Re: [IxDA Discuss] Terms and Conditions with a twist

2008-10-30 Thread Tim Wright
On a different perspective, I always try to think of Terms and Conditions
being binding on the *website* not on the user - the user is giving us data
as long as we agree to follow our Terms and Conditions. Then the TCs are
things like we won't sell your email address and so on.

Tim

On Thu, Oct 30, 2008 at 9:09 PM, Gregor Kiddie [EMAIL PROTECTED] wrote:

 My main issue with the idea of the TC being legally binding is the
 assumption that the person who used the system is the same person who
 agreed to the Terms and Conditions, or even that they agreed to the
 Terms and Conditions at all!

 Take the recent Flash Player click-jacking fix. If a website used
 click-jacking to get someone to click agree on a TC dialog they never
 see, are they still bound by it?

 Bigger picture again for a website, how can you actually legally prove
 that someone has ever agreed to your TCs? Without some piece of user
 identifiable information replacing the simple click action, this is
 impossible.

 Gk.

 Gregor Kiddie
 Senior Developer
 INPS

 Tel:   01382 564343

 Registered address: The Bread Factory, 1a Broughton Street, London SW8
 3QJ

 Registered Number: 1788577

 Registered in the UK

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Re: [IxDA Discuss] Favourites or Favorites

2008-10-30 Thread Tim Wright
As someone who uses UK spelling and is often confronted by US spelling, I
actually don't care what is written on the UI. It's only really an issue if
software is spell checking my work - and it's really annoying if it tells me
to write color instead of colour (like firefox just did then - damn you
firefox!)

Tim

On Thu, Oct 30, 2008 at 7:50 PM, Harikrishna V P [EMAIL PROTECTED]wrote:

 For an internationalised software product will you use the term
 Favourites(UK) or Favorites(US)
 Internet Explorer in its menubar uses the term Favorites(US). Please let
 me know your thoughts.

 Warm Regards,
 Harikrishna VP,
 Consultant-Usability Engineering
 Usability Engineering Team | Technology Competence and Consulting
 IBS Software Services | IBS Software Services





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Re: [IxDA Discuss] Interface Design vs Interaction Design

2008-10-21 Thread Tim Wright
Aaah. Maslow's hierarchy of needs. I was reading some psychology recently
and it turns out that there is no hierarchy - that is, you don't need to
satisfy the lower levels in order to satisfy the higher levels. I just wish
I could remember the book I was reading that cited this! (although Wikipedia
does mention some of the anti-heirarchy research at the bottom of the
article).

Tim

On Tue, Oct 21, 2008 at 9:01 PM, Jarod Tang [EMAIL PROTECTED] wrote:

 Hi Andy,

  I'm saying this, by the way, as someone writing their PhD on
 interactivity
  and trying to find and build definitions in it. Sigh. I don't
 particularly
  agree that someone needs a goal to drive the interaction, not an explicit
  one at least. A lot of what I've written about and done in the past has
 been
  about play and playful discovery in interaction, both in an arts context
 as
  well as an approach to interaction design. Play is much more open and not
  necessarily goal-based (and when it is, it's a game instead).

 That's the great point. Maybe motivation( for needs) is better than
 goal for the people side. And, maslow's motivation theory
 (http://en.wikipedia.org/wiki/Hierarchy_of_needs) fits well at this
 place.

 Cheers,
 -- Jarod

 --
 http://designforuse.blogspot.com/
 
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Re: [IxDA Discuss] Interface Design vs Interaction Design

2008-10-21 Thread Tim Wright
Hi everyone,

I conceive interface design as a combination of visual design (if it is a
visual interface), interaction design, and information design (or IA) and
some other skills. Although they are deeply intertwingled, and some people
might disagree, I see visual design as the part of UI design that lets
people quickly and easily understand and start using an interface,
Information design as the part of design that lets people navigate to
information they need, and interaction design as focusing on the needs and
tasks and goals of the users and ensuring that the functionality is easily
guessable (or intuitive or usable or...).

Tim

On Tue, Oct 21, 2008 at 5:36 AM, David Malouf [EMAIL PROTECTED] wrote:

 To be honest, there may or may not be any difference at all at the
 level of practice. One term has gained more traction as it has moved
 away from GUI software design where UI has been prevelant and has
 been encompassing systems design and hardware interface design as
 well as service design. In many ways, Interaction design is interface
 design (but not graphical interface design). It is about the story
 that is made up of moments of dialog between different interfacing
 moments made complex through intelligent connections and
 relationships.

