Re: [JAWS-Users] Major issue! Computer freeze.
Terrific, thanks so much! Rich - Original Message - From: "inthane" To: Sent: Saturday, February 11, 2012 1:26 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. there are crude ways and neater ways to do this in XP. I use the applications available from: www.jfwlite.com the owner died and the site is no longer updated, but it is full of windows XP goodies, that are still quite usable and work quite well! EBackup will make backupps of all your emails and your I.E. favorites, and DBCopy will copy out all your saved posts and the like to .eml files for you in batches. if you need more info just ask hth, inthane . Moderator, Blind Access Help. . Owner: Alacorn Computer Enterprises "own the might and majesty of an alacorn" www.alacorncomputer.com . proprietor: Inthane's Grab Bag for blind computer users and Programmers! http://grabbag.alacorncomputer.com - Original Message - From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 8:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are advanced. http://support.microsoft.com/kb/314503 Take my advice, I don't use it anyway. Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 4:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
there are crude ways and neater ways to do this in XP. I use the applications available from: www.jfwlite.com the owner died and the site is no longer updated, but it is full of windows XP goodies, that are still quite usable and work quite well! EBackup will make backupps of all your emails and your I.E. favorites, and DBCopy will copy out all your saved posts and the like to .eml files for you in batches. if you need more info just ask hth, inthane . Moderator, Blind Access Help. . Owner: Alacorn Computer Enterprises "own the might and majesty of an alacorn" www.alacorncomputer.com . proprietor: Inthane's Grab Bag for blind computer users and Programmers! http://grabbag.alacorncomputer.com - Original Message - From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 8:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are advanced. http://support.microsoft.com/kb/314503 Take my advice, I don't use it anyway. Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 4:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
Again, many thanks. I must have been hitting the wrong download link. It installed. It looks like I will have to spend some time figuring how to negotiate and use this product. rich - Original Message - From: "Steve" To: Sent: Tuesday, February 07, 2012 11:21 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, You need to look for the download now link from that page, it is right above the 4Star rating in the links list. When I initiated the download, I got the IE infobar pop-up and I had to hit alt-n and then the application key to allow the download to proceed. If you successfully downloaded the file, it will be in the folder where you typically place your downloads. The file starts with if-en-trial I think. - Original Message - From: "rich" To: Sent: Sunday, February 05, 2012 9:24 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks for the suggestion. I found a web site that had image for windows with a free 30 day trial. http://download.cnet.com/Image-for-Windows/3000-2242_4-10149389.html I clicked on the download link and after it announced 100 % there was no other information on what to do. I could not find the program in my docs or programs. How would I know if I actually downloaded it? Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 5:51 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Image For Windows is good. - Original Message - From: "rich" To: Sent: Sunday, February 05, 2012 12:36 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks for the info. What program do you recommend to take an image for back up? By the way, when the problem began, my sighted wife said the mouse would not work as well as the keyboard. I had not made any changes to the configuration manager prior to the problem. Interestingly, after rebooting, Microsoft ran a "check disc"? Thanks again. Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 12:08 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Ok, lets start with selective startup. There's nothing wrong with using selective startup, that's what I do to keep extra programs that aren't necessary from loading. I can't figure out why you said the keyboard wasn't working, but I can educatedly guess why Jaws wasn't working. I'll bet somehow you unchecked the REaltech sound manager from loading by mistake. That will kill sound every time after Windows loads. So the bottom line, when you go through the startup list, make sure you know which programs you are unchecking so you don't dump one that might be system critical, as the sound manager is for us, and of course, as an anti-virus program is. As to your second question, your Outlook Express files are stored under your documents and settings, Username, Local Settings, application Data, Identities, alphanumeric string, Microsoft, Outlook Express folder. Unless you have Task and Folder options set to show hidden files, you won't see these files. However, if you set up your backup solution to backup your Documents and Settings folder, it will back up your OE .dbx files as well. The other type of backup you can use of course is a program that takes an image of your hard drive and stores it on external media. The image will restore everything if there is a severe crash, including the Windows System and all your installed programs. You don't have to do image files as often, but you should back up your data in the Documents and Settings folder more often, as that likely changes on a daily basis. "Government is the great fiction, through which everybody endeavors to live at the expense of everybody else." -Frederic Bastiat Steve Lansing, MI ----- Original Message ----- From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 11:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich - Original Message - From: "Steve" T
Re: [JAWS-Users] Major issue! Computer freeze.
