Re: NTS number in 7.6.4
Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22 INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22 PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22 CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com To: arslist@ARSLIST.ORG, Date: 07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image/gifimage/pngimage/pngimage/png
Re: NTS number in 7.6.4
Thanks LJ. We tried using EID numbers first, but it would never return a match (or didn't work reliably across INC/PBI/CRQ - it was a long time ago when we looked), so we had to result to using quals Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Longwing, Lj llongw...@usgs.gov To: arslist@ARSLIST.ORG, Date: 07/08/2013 11:51 AM Subject:Re: NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven jon.sla...@amway.com wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://server/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22 INC00876126%22 Problem: http://server/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22 PBI5807%22 Change: http://server/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22 CRQ00068871%22 Please note that you have to keep everything intact (including the trailing %22) changing only the ticket # or it won't work. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From:Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com To:arslist@ARSLIST.ORG, Date:07/08/2013 11:28 AM Subject:NTS number in 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: performance issue
+1 on this. We had serious load times on our audit logs, adding additional indexing took the form load down from ~30 to about ~2 Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Patrick Zandi remedy...@gmail.com To: arslist@ARSLIST.ORG, Date: 06/26/2013 07:53 AM Subject:Re: performance issue Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** You need to optimize your report and add indexes to your forms based on your query to drop your return times. I suspect you are table scanning Math is always on the right side of your query. IE. datefield = ($timestamp$ - xxx) Not reversed Always use and equal sign in every query to use the index. Try not to use != Helpful hints Sent from my iPhone On Jun 26, 2013, at 7:26, Frex Popo frexp...@yahoo.fr wrote: ** Hi everyone, In addition to a reporting server, we have some 10 forms in a primary server with large volume of data. Adhoc AR Reports and searches are executed on the data nearly every day and this is causing some serious performance issues. Any thought on how to resolve this? We were thinking about moving the data to a different database (thorough replication or nightly database copy) but we need either an additional server (perhaps DSO) but this will need an extra license. Enabling archiving at the form level is another option but we will still have to use the primary server and additional configuration needs to be done at the queues and thread level as well and plenty of table indexing. Any pointer will be very much appreciated. BTW this is ARS7.1 Thank you frex _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier help
Hi -- That file is \midtier\shared\login.jsp If you're not familiar editing HTML, you should use an editor or have someone on your web admin team add it in for you. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: rajkiran Alle rajkiran...@yahoo.com To: arslist@ARSLIST.ORG, Date: 04/23/2013 02:12 PM Subject:Midtier help Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi Guys, I found that user name for Midtier login is case sensitive, So i want to include a small note(saying that username is case-sensitive) beside Username in the Midtier. I am not sure where can i go and add this note, can you please give me some idea where can i perform this change in order to reflect this in the Remedy Midtier page. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Dev Studio Issue
Hi Chris, This may or may not help your particular issue, but it's something that will make Dev Studio more pleasant in general. The Java memory settings are by default pretty low. Up them in the devstudio.ini. You can change the memory settings based on how much memory your machine can spare. Default location: C:\Program Files\BMC Software\ARSystem\DeveloperStudio\devstudio.ini Contents: -vm C:\Program Files\Java\jre\bin\javaw.exe -vmargs -Xms2048m -Xmx4096m -XX:MaxPermSize=256m -Xincgc Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com To: arslist@ARSLIST.ORG, Date: 03/27/2013 02:10 PM Subject:Dev Studio Issue Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hello All, I have been encountering an issue with the Dev Studio where I can’t save a new form or new workflow objects. I create a new workspace and then can save 1 new form or workflow object but when I try to save another new one it will not let me. I DO NOT get any errors, rather when I select Save or Save As and give it a name and click the OK button it just sits there and does nothing at all. After doing this a dozen times and having 12 different workspaces created it was just getting out of hand. I have to reset my Default Permissions, server names, and other settings every time I have to create a new workspace. I finally deleted all the workspaces and tried to start over and it just keeps doing the same thing, Now I am up to workspace15 and it just keeps repeating this issue. Is there any other troubleshooting I can do on this issue or any suggestions as to how to fix this, given I have to create hundreds of objects and I just can’t create a new workspace every time I want to add a new form, active link, filter, etc. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image/jpeg
