Re: upgrade 7.1 to 8.1 with ITSM
Hi, That is one difference between DDM and RRR|Chive. RRR|Chive can delete records in the target server that does not exist in the source. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Teresa, Last year, I had a customer who I upgraded in almost the exact same manner. Only difference was they were on ARS 7.5 (and ITSM 7.6). We upgraded directly to 8.1 on new hardware (same from/to versions as you mentioned) and migrated data from the old system using DDM. We also converted existing customisations to overlays. Apart from a few niggles with bringing over Knowledge Articles from RKM 7.5 we had very few issues. The conversation of customisations to overlays and testing took a number of weeks but the benefit of this method was the cutover to the new system. It was simply a shut down old system (except for an Admin only server), perform final DDM (which takes minutes if you keep the data to t date right to the second to last day of go-live), and switch DNS to new environment. The voila, you are live. A word to the wise when using DDM however...it beings through new and updated data perfectly. However...it does NOT remove (or mark for removal) records that have been since deleted. This means that any data (e.g. relationship data such as Incident, Problem, Change relationships etc) which had been deleted since the first DB copy needs to be manually removed. Cheers, J On Sun, 2 Mar 2014 17:32:20 +, teresa S Fannin teresa.s.fan...@accenturefederal.com wrote: List, I am in the process of going from 7.1 to 8.1. But in my case going from: Windows 2003 to windows 2008 SQL Server 2005 to 2012 and 64 bit. My high level plan is to install 8.1 on the windows 2008 server and then apply all my changes ( not major changes) and use migrator to bring over all the data. Or should I upgrading to 7.6.04 or 8.1 in my old windows 2003 system then migrate everything into the newly installed 8.1 windows 2008 system? Thanks for your suggestions? Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Sunday, March 02, 2014 4:29 AM To: arslist@ARSLIST.ORG Subject: Re: upgrade 7.1 to 8.1 with ITSM ** Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have to work on creation/fixing of overlays for th e existing customization before upgrading other applications. Thanks, Sandeep Pandey On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson carlbwil...@gmail.commailto:carlbwil...@gmail.com wrote: ** Hi, There is some very good information available here: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: 02 March 2014 06:45 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called upgrade arsystem server without overlay present. So can we directly jump from 7.1 to 8.1 installer for upgrade in without overlays present scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks Regards, Sandeep Pandey _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: upgrade 7.1 to 8.1 with ITSM
There is some very good information available here: A] https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade B] Refer the videO @ https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know c] https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works # HOW SHOULD ONE Upgrade : Upgrade AR System and CMDB then run BPCU. I would advise to use BPCU to identify the overlays and custom objects. Avoid BPCU to create overlays if you know list of customizations. One could use 8.1 SP1 developer studio and convert the objects to overlays or custom objects based on their documentation. If you don’t have record of customizations then you have no choice and need to run BPCU to create overlays and migrate origin objects. Then proceed with ITSM upgrade. Here are high level steps : 1. Upgrade AR System to 8.1 SP1 2. Upgrade CMDB to 8.1 SP1 and Integrator 3. Run BPCU and create overlays if you cannot do it manually 4. Migrate origin objects and identify duplicate overlays with ref base and delete them using Dev studio (Optional, but save time in reconciliation of overlays) 5. Snapshot utility to take snapshot 6. Upgrade ITSM and RKM together to 8.1 GA 7. Upgrade SRM to 8.1 GA 8. Upgrade SLM to 8.1 GA 9. Snapshot utility to get list of objects for reconciliation 10. Reconcile overlays 11. Unit, functional, integration testing. Note : 1] 8.1 GA SLM Install or Upgrade after you have ITSM 8.1 SP1 is not supported. Refer https://docs.bmc.com/docs/display/public/itsm81/Urgent+issues 2] You can upgrade ITSM , SRM , SLM to 8.1 GA 3] the Upgrade ITSM , SRM to 8.1 SP1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: upgrade 7.1 to 8.1 with ITSM
You can upgrade to 8.1 directly. But please keep in mind if your business really decides to upgrade without overlay then you should understand its implications too. All your customization and its related data will be lost in upgrade if you don't convert your custom codes into overlay. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Sunday, March 02, 2014 12:15 PM To: arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called upgrade arsystem server without overlay present. So can we directly jump from 7.1 to 8.1 installer for upgrade in without overlays present scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks Regards, Sandeep Pandey _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: upgrade 7.1 to 8.1 with ITSM