Rich, You need to look for the download now link from that page, it is right above the 4Star rating in the links list. When I initiated the download, I got the IE infobar pop-up and I had to hit alt-n and then the application key to allow the download to proceed. If you successfully downloaded the file, it will be in the folder where you typically place your downloads. The file starts with if-en-trial I think. - Original Message - From: "rich" To: Sent: Sunday, February 05, 2012 9:24 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks for the suggestion. I found a web site that had image for windows with a free 30 day trial. http://download.cnet.com/Image-for-Windows/3000-2242_4-10149389.html I clicked on the download link and after it announced 100 % there was no other information on what to do. I could not find the program in my docs or programs. How would I know if I actually downloaded it? Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 5:51 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Image For Windows is good. - Original Message - From: "rich" To: Sent: Sunday, February 05, 2012 12:36 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks for the info. What program do you recommend to take an image for back up? By the way, when the problem began, my sighted wife said the mouse would not work as well as the keyboard. I had not made any changes to the configuration manager prior to the problem. Interestingly, after rebooting, Microsoft ran a "check disc"? Thanks again. Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 12:08 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Ok, lets start with selective startup. There's nothing wrong with using selective startup, that's what I do to keep extra programs that aren't necessary from loading. I can't figure out why you said the keyboard wasn't working, but I can educatedly guess why Jaws wasn't working. I'll bet somehow you unchecked the REaltech sound manager from loading by mistake. That will kill sound every time after Windows loads. So the bottom line, when you go through the startup list, make sure you know which programs you are unchecking so you don't dump one that might be system critical, as the sound manager is for us, and of course, as an anti-virus program is. As to your second question, your Outlook Express files are stored under your documents and settings, Username, Local Settings, application Data, Identities, alphanumeric string, Microsoft, Outlook Express folder. Unless you have Task and Folder options set to show hidden files, you won't see these files. However, if you set up your backup solution to backup your Documents and Settings folder, it will back up your OE .dbx files as well. The other type of backup you can use of course is a program that takes an image of your hard drive and stores it on external media. The image will restore everything if there is a severe crash, including the Windows System and all your installed programs. You don't have to do image files as often, but you should back up your data in the Documents and Settings folder more often, as that likely changes on a daily basis. "Government is the great fiction, through which everybody endeavors to live at the expense of everybody else." -Frederic Bastiat Steve Lansing, MI - Original Message ----- From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 11:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are advanced. ht
Re: [JAWS-Users] Major issue! Computer freeze.
Try using windows search and give it the file name or just use *.pdf. That should bring up all of them on the computer and tell you where if its listed, and if not try to download again. At 09:52 PM 2/6/2012, you wrote: I could not find it. I was in "My Docs" and opened up my received files and it was empty. Then, I went to my C drive and found "my downloads" but the image was not there. Any other thoughts on where I could look? For some reason, I don't think the download went through. I tried it twice. Thanks. rich - Original Message - From: "tim" To: Sent: Monday, February 06, 2012 8:38 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Try looking in download folder. You have to install it to see it in other places. At 09:24 PM 2/5/2012, you wrote: Thanks for the suggestion. I found a web site that had image for windows with a free 30 day trial. http://download.cnet.com/Image-for-Windows/3000-2242_4-10149389.html I clicked on the download link and after it announced 100 % there was no other information on what to do. I could not find the program in my docs or programs. How would I know if I actually downloaded it? Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 5:51 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Image For Windows is good. - Original Message - From: "rich" To: Sent: Sunday, February 05, 2012 12:36 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks for the info. What program do you recommend to take an image for back up? By the way, when the problem began, my sighted wife said the mouse would not work as well as the keyboard. I had not made any changes to the configuration manager prior to the problem. Interestingly, after rebooting, Microsoft ran a "check disc"? Thanks again. Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 12:08 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Ok, lets start with selective startup. There's nothing wrong with using selective startup, that's what I do to keep extra programs that aren't necessary from loading. I can't figure out why you said the keyboard wasn't working, but I can educatedly guess why Jaws wasn't working. I'll bet somehow you unchecked the REaltech sound manager from loading by mistake. That will kill sound every time after Windows loads. So the bottom line, when you go through the startup list, make sure you know which programs you are unchecking so you don't dump one that might be system critical, as the sound manager is for us, and of course, as an anti-virus program is. As to your second question, your Outlook Express files are stored under your documents and settings, Username, Local Settings, application Data, Identities, alphanumeric string, Microsoft, Outlook Express folder. Unless you have Task and Folder options set to show hidden files, you won't see these files. However, if you set up your backup solution to backup your Documents and Settings folder, it will back up your OE .dbx files as well. The other type of backup you can use of course is a program that takes an image of your hard drive and stores it on external media. The image will restore everything if there is a severe crash, including the Windows System and all your installed programs. You don't have to do image files as often, but you should back up your data in the Documents and Settings folder more often, as that likely changes on a daily basis. "Government is the great fiction, through which everybody endeavors to live at the expense of everybody else." -Frederic Bastiat Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 11:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich,
Re: [JAWS-Users] Major issue! Computer freeze.