Re: Dev Studio 7.6.04 Question
Hi Christopher, If you try to delete an object with an overlay, it will delete the overlay and return you to the Out-Of-Box object. There's no benefit to modifying the base OOB object. Besides not having an undo... When you do an upgrade, the base object will be replaced. If you have an overlay, that overlay will stay in place and your customization will remain (assuming there are no changes to the OOB object. If there are, you'll have to test your customization). Hope that helps. Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com To: arslist@ARSLIST.ORG, Date: 03/26/2013 10:37 AM Subject:Dev Studio 7.6.04 Question Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hello Fellow Listers, We are in the process of learning the Dev Studio 7.6.04 for the first time. We are now upgrading from 7.1 to 7.6.04 and one of the developers asked the following questions that we really don’t know the answers to. I was hoping someone on this list would be able to provide some insight here. We have been looking through all the guides and it never really talks about this. Here are the questions: What happens if you modify an in-house custom built form or object in Best Practice mode and it creates an overlay? How do you recover from that and remove the overlay? Is there a way to prevent this from happening? Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image/jpeg
Re: Login to troubleshoot a user
Hi Mark, We're able to change a user's password and log in as them on 7.6.04, then clear the password so it uses LDAP again. (Just make sure after you clear the password that the force password change box didn't get set in the User form) Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Brittain, Mark mbritt...@navisite.com To: arslist@ARSLIST.ORG, Date: 02/07/2013 03:37 PM Subject:Login to troubleshoot a user Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi All, I seem to recall that as part of one of the upgrades, gave the admin the ability to login as another user. I have a user that claims that he cannot update a task assigned to him. I have used a test account with the same permissions/groups and cannot replicate the problem. Figure the only way I can see what he sees is by using his login. In 6.3 it was easy to hijack an account, in ITSM it is not so easy. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Scroll Bar/expand box on firefox ....
Hi Sean, I did some searching in the archives... Defect #SW00432406 (never looked for an update on this defect) Link to the fix I provided, which includes the CSS fix and how to do it only in FF using a plugin: http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind1207L=ARSLISTP=R418101=ARSLIST9=AJ=onX=419E606383B0543F5Ad=No+Match%3BMatch%3BMatchesz=4 Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Garrison, Sean (Norcross) sean.garri...@fiserv.com To: arslist@ARSLIST.ORG, Date: 12/20/2012 12:02 PM Subject:Scroll Bar/expand box on firefox Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** There was a fix I saw some time about regarding a fix for the scroll bar issue/expand box for firefox 13 and greater. We are on 7.5 patch 8 of ars. I tried searching the knowledge base and arslist search wasn’t working for me. It had something to do with changing a .css file I think … If anyone knows of it could they forward it to me? Thanks, Sean _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
Pretty sure that's the same guy jham Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: jham36 jha...@gmail.com To: arslist@ARSLIST.ORG, Date: 09/26/2012 10:40 AM Subject:Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM application. Best Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto: ars...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 25, 2012 3:12 PM To: ars...@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Hi, Even better than 5.1.2 and 6.3? Are you talking about the Remedy Core AR Server here, or are you referring to applications as well? Or maybe the client (in this case Mid-Tier)? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Congratulations to the BMC Team on the 8.0 GA! We participated in BMC's Select Market Availability (early release) program and has been running 8.0 in production since September 4th. There are some great new features in 8.0 (redesigned SRM interface, Social Collaboration, Email Rules Engine, Copy/Paste Workflow elements, Wiki-style documentation, and many more) that we're really excited about. We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the most stable releases I can remember in my 12+ years developing Remedy applications. I definitely recommend everyone take a hard look and start planning your next upgrade sooner than later. Happy about this release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
