Re: diff b/w .. Incident ..problem..change
My team felt this thread was very demonstrative of the differences between the ITSM functions. I built a PowerPoint slideshow based on this thread for our internal training. If anyone would like access to it, please mail me off-list. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Sounds like tasking Sanitation to pick up the fridge, EMS to pick up the person that was hit by the fridge The doctors who deal with all of us that have been pursuing this conversation all day. Hey - if there's beer in the fridge, we might need release management to get it out. On Fri, 10 Sep 2010 16:46:30 -0400, Ramey, Anne anne.ra...@nc.gov wrote: Wouldn't the contact person for the incident be the next of kin of the victims (I imagine they themselves won't be able to contribute much to the report)? But the Change implementer should certainly be the person who has the ability to stop the fridge. The problem manager though, should that be the City (because it's falling on the street) or the owner of the building it's falling from? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 10, 2010 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling
Re: diff b/w .. Incident ..problem..change
When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar -- CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Hi Joe, Great example. Thanks I will have to think of wearing a helmet when I am walking on street as well :) Have a great week end. Cheers, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 8:49 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problem..if it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar _ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
You'll probably need an Service Request (SRM) to get the helmet! On Fri, 10 Sep 2010 20:52:19 +0530, Pavan Kumar pava...@adea.com wrote: Hi Joe, Great example. Thanks I will have to think of wearing a helmet when I am walking on street as well :) Have a great week end. Cheers, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 8:49 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Although I enjoyed Joe's example and it is accurate... you might be looking for
a bit more info. This link should help:
http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library
Sections 2.1.2, 2.1.3 and 2.1.4 should help.
Refrigerators falling out of windows are always a problem this time of year.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
pava...@adea.com 09/10/10 11:22 AM
** v\:* {behavior:url(#default#VML);}o\:* {behavior:url(#default#VML);}w\:*
{behavior:url(#default#VML);}.shape
{behavior:url(#default#VML);}st1\:*{behavior:url(#default#ieooui) }Hi Joe,
Great example. Thanks I will have to think of wearing a helmet when I am
walking on street as well*. J Have a great week end. Cheers, Pavan Kumar
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 8:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change
When you are walking on the street, if a refrigerator falls on your head, its
an incident.. :-)
If that refrigerator keeps falling thereafter, it kind of becomes a problem :-)
Whatever you might do for that refrigerator not to fall in the future, without
risking any other casualty, is called a change.. :-)
Sorry Pavan, its Friday and that's the best example I could think without
posting a Friday Humor thread and yet kind of explain what the difference is
between those 3 entities...
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change** Hi All, Can any please let me
know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar
CONFIDENTIALITY CAUTION/DISCLAIMER
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you are not the intended recipient or if you have received this in error,
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you for your understanding and co-operation
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
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Re: diff b/w .. Incident ..problem..change
If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Thanks Ben, I got this link when I googled. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Friday, September 10, 2010 9:07 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Although I enjoyed Joe's example and it is accurate... you might be looking for a bit more info. This link should help: http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library Sections 2.1.2, 2.1.3 and 2.1.4 should help. Refrigerators falling out of windows are always a problem this time of year. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 pava...@adea.com 09/10/10 11:22 AM ** Hi Joe, Great example. Thanks I will have to think of wearing a helmet when I am walking on street as well :) Have a great week end. Cheers, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 8:49 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
That is true.. Problem is usually something that has more of a global effect, effecting more than just 1 person. A single persons problem even if it is the same problem each time is generally treated as an incident, unless there is a genuine reason for it to be classified as a problem.. And most problems are generally addressed by a change.. Even while writing this email I noticed Ben posted a wiki link that should give the proper definitions of the 3 entities.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Friday, September 10, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problem..if it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
So what are you looking for? More information or clarification on some of the
finer points?
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
pava...@adea.com 09/10/10 11:37 AM
** v\:* {behavior:url(#default#VML);}o\:* {behavior:url(#default#VML);}w\:*
{behavior:url(#default#VML);}.shape
{behavior:url(#default#VML);}st1\:*{behavior:url(#default#ieooui) }Thanks Ben,
I got this link when I googled.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Friday, September 10, 2010 9:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change
Although I enjoyed Joe's example and it is accurate... you might be looking
for a bit more info. This link should help:
http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library
Sections 2.1.2, 2.1.3 and 2.1.4 should help.
