Re: IBMLINK DOWN ALL DAY? (ticket pending creation)
Hi, Today IBMLink is available to login but for the past several hours attempts to update an ETR only get an error. ETRs can be viewed just fine but not updated. Trying to Revise an ETR gets Error The database is currently unavailable. The return code is 606. Please try again later. I called this in to support and after a number of exercises clearing browser cache and reproducing it several times they agreed to create a ticket. One thing about this process that is not too keen is that today the technician indicated it would take some time to checkout and to create a ticket and is going to call back with a ticket#. I even offerred to wait but no dice said it would take way too long. I expect any contact that goes beyond Hello would generate at ticket# in some system so that surprised me a little bit. I was told I was the only one to have reported this so if you are also unable to update an ETR I would encourage you to call and provide them with multiple reports. Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 Think big, act bold, start simple, grow fast... This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY? (ticket pending creation)
Maybe they use IBMLINK to create the tickets??? -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Knutson, Sam Sent: Monday, March 12, 2007 14:50 To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? (ticket pending creation) Hi, Today IBMLink is available to login but for the past several hours attempts to update an ETR only get an error. ETRs can be viewed just fine but not updated. Trying to Revise an ETR gets Error The database is currently unavailable. The return code is 606. Please try again later. I called this in to support and after a number of exercises clearing browser cache and reproducing it several times they agreed to create a ticket. One thing about this process that is not too keen is that today the technician indicated it would take some time to checkout and to create a ticket and is going to call back with a ticket#. I even offerred to wait but no dice said it would take way too long. I expect any contact that goes beyond Hello would generate at ticket# in some system so that surprised me a little bit. I was told I was the only one to have reported this so if you are also unable to update an ETR I would encourage you to call and provide them with multiple reports. Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 Think big, act bold, start simple, grow fast... This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
Hey, IBM, this is just flat out intuitively STUPID! -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Greg Shirey Sent: Friday, March 09, 2007 7:44 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Bruce Black posted this a while back: The IBMLINK news from 8/28 says *Do NOT bookmark the Sign In page* -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
agreed, it's like saying don't bookmark cnn.com, weather.com or your email account sign in page - Original Message - From: Gibney, Dave [EMAIL PROTECTED] Newsgroups: bit.listserv.ibm-main To: IBM-MAIN@BAMA.UA.EDU Sent: Sunday, March 11, 2007 8:41 PM Subject: Re: IBMLINK DOWN ALL DAY? Hey, IBM, this is just flat out intuitively STUPID! -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Greg Shirey Sent: Friday, March 09, 2007 7:44 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Bruce Black posted this a while back: The IBMLINK news from 8/28 says *Do NOT bookmark the Sign In page* -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
On 11 Mar 2007 18:05:56 -0700, in bit.listserv.ibm-main you wrote: agreed, it's like saying don't bookmark cnn.com, weather.com or your email account sign in page I agree but I also can't bookmark the signin page for my online banking. - Original Message - From: Gibney, Dave [EMAIL PROTECTED] Newsgroups: bit.listserv.ibm-main To: IBM-MAIN@BAMA.UA.EDU Sent: Sunday, March 11, 2007 8:41 PM Subject: Re: IBMLINK DOWN ALL DAY? Hey, IBM, this is just flat out intuitively STUPID! -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] Behalf Of Greg Shirey Sent: Friday, March 09, 2007 7:44 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Bruce Black posted this a while back: The IBMLINK news from 8/28 says *Do NOT bookmark the Sign In page* -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
In a message dated 3/11/2007 8:06:16 P.M. Central Daylight Time, [EMAIL PROTECTED] writes: agreed, it's like saying don't bookmark cnn.com, weather.com or your email account sign in page Kinda makes you wonder what they're using to manage their domains? Just bleepin' inexcusable BRBRBR**BR AOL now offers free email to everyone. Find out more about what's free from AOL at http://www.aol.com. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
I agree but I also can't bookmark the signin page for my online banking. I can/could. Both my current, and my previous (5 years ago). I, Like many of my colleagues, dumped my previous bank when I was out-sourced from it. And, I boycott anything sponsered by it. PS: Ron H.: it is another example of an unsuccessful out-sourcing. - Too busy driving to stop for gas! -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