There is a plugin for forums that can bridge back and forth from a mailing list: http://sourceforge.net/projects/m2f/ Unfortunately their main website is down, but it doesn't seem like it's too complex of a plug-in to implement. (I'm not offering to implement it, just throwing my .02 in) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Object Name Extraction Widgets
Can't help you with #2, but ARInside could help with #1. (ARInside helps me tremendously navigating all the objects when troubleshooting) http://arinside.org/ Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: David M. Clark david.m.cl...@tn.gov To: arslist@ARSLIST.ORG, Date: 08/03/2012 10:38 AM Subject:Remedy Object Name Extraction Widgets Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Two-part question here: 1st… Does anyone know of a quick way to extract JUST THE NAMES of all objects on a Remedy server? (i.e. Forms, Active Links, Filters, etc.) Please tell me that I don’t have to manually extract them from a DEF file or type them all. (Please.) My preference is to be able to isolate this by application rather than an entire server dump. 2nd… I have been asked to consider Remedy in terms of “widgets” as we move to “agile development”. The first step in that is to define “widget” as it relates to Remedy development. My thought is that object = widget, though an argument could be made that all actions within objects that support forms could be defined as such. Any thoughts on this or insight on past experience in this process would be appreciated. Thanks, -David AR System 6.03.00 patch 017, Sun OS 5.9, Oracle 10.1.0.2.0-64bi (Yes I know we need to upgrade. That ship has sailed.) _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Browser Issues::Firefox 12 above
Hey Sam -- I got moved to our standardized desktop, so I no longer have FF. If you look in the archives, there's a post from me about how to set up a plugin in FF with a script to override the scrollbar issue. (If I still had FF I'd just send it your way, sorry for that). If you have someone at your place that's familiar with CSS, they could probably also help turn the black screen back to a grayed out screen using the same method. Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Nau, Michael m@ing-diba.de To: arslist@ARSLIST.ORG, Date: 08/02/2012 02:35 AM Subject:Re: Browser Issues::Firefox 12 above Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi Sam, Unfortunately there’s no switch to turn off this behavior in FF. Mozillas new update policy is to stay on the front page of IT sites by pushing out new major versions at crazy speeds. Our software guys rolled out FF 14 yesterday, but the bug hasn’t been addressed yet. Some guys have fiddled with AR css files trying to find a solution. BMC knows about the issue; the last statement I read was something like “stay on FF 12 until we fix it”. https://communities.bmc.com/communities/message/248965 https://support.mozilla.org/de/questions/930245 Regards, Michael From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson Sent: Wednesday, August 01, 2012 10:03 PM To: arslist@ARSLIST.ORG Subject: Browser Issues::Firefox 12 above ** Hi All, In Firefox version's V12 and above -When a search results popup in a new window the window behind reverts to black. -When inputing information into a fields which only have a single line display a horiziontal scroll bar appears and you can't see the information you are typing. Does anyone know how to turn off these features ? -- Thanks Regards Sam _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ING-DiBa AG, Frankfurt am Main. Registernummer HRB 7727, Handelsregister Amtsgericht Frankfurt am Main. Vorstand: Roland Boekhout (Vorsitzender), Herbert Willius (stellv. Vorsitzender), Bas Brouwers, Bernd Geilen, Katharina Herrmann, Martin Krebs. Aufsichtsrat: Ben Tellings (Vorsitzender) Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Incident Templates
That's what we do. The caveat is you have to train users (or create workflow) to not assign tickets to that group, otherwise everyone will get notified of the ticket. Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Robert Heverley robert.hever...@gmail.com To: arslist@ARSLIST.ORG, Date: 07/31/2012 12:28 PM Subject:Re: ITSM 7.6.04 Incident Templates Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi Claire, Somebody once posted an alternative of creating a new group that is just for Templates and assigning all users to that group. On Tue, Jul 31, 2012 at 8:15 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: I have read the documentation, looked on the developer community and even in old ARSList email... Is it possible to create a template on the Incident form that ANY group can use? We have a need to create an Incident template that anyone can use to report a missed email/page from Remedy. In my 6.3 system I had a button that I had workflow attached to that created the ticket and assigned it to the appropriate group and anyone who had a write license could use it. The templates in 7.6.04 require all of the groups to be added. This is a pain! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Ho to remove default value for selection field mapped in Web Service?