I could not find it. I was in "My Docs" and opened up my received files and it was empty. Then, I went to my C drive and found "my downloads" but the image was not there. Any other thoughts on where I could look? For some reason, I don't think the download went through. I tried it twice. Thanks. rich - Original Message - From: "tim" To: Sent: Monday, February 06, 2012 8:38 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Try looking in download folder. You have to install it to see it in other places. At 09:24 PM 2/5/2012, you wrote: Thanks for the suggestion. I found a web site that had image for windows with a free 30 day trial. http://download.cnet.com/Image-for-Windows/3000-2242_4-10149389.html I clicked on the download link and after it announced 100 % there was no other information on what to do. I could not find the program in my docs or programs. How would I know if I actually downloaded it? Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 5:51 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Image For Windows is good. - Original Message - From: "rich" To: Sent: Sunday, February 05, 2012 12:36 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks for the info. What program do you recommend to take an image for back up? By the way, when the problem began, my sighted wife said the mouse would not work as well as the keyboard. I had not made any changes to the configuration manager prior to the problem. Interestingly, after rebooting, Microsoft ran a "check disc"? Thanks again. Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 12:08 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Ok, lets start with selective startup. There's nothing wrong with using selective startup, that's what I do to keep extra programs that aren't necessary from loading. I can't figure out why you said the keyboard wasn't working, but I can educatedly guess why Jaws wasn't working. I'll bet somehow you unchecked the REaltech sound manager from loading by mistake. That will kill sound every time after Windows loads. So the bottom line, when you go through the startup list, make sure you know which programs you are unchecking so you don't dump one that might be system critical, as the sound manager is for us, and of course, as an anti-virus program is. As to your second question, your Outlook Express files are stored under your documents and settings, Username, Local Settings, application Data, Identities, alphanumeric string, Microsoft, Outlook Express folder. Unless you have Task and Folder options set to show hidden files, you won't see these files. However, if you set up your backup solution to backup your Documents and Settings folder, it will back up your OE .dbx files as well. The other type of backup you can use of course is a program that takes an image of your hard drive and stores it on external media. The image will restore everything if there is a severe crash, including the Windows System and all your installed programs. You don't have to do image files as often, but you should back up your data in the Documents and Settings folder more often, as that likely changes on a daily basis. "Government is the great fiction, through which everybody endeavors to live at the expense of everybody else." -Frederic Bastiat Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 11:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are ad
Re: [JAWS-Users] Major issue! Computer freeze.
