Re: Pat Zandi

[Tami Palacky]

thank you for passing this along Warren.  this is very sad news as i did 
not know he was sick.  he was very entertaining to work with given his 
"Zandisms"

Tami

On Wednesday, January 11, 2017 at 2:34:08 PM UTC-5, Warren R. Baltimore II 
wrote:
>
> ** 
> Folks,
>
> I wanted to take a few moments and let those of you who are following the 
> list know that Pat Zandi passed away on Monday.
>
> Pat had been battling cancer for the last year.  He came to work for Dev 
> Technology about a year or so before I did after he retired from the Air 
> Force.  He was a great team mate, and a good guy.  He will be missed.
>
> His obituary can be found here:  
> http://www.colonialfuneralhome.com/home/index.cfm/obituaries/view/fh_id/11079/id/4062535
>
> Warren
>
> -- 
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: OT: I lost my father last evening..

[Tami Palacky]

I am very sorry to hear this news Joe.  Please accept my deepest 
condolences for your family's loss.

On Friday, April 22, 2016 at 12:55:21 PM UTC-4, Joe D'Souza wrote:
>
> ** 
>
> I have considered many of you as a part of my extended family and have got 
> to know many of you over the years personally so felt the need to inform 
> those that know me that I lost my father last evening. He passed away 
> peacefully and will be missed by those that he left behind, my mom, my 
> brother and me.. He was a big part of who I am and what I may have become 
> and I could not have asked anything more from him than what he could have 
> given me.. Some of my best years of my childhood and my young adult life 
> were the years I spent with him before I left home for perusing my career 
> with Remedy..
>
>  
>
> Please keep him in your prayers..
>
>  
>
> Joe
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: a thread I haven't seen yet about BMC:Engage

[Tami Palacky]

see you all there!  :)



On Saturday, August 15, 2015 at 3:10:44 PM UTC-4, arslist owner wrote:
>
> ** 
>
> The conference is less than a month away, and I haven’t seen much in the 
> way of folks saying they will be there?
>
>  
>
> For those that are on the ARSlist I will have the ARSlist buttons and hats 
> there this year. Hats are limited.
>
> Not sure when or how they will be given out and this will be the last time 
> I bring them along, so be there and get your limited edition memorabilia.
>
>  
>
> I thought the content looked much improved over last year and I am looking 
> forward to catching more sessions than I have even been to before.
>
> (granted, in my case getting to 5 sessions would be a record, seems to 
> take a long time to get from one room to the next when there are 10 people 
> to talk to in between, best reason to be there though!)
>
>  
>
> Cheers Dan
> _ARSlist: "Where the Answers Are" and have been for 20 years_


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Atrium Console Permissions

[Tami Palacky]

i have a user who will be creating data models and service catalog entries 
in the atrium console.  what permissions would this person need?  i have 
looked at the permissions for CMDB, but there is no mention of atrium 
console and permissions.  i would prefer not to grant this user 
Administrator permissions, but it seems that is the only permission that we 
know of that shows the atrium console on the navigation pane.

thank you

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Re: Requirements Doc

[Tami Palacky]

thank you!

On Tuesday, March 17, 2015 at 4:44:03 PM UTC-4, Lucero, Michelle wrote:
>
> ** 
>  
> Hi, Tami, et al::
>
>  
>
> The sample zoo requirements doc also exists in the 8.1.00 online 
> documentation.  Search for this *EXACT* text inside these quotation 
> marks,  “An example BMC Remedy AR System application”.
>
>  
>
> Thanks to  LJ for originating this topic – as I was trying to find ideas 
> for some new developers as well.
>
>  
>
> I’d be interested in any other mini-requirements docs as well.
>
>  
>
> Michelle
>
>  
>  
> *From:* Action Request System discussion list(ARSList) [mailto:
> ars...@arslist.org ] *On Behalf Of *Tami Palacky
> *Sent:* Tuesday, March 17, 2015 11:15 AM
> *To:* ars...@arslist.org 
> *Subject:* Re: Requirements Doc
>  
>  
>
> ** 
>  
> Ben, I would be interested in seeing the document if you dont mind 
> sharing.  Thank You
>
> On Friday, March 6, 2015 at 12:31:39 PM UTC-5, Ben Cantatore wrote:
>
> ** LJ, 
>
> I'm not sure if this is something you're looking for, but I currently have 
> an enhancement request from one of my users to modify the email function 
> (located under function on left side navigation panel) in tickets to allow 
> for canned messages.  Many teams that are fulfilling requests have messages 
> to send formatted in a specific way with a specific message and want to 
> send during the setup/completion of the requests. 
>
> So the idea would be to create a form where the various teams can 
> add/modify their canned messages and then have it selectable from a menu on 
> the email dialog box. 
>
> In this example, your junior develop would have to create a form, menu, 
> active links and buttons.  I think I recall you have a custom environment 
> so add dialog box and maybe tack on the actual email function if you want 
> to ramp up the difficulty level.
>
>
>
>
> [image: Image removed by sender.]
> *Ben Cantatore* 
> *Remedy Product Manager* 
> Bed Bath & Beyond 
> 650 Liberty Avenue 
> Union NJ 07083-8130 
> Office: (908) 613-5769 
> Cell: (914) 263-6802 
>
> [image: Image removed by sender. LinkedIn] 
> <http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/>
>
>
>
> From:LJ LongWing  
> To:ars...@arslist.org, 
> Date:03/06/2015 09:58 AM 
> Subject:Requirements Doc 
> Sent by:"Action Request System discussion list(ARSList)" <
> ars...@arslist.org> 
>  --
>  
>
>
>
> ** 
> All, 
> I'm training up a newbie on Remedy Development, and we have reached the 
> point where I think he's ready for a 'test'I remember going through my 
> 7.x RAC class, and they gave us a small 'requirements doc' for a fairly 
> simple, yet complex enough application that needed to be built...the guys 
> that were in the class with me all built different applications of course, 
> but they all met the application...it was a good exercise and helped hone 
> the blade so to speak on all of our skills...I was wondering if anyone 
> happened to have something like that laying around that I would be able to 
> use 
>
> It doesn't need to be related to any particular industry, etc...just a 
> couple of pages of requirements for an app that requires a few forms, and 
> some description of functionality, but of course, not how the functionality 
> needs to be built 
>
> If anyone is willing to send me some stuff, either on or offline, I would 
> appreciate it. 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> "-- CONFIDENTIALITY 
> NOTICE: This e-mail, and any attachments thereto, is intended only for use 
> by the addressee(s) named herein and may contain confidential information. 
> If you are not the intended recipient of this e-mail, you are hereby 
> notified that any dissemination, distribution or copying of this e-mail, 
> and any attachments thereto, is strictly prohibited. If you have received 
> this e-mail in error, please permanently delete the original and any copy 
> of any e-mail and any printout thereof. Thank you for your compliance."
>
>   ­­   _ARSlist: "Where the Answers Are" and have been for 20 years_
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  --
> This message, and any attachments, is for the intended recipient(s) only, 
> may contain information that is privileged, confidential and/or proprietary 
> and subject to important terms and conditions available at 
> http://www.bankofamerica.com/emaildisclaimer. If you are not the intended 
> recipient, please delete this message.
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Re: Requirements Doc

[Tami Palacky]

Ben, I would be interested in seeing the document if you dont mind sharing. 
 Thank You

On Friday, March 6, 2015 at 12:31:39 PM UTC-5, Ben Cantatore wrote:
>
> ** LJ, 
>
> I'm not sure if this is something you're looking for, but I currently have 
> an enhancement request from one of my users to modify the email function 
> (located under function on left side navigation panel) in tickets to allow 
> for canned messages.  Many teams that are fulfilling requests have messages 
> to send formatted in a specific way with a specific message and want to 
> send during the setup/completion of the requests. 
>
> So the idea would be to create a form where the various teams can 
> add/modify their canned messages and then have it selectable from a menu on 
> the email dialog box. 
>
> In this example, your junior develop would have to create a form, menu, 
> active links and buttons.  I think I recall you have a custom environment 
> so add dialog box and maybe tack on the actual email function if you want 
> to ramp up the difficulty level.
>  
>
>
>
>
> *Ben Cantatore* 
> *Remedy Product Manager* 
> Bed Bath & Beyond 
> 650 Liberty Avenue 
> Union NJ 07083-8130 
> Office: (908) 613-5769 
> Cell: (914) 263-6802 
>
> [image: LinkedIn]  
>
>
>
> From:LJ LongWing > 
> To:ars...@arslist.org , 
> Date:03/06/2015 09:58 AM 
> Subject:Requirements Doc 
> Sent by:"Action Request System discussion list(ARSList)" <
> ars...@arslist.org > 
> --
>
>
>
> ** 
> All, 
> I'm training up a newbie on Remedy Development, and we have reached the 
> point where I think he's ready for a 'test'I remember going through my 
> 7.x RAC class, and they gave us a small 'requirements doc' for a fairly 
> simple, yet complex enough application that needed to be built...the guys 
> that were in the class with me all built different applications of course, 
> but they all met the application...it was a good exercise and helped hone 
> the blade so to speak on all of our skills...I was wondering if anyone 
> happened to have something like that laying around that I would be able to 
> use 
>
> It doesn't need to be related to any particular industry, etc...just a 
> couple of pages of requirements for an app that requires a few forms, and 
> some description of functionality, but of course, not how the functionality 
> needs to be built 
>
> If anyone is willing to send me some stuff, either on or offline, I would 
> appreciate it. 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> "-- CONFIDENTIALITY 
> NOTICE: This e-mail, and any attachments thereto, is intended only for use 
> by the addressee(s) named herein and may contain confidential information. 
> If you are not the intended recipient of this e-mail, you are hereby 
> notified that any dissemination, distribution or copying of this e-mail, 
> and any attachments thereto, is strictly prohibited. If you have received 
> this e-mail in error, please permanently delete the original and any copy 
> of any e-mail and any printout thereof. Thank you for your compliance."
>   ­­   _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>

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Re: Time to Install ITSM 8.1.2

[Tami Palacky]

i set up and installed on a new server group environment for Windows 2012, 
SQL 2012R2 and ARS 8.1.02 and did not have any issues on the installs.  i 
would say it took me about 1 day per application server and about an hour 
or less  on the mid-tier servers

On Monday, March 9, 2015 at 8:48:05 AM UTC-4, Tanner, Doug wrote:
>
> ** 
>  
> Dear List,
>
> Looking for some feedback on Installation times for ITSM 
> Suite. I know there are a lot of variables and different system 
> configurations, etc.
>
> I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the 
> weekend on a Sandbox. Just trying to gauge if my installation time was 
> typical/average.
>
>  
>
> My Question for the List – *If you have installed ITSM 
> 8.1.2 – How long did the install take?*
>
>  
>
> P.S. Are there any tips/tricks that can reduce the installation time? 
>
>  
>
> Thanks in Advance, Doug
>
>  
>
> *|**Doug Tanner **| *Enterprise Workflow Applications *|*
>
> *|*Compass Group *| *2400 Yorkmont Rd, Charlotte, NC 28217 *|*
>
> *| *(*w*) +1.704.328.3178 *| *(*m*) +1.980.230.8563 *|*
>
> *| *www.cgnad.com *|*why Compass? * 
> |*
>
>  
>  This email is subject to certain disclaimers, which may be reviewed via 
> the following link. http://compass-usa.com/Pages/Disclaimer.aspx. 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: 8.1.02 Server Installation -- Database Upgrade

[Tami Palacky]

Pat,

SQL 2012 R2 ... 

On Friday, February 13, 2015 at 4:15:39 PM UTC-5, Pat Zandi wrote:
>
> ** 
> Env Tami 
> Win / sol / oracle/ sql/ etc etc 
> I am guessing win 
>  
>
> Sent from my iPhone
>
> On Feb 13, 2015, at 3:52 PM, Tami Palacky > 
> wrote:
>
> ** 
>
> i am installing 8.1.02 on a brand new server and i am not getting the 
> database upgrade prompt, so it is defaulting to Yes.  is there a place to 
> change that after installing? 
>
>  
>
> Windows server 2012 R2
>
> SQL database 2012 R2
>
>  
>
> thank you
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: 8.1.02 Server Installation -- Database Upgrade

[Tami Palacky]

thank you Rick.  i had to uninstall and reinstall it a few times, but after 
the first install and selecting the default update database prompt, i am 
not longer getting that when i try reinstalling.  i am wondering how i 
might be able to change that to a No but there is no prompt.

On Friday, February 13, 2015 at 4:03:30 PM UTC-5, Rick Cook wrote:
>
> ** 
> Tami, I've not had that problem, but I've had a few others with the 8.1.02 
> install packages.  One thing that Support told me was that they are using a 
> new Installer technology for the first time in this release.
>
> One issue I had is that the AR System install won't accept a DB name with 
> any special characters in it, even though neither AR System nor SQL mind 
> them.
>
> Also dealing with an issue with the Atrium Core install, which leaves out 
> an entire /bin directory (among possibly other things).
>
> Rick Cook
>
> On Fri, Feb 13, 2015 at 12:52 PM, Tami Palacky  > wrote:
>
>> ** 
>>
>> i am installing 8.1.02 on a brand new server and i am not getting the 
>> database upgrade prompt, so it is defaulting to Yes.  is there a place to 
>> change that after installing? 
>>
>>  
>>
>> Windows server 2012 R2
>>
>> SQL database 2012 R2
>>
>>  
>>
>> thank you
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 


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8.1.02 Server Installation -- Database Upgrade

[Tami Palacky]

i am installing 8.1.02 on a brand new server and i am not getting the 
database upgrade prompt, so it is defaulting to Yes.  is there a place to 
change that after installing? 

 

Windows server 2012 R2

SQL database 2012 R2

 

thank you

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Re: BMC:Engage and the ARSlist

[Tami Palacky]

thank you Doug, Doug and Doug.