Basic question, but did you flush your mid-tier cache and your browser cache? Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: venkat r venkatreddy...@gmail.com To: arslist@ARSLIST.ORG, Date: 07/21/2012 04:45 PM Subject:Ho to remove default value for selection field mapped in Web Service? Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi All, Having trouble getting rid of the default value for a selection type field in web service mapping. The selection field does not have any default value but still when it's being mapped in the web service the first value of the selection field is getting picked up as a default value. I tried removing it but the default value gets filled in again when web service is saved. I am trying to find a way to remove the default value in web service mappings. With the default value in the mapping when I do a get list action on the web service it returns the default value for that field even it is null in the actual record. ARS 7.6.04 SP3, ITSM 7.6.04 SP2 Help please! Thanks in Advance. Venkat -- View this message in context: http://old.nabble.com/Ho-to-remove-default-value-for-selection-field-mapped-in-Web-Service--tp34190755p34190755.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Keeping 7.6.04 mid-tier in iframe
Is it the login page that is breaking the iframe? There is javascript you can use to enforce a web page (like the login page) to be in a frame. I'm not sure how you would add that to Remedy itself. Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: Bray, Joshua joshua.b...@turner.com To: arslist@ARSLIST.ORG, Date: 07/16/2012 02:10 PM Subject:Keeping 7.6.04 mid-tier in iframe Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hey, we are in the middle of testing for a mid-tier upgrade and noticed an issue. Most of our current mid-tier pages are embedded in iframes. For guest type pages, they work, no problem. But, pages that require a login, they are popping the login page out of the mid-tier. This is a problem because several of these applications have navigation in the HTML page, not the mid-tier form. We are currently on mid-tier 7.5, where it's working fine, and are trying to upgrade to 7.6.04 SP3, where it's causing issues. We have had this working fine on 6.3, 7.0, and 7.5. We need to finish the upgrade by this weekend, or we will have to wait until next year, so the deadline is tight. Thanks, Josh Bray TBS _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
Hi Ali,
Apologies for the late response, I was on vacation.
You have to install the Stylish plugin for Firefox, and add that as a
script (essentially Stylish allows you to add to the CSS for a site or
page). Don't forget to change the domain to match your server/balancer's
name.
If you're looking for a system-wide fix, you'd have to edit the Remedy CSS
file(s) directly on the mid-tier.
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From: ali_md feru@gmail.com
To: arslist@ARSLIST.ORG
Date: 06/29/2012 10:35 AM
Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Jon
Are you able to view the text beyond the visible text area (when you type
in
characters more than the visible text area) ?
Also, in what file (or individual forms) did you make this change?
Thanks
Ali
Jon Slaven wrote:
I installed the Stylish plugin and added this as a script, seems to work
pretty well in the meantime.
@-moz-document domain(remedy76.intranet.local) {
textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; }
}
(Based on the workaround Tim posted earlier)
That black screen is particularly jarring though...
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From: Tommy Morris tommy.mor...@pinebreeze.com
To: arslist@ARSLIST.ORG
Date: 06/22/2012 03:46 PM
Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
**
They probably have a disclaimer buried in the EULA concerning strobe
induced seizures.
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, June 22, 2012 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
Thanks for the tip; we had to open an issue on this problem, and on the
violently BLACK screen that now appears behind any pop-up or dialog in
the
mid-tier if using FFv13. That is #SW00432310 according to BMC. I
wonder
if Mozilla can be held liable for epileptic seizures or optical
migraines
induced by this new misbehavior?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Monday, June 18, 2012 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
We have a support ticket open on this as well. Our specialist tells me
it’s a CSS issue and how the CSS interacts with FFv13. Defect
#SW00432406
logged for it.
Another note.
Once you are able to successfully downgrade to FFv12, don’t forget to go
into your FF option menu (Tools/Options/Advanced/Update) and change the
Update option from automatic to Check and Notify Me or Never. If you
don’t, it will auto-update itself back to v13 in short order.
For those of you that can’t downgrade to FFv12 due to company polices,
etc., there is a workaround* that will let you use FFv13. See attached.
*No guarantees on the workaround and I cannot offer any more info on it.
This came from BMC and I have not played with it or tested it
personally.
Tim
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Friday, June 08, 2012 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
Pardon my ignorance. I understand the issue being seen in the screenshot
that was provided and rolling back to 12 seems to be the right
work-around. I really appreciate the heads-up.
The question I have is this. What should the browser do if “you enter
data
that is one character longer than the data displayed in the field
length”?
