User's Manual vs User Manual

[Thomas Scalise]

I recommend User Manual.

Technical Writers should not ever use possessives. They are also forbidden for 
translation.

Tom

Thomas E. Scalise
Contract Senior Technical Writer/Consultant
T+ 1 561 622 5416
F+ 1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
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The font that wouldn't...

[Thomas Scalise]

Esteemed colleagues,

I am using FrameMaker 11.0.2.384 on Windows 7 Professional and using Adobe 
Acrobat Professional XI 11.0.6 to create PDFs.

I am implementing a new book design that uses Helvetica fonts. I was given a 
group of fonts to install, which I installed In Windows. Included in those 
fonts a font called Helvetica Condensed. Some, but not all, of the installed 
fonts appear in the Fonts folder in Windows on the C: drive. Each of those 
fonts is preceded by the letter A.  Helvetic Condensed is not one of them. I 
don't know why.

I see this font and a number of other Helvetica fonts in FrameMaker when I 
select Format/Font. When I select this Helvetica Condensed for a Head1 in Frame 
the heading appears in the selected font. When I make a PDF of the book, all 
the Head1 fonts revert to Times New Roman (the default, I assume) in the Frame 
document.

Can anyone give me some perspective on what is happening? I assume that the 
problem is occurring in Frame but I don't know why the font changes there since 
Helvetica Condensed is listed in Frame's fonts list. I assume that the PDF 
simply reproduces the font in Frame (I could be dead wrong about that). Why is 
the font changing in Frame when Frame allows me to select Helvetica Condensed 
and displays it in the text? I can change the font to Helvetica Neue Condensed 
and the problem goes away. However, the two fonts are not the same and the 
Helvetica Neue version is much more cramped in aspect.

Any advice or insight would be much appreciated. Thanks in advance.

Tom

Thomas E. Scalise
Manager, Technical Documentation
T+ 1 561 622 5416
F+ 1 561 622 9938
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Problem with auto numbering Figures and Tables

[Thomas Scalise]

Esteemed colleagues,

I am running Frame 11.0.2.384 on Windows 7 Professional. I have a book with 5 
chapters that contain figures and/or tables. The book pages are numbered 
consecutively from 1 to 60+. Since I am not using folio page numbering, I want 
the Figures and Tables to be numbered consecutively as they appear in the book. 
I cannot get the numbering to work. It resets to zero in each chapter. I have 
created books like this before with no problems. This book is a problem child. 
I assume that there is some hidden misstep but I am at a loss. Any suggestions 
and advice would be appreciated. Thanks in advance for your help.

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
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notify the sender by replying to this message and then permanently delete it 
from your system.  You are hereby notified that any dissemination, distribution 
or copying of this communication is strictly prohibited. Cross Match 
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trademarks or trademarks of Cross Match Technologies, Inc and DigitalPersona, 
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TOC Element that will not behave

[Thomas Scalise]

Esteemed colleagues,

I am running FrameMaker 11.0.2.34 on Windows 7 Professional. IN my table of 
Contents for a book, the Index title refuses to appear properly formatted. The 
format (IndexTitleTOC) is applied to the Index.Title when it appears in the 
TOC. However, the Index.Title reverts to some earlier definition of the 
IndexTitleTOC format. No matter what I do, it always returns to a format 
different from the rest of the same-level items in the TOC. Can anyone suggest 
what the solution is?

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
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notify the sender by replying to this message and then permanently delete it 
from your system.  You are hereby notified that any dissemination, distribution 
or copying of this communication is strictly prohibited. Cross Match 
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trademarks or trademarks of Cross Match Technologies, Inc and DigitalPersona, 
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Character format that won't stick

[Thomas Scalise]

Esteemed colleagues,

I am using Frame 11.0.2.384 on Windows 7.

I applied a character format (CrossRef) to text in a document. I late saved the 
document. When I return to Frame and open the document, the character format 
has reverted to the previous format. I recall having this problem before, a 
long time ago, and cannot for the life of me remember what to do to make the 
character format stick. Thanks in advance for any help you can give.

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: 
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This message, including any attachments, may contain confidential, proprietary, 
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communication by anyone other than the intended recipient(s) is strictly 
prohibited and may be unlawful. If you are not the intended recipient, please 
notify the sender by replying to this message and then permanently delete it 
from your system.  You are hereby notified that any dissemination, distribution 
or copying of this communication is strictly prohibited. Cross Match 
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trademarks or trademarks of Cross Match Technologies, Inc and DigitalPersona, 
Inc. in the United States and other countries.
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Why a character format won't stick?

[Thomas Scalise]

I am using Frame 11.0.2.384 on Windows 7.

This is driving me nuts. I apply a character format to, say, a cross reference. 
I save the document. I close the book and close Frame. I re-open Frame and the 
book...and the cross reference has returned to the previous character format. I 
cannot remember what to do to make the new format stick. Can anyone put me out 
of my misery? Thanks ion advance.

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scalise at crossmatch.com
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This message, including any attachments, may contain confidential, proprietary, 
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communication by anyone other than the intended recipient(s) is strictly 
prohibited and may be unlawful. If you are not the intended recipient, please 
notify the sender by replying to this message and then permanently delete it 
from your system.  You are hereby notified that any dissemination, distribution 
or copying of this communication is strictly prohibited. Cross Match 
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trademarks or trademarks of Cross Match Technologies, Inc and DigitalPersona, 
Inc. in the United States and other countries.
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TOC format that won't go away

[Thomas Scalise]

Esteemed colleagues,

My sincere thanks to all of you who offered me such excellent advice and 
insight. I have solved the problem and I am now much more familiar with a part 
of FrameMaker that I rarely needed to examine. As usual the response was 
overwhelming and, I may say, typical of the great members of this forum.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
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TOC format that won't go away

[Thomas Scalise]

Esteemed colleagues

I am using Frame 11.0.2.384 on Windows 7. An unwanted item has invaded my TOC. 
It appears on the reference page as ContentsTitleTOC. I have a ContentsTitle 
item. I do not know how ContentsTitleTOC came to appear as the first line under 
the Title block in the Table of Contents for the book. I don't know what else 
to do to get rid of it. I have deleted it from the Reference Page (don't know 
how it got there...it comes back). I delete it from the Table of Contents page 
(it comes back). I suspect that there is a precise order of kill shots that are 
necessary to rid me of this troublesome nit...but I cannot figure out what that 
should be. Can someone put me out of my misery? Please? Thanks in advance.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: 
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Unwanted items in the TOC

[Thomas Scalise]

Esteemed colleagues,

I am working in Frame 11.0.0.380 on WIN 7.