What ever the reason, the dependence on the web for mission critical applications like IBMLINK is insane. Any 12 year old with a little bit of knowledge can cause a crash. What will you tell your management when your system is down and you can't get on IBMLINK to research the problem? We need to put A LOT more pressure on IBM. Maybe everyone who cannot get to IBMLINK should call in and open a SEV 1 issue. That might get their attention. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Ed Finnell Sent: Thursday, March 08, 2007 4:55 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? In a message dated 3/8/2007 3:28:23 P.M. Central Standard Time, [EMAIL PROTECTED] writes: warning/limitation several times in the past on IBMLink that we are s'posed to only bookmark the initial screen. I guess that is so they can willy-nilly change the other screens - and hopefully get the internal links right... I's just wondering is it the internal buffoons or the external PFCSKs home on spring-break using dad's new Wifi to try out all the attacks they could pack on a CD? Inquiring minds (and paying customers) might want to know. BRBRBR**BR AOL now offers free email to everyone. Find out more about what's free from AOL at http://www.aol.com. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
No, I was told NOT to mark the initial logon screen. The quote from the IBM rep was bookmark any OTHER screen and I can guarantee that it will work 90% of the time Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Pommier, Rex R. Sent: Thursday, March 08, 2007 4:28 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Robert, It is the other way around. Jon said he was told to ONLY mark the initial logon screen. Right, wrong, or indifferent, I've seen this warning/limitation several times in the past on IBMLink that we are s'posed to only bookmark the initial screen. I guess that is so they can willy-nilly change the other screens - and hopefully get the internal links right... Rex -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Robert Justice Sent: Thursday, March 08, 2007 2:08 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? On Thu, 8 Mar 2007 14:54:09 -0500, Veilleux, Jon L [EMAIL PROTECTED] wrote: I received a call back from IBMLINK support and was told that if I bookmarked any screen except the initial logon screen that the logon would work 90% of the time. What's wrong with this answer!! I have no hope for the 'new' IBMLINK! Don't bookmark the initial logon screen? you should have said, oh hey, yea, good point thanks, why would anyone ever want to bookmark Screen 1 ? what's wrong with this picture? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
On Fri, 9 Mar 2007 07:22:38 -0500, Veilleux, Jon L [EMAIL PROTECTED] wrote: No, I was told NOT to mark the initial logon screen. The quote from the IBM rep was bookmark any OTHER screen and I can guarantee that it will work 90% of the time Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 yes, I was told not to bookmark the initial screen as well. gee, why in the world would I want to bookmark the homepage? morons are over-running planet earth. and by the way, IBMLINK is STILL BROKEN this morning. I opened an issue with IBM and got this reply Thank you for contacting IBM. We are in receipt of your e-mail regarding the problem you are facing while accessing IBM Web site. We would kindly request you to visit the new link for the IBM Link Web site: www.ibm.com/ibmlink We apologize for the inconvenience you have experienced and appreciate your patience and understanding in this regard. For further assistance, kindly contact IBMLink Customer Support Center at 1-800-543-3912. Hours of operation are 24 hours a day and 7 days a week. You may also send your request to [EMAIL PROTECTED] ** so, I try their wonderful suggestion this morning: here's what happens this morning. I use the site they listed. www.ibm.com/ibmlink first it just clocks, so I close the browser window, open up a new window and try again: I go to cnn.com which works just fine, so I go back to IBM site, it now takes me to this site: https://www-304.ibm.com/usrsrvc/account/userservices/jsp/login.jsp? persistPage=true I put in my IBM id and password, and click submit. it clocks again: Eventually, I get this. which says: Our apologies... The page you requested cannot be displayed Suggested actions If you typed the address, make sure the spelling is correct. Note: Most addresses are also case sensitive. If you clicked on a link, there may be a problem with that link. You can use Get assistance below. For information on IBM offerings, start from IBM's homepage. For information on ThinkPad notebooks, ThinkCentre desktops and other PC products, start from the Lenovo homepage.* Use the search box at the top of this page. Or return to the previous page. I think it is time for everyone on this list to open up a SEV1 issue on IBMLINK access problems, maybe that will finally get some notice because this is getting absurd. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