Try looking in download folder. You have to install it to see it in other places. At 09:24 PM 2/5/2012, you wrote: Thanks for the suggestion. I found a web site that had image for windows with a free 30 day trial. http://download.cnet.com/Image-for-Windows/3000-2242_4-10149389.html I clicked on the download link and after it announced 100 % there was no other information on what to do. I could not find the program in my docs or programs. How would I know if I actually downloaded it? Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 5:51 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Image For Windows is good. - Original Message - From: "rich" To: Sent: Sunday, February 05, 2012 12:36 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks for the info. What program do you recommend to take an image for back up? By the way, when the problem began, my sighted wife said the mouse would not work as well as the keyboard. I had not made any changes to the configuration manager prior to the problem. Interestingly, after rebooting, Microsoft ran a "check disc"? Thanks again. Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 12:08 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Ok, lets start with selective startup. There's nothing wrong with using selective startup, that's what I do to keep extra programs that aren't necessary from loading. I can't figure out why you said the keyboard wasn't working, but I can educatedly guess why Jaws wasn't working. I'll bet somehow you unchecked the REaltech sound manager from loading by mistake. That will kill sound every time after Windows loads. So the bottom line, when you go through the startup list, make sure you know which programs you are unchecking so you don't dump one that might be system critical, as the sound manager is for us, and of course, as an anti-virus program is. As to your second question, your Outlook Express files are stored under your documents and settings, Username, Local Settings, application Data, Identities, alphanumeric string, Microsoft, Outlook Express folder. Unless you have Task and Folder options set to show hidden files, you won't see these files. However, if you set up your backup solution to backup your Documents and Settings folder, it will back up your OE .dbx files as well. The other type of backup you can use of course is a program that takes an image of your hard drive and stores it on external media. The image will restore everything if there is a severe crash, including the Windows System and all your installed programs. You don't have to do image files as often, but you should back up your data in the Documents and Settings folder more often, as that likely changes on a daily basis. "Government is the great fiction, through which everybody endeavors to live at the expense of everybody else." -Frederic Bastiat Steve Lansing, MI - Original Message ----- From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 11:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are advanced. http://support.microsoft.com/kb/314503 Take my advice, I don't use it anyway. Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 4:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full
Re: [JAWS-Users] Major issue! Computer freeze.
Thanks for the suggestion. I found a web site that had image for windows with a free 30 day trial. http://download.cnet.com/Image-for-Windows/3000-2242_4-10149389.html I clicked on the download link and after it announced 100 % there was no other information on what to do. I could not find the program in my docs or programs. How would I know if I actually downloaded it? Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 5:51 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Image For Windows is good. - Original Message - From: "rich" To: Sent: Sunday, February 05, 2012 12:36 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks for the info. What program do you recommend to take an image for back up? By the way, when the problem began, my sighted wife said the mouse would not work as well as the keyboard. I had not made any changes to the configuration manager prior to the problem. Interestingly, after rebooting, Microsoft ran a "check disc"? Thanks again. Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 12:08 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Ok, lets start with selective startup. There's nothing wrong with using selective startup, that's what I do to keep extra programs that aren't necessary from loading. I can't figure out why you said the keyboard wasn't working, but I can educatedly guess why Jaws wasn't working. I'll bet somehow you unchecked the REaltech sound manager from loading by mistake. That will kill sound every time after Windows loads. So the bottom line, when you go through the startup list, make sure you know which programs you are unchecking so you don't dump one that might be system critical, as the sound manager is for us, and of course, as an anti-virus program is. As to your second question, your Outlook Express files are stored under your documents and settings, Username, Local Settings, application Data, Identities, alphanumeric string, Microsoft, Outlook Express folder. Unless you have Task and Folder options set to show hidden files, you won't see these files. However, if you set up your backup solution to backup your Documents and Settings folder, it will back up your OE .dbx files as well. The other type of backup you can use of course is a program that takes an image of your hard drive and stores it on external media. The image will restore everything if there is a severe crash, including the Windows System and all your installed programs. You don't have to do image files as often, but you should back up your data in the Documents and Settings folder more often, as that likely changes on a daily basis. "Government is the great fiction, through which everybody endeavors to live at the expense of everybody else." -Frederic Bastiat Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 11:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich ----- Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are advanced. http://support.microsoft.com/kb/314503 Take my advice, I don't use it anyway. Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 4:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing hap
Re: [JAWS-Users] Major issue! Computer freeze.
Great. BTW, did you see the "weird---", message? Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 5:51 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Image For Windows is good. - Original Message - From: "rich" To: Sent: Sunday, February 05, 2012 12:36 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks for the info. What program do you recommend to take an image for back up? By the way, when the problem began, my sighted wife said the mouse would not work as well as the keyboard. I had not made any changes to the configuration manager prior to the problem. Interestingly, after rebooting, Microsoft ran a "check disc"? Thanks again. Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 12:08 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Ok, lets start with selective startup. There's nothing wrong with using selective startup, that's what I do to keep extra programs that aren't necessary from loading. I can't figure out why you said the keyboard wasn't working, but I can educatedly guess why Jaws wasn't working. I'll bet somehow you unchecked the REaltech sound manager from loading by mistake. That will kill sound every time after Windows loads. So the bottom line, when you go through the startup list, make sure you know which programs you are unchecking so you don't dump one that might be system critical, as the sound manager is for us, and of course, as an anti-virus program is. As to your second question, your Outlook Express files are stored under your documents and settings, Username, Local Settings, application Data, Identities, alphanumeric string, Microsoft, Outlook Express folder. Unless you have Task and Folder options set to show hidden files, you won't see these files. However, if you set up your backup solution to backup your Documents and Settings folder, it will back up your OE .dbx files as well. The other type of backup you can use of course is a program that takes an image of your hard drive and stores it on external media. The image will restore everything if there is a severe crash, including the Windows System and all your installed programs. You don't have to do image files as often, but you should back up your data in the Documents and Settings folder more often, as that likely changes on a daily basis. "Government is the great fiction, through which everybody endeavors to live at the expense of everybody else." -Frederic Bastiat Steve Lansing, MI - Original Message ----- From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 11:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are advanced. http://support.microsoft.com/kb/314503 Take my advice, I don't use it anyway. Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 4:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://w
Re: [JAWS-Users] Major issue! Computer freeze.