I have three unwanted items in my TOC. They appear on the TOC reference page 
and they are:


$paratext $pagenum

$paratext $pagenum

$paratext $pagenum

The first one is a ContentsTitleTOC.
The second one is a LOFTitleTOC.
The third is a LOTTitleTOC.

I don't want Contents as an entry in the TOC; nor do I want Figures and 
Tables in the TOC. They are separate lists of items that appear at the 
beginning of the book immediately after the TOC.

How do I get rid of the three entries in the TOC Reference page and make the 
deletion stick? I would appreciate your counsel. Thanks in advance.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: 
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Unwanted items in the TOC

[Thomas Scalise]

Esteemed colleagues,

I am working in Frame 11.0.0.380 on WIN 7.

I have three unwanted items in my TOC. They appear on the TOC reference page 
and they are:


<$paratext> <$pagenum>

<$paratext> <$pagenum>

<$paratext> <$pagenum>

The first one is a ContentsTitleTOC.
The second one is a LOFTitleTOC.
The third is a LOTTitleTOC.

I don't want "Contents" as an entry in the TOC; nor do I want "Figures" and 
"Tables" in the TOC. They are separate lists of items that appear at the 
beginning of the book immediately after the TOC.

How do I get rid of the three entries in the TOC Reference page and make the 
deletion stick? I would appreciate your counsel. Thanks in advance.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scalise at crossmatch.com
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This e-mail may contain information that is privileged, confidential and exempt 
from disclosure under applicable law. 
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Distiller changes page sizes at will

[Thomas Scalise]

Esteemed colleagues,

I am running FrameMaker 10 and Adobe Distiller 11 on WIN 7 Professional. I have 
a simple manual with a Title Page, a TOC, and 11 chapters. The manual is in A4 
size. I have created, and use, Distiller job options for the A4 page size.

When I make a PDF ( using  Save as PDF), the Title page, the TOC, and Chapters 
1, 9 10, and 11 all format correctly. Chapters 2-8, however, format with the 
top of the page trimmed off (the page size reverts to 8.5 X 11). The same thing 
happens if I Print the manual to a postscript file and run the Distiller 
against that file.

I should say that using the same Distiller settings against another A4 manual, 
the results are completely correct. No shorter pages in the PDF.

Has anyone faced this problem? I have not seen it before, and I have made PDFs 
from many A4 size manuals. It looks as though starting with Chapter 2 the page 
size is changed in the Distiller to 8.5 X 11 and then changed back to A4 
starting with Chapter 9. Is there something that I have inadvertently done in 
those chapters that is causing this Distiller behavior? To my knowledge I have 
done nothing different in FrameMaker than I have done before in creating a 
manual (nothing I am aware of, at any rate).

I came here rather than going to the Adobe forums, which are byzantine in 
access and glacial in pace. Thanks is advance for any help you can give.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: 
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Distiller changes page sizes at will

[Thomas Scalise]

Esteemed colleagues,

I am running FrameMaker 10 and Adobe Distiller 11 on WIN 7 Professional. I have 
a simple manual with a Title Page, a TOC, and 11 chapters. The manual is in A4 
size. I have created, and use, Distiller job options for the A4 page size.

When I make a PDF ( using  Save as PDF), the Title page, the TOC, and Chapters 
1, 9 10, and 11 all format correctly. Chapters 2-8, however, format with the 
top of the page trimmed off (the page size reverts to 8.5 X 11). The same thing 
happens if I Print the manual to a postscript file and run the Distiller 
against that file.

I should say that using the same Distiller settings against another A4 manual, 
the results are completely correct. No shorter pages in the PDF.

Has anyone faced this problem? I have not seen it before, and I have made PDFs 
from many A4 size manuals. It looks as though starting with Chapter 2 the page 
size is changed in the Distiller to 8.5 X 11 and then changed back to A4 
starting with Chapter 9. Is there something that I have inadvertently done in 
those chapters that is causing this Distiller behavior? To my knowledge I have 
done nothing different in FrameMaker than I have done before in creating a 
manual (nothing I am aware of, at any rate).

I came here rather than going to the Adobe forums, which are byzantine in 
access and glacial in pace. Thanks is advance for any help you can give.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scalise at crossmatch.com
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This e-mail may contain information that is privileged, confidential and exempt 
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If you are not the intended recipient, you are hereby notified that any 
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If you received this e-mail by accident, please notify the sender immediately 
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Videos in RoboHelp

[Thomas Scalise]

I am using Robohelp 10 to develop a compiled HTML Help system on a Widows 7 
system. I am trying to include three short video clips in one topic.

Thus far, I am unable to determine what format of video will survive the 
compilation of Robohelp into HTML Help. I have tried wmv, avi, and MP4 without 
success. I use a small filmstrip icon as the hotspot for the link.

The Robohelp help contains the following statement:

Note: Some file formats do not work properly in compiled HTML Help files.

However the help doesn't state what the file formats are that won't work 
properly. Nor does it tell you what formats do work properly.

In every case (wmv. Avi, MP4) the clips appear properly in the Ctrl+w preview 
mode. However, in the compiled HTML Help topic the Windows Media Player does 
not launch the clip, but offers a menu that includes Play all music, Go to 
library, or Play Previous list. Select Play Previous List and you see the last 
video that the player ran, not necessarily the one you think you have selected.

I guess this is RoboHELL. Can anyone give me any insight into what I am 
probably doing wrong? I would appreciate anyadvice. Thanks in advance.

