Re: Map http://midtierservername to a midtier URL such as http://midtierservername/arsys/home?
I have a default.asp file sitting in the root of my web server with the following in the head section meta http-equiv=REFRESH content=0; URL=http://server/arsys/home the content=0 tells it to wait 0 seconds before doing the redirect...so when my users go to http://server they immediately get redirected to http://server/arsys/home -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Friday, October 12, 2007 12:04 PM To: arslist@ARSLIST.ORG Subject: Map http://midtierservername; to a midtier URL such as http://midtierservername/arsys/home;? I have IIS 6, Tomcat 5.5.17 w This is for web server/jsp engine gurus. I have IIS 6, Tomcat 5.5.17 with Midtier 7.0.1. I tried messing with IIS's configuration so that http://midtierserver name would map to something like http://midtierservername/arsys/home, so people wouldn't have to type a long URL. Couldn't get it done. IIS's virtual mapping wants me to pick a folder to map to not a URL like above. Also, it wants an alias to map to, so even if I could get it done, looks like the URL will look like, http://midtierservername/aliasname. I see iisstart.htm file in the default directory, which contains the error message that's displayed when I type http://midtierserver. Wondering if there's any trick I can play with this file to have it redirect to http://midtierservername/arsys/home or any other midtier URL. Any thoughts? TIA. Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail, news, photos more. http://mobile.yahoo.com/go?refer=1GNXIC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: w3wp.exe pegs CPU randomly - ARS 6.3
Are you running ITSM?...this sounds like the Mid-Tier caching itself the first time someone access the app in the morning...if I'm not mistaken 6.3 Mid-tier will clear it's cache of unused items during down periods (overnight)...and the first person to request the page will get a delay while it's caching. If this is the case...then a properly configured 7.1 mid-tier should alleviate your issues as 7.1 has persistent cache capabilities. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julie Rockwood Sent: Friday, October 12, 2007 12:23 PM To: arslist@ARSLIST.ORG Subject: w3wp.exe pegs CPU randomly - ARS 6.3 Hello list, Calling all Win 2003 Remedy geeks. We are having production problems on our win 2003, ARS 6.3 patch 14 mid-tier server. Below is an email from my system administrator describing the problem. If anyone has any ideas, we would sure appreciate it. Julie I manage the server instances for our ARS team which are the following: Mid-tier: W2K3/IIS6.0/ServletExec 5.0/ARS 6.3 - VMware Application: W2K3/ARS 6.3 - VMware Database: Oracle 9i on AIX 5.3.x Anyway, I'm seeing the w3wp peg the CPU on the mid-tier almost every morning, rendering the web server inoperable (even for static html rendering). If I temporarily remove the ServletExec ISAPI filter, static html rendering is fine and CPU utilization is normal. Re- insert the filter and perform an iisreset - the same behavior occurs. If I wait about 15-20 minutes (this problem occurs almost daily at 6:30 so customers aren't complaining yet) the problem clears itself out and everything is working fine. If I monkey with it (iisresets, rebooting, etc) the problem perpetuates itself even longer. We're moving towards a ARS 7.1 install on new infrastructure, so I'm hoping this will fix it - but in the meantime if anyone has run into this (and possibly fixed it) any pointers would be greatly appreciated. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: v7.1 and the User/Group/Role forms w/ new stuff ( Standard WebServices, strange workflow...)
I came across the AssigneeGroupAccess group the other day...didn't know why it added it...but yes you are correct...the upgrade stomps (just like all previous upgrades) on the user form...had to add a few things back in to the form for my app to work again...interesting stuff really -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, October 09, 2007 9:50 AM To: arslist@ARSLIST.ORG Subject: v7.1 and the User/Group/Role forms w/ new stuff ( Standard WebServices, strange workflow...) All, I have started to look at a clean install (no existing db) of v7.1 in some detail and I have found a few interesting things. Has anyone noticed the OOB Web Services that are in the base Server? I see three Public (Group access) web services: User Roles Group The form permission for the forms are as such: User: Public(hidden) Group: Administrator (only) Roles: Administrator (only) So the User Web Service and the form it points at (User) are Publicly accessible. However User's field 1 only has one group with access to it. Drum role AssigneeGroupAccess. (No I did not stutter.) Which turns out to be 'Group ID' = 60988. ( Field 2 and 4 no longer have access to the records unless their 'Login Names' are added to the 'Dynamic Group Access' (field ID 60988) field. Ok.. so the data should be safe by default. However this construct raises a few questions for me too... I wonder if the installer does the super smart thing and reviews the permissions on field 1 on the User form before the changes and adjust the permissions on the field 1 and/or the data in 'Dynamic Group Access' after the changes? Or maybe it will just stomp on the User form (like it has in previous upgrades and trash the customizations that customers have made to the permissions? (and then leave the existing data totally unaccessible to anyone except admin?) Has anyone attempted to upgrade an existing server to v7.1 and have had customizations to the permissions on the form/fields? (Any one know if the customizations were stepped on or maintained?) OH.. and the 'Status' field actually has two values now. (Current(0), and Disabled(1)) And there is an OOB filter (User:SetUserStatusCurrent) that test for ( 'Status' = 20) AND So I doubt that filter will ever be true. :( Maybe some of the OOB apps add more 'Status' values to the User form?) Just wondering -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: What's New 7.1?
Ok...I figured they would have another class because of the major changes and additions they made to 7.1 over 7.0...so if they don't have it and won't have it...then I'm all cool...I've kept up on all of the changes and read most of the docsthank you greatly -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver Sent: Monday, October 08, 2007 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? BMC only creates customer training for each major release. The assumption is that if you know 7.0 then the content of the release notes and manuals for 7.1 should be sufficient to deal with the few changes. It isn't a major retooling of your knowledge. There is a PPT that covers what is new in AR System 7.1, CMDB 2.1 and Atrium Integration 7.1 which includes screen shots and such. It is posted on BMC Developer Network ( developer.bmc.com) but there is technical difficulty with a router today so I can't give you the URL. I'll send it as soon as I can get it. - Kelly Deaver [EMAIL PROTECTED] Original Message Subject: Re: What's New 7.1? From: L. J. Head [EMAIL PROTECTED] Date: Mon, October 08, 2007 9:29 am To: arslist@ARSLIST.ORG That's 7.0I'm looking for 7.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Monday, October 08, 2007 5:27 AM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? Check the 7.1 What's New Web Cast: http://services.bmc.com/education/register/class_details.cfm?orgin=Cus tomer IDc=10cid=90176313.0 This will update your RSP or RAC to V7. It will cost you 500$ and about 6 hours of your time... -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 10/7/07, L. J. Head [EMAIL PROTECTED] wrote: Sorry...I just realized I wasn't explicit in my request. I've read all of the docs...but I was actually looking for a class...gotta keep those certs up to date...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grxneng Sent: Saturday, October 06, 2007 11:06 PM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? http://developer.bmc.com/jiveProd/bsdnDownload.jspa?categoryID=516ext ernalI D=2080attachID=389817 -- Jarl On 10/7/07, L. J. Head [EMAIL PROTECTED] wrote: Looking to see if there is something like this available but can't find anything...anyone on the list better able to navigate the site? __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: What's New 7.1?
Sorry...I just realized I wasn't explicit in my request. I've read all of the docs...but I was actually looking for a class...gotta keep those certs up to date...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, October 06, 2007 11:06 PM To: arslist@ARSLIST.ORG Subject: Re: What's New 7.1? http://developer.bmc.com/jiveProd/bsdnDownload.jspa?categoryID=516externalI D=2080attachID=389817 -- Jarl On 10/7/07, L. J. Head [EMAIL PROTECTED] wrote: Looking to see if there is something like this available but can't find anything...anyone on the list better able to navigate the site? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
What's New 7.1?
Looking to see if there is something like this available but can't find anything...anyone on the list better able to navigate the site? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OpenOffice.org from Sun..
It's an open source office replacement...it can import and save to most MS Office document versions. It comes standard with most Linux distributions...I use it on my home machine (Ubuntu)...it's a pretty good suite _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, October 05, 2007 11:40 AM To: arslist@ARSLIST.ORG Subject: OT: OpenOffice.org from Sun.. ** Has anybody used this tool OpenOffice.org? How long has it been around? I just got a link to download it while updating java on my laptop to download it for free. Its description sounds good and I'm tempted to try it out. This is the link.. http://java.com/en/download/javacom_update.jsp Joe D'Souza __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Competitors to Remedy ARS?
Unlicensed server can do Email -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Thursday, October 04, 2007 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? I require the email functionality. Sent via BlackBerry from T-Mobile -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] Date: Thu, 4 Oct 2007 09:36:35 To:arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Just install an unlicensed version of remedy. I think it allows you up to 1000 records creation, and 3 user licenses. This is good practice too to hone your remedy development skills, so you benefit in your job as well. Now, if you are deploying/selling this application to end users, I'm not sure how that would play in with remedy's licensing model. So, if you are not going to be the only one using it, then this might not work. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF AFRL/RYOD Sent: Thursday, October 04, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Sorry for jumping in therethis seems interesting to me as well. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, October 04, 2007 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? How many users? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Thursday, October 04, 2007 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Largest form would be less than 2500 row, probably less than 1000 Sent via BlackBerry from T-Mobile -Original Message- From: Pickering, Christopher [EMAIL PROTECTED] Date: Thu, 4 Oct 2007 08:15:10 To:arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? How much data would you expect the system to hold? Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Wednesday, October 03, 2007 5:58 PM To: arslist@ARSLIST.ORG Subject: Competitors to Remedy ARS? Are there any less expensive, freeware, open source, etc. competitors to the Remedy ARS product? I have a small home project that I would like to complete, but can't afford ARS for home. I am looking only for the engine, no attached HD app, etc. Thanks! Alec Sent via BlackBerry from T-Mobile ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Competitors to Remedy ARS?
It's 2000 current records in the table -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Thursday, October 04, 2007 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? I could see an unlicensed server using e-mail approach the 2000 record limit on the e-mail form fairly easily. I suppose you could delete old records? I guess that begs refinement of the max record limit on an unlicensed Remedy install. Is it 2000 records at any given time, or 2000 records for the entire history/life of the form? Ben -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Thursday, October 04, 2007 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Unlicensed server can do Email -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Thursday, October 04, 2007 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? I require the email functionality. Sent via BlackBerry from T-Mobile -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] Date: Thu, 4 Oct 2007 09:36:35 To:arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Just install an unlicensed version of remedy. I think it allows you up to 1000 records creation, and 3 user licenses. This is good practice too to hone your remedy development skills, so you benefit in your job as well. Now, if you are deploying/selling this application to end users, I'm not sure how that would play in with remedy's licensing model. So, if you are not going to be the only one using it, then this might not work. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF AFRL/RYOD Sent: Thursday, October 04, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Sorry for jumping in therethis seems interesting to me as well. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, October 04, 2007 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? How many users? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Thursday, October 04, 2007 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Largest form would be less than 2500 row, probably less than 1000 Sent via BlackBerry from T-Mobile -Original Message- From: Pickering, Christopher [EMAIL PROTECTED] Date: Thu, 4 Oct 2007 08:15:10 To:arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? How much data would you expect the system to hold? Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Wednesday, October 03, 2007 5:58 PM To: arslist@ARSLIST.ORG Subject: Competitors to Remedy ARS? Are there any less expensive, freeware, open source, etc. competitors to the Remedy ARS product? I have a small home project that I would like to complete, but can't afford ARS for home. I am looking only for the engine, no attached HD app, etc. Thanks! Alec Sent via BlackBerry from T-Mobile ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Competitors to Remedy ARS?
I have customers that make that mistake daily -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Thursday, October 04, 2007 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? I wand the remedy rapid application developement functionality, not the itsm module. Many people confuse remedy with ITSM, its like confusing windows with ms office. Sent via BlackBerry from T-Mobile -Original Message- From: Pierson, Shawn [EMAIL PROTECTED] Date: Thu, 4 Oct 2007 09:48:11 To:arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Perhaps you should give more requirements. You mentioned that you want something like ARS, but don't really care about ITSM or any specific type of module. It sounds like you're wanting to build custom database driven applications, right? If so, rather than looking at something like Remedy, you'd be better off finding a traditional development language that has a good interface to build forms and back end workflow. I don't know of any as easy as Remedy, but .NET would be a good option for something similar. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Thursday, October 04, 2007 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? I require the email functionality. Sent via BlackBerry from T-Mobile -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] Date: Thu, 4 Oct 2007 09:36:35 To:arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Just install an unlicensed version of remedy. I think it allows you up to 1000 records creation, and 3 user licenses. This is good practice too to hone your remedy development skills, so you benefit in your job as well. Now, if you are deploying/selling this application to end users, I'm not sure how that would play in with remedy's licensing model. So, if you are not going to be the only one using it, then this might not work. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF AFRL/RYOD Sent: Thursday, October 04, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Sorry for jumping in therethis seems interesting to me as well. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, October 04, 2007 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? How many users? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Thursday, October 04, 2007 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? Largest form would be less than 2500 row, probably less than 1000 Sent via BlackBerry from T-Mobile -Original Message- From: Pickering, Christopher [EMAIL PROTECTED] Date: Thu, 4 Oct 2007 08:15:10 To:arslist@ARSLIST.ORG Subject: Re: Competitors to Remedy ARS? How much data would you expect the system to hold? Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec Sent: Wednesday, October 03, 2007 5:58 PM To: arslist@ARSLIST.ORG Subject: Competitors to Remedy ARS? Are there any less expensive, freeware, open source, etc. competitors to the Remedy ARS product? I have a small home project that I would like to complete, but can't afford ARS for home. I am looking only for the engine, no attached HD app, etc. Thanks! Alec Sent via BlackBerry from T-Mobile ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender.
Re: Mid-Tier
One of the main advantages I have seen at my current job is the fact that when you go to upgrade the 'clients' you have one to upgrade...the mid-tier server. If you have a client install base then you need to worry about SMS (or some other package distribution mechanism). Another is the consistent client...most places use a standardized browser...so you don't need to worry about what patch level someone is on, etc Lightweight - Less network traffic between the client and the server honestly there are plenty of +'s and not many -'sI'm sure people plagued with bugs that affect them would argue with me...but we are a 100% mid-tier shop with about 900 users about to increase to 2000... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cheeti Sent: Thursday, October 04, 2007 9:47 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier ** Hi All Good Day for all. I am new to this group and remedy. As any one can mention the advantages of Mid-tier using JSP pages comparing to Remedy client. Thanks Regards, Cheeti __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSList Awards: Some yes, some no.MVP not enough yet!
I would have been one of the first to vote...if it weren't for his typo of his own email address...but I would bet I was in the first 10 or so...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, October 04, 2007 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARSList Awards: Some yes, some no.MVP not enough yet! ** RANT Oh for the love of PETE people! We only needed 150 voters out of over 3000 people! And we're still 35 shy?!?!?!?! Get off of your lazy cans and vote for somebody!!! If you've EVER gotten one single glimmer of wisdom/ideas/fixes from this list, you OWE it to these folks to vote. /RANT _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Thursday, October 04, 2007 11:56 AM To: arslist@ARSLIST.ORG Subject: ARSList Awards: Some yes, some no.MVP not enough yet! ** Okay folks. Last chance: we need another 35 votes for MVP we need more votes for the software categories. Just look up the past posts for the list of nominees and send your votes to either [EMAIL PROTECTED] or [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Filter Problem
That would only tell you that TR is not null or but would do nothing to
confirm that it was changing from A to B
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dave.ARSList
Sent: Thursday, October 04, 2007 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Problem
Andy,
I don't think what you said is true - ( 'AssignedConfigTech' != $NULL$ )
AND ( 'DB.AssignedConfigTech' != 'TR.AssignedConfigTech')
If I am reading the statement correctly, the filter should not fire unless
the 'AssignedConfigTech' is changed.
If you really want to fire the filter when 'AssignedConfigTech' is changed,
your condition should be:
( 'TR.AssignedConfigTech' != $NULL$ ) AND ('TR.AssignedConfigTech' != )
Gurus, correct me if this is wrong.
- Dave.
Mayfield, Andy L. wrote:
OK, I am stumped. I have a filter firing that should not be.
I have a filter that sends a notification based on the qualification
statement:
( 'AssignedConfigTech' != $NULL$ ) AND ( 'DB.AssignedConfigTech' !=
'TR.AssignedConfigTech')
If I am reading the statement correctly, the filter should not fire
unless the 'AssignedConfigTech' is changed.
This filter is firing when the form is saved without a change being
made the 'AssignedConfigTech' field.
There is a value in the field, so it's != $NULL$, but no change is
being made to the field so it should not meet the criteria.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 8-226-1805
Cell: 288-9140
SoLinc: 19140
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BEGIN:VCARD
VERSION:2.1
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FN:Mayfield, Andy L.
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TITLE:System Operations Spec Sr
TEL;WORK;VOICE:8-226-1805
ADR;WORK:;West Jefferson;2901 Allison-Bonnett Memorial
Drive;Hueytown;AL;350231835;USA
LABEL;WORK;ENCODING=QUOTED-PRINTABLE:West Jefferson=0D=0A2901
Allison-Bonnett Memorial Drive=0D=0AHueytown, AL 35= 0231835=0D=0AUSA
EMAIL;PREF;INTERNET:[EMAIL PROTECTED]
REV:20070626T132537Z
END:VCARD
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Re: BMC Maintenance
I believe BMC works on an 'all or nothing' concept If you use the product, then it must be included in the list of things that are supported. Now...here is a question for you...do they expect you to continue paying support for that product after they no longer support it?or are they willing to drop the support price off of your contract once they no longer support the product? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 02, 2007 1:14 PM To: arslist@ARSLIST.ORG Subject: BMC Maintenance ** I have a question on maintenance. We own several products one being SMS Discovery service which is now retired by BMC. They will provide support for the next year but will not provide any more upgrades. That being the case I wished to exclude it from our annual maintenance agreement. I am being told that I must fill out a purge agreement which states the following: 2. 3 CUSTOMER agrees that, once the License Purge has been completed, CUSTOMER has no right to use the original Product on the Current System. Now I thought when you buy a software license you own the license and can not be forced to pay maintenance for it. BMC is saying that I must pay maintenance for every one of their products that we have installed. This sounds very wrong to me. I understand we are not entitled to any support but we own the license and should be able to use the product. Right now our support maintenance has lapsed while I try to resolve this issue. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Why does this set fields action fail?