Rick -- come on.  you cannot possibly expect them to be proactive can you?

On Friday, October 3, 2014 1:09:50 PM UTC-4, arslist owner wrote:
>
> ** 
>
> Side Note: Just came across the 1996 schedule for RUG, about the same 
> length and structure of Engage this year. Of course it had Ask Management, 
> the one major piece that has vanished over time.
>
>  
>
> I have a new lot of WWRUG ARSlist pins being shipped to the conference. 
> For those of you that have lost yours or never had one just find me and 
> ask, I will keep some with me.
>
> There may be another distribution method, haven’t asked for approvals yet, 
> if I get another route I will let you know.
>
>  
>
> One week to go!
>
>  
>
> I look forward to seeing everyone.
>
>  
>
> Cheers Dan
> _ARSlist: "Where the Answers Are" and have been for 20 years_


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Flashboards

[Tami Palacky]

anyone know much about flashboards?  i am having a heck of a time getting a 
value string to set a field.  you can respond to me personally.

thank you!!!

Tami

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Re: ENGAGE

[Tami Palacky]

actually, he should be in charge of the conference.  he isnt that busy!  :)

On Tuesday, July 29, 2014 12:41:44 PM UTC-4, Tami Palacky wrote:
>
> ** 
> how about WWDoug?  they just need to send him!
>
> On Tuesday, July 29, 2014 12:35:41 PM UTC-4, patrick zandi wrote:
>
> ** 
> Looks like another Sales deal   head bowing
>
> Duud, if the product does what it suppose to do, it will sell it self.
> if the sales is there to convince the Techies a company needs to buy 
> something.
> Well... Wrong Audience Wrong focus... Just go out a buy a Q&A and the the 
> stinkin sales manager to sit and wait till it is done cooking and when Q&A 
> is happy, then tell the sales guy Go!  in the meantime sit down and color! 
> IMHO 
>
>
> On Mon, Jul 28, 2014 at 6:35 PM, Sanford, Claire <
> claire@memorialhermann.org> wrote:
>
> ** 
>  
> The agenda is there… they just hid it… sort of!
>
>  
>
> http://bmc.g2planet.com/bmcengage2014/event_agenda
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> ars...@arslist.org] *On Behalf Of *Tauf Chowdhury
> *Sent:* Monday, July 28, 2014 4:52 PM
>
> *To:* ars...@arslist.org
> *Subject:* Re: ENGAGE
>
>  
>
> ** 
>
> Is that like the "good faith" deposit at a car dealer? Say goodbye to that 
> $75! Hehe
>
> Sent from my iPhone
>  
>
> On Jul 28, 2014, at 5:49 PM, Terry Bootsma  wrote:
>  
>  ** 
>
> I believe early bird pricing expires July 31st.   So, if the agenda is out 
> today or tomorrow, that is just "under the wire".
>
>  
>
> However, I had to make a call last week,  so I registered and paid for the 
> conference with the understanding that I could de-register up to a certain 
> date with a $75.00 "admin" fee.  Well, we'll see about that.  :-) 
>
>  
>
> Terry
>
>  
>
>  
>
>  
>
>  
>  --
>  
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG] *On Behalf Of *Lynn Larsen
> *Sent:* July-28-14 5:03 PM
> *To:* ars...@arslist.org
> *Subject:* Re: ENGAGE
>
> ** 
>  
> I’m glad I’m not alone in the trying to get approval for a conference that 
> we have no idea what the content is… There should not be “early bird” 
> pricing that expires before the detailed agenda is even published, in my 
> opinion.
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* Monday, July 28, 2014 3:55 PM
> *To:* ars...@arslist.org
> *Subject:* Re: ENGAGE
>
>  
>
> ** 
>
> They missed one mark… in order to get a room you have to go through their 
> conference desk.  We are adults.  We should be able to make our own 
> reservations.  
>
> If the conference is more “sales” than technical, there is no way I can 
> get approval.  I’ll be disappointed if they go back to the way it was 
> before it became WWRUG!
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG] *
> ...


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Re: ENGAGE

[Tami Palacky]

how about WWDoug?  they just need to send him!

On Tuesday, July 29, 2014 12:35:41 PM UTC-4, patrick zandi wrote:
>
> ** 
> Looks like another Sales deal   head bowing
>
> Duud, if the product does what it suppose to do, it will sell it self.
> if the sales is there to convince the Techies a company needs to buy 
> something.
> Well... Wrong Audience Wrong focus... Just go out a buy a Q&A and the the 
> stinkin sales manager to sit and wait till it is done cooking and when Q&A 
> is happy, then tell the sales guy Go!  in the meantime sit down and color! 
> IMHO 
>
>
> On Mon, Jul 28, 2014 at 6:35 PM, Sanford, Claire <
> claire@memorialhermann.org > wrote:
>
> ** 
>  
> The agenda is there… they just hid it… sort of!
>
>  
>
> http://bmc.g2planet.com/bmcengage2014/event_agenda
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> ars...@arslist.org ] *On Behalf Of *Tauf Chowdhury
> *Sent:* Monday, July 28, 2014 4:52 PM
>
> *To:* ars...@arslist.org 
> *Subject:* Re: ENGAGE
>
>  
>
> ** 
>
> Is that like the "good faith" deposit at a car dealer? Say goodbye to that 
> $75! Hehe
>
> Sent from my iPhone
>  
>
> On Jul 28, 2014, at 5:49 PM, Terry Bootsma  > wrote:
>  
>  ** 
>
> I believe early bird pricing expires July 31st.   So, if the agenda is out 
> today or tomorrow, that is just "under the wire".
>
>  
>
> However, I had to make a call last week,  so I registered and paid for the 
> conference with the understanding that I could de-register up to a certain 
> date with a $75.00 "admin" fee.  Well, we'll see about that.  :-) 
>
>  
>
> Terry
>
>  
>
>  
>
>  
>
>  
>  --
>  
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG ] *On Behalf Of *Lynn Larsen
> *Sent:* July-28-14 5:03 PM
> *To:* ars...@arslist.org 
> *Subject:* Re: ENGAGE
>
> ** 
>  
> I’m glad I’m not alone in the trying to get approval for a conference that 
> we have no idea what the content is… There should not be “early bird” 
> pricing that expires before the detailed agenda is even published, in my 
> opinion.
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG ] *On Behalf Of *Sanford, Claire
> *Sent:* Monday, July 28, 2014 3:55 PM
> *To:* ars...@arslist.org 
> *Subject:* Re: ENGAGE
>
>  
>
> ** 
>
> They missed one mark… in order to get a room you have to go through their 
> conference desk.  We are adults.  We should be able to make our own 
> reservations.  
>
> If the conference is more “sales” than technical, there is no way I can 
> get approval.  I’ll be disappointed if they go back to the way it was 
> before it became WWRUG!
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:...@ARSLIST.ORG ] *On Behalf Of *Jason Miller
> *Sent:* Monday, July 28, 2014 3:51 PM
> *To:* ars...@arslist.org 
> *Subject:* Re: ENGAGE
>
>  
>
> ** 
>  
> I agree that our WWRUG friends are much better at communicating and giving 
> people the information they need to decide, get approvals and make travel 
> arrangements than BMC.  Let's just hope they don't completely miss the mark 
> on this conference.
>  
>  
>  
> Jason
>   
>  
>  
> On Mon, Jul 28, 2014 at 11:47 AM, David Boylan  > wrote:
>
> I still haven't seen much of what is being presented other that lots of 
> marketing.
>
> Is this even worth going to?
>
>
> Dave
>
>
> ___
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> "Where the Answers Are, and have been for 20 years"
>  
> 

Re: ENGAGE

[Tami Palacky]

Danny,

Please send me a link to your site.  tpala...@gmail.com

Thank You

On Tuesday, July 29, 2014 6:02:36 AM UTC-4, laurent matheo wrote:
>
> ** 
> I guess I’ll do the same.
>
>
> De : Danny Kellett >
> Répondre à : >
> Date : mardi 29 juillet 2014 10:53
> À : >
> Objet : Re: ENGAGE
>
> ** 
> LJ
>
> Same situation here too. I will be posting my performance one on our site 
> if anyone is interested
> Regards
> Danny
>
> On 29 Jul 2014, at 02:27, LJ LongWing > 
> wrote:
>
> ** 
> I guess the best 'rejection letter' you can possibly get is the accepted 
> list coming out and not being able to find yourself anywhere on there.
>
> Looking through the sessions, I see there are 120 sessions total.  46 are 
> 'Remedy' related, that's ITSM or ROD (38%) in some way or another.  Of 
> those only 12 are not being done by BMCers (10%).  4 of those are listed as 
> 'Technical' (3%).  All 4 of them are directly related to ITSM (3 SRM, 1 
> CMDB).  Nothing that's directly related to Remedy as a development 
> platform, but as a platform to sell their OOTB toolspart of me is 
> disappointed, but not surprised.
>
> Both of the topics I submitted were of a technical nature, relating to 
> Remedy, not ITSM...so, I guess that's likely why neither topic was selected 
> for presentation
>
> and due due to the fact that I was counting on not paying the admission 
> fees, I'm not going to be able to justify the expense to attend this 
> year...so...maybe I'll do them anyway, but post them on my site instead so 
> everyone can benefit instead of just the ones that attend Engage...who 
> knows.
>
>
> On Mon, Jul 28, 2014 at 5:57 PM, Jason Miller  > wrote:
>
>> ** 
>> By doing our own thing we would simply be creating an overlay on ENGAGE. 
>>  Once we create the overlay we can customize and changes by BMC won't have 
>> an impact.  Except if they delete one of us in base, that will have an 
>> impact on the overlay.
>>
>>
>> On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury > > wrote:
>>
>>> ** 
>>> Not if you do it from a hotel room though? I'll pitch in for a suite. We 
>>> can set up a google hang out and a live tweet session. 
>>>
>>>
>>> On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo >> > wrote:
>>>
 ** 
 Yeah I proposed this... Somekind of "genius bar" or something, maybe 
 panel like, or small breakouts or something...
 Could have been setup like a "mini community onsite" using Matt for 
 this...

 Maybe we could squat the booth location for this when it's not 
 attended? If it's like wwrug, it's just opened for lunch / not a long 
 time, 
 we could use the place to do some small groups about a theme or something?

 So, a mix between the "bird & the feathers", "genius bar", "community" 
 and whatever?

 We could even stream it live on the net so the others could see it 
 (that could be a problem with BMC rules though).

 On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury >>> > wrote:

 **
 I was willing to sponsor a technical/learning lab at the conference. 
 Reached out to numerous people. Deaf ears. Oh well... I'm still going. 
 Love 
 networking (by networking I mean drinking) with you guys if you decide to 
 go.


 On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury >>> > wrote:

> In browsing through the sessions and speakers, the title of unnamed 
> speaker pretty much sums up my assessment of the catalog: 
> Lead Technical Marketing Consultant
>
>
> On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo  > wrote:
>
>> **
>> The evening is still there, Tuesday from 6 to 8 PM:
>>
>> http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx
>>
>> But that's weird... Since breakouts continue from 6 to 9 PM on 
>> tuesday... So or you go stalk the Engineers (and potentially miss 2 
>> breakouts), or you attend the breakouts (and miss the candy)?
>>
>>
>> On 29 Jul, 2014,at 01:26 AM, Rick Cook > > wrote:
>>
>> **
>>
>> And with so many evening sessions, where does the Evening with 
>> Engineering or the other evening activities go?  Will they even have 
>> them?
>>
>> Rick
>> On Jul 28, 2014 4:24 PM, "Jason Miller" > > wrote:
>>
>>> **
>>> Not impressed.  My first impress is welcome back BMC Marketing 
>>> World.  We haven't missed you all these years.  Maybe I need to just 
>>> let it 
>>> soak in for a day or two?.?.?.
>>>
>>> Unless I am overlooking something it seems there are very few 
>>> presentations by customers.
>>>
>>>
>>> On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire <
>>> claire@memorialhermann.org > wrote:
>>>
 **

 Just shaking my head… 

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 ars...@ar

Re: ENGAGE

[Tami Palacky]

too funny Jason!!!

seems they are going back to how BMC used to run the conference.  too bad 
there is no more WWRUG.  i guess the guys got burned out.  :(

On Monday, July 28, 2014 7:57:42 PM UTC-4, Jason Miller wrote:
>
> ** 
> By doing our own thing we would simply be creating an overlay on ENGAGE. 
>  Once we create the overlay we can customize and changes by BMC won't have 
> an impact.  Except if they delete one of us in base, that will have an 
> impact on the overlay.
>
>
> On Mon, Jul 28, 2014 at 4:42 PM, Tauf Chowdhury  > wrote:
>
>> ** 
>> Not if you do it from a hotel room though? I'll pitch in for a suite. We 
>> can set up a google hang out and a live tweet session. 
>>
>>
>> On Mon, Jul 28, 2014 at 7:40 PM, laurent matheo > > wrote:
>>
>>> ** 
>>> Yeah I proposed this... Somekind of "genius bar" or something, maybe 
>>> panel like, or small breakouts or something...
>>> Could have been setup like a "mini community onsite" using Matt for 
>>> this...
>>>
>>> Maybe we could squat the booth location for this when it's not attended? 
>>> If it's like wwrug, it's just opened for lunch / not a long time, we could 
>>> use the place to do some small groups about a theme or something?
>>>
>>> So, a mix between the "bird & the feathers", "genius bar", "community" 
>>> and whatever?
>>>
>>> We could even stream it live on the net so the others could see it (that 
>>> could be a problem with BMC rules though).
>>>
>>> On 29 Jul, 2014,at 01:36 AM, Tauf Chowdhury >> > wrote:
>>>
>>> **
>>> I was willing to sponsor a technical/learning lab at the conference. 
>>> Reached out to numerous people. Deaf ears. Oh well... I'm still going. Love 
>>> networking (by networking I mean drinking) with you guys if you decide to 
>>> go.
>>>
>>>
>>> On Mon, Jul 28, 2014 at 7:33 PM, Tauf Chowdhury >> > wrote:
>>>
 In browsing through the sessions and speakers, the title of unnamed 
 speaker pretty much sums up my assessment of the catalog: 
 Lead Technical Marketing Consultant