Image For Windows is good. - Original Message - From: "rich" To: Sent: Sunday, February 05, 2012 12:36 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks for the info. What program do you recommend to take an image for back up? By the way, when the problem began, my sighted wife said the mouse would not work as well as the keyboard. I had not made any changes to the configuration manager prior to the problem. Interestingly, after rebooting, Microsoft ran a "check disc"? Thanks again. Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 12:08 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Ok, lets start with selective startup. There's nothing wrong with using selective startup, that's what I do to keep extra programs that aren't necessary from loading. I can't figure out why you said the keyboard wasn't working, but I can educatedly guess why Jaws wasn't working. I'll bet somehow you unchecked the REaltech sound manager from loading by mistake. That will kill sound every time after Windows loads. So the bottom line, when you go through the startup list, make sure you know which programs you are unchecking so you don't dump one that might be system critical, as the sound manager is for us, and of course, as an anti-virus program is. As to your second question, your Outlook Express files are stored under your documents and settings, Username, Local Settings, application Data, Identities, alphanumeric string, Microsoft, Outlook Express folder. Unless you have Task and Folder options set to show hidden files, you won't see these files. However, if you set up your backup solution to backup your Documents and Settings folder, it will back up your OE .dbx files as well. The other type of backup you can use of course is a program that takes an image of your hard drive and stores it on external media. The image will restore everything if there is a severe crash, including the Windows System and all your installed programs. You don't have to do image files as often, but you should back up your data in the Documents and Settings folder more often, as that likely changes on a daily basis. "Government is the great fiction, through which everybody endeavors to live at the expense of everybody else." -Frederic Bastiat Steve Lansing, MI - Original Message ----- From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 11:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are advanced. http://support.microsoft.com/kb/314503 Take my advice, I don't use it anyway. Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 4:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
I got it to work by using the F 8 key. Thanks again. Rich - Original Message - From: "Mike & Barbara" To: Sent: Sunday, February 05, 2012 2:53 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Hi Steve, You're right! But, if his keyboard isn't working how is he going to press the F8 key? I ask this only because I don't know if the Function keys work if the main keyboard is not working. Take care. Mike - Original Message - From: Steve To: jaws-users-list@jaws-users.com Sent: Saturday, February 04, 2012 6:31 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Um, you forgot, his keyboard doesn't work. He can't do anything from within Windows at this point. - Original Message - From: "Mike & Barbara" To: Sent: Saturday, February 04, 2012 9:18 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. > Hi Rich, > > Below is a note I saved. I haven't tried the instructions from the > following so, try at your own risk! > > From: 2.g.i > Hi every one > > Please read all of this before carrying out the steps. > > To save the guessing of when to hit f8 & so on to boot into safe > mode, you can do the following. > press windows r to open the run box > in the run box type, msconfig & press enter > the system configuration window will open > either shift tab once to get up into the tabs & use the right arrow, > or use control tab & find the boot tab > its called the Boot tab in windows 7, boot.ini tab in xp > once on the boot tab, start tabbing through the options & you will find > boot option Safe boot, you need to check this > then tab once more & you will find radio buttons > use the arrow keys to choose either minimal or network > again dont forget, if you choose network, while you are connected to > the internet you have no securety running. > now just tab to the ok button & hit the space bar. > on xp you will get a window saying need to restart, on windows 7 you > will not recieve this & need to restart the system yourself. > On xp when the system boots into safe mode you will here the windows > log on sound & then you will hear a ding sound, > the ding is a window stating you are in safe mode, just press enter to say > ok. > You will not get this ding sound in windows 7. > dont forget things in safe mode are a lot slower, so wait a while for > the desktop & so on to load before you try to start your screen reader. > In xp when you get your screen reader running you may find a system > configuration window saying, is in selective mode & so on, I normally > tab to never show this again & check it, then tab to ok > Once you are finished doing what you want to in safe mode, you need > to go back into msconfig into the boot tab & uncheck boot