Hi, There is some very good information available here: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013 /08/12/itsm-upgrade https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013 /08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+ without+overlays+works _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: 02 March 2014 06:45 To: arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called upgrade arsystem server without overlay present. So can we directly jump from 7.1 to 8.1 installer for upgrade in without overlays present scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks Regards, Sandeep Pandey _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: upgrade 7.1 to 8.1 with ITSM
Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have to work on creation/fixing of overlays for th e existing customization before upgrading other applications. Thanks, Sandeep Pandey On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, There is some very good information available here: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey *Sent:* 02 March 2014 06:45 *To:* arslist@ARSLIST.ORG *Subject:* upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called *upgrade arsystem server without overlay present*. So can we directly jump from 7.1 to 8.1 installer for upgrade in *without overlays present* scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks Regards, Sandeep Pandey _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: upgrade 7.1 to 8.1 with ITSM
List, I am in the process of going from 7.1 to 8.1. But in my case going from: Windows 2003 to windows 2008 SQL Server 2005 to 2012 and 64 bit. My high level plan is to install 8.1 on the windows 2008 server and then apply all my changes ( not major changes) and use migrator to bring over all the data. Or should I upgrading to 7.6.04 or 8.1 in my old windows 2003 system then migrate everything into the newly installed 8.1 windows 2008 system? Thanks for your suggestions? Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Sunday, March 02, 2014 4:29 AM To: arslist@ARSLIST.ORG Subject: Re: upgrade 7.1 to 8.1 with ITSM ** Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have to work on creation/fixing of overlays for th e existing customization before upgrading other applications. Thanks, Sandeep Pandey On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson carlbwil...@gmail.commailto:carlbwil...@gmail.com wrote: ** Hi, There is some very good information available here: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: 02 March 2014 06:45 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called upgrade arsystem server without overlay present. So can we directly jump from 7.1 to 8.1 installer for upgrade in without overlays present scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks Regards, Sandeep Pandey _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: upgrade 7.1 to 8.1 with ITSM
First approach is good and fast but instead of using migrator for data movement use rrr|Chive utility.. It works wonders. Thanks, Vikram On Mar 2, 2014 11:04 PM, teresa S Fannin teresa.s.fan...@accenturefederal.com wrote: ** List, I am in the process of going from 7.1 to 8.1. But in my case going from: Windows 2003 to windows 2008 SQL Server 2005 to 2012 and 64 bit. My high level plan is to install 8.1 on the windows 2008 server and then apply all my changes ( not major changes) and use migrator to bring over all the data. Or should I upgrading to 7.6.04 or 8.1 in my old windows 2003 system then migrate everything into the newly installed 8.1 windows 2008 system? Thanks for your suggestions? Teresa *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey *Sent:* Sunday, March 02, 2014 4:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: upgrade 7.1 to 8.1 with ITSM ** Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have to work on creation/fixing of overlays for th e existing customization before upgrading other applications. Thanks, Sandeep Pandey On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, There is some very good information available here: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey *Sent:* 02 March 2014 06:45 *To:* arslist@ARSLIST.ORG *Subject:* upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called *upgrade arsystem server without overlay present*. So can we directly jump from 7.1 to 8.1 installer for upgrade in *without overlays present* scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks Regards, Sandeep Pandey _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: upgrade 7.1 to 8.1 with ITSM
Hi Teresa, Last year, I had a customer who I upgraded in almost the exact same manner. Only difference was they were on ARS 7.5 (and ITSM 7.6). We upgraded directly to 8.1 on new hardware (same from/to versions as you mentioned) and migrated data from the old system using DDM. We also converted existing customisations to overlays. Apart from a few niggles with bringing over Knowledge Articles from RKM 7.5 we had very few issues. The conversation of customisations to overlays and testing took a number of weeks but the benefit of this method was the cutover to the new system. It was simply a shut down old system (except for an Admin only server), perform final DDM (which takes minutes if you keep the data to t date right to the second to last day of go-live), and switch DNS to new environment. The voila, you are live. A word to the wise when using DDM however...it beings through new and updated data perfectly. However...it does NOT remove (or mark for removal) records that have been since deleted. This means that any data (e.g. relationship data such as Incident, Problem, Change relationships etc) which had been deleted since the first DB copy needs to be manually removed. Cheers, J On Sun, 2 Mar 2014 17:32:20 +, teresa S Fannin teresa.s.fan...