 On Mon, Jul 28, 2014 at 7:31 PM, laurent matheo >>> > wrote:

> **
> The evening is still there, Tuesday from 6 to 8 PM:
>
> http://www.eventmgmt.aimia.com/events/bmc-engage-2014/custom-20-2bc888d975f2496db5d3f819b9735209.aspx
>
> But that's weird... Since breakouts continue from 6 to 9 PM on 
> tuesday... So or you go stalk the Engineers (and potentially miss 2 
> breakouts), or you attend the breakouts (and miss the candy)?
>
>
> On 29 Jul, 2014,at 01:26 AM, Rick Cook  > wrote:
>
> **
>
> And with so many evening sessions, where does the Evening with 
> Engineering or the other evening activities go?  Will they even have them?
>
> Rick
> On Jul 28, 2014 4:24 PM, "Jason Miller"  > wrote:
>
>> **
>> Not impressed.  My first impress is welcome back BMC Marketing World. 
>>  We haven't missed you all these years.  Maybe I need to just let it 
>> soak 
>> in for a day or two?.?.?.
>>
>> Unless I am overlooking something it seems there are very few 
>> presentations by customers.
>>
>>
>> On Mon, Jul 28, 2014 at 3:46 PM, Sanford, Claire <
>> claire@memorialhermann.org > wrote:
>>
>>> **
>>>
>>> Just shaking my head… 
>>>
>>>  
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> ars...@arslist.org ] *On Behalf Of *laurent matheo
>>> *Sent:* Monday, July 28, 2014 5:32 PM
>>>
>>> *To:* ars...@arslist.org 
>>> *Subject:* Re: ENGAGE
>>>
>>>
>>>  
>>>
>>> ** 
>>>
>>> It seems the list is on now:
>>> http://bmc.g2planet.com/bmcengage2014/event_agenda
>>>
>>>
>>> On 29 Jul, 2014,at 12:25 AM, "Sanford, Claire" <
>>> claire@memorialhermann.org > wrote:
>>>
>>> You are certainly trusting Terry!
>>>
>>>  
>>>
>>> I’ll wait for the agenda and hope they extend the early bird rate.  
>>>  I can see it now… 
>>>
>>> ME:  Hi Mr. Director, please spend thousands of dollars for me to 
>>> be gone for almost a week for a conference where we have no idea what 
>>> the 
>>> content is.  There is an early bird discount!!!
>>>
>>> DIR:  Come back when you have an agenda and a firm grasp on what 
>>> you sessions are going to attend AND how much you are going to spend.
>>>
>>>  
>>>
>>> ME:  Big Sigh…
>>>
>>>  
>>>
>>> *From:* Action Request System discussion list(ARSList) [
>>> mailto:...@ARSLIST.ORG ] *On Behalf Of *Tauf Chowdhury
>>> *Sent:* Monday, July 28, 2014 4:52 PM
>>> *To:* ars...@arslist.org 
>>> *Subject:* Re: ENGAGE
>>>
>>>  
>>>
>>> ** 
>>>
>>> Is that like the "good faith" deposit at a car dealer? Say goodbye 
>>> to that $75! Hehe
>>>
>>> Sent from my iPhone
>>>
>>>
>>> On Jul 28, 2014, at 5:49 PM, Terry Bootsma 

Re: ARERR 44856 - You do not have the permission to move to the status of "Scheduled for Approval"

[Tami Palacky]

Jason,

i dont think so, i do not see any relationships, but thank you.

Sandra,

thank you.  i do not have access currently to run logs and review on the 
production environment yet, and of course i could not duplicate the error 
in the dev environment.  

On Tuesday, July 22, 2014 11:48:41 AM UTC-4, Jason Miller wrote:
>
> ** 
> A bit of a longshot here...  Is there any workflow that is trying to 
> submit/update another change?  Just thinking maybe it isn't the change you 
> are working with throwing the error but one that is related.
>
> Jason
>
>
> On Tue, Jul 22, 2014 at 8:37 AM, Tami Palacky  > wrote:
>
>> ** 
>> thank you but that did not work.  :(
>> i would try it but the copy change feature would not work in this 
>> unfortunately
>>
>>
>> On Monday, July 21, 2014 7:10:48 PM UTC-4, Nagidi Pavan wrote:
>>
>>> ** 
>>> Hi Tami,
>>>
>>> Could you please try by deleting the functional roles and adding them 
>>> back! Try with a new CRQ rather than approving the old ones..
>>>
>>>
>>>  
>>>
>>> On Tue, Jul 22, 2014 at 1:08 AM, Tami Palacky  wrote:
>>>
>>>> ** 
>>>> thank you for the response.  the user, as well as myself as an admin, 
>>>> have the functional role and we are still getting the error.
>>>>
>>>> On Wednesday, July 16, 2014 5:05:07 PM UTC-4, Ars Lister wrote:
>>>>>
>>>>> ** 
>>>>> This is usually a permission issue as indicated by the error.  If the 
>>>>> user does not have the  "Infrastructure Change Manager" functional role, 
>>>>> they are not allowed to move the change into "Scheduled for Approval".  
>>>>> Usually, you just have the person in their group that does have that 
>>>>> functional role schedule the approval.  A regular Change User is not 
>>>>> allowed to do it OOTB for versions 7.5 nor 7.6.04.
>>>>>
>>>>>
>>>>>On Wednesday, July 16, 2014 12:03 PM, Tami Palacky <
>>>>> tpal...@gmail.com> wrote:
>>>>>  
>>>>>
>>>>> ** 
>>>>> i have a user with this same error.  even as an admin i am not abel to 
>>>>> advance the change request.  i have disabled the transition rules in the 
>>>>> SYS:Status Flow Trasition Rules form and still not able to move it 
>>>>> forward. 
>>>>>  anyone have a solution for this?
>>>>>
>>>>> ARS 7.6.04 p4
>>>>> SQL Server
>>>>>
>>>>> thank you
>>>>>
>>>>> On Monday, April 7, 2014 10:40:30 AM UTC-4, pritch wrote:
>>>>>
>>>>> Check the status transition rules.  If there is a record for the users 
>>>>> role that goes from status A to status B and is enabled it will give you 
>>>>> that error msg.  Disabling one of those rules will allow it to go forward 
>>>>> if that's what you need. 
>>>>>
>>>>> - Original Message - 
>>>>> From: "Harry"  
>>>>> To: ars...@arslist.org 
>>>>> Sent: Sunday, April 6, 2014 2:38:11 AM 
>>>>> Subject: Re: ARERR 44856 - You do not have the permission to move to 
>>>>> the status of "Scheduled for Approval" 
>>>>>
>>>>> ** 
>>>>>
>>>>> Nop, its Change Management 7.5.01 patch 002. I am wondering in this 
>>>>> version we do not have change co-ordinator functional role ?  
>>>>> As I'm not sure if a user with change user app permission with change 
>>>>> assignee role can move the CRQ ahead from  'scheduled for Review' status 
>>>>> to 
>>>>> scheduled. (Here is the this error coming) 
>>>>> and then only change manager group can move this request to scheduled 
>>>>> status. seems this is OOTB behaviour ? 
>>>>>
>>>>>
>>>>> thnaks 
>>>>>
>>>>> On Friday, April 4, 2014 3:07:41 PM UTC-5, Harry wrote: 
>>>>>
>>>>> ** 
>>>>> Hi All, 
>>>>>
>>>>>
>>>>> Any possible solution to fix this error - On change form user is 
>>>>> getting below error- 
>>>>>
>>>>>
>>>>> ARERR 44856 - You do not have the permission to move to the status of 
>>>>> "Scheduled for Approval" 
>>>>>
>>>>>
>>>>>
>>>>> Thanks for the help... 
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> -Harry _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>>>>>
>>>>> __ __ 
>>>>> ___ 
>>>>> UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ 
>>>>> "Where the Answers Are, and have been for 20 years" 
>>>>>
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>>>
>>>>>   _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: ARERR 44856 - You do not have the permission to move to the status of "Scheduled for Approval"

[Tami Palacky]

thank you but that did not work.  :(
i would try it but the copy change feature would not work in this 
unfortunately

On Monday, July 21, 2014 7:10:48 PM UTC-4, Nagidi Pavan wrote:
>
> ** 
> Hi Tami,
>
> Could you please try by deleting the functional roles and adding them 
> back! Try with a new CRQ rather than approving the old ones..
>
>
>
>
> On Tue, Jul 22, 2014 at 1:08 AM, Tami Palacky  > wrote:
>
>> ** 
>> thank you for the response.  the user, as well as myself as an admin, 
>> have the functional role and we are still getting the error.
>>
>> On Wednesday, July 16, 2014 5:05:07 PM UTC-4, Ars Lister wrote:
>>>
>>> ** 
>>> This is usually a permission issue as indicated by the error.  If the 
>>> user does not have the  "Infrastructure Change Manager" functional role, 
>>> they are not allowed to move the change into "Scheduled for Approval".  
>>> Usually, you just have the person in their group that does have that 
>>> functional role schedule the approval.  A regular Change User is not 
>>> allowed to do it OOTB for versions 7.5 nor 7.6.04.
>>>
>>>
>>>On Wednesday, July 16, 2014 12:03 PM, Tami Palacky  
>>> wrote:
>>>  
>>>
>>> ** 
>>> i have a user with this same error.  even as an admin i am not abel to 
>>> advance the change request.  i have disabled the transition rules in the 
>>> SYS:Status Flow Trasition Rules form and still not able to move it forward. 
>>>  anyone have a solution for this?
>>>
>>> ARS 7.6.04 p4
>>> SQL Server
>>>
>>> thank you
>>>
>>> On Monday, April 7, 2014 10:40:30 AM UTC-4, pritch wrote:
>>>
>>> Check the status transition rules.  If there is a record for the users 
>>> role that goes from status A to status B and is enabled it will give you 
>>> that error msg.  Disabling one of those rules will allow it to go forward 
>>> if that's what you need. 
>>>
>>> - Original Message - 
>>> From: "Harry"  
>>> To: ars...@arslist.org 
>>> Sent: Sunday, April 6, 2014 2:38:11 AM 
>>> Subject: Re: ARERR 44856 - You do not have the permission to move to the 
>>> status of "Scheduled for Approval" 
>>>
>>> ** 
>>>
>>> Nop, its Change Management 7.5.01 patch 002. I am wondering in this 
>>> version we do not have change co-ordinator functional role ?  
>>> As I'm not sure if a user with change user app permission with change 
>>> assignee role can move the CRQ ahead from  'scheduled for Review' status to 
>>> scheduled. (Here is the this error coming) 
>>> and then only change manager group can move this request to scheduled 
>>> status. seems this is OOTB behaviour ? 
>>>
>>>
>>> thnaks 
>>>
>>> On Friday, April 4, 2014 3:07:41 PM UTC-5, Harry wrote: 
>>>
>>> ** 
>>> Hi All, 
>>>
>>>
>>> Any possible solution to fix this error - On change form user is getting 
>>> below error- 
>>>
>>>
>>> ARERR 44856 - You do not have the permission to move to the status of 
>>> "Scheduled for Approval" 
>>>
>>>
>>>
>>> Thanks for the help... 
>>>
>>>
>>>
>>>
>>> -Harry _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>>>
>>> __ __ 
>>> ___ 
>>> UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ 
>>> "Where the Answers Are, and have been for 20 years" 
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>>   _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: ARERR 44856 - You do not have the permission to move to the status of "Scheduled for Approval"

[Tami Palacky]

thank you for the response.  the user, as well as myself as an admin, have 
the functional role and we are still getting the error.

On Wednesday, July 16, 2014 5:05:07 PM UTC-4, Ars Lister wrote:
>
> ** 
> This is usually a permission issue as indicated by the error.  If the user 
> does not have the  "Infrastructure Change Manager" functional role, they 
> are not allowed to move the change into "Scheduled for Approval".  Usually, 
> you just have the person in their group that does have that functional role 
> schedule the approval.  A regular Change User is not allowed to do it OOTB 
> for versions 7.5 nor 7.6.04.
>
>
>   On Wednesday, July 16, 2014 12:03 PM, Tami Palacky  > wrote:
>  
>
> ** 
> i have a user with this same error.  even as an admin i am not abel to 
> advance the change request.  i have disabled the transition rules in the 
> SYS:Status Flow Trasition Rules form and still not able to move it forward. 
>  anyone have a solution for this?
>
> ARS 7.6.04 p4
> SQL Server
>
> thank you
>
> On Monday, April 7, 2014 10:40:30 AM UTC-4, pritch wrote:
>
> Check the status transition rules.  If there is a record for the users 
> role that goes from status A to status B and is enabled it will give you 
> that error msg.  Disabling one of those rules will allow it to go forward 
> if that's what you need. 
>
> - Original Message - 
> From: "Harry"  
> To: ars...@arslist.org 
> Sent: Sunday, April 6, 2014 2:38:11 AM 
> Subject: Re: ARERR 44856 - You do not have the permission to move to the 
> status of "Scheduled for Approval" 
>
> ** 
>
> Nop, its Change Management 7.5.01 patch 002. I am wondering in this 
> version we do not have change co-ordinator functional role ?  
> As I'm not sure if a user with change user app permission with change 
> assignee role can move the CRQ ahead from  'scheduled for Review' status to 
> scheduled. (Here is the this error coming) 
> and then only change manager group can move this request to scheduled 
> status. seems this is OOTB behaviour ? 
>
>
> thnaks 
>
> On Friday, April 4, 2014 3:07:41 PM UTC-5, Harry wrote: 
>
> ** 
> Hi All, 
>
>
> Any possible solution to fix this error - On change form user is getting 
> below error- 
>
>
> ARERR 44856 - You do not have the permission to move to the status of 
> "Scheduled for Approval" 
>
>
>
> Thanks for the help... 
>
>
>
>
> -Harry _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> __ __ 
> ___ 
> UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ 
> "Where the Answers Are, and have been for 20 years" 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>   _ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: ARERR 44856 - You do not have the permission to move to the status of "Scheduled for Approval"

[Tami Palacky]

i have a user with this same error.  even as an admin i am not abel to 
advance the change request.  i have disabled the transition rules in the 
SYS:Status Flow Trasition Rules form and still not able to move it forward. 
 anyone have a solution for this?