Refrigerators falling out of windows are always a problem this time of year.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
pava...@adea.com 09/10/10 11:22 AM
** Hi Joe, Great example. Thanks I will have to think of wearing a helmet when
I am walking on street as well*. J Have a great week end. Cheers, Pavan Kumar
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, September 10, 2010 8:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: diff b/w .. Incident ..problem..change
When you are walking on the street, if a refrigerator falls on your head, its
an incident.. :-)
If that refrigerator keeps falling thereafter, it kind of becomes a problem :-)
Whatever you might do for that refrigerator not to fall in the future, without
risking any other casualty, is called a change.. :-)
Sorry Pavan, its Friday and that's the best example I could think without
posting a Friday Humor thread and yet kind of explain what the difference is
between those 3 entities...
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
Sent: Friday, September 10, 2010 11:09 AM
To: arslist@ARSLIST.ORG
Subject: diff b/w .. Incident ..problem..change** Hi All, Can any please let me
know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar
CONFIDENTIALITY CAUTION/DISCLAIMER
Transmission of this email is intended only for the person or entity to which
it is addressed and may contain confidential and/or privileged material. Any
action in reliance upon this information by the person or entity other than the
intended recipient is prohibited and would be at their risk and responsibility.
While Adea takes adequate protection against viruses, neither the sender of
this mail nor Adea accepts any responsibility or liability for interception,
corruption, delay or any virus introduced by this e-mail or any attachment. If
you are not the intended recipient or if you have received this in error,
please delete this email with attachments, if any, and inform the sender. Thank
you for your understanding and co-operation_attend WWRUG10 www.wwrug.com
ARSlist: Where the Answers Are_
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Re: diff b/w .. Incident ..problem..change
True Joe, but it would not be in terms that makes us laugh as much and simple and easy to understand. I've forwared your email to my manager... Thank you so much for the good laugh at the end of a tough week (trying to upgrade 9 servers from 7.0.01 to 7.5...YIKES) Pascale jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/10/2010 08:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Yes Ben, I am actually interested to see more practical examples, Joe has given a good example. The link which you posted got more useful information. Have a good week end. Cheers, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Friday, September 10, 2010 9:15 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change So what are you looking for? More information or clarification on some of the finer points? Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 pava...@adea.com 09/10/10 11:37 AM ** Thanks Ben, I got this link when I googled. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Friday, September 10, 2010 9:07 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Although I enjoyed Joe's example and it is accurate... you might be looking for a bit more info. This link should help: http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library Sections 2.1.2, 2.1.3 and 2.1.4 should help. Refrigerators falling out of windows are always a problem this time of year. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 pava...@adea.com 09/10/10 11:22 AM ** Hi Joe, Great example. Thanks I will have to think of wearing a helmet when I am walking on street as well :) Have a great week end. Cheers, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 8:49 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes
Re: diff b/w .. Incident ..problem..change
Wouldn't it be cool if you could have voice recorded bulletins in Remedy? I wonder if it is possible by using an audio file or video file as an attachment, and somehow calling a media device such as quick time, and playing that audio file or video file with the Refrigerator falling from the sky alert! That would make for a very cool multi-media like home page.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tommy Morris Sent: Friday, September 10, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problem..if it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
LOL, I'm glad it's Friday.. Then, if this is in fact an occurrence, I think the Refrigerator manufacturer might want to go into the drilling business.kuz that's one awesome appliance From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 10, 2010 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problem..if it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar _ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Pascale, I upgraded 10 of them last month..god speed. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, September 10, 2010 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** True Joe, but it would not be in terms that makes us laugh as much and simple and easy to understand. I've forwared your email to my manager... Thank you so much for the good laugh at the end of a tough week (trying to upgrade 9 servers from 7.0.01 to 7.5...YIKES) Pascale jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/10/2010 08:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar _ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change
Joe, Couldn't you build a few small .html files with embedded audio files and run the appropriate one in a Data Visualization field? I tried something once with a view field and a .wav file welcoming you to the Helpdesk home page. They made me turn it off that afternoon. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 12:00 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Wouldn't it be cool if you could have voice recorded bulletins in Remedy? I wonder if it is possible by using an audio file or video file as an attachment, and somehow calling a media device such as quick time, and playing that audio file or video file with the Refrigerator falling from the sky alert! That would make for a very cool multi-media like home page.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tommy Morris Sent: Friday, September 10, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change
