Re: ARDBC LDAP

[Misi Mladoniczky]

Hi,

Something tickles in the back of my mind about the 15-char limit had been
removed, or should be removed...

If the 15-char limit is in place, you must have a unique attribute that
will fit.

Unless, as I said, you can leverage a table-field to do what you want to
do. The reason is that the table-field will only do one retrieval using
ARGetListEntryWithFields().

You can also modify the source for the ARDBC-LDAP-plugin, and pack the DN
so that it will fit the 15-char limit...

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
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> The fact is that I do not have ownership on the LDAP directory, and I have
> to use the dn. I cannot add any sn or uid, and the process owner will not
> make the change for me...
>
> Kais
>
> On 20 Apr 2010, at 17:46, Grooms, Frederick W wrote:
>
>> I believe someone in the past suggested using  uSNCreated  as the
>> mapping for RequestID.
>>
>> Fred
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
>> Sent: Tuesday, April 20, 2010 10:20 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ARDBC LDAP
>>
>> I have not done this recently.
>>
>> My experience was that you needed to add a unique attribute to the
>> directory that could be used to retrieve the actual record.
>>
>> If you are only doing a table-refresh to load data, you will not need
>> this, as the system only performs a single "search".
>>
>> If you are using set-fields or push-fields, the unique
>> max-15-character-key is needed.
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support
>> Sent: Tuesday, April 20, 2010 8:44 AM
>> To: arslist@ARSLIST.ORG
>> Subject: ARDBC LDAP
>>
>>> Hi listeners,
>>>
>>> Has anybody ever been able to use the ARDBC LDAP plugin mapping the
>>> request id to the dn ? I succeeded with mapping to attribute where
>>> length
>>> is less than 15 characters, but I can't succeed with longer strings,
>>> while
>>> it is documented as being supported. I am using ARS 7.5 patch 3.
>>>
>>> Thanks for your help.
>>>
>>> Kais
>>
>> ___
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>
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Re: Logic in active links vs. filters

[Misi Mladoniczky]

Hi,

Old entries can never be changed.

You can have multiple filters adding to the same diary entry in this way:
FLTR
  Set-Fields CURRENT
diary = "hello"
FLTR
  Set-Fields CURRENT
diary = "goodbye"

In ACTLs you have to do it like this to append data, if you do not want to
replace something a user or other ACTL has added to the new diary entry.
ACTL
  Set-Fields CURRENT
diary = $diary$ + "
here we go"

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Rabi,
>
> I'm curious about one thing you just said.
>
>
>
> --
> One peculiar thing active links can do that filters can't is that if you
> want to take the current (transaction) value of a diary field and change
> it
> in any way other than adding to the end, active links are the way to go.
> Filters can't do it.
>
> --
>
>
>
> I may be off base on this one.but if you take the proposed action, what
> happens is you take the current transaction value and modify
> it..true.essentially doing "some string" + "TR.work log"..diaries are
> treated as char strings essentially via AL's..but once it hits the
> filter.what's in the worklog is already there, so the best you can do is
> append to the end.is that what you meant?
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
> Sent: Tuesday, April 20, 2010 4:02 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Logic in active links vs. filters
>
>
>
> **
>
>
> One common issue I have seen in a lot of custom Remedy code is the use of
> Active Links to enforce business rules, data validation etc. Not always a
> good idea, because if the client is not Remedy User, these rules will be
> bypassed.
>
> Think API programs, Web Services, Remedy Import, runmacro.exe, DSO and
> also
> transactions initiated by Push Field actions (and macros as well??).
>
> Active links exist/run in Remedy User only (and thru browser/mid-tier, of
> course), so unless a record is being created or updated because the user
> clicked on the Save button on that very record on Remedy User, active
> links
> (that are set to execute on, say,  submit/modify) will never get to
> execute
> on the record.
>
> It still makes sense to write rules/validation using active links, to
> provide immediate feedback to the user based on her actions, before the
> record is saved. But if the rules need to be enforced all the time, you
> want
> filters as well, as a foolproof gatekeeper. No transaction can bypass
> them.
>
> --
> One thing I learned the hard way (on my RAC exam), was that filters can
> throw a message, but not an actionable prompt, such as a Yes/No question.
> I
> had to redo a lot of my code on the exam because of this surprise.
> In my defense that was many many years ago and I didn't fully understand
> how
> transactions were processed.
>
> Now I understand that filters can't in any way cause anything to happen at
> Remedy User, other than pop a message box after the transaction has
> completed (or errored out).
> All the messages from that transaction are lumped together in that one pop
> up, and the only choice is to click on the "Ok" button. It's not going to
> affect the transaction in any way, because it already processed.
>
> --
> One peculiar thing active links can do that filters can't is that if you
> want to take the current (transaction) value of a diary field and change
> it
> in any way other than adding to the end, active links are the way to go.
> Filters can't do it.
>
> For example, you can do this in Active links
> Work Log = "Some string" + Work Log
>
> But if you do the same thing in a filter, the result is
> Work Log = Work Log + "Some string"
>
> Not a big deal most of the time.
>
>
>
>
>
>
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Re: need to design a counter

[Halleux, Jean-Louis]

Hi Raj,

Create 2 filters and a temporary checkbox on form 1
1 filter is linked to form 2, and it does a push to form 1, setting the
temporary checkbox to 0
The other filter is linked to form 1, and it does a set action. The Run
If is 'TR.Checkbox' = 0, and the Set Field is Integer field = Integer
field +1,

Best regards,
Jean-Louis


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Raj
Sent: vendredi 16 avril 2010 2:04
To: arslist@ARSLIST.ORG
Subject: need to design a counter

Hello all,
There is an integer field on form1.
need to design a counter which increments the count by one for every
submit on form2.
So, need to write a filter on submit of form 2 which increments the
integer field on form 1 by 1 for every submit on form 2.please advise.
thanks,
Raj


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Cannot create classes in CMDB

[Sergio Tomillero]

Hi List,

I cannot create classes in CMDB. Each time I try to create one, instead I do
not get any message in the screen, the class shows Error status and is not
created. 
arerror.log returns (I translate)
Wed Apr 21 09:04:00 2010  CMDB Dispatcher : Server busy. Exhausted the time
of wait during the recovery of information. Retry operation.
(Servername)ARERR - 93

Arapi.log returns  FAIL -- RPC Client has timed out in several
ARGetServerInfo, ARGetListSchema,  ARGetEncryptInfo

I have increased the time out from 5 seconds to 10, but the problem goes on.
Also in cmdbengdebug.log there is nothing significant. The same as arsql.log


My environment profile:
OS: Windows 2003 Server Standard Edition 64 bits
CMDB version: 7.6.0 patch 1
ARServer: 7.5 patch 4

Any idea? 

Thanks & regards,
Sergio Tomillero

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Re: ARDBC LDAP

[Halleux, Jean-Louis]

Hi Misi,

Have you been able to find the source of the AREA/ARDBC plugins ?
I am very intersted in getting these. 

Best regards,
Jean-Louis

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: mercredi 21 avril 2010 9:09
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP

Hi,

Something tickles in the back of my mind about the 15-char limit had
been
removed, or should be removed...

If the 15-char limit is in place, you must have a unique attribute that
will fit.

Unless, as I said, you can leverage a table-field to do what you want to
do. The reason is that the table-field will only do one retrieval using
ARGetListEntryWithFields().

You can also modify the source for the ARDBC-LDAP-plugin, and pack the
DN
so that it will fit the 15-char limit...

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.

> The fact is that I do not have ownership on the LDAP directory, and I
have
> to use the dn. I cannot add any sn or uid, and the process owner will
not
> make the change for me...
>
> Kais
>
> On 20 Apr 2010, at 17:46, Grooms, Frederick W wrote:
>
>> I believe someone in the past suggested using  uSNCreated  as the
>> mapping for RequestID.
>>
>> Fred
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
>> Sent: Tuesday, April 20, 2010 10:20 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ARDBC LDAP
>>
>> I have not done this recently.
>>
>> My experience was that you needed to add a unique attribute to the
>> directory that could be used to retrieve the actual record.
>>
>> If you are only doing a table-refresh to load data, you will not need
>> this, as the system only performs a single "search".
>>
>> If you are using set-fields or push-fields, the unique
>> max-15-character-key is needed.
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support
>> Sent: Tuesday, April 20, 2010 8:44 AM
>> To: arslist@ARSLIST.ORG
>> Subject: ARDBC LDAP
>>
>>> Hi listeners,
>>>
>>> Has anybody ever been able to use the ARDBC LDAP plugin mapping the
>>> request id to the dn ? I succeeded with mapping to attribute where
>>> length
>>> is less than 15 characters, but I can't succeed with longer strings,
>>> while
>>> it is documented as being supported. I am using ARS 7.5 patch 3.
>>>
>>> Thanks for your help.
>>>
>>> Kais
>>
>>

___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>

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SV: Cannot create classes in CMDB

[Steinar Halland]

Have you tried creating the class with the cmdbdriver utility that ships with 
the CMDB?

Best regards

Steinar

-Opprinnelig melding-
Fra: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] På vegne av Sergio Tomillero
Sendt: 21. april 2010 09:58
Til: arslist@ARSLIST.ORG
Emne: Cannot create classes in CMDB

Hi List,

I cannot create classes in CMDB. Each time I try to create one, instead I do
not get any message in the screen, the class shows Error status and is not
created.
arerror.log returns (I translate)
Wed Apr 21 09:04:00 2010  CMDB Dispatcher : Server busy. Exhausted the time
of wait during the recovery of information. Retry operation.
(Servername)ARERR - 93

Arapi.log returns  FAIL -- RPC Client has timed out in several
ARGetServerInfo, ARGetListSchema,  ARGetEncryptInfo

I have increased the time out from 5 seconds to 10, but the problem goes on.
Also in cmdbengdebug.log there is nothing significant. The same as arsql.log


My environment profile:
OS: Windows 2003 Server Standard Edition 64 bits
CMDB version: 7.6.0 patch 1
ARServer: 7.5 patch 4

Any idea?

Thanks & regards,
Sergio Tomillero

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Re: ARDBC LDAP

[Misi Mladoniczky]

Hi Jean-Louis,

I thought it was included in the API, but as it appears, only the sample
for the AREA-LDAP is included. Not the ARDBC-LDAP...

The ARDBC-LDAP would be much more complicated I guess.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Misi,
>
> Have you been able to find the source of the AREA/ARDBC plugins ?
> I am very intersted in getting these.
>
> Best regards,
> Jean-Louis
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: mercredi 21 avril 2010 9:09
> To: arslist@ARSLIST.ORG
> Subject: Re: ARDBC LDAP
>
> Hi,
>
> Something tickles in the back of my mind about the 15-char limit had
> been
> removed, or should be removed...
>
> If the 15-char limit is in place, you must have a unique attribute that
> will fit.
>
> Unless, as I said, you can leverage a table-field to do what you want to
> do. The reason is that the table-field will only do one retrieval using
> ARGetListEntryWithFields().
>
> You can also modify the source for the ARDBC-LDAP-plugin, and pack the
> DN
> so that it will fit the 15-char limit...
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs.
> Find these products, and many free tools and utilities, at
> http://rrr.se.
>
>> The fact is that I do not have ownership on the LDAP directory, and I
> have
>> to use the dn. I cannot add any sn or uid, and the process owner will
> not
>> make the change for me...
>>
>> Kais
>>
>> On 20 Apr 2010, at 17:46, Grooms, Frederick W wrote:
>>
>>> I believe someone in the past suggested using  uSNCreated  as the
>>> mapping for RequestID.
>>>
>>> Fred
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
>>> Sent: Tuesday, April 20, 2010 10:20 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: ARDBC LDAP
>>>
>>> I have not done this recently.
>>>
>>> My experience was that you needed to add a unique attribute to the
>>> directory that could be used to retrieve the actual record.
>>>
>>> If you are only doing a table-refresh to load data, you will not need
>>> this, as the system only performs a single "search".
>>>
>>> If you are using set-fields or push-fields, the unique
>>> max-15-character-key is needed.
>>>
>>>Best Regards - Misi, RRR AB, http://www.rrr.se
>>>
>>> Products from RRR Scandinavia:
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>> logs.
>>> Find these products, and many free tools and utilities, at
>>> http://rrr.se.
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support
>>> Sent: Tuesday, April 20, 2010 8:44 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: ARDBC LDAP
>>>
 Hi listeners,

 Has anybody ever been able to use the ARDBC LDAP plugin mapping the
 request id to the dn ? I succeeded with mapping to attribute where
 length
 is less than 15 characters, but I can't succeed with longer strings,
 while
 it is documented as being supported. I am using ARS 7.5 patch 3.

 Thanks for your help.

 Kais
>>>
>>>
> 
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>>
>>
> 
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attend ww

Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[koray]

@Juan Ingles: The C script exits with 0 in any case.
Trying above "arsystem env " results with
Abort - core dumped

However the script isn't directly called in order to set the
environment variables. mypath/script consists of

#!/usr/bin/sh
LD_LIBRARY_PATH=
export LD_LIBRARY_PATH
// "$@"

@Conny: you are right, I doubt that this is really related to the
environment variables.. But i am not sure how to overcome this..

Best Regards,
Koray

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Re: need to design a counter

[Daniel Condrea]

Hi Raj,

In your example 'form1' is parent. 'form2' is child. In form2 tickets
are created based on ticket created in form1. In this case on 'form2'
you must have a required field that hold 'Request ID' for ticket
submitted in form1.
Create a display only field of type integer on form1.

Define a filter that executes on 'Get Entry' on form1 with a an action
'set fields'. In the action 'set fields' run an SQL that counts how many
tickets exists in form2 that reference the current ticket from form1.

For reports create a join form based on form1 and form2.

Best regards,
Daniel


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Raj
Sent: vendredi 16 avril 2010 2:04
To: arslist@ARSLIST.ORG
Subject: need to design a counter

Hello all,
There is an integer field on form1.
need to design a counter which increments the count by one for every
submit on form2.
So, need to write a filter on submit of form 2 which increments the
integer field on form 1 by 1 for every submit on form 2.please advise.
thanks,
Raj


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Re: Service-now.com

[Tanner, Doug]

Well said Tim, in the past I watched the list and replied much more often. As 
being a true old timer (1996 – Present)
But there are just too many annoying people like “Oracle4Me”, and people that 
are not even willing to open a pdf manual or crack a book. I think it’s a 
generational thing ☺

Doug Tanner
Former RAC – Remedy Instructor
Current RSP
Remedy 3.X and beyond


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Tuesday, April 20, 2010 9:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

**
You’re the one that said:

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com
Sent: Monday, April 19, 2010 2:39 PM

Yes - they trial last for 30-60 days, and I want to be able to develop without 
using my client's server.
Kind of like in the old days when we had UNLIMITED access under demo.
I wasn’t making up something, that was your quote.
But looking back in the archives I see that you called yourself a “Newbie” in a 
post dated Feb 2009. By your own words, you’ve only been around this product 
for about a year, so you know nothing about the “old days”.

You need to distinguish between DEMO and TRIAL.
DEMO mode offers year round access, full ARS functionality with slight 
restrictions, those being 2000 records PER FORM (not total) and 3 fixed 
licenses.
TRIAL is completely unlimited access, unlimited records, full functionality, 
without fee. Thus TRIAL has a time constraint.
Again:

· If you’re just doing independent development of custom apps, your 
technical needs are met. Year round access with full ARS functionality but 
limited licenses and limited to 2000 records per form is plenty (the community 
has been doing it for years) and you’re just complaining to complain.

· If you’re developing for a legit client who has implemented the ITSM 
Suite, they need a licensed dev server.

· If you’re developing independently against the ITSM Suite, you have a 
valid complaint with regards to the fact that you can’t install it at all and 
do anything with it on the development side and I agree with you. BMC should 
offer some sort of developer access to the suite.

Lastly, if you’re truly the type of person that makes decisions and advises 
clients based on the fact that a company got on your nerves because they don’t 
have the exact developer format that you “need” instead of being based on the 
real power and long term benefit of the product line, then I feel sorry for 
your clients; glad to see you moving on to other products and I wish I knew 
your real name so I wouldn’t accidently hire you in the future.

Tim Powell

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Tuesday, April 20, 2010 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

**
I am not looking for an unlimited Demo.  This is not a sales issue.  My 
technical needs are:  a demo with access all year round with a reasonable level 
of records. (not 2000)  I  wish BMC would have consideration for the developers 
(i.e. a Developer's Edition so developers can work it).  If they offered a 
Developer's edition for a reasonable price, I would buy it.  They just get on 
my nerves - which is why I am looking at other products.

In a message dated 4/19/2010 7:08:42 P.M. Eastern Daylight Time, 
timothy.pow...@pbs-consulting.com writes:
**
But Oracle referred to the needs of his “clients”.
With the BMC Apps statement, you’re headed back to Joe’s point. “if you cannot 
justify buying a product in about 60 days, then you do not need the product”.
If you have a client that has the need for an app like the current ITSM Suite 
AND they have a need to add custom development to it, then they will have a 
development server that is fully licensed and purposed for just that type of 
effort. If they don’t they’re fools.

I’ve been with the Remedy line since 3.0 and I don’t recall there ever being a 
fully “unlimited access” DEMO version that let you do anything without 
restriction.
I do recall that with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could 
install that Helpdesk (as well as Change and Asset I believe) with the 3 fixed 
license capabilities and 2000 record limitation. The HD installer added 3 
application licenses to the mix that could be used with the 3 ARS fixed 
licenses. So you could develop against it.

Now if WE want to develop against the current ITSM Suite on our own for OUR 
purposes (not a client’s purpose), then I agree that even if you could get the 
current suite installed on a DEMO account, it wouldn’t work right or for long. 
But I don’t think you can even add the required additional licenses needed for 
an install on a DEMO acct.

I am a strong proponent (as many other Listers are) that BMC should add 3 of 
all the licenses for the current suite upon installation (like they did in HD 
4.x), make sur

Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[koray]

Hello again,

Can anyone send me the output of "env" command related to Remedy or
APIs?

Best Regards,
Koray

On Apr 21, 12:24 pm, koray  wrote:
> @Juan Ingles: The C script exits with 0 in any case.
> Trying above "arsystem env " results with
> Abort - core dumped
>
> However the script isn't directly called in order to set the
> environment variables. mypath/script consists of
>
> #!/usr/bin/sh
> LD_LIBRARY_PATH=
> export LD_LIBRARY_PATH
> // "$@"
>
> @Conny: you are right, I doubt that this is really related to the
> environment variables.. But i am not sure how to overcome this..
>
> Best Regards,
> Koray
>
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AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[Conny Martin]

following env-vars are set by arsystem

LANG
TWO_TASK
ARCONFIGDIR
LC_ALL
PATH
ORACLE_HOME
LD_LIBRARY_PATH
ORA_NLS
ORA_NLS32
ORA_NLS33
NLS_LANG
NLSPATH
CLIENT_LOCALE 

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 13:57
An: arslist@ARSLIST.ORG
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

Hello again,

Can anyone send me the output of "env" command related to Remedy or APIs?

Best Regards,
Koray

On Apr 21, 12:24 pm, koray  wrote:
> @Juan Ingles: The C script exits with 0 in any case.
> Trying above "arsystem env " results with Abort - core 
> dumped
>
> However the script isn't directly called in order to set the 
> environment variables. mypath/script consists of
>
> #!/usr/bin/sh
> LD_LIBRARY_PATH=
> export LD_LIBRARY_PATH
> // "$@"
>
> @Conny: you are right, I doubt that this is really related to the 
> environment variables.. But i am not sure how to overcome this..
>
> Best Regards,
> Koray
>
> __
> _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
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> arslist+unsubscr...@googlegroups.com.
> For more options, visit this group 
> athttp://groups.google.com/group/arslist?hl=en.

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ARAPI.NET 7.5.xxx

[Paul Kowalski]

I have a VB.NET program that reads Active links. It's a simple loop thru all
active links and output the RunIfQualification, out of over 3000 active
links around 10 fail and I'm getting an error from arapi.net. The active
links that fail pretty simple (not complex). 

Are there any known issues or work arounds?

Server ARS 7.01
ARAPI.NET 7.5 (downloaded last week)

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Re: ARAPI.NET 7.5.xxx

[Frank Caruso]

I have had issues doing this with alinks that fire on Service.

On Wed, Apr 21, 2010 at 3:03 PM, Paul Kowalski wrote:

> I have a VB.NET program that reads Active links. It's a simple loop thru
> all
> active links and output the RunIfQualification, out of over 3000 active
> links around 10 fail and I'm getting an error from arapi.net. The active
> links that fail pretty simple (not complex).
>
> Are there any known issues or work arounds?
>
> Server ARS 7.01
> ARAPI.NET 7.5 (downloaded last week)
>
>
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[koray]

A few of them were missing such as ARCONFIGDIR but although I tried
copying them from another server it didn't work again..
I did the server restart to see shell messages and it is exactly the
same : X Abort(coredump)

I am totally lost.

On Apr 21, 3:05 pm, Conny Martin  wrote:
> following env-vars are set by arsystem
>
> LANG
> TWO_TASK
> ARCONFIGDIR
> LC_ALL
> PATH
> ORACLE_HOME
> LD_LIBRARY_PATH
> ORA_NLS
> ORA_NLS32
> ORA_NLS33
> NLS_LANG
> NLSPATH
> CLIENT_LOCALE
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von koray
> Gesendet: Mittwoch, 21. April 2010 13:57
> An: arsl...@arslist.org
> Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
>
> Hello again,
>
> Can anyone send me the output of "env" command related to Remedy or APIs?
>
> Best Regards,
> Koray
>
> On Apr 21, 12:24 pm, koray  wrote:
>
>
>
>
>
> > @Juan Ingles: The C script exits with 0 in any case.
> > Trying above "arsystem env " results with Abort - core
> > dumped
>
> > However the script isn't directly called in order to set the
> > environment variables. mypath/script consists of
>
> > #!/usr/bin/sh
> > LD_LIBRARY_PATH=
> > export LD_LIBRARY_PATH
> > // "$@"
>
> > @Conny: you are right, I doubt that this is really related to the
> > environment variables.. But i am not sure how to overcome this..
>
> > Best Regards,
> > Koray
>
> > __
> > _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> > --
> > You received this message because you are subscribed to the Google Groups 
> > "Remedy ARS" group.
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> > arslist+unsubscr...@googlegroups.com.
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>
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[koray]

By the way, is there any way I can view the coredump file generated?