ARS 7.6.04 p4
SQL Server

thank you

On Monday, April 7, 2014 10:40:30 AM UTC-4, pritch wrote:
>
> Check the status transition rules.  If there is a record for the users 
> role that goes from status A to status B and is enabled it will give you 
> that error msg.  Disabling one of those rules will allow it to go forward 
> if that's what you need. 
>
> - Original Message - 
> From: "Harry" > 
> To: ars...@arslist.org  
> Sent: Sunday, April 6, 2014 2:38:11 AM 
> Subject: Re: ARERR 44856 - You do not have the permission to move to the 
> status of "Scheduled for Approval" 
>
> ** 
>
> Nop, its Change Management 7.5.01 patch 002. I am wondering in this 
> version we do not have change co-ordinator functional role ?  
> As I'm not sure if a user with change user app permission with change 
> assignee role can move the CRQ ahead from  'scheduled for Review' status to 
> scheduled. (Here is the this error coming) 
> and then only change manager group can move this request to scheduled 
> status. seems this is OOTB behaviour ? 
>
>
> thnaks 
>
> On Friday, April 4, 2014 3:07:41 PM UTC-5, Harry wrote: 
>
> ** 
> Hi All, 
>
>
> Any possible solution to fix this error - On change form user is getting 
> below error- 
>
>
> ARERR 44856 - You do not have the permission to move to the status of 
> "Scheduled for Approval" 
>
>
>
> Thanks for the help... 
>
>
>
>
> -Harry _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ___
>  
>
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years" 
>

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Home Page Error

[Tami Palacky]

i created a warning message to display after logging in.  on the client 
everything is fine.  on the mid tier, i recieve and error on the custom 
home page entry i created stating it does not exist.  i added an entry in 
the home page descriptor that points to my custom page and then i have that 
set as some users options when logging in.  the page was loading fine until 
i created the message and workflow and now the server cannot locate it for 
some reason.  
 
i have disabled the workflow for the warning message (2 AL's where one 
displays the form and a close on the OK button)
i have recreated the entry on the home page descriptor form
 
i am still getting the error.
 
any thoughts or suggestions?
 
thank you

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Re: MVP 2012 - Congratulations LJ Longwing!

[Tami Palacky]

Congrats LJ !!!
I hope you did a good job of convincing Dan continue with the awards.  i 
did vote and try to every year ... i dont do more on teh ARRList than read 
the posts everyonce in a while, but you do notice those that are helpful in 
the responses

On Thursday, October 18, 2012 5:13:09 PM UTC-4, Joe Martin D'Souza wrote:

> ** 
>   
> You had it coming a long time!
>  
> Joe
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Congrats to Misi

[Tami Palacky]

Congratulations Misi !
On Friday, July 27, 2012 3:39:34 AM UTC-4, Carl Wilson wrote: 
>
> Hi, 
> I would just like to congratulate Misi on the birth of his daughter, he 
> informs me mother and daughter are doing well. 
> She arrived on Friday and was 3.7 kilos and 49 cm. 
>
>
> Cheers 
> Carl 
>
> http://www.missingpiecessoftware.com/ 
>
> ___
>  
>
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>

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Re: Questionary issue in SRM 7.6.04 SP2 with IE8

[Tami Palacky]

have you checked to see if there are issues with IE8 and the mid tier?  i 
know there is something on the sign on screen that informs of IE version 
issues ... 

On Friday, April 20, 2012 1:39:55 AM UTC-4, Praveen Kumar wrote:
>
> Hi all,
>
> We have a test environment 7.6.04 SP2 ARS with SRM. While creating a SRD, 
> we created a check box type question and added condition to one of the 
> checkbox options. Next, configured another question within the above 
> created condition with question type as Radio Button, and made the SRD 
> online. 
>
> Now, after selecting the appropriate check box from first question, the 
> radio button options are not visible for second question. This is happening 
> only with IE8 and working as expected with other browsers like firefox, 
> chrome etc...
>
> We found a defect # SW00382354 with hot fix attached . Even after the hot 
> fix applied we are getting the same results with IE8.
>
> Does any one facing the same issue with IE8. Does this hotfix really 
> worked for you ?
>
> Best Regards,
> Praveen Kumar K.
>
>
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>

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Re: OT: Howard Richter's is having a kidney Transplant (thank you)

[Tami Palacky]

Very happy to hear that all went well.  Hoping you both have a good and 
quick recovery.

Tami

On Tuesday, April 17, 2012 5:36:29 AM UTC-4, hbr wrote:
>
> ** 
> All
>
> We just got to the hospital and both my son and I wanted to thank you for 
> your emails.
>
> They have been wonderful 
>
>
> Thank you and my next update will be in a few days
>
> Take care and be well
>
> Howard & Andrew
>
> Sent from my iPhone 4
>
> On Apr 16, 2012, at 4:02 PM, Tami Palacky  wrote:
>
> ** Hoping all goes well for you both tomorrow.  Please keep us informed.
>
> On Friday, April 13, 2012 8:35:56 PM UTC-4, hbr wrote:
>>
>> All,
>>
>> I apologies for posting something to this list that is not Remedy 
>> related. It was the only way that I could think of to contact all of the 
>> people I have worked with in the world of Remedy.
>>
>> I know that in my 16 years of working with the AR system, I have crossed 
>> paths with a number of the members of this great list and I just wanted to 
>> let that at 8:30am the 17th my 23 year old son will be donating his kidney 
>> to me.
>>
>> He graduated from college in December (with a degree in IT security) he 
>> has put his life on hold and spent his time helping my wife and I as we 
>> struggle with the loss of my kidney functions (due to some RA meds I was on 
>> in the 90s). We do dialysis at home, so I can work fulltime and he sees my 
>> struggles every day.
>>
>> I know that we all think our children are unique and will always do the 
>> right thing, but Andrew is the example of that.  How many of us would in 
>> truth change our lives forever for someone else? He is doing this with 
>> humor and a desire to get his old man (me) off of that darn dialysis 
>> machine. Words cannot describe how proud I am of him. In a lot of ways he 
>> has set the tone on how my wife’s and I should handle this challenge we are 
>> going through. 
>>
>> So if you have a minute on the morning of the 17th, think a good thought 
>> for me and my son.
>>
>> Take care and keep well,
>>
>> Howard
>>
>> Sent from Howard's iPad 2a
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: OT: Howard Richter's is having a kidney Transplant on the April the 17th

[Tami Palacky]

Hoping all goes well for you both tomorrow.  Please keep us informed.

On Friday, April 13, 2012 8:35:56 PM UTC-4, hbr wrote:
>
> All,
>
> I apologies for posting something to this list that is not Remedy related. 
> It was the only way that I could think of to contact all of the people I 
> have worked with in the world of Remedy.
>
> I know that in my 16 years of working with the AR system, I have crossed 
> paths with a number of the members of this great list and I just wanted to 
> let that at 8:30am the 17th my 23 year old son will be donating his kidney 
> to me.
>
> He graduated from college in December (with a degree in IT security) he 
> has put his life on hold and spent his time helping my wife and I as we 
> struggle with the loss of my kidney functions (due to some RA meds I was on 
> in the 90s). We do dialysis at home, so I can work fulltime and he sees my 
> struggles every day.
>
> I know that we all think our children are unique and will always do the 
> right thing, but Andrew is the example of that.  How many of us would in 
> truth change our lives forever for someone else? He is doing this with 
> humor and a desire to get his old man (me) off of that darn dialysis 
> machine. Words cannot describe how proud I am of him. In a lot of ways he 
> has set the tone on how my wife’s and I should handle this challenge we are 
> going through. 
>
> So if you have a minute on the morning of the 17th, think a good thought 
> for me and my son.
>
> Take care and keep well,
>
> Howard
>
> Sent from Howard's iPad 2a
>
> ___
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>
>

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Re: Remedy on Demand

[Tami Palacky]

did you import the .pcf file to the vpn client?  John has a good point
as we ran into the same issue.  i ended up installing the clients on
my laptop and connecting via IP to the client tool and dev studio ...

On Jan 31, 9:57 am, John Sundberg 
wrote:
> Ran into this with a customer lately too.
>
> Make sure YOUR corporate firewall allows traffic going out to port XXX.
>
> -John
>
> On Tue, Jan 31, 2012 at 1:06 AM, Ian.Trimnell wrote:
>
>
>
>
>
>
>
>
>
> > **
> >  Dear Listers,
>
> >  After almost 15 years of service our custom built AR System applications
> > are bing replaced by Remedy on Demand.  Up until recently I have not been
> > allowed to be involved as they were hoping it would all run out of the box.
> >  However, they now need some work doing to get the RoD system to talk to
> > our other systems (Sophos anti-virus emails from PCs and interaction with
> > our third-party maintainers, to name but two).
>
> >  Now; for the last week we having been talking to BMC to work out how I
> > should get Developer Studio access to our development RoD system.  I have
> > been given VPN access to what I believe is the relevant BMC network. I have
> > even been told to obtain a copy of the Cisco VPN client (which I think is
> > now no longer easily downloadable from Cisco) from the University of Ghent
> > in Belgium (which didn't really sound right - doesn't BMC have proper
> > routes for distributing software). I also been told the server address and
> > port number, which I presume is so that Dev Studio can access the server.
> >  The trouble is that with all this in place I can't get Dev Studio to talk
> > to our RoD server.
>
> >  What I'm wondering is whether any one on this list has attempted this
> > sort of thing before.  If so how did you gain access?  BMC RoD support
> > doesn't seem to be able to come up with an answer - at least not yet.
>
> >  Thanks in advance,
>
> >  Ian
> > --
>
> > *Ian Trimnell,**
> > Systems Programmer, *Information Technology
> > The Open University, Milton Keynes, UK
> > Phone: +44 (0)1908 6 53741 <01908%206%2053741>   web:
> >http://www.open.ac.uk/
>
> > --
> > The Open University is incorporated by Royal Charter (RC 000391), an
> > exempt charity in England & Wales and a charity registered in Scotland (SC
> > 038302).
> > _attend WWRUG12www.wwrug.comARSlist: "Where the Answers Are"_
>
> --
> John David Sundberg
> 235 East 6th Street, Suite 400B
> St. Paul, MN 55101
> (651) 556-0930-work
> (651) 247-6766-cell
> (651) 695-8577-fax
> john.sundb...@kineticdata.com
>
> ___ 
> 
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Re: SRM 2.2 Attachment files

[Tami Palacky]

that is correct, attachments are not part of the workflow that
generates the template with SRM requests.  the idea is to prevent
attachment files to be in more that one place in the database and the
reason for the link to view the service request at the top of the
tickets.

On Jan 17, 9:27 am, Kevin Morgan  wrote:
> Hugo,
>
> That apparently is as designed, since we have seen the same behavior.  You
> will have to create your own workflow to push the attachment over to the
> Incident work info.
>
> Kevin
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Hyunkel v2.0
> *Sent:* Monday, January 16, 2012 6:31 PM
> *To:* arsl...@arslist.org
> *Subject:* SRM 2.2 Attachment files
>
> **
>
> Hi List;
>
> I've found something and I need some clues to get this done. It happens
> when users attach a file from the Request Entry form (either while creating
> a New Service Request or updating and existing Service Request) on SRM. The
> file is seen on the Service Request form, but not in the Incident
> Management form (Work Info) the text is the same on both entries, but the
> missing data is the attachment itself. Does anyone had seen this before?
>
> Thanks.
>
> *Hugo Ruesga*
> *Software Development Advisor*
>
> P Please consider the environment before printing this email
>
> *The information contained in and transferred with this electronic message
> is intended only for the recipient(s) designated above, it is protected by
> law and it may contain information which is privileged and confidential. If
> you are not the intended recipient, please do not read, copy, or use it,
> and do not disclose it to others. Please notify the sender of the delivery
> error by replying to this message, and then delete it from your system. 
> **Thank
> you.*
>
> _attend WWRUG12www.wwrug.comARSlist: "Where the Answers Are"_
>
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Re: FW: POLL: would you like the user tool back (7.6.04)

[Tami Palacky]

i would LOVE the user tool back!  i use it a ton to locate forms!