How bout 'Product' LIKE + $Product$ + % -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Tuesday, October 02, 2007 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Why does this set fields action fail? It turned that into ( 'Product' LIKE + $Product$) + % when I modified the action. Trying it on the form, after selecting mdClassifieds from the list, it put 'Product' LIKE mdClassifieds% in the hidden field and the query isn't returning anything. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, October 02, 2007 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: Why does this set fields action fail? Woops! I mistyped. Try this: 'Product' LIKE + $Product$ + % -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Tuesday, October 02, 2007 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: Why does this set fields action fail? Hey Norm, thanks for the response. Trying that gives me the following error: Unexpected character (AERR 2291) mdwAllTicketQualification [Assign line error at position 0] I was thinking since it's a string I had to use the double quotes, but there must be some special way to format it. ARS 6.3 but 7.1 clients, BTW. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, October 02, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Why does this set fields action fail? Don't put the quotes around the field names. Like this: 'Product' LIKE $Product$ + % Instead of this: 'Product' LIKE $Product$ + % -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Tuesday, October 02, 2007 1:59 PM To: arslist@ARSLIST.ORG Subject: Why does this set fields action fail? ** Hey everyone- Hopefully this will be a simple question for someone! I made a display only form to act as sort of a QM control panel. There is a form on our system called AllTickets which contains basic information on all types of tickets- ID, Summary, Status, etc. The form I made has a table and 2 character fields with menus that correspond to fields on AllTickets. The idea is that users can select an item from the menu and get a list of all records on AllTickets that match. Once the user chooses a menu item, an active link sets a hidden field (mdwAllTicketQualification/mdwAllTicketQualificationRelease) for a qualification for the table. The table qualification is (EXTERNAL( $mdwAllTicketQualification$)) AND (EXTERNAL( $mdwAllTicketQualificationRelease$)) AND ( 'mdwLISTTicketNumber' LIKE ( QM + % )) AND ( 'mdwLISTStatus' != Closed ) AND ( 'mdwLISTStatus' != Resolved ) AND ( 'mdwLISTStatus' != Rejected ) AND ( 'mdwLISTStatus' != Canceled ) This works fine if I use an exact match: 'Product' LIKE $Product$ or 'Release' LIKE $Release$. However, we have a product called Classified. There are several versions, stored as Classifieds 2.x for example, so I want to be able to use wildcards. If I paste 'Product' LIKE $Product$ + % directly into mdwAllTicketQualification, it does what I want it to do and returns all records that start with Classifieds, but if I try and get an active link to set 'Product' LIKE $Product$ + % into the field, I get an error that says Data values are not appropriate for arithmetic operation. Apparently it's treating the % like a literal character. What do I have to do to get that string set into the field? I hope this is clear- let me know if you need clarification on the process. Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Why does this set fields action fail?
That's what this one will do...it will produce 'Product' LIKE ValueInProduct% _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, October 02, 2007 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Why does this set fields action fail? ** That may not work as it appears you need a quote on both sides of $Product$ after it resolves your operation. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Tuesday, October 02, 2007 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: Why does this set fields action fail? How bout 'Product' LIKE + $Product$ + % -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Tuesday, October 02, 2007 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Why does this set fields action fail? It turned that into ( 'Product' LIKE + $Product$) + % when I modified the action. Trying it on the form, after selecting mdClassifieds from the list, it put 'Product' LIKE mdClassifieds% in the hidden field and the query isn't returning anything. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, October 02, 2007 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: Why does this set fields action fail? Woops! I mistyped. Try this: 'Product' LIKE + $Product$ + % -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Tuesday, October 02, 2007 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: Why does this set fields action fail? Hey Norm, thanks for the response. Trying that gives me the following error: Unexpected character (AERR 2291) mdwAllTicketQualification [Assign line error at position 0] I was thinking since it's a string I had to use the double quotes, but there must be some special way to format it. ARS 6.3 but 7.1 clients, BTW. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, October 02, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Why does this set fields action fail? Don't put the quotes around the field names. Like this: 'Product' LIKE $Product$ + % Instead of this: 'Product' LIKE $Product$ + % -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Tuesday, October 02, 2007 1:59 PM To: arslist@ARSLIST.ORG Subject: Why does this set fields action fail? ** Hey everyone- Hopefully this will be a simple question for someone! I made a display only form to act as sort of a QM control panel. There is a form on our system called AllTickets which contains basic information on all types of tickets- ID, Summary, Status, etc. The form I made has a table and 2 character fields with menus that correspond to fields on AllTickets. The idea is that users can select an item from the menu and get a list of all records on AllTickets that match. Once the user chooses a menu item, an active link sets a hidden field (mdwAllTicketQualification/mdwAllTicketQualificationRelease) for a qualification for the table. The table qualification is (EXTERNAL( $mdwAllTicketQualification$)) AND (EXTERNAL($mdwAllTicketQualificationRelease$)) AND ( 'mdwLISTTicketNumber' LIKE ( QM + % )) AND ( 'mdwLISTStatus' != Closed ) AND ( 'mdwLISTStatus' != Resolved ) AND ( 'mdwLISTStatus' != Rejected ) AND ( 'mdwLISTStatus' != Canceled ) This works fine if I use an exact match: 'Product' LIKE $Product$ or 'Release' LIKE $Release$. However, we have a product called Classified. There are several versions, stored as Classifieds 2.x for example, so I want to be able to use wildcards. If I paste 'Product' LIKE $Product$ + % directly into mdwAllTicketQualification, it does what I want it to do and returns all records that start with Classifieds, but if I try and get an active link to set 'Product' LIKE $Product$ + % into the field, I get an error that says Data values are not appropriate for arithmetic operation. Apparently it's treating the % like a literal character. What do I have to do to get that string set into the field? I hope this is clear- let me know if you need clarification on the process. Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Unique ID?
What you are trying to do is a request that people have had for table fields for quite a long time...to have the ability to make them unique. Currently I believe the only way to accomplish this would be to create a DB View requesting a distinct and then create a Remedy View of that DB View and use it as your table source... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, September 28, 2007 10:18 AM To: arslist@ARSLIST.ORG Subject: Unique ID? ** Maybe it's too early in the day but I can't get my head wrapped around a problem. A group here needs to keep track of when records in a form gets modified. They want to be able to search for a date range and come up with the records modified in that date range. Simple enough. The problem I run into is if a record gets updated a month ago, then it gets updated today. If they do their time search for the records that were updated a month ago, it wont show in that list. So I created a table, every time the record gets modified it pushes to a new table and creates a timestamp record. Created a join form between the parent and the timestamp form. Works great except I can't get it to show me only unique records. So if a record gets modified twice in a time period, when they do their search on my join, it will show two of that record. Am I going about this the wrong way? Like Joe I'm trying to stay away from the coffee and tea just doesn't have that same bite heh - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Friday Humor - Parenting - An ITIL Based Solution...
No that is a root cause analysis that proposes a fix to the system to prevent the error from occurring again. There is unfortunately no 'backout plan' for the change titled 'Birth of a Baby -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of bullcreek.com Sent: Friday, September 28, 2007 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - Parenting - An ITIL Based Solution... Mark, I am aware of several related Incidents logged that have identified that same Known Error. At least one Problem Investigation has been launched that has uncovered the same Root Cause spawning several related Change Requests. You may want to review the Backout Plans associated with the approved Change Requests. A link to the support page regarding the Backout Plan is also located below under the heading Backout Plan. Here is a snippet from the related support web page: http://www.urologyteam.com/our-doctors/dr-richard-chopp.htm Dr. Richard (Dick) Chopp is well known in the Austin community for performing Vasectomies. He also enjoys treating patients with metabolic evolution of kidney stone disease, male endocrine urology disorders, prostate disease and Peyronie's disease. He has extensive laparoscopy surgery experience, is on the transplant team and performs Living Donor Nephrectomy. BACKOUT PLAN: From the page: http://www.urologyteam.com/our-doctors/dr-elizabeth-houser.htm Dr. Houser's special interests include male and female incontinence, male infertility, and vasectomy reversals... HTH -Original message- From: Blankenship, Mark (Mark) [EMAIL PROTECTED] Date: Fri, 28 Sep 2007 12:39:51 -0400 To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - Parenting My wife and I did everything we could to child proof our house We somehow still had two kids. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Friday, September 28, 2007 11:30 AM To: arslist@ARSLIST.ORG Subject: OT:Friday Humor - Parenting ** Things Adults Learn from Kids There is no such thing as child-proofing your house If you spray hair spray on dust bunnies and run over them with roller blades, they can ignite A 4 years-old's voice is louder than 200 adults in a crowded restaurant If you hook a dog leash over a ceiling fan the motor is not strong enough to rotate a 42 pound boy wearing pound puppy underwear and a superman cape It is strong enough however to spread paint on all four walls of a 20 by 20 foot room You should not throw baseballs up when the ceiling fan is on When using the ceiling fan as a bat you have to throw the ball up a few times before you get a hit A ceiling fan can hit a baseball a long way. The glass in windows (even double pane) doesn't stop a baseball hit by a ceiling fan When you hear the toilet flush and the words Uh-oh; it's already too late Brake fluid mixed with Clorox makes smoke, and lots of it A six year old can start a fire with a flint rock even though a 36 year old man says they can only do it in the movies A magnifying glass can start a fire even on an overcast day If you use a waterbed as home plate while wearing baseball shoes it does not leak - it explodes A king size waterbed holds enough water to fill a 2000 sq foot house 4 inches deep Legos will pass through the digestive tract of a four year old Duplos will not Play Dough and Microwave should never be used in the same sentence Super glue is forever McGyver can teach us many things we don't want to know Ditto Tarzan No matter how much Jello you put in a swimming pool you still can't walk on water Pool filters do not like Jello VCR's do not eject PBJ sandwiches even though TV commercials show they do Garbage bags do not make good parachutes Marbles in gas tanks make lots of noise when driving You probably do not want to know what that odor is Always look in the oven before you turn it on Plastic toys do not like ovens The fire department in San Diego has at least a 5 minute response time The spin cycle on the washing machine does not make earth worms dizzy It will however make cats dizzy Cats throw up twice their body weight when dizzy Quiet does not necessarily mean don't worry A good sense of humor will get you through most problems in life (unfortunately, mostly in retrospect) Parenting Glossary of Terms AMNESIA: condition that enables a woman who has gone through labor to have sex again. DUMBWAITER: one who asks if the kids would care to order dessert. FAMILY PLANNING: the art of spacing your children the proper distance apart to keep you on the edge of financial disaster. FEEDBACK: the inevitable result when the baby doesn't appreciate the strained carrots. FULL NAME: what you call your child when you're mad at him. GRANDPARENTS: the people who think your children are
Re: ORA-00904, ORA-00932 on ARS 6.0.1
I believe the saying is once you go CLOB you never go back...that's what I
think it is anywayeither way...you may need to create a new column in
the db, copy contents, delete clob...change the column name (can you do
that?)...then update remedy with a smaller value...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, September 28, 2007 1:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: ORA-00904, ORA-00932 on ARS 6.0.1
Thats exactly what we found. The field was switched to a CLOB and we are
not sure if we can get it back to a varchar. Everytime I try to change the
data input length back, I get the ORA error after it freezes my machine for
a few minutes. Here are the lines leading up the error. I'm not sure if
this is normal, but the field that is always giving us the error is not even
listed in the log.
SQL TID: 06 RPC ID: 000185 Queue: Escalation Client-
RPC: 390603 USER: AR_ESCALATOR
/*Mon Sept 24 2007 11:49:22.3599
*/SELECT T168.C1, T168.CI FROM T168 WHERE 'Remedy' =
T168.C20003) AND ('Problem' = T168.C20004)) AND ('Problem =
T168.C25)) AND (' ' =T168.C1)) ORDER BY ASC 1 SQL TID:
06 RPC ID: 000185 Queue: Escalation Client-
RPC: 390603 USER: AR_ESCALATOR/
*Mon Sept 24 2007 11:49:22.3942
*/***ERROR *** ORA-00932: Inconsistent datatypes: expected - got CLOB
On Sep 28, 3:04 pm, Axton [EMAIL PROTECTED] wrote:
Changing the length of a character field from = 4000 to 4000
characters on Oracle changes the data type from a varchar to a clob.
Can you post the sql logs that lead up to the error? Probably 3 lines
leading up to the error will be enough.
ORA-00904 seems to be unrelated, but the logs should make it evident
what the problem is.
Axton Grams
On 9/28/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
I have looked at the logs and its telling me that the error is
coming from one specific ticket. But the error will repeat again on
a brand new ticket. The user is showing up as AR_Escalator and I'm not
sure
if that is significant.The ORA-00932 error is stating Failure
during SQL Operation to the database: ORA-00932 inconsistant
datatype expected -got CLOB
I'm trying to work with the Oracle guys but they are just as lost as I
am on this issue. All because the other admin changed the datatype
on the fields property to 0.
On Sep 28, 11:23 am, Howard Richter [EMAIL PROTECTED] wrote:
Axton,
As always is correct, turn on sql and api logs, that might pin it
down.
hbr
On 9/28/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
Hello All,
I am trying to fix a problem with the Solution Summary field on the
Helpdesk form. The admin before thought he could make that field
unlimited characters so he set the data input length to 0 under
the database tab on field properties. Since he did that, he cannot
use
that field or the possible solutions button. We now get an
ORA-00932
error.
So I decided to duplicate the problem on the test server and see
if I could delete the field and recreate it. I imported the
good bad helpdesk form onto the test server. I tried to delete
the field but it will not let me. So then I just hid the field
and created a new one. When I save the form, on the admin tool
it shows that its saves, but it only did it on one view
regardless that its set to go on all views. I made the changes
again on each individual form and it saves
somewhat reluctantly. Well when I open the helpdesk form on the
user
client it doesnt' show the change.
When I look in the ARERRR.log, I show a bunch of errors that state
Failure during SQL opreation on the database (ARERR 552) ORA-00904:
C12312312: invalid identifier errors for serveral fields on the
helpdesk form. It seems as if the Oracle database and the Remedy
server are not connecting correctly. I just can't figure out
how to fix this now.
Any help or advice?