Jon, While what you say here sounds good. I beg to differ. IBM-LINK is important, we cannot be productive in our jobs for long if it is not available. However, let's not forget the old days where we use the good 'ole telephone. Heck, I'm only in my low forties, and have not forgotten. That combined with downloading and receiving all available maintenance on a monthly basis so that mid-nite ptf you might need is already there is a big help. Bottom line is that they are YOUR systems to manage, not IBM's. Good change control, and release management goes a long ways to avoiding problems. I just reported a problem with ISPF - and posted it here. I found the problem before IBM did because I back tracked what I had applied, and started backing PTF's off, because I found that the problem did no exist on a lower ptf level. I'm not defending IBM here either. Pick your favorite ISV, are their web support structures anywhere near the depth of IBM's? Yet you put up with that? A crash in CA-1 or Top Secret, or any other critical piece of software is going to cause you problems. We just have to adapt. Dave Dave Jousma Principal Systems Programmer [EMAIL PROTECTED] 616.653.8429 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Veilleux, Jon L Sent: Friday, March 09, 2007 7:20 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? What ever the reason, the dependence on the web for mission critical applications like IBMLINK is insane. Any 12 year old with a little bit of knowledge can cause a crash. What will you tell your management when your system is down and you can't get on IBMLINK to research the problem? We need to put A LOT more pressure on IBM. Maybe everyone who cannot get to IBMLINK should call in and open a SEV 1 issue. That might get their attention. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
I'm not saying to back to the phone. Heaven forbid! My issue is that we will be forced back to the phone when we cannot get to the web when we have a critical problem on our systems. We have a well designed process for change control, but even that cannot prevent all of our problems. No matter how good change control is there WILL be problems. When that happens we need immediate access to all resources for problem resolution, IBM and OEM. My issue is that IBM has a fast and reliable platform for IMBLINK that has worked for many years. It should remain available and yes the web interface has many good points so they should maintain BOTH platforms. That would give the greatest amount of reliability. Chances of both being down at the same time are very remote. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Jousma, David Sent: Friday, March 09, 2007 7:43 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Jon, While what you say here sounds good. I beg to differ. IBM-LINK is important, we cannot be productive in our jobs for long if it is not available. However, let's not forget the old days where we use the good 'ole telephone. Heck, I'm only in my low forties, and have not forgotten. That combined with downloading and receiving all available maintenance on a monthly basis so that mid-nite ptf you might need is already there is a big help. Bottom line is that they are YOUR systems to manage, not IBM's. Good change control, and release management goes a long ways to avoiding problems. I just reported a problem with ISPF - and posted it here. I found the problem before IBM did because I back tracked what I had applied, and started backing PTF's off, because I found that the problem did no exist on a lower ptf level. I'm not defending IBM here either. Pick your favorite ISV, are their web support structures anywhere near the depth of IBM's? Yet you put up with that? A crash in CA-1 or Top Secret, or any other critical piece of software is going to cause you problems. We just have to adapt. Dave Dave Jousma Principal Systems Programmer [EMAIL PROTECTED] 616.653.8429 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Veilleux, Jon L Sent: Friday, March 09, 2007 7:20 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? What ever the reason, the dependence on the web for mission critical applications like IBMLINK is insane. Any 12 year old with a little bit of knowledge can cause a crash. What will you tell your management when your system is down and you can't get on IBMLINK to research the problem? We need to put A LOT more pressure on IBM. Maybe everyone who cannot get to IBMLINK should call in and open a SEV 1 issue. That might get their attention. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY? ( SEV1 Ticket# 31168343)
I have to say that I am not unhappy with the functionality of IBMLink on the web. The availability of IBMLink through the web is totally unacceptable. If it cannot be resolved IBM should not withdraw IBMLINK 3270. As with other distributed applications it seems like the experience varies. It worked fine for me from 5Pm - 11Pm yesterday as I updated several PMR's through the evening. Today it has been DOA since 6am. I am on the phone with IBMLink support. They just tried it and got the same error I did HTTP 500. A new SEV1 ticket has been opened with the support team # 31168343. Moaning on IBM-MAIN doesn't tell the IT folks at IBM if you need IBMLink (I do! I have a PMR I need to update) We will be raising this issue with IBM and will have a handful of tickets and specific dates and time of unavailability to cite. Do the same! Don't whine... Escalate with facts in hand. The status message at IBMlink support should be up to date it was from yesterday 1:15PM and indicated that it was down with no ETA and gave a particular reference #. The support person indicated that ticket was closed and resolved. The message should have been updated at that time:-( Providing incorrect information to customers at the gateway into support is a poor way to start the call. IBMLink is down and the technician was able to immediately confirm this. That IBM is not using it's own tools or third party tools to detect system availability issues from the outside and react is unacceptable. Many alternatives exist Site Seer and other tools. If the front door to your companies application goes down you