On Jan 4, 1:25 am, "Ramagiri, Ravi Chandra"
 wrote:
> Hi All,
>
> Big YES from my side..  :-) :-)
>
> Regards
>
> RAVI CHANDRA R | Sr.BMC Remedy Administrator
> DLF - SEZ, Block 5, 4th Floor, Manapakkam,Chennai - 600 089 | INDIA
>
>
>
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
> Sent: Wednesday, January 04, 2012 9:50 AM
> To: arsl...@arslist.org
> Subject: Re: POLL: would you like the user tool back (7.6.04)
>
> Honestly yes, at least for the purpose of some data administration.. I won't
> care much if not a single feature gets added to it in another 10 years as
> long as I could do the same things I can currently do (export data, run
> macros, easier run process actions on clients, etc)
>
> Joe
>
> -Original Message-
> From: John Baker
> Sent: Tuesday, January 03, 2012 2:55 PM Newsgroups:
> public.remedy.arsystem.general
> To: arsl...@arslist.org
> Subject: POLL: would you like the user tool back (7.6.04)
>
> Hello,
>
> I'm going to vote yes and no. :-)
>
> I've recently looked at HP Service Manager and the UI approach is very
> different. Whilst I'm no expert on building HP SM workflow (and indeed, I'm
> no expert on AR System workflow either), the UI appears to be built on
> something like Google Web Toolkit and delivered through Eclipse (exactly as
> BMC have done with the new admin tool) as well as a smarter web front end.
>
> Both are fairly agile and whilst I prefer to do everything through a
> browser, complex UIs seem to 'feel' better through a thick client. And if a
> system can provide the same UI/workflow to both without much fuss, there
> should be little pain. HP appear to have gone through a lot of pain to eject
> a legacy framework and 'start again'.
>
> I've taken a screenshot so you can take a look:
>
> http://www.javasystemsolutions.com/img/others/hpsm-uis.png
>
> It's not a perfect representation of both UIs, and one is clearly more
> attractive, but they are both functional.
>
> The challenge for BMC is they haven't written the UI in GWT so the pain of
> two UIs is going to be much greater. Hence, it does make sense to pick the
> web, but other posters (Claire, Michael) have made the point very well that
> in order to ditch a thick client, the web application must be a true
> lightweight component.
>
> John
>
> ___ 
> 
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>
> Think green - keep it on the screen.
>
> This e-mail and any attachment is for authorised use by the intended 
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> disclosed to, retained or used by, any other party. If you are not an 
> intended recipient then please promptly delete this e-mail and any attachment 
> and all copies and inform the sender. Thank you.
>
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Re: WWRUG11 Early 90s Remedy Corporation memorabilia

[Tami Palacky]

i have something to donate to next years booth.  i meant to look for
it during the conference, but i forgot.

hope to see you all next year!

On Sep 25, 11:15 am, Doug Blair  wrote:
> Hi!
>
> I'm still in the conference hotel, and today we're going to see Mount Vernon. 
> I understand they have a food court there, just like Martha Washington used 
> to have.
>
> BeforeWWRUG11becomes a distant memory, I would like to thank everyone who 
> brought oldRemedy-branded items to display. This started off as sort of a 
> joke but took on a life of it's own, to the point where we had a whole booth 
> space in the Technology Showcase with original media, manuals, architecture 
> drawings, shirts and advertising materials. Thank you very much for sharing 
> your stuff with the conference and marking the 20th anniversary of the Action 
> Request System release.
>
> And (you knew this was coming, right?) when you discover that you have 
> returned home without a treasured item or two... I have a few things which 
> were not reclaimed by their owners. Describe what's missing to me (off-list, 
> d...@blairing.com) and I will send it/them to you.
>
> Doug
>
> --
> Doug Blair
> +1 224-558-5462
>
> Sent from my iPad2
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
> attributed to Steve Jobs :-)
> ___ 
> 
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Re: For those who know Mike McCourt

[Tami Palacky]

glad to hear it!  i was going to ask you this am if there was an
update.

On Sep 14, 12:15 pm, Rick Cook  wrote:
> Good news!  Mike is recovering from surgery.  He still has a road to full
> recovery, and will be in the hospital for another couple of weeks, but his
> body appears to be cooperating.  Thanks to all for thoughts and prayers.
>
> Rick
>
> On Tue, Sep 13, 2011 at 9:30 AM, Rick Cook  wrote:
> > A few days ago, Mike suffered a sudden brain aneurism.  He is in the
> > hospital, and is scheduled to undergo surgery soon.  If anyone out there has
> > thoughts or prayers they would like to direct toward Mike and his family as
> > they go through this, both they and his Rapid Technologies "family" would
> > appreciate that.
>
> > Thanks!
>
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Re: OT: Pre-RUG social evening(s) - anyone interested???

[Tami Palacky]

here are a few websites that might help you find out what is going on
this coming weekend or places to visit :

http://washington.org/

http://www.thingstododc.com/


On Sep 12, 6:13 am, Matt Laurenceau  wrote:
> Peter, I'll arrive late on Sunday, so I'll not be able to enjoy DC with you
> (btw,http://en.wikipedia.org/wiki/National_Air_and_Space_Museumused to be
> my fav place in DC)
>
> But I'm sure I'll be ready for a breakfast at 5 AM Monday morning, anybody
> fancying to join ? ;)
> Peter, you'll be awake also, right ?
>
> All, should you go to WWRUG, could you please add a comment here on
> BMCDN?
> Thanks to your *picture*, it will enable all of us to* recognize each
> other*when F2Fing.
>
> And if you're not lucky enough to go to *the annual* event, enjoy the Twitter
> feed 
> here,
> many ppl will tweet live from the event :)
>
> Exciting!
>
> ~ Matt Laurenceau, BMC Software
>
> Senior Community Ambassador, BMC Communities
>
> Follow me @Matt_L 
>
> Skype: matt.laurenceau
>
> On Mon, Sep 12, 2011 at 9:27 AM, Peter Romain <
>
>
>
>
>
>
>
>
>
> p.romain.arsl...@parsolutions.co.uk> wrote:
> > **
>
> > I’ll be arriving on Saturday so would be happy to meet up on Sunday evening
> > as being a Brit I’ll probably try and do the sights of the area during the
> > day.
>
> > ** **
>
> > Does anyone have the name of a good sight-seeing tour that takes in the
> > main places?
>
> > ** **
>
> > Cheers
>
> > ** **
>
> > Peter
>
> > ** **
>
> > ** **
>
> > ** **
>
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > arsl...@arslist.org] *On Behalf Of *Jlbess
> > *Sent:* 11 September 2011 19:12
>
> > *To:* arsl...@arslist.org
> > *Subject:* Re: OT: Pre-RUG social evening(s) - anyone interested???
>
> > ** **
>
> > ** 
>
> > Hi Joe
>
> > I live in Crystal city and will be around all weekend.
>
> > ** **
>
> > Crystal/Pentagon city bars
>
> > Bailey's (great sports bar and grill if you smoke or don't mind the smoke)
> > 
>
> > Buffalo wild wings (don't recommend, it's the only BWW I wont go back to.
> > Very bad service.)
>
> > Crystal city sports bar (3 stories and standing room only on game days)***
> > *
>
> > Tortoise and Hare (Steelers bar. Other than that its pretty good. :-)
>
> > Champs (big screens, good food, cold drinks, slow service)
>
> > Sine (good irish bar and grill)
>
> > Next to sine are 3 Thai and sushi places. All three have good food and
> > small quiet bars if you're looking to relax.
>
> > ** **
>
> > If you want to venture into DC for a drink, take the metro to gallery
> > place. Comes out at the Verizon center. RFD is just up 7th street. Good
> > food, cold beer, and good service.
>
> > ** **
>
> > The double tree hotel on army navy drive has a round bar that rotates. The
> > bar isn't anything special, but offers a great view of the pentagon and DC.
> > 
>
> > ** **
>
> > Clarendon and Ballston have a lot of great places. ( metro orange line
> > toward Vienna )
>
> > Carpool
>
> > Carribean breeze
>
> > Hard times
>
> > Circa
>
> > O'Sullivans
>
> > Rira Irish pub
>
> > ** **
>
> > ** **
>
> > Jason
>
> > jlb...@yahoo.com
>
> > Sent from iPhone
>
> > On Sep 11, 2011, at 12:50 PM, Joe Martin D'Souza 
> > wrote:
>
> > ** 
>
> > If so would anyone be interested in socializing on the eve of the event
> > either on Saturday or Sunday or both evenings???
>
> >  
>
> > Chances are I may adjust my plans that weekend to get in as early as the
> > afternoon of Saturday the 17th of September, to spend a weekend down there..
> > 
>
> >  
>
> > Since I’m not local to DC, suggestions on what may be a good Saturday or
> > Sunday night hangouts would be welcome.. The last time I was there about 3
> > years ago or so and do not recall names of any places in particular that
> > were fun..
>
> >  
>
> > Joe
>
> > _attend WWRUG11www.wwrug.comARSlist: "Where the Answers Are"_ 
>
> > _attend WWRUG11www.wwrug.comARSlist: "Where the Answers Are"_ 
> > _attend WWRUG11www.wwrug.comARSlist: "Where the Answers Are"_
>
> --
>
> ~ Matt Laurenceau, BMC Software
> Senior Community Ambassador, BMC Communities
> Follow me at @Matt_L 
> Skype: matt.laurenceau
>
> ___ 
> 
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Re: SRM Configuration/Setup

[Tami Palacky]

Sam,

what exactly are you having issues with?  what version of SRM?

Tami

On Sep 7, 8:44 am, Sam Cerrato  wrote:
> I'm having some trouble creating services on the SRM application. It seems to 
> be pretty extensive as far as all of the steps involved in getting services 
> to appear on the console page. The Admin Guide is very convoluted and doesn't 
> have many screenshots to help me understand the entire process of setting 
> these up. If anyone has any suggestions or documentation on how to do this a 
> little easier, I would greatly appreciate it.
>
> Thanks,
> Sam
>
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Re: BMC CMDB and Remedy positions in the DC area

[Tami Palacky]

Mike Campbell requested i add his contact information to this
listing 

michael.campb...@devtechnology.com


On Aug 11, 5:57 pm, michael campbell  wrote:
> Dev Technology is looking for a Sr CMDB person, needs a TS-SSBI, Rockville, MD
> also need a  Remedy ITSM developer, 3-5 years experience, with 7.5 
> experience, crystal city, VA
> Looking for a mid level develop in the Mechanicsburg, PA area also.
> great salaries, great 401k, beneifts.   We are not a staffing company, these 
> are positions we will be filling.
>
> mike
>
> .wwrug.com ARSlist: "Where the Answers Are"_                                  
>   
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Re: AIF's and adding default values

[Tami Palacky]

Mike,

using an active link to populate the defualts should work.  i had to
create workflow to do that even though i had defaults set in in AIF
forms.

Tami Palacky
Remedy Developer
Dev Technology


On Mar 1, 8:54 am, Michael Burton 
wrote:
> Hi,
>
> I've just joined the list today after scanning the archives, so apologies if 
> this has been covered before - I've read related threads that I could find.
>
> Basically we have created an AIF for users to submit/create Incidents via the 
> Request Entry Portal.
>
> When the AIF opens, it doesn't apply the default values which we have 
> specified for both Impact and Urgency. So I've read through what I can find 
> in various places and have now done the following, as it seems you have to do 
> this via Active Links.
>
> We have an Active Link which populates the AIF with various values from the 
> CTM:People form and these all appear to work. I've now added two further 
> additions to the Set Fields section:
>
> 1) Drop-Down Field1 = "4-Minor/Localized"
> 2) Drop-Down Field2 = "4-Low"
>
> These equate to the Impact and Urgency fields.
>
> Should this work, or am I missing something obvious?
>
> Thanks
>
> --
> Mike
>
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Re: Merry Christmas and 0Happy New Year

[Tami Palacky]

Merry Christmas to all as well.  It was a pleasure working with you
all at WWRUG and I hope to do it again in 2010!

Tami

On Dec 24, 12:26 pm, "Shellman, David"
 wrote:
> To those I meet at RUG09, it was a pleasure to share a glass with you. 
> Especially Dan, Lenny, Arthur, Kelly, Phil, Carin, Linda, Tami, Hugo, Misi, 
> Susan, Doug Blair and Ed Reynolds to name a few.  Let's do it again next year.
>
> To all here is a wish for a Merry Christmas and a Happy New Year.
>
> Dave
> -
> dave.shell...@tycoelectronics.com
> (Wireless)

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Re: Copy to New in Midtier in the Future?

[Tami Palacky]

the same functionality we currently have on the client should be
available on the mid tier.  if they take away the user tool, users
will be upset that they will not have the same functionality and will
create more work for developers.  we should not have to create our own
workflow / work arounds AND, it should not be considered an
enhancement request.  it should be a given as the web client should
work as the user tool if users are no longer being given a choice.
lets hope that it will be in place before the user tool becomes
obsolete.

perhaps a Christmas present to us developers?  :)

Tami Palacky
Remedy Developer
Dev Technology

On Dec 23, 8:42 am, Carey Matthew Black  wrote:
> Dave,
>
> You (and others) might be wise to review some past threads on "RFE"s
> before you submit them. If you do your research then you might have a
> better expectation of what will likely happen.
>
> In this case, David Easter already confirmed that an RFE for "Copy to
> New on the Mid-tier" is already "under consideration for a future
> release of AR System". So submitting a "Duplicate RFE" may have no
> value to you and will likely cost BMC to process it. ( I know of no
> weighting/voting mechanism in the BMC RFE process if the same, or
> similar, ideas are submitted by multiple customers. It is in fact very
> difficult to even know what RFEs others have already submitted at this
> time. ) Though I do wonder how long this RFE has already been in the
> system.
>
> Ref: A few ARSList threads of old...
>
> ) Change Diary Field Font
>    Circa Dec  2 2009
>    Of special interest in this thread would be this doc:
>    http://www.bmc.com/support/review-policies
>     --> "Request for Enhancement (RFE) process for distributed systems
> products (pdf)"
>    http://media.cms.bmc.com/documents/ESM_RFE_Process.pdf
>
> ) Enhancement request
>    Circa Jun 19 2009
>
> ) RFE - How can these be submitted???
>    Circa Jun  5 2008
>
> ) BMC Support RFE Document
>    Circa Apr 22 2008
>
> There may be other threads of interest too.
>
> Good luck.
>
> --
> Carey Matthew Black
> BMC Remedy AR System Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
> On Tue, Dec 22, 2009 at 11:24 AM, Shellman, David
>
>
>
>
>
>  wrote:
> > Let's consider it a request at this time then.
>
> > Thanks,
> > Dave
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> > Sent: Tuesday, December 22, 2009 11:13 AM
> > To: arsl...@arslist.org
> > Subject: Re: Copy to New in Midtier in the Future?
>
> >> Is that also going to be part of the MidTier client when the desktop 
> >> client goes away?
>
> > Since the "new" web client release is 2 to 3 years into the future, I am 
> > unable to answer specific questions about it.  It would be my expectations 
> > that whatever technology or architecture is used for the client will 
> > provide a method for online help at a level equivalent to its peers in the 
> > industry at that point in time.
>
> > -David J. Easter
> > Sr. Product Manager, Solution Strategy and Development
> > BMC Software, Inc.
>
> > The opinions, statements, and/or suggested courses of action expressed in 
> > this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> > voluntary participation in this forum is not intended to convey a role as a 
> > spokesperson, liaison or public relations representative for BMC Software, 
> > Inc.
>
> > -Original Message-
> > From: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] On Behalf Of Shellman, David
> > Sent: Tuesday, December 22, 2009 7:40 AM
> > To: arsl...@arslist.org
> > Subject: Re: Copy to New in Midtier in the Future?
>
> > David,
>
> > I would like to see the Copy to New functionality in Mid-Tier not copy the 
> > Submitter and Create-Date fields.  We have to add work flow to make sure 
> > that the current Create-Date and correct Submitter are entered.
>
> > One other question.  The desktop client includes nice documentation 
> > concerning the client, how to perform searches, reports, etc.  Is that also 
> > going to be part of the MidTier client when the desktop client goes away?  
> > Or will we need to have additional url links to pdf files that contain that 
> > information?
>
> > Dave
>
> > -Original Message---

Re: Copy to New in Midtier in the Future?