Tom
Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: 
cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


This e-mail message from Cross Match Technologies, Inc. is intended only for 
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This e-mail may contain information that is privileged, confidential and exempt 
from disclosure under applicable law. 
If you are not the intended recipient, you are hereby notified that any 
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prohibited. 
If you received this e-mail by accident, please notify the sender immediately 
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Videos in RoboHelp

[Thomas Scalise]

I am using Robohelp 10 to develop a compiled HTML Help system on a Widows 7 
system. I am trying to include three short video clips in one topic.

Thus far, I am unable to determine what format of video will survive the 
compilation of Robohelp into HTML Help. I have tried wmv, avi, and MP4 without 
success. I use a small "filmstrip" icon as the hotspot for the link.

The Robohelp "help" contains the following statement:

Note: Some file formats do not work properly in compiled HTML Help files.

However the "help" doesn't state what the file formats are that won't work 
properly. Nor does it tell you what formats do work properly.

In every case (wmv. Avi, MP4) the clips appear properly in the Ctrl+w preview 
mode. However, in the compiled HTML Help topic the Windows Media Player does 
not launch the clip, but offers a menu that includes Play all music, Go to 
library, or Play Previous list. Select Play Previous List and you see the last 
video that the player ran, not necessarily the one you think you have selected.

I guess this is RoboHELL. Can anyone give me any insight into what I am 
probably doing wrong? I would appreciate anyadvice. Thanks in advance.

Tom
Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scalise at crossmatch.com
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Character Style that won't stick

[Thomas Scalise]

Friends,

I work in FrameMaker 10 on a 64-bit Windows 7 system, 8 GB of RAM, Dual Core 
EB400 @ 3GHz.

I have a character style (CrossRef) which refuses to stay in effect, even after 
I save the document and book. When I re-open the book and document, the cross 
ref's have returned to the original style. Can anyone tell me what I am not 
doing (besides not remembering what to do)?

Thanks in advance.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: Description: 
cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


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Character Style that won't stick

[Thomas Scalise]

Friends,

I work in FrameMaker 10 on a 64-bit Windows 7 system, 8 GB of RAM, Dual Core 
EB400 @ 3GHz.

I have a character style (CrossRef) which refuses to stay in effect, even after 
I save the document and book. When I re-open the book and document, the cross 
ref's have returned to the original style. Can anyone tell me what I am not 
doing (besides not remembering what to do)?

Thanks in advance.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scalise at crossmatch.com
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01CBDF0D.2B428620]


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This e-mail may contain information that is privileged, confidential and exempt 
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OT: Learning S1000D

[Thomas Scalise]

Rick,

Last year I attended a training session on S1000D and Simplified Technical
English at our vendor Smart Communications, Inc.,  in New York City.
We used the S1000D specification, 500 pages, which is the only published 
standard.
Simplified Technical English is part of S1000D. The SMART MAXit Checker works 
with FrameMaker 7-10.
We adapted for Controlled English with success. The use of S1000D and STE is 
mandatory for Airbus, NATO, air, land and sea. Check out the following link for 
more info.

http://www.smartny.com/simplifiedenglish.htm.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: Description: 
cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


This e-mail message from Cross Match Technologies, Inc. is intended only for 
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This e-mail may contain information that is privileged, confidential and exempt 
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OT: Learning S1000D

[Thomas Scalise]

Rick,

Last year I attended a training session on S1000D and Simplified Technical
English at our vendor Smart Communications, Inc.,  in New York City.
We used the S1000D specification, 500 pages, which is the only published 
standard.
Simplified Technical English is part of S1000D. The SMART MAXit Checker works 
with FrameMaker 7-10.
We adapted for Controlled English with success. The use of S1000D and STE is 
mandatory for Airbus, NATO, air, land and sea. Check out the following link for 
more info.

http://www.smartny.com/simplifiedenglish.htm.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scalise at crossmatch.com
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Character style that won't stick

[Thomas Scalise]

Esteemed colleagues,

I am running unstructured Frame10 (10.0.2.914) on Windows 7.

I have a character style called CrossRef that applies a font (Verdana), size, 
and color (Blue) to a crossref link. However, it won't stick. When I recompile 
the book, the character style reverts to the Default Font (Times New Roman) but 
keeps the size and the color.

This one baffles me. Can anyone help me understand what's going on? Thanks.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: Description: 
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Character style that won't stick

[Thomas Scalise]

Esteemed colleagues,

I am running unstructured Frame10 (10.0.2.914) on Windows 7.

I have a character style called CrossRef that applies a font (Verdana), size, 
and color (Blue) to a crossref link. However, it won't stick. When I recompile 
the book, the character style reverts to the Default Font (Times New Roman) but 
keeps the size and the color.

This one baffles me. Can anyone help me understand what's going on? Thanks.

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scalise at crossmatch.com
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01CBDF0D.2B428620]


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the individual or entity to which it is addressed. 
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Text Insets with Frame10

[Thomas Scalise]

Esteemed colleagues,

I am using Frame10 v10.0.2.419 on Windows 7.

I am trying to evaluate the use of text insets in a manual. The manual 
describes software that contains a number of individual features that can be 
combined as required for a particular customer. Has anyone used text insets 
with unstructured Frame? The discussion of insets in the Frame help (an 
oxymoron at best) is pathetic. I suspect that insets may be helpful to me and 
save me time with updates, which occur regularly. I would appreciate any 
insights you can give.  Is there a source of information about how best to use 
insets in Frame?

Thanks in advance,

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc,
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: Description: 
cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


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Text Insets with Frame10

[Thomas Scalise]

Esteemed colleagues,

I am using Frame10 v10.0.2.419 on Windows 7.

I am trying to evaluate the use of text insets in a manual. The manual 
describes software that contains a number of individual features that can be 
combined as required for a particular customer. Has anyone used text insets 
with unstructured Frame? The discussion of insets in the Frame help (an 
oxymoron at best) is pathetic. I suspect that insets may be helpful to me and 
save me time with updates, which occur regularly. I would appreciate any 
insights you can give.  Is there a source of information about how best to use 
insets in Frame?