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Howard Richter
Remedy ServiceDesk Manager
CedarCrestone Managed Services Center
[EMAIL PROTECTED]
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7.1 DB Restore
Ok...here is a new oneI think it is anyway with the 6.x world when syncing our environments we would take DB from Server A (usually prod) and restore it to another DB for Dev, Test, Etc. Now that in 7.1 licensing is stored in the DB instead of a file on the serverwhen I perform this restore in our new environment...do I need to re-apply licenses? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.1 DB Restore
That's actually where I was going in my mind as wellall server licenses loaded on each server so that no matter where a DB moves it has it's license already loaded -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 28, 2007 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 DB Restore L.J. I would think so... but here is an idea (Untested...) How about you apply all of your license to all of your servers in the progression? So likely DB progression would be Prod to Test. So you apply all of your Test keys on Production as well. That way when you move the DB to Test all the keys are already there. (And the prod keys should be ignored.) And similarly if Dev is moved to Test then you would also apply Test's keys on Dev too. (But I would think this type of a DB move would be rare if ever done.) But I think you get the idea. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/28/07, L. J. Head [EMAIL PROTECTED] wrote: Ok...here is a new oneI think it is anyway with the 6.x world when syncing our environments we would take DB from Server A (usually prod) and restore it to another DB for Dev, Test, Etc. Now that in 7.1 licensing is stored in the DB instead of a file on the serverwhen I perform this restore in our new environment...do I need to re-apply licenses? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How do you read the ARSList
Gmail is a mail service like yahoo or hotmail (web based) but allows full Pop3 and SMTP. They give you almost 3Gig of mail storage and it uses Google search technology to search through your mailI've never had problems finding the mails I'm looking for -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Thursday, September 27, 2007 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: How do you read the ARSList I'm not familiar with G-mail, but how are their search capabilities better than Outlook? I might want to try it sometime. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Tuesday, September 25, 2007 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: How do you read the ARSList I use Outlook 2003 here as well and make use of rules, not by choice, but because it is what we have to use at work. If I had my preference, I'd like a GMail type interface, as the searching capability puts Outlook's to shame, and it is very easy to group e-mails into conversations by subject. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell Sent: Tuesday, September 25, 2007 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: How do you read the ARSList I use Thunderbird w/filters *Rocky* Rocky Rockwell eMA Team - Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 L. J. Head wrote: ** Same here *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *Shellman, David *Sent:* Tuesday, September 25, 2007 1:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: How do you read the ARSList ** Using Outlook. I have a rule setup to move ARS List emails off to their own folder. Dave *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] *On Behalf Of *John Sundberg *Sent:* Tuesday, September 25, 2007 3:11 PM *To:* arslist@ARSLIST.ORG *Subject:* How do you read the ARSList ** I have been reading the list for years with just my email tool. I have filters etc... so it is not too bad. However, I am wondering what other people use -- as the volume is significant enough that a non-email strategy may be good. Any suggestions? -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Delays after user tool sits idle
How long are we talking?is there anything else that pauses on the workstation?is it possible that the HD's are idling and it takes a second for them to spin back up and be functional again? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, September 26, 2007 8:33 AM To: arslist@ARSLIST.ORG Subject: Delays after user tool sits idle ** All - Has anyone experienced the issue of the User Tool taking an extremely long time to perform any action after sitting idle for a few minutes? Click, wait a minute, then poof everything is back to normal. We have 7.0.1p3 delpoyed, and I also see the same issue using the 7.1 tool. I'm going to open a ticket with support, but I was hoping for some me too's or tips. :-) (Nothing in client-side logging other than a gap where the tool is frozen.) Thanks, Tony ITSM7.0.2p4/win2kr3/10gr2 -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Delays after user tool sits idle
Is there a firewall between the client and Server?...as mentioned by another poster _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, September 26, 2007 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Delays after user tool sits idle ** That's where I'm stuck. All the workflow and server logging fails to capture that initial lag. An example.. I had a query results list and record selected in my user tool, and left it there for approx 20 minutes. I then selected another record in the list. What should have taken less than two seconds (display the new record) took over 30 seconds. The logs don't reflect that lag, and in fact don't start logging that (or any) action until the tool unfreezes. API TID: 000292 RPC ID: 284431 Queue: Fast Client-RPC: 390620USER: Demo /* Wed Sep 26 2007 12:59:09.5130 */+GLSARGetListSchema -- changed since Wed Dec 31 18:00:00 1969 from Remedy User (protocol 12) at IP address 10.2.120.14 snip API TID: 001984 RPC ID: 284445 Queue: List Client-RPC: 390620USER: Demo /* Wed Sep 26 2007 12:59:11.0720 */-GLEWFOK The exact same action when the user tool has not been idle, performs as expected. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/26/2007 11:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Delays after user tool sits idle Tony, I would look at the client active links logs (and if you can Server side API/SQL logs) to see if your actually facing a DB issue. Maybe there is some workflow doing a search that is not as well indexed as it should be and the DB is swapping the table out of active memory and needing to shuffle things around or do a table scan? Such problems have a way of just happening due to data growth or an increase in volume of user activities over time. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/26/07, Tony Worthington [EMAIL PROTECTED] wrote: ** All - Has anyone experienced the issue of the User Tool taking an extremely long time to perform any action after sitting idle for a few minutes? Click, wait a minute, then poof everything is back to normal. We have 7.0.1p3 delpoyed, and I also see the same issue using the 7.1 tool. I'm going to open a ticket with support, but I was hoping for some me too's or tips. :-) (Nothing in client-side logging other than a gap where the tool is frozen.) Thanks, Tony ITSM7.0.2p4/win2kr3/10gr2 -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Delays after user tool sits idle
Sorrythought I read all of the posts in this thread. Hmmm...it does sound like something is timing out...you could try looking at filemon (microsoft utility for monitoring what files are being accessed)...maybe something is slow on the reador you could try something like ethereal and see if something is happening on the network _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, September 26, 2007 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Delays after user tool sits idle ** Nope.. as mentioned in one of my previous posts... :-) We have no remote clients here, everything is on the local network with no firewalls or proxies between the clients and the server (only one edge switch.) -tony -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 L. J. Head [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/26/2007 01:40 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Delays after user tool sits idle ** Is there a firewall between the client and Server?...as mentioned by another poster _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, September 26, 2007 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Delays after user tool sits idle ** That's where I'm stuck. All the workflow and server logging fails to capture that initial lag. An example.. I had a query results list and record selected in my user tool, and left it there for approx 20 minutes. I then selected another record in the list. What should have taken less than two seconds (display the new record) took over 30 seconds. The logs don't reflect that lag, and in fact don't start logging that (or any) action until the tool unfreezes. API TID: 000292 RPC ID: 284431 Queue: Fast Client-RPC: 390620USER: Demo /* Wed Sep 26 2007 12:59:09.5130 */+GLSARGetListSchema -- changed since Wed Dec 31 18:00:00 1969 from Remedy User (protocol 12) at IP address 10.2.120.14 snip API TID: 001984 RPC ID: 284445 Queue: List Client-RPC: 390620USER: Demo /* Wed Sep 26 2007 12:59:11.0720 */-GLEWFOK The exact same action when the user tool has not been idle, performs as expected. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/26/2007 11:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Delays after user tool sits idle Tony, I would look at the client active links logs (and if you can Server side API/SQL logs) to see if your actually facing a DB issue. Maybe there is some workflow doing a search that is not as well indexed as it should be and the DB is swapping the table out of active memory and needing to shuffle things around or do a table scan? Such problems have a way of just happening due to data growth or an increase in volume of user activities over time. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/26/07, Tony Worthington [EMAIL PROTECTED] wrote: ** All - Has anyone experienced the issue of the User Tool taking an extremely long time to perform any action after sitting idle for a few minutes? Click, wait a minute, then poof everything is back to normal. We have 7.0.1p3 delpoyed, and I also see the same issue using the 7.1 tool. I'm going to open a ticket with support, but I was hoping for some me too's or tips. :-) (Nothing in client-side logging other than a gap where the tool is frozen.) Thanks, Tony ITSM7.0.2p4/win2kr3/10gr2 -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Alpharetta, GA - Full Time
Wowwould this person actually get to work with you?that would be a bonus in an of itself...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, September 26, 2007 1:00 PM To: arslist@ARSLIST.ORG Subject: JOB: Alpharetta, GA - Full Time Company: New York Life Insurance Term: Full-Time Travel: Low, Training and to other sites twice per year Description: The team is responsible for the installation, configuration, deployment, administration and support of a diverse set of product suites consisting of IBM/Tivoli, Remedy, Computer Associates and others. These products are used for managing Automation and Monitoring, Processes and Command and Control Data Center Operations. Key goals are to maintain and improve the efficiency and the bottom line operations of the Data Center(s). The primary focus is Remedy. The more applicable skills the better. Looking for people who know how (and like) to learn and apply. We have lots of integration points, custom applications, and customizations to the Remedy applications. Current Environment: - 5.6 apps (Help Desk, Change, Asset, SLA) - ARServer 7.1 - CMDB 2.0 - BMC SIM - Mid-Tier 7.0.1 - EIE with Oracle Adapter - Solaris/Oracle Upcoming Projects: - ITSM 7.x upgrade (Asset, Change, Incident, Problem, and SLM) - Custom applications (project management, separate service desks, others) Additional Skills: - Solaris (shell scripting, debugging, basic unix knowledge - fs, permissions, etc.) - Oracle (pl/sql and administration-ddl) - will need to be capable of communicating with the data warehouse and database administrators in terms they can understand - Programming skills: java (jsp, servlet, and standalone apps), c, perl, shell, html (css, html, etc.), javascript, vb/.net - Ability to effectively communicate with different areas to develop and document processes, then write application to facilitate those processes Nice to have: - Familiarity with ITIL processes - Tivoli - BMC BEM - Patrol - Tonic - WebSphere and Rational Application Developer (IBM's Eclipse and bundled packages) - BMC SIM The original job requisition can be found at: http://www.newyorklife.com/cda/0,3254,11433,00.html Search in GA - Alpharetta. Please send inquiries and resumes to [EMAIL PROTECTED] and I will get them to the right people. Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migrating/Importing forms from Deployable apps
This is a chicken and egg type of problem...so requires a bit more work. Here is the problem. Server A has Deployable App A with Form A as a member. Server B has Deployable App A where Form A does not belong to it. So if you Migrate the Form from Server A to Server B then the form is imported...but all of it's permissions are stripped...because it is not a member of App A on Server Bnow that you have the form imported...you can now import the App onto Server B...which will make the Form a membernow you can re-import Form A on Server B and it will import with proper permissions in tact. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 25, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Migrating/Importing forms from Deployable apps ** If I have two servers with similar sets of forms and applications already installed, is it possible to migrate and/or Import a form that is part of a deployable application without re-deploying the entire application AND without losing the Roles/permissions in that migration process? The roles already exist for that form on both servers. -- Rick Cook __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migrating/Importing forms from Deployable apps
I'm not talking about an Export Application...I'm talking about go into applications, right click on the application in question, export to def. This will generate a def file similar to just a form export but of the application insteadnot all of the definitions of the app along with data, blah blah blah. Do you get the difference? Oh...and BTW...if you use Migrator there is a switch somewhere that tells it to migrate the app first (same part I'm talking about) and then the form so that everything is updated properly including permissions _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 25, 2007 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Migrating/Importing forms from Deployable apps ** Yes, I know that the application redeployment retains the perms - but I'm trying to avoid having to re-deploy an entire application just because one form was updated, and I am holding to a (probably vain) hope that it might retain the perms if it already found them on the destination server. Importing the form changes and THEN re-deploying the entire app. doesn't sound like the improvement in the process that I'm looking for, since I could achieve the same effect by just re-deploying in the first place. I guess what I'm saying is that I would expect that the initial installation of a DA should be via deployment, due to the fact that the forms and possibly the roles do not exist on the destination server, not to mention potential licensing issues. I mean, that encapsulation is the whole point of the DA. But why couldn't changes to the DA be migrated relative to what already exists on the destination server? If I already successfully deployed it, and have the licenses for it, why do I have to brute force an entire application redeployment just because 10% of it was modified? Rick On 9/25/07, L. J. Head [EMAIL PROTECTED] wrote: ** This is a chicken and egg type of problem...so requires a bit more work. Here is the problem. Server A has Deployable App A with Form A as a member. Server B has Deployable App A where Form A does not belong to it. So if you Migrate the Form from Server A to Server B then the form is imported...but all of it's permissions are stripped...because it is not a member of App A on Server Bnow that you have the form imported...you can now import the App onto Server B...which will make the Form a membernow you can re-import Form A on Server B and it will import with proper permissions in tact. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook Sent: Tuesday, September 25, 2007 9:42 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Migrating/Importing forms from Deployable apps ** If I have two servers with similar sets of forms and applications already installed, is it possible to migrate and/or Import a form that is part of a deployable application without re-deploying the entire application AND without losing the Roles/permissions in that migration process? The roles already exist for that form on both servers. -- Rick Cook __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migrating/Importing forms from Deployable apps
You almost got itmove form, move container, re-move form. This has been one of those 'trial and error' things...the problem lies here...container A knows that form is a member of it...if you just update the container...the container b can't say that the form is a member of it because the form doesn't existbut if you move the form then the container denies ownership (in a manner of speaking)...so the form must first exist on server b for the container to accept ownership...then you re-import form onto server b and the container no longer balks about it not belonging to it...so it lets you import with the permissions you have set. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 25, 2007 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Migrating/Importing forms from Deployable apps ** I think I get it, but let's see. So I import the subset of form(s) from the DA(s), which strips the Roles from the forms. Then just importing the blank application container(s) restores those roles to the forms? Is that documented somewhere, or is this a little gem from your own research and analysis? Rick On 9/25/07, L. J. Head [EMAIL PROTECTED] wrote: ** I'm not talking about an Export Application...I'm talking about go into applications, right click on the application in question, export to def. This will generate a def file similar to just a form export but of the application insteadnot all of the definitions of the app along with data, blah blah blah. Do you get the difference? Oh...and BTW...if you use Migrator there is a switch somewhere that tells it to migrate the app first (same part I'm talking about) and then the form so that everything is updated properly including permissions _ From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Large file in system temp directory
That's funnyI'm glad that BMC finally got around to that...I have been adding a 1 status to the user form to mark 'inactive' user accounts for years _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 25, 2007 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory Thanks for making us aware of the change. --Original Message-- From: David Sanders To: Arslist ReplyTo: Arslist Sent: Sep 25, 2007 11:13 AM Subject: Re: Large file in system temp directory Hi David This is not related to your temp file problem, but is something you may wish to note. The Status field in the User form is changed in version 7.1 as part of the password expiry process to have more than just Active as a value. Adding your new delete status may cause you a problem when you upgrade to 7.1. Just something to be aware of. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 25, 2007 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory Interesting. It doesn't time out on the newest install. Only on our production server. We made a change on the User form but it was minimal. Only added Delete to Status field and changed it from a Radio Button to a Drop Down List. I have log files to send off to Support. We'll see what they have to say. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 25, 2007 9:32 AM To: arslist@ARSLIST.ORG --Original Message Truncated-- Dave -- [EMAIL PROTECTED] (Wireless) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Large file in system temp directory
Yea...we just upgraded our Dev server to 7.1 and when he said that I went and looked and was happy to see what the options were...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, September 25, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory ** Hi Dave, LJ The actual values of the Status field are now Current and Disabled - I should have said.. Sorry. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 25, 2007 6:25 PM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory LJ, David didn't actually say what the changes were. He only noted that the change of adding another value to the Status field would/could have an effect with an upgrade to 7.1. Dave _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, September 25, 2007 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory ** That's funnyI'm glad that BMC finally got around to that...I have been adding a 1 status to the user form to mark 'inactive' user accounts for years _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 25, 2007 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory Thanks for making us aware of the change. --Original Message-- From: David Sanders To: Arslist ReplyTo: Arslist Sent: Sep 25, 2007 11:13 AM Subject: Re: Large file in system temp directory Hi David This is not related to your temp file problem, but is something you may wish to note. The Status field in the User form is changed in version 7.1 as part of the password expiry process to have more than just Active as a value. Adding your new delete status may cause you a problem when you upgrade to 7.1. Just something to be aware of. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migrating/Importing forms from Deployable apps
That's what I have been able to do in the past yes. Now...if you are adding roles to the application you should add that data to the Roles form before moving the changed form to ensure that nothing gets stripped _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 25, 2007 11:39 AM To: arslist@ARSLIST.ORG Subject: Re: Migrating/Importing forms from Deployable apps ** OK, let me see if I have it now. What you're saying, L.J, is that if the form that resides within the DA already exists with the proper DA roles on the destination server, that I don't have to redeploy the application to update that form? That importing the form normally will allow the role/form relationship to continue as it was? Rick On 9/25/07, L. J. Head [EMAIL PROTECTED] wrote: You almost got itmove form, move container, re-move form. This has been one of those 'trial and error' things...the problem lies here...container A knows that form is a member of it...if you just update the container...the container b can't say that the form is a member of it because the form doesn't existbut if you move the form then the container denies ownership (in a manner of speaking)...so the form must first exist on server b for the container to accept ownership...then you re-import form onto server b and the container no longer balks about it not belonging to it...so it lets you import with the permissions you have set. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 25, 2007 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Migrating/Importing forms from Deployable apps ** I think I get it, but let's see. So I import the subset of form(s) from the DA(s), which strips the Roles from the forms. Then just importing the blank application container(s) restores those roles to the forms? Is that documented somewhere, or is this a little gem from your own research and analysis? Rick On 9/25/07, L. J. Head [EMAIL PROTECTED] wrote: ** I'm not talking about an Export Application...I'm talking about go into applications, right click on the application in question, export to def. This will generate a def file similar to just a form export but of the application insteadnot all of the definitions of the app along with data, blah blah blah. Do you get the difference? Oh...and BTW...if you use Migrator there is a switch somewhere that tells it to migrate the app first (same part I'm talking about) and then the form so that everything is updated properly including permissions _ From: Action Request System discussion list(ARSList) [mailto: __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How do you read the ARSList
Same here _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 25, 2007 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: How do you read the ARSList ** Using Outlook. I have a rule setup to move ARS List emails off to their own folder. Dave _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Tuesday, September 25, 2007 3:11 PM To: arslist@ARSLIST.ORG Subject: How do you read the ARSList ** I have been reading the list for years with just my email tool. I have filters etc... so it is not too bad. However, I am wondering what other people use -- as the volume is significant enough that a non-email strategy may be good. Any suggestions? -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migrating/Importing forms from Deployable apps
Yes...that's what I experience as well...but instead of modifying the DA on server2 I re-import it from server 1...but yes...same concept -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, September 25, 2007 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Migrating/Importing forms from Deployable apps Hmmm - that's not what I've seen. If I try to import a new form into a deployable application where that form doesn't exist, the roles/permissions get stripped. If I then add the form into the application, and re-import the def file of the single form, it then retains the permissions. I would guess that you could create a dummy form on the target server with the same name, add it to the DA, then import the def file of the real form with the same name and it would retain the permissions. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 25, 2007 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: Migrating/Importing forms from Deployable apps ** I think I get it, but let's see. So I import the subset of form(s) from the DA(s), which strips the Roles from the forms. Then just importing the blank application container(s) restores those roles to the forms? Is that documented somewhere, or is this a little gem from your own research and analysis? Rick On 9/25/07, L. J. Head [EMAIL PROTECTED] wrote: ** I'm not talking about an Export Application...I'm talking about go into applications, right click on the application in question, export to def. This will generate a def file similar to just a form export but of the application insteadnot all of the definitions of the app along with data, blah blah blah. Do you get the difference? Oh...and BTW...if you use Migrator there is a switch somewhere that tells it to migrate the app first (same part I'm talking about) and then the form so that everything is updated properly including permissions _ From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Ar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to get the form and field names?