On Apr 21, 3:47 pm, koray  wrote:
> A few of them were missing such as ARCONFIGDIR but although I tried
> copying them from another server it didn't work again..
> I did the server restart to see shell messages and it is exactly the
> same : X Abort(coredump)
>
> I am totally lost.
>
> On Apr 21, 3:05 pm, Conny Martin  wrote:
>
>
>
>
>
> > following env-vars are set by arsystem
>
> > LANG
> > TWO_TASK
> > ARCONFIGDIR
> > LC_ALL
> > PATH
> > ORACLE_HOME
> > LD_LIBRARY_PATH
> > ORA_NLS
> > ORA_NLS32
> > ORA_NLS33
> > NLS_LANG
> > NLSPATH
> > CLIENT_LOCALE
>
> > -Ursprüngliche Nachricht-
> > Von: Action Request System discussion list(ARSList) 
> > [mailto:arsl...@arslist.org] Im Auftrag von koray
> > Gesendet: Mittwoch, 21. April 2010 13:57
> > An: arsl...@arslist.org
> > Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 
> > 7.5
>
> > Hello again,
>
> > Can anyone send me the output of "env" command related to Remedy or APIs?
>
> > Best Regards,
> > Koray
>
> > On Apr 21, 12:24 pm, koray  wrote:
>
> > > @Juan Ingles: The C script exits with 0 in any case.
> > > Trying above "arsystem env " results with Abort - core
> > > dumped
>
> > > However the script isn't directly called in order to set the
> > > environment variables. mypath/script consists of
>
> > > #!/usr/bin/sh
> > > LD_LIBRARY_PATH=
> > > export LD_LIBRARY_PATH
> > > // "$@"
>
> > > @Conny: you are right, I doubt that this is really related to the
> > > environment variables.. But i am not sure how to overcome this..
>
> > > Best Regards,
> > > Koray
>
> > > __
> > > _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> > > --
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> > > "Remedy ARS" group.
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> > > arslist+unsubscr...@googlegroups.com.
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> > > athttp://groups.google.com/group/arslist?hl=en.
>
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Re: Cannot create classes in CMDB

[Jarl Grøneng]

Hi,

Try to set the server in developer mode.

--
Jarl


2010/4/21 Sergio Tomillero :
> Hi List,
>
> I cannot create classes in CMDB. Each time I try to create one, instead I do
> not get any message in the screen, the class shows Error status and is not
> created.
> arerror.log returns (I translate)
> Wed Apr 21 09:04:00 2010  CMDB Dispatcher : Server busy. Exhausted the time
> of wait during the recovery of information. Retry operation.
> (Servername)ARERR - 93
>
> Arapi.log returns  FAIL -- RPC Client has timed out in several
> ARGetServerInfo, ARGetListSchema,  ARGetEncryptInfo
>
> I have increased the time out from 5 seconds to 10, but the problem goes on.
> Also in cmdbengdebug.log there is nothing significant. The same as arsql.log
>
>
> My environment profile:
> OS: Windows 2003 Server Standard Edition 64 bits
> CMDB version: 7.6.0 patch 1
> ARServer: 7.5 patch 4
>
> Any idea?
>
> Thanks & regards,
> Sergio Tomillero
>
> --
> View this message in context: 
> http://n2.nabble.com/Cannot-create-classes-in-CMDB-tp4935605p4935605.html
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
>
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Re: ARDBC LDAP

[Grooms, Frederick W]

Is this a Microsoft Active Directory?  uSNCreated should be a standard indexed 
attribute.

Grab a copy of the free Softerra LDAP browser  
http://www.softerra.com/download.htm  to see the AD.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support
Sent: Wednesday, April 21, 2010 1:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP

The fact is that I do not have ownership on the LDAP directory, and I have to 
use the dn. I cannot add any sn or uid, and the process owner will not make the 
change for me...

Kais

On 20 Apr 2010, at 17:46, Grooms, Frederick W wrote:

> I believe someone in the past suggested using  uSNCreated  as the mapping for 
> RequestID.
> 
> Fred
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, April 20, 2010 10:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARDBC LDAP
> 
> I have not done this recently.
> 
> My experience was that you needed to add a unique attribute to the
> directory that could be used to retrieve the actual record.
> 
> If you are only doing a table-refresh to load data, you will not need
> this, as the system only performs a single "search".
> 
> If you are using set-fields or push-fields, the unique max-15-character-key 
> is needed.
> 
>Best Regards - Misi, RRR AB, http://www.rrr.se
> 
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support
> Sent: Tuesday, April 20, 2010 8:44 AM
> To: arslist@ARSLIST.ORG
> Subject: ARDBC LDAP
> 
>> Hi listeners,
>> 
>> Has anybody ever been able to use the ARDBC LDAP plugin mapping the
>> request id to the dn ? I succeeded with mapping to attribute where length
>> is less than 15 characters, but I can't succeed with longer strings, while
>> it is documented as being supported. I am using ARS 7.5 patch 3.
>> 
>> Thanks for your help.
>> 
>> Kais

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Re: SV: Cannot create classes in CMDB

[Sergio Tomillero]

Yes, I have. 
>From cmdbdriver I can create classes but it is not the appropiate procedure.
>From Class Manager I should be able to create classes and its corresponding
fields.


Kind regards,
Sergio Tomillero
-- 
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Flashboards Not In Admin Tool

[Frank Caruso]

ARS 7.1 p5

Trying to figure out why I cannot not see the Flashboards objects in the ARS
Admin tool. We do not have a Flashboards license but all of the pieces are
installed so I think we should be able to create and edit existing objects.
However, I cannot get the Flashboard objects to show up in the admin tool.

Thoughts?

Thank you

Frank

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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[koray]

Update: FreeAREntryListFieldList causes this error, included with
arfree.h file..

On Apr 21, 4:09 pm, koray  wrote:
> By the way, is there any way I can view the coredump file generated?
>
> On Apr 21, 3:47 pm, koray  wrote:
>
>
>
>
>
> > A few of them were missing such as ARCONFIGDIR but although I tried
> > copying them from another server it didn't work again..
> > I did the server restart to see shell messages and it is exactly the
> > same : X Abort(coredump)
>
> > I am totally lost.
>
> > On Apr 21, 3:05 pm, Conny Martin  wrote:
>
> > > following env-vars are set by arsystem
>
> > > LANG
> > > TWO_TASK
> > > ARCONFIGDIR
> > > LC_ALL
> > > PATH
> > > ORACLE_HOME
> > > LD_LIBRARY_PATH
> > > ORA_NLS
> > > ORA_NLS32
> > > ORA_NLS33
> > > NLS_LANG
> > > NLSPATH
> > > CLIENT_LOCALE
>
> > > -Ursprüngliche Nachricht-
> > > Von: Action Request System discussion list(ARSList) 
> > > [mailto:arsl...@arslist.org] Im Auftrag von koray
> > > Gesendet: Mittwoch, 21. April 2010 13:57
> > > An: arsl...@arslist.org
> > > Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 
> > > 7.5
>
> > > Hello again,
>
> > > Can anyone send me the output of "env" command related to Remedy or APIs?
>
> > > Best Regards,
> > > Koray
>
> > > On Apr 21, 12:24 pm, koray  wrote:
>
> > > > @Juan Ingles: The C script exits with 0 in any case.
> > > > Trying above "arsystem env " results with Abort - core
> > > > dumped
>
> > > > However the script isn't directly called in order to set the
> > > > environment variables. mypath/script consists of
>
> > > > #!/usr/bin/sh
> > > > LD_LIBRARY_PATH=
> > > > export LD_LIBRARY_PATH
> > > > // "$@"
>
> > > > @Conny: you are right, I doubt that this is really related to the
> > > > environment variables.. But i am not sure how to overcome this..
>
> > > > Best Regards,
> > > > Koray
>
> > > > __
> > > > _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > > attend wwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> > > > --
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> > > > Groups "Remedy ARS" group.
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Re: Flashboards Not In Admin Tool

[Meyer, Jennifer L]

I had this problem with my 6.x admin tool.  I seem to recall that it was an 
issue with my admin tool.  What version of the admin tool are you using?


Jennifer Meyer


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Wednesday, April 21, 2010 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Flashboards Not In Admin Tool

** ARS 7.1 p5

Trying to figure out why I cannot not see the Flashboards objects in the ARS 
Admin tool. We do not have a Flashboards license but all of the pieces are 
installed so I think we should be able to create and edit existing objects. 
However, I cannot get the Flashboard objects to show up in the admin tool.

Thoughts?

Thank you

Frank
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Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

[Shyam Attavar]

I have set the log level to Finest for plugin logs and I only see the following 
entries... I don't see any failures in the log.

 /* Wed Apr 21 2010 06:59:12.9027 */+GLEWF ARDBCGetListEntryWithFields   
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Plugin 
Setttings
 /* Wed Apr 21 2010 06:59:12.9027 */-GLEWF   
OK
 /* Wed Apr 21 2010 06:59:12.9030 */+CTARDBCCommitTransaction
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
 /* Wed Apr 21 2010 06:59:12.9030 */-CT  
OK
 /* Wed Apr 21 2010 06:59:13.0009 */+GLEWF ARDBCGetListEntryWithFields   
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Plugin 
Setttings
 /* Wed Apr 21 2010 06:59:13.0010 */-GLEWF   
OK
 /* Wed Apr 21 2010 06:59:13.0027 */+CTARDBCCommitTransaction
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
 /* Wed Apr 21 2010 06:59:13.0028 */-CT  
OK

I do see the following in aruser.log:

 LOGIN FAILED   loginid   (password)


I also see the following in arapi.log during log-in time:

  /* Wed Apr 21 
2010 07:15:11.5996 */+GSIARGetServerInfo -- as user 436557 from Remedy User 
(protocol 13) at IP address ipaddress
  /* Wed Apr 21 
2010 07:15:11.6036 */-GSI  FAIL

But nothing in any of the logs indicate what could be causing the 
authentication failure.

Any other configurations to check?

Thanks,
--
Shyam




From: Joe D'Souza 
To: arslist@ARSLIST.ORG
Sent: Tue, April 20, 2010 6:31:17 PM
Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

** 
Shyam,
 
Enable the plugin 
log and set it to Fine and see what you get when you are trying to authenticate 
using the plugin..
 
Joe
-Original Message-
>From: Action Request System 
>  discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Shyam 
>  Attavar
>Sent: Tuesday, April 20, 2010 7:49 PM
>To: >  arslist@ARSLIST.ORG
>Subject: AREA LDAP issue after upgrading to AR 
>  Server 7.1.0 Patch 9 upgrade
>
>** 
>  > 
>Dear 
>  Listers,
>
>We upgraded our test environment from AR Server 7.1.0 Patch 
>  006 to Patch 009. As part of the upgrade we upgraded the AREA LDAP plugin as 
>  well. After the upgrade, we are unable to authenticate against LDAP. We can 
>  login to the system by setting a local password in the user form. I have 
>  reconfigured the AREA LDAP entries from the AR System Administration 
> Console, 
>  but unable to resolve the issue.
>
>Anyone else seen this issue after 
>  upgrading to AR Server 7.1.0 Patch 009? if so, how were you able to resolve 
>  the issue?
>
>Environment:
>AR Server on RHEL 
>Oracle 10gR4 on RHEL 
> 
>
>
>Thanks in 
>advance,
>--
>Shyam_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

[Walters, Mark]

Are there any entries from the AREA plugin at all?  Are you sure it's being 
loaded?

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar
Sent: 21 April 2010 15:19
To: arslist@ARSLIST.ORG
Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

**
I have set the log level to Finest for plugin logs and I only see the following 
entries... I don't see any failures in the log.

 /* Wed Apr 21 2010 06:59:12.9027 */+GLEWF ARDBCGetListEntryWithFields   
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Plugin 
Setttings
 /* Wed Apr 21 2010 06:59:12.9027 */-GLEWF   
OK
 /* Wed Apr 21 2010 06:59:12.9030 */+CTARDBCCommitTransaction
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
 /* Wed Apr 21 2010 06:59:12.9030 */-CT  
OK
 /* Wed Apr 21 2010 06:59:13.0009 */+GLEWF ARDBCGetListEntryWithFields   
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Plugin 
Setttings
 /* Wed Apr 21 2010 06:59:13.0010 */-GLEWF   
OK
 /* Wed Apr 21 2010 06:59:13.0027 */+CTARDBCCommitTransaction
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
 /* Wed Apr 21 2010 06:59:13.0028 */-CT  
OK

I do see the following in aruser.log:

 LOGIN FAILED   loginid   (password)

I also see the following in arapi.log during log-in time:

  /* Wed Apr 21 
2010 07:15:11.5996 */+GSIARGetServerInfo -- as user 436557 from Remedy User 
(protocol 13) at IP address ipaddress
  /* Wed Apr 21 
2010 07:15:11.6036 */-GSI  FAIL

But nothing in any of the logs indicate what could be causing the 
authentication failure.

Any other configurations to check?

Thanks,
--
Shyam

From: Joe D'Souza 
To: arslist@ARSLIST.ORG
Sent: Tue, April 20, 2010 6:31:17 PM
Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

**
Shyam,

Enable the plugin log and set it to Fine and see what you get when you are 
trying to authenticate using the plugin..

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Shyam Attavar
Sent: Tuesday, April 20, 2010 7:49 PM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade
**
Dear Listers,

We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch 009. 
As part of the upgrade we upgraded the AREA LDAP plugin as well. After the 
upgrade, we are unable to authenticate against LDAP. We can login to the system 
by setting a local password in the user form. I have reconfigured the AREA LDAP 
entries from the AR System Administration Console, but unable to resolve the 
issue.

Anyone else seen this issue after upgrading to AR Server 7.1.0 Patch 009? if 
so, how were you able to resolve the issue?

Environment:
AR Server on RHEL
Oracle 10gR4 on RHEL

Thanks in advance,
--
Shyam
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers 
Are"_
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Re: {Remedy ARS} AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

[remedy lee]

I had an ldap issue with an update to 7.1 patch 3 long ago. It was a
little different.
I could authenticate with the first ldap in the config but the rest
wouldn't work. So not sure if this will help.

=

Found out a little bit of information, well confirmed it actually,
concerning the information on page 174 of the Integration Guide.

What this means is that you can only have one plugin dll in the ar.cfg
file. What I see in your ar.cfg file is this:

Plugin: arealdap.dll

and

Plugin: areahub.dll

Since the arealdap.dll is listed first in the ar.cfg file, that is the
plugin being used. Please comment out or remove the Plugin:
arealdap.dll line that exists at the top of the ar.cfg file, then
restart ARServer and test.

What I also confirmed was that when using the AREA Hub dll, if a user
authentication call fails for any reason, it should still failover to
the next LDAP server in the AREALDAP Configuration form list, until it
authenticates the user or exhausts the list of directory servers.

Let me know if this information helps to resolve the issue.


On Apr 20, 7:48 pm, Shyam Attavar  wrote:
> Dear Listers,
>
> We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch 009. 
> As part of the upgrade we upgraded the AREA LDAP plugin as well. After the 
> upgrade, we are unable to authenticate against LDAP. We can login to the 
> system by setting a local password in the user form. I have reconfigured the 
> AREA LDAP entries from the AR System Administration Console, but unable to 
> resolve the issue.
>
> Anyone else seen this issue after upgrading to AR Server 7.1.0 Patch 009? if 
> so, how were you able to resolve the issue?
>
> Environment:
> AR Server on RHEL
> Oracle 10gR4 on RHEL
>
> Thanks in advance,
> --
> Shyam
>
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Re: need to design a counter

[Ravi]

Thank you everyone for their replies. I really appreciate this.
Somewhat did the same as mentioned by Jean
1. 1st filter, On submit of form 2, did a PUSH field action to a temp
character field on form 1.
2. 2nd filter , On modify of form 1(In RUN IF qualification  used the
character field), did a set field action for the counter(integer=integer +
1).

Thanks again to everyone.

On Wed, Apr 21, 2010 at 12:33 AM, Halleux, Jean-Louis <
jean-louis.hall...@scarlet.biz> wrote:

> Hi Raj,
>
> Create 2 filters and a temporary checkbox on form 1
> 1 filter is linked to form 2, and it does a push to form 1, setting the
> temporary checkbox to 0
> The other filter is linked to form 1, and it does a set action. The Run
> If is 'TR.Checkbox' = 0, and the Set Field is Integer field = Integer
> field +1,
>
> Best regards,
> Jean-Louis
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Raj
> Sent: vendredi 16 avril 2010 2:04
> To: arslist@ARSLIST.ORG
> Subject: need to design a counter
>
> Hello all,
> There is an integer field on form1.
> need to design a counter which increments the count by one for every
> submit on form2.
> So, need to write a filter on submit of form 2 which increments the
> integer field on form 1 by 1 for every submit on form 2.please advise.
> thanks,
> Raj
>
> 
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Re: ARAPI.NET 7.5.xxx

[LJ LongWing]

Can you provide the error?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Paul Kowalski
Sent: Wednesday, April 21, 2010 6:03 AM
To: arslist@ARSLIST.ORG
Subject: ARAPI.NET 7.5.xxx

I have a VB.NET program that reads Active links. It's a simple loop thru all
active links and output the RunIfQualification, out of over 3000 active
links around 10 fail and I'm getting an error from arapi.net. The active
links that fail pretty simple (not complex). 

Are there any known issues or work arounds?

Server ARS 7.01
ARAPI.NET 7.5 (downloaded last week)


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Re: {Remedy ARS} AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

[Martinez, Marcelo A]

Shyam,
Go to your armonitor.cfg file (assuming windows) and make sure your entries for 
arplugin.exe are correct. When I upgraded from 7.1P2 --> 7.1P7, 2 of my plugin 
entries were "chopped off". You should be able to compare your Dev and your 
Prod environments.

I use 3 plugins because I have 3 directories I authenticate users to..


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of remedy lee
Sent: Wednesday, April 21, 2010 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} AREA LDAP issue after upgrading to AR Server 7.1.0 
Patch 9 upgrade

I had an ldap issue with an update to 7.1 patch 3 long ago. It was a
little different.
I could authenticate with the first ldap in the config but the rest
wouldn't work. So not sure if this will help.

=

Found out a little bit of information, well confirmed it actually,
concerning the information on page 174 of the Integration Guide.

What this means is that you can only have one plugin dll in the ar.cfg
file. What I see in your ar.cfg file is this:

Plugin: arealdap.dll

and

Plugin: areahub.dll

Since the arealdap.dll is listed first in the ar.cfg file, that is the
plugin being used. Please comment out or remove the Plugin:
arealdap.dll line that exists at the top of the ar.cfg file, then
restart ARServer and test.

What I also confirmed was that when using the AREA Hub dll, if a user
authentication call fails for any reason, it should still failover to
the next LDAP server in the AREALDAP Configuration form list, until it
authenticates the user or exhausts the list of directory servers.

Let me know if this information helps to resolve the issue.


On Apr 20, 7:48 pm, Shyam Attavar  wrote:
> Dear Listers,
>
> We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch 009. 
> As part of the upgrade we upgraded the AREA LDAP plugin as well. After the 
> upgrade, we are unable to authenticate against LDAP. We can login to the 
> system by setting a local password in the user form. I have reconfigured the 
> AREA LDAP entries from the AR System Administration Console, but unable to 
> resolve the issue.
>
> Anyone else seen this issue after upgrading to AR Server 7.1.0 Patch 009? if 
> so, how were you able to resolve the issue?
>
> Environment:
> AR Server on RHEL
> Oracle 10gR4 on RHEL
>
> Thanks in advance,
> --
> Shyam
>
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Re: ARAPI.NET 7.5.xxx

[Grooms, Frederick W]

Sending this for Paul ...

Version 7.1.00 Patch 007 200904160530

AssemblyQualifiedName   BMC.ARSystem.ARTypeMgr, BMC.ARSystem, 
Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9bb

_ARControlStruct
{"Unable to cast object of type 'System.UInt32' to type 'System.Object[]'."}

StackTrace 
at BMC.ARSystem.ARTypeMgr.ObjectFromVariantAR(Object& given, Object var, Server 
server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Object& given, Object var, Server 
server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Type typ, Object var, Server 
server)
at BMC.ARSystem.Server.get__ARControlStruct()


DeclaringType   {Name = "ARTypeMgr" FullName = "BMC.ARSystem.ARTypeMgr"}
System.Type
IsAbstract  FALSE   Boolean
IsAssembly  TRUEBoolean
IsConstructor   FALSE   Boolean
IsFamilyFALSE   Boolean
IsFamilyAndAssembly FALSE   Boolean
IsFamilyOrAssembly  FALSE   Boolean
IsFinal FALSE   Boolean
IsGenericMethod FALSE   Boolean
IsGenericMethodDefinition   FALSE   Boolean
IsHideBySig TRUEBoolean
IsPrivate   FALSE   Boolean
IsPublicFALSE   Boolean
IsSpecialName   FALSE   Boolean
IsStaticFALSE   Boolean
IsVirtual   FALSE   Boolean
MemberType  Method {8}  System.Reflection.MemberTypes
MetadataToken   100663604   Integer



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Can you provide the error?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Paul Kowalski
Sent: Wednesday, April 21, 2010 6:03 AM
To: arslist@ARSLIST.ORG
Subject: ARAPI.NET 7.5.xxx

I have a VB.NET program that reads Active links. It's a simple loop thru all
active links and output the RunIfQualification, out of over 3000 active
links around 10 fail and I'm getting an error from arapi.net. The active
links that fail pretty simple (not complex). 

Are there any known issues or work arounds?

Server ARS 7.01
ARAPI.NET 7.5 (downloaded last week)

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Log size and server performance

[Ramey, Anne]

We are looking at capturing more effective logging to try and catch some 
interrmittent problems in production that we can't seem to re-produce in test.  
The problem is that the arfilter log on our server that runs escalations is 
currently 50M and contains about 2 minutes worth of information.  This is, 
obviously, because of the notifications, but I'm curious as to what point I can 
increase my log file sizes before I start to see a perfomance hit.  Any 
ideas/experiences?

ITSM 7.0.03 P9
ARS 7.1 P6
Linux
Oracle

It looks like 100M would catch a 1/2 hour of information or longer in all logs 
except the arfilter (but we have to set all of the log files to the same size). 
 500M might get us a 1/2 hour in the filter log, but the other logs will be 
unnecessarily big and I'm wondering if having all of the logs that size could 
cause server response time to slow?

Anne Ramey



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Remedy Training

[Mayfield, Andy L.]

Good Morning All,

Did BMC close their training facilities in Atlanta? I was checking this morning 
and they list no courses for that location. Clearwater, FL. was also empty.

The only locations I see available in the USA for "ARS 7.5 Administering" were 
Dallas, TX and Downer Grove, IL.

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

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Re: Flashboards Not In Admin Tool

[Frank Caruso]

7.1 p8

On Wed, Apr 21, 2010 at 5:07 PM, Meyer, Jennifer L <
jennifer.me...@its.nc.gov> wrote:

> **
>
> I had this problem with my 6.x admin tool.  I seem to recall that it was an
> issue with my admin tool.  What version of the admin tool are you using?
>
>
>
> Jennifer Meyer
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Frank Caruso
> *Sent:* Wednesday, April 21, 2010 9:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Flashboards Not In Admin Tool
>
>
>
> ** ARS 7.1 p5
>
>
> Trying to figure out why I cannot not see the Flashboards objects in the
> ARS Admin tool. We do not have a Flashboards license but all of the pieces
> are installed so I think we should be able to create and edit existing
> objects. However, I cannot get the Flashboard objects to show up in the
> admin tool.
>
> Thoughts?
>
> Thank you
>
> Frank
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: ARAPI.NET 7.5.xxx

[LJ LongWing]

Ok...I'm really out of my element on this onebut here is the obvious
error

Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.

the un-obvious portion is why is it throwing this.  I would suspect
there is a bug in the api.  But to troubleshoot this I would modify the
program to pull a single 'sample' AL instead of all of themthis sample
would be a copy of one of the ones it's having problems with.  Then I would
start making basic mods to the al, remove the run if qual, change its fire
on conditions, remove actions one at a time, etc till I found the offending
item.  Then I would strip the AL down to just that condition causing the
fault and submit a ticket to BMC (or the support structure that supports the
VB API, if any) listing the code used and a def of the object causing the
issue.