Thanks in advance,

Tom

Tom Scalise
Manager, Technical Documentation

Cross Match Technologies, Inc,
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
U.S.A.
T   +1 561 622 5416
F   +1 561 622 9938
thomas.scalise at crossmatch.com
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Scaling screen shots

[Thomas Scalise]

Esteemed colleagues,

Is there a way to scale graphics in Frame10 that works like the Fitting 
capability in Photoshop

Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: Description: 
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Scaling screen shots

[Thomas Scalise]

Esteemed colleagues,

Is there a way to scale graphics in Frame10 that works like the "Fitting" 
capability in Photoshop

Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scalise at crossmatch.com
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Getting out of View-only state

[Thomas Scalise]

I am running Frame 10.0.1.402 on Windows 7. Somehow, I have put a number of the 
chapters in a book into View-only mode. I tried the Esc Shift+flk key sequence 
but it has no effect (surprise, surprise). Can anyone help me out? I am not 
sure how these files got into this state. I need to get them back into a normal 
Document state.

The book was a Frame 9 book that I brought into Frame 10 and saved as a Frame 
10 book and documents. The generated files are not View-only and one of the 
chapter files is not, The rest of the chapter files are View-only.

For the life of me I cannot figure out what I did.

Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: Description: 
cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


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Missing TItle in TOC

[Thomas Scalise]

Esteemed colleagues,

I am using Frame 10 (10. 0.1.402) with Windows 7. I have a manual with a TOC. 
In Frame, when I view the TOC  document, the Index  title does not appear. It 
does appear on the Contents page in the PDF of the book and in the bookmarks.

I have two books that are doing this and two that are not. Does anyone have any 
idea what the heck is going on.

Here is an unformatted view of the Reference Page for the TOC with the relevant 
tag names in parentheses:
openXmlElementId $relfilename:$UniqueXmlElementId $RelativeXmlElementId
$paratext   $chapnum-$pagenum   (Head4TOC)
openObjectId $relfilename:$ObjectType $ObjectId
$paratext (IndexTitleTOC) I don't know why there are two of this one.
$paratext (IndexTitleTOC)
$paratext   $chapnum-$pagenum  (Head3TOC)
$paratext   $chapnum-$pagenum  (Head2TOC)
$paratext   $chapnum-$pagenum  (Head1TOC)
$paratext (Chapter.nameTOC)

Any help would be appreciated. Thanks in advance.


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: Description: 
cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


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Missing Titile in TOC

[Thomas Scalise]

Esteemed colleagues,

The estimable Rick Quatro was kind enough to invite me into a GoTo Meeting 
session where he was kind enough to point out the solution without making me 
feel like a complete idiot.

The solution is to click the TOC document in the book file and go to EditSet 
Up Table of Contents. It was immediately obvious that the Index title was not 
included in the TOC list. After adding the IndexTitle to the list and remaking 
the book, the title appeared where it should.

Thanks Rick.

Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: Description: 
cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


This e-mail message from Cross Match Technologies, Inc. is intended only for 
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Missing TItle in TOC

[Thomas Scalise]

Esteemed colleagues,

I am using Frame 10 (10. 0.1.402) with Windows 7. I have a manual with a TOC. 
In Frame, when I view the TOC  document, the Index  title does not appear. It 
does appear on the Contents page in the PDF of the book and in the bookmarks.

I have two books that are doing this and two that are not. Does anyone have any 
idea what the heck is going on.

Here is an unformatted view of the Reference Page for the TOC with the relevant 
tag names in parentheses:
openXmlElementId <$relfilename>:<$UniqueXmlElementId> <$RelativeXmlElementId>
<$paratext>   <$chapnum>-<$pagenum>   (Head4TOC)
openObjectId <$relfilename>:<$ObjectType> <$ObjectId>
<$paratext> (IndexTitleTOC) I don't know why there are two of this one.
<$paratext> (IndexTitleTOC)
<$paratext>   <$chapnum>-<$pagenum>  (Head3TOC)
<$paratext>   <$chapnum>-<$pagenum>  (Head2TOC)
<$paratext>   <$chapnum>-<$pagenum>  (Head1TOC)
<$paratext> (Chapter.nameTOC)

Any help would be appreciated. Thanks in advance.


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scalise at crossmatch.com
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This e-mail may contain information that is privileged, confidential and exempt 
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If you are not the intended recipient, you are hereby notified that any 
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Missing Titile in TOC

[Thomas Scalise]

Esteemed colleagues,

The estimable Rick Quatro was kind enough to invite me into a GoTo Meeting 
session where he was kind enough to point out the solution without making me 
feel like a complete idiot.

The solution is to click the TOC document in the book file and go to Edit>Set 
Up Table of Contents. It was immediately obvious that the Index title was not 
included in the TOC list. After adding the IndexTitle to the list and remaking 
the book, the title appeared where it should.

Thanks Rick.

Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scalise at crossmatch.com
[Description: Description: Description: cid:image001.gif at 
01CBDF0D.2B428620]


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This e-mail may contain information that is privileged, confidential and exempt 
from disclosure under applicable law. 
If you are not the intended recipient, you are hereby notified that any 
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FrameMaker 10 and RoboHELP 9

[Thomas Scalise]

Esteemed colleagues,

Can anyone give me specific information about the supposed special relationship 
between Frame 10 and RoboHELP 9 that allow for single source authoring of  a 
help  system? If it exists, must it occur within the TCS? I have a large update 
project and it would be immensely easier with  single source capability.

Thanks in advance for any suggestions, info, etc.

Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scal...@crossmatch.commailto:thomas.scal...@crossmatch.com
[Description: Description: Description: 
cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


This e-mail message from Cross Match Technologies, Inc. is intended only for 
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FrameMaker 10 and RoboHELP 9

[Thomas Scalise]

Esteemed colleagues,

Can anyone give me specific information about the supposed special relationship 
between Frame 10 and RoboHELP 9 that allow for single source authoring of  a 
help  system? If it exists, must it occur within the TCS? I have a large update 
project and it would be immensely easier with  single source capability.

Thanks in advance for any suggestions, info, etc.

Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scalise at crossmatch.com
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Character definition that won't stick

[Thomas Scalise]

Esteemed colleagues,

I am running Frame10.0.1.402 on an XP SP3 machine. This problem, however, has 
been plaguing through Frame 7, 8, and 9.