I created a view in the Db with this sql CREATE VIEW dbo.ExistingFields AS SELECT CAST(RTRIM(CAST(f.schemaId AS char)) + '' + RTRIM(CAST(RIGHT(f.fieldId, 6) AS char)) AS int) AS RequestID, a.name AS Form, a.schemaId AS FormID, f.fieldName, f.fieldId, f.fieldType, f.datatype, f.fOption, f.createMode, f.defaultValue FROM dbo.arschema a INNER JOIN dbo.field f ON a.schemaId = f.schemaId I then imported this view form on top of it. This allows me to lookup fields and field ID's by form name or ID along with some basic attributes about them...all of the cast for the request ID field is an attempt to make a 15 char unique ID for the request ID. Hope it's helpful to you -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Friday, September 21, 2007 2:58 AM To: arslist@ARSLIST.ORG Subject: How to get the form and field names? Hi everyone, I'd like to build a configurable application, where the admin can can configure/enable different functions for certain part of the application. I was wondering how to access form and field name and field ids. Acctualy I'd need to show them in a table field. As far as I know there is no other way to do to build a dictionary with all the form and field data. Does anyone have a script do populate a form with the form, field names and ids? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are existingfields.def Description: Binary data
Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)
Well Carey, while I haven't performed the patch you are referring to (on Solaris at least) I'm going to say that you don't need to execute this script. The reason being is that the update of the Db is only necessary when going from one version to another. When applying patches to an existing version the only things that are patched are libs and executables. While it certainly shouldn't hurt anything for you to run the script I do not believe you need to. It is my understanding that the 'upgrade' first checks to see what version you are already running...if it finds that you are already running the same version as the version you are upgrading to then it simply exits and performs no changes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 21, 2007 6:36 AM To: arslist@ARSLIST.ORG Subject: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase) I have downloaded all of the individual files. (We like to patch with files instead of the installers.) I have read the docs in the download. However there is an extra file that looks ... well ... important... specifically /smbu_patches//ars/6.3/patch022/server/solaris/syb_db/arupsyb I this file is only mentioned once in the Server-ReadMe.doc as a file that was updated. No instructions on how to use it, or where to put it. So ... I grabbed the installer for Solaris and looked at the ar_install file. It looks like this is actually a program that is used to upgrade the DB. So... my question(s) become... Should I do nothing with this file? (What does not happen because of that choice?) Should I apply the files, start the Server and run the arupsyb script manually? (Run it before I apply the files?) FWIW: All DB's appear to have an arup[syb|ora|inf|db2] file. So I really only need to hear from someone who has applied patch 22 via the By Files method. I hope that someone out there has manually applied patch 22 to a server and already has an answer for this. If not then I guess I will have to ask Tech Support. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase)
It is my understanding (and only mineso definitely ask tech support for verification) that patch releases do not do anything like change field sizes or add fields to core formsbut I don't know...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 21, 2007 7:04 AM To: arslist@ARSLIST.ORG Subject: Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase) L.J. Thanks for the feedback. You might be 100% correct. But if that is the case... then why include that file in the files set for the users? Sure it should be part of the installer, but part of the patched files lists? * I see at least a bug in the patch docs, or the files distributed. (take your pick) * I think I could be seeing a bug in the patch by files process. I am concerned that things like field sizes, or new fields were added/changed on Core forms for the server. (and that arupsyb is what would make those changes for us.) I guess I will have to ask TechSupport about it I wonder how long it will take to get a good answer from them?.. Time will tell.. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 9/21/07, L. J. Head [EMAIL PROTECTED] wrote: Well Carey, while I haven't performed the patch you are referring to (on Solaris at least) I'm going to say that you don't need to execute this script. The reason being is that the update of the Db is only necessary when going from one version to another. When applying patches to an existing version the only things that are patched are libs and executables. While it certainly shouldn't hurt anything for you to run the script I do not believe you need to. It is my understanding that the 'upgrade' first checks to see what version you are already running...if it finds that you are already running the same version as the version you are upgrading to then it simply exits and performs no changes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 21, 2007 6:36 AM To: arslist@ARSLIST.ORG Subject: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase) I have downloaded all of the individual files. (We like to patch with files instead of the installers.) I have read the docs in the download. However there is an extra file that looks ... well ... important... specifically /smbu_patches//ars/6.3/patch022/server/solaris/syb_db/arupsyb I this file is only mentioned once in the Server-ReadMe.doc as a file that was updated. No instructions on how to use it, or where to put it. So ... I grabbed the installer for Solaris and looked at the ar_install file. It looks like this is actually a program that is used to upgrade the DB. So... my question(s) become... Should I do nothing with this file? (What does not happen because of that choice?) Should I apply the files, start the Server and run the arupsyb script manually? (Run it before I apply the files?) FWIW: All DB's appear to have an arup[syb|ora|inf|db2] file. So I really only need to hear from someone who has applied patch 22 via the By Files method. I hope that someone out there has manually applied patch 22 to a server and already has an answer for this. If not then I guess I will have to ask Tech Support. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSlist Awards: Here are your MVP Nominees, Voting begins
This is an automatically generated Delivery Status Notification Delivery to the following recipient failed permanently: [EMAIL PROTECTED] Technical details of permanent failure: PERM_FAILURE: DNS Error: Domain name not found _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, September 18, 2007 8:41 AM To: arslist@ARSLIST.ORG Subject: ARSlist Awards: Here are your MVP Nominees, Voting begins ** Although only one of these nominees will actually receive the MVP Award, (unless there is a tie), they are all valued members of the Remedy Community and deserve a round of applause... Rick Cook Joe D'Souza Frederick W. Grooms Christopher Strauss --- Voting begins today. send votes to: [EMAIL PROTECTED] There must be at least 150 votes cast in total for the Award to be given out, however, with around 3500 individual subscriptions after adjusting for duplicates, this doesn't sound difficult and a bit sad really. 350 should be the line. Voting closes in 2 weeks, at 8 pm EST on Monday October 1st., no extensions Only those that were subscribed to the list before September 1st7 2007 can vote. send votes to: [EMAIL PROTECTED] (the votes are all saved and available if required for 5 years) __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Large file in system temp directory
Are you exporting in xml format instead of def?...I know that causes a significant increase in the size of the def file _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 18, 2007 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory ** OK, I just ran a sanity check - for my own, not the server's. I created a def file of a few dozen forms. Size of Def file: 116 MB. Max Size of tmp file in Windows/Temp: 113 MB+. (It may have gone away before refreshing to a higher value). So since I seriously doubt you have 10 GB worth of code, why are you getting a 10 GB temp file? Rick On 9/18/07, Rick Cook [EMAIL PROTECTED] wrote: Well, that still doesn't make sense, because even your DB, including all indexes, isn't 10 GB. Either there's some horribly inefficient design, or there is a local issue. I have Windows servers that don't have 10 GB of open disk space, and I create def files for and on them all the time without running out of space. Is this SQL, or Oracle? Rick On 9/18/07, Shellman, David [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: From my understanding it's kind of a scratch file that is then processed down to what comes out in the def file. It seems to me that it shouldn't be that much bigger than the size of the def file that gets created. Worse case maybe an order of magnitude larger. I think that somehow it's tied into the timeout due to server busy message. To me it looks like some kind of looping condition that continues to gather data but no where to report it. The admin tool has dropped the link and creates a 0 size def file. I haven't had a response to my question about the timeout condition. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook Sent: Tuesday, September 18, 2007 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory ** OK, here's what I don't get on this: The biggest def file I have is around 200 MB, and that's including most of ITSM 7. How is a 10+ GB temp file justified? If it's working as designed, make them justify the design. Rick On 9/18/07, Shellman, David [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Here's an update on the issue. The file size was 10 Gig and growing rapidly. The file was specifically tied to exporting workflow from the admin tool. As soon as we would cycle the service associated with the AR System the file would disappear. When I would start the export process, the file would appear. We just moved over to the Windows environment from SUN systems. I don't ever remember seeing anything like this on SUN. If the system would have been writing a file this large in system workspace, the SUN guys would have been all over me. I got a response from Support yesterday. It's working as designed. I haven't ever had the admin tool time out with server busy error with an export of workflow before. I also did not see (could have missed it some where) that exporting workflow would create a huge temporary file in a system temp directory. If we would have known this before we would have setup disk space much differently. Dave __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Large file in system temp directory
that's cool...I was just covering all the bases...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 18, 2007 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory ** LJ Head, Not exporting as XML. Just standard def file. Rick, You're question is the one that I'm trying to figure out. Dave _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, September 18, 2007 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory ** OK, I just ran a sanity check - for my own, not the server's. I created a def file of a few dozen forms. Size of Def file: 116 MB. Max Size of tmp file in Windows/Temp: 113 MB+. (It may have gone away before refreshing to a higher value). So since I seriously doubt you have 10 GB worth of code, why are you getting a 10 GB temp file? Rick On 9/18/07, Rick Cook [EMAIL PROTECTED] wrote: Well, that still doesn't make sense, because even your DB, including all indexes, isn't 10 GB. Either there's some horribly inefficient design, or there is a local issue. I have Windows servers that don't have 10 GB of open disk space, and I create def files for and on them all the time without running out of space. Is this SQL, or Oracle? Rick On 9/18/07, Shellman, David [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: From my understanding it's kind of a scratch file that is then processed down to what comes out in the def file. It seems to me that it shouldn't be that much bigger than the size of the def file that gets created. Worse case maybe an order of magnitude larger. I think that somehow it's tied into the timeout due to server busy message. To me it looks like some kind of looping condition that continues to gather data but no where to report it. The admin tool has dropped the link and creates a 0 size def file. I haven't had a response to my question about the timeout condition. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook Sent: Tuesday, September 18, 2007 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Large file in system temp directory ** OK, here's what I don't get on this: The biggest def file I have is around 200 MB, and that's including most of ITSM 7. How is a 10+ GB temp file justified? If it's working as designed, make them justify the design. Rick On 9/18/07, Shellman, David [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Here's an update on the issue. The file size was 10 Gig and growing rapidly. The file was specifically tied to exporting workflow from the admin tool. As soon as we would cycle the service associated with the AR System the file would disappear. When I would start the export process, the file would appear. We just moved over to the Windows environment from SUN systems. I don't ever remember seeing anything like this on SUN. If the system would have been writing a file this large in system workspace, the SUN guys would have been all over me. I got a response from Support yesterday. It's working as designed. I haven't ever had the admin tool time out with server busy error with an export of workflow before. I also did not see (could have missed it some where) that exporting workflow would create a huge temporary file in a system temp directory. If we would have known this before we would have setup disk space much differently. Dave __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Query/Menu from Vendor Form? - Resolved
You are definitely correctIf you have the 'Sort on Label' box checked it does in fact remove duplicate entries...if that option is unchecked then it doesn't...I had forgotten about that _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, September 13, 2007 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Query/Menu from Vendor Form? - Resolved ** Are you absolutely sure? I am almost willing to bet it does a distinct search on a search menu too and does not return duplicates in the menu items.. Take for e.g. the CTI menus in the ITSM apps.. you never get duplicate C's or T's.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Craig Carter Sent: Thursday, September 13, 2007 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Query/Menu from Vendor Form? - Resolved ** Search menu works fine but we need distinct or you get multiple copies of the same items in the menu. I don't believe there is any way to do a distinct within a search menu. I would love to see this added as a checkbox feature to the search menu-probably need to submit an RFE. Craig Carter _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, September 13, 2007 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Query/Menu from Vendor Form? - Resolved Did you try a search menu as opposed to a SQL menu on that vendor form? Joe -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] Behalf Of Craig Carter Sent: Thursday, September 13, 2007 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Query/Menu from Vendor Form? - Resolved I knew we could use one of these other options but none of those are elegant nor would they be instantaneous with updates to the external table (since it's based on when the escalation runs). I just wanted to make sure I wasn't missing something obvious regarding vendor forms. Thanks for the feedback, Craig Carter, RSP __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Query/Menu from Vendor Form?
Vendor forms are at the software level...not the DB level so you can't do that. You could get inventive and create a regular form, use an escalation to scrape the records of interest out of the vendor form then use either a search or sql menu against the actual table...but not knowing the level of records in question I don't know if that would be feasible. We currently do something similar for web service calls...we make the call...insert the returned records into a table with a unique transaction id and then use those records for a table display... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, September 13, 2007 7:59 AM To: arslist@ARSLIST.ORG Subject: Query/Menu from Vendor Form? ** All, Does anyone know if you can perform a SQL query against a vendor form? We have a vendor form pulling back LDAP data and need to build a menu against the form. A standard search menu pulls up duplicate values for the field (office symbol) so we need to perform a distinct query. We can use a SQL menu but I haven't been able to find the vendor form for use with a direct SQL call. The arschema lists it as id 623/type 5 but there is no table or view for this form that I can find (because there really is no table). Anyone know the trick to accessing the vendor form directly via SQL? ARS 6.3 SQL 2000 Craig Carter __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Request ID Index
Default settings are to have a Clustered index on Request ID...so no you don't need to create one yourself _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, September 12, 2007 9:59 AM To: arslist@ARSLIST.ORG Subject: Request ID Index ** Do I need to create an index for Request ID or is it created implicitly? Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Filter to check the last E-mail sent is not working
Your qualification is asking for any record where the Last E-mail Sent Date I = 14 days ago...I think you meant = -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Tuesday, September 11, 2007 7:48 AM To: arslist@ARSLIST.ORG Subject: Filter to check the last E-mail sent is not working Hello List, I am trying to create a filter that checks the last e-mail sent date and it the date more than 14 days or if e-mail has been never sent before that the filter should fire. I am using the Run if below but it fires even if the Last E-mail Sent is less than 14 days. Please advise. (( 'DB.Last E-mail Sent Date' = $NULL$ ) OR ( 'DB.Last E-mail Sent Date ' = ($TIMESTAMP$ - 1209600))) Thank you, Manjari ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Authentication Failed.....
verify username and password case. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Authentication Failed. ** I able to log onto the Mid Tier (user tool). I'm also able to log in as another user just fine. But the user keeps getting Authentication Failed when logging onto the Mid Tier from her computer. I had her flush out her history in IE, Delete her Temp Files in IE and Delete her cookies in IE. I had her flush her DNS. I also flushed the Cache on the mid tier server. Still no luck. We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows 2003 server. Lisa __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Authentication Failed.....
if you are using AREA you could turn on detailed logging and find out why it's erroring out _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed. ** Done that, I remote controlled into her computer to make sure she was logging in correctly. Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, September 10, 2007 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed. ** verify username and password case. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Authentication Failed. ** I able to log onto the Mid Tier (user tool). I'm also able to log in as another user just fine. But the user keeps getting Authentication Failed when logging onto the Mid Tier from her computer. I had her flush out her history in IE, Delete her Temp Files in IE and Delete her cookies in IE. I had her flush her DNS. I also flushed the Cache on the mid tier server. Still no luck. We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows 2003 server. Lisa __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Authentication Failed.....
and you have tried resetting the user's password and logging on using that ID and password form other machines and it works fine? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed. ** We don't use LDAP to log into the Mid Tier. We just create our own user id's and password using the AR System User Profile form. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, September 10, 2007 5:14 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed. ** if you are using AREA you could turn on detailed logging and find out why it's erroring out _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed. ** Done that, I remote controlled into her computer to make sure she was logging in correctly. Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, September 10, 2007 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Authentication Failed. ** verify username and password case. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, September 10, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: Mid Tier Authentication Failed. ** I able to log onto the Mid Tier (user tool). I'm also able to log in as another user just fine. But the user keeps getting Authentication Failed when logging onto the Mid Tier from her computer. I had her flush out her history in IE, Delete her Temp Files in IE and Delete her cookies in IE. I had her flush her DNS. I also flushed the Cache on the mid tier server. Still no luck. We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows 2003 server. Lisa __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection problems?
If I remember correctly with 7.x you now need to specify the Mid-Tier Administration Password in Server Preferences whereas in 6.x you didn't. Try setting that value in server preferences then matching it in the mid-tier config for the server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, September 06, 2007 6:28 AM To: arslist@ARSLIST.ORG Subject: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection problems? All, Does anyone know of any issues with an ARS v6.3 patch 20 ARS server and the v7.1 Mid-tier? After a few hours of playing (fighting) with it... it appears that the Mid-Tier just will not authenticate against that patch level of the ARS server. (Well for me it will not and I have tried two Mid-Tier installs on separate hosts.) What I am seeing is the following: Sep 6, 2007 8:13:24 AM - FINE (com.remedy.log.INTERNAL) : (Thread 11) com.remedy.arsys.goat.GoatException init Throw ARException - ERROR (623): Authentication failed; ERROR (623): Authentication failed; Sep 6, 2007 8:13:24 AM - FINE (com.remedy.log.INTERNAL) : (Thread 11) com.remedy.arsys.goat.GoatException init Throw Error - 9217 Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.DefaultAuthenticator redirectToLogin DefaultAuthenticator.redirectToLogin: url=/arsys/home Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet doThePost LoginServlet: Caught status 9388 Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.INTERNAL) : (Thread 11) com.remedy.arsys.goat.GoatException init Throw Error - 9388 Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet doLogin LoginServlet: Authentication status: 8 Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet authenticate LoginServlet: Authentication exception: ERROR (623): Authentication failed; Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet authenticate LoginServlet: Authenticating USER_removed against server ARSServer_Removed Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Using credentials from login page - USER_removed Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet getTargetURL LoginServlet: Target URL attribute = /arsys/home Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet doThePost LoginServlet: locale=en_US Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet doThePost LoginServlet: url=https://web_server_removed/arsys/servlet/LoginServlet?null When I point these v7.1 Mid-tier installs to a v7.0.1 (patch 3) ARS server then they allow the users to authenticate and appear to be working. Of course the rub is that the production server is v6.3 patch 20. I did not find any thing in the known issues ... but maybe I just have not found the correct pdf/ppt yet. Does anyone have an explanation for error 9388 means? ( It is not in the v7.1 error guide. GRR.) BTW: We really want support for Safari on the client end but I do not see it in the compatibility matrix. Oh.. now I see why it is not in the compatibility matrix... Ref: http://developer.bmc.com/jiveProd/bsdnDownload.jspa?categoryID=480externalI D=2053attachID=389706 WhatsNewARS7_1-CMDB2_1-AIE7_1.ppt ( Slide 21 ) Safari 3.0 support Not supported until Mac OSX 10.5 is released Ugh now I have to go explain that to my director that he may have to upgrade his OS to be able to use Safari with Remedy. And that will only be useful after we figure out why the mid-tier client appears to not work with our v6.3 ARS server. (Sigh) I guess I have some time before the new Mac OS is released to figure this problem out. ( To bad this Safari information could not have been a note, or referenced in the compatibility matrix. The reference was to hard to find. ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection problems?