 To me Interaction Design is an evolution from Interface Design
 historically.

 Then academically I think Interaction Design is much more than
 interface design in many ways. Interface Design really doesn't have
 academic offerings outside of computer science that I have seen. The
 closest are interactive design programs that are mostly either
 computer arts programs or skills certification programs. But
 Interaction Design especially in the European schools has built
 itself out of the Industrial Design tradition of design education
 that combines craft and thinking processes as well as a long history
 of critique.

 So your question can be answered in so many ways and most answers are
 going to be skewed by a persons current context and their
 community/geography connections to their practice and education. It
 is basically evolving, but through IxDA and other efforts I would say
 the direction is as I describe it above. But I'm sure others have
 other thoughts.

 -- dave


 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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 http://www.ixda.org/discuss?post=34525


 
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Re: [IxDA Discuss] Web 2.0 for Banking and Insurance industry

2008-10-21 Thread Tim Wright
Hi everyone,

Is it a bad thing that users are only given a set of tasks to perform? If
their goals are to simply manage their money (as mine are when I go to a
banks' internet banking site) then we might hinder our users by giving them
an innovative and interactive experience.

Outside internet banking, however, I do see the use for 2.0 ideas in banks.
If nothing else, then blogging by the CEO!

Tim

On Mon, Oct 20, 2008 at 4:10 PM, Aadesh [EMAIL PROTECTED] wrote:

 Thanks for the replies guys!

 All the online banking systems are more often then not mechanical in
 terms of performing the tasks.

 A user is given a set of links that he/she can use to perform
 tasks

 How can we make it more interactive and more humane and make it an
 innovative and interactive experience for the user?


 Thanks  Regards,
 Aadesh



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 http://www.ixda.org/discuss?post=34445


 
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Re: [IxDA Discuss] Interface Design vs Interaction Design

2008-10-20 Thread Tim Wright
I suspect that this is also what happened to plain old usability. It got
applied to everything and as such has lost most of its meaning. I'm with
Andrei here - we need a decent defination or else interaction design risks
being a lost term. On ther other hand, I think User Experiance Design was
a lost term before it was devised and doesn't have any meaning anyway ;)

For me, interaction design is about determining the optimal interaction
between a person and a technology to help the person achieve their goals and
needs. To help model interactions I write use cases and link these back to
the goals in my user role (or Actor) description.

Tim

On Tue, Oct 21, 2008 at 1:07 PM, Andrei Herasimchuk 
[EMAIL PROTECTED] wrote:

 On Oct 20, 2008, at 4:14 PM, William Brall wrote:

 So where in this melange of different systems is the interaction
 design? It is everywhere. Because road planning and signage theory,
 and all of this are also a form of interaction design.


 I am often accused of pushing my own experiences onto public discussion of
 the definitions of certain things. But surely this is even beyond what I'm
 accused of, is it not? Attempting to redefine city planning and civil
 engineering as interaction design? This is the kind of thing -- this broad
 attempt to make the ultimate umbrella term -- is the very reason why user
 experience never worked.( What is user experience? It's everything!) If
 something aims to be everything, it's effectively meaningless for practical,
 day to day work.
 --
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Re: [IxDA Discuss] Can an interaction designer creat (great) interaction without (great) visual design skills?

2008-10-16 Thread Tim Wright
Bugger. Just did a reply instead of a reply to all.

Tim

On Thu, Oct 16, 2008 at 9:25 PM, Tim Wright [EMAIL PROTECTED]wrote:


 So, I'm not a visual designer and don't think you have to have visual
 design skills to create great interaction. However, you do need visual
 design skills to make them look good!

 http://www.sbscanworks.com/

 It's designed to be easy to interact with. Sure, a visual designer could
 make it look better. But the interaction is easy. I've even done user
 testing! (and have a couple of changes to make as a result). On a different
 note, I've seen many visual designer's websites that are damn near
 impossible to use.

 The real question, of course, is:

 For project X, what mix of visual design and interaction design skills do
 we need to deliver value for our stakeholders?

 (the mix will vary depending on the project and the users)

 Tim


 On Thu, Oct 16, 2008 at 8:35 AM, Andrei Herasimchuk 
 [EMAIL PROTECTED] wrote:

 On Oct 15, 2008, at 12:32 PM, mark schraad wrote:

  examples of what?


 Examples of great working interaction without having visual design
 skills.