into safe mode. > If you dont do this, you will just keep starting up in safe mode. > > Hope this helps > > - Original Message - > From: Rich Hamel > To: jaws-users-list@jaws-users.com > Sent: Saturday, February 04, 2012 6:03 PM > Subject: Re: [JAWS-Users] Major issue! Computer freeze. > > > Okay, how does one go in to "safe mode"? > > Rich > - Original Message - > From: "Flor Lynch" > To: > Sent: Saturday, February 04, 2012 4:27 PM > Subject: Re: [JAWS-Users] Major issue! Computer freeze. > > > > With your wife's help, go into Safe Mode, and use system restore to > > restore your computer to a point in time when it was working correctly. > > > > - Original Message - > > From: "Rich Hamel" > > To: > > Sent: Saturday, February 04, 2012 9:09 PM > > Subject: [JAWS-Users] Major issue! Computer freeze. > > > > > >> Hi all and a big help request. > >> My main computer seems to have frozen. > >> When I physically turn it on, I hear the Microsoft tune. > >> JAWS never starts talking. > >> My sighted wife says the hour glass on the desk top is not full. > >> I've waited for over an hour. > >> I've restarted and rebooted a couple of time and nothing happens. > >> The keys and even the mouse do not work. > >> > >> I do have an up to date McAfee. > >> > >> Any thoughts on what it is and what to do? > >> > >> > >> Thanks so much. > >> > >> Rich > >> > >> For answers to frequently asked questions about this list visit: > >> http://www.jaws-users.com/help/ > >> &
Re: [JAWS-Users] Major issue! Computer freeze.
Hi Steve, You're right! But, if his keyboard isn't working how is he going to press the F8 key? I ask this only because I don't know if the Function keys work if the main keyboard is not working. Take care. Mike - Original Message - From: Steve To: jaws-users-list@jaws-users.com Sent: Saturday, February 04, 2012 6:31 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Um, you forgot, his keyboard doesn't work. He can't do anything from within Windows at this point. - Original Message - From: "Mike & Barbara" To: Sent: Saturday, February 04, 2012 9:18 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. > Hi Rich, > > Below is a note I saved. I haven't tried the instructions from the > following so, try at your own risk! > > From: 2.g.i > Hi every one > > Please read all of this before carrying out the steps. > > To save the guessing of when to hit f8 & so on to boot into safe > mode, you can do the following. > press windows r to open the run box > in the run box type, msconfig & press enter > the system configuration window will open > either shift tab once to get up into the tabs & use the right arrow, > or use control tab & find the boot tab > its called the Boot tab in windows 7, boot.ini tab in xp > once on the boot tab, start tabbing through the options & you will find > boot option Safe boot, you need to check this > then tab once more & you will find radio buttons > use the arrow keys to choose either minimal or network > again dont forget, if you choose network, while you are connected to > the internet you have no securety running. > now just tab to the ok button & hit the space bar. > on xp you will get a window saying need to restart, on windows 7 you > will not recieve this & need to restart the system yourself. > On xp when the system boots into safe mode you will here the windows > log on sound & then you will hear a ding sound, > the ding is a window stating you are in safe mode, just press enter to say > ok. > You will not get this ding sound in windows 7. > dont forget things in safe mode are a lot slower, so wait a while for > the desktop & so on to load before you try to start your screen reader. > In xp when you get your screen reader running you may find a system > configuration window saying, is in selective mode & so on, I normally > tab to never show this again & check it, then tab to ok > Once you are finished doing what you want to in safe mode, you need > to go back into msconfig into the boot tab & uncheck boot into safe mode. > If you dont do this, you will just keep starting up in safe mode. > > Hope this helps > > - Original Message - > From: Rich Hamel > To: jaws-users-list@jaws-users.com > Sent: Saturday, February 04, 2012 6:03 PM > Subject: Re: [JAWS-Users] Major issue! Computer freeze. > > > Okay, how does one go in to "safe mode"? > > Rich > - Original Message - > From: "Flor Lynch" > To: > Sent: Saturday, February 04, 2012 4:27 PM > Subject: Re: [JAWS-Users] Major issue! Computer freeze. > > > > With your wife's help, go into Safe Mode, and use system restore to > > restore your computer to a point in time when it was working correctly. > > > > - Original Message - > > From: "Rich Hamel" > > To: > > Sent: Saturday, February 04, 2012 9:09 PM > > Subject: [JAWS-Users] Major issue! Computer freeze. > > > > > >> Hi all and a big help request. > >> My main computer seems to have frozen. > >> When I physically turn it on, I hear the Microsoft tune. > >> JAWS never starts talking. > >> My sighted wife says the hour glass on the desk top is not full. > >> I've waited for over an hour. > >> I've restarted and rebooted a couple of time and nothing happens. > >> The keys and even the mouse do not work. > >> > >> I do have an up to date McAfee. > >> > >> Any thoughts on what it is and what to do? > >> > >> > >> Thanks so much. > >> > >> Rich > >> > >> For answers to frequently asked questions about this list visit: > >> http://www.jaws-users.com/help/ > >> > > > > > > For answers to frequently asked questions about this list visit: > > http://www.jaws-users.com/help/ > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