I just installed the 7.1 client and connected to both a 6.3 Patch 20 and Patch 21 server... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA Sent: Thursday, September 06, 2007 7:13 AM To: arslist@ARSLIST.ORG Subject: Re: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection problems? ** Not tried with Mid-Tier Carey, but I've tried connecting with the 7.1 user client to a 6.3p20 server and authentication failed. Next step was then to simply de-install the client. With best regards, Robert Kern Siemens VDO Automotive AG SV IO IT BO ST Sodener Strasse 9 65824 Schwalbach, Germany Tel.: +49 (6196) 87-2546 Fax.: +49 (6196) 8779-2546 Mobile: +49 (170) 8522-515 mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] file://www.siemensvdo.com www.siemensvdo.com Siemens VDO Automotive AG: Chairman of the Supervisory Board: Hermann Requardt; Managing Board: Wolfgang Dehen, Chairman, President and Chief Executive Officer; Klaus Egger, Helmut Matschi, Reinhard Pinzer; Registered office: Regensburg, Germany; Commercial registry: Regensburg, HRB 10510 Important notice: This e-mail and any attachment thereof contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank you. -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, September 06, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection problems? All, Does anyone know of any issues with an ARS v6.3 patch 20 ARS server and the v7.1 Mid-tier? After a few hours of playing (fighting) with it... it appears that the Mid-Tier just will not authenticate against that patch level of the ARS server. (Well for me it will not and I have tried two Mid-Tier installs on separate hosts.) What I am seeing is the following: Sep 6, 2007 8:13:24 AM - FINE (com.remedy.log.INTERNAL) : (Thread 11) com.remedy.arsys.goat.GoatException init Throw ARException - ERROR (623): Authentication failed; ERROR (623): Authentication failed; Sep 6, 2007 8:13:24 AM - FINE (com.remedy.log.INTERNAL) : (Thread 11) com.remedy.arsys.goat.GoatException init Throw Error - 9217 Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.DefaultAuthenticator redirectToLogin DefaultAuthenticator.redirectToLogin: url=/arsys/home Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet doThePost LoginServlet: Caught status 9388 Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.INTERNAL) : (Thread 11) com.remedy.arsys.goat.GoatException init Throw Error - 9388 Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet doLogin LoginServlet: Authentication status: 8 Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet authenticate LoginServlet: Authentication exception: ERROR (623): Authentication failed; Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet authenticate LoginServlet: Authenticating USER_removed against server ARSServer_Removed Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Using credentials from login page - USER_removed Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet getTargetURL LoginServlet: Target URL attribute = /arsys/home Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet doThePost LoginServlet: locale=en_US Sep 6, 2007 8:13:23 AM - FINE (com.remedy.log.SESSION) : (Thread 11) com.remedy.arsys.session.LoginServlet doThePost LoginServlet: url=https://web_server_removed/arsys/servlet/LoginServlet?null When I point these v7.1 Mid-tier installs to a v7.0.1 (patch 3) ARS server then they allow the users to authenticate and appear to be working. Of course the rub is that the production server is v6.3 patch 20. I did not find any thing in the known issues ... but maybe I just have not found the correct pdf/ppt yet. Does anyone have an explanation for error 9388 means? ( It is not in the v7.1 error guide. GRR.) BTW: We really want support for Safari on the client end but I do not see it in the compatibility matrix. Oh.. now I see why it is not in the compatibility matrix... Ref: http://developer.bmc.com/jiveProd/bsdnDownload.jspa?categoryID=480external ID=2053attachID=389706 http://developer.bmc.com/jiveProd/bsdnDownload.jspa?categoryID=480externalI
Re: 7.1 available today? (some more questions regarding licenses) (UNCLASSIFIED)
My understanding (not having my hands on a 7.1 server yet) is that you simply tell it how many of each type of license you have purchased and it accepts that...no keys needed -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of HARTWICK, SCOTT G CTR DISA JSSC Sent: Thursday, September 06, 2007 7:40 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? (some more questions regarding licenses) (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE We are building a 7.1 server from scratch. I know we will have to install a Server license. Will we have to install the other ITSM licenses prior to installing each product? You say below that it will upload the license file to the form. So how would a clean install work? Thanks, Scott. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 7:07 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? (some more questions regarding licenses) ** Vincent, As Doug suggested, it is best just to leave that directory alone. 1) KEEP the directory because the arsystem.tag file is still needed and deleting it removes functionality 2) Delete the multilicense.lic file if you want because it is no longer used 3) Leave the arsystem.lic file as documentation/backup even though it is no longer used and once the 7.1 or later system is installed, all licenses in this file are uploaded into the new license form Best course of action is to just leave everything alone. AR System will just ignore the .lic files after the upgrade. If you really need a couple of bytes back on your file system, you can delete the multilicense.lic file. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vincent RIEDWEG Sent: Tuesday, September 04, 2007 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? (some more questions regarding licenses) ** Doug, The armonitor.conf is in /etc/arsystem/server_name... If we delete the /et/arsystem, did the AR System server start ? Did the 7.1 use the armonitor.conf or this file is obsolete or in another location? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] De la part de Mueller, Doug Envoyé : mardi 4 septembre 2007 22:18 À : arslist@ARSLIST.ORG Objet : Re: 7.1 available today? (some more questions regarding licenses) Joe, Just to help David out a bit with a couple of answers: ... delete the folder /etc/arsystem/ Maybe... how is that for a crisp, clear, consise and definitive answer! We will no longer be using the arsystem.lic file or the multlicense.lic file. Those files are obsolete as of the 7.1 release. However, there is one more file that you might have (you definitely have if you are an ITSM customer). It is called arsystem.tag. That file is still important. This is a file with some licensing information for the approval server. There is a form in the system that can hold the data that is in this file, and in the future, applications will put the data in that internal form. For now, the system will check both the internal form AND this file for the tag information and will use it appropriately. HOWEVER, the upgrade does not copy the content of this file into the form (because there are versions of the applications that still will install in this file rather than the form). There is no need for you to do anything, the system will still reference the file if it is present. Over time, all apps will be updated to use the internal table that is now present and this file will not be needed. BUT, for the interum, you need this file. So, don't delete the directory if there is a .tag file in it. You can get rid of the two .lic files (although it is suggested that you keep a backup copy of arsystem.lic just in case and why not leave it there). In summary, 1) KEEP the directory because the arsystem.tag file is still needed and deleting it removes functionality 2) Delete the multilicense.lic file if you want because it is no longer used 3) Leave the arsystem.lic file as documentation/backup even though it is no longer used and once the 7.1 or later system is installed, all licenses in this file are uploaded into the new license form .. shared systems... As David
Re: 7.1 available today? (some more questions regarding licenses) (UNCLASSIFIED)
Yes you could...:)...it's almost an honor system...but they have the ability to audit... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, September 06, 2007 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? (some more questions regarding licenses) (UNCLASSIFIED) You mean I could tell it that I have purchased a thousand fixed licenses? Don't tempt me. I am trying to live a clean honest life. Dwayne Martin James Madison University Original message Date: Thu, 6 Sep 2007 07:53:27 -0600 From: L. J. Head [EMAIL PROTECTED] Subject: Re: 7.1 available today? (some more questions regarding licenses) (UNCLASSIFIED) To: arslist@ARSLIST.ORG My understanding (not having my hands on a 7.1 server yet) is that you simply tell it how many of each type of license you have purchased and it accepts that...no keys needed -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of HARTWICK, SCOTT G CTR DISA JSSC Sent: Thursday, September 06, 2007 7:40 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? (some more questions regarding licenses) (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE We are building a 7.1 server from scratch. I know we will have to install a Server license. Will we have to install the other ITSM licenses prior to installing each product? You say below that it will upload the license file to the form. So how would a clean install work? Thanks, Scott. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 7:07 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? (some more questions regarding licenses) ** Vincent, As Doug suggested, it is best just to leave that directory alone. 1) KEEP the directory because the arsystem.tag file is still needed and deleting it removes functionality 2) Delete the multilicense.lic file if you want because it is no longer used 3) Leave the arsystem.lic file as documentation/backup even though it is no longer used and once the 7.1 or later system is installed, all licenses in this file are uploaded into the new license form Best course of action is to just leave everything alone. AR System will just ignore the .lic files after the upgrade. If you really need a couple of bytes back on your file system, you can delete the multilicense.lic file. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vincent RIEDWEG Sent: Tuesday, September 04, 2007 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? (some more questions regarding licenses) ** Doug, The armonitor.conf is in /etc/arsystem/server_name... If we delete the /et/arsystem, did the AR System server start ? Did the 7.1 use the armonitor.conf or this file is obsolete or in another location? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] De la part de Mueller, Doug Envoyé : mardi 4 septembre 2007 22:18 À : arslist@ARSLIST.ORG Objet : Re: 7.1 available today? (some more questions regarding licenses) Joe, Just to help David out a bit with a couple of answers: ... delete the folder /etc/arsystem/ Maybe... how is that for a crisp, clear, consise and definitive answer! We will no longer be using the arsystem.lic file or the multlicense.lic file. Those files are obsolete as of the 7.1 release. However, there is one more file that you might have (you definitely have if you are an ITSM customer). It is called arsystem.tag. That file is still important. This is a file with some licensing information for the approval server. There is a form in the system that can hold the data that is in this file, and in the future, applications will put the data in that internal form. For now, the system will check both the internal form AND this file for the tag information and will use it appropriately. HOWEVER, the upgrade does not copy the content of this file into the form (because there are versions of the applications that still will install in this file rather than the form). There is no need for you to do anything, the system will still reference the file if it is present. Over time, all apps will be updated
Re: ARS 7.1 - Groups / Permissions
I haven't seen anything in the docs about changes in permissions models...are you seeing something? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Thursday, September 06, 2007 8:18 AM To: arslist@ARSLIST.ORG Subject: ARS 7.1 - Groups / Permissions ** Hello, I was just wondering if anyone has noticed big differences in Groups, and Permissions on the ARS 7.1. I am just now starting to do some reading in this area.. -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Version 7.1 Compatibility Matrix
From the What's new Guide for 7.1 Page 17 Displaying the Licenses windows By default, the Licenses windows are unavailable in BMC Remedy Administrator. Instead, when you click the items on the File Licenses menu, a message appears redirecting you to forms in BMC Remedy User and the BMC Remedy Administration Console. To use the Licenses windows in BMC Remedy Administrator, you can make them available as follows: 1 Add a registry key value under HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy Administrator with the following settings: * Name: ShowLicenses * Type: REG_BINARY 2 Set ShowLicenses to 1 to make the Licenses windows available. To make the Licenses windows unavailable, set the value to 0. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Thursday, September 06, 2007 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Hi All, The compatibility matrix shows the following: AR System Administrator 7.1.00 Supported on Server 6.3.00? Yes [6.3.00 features] Given that, I have installed AR System Administrator 7.1.00. I am running into an issue when trying to Administer a 6.3.00 server with it. I click on File, Licenses, Manage User Licenses. I get the following message: This option is depreciated from BMC Remedy Administrator. Go to BMC Remedy User and open the corresponding option in the AR System Administration Console. Being that the server I am trying to manage licenses on is still 6.3, it does not have an AR System Administration Console. I may have missed something in the docs. Does anyone know of a way to manage user licenses given the following above supported combination of Administrator and Server? Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Thursday, September 06, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Italics indicate an addition since AR System 7.0.01 -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Tripp Sent: Thursday, September 06, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** David, When I look at the compatibility matrix, and see an italicized yes, what does that mean? For example, Helpdesk 5.6 is listed as an italicized yes for AR Server 7.1 Thanks, -Rob _ From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 05, 2007 7:52 AM Subject: Re: Version 7.1 Compatibility Matrix ** The compatibility matrix is now posted. http://www.bmc.com/support/bmcremedycomp/index.htm Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Thanks for the update. Dave _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** The compatibility matrix is posted through a different group than the EPD, so it's a little bit behind. Should be up soon. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Version 7.1 Compatibility Matrix ** Any one seen the 7.1 compatibility matrix or has it not been added to the web page ( http://www.bmc.com/support/bmcremedycomp/index.htm
Re: 7.1 available today?
Two flags that I would love to have clarification on in the new password
management (because I know some of you have played already)
Days After Expiration before Disablement - how is a user flagged as
'disabled'? Is this something we will be able to do with user accounts
ourselves or purely a password management thing?
New User Must Change Password - how does it know they are a new user? Is it
be possible to set that flag manually so that they must change their
password on next login?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver
Sent: Wednesday, September 05, 2007 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 available today?
If you want a peak at what's new in ARS 7.1, CMDB 2.1 and AIE 7.1, look here
-
http://developer.bmc.com/jiveProd/entry.jspa?externalID=2053
There is a PowerPoint attached (your right, stage left...) There are actual
screenshots of many of the key features and what I hope are fairly clear
explanations.
At least you can look before you install. Also, you can learn what AIE is
and why you should care :)
Sorry to those of you who might have looked this morning. There was an issue
with my attachment not working.
-
Kelly Deaver
Original Message
Subject: Re: 7.1 available today?
From: Jarl Gr? [EMAIL PROTECTED]
Date: Wed, September 05, 2007 1:28 pm
To: arslist@ARSLIST.ORG
Thanks David!
--
Jarl
On 9/5/07, Easter, David [EMAIL PROTECTED] wrote:
The security white paper is now available on Support Central in the
documentation area for AR System 7.1.00 :
04-Sep-2007 (White Paper) Security Attacks and AR System
PDF
http://documents.bmc.com/supportu/documents/40/63/84063/84063.pdf
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit BMC Software,
Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grxneng
Sent: Sunday, September 02, 2007 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1 available today?
Anyone found this document:
Server security attack prevention-The Security Attacks and AR System
white paper explains the types of attacks that are prevented with AR System
7.1.00.
--
Jarl
On 9/2/07, Carey Matthew Black [EMAIL PROTECTED] wrote:
All,
It looks like v7.1 was released.
However the Compatibility Matrix is not yet updated. (
http://www.bmc.com/support/bmcremedycomp/index.htm ) Other than
that, I have had no real issue getting the new version from the
new download site.
Now all I need is some time to go play... :)
But from what I see.. it looks like the new Java based plug-ins
are a complete suite of them. (AREA, ARDBC, ARF) [ great news
there] And it looks like there might be samples of each too!
So many docs to read... so little time. :)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools Fast, Accurate, Cheap Pick
two.
snip
On 8/31/07, Easter, David [EMAIL PROTECTED] wrote:
**
Should be up on EPD sometime after 5pm Pacific Time today.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit BMC
Software, Inc.
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of
BMC Software, Inc. My voluntary participation in this forum
is not intended to convey a role as a spokesperson, liaison or
public relations representative for BMC Software, Inc.
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Re: 7.1 available today?
David, In previous versions the What's new doc gave us a detailed discussion of the new features so we had a really good idea of how they are used instead of simply a bulleted list. Do we need to do a search across all documents to get a complete picture of what each new feature means? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? What's New was posted previously to the BMC Developer's Network: http://developer.bmc.com/jiveProd/entry.jspa?externalID=1926 Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Tuesday, September 04, 2007 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? Where is the What's new in 7.1 docs? When I looked at the documentation, it seemed like everything else was there (Getting Started, Install, Mid Tier Install etc..) Thanks Kyle strauss wrote: Support for Safari 3. A complete overhaul of mid-tier. The list goes on... See the what's new in 7.1 documents. We have been waiting for this release to go live on. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, September 03, 2007 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? If you don't use CMDB or ISTM is there any reason to upgrade? Dwayne Martin James Madison University Original message Date: Mon, 3 Sep 2007 19:15:43 +0200 From: Sebastiaan De Man [EMAIL PROTECTED] Subject: Re: 7.1 available today? To: arslist@ARSLIST.ORG ** Ooops, I mean EIE 7.1 being compatible with EIE 7.0. I checked the release notes, nothing about another patch for ITSM 7, so I guess somebody has to go first and check for the rest of us :) 2007/9/3, Sebastiaan De Man [EMAIL PROTECTED]: To be honest I don't expect CMDB 2.1 to work with ITSM 7.0 without another patch. I did not download any CMDB 2.1 documentation yet, perhaps it is in the release notes? I was hoping EIE 2.1 was compatible with EIE 2.0 and only needed an upgrade of the binaries and forms, guess I need to catch up with my reading as well :( 2007/9/3, strauss [EMAIL PROTECTED]: The real question is not if you need CMDB 2.1.0 to work properly with ARS 7.1.00, but whether or not CMDB 2.1.0 will work with ITSM 7.0.01 Patch 005 or do we need to have been told to wait for patch 006? Guess I'll find out the hard way today... I plan to upgrade both 7.1 beta servers to 7.1 release code and see how that goes. Looks like CMDB 2.1.0 also contains a replacement for the EIE application, which we had ready for production and did not know was changing, so that throws another monkey wrench into the upgrade. Christopher Strauss, Ph.D . Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, September 03, 2007 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? HA! Hadn't caught that one. I think I'll wait for the first patch. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, September 03, 2007 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? Interesting. The release notes for ARS 7.1 state that CMDB 2.0.1 requires Patch 004 to work properly with ARS 7.1.00. I wonder why they did not release it with ARS 7.1 since it is a required patch? It isn't on supportweb. Remind me not to try to create any classes in the CMDB until they get the patch released. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/
Re: 7.1 available today?
Ah...I didn't see the attachment in the upper right corner. Thank you sir -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 1:50 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? If you open the PDF file, you'll see that there are detailed descriptions that go along with each bulleted item. Look to the left side of the screen... http://developer.bmc.com/jiveProd/bsdnDownload.jspa?categoryID=501exter nalID=1926attachID=389470 -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, September 04, 2007 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? David, In previous versions the What's new doc gave us a detailed discussion of the new features so we had a really good idea of how they are used instead of simply a bulleted list. Do we need to do a search across all documents to get a complete picture of what each new feature means? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? What's New was posted previously to the BMC Developer's Network: http://developer.bmc.com/jiveProd/entry.jspa?externalID=1926 Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Tuesday, September 04, 2007 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? Where is the What's new in 7.1 docs? When I looked at the documentation, it seemed like everything else was there (Getting Started, Install, Mid Tier Install etc..) Thanks Kyle strauss wrote: Support for Safari 3. A complete overhaul of mid-tier. The list goes on... See the what's new in 7.1 documents. We have been waiting for this release to go live on. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, September 03, 2007 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 available today? If you don't use CMDB or ISTM is there any reason to upgrade? Dwayne Martin James Madison University Original message Date: Mon, 3 Sep 2007 19:15:43 +0200 From: Sebastiaan De Man [EMAIL PROTECTED] Subject: Re: 7.1 available today? To: arslist@ARSLIST.ORG ** Ooops, I mean EIE 7.1 being compatible with EIE 7.0. I checked the release notes, nothing about another patch for ITSM 7, so I guess somebody has to go first and check for the rest of us :) 2007/9/3, Sebastiaan De Man [EMAIL PROTECTED]: To be honest I don't expect CMDB 2.1 to work with ITSM 7.0 without another patch. I did not download any CMDB 2.1 documentation yet, perhaps it is in the release notes? I was hoping EIE 2.1 was compatible with EIE 2.0 and only needed an upgrade of the binaries and forms, guess I need to catch up with my reading as well :( 2007/9/3, strauss [EMAIL PROTECTED]: The real question is not if you need CMDB 2.1.0 to work properly with ARS 7.1.00, but whether or not CMDB 2.1.0 will work with ITSM 7.0.01 Patch 005 or do we need to have been told to wait for patch 006? Guess I'll find out the hard way today... I plan to upgrade both 7.1 beta servers to 7.1 release code and see how that goes. Looks like CMDB 2.1.0 also contains a replacement for the EIE application, which we had ready for production and did not know was changing, so that throws another monkey wrench into the upgrade. Christopher Strauss, Ph.D . Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -Original
Re: Server crashed now Invalid Object Name errors
Ensure that the DB is owned by ARAdmin...sounds like it might not be owned properly -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, August 31, 2007 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors It has the same network name. I just had to change the db password because I never had the db password for the original dev box heh. Something else I've tried. I opened the join form that corresponds to T378 in the admin tool. Moved a field and saved it. Opened the support console in the user tool and no more error. This only works for join forms I guess though, I try and do it on a regular data form and get the error. Creation of one of the SQL views for the form failed within the SQL database. Operation completed successfully, but the SQL view is not in place. (ARERR 69). -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, August 31, 2007 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Server crashed now Invalid Object Name errors If the SQL server was brought up on another server, does that new server have the same network name as the old server? Or is it named differently? If it has a different name, you should use the stored procedure to rename the SQL database...if you haven't already. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, August 31, 2007 1:47 PM To: arslist@ARSLIST.ORG Subject: Server crashed now Invalid Object Name errors ** Our database server took a nose dive yesterday. The data was stored on a SAN so they brought our database up on another server. I set our conf file to point to the new server and thought everything was good to go. Until I logged in :( ARERR [552] Failure during SQL operation to the database : Invalid object name 'T378'. (SQL Server 208) I get this error with every form I open up in the user tool. This error in particular is when I open the support console, the T378 is a join form. Any ideas where I need to start looking to find the problem? ARS 6.3 MS-SQL 2K - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Wait icon and text while processing
Okbut even that is better than a straight cursor giving them no indication whatsoever that something is happening... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, August 28, 2007 7:47 AM To: arslist@ARSLIST.ORG Subject: Re: Wait icon and text while processing Except that it's just an animated GIF that spins. It has no correlation to work actually being performed, or a percentage of completion being reached. :-) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Mahan, Janet L [EQ] [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/28/2007 07:40 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Wait icon and text while processing That's great, thanks. We can wait for that. Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, August 28, 2007 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: Wait icon and text while processing Hi Janet, I do not know if you can wait, but this is a enhancement that is part of the new 7.1 AR Mid Tier that is supposed to come available in the next week, see the release notes: http://developer.bmc.com/jiveProd/entry.jspa?categoryID=501externalID=1 926 -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 8/28/07, Mahan, Janet L [EQ] [EMAIL PROTECTED] wrote: ** Has anyone created workflow to pop up an icon and or message while waiting for results to return on the mid-tier? We are using mid-tier version 7 against a 6.0.1 ARS server. Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Menu drop down
I think that feature was introduced in one of the 6.x versions... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, August 27, 2007 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Menu drop down ** If you have the character field on which the menu is attached display as a Drop-down field, that would satisfy his request. I think that may be an ARS 7.x feature, though. Rick On 8/27/07, Mahan, Janet L [EQ] [EMAIL PROTECTED] wrote: ** I have a customer that wants to see the menu items drop down from the field instead of the menu opening to the side of the field on the mid-tier. Is there a way to do that without going outside of ARS? We are using a 7.0 mid-tier and have a 6.0.1 ARS server. Thanks, Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: running 6.3 and 7.0 on the same machine?