I have a character style called CrossReference. It has a bold Times New Roman 
font and a Blue color. I have been trying for a long time to figure out why I 
can't change the font and make the change stick. I change the font in a 
document and save the document. The next time I open the document the cross 
references are back to looking the way they did before I changed the definition 
of the style.

This is a minor problem, but I am now fed up with it. I'm certain that there is 
something obvious that I should have seen or done, but

I would appreciate an insight into this and, if possible, a solution. Thanks in 
advance for your assistance.

Tom

Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scal...@crossmatch.com
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Character definition that won't stick

[Thomas Scalise]

My thanks to all the wonderful people who rose to assist me. I now know how to 
solve the problem. You are the best!


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scal...@crossmatch.com
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Character definition that won't stick

[Thomas Scalise]

Esteemed colleagues,

I am running Frame10.0.1.402 on an XP SP3 machine. This problem, however, has 
been plaguing through Frame 7, 8, and 9.

I have a character style called CrossReference. It has a bold Times New Roman 
font and a Blue color. I have been trying for a long time to figure out why I 
can't change the font and make the change stick. I change the font in a 
document and save the document. The next time I open the document the cross 
references are back to looking the way they did before I changed the definition 
of the style.

This is a minor problem, but I am now fed up with it. I'm certain that there is 
something obvious that I should have seen or done, but

I would appreciate an insight into this and, if possible, a solution. Thanks in 
advance for your assistance.

Tom

Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scalise at crossmatch.com
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Character definition that won't stick

[Thomas Scalise]

My thanks to all the wonderful people who rose to assist me. I now know how to 
solve the problem. You are the best!


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scalise at crossmatch.com
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Changing a two-column index to one column

[Thomas Scalise]

Esteemed colleagues,

I am using FrameMaker 8p277 on Windows XP.

I am trying to change an index from two columns to one column. I use 
Format/Page Layout/Column Layout and change the column count to 1 and uncheck 
balance the columns. The index changes to one column except for the first page 
which remains in a two-column format. Can anyone suggest what my error is?


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scal...@crossmatch.com
[Description: cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


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Changing a two-column index to one column

[Thomas Scalise]

Thanks to all the generous colleagues who came to my aid. The problem is solved 
and one more irritant is put away for good. You are the best!


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scal...@crossmatch.com
[Description: cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


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Changing a two-column index to one column

[Thomas Scalise]

Esteemed colleagues,

I am using FrameMaker 8p277 on Windows XP.

I am trying to change an index from two columns to one column. I use 
Format/Page Layout/Column Layout and change the column count to 1 and uncheck 
balance the columns. The index changes to one column except for the first page 
which remains in a two-column format. Can anyone suggest what my error is?


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scalise at crossmatch.com
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Changing a two-column index to one column

[Thomas Scalise]

Thanks to all the generous colleagues who came to my aid. The problem is solved 
and one more irritant is put away for good. You are the best!


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scalise at crossmatch.com
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Extracting art from Word docs

[Thomas Scalise]

Esteemed colleagues,

A while back there was a technique noted on this forum for saving a Word (docx) 
document such that the art was automatically extracted into a separate folder 
from the text. Can anyone help me with this technique? We are converting a 
number of art-rich Word docs into our Frame templates and would very much like 
to have this technique in hand. Thanks in advance.


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scal...@crossmatch.com
[Description: cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


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Extracting art from Word docs

[Thomas Scalise]

Esteemed colleagues,

Again, your generosity and support are overwhelming. Thank you all for sharing 
the solution with us. We will save a lot of time.


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scal...@crossmatch.com
[Description: cid:image001.gif@01CBDF0D.2B428620]http://www.crossmatch.com/


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Extracting art from Word docs

[Thomas Scalise]

Esteemed colleagues,

A while back there was a technique noted on this forum for saving a Word (docx) 
document such that the art was automatically extracted into a separate folder 
from the text. Can anyone help me with this technique? We are converting a 
number of art-rich Word docs into our Frame templates and would very much like 
to have this technique in hand. Thanks in advance.


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scalise at crossmatch.com
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Extracting art from Word docs

[Thomas Scalise]

Esteemed colleagues,

Again, your generosity and support are overwhelming. Thank you all for sharing 
the solution with us. We will save a lot of time.


Tom Scalise
Information Development Manager
Office (561) 622-5416
Fax (561) 622-9938
thomas.scalise at crossmatch.com
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Missing a blank line in the TOC for a manual

[Thomas Scalise]

Thanks to Richard Combs my problem is solved. Much appreciated, Richard.


 

Tom Scalise

Manager, Information Development

 

Cross Match Technologies, Inc

Palm Beach Gardens, FL, 33410

561-622-5416

561-622-9938 Fax

thomas.scal...@crossmatch.com mailto:thomas.scal...@crossmatch.com 

www.crossmatch.com

Cross Match Impact Movie: http://www.crossmatch.com/impactmovie
http://www.crossmatch.com/impactmovie 

 


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Missing a blank line in the TOC for a manual

[Thomas Scalise]

Thanks to Richard Combs my problem is solved. Much appreciated, Richard.




Tom Scalise

Manager, Information Development



Cross Match Technologies, Inc

Palm Beach Gardens, FL, 33410

561-622-5416

561-622-9938 Fax

thomas.scalise at crossmatch.com  

www.crossmatch.com

Cross Match Impact Movie: http://www.crossmatch.com/impactmovie
 




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Missing a blank line in the TOC for a manual

[Thomas Scalise]

Esteemed colleagues,

 

I am using Frame8 p277 unstructured on a desktop running XP SP3.

 

I have a manual with 5 chapters, When I compile the manual, the TOC puts
the correct blank line between the last entry in Chapter 1 and the
Chapter name for chapter 2, and so on, until we reach Chapter 4. There
is no blank line between the last item in Chapter 3 and the Chapter name
for chapter 4. The blank line returns between the end of Chapter 4 and
the Chapter name for Chapter 5, and so on to the Index.

 

I have done some sleuthing and determined that the problem lie with the
end of Chapter 3 in the book. All the chapters show that they are in
Flow A. The only difference is that the end of Chapter 3 has, as its
last item, an end-of-flow mark. I don't know why that mark is at the end
of Chapter 3. It is possible that Chapter 4 was copied from another book
and inserted in this book.