should know before customers start calling the help desk! Monitoring performance and available and multiple tier applications with a web presentation layer is hard. IBM is one of the solution providers we are using to do it. Maybe they should get the ITCAM tools on these servers:-) John I agree. If you try to use IBMLink and it doesn't work call IBM! Take the time to hold and talk to a technician don't go away without a ticket#. For further assistance, kindly contact IBMLink Customer Support Center at 1-800-543-3912. Hours of operation are 24 hours a day and 7 days a week. Best Regards, Sam Knutson, GEICO Performance and Availability Management mailto:[EMAIL PROTECTED] (office) 301.986.3574 Think big, act bold, start simple, grow fast... -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Veilleux, Jon L Sent: Friday, March 09, 2007 7:20 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? What ever the reason, the dependence on the web for mission critical applications like IBMLINK is insane. Any 12 year old with a little bit of knowledge can cause a crash. What will you tell your management when your system is down and you can't get on IBMLINK to research the problem? We need to put A LOT more pressure on IBM. Maybe everyone who cannot get to IBMLINK should call in and open a SEV 1 issue. That might get their attention. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 This email/fax message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this email/fax is prohibited. If you are not the intended recipient, please destroy all paper and electronic copies of the original message. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
OK, Sorry Jon and Robert. I read between the lines of your first post (Jon) backwards apparently. I took your post to read something like if I bookmark a different screen it will work most of the time. I didn't see anything specifically about bookmarking (or not) the logon screen. I've been told that is the only screen that should be bookmarked. Something within IBLlink-land about left hand not knowing what the right hand is doing. Rex -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Veilleux, Jon L Sent: Friday, March 09, 2007 6:23 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? No, I was told NOT to mark the initial logon screen. The quote from the IBM rep was bookmark any OTHER screen and I can guarantee that it will work 90% of the time Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Pommier, Rex R. Sent: Thursday, March 08, 2007 4:28 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Robert, It is the other way around. Jon said he was told to ONLY mark the initial logon screen. Right, wrong, or indifferent, I've seen this warning/limitation several times in the past on IBMLink that we are s'posed to only bookmark the initial screen. I guess that is so they can willy-nilly change the other screens - and hopefully get the internal links right... Rex -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Robert Justice Sent: Thursday, March 08, 2007 2:08 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? On Thu, 8 Mar 2007 14:54:09 -0500, Veilleux, Jon L [EMAIL PROTECTED] wrote: I received a call back from IBMLINK support and was told that if I bookmarked any screen except the initial logon screen that the logon would work 90% of the time. What's wrong with this answer!! I have no hope for the 'new' IBMLINK! Don't bookmark the initial logon screen? you should have said, oh hey, yea, good point thanks, why would anyone ever want to bookmark Screen 1 ? what's wrong with this picture? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
Bruce Black posted this a while back: The IBMLINK news from 8/28 says *Do NOT bookmark the Sign In page* This article provides recommendations on how to access IBMLink pages, whether invoking a bookmark you previously created, clicking on a link in a note or document, or entering a URL into your browser. By following these recommendations, you will have a better experience using IBMLink. *You are advised to use one of the following methods when accessing IBMLink:* * Access the ServiceLink page (the URL that contains servicelink/servicelinkPage.jsp) via a bookmark. * Access the Purchase/upgrade tools page (the URL that contains TTPU/displayTTPUPage.jsp) via a bookmark. * Access a specific IBMLink application (the URL that contains the application name) via a bookmark. * Access the ServiceLink page via your country's Support and Downloads page, then click on Access Premium Services (in the bottom section called Electronic Tools) * Access the Purchase/upgrade tools page via your country's Support and Downloads page (Note: Only selected countries' Support and Downloads pages have this link) There's more in the archives at: http://bama.ua.edu/cgi-bin/wa?A2=ind0609L=ibm-mainP=R41671I=1X=4B1E9 A0ECA6168078F Greg Shirey Ben E. Keith Company -Original Message- From: IBM Mainframe Discussion List On Behalf Of Pommier, Rex R. Sent: Friday, March 09, 2007 9:33 AM I read between the lines of your first post (Jon) backwards apparently. I took your post to read something like if I bookmark a different screen it will work most of the time. I didn't see anything specifically about bookmarking (or not) the logon screen. I've been told that is the only screen that should be bookmarked. Something within IBLlink-land about left hand not knowing what the right hand is doing. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLINK DOWN ALL DAY?