I have had to do this SEVERAL times for the Java API...it typically takes
them 2-3 patches before they actually fix the API bugs, but they do
typically eventually get fixedtill then you hafta modify your program to
avoid the many potholes laying around.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 21, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Sending this for Paul ...

Version 7.1.00 Patch 007 200904160530

AssemblyQualifiedName   BMC.ARSystem.ARTypeMgr, BMC.ARSystem,
Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9bb

_ARControlStruct
{"Unable to cast object of type 'System.UInt32' to type 'System.Object[]'."}

StackTrace 
at BMC.ARSystem.ARTypeMgr.ObjectFromVariantAR(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Type typ, Object var, Server
server)
at BMC.ARSystem.Server.get__ARControlStruct()


DeclaringType   {Name = "ARTypeMgr" FullName = "BMC.ARSystem.ARTypeMgr"}
System.Type
IsAbstract  FALSE   Boolean
IsAssembly  TRUEBoolean
IsConstructor   FALSE   Boolean
IsFamilyFALSE   Boolean
IsFamilyAndAssembly FALSE   Boolean
IsFamilyOrAssembly  FALSE   Boolean
IsFinal FALSE   Boolean
IsGenericMethod FALSE   Boolean
IsGenericMethodDefinition   FALSE   Boolean
IsHideBySig TRUEBoolean
IsPrivate   FALSE   Boolean
IsPublicFALSE   Boolean
IsSpecialName   FALSE   Boolean
IsStaticFALSE   Boolean
IsVirtual   FALSE   Boolean
MemberType  Method {8}  System.Reflection.MemberTypes
MetadataToken   100663604   Integer



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Can you provide the error?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Paul Kowalski
Sent: Wednesday, April 21, 2010 6:03 AM
To: arslist@ARSLIST.ORG
Subject: ARAPI.NET 7.5.xxx

I have a VB.NET program that reads Active links. It's a simple loop thru all
active links and output the RunIfQualification, out of over 3000 active
links around 10 fail and I'm getting an error from arapi.net. The active
links that fail pretty simple (not complex). 

Are there any known issues or work arounds?

Server ARS 7.01
ARAPI.NET 7.5 (downloaded last week)


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Re: Log size and server performance

[Lyle Taylor]

Well, this isn't a definitive answer by any means, but my suspicion would be 
that the log file size should be pretty much irrelevant from a performance 
perspective, since it is just appending to the existing file, which is a quick 
operation.  The more important point is that if you're getting that much 
logging output, just having logging on at all is probably impacting performance 
on the server.  So, if the performance of the system seems acceptable with 
logging turned on, you should be able to let it run as long as you want, at 
least until you either meet you maximum file size or fill up the file system 
you're logging to without any additional performance impact due to the size of 
the log files.  Now, how to do something useful with such large files is 
another question...

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Wednesday, April 21, 2010 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Log size and server performance

**
We are looking at capturing more effective logging to try and catch some 
interrmittent problems in production that we can't seem to re-produce in test.  
The problem is that the arfilter log on our server that runs escalations is 
currently 50M and contains about 2 minutes worth of information.  This is, 
obviously, because of the notifications, but I'm curious as to what point I can 
increase my log file sizes before I start to see a perfomance hit.  Any 
ideas/experiences?

ITSM 7.0.03 P9
ARS 7.1 P6
Linux
Oracle

It looks like 100M would catch a 1/2 hour of information or longer in all logs 
except the arfilter (but we have to set all of the log files to the same size). 
 500M might get us a 1/2 hour in the filter log, but the other logs will be 
unnecessarily big and I'm wondering if having all of the logs that size could 
cause server response time to slow?

Anne Ramey

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
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Re: ARAPI.NET 7.5.xxx

[Lyle Taylor]

That's a good suggestion, LJ.  Note, however, that the .NET API is not 
officially supported, so you will probably need to contact the actual developer 
of the API rather than BMC.  I believe it is a BMC employee, so your e-mail 
will still go to BMC, but you would not go through the normal support channel.  
I believe the developer contact information is included with the readme or 
similar that is included with the download.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Ok...I'm really out of my element on this onebut here is the obvious
error

Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.

the un-obvious portion is why is it throwing this.  I would suspect
there is a bug in the api.  But to troubleshoot this I would modify the
program to pull a single 'sample' AL instead of all of themthis sample
would be a copy of one of the ones it's having problems with.  Then I would
start making basic mods to the al, remove the run if qual, change its fire
on conditions, remove actions one at a time, etc till I found the offending
item.  Then I would strip the AL down to just that condition causing the
fault and submit a ticket to BMC (or the support structure that supports the
VB API, if any) listing the code used and a def of the object causing the
issue.

I have had to do this SEVERAL times for the Java API...it typically takes
them 2-3 patches before they actually fix the API bugs, but they do
typically eventually get fixedtill then you hafta modify your program to
avoid the many potholes laying around.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 21, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Sending this for Paul ...

Version 7.1.00 Patch 007 200904160530

AssemblyQualifiedName   BMC.ARSystem.ARTypeMgr, BMC.ARSystem,
Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9bb

_ARControlStruct
{"Unable to cast object of type 'System.UInt32' to type 'System.Object[]'."}

StackTrace 
at BMC.ARSystem.ARTypeMgr.ObjectFromVariantAR(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Type typ, Object var, Server
server)
at BMC.ARSystem.Server.get__ARControlStruct()


DeclaringType   {Name = "ARTypeMgr" FullName = "BMC.ARSystem.ARTypeMgr"}
System.Type
IsAbstract  FALSE   Boolean
IsAssembly  TRUEBoolean
IsConstructor   FALSE   Boolean
IsFamilyFALSE   Boolean
IsFamilyAndAssembly FALSE   Boolean
IsFamilyOrAssembly  FALSE   Boolean
IsFinal FALSE   Boolean
IsGenericMethod FALSE   Boolean
IsGenericMethodDefinition   FALSE   Boolean
IsHideBySig TRUEBoolean
IsPrivate   FALSE   Boolean
IsPublicFALSE   Boolean
IsSpecialName   FALSE   Boolean
IsStaticFALSE   Boolean
IsVirtual   FALSE   Boolean
MemberType  Method {8}  System.Reflection.MemberTypes
MetadataToken   100663604   Integer



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Can you provide the error?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Paul Kowalski
Sent: Wednesday, April 21, 2010 6:03 AM
To: arslist@ARSLIST.ORG
Subject: ARAPI.NET 7.5.xxx

I have a VB.NET program that reads Active links. It's a simple loop thru all
active links and output the RunIfQualification, out of over 3000 active
links around 10 fail and I'm getting an error from arapi.net. The active
links that fail pretty simple (not complex). 

Are there any known issues or work arounds?

Server ARS 7.01
ARAPI.NET 7.5 (downloaded last week)


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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

_

Re: ARAPI.NET 7.5.xxx

[Rick Cook]

I believe that Appajee is the person still caring for the .NET API set.  He
has been pretty responsive in the past to issues brought up.  Might want to
go through the BMCDN, though, as he probably monitors that more than the
ARSList.

Rick
On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor  wrote:

> That's a good suggestion, LJ.  Note, however, that the .NET API is not
> officially supported, so you will probably need to contact the actual
> developer of the API rather than BMC.  I believe it is a BMC employee, so
> your e-mail will still go to BMC, but you would not go through the normal
> support channel.  I believe the developer contact information is included
> with the readme or similar that is included with the download.
>
> Lyle
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of LJ LongWing
> Sent: Wednesday, April 21, 2010 10:04 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET  7.5.xxx
>
> Ok...I'm really out of my element on this onebut here is the obvious
> error
>
> Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.
>
> the un-obvious portion is why is it throwing this.  I would suspect
> there is a bug in the api.  But to troubleshoot this I would modify the
> program to pull a single 'sample' AL instead of all of themthis sample
> would be a copy of one of the ones it's having problems with.  Then I would
> start making basic mods to the al, remove the run if qual, change its fire
> on conditions, remove actions one at a time, etc till I found the offending
> item.  Then I would strip the AL down to just that condition causing the
> fault and submit a ticket to BMC (or the support structure that supports
> the
> VB API, if any) listing the code used and a def of the object causing the
> issue.
>
> I have had to do this SEVERAL times for the Java API...it typically takes
> them 2-3 patches before they actually fix the API bugs, but they do
> typically eventually get fixedtill then you hafta modify your program
> to
> avoid the many potholes laying around.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
> Sent: Wednesday, April 21, 2010 9:36 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET  7.5.xxx
>
> Sending this for Paul ...
>
> Version 7.1.00 Patch 007 200904160530
>
> AssemblyQualifiedName   BMC.ARSystem.ARTypeMgr, BMC.ARSystem,
> Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9bb
>
> _ARControlStruct
> {"Unable to cast object of type 'System.UInt32' to type
> 'System.Object[]'."}
>
> StackTrace
> at BMC.ARSystem.ARTypeMgr.ObjectFromVariantAR(Object& given, Object var,
> Server server)
> at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Object& given, Object var,
> Server server)
> at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Type typ, Object var, Server
> server)
> at BMC.ARSystem.Server.get__ARControlStruct()
>
>
> DeclaringType   {Name = "ARTypeMgr" FullName = "BMC.ARSystem.ARTypeMgr"}
> System.Type
> IsAbstract  FALSE   Boolean
> IsAssembly  TRUEBoolean
> IsConstructor   FALSE   Boolean
> IsFamilyFALSE   Boolean
> IsFamilyAndAssembly FALSE   Boolean
> IsFamilyOrAssembly  FALSE   Boolean
> IsFinal FALSE   Boolean
> IsGenericMethod FALSE   Boolean
> IsGenericMethodDefinition   FALSE   Boolean
> IsHideBySig TRUEBoolean
> IsPrivate   FALSE   Boolean
> IsPublicFALSE   Boolean
> IsSpecialName   FALSE   Boolean
> IsStaticFALSE   Boolean
> IsVirtual   FALSE   Boolean
> MemberType  Method {8}  System.Reflection.MemberTypes
> MetadataToken   100663604   Integer
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> Sent: Wednesday, April 21, 2010 9:39 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET  7.5.xxx
>
> Can you provide the error?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Paul Kowalski
> Sent: Wednesday, April 21, 2010 6:03 AM
> To: arslist@ARSLIST.ORG
> Subject: ARAPI.NET  7.5.xxx
>
> I have a VB.NET  program that reads Active links. It's a
> simple loop thru all
> active links and output the RunIfQualification, out of over 3000 active
> links around 10 fail and I'm getting an error from arapi.net. The active
> links that fail pretty simple (not complex).
>
> Are there any known issues or work arounds?
>
> Server ARS 7.01
> ARAPI.NET  7.5 (downloaded last week)
>
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>
> __

Re: Remedy Training

[Rick Cook]

I know that more and more of their classes are on-line - perhaps it's
related to that.  Also, the Dallas and Downer's Grove locations aren't BMC
offices - they're Column IT's.  It's possible that the Atlanta and
Clearwater offices belonged to partners as well.

Rick
On Wed, Apr 21, 2010 at 7:13 AM, Mayfield, Andy L.
wrote:

> Good Morning All,
>
> Did BMC close their training facilities in Atlanta? I was checking this
> morning and they list no courses for that location. Clearwater, FL. was also
> empty.
>
> The only locations I see available in the USA for "ARS 7.5 Administering"
> were Dallas, TX and Downer Grove, IL.
>
> Andy L. Mayfield
> Sr. Protection & Control Technician
> Alabama Power Company
> Office: 205-226-1805
> Cell: 205-288-9140
> SoLinc: 10*19140
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

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Re: Remedy Training

[Timothy Powell]

Training in Clearwater was thru EMS and they are no longer among us

Tim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 21, 2010 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Training

Good Morning All,

Did BMC close their training facilities in Atlanta? I was checking this
morning and they list no courses for that location. Clearwater, FL. was also
empty.

The only locations I see available in the USA for "ARS 7.5 Administering"
were Dallas, TX and Downer Grove, IL.

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


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Re: Remedy Training

[Roger Justice]

Atlanta and Clearwater belonged to EMS.





-Original Message-
From: Rick Cook 
To: arslist@ARSLIST.ORG
Sent: Wed, Apr 21, 2010 12:14 pm
Subject: Re: Remedy Training


** 
I know that more and more of their classes are on-line - perhaps it's related 
to that.  Also, the Dallas and Downer's Grove locations aren't BMC offices - 
they're Column IT's.  It's possible that the Atlanta and Clearwater offices 
belonged to partners as well.
 
Rick

On Wed, Apr 21, 2010 at 7:13 AM, Mayfield, Andy L.  
wrote:

Good Morning All,

Did BMC close their training facilities in Atlanta? I was checking this morning 
and they list no courses for that location. Clearwater, FL. was also empty.

The only locations I see available in the USA for "ARS 7.5 Administering" were 
Dallas, TX and Downer Grove, IL.

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

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Re: ARAPI.NET 7.5.xxx

[Easter, David]

Just as an FYI, Appajee recently left BMC (of his own decision) - so he's no 
longer a BMC employee.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 21, 2010 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
I believe that Appajee is the person still caring for the .NET API set.  He has 
been pretty responsive in the past to issues brought up.  Might want to go 
through the BMCDN, though, as he probably monitors that more than the ARSList.

Rick
On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor 
mailto:tayl...@ldschurch.org>> wrote:
That's a good suggestion, LJ.  Note, however, that the .NET API is not 
officially supported, so you will probably need to contact the actual developer 
of the API rather than BMC.  I believe it is a BMC employee, so your e-mail 
will still go to BMC, but you would not go through the normal support channel.  
I believe the developer contact information is included with the readme or 
similar that is included with the download.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, April 21, 2010 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Ok...I'm really out of my element on this onebut here is the obvious
error

Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.

the un-obvious portion is why is it throwing this.  I would suspect
there is a bug in the api.  But to troubleshoot this I would modify the
program to pull a single 'sample' AL instead of all of themthis sample
would be a copy of one of the ones it's having problems with.  Then I would
start making basic mods to the al, remove the run if qual, change its fire
on conditions, remove actions one at a time, etc till I found the offending
item.  Then I would strip the AL down to just that condition causing the
fault and submit a ticket to BMC (or the support structure that supports the
VB API, if any) listing the code used and a def of the object causing the
issue.

I have had to do this SEVERAL times for the Java API...it typically takes
them 2-3 patches before they actually fix the API bugs, but they do
typically eventually get fixedtill then you hafta modify your program to
avoid the many potholes laying around.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, 
Frederick W
Sent: Wednesday, April 21, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Sending this for Paul ...

Version 7.1.00 Patch 007 200904160530

AssemblyQualifiedName   BMC.ARSystem.ARTypeMgr, BMC.ARSystem,
Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9bb

_ARControlStruct
{"Unable to cast object of type 'System.UInt32' to type 'System.Object[]'."}

StackTrace
at BMC.ARSystem.ARTypeMgr.ObjectFromVariantAR(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Type typ, Object var, Server
server)
at BMC.ARSystem.Server.get__ARControlStruct()


DeclaringType   {Name = "ARTypeMgr" FullName = "BMC.ARSystem.ARTypeMgr"}
System.Type
IsAbstract  FALSE   Boolean
IsAssembly  TRUEBoolean
IsConstructor   FALSE   Boolean
IsFamilyFALSE   Boolean
IsFamilyAndAssembly FALSE   Boolean
IsFamilyOrAssembly  FALSE   Boolean
IsFinal FALSE   Boolean
IsGenericMethod FALSE   Boolean
IsGenericMethodDefinition   FALSE   Boolean
IsHideBySig TRUEBoolean
IsPrivate   FALSE   Boolean
IsPublicFALSE   Boolean
IsSpecialName   FALSE   Boolean
IsStaticFALSE   Boolean
IsVirtual   FALSE   Boolean
MemberType  Method {8}  System.Reflection.MemberTypes
MetadataToken   100663604   Integer



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, April 21, 2010 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Can you provide the error?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Paul 
Kowalski
Sent: Wednesda

Re: Log size and server performance

[Ramey, Anne]

I ask because I know appending to a 1 G file takes a lot longer (in computer 
time) than appending to a 1 M file.  I was wondering if anyone was aware of a 
practical limit?

Anne Ramey

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Log size and server performance

**
Well, this isn't a definitive answer by any means, but my suspicion would be 
that the log file size should be pretty much irrelevant from a performance 
perspective, since it is just appending to the existing file, which is a quick 
operation.  The more important point is that if you're getting that much 
logging output, just having logging on at all is probably impacting performance 
on the server.  So, if the performance of the system seems acceptable with 
logging turned on, you should be able to let it run as long as you want, at 
least until you either meet you maximum file size or fill up the file system 
you're logging to without any additional performance impact due to the size of 
the log files.  Now, how to do something useful with such large files is 
another question...

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Wednesday, April 21, 2010 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Log size and server performance

**
We are looking at capturing more effective logging to try and catch some 
interrmittent problems in production that we can't seem to re-produce in test.  
The problem is that the arfilter log on our server that runs escalations is 
currently 50M and contains about 2 minutes worth of information.  This is, 
obviously, because of the notifications, but I'm curious as to what point I can 
increase my log file sizes before I start to see a perfomance hit.  Any 
ideas/experiences?

ITSM 7.0.03 P9
ARS 7.1 P6
Linux
Oracle

It looks like 100M would catch a 1/2 hour of information or longer in all logs 
except the arfilter (but we have to set all of the log files to the same size). 
 500M might get us a 1/2 hour in the filter log, but the other logs will be 
unnecessarily big and I'm wondering if having all of the logs that size could 
cause server response time to slow?

Anne Ramey

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


NOTICE: This email message is for the sole use of the intended recipient(s) and 
may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
recipient, please contact the sender by reply email and destroy all copies of 
the original message.

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Log size and server performance

[Nicky Madjarov]

Hi,

I bare with Lyle there. Your performance will be the same regardless the size 
of the log. The only valid concern is if you have that much space on the file 
system. Bare in mind that when you reach thr max log size it will rename the 
log files into back-s (depending on your log setting) and if the back-s are 
still present when you reach the max size of the log, it will actually stop 
logging.
 
Regards,

Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
  - Original Message - 
  From: Lyle Taylor 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, April 21, 2010 12:09 PM
  Subject: Re: Log size and server performance


  ** 
  Well, this isn't a definitive answer by any means, but my suspicion would be 
that the log file size should be pretty much irrelevant from a performance 
perspective, since it is just appending to the existing file, which is a quick 
operation.  The more important point is that if you're getting that much 
logging output, just having logging on at all is probably impacting performance 
on the server.  So, if the performance of the system seems acceptable with 
logging turned on, you should be able to let it run as long as you want, at 
least until you either meet you maximum file size or fill up the file system 
you're logging to without any additional performance impact due to the size of 
the log files.  Now, how to do something useful with such large files is 
another question.

   

  Lyle

   

  From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
  Sent: Wednesday, April 21, 2010 9:49 AM
  To: arslist@ARSLIST.ORG
  Subject: Log size and server performance

   

  ** 

  We are looking at capturing more effective logging to try and catch some 
interrmittent problems in production that we can't seem to re-produce in test.  
The problem is that the arfilter log on our server that runs escalations is 
currently 50M and contains about 2 minutes worth of information.  This is, 
obviously, because of the notifications, but I'm curious as to what point I can 
increase my log file sizes before I start to see a perfomance hit.  Any 
ideas/experiences?

   

  ITSM 7.0.03 P9

  ARS 7.1 P6

  Linux

  Oracle

   

  It looks like 100M would catch a 1/2 hour of information or longer in all 
logs except the arfilter (but we have to set all of the log files to the same 
size).  500M might get us a 1/2 hour in the filter log, but the other logs will 
be unnecessarily big and I'm wondering if having all of the logs that size 
could cause server response time to slow?

   

  Anne Ramey

   

  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 



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Re: ARAPI.NET 7.5.xxx

[Rick Cook]

Well, I think I join many of us in wishing him well in whatever he's doing
now.  Has someone else been handed the .NET API torch?  It's been in good
hands since Dan built it out several years ago, and I'd like to think it
will continue to be so.

Rick
On Wed, Apr 21, 2010 at 9:27 AM, Easter, David  wrote:

> **
>
> Just as an FYI, Appajee recently left BMC (of his own decision) – so he’s
> no longer a BMC employee.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, April 21, 2010 9:13 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARAPI.NET  7.5.xxx
>
>
>
> **
>
> I believe that Appajee is the person still caring for the .NET API set.  He
> has been pretty responsive in the past to issues brought up.  Might want to
> go through the BMCDN, though, as he probably monitors that more than the
> ARSList.
>
>
>
> Rick
>
> On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor 
> wrote:
>
> That's a good suggestion, LJ.  Note, however, that the .NET API is not
> officially supported, so you will probably need to contact the actual
> developer of the API rather than BMC.  I believe it is a BMC employee, so
> your e-mail will still go to BMC, but you would not go through the normal
> support channel.  I believe the developer contact information is included
> with the readme or similar that is included with the download.
>
> Lyle
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of LJ LongWing
> Sent: Wednesday, April 21, 2010 10:04 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET  7.5.xxx
>
> Ok...I'm really out of my element on this onebut here is the obvious
> error
>
> Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.
>
> the un-obvious portion is why is it throwing this.  I would suspect
> there is a bug in the api.  But to troubleshoot this I would modify the
> program to pull a single 'sample' AL instead of all of themthis sample
> would be a copy of one of the ones it's having problems with.  Then I would
> start making basic mods to the al, remove the run if qual, change its fire
> on conditions, remove actions one at a time, etc till I found the offending
> item.  Then I would strip the AL down to just that condition causing the
> fault and submit a ticket to BMC (or the support structure that supports
> the
> VB API, if any) listing the code used and a def of the object causing the
> issue.
>
> I have had to do this SEVERAL times for the Java API...it typically takes
> them 2-3 patches before they actually fix the API bugs, but they do
> typically eventually get fixedtill then you hafta modify your program
> to
> avoid the many potholes laying around.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
> Sent: Wednesday, April 21, 2010 9:36 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET  7.5.xxx
>
> Sending this for Paul ...
>
> Version 7.1.00 Patch 007 200904160530
>
> AssemblyQualifiedName   BMC.ARSystem.ARTypeMgr, BMC.ARSystem,
> Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9bb
>
> _ARControlStruct
> {"Unable to cast object of type 'System.UInt32' to type
> 'System.Object[]'."}
>
> StackTrace
> at BMC.ARSystem.ARTypeMgr.ObjectFromVariantAR(Object& given, Object var,
> Server server)
> at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Object& given, Object var,
> Server server)
> at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Type typ, Object var, Server
> server)
> at BMC.ARSystem.Server.get__ARControlStruct()
>
>
> DeclaringType   {Name = "ARTypeMgr" FullName = "BMC.ARSystem.ARTypeMgr"}
> System.Type
> IsAbstract  FALSE   Boolean
> IsAssembly  TRUEBoolean
> IsConstructor   FALSE   Boolean
> IsFamilyFALSE   Boolean
> IsFamilyAndAssembly FALSE   Boolean
> IsFamilyOrAssembly  FALSE   Boolean
> IsFinal FALSE   Boolean
> IsGenericMethod FALSE   Boolean
> IsGenericMethodDefinition   FALSE   Boolean
> IsHideBySig TRUEBoolean
> IsPrivate   FALSE   Boolean
> IsPublicFALSE   Boolean
> IsSpecialName   FALSE   Boolean
> IsStaticFALSE   Boolean
> IsVirtual   FALSE   Boolean
> MemberType  Method {8}  System.Reflection.MemberTypes
> MetadataToken   100663604   Integer
>
>
>
>
> -Original Message-
> From: Action Request System discussion list

Re: ARAPI.NET 7.5.xxx

[LJ LongWing]

That's what I seem to remember as wellI also seem to remember that he's
active on the list :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

That's a good suggestion, LJ.  Note, however, that the .NET API is not
officially supported, so you will probably need to contact the actual
developer of the API rather than BMC.  I believe it is a BMC employee, so
your e-mail will still go to BMC, but you would not go through the normal
support channel.  I believe the developer contact information is included
with the readme or similar that is included with the download.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Ok...I'm really out of my element on this onebut here is the obvious
error

Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.

the un-obvious portion is why is it throwing this.  I would suspect
there is a bug in the api.  But to troubleshoot this I would modify the
program to pull a single 'sample' AL instead of all of themthis sample
would be a copy of one of the ones it's having problems with.  Then I would
start making basic mods to the al, remove the run if qual, change its fire
on conditions, remove actions one at a time, etc till I found the offending
item.  Then I would strip the AL down to just that condition causing the
fault and submit a ticket to BMC (or the support structure that supports the
VB API, if any) listing the code used and a def of the object causing the
issue.