It seems like text fields have always either wrapped text or added
scroll
bars when the data is larger than the field. Maybe I’m confusing text
fields with character fields?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 11:09 AM
To: arslist@ARSLIST.ORG
Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on
INC form
** Thanks David - and you are 100% correct. Reverting to Firefox 12
completely resolved the issue.
WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields
when you enter data that is one character longer than the data displayed
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
I had issues with the vertical scroll bar not appearing when it needed to
when I used overflow: hidden, which is why I went with overflow-x:
hidden instead.
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From: strauss stra...@unt.edu
To: arslist@ARSLIST.ORG
Date: 07/05/2012 11:07 AM
Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
**
Support did give us a fix to apply directly to the ARSystem.css file on
each mid-tier:
--
/* Workaround for firefox issue where a horizontal scrollbar appears
inside a text field */
textarea.sr {
padding-bottom:3px;
}
The simplest way to fix this would just be to add the overflow:hidden to
this block in the css file.
Modify the /resources/moz/stylesheets/ARSystem.css as follows:
/* Workaround for firefox issue where a horizontal scrollbar appears
inside a text field */
textarea.sr {
padding-bottom:3px;
overflow:hidden;
}
Please flush the browser and tomcat cache after making the changes and
perform the test.
---
In fact, the browsers read the ARSystem.css file when logging in to a new
session and there was no need to flush the mid-tier cache.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: Thursday, July 05, 2012 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
** Hi Ali,
Apologies for the late response, I was on vacation.
You have to install the Stylish plugin for Firefox, and add that as a
script (essentially Stylish allows you to add to the CSS for a site or
page). Don't forget to change the domain to match your server/balancer's
name.
If you're looking for a system-wide fix, you'd have to edit the Remedy CSS
file(s) directly on the mid-tier.
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From:ali_md feru@gmail.com
To:arslist@ARSLIST.ORG
Date:06/29/2012 10:35 AM
Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Jon
Are you able to view the text beyond the visible text area (when you type
in
characters more than the visible text area) ?
Also, in what file (or individual forms) did you make this change?
Thanks
Ali
Jon Slaven wrote:
I installed the Stylish plugin and added this as a script, seems to work
pretty well in the meantime.
@-moz-document domain(remedy76.intranet.local) {
textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; }
}
(Based on the workaround Tim posted earlier)
That black screen is particularly jarring though...
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From: Tommy Morris tommy.mor...@pinebreeze.com
To: arslist@ARSLIST.ORG
Date: 06/22/2012 03:46 PM
Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
**
They probably have a disclaimer buried in the EULA concerning strobe
induced seizures.
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, June 22, 2012 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
Thanks for the tip; we had to open an issue on this problem, and on the
violently BLACK screen that now appears behind any pop-up or dialog in
the
mid-tier if using FFv13. That is #SW00432310 according to BMC. I
wonder
if Mozilla can be held liable for epileptic seizures or optical
migraines
induced by this new misbehavior?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Monday, June 18, 2012 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
We have a support ticket open on this as well. Our specialist tells me
it’s a CSS issue and how the CSS interacts with FFv13. Defect
#SW00432406
logged for it.
Another note.
Once
Re: 7.6.04 - Question about re-using Login Id's
Just from a managerial standpoint, this is an auditing nightmare. There's no benefit or cost savings from recycling generic user ID's, except maybe a couple minutes of setting up the account. Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: David M. Clark david.m.cl...@tn.gov To: arslist@ARSLIST.ORG Date: 06/25/2012 03:06 PM Subject:Re: 7.6.04 - Question about re-using Login Id's Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Confirmed. Don’t do that. For all the reasons you mention and more. From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Monday, June 25, 2012 1:49 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 - Question about re-using Login Id's ** Hello All, What is the general consensus regarding re use of login id's? My concern is this = Login ID User1 is used by an employee for 6 months. That employee leaves the company. Someone new gets hired, in a new support group, and our support center then reuses User1 as a login id. Now if an auditor queries for all data modified by 'last update user' = User1, they are going to get everything from both users who shared a login id, different data, different support groups, basically a mess - right? I seem to remember having the don't re-use login id's discussion in the past and the answer was don't do that - thoughts anyone? Thanks, Jase _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
I installed the Stylish plugin and added this as a script, seems to work
pretty well in the meantime.