Wondering if you folks are also affected? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
Mark House stated: snip NOT THE 3270 VERSION. It is usually up and working. They are trying to get rid of it, but is much easier to use (for me) than the web based stuff. /snip AMEN! It is much(!) easier to navigate and has much better availability than the web. Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
Might be why it is being removed. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
IBMLINK DOWN ALL DAY?
NOT THE 3270 VERSION. It is usually up and working. They are trying to get rid of it, but is much easier to use (for me) than the web based stuff. Mark House I know. Then they have the audacity to tell us this when you log on: Since ServiceLink VM is being removed, there will be no changes made to the ServiceLink VM code to support the new 2007 daylight saving time extension. If you have not accessed ServiceLink from the web, we encourage you to do so now. Hey IBM - we've been trying ALL DAY ! But using the green screen this is the response to my ShopzSeries ETR: Shopz is currently having network dispatcher problems. Alan -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
NO, they are removing the version that works (3270). Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Bob_H Sent: Thursday, March 08, 2007 1:35 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Might be why it is being removed. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
That is my point. For years the web version has been broken when most needed. Makes sense to make it the only option... NOT. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
If we are unable to open any problem tickets then IBM's reliability numbers will look REAL good! Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of =?iso-8859-1?Q?Bob_?= Sent: Thursday, March 08, 2007 1:42 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? That is my point. For years the web version has been broken when most needed. Makes sense to make it the only option... NOT. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
If this is the support we are going to get when they remove the 3270 IBMLink, they should change their motto to :IBM - WE DON'T SERVICE WHAT WE SELL Mark House (402) 778-1966 Technical Development Services [EMAIL PROTECTED] This e-mail message and any attachments may contain confidential, proprietary or non-public information. This information is intended solely for the designated recipient(s). If an addressing or transmission error has misdirected this e-mail, please notify the sender immediately and destroy this e-mail. Any review, dissemination, use or reliance upon this information by unintended recipients is prohibited. Any opinions expressed in this e-mail are those of the author personally. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
On Thu, 8 Mar 2007 12:34:43 -0600, Bob_H [EMAIL PROTECTED] wrote: Might be why it is being removed. Unfortunately however, they are getting rid of the version (3270) that actually works and is the easiest to navigate around. Guess we can't have that now, can we? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
-Original Message- From: IBM Mainframe Discussion List On Behalf Of Robert Justice On Thu, 8 Mar 2007 12:34:43 -0600, Bob_H wrote: Might be why it is being removed. Unfortunately however, they are getting rid of the version (3270) that actually works and is the easiest to navigate around. Guess we can't have that now, can we? You gotta just get used to the new way. The new way is pretty, it's kewl, you can get around in it with mouse clicks instead of a bunch of typing, etc. They gotta get rid of the old way because all it does is work reliably. Same for mainframes in general -- all they do is work reliably. -jc- They're coming to take me away, ha-ha -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
On 8 Mar 2007 11:36:31 -0800, [EMAIL PROTECTED] (Chase, John) wrote: You gotta just get used to the new way. The new way is pretty, it's kewl, you can get around in it with mouse clicks instead of a bunch of typing, etc. They gotta get rid of the old way because all it does is work reliably. Same for mainframes in general -- all they do is work reliably. When IBM chooses the new way, we might as well give up on its old values. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
I don't know where the problems are limited to, but I have been on IBMLink all day. I just logged on to ShopzSeries, and got in right away. Confidentiality notice: The information included in this e-mail, including any attachments, is for the sole use of the intended recipient and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or similar action is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the original message immediately. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
I received a call back from IBMLINK support and was told that if I bookmarked any screen except the initial logon screen that the logon would work 90% of the time. What's wrong with this answer!! I have no hope for the 'new' IBMLINK! Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