Depending on how it's implemented, it could open up some challenges with section 508 compliance. On Fri, 10 Sep 2010 13:35:01 -0400, Reiser, John J john.j.rei...@lmco.com wrote: Joe, Couldn't you build a few small .html files with embedded audio files and run the appropriate one in a Data Visualization field? I tried something once with a view field and a .wav file welcoming you to the Helpdesk home page. They made me turn it off that afternoon. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 12:00 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Wouldn't it be cool if you could have voice recorded bulletins in Remedy? I wonder if it is possible by using an audio file or video file as an attachment, and somehow calling a media device such as quick time, and playing that audio file or video file with the Refrigerator falling from the sky alert! That would make for a very cool multi-media like home page.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tommy Morris Sent: Friday, September 10, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
An incident is when the refrigerator falls from a windows... A problem is when it falls on your boss or girlfriend A change is what will happen when they find out it was you that let it slip SELECT * FROM User WHERE Clue 0 0 rows returned From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** That is true.. Problem is usually something that has more of a global effect, effecting more than just 1 person. A single persons problem even if it is the same problem each time is generally treated as an incident, unless there is a genuine reason for it to be classified as a problem.. And most problems are generally addressed by a change.. Even while writing this email I noticed Ben posted a wiki link that should give the proper definitions of the 3 entities.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Friday, September 10, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Ah. Good Friday humor Herb Partlow IB Technical Consulting O- 408.253.0344 F - 408.253.0344 C - 408.309.5316 Sent from iPhone On Sep 10, 2010, at 1:01 PM, Richard Copits richard@bwc.state.oh.us wrote: ** An incident is when the refrigerator falls from a windows… A problem is when it falls on your boss or girlfriend…. A change is what will happen when they find out it was you that let it slip…. SELECT * FROM User WHERE Clue 0 0 rows returned From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** That is true.. Problem is usually something that has more of a global effect, effecting more than just 1 person. A single persons problem even if it is the same problem each time is generally treated as an incident, unless there is a genuine reason for it to be classified as a problem.. And most problems are generally addressed by a change.. Even while writing this email I noticed Ben posted a wiki link that should give the proper definitions of the 3 entities.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Friday, September 10, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that’s a problem….if it keeps falling after it falls on the first person (through the earth into the core), it’s just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
If it bounces twice and hits tow additional people that is a recurring Incident and a template should be created to make the documentation easier. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Wouldn't the contact person for the incident be the next of kin of the victims (I imagine they themselves won't be able to contribute much to the report)? But the Change implementer should certainly be the person who has the ability to stop the fridge. The problem manager though, should that be the City (because it's falling on the street) or the owner of the building it's falling from? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 10, 2010 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
and if it hits someone on their way to root for their favorite team, it might just be a case of the fridge hitting the fan On Fri, 10 Sep 2010 15:43:11 -0500, Tommy Morris tommy.mor...@radioshack.com wrote: But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
And if a tree growing caused the fridge to tip over, that would be the 'root cause' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change and if it hits someone on their way to root for their favorite team, it might just be a case of the fridge hitting the fan On Fri, 10 Sep 2010 15:43:11 -0500, Tommy Morris tommy.mor...@radioshack.com wrote: But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Sounds like tasking Sanitation to pick up the fridge, EMS to pick up the person that was hit by the fridge The doctors who deal with all of us that have been pursuing this conversation all day. Hey - if there's beer in the fridge, we might need release management to get it out. On Fri, 10 Sep 2010 16:46:30 -0400, Ramey, Anne anne.ra...@nc.gov wrote: Wouldn't the contact person for the incident be the next of kin of the victims (I imagine they themselves won't be able to contribute much to the report)? But the Change implementer should certainly be the person who has the ability to stop the fridge. The problem manager though, should that be the City (because it's falling on the street) or the owner of the building it's falling from? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 10, 2010 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access
Re: diff b/w .. Incident ..problem..change