Yes...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T Wang Sent: Thursday, August 23, 2007 10:19 AM To: arslist@ARSLIST.ORG Subject: running 6.3 and 7.0 on the same machine? ** Is it possible to run AR 6.3 and 7.0 instances on the same machine? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: running 6.3 and 7.0 on the same machine?
Things to keep in mind when having multiple Servers on one box. Only one of them can use Port Mapper...all others MUST use assigned ports Each server needs to have a separate dns name that it can respond to so that Remedy doesn't try to update the existing instance but to install a new one Depending on the DB each server instance may need to have a separate DB user name that it uses to connect to the db (I've only seen this when multiple servers using same db instance) Are all of these issues addressed? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T Wang Sent: Thursday, August 23, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: running 6.3 and 7.0 on the same machine? ** I am trying to install AR 7.0 Server on the same machine with 6.3 and is running into Failed to create a Valid Admin User at the end of the installation during the Import Form and User Data. Any suggestion? Thanks T Wang BAE Systems Information Technology U.S. Department of the Treasury Office of the Chief Information Officer Headquarters IT Operations Phone: 202-622-5541 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Thursday, August 23, 2007 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: running 6.3 and 7.0 on the same machine? ** Yes. I have a machine with multiple instances of 5.x, 6.x and 7.x all running on the same machine (sometimes all at the same time, but usually not). _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T Wang Sent: Thursday, August 23, 2007 12:19 PM To: arslist@ARSLIST.ORG Subject: running 6.3 and 7.0 on the same machine? Is it possible to run AR 6.3 and 7.0 instances on the same machine? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: running 6.3 and 7.0 on the same machine?
Ok I'm not sure what the problem is then. if I were to read into the error what it was trying to do I would assume that it had already gotten everything installed but was erroring when trying to create 'Demo'...if that is the case you should be able to see it started in its log files and such and then run the arcache command to add an admin user into the system to be used _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T Wang Sent: Thursday, August 23, 2007 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: running 6.3 and 7.0 on the same machine? ** Thanks, I think I have already covered all issues you have addressed. We are running SQL 2000 SP4 with separate instance, one Remedy instance for each. Just don't know what went wrong. T Wang BAE Systems Information Technology U.S. Department of the Treasury Office of the Chief Information Officer Headquarters IT Operations Phone: 202-622-5541 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Thursday, August 23, 2007 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: running 6.3 and 7.0 on the same machine? ** Things to keep in mind when having multiple Servers on one box. Only one of them can use Port Mapper...all others MUST use assigned ports Each server needs to have a separate dns name that it can respond to so that Remedy doesn't try to update the existing instance but to install a new one Depending on the DB each server instance may need to have a separate DB user name that it uses to connect to the db (I've only seen this when multiple servers using same db instance) Are all of these issues addressed? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T Wang Sent: Thursday, August 23, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: running 6.3 and 7.0 on the same machine? ** I am trying to install AR 7.0 Server on the same machine with 6.3 and is running into Failed to create a Valid Admin User at the end of the installation during the Import Form and User Data. Any suggestion? Thanks T Wang BAE Systems Information Technology U.S. Department of the Treasury Office of the Chief Information Officer Headquarters IT Operations Phone: 202-622-5541 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Thursday, August 23, 2007 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: running 6.3 and 7.0 on the same machine? ** Yes. I have a machine with multiple instances of 5.x, 6.x and 7.x all running on the same machine (sometimes all at the same time, but usually not). _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T Wang Sent: Thursday, August 23, 2007 12:19 PM To: arslist@ARSLIST.ORG Subject: running 6.3 and 7.0 on the same machine? Is it possible to run AR 6.3 and 7.0 instances on the same machine? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-Tier $TIMESTAMP$ Question
My understand about mid-tier and timestamp is that it only does that if you are using a preference server and it uses the timezone in that preference record. Otherwise it uses the server timezone _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Tuesday, August 21, 2007 10:15 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier $TIMESTAMP$ Question ** Hello Listers, ARServer 7.0.01 HelpDesk 6.0 I just noticied a weird anomaly regarding our Mid-Tier. 1) User creates a HD Case from website using the mid-tier. 2) Case worklog is updated from client in Central Standard Time. Case Worklog shows correct CST $TIMESTAMP$ in worklog. 3) User views the worklog update from website/mid-tier, but $TIMESTAMP$ on the mid-tier worklog shows what appears to be Pacific Standard Time, -2 Hours. Has anyone else seen this? I looked all over the mid-tier for some type of time zone configuration setting, etc. I thought the mid-tier would look at the client time on the user's pc and update accordingly. Thanks in Advance, Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] DaVita Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Logs in multi-server environment
One thing about Floating licensesthey aren't shared across multiple servers. Not unless you have a Server Group setup...and then in that case you treat the server group as a single server...and don't need to combine the user logs in order to get a single picture because the single server log should be exact across all servers. Are you in a Server Group? If not then you actually have a grand total of 100 per server and you wouldn't sum them to get a total -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of dafydd roberts Sent: Monday, August 20, 2007 12:27 PM To: arslist@ARSLIST.ORG Subject: User Logs in multi-server environment Hi, We're on ARS6.3 and MS SQL Server 2000 We have 3 ARS servers with a load-balancer, and a single DB server. We're logging our users (creating ARUSER.LOG)on each of the 3 servers. Each of the 3 aruser.log files contain lines which include things like: FLOAT GRANT WRITE(9 of 100 write) FLOAT RELEASE(8 of 100 write) Meaning, I guess, that 9 of our 100 licences are currently consumed; then 8... Sometimes we get a line like: NO WRITE FREE ... when, presumably, all 100 licences have been taken. We merge this data from all 3 files and collect the data in an MS Access DB What's strange is that when we examine the number of licences consumed when we get the NO WRITE FREE message, it can exceed 100. E.g. the last line from Server A might say: (33 of 100 write) Server B .. (35 of 100 write) Server C .. (36 of 100 write) We're pretty sure that we *don't* get more licences than the number purchased, but wonder why the maths doesn't add up! Is ARUSER.LOG supposed to be an exact trace of licence checkout/checkin, or is it just a snapshot of some description? Any thoughts would be much appreciated. Can send more details off-list if anyone thinks they can help. Thanks. Dafydd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: JRE Errors
I believe that this error has more to do with the Java on the client workstation than on the server...I have seen issues like this when I didn't have my java installed properly on my workstation. Try another machine and see if it works better there _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Friday, August 17, 2007 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: JRE Errors ** Joe, Thanks for the info but that did not work. I found an article referring to this issue with a 6.03 admin tool but I am on 7.01. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, August 17, 2007 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: JRE Errors I had a similar error some time ago after modifying a web service, which said something like No JVM found when neither me nor my team had done nothing to the system or its environment. However after rebooting the box and resaving the web service, it all good. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Nall, Roger Sent: Friday, August 17, 2007 2:57 PM To: arslist@ARSLIST.ORG Subject: JRE Errors ** ARS 7.01 patch2 WIN2K SQL2k While trying to load a Web Service I am receiving the attached error. This Web Service has been used for almost 6 months with no problems. There have been no changes to my Remedy server that I am aware. There has been a change to the Web Service which is why I need to re-load it so I can map the new data values. We have changed this Web Service many times but have had no problems. Can anyone shed some light on this one? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.jpg
Re: Possible Table field Enhancement
First off I agree with you...it would be nice to be able to do this...but one of the complications associated with this is the fact that columns in tables use field ID's...those field ID's are used for things like colsum and such and wouldn't be available in these 'dynamic' tables. The only thing you would be able to do with these dynamic tables would be to display information...you wouldn't be able to interact with any of the data in any way because none of the columns exist and you wouldn't be able to write workflow against the nonexistant columns. I agree and have come across several instances where this type of thing would have been useful...but with my 'problem' defined...it makes the capability less interesting/useful _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, August 16, 2007 6:46 AM To: arslist@ARSLIST.ORG Subject: Possible Table field Enhancement ** Well, I don't think you can already do this, but I could see it coming in use occasionally. I would like to have the ability to set the contents of a table using Direct SQL and external(). This way I could dynamically build a query string, then use external to present it to the table field. I would like to see Direct SQL as an option in the 'Form:' field on the Table Property tab in the admin tool. The 'Field on Form:' and the 'Field as Column' areas would be blank, as they would just pull the list of fields from your SQL statement. You would enter your SQL (hardcoded) or the External() function in the current 'Qualification bar' on the Table Property tab. They do this functionality with Set Fields. You have the option to select Direct SQL as an option to choose SQL in the 'Read Value for Field From:' field instead of choosing a form or the current transaction. I would like to see this mimicked in a Table field. I've only needed this twice, and both times have had to identify a work-around. I don't want to have to create an SQL view in the database every time I need to work around this. What is your input? Have you come across a situation where this would be handy (such as when you need to join two tables)? Another solution that would have worked for me in the past is if I could have chosen multiple remedy forms to pull in data to my table, using a join statement in the 'Qualification bar', and going through the GUI to choose which fields show up from each form, similar to when you create a join form. The reason why I don't just create a join form to start out with is that in remedy, you cannot create a join form of two view forms, and you can only create joins of other remedy views. I don't want to have to go out to the database, create my own non-remedy join of the tables from which the other views pull from, and then point a view form on top of that join so that I can access it in a table. Also, this would allow me to be much more flexible in which data I present in a table. Instead of having multiple tables layered on top of each other, I can just dynamically send them their own SQL qualification and use only one table, just changing the contents it displays based on the user, or based on some other options the user chooses. This could really eliminate the need for using multiple table fields in a lot of situations which I've seen. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR [9130 ] An exception occurred from the WebService class : Internal Error
:)...I'm on the team that posted that to the list. We have had several different reasons for it...but the one in question was a required attribute that wasn't being set. Each time we work with the Tibco team on this we are able to give them the plugin log (set to 400 logging level I believe) and they are able to tell us from their side what the problem was. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Prashant Patil Sent: Wednesday, August 15, 2007 3:50 AM To: arslist@ARSLIST.ORG Subject: ARERR [9130 ] An exception occurred from the WebService class : Internal Error ** Hi List, I am trying to consume a webservice from TIBCO but I am receiving the following error: ARERR [9130 ] An exception occurred from the WebService class : Internal Error Inputs Outputs are all strings. Environments ARS 7.0.01 Windows 2003 server JDK 1.4.07 I found a post by someone facing the same problem but no solution posted. Link : http://www.nabble.com/Error-while-consuming-webservice-%2CARERR-9130.-t32797 71.html#a9121949 Has anybody come across this error? or any pointers??? Remedy to Remedy webservice is working fine. Thanks in advance Prashant __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Searching for Stephan Nerlich
Sorry...I might not have been clear enough. I have a copy of the latest version...I'm just concerned about where Stephan is. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Wednesday, August 08, 2007 10:40 PM To: arslist@ARSLIST.ORG Subject: Re: Searching for Stephan Nerlich You can find the ARInside tool here: http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/ gid,35/Itemid,28/ -- Jarl On 8/9/07, L. J. Head [EMAIL PROTECTED] wrote: ** I just tried to go to http://system.devdor.net/ to check on the latest version of ARInside and the site is down. So I sent him an email and it bounced...does anyone have any information on him and his tools? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Searching for Stephan Nerlich
I just tried to go to http://system.devdor.net/ to check on the latest version of ARInside and the site is down. So I sent him an email and it bounced...does anyone have any information on him and his tools? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Attachement Updation
I think he is looking to restrict it to the submitter of the attachment...not necessarily the submitter of the record -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ed LeBlanc Sent: Tuesday, August 07, 2007 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation Hi Kathy, You can control access to attachments in two ways. One use permissions like any other field. Set the permissions for the Attachment Field to Submitter to allow only the Submitter to update the field. In the Attachment Pool you can adjust the functions that are displayed to prevenet people from saving to disk or deleting the attachment as well. See the attached document. Ed LeBlanc, RAC, ITIL Senior Consultant RIGID Systems, LLC 10440 little Patuxent Parkway Suite 200 Columbia, MD 21044 Phone 904-607-9387 Fax 410-715-0848 From: Action Request System discussion list(ARSList) on behalf of Kathy Morris Sent: Tue 8/7/2007 2:56 AM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation ** Is there a way to keep the users from modifying the attachments? We have a similar issue. Our business requirement is that only the submitter can modify his/her own attachment. No other user should be able to modify an attachment or locking the attachment after the submission. Get a sneak peek of the all-new AOL.com http://discover.aol.com/memed/aolcom30tour/?ncid=AOLAOF0002000982 . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Attachement Updation - File Contents Changed
Ah...well I'm familiar with FOO but I didn't know about FOOBAR...must be a programmer jokesorry I didn't get it the first time...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Friday, August 03, 2007 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Attachement Updation - File Contents Changed ** Hugo had it correct. He is referring to FOOBAR which is a reference often used with perl and probably most of the older programming languages. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, August 03, 2007 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Attachement Updation - File Contents Changed ** Entirely off of this topic...but it would be PERFORM-ACTION-FUBAR :) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo Visser Sent: Friday, August 03, 2007 2:31 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Attachement Updation - File Contents Changed ** Stephen, That's very clever, thanks for sharing :) Maybe BMC should put some kind of PERFORM-ACTION-FOOBAR to do this in a DB independent way. Hugo On 8/2/07, Heider, Stephen [EMAIL PROTECTED] wrote: ** Hugo, Your post got me thinking: How can you determine if the file contents have changed? I have wanted to create something like this for a while... so I just wrote this SQL Server 2000 function that returns the checksum of an attachment field (actually any field of Image data type. The current and new values could be compared to see if it changed. You can also use this to find duplicates in the attachment fields in your system. CREATE FUNCTION dbo.udf_GetImageChecksum ( @ImageField IMAGE ) RETURNS INT AS BEGIN DECLARE @Len BIGINT, @Pos BIGINT, @CheckSum VARCHAR(8000) SET @Len = DATALENGTH(@ImageField) SET @Pos = 1 SET @CheckSum = '' WHILE @Pos @Len BEGIN SET @CheckSum = @CheckSum + CONVERT(VARCHAR, BINARY_CHECKSUM(SUBSTRING(@ImageField, @Pos, 8000))) IF LEN(@CheckSum) 7900 SET @CheckSum = CONVERT(VARCHAR, CHECKSUM(@CheckSum)) SET @Pos = @Pos + 8000 END RETURN CHECKSUM(@CheckSum) END In a Set Fields SQL command: SELECT dbo.udf_GetImageChecksum(c536880912) FROM b611c536880912 WHERE entryId = 'ATTACH16929' HTH someone. Stephen _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo Visser Sent: Thursday, August 02, 2007 5:15 AM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation ** You cannot compare the file contents, but using TR you should be able to detect that a file was attached again (if the DB value wasn't $NULL$). The value contains the file size in bytes, the compressed size in the DB and the full filename on the client. Also note that user cannot change the attachment from the attachment field without re-attaching it. Just changing the attachment (open-edit-save) doesn't update the DB, it only updates the local temporary copy of the file. Hugo On 8/2/07, Meenakshinathan [EMAIL PROTECTED] wrote: Hi Robert, Thanks for the information. Anyhow this solution is not working. Remedy stores the attachments in the following way number of characters,no of bytes(i am sure. but it might bytes),filename with extenstion. I am not user this TR and DB can apply for attachement fields. can any one give me a alternative solution on this? Looking for your inputs. Thanks, Meenakshinathan On Jul 28, 2:36 am, Robert Halstead [EMAIL PROTECTED] wrote: I'm not entirely sure on this, but couldn't you do a filter on modify with a run-if condition as: 'TR.Attachment' != ' DB.Attachment' ?? I'm not entirely sure how remedy stores the attachments. It might work Anyone else ?? On 7/27/07, Meenakshinathan [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Hi Listers, In my application, at first stage users can attach 3-4 files. when the request assinged to next stage, that next stage user can edit or modify the attachment and can upload it again. In this stage my client has an requirement like, first stage user to be notified whenever any attachement is updated. If anybody came throrough this , can you please let me know how do i implement this? Thanks, Meenakshinathan ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers
Re: OT: Attachement Updation - File Contents Changed
Entirely off of this topic...but it would be PERFORM-ACTION-FUBAR :) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo Visser Sent: Friday, August 03, 2007 2:31 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Attachement Updation - File Contents Changed ** Stephen, That's very clever, thanks for sharing :) Maybe BMC should put some kind of PERFORM-ACTION-FOOBAR to do this in a DB independent way. Hugo On 8/2/07, Heider, Stephen [EMAIL PROTECTED] wrote: ** Hugo, Your post got me thinking: How can you determine if the file contents have changed? I have wanted to create something like this for a while... so I just wrote this SQL Server 2000 function that returns the checksum of an attachment field (actually any field of Image data type. The current and new values could be compared to see if it changed. You can also use this to find duplicates in the attachment fields in your system. CREATE FUNCTION dbo.udf_GetImageChecksum ( @ImageField IMAGE ) RETURNS INT AS BEGIN DECLARE @Len BIGINT, @Pos BIGINT, @CheckSum VARCHAR(8000) SET @Len = DATALENGTH(@ImageField) SET @Pos = 1 SET @CheckSum = '' WHILE @Pos @Len BEGIN SET @CheckSum = @CheckSum + CONVERT(VARCHAR, BINARY_CHECKSUM(SUBSTRING(@ImageField, @Pos, 8000))) IF LEN(@CheckSum) 7900 SET @CheckSum = CONVERT(VARCHAR, CHECKSUM(@CheckSum)) SET @Pos = @Pos + 8000 END RETURN CHECKSUM(@CheckSum) END In a Set Fields SQL command: SELECT dbo.udf_GetImageChecksum(c536880912) FROM b611c536880912 WHERE entryId = 'ATTACH16929' HTH someone. Stephen _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo Visser Sent: Thursday, August 02, 2007 5:15 AM To: arslist@ARSLIST.ORG Subject: Re: Attachement Updation ** You cannot compare the file contents, but using TR you should be able to detect that a file was attached again (if the DB value wasn't $NULL$). The value contains the file size in bytes, the compressed size in the DB and the full filename on the client. Also note that user cannot change the attachment from the attachment field without re-attaching it. Just changing the attachment (open-edit-save) doesn't update the DB, it only updates the local temporary copy of the file. Hugo On 8/2/07, Meenakshinathan [EMAIL PROTECTED] wrote: Hi Robert, Thanks for the information. Anyhow this solution is not working. Remedy stores the attachments in the following way number of characters,no of bytes(i am sure. but it might bytes),filename with extenstion. I am not user this TR and DB can apply for attachement fields. can any one give me a alternative solution on this? Looking for your inputs. Thanks, Meenakshinathan On Jul 28, 2:36 am, Robert Halstead [EMAIL PROTECTED] wrote: I'm not entirely sure on this, but couldn't you do a filter on modify with a run-if condition as: 'TR.Attachment' != ' DB.Attachment' ?? I'm not entirely sure how remedy stores the attachments. It might work Anyone else ?? On 7/27/07, Meenakshinathan [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Hi Listers, In my application, at first stage users can attach 3-4 files. when the request assinged to next stage, that next stage user can edit or modify the attachment and can upload it again. In this stage my client has an requirement like, first stage user to be notified whenever any attachement is updated. If anybody came throrough this , can you please let me know how do i implement this? Thanks, Meenakshinathan ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: Attachement Updation - File Contents Changed