[Tami Palacky]

Dan   what is happening to you?!?!!?  i hope you are better now
and stay that way.  i guess your doctor has had his Dan fix for a
while, huh?

happy holidays!

Tami

On Dec 18, 10:41 pm, arslist  wrote:
> It shouldn't be " under consideration" when the User tool is going to die,
> it should be in the next full release.
>
> Until I hear someone say "there is a work around", I will remain worried.
>
> And yes some clever mid-tier webish person should be able to create a button
> that scrapes the data and uses the api to push it to a new/Submit screen, it
> seems easier and more practical for BMC to supply it(not that copy to new
> hasn't always had issues with hidden field values, but I digress).
>
> Surprise, I do still exist and read the arslist, just been busy recovering
> from the conference and closing the books for it, H1N1, bronchitis, starting
> to prepare for the next conference (WWRUG10 likely Oct. 18-22) and working
> full time. I am now invulnerable having had every contagious desease going
> this season.
>
> Please Note: There could be some outages coming if I find time to purchase
> the new server :-)
>
>  Dan
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> Sent: December 18, 2009 3:16 PM
> To: arsl...@arslist.org
> Subject: Re: Copy to New in Midtier in the Future?
>
> "Copy to New" on the web client is a known enhancement request and is under
> consideration for a future release of AR System.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> __
>
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Re: WWRUG 2010

[Tami Palacky]

the hard rock was awesome!  totally rockin 24 x 7, loved it!

Dan -- if you change the name to match the verson, we might be looking
at WWRUG09 part 2  :)

On Nov 20, 7:24 pm, Doug Blair  wrote:
> Dave,
>
> I didn't say I didn't claim my per diem. I just didn't waste it on food!
>
> And seriously, WWRUG is a good deal.
>
> D
>
> Doug
>
> --
> Doug Blair
> Sent from my iPhone, typographic errors likely
> +1-224-558-5462
>
> On Nov 20, 2009, at 4:00 PM, "Shellman, David" 
> 
>
>
>
>
>  > wrote:
> > **
> > Doug,
>
> > Sssh. Now you let the cat out of the bag for those folks that could  
> > claim a per diem.  When I worked for the Fish and Wildlife Service  
> > back in the early 80's we got $35 for food whether we spent it or not.
> > Dave
> > -
> > dave.shell...@tycoelectronics.com
> > (Wireless)
>
> > From: Action Request System discussion list(ARSList) 
> > To: arsl...@arslist.org 
> > Sent: Fri Nov 20 16:51:22 2009
> > Subject: Re: WWRUG 2010
>
> > Jason,
>
> > You bought food at WWRUG? I admit that a "continental breakfast" is  
> > just rolls, juice and coffee, but those pastries were tasty. The  
> > conference included that breakfast, and lunch every day, and three  
> > receptions with plenty to eat. I think we bought exactly one meal  
> > that week. And that was a bagel at the Starbucks on Saturday, where  
> > we saw Santana, security guys and all, in the deli!
>
> > Fond memories indeed :-)
>
> > Ok, so the one meal was actually at that Pink Taco place. But we  
> > really did see Carlos Santana!
>
> > Doug
>
> > --
> > Doug Blair
> > Sent from my iPhone, typographic errors likely
> > +1-224-558-5462
>
> > On Nov 20, 2009, at 3:06 PM, Jason Miller   
> > wrote:
>
> >> ** Yeah, the price was very reasonable.  My daily meal per diem was  
> >> almost as much as the nightly room rate.
>
> >> Jason
>
> >> On Fri, Nov 20, 2009 at 12:52 PM, Shellman, David 
> >>  >> > wrote:
> >> **
> >> Tommy,
>
> >> My round trip flight (United) and 4 night's at the Hardrock for  
> >> this year was $800.
>
> >> Dave
>
> >> From: Action Request System discussion list(ARSList)  
> >> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
> >> Sent: Friday, November 20, 2009 3:44 PM
>
> >> To: arsl...@arslist.org
> >> Subject: Re: WWRUG 2010
>
> >> **
> >> Just a thought concerning the location for next year (in Vegas of  
> >> course), check out the convention area at City Center. They are  
> >> going to be pretty hard-up to stay full considering their financial  
> >> floundering to get the entire project completed. They are already  
> >> trying to coax people in with low rates such as 4 nights’ accommod
> >> ation plus airfare on AA at the Vdara all suite/ non-gaming hotel  
> >> (part of City Center) for $1200.
>
> >> From: Action Request System discussion list(ARSList)  
> >> [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
> >> Sent: Friday, November 20, 2009 2:38 PM
> >> To: arsl...@arslist.org
> >> Subject: Re: WWRUG 2010
>
> >> **
>
> >> A questionnaire is going out shortly to the attendees for their  
> >> opinion,
>
> >> once we have seen that I can give a formal response (on behalf of  
> >> the Board).
>
> >> Currently we are planning based on October 18-22, 2010 and
>
> >> Las Vegas at least is our first choice.
>
> >> We like Hard Rock Hotel, however there have been concerns raised  
> >> about  the
>
> >> hotel portion, so we need to see how wide spread that is first.
>
> >> I still liked the idea of next year we align our event numbering  
> >> with AR System
>
> >> so that it would be WWRUG08 :-)
>
> >> cheers  Daniel
>
> >> Conference Chair, WWRUG09
>
> >> From: Action Request System discussion list(ARSList)  
> >> [mailto:arsl...@arslist.org] On Behalf Of Mike Hennessy
> >> Sent: November 20, 2009 1:52 PM
> >> To: arsl...@arslist.org
> >> Subject: WWRUG 2010
>
> >> **
>
> >> If you guys know, is there any chance that WWRUG will be in Vegas  
> >> every year, or next year, at least?  That place is just awesome.
>
> >> BTW, great job Daniel, Lenny, Joel, Phil, and the rest of you who  
> >> toiled in the background!
>
> >> --
>
> >> Mike Hennessy
>
> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the  
> >> Answers Are"_
>
> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the  
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Re: WWRUG09: Photos?

[Tami Palacky]

Phil,

what is your "offline" email address?  i only see a partial piece from
here

On Nov 17, 1:19 pm, Phil Bautista  wrote:
> I did get a copy of Doug Blair's SD card before I left, but if you have any
> additional photos (especially of the Celebration), please forward them to me
> (off list).  We will work to get them on the site in the media section of
> the WWRUG.com pages.
>
> Thanks,
>
> Phil Bautista, Remedy Approved Consultant (RAC), Bull Creek Data Corporation
>
> Director of Sessions, WWRUG09
>
> 512-731-0304
>
> www.bullcreek.com
>
> http://www.linkedin.com/in/philbautista
>
> http://www.wwrug.org/wwrug/contact.html
>
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Re: WWRUG09:Twitters

[Tami Palacky]

My pictures will be sent to the board for review and posting  :)

On Nov 16, 3:42 pm, Susan Palmer  wrote:
> LJ ... I was prepared to pay for this myself, but luckily didn't have to.
> This was #13 for me and going 'without' last year had more impact on my
> psyche than I realized until I got there and started absorbing everyone's
> energy.
>
> See Doug Blair for pictures, he was always clicking !  There were others
> too.  I think at least some of them could escape from Vegas . :)
>
> Susan
>
>
>
>
>
> On Mon, Nov 16, 2009 at 2:19 PM, LJ Longwing  wrote:
> > **
> > Susan,
> > I've been a developer since 98 and have never gone to oneI was hoping
> > to this year but budget didn't workout :(
>
> >  --
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > arsl...@arslist.org] *On Behalf Of *Susan Palmer
> > *Sent:* Monday, November 16, 2009 1:12 PM
>
> > *To:* arsl...@arslist.org
> > *Subject:* Re: WWRUG09:Twitters
>
> > **
> >  In answer to your question LJ, not sure how long you've been attending.
> > But this conference was very much like those of the 90's.  Everyone there
> > was a Remedy person.  Everyone had the same interests and more than
> > willingly to share their experiences.  I hope we do keep this format.
>
> > I really like the tutorials at the beginning of the day.  Way back I would
> > take the tutorials before the actual conference started and sometimes by
> > Thursday your mind was in a major meltdown.  I thought the pace was just
> > right this year.  I also thought there was more time to chat among ourselves
> > which is of great value too.  The variety of sessions was good and the ones
> > I attended for the most part were technically orientated.
>
> > I always came home with ideas, and this year was no different.  And it's
> > nice to get that shot of excitement.  To want to try new things that you can
> > share next year.
>
> > I have to say, I was pleasantly pleased with the organization of the
> > event.  From my view everything went very smooth, I'm sure at times the
> > organizers were scrambling, but it didn't show.
>
> > I'm ready to sign up for next year's WWRUG !!  See you there,
>
> > Susan
>
> > On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing wrote:
>
> >> The real question I have is this.
>
> >> Was the conference a success because it was planned by users for
> >> users?I
> >> don't recall the exact responses to the latest BMC lead user groupbut
> >> was this better?and what will happen next year?
>
> >> -Original Message-
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA
> >> IMCOM
> >> Sent: Monday, November 16, 2009 12:00 PM
> >> To: arsl...@arslist.org
> >>  Subject: Re: WWRUG09:Twitters
>
> >> What a great conference.  I tried to keep everyone up to date with my
> >> twitter feed on the conference, weazel8.
>
> >> Hope all of you enjoyed it that couldn't make the conferenceCan't wait
> >> till WWRUG10
>
> >> Timothy W. Hulmes
>
> >> -Original Message-
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
> >> Sent: Wednesday, November 11, 2009 7:07 AM
> >> To: arsl...@arslist.org
> >> Subject: WWRUG09:Twitters
>
> >> **
>
> >> Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
> >> Awards, and now that I got 5 minutes to read the ARSlist for the first
> >> time
> >> since last Friday,  I think I'll make him the official twitterer.
>
> >> WWRUG is me as well, for WWRUG.
>
> >> WWRUG09 is the one for the conference, but you have to picture that the
> >> bird
> >> is an Ostrich that takes it's head out of the ground once a week for a
> >> breath of air.
>
> >> And now back to preparing for the ARSlist Awards this morning.
>
> >>  Daniel
>
> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> >> Are"_
>
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Re: WWRUG - What happens in Vegas stays in Vegas

[Tami Palacky]

Carin,

It was great to meet you and work with you during the conference.  And
you are correct, otherwise we would all still be in Vegas!  :)

Tami

On Nov 14, 12:32 am, Carin Grobler  wrote:
> Hi,
>
> For once this statement hold absolutely no truth.
>
> Thank you to all that made this year's RUG a roaring success
>
> The sessions were small and intimate allowing for great discussions.
> Everywhere you looked there were people discussing ideas and exchanging
> thoughts.
>
> Made some new friends and got reacquainted with the older ones.
>
> Thank you (Phil,Dan,Lenny,Joel,Kelly and Doug) you guys ROCKED VEGAS !
>
> See you all next year
>
> Carin.
>
> PS: and I got to see Santana
>
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Re: Wednesday SRM Humor

[Tami Palacky]

i am going to have to side with Shawn no matter what.  i have been
pulling my hair out over SRM and its idiosyncrasies for over 6
months.  harldy anyone knows anything about this application and
support is not always helpful or its "out of the realm of support"