I have had to do this SEVERAL times for the Java API...it typically takes
them 2-3 patches before they actually fix the API bugs, but they do
typically eventually get fixedtill then you hafta modify your program to
avoid the many potholes laying around.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 21, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Sending this for Paul ...

Version 7.1.00 Patch 007 200904160530

AssemblyQualifiedName   BMC.ARSystem.ARTypeMgr, BMC.ARSystem,
Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9bb

_ARControlStruct
{"Unable to cast object of type 'System.UInt32' to type 'System.Object[]'."}

StackTrace 
at BMC.ARSystem.ARTypeMgr.ObjectFromVariantAR(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Type typ, Object var, Server
server)
at BMC.ARSystem.Server.get__ARControlStruct()


DeclaringType   {Name = "ARTypeMgr" FullName = "BMC.ARSystem.ARTypeMgr"}
System.Type
IsAbstract  FALSE   Boolean
IsAssembly  TRUEBoolean
IsConstructor   FALSE   Boolean
IsFamilyFALSE   Boolean
IsFamilyAndAssembly FALSE   Boolean
IsFamilyOrAssembly  FALSE   Boolean
IsFinal FALSE   Boolean
IsGenericMethod FALSE   Boolean
IsGenericMethodDefinition   FALSE   Boolean
IsHideBySig TRUEBoolean
IsPrivate   FALSE   Boolean
IsPublicFALSE   Boolean
IsSpecialName   FALSE   Boolean
IsStaticFALSE   Boolean
IsVirtual   FALSE   Boolean
MemberType  Method {8}  System.Reflection.MemberTypes
MetadataToken   100663604   Integer



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Can you provide the error?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Paul Kowalski
Sent: Wednesday, April 21, 2010 6:03 AM
To: arslist@ARSLIST.ORG
Subject: ARAPI.NET 7.5.xxx

I have a VB.NET program that reads Active links. It's a simple loop thru all
active links and output the RunIfQualification, out of over 3000 active
links around 10 fail and I'm getting an error from arapi.net. The active
links that fail pretty simple (not complex). 

Are there any known issues or work arounds?

Server ARS 7.01
ARAPI.NET 7.5 (downloaded last week)


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 NOTICE: This email message is for the sole use of the intended recipient(s)
an

Re: ARAPI.NET 7.5.xxx

[LJ LongWing]

Ok..now the next big question.did someone else unofficially pick up the
support, did he take it with him, or is that API now dead?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, April 21, 2010 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

 

** 

Just as an FYI, Appajee recently left BMC (of his own decision) - so he's no
longer a BMC employee.

 

-David J. Easter

Sr. Product Manager, Enterprise Service Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 21, 2010 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

 

** 

I believe that Appajee is the person still caring for the .NET API set.  He
has been pretty responsive in the past to issues brought up.  Might want to
go through the BMCDN, though, as he probably monitors that more than the
ARSList.

 

Rick

On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor  wrote:

That's a good suggestion, LJ.  Note, however, that the .NET API is not
officially supported, so you will probably need to contact the actual
developer of the API rather than BMC.  I believe it is a BMC employee, so
your e-mail will still go to BMC, but you would not go through the normal
support channel.  I believe the developer contact information is included
with the readme or similar that is included with the download.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET   7.5.xxx

Ok...I'm really out of my element on this onebut here is the obvious
error

Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.

the un-obvious portion is why is it throwing this.  I would suspect
there is a bug in the api.  But to troubleshoot this I would modify the
program to pull a single 'sample' AL instead of all of themthis sample
would be a copy of one of the ones it's having problems with.  Then I would
start making basic mods to the al, remove the run if qual, change its fire
on conditions, remove actions one at a time, etc till I found the offending
item.  Then I would strip the AL down to just that condition causing the
fault and submit a ticket to BMC (or the support structure that supports the
VB API, if any) listing the code used and a def of the object causing the
issue.

I have had to do this SEVERAL times for the Java API...it typically takes
them 2-3 patches before they actually fix the API bugs, but they do
typically eventually get fixedtill then you hafta modify your program to
avoid the many potholes laying around.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 21, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET   7.5.xxx

Sending this for Paul ...

Version 7.1.00 Patch 007 200904160530

AssemblyQualifiedName   BMC.ARSystem.ARTypeMgr, BMC.ARSystem,
Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9bb

_ARControlStruct
{"Unable to cast object of type 'System.UInt32' to type 'System.Object[]'."}

StackTrace
at BMC.ARSystem.ARTypeMgr.ObjectFromVariantAR(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Type typ, Object var, Server
server)
at BMC.ARSystem.Server.get__ARControlStruct()


DeclaringType   {Name = "ARTypeMgr" FullName = "BMC.ARSystem.ARTypeMgr"}
System.Type
IsAbstract  FALSE   Boolean
IsAssembly  TRUEBoolean
IsConstructor   FALSE   Boolean
IsFamilyFALSE   Boolean
IsFamilyAndAssembly FALSE   Boolean
IsFamilyOrAssembly  FALSE   Boolean
IsFinal FALSE   Boolean
IsGenericMethod FALSE   Boolean
IsGenericMethodDefinition   FALSE   Boolean
IsHideBySig TRUEBoolean
IsPrivate   FALSE   Boolean
IsPublicFALSE   Boolean
IsSpecialName   FALSE   Boolean
IsStaticFALSE   Boolean
IsVirtual   FALSE   Boolean
MemberType  Method {8}  System.Reflection.MemberTypes
MetadataToken   100663604   Integer



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET   7.5.xxx

Can you provide the error?

-Original Mess

SOLVED: Flashboards Not In Admin Tool

[Frank Caruso]

I reinstalled the Admin tool and that fixed the problem.

On Wed, Apr 21, 2010 at 7:02 PM, Frank Caruso wrote:

> 7.1 p8
>
>
> On Wed, Apr 21, 2010 at 5:07 PM, Meyer, Jennifer L <
> jennifer.me...@its.nc.gov> wrote:
>
>> **
>>
>> I had this problem with my 6.x admin tool.  I seem to recall that it was
>> an issue with my admin tool.  What version of the admin tool are you using?
>>
>>
>>
>> Jennifer Meyer
>>   --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Frank Caruso
>> *Sent:* Wednesday, April 21, 2010 9:48 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Flashboards Not In Admin Tool
>>
>>
>>
>> ** ARS 7.1 p5
>>
>>
>> Trying to figure out why I cannot not see the Flashboards objects in the
>> ARS Admin tool. We do not have a Flashboards license but all of the pieces
>> are installed so I think we should be able to create and edit existing
>> objects. However, I cannot get the Flashboard objects to show up in the
>> admin tool.
>>
>> Thoughts?
>>
>> Thank you
>>
>> Frank
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>

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Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

[Joe D'Souza]

Shyam,

That's the same thing I would ask that Mark did. It appears as though the
AREA plugin is not being called at all in the logs if that is all you see in
your plugin log file.

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Walters, Mark
  Sent: Wednesday, April 21, 2010 10:21 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9
upgrade


  **
  Are there any entries from the AREA plugin at all?  Are you sure it's
being loaded?



  Mark



  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar
  Sent: 21 April 2010 15:19
  To: arslist@ARSLIST.ORG
  Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9
upgrade



  **

  I have set the log level to Finest for plugin logs and I only see the
following entries... I don't see any failures in the log.

 
 /* Wed Apr 21 2010 06:59:12.9027 */+GLEWF
ARDBCGetListEntryWithFields  -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Plugin Setttings
 
 /* Wed Apr 21 2010 06:59:12.9027 */-GLEWF
OK
 
 /* Wed Apr 21 2010 06:59:12.9030 */+CT
ARDBCCommitTransaction   -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION
 
 /* Wed Apr 21 2010 06:59:12.9030 */-CT
OK
 
 /* Wed Apr 21 2010 06:59:13.0009 */+GLEWF
ARDBCGetListEntryWithFields  -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Plugin Setttings
 
 /* Wed Apr 21 2010 06:59:13.0010 */-GLEWF
OK
 
 /* Wed Apr 21 2010 06:59:13.0027 */+CT
ARDBCCommitTransaction   -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION
 
 /* Wed Apr 21 2010 06:59:13.0028 */-CT
OK

  I do see the following in aruser.log:

   LOGIN FAILED   loginid   (password)


  I also see the following in arapi.log during log-in time:

 
  /* Wed Apr 21 2010 07:15:11.5996 */+GSIARGetServerInfo -- as user
436557 from Remedy User (protocol 13) at IP address ipaddress
 
  /* Wed Apr 21 2010 07:15:11.6036 */-GSI  FAIL

  But nothing in any of the logs indicate what could be causing the
authentication failure.

  Any other configurations to check?

  Thanks,
  --
  Shyam



--

  From: Joe D'Souza 
  To: arslist@ARSLIST.ORG
  Sent: Tue, April 20, 2010 6:31:17 PM
  Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9
upgrade

  **

  Shyam,



  Enable the plugin log and set it to Fine and see what you get when you are
trying to authenticate using the plugin..



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Shyam Attavar
Sent: Tuesday, April 20, 2010 7:49 PM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9
upgrade

**

Dear Listers,

We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch
009. As part of the upgrade we upgraded the AREA LDAP plugin as well. After
the upgrade, we are unable to authenticate against LDAP. We can login to the
system by setting a local password in the user form. I have reconfigured the
AREA LDAP entries from the AR System Administration Console, but unable to
resolve the issue.

Anyone else seen this issue after upgrading to AR Server 7.1.0 Patch
009? if so, how were you able to resolve the issue?

Environment:
AR Server on RHEL
Oracle 10gR4 on RHEL


Thanks in advance,
--
Shyam

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Re: Log size and server performance

[Lyle Taylor]

Interesting.  I haven't seen that behavior before.  In that case, I'm not sure 
what to tell you.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Wednesday, April 21, 2010 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Log size and server performance

**
I ask because I know appending to a 1 G file takes a lot longer (in computer 
time) than appending to a 1 M file.  I was wondering if anyone was aware of a 
practical limit?

Anne Ramey
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Log size and server performance

**
Well, this isn't a definitive answer by any means, but my suspicion would be 
that the log file size should be pretty much irrelevant from a performance 
perspective, since it is just appending to the existing file, which is a quick 
operation.  The more important point is that if you're getting that much 
logging output, just having logging on at all is probably impacting performance 
on the server.  So, if the performance of the system seems acceptable with 
logging turned on, you should be able to let it run as long as you want, at 
least until you either meet you maximum file size or fill up the file system 
you're logging to without any additional performance impact due to the size of 
the log files.  Now, how to do something useful with such large files is 
another question...

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Wednesday, April 21, 2010 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Log size and server performance

**
We are looking at capturing more effective logging to try and catch some 
interrmittent problems in production that we can't seem to re-produce in test.  
The problem is that the arfilter log on our server that runs escalations is 
currently 50M and contains about 2 minutes worth of information.  This is, 
obviously, because of the notifications, but I'm curious as to what point I can 
increase my log file sizes before I start to see a perfomance hit.  Any 
ideas/experiences?

ITSM 7.0.03 P9
ARS 7.1 P6
Linux
Oracle

It looks like 100M would catch a 1/2 hour of information or longer in all logs 
except the arfilter (but we have to set all of the log files to the same size). 
 500M might get us a 1/2 hour in the filter log, but the other logs will be 
unnecessarily big and I'm wondering if having all of the logs that size could 
cause server response time to slow?

Anne Ramey

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may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
recipient, please contact the sender by reply email and destroy all copies of 
the original message.

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Re: ARAPI.NET 7.5.xxx

[Lyle Taylor]

Or did he leave the source code somewhere accessible so that anyone that wants 
can fix it and rebuild it?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Oknow the next big question...did someone else unofficially pick up the 
support, did he take it with him, or is that API now dead?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, April 21, 2010 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Just as an FYI, Appajee recently left BMC (of his own decision) - so he's no 
longer a BMC employee.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 21, 2010 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
I believe that Appajee is the person still caring for the .NET API set.  He has 
been pretty responsive in the past to issues brought up.  Might want to go 
through the BMCDN, though, as he probably monitors that more than the ARSList.

Rick
On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor 
mailto:tayl...@ldschurch.org>> wrote:
That's a good suggestion, LJ.  Note, however, that the .NET API is not 
officially supported, so you will probably need to contact the actual developer 
of the API rather than BMC.  I believe it is a BMC employee, so your e-mail 
will still go to BMC, but you would not go through the normal support channel.  
I believe the developer contact information is included with the readme or 
similar that is included with the download.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, April 21, 2010 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Ok...I'm really out of my element on this onebut here is the obvious
error

Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.

the un-obvious portion is why is it throwing this.  I would suspect
there is a bug in the api.  But to troubleshoot this I would modify the
program to pull a single 'sample' AL instead of all of themthis sample
would be a copy of one of the ones it's having problems with.  Then I would
start making basic mods to the al, remove the run if qual, change its fire
on conditions, remove actions one at a time, etc till I found the offending
item.  Then I would strip the AL down to just that condition causing the
fault and submit a ticket to BMC (or the support structure that supports the
VB API, if any) listing the code used and a def of the object causing the
issue.

I have had to do this SEVERAL times for the Java API...it typically takes
them 2-3 patches before they actually fix the API bugs, but they do
typically eventually get fixedtill then you hafta modify your program to
avoid the many potholes laying around.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, 
Frederick W
Sent: Wednesday, April 21, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Sending this for Paul ...

Version 7.1.00 Patch 007 200904160530

AssemblyQualifiedName   BMC.ARSystem.ARTypeMgr, BMC.ARSystem,
Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9bb

_ARControlStruct
{"Unable to cast object of type 'System.UInt32' to type 'System.Object[]'."}

StackTrace
at BMC.ARSystem.ARTypeMgr.ObjectFromVariantAR(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Object& given, Object var,
Server server)
at BMC.ARSystem.ARTypeMgr.ObjectFromVariant(Type typ, Object var, Server
server)
at BMC.ARSystem.Server.get__ARControlStruct()


DeclaringType   {Name = "ARTypeMgr" FullName = "BMC.ARSystem.ARTypeMgr"}
System.Type
IsAbstract  FALSE   Boolean
IsAssembly  TRUEBoolean
IsConstructor   FALSE   Boolean
IsFamilyFALSE   Boolean
IsFamilyAndAssembly FALSE   Boolean
IsFamilyOrAssembly  FALSE   Boolean
IsFinal FALSE   Boolean
IsGenericMethod FALSE   Boolean
IsGenericMethodDefinition   FALSE   Boolean
IsHideBySig TRUEBoolean
IsPrivate   FALSE   Boolean
IsPublicFALSE   Boolean
IsSpecialName   FALSE   Boolean
IsStaticFAL

Re: Remedy Training

[John Atherly]

I saw training being offered at the Clearwater area about three weeks ago 
for Foundation II class
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 




"Mayfield, Andy L."  
Sent by: "Action Request System discussion list(ARSList)" 

04/21/2010 10:13 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Remedy Training






Good Morning All,

Did BMC close their training facilities in Atlanta? I was checking this 
morning and they list no courses for that location. Clearwater, FL. was 
also empty.

The only locations I see available in the USA for "ARS 7.5 Administering" 
were Dallas, TX and Downer Grove, IL.

Andy L. Mayfield
Sr. Protection & Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

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Re: Service-now.com

[Jarl Grøneng]

You does not get a manual these days so thats may be the issue :-)

--
Jarl



2010/4/21 Tanner, Doug :
> Well said Tim, in the past I watched the list and replied much more often.
> As being a true old timer (1996 – Present)
>
> But there are just too many annoying people like “Oracle4Me”, and people
> that are not even willing to open a pdf manual or crack a book. I think it’s
> a generational thing J
>
>
>
> Doug Tanner
>
> Former RAC – Remedy Instructor
>
> Current RSP
>
> Remedy 3.X and beyond
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
> Sent: Tuesday, April 20, 2010 9:26 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Service-now.com
>
>
>
> **
>
> You’re the one that said:
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com
> Sent: Monday, April 19, 2010 2:39 PM
>
> Yes - they trial last for 30-60 days, and I want to be able to develop
> without using my client's server.
> Kind of like in the old days when we had UNLIMITED access under demo.
>
> I wasn’t making up something, that was your quote.
>
> But looking back in the archives I see that you called yourself a “Newbie”
> in a post dated Feb 2009. By your own words, you’ve only been around this
> product for about a year, so you know nothing about the “old days”.
>
>
>
> You need to distinguish between DEMO and TRIAL.
>
> DEMO mode offers year round access, full ARS functionality with slight
> restrictions, those being 2000 records PER FORM (not total) and 3 fixed
> licenses.
>
> TRIAL is completely unlimited access, unlimited records, full functionality,
> without fee. Thus TRIAL has a time constraint.
>
> Again:
>
> · If you’re just doing independent development of custom apps, your
> technical needs are met. Year round access with full ARS functionality but
> limited licenses and limited to 2000 records per form is plenty (the
> community has been doing it for years) and you’re just complaining to
> complain.
>
> · If you’re developing for a legit client who has implemented the
> ITSM Suite, they need a licensed dev server.
>
> · If you’re developing independently against the ITSM Suite, you
> have a valid complaint with regards to the fact that you can’t install it at
> all and do anything with it on the development side and I agree with you.
> BMC should offer some sort of developer access to the suite.
>
>
>
> Lastly, if you’re truly the type of person that makes decisions and advises
> clients based on the fact that a company got on your nerves because they
> don’t have the exact developer format that you “need” instead of being based
> on the real power and long term benefit of the product line, then I feel
> sorry for your clients; glad to see you moving on to other products and I
> wish I knew your real name so I wouldn’t accidently hire you in the future.
>
>
>
> Tim Powell
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
> Sent: Tuesday, April 20, 2010 5:59 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Service-now.com
>
>
>
> **
>
> I am not looking for an unlimited Demo.  This is not a sales issue.  My
> technical needs are:  a demo with access all year round with a reasonable
> level of records. (not 2000)  I  wish BMC would have consideration for the
> developers (i.e. a Developer's Edition so developers can work it).  If they
> offered a Developer's edition for a reasonable price, I would buy it.  They
> just get on my nerves - which is why I am looking at other products.
>
>
>
> In a message dated 4/19/2010 7:08:42 P.M. Eastern Daylight Time,
> timothy.pow...@pbs-consulting.com writes:
>
> **
>
> But Oracle referred to the needs of his “clients”.
>
> With the BMC Apps statement, you’re headed back to Joe’s point. “if you
> cannot justify buying a product in about 60 days, then you do not need the
> product”.
>
> If you have a client that has the need for an app like the current ITSM
> Suite AND they have a need to add custom development to it, then they will
> have a development server that is fully licensed and purposed for just that
> type of effort. If they don’t they’re fools.
>
>
>
> I’ve been with the Remedy line since 3.0 and I don’t recall there ever being
> a fully “unlimited access” DEMO version that let you do anything without
> restriction.
>
> I do recall that with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could
> install that Helpdesk (as well as Change and Asset I believe) with the 3
> fixed license capabilities and 2000 record limitation. The HD installer
> added 3 application licenses to the mix that could be used with the 3 ARS
> fixed licenses. So you could develop against it.
>
>
>
> Now if WE want to develop against the current ITSM Suite on our own for OUR
> purposes (not a client’s purpose), then I agree that even if you could get
> the current suite installed on a

Creating Service Request Menu templates

[William Abdo]

Hi All,

Can anyone tell me the steps required to create a service request menu item?
One that can walk the user through some  steps to create the actual service 
request.
Since I have managed to have never created one in the past and I seem to be 
missing the how to part in the documentation I have found on the BMC site. The 
Version of ITSM that I am working with is 7.5.

For example I want to place a menu item under let’s say a main item called 
“Facilities Services” that has a sub item of  “Report a Facility Problem“.

Can you point me to some clear steps to build one?
Maybe a document that is well written in these steps?

Any assistance is appreciated?

Thank You.
William Abdo


  

AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[Conny Martin]

Koray,

to isolate the problem I would suggest the following.

1. . /bin/arsystem don't forget the dot in front, so you 
will have all the env-vars set by arsystem in your actual unix-shell 
2. try to start your script. It should abort with core dump
3. unset ENV-VAR
4. try to start your script
5. unset NEXT-ENV-VAR
6. try to start your script
...
...
...
...


you should be able to find the env-var which is causing trouble and perhaps 
this leads you to a solution.

HTH

Kind Regards Conny

-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Mittwoch, 21. April 2010 15:57
An: arslist@ARSLIST.ORG
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

Update: FreeAREntryListFieldList causes this error, included with arfree.h 
file..

