion 
 totalmente este correo electronico y sus anexos.
 Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
 lectura en cualquier medio electronico.

 This e-mail is confidential and/or may contain privileged information.
 If you are not the addressee or authorized to receive this for the addressee, 
 you must not use, copy, disclose, or take any action based on this message or 
 any other information herein, please advise the sender immediately by reply 
 this e-mail and delete this e-mail and  its attachments.

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
 www.wwrug12.com ARSList: Where the Answers Are

 Este correo electronico es confidencial y/o puede contener informacion 
 privilegiada.
 Si usted no es su destinatario o no es alguna persona autorizada por este 
 para recibir sus correos electronicos, NO debera usted utilizar, copiar, 
 revelar, o tomar ninguna accion basada en este correo electronico o cualquier 
 otra informacion incluida en el, favor de notificar al remitente de inmediato 
 mediante el reenvio de este correo electronico y borrar a continuacion 
 totalmente este correo electronico y sus anexos.
 Nota: Los acentos y caracteres especiales fueron omitidos para su correcta 
 lectura en cualquier medio electronico.

 This e-mail is confidential and/or may contain privileged information.
 If you are not the addressee or authorized to receive this for the addressee, 
 you must not use, copy, disclose, or take any action based on this message or 
 any other information herein, please advise the sender immediately by reply 
 this e-mail and delete this e-mail and  its attachments.

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Re: Help For Depurate ITSM Forms