On Jul 8, 6:05 pm, Lyle Taylor  wrote:
> "foo", "bar" and "foobar" are very commonly used in the field of computer 
> programming and have been around for quite a while.  Take a look at this:
>
> http://en.wikipedia.org/wiki/Foobar
>
> Lyle
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
> Sent: Wednesday, July 08, 2009 3:53 PM
> To: arsl...@arslist.org
> Subject: Re: Wednesday SRM Humor
>
> **
> I recall when I was learning Perl the book I used always seemed to use $foo 
> and $bar as variable names, and I know there is some other history of 
> spelling it that way, but I'm not really familiar with it like I am the 
> military term fubar.
>
> Shawn
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
> Sent: Wednesday, July 08, 2009 4:45 PM
> To: arsl...@arslist.org
> Subject: Re: Wednesday SRM Humor
>
> **
> Nice.  :-)  Although, in their defense, they may really have meant FOOBAR and 
> not FUBAR - they're two completely different things.  The fact that the later 
> seems to apply in many cases is beside the point.  ;-)
>
> Lyle
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
> Sent: Wednesday, July 08, 2009 3:35 PM
> To: arsl...@arslist.org
> Subject: Wednesday SRM Humor
>
> **
> I've been troubleshooting a bug in SRM 2.2 patch 2 where you can't relate 
> Change and Incident templates to AOTs.  As a part of my troubleshooting, In 
> my investigations, it appears that BMC hardcoded a field in the search 
> criteria for Incident and Change templates that doesn't exist on either the 
> HPD or CHG Template forms.
>
> However, that field does exist on a form called SRM:SampleAppTemplate.  When 
> I opened that form to look, I saw what BMC's developers really think about 
> the SRM product --  the Assigned Group field on that form has a default value 
> of "FOOBAR".
>
> So we see that not only do BMC developers appear to have a low opinion of 
> their product, but their bugs are not limited to the application itself.  
> Even their spelling of FUBAR is incorrect.
>
> It could be worse though.  At least they're not as bad as Microsoft.  :)
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Southern Union
>
> Private and confidential as detailed 
> here. If you cannot access 
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SRM Question Information

[Tami Palacky]

i have been trying to come up with a way to capture the mapped data
that is entered in the service request definition questions selected
in the question details section of the service request.  i have
located 2 forms where the information is sent to and stored,
SRM:AppInstanceBridge and the SRD:MultipleQuestionResponse forms.
i have determined that the SRD:MultipleQuestionResponse form contains
the information and is sent to the SRM:AppInstanceBridge form (in a
table field) with which i believe uses the Instance ID field to
identify the records are related to the same request.
there are filters and CAI events that process this data, but i am not
familiar with them and support has been less that helpful, as usual,
referring me to the documentation that i have already read several
times.
if anyone has knowledge of how i can utilize this information, send it
to another form or something, please let me know.  with the way SRM is
currently set up, there is no way to report or audit this information.

environment :
ARS & ITSM 7.1 patch 6
SRM 2.2 patch 2
Oracle DB

thank you

Tami Palacky
Remedy Developer
Dev Technology

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Re: SRM Work Order Templates and Multi-Tenancy

[Tami Palacky]

Shawn,

unfortunately you will have to set up a work order for each company if
you want to attach an AOT to it.  AOT's cannot be related to a company
of global.  we used the copy to new feature to make it easier, but the
template names need to be modified since they have to be unique.

Tami Palacky
Remedy Developer
Dev Technologies

On Jul 8, 9:29 am, "Pierson, Shawn"  wrote:
> Good morning,
>
> I've been working with SRM and the Work Order Management, and was curious if 
> anyone knew of a way to allow Work Order Templates to have a company of 
> "-Global-", because in our environment there are tasks that can be used by 
> any company such as setting up a login id.  I'd prefer not to create a 
> separate template for each company, but it looks like that may be the only 
> way to go OOtB.  Am I wrong?  If so, I will look into customizing the 
> template workflow.
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Southern Union
>
> Private and confidential as detailed 
> here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access 
> the link, please e-mail sender.
>
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SRM Help

[Tami Palacky]

I am trying to create an SRD that has several PDT's attached.  All of
the PDT's are executed in the same phase / sequence when the SRD is
selected.  Each PDT has a different approver and is not dependant of any
of the other PDT's.  I have read the manuals what seems like a bazillion
 times and cannot determine how to set this up.  AOT approvals?  Work Order
approvals?  Entitlements?

Any assistance is greatly appreciated.

Thank you !

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Re: BMC KB site - now 100% less useful than before!

[Tami Palacky]

i have never had success with KB searches on the BMC website and that
is why i rarely use it.

On Jun 4, 8:53 am, "Rodriguez, Rafael J x23718"
 wrote:
> THIS IS SO TRUE! I hardly search KB on BMC site anymore as it never
> gives you a direct result.
>
> -Rafael
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
> Sent: Wednesday, June 03, 2009 4:01 PM
> To: arsl...@arslist.org
> Subject: Re: BMC KB site - now 100% less useful than before!
>
> I so agree!  I did a search on  "ARERR" and it returned 3 articles!  
>
> It is a loose situation!  They may lose too!!
>
> I searched archives of the list and found a conversation regarding my
> problem from 2006 that was more helpful.  It didn't answer the problem,
> but it at least pointed me in the right direction.
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
> Sent: Wednesday, June 03, 2009 2:11 PM
> To: arsl...@arslist.org
> Subject: Re: BMC KB site - now 100% less useful than before!
>
> **
>
> All this is to the detriment of BMC support itself, because the KB isn't
> working now (and before this problem, it was not very good anyway), so
> we'll have to keep submitting more tickets to BMC support for things
> that we should be able to find in the KB in the first place. This in
> turn may raise support fees, or at least eats into R&D dollars. It's a
> loose-loose situation for everybody
>
> -Guillaume
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Rick
>
> Cook
> Sent: Wed 06/03/09 2:12 PM
> To: arsl...@arslist.org
> Subject: BMC KB site - now 100% less useful than before!
>
> I can't even search for something like "license" and get even ONE
> result,
> despite leaving the search criteria wide open.  I need some information
> that
> I know is (was?) probably out there, but I can't get to it since they
> "upgraded" the site recently.
>
> Does anyone have any idea who to contact about this?  There is no
> "Contact
> the webmaster" or some such on the page, either.
>
> Rick
>
> 
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Re: OT: Supportweb Hilarity

[Tami Palacky]

i had the same issue over a week ago.  at one point, the button to
move forward disappeared and i was not able to complete the survey.
guess they really didnt want my opinion after all.  probably a good
thing  :)

Tami Palacky
Remedy Developer
DEV Technology
Reston,  VA


On Jun 2, 3:40 pm, Ian Trimnell  wrote:
> Pierson, Shawn wrote:
> > **
> > Is anyone else having this issue with Supportweb today?
>
> > Follow these steps:
>
> >    1. Navigate to _http://supportweb.remedy.com/_
> >    2. When the box appears asking you to complete a survey, click "No".
> >    3. The button appears to do nothing and you're stuck.
>
> > I verified this in IE and Firefox and get the same result.  I guess
> > BMC *REALLY* wants our feedback.
>
> > Thanks,
>
> > *Shawn Pierson *
> > Remedy Developer | Southern Union
>
> I noticed the survey a week or so back and, after a couple of visits
> decided to fill it in.  I got to the screen where it asked me which
> product I was using.  I had to chose 'Other' as BMC Remedy AR System was
> not listed.
>
> Ho hum!
>
> Ian
>
> 
> Ian Trimnell, AR System Lead Developer (amongst other jobs),
> Specialist Support & Information Team, Academic & Administrative
> Computing Service
> Open University, MILTON KEYNES, UK
> Phone: 01908 653741   web:http://www.open.ac.uk/
> The Open University is incorporated by Royal Charter (RC 000391), an
> exempt charity in England & Wales and a charity registered in Scotland
> (SC 038302).
>
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Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!

[Tami Palacky]

Rick -- you are already on your way to your "diddy"
It would truly not be a RUG without you, Doug
keep going ...  :)

Tami Palacky
Remedy Developer
DEV Technology
Reston,  VA



On Jun 2, 3:46 pm, Rick Cook  wrote:
> It would truly not be a RUG without you, Doug. I am making plans to be there 
> as well.
>
> Now, as to your creative challenge (not that you ARE creatively challenged), 
> I would propose that since this is Vegas, all songs should either be Elvis or 
> show tunes. If you aren't a fan of either, join the club, but when in Rome, 
> do like the Romanians do, I always say.
>
> I promise at least one submission of my own. Unless popular opinion,  endowed 
> with more wisdom than morbid curiosity, begs me not to.
>
> Rick
>
>
>
> -Original Message-
> From:         "Mueller, Doug" 
>
> Date:         Tue, 2 Jun 2009 14:26:58
> To: 
> Subject: Re: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!
>
> ARSlist community,
>
> I am excited to see this conference coming together.  Through the years, the 
> annual user conference has
> been a highlight each year.  A chance for the entire community to come 
> together to learn about new things,
> to share what they have done, to support each other over shared challenges, 
> to provide feedback to the
> company about the product, and many other things.  I hear from customers time 
> and again about how useful
> the conferences have been and about the amount of information they received 
> in a short time.  Often, the
> most valuable information is from the conversations with others at the 
> conference so it is important that you
> come and not just try to get the information from slides that are posted 
> later.  This year has another
> interesting twist in that the conference is being organized, hosted, and run 
> by the user community.  So, this
> really is a User Conference in every sense of the word.  I hope you consider 
> this event in your schedule.  It
> will be a week well spent.
>
> Oh, I am sure that there will be a little time to have some fun as well -- it 
> will be in Las Vegas after all.  You
> can leave this part off when talking to the boss. (but in case the boss does 
> see it, you can note that after the
> User Conference held at Disneyland in the 1990s and at Disneyworld in early 
> 2000s, the biggest complaint
> heard was that there was so much going on at the conference that was 
> interesting and useful that they didn't
> even get a chance to sneak out for a day to go to the park)
>
> I have this event booked on my calendar already and will be there for the 
> week.  It would be terrific to see all
> of you there.
>
> And, to emphasize that while the expectation is to learn about and improve 
> interaction with the BMC
> Remedy products, that there is also a fun side to things.  And to show that 
> as a User conference, it is
> possible to change the rules a bit.
>
> I would like to announce the opening of the WWRUG 2009 poetry/song contest.  
> Let's have a bit of fun and
> try out your creative style.  We welcome all folks to participate.  There is 
> no prize -- hey, I tell my son that
> not everything he does gets a reward, there are some things he is just 
> expected to do -- but just a chance
> to get out of our traditional IT box and explore our artistic sides (as 
> atrophied as they may be).
>
> To open things up, here is a quick attempt to establish a very easy bar for 
> you to get over with your attempt:
>
> Ode to the WWRUGers
>
> What's this I hear?
> I'm told not to fear
>
> Its not a scary bug
> But an exciting WWRUG
>
> Starting with someone we all know as Lenny
> He collects fees for the conference which is worth every penny
>
> Our favorite booth bunny, Mr. Daniel Bloom
> Will have lots of partners, all in one room
>
> Presenters are arranged by our pal Phil
> I'm sure he will find folk to fill out the bill
>
> Master of Special Events, his name is Joel Sender
> Let's just make sure he doesn't send us on a bender
>
> These are our leaders, we are the crew
> This worries me, does it worry you?
>
> Seriously now, despite the attitude
> This ode to the organizers, with our gratitude
>
> My apologies to any sensibilities or sense of esthetic value that I have 
> mercilessly crushed with my little
> ditty.
>
> Doug Mueller
>
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
> Sent: Monday, June 01, 2009 11:16 AM
> To: arsl...@arslist.org
> Subject: WWRUG09 AT THE HARD ROCK HOTEL in LAS VEGAS!
>
> **
> WWRUG09.

Re: Data Visualization Definition Changes

[Tami Palacky]

there does not seem to be many explanations to the SRM.  when there
are, they are not logical  :)

On Apr 27, 12:17 pm, Raido Oja  wrote:
> Shame on me... that helped. Here is something that I noticed though - I can
> change the css file but I have to keep the Definition Location the same,
> even if the css file has a different name. Otherwise the css file is not
> found and the Request Entry console is displayed without any styles applied.
> For example:
>
> Definition Location:
> SRMSServiceRequestBrowser:resources/css/list-services.css
> Name of css file: list-services-mod.css
> ...will work but
>
> Definition Location:
> SRMSServiceRequestBrowser:resources/css/list-services-mod.css
> Name of css file: list-services-mod.css
>
> will not work. Guess there is an explanation for this..
>
> Cheers,
>
> Raido
>
> On Mon, Apr 27, 2009 at 3:52 PM, Carey Matthew Black 
> wrote:
>
>
>
>
>
> > Raido,
>
> > Since the reported change is a change in a CSS then I would also
> > suggest flushing the BROWSER cache.
>
> > --
> > Carey Matthew Black
> > BMC Remedy AR System Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
>
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap Pick two.
>
> > On Mon, Apr 27, 2009 at 10:48 AM, Matt Reinfeldt
> >  wrote:
> > > **
>
> > > When you say, “restarted the server”, do you mean your AR App server or
> > the
> > > Mid-Tier server that serves up the DV?  I would make sure to do the
> > latter.
>
> > > Good luck,
>
> > > Matt
>
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arsl...@arslist.org] On Behalf Of Raido Oja
> > > Sent: Monday, April 27, 2009 9:44 AM
> > > To: arsl...@arslist.org
> > > Subject: Data Visualization Definition Changes
>
> > > ** Hi,
>
> > > I have modified a css file in Date Visualisation Defnitions for the
> > > SRMSServiceRequestBrowser module, but I can't see its made any difference
> > to
> > > the layout. Flushed cache, restarted the server just in case, still no
> > > change. Any idea how I could get this change to apply?
>
> > > Thanks,
>
> > > Raido
>
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Re: Remedy, ITSM and SRM Notifications, major spammage

[Tami Palacky]

You can also change the settings on the SRD.  You have to take it
offline, then open the Manage Notifications form and deselct options
from there.  Other filters you might want to check are :

SRM:REQ:NTRequesterStatusUpdate_ ... (there are several relating to
the request status)