On Apr 21, 4:09 pm, koray  wrote:
> By the way, is there any way I can view the coredump file generated?
>
> On Apr 21, 3:47 pm, koray  wrote:
>
>
>
>
>
> > A few of them were missing such as ARCONFIGDIR but although I tried 
> > copying them from another server it didn't work again..
> > I did the server restart to see shell messages and it is exactly the 
> > same : X Abort(coredump)
>
> > I am totally lost.
>
> > On Apr 21, 3:05 pm, Conny Martin  wrote:
>
> > > following env-vars are set by arsystem
>
> > > LANG
> > > TWO_TASK
> > > ARCONFIGDIR
> > > LC_ALL
> > > PATH
> > > ORACLE_HOME
> > > LD_LIBRARY_PATH
> > > ORA_NLS
> > > ORA_NLS32
> > > ORA_NLS33
> > > NLS_LANG
> > > NLSPATH
> > > CLIENT_LOCALE
>
> > > -Ursprüngliche Nachricht-
> > > Von: Action Request System discussion list(ARSList) 
> > > [mailto:arsl...@arslist.org] Im Auftrag von koray
> > > Gesendet: Mittwoch, 21. April 2010 13:57
> > > An: arsl...@arslist.org
> > > Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR 
> > > Server 7.5
>
> > > Hello again,
>
> > > Can anyone send me the output of "env" command related to Remedy or APIs?
>
> > > Best Regards,
> > > Koray
>
> > > On Apr 21, 12:24 pm, koray  wrote:
>
> > > > @Juan Ingles: The C script exits with 0 in any case.
> > > > Trying above "arsystem env " results with Abort - 
> > > > core dumped
>
> > > > However the script isn't directly called in order to set the 
> > > > environment variables. mypath/script consists of
>
> > > > #!/usr/bin/sh
> > > > LD_LIBRARY_PATH=
> > > > export LD_LIBRARY_PATH
> > > > // "$@"
>
> > > > @Conny: you are right, I doubt that this is really related to 
> > > > the environment variables.. But i am not sure how to overcome this..
>
> > > > Best Regards,
> > > > Koray
>
> > > > 
> > > > __ _  UNSUBSCRIBE or access ARSlist Archives 
> > > > atwww.arslist.org attend wwrug10www.wwrug.comARSlist:"Where the 
> > > > Answers Are"
>
> > > > --
> > > > You received this message because you are subscribed to the Google 
> > > > Groups "Remedy ARS" group.
> > > > To post to this group, send email to arsl...@googlegroups.com.
> > > > To unsubscribe from this group, send email to 
> > > > arslist+unsubscr...@googlegroups.com.
> > > > For more options, visit this group 
> > > > athttp://groups.google.com/group/arslist?hl=en.
>
> > > __
> > > _  UNSUBSCRIBE or access ARSlist Archives 
> > > atwww.arslist.orgattendwwrug10www.wwrug.comARSlist:"Where the Answers Are"
>
> > > __
> > > _  UNSUBSCRIBE or access ARSlist Archives 
> > > atwww.arslist.org attend wwrug10www.wwrug.comARSlist:"Where the Answers 
> > > Are"
>
> > > --
> > > You received this message because you are subscribed to the Google Groups 
> > > "Remedy ARS" group.
> > > To post to this group, send email to arsl...@googlegroups.com.
> > > To unsubscribe from this group, send email to 
> > > arslist+unsubscr...@googlegroups.com.
> > > For more options, visit this group 
> > > athttp://groups.google.com/group/arslist?hl=en.
>
> > 
> > ___  UNSUBSCRIBE or access ARSlist Archives 
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>
> > --
> > You received this message because you are subscribed to the Google Groups 
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> > To unsubscribe from this group, send email to 
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>
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> To post t

Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

[Shyam Attavar]

Joe, Mark, et al

Thanks for your input. I'll confirm the AREA plugin is being loaded and see if 
there are indicators for errors. 

--
Shyam





From: Joe D'Souza 
To: arslist@ARSLIST.ORG
Sent: Wed, April 21, 2010 10:02:18 AM
Subject: Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade

** 
Shyam,
 
That's the same 
thing I would ask that Mark did. It appears as though the AREA plugin is not 
being called at all in the logs if that is all you see in your plugin log 
file.
 
Joe
-Original Message-
>From: Action Request System 
>  discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of 
> Walters, Mark
>Sent: Wednesday, April 21, 2010 10:21 
>  AM
>To: arslist@ARSLIST.ORG
>Subject: Re: AREA LDAP issue 
>  after upgrading to AR Server 7.1.0 Patch 9 upgrade
>
>** 
>  
>  > 
>Are 
>  there any entries from the AREA plugin at all?  Are you sure it’s being 
>  loaded?
> 
>Mark
> 
>From:Action 
>  Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On 
>  Behalf Of Shyam Attavar
>Sent: 21 April 2010 15:19
>To: >  arslist@ARSLIST.ORG
>Subject: Re: AREA LDAP issue after upgrading to 
>  AR Server 7.1.0 Patch 9 upgrade
> 
>** 
>I have set the log 
>  level to Finest for plugin logs and I only see the following entries... I 
>  don't see any failures in the log.
>
>   56671136>ARDBC >  /* Wed Apr 21 
>  2010 06:59:12.9027 */+GLEWF 
>  ARDBCGetListEntryWithFields  -- vendor 
>  REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Plugin 
>  Setttings
>   
>/* 
>  Wed Apr 21 2010 06:59:12.9027 
>  */-GLEWF   
>  OK
> ARDBC >  /* Wed Apr 21 
>  2010 06:59:12.9030 */+CT
>  ARDBCCommitTransaction   
>  -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
>   56671136>ARDBC >  /* Wed Apr 21 
>  2010 06:59:12.9030 
>  */-CT  
>  OK
> ARDBC >  /* Wed Apr 21 
>  2010 06:59:13.0009 */+GLEWF 
>  ARDBCGetListEntryWithFields  -- vendor 
>  REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Plugin 
>  Setttings
>   
>/* 
>  Wed Apr 21 2010 06:59:13.0010 
>  */-GLEWF   
>  OK
> ARDBC >  /* Wed Apr 21 
>  2010 06:59:13.0027 */+CT
>  ARDBCCommitTransaction   
>  -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
>   56671136>ARDBC >  /* Wed Apr 21 
>  2010 06:59:13.0028 
>  */-CT  
>  OK
>
>I do see the 
>  following in aruser.log:
>
> LOGIN 
>  FAILED   loginid   (password)
>
>I also see the 
>  following in arapi.log during log-in time:
>
>   0089148320>Fast  >   > 
>  > /* Wed Apr 21 2010 07:15:11.5996 */+GSIARGetServerInfo 
>  -- as user 436557 from Remedy User (protocol 13) at IP address 
>  ipaddress
>   
> 390620   > 
>  > /* Wed Apr 21 2010 07:15:11.6036 
>  */-GSI  
>  FAIL
>
>But nothing in any 
>  of the logs indicate what could be causing the authentication 
>  failure.
>
>Any other configurations to 
>  check?
>
>Thanks,
>--
>Shyam
>

 
>From:Joe D'Souza 
>  
>To: arslist@ARSLIST.ORG
>Sent: >  Tue, April 20, 2010 6:31:17 PM
>Subject: Re: AREA LDAP issue after 
>  upgrading to AR Server 7.1.0 Patch 9 upgrade
>
>** 
>Shyam,
> 
>Enable the 
>  plugin log and set it to Fine and see what you get when you are trying to 
>  authenticate using the plugin..
> 
>Joe
>-Original 
>>Message-
>>From: Action Request System discussion list(ARSList) 
>>[mailto:arsl...@arslist.org]on Behalf Of Shyam 
>>Attavar
>>Sent: Tuesday, April 20, 2010 7:49 PM
>>To: >>arslist@ARSLIST.ORG
>>Subject: AREA LDAP issue after upgrading to AR 
>>Server 7.1.0 Patch 9 upgrade
>>** 
>>Dear Listers,
>>
>>We 
>>upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch 
>> 009. 
>>As part of the upgrade we upgraded the AREA LDAP plugin as well. After 
>> the 
>>upgrade, we are unable to authenticate against LDAP. We can login to the 
>>system by setting a local password in the user form. I have reconfigured 
>> the 
>>AREA LDAP entries from the AR System Administration Console, but unable 
>> to 
>>resolve the issue.
>>
>>Anyone else seen this issue after upgrading to AR 
>>Server 7.1.0 Patch 009? if so, how were you able to resolve the 
>>issue?
>>
>>Environment:
>>AR Server on RHEL 
>>Oracle 10gR4 on RHEL 
>> 
>>
>>Thanks in 
>>advance,
>>--
>>Shyam_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Service-now.com

[Oracle4Me]

CLUE: I a newbie to development. That does not mean that I know  nothing 
about the Remedy product.  Don't assume - you sound silly. I know  plenty 
about Remedy consistently throughout the 90s until 2010 OK.  
 
It was pretty clear in my email that unlimited access meant all year round  
- not 30 to 60 days.  There was no such thing as total unlimited access  
under Demo.  Anyone with business intelligence could figure out the  "old days 
when we had unlimited access" meant the Demo account with the 2000  record 
restriction.   
Kind of like in the old days when we had UNLIMITED access under  demo.
 
2000 is not plenty.  Reading is fundamental, if you read the  thread, other 
developers already explained why  the 2000 limitation is  not enough. You 
did not comprehend this either? My opinion is based on  facts that I have 
observed during the 10 years of working with  the Remedy product. 
 
A hireling not wanting to hire me? I have not heard favorable things about  
you Tim... so I thank you for the favor of not utilizing the services  of 
my consulting company. We are very successful and we do  not service  "your 
kind."  
 
My clients are happy with what I recommend and/not recommend.   Too bad 
that you are offended because I choose to explore other  products.  Get over 
it.  
 
Don't expect me to read any more on this thread or reply  further.  This 
has been a waste of time.  My time is valuable and  I have much more important 
things going on in life than this.  I  did get a chuckle out of knowing  
that you have nothing better to do with  your time than to research my old 
postings back to 09.   
 
 
In a message dated 4/21/2010 1:45:39 A.M. Eastern Daylight Time,  
timothy.pow...@pbs-consulting.com writes:

** ** 
 
You’re  the one that said: 
From:  Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org]on Behalf Of  oracle...@aol.com
Sent: Monday, April 19, 2010 2:39  PM

Yes  - they trial last for 30-60 days, and I want to be able to develop 
without  using my client's server.
Kind  of like in the old days when we had UNLIMITED access under  demo. 
I  wasn’t making up something, that was your quote. 
But  looking back in the archives I see that you called yourself a “Newbie”
 in a  post dated Feb 2009. By your own words, you’ve only been around this 
product  for about a year, so you know nothing about the “old  days”. 
You  need to distinguish between DEMO and TRIAL.  
DEMO  mode offers year round access, full ARS functionality with slight  
restrictions, those being 2000 records PER FORM (not total) and 3 fixed  
licenses. 
TRIAL  is completely unlimited access, unlimited records, full 
functionality, without  fee. Thus TRIAL has a time constraint. 
Again: 
·  If  you’re just doing independent development of custom apps, 
your technical needs  are met. Year round access with full ARS functionality 
but limited licenses  and limited to 2000 records per form is plenty (the 
community has been doing  it for years) and you’re just complaining to 
complain.  
·  If  you’re developing for a legit client who has implemented the 
ITSM Suite, they  need a licensed dev server. 
·  If  you’re developing independently against the ITSM Suite, you 
have a valid  complaint with regards to the fact that you can’t install it 
at all and do  anything with it on the development side and I agree with you. 
BMC should  offer some sort of developer access to the suite. 
Lastly,  if you’re truly the type of person that makes decisions and 
advises clients  based on the fact that a company got on your nerves because 
they 
don’t have  the exact developer format that you “need” instead of being 
based on the real  power and long term benefit of the product line, then I feel 
sorry for your  clients; glad to see you moving on to other products and I 
wish I knew your  real name so I wouldn’t accidently hire you in the  
future. 
Tim  Powell 
 
From: Action Request  System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of  oracle...@aol.com
Sent: Tuesday, April 20, 2010 5:59  PM
To: arslist@ARSLIST.ORG
Subject: Re:  Service-now.com
**  
 
I am  not looking for an unlimited Demo.  This is not a sales issue.  My  
technical needs are:  a demo with access all year round with  a reasonable 
level of records. (not 2000)  I  wish BMC would  have consideration for the 
developers (i.e. a Developer's Edition so  developers can work it).  If they 
offered a Developer's edition for a  reasonable price, I would buy it.  They 
just get on my nerves - which is  why I am looking at other products.
 

 
 
In a  message dated 4/19/2010 7:08:42 P.M. Eastern Daylight Time,  
timothy.pow...@pbs-consulting.com writes:

**   
But Oracle  referred to the needs of his “clients”.  
With the BMC  Apps statement, you’re headed back to Joe’s point. “if you 
cannot justify  buying a product in about 60 days, then you do not need the  
product”. 
If you have a  client that has the

Re: Service-now.com

[Mansur, Joanne]

I would appreciate it if we didn’t have to listen to the hate fest.
Please take it off-line.

Joanne Mansur
Client Systems Analyst
Northeastern University
(617) 373-3295 (office)
(617) 373-5985 (fax)
j.man...@neu.edu

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Wednesday, April 21, 2010 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Service-now.com

**
CLUE: I a newbie to development. That does not mean that I know nothing about 
the Remedy product.  Don't assume - you sound silly. I know plenty about Remedy 
consistently throughout the 90s until 2010 OK.

It was pretty clear in my email that unlimited access meant all year round - 
not 30 to 60 days.  There was no such thing as total unlimited access under 
Demo.  Anyone with business intelligence could figure out the "old days when we 
had unlimited access" meant the Demo account with the 2000 record restriction.
Kind of like in the old days when we had UNLIMITED access under demo.

2000 is not plenty.  Reading is fundamental, if you read the thread, other 
developers already explained why  the 2000 limitation is not enough. You did 
not comprehend this either? My opinion is based on facts that I have observed 
during the 10 years of working with the Remedy product.

A hireling not wanting to hire me? I have not heard favorable things about you 
Tim... so I thank you for the favor of not utilizing the services of my 
consulting company. We are very successful and we do not service  "your kind."

My clients are happy with what I recommend and/not recommend.  Too bad that you 
are offended because I choose to explore other products.  Get over it.

Don't expect me to read any more on this thread or reply further.  This has 
been a waste of time.  My time is valuable and I have much more important 
things going on in life than this.  I did get a chuckle out of knowing  that 
you have nothing better to do with your time than to research my old postings 
back to 09.

In a message dated 4/21/2010 1:45:39 A.M. Eastern Daylight Time, 
timothy.pow...@pbs-consulting.com writes:
** **
You’re the one that said:

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com
Sent: Monday, April 19, 2010 2:39 PM

Yes - they trial last for 30-60 days, and I want to be able to develop without 
using my client's server.
Kind of like in the old days when we had UNLIMITED access under demo.
I wasn’t making up something, that was your quote.
But looking back in the archives I see that you called yourself a “Newbie” in a 
post dated Feb 2009. By your own words, you’ve only been around this product 
for about a year, so you know nothing about the “old days”.

You need to distinguish between DEMO and TRIAL.
DEMO mode offers year round access, full ARS functionality with slight 
restrictions, those being 2000 records PER FORM (not total) and 3 fixed 
licenses.
TRIAL is completely unlimited access, unlimited records, full functionality, 
without fee. Thus TRIAL has a time constraint.
Again:

ð·If you’re just doing independent development of custom apps, your 
technical needs are met. Year round access with full ARS functionality but 
limited licenses and limited to 2000 records per form is plenty (the community 
has been doing it for years) and you’re just complaining to complain.

ð·If you’re developing for a legit client who has implemented the ITSM 
Suite, they need a licensed dev server.

ð·If you’re developing independently against the ITSM Suite, you have a 
valid complaint with regards to the fact that you can’t install it at all and 
do anything with it on the development side and I agree with you. BMC should 
offer some sort of developer access to the suite.

Lastly, if you’re truly the type of person that makes decisions and advises 
clients based on the fact that a company got on your nerves because they don’t 
have the exact developer format that you “need” instead of being based on the 
real power and long term benefit of the product line, then I feel sorry for 
your clients; glad to see you moving on to other products and I wish I knew 
your real name so I wouldn’t accidently hire you in the future.

Tim Powell

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Tuesday, April 20, 2010 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

**
I am not looking for an unlimited Demo.  This is not a sales issue.  My 
technical needs are:  a demo with access all year round with a reasonable level 
of records. (not 2000)  I  wish BMC would have consideration for the developers 
(i.e. a Developer's Edition so developers can work it).  If they offered a 
Developer's edition for a reasonable price, I would buy it.  They just get on 
my nerves - which is why I am looking at other products.

In a message dated 4/19/2010 7:08:42 P.M. 

Discovery Server Architecture

[Kathy Morris]

Hi,
 
We are trying to set up Discovery Foundation 1.6.  
We currently have Discovery Foundation 1.6 with the datastore and the  
application on the same server.  I know BMC does not recommend this and I  did 
not set it up this way.  I am here to fix it.  
The SQL database is separate. 
 
Do I need to buy 3 separate servers?
1 for the database
1 for the datastore
1 for the application?
 
I am not sure.  I am reading the architecture and planning docs.  
 
We are also thinking of clustering the application server for failover  
(DR).  I was wondering what kind of set up does other companies have for DR  of 
the Discovery server.
 
Is it going to be hard to take the workflow from the 1 server with the  
application and the datastore, and split it into 2 servers?
 
I wish there were more real live situations in the documents.  Or  maybe I 
am just overlooking it.
 
Remedy's documents says:
Dual 2.1 GHZ processors
8 Gig HD
2 Gig RAM Discovery server
2 Gig RAM for the database
 
I know these are minimum sizes.  What is a reasonable size? We have 2  
million CI records now.
We are not using Discovery Topology and have no plans to.
 

___
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attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARAPI.NET 7.5.xxx

[Easter, David]

The code was not lost - it was transferred to others within BMC.  However, I 
don't know that those individuals watch the ARSList.  I'll softly suggest that 
they consider doing so.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Or did he leave the source code somewhere accessible so that anyone that wants 
can fix it and rebuild it?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Oknow the next big question...did someone else unofficially pick up the 
support, did he take it with him, or is that API now dead?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, April 21, 2010 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Just as an FYI, Appajee recently left BMC (of his own decision) - so he's no 
longer a BMC employee.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 21, 2010 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
I believe that Appajee is the person still caring for the .NET API set.  He has 
been pretty responsive in the past to issues brought up.  Might want to go 
through the BMCDN, though, as he probably monitors that more than the ARSList.

Rick
On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor 
mailto:tayl...@ldschurch.org>> wrote:
That's a good suggestion, LJ.  Note, however, that the .NET API is not 
officially supported, so you will probably need to contact the actual developer 
of the API rather than BMC.  I believe it is a BMC employee, so your e-mail 
will still go to BMC, but you would not go through the normal support channel.  
I believe the developer contact information is included with the readme or 
similar that is included with the download.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, April 21, 2010 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Ok...I'm really out of my element on this onebut here is the obvious
error

Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.

the un-obvious portion is why is it throwing this.  I would suspect
there is a bug in the api.  But to troubleshoot this I would modify the
program to pull a single 'sample' AL instead of all of themthis sample
would be a copy of one of the ones it's having problems with.  Then I would
start making basic mods to the al, remove the run if qual, change its fire
on conditions, remove actions one at a time, etc till I found the offending
item.  Then I would strip the AL down to just that condition causing the
fault and submit a ticket to BMC (or the support structure that supports the
VB API, if any) listing the code used and a def of the object causing the
issue.

I have had to do this SEVERAL times for the Java API...it typically takes
them 2-3 patches before they actually fix the API bugs, but they do
typically eventually get fixedtill then you hafta modify your program to
avoid the many potholes laying around.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, 
Frederick W
Sent: Wednesday, April 21, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Sending this for Paul ...

Version 7.1.00 Patch 007 200904160530

AssemblyQualifiedName   BMC.ARSystem.ARTypeMgr, BMC.ARSystem,
Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9bb

_ARControlStruct
{"Unable to cast object of type 'System.UInt32' to type 'System.Object[]'."}

StackTrace
at BMC.ARSystem.ARTypeMgr.ObjectFromVariantAR(Object& given, Ob

Re: ARAPI.NET 7.5.xxx

[Lyle Taylor]

Have you considered making the source code freely available?  I can understand 
why you might not want to release the Java or C source code, but since the .NET 
API is just a layer over the C code, I'm not sure there would be any 
proprietary information in there that you wouldn't want getting out...

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, April 21, 2010 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
The code was not lost - it was transferred to others within BMC.  However, I 
don't know that those individuals watch the ARSList.  I'll softly suggest that 
they consider doing so.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Or did he leave the source code somewhere accessible so that anyone that wants 
can fix it and rebuild it?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Oknow the next big question...did someone else unofficially pick up the 
support, did he take it with him, or is that API now dead?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, April 21, 2010 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Just as an FYI, Appajee recently left BMC (of his own decision) - so he's no 
longer a BMC employee.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 21, 2010 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
I believe that Appajee is the person still caring for the .NET API set.  He has 
been pretty responsive in the past to issues brought up.  Might want to go 
through the BMCDN, though, as he probably monitors that more than the ARSList.

Rick
On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor 
mailto:tayl...@ldschurch.org>> wrote:
That's a good suggestion, LJ.  Note, however, that the .NET API is not 
officially supported, so you will probably need to contact the actual developer 
of the API rather than BMC.  I believe it is a BMC employee, so your e-mail 
will still go to BMC, but you would not go through the normal support channel.  
I believe the developer contact information is included with the readme or 
similar that is included with the download.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, April 21, 2010 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Ok...I'm really out of my element on this onebut here is the obvious
error

Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.

the un-obvious portion is why is it throwing this.  I would suspect
there is a bug in the api.  But to troubleshoot this I would modify the
program to pull a single 'sample' AL instead of all of themthis sample
would be a copy of one of the ones it's having problems with.  Then I would
start making basic mods to the al, remove the run if qual, change its fire
on conditions, remove actions one at a time, etc till I found the offending
item.  Then I would strip the AL down to just that condition causing the
fault and submit a ticket to BMC (or the support structure that supports the
VB API, if any) listing the code used and a def of the object causing the
issue.

I have had to do this SEVERAL times for the Java API...it typically takes
them 2-3 patches before they actually fix the API bugs, but they do
typically eventually get fixedtill then you hafta modify your program to
avoid the many potholes laying around.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, 

Re: Log size and server performance

[Misi Mladoniczky]

Hi,

The important thing is to check the "buffer logged lines". This improves
logging significantly.

The practical file size limit I have seen is 2Gb.

If you turn on API/ESCL/FLTR/SQL into the same file, a max-size of 0.5Gb
will produce a file of 2Gb.