All this is the result of incorrect Foundation Data... Leonard Neely -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Sounds like tasking Sanitation to pick up the fridge, EMS to pick up the person that was hit by the fridge The doctors who deal with all of us that have been pursuing this conversation all day. Hey - if there's beer in the fridge, we might need release management to get it out. On Fri, 10 Sep 2010 16:46:30 -0400, Ramey, Anne anne.ra...@nc.gov wrote: Wouldn't the contact person for the incident be the next of kin of the victims (I imagine they themselves won't be able to contribute much to the report)? But the Change implementer should certainly be the person who has the ability to stop the fridge. The problem manager though, should that be the City (because it's falling on the street) or the owner of the building it's falling from? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 10, 2010 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where
Re: diff b/w .. Incident ..problem..change
I wish I was going to RUG his year so we could diagram this fridge scenario. Sounds like it would be a great after-hours session. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: Friday, September 10, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change All this is the result of incorrect Foundation Data... Leonard Neely -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Sounds like tasking Sanitation to pick up the fridge, EMS to pick up the person that was hit by the fridge The doctors who deal with all of us that have been pursuing this conversation all day. Hey - if there's beer in the fridge, we might need release management to get it out. On Fri, 10 Sep 2010 16:46:30 -0400, Ramey, Anne anne.ra...@nc.gov wrote: Wouldn't the contact person for the incident be the next of kin of the victims (I imagine they themselves won't be able to contribute much to the report)? But the Change implementer should certainly be the person who has the ability to stop the fridge. The problem manager though, should that be the City (because it's falling on the street) or the owner of the building it's falling from? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 10, 2010 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan
Re: diff b/w .. Incident ..problem..change
Do you think Demonstrations would be needed? On Fri, 10 Sep 2010 16:39:47 -0500, Tommy Morris tommy.mor...@radioshack.com wrote: I wish I was going to RUG his year so we could diagram this fridge scenario. Sounds like it would be a great after-hours session. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: Friday, September 10, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change All this is the result of incorrect Foundation Data... Leonard Neely -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Sounds like tasking Sanitation to pick up the fridge, EMS to pick up the person that was hit by the fridge The doctors who deal with all of us that have been pursuing this conversation all day. Hey - if there's beer in the fridge, we might need release management to get it out. On Fri, 10 Sep 2010 16:46:30 -0400, Ramey, Anne anne.ra...@nc.gov wrote: Wouldn't the contact person for the incident be the next of kin of the victims (I imagine they themselves won't be able to contribute much to the report)? But the Change implementer should certainly be the person who has the ability to stop the fridge. The problem manager though, should that be the City (because it's falling on the street) or the owner of the building it's falling from? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 10, 2010 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem
Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change
I never tried anything to achieve something like that.. its just a thought that occurred after Tommy Morris posted the comment about a broadcast bulletin with a critical priority. The view field or DVF field would be the only way of displaying it for sure, I was just thinking aloud on how you would set one of these field with the appropriate media player embedded in it.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Reiser, John J Sent: Friday, September 10, 2010 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Joe, Couldn't you build a few small .html files with embedded audio files and run the appropriate one in a Data Visualization field? I tried something once with a view field and a .wav file welcoming you to the Helpdesk home page. They made me turn it off that afternoon. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 12:00 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Wouldn't it be cool if you could have voice recorded bulletins in Remedy? I wonder if it is possible by using an audio file or video file as an attachment, and somehow calling a media device such as quick time, and playing that audio file or video file with the Refrigerator falling from the sky alert! That would make for a very cool multi-media like home page.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tommy Morris Sent: Friday, September 10, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problem..if it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar -- CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: diff b/w .. Incident ..problem..change
Yes yes!! And a video of it posted duly on youtube or twitter!! lol Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of pritch Sent: Friday, September 10, 2010 6:03 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Do you think Demonstrations would be needed? On Fri, 10 Sep 2010 16:39:47 -0500, Tommy Morris tommy.mor...@radioshack.com wrote: I wish I was going to RUG his year so we could diagram this fridge scenario. Sounds like it would be a great after-hours session. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: Friday, September 10, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change All this is the result of incorrect Foundation Data... Leonard Neely -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Sounds like tasking Sanitation to pick up the fridge, EMS to pick up the person that was hit by the fridge The doctors who deal with all of us that have been pursuing this conversation all day. Hey - if there's beer in the fridge, we might need release management to get it out. On Fri, 10 Sep 2010 16:46:30 -0400, Ramey, Anne anne.ra...@nc.gov wrote: Wouldn't the contact person for the incident be the next of kin of the victims (I imagine they themselves won't be able to contribute much to the report)? But the Change implementer should certainly be the person who has the ability to stop the fridge. The problem manager though, should that be the City (because it's falling on the street) or the owner of the building it's falling from? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 10, 2010 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010
Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change
We have a dvf that has an embedded gif and flashes a red border around the broadcast on our end-user page. The dvf is only visible for critical broadcasts. Kind of cheesy from a developer standpoint but the business partners love it. Flashing colors and graphs ya know. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 6:04 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** I never tried anything to achieve something like that.. its just a thought that occurred after Tommy Morris posted the comment about a broadcast bulletin with a critical priority. The view field or DVF field would be the only way of displaying it for sure, I was just thinking aloud on how you would set one of these field with the appropriate media player embedded in it.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Reiser, John J Sent: Friday, September 10, 2010 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Joe, Couldn't you build a few small .html files with embedded audio files and run the appropriate one in a Data Visualization field? I tried something once with a view field and a .wav file welcoming you to the Helpdesk home page. They made me turn it off that afternoon. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 12:00 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: diff b/w .. Incident ..problem..change ** Wouldn't it be cool if you could have voice recorded bulletins in Remedy? I wonder if it is possible by using an audio file or video file as an attachment, and somehow calling a media device such as quick time, and playing that audio file or video file with the Refrigerator falling from the sky alert! That would make for a very cool multi-media like home page.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Tommy Morris Sent: Friday, September 10, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator repeatedly falls on others, that's a problemif it keeps falling after it falls on the first person (through the earth into the core), it's just a continuation of the same incident. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG
Re: diff b/w .. Incident ..problem..change
Can we volunteer the actors? I have a list of people who should walk under a fridge lol -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 6:13 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Yes yes!! And a video of it posted duly on youtube or twitter!! lol Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of pritch Sent: Friday, September 10, 2010 6:03 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Do you think Demonstrations would be needed? On Fri, 10 Sep 2010 16:39:47 -0500, Tommy Morris tommy.mor...@radioshack.com wrote: I wish I was going to RUG his year so we could diagram this fridge scenario. Sounds like it would be a great after-hours session. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: Friday, September 10, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change All this is the result of incorrect Foundation Data... Leonard Neely -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Sounds like tasking Sanitation to pick up the fridge, EMS to pick up the person that was hit by the fridge The doctors who deal with all of us that have been pursuing this conversation all day. Hey - if there's beer in the fridge, we might need release management to get it out. On Fri, 10 Sep 2010 16:46:30 -0400, Ramey, Anne anne.ra...@nc.gov wrote: Wouldn't the contact person for the incident be the next of kin of the victims (I imagine they themselves won't be able to contribute much to the report)? But the Change implementer should certainly be the person who has the ability to stop the fridge. The problem manager though, should that be the City (because it's falling on the street) or the owner of the building it's falling from? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Friday, September 10, 2010 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change But out of all of this who is the contact person? The one with the fridge or the owner of the fridge? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, September 10, 2010 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If the fridge falls on two people at once, the second person's is obviously a duplicate incident, but if the fridge bounces and falls on a second person, is that a duplicate incident as well-or just a related incident? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Friday, September 10, 2010 4:30 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change If someone is hiding in the fridge, is that an undocumented feature? (friday humor from a couple months ago)! On Fri, 10 Sep 2010 16:22:21 -0400, Ramey, Anne anne.ra...@nc.gov wrote: And if you know where the refridgerator is falling from and who, um, let it slip, that's a known error. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. Re: diff b/w .. Incident ..problem..change Tommy Morris Fri, 10 Sep 2010 08:41:19 -0700 If the refrigerator is punching a hole through the earth I believe that a Broadcast Bulletin would need to be created with a critical priority. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, September 10, 2010 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change ** I would revise that to say that a problem is if the refrigerator