Thanks for the info. What program do you recommend to take an image for back up? By the way, when the problem began, my sighted wife said the mouse would not work as well as the keyboard. I had not made any changes to the configuration manager prior to the problem. Interestingly, after rebooting, Microsoft ran a "check disc"? Thanks again. Rich - Original Message - From: "Steve" To: Sent: Sunday, February 05, 2012 12:08 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Ok, lets start with selective startup. There's nothing wrong with using selective startup, that's what I do to keep extra programs that aren't necessary from loading. I can't figure out why you said the keyboard wasn't working, but I can educatedly guess why Jaws wasn't working. I'll bet somehow you unchecked the REaltech sound manager from loading by mistake. That will kill sound every time after Windows loads. So the bottom line, when you go through the startup list, make sure you know which programs you are unchecking so you don't dump one that might be system critical, as the sound manager is for us, and of course, as an anti-virus program is. As to your second question, your Outlook Express files are stored under your documents and settings, Username, Local Settings, application Data, Identities, alphanumeric string, Microsoft, Outlook Express folder. Unless you have Task and Folder options set to show hidden files, you won't see these files. However, if you set up your backup solution to backup your Documents and Settings folder, it will back up your OE .dbx files as well. The other type of backup you can use of course is a program that takes an image of your hard drive and stores it on external media. The image will restore everything if there is a severe crash, including the Windows System and all your installed programs. You don't have to do image files as often, but you should back up your data in the Documents and Settings folder more often, as that likely changes on a daily basis. "Government is the great fiction, through which everybody endeavors to live at the expense of everybody else." -Frederic Bastiat Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 11:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are advanced. http://support.microsoft.com/kb/314503 Take my advice, I don't use it anyway. Steve Lansing, MI ----- Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 4:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
Ok, lets start with selective startup. There's nothing wrong with using selective startup, that's what I do to keep extra programs that aren't necessary from loading. I can't figure out why you said the keyboard wasn't working, but I can educatedly guess why Jaws wasn't working. I'll bet somehow you unchecked the REaltech sound manager from loading by mistake. That will kill sound every time after Windows loads. So the bottom line, when you go through the startup list, make sure you know which programs you are unchecking so you don't dump one that might be system critical, as the sound manager is for us, and of course, as an anti-virus program is. As to your second question, your Outlook Express files are stored under your documents and settings, Username, Local Settings, application Data, Identities, alphanumeric string, Microsoft, Outlook Express folder. Unless you have Task and Folder options set to show hidden files, you won't see these files. However, if you set up your backup solution to backup your Documents and Settings folder, it will back up your OE .dbx files as well. The other type of backup you can use of course is a program that takes an image of your hard drive and stores it on external media. The image will restore everything if there is a severe crash, including the Windows System and all your installed programs. You don't have to do image files as often, but you should back up your data in the Documents and Settings folder more often, as that likely changes on a daily basis. "Government is the great fiction, through which everybody endeavors to live at the expense of everybody else." -Frederic Bastiat Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 11:31 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich ----- Original Message ----- From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are advanced. http://support.microsoft.com/kb/314503 Take my advice, I don't use it anyway. Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 4:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