I have seen many instances of 2Gb log files uploaded to our RRR|Log-tool
for analysis, and I have not heard of  performance problems due to the
logging.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> We are looking at capturing more effective logging to try and catch some
> interrmittent problems in production that we can't seem to re-produce in
> test.  The problem is that the arfilter log on our server that runs
> escalations is currently 50M and contains about 2 minutes worth of
> information.  This is, obviously, because of the notifications, but I'm
> curious as to what point I can increase my log file sizes before I start
> to see a perfomance hit.  Any ideas/experiences?
>
> ITSM 7.0.03 P9
> ARS 7.1 P6
> Linux
> Oracle
>
> It looks like 100M would catch a 1/2 hour of information or longer in all
> logs except the arfilter (but we have to set all of the log files to the
> same size).  500M might get us a 1/2 hour in the filter log, but the other
> logs will be unnecessarily big and I'm wondering if having all of the logs
> that size could cause server response time to slow?
>
> Anne Ramey
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

___
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attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARAPI.NET 7.5.xxx

[LJ LongWing]

I love having unofficial ears listening to what we say around here J

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, April 21, 2010 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

 

** 

The code was not lost - it was transferred to others within BMC.  However, I
don't know that those individuals watch the ARSList.  I'll softly suggest
that they consider doing so.

 

-David J. Easter

Sr. Product Manager, Enterprise Service Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

 

** 

Or did he leave the source code somewhere accessible so that anyone that
wants can fix it and rebuild it?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

 

** 

Ok..now the next big question.did someone else unofficially pick up the
support, did he take it with him, or is that API now dead?

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, April 21, 2010 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

 

** 

Just as an FYI, Appajee recently left BMC (of his own decision) - so he's no
longer a BMC employee.

 

-David J. Easter

Sr. Product Manager, Enterprise Service Management

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 21, 2010 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

 

** 

I believe that Appajee is the person still caring for the .NET API set.  He
has been pretty responsive in the past to issues brought up.  Might want to
go through the BMCDN, though, as he probably monitors that more than the
ARSList.

 

Rick

On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor  wrote:

That's a good suggestion, LJ.  Note, however, that the .NET API is not
officially supported, so you will probably need to contact the actual
developer of the API rather than BMC.  I believe it is a BMC employee, so
your e-mail will still go to BMC, but you would not go through the normal
support channel.  I believe the developer contact information is included
with the readme or similar that is included with the download.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET   7.5.xxx

Ok...I'm really out of my element on this onebut here is the obvious
error

Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.

the un-obvious portion is why is it throwing this.  I would suspect
there is a bug in the api.  But to troubleshoot this I would modify the
program to pull a single 'sample' AL instead of all of themthis sample
would be a copy of one of the ones it's having problems with.  Then I would
start making basic mods to the al, remove the run if qual, change its fire
on conditions, remove actions one at a time, etc till I found the offending
item.  Then I would strip the AL down to just that condition causing the
fault and submit a ticket to BMC (or the support structure that supports the
VB API, if any) listing the code used and a def of the object causing the
issue.

I have had to do this SEVERAL times for the Java API...it typically takes
them 2-3 patches before they actually fix the API bugs, but they do
typically eventually get fixedtill then you hafta modify your program to
avoid the many potholes laying around.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 21, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET   7.5.xxx

Sending this for Paul ...

Version 7.1.00 Patch 007 200904160530

AssemblyQualifiedName   BMC.ARSystem.ARTypeMgr, BMC.ARSystem,
Version=7.5.3397.30568, Culture=neutral, PublicKeyToken=8cae4d61f13dc9b

Re: ARAPI.NET 7.5.xxx

[Easter, David]

There would be some effort involved in stripping out BMC or other intellectual 
property not appropriate for open source - so it wouldn't be trivial to do.  
But yes, it's been considered.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Have you considered making the source code freely available?  I can understand 
why you might not want to release the Java or C source code, but since the .NET 
API is just a layer over the C code, I'm not sure there would be any 
proprietary information in there that you wouldn't want getting out...

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, April 21, 2010 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
The code was not lost - it was transferred to others within BMC.  However, I 
don't know that those individuals watch the ARSList.  I'll softly suggest that 
they consider doing so.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Or did he leave the source code somewhere accessible so that anyone that wants 
can fix it and rebuild it?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Wednesday, April 21, 2010 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Oknow the next big question...did someone else unofficially pick up the 
support, did he take it with him, or is that API now dead?

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, April 21, 2010 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
Just as an FYI, Appajee recently left BMC (of his own decision) - so he's no 
longer a BMC employee.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, April 21, 2010 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

**
I believe that Appajee is the person still caring for the .NET API set.  He has 
been pretty responsive in the past to issues brought up.  Might want to go 
through the BMCDN, though, as he probably monitors that more than the ARSList.

Rick
On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor 
mailto:tayl...@ldschurch.org>> wrote:
That's a good suggestion, LJ.  Note, however, that the .NET API is not 
officially supported, so you will probably need to contact the actual developer 
of the API rather than BMC.  I believe it is a BMC employee, so your e-mail 
will still go to BMC, but you would not go through the normal support channel.  
I believe the developer contact information is included with the readme or 
similar that is included with the download.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, April 21, 2010 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

Ok...I'm really out of my element on this onebut here is the obvious
error

Unable to cast object of type 'System.UInt32' to type 'System.Object[]'.

the un-obvious portion is why is it throwing this.  I would suspect
there is a bug in the api.  But to troubleshoot this I would modify the
program to pull a single 'sample' AL instead of all of themthis sample
would be a copy of one of the ones it's having problems with.  Then I would
start making 

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**
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
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without any further consent.

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attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARAPI.NET 7.5.xxx

[Jarl Grøneng]

BMC has an open source evangelist, so why not :-)
http://www.bmc.com/news/press-releases/2007-archive/75225900-3701.html

--
Jarl

2010/4/21 Easter, David :
> **
>
> There would be some effort involved in stripping out BMC or other
> intellectual property not appropriate for open source – so it wouldn’t be
> trivial to do.  But yes, it’s been considered.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
> Sent: Wednesday, April 21, 2010 12:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> Have you considered making the source code freely available?  I can
> understand why you might not want to release the Java or C source code, but
> since the .NET API is just a layer over the C code, I’m not sure there would
> be any proprietary information in there that you wouldn’t want getting out…
>
>
>
> Thanks,
> Lyle
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> Sent: Wednesday, April 21, 2010 12:39 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> The code was not lost – it was transferred to others within BMC.  However, I
> don’t know that those individuals watch the ARSList.  I’ll softly suggest
> that they consider doing so.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
> Sent: Wednesday, April 21, 2010 10:10 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> Or did he leave the source code somewhere accessible so that anyone that
> wants can fix it and rebuild it?
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> Sent: Wednesday, April 21, 2010 10:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> Ok….now the next big question…did someone else unofficially pick up the
> support, did he take it with him, or is that API now dead?
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> Sent: Wednesday, April 21, 2010 10:27 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> Just as an FYI, Appajee recently left BMC (of his own decision) – so he’s no
> longer a BMC employee.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
> Sent: Wednesday, April 21, 2010 9:13 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> I believe that Appajee is the person still caring for the .NET API set.  He
> has been pretty responsive in the past to issues brought up.  Might want to
> go through the BMCDN, though, as he probably monitors that more than the
> ARSList.
>
>
>
> Rick
>
> On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor  wrote:
>
> That's a good suggestion, LJ.  Note, however, that the .NET API is not
> officially supported, so you will probably need to contact the actual
> developer of the API rather than BMC.  I believe it is a BMC employee, so
> your e-mail will still go to BMC, but you would not go through the normal
> support channel.  I believe the developer contact information is included
> with the readme or similar that is included with the download.
>
> Lyle
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> Sent: Wednesday, April 21, 2010 10:04 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
> Ok...I'm really out of my element on this onebut here is the obvious
> error
>
> Unable to cast object of type 'S

Re: Change the subject line too! WAS -Service-now.com

[Sanford, Claire]

Ditto to what Joanne said!
 
Also, If you are no longer talking about Service-Now.com please change
the subject line  



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne
Sent: Wednesday, April 21, 2010 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com



I would appreciate it if we didn't have to listen to the hate fest.

Please take it off-line. 

 

Joanne Mansur

Client Systems Analyst

Northeastern University

(617) 373-3295 (office)

(617) 373-5985 (fax)

j.man...@neu.edu

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Wednesday, April 21, 2010 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Service-now.com

 


___
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Re: ARAPI.NET 7.5.xxx

[Easter, David]

Um...  William Hurley (whurley) is also no longer with BMC.  He left in Nov 
2009.  

http://www.linkedin.com/in/whurley

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Wednesday, April 21, 2010 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARAPI.NET 7.5.xxx

BMC has an open source evangelist, so why not :-)
http://www.bmc.com/news/press-releases/2007-archive/75225900-3701.html

--
Jarl

2010/4/21 Easter, David :
> **
>
> There would be some effort involved in stripping out BMC or other
> intellectual property not appropriate for open source - so it wouldn't be
> trivial to do.  But yes, it's been considered.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
> Sent: Wednesday, April 21, 2010 12:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> Have you considered making the source code freely available?  I can
> understand why you might not want to release the Java or C source code, but
> since the .NET API is just a layer over the C code, I'm not sure there would
> be any proprietary information in there that you wouldn't want getting out.
>
>
>
> Thanks,
> Lyle
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> Sent: Wednesday, April 21, 2010 12:39 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> The code was not lost - it was transferred to others within BMC.  However, I
> don't know that those individuals watch the ARSList.  I'll softly suggest
> that they consider doing so.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
> Sent: Wednesday, April 21, 2010 10:10 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> Or did he leave the source code somewhere accessible so that anyone that
> wants can fix it and rebuild it?
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> Sent: Wednesday, April 21, 2010 10:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> Ok..now the next big question.did someone else unofficially pick up the
> support, did he take it with him, or is that API now dead?
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> Sent: Wednesday, April 21, 2010 10:27 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> Just as an FYI, Appajee recently left BMC (of his own decision) - so he's no
> longer a BMC employee.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
> Sent: Wednesday, April 21, 2010 9:13 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET 7.5.xxx
>
>
>
> **
>
> I believe that Appajee is the person still caring for the .NET API set.  He
> has been pretty responsive in the past to issues brought up.  Might want to
> go through the BMCDN, though, as he probably monitors that more than the
> ARSList.
>
>
>
> Rick
>
> On Wed, Apr 21, 2010 at 9:12 AM, Lyle Taylor  wrote:
>
> That's a good suggestion, LJ.  Note, however, that the .NET A

Broken McAfee DAT update cripples Windows workstations

[Drake, David]

http://arstechnica.com/business/news/2010/04/broken-mcafee-dat-update-cr
ipples-windows-workstations.ars
 
 

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Re: ARAPI.NET 7.5.xxx

[Rick Cook]

Ok, umm...well, make sure you turn out the lights when you leave tonight,
Dave.  And set the coffee pot to have a fresh pot for tomorrow, if you
would.  Never know, someone else might come in!  ;->

Rick
On Wed, Apr 21, 2010 at 12:56 PM, Easter, David wrote:

> Um...  William Hurley (whurley) is also no longer with BMC.  He left in Nov
> 2009.
>
> http://www.linkedin.com/in/whurley
>
> -David J. Easter
> Sr. Product Manager, Enterprise Service Management
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Jarl Grøneng
> Sent: Wednesday, April 21, 2010 12:47 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARAPI.NET  7.5.xxx
>
> BMC has an open source evangelist, so why not :-)
> http://www.bmc.com/news/press-releases/2007-archive/75225900-3701.html
>
> --
> Jarl
>
> 2010/4/21 Easter, David :
> > **
> >
> > There would be some effort involved in stripping out BMC or other
> > intellectual property not appropriate for open source - so it wouldn't be
> > trivial to do.  But yes, it's been considered.
> >
> >
> >
> > -David J. Easter
> >
> > Sr. Product Manager, Enterprise Service Management
> >
> > BMC Software, Inc.
> >
> >
> >
> > The opinions, statements, and/or suggested courses of action expressed in
> > this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> > voluntary participation in this forum is not intended to convey a role as
> a
> > spokesperson, liaison or public relations representative for BMC
> Software,
> > Inc.
> >
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
> > Sent: Wednesday, April 21, 2010 12:08 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ARAPI.NET  7.5.xxx
> >
> >
> >
> > **
> >
> > Have you considered making the source code freely available?  I can
> > understand why you might not want to release the Java or C source code,
> but
> > since the .NET API is just a layer over the C code, I'm not sure there
> would
> > be any proprietary information in there that you wouldn't want getting
> out.
> >
> >
> >
> > Thanks,
> > Lyle
> >
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> > Sent: Wednesday, April 21, 2010 12:39 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ARAPI.NET  7.5.xxx
> >
> >
> >
> > **
> >
> > The code was not lost - it was transferred to others within BMC.
> However, I
> > don't know that those individuals watch the ARSList.  I'll softly suggest
> > that they consider doing so.
> >
> >
> >
> > -David J. Easter
> >
> > Sr. Product Manager, Enterprise Service Management
> >
> > BMC Software, Inc.
> >
> >
> >
> > The opinions, statements, and/or suggested courses of action expressed in
> > this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> > voluntary participation in this forum is not intended to convey a role as
> a
> > spokesperson, liaison or public relations representative for BMC
> Software,
> > Inc.
> >
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
> > Sent: Wednesday, April 21, 2010 10:10 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ARAPI.NET  7.5.xxx
> >
> >
> >
> > **
> >
> > Or did he leave the source code somewhere accessible so that anyone that
> > wants can fix it and rebuild it?
> >
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
> > Sent: Wednesday, April 21, 2010 10:38 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: ARAPI.NET  7.5.xxx
> >
> >
> >
> > **
> >
> > Ok..now the next big question.did someone else unofficially pick up the
> > support, did he take it with him, or is that API now dead?
> >
> >
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> > Sent: Wednesday, April 21, 2010 10:27 AM
>  > To: arslist@ARSLIST.ORG
> > Subject: Re: ARAPI.NET  7.5.xxx
> >
> >
> >
> > **
> >
> > Just as an FYI, Appajee recently left BMC (of his own decision) - so he's
> no
> > longer a BMC employee.
> >
> >
> >
> > -David J. Easter
> >
> > Sr. Product Manager, Enterprise Service Management
> >
> > BMC Software, Inc.
> >
> >
> >
> > The opinions, statements, and/or suggested courses of action expressed in
> > this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> > voluntary participation in this forum is not intended to

Re: How can an external program query to see if a ticket # exists?

[Rabi Tripathi]

Thanks John. Your post gives a new idea. I could have a perl cgi accessed by 
the external entity through http. Since this cgi can be in unix, it's easy for 
me to do here.

---
I got runmacro.exe to work, but it's awfully slow. Takes 10+ seconds to query 
for one record. The trick is to use the -o flag. It cause runmacro to do 
something other than run a macro...do a straight query instead.

---
C:\> runmacro.exe -o "c:\temp\test3.txt" -f HPD:HelpDesk -t csv -x server.com  
-U "" -P "" 
-Q "4\1\1\1\2\4\15\HD00070\"

Action Request System   Runmacro.exe Version 6.3
Copyright (c) BMC Software, Inc. 1991-2005. All rights reserved.

Accessing server - server.com ...

Processing form - HPD:HelpDesk ...
   Processing complete with total matches of 1 record(s).

Server - server.com access complete with total matches of 1 record(s).



Record detail got dumped into the file test3.txt

I used -Q with internal qualification format, because I couldn't get -q 
 ('Entry Id' = "HD00070") to work. Something 
with double quotes in windows command line. I tried a zillion things, always 
getting error on qualification.

The -Q parameter means:
'1' = "HD00070"
meaning
'Entry Id' = "HD00070"

If you change -o "" to
-o ""
no file is created with the record's field values; instead, the record is 
dumped on the screen. May be useful.

This is an awesome (effortless) way for any external entity to query Remedy, 
except for the 10+ second performance. I wonder if there's any local issue in 
my setup that's causing the delay.

--- On Tue, 4/20/10, John Sundberg  wrote:

> From: John Sundberg 
> Subject: Re: How can an external program query to see if a ticket # exists?
> To: arslist@ARSLIST.ORG
> Date: Tuesday, April 20, 2010, 12:57 PM
> setup klink (Kinetic Link) 
> http://www.kineticdata.com/Products/KineticLink.html
> (Free/opensource)
> 
> then
> 
> http://matrix.kineticdata.com:8081/klink/entries/127.0.0.1/User
> (will give you all record numbers)
> http://skitch.com/johnsundberg/n92y6/mozilla-firefox
> 
> http://matrix.kineticdata.com:8081/klink/entry/127.0.0.1/User/001
> (will give you User record - 1 -- as XML)
> http://skitch.com/johnsundberg/n92bn/mozilla-firefox
> 
> 
> http://matrix.kineticdata.com:8081/klink/entries/127.0.0.1/User?qualification='7'=0
> (will give you User records where field '7' = 0)
> http://skitch.com/johnsundberg/n92b3/mozilla-firefox
> 
> 
> 
> 
> 
> -John
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> On Apr 20, 2010, at 11:32 AM, Rabi Tripathi wrote:
> 
> Hi all,
> I need to provide a way a program can ask Remedy if a
> ticket number exists.
> 
> Web services is out (mismatch of Mid-tier and ARS
> versions). I am looking for any other simple solution.
> 
> I tried a query with runmacro.exe, hoping i can somehow
> trick it into letting me know if the query matched any
> record or not, but it turns out its not designed to output
> anything to standard output, other than "macro xx processing
> completed".
> I am trying the -o (output to file) option, which may work
> (working on getting the query criteria right), but appears
> to be very slow.
> 
> I am considering a Perl script that will take a ticket
> number and simply respond with something like yes or no. I
> will likely turn it into an .exe using perl2exe. We use a
> lot of Perl, but all of it is on the server side and on
> Solaris. This will be the first time doing it on Windows, so
> I wish I could avoid having to open this can of worms to
> build and maintain.
> 
> Before I go that route, I want to pick your brain and see
> if I have overlooked any other simple solution.
> 
> Thanks in advance.
> 
> 
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers
> Are"
> 
> --
> John Sundberg
> 
> Kinetic Data, Inc.
> "Building a Better Service Experience"
> Recipient of the WWRUG09 Innovator of the Year Award
> 
> john.sundb...@kineticdata.com
> 651.556.0930 
> begin_of_the_skype_highlighting  651.556.0930  end_of_the_skype_highlighting
>  
> begin_of_the_skype_highlighting  651.556.0930  end_of_the_skype_highlighting
>  
> begin_of_the_skype_highlighting  651.556.0930  end_of_the_skype_highlighting
>  
> begin_of_the_skype_highlighting  651.556.0930  end_of_the_skype_highlighting
>  
> begin_of_the_skype_highlighting  651.556.0930  end_of_the_skype_highlighting 
>  I  www.kineticdata.com
> 
> ___
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> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers
> Are"
> 




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Oracle4me

[Meyer, Jennifer L]

Tim,

Hope the newb didn't get under your skin.  You're a pro in my book.

Best wishes,
Jennifer

Jennifer Meyer

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Oracle 10g "Instant" Client; Ok for ARS 7.5?

[Rabi Tripathi]

Hi all. In the process of installing ARs 7.5 on RHEL 5. Is "Oracle Instant 
client" usable, or do I need the regular oracle client?

The "instant" one is on the box as the default client. Asking for the regular 
one here will cost me some...well..."capital", so if somebody knows if this one 
works or not, please let me know.

Thanks in advance.


  

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Re: Logic in active links vs. filters

[Rabi Tripathi]

LJ, you're not off base. That's exactly what I meant. 

On filters, if you do a set field on a diary field such as:
Diary Field = "new string" + Diary Field 
Diary Field = "new string"

The result is as if you had done
Diary Field = Diary Field + "new string"

What it means is that the transaction value of the diary field received by a 
filter can't be changed by the filter, other than adding something to the end.

--
I read the whole thread, and now I see that Doug had already written about 
enforcing business rules/validations using active links vs filter. Note to 
self: read the whole thing before jumping in.




--- On Tue, 4/20/10, LJ LongWing  wrote:

From: LJ LongWing 
Subject: Re: Logic in active links vs. filters
To: arslist@ARSLIST.ORG
Date: Tuesday, April 20, 2010, 7:23 PM

**



 
 






Rabi, 

I’m curious about one thing you just said… 

   

--

One peculiar thing active links can do that filters can't is that if you want
to take the current (transaction) value of a diary field and change it in any
way other than adding to the end, active links are the way to go. Filters can't
do it. 

-- 

   

I may be off base on this one…but if you take the proposed
action, what happens is you take the current transaction value and modify
it….true…essentially doing “some string” +
“TR.work log”….diaries are treated as char strings
essentially via AL’s….but once it hits the
filter…what’s in the worklog is already there, so the best you can
do is append to the end…is that what you meant? 

   



From: Action Request
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi
Tripathi

Sent: Tuesday, April 20, 2010 4:02 PM

To: arslist@ARSLIST.ORG

Subject: Re: Logic in active links vs. filters 



   

**  


 
  
  One common issue I have seen in a lot of custom Remedy
  code is the use of Active Links to enforce business rules, data validation 
etc.
  Not always a good idea, because if the client is not Remedy User, these rules
  will be bypassed. 

  

  Think API programs, Web Services, Remedy Import, runmacro.exe, DSO and also
  transactions initiated by Push Field actions (and macros as well??).

  

  Active links exist/run in Remedy User only (and thru browser/mid-tier, of
  course), so unless a record is being created or updated because the user
  clicked on the Save button on that very record on Remedy User, active links
  (that are set to execute on, say,  submit/modify) will never get to
  execute on the record.

  

  It still makes sense to write rules/validation using active links, to provide
  immediate feedback to the user based on her actions, before the record is
  saved. But if the rules need to be enforced all the time, you want filters as
  well, as a foolproof gatekeeper. No transaction can bypass them.

  

  --

  One thing I learned the hard way (on my RAC exam), was that filters can throw
  a message, but not an actionable prompt, such as a Yes/No question. I had to
  redo a lot of my code on the exam because of this surprise.

  In my defense that was many many years ago and I didn't fully understand how
  transactions were processed.

  

  Now I understand that filters can't in any way cause anything to happen at
  Remedy User, other than pop a message box after the transaction has completed
  (or errored out). 

  All the messages from that transaction are lumped together in that one pop
  up, and the only choice is to click on the "Ok" button. It's not
  going to affect the transaction in any way, because it already processed. 

  

  --

  One peculiar thing active links can do that filters can't is that if you want
  to take the current (transaction) value of a diary field and change it in any
  way other than adding to the end, active links are the way to go. Filters
  can't do it. 

  

  For example, you can do this in Active links

  Work Log = "Some string" + Work Log

  

  But if you do the same thing in a filter, the result is

  Work Log = Work Log + "Some string"

  

  Not a big deal most of the time. 
  
     
  
  
 


   



 

_attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_





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Re: Service-now.com

[Shellman, David]

When I started reading this thread I felt that it was a sales pitch for 
Service-now.

It would be kind of nice to see a real name to associate with Oracle4Me.

List etiquette is to include your rename with your posts.  It's real easy to 
hide behind an email alias.

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Wednesday, April 21, 2010 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

**
CLUE: I a newbie to development. That does not mean that I know nothing about 
the Remedy product.  Don't assume - you sound silly. I know plenty about Remedy 
consistently throughout the 90s until 2010 OK.