AMEN to that!!! Web does not necessarily equal GOOD. -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Veilleux, Jon L Sent: 2007, March, 08 1:39 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? NO, they are removing the version that works (3270). Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Bob_H Sent: Thursday, March 08, 2007 1:35 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? Might be why it is being removed. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ___ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
On Thu, 8 Mar 2007 14:54:09 -0500, Veilleux, Jon L [EMAIL PROTECTED] wrote: I received a call back from IBMLINK support and was told that if I bookmarked any screen except the initial logon screen that the logon would work 90% of the time. What's wrong with this answer!! I have no hope for the 'new' IBMLINK! Don't bookmark the initial logon screen? you should have said, oh hey, yea, good point thanks, why would anyone ever want to bookmark Screen 1 ? what's wrong with this picture? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
No, what I should have said is that when I send my check to IBM it will get there 90% of the time! Jon L. Veilleux [EMAIL PROTECTED] (860) 636-2683 -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Robert Justice Sent: Thursday, March 08, 2007 3:08 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? On Thu, 8 Mar 2007 14:54:09 -0500, Veilleux, Jon L [EMAIL PROTECTED] wrote: I received a call back from IBMLINK support and was told that if I bookmarked any screen except the initial logon screen that the logon would work 90% of the time. What's wrong with this answer!! I have no hope for the 'new' IBMLINK! Don't bookmark the initial logon screen? you should have said, oh hey, yea, good point thanks, why would anyone ever want to bookmark Screen 1 ? what's wrong with this picture? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html - This e-mail may contain confidential or privileged information. If you think you have received this e-mail in error, please advise the sender by reply e-mail and then delete this e-mail immediately. Thank you. Aetna -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
IBM - WE DON'T SERVICE WHAT WE SELL IBM -- We make mistakes so you don't have to! - Too busy driving to stop for gas! -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
Robert, It is the other way around. Jon said he was told to ONLY mark the initial logon screen. Right, wrong, or indifferent, I've seen this warning/limitation several times in the past on IBMLink that we are s'posed to only bookmark the initial screen. I guess that is so they can willy-nilly change the other screens - and hopefully get the internal links right... Rex -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Robert Justice Sent: Thursday, March 08, 2007 2:08 PM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: IBMLINK DOWN ALL DAY? On Thu, 8 Mar 2007 14:54:09 -0500, Veilleux, Jon L [EMAIL PROTECTED] wrote: I received a call back from IBMLINK support and was told that if I bookmarked any screen except the initial logon screen that the logon would work 90% of the time. What's wrong with this answer!! I have no hope for the 'new' IBMLINK! Don't bookmark the initial logon screen? you should have said, oh hey, yea, good point thanks, why would anyone ever want to bookmark Screen 1 ? what's wrong with this picture? -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
90 PERCENT IS OPTIMISTIC. Wait a minute, does that mean that they are going to bill us 90 percent of the current expense. Mark House (402) 778-1966 Technical Development Services [EMAIL PROTECTED] This e-mail message and any attachments may contain confidential, proprietary or non-public information. This information is intended solely for the designated recipient(s). If an addressing or transmission error has misdirected this e-mail, please notify the sender immediately and destroy this e-mail. Any review, dissemination, use or reliance upon this information by unintended recipients is prohibited. Any opinions expressed in this e-mail are those of the author personally. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: IBMLINK DOWN ALL DAY?
In a message dated 3/8/2007 3:28:23 P.M. Central Standard Time, [EMAIL PROTECTED] writes: warning/limitation several times in the past on IBMLink that we are s'posed to only bookmark the initial screen. I guess that is so they can willy-nilly change the other screens - and hopefully get the internal links right... I's just wondering is it the internal buffoons or the external PFCSKs home on spring-break using dad's new Wifi to try out all the attacks they could pack on a CD? Inquiring minds (and paying customers) might want to know. BRBRBR**BR AOL now offers free email to everyone. Find out more about what's free from AOL at http://www.aol.com. -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