:)that's why I was thinking that FooBar was a programming joke...hehehe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, August 03, 2007 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Attachement Updation - File Contents Changed Wikipedia.com also has a definition for most things. And that list does include fubar too. But I will not repeat the definition in polite company. :) So reader beware if you go looking for it. Maybe Kinetic Data can have a survey to find out if people think more of FooBar or Fubar when they think about ARS? ( It is time for some Friday Humor right? ) Have a great weekend all. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/3/07, Shellman, David [EMAIL PROTECTED] wrote: ** From Wikipedia Foobar is a common placeholder name also referred to as metasyntactic variable used in computer programming or computer related documentation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Skilled Professionals
I'm not sure about RSP but when I got my RAC last year I was told there were less than 200 world wide -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott Sent: Tuesday, July 31, 2007 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Skilled Professionals I'm one. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Scott Ames Sent: Tue 7/31/2007 8:00 AM To: arslist@ARSLIST.ORG Cc: Subject: Remedy Skilled Professionals ** How many Remedy Skilled Professionals are out there? __20060125___This posting was submitted with HTML in it___ # The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. # ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Guided Entry
Ok...now this is really rusty in my head...so please forgive the cobwebs...but when Active Link Guides were first presented they were presented for exactly what you are talking about. Here is what I remember of the process 1 Create Button and AL that starts the guide 2a AL does a setfield to field 1 2b message action (ensuring to check that box that says something about displaying in prompt bar) that tells the user what to do in this field 2b wait action Repeat step 2 for each field. When the prompt bar checkbox is used it displays another area of the screen (at the bottom if I remember correctly) that displays the message. When they are done with that field they can either press Tab or a continue button that shows up in the prompt area. Then it goes to the next AL, so on and so forth until either the guide is exited (I think there is a cancel button automatically created) or you tell it to exit guide...or it finishes all of the AL's in the guide. It's a pain in the ass to setup but does exactly what Robert is looking for...the ability to provide field by field instructions. Please let me know if this is what you were looking for -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead Sent: Friday, July 27, 2007 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Guided Entry Ah, that would explain things a little. I haven't made those yet, however, I believe what your after is the wait if-action of an active link. I believe how this works is that wait halts the guide allowing you to perform some other actions. In the wait if-action you specify the label of the button the user will press to continue the guide. As I am in the process of thinking this through for our own company, here's what I got so far. The way I kind-of figured this would work is to use the active link guide in conjunction with a page holder. On each page the information is organized into sections and the user is prompted on each page what to fill out. The guide would be strictly used as flow control over the page holder and instead of popping up message boxes, each page would have a text trim field explaining the fields and the data the user is supposed to enter. The user would simple fill out the fields on the page and click the continue button to allow the guide to move to the next page and so on. On an overview of the entire form, this whole page holder wizard would be in a separate view, on the form that the wizard is on, so that as the user is filling out the actual fields and when they save, there would be no need for the developer to use a push fields action to push the data to another form as they would simply need to commit changes. After the save, or when ever the form needs to be displayed, the form would just be re-opened to the original view that laid out all the information in what ever way you had it the first place. Again, this is just a rough draft I have been circling in my head for a while now. I think this would get you in the right direction though =) On 7/27/07, Pargeter, Christie [EMAIL PROTECTED] wrote: What I am trying is the Active Link Guides that will walk someone through how to fill out the form. We have a screen that some people only look at once every other month to once every 6 months. They think it is really hard to fill out but we need all the data. So, I was hope to build a set of guide that will walk them through what to put in each field. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead Sent: Friday, July 27, 2007 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Guided Entry Yes I have. Basically, the form selection is where the entry will reside. The entry point active link is the AL that is fired. It is important to note that by setting the entry point AL, it will override the list of active links that you can set on the second page when creating the guide. Usually if I need additional workflow to fire, I'll setup two guides: One that is assigned the entry point active link, which in turn, calls another active link guide. You weren't very descriptive so I hope this helps. On 7/27/07, Pargeter, Christie [EMAIL PROTECTED] wrote: Has anyone built Guided Entry for MidTier 6.3? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed. Robert Halstead __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __
Re: Question: F5 Equivilent
You could try a PERFORM-ACTION-REFRESH-TABLE 1020...or at least I think that's the command...you can find it in the basic guide -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 26, 2007 8:49 AM To: arslist@ARSLIST.ORG Subject: Question: F5 Equivilent Good morning. I was wondering if someone knew how I can do the equivilent of an F5 on Usertool in a modify window from within workflow? Thanks. T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Shortcut keys
When I think of automating windows actions I think of either WinBatch or http://www.autoitscript.com/autoit3/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh Sent: Monday, July 23, 2007 10:45 AM To: arslist@ARSLIST.ORG Subject: Shortcut keys ** Hi all - Is anyone aware of any way to configure shortcut keys to fire workflow or mimic a button press within the User tool? For instance, the helpdesk I'm currently working with would like to be able to press Ctrl+letter to popup a dialog box that allows them to enter a new note on the ticket. I'm fairly certain there's nothing within Remedy that will do this. But perhaps someone has a workaround or 3rd party integration that has accomplished this in the past? Thanks in advance for any help, ~Mike --- Michael J Balogh Wingspan Systems Inc. mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Multiple Server-Name Entries
I know that the server name/alias is stored in the Server-Name entry in the DB...but can you have multiple and have each of the interpreted as 'current server' or is it a one only type of situation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: multiple LDAP servers?
ARS 7.x allows Authentication Chaining which I believe is exactly what you are looking for _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller Sent: Monday, July 23, 2007 2:44 PM To: arslist@ARSLIST.ORG Subject: multiple LDAP servers? ** The brain trust in our Windows Admins group named our NT domain to match our company name, and now that our company name has changed, we have to migrate thousands of users from one domain to another. The problem is that our AREA LDAP integration is referencing the old domain, so if a user is migrated to the new domain and changes their password, they can no longer get into Remedy (at least, not using LDAP authentication) Is there a way anyone knows to set up multiple AREA LDAP configurations? So that, for example, if the first fails, the second can be used? Or better yet, have the LDAP configuration be specified per user instead of the same for all users? We have ARS v6.3 patch 20, authenticating against our windows 2K domain controllers. -Aaron * Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] SunCom is the wireless company that's committed to doing things differently. Things we want you to know. This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication may contain material protected by the attorney-client privilege. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Multiple Server-Name Entries
The problem is fairly simple. We have about 4 different names you can use to connect to the server and I think it's getting a bit confused with developers connecting to it with all of those names. I wan the server to recognize that all of those names are itself so that we don't have problems with migrating code to new servers...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, July 23, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Multiple Server-Name Entries In ar.conf, there is an IP-Name parameter that can be used to define multiple server names. Not sure of the context of your problem. Axton Grams On 7/23/07, L. J. Head [EMAIL PROTECTED] wrote: ** I know that the server name/alias is stored in the Server-Name entry in the DB...but can you have multiple and have each of the interpreted as 'current server' or is it a one only type of situation __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server Groups and Group Cache
I always re-login after making group changes and the are always there when I log in...but before I login they stay the same as the old...kinda like the client caches them at login. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, July 19, 2007 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: Server Groups and Group Cache In the server's memory. How long are you giving the server to perform the re-cache operation before you are checking the user form records for the new group name? Axton Grams On 7/19/07, Mark Milke [EMAIL PROTECTED] wrote: Hi everyone, we have server group of two servers. We have the problem, that when we change a group name, then in the group cache, we have the old and the new group. In the User form can select the new group name, but when we save the group, the old group name appears in user's Group List. Even if I delete the old group name from the group_cache table the problem persists. Where else are groups being kept apart from group_x and group_cache? Does this have anything to do with Server Groups? Best, Mark __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Providing Read/Write Access Without Buying Licenses? I Doubt It
Or another 'option' they might suggest is to provide an option on submit of 'who do you want this submitted as'then create all of the records as that user ID...remember the submitter doesn't need to be $USER$...it can be any user you want...I think that would fit all of the requirements to make it user maintainable and not cost any more licenses and stay within the BMC model -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Wallick Sent: Wednesday, July 18, 2007 1:46 PM To: arslist@ARSLIST.ORG Subject: Providing Read/Write Access Without Buying Licenses? I Doubt It Here's an interesting for for y'all. We have a very good and fairly long relationship with a BMC partner that we use for consulting/development/purchasing and, when the time comes in November or so, we will also be using them for support instead of BMC. First, a little background. We use Remedy Customer Support 5.6 with a not-too-customized version of the Customer Access Interface deployed through the mid-tier. The submitter mode on the AR server is locked, so that customers with account using read licenses can submit and work their own tickets through the web. However, we have many customers that insist on using the phone for the initial submission of an issue, and then want to work the ticket from then on through the web. You see where I'm going with this? The customer can't update tickets via the web if they were not the submitter, unless they have a fixed or floating license. Floating licenses are expensive, so we've been reluctant to go down that road. Our VP of support doesn't like the BMC partner that we've been using nearly full time for the past two years (they're GREAT, BTW), so now this VP is bringing in another consulting firm who claims that for $6400, they will solve the customer access interface licensing problem without purchasing any new licenses from BMC and also in a BMC approved manner. I call B.S. First, I find it hard to believe that BMC would allow some sort of scheme where you can get away with not buying licenses and still give your customer base read/write access to their tickets. Second, how else would one run a server in locked submitter mode, while still allowing customers to modify their tickets even if the ticket was submitted on their behalf by a tech support agent? The first thing that comes to mind would be to have a trigger or scheduled job or something at the database level change the submitter column to the customer's login name on insert of a new record. I seriously doubt that's a BMC approved solution. Perhaps this firm is going to suggest something like having the customer's log in but all the actual interaction with ARS will be proxied through a single user with a fixed license and all the necessary permissions. But even that seems like something that BMC might balk at. Thanks. Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to escape quotes in setfield action ?
I use that when I'm doing a variable such as + $Field$ + But in the case of hard coded text I agree that the + is redundant and hello is cleaner -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barnhill, Jason (Jason) Sent: Monday, July 16, 2007 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: how to escape quotes in setfield action ? I use 4 quotes successfully... + hello + I do this quite often, it's always worked for me... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, July 16, 2007 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: how to escape quotes in setfield action ? Have you tried: ? Should be: hello -- Jarl On 7/16/07, Andrew Hicox [EMAIL PROTECTED] wrote: Everyone: I've got an active link with a set fields action. I need to set a string containing quotes into a char field. For the sake of brevity, let's just say I need to set the string: hello (including the quotes) into a char field. I can't figure out how to escape the quotes in the set fields action. \ dosen't seem to work, nor \ or \\. I can't find a thing in the documentation on this. Can anyone help me ? thanks, -Andrew Andrew N. Hicox Hicox Information Systems LLC Manassas, VA USA http://hicox.com [EMAIL PROTECTED] 703-367-9085 __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error - ARERR 1631155
Plus the fact that it's on 390603 which is the escalation thread...so that's the only thing that it could be...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 12, 2007 8:33 AM To: arslist@ARSLIST.ORG Subject: Re: Error - ARERR 1631155 ** Incidentally, my money would be on an escalation, as a filter would present an error to a user and you'd expect someone to alert you of this, whereas an escalation does not. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Thursday, July 12, 2007 9:18 AM To: arslist@ARSLIST.ORG Subject: Error - ARERR 1631155 Hi ArListers, In my arerror.log file, I see the following entry 1000s of time/day. Thu Jul 12 15:21:16 2007 390603 : : A Problem Investigation cannot be modified after it is closed. (ARERR 1631155) Any ideas of what could be happening? Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submitter Mode - Locked ...Brute force?
A copy of ARInside will tell you all workflow that touches that field to
include pushes or setfields to it. You would need to manually check each
form...but it's better than nothing
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Wednesday, July 11, 2007 9:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Submitter Mode - Locked ...Brute force?
**
Steven,
Turning on the logging is a good idea. I'll try that.
Do you have any additional info about the spreadsheets and how they might do
the analysis?
Thanks
Leigh
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Teale, Steven
Sent: Wednesday, July 11, 2007 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Submitter Mode - Locked ...Brute force?
Leigh,
There are some spreadsheets I have seen that will do some pretty clever
analysis on workflow from def files.
You could also run some sample logging and look for pushes to that field.
Steven Teale
AEGON Shared Services
Louisville, Kentucky
Phone: 502.560.2856
Mobile: 502.243.5619
Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]
Check Us Out ! http://www.aegonusa.com/AITSharedServices
www.aegonusa.com/AITSharedServices
http://www.aegonusa.com/AITSharedServices
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber
Sent: Wednesday, July 11, 2007 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Submitter Mode - Locked ...Brute force?
Good Morning Listers,
We have an existing system operating with the Submitter Mode set to
Changeable. This system has around 750 forms with a mix of Remedy and home
grown applications. We need to change submitter mode to Locked so we can
host another custom application which must run in Submitter Mode Locked.
I have 3 questions!
1. Is there any way, other than ones that require brute force, to
determine if the original system has workflow that modifies the submitter
field? I have set the development box to Submitter Mode locked and tried
some very limited record modification, but I don't have any testing
resources available.
Here's what I've tried so far on our dev system (Remedy 6.3; MS SQL Server):
* Analyzed Advanced search results on the object_search_details form.
The selection criteria was ('Item Details' LIKE %Submitter%) AND NOT('Item
Details' LIKE %1 = 0%). I haven't seen a problem in resulting (100 or so)
records.
* I've also checked the Submitter field #2 for other names it may
have.
2. Are there any gotchas I should know about that might cause us problems
if/when I change the production system?
3. Is it safe to assume that our Remedy/BMC applications will NOT have
workflow that writes to the Submitter form?
I would appreciate any words of wisdom you might have for me.
Many thanks,
Leigh Gruber
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Re: Submitter Mode - Locked ...Brute force?
ARInside might be able to help _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leigh Gruber Sent: Wednesday, July 11, 2007 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Submitter Mode - Locked ...Brute force? ** Doug, I completely forgot about possible DIRECT SQL commands. I'll add them to my list of things to check. Also I'll take a look at the filter_set.. tables too. I know there are many push actions which create new records. They aren't a problem, but sorting out the new record push actions from any that might attempt to update an existing record is my concern. Thanks Leigh _ From: Anderson, Douglas W. [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 11, 2007 11:54 AM To: listmembers- arslist Cc: Leigh Gruber Subject: Re: Submitter Mode - Locked ...Brute force? Hi Leigh, You ought to be able to determine whether workflow modifies a Submitter field's contents by querying the ARS database. Run SQL queries against the filter_set, filter_push, actlink_set, and actlink_push tables to see whether fieldId 2 (Submitter) is the object of any set-field or push-field actions. The escalation actions are stored along with the filter actions, so you'll get 2-for-one there. That would not catch any direct-SQL modifications to Submitter, but I am not certain that having submitter mode = locked prevents those anyway. HTH, Doug Anderson Mayo Clinic Rochester, MN Opinions expressed are necessarily mine, not necessarily those of the Mayo Foundation. Original message: Date:Wed, 11 Jul 2007 10:17:44 -0400 From:Leigh Gruber [EMAIL PROTECTED] Subject: Submitter Mode - Locked ...Brute force? Good Morning Listers, We have an existing system operating with the Submitter Mode set to Changeable. This system has around 750 forms with a mix of Remedy and home grown applications. We need to change submitter mode to Locked so we can host another custom application which must run in Submitter Mode Locked. I have 3 questions! 1. Is there any way, other than ones that require brute force, to determine if the original system has workflow that modifies the submitter field? I have set the development box to Submitter Mode locked and tried some very limited record modification, but I don't have any testing resources available. snip I would appreciate any words of wisdom you might have for me. Many thanks, Leigh Gruber The information contained in this message may be privileged and/or confidential. If you are not the intended recipient, or responsible for delivering this message to the intended recipient, any review, forwarding, dissemination, distribution or copying of this communication or any attachment(s) is strictly prohibited. If you have received this message in error, please so notify the sender immediately, and delete it and all attachments from your computer and network. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
It's for the Middle East of course -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Monday, July 09, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
I figured it might help...because saying 'Middle East' is like saying 'North America' or 'Europe'...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Runar Helle Sent: Monday, July 09, 2007 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Good one! I'm sure that helped Shibu a lot:-) Runar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 9. juli 2007 15:39 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East It's for the Middle East of course -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Monday, July 09, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
Maybe I should have used my sarcasm /sarcasm tags on my initial post -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Page Sent: Monday, July 09, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East LJ forgive them it is a Monday and the recognition of written sarcasm can be quite difficult on a Monday!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 09 July 2007 15:13 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East I figured it might help...because saying 'Middle East' is like saying 'North America' or 'Europe'...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Runar Helle Sent: Monday, July 09, 2007 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Good one! I'm sure that helped Shibu a lot:-) Runar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 9. juli 2007 15:39 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East It's for the Middle East of course -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Monday, July 09, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date: 08/07/2007 18:32 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date: 08/07/2007 18:32 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with Run-If Qualification
Not entirely true. If you only look at TR.field != DB.field then any time
the value doesn't change and the DB value isn't null that evaluates to true.