@accenturefederal.com wrote: List, I am in the process of going from 7.1 to 8.1. But in my case going from: Windows 2003 to windows 2008 SQL Server 2005 to 2012 and 64 bit. My high level plan is to install 8.1 on the windows 2008 server and then apply all my changes ( not major changes) and use migrator to bring over all the data. Or should I upgrading to 7.6.04 or 8.1 in my old windows 2003 system then migrate everything into the newly installed 8.1 windows 2008 system? Thanks for your suggestions? Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Sunday, March 02, 2014 4:29 AM To: arslist@ARSLIST.ORG Subject: Re: upgrade 7.1 to 8.1 with ITSM ** Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have to work on creation/fixing of overlays for th e existing customization before upgrading other applications. Thanks, Sandeep Pandey On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson carlbwil...@gmail.commailto:carlbwil...@gmail.com wrote: ** Hi, There is some very good information available here: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: 02 March 2014 06:45 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called upgrade arsystem server without overlay present. So can we directly jump from 7.1 to 8.1 installer for upgrade in without overlays present scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks Regards, Sandeep Pandey _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
upgrade 7.1 to 8.1 with ITSM
Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called *upgrade arsystem server without overlay present*. So can we directly jump from 7.1 to 8.1 installer for upgrade in *without overlays present* scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks Regards, Sandeep Pandey ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: upgrade 7.1 to 8.1 with ITSM
I would suggest 7.1 to 7.6.04 to 8.1 On 02-Mar-2014 12:15 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called *upgrade arsystem server without overlay present*. So can we directly jump from 7.1 to 8.1 installer for upgrade in *without overlays present* scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks Regards, Sandeep Pandey _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Upgrading AR System 7.1 to 8.1
We have some AR System 7.1 servers (all custom forms, no ITSM) that we want to upgrade to 8.1. We currently are using only the UT as the client, but will be adding a mid-tier server as at least a potential front-end, since after 8.1, it's entirely possible that APIs/DLLs might change and cause the client to be unusable even for custom forms. What we're looking for and not finding is the upgrade path for AR System. Can we go straight to 8.1 in one shot, or do we need to stop first at an intermediate version? I would suspect that it's recommended to stop at 7.6.x to add the proper overlay status to the forms, but if they'll never be upgraded by BMC, I fail to see the requirement of that. Rick Cook Sr. Remedy ITSM Architect TeleCommunication Systems Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading AR System 7.1 to 8.1
Rick, I know you can go from 7.5 directly to 8.1and from 7.1 to 7.5 of coursebut I can't pull anything off the top of my head that would prevent an upgrade directly from 7.1 to 8.1...so my recommendation would be to try it and see :) Regarding the move to 'Custom'...absolutely no need to stop at 7.6.04 to do that...just move all of your objects to Custom when you get to 8.1. On Thu, Oct 17, 2013 at 11:57 AM, Rick Cook remedyr...@gmail.com wrote: We have some AR System 7.1 servers (all custom forms, no ITSM) that we want to upgrade to 8.1. We currently are using only the UT as the client, but will be adding a mid-tier server as at least a potential front-end, since after 8.1, it's entirely possible that APIs/DLLs might change and cause the client to be unusable even for custom forms. What we're looking for and not finding is the upgrade path for AR System. Can we go straight to 8.1 in one shot, or do we need to stop first at an intermediate version? I would suspect that it's recommended to stop at 7.6.x to add the proper overlay status to the forms, but if they'll never be upgraded by BMC, I fail to see the requirement of that. Rick Cook Sr. Remedy ITSM Architect TeleCommunication Systems Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading AR System 7.1 to 8.1
Hi, I would install a new 8.1 server and then user RRR|Chive to migrate all your data over. This will reduce the cut-over time to an hours or so. If you are completely custom, and have very few, and well documented, changed to the core forms such as User or Group, you can skip the best practice conversion thing. In any event, I would just do it in 8.1 manually. Mark your objects and right-click - convert to Custom. Then do the overlays manually on BMC objects you might have changed. I have done the above myself a couple of times, and I know many sites have done so. I have a client of mine doing exactly this right now. They are going from 7.5 though, but they still chose to installed a clean 8.1 server. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We have some AR System 7.1 servers (all custom forms, no ITSM) that we want to upgrade to 8.1. We currently are using only the UT as the client, but will be adding a mid-tier server as at least a potential front-end, since after 8.1, it's entirely possible that APIs/DLLs might change and cause the client to be unusable even for custom forms. What we're looking for and not finding is the upgrade path for AR System. Can we go straight to 8.1 in one shot, or do we need to stop first at an intermediate version? I would suspect that it's recommended to stop at 7.6.x to add the proper overlay status to the forms, but if they'll never be upgraded by BMC, I fail to see the requirement of that. Rick Cook Sr. Remedy ITSM Architect TeleCommunication Systems Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading AR System 7.1 to 8.1