 --
 Andrei Herasimchuk

 Principal, Involution Studios
 innovating the digital world

 e. [EMAIL PROTECTED]
 c. +1 408 306 6422

 
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Re: [IxDA Discuss] Research supplier near Palo Alto

2008-10-09 Thread Tim Wright
I've said no and been proven wrong so many times (and right so many others
others) that I'm hesitant to say. The best bet is to do some market research
and determine the need. The market research can then feed into persona and
scenario development.

Google is also a good way to see if there are other competitors in the
field...

A quick search found this:

http://www.weddingcardsonline.com/

There are probably others!

Tim

On Thu, Oct 9, 2008 at 8:33 PM, Michael [EMAIL PROTECTED] wrote:

 Usable online service (or not)?

 A constituent has what he calls a killer idea. He wants to open an
 online store where people can order their wedding card or birth card
 online. Weddeingcards etc take a big place in our culture en we take
 great care en pride in selecting these cards. I don%u2019t think that
 such a concept will catch on?

 Am I wrong? Our would people really try to order their wedding card
 online?
 Would you?
 if you would think about it, witch kind of option would you think
 would be usable for users?


 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] Advice? Dismissal over no more design

2008-10-06 Thread Tim Wright
And perhaps buy them a copy of the inmates are running the asylum :)

On Sun, Oct 5, 2008 at 2:35 PM, William Evans [EMAIL PROTECTED] wrote:

 Find a new job at a company that understands the value of design. Run from
 this backwards place as fast as possible.

 will evans
 emotive architect 
 hedonic designer
 [EMAIL PROTECTED]
 617.281.1281
 twitter: semanticwill
 aim: semanticwill
 gtalk: wkevans4
 skype: semanticwill
 _
 Sent via iPhone



 On Oct 4, 2008, at 12:29 AM, Acuity Corp [EMAIL PROTECTED] wrote:

  Hi all,

 I work in-house as an interaction designer in a technical industry.  I am
 a
 senior employee.  The company has a massive customer base, and lack of
 design is their core problem.   I am the interaction designer, and there
 is
 a visual designer I hire on contract.  This year, I have laid out full
 design plans for next generation products to be made until 2010.

 I'm now told that they are *changing their philosophy.*  They want to
 work
 in a more agile fashion with all developers doing the design and working
 with customers.   I don't believe that.  I am sure they want to downsize
 by
 1.  They are targeting cost-savings with a designer versus a developer, as
 they are in a build-it phase and not a heavy design phase for at least 2
 years.

 Get this.   They have offered me a job as an entry level developer bug
 fixing an older product (which I also designed), not even for the new
 generation products.   I last did software programming 8 years ago.
 Interaction designer to entry level developer.   This is constructive
 dismissal (the legal term for the switcheroo).  They want me to quit (well
 duh, but it took me a while to believe this since I wouldn't in a million
 years fire me or someone like me  :))

 I find this unreal because
 - product managers are fully planning to use my design plans for the
 forseeable future (2 years) , so their philosophy change is patently a
 lie
 - I never thought I'd have to argue that design is a specialized skillset
 to
 the company that desperately wanted these skills
 - I was consciously trading benefits of being an entrepreneur for the
 stability of in-house work (albeit with less pay)


 What am I looking for?

 - Advice from someone who has dealt with constructive dismissal or with
 such
 a situation.
 - Advice on how I might proove that interaction design and developer is
 not the same role if this ever gets to court.  My employer may argued that
 interaction design is just the upfront part of coding so it is a realistic
 job change.

 thanks,
 Norman
 
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Re: [IxDA Discuss] Design Books

2008-10-06 Thread Tim Wright
There's also the non-designers design book. It's a very good introduction
for people who want to know a little about design.

Tim

On Sat, Oct 4, 2008 at 10:46 PM, Rahul Saini [EMAIL PROTECTED] wrote:

 One book I think is an amazing guide to visual awareness is The art
 of looking sideways by Alan Fletcher -
 http://www.amazon.com/Art-Looking-Sideways-Alan-Fletcher/dp/0714834491


 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Re: [IxDA Discuss] any websites showing design competition and workshop?

2008-09-23 Thread Tim Wright
Man. I just managed to twice reply to Susheel and neither time to the list.
You shouldn't need a Ph.D. in computer science to use a mailing list! (I
have a Ph.D. in computer science and apparently can't use the list).

Anyway. Enough grumbling. The HCI bibliography might be a starter...

http://www.hcibib.org/

It has a page dedicated to conferences.