The original qualification of
( 'TR.field' != $NULL$ ) AND ( 'TR.field' != 'DB.field'
Is one of the proper ways to check if a field is changing. As long as you
are not looking for it changing to null
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Monday, July 09, 2007 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with Run-If Qualification
It's my understanding that a TR value only exists if it's != to the DB
value- it exists because it's different, so the qualification TR.field !=
$NULL$ is the same as TR.field != DB.field.
So ('TR.Assigned To' != $NULL$ AND 'Status' != Assigned) should work.
Also, sorry if this is obvious, but TR and DB values can onlu be checked
with filters, not Active links.
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Niu, Jason
Sent: Monday, July 09, 2007 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with Run-If Qualification
( 'TR.MDS_IT_Assigned_to' !=DB.MDS_I
Qualification:
( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status'
!= Assigned)
If action, Message, Error.
Jason Niu
Remedy System Operation
GETS - Enterprise Systems Management
Email:[EMAIL PROTECTED]
135 W 50th Street, NYC,NY,10020
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rich Wallingford
Sent: Monday, July 09, 2007 10:55 AM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] Help with Run-If Qualification
Hi all -
ARS 5.1.2
Oracle
Win2k3
Here's my problem ...
I want to give an error message if a tech tries to reassign a ticket without
the status being set to Assigned. Here's my Run-If qualification ...
( 'TR.MDS_IT_Assigned_to' != $NULL$ ) AND ( 'TR.MDS_IT_Assigned_to' !=
'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status' != Assigned)
This is not working.
Thanks
Rich
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Re: Field names in a list
ARInside does provide that information for each field...but the reason you don't see it 'readily' available is the fact that the Field Label can be different per view...so while the DB name is consistent if a form has 10 views it can be named 10 different things depending on which view you look at...so it is in the DB...but it's a bit hidden...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bob Rowe Sent: Friday, June 29, 2007 7:24 AM To: arslist@ARSLIST.ORG Subject: Field names in a list ** As we all know each field in a form has at least three names, one the user sees (user-facing), the name we see in the admin tool and the name stored in the database. I have a manager who wants a csv file listing all the fields on a form showing the user-facing name alongside the admin-tool name. The reason is that users see the admin-tool name (or the database name) while putting together reports. We have for instance, relabeled field 'Tag Number' so that users see 'PIMS Number', but it remains 'Tag Number' in the admin tool and Tag_Number in the database. The admin-tool and database names are easy to come by, but how can I extract the user-facing names? Will arinside do it? I can't install anything needing admin rights without a song-and-dance routine with computer security--that takes weeks. If arinside or some other tool will do the trick, I can possibly speed up that process. I've been through the database this morning looking in a MS SQL installation on my laptop, and I do not see a table under ARSystem that holds the info I need. For instance, Field has the name and a lot of other info, but column fieldName is the admin-tool name. Any help would be appreciated. Is the answer obvious? Am I missing something, as usual? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: License Usage
My understanding is that it would be a violation based on the 'no group user accounts' policy...I've never read the agreement myself but understand it as such. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Friday, June 29, 2007 8:58 AM To: arslist@ARSLIST.ORG Subject: License Usage ** Looking for feedback on whether the following set up would violate a license agreement with BMC: Putting up web sites (not MidTier) where end users can submit and update records but the web site authenticates with the ARS server using one ID. This ID has been granted a Fixed license and each site will have a unique Remedy ID attached to it. Also, it is possible that many of the users submitting and updating tickets through these web sites will have a Remedy login with a Floating license, however, the web sites will not use that ID to authenticate. I believe that this would be a violation but cannot find anything written from BMC that states it would. Thank you __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email Engine
Ok...based solely on the error message I'm going to make some assumptions. You are running MAPI You are authenticating to your Exchange Server with a specific user You are trying to send your mails as someone other than that user If all of the above is correct then the user you are connecting as does not have permission to send on behalf of the user you are trying to send as. Your Exchange Admins will need to grant you proper permissions. If my assumptions are incorrectplease provide more information _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub Sent: Wednesday, June 27, 2007 2:22 AM To: arslist@ARSLIST.ORG Subject: Email Engine ** ** Hi List, I got this error in AR System Email Error logs Client does not have permissions to send as this sender Any Ideas __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email Engine
Cool...glad I was able to hit the preverbal nail on the head _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub Sent: Wednesday, June 27, 2007 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine ** ** Thank you L. J. Head , this was the problem exactly also for incoming email it was wrong information provided by the administrator L _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Wednesday, June 27, 2007 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Ok...based solely on the error message I'm going to make some assumptions. You are running MAPI You are authenticating to your Exchange Server with a specific user You are trying to send your mails as someone other than that user If all of the above is correct then the user you are connecting as does not have permission to send on behalf of the user you are trying to send as. Your Exchange Admins will need to grant you proper permissions. If my assumptions are incorrectplease provide more information _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub Sent: Wednesday, June 27, 2007 2:22 AM To: arslist@ARSLIST.ORG Subject: Email Engine ** ** Hi List, I got this error in AR System Email Error logs Client does not have permissions to send as this sender Any Ideas __20060125___This posting was submitted with __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Form Permissions Stripped
Ok...here is a situation at my current position that I can't understand. ARS 6.3 P21 Server 2003 SQL 2000 You have an existing deployable application on server B. On server A you add a new form to that same deployable application. If you then import the new from into Server B the admin tool strips the role permissions because it is not part of the deployable app...so you now add that new form to the application...and re-import and all works well...so we have a chicken and egg situation...we have a deployable application which doesn't contain the form...and a form that doesn't exist...so we can't add it. We contact Remedy support about this issue and get the fabled 'functions as designed' reply...another co-worker found an option in Migrator that tells it to bring any 'missing' forms over with an application during migration...which seems to work...but I can't believe they would put you in this catch 22 without a solution...any suggestions on how this could be done without errors without having to import things multiple times? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Form Permissions Stripped
I'm not the migrator guybut he tells me that in order to get everything over...you must first migrate the form, then the app, then the form to get everything over without any differencesthat is unless you have that option enabled then all you must do is migrate the app and it takes care of all of it _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Thursday, June 21, 2007 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: Form Permissions Stripped ** What happen's if you do a difference report and then migrate differences only ? On 6/21/07, L. J. Head [EMAIL PROTECTED] wrote: Ok...here is a situation at my current position that I can't understand. ARS 6.3 P21 Server 2003 SQL 2000 You have an existing deployable application on server B. On server A you add a new form to that same deployable application. If you then import the new from into Server B the admin tool strips the role permissions because it is not part of the deployable app...so you now add that new form to the application...and re-import and all works well...so we have a chicken and egg situation...we have a deployable application which doesn't contain the form...and a form that doesn't exist...so we can't add it. We contact Remedy support about this issue and get the fabled 'functions as designed' reply...another co-worker found an option in Migrator that tells it to bring any 'missing' forms over with an application during migration...which seems to work...but I can't believe they would put you in this catch 22 without a solution...any suggestions on how this could be done without errors without having to import things multiple times? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Form Permissions Stripped
I understand and utilize the differences between a form def and an application def. I don't view deployable applications as a single unit as you apparently do. I may be a bit 'old fashioned' in that respect...but I still migrate only changes and not the entire application...likely why I come across this type of thing...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, June 21, 2007 10:10 AM To: arslist@ARSLIST.ORG Subject: Re: Form Permissions Stripped L.J., I think your dealing with the deployable application paradigm a bit wrong. I think of the deployable application is one logical unit. So, I am not sure it makes any sense to move only a form (that is part of a deployable application) from server to server. No more since than moving an Active link, Filter or Menu either. I think you should move the application, not parts of it. I also suspect that your not exporting the application but your exporting the form object(s). The difference is in the admin tool (Tools-- Export Definitions...-- To Definition File) vs ( Tools -- Export Application) . If you look at the two files you will see differences in the format/data. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 6/21/07, L. J. Head [EMAIL PROTECTED] wrote: ** I'm not the migrator guybut he tells me that in order to get everything over...you must first migrate the form, then the app, then the form to get everything over without any differencesthat is unless you have that option enabled then all you must do is migrate the app and it takes care of all of it From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Thursday, June 21, 2007 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: Form Permissions Stripped ** What happen's if you do a difference report and then migrate differences only ? On 6/21/07, L. J. Head [EMAIL PROTECTED] wrote: Ok...here is a situation at my current position that I can't understand. ARS 6.3 P21 Server 2003 SQL 2000 You have an existing deployable application on server B. On server A you add a new form to that same deployable application. If you then import the new from into Server B the admin tool strips the role permissions because it is not part of the deployable app...so you now add that new form to the application...and re-import and all works well...so we have a chicken and egg situation...we have a deployable application which doesn't contain the form...and a form that doesn't exist...so we can't add it. We contact Remedy support about this issue and get the fabled 'functions as designed' reply...another co-worker found an option in Migrator that tells it to bring any 'missing' forms over with an application during migration...which seems to work...but I can't believe they would put you in this catch 22 without a solution...any suggestions on how this could be done without errors without having to import things multiple times? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Preview the new BMC Developer Network site
You apparently missed the line Because this is a 'private viewing', please do not share the site information with others at this time. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, June 21, 2007 2:00 PM To: arslist@ARSLIST.ORG Subject: Fw: Preview the new BMC Developer Network site FYI. Here's some info concerning the new developer community. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: BMC Software [EMAIL PROTECTED] To: Shellman, David Sent: Thu Jun 21 15:36:11 2007 Subject: Preview the new BMC Developer Network site BMC(R) Software, Inc. Dear AR System Developer Community Member: We cordially invite you as an early participant in the new BMC Developer Network (BMCDN) website. BMCDN provides you with a unified and comprehensive collaborative environment to speed the effectiveness and delivery of development projects around BMC Software solutions. This will be the new host for the AR System Developer Community site, which is being phased out. The ARSD Community Downloads have been migrated to the new site. Because this is a 'private viewing', please do not share the site information with others at this time. Through the BMCDN, you can share experience, source code, documents, and other technical information with peers, BMC technical staff, and BMC partners. The BMCDN expands the BMC Software solution ecosystem, enabling you to realize the value of Business Service Management (BSM), BMC Atrium CMDB, BMC Remedy Action Request System, and other key initiatives. Features and benefits of the new BMCDN include: - Leverage, streamline, and expand your technical capabilities around BMC Software solutions, and increase your value to your organization - Jump-start IT development projects with shared code and technical documents - Enhance communications via forums between peers, clients, and BMC staff about technical ideas, best practices, and design alternatives - Post, retrieve, and search technical documents, including Community Downloads Please register for the BMCDN to take advantage of the full site access. Registration is free. We would appreciate your feedback during the next two weeks by completing a survey in the Feedback Center from the BMCDN homepage. To take the survey, simply click on the BMCDN Feedback link and answer the survey questions. In addition, you can visit our Forums and provide feedback in the Feedback forum (for general comments) or the Testing 123 forum (for site problems). You may also email comments or questions to BMCDN Operations Manager David Fiel at mailto:[EMAIL PROTECTED] To register and explore the BMCDN, please follow these instructions: 1. Go to the BMCDN Homepage at http://wwm.bmc.com:80/ct?g=1.5f3rq.2swu.rs.0.5crwi.rpt http://wwm.bmc.com:80/ct?g=1.5f3rq.2swu.rs.0.5crwi.rpti=148666 i=148666 2. Click Join BMCDN in the upper-right-hand corner of the homepage. 3. Complete all required fields on the BMCDN Registration Form. 4. Click the Create Account button at the bottom of the registration form. NOTE: If the registration form redisplays, verify that all required fields have been completed. Once you have completed all fields, click the Create Account button again to resubmit your registration form. 5. After registering, you receive an email message to confirm registration. Click on the link provided in the email. A page displays stating that your account is now activated. Click on the Go to the Main Support Page link and log on to the BMCDN site. Sincerely, Fred Johannessen Vice President Technology Alliances MarketZone mailto:[EMAIL PROTECTED] BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Because BMC Software respects your privacy, you may opt-out from our database. http://wwm.bmc.com:80/ct?g=1.5f3rq.2swu.rs.0.5crwi.rpt http://wwm.bmc.com:80/ct?g=1.5f3rq.2swu.rs.0.5crwi.rpti=137481a=emailtxt% 3ddave.shellman%40tycoelectronics.com i=137481a=emailtxt%3ddave.shellman%40tycoelectronics.com You may also modify your preferences at any time. http://wwm.bmc.com:80/ct?g=1.5f3rq.2swu.rs.0.5crwi.rpt http://wwm.bmc.com:80/ct?g=1.5f3rq.2swu.rs.0.5crwi.rpti=130432 i=130432 For more information regarding privacy, read the BMC Software Privacy Policy at: http://wwm.bmc.com:80/ct?g=1.5f3rq.2swu.rs.0.5crwi.rpt http://wwm.bmc.com:80/ct?g=1.5f3rq.2swu.rs.0.5crwi.rpti=1054
Re: Preview the new BMC Developer Network site
Looks like they are gonna have a slightly larger 'beta' than expected _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, June 21, 2007 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Preview the new BMC Developer Network site ** D'oh! NO SOUP FOR DAVE! Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Thursday, June 21, 2007 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Preview the new BMC Developer Network site ** You apparently missed the line Because this is a 'private viewing', please do not share the site information with others at this time. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Thursday, June 21, 2007 2:00 PM To: arslist@ARSLIST.ORG Subject: Fw: Preview the new BMC Developer Network site FYI. Here's some info concerning the new developer community. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: BMC Software [EMAIL PROTECTED] To: Shellman, David Sent: Thu Jun 21 15:36:11 2007 Subject: Preview the new BMC Developer Network site BMC(R) Software, Inc. Dear AR System Developer Community Member: We cordially invite you as an early participant in the new BMC Developer Network (BMCDN) website. BMCDN provides you with a unified and comprehensive collaborative environment to speed the effectiveness and delivery of development projects around BMC Software solutions. This will be the new host for the AR System Developer Community site, which is being phased out. The ARSD Community Downloads have been migrated to the new site. Because this is a 'private viewing', please do not share the site information with others at this time. Through the BMCDN, you can share experience, source code, documents, and other technical information with peers, BMC technical staff, and BMC partners. The BMCDN expands the BMC Software solution ecosystem, enabling you to realize the value of Business Service Management (BSM), BMC Atrium CMDB, BMC Remedy Action Request System, and other key initiatives. Features and benefits of the new BMCDN include: - Leverage, streamline, and expand your technical capabilities around BMC Software solutions, and increase your value to your organization - Jump-start IT development projects with shared code and technical documents - Enhance communications via forums between peers, clients, and BMC staff about technical ideas, best practices, and design alternatives - Post, retrieve, and search technical documents, including Community Downloads Please register for the BMCDN to take advantage of the full site access. Registration is free. We would appreciate your feedback during the next two weeks by completing a survey in the Feedback Center from the BMCDN homepage. To take the survey, simply click on the BMCDN Feedback link and answer the survey questions. In addition, you can visit our Forums and provide feedback in the Feedback forum (for general comments) or the Testing 123 forum (for site problems). You may also email comments or questions to BMCDN Operations Manager David Fiel at mailto:[EMAIL PROTECTED] To register and explore the BMCDN, please follow these instructions: 1. Go to the BMCDN Homepage at http://wwm.bmc.com:80/ct?g=1.5f3rq.2swu.rs.0.5crwi.rpt http://wwm.bmc.com:80/ct?g=1.5f3rq.2swu.rs.0.5crwi.rpti=148666 i=148666 2. Click Join BMCDN in the upper-right-hand corner of the homepage. 3. Complete all required fields on the BMCDN Registration Form. 4. Click the Create Account button at the bottom of the registration form. NOTE: If the registration form redisplays, verify that all required fields have been completed. Once you have completed all fields, click the Create Account button again to resubmit your registration form. 5. After registering, you receive an email message to confirm registration. Click on the link provided in the email. A page displays stating that your account is now activated. Click on the Go to the Main Support Page link and log on to the BMCDN site. Sincerely, Fred Johannessen Vice President Technology Alliances MarketZone mailto:[EMAIL PROTECTED] BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Because BMC Software respects your privacy, you may opt-out from our database. http://wwm.bmc.com:80/ct
Re: ARS SERVER CRASH
What does your arerror.log file say? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, June 19, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: ARS SERVER CRASH ** Hello, Does anyone have a good guess on why we might be going the following error with our ars 7? It crashed hard all of a sudden and now will not start the application. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7000 Date: 6/18/2007 Time: 8:35:14 AM User: N/A Computer: CSS-REMEDY-PRD2 Description: The AR System Server CSS-REMEDY-DEV service failed to start due to the following error: AR System Server CSS-REMEDY-DEV is not a valid Win32 application. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell 800-428-4781 Pager [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.caretechsolutions.com http://www.caretechsolutions.com/ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