It was pretty clear in my email that unlimited access meant all year round - 
not 30 to 60 days.  There was no such thing as total unlimited access under 
Demo.  Anyone with business intelligence could figure out the "old days when we 
had unlimited access" meant the Demo account with the 2000 record restriction.
Kind of like in the old days when we had UNLIMITED access under demo.

2000 is not plenty.  Reading is fundamental, if you read the thread, other 
developers already explained why  the 2000 limitation is not enough. You did 
not comprehend this either? My opinion is based on facts that I have observed 
during the 10 years of working with the Remedy product.

A hireling not wanting to hire me? I have not heard favorable things about you 
Tim... so I thank you for the favor of not utilizing the services of my 
consulting company. We are very successful and we do not service  "your kind."

My clients are happy with what I recommend and/not recommend.  Too bad that you 
are offended because I choose to explore other products.  Get over it.

Don't expect me to read any more on this thread or reply further.  This has 
been a waste of time.  My time is valuable and I have much more important 
things going on in life than this.  I did get a chuckle out of knowing  that 
you have nothing better to do with your time than to research my old postings 
back to 09.

In a message dated 4/21/2010 1:45:39 A.M. Eastern Daylight Time, 
timothy.pow...@pbs-consulting.com writes:
** **
You're the one that said:

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com
Sent: Monday, April 19, 2010 2:39 PM

Yes - they trial last for 30-60 days, and I want to be able to develop without 
using my client's server.
Kind of like in the old days when we had UNLIMITED access under demo.
I wasn't making up something, that was your quote.
But looking back in the archives I see that you called yourself a "Newbie" in a 
post dated Feb 2009. By your own words, you've only been around this product 
for about a year, so you know nothing about the "old days".

You need to distinguish between DEMO and TRIAL.
DEMO mode offers year round access, full ARS functionality with slight 
restrictions, those being 2000 records PER FORM (not total) and 3 fixed 
licenses.
TRIAL is completely unlimited access, unlimited records, full functionality, 
without fee. Thus TRIAL has a time constraint.
Again:

* If you're just doing independent development of custom apps, your 
technical needs are met. Year round access with full ARS functionality but 
limited licenses and limited to 2000 records per form is plenty (the community 
has been doing it for years) and you're just complaining to complain.

* If you're developing for a legit client who has implemented the ITSM 
Suite, they need a licensed dev server.

* If you're developing independently against the ITSM Suite, you have a 
valid complaint with regards to the fact that you can't install it at all and 
do anything with it on the development side and I agree with you. BMC should 
offer some sort of developer access to the suite.

Lastly, if you're truly the type of person that makes decisions and advises 
clients based on the fact that a company got on your nerves because they don't 
have the exact developer format that you "need" instead of being based on the 
real power and long term benefit of the product line, then I feel sorry for 
your clients; glad to see you moving on to other products and I wish I knew 
your real name so I wouldn't accidently hire you in the future.

Tim Powell

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Tuesday, April 20, 2010 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

**
I am not looking for an unlimited Demo.  This is not a sales issue.  My 
technical needs are:  a demo with access all year round with a reasonable level 
of records. (not 2000)  I  wish BMC would have consideration for the developers 
(i.e. a Developer's Edition so developers can work it).  If they offered a 
Developer's edition for a reasonable price, I would buy it.  They just get on 
my nerves - which is why I am looki

Re: Logic in active links vs. filters

[LJ LongWing]

Cool….I just wanted to make sure you weren’t saying/thinking that you could 
replace the entire contents of the diary via AL J

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: Wednesday, April 21, 2010 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Logic in active links vs. filters

 

** 


LJ, you're not off base. That's exactly what I meant. 

On filters, if you do a set field on a diary field such as:
Diary Field = "new string" + Diary Field 
Diary Field = "new string"

The result is as if you had done
Diary Field = Diary Field + "new string"

What it means is that the transaction value of the diary field received by a 
filter can't be changed by the filter, other than adding something to the end.

--
I read the whole thread, and now I see that Doug had already written about 
enforcing business rules/validations using active links vs filter. Note to 
self: read the whole thing before jumping in.




--- On Tue, 4/20/10, LJ LongWing  wrote:


From: LJ LongWing 
Subject: Re: Logic in active links vs. filters
To: arslist@ARSLIST.ORG
Date: Tuesday, April 20, 2010, 7:23 PM

** 

Rabi,

I’m curious about one thing you just said…

 

--
One peculiar thing active links can do that filters can't is that if you want 
to take the current (transaction) value of a diary field and change it in any 
way other than adding to the end, active links are the way to go. Filters can't 
do it.

--

 

I may be off base on this one…but if you take the proposed action, what happens 
is you take the current transaction value and modify it….true…essentially doing 
“some string” + “TR.work log”….diaries are treated as char strings essentially 
via AL’s….but once it hits the filter…what’s in the worklog is already there, 
so the best you can do is append to the end…is that what you meant?

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: Tuesday, April 20, 2010 4:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Logic in active links vs. filters

 

** 


One common issue I have seen in a lot of custom Remedy code is the use of 
Active Links to enforce business rules, data validation etc. Not always a good 
idea, because if the client is not Remedy User, these rules will be bypassed. 

Think API programs, Web Services, Remedy Import, runmacro.exe, DSO and also 
transactions initiated by Push Field actions (and macros as well??).

Active links exist/run in Remedy User only (and thru browser/mid-tier, of 
course), so unless a record is being created or updated because the user 
clicked on the Save button on that very record on Remedy User, active links 
(that are set to execute on, say,  submit/modify) will never get to execute on 
the record.

It still makes sense to write rules/validation using active links, to provide 
immediate feedback to the user based on her actions, before the record is 
saved. But if the rules need to be enforced all the time, you want filters as 
well, as a foolproof gatekeeper. No transaction can bypass them.

--
One thing I learned the hard way (on my RAC exam), was that filters can throw a 
message, but not an actionable prompt, such as a Yes/No question. I had to redo 
a lot of my code on the exam because of this surprise.
In my defense that was many many years ago and I didn't fully understand how 
transactions were processed.

Now I understand that filters can't in any way cause anything to happen at 
Remedy User, other than pop a message box after the transaction has completed 
(or errored out). 
All the messages from that transaction are lumped together in that one pop up, 
and the only choice is to click on the "Ok" button. It's not going to affect 
the transaction in any way, because it already processed. 

--
One peculiar thing active links can do that filters can't is that if you want 
to take the current (transaction) value of a diary field and change it in any 
way other than adding to the end, active links are the way to go. Filters can't 
do it. 

For example, you can do this in Active links
Work Log = "Some string" + Work Log

But if you do the same thing in a filter, the result is
Work Log = Work Log + "Some string"

Not a big deal most of the time.

 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Service-now.com

[Rick Cook]

All I will say is that it's a bit hard to take someone really seriously as
an IT Pro when they're sporting an AOL email address.  I'm just sayin...
8->

Rick
On Wed, Apr 21, 2010 at 1:31 PM, Shellman, David <
dave.shell...@tycoelectronics.com> wrote:

> **
> When I started reading this thread I felt that it was a sales pitch for
> Service-now.
>
> It would be kind of nice to see a real name to associate with Oracle4Me.
>
> List etiquette is to include your rename with your posts.  It's real easy
> to hide behind an email alias.
>
> Dave
>  --
>  *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *oracle...@aol.com
> *Sent:* Wednesday, April 21, 2010 2:00 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Service-now.com
>
> **
> CLUE: I a newbie to development. That does not mean that I know nothing
> about the Remedy product.  Don't assume - you sound silly. I know plenty
> about Remedy consistently throughout the 90s until 2010 OK.
>
> It was pretty clear in my email that unlimited access meant all year round
> - not 30 to 60 days.  There was no such thing as total unlimited access
> under Demo.  Anyone with business intelligence could figure out the "old
> days when we had unlimited access" meant the Demo account with the 2000
> record restriction.
> Kind of like in the old days when we had UNLIMITED access under demo.
>
> 2000 is not plenty.  Reading is fundamental, if you read the thread, other
> developers already explained why  the 2000 limitation is not enough. You did
> not comprehend this either? My opinion is based on facts that I have
> observed during the 10 years of working with the Remedy product.
>
> A hireling not wanting to hire me? I have not heard favorable things about
> you Tim... so I thank you for the favor of not utilizing the services of my
> consulting company. We are very successful and we do not service  "your
> kind."
>
> My clients are happy with what I recommend and/not recommend.  Too bad
> that you are offended because I choose to explore other products.  Get over
> it.
>
> Don't expect me to read any more on this thread or reply further.  This has
> been a waste of time.  My time is valuable and I have much more important
> things going on in life than this.  I did get a chuckle out of knowing  that
> you have nothing better to do with your time than to research my old
> postings back to 09.
>
>  In a message dated 4/21/2010 1:45:39 A.M. Eastern Daylight Time,
> timothy.pow...@pbs-consulting.com writes:
>
> ** **
>
> You’re the one that said:
>
>
>
> *From:** Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]on Behalf Of oracle...@aol.com
> Sent: Monday, April 19, 2010 2:39 PM
> **
> Yes - they trial last for 30-60 days, and I want to be able to develop
> without using my client's server.
> **Kind of like in the old days when we had UNLIMITED access under demo.*
>
> I wasn’t making up something, that was your quote.
>
> But looking back in the archives I see that you called yourself a “Newbie”
> in a post dated Feb 2009. By your own words, you’ve only been around this
> product for about a year, so you know nothing about the “old days”.
>
>
>
> You need to distinguish between DEMO and TRIAL.
>
> DEMO mode offers year round access, full ARS functionality with slight
> restrictions, those being 2000 records PER FORM (not total) and 3 fixed
> licenses.
>
> TRIAL is completely unlimited access, unlimited records, full
> functionality, without fee. Thus TRIAL has a time constraint.
>
> Again:
>
> · If you’re just doing independent development of custom apps,
> your technical needs are met. Year round access with full ARS functionality
> but limited licenses and limited to 2000 records per form is plenty (the
> community has been doing it for years) and you’re just complaining to
> complain.
>
> · If you’re developing for a legit client who has implemented the
> ITSM Suite, they need a licensed dev server.
>
> · If you’re developing independently against the ITSM Suite, you
> have a valid complaint with regards to the fact that you can’t install it at
> all and do anything with it on the development side and I agree with you.
> BMC should offer some sort of developer access to the suite.
>
>
>
> Lastly, if you’re truly the type of person that makes decisions and advises
> clients based on the fact that a company got on your nerves because they
> don’t have the exact developer format that you “need” instead of being based
> on the real power and long term benefit of the product line, then I feel
> sorry for your clients; glad to see you moving on to other products and I
> wish I knew your real name so I wouldn’t accidently hire you in the future.
>
>
>
> Tim Powell
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *oracle...@aol.com
> *Sent:* Tuesday, April 20, 2010 5:59 PM
> *To:* arslist@ARSLIS

Re: ARAPI.NET 7.5.xxx

[Jarl Grøneng]

Hehee . :-)

--
Jarl



2010/4/21 Rick Cook :
> **
> Ok, umm...well, make sure you turn out the lights when you leave tonight,
> Dave.  And set the coffee pot to have a fresh pot for tomorrow, if you
> would.  Never know, someone else might come in!  ;->
>
> Rick
> On Wed, Apr 21, 2010 at 12:56 PM, Easter, David 
> wrote:
>>
>> Um...  William Hurley (whurley) is also no longer with BMC.  He left in
>> Nov 2009.
>>
>> http://www.linkedin.com/in/whurley
>>
>> -David J. Easter
>> Sr. Product Manager, Enterprise Service Management
>> BMC Software, Inc.
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
>> Sent: Wednesday, April 21, 2010 12:47 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ARAPI.NET 7.5.xxx
>>
>> BMC has an open source evangelist, so why not :-)
>> http://www.bmc.com/news/press-releases/2007-archive/75225900-3701.html
>>
>> --
>> Jarl
>>
>> 2010/4/21 Easter, David :
>> > **
>> >
>> > There would be some effort involved in stripping out BMC or other
>> > intellectual property not appropriate for open source - so it wouldn't
>> > be
>> > trivial to do.  But yes, it's been considered.
>> >
>> >
>> >
>> > -David J. Easter
>> >
>> > Sr. Product Manager, Enterprise Service Management
>> >
>> > BMC Software, Inc.
>> >
>> >
>> >
>> > The opinions, statements, and/or suggested courses of action expressed
>> > in
>> > this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> > voluntary participation in this forum is not intended to convey a role
>> > as a
>> > spokesperson, liaison or public relations representative for BMC
>> > Software,
>> > Inc.
>> >
>> >
>> >
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
>> > Sent: Wednesday, April 21, 2010 12:08 PM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: ARAPI.NET 7.5.xxx
>> >
>> >
>> >
>> > **
>> >
>> > Have you considered making the source code freely available?  I can
>> > understand why you might not want to release the Java or C source code,
>> > but
>> > since the .NET API is just a layer over the C code, I'm not sure there
>> > would
>> > be any proprietary information in there that you wouldn't want getting
>> > out.
>> >
>> >
>> >
>> > Thanks,
>> > Lyle
>> >
>> >
>> >
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arsl...@arslist.org] On Behalf Of Easter, David
>> > Sent: Wednesday, April 21, 2010 12:39 PM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: ARAPI.NET 7.5.xxx
>> >
>> >
>> >
>> > **
>> >
>> > The code was not lost - it was transferred to others within BMC.
>> > However, I
>> > don't know that those individuals watch the ARSList.  I'll softly
>> > suggest
>> > that they consider doing so.
>> >
>> >
>> >
>> > -David J. Easter
>> >
>> > Sr. Product Manager, Enterprise Service Management
>> >
>> > BMC Software, Inc.
>> >
>> >
>> >
>> > The opinions, statements, and/or suggested courses of action expressed
>> > in
>> > this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> > voluntary participation in this forum is not intended to convey a role
>> > as a
>> > spokesperson, liaison or public relations representative for BMC
>> > Software,
>> > Inc.
>> >
>> >
>> >
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
>> > Sent: Wednesday, April 21, 2010 10:10 AM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: ARAPI.NET 7.5.xxx
>> >
>> >
>> >
>> > **
>> >
>> > Or did he leave the source code somewhere accessible so that anyone that
>> > wants can fix it and rebuild it?
>> >
>> >
>> >
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
>> > Sent: Wednesday, April 21, 2010 10:38 AM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: ARAPI.NET 7.5.xxx
>> >
>> >
>> >
>> > **
>> >
>> > Ok..now the next big question.did someone else unofficially pick up the
>> > support, did he take it with him, or is that API now dead?
>> >
>> >
>> >
>> > From: Action Request System discussion list(ARSList)
>> > [mailto:arsl...@arslist.org] On Behalf Of Easter, David
>> > Sent: Wednesday, April 21, 2010 10:27 AM
>> > To: arslist@ARSLIST.ORG
>> > Subject: Re: ARAPI.NET 7.5.xxx
>> >
>> >
>> >
>> > **
>> >
>> > Just as an FYI, Appajee recently left BMC (of his own decision) - so
>> > he's no
>> > longer a BMC employee.
>> >
>> >
>> >
>> > -David J. Easter
>> >
>> > Sr. Product Manager, Enterprise Service Management
>> >
>> > BMC Software, Inc.
>> >
>> >
>> >
>> > The opinions, statements, and/or suggested courses o

Re: The truth about DEMO vs. TRIAL licensing (Was previously: Service-now.com)

[Timothy Powell]

Joanne, it’s not a hate fest (at least not on my part). Yes, all of us that 
have been around the product for awhile know that Oracle has gotten the whole 
DEMO vs. TRIAL thing messed up, and this seems like a giant waste of time and 
bandwidth. However, new people coming in to the list and the product might read 
Oracle’s statements and take them for fact, which is not the case. We don’t 
need misinformation about the product confusing new people to the community. If 
you’ve been on this list for anytime, then you know that if somebody starts 
making statements that are uninformed or not accurate, especially if that 
somebody is fairly new, one of the more experienced and seasoned posters will 
speak up and try to set the matter straight. I’m actually surprised that 
Claire, Rick, Susan or a number of other vets didn’t beat me to it. 

 

Oracle. I don’t believe that your statement of: “Anyone with business 
intelligence could figure out ‘the old days when we had unlimited access’ meant 
the Demo account with the 2000 record restriction” is realistic. The word “had” 
is past tense indicating something that was there but now gone. We never lost 
that functionality. We still “have” it. So one could easily take it that you 
were speaking of some “other” unlimited access. Plus when you say, “I want to 
be able to develop…..like the old days when we had unlimited access” and you 
actually did mean “the Demo account with the 2000 record restriction” but go on 
to say that the 2000 record limit is not acceptable, you’re speaking in 
circles. So combine your statements of: “a reasonable level of records. (not 
2000)” along with “With Remedy I can't get the free demo license anymore” and 
“Not having a demo license past 60 (or whatever the time limit) is annoying” it 
becomes obvious that you are/were confused about the differences and what is 
really available and we were trying to set the facts straight for you and 
anybody else that might be confused.

 

Yes I got what others said about 2000 records. Lyle said that if you throw in 
the BMC Apps then your quickly run out of room. I agreed. Guillaume and Joe 
said maybe converting some forms to a new form type with unlimited records, but 
again the forms they spoke about were from BMC Apps. Again I agreed. I also 
agreed with you IF you were speaking to developing against the BMC Apps. All I 
said was that 2000 was plenty if you were developing CUSTOM apps. I still stand 
by that opinion.

 

I am not offended that you are looking at other products. What I said/implied 
is if you are looking at other products based on the fact that BMC gets on your 
nerves because of their licensing/dev model, basically basing it on emotion 
instead of tangibles like product strength and long term product benefit, then 
you’re not making solid decisions.

 

On the professional insults. My turn to chuckle. You don’t know me and haven’t 
heard anything about me. So it’s all good.

 

Tim

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Wednesday, April 21, 2010 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Service-now.com

 

** 

CLUE: I a newbie to development. That does not mean that I know nothing about 
the Remedy product.  Don't assume - you sound silly. I know plenty about Remedy 
consistently throughout the 90s until 2010 OK.  

 

It was pretty clear in my email that unlimited access meant all year round - 
not 30 to 60 days.  There was no such thing as total unlimited access under 
Demo.  Anyone with business intelligence could figure out the "old days when we 
had unlimited access" meant the Demo account with the 2000 record restriction.  
 

Kind of like in the old days when we had UNLIMITED access under demo.

 

2000 is not plenty.  Reading is fundamental, if you read the thread, other 
developers already explained why  the 2000 limitation is not enough. You did 
not comprehend this either? My opinion is based on facts that I have observed 
during the 10 years of working with the Remedy product. 

 

A hireling not wanting to hire me? I have not heard favorable things about you 
Tim... so I thank you for the favor of not utilizing the services of my 
consulting company. We are very successful and we do not service  "your kind."  

 

My clients are happy with what I recommend and/not recommend.  Too bad that you 
are offended because I choose to explore other products.  Get over it.  

 

Don't expect me to read any more on this thread or reply further.  This has 
been a waste of time.  My time is valuable and I have much more important 
things going on in life than this.  I did get a chuckle out of knowing  that 
you have nothing better to do with your time than to research my old postings 
back to 09.   

 

In a message dated 4/21/2010 1:45:39 A.M. Eastern Daylight Time, 
timothy.pow...@pbs-consulting.com writes:

** ** 

You’re the one that said:

 

From: Action Request System d

Re: Log size and server performance

[Benedetto Cantatore]

I found 500 megs to be a good size.  I can usually capture what I'm looking for 
within a 10-15 minute window.  
 
 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> anne.ra...@its.nc.gov 04/21/10 12:29 PM >>>

** I ask because I know appending to a 1 G file takes a lot longer (in computer 
time) than appending to a 1 M file.  I was wondering if anyone was aware of a 
practical limit? Anne Ramey

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official. From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Log size and server performance
 ** Well, this isn't a definitive answer by any means, but my suspicion would 
be that the log file size should be pretty much irrelevant from a performance 
perspective, since it is just appending to the existing file, which is a quick 
operation.  The more important point is that if you're getting that much 
logging output, just having logging on at all is probably impacting performance 
on the server.  So, if the performance of the system seems acceptable with 
logging turned on, you should be able to let it run as long as you want, at 
least until you either meet you maximum file size or fill up the file system 
you're logging to without any additional performance impact due to the size of 
the log files.  Now, how to do something useful with such large files is 
another question* Lyle From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Wednesday, April 21, 2010 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Log size and server performance
 ** We are looking at capturing more effective logging to try and catch some 
interrmittent problems in production that we can't seem to re-produce in test.  
The problem is that the arfilter log on our server that runs escalations is 
currently 50M and contains about 2 minutes worth of information.  This is, 
obviously, because of the notifications, but I'm curious as to what point I can 
increase my log file sizes before I start to see a perfomance hit.  Any 
ideas/experiences? ITSM 7.0.03 P9ARS 7.1 P6LinuxOracle It looks like 100M would 
catch a 1/2 hour of information or longer in all logs except the arfilter (but 
we have to set all of the log files to the same size).  500M might get us a 1/2 
hour in the filter log, but the other logs will be unnecessarily big and I'm 
wondering if having all of the logs that size could cause server response time 
to slow? Anne Ramey _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers 
Are"_ 

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Re: Logic in active links vs. filters

[Rabi Tripathi]

Hmm...lets see.

*Database* (old) value of a diary field, nothing/nobody can change.

*Transaction* value (valued added this time) of a diary field:
With an Active Link, you CAN change anything, such as wipe it out, add to the 
beginning of it.
With a filter you can only add to the end.

Agree?

Side note: if you really have to change old contents of a diary field on a 
record...what do you do? 
Say somebody put a social security number (if you're not in the US, that's sort 
of a not so secret number assigned to everybody that everybody tries to keep 
secret anyway) in the work log diary field and some higher up is mad? This 
actually happened one time.

Messing with database is...messy. The easiest solution (that somebody else came 
up with), was to export the worklog (and entry id) in arx format. Edit the 
exported file in a text editor, import it back. Done.

On Wed, Apr 21, 2010 at 4:48 PM, LJ LongWing  wrote:
**













Cool….I just wanted to make sure you weren’t saying/thinking
that you could replace the entire contents of the diary via AL J

 



From: Action Request
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi
Tripathi

Sent: Wednesday, April 21, 2010 2:26 PM

To: arslist@ARSLIST.ORG

Subject: Re: Logic in active links vs. filters



 

** 


 
  
  LJ, you're not off base. That's exactly what I meant. 

  

  On filters, if you do a set field on a diary field such as:

  Diary Field = "new string" + Diary Field 

  Diary Field = "new string"

  

  The result is as if you had done

  Diary Field = Diary Field + "new string"




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Re: Logic in active links vs. filters

[LJ LongWing]

Agreed,

 

On the side note.  There are programs out there, one I keep handy is called 
‘Diary Editor’….allows editing of diaries….it’s unsupported, but uses supported 
API calls….works good J

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: Wednesday, April 21, 2010 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Logic in active links vs. filters

 

** 


Hmm...lets see.

*Database* (old) value of a diary field, nothing/nobody can change.