 

I think that is the problem but I have not been able to erase that mark.
Can anyone suggest how best to solve this aggravating problem?

 

Thanks. 

 

Tom Scalise

Manager, Information Development

 

Cross Match Technologies, Inc

Palm Beach Gardens, FL, 33410

561-622-5416

561-622-9938 Fax

thomas.scal...@crossmatch.com mailto:thomas.scal...@crossmatch.com 

www.crossmatch.com

Cross Match Impact Movie: http://www.crossmatch.com/impactmovie
http://www.crossmatch.com/impactmovie 

 


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Missing a blank line in the TOC for a manual

[Thomas Scalise]

Esteemed colleagues,



I am using Frame8 p277 unstructured on a desktop running XP SP3.



I have a manual with 5 chapters, When I compile the manual, the TOC puts
the correct blank line between the last entry in Chapter 1 and the
Chapter name for chapter 2, and so on, until we reach Chapter 4. There
is no blank line between the last item in Chapter 3 and the Chapter name
for chapter 4. The blank line returns between the end of Chapter 4 and
the Chapter name for Chapter 5, and so on to the Index.



I have done some sleuthing and determined that the problem lie with the
end of Chapter 3 in the book. All the chapters show that they are in
Flow A. The only difference is that the end of Chapter 3 has, as its
last item, an end-of-flow mark. I don't know why that mark is at the end
of Chapter 3. It is possible that Chapter 4 was copied from another book
and inserted in this book.



I think that is the problem but I have not been able to erase that mark.
Can anyone suggest how best to solve this aggravating problem?



Thanks. 



Tom Scalise

Manager, Information Development



Cross Match Technologies, Inc

Palm Beach Gardens, FL, 33410

561-622-5416

561-622-9938 Fax

thomas.scalise at crossmatch.com  

www.crossmatch.com

Cross Match Impact Movie: http://www.crossmatch.com/impactmovie
 




This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
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If you received this e-mail by accident, please notify the sender immediately 
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Columns in an Index

[Thomas Scalise]

Esteemed colleagues,

 

I am running FrameMaker 8.0 p277 on Window XP Professional SP3. The page
format is A4 and it's the only book I have in that page size at present.

 

I have an Index, the first page of which remained one column while the
rest was in two-column format. No matter what I did with the Format
function, I could not get the first page into two-column format. I could
change the whole index into one-column format...that worked. But, when I
tried to change from that to two-column format the first page stayed in
one-column format. 

 

I solved the problem by importing the page layout of a two-column index
from another document (7.25 by 9 inches). It worked, but I then had to
manually size the pages to A4 to get what I needed.

 

I really want to know why I couldn't get the first page of the index to
behave without using gorilla tactics. Can anyone offer some suggestions?

 

 

Tom Scalise

Manager, Information Development

 

Cross Match Technologies, Inc

Palm Beach Gardens, FL, 33410

561-622-5416

561-622-9938 Fax

thomas.scal...@crossmatch.com mailto:thomas.scal...@crossmatch.com 

www.crossmatch.com

Cross Match Impact Movie: http://www.crossmatch.com/impactmovie
http://www.crossmatch.com/impactmovie 

 


This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
This e-mail may contain information that is privileged, confidential and exempt 
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If you are not the intended recipient, you are hereby notified that any 
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Columns in an Index

[Thomas Scalise]

Esteemed colleagues,



I am running FrameMaker 8.0 p277 on Window XP Professional SP3. The page
format is A4 and it's the only book I have in that page size at present.



I have an Index, the first page of which remained one column while the
rest was in two-column format. No matter what I did with the Format
function, I could not get the first page into two-column format. I could
change the whole index into one-column format...that worked. But, when I
tried to change from that to two-column format the first page stayed in
one-column format. 



I solved the problem by importing the page layout of a two-column index
from another document (7.25 by 9 inches). It worked, but I then had to
manually size the pages to A4 to get what I needed.



I really want to know why I couldn't get the first page of the index to
behave without using gorilla tactics. Can anyone offer some suggestions?





Tom Scalise

Manager, Information Development



Cross Match Technologies, Inc

Palm Beach Gardens, FL, 33410

561-622-5416

561-622-9938 Fax

thomas.scalise at crossmatch.com  

www.crossmatch.com

Cross Match Impact Movie: http://www.crossmatch.com/impactmovie
 




This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
This e-mail may contain information that is privileged, confidential and exempt 
from disclosure under applicable law. 
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Auto-numbering tables and figures consecutively

[Thomas Scalise]

Esteemed colleagues,



I am using FrameMaker 8 on a machine running Windows XP Professional.



I have a manual with six chapters and consecutive page numbers (1 through 68). 
I want the tables and figures to be numbered consecutively as well throughout 
the book (Figures 1 through 15...Tables 1 through 9, for example).



However, I cannot get the numbering to bridge all the chapter breaks. It works 
across some chapters, but not others. The manual is really deficient in this 
area. I have looked for a counter reset at the beginning of the offending 
chapters but I haven't found it. 



If someone out there can suggest a course of action, or point me to a good 
explanation, I would appreciate that. Thanks in advance.



Tom Scalise

Manager, Information Development

Cross Match Technologies, Inc

561-622-5416

thomas.scalise at crossmatch.com  



"I've been told one should have a goal. Mine is to live forever. So far, so 
good." 



Mir ist erz?hlt worden, dass jeder ein Ziel haben sollte. Meins ist, ewig zu 
leben. So weit, so gut.



On m'a dit que chacun devrait avoir un but. Le mien est de vivre pour toujours. 
 Jusqu'ici tout va bien...


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the individual or entity to which it is addressed. 
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RE: Use of please in technical documentation and messages on screen

[Thomas Scalise]

Verner,

I write in Controlled English for translation. I would write: Wait while
the program updates the results.

Thus, you avoid the Please and the gerund (updating), the first of
which is unnecessary and the second of which may not be translatable in
many languages. Simple, direct, active voice statements are best. Words
like carefully, slowly, etc., are also invitations to interpretation by
the reader, which may not be the result you want.  

HTH.