Tim

On Tue, Sep 23, 2008 at 8:25 PM, susheel kewaley [EMAIL PROTECTED]wrote:

 Hi All,

 Would also like to append to what Keyur has asked...are there any
 particular
 websites/ links where one can know about the  *paper submissions/call for
 papers* in *user experience* related conferences?

 Susheel.

 On Sun, Sep 21, 2008 at 3:31 PM, Keyur Sorathia [EMAIL PROTECTED]
 wrote:

  Hi All,
 
  Are there any particular websites which describes interaction design
  competitions and workshops happening in the world?
 
  Cheers!!
 
  --
  Keyur Sorathia
  http://towardsbetterinteraction.wordpress.com/
  
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Re: [IxDA Discuss] Interface Design Sites anyone?

2008-09-19 Thread Tim Wright
There's always the opposite: http://www.webpagesthatsuck.com

Tim

On Fri, Sep 19, 2008 at 3:18 AM, Brett Lutchman [EMAIL PROTECTED]wrote:

 Hey gang, does anybody know of any good sites that host best interface
 design images or sites?
 I'm not talking about best sites in general, but a location that
 specifically focuses on interface design.
 I'm already aware of Deviant Art and frequent them often.
 Thanks in advance.

 --
 Brett Lutchman
 Web Slinger.
 
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Re: [IxDA Discuss] right hand vertical menus

2008-09-19 Thread Tim Wright
The research I've read seems quite explicit: people don't tend to look at
things on the right :)

(things are sidebars, adds, and other things like that...)

Tim

On Thu, Sep 18, 2008 at 11:11 PM, Chris Wright 
[EMAIL PROTECTED] wrote:

 do people have any opinions on these?

 i know left hand is normal, and i understand its todo with how users scan a
 page... but can a right hand menu work?

 anyone have any fews on the pros and cons?


 Cheers,

 Chris
 
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Re: [IxDA Discuss] Needs-based paginated wizard

2008-09-19 Thread Tim Wright
I'd take that motivation up a level!

User goal: to make a movie about their daughter's 5th birthday and not feel
stupid when doing it :)
Need: upload and edit movies on computer
Technological requirement: lots of RAM, fast and big HD, good graphics card.

Tim

On Fri, Sep 19, 2008 at 4:02 AM, John Gibbard [EMAIL PROTECTED]
 wrote:

 Ok, so there's a fine line between things like 'needs',
 'features' and so on. Perhaps motivations  needs is better* ...
 moving away from the coffee analogy let's try IT:

 Motivation: I want to edit movies on my computer
 Need: High RAM  good graphics card

 The point is that the Starbucks tool attempts - not entirely though -
 to question the user's taste and likes/dislikes as opposed to
 requiring the user to flick through facets such as geographical
 origin, roast type etc.

 Bryan's Camcorder tool does a similar thing but feels a bit more
 'facety' as it refines the amount of products meeting that
 criteria. It still asks 'natural' customer-orientated questions
 though.

 Keep the examples coming ...

 John


 * (I am seriously at pains to avoid another semantic debate, I think
 those of us subscribed to the IAI list this week are a little
 definition-weary...)


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Re: [IxDA Discuss] Drop-down menus disadvantages?

2008-09-18 Thread Tim Wright
bloody mailing list :)

On Fri, Sep 19, 2008 at 7:02 AM, Tim Wright [EMAIL PROTECTED]wrote:


 If you have time and budget, I'd reccommend doing a comparitive test.
 Design both and get users to use both.

 It's your choice to get each user to use both (within user test) or have
 seperate users (between users test). Each has different advantages/problems:

 1. between users tests means that different users use different interfaces
 so you'll need at least twice as many users and need to control more
 rigorously for user differences.

 2. within users tests means that you'll need to control for learning
 effects - users will tend to perform the second task faster! You can control
 for this by using different tasks or randomising the order of the
 interfaces.

 Hope that helps!

 Tim


 On Fri, Sep 19, 2008 at 12:18 AM, Maritn Petrov [EMAIL PROTECTED]wrote:

 Thank you everybody for your suggestions. We will make use of them in
 our discussions with our colleagues.

 Meanwhile, we are thinking of what kind of usability test might point
 the problems of using drop-downs for

 navigation.

 We guess we shouldn't concentrate much on statistics, such as number
 of clicks and time taken to complete a task.

 We can predict most users will have similar success rates, navigating
 with or without drop-downs, since all

 necessary links will be provided in the content area.

 Would you suggest how to approach a usability test trying to
 highlight problems with drop-downs?

 Martin


 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
 Posted from the new ixda.org
 http://www.ixda.org/discuss?post=32933


 
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