*Transaction* value (valued added this time) of a diary field:
With an Active Link, you CAN change anything, such as wipe it out, add to the 
beginning of it.
With a filter you can only add to the end.

Agree?

Side note: if you really have to change old contents of a diary field on a 
record...what do you do? 
Say somebody put a social security number (if you're not in the US, that's sort 
of a not so secret number assigned to everybody that everybody tries to keep 
secret anyway) in the work log diary field and some higher up is mad? This 
actually happened one time.

Messing with database is...messy. The easiest solution (that somebody else came 
up with), was to export the worklog (and entry id) in arx format. Edit the 
exported file in a text editor, import it back. Done.

On Wed, Apr 21, 2010 at 4:48 PM, LJ LongWing  wrote:
** 

Cool….I just wanted to make sure you weren’t saying/thinking that you could 
replace the entire contents of the diary via AL J

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: Wednesday, April 21, 2010 2:26 PM


To: arslist@ARSLIST.ORG
Subject: Re: Logic in active links vs. filters

 

** 

LJ, you're not off base. That's exactly what I meant. 

On filters, if you do a set field on a diary field such as:
Diary Field = "new string" + Diary Field 
Diary Field = "new string"

The result is as if you had done
Diary Field = Diary Field + "new string"


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Re: Log size and server performance

[Easter, David]

I realize that this question is being asked about AR System 7.1.00, but for 
those who are on 7.5.00, another solution to this would be the "Logging to 
Form" feature introduced in AR System 7.5.00.

"You can configure the AR System to log information to forms instead of files.
Administrators can decide whether the information is logged into predefined
forms or new ones.

You can add workflow (qualifications) on the log to filter information going in 
(for
example, only log information on a particular user, error number, error level, 
and
so on). You can also search for results on fields (that is, search for all 
errors between
two dates, all errors logged against a particular user, and so on).

See the "Server Information-Log Files tab" and "ar.conf (ar.cfg)" sections of 
the
Configuration Guide."


-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Wednesday, April 21, 2010 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Log size and server performance

**
I found 500 megs to be a good size.  I can usually capture what I'm looking for 
within a 10-15 minute window.



Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> anne.ra...@its.nc.gov 04/21/10 12:29 PM >>>
**
I ask because I know appending to a 1 G file takes a lot longer (in computer 
time) than appending to a 1 M file.  I was wondering if anyone was aware of a 
practical limit?

Anne Ramey
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Log size and server performance

**
Well, this isn't a definitive answer by any means, but my suspicion would be 
that the log file size should be pretty much irrelevant from a performance 
perspective, since it is just appending to the existing file, which is a quick 
operation.  The more important point is that if you're getting that much 
logging output, just having logging on at all is probably impacting performance 
on the server.  So, if the performance of the system seems acceptable with 
logging turned on, you should be able to let it run as long as you want, at 
least until you either meet you maximum file size or fill up the file system 
you're logging to without any additional performance impact due to the size of 
the log files.  Now, how to do something useful with such large files is 
another question...

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Wednesday, April 21, 2010 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Log size and server performance

**
We are looking at capturing more effective logging to try and catch some 
interrmittent problems in production that we can't seem to re-produce in test.  
The problem is that the arfilter log on our server that runs escalations is 
currently 50M and contains about 2 minutes worth of information.  This is, 
obviously, because of the notifications, but I'm curious as to what point I can 
increase my log file sizes before I start to see a perfomance hit.  Any 
ideas/experiences?

ITSM 7.0.03 P9
ARS 7.1 P6
Linux
Oracle

It looks like 100M would catch a 1/2 hour of information or longer in all logs 
except the arfilter (but we have to set all of the log files to the same size). 
 500M might get us a 1/2 hour in the filter log, but the other logs will be 
unnecessarily big and I'm wondering if having all of the logs that size could 
cause server response time to slow?

Anne Ramey

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


NOTICE: This email message is for the sole use of the intended recipient(s) and 
may contain confidential and privileged information. Any unauthorized review, 
use, disclosure or distribution is prohibited. If you are not the intended 
recipient, please contact the sender by reply email and destroy all copies of 
the original message.

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: Log size and server performance

[Grooms, Frederick W]

And since Anne is on Linux she can set up a cron job to archive the logs every 
5 (or 10) minutes.   I do that currently on production so I can always go back 
a complete day in the logs.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Wednesday, April 21, 2010 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Log size and server performance

**
I found 500 megs to be a good size.  I can usually capture what I'm looking for 
within a 10-15 minute window.

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701

>>> anne.ra...@its.nc.gov 04/21/10 12:29 PM >>>
**
I ask because I know appending to a 1 G file takes a lot longer (in computer 
time) than appending to a 1 M file.  I was wondering if anyone was aware of a 
practical limit?

Anne Ramey
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, April 21, 2010 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Log size and server performance

**
Well, this isn't a definitive answer by any means, but my suspicion would be 
that the log file size should be pretty much irrelevant from a performance 
perspective, since it is just appending to the existing file, which is a quick 
operation.  The more important point is that if you're getting that much 
logging output, just having logging on at all is probably impacting performance 
on the server.  So, if the performance of the system seems acceptable with 
logging turned on, you should be able to let it run as long as you want, at 
least until you either meet you maximum file size or fill up the file system 
you're logging to without any additional performance impact due to the size of 
the log files.  Now, how to do something useful with such large files is 
another question...

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Wednesday, April 21, 2010 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Log size and server performance

**
We are looking at capturing more effective logging to try and catch some 
interrmittent problems in production that we can't seem to re-produce in test.  
The problem is that the arfilter log on our server that runs escalations is 
currently 50M and contains about 2 minutes worth of information.  This is, 
obviously, because of the notifications, but I'm curious as to what point I can 
increase my log file sizes before I start to see a perfomance hit.  Any 
ideas/experiences?

ITSM 7.0.03 P9
ARS 7.1 P6
Linux
Oracle

It looks like 100M would catch a 1/2 hour of information or longer in all logs 
except the arfilter (but we have to set all of the log files to the same size). 
 500M might get us a 1/2 hour in the filter log, but the other logs will be 
unnecessarily big and I'm wondering if having all of the logs that size could 
cause server response time to slow?

Anne Ramey




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References for www.misicompany.com

[Joe D'Souza]

Anybody heard of them? Worked or contracted with them? I'm not sure I heard
of them before and I got contacted by them with reference to some work in
NYC and I was interested in references about them.

Cheers

Joe

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Re: The truth about DEMO vs. TRIAL licensing (Was previously: Service-now.com)

[Susan Palmer]

Sometimes now I write a response to a post . save it for awhile .
read it again  and think  do I want this to be around longer than
most landfills.  Then I click delete.

Just not into people looking to stir up stuff (not referring to Tim).  And
I've come to the conclusion there's nothing I can do about them either.  Sad
state of affairs for this list.  I am glad to say I have a large enough
backlog of work that my brain power can be utilized for more fruitful
endeavors, pleasing my customers which I'm always able to do in Remedy!

Susan  :)

On Wed, Apr 21, 2010 at 3:56 PM, Timothy Powell <
timothy.pow...@pbs-consulting.com> wrote:

> **
>
> Joanne, it’s not a hate fest (at least not on my part). Yes, all of us that
> have been around the product for awhile know that Oracle has gotten the
> whole DEMO vs. TRIAL thing messed up, and this seems like a giant waste of
> time and bandwidth. However, new people coming in to the list and the
> product might read Oracle’s statements and take them for fact, which is not
> the case. We don’t need misinformation about the product confusing new
> people to the community. If you’ve been on this list for anytime, then you
> know that if somebody starts making statements that are uninformed or not
> accurate, especially if that somebody is fairly new, one of the more
> experienced and seasoned posters will speak up and try to set the matter
> straight. I’m actually surprised that Claire, Rick, Susan or a number of
> other vets didn’t beat me to it.
>
>
>
> Oracle. I don’t believe that your statement of: “*Anyone with business
> intelligence could figure out ‘the old days when we had unlimited access’
> meant the Demo account with the 2000 record restriction*” is realistic.
> The word “had” is past tense indicating something that was there but now
> gone. We never lost that functionality. We still “have” it. So one could
> easily take it that you were speaking of some “other” unlimited access. Plus
> when you say, “*I want to be able to develop*…..*like the old days* *when
> we had unlimited access” *and you actually did mean* “the Demo account
> with the 2000 record restriction” *but go on to say that the 2000 record
> limit is not acceptable, you’re speaking in circles. So combine your
> statements of: “a reasonable level of records. (not 2000)” along with
> “With Remedy I can't get the free demo license anymore” and “Not having
> a demo license past 60 (or whatever the time limit) is annoying” it becomes
> obvious that you are/were confused about the differences and what is really
> available and we were trying to set the facts straight for you and anybody
> else that might be confused.
>
>
>
> Yes I got what others said about 2000 records. Lyle said that if you throw
> in the BMC Apps then your quickly run out of room. I agreed. Guillaume and
> Joe said maybe converting some forms to a new form type with unlimited
> records, but again the forms they spoke about were from BMC Apps. Again I
> agreed. I also agreed with you IF you were speaking to developing against
> the BMC Apps. All I said was that 2000 was plenty if you were developing
> CUSTOM apps. I still stand by that opinion.
>
>
>
> I am not offended that you are looking at other products. What I
> said/implied is if you are looking at other products based on the fact that
> BMC gets on your nerves because of their licensing/dev model, basically
> basing it on emotion instead of tangibles like product strength and long
> term product benefit, then you’re not making solid decisions.
>
>
>
> On the professional insults. My turn to chuckle. You don’t know me and
> haven’t heard anything about me. So it’s all good.
>
>
>
> Tim
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *oracle...@aol.com
> *Sent:* Wednesday, April 21, 2010 2:00 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: [ARSLIST] Service-now.com
>
>
>
> **
>
> CLUE: I a newbie to development. That does not mean that I know nothing
> about the Remedy product.  Don't assume - you sound silly. I know plenty
> about Remedy consistently throughout the 90s until 2010 OK.
>
>
>
> It was pretty clear in my email that unlimited access meant all year round
> - not 30 to 60 days.  There was no such thing as total unlimited access
> under Demo.  Anyone with business intelligence could figure out the "old
> days when we had unlimited access" meant the Demo account with the 2000
> record restriction.
>
> Kind of like in the old days when we had UNLIMITED access under demo.
>
>
>
> 2000 is not plenty.  Reading is fundamental, if you read the thread, other
> developers already explained why  the 2000 limitation is not enough. You did
> not comprehend this either? My opinion is based on facts that I have
> observed during the 10 years of working with the Remedy product.
>
>
>
> A hireling not wanting to hire me? I have not heard favorable things about
> you Tim... so I thank you for the favo

Re: Oracle 10g "Instant" Client; Ok for ARS 7.5?

[Jill E. Anderson]

Greetings Rabi,

On Wed, Apr 21, 2010 at 3:14 PM, Rabi Tripathi  wrote:

> Hi all. In the process of installing ARs 7.5 on RHEL 5. Is "Oracle Instant
> client" usable, or do I need the regular oracle client?
>
> The "instant" one is on the box as the default client. Asking for the
> regular one here will cost me some...well..."capital", so if somebody knows
> if this one works or not, please let me know.
>
>
Regretfully I cannot advise specifically on ARS 7.5, but for ARS 7.1/RHEL 5
we successfully use the Oracle Instant Client. I suspect the same would be
true for 7.5 but can't say I've specifically tried.

Good luck.

Jill Anderson

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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5

[Alkan, Koray]

Hi Conny,

I did try removing the pre-set environment variables through my script
one by one and it eventually I found the "bad" one and it worked.

Thank you all for your efforts, the issue has been resolved!

Best Regards,
Koray

On Apr 21, 8:56 pm, Conny Martin  wrote:
> Koray,
>
> to isolate the problem I would suggest the following.
>
> 1. . /bin/arsystem     don't forget the dot in front, so you 
> will have all the env-vars set by arsystem in your actual unix-shell
> 2. try to start your script. It should abort with core dump
> 3. unset ENV-VAR
> 4. try to start your script
> 5. unset NEXT-ENV-VAR
> 6. try to start your script
> ...
> ...
> ...
> ...
>
> you should be able to find the env-var which is causing trouble and perhaps 
> this leads you to a solution.
>
> HTH
>
> Kind Regards Conny
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von koray
> Gesendet: Mittwoch, 21. April 2010 15:57
> An: arsl...@arslist.org
> Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
>
> Update: FreeAREntryListFieldList causes this error, included with arfree.h 
> file..
>
> On Apr 21, 4:09 pm, koray  wrote:
>
>
>
>
>
> > By the way, is there any way I can view the coredump file generated?
>
> > On Apr 21, 3:47 pm, koray  wrote:
>
> > > A few of them were missing such as ARCONFIGDIR but although I tried
> > > copying them from another server it didn't work again..
> > > I did the server restart to see shell messages and it is exactly the
> > > same : X Abort(coredump)
>
> > > I am totally lost.
>
> > > On Apr 21, 3:05 pm, Conny Martin  wrote:
>
> > > > following env-vars are set by arsystem
>
> > > > LANG
> > > > TWO_TASK
> > > > ARCONFIGDIR
> > > > LC_ALL
> > > > PATH
> > > > ORACLE_HOME
> > > > LD_LIBRARY_PATH
> > > > ORA_NLS
> > > > ORA_NLS32
> > > > ORA_NLS33
> > > > NLS_LANG
> > > > NLSPATH
> > > > CLIENT_LOCALE
>
> > > > -Ursprüngliche Nachricht-
> > > > Von: Action Request System discussion list(ARSList)
> > > > [mailto:arsl...@arslist.org] Im Auftrag von koray
> > > > Gesendet: Mittwoch, 21. April 2010 13:57
> > > > An: arsl...@arslist.org
> > > > Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
> > > > Server 7.5
>
> > > > Hello again,
>
> > > > Can anyone send me the output of "env" command related to Remedy or 
> > > > APIs?
>
> > > > Best Regards,
> > > > Koray
>
> > > > On Apr 21, 12:24 pm, koray  wrote:
>
> > > > > @Juan Ingles: The C script exits with 0 in any case.
> > > > > Trying above "arsystem env " results with Abort -
> > > > > core dumped
>
> > > > > However the script isn't directly called in order to set the
> > > > > environment variables. mypath/script consists of
>
> > > > > #!/usr/bin/sh
> > > > > LD_LIBRARY_PATH=
> > > > > export LD_LIBRARY_PATH
> > > > > // "$@"
>
> > > > > @Conny: you are right, I doubt that this is really related to
> > > > > the environment variables.. But i am not sure how to overcome this..
>
> > > > > Best Regards,
> > > > > Koray
>
> > > > > 
> > > > > __ _  UNSUBSCRIBE or access ARSlist Archives
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> > > > > Answers Are"
>
> > > > > --
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> > > > > For more options, visit this group 
> > > > > athttp://groups.google.com/group/arslist?hl=en.
>
> > > > __
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>
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>
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> > > 
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>
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> > 

Re: Service-now.com

[Shellman, David]

Ahh man.  Developing a disconnect between the brain and fingers.  Must be old 
age or having one too many beers with Lenny and/or Phil.

That was supposed to be "real name" instead of "rename" in the last line.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, April 21, 2010 4:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

**
When I started reading this thread I felt that it was a sales pitch for 
Service-now.

It would be kind of nice to see a real name to associate with Oracle4Me.

List etiquette is to include your rename with your posts.  It's real easy to 
hide behind an email alias.

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Wednesday, April 21, 2010 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

**
CLUE: I a newbie to development. That does not mean that I know nothing about 
the Remedy product.  Don't assume - you sound silly. I know plenty about Remedy 
consistently throughout the 90s until 2010 OK.

It was pretty clear in my email that unlimited access meant all year round - 
not 30 to 60 days.  There was no such thing as total unlimited access under 
Demo.  Anyone with business intelligence could figure out the "old days when we 
had unlimited access" meant the Demo account with the 2000 record restriction.
Kind of like in the old days when we had UNLIMITED access under demo.

2000 is not plenty.  Reading is fundamental, if you read the thread, other 
developers already explained why  the 2000 limitation is not enough. You did 
not comprehend this either? My opinion is based on facts that I have observed 
during the 10 years of working with the Remedy product.

A hireling not wanting to hire me? I have not heard favorable things about you 
Tim... so I thank you for the favor of not utilizing the services of my 
consulting company. We are very successful and we do not service  "your kind."

My clients are happy with what I recommend and/not recommend.  Too bad that you 
are offended because I choose to explore other products.  Get over it.

Don't expect me to read any more on this thread or reply further.  This has 
been a waste of time.  My time is valuable and I have much more important 
things going on in life than this.  I did get a chuckle out of knowing  that 
you have nothing better to do with your time than to research my old postings 
back to 09.

In a message dated 4/21/2010 1:45:39 A.M. Eastern Daylight Time, 
timothy.pow...@pbs-consulting.com writes:
** **
You're the one that said:

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com
Sent: Monday, April 19, 2010 2:39 PM

Yes - they trial last for 30-60 days, and I want to be able to develop without 
using my client's server.
Kind of like in the old days when we had UNLIMITED access under demo.
I wasn't making up something, that was your quote.
But looking back in the archives I see that you called yourself a "Newbie" in a 
post dated Feb 2009. By your own words, you've only been around this product 
for about a year, so you know nothing about the "old days".

You need to distinguish between DEMO and TRIAL.
DEMO mode offers year round access, full ARS functionality with slight 
restrictions, those being 2000 records PER FORM (not total) and 3 fixed 
licenses.
TRIAL is completely unlimited access, unlimited records, full functionality, 
without fee. Thus TRIAL has a time constraint.
Again:

* If you're just doing independent development of custom apps, your 
technical needs are met. Year round access with full ARS functionality but 
limited licenses and limited to 2000 records per form is plenty (the community 
has been doing it for years) and you're just complaining to complain.

* If you're developing for a legit client who has implemented the ITSM 
Suite, they need a licensed dev server.

* If you're developing independently against the ITSM Suite, you have a 
valid complaint with regards to the fact that you can't install it at all and 
do anything with it on the development side and I agree with you. BMC should 
offer some sort of developer access to the suite.

Lastly, if you're truly the type of person that makes decisions and advises 
clients based on the fact that a company got on your nerves because they don't 
have the exact developer format that you "need" instead of being based on the 
real power and long term benefit of the product line, then I feel sorry for 
your clients; glad to see you moving on to other products and I wish I knew 
your real name so I wouldn't accidently hire you in the future.

Tim Powell

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Tuesday, April 20, 2010 5:59 PM
To: arslist@ARSLIST.OR

Problem install in DB2

[Socken des Teufel]

Aplication: AR System 7.5 patch 4 and ITSM 7.6

S.O: AIX 6.1

Data base: DB2 9.7 (remote)

Client DB2: 9.1 de 64 bit

To perform an installation for a development environment in the 
architecture shown.We were unable to perform the installation on a 
tablespace structure of the database spread across several file system.


I was pre database, according to instructions in the manual 
installation, with tablespace (ARSystem  ARTMPSPC SYSCATSPACE), each 
different file system with the aim of improving the performance of the 
ARS. When the installer proceeded to run the table could see the space 
but not installation. in order not to delay the project schedule was 
decided to install the AR in a single tablespace, which was created by 
the installer of the AR.


Now you must perform the installation of AR production, but we install 
it with the tablespace in different distributed file system.


Therefore we require if we can tell which is the form, so that when pre 
create the database with distributed file system, the installer managed 
to install the application AR.



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Re: Logic in active links vs. filters

[Jason Miller]

ARUtilities also has a diary field editor.  But the arx method works and is
free :)

You can safely (if I am wrong please correct me) replace parts of a string
in a diary field at the db level.  Where issues can come into play is where
the diary field entries for a record start and stop.  In your example with
an SSN say the diary field has the string "customer's SSN is 111-22-."
You could update it to "customer's SSN is xxx-xx-.".  This comes with
all of the normal warnings when you make changes at the db level.

Jason

On Wed, Apr 21, 2010 at 2:24 PM, LJ LongWing  wrote:

> **
>
> Agreed,
>
>
>
> On the side note.  There are programs out there, one I keep handy is called
> ‘Diary Editor’….allows editing of diaries….it’s unsupported, but uses
> supported API calls….works good J
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Rabi Tripathi
> *Sent:* Wednesday, April 21, 2010 3:07 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Logic in active links vs. filters
>
>
>
> **
>
> Hmm...lets see.
>
> *Database* (old) value of a diary field, nothing/nobody can change.
>
> *Transaction* value (valued added this time) of a diary field:
> With an Active Link, you CAN change anything, such as wipe it out, add to
> the beginning of it.
> With a filter you can only add to the end.
>
> Agree?
>
> Side note: if you really have to change old contents of a diary field on a
> record...what do you do?
> Say somebody put a social security number (if you're not in the US, that's
> sort of a not so secret number assigned to everybody that everybody tries to
> keep secret anyway) in the work log diary field and some higher up is mad?
> This actually happened one time.
>
> Messing with database is...messy. The easiest solution (that somebody else
> came up with), was to export the worklog (and entry id) in arx format. Edit
> the exported file in a text editor, import it back. Done.
>
> On Wed, Apr 21, 2010 at 4:48 PM, LJ LongWing 
> wrote:
> **
>
> Cool….I just wanted to make sure you weren’t saying/thinking that you could
> replace the entire contents of the diary via AL J
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Rabi Tripathi
> *Sent:* Wednesday, April 21, 2010 2:26 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Logic in active links vs. filters
>
>
>
> **
>
> LJ, you're not off base. That's exactly what I meant.
>
> On filters, if you do a set field on a diary field such as:
> Diary Field = "new string" + Diary Field
> Diary Field = "new string"
>
> The result is as if you had done
> Diary Field = Diary Field + "new string"
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Broken McAfee DAT update cripples Windows workstations

[Robert Fults]

This killed us today...  Cleanup will be going on for a bit.  And I don't even 
want to think about how many students are being effected... :S

Sincerely,

Robert Fults
Remedy Dev/Admin
Florida International University

From: Drake, David [david.dr...@schwab.com]
Sent: Wednesday, April 21, 2010 4:00 PM
Subject: Broken McAfee DAT update cripples Windows workstations

**
http://arstechnica.com/business/news/2010/04/broken-mcafee-dat-update-cripples-windows-workstations.ars


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Indexing violations in the Remedy database..

[Joe D'Souza]

I need to collaborate with some of you SQL pro's out here to work with me to
fetch a list of forms that may have indexes defined in Remedy that may
violate a very basic rule in most standard RDBMS's. Indexes in most RDBMS's
(Oracle, MS-SQL, Informix etc) that a Remedy server might be using, need to
have indexed fields of less than 255 characters in length to the best of my
knowledge. First of all I want to CONFIRM that this rule is true for all
RDBMS's..

If it is true, then I ran a query to find any fields that may be indexed and
violating this basic rule..

I can share this query with you if you want to join me on a collaborated
effort to list all schemas that have fields that are indexed that may indeed
be greater than 254 characters.

Any volunteers? I have a ready query I can share with you..

Joe

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