Tami Palacky
Remedy Developer
Dev Technology

On Apr 24, 1:12 pm, Matthew Perrault 
wrote:
> Jim,
> We had the exact same problem, with the SRM notifications going to people.
> We disabled the filters on the SRM:WorkInfo form
> SRM:SWI:OnCreateFromApp_NotifyEndUser_550
> SRM:SWI:OnCreateFromApp_NotifyEndUser_551
> SRM:SWI:OnCreateFromApp_NotifyEndUser_552
>
> Unfortunately due to another design flaw with this application, it does not 
> use the NTE sub system.
> It does however, pull the message from SYS:Notifcation Messages,
> but in the filter, the first set fields action pulls the corresponding 
> notification from SYS:Notification, but it doesn't look at the status of the 
> SYS:Notifcation Message record.
>
> The only thing you can really do, is turn off those filters.
>
> HTH,
> Matt P.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
> Sent: Friday, April 24, 2009 12:02 PM
> To: arsl...@arslist.org
> Subject: Re: Remedy, ITSM and SRM Notifications, major spammage
>
> **
> NTE:CFG-Notification Events controls Notifications that are sent to Support 
> staff users.
> You wouldnt have entries in here for customer (or requester) notifications.
>
> The only other place you could turn those particular notifications off I 
> think would be by disabling the appropriate Notification Message from the 
> SYS:NotificationMessages form or you might have to disable the filters that 
> fire the notification event and send the note to the customers.
> The filter that fires the Notification event should be listed in the 
> Description (most likely) for the particular record in 
> SYS:NotificationMessages.
>
> Thanks
> Peter Lammey
> ESPN IT Client Architecture and Automation
> 860-766-4761
>
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Jim Coryat
> Sent: Friday, April 24, 2009 12:44 PM
> To: arsl...@arslist.org
> Subject: Remedy, ITSM and SRM Notifications, major spammage
> **
> We have recently implemented the ITSM applications as well as the Service 
> Request Management module.  What we are seeing is a number of email 
> notifications that are sent to customers, some are completely unnecessary.  
> In going into the NTE:CFG-Notification Events and try and turn some of the 
> notifications off, they still show up.  Does anyone have any experience in 
> this area and could spare a few pointers in cleaning this up?   Right now the 
> users are starting to blindly delete the BMC Remedy notifications since they 
> are getting spammed with these continuously.
> Thank you for any advice you can provide.
> Jim Coryat
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Re: Adding an Incident field to SRM

[Tami Palacky]

Scott,

i would be interested in this documentation as i have been working
with the SRM application myself and have run into numerous roadblocks
due to lack of documentation.

Thank you

On Apr 6, 3:13 pm, SCOTT PHILBEN  wrote:
> All:
>
> SRM 2.2 patch 002
> ITSM 7.3 patch 009
>
> I recently was tasked to add an "Asset Tag" field to SRM that would ask the 
> User for his Asset Tag and then pass the data to the Incident and create a 
> relationship to the affected asset (if there is one) on the Relationships 
> Tab. I was able to use some temporary display only fields to do the work 
> (since I didn't want to add any fields to the form) on the HPD:Help Desk form 
> (plus a couple of filters) but when I tried to create a field in SRM to 
> capture the data and pass it on to Incident, I got nothing but errors (ARERR 
> 311 to be exact). So I worked with BMC to find out why. It turns out that not 
> only do you have to configure SRM to use a specific field on the Incident 
> form, which is fairly not straightforward, you have to update the HPD:Help 
> Desk staging form (which sits between SRM and HPD:Help Desk) and update a 
> Filter that pushes the staging form data to Incident.
>
> Needless to say, none of this is documented. And (shocker!) BMC doesn't even 
> follow its own recommendations when it comes to staging forms or filter 
> creation (they have the "Matching IDs" option for a reason).
>
> So, to make it less painful for the next person, I wrote it all up in a 
> little document which I would like to attach to this post. But I can't. So if 
> anyone else out there would like a copy of the Word doc, let me know.
>
> -scott philben
> sphil...@mac.com
>
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Re: Down Loading Presentations from BMC User World

[Tami Palacky]

sorry Jason.  no book this year  :(

Tami





On Thu, 14 Sep 2006 10:41:30 -0700, Jason Miller <[EMAIL PROTECTED]> 
wrote:

>I haven't seen any new Tips and Tricks in a long time... Don't suppose 
there
>was a new Tips and Tricks book this year?
>
>On 9/14/06, McKenzie, James J C-E LCMC HQISEC/L3 <
>[EMAIL PROTECTED]> wrote:
>>
>> **
>>
>> Herb:
>>
>> For now, yes sadly.
>>
>> James McKenzie
>>
>>
>> 
>>
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] On Behalf Of Herb
>> Partlow
>> Sent: Tuesday, September 12, 2006 4:40 PM
>>
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Down Loading Presentations from BMC User World
>>
>>
>> **
>>
>> What about the folks that did not have the ability to make it,
>>
>> Are we left out in the cold?
>>
>>
>>
>> Herb
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] On Behalf Of Pedro
>> Cardoso
>> Sent: Tuesday, September 12, 2006 4:03 PM
>> To: arslist@ARSLIST.ORG
>> Subject: [Norton AntiSpam] Re: Down Loading Presentations from BMC User
>> World
>>
>>
>>
>> **
>>
>> Hi to All!.
>>
>>
>>
>> I just received an email announcing the availability of the 
presentations.
>>
>>
>>
>> Looking for presentations?
>> Only UserWorld attendees may access the online version of the 
presentation
>> slides from the conference. You may view these presentations at:
>> www.bmcuserworld.com/scheduler/login.do <
>> http://www.bmcuserworld.com/scheduler/login.do> . Once you are logged in
>> click on Session Catalog on the home page or on the left navigation. 
From
>> the session catalog you can search for sessions based on various 
attributes.
>> You will need the User Name and Password that you created when you 
logged
>> into the UserWorld 2006 registration system.
>>
>>
>>
>> 
>>
>>
>>
>> There are a few presentations files without contents, but are the less.
>>
>>
>>
>> Pedro Cardoso R.
>>
>> MEXICO
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On 9/12/06, Pruitt, Christopher J <[EMAIL PROTECTED]> wrote:
>>
>> **
>>
>> I asked this same question of BMC UserWorld support and this was their
>> reply:
>>
>>
>>
>> From: BMC UserWorld 2006 
[mailto:[EMAIL PROTECTED]<[EMAIL PROTECTED]>]
>>
>>
>> Sent: Friday, September 08, 2006 1:42 PM
>> To: Pruitt, Christopher J
>> Subject: [Ticket#: 2006090810068985] Location of Presentations
>>
>>
>>
>> Thank you for your request.
>>
>> These will be available to download by Sunday in the scheduler.
>>
>> Please let us know if you have any further questions.
>>
>>
>>
>> Regards,
>>
>>
>>
>> BMC UserWorld 2006
>> [EMAIL PROTECTED] 
>
>>
>>
>>
>>
>> However, I just checked and they are still not there.
>>
>> Christopher Pruitt
>> Consultant Specialist
>> EDS - Bank of America
>> I3-Inventory IW Infrastructure Team
>> Phone: +1-972-605-7702 (8-835)
>> mailto: [EMAIL PROTECTED] >
>>
>>
>> Confidentiality Notice: This message and any files transmitted with it 
are
>> intended for the sole use of the entity or individual to whom it is
>> addressed, and may contain information that is confidential, 
privileged, and
>> exempt from disclosure under applicable law. If you are not the intended
>> addressee for this e-mail, you are hereby notified that any copying,
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If you
>> have received this e-mail in error, please immediately destroy, erase, 
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>> discard this message. Please notify the sender immediately by return e-
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>> if you have received this e-mail by mistake.
>>
>>
>>
>>
>>
>> 
>>
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG  ] On Behalf Of Jon Chau
>>
>> Sent: Monday, September 11, 2006 7:34 AM
>> To: arslist@ARSLIST.ORG 

>>
>> Subject: Re: Down Loading Presentations from BMC User World
>>
>>
>>
>> **
>>
>> Has anyone seen these available for download through the scheduler?
>>
>>
>>
>> Jon
>>
>>
>> On 9/5/06, Burkholder, Anthony O <[EMAIL PROTECTED] > wrote:
>>
>> FYI .
>>
>> Anthony
>>
>> -Original Message-
>> From: BMC UserWorld 2006 [mailto: [EMAIL PROTECTED] <
>> mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>> ]
>> Sent: Tuesday, September 05, 2006 11:54 AM
>>
>> Thank you for your request.
>>
>> They will be ready for downloading later this week in the scheduler.
>>
>> Please let us know if you have any further questions.
>>
>> Regards,
>> BMC UserWorld 2006
>> [EMAIL PROTECTED]
>> 1-800-798-8432
>> 801-932-1707
>>
>> 
___

>>
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>> http://www.wwrug.org/>
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>> __20060125___This posting was submitted with 

Re: BUG - No Kewl Info this year

[Tami Palacky]

Rick !!!  i lost you the last night and many tickets to give you.  glad 
you were able to attend and have fun with the rest of us.  until next year 
then  

Tami



On Sat, 2 Sep 2006 15:05:39 -0700, Rick cook <[EMAIL PROTECTED]> wrote:

>Well, the conference itself was very good (except that YOU weren't 
there) -
>like they used to be.  The only thing really missing was the sneak peek at
>the next version.  There just wasn't any, because they're still trying to
>fill in the gaps in the current version of the entire BMC suite, and
>leverage the functionality they put in place in v7.  There's also the fact
>that the majority of the customer base isn't yet on board with v7, so
>there's no sense in putting out a new version until most people have 
caught
>up.
>
>I imagine some incriminating photos will be posted soon, as soon as some 
of
>the blackmail attempts fall through.  Of course, those of you who might 
view
>them might pay NOT to - I mean do you really want to see a bunch of old
>white guys in Hawaiian shirts?
>
>Rick
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
>Sent: Saturday, September 02, 2006 7:30 AM
>To: arslist@ARSLIST.ORG
>Subject: BUG - No Kewl Info this year
>
>How come no one has given those of us who couldn't go any
>updates/posts/stories etc about BUG
>
>Was it that bad?
>
>That boring?
>
>I know it couldn't have been all that great if there were no taunting 
posts
>from the participants!!
>
>Joe?  No photos?
>
>Kim?  Where is the Scoop
>
>Rick?  You posted to the list about ARS stuff... what was wrong?
>
>Claire "who is having the Plumber here to replace a 40' length of pipe AND
>the AC guy here to fix a torn vent..."  I shoulda gone to BUG!  It might
>have been cheaper!
>
>__
__
>___
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>
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Re: Where is everybody?

[Tami Palacky]

what happened to you?  we were at Biscuits and Beer last night then the 
hotel lobby!




On Tue, 29 Aug 2006 09:26:41 -0700, McKenzie, James J C-E LCMC HQISEC/L3 
<[EMAIL PROTECTED]> wrote:

>Burp!
>
>At least the beer was good
>
>No, we are being unusually quiet until tomorrow evening
>
>James McKenzie
>L-3 GSI
>
>
>  _
>
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
>Sent: Tuesday, August 29, 2006 9:25 AM
>To: arslist@ARSLIST.ORG
>Subject: OT: Where is everybody?
>
>
>**
>
>Is this a list or an oil painting?  I know that everyone isn't at RUG.
>
>Did the list server throw a big party as soon as Dan left, and now it's 
too
>hung over to get up?
>
>
>
>Rick
>
>__20060125___This posting was submitted with HTML in
>it___
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Re: RUG 2006 schedule is out!

[Tami Palacky]

Rick,

we will certianly miss you!  i dont know how i will be able to get though 
this RUG without you.

i will miss all of you who will not be able to attend this year.  be sure 
to look for feedback afterwards.  i am sure many will have plenty to say.

Tami


On Tue, 8 Aug 2006 13:31:29 -0700, Rick Cook <[EMAIL PROTECTED]> wrote:

>Well, all y'all will have to enjoy S.F. without me this year.  I just
>got the word we aren't going.  I'll have to live vicariously through
>mobile uplinks and the like.
>
>
>Rick 
>
>
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Don McClure
>Sent: Tuesday, August 08, 2006 1:25 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: RUG 2006 schedule is out!
>
>
>
>** 
>Looks like the University of North Texas crew will be thereChris
>Strauss,
>our director, and mewith Chris and me for the tutorials as well.
> 
> 
> 
>Don W. McClure, P.E.
>Systems Engineer
>University of North Texas
>dwmac_at_unt.edu
>
 [EMAIL PROTECTED] 07-Aug-06 3:49 PM >>>
>
>** 
>Daily schedules are now available, so that you can plan your day(s)
>there.  Looks like some good sessions, but there's probably better info
>to be gleaned outside of them.  I still have to find out if I'll be
>joining you.  What's the count of those going so far?
> 
>https://www.bmcuserworld.com/catalog/eventguide/publicSchedule.jsp
>
>
> 
>
>
>Rick Cook * Remedy Approved Consultant * Denali Advanced Integration *
>(253) 278-4112
>
> 
>__20060125___This posting was submitted with HTML in
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Re: BMCUserWorld 2006 Registration

[Tami Palacky]

I registered on Friday, July 14th without any issues



On Thu, 13 Jul 2006 08:50:04 -0400, igor ivanov <[EMAIL PROTECTED]> 
wrote:

>How many times did you try to register?
>
>I did it three times, put in all of my info, submitted Credit Card, and 
was
>kicked out back to login screen ... and still on Step-3 of registration.
>
>good luck
>
>ii
>
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Re: BMCUserWorld 2006 Registration

[Tami Palacky]

i was able to register last Friday with out any problems

Mike C  -- got the thumbs up!  see you there


On Thu, 13 Jul 2006 08:50:04 -0400, igor ivanov <[EMAIL PROTECTED]> 
wrote:

>How many times did you try to register?
>
>I did it three times, put in all of my info, submitted Credit Card, and 
was
>kicked out back to login screen ... and still on Step-3 of registration.
>
>good luck
>
>ii
>
>__
_
>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>=

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