Tom
-Original Message-
From: Andersen, Verner Engell VEA [mailto:verner.ander...@radiometer.dk]

Sent: Friday, June 26, 2009 4:31 AM
To: framers@lists.frameusers.com
Subject: OT: Use of please in technical documentation and messages on
screen

Hi
Once I learned that you shouln't use the word please in technical
documentation - that it was like asking the reader to do you favor.
 
Does this still hold true? Is it OK to have this message displayed on
the screen of our user interface? 
 
We are updating the result list, please wait
 
Best regards,
 
Verner




Radiometer Medical ApS 
Akandevej 21 
2700 Bronshoj 
Denmark 
Phone: +45 38 27 38 27 
CVR: 27 50 91 85 
 


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 If you are not the intended recipient, please do not read, copy or
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In addition, Danaher and its subsidiaries disclaim that the content of
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any
contract or agreement or any amendment thereto; provided that the
foregoing disclaimer does not invalidate the binding effect of any
digital or other electronic reproduction of a manual signature that is
included in any attachment to this email.


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Use of "please" in technical documentation and messages on screen

[Thomas Scalise]

Verner,

I write in Controlled English for translation. I would write: Wait while
the program updates the results.

Thus, you avoid the "Please" and the gerund (updating), the first of
which is unnecessary and the second of which may not be translatable in
many languages. Simple, direct, active voice statements are best. Words
like carefully, slowly, etc., are also invitations to interpretation by
the reader, which may not be the result you want.  

HTH.

Tom
-Original Message-
From: Andersen, Verner Engell VEA [mailto:verner.ander...@radiometer.dk]

Sent: Friday, June 26, 2009 4:31 AM
To: framers at lists.frameusers.com
Subject: OT: Use of "please" in technical documentation and messages on
screen

Hi
Once I learned that you shouln't use the word "please" in technical
documentation - that it was like asking the reader to do you favor.

Does this still hold true? Is it OK to have this message displayed on
the screen of our user interface? 

"We are updating the result list, please wait"

Best regards,

Verner




Radiometer Medical ApS 
Akandevej 21 
2700 Bronshoj 
Denmark 
Phone: +45 38 27 38 27 
CVR: 27 50 91 85 



Please be advised that this email may contain confidential information.
 If you are not the intended recipient, please do not read, copy or
re-transmit this email.  If you have received this email in error,
please notify us by email by replying to the sender and by telephone
(call us collect at +1 202-828-0850) and delete this message and any
attachments.  Thank you in advance for your cooperation and assistance.

In addition, Danaher and its subsidiaries disclaim that the content of
this email constitutes an offer to enter into, or the acceptance of, 
any
contract or agreement or any amendment thereto; provided that the
foregoing disclaimer does not invalidate the binding effect of any
digital or other electronic reproduction of a manual signature that is
included in any attachment to this email.


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FrameMaker 8 behavior

[Thomas Scalise]

Esteemed colleagues,

 

I am using FrameMaker 8.0 p273. The program seems very jittery. It flashes at 
me from time to time, and the screen will occasionally go white when I click 
and drag an item. The screen-going-white behavior also occurs when I Save 
as... to create a PDF. It seems to be working okay other than these little 
tics. But, they raise a concern on my mind that something isn't right and may 
rise up at an inopportune moment to bite me in the butt. 

 

Has anyone else seen this behavior? 

 

Tom Scalise

Manager, Information Development

Cross Match Technologies, Inc

561-622-5416

thomas.scal...@crossmatch.com mailto:thomas.scal...@crossmatch.com 

 

I've been told one should have a goal. Mine is to live forever. So far, so 
good. 

 

Mir ist erzählt worden, dass jeder ein Ziel haben sollte. Meins ist, ewig zu 
leben. So weit, so gut.

 

On m'a dit que chacun devrait avoir un but. Le mien est de vivre pour toujours. 
 Jusqu'ici tout va bien...

 


This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
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from disclosure under applicable law. 
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FrameMaker 8 behavior

[Thomas Scalise]

Esteemed colleagues,



I am using FrameMaker 8.0 p273. The program seems very jittery. It flashes at 
me from time to time, and the screen will occasionally go white when I click 
and drag an item. The screen-going-white behavior also occurs when I "Save 
as..." to create a PDF. It seems to be working okay other than these little 
tics. But, they raise a concern on my mind that something isn't right and may 
rise up at an inopportune moment to bite me in the butt. 



Has anyone else seen this behavior? 



Tom Scalise

Manager, Information Development

Cross Match Technologies, Inc

561-622-5416

thomas.scalise at crossmatch.com  



"I've been told one should have a goal. Mine is to live forever. So far, so 
good." 



Mir ist erz?hlt worden, dass jeder ein Ziel haben sollte. Meins ist, ewig zu 
leben. So weit, so gut.



On m'a dit que chacun devrait avoir un but. Le mien est de vivre pour toujours. 
 Jusqu'ici tout va bien...




This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
This e-mail may contain information that is privileged, confidential and exempt 
from disclosure under applicable law. 
If you are not the intended recipient, you are hereby notified that any 
dissemination, distribution or copying of this communication is strictly 
prohibited. 
If you received this e-mail by accident, please notify the sender immediately 
and destroy this e-mail and all copies of it.

Frame will not sort a table

[Thomas Scalise]

Esteemed colleagues,

 

Problem solved. I had inadvertently deleted tablesort.dll from the plug-ins 
sub-directory. It was still in my recycle bin so I replaced it and everything 
is going swimmingly.

Thanks to Penelope and Art who pointed me immediately in the right direction. 
This list is an invaluable resource for boneheads like me.

 

Thanks very much.

 

Tom Scalise

Manager, Information Development

Cross Match Technologies, Inc

561-622-5416

[EMAIL PROTECTED]

 

I've been told one should have a goal. Mine is to live forever. So far, so 
good. 

 

Mir ist erzählt worden, dass jeder ein Ziel haben sollte. Meins ist, ewig zu 
leben. So weit, so gut.