I would test the upgrade in a dev environment before worrying about extra hardware, db's, etc - Original Message - From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Sent: Thursday, October 17, 2013 2:07:55 PM Subject: Re: Upgrading AR System 7.1 to 8.1 Hi, I would install a new 8.1 server and then user RRR|Chive to migrate all your data over. This will reduce the cut-over time to an hours or so. If you are completely custom, and have very few, and well documented, changed to the core forms such as User or Group, you can skip the best practice conversion thing. In any event, I would just do it in 8.1 manually. Mark your objects and right-click - convert to Custom. Then do the overlays manually on BMC objects you might have changed. I have done the above myself a couple of times, and I know many sites have done so. I have a client of mine doing exactly this right now. They are going from 7.5 though, but they still chose to installed a clean 8.1 server. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We have some AR System 7.1 servers (all custom forms, no ITSM) that we want to upgrade to 8.1. We currently are using only the UT as the client, but will be adding a mid-tier server as at least a potential front-end, since after 8.1, it's entirely possible that APIs/DLLs might change and cause the client to be unusable even for custom forms. What we're looking for and not finding is the upgrade path for AR System. Can we go straight to 8.1 in one shot, or do we need to stop first at an intermediate version? I would suspect that it's recommended to stop at 7.6.x to add the proper overlay status to the forms, but if they'll never be upgraded by BMC, I fail to see the requirement of that. Rick Cook Sr. Remedy ITSM Architect TeleCommunication Systems Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading AR System 7.1 to 8.1
Hi, If you installed a brand new 7.1 on brand new hardware, I suspect that the hardware is ready for retirement as well... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I would test the upgrade in a dev environment before worrying about extra hardware, db's, etc - Original Message - From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Sent: Thursday, October 17, 2013 2:07:55 PM Subject: Re: Upgrading AR System 7.1 to 8.1 Hi, I would install a new 8.1 server and then user RRR|Chive to migrate all your data over. This will reduce the cut-over time to an hours or so. If you are completely custom, and have very few, and well documented, changed to the core forms such as User or Group, you can skip the best practice conversion thing. In any event, I would just do it in 8.1 manually. Mark your objects and right-click - convert to Custom. Then do the overlays manually on BMC objects you might have changed. I have done the above myself a couple of times, and I know many sites have done so. I have a client of mine doing exactly this right now. They are going from 7.5 though, but they still chose to installed a clean 8.1 server. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We have some AR System 7.1 servers (all custom forms, no ITSM) that we want to upgrade to 8.1. We currently are using only the UT as the client, but will be adding a mid-tier server as at least a potential front-end, since after 8.1, it's entirely possible that APIs/DLLs might change and cause the client to be unusable even for custom forms. What we're looking for and not finding is the upgrade path for AR System. Can we go straight to 8.1 in one shot, or do we need to stop first at an intermediate version? I would suspect that it's recommended to stop at 7.6.x to add the proper overlay status to the forms, but if they'll never be upgraded by BMC, I fail to see the requirement of that. Rick Cook Sr. Remedy ITSM Architect TeleCommunication Systems Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading AR System 7.1 to 8.1
I know of an installation (currently v6.3 - originally v4.5) that's been running on the same hardware since 2002 - works fine - lasts a long time. Of course from what I've heard about 8.x it is prudent to review the hardware configuration to make sure there is enough horsepower. - Original Message - From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Sent: Thursday, October 17, 2013 2:37:19 PM Subject: Re: Upgrading AR System 7.1 to 8.1 Hi, If you installed a brand new 7.1 on brand new hardware, I suspect that the hardware is ready for retirement as well... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I would test the upgrade in a dev environment before worrying about extra hardware, db's, etc - Original Message - From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Sent: Thursday, October 17, 2013 2:07:55 PM Subject: Re: Upgrading AR System 7.1 to 8.1 Hi, I would install a new 8.1 server and then user RRR|Chive to migrate all your data over. This will reduce the cut-over time to an hours or so. If you are completely custom, and have very few, and well documented, changed to the core forms such as User or Group, you can skip the best practice conversion thing. In any event, I would just do it in 8.1 manually. Mark your objects and right-click - convert to Custom. Then do the overlays manually on BMC objects you might have changed. I have done the above myself a couple of times, and I know many sites have done so. I have a client of mine doing exactly this right now. They are going from 7.5 though, but they still chose to installed a clean 8.1 server. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We have some AR System 7.1 servers (all custom forms, no ITSM) that we want to upgrade to 8.1. We currently are using only the UT as the client, but will be adding a mid-tier server as at least a potential front-end, since after 8.1, it's entirely possible that APIs/DLLs might change and cause the client to be unusable even for custom forms. What we're looking for and not finding is the upgrade path for AR System. Can we go straight to 8.1 in one shot, or do we need to stop first at an intermediate version? I would suspect that it's recommended to stop at 7.6.x to add the proper overlay status to the forms, but if they'll never be upgraded by BMC, I fail to see the requirement of that. Rick Cook Sr. Remedy ITSM Architect TeleCommunication Systems Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading AR System 7.1 to 8.1
We just completed our upgrade of 7.5 to 8.1 on 10/5. We built new servers switching from Sun to Linux, moved from Oracle 10g to 11g with unicode, and added Mid-Tier on the new servers. When ready to do the actual migration cutover for production we used rrrChive to update data (thanks Misi love that product, so easy, no issues). Previously we had gone from 7.0.1 to 7.5 and we had to stop at 7.1 so possibly you can go direct. We are all custom so did the Convert to Custom process which was fairly fast on everything but active links, had to do those in chunks or it timed out. We were planning to keep using the 7.5 client until we could get Mid-Tier ready since it was our first excursion into that area but that lasted a day. The larger forms in the client were so slow we almost had a rebellion. Now, it's not all the clients fault but for instance on the ticket form to retrieve a ticket went from 2-3 secs to 100 secs consistently. We weren't expecting that because on dev it was maybe 5 secs. The difference between dev and prod is the location of the application server, dev is in our office, prod is at an offsite data center. Both databases are offsite. The client apparently is even more chatty on a version it's not designed for. We did a magical VM move of our test server from offsite to onsite and found it too now had the better response time. We'll be doing the same magic on the prod server next week. So we released the Mid-Tier to a few users to start it through it's paces. Things came up continually for the first 5 days. I feel like a 100 year old fireman. Learned alot about cache flushing. Learned alot about the nuances between Submit and After Submit for button initiated new records. Learned alot about browsers, Firefox and IE8-9 seem to work best, although we have many using Chrome and a few Safari's. Started using tabs which work great with mid-tier. Of course initially people had a hard adjusting to the different buttons and cosmetic changes of using the browser. But, they love mid-tier, it's a speed demon! Sync cache working better than regular cache and I've had changes everyday to cache. Less than 10 min to sync. Tab order is odd since it wants to stop at menu buttons or whatever the arrows are called; we had 'session timeouts' no matter what I set the mid-tier config to and found out there was a timeout setting on the port; shortcuts were different and more people that I would have thought use them; IE really prefers to be in compatibility mode. We were timing out on larger query results (3k +). So we added chunking, which by the way,chunks the client tool too. So that means we cannot just export a large query results. I'm sure there's some way I should be able to do it through Report but quite frankly Reports are the least intuitive thing I've seen in a while. Support said just do the qualifications in a report without running the query but you cannot do that, or at least I cannot find a way. We knew that the buttons in the client tool that run Crystal reports would not work in mid-tier ahead of time but didn't think we would have to use mid-tier that quickly. Still have to figure that out. If you're a contractor that's an expert in that I would consider buying some of your time to do the conversion. Contact me directly at spal...@shoppertrak.com. And there's probably other things that are not coming to mind. Good luck, Susan On Thu, Oct 17, 2013 at 12:57 PM, Rick Cook remedyr...@gmail.com wrote: We have some AR System 7.1 servers (all custom forms, no ITSM) that we want to upgrade to 8.1. We currently are using only the UT as the client, but will be adding a mid-tier server as at least a potential front-end, since after 8.1, it's entirely possible that APIs/DLLs might change and cause the client to be unusable even for custom forms. What we're looking for and not finding is the upgrade path for AR System. Can we go straight to 8.1 in one shot, or do we need to stop first at an intermediate version? I would suspect that it's recommended to stop at 7.6.x to add the proper overlay status to the forms, but if they'll never be upgraded by BMC, I fail to see the requirement of that. Rick Cook Sr. Remedy ITSM Architect TeleCommunication Systems Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.1 to 8.1