@-moz-document domain(remedy76.intranet.local) {
textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; } }
(Based on the workaround Tim posted earlier)
That black screen is particularly jarring though...
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From: Tommy Morris tommy.mor...@pinebreeze.com
To: arslist@ARSLIST.ORG
Date: 06/22/2012 03:46 PM
Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
**
They probably have a disclaimer buried in the EULA concerning strobe
induced seizures.
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, June 22, 2012 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
Thanks for the tip; we had to open an issue on this problem, and on the
violently BLACK screen that now appears behind any pop-up or dialog in the
mid-tier if using FFv13. That is #SW00432310 according to BMC. I wonder
if Mozilla can be held liable for epileptic seizures or optical migraines
induced by this new misbehavior?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Monday, June 18, 2012 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
We have a support ticket open on this as well. Our specialist tells me
it’s a CSS issue and how the CSS interacts with FFv13. Defect #SW00432406
logged for it.
Another note.
Once you are able to successfully downgrade to FFv12, don’t forget to go
into your FF option menu (Tools/Options/Advanced/Update) and change the
Update option from automatic to Check and Notify Me or Never. If you
don’t, it will auto-update itself back to v13 in short order.
For those of you that can’t downgrade to FFv12 due to company polices,
etc., there is a workaround* that will let you use FFv13. See attached.
*No guarantees on the workaround and I cannot offer any more info on it.
This came from BMC and I have not played with it or tested it personally.
Tim
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Friday, June 08, 2012 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
Pardon my ignorance. I understand the issue being seen in the screenshot
that was provided and rolling back to 12 seems to be the right
work-around. I really appreciate the heads-up.
The question I have is this. What should the browser do if “you enter data
that is one character longer than the data displayed in the field length”?
It seems like text fields have always either wrapped text or added scroll
bars when the data is larger than the field. Maybe I’m confusing text
fields with character fields?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 11:09 AM
To: arslist@ARSLIST.ORG
Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on
INC form
** Thanks David - and you are 100% correct. Reverting to Firefox 12
completely resolved the issue.
WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields
when you enter data that is one character longer than the data displayed
in the field length.
Thanks,
Jase
On Fri, Jun 8, 2012 at 1:59 PM, David Durling durl...@uga.edu wrote:
**
I’m told FF 14 beta has the issue, too.
David D.
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form
** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to
download FF 12 during the interim and see if that helps.
Thanks,
Jase
On Fri, Jun 8, 2012 at 1:54 PM, David Durling durl...@uga.edu wrote:
**
Firefox 13.0 was recently released, and that’s where we’re seeing it
(image attached). Is that what you’re experiencing?
We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it
fixes it.
David Durling
University of Georgia
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Scroll Bar randomly appearing in Character Fields on INC form
** Hello All
Re: BMC proxy fight - Elliot Mgmt
I say small world. The number of people who professionally serve on boards is small. I can't find it anymore, but there used to be a diagram around on the intranet that showed the interrelation of the board members of the X largest companies in the US. Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: pritch pri...@ptd.net To: arslist@ARSLIST.ORG Date: 06/20/2012 12:46 PM Subject:Re: BMC proxy fight - Elliot Mgmt Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 3 of the 4 board members being pushed by Elliott are ex HP board members that were around in the days when the current CEO of Oracle was the CEO of HP. And Oracle is one of the companies that seems to continue to come up in the discussions. Coincidence or just a small world? - Original Message - From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, June 20, 2012 12:40:54 PM Subject: Re: BMC proxy fight - Elliot Mgmt ** Most people trade stock to make money. The value of the proposition from asset management firms versus the customers of the products align to that 'money making' goal very differently. What they plan to offer may not be a bad thing. Consider the discussion thread on becoming a partner. On Wed, Jun 20, 2012 at 11:10 AM, Logan, Kelly kelly.lo...@proquest.com wrote: Maybe it's time for an open letter on behalf of the people who actually use BMC software to inform the stockholders of the dangers of allowing a private investment firm to push their own people onto the board of directors because they haven't been able to make a compelling enough business case to make the current board do what *they* want. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of pritch Sent: Wednesday, June 20, 2012 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC proxy fight - Elliot Mgmt Then again, here's a link from about 45 minutes ago : http://finance.yahoo.com/news/elliott-presents-analysis-outlining-multiple-141700446.html - Original Message - From: Paul Campbell (Paul) p...@avaya.com To: arslist@ARSLIST.ORG Sent: Wednesday, June 20, 2012 10:13:54 AM Subject: Re: BMC proxy fight - Elliot Mgmt There goes the neighborhood! I hope this doesn't turn out like the Peregrine purchase of Remedy! -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of pritch Sent: Wednesday, June 20, 2012 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC proxy fight - Elliot Mgmt Annual meeting is July 25, so I wouldn't expect any fireworks until around then. The interesting thing is one of the votes on the agenda is: 5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P. AND ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR AMENDMENTS OF THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN THE PROXY STATEMENT. While there's no other details that I can find, I'm assuming this is the repeal of the poison pill amendment that was adopted by the board. Will be interesting to see how the stockholders feel. - Original Message - From: Kelly Logan kelly.lo...@proquest.com To: arslist@ARSLIST.ORG Sent: Wednesday, June 20, 2012 9:11:52 AM Subject: BMC proxy fight - Elliot Mgmt ** Regarding the links that Joel noted (see below), does anyone else have some insight into the accusations made by Elliot Mgmt? Personally, I’m glad that BMC did not completely lose themselves in SaaS, what I see as another ‘bubble’ technology that will be bursting in the next few years as companies realize how little value they get from most SaaS vendors, and how much they have to spend to do even the most basic customization. What are opinions on the sales and other issues? Any sales/partners that would like to chime in on this? ** This may explain the silence: http://www.informationweek.com/news/software/infrastructure/240002100 http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21 http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14 http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/ Joel Joel Senderjdsen...@earthlink.net 310.829.5552 Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely
Re: AIE Re-Install
this line is making me think that the installer you're using is an older SP
than the version you currently have installed.
(Jun 11 2012 04:35:04.057 PM
-0500),INFO,com.bmc.install.product.atriumfoundation.task.AtriumFoundationDownGradeDetectionValidationTask,
LOG EVENT {Description=[Validation error],Detail=[BMC Atrium CMDB
7.6.04.01
featureDSL 7.6.04.01
Atrium Impact Simulator Engine 7.6.04.01]}
i believe there is an AIE only download on BMC's site. that would be worth a
shot.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Fwd:AIE Re-Install
to me that sounds pretty self-explanitory. it looks like you're trying to use the 7.6.04 SP0 installer over top of a 7.6.04 SP1 installation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Startup
I'd set the ARS service to Automatic (Delayed). We have to do that here for a different reason (too much startup activity is causing the RDP host service to fail) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AIE Re-Install
can you type out the error tommy? the image isn't coming through for me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AIE Install
Have you tried re-running the installer? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Right click results list to email broken in Windows7?
Steve... browser(s)? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HTTP Status Error 500-- Urgent
What does it say in the Tomcat log? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Webservices and Queries
Don't know what the root cause would be there, but could you swap the order? 4/23/2012 03:30:00 PM = 'Start Date and Time' Sounds like is getting escaped to lt; at some point in the process. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Atrium Core 7.6.4 installation problem
Did you install Tomcat separtely or with ARSys? Is your mid-tier working otherwise? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Menu's open slowly on web (ARS 7.6.4)
You could also use Fiddler (http://fiddler2.com) to see if the database lookup is what is taking a long time ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: RE-POST DUE TO FORMAT ERRORS: ARSFAQ! ARSFAQ! - Stackoverflow(ish) clone for Remedy QA - BETA
I was going to say Why not just create a stack exchange site proposal? AFAIK they're free, you just have to prove you have enough users to make it worthwile ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Where does the 'Menu Name' attribute go?
Not quite sure what you're asking... do you want to know how to create a menu on a field? (Attributes - Selections) Or attach a menu from Menus to a field? (Attributes - Menu Name) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Look up ITSM messages in ARE|RRR
Thanks for this, super helpful ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OLE Integration
Most browsers have spellcheck built in already... as for grammar check, it doesn't seem like it would work too well in a ticket. I do remember there being a free online spell/grammar check that you could call from web apps, can't think of the name of it off hand (not even sure it's still around). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