 


This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
This e-mail may contain information that is privileged, confidential and exempt 
from disclosure under applicable law. 
If you are not the intended recipient, you are hereby notified that any 
dissemination, distribution or copying of this communication is strictly 
prohibited. 
If you received this e-mail by accident, please notify the sender immediately 
and destroy this e-mail and all copies of it.

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Frame will not sort a table

[Thomas Scalise]

Esteemed colleagues,



Problem solved. I had inadvertently deleted tablesort.dll from the plug-ins 
sub-directory. It was still in my recycle bin so I replaced it and everything 
is going swimmingly.

Thanks to Penelope and Art who pointed me immediately in the right direction. 
This list is an invaluable resource for boneheads like me.



Thanks very much.



Tom Scalise

Manager, Information Development

Cross Match Technologies, Inc

561-622-5416

thomas.scalise at crossmatch.com



"I've been told one should have a goal. Mine is to live forever. So far, so 
good." 



Mir ist erz?hlt worden, dass jeder ein Ziel haben sollte. Meins ist, ewig zu 
leben. So weit, so gut.




This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
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dissemination, distribution or copying of this communication is strictly 
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FrameMaker will not sort a table

[Thomas Scalise]

Esteemed colleagues,

 

I'm making another attempt to find someone who may have an answer to this 
problem. My Frame 7.2 has stopped sorting tables. The Sort function is disabled 
in the Table menu. I've tried a number of remedies suggested by solicitous 
colleagues but to no avail. If any of you has seen or faced this problem, I'd 
appreciate any in sights you may have. I will re-install Frame to see if that 
solves the problem, but I'd like to know if there is a solution other than 
that, if only to determine what it is that I did to cause this. I've determined 
that the table has no conditional text and I've saved the document as MIF, 
opened it in Frame and saved it as an .fm file. Neither action worked.

 

Tom Scalise

Manager, Information Development

Cross Match Technologies, Inc

561-622-5416

[EMAIL PROTECTED]

 

I've been told one should have a goal. Mine is to live forever. So far, so 
good. 

 

Mir ist erzählt worden, dass jeder ein Ziel haben sollte. Meins ist, ewig zu 
leben. So weit, so gut.

 


This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
This e-mail may contain information that is privileged, confidential and exempt 
from disclosure under applicable law. 
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Frame has stopped sorting table content

[Thomas Scalise]

Esteemed colleagues,

 

Frame has stopped sorting table content. No warning, No weeping and gnashing of 
teeth. It just stopped. I KNOW it's something that I have done, I just don't 
know what. The sort command I disabled on the Table menu. Can anyone help? TIA.

 

Tom Scalise

Manager, Information Development

Cross Match Technologies, Inc

561-622-5416

[EMAIL PROTECTED]

 

I've been told one should have a goal. Mine is to live forever. So far, so 
good. 

 

Mir ist erzählt worden, dass jeder ein Ziel haben sollte. Meins ist, ewig zu 
leben. So weit, so gut.

 


This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
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Frame has stopped sorting table content

[Thomas Scalise]

Esteemed colleagues,



Frame has stopped sorting table content. No warning, No weeping and gnashing of 
teeth. It just stopped. I KNOW it's something that I have done, I just don't 
know what. The sort command I disabled on the Table menu. Can anyone help? TIA.



Tom Scalise

Manager, Information Development

Cross Match Technologies, Inc

561-622-5416

thomas.scalise at crossmatch.com



"I've been told one should have a goal. Mine is to live forever. So far, so 
good." 



Mir ist erz?hlt worden, dass jeder ein Ziel haben sollte. Meins ist, ewig zu 
leben. So weit, so gut.




This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
This e-mail may contain information that is privileged, confidential and exempt 
from disclosure under applicable law. 
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dissemination, distribution or copying of this communication is strictly 
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If you received this e-mail by accident, please notify the sender immediately 
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Change bars that will not die and making RoboHelp for FrameMaker see

[Thomas Scalise]

Esteemed colleagues,

 

Two questions, please.

 

1.  I've got a book that I inherited from a contractor colleague
that exhibits persistent change bars, even though I have repeatedly
turned them off. Edits immediately bring change bars. Can anyone help me
out on this? I'm defeated.
2.  Also, can anyone tell me where RoboHelp for FrameMaker stores
the path to FrameMaker. I recently re-installed RH4FM, after a long
interval, but the program can't find FrameMaker. I can't find an ini
file, or whatever, where I might manually point RH4FM in the right
direction. Adobe help is daunting to access and worthless if you finally
reach it. Forget communication with a real, live human being...ain't
gonna happen.

 

TIA for whatever advice and assistance you can give me.

 

Tom Scalise

Manager, Information Development

Cross Match Technologies, Inc

561-622-5416

[EMAIL PROTECTED]

 

I've been told one should have a goal. Mine is to live forever. So far,
so good. 

 


This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
This e-mail may contain information that is privileged, confidential and exempt 
from disclosure under applicable law. 
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Change bars that will not die and making RoboHelp for FrameMaker see

[Thomas Scalise]

Esteemed colleagues,



Two questions, please.



1.  I've got a book that I inherited from a contractor colleague
that exhibits persistent change bars, even though I have repeatedly
turned them off. Edits immediately bring change bars. Can anyone help me
out on this? I'm defeated.
2.  Also, can anyone tell me where RoboHelp for FrameMaker stores
the path to FrameMaker. I recently re-installed RH4FM, after a long
interval, but the program can't find FrameMaker. I can't find an ini
file, or whatever, where I might manually point RH4FM in the right
direction. Adobe help is daunting to access and worthless if you finally
reach it. Forget communication with a real, live human being...ain't
gonna happen.



TIA for whatever advice and assistance you can give me.



Tom Scalise

Manager, Information Development

Cross Match Technologies, Inc

561-622-5416

thomas.scalise at crossmatch.com



"I've been told one should have a goal. Mine is to live forever. So far,
so good." 




This e-mail message from Cross Match Technologies, Inc. is intended only for 
the individual or entity to which it is addressed. 
This e-mail may contain information that is privileged, confidential and exempt 
from disclosure under applicable law. 
If you are not the intended recipient, you are hereby notified that any 
dissemination, distribution or copying of this communication is strictly 
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If you received this e-mail by accident, please notify the sender immediately 
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