Download and review the documentation for Best Practice Conversion Utility and Delta Data Migrator. These documents provide some good details for accomplishing what you are wanting to do. -Original Message- From: teresa S Fannin teresa.s.fan...@accenturefederal.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 12:18 pm Subject: 7.1 to 8.1 ** All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems.All serves will be virtual including the SQL Server 2005 DB. See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
7.1 to 8.1
All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems.All serves will be virtual including the SQL Server 2005 DB. See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.1 to 8.1
Hi, An alternative to Delta Data Migrator is RRR|Chive, which is more robust in the Delta Data Migration and can also migrate the data in complete systems. You might have to know a little bit more about which data you want to move though... https://rrr.se/cgi/index?pg=chive Best Regards - Misi, RRR AB, http://rrr.se Download and review the documentation for Best Practice Conversion Utility and Delta Data Migrator. These documents provide some good details for accomplishing what you are wanting to do. -Original Message- From: teresa S Fannin teresa.s.fan...@accenturefederal.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 12:18 pm Subject: 7.1 to 8.1 ** All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems.All serves will be virtual including the SQL Server 2005 DB. See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.1 to 8.1
We have used rrrChive in several NEW server migrations for Remedy and it works great. Have never had an issue with it. I have sets of config files I keep so I can do syncs from prod to test and dev quarterly or as needed and it's just background works. Great product ... thanks Misi ! Susan On Wed, Sep 18, 2013 at 12:45 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, An alternative to Delta Data Migrator is RRR|Chive, which is more robust in the Delta Data Migration and can also migrate the data in complete systems. You might have to know a little bit more about which data you want to move though... https://rrr.se/cgi/index?pg=chive Best Regards - Misi, RRR AB, http://rrr.se Download and review the documentation for Best Practice Conversion Utility and Delta Data Migrator. These documents provide some good details for accomplishing what you are wanting to do. -Original Message- From: teresa S Fannin teresa.s.fan...@accenturefederal.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 18, 2013 12:18 pm Subject: 7.1 to 8.1 ** All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems. All serves will be virtual including the SQL Server 2005 DB. See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.1 to 8.1
Hi Teresa, We have successfully done a upgrade from 7.1 to 8.1. But there are important points to be considered. We used the 7 step staged approach which you find details in the docs.bmc.com. One main issues we faced is with the CMDB architecture change to remove attributes from CMDB and place it in Asset. This required a lot of process and integration changes in our environment. Before the upgrade please perform and analysis of areas/process impacted because of the changes or new functionality introduced in 8.1. Which will help to have a plan on the upgrade. Regards, Karthik On Thu, Sep 19, 2013 at 12:17 AM, teresa S Fannin teresa.s.fan...@accenturefederal.com wrote: ** All, Has anyone gone from ITSM and ARS 7.1 to 8.1 and would like to share your experience? My plan is to start with a fresh install of 8.1 in a staging area and then bring over my customization (nothing to drastic here) and bring over all the data, foundation and Incidents and Changes and Problems.All serves will be virtual including the SQL Server 2005 DB.* *** ** ** See you at WWRUG 2013. Thanks, Teresa Fannin 210-918-8061 ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM 7.1 to 8.1
Hi, Is it possible to move 7.1 SRD's to 8.1, or do I need to recreate them? ARS/ITSM/SRM 8.1 MS SQL Windows ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM 7.1 to 8.1
I believe that if you are upgrading your 7.1 SRM to 8.1, it'll convert everything necessary. On Thu, Jul 18, 2013 at 1:56 PM, Rick Phillips r...@netfirst.com wrote: Hi, Is it possible to move 7.1 SRD's to 8.1, or do I need to recreate them? ARS/ITSM/SRM 8.1 MS SQL Windows __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM 7.1 to 8.1
Thanks, LJ. We're not upgrading the 7.1 server, but instead have moved selected legacy Foundation data to the new 8.1 instance (re-imported via DMT so that we have new ID's and GUID's), and created new foundation data where needed to address new business requirements (also imported via DMT). So it looks like the options are: 1) Manually re-created the SRD's in the new 8.1 system, or 2) Upgrade the 7.1 system (or a clone of it), then export from the upgraded system and import into the pre-production 8.1 system using SRM import/export. rp On 7/18/2013 1:03 PM, Longwing, Lj wrote: ** I believe that if you are upgrading your 7.1 SRM to 8.1, it'll convert everything necessary. On Thu, Jul 18, 2013 at 1:56 PM, Rick Phillips r...@netfirst.com mailto:r...@netfirst.com wrote: Hi, Is it possible to move 7.1 SRD's to 8.1, or do I need to recreate them? ARS/ITSM/SRM 8.1 MS SQL Windows ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