Thanks all!! You guys really helped me on this one. I've seemed to have gotten the computer working with your help. To complete, I went in to msconfig and noticed that "selective" start was checked. My other options were "normal" and one other one. What should be checked? That computer is XP home. My second computer is XP pro and when I checked , all 3 options said "checked". The main computer would only allow one option to be checked. Another question. I have, I think, an external hard drive to back up information. I am able to copy the C drive in to this but, I am not sure how or if I can copy my e mails from Outlook Express. When in O E, the options to copy to folders were for folders within O E. So, how can I back up e mails? Thanks again for all of the help. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:23 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are advanced. http://support.microsoft.com/kb/314503 Take my advice, I don't use it anyway. Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 4:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
Steve, the mouse doesn't work and JAWS does not come on either. Thanks for any thoughts. I'm very open to any suggestions, especially simple ones. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 11:17 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Uh, Rich. Another thought, maybe you better make sure the keyboard is actually frozen, as that is what your first message implied. If its not, then there are other possibilities, including some pretty simple ones . - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 9:43 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. That's right. I did try the "windows" key with "R" but did not notice any change. I did not confirm this with my wife. I'll try the F8 key and see if this works. Thanks, everyone, for all of the suggestions. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:31 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Um, you forgot, his keyboard doesn't work. He can't do anything from within Windows at this point. - Original Message - From: "Mike & Barbara" To: Sent: Saturday, February 04, 2012 9:18 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Hi Rich, Below is a note I saved. I haven't tried the instructions from the following so, try at your own risk! From: 2.g.i Hi every one Please read all of this before carrying out the steps. To save the guessing of when to hit f8 & so on to boot into safe mode, you can do the following. press windows r to open the run box in the run box type, msconfig & press enter the system configuration window will open either shift tab once to get up into the tabs & use the right arrow, or use control tab & find the boot tab its called the Boot tab in windows 7, boot.ini tab in xp once on the boot tab, start tabbing through the options & you will find boot option Safe boot, you need to check this then tab once more & you will find radio buttons use the arrow keys to choose either minimal or network again dont forget, if you choose network, while you are connected to the internet you have no securety running. now just tab to the ok button & hit the space bar. on xp you will get a window saying need to restart, on windows 7 you will not recieve this & need to restart the system yourself. On xp when the system boots into safe mode you will here the windows log on sound & then you will hear a ding sound, the ding is a window stating you are in safe mode, just press enter to say ok. You will not get this ding sound in windows 7. dont forget things in safe mode are a lot slower, so wait a while for the desktop & so on to load before you try to start your screen reader. In xp when you get your screen reader running you may find a system configuration window saying, is in selective mode & so on, I normally tab to never show this again & check it, then tab to ok Once you are finished doing what you want to in safe mode, you need to go back into msconfig into the boot tab & uncheck boot into safe mode. If you dont do this, you will just keep starting up in safe mode. Hope this helps.... ----- Original Message ----- From: Rich Hamel To: jaws-users-list@jaws-users.com Sent: Saturday, February 04, 2012 6:03 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Okay, how does one go in to "safe mode"? Rich - Original Message - From: "Flor Lynch" To: Sent: Saturday, February 04, 2012 4:27 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. > With your wife's help, go into Safe Mode, and use system restore to > restore your computer to a point in time when it was working correctly. > > - Original Message - > From: "Rich Hamel" > To: > Sent: Saturday, February 04, 2012 9:09 PM > Subject: [JAWS-Users] Major issue! Computer freeze. > > >> Hi all and a big help request. >> My main computer seems to have frozen. >> When I physically turn it on, I hear the Microsoft tune. >> JAWS never starts talking. >> My sighted wife says the hour glass on the desk top is not full. >> I've waited for over an hour. >> I've restarted and rebooted a couple of time and nothing happens. >> The keys and even the mouse do not work. >> >> I do have an up to date McAfee. >> >> Any thoughts on what it is and what to do? >> >> >> Thanks so much. >> >> Rich >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> > > > For answers to frequently asked questions about th
Re: [JAWS-Users] Major issue! Computer freeze.
To do this just shut the computer off. Now hold down the f8 key and turn computer back on. you will hear some beeps, that is good and when you can stop. Now hit the 2 key above letters for safe mode. If you got your wife there I think there is a mode for restoring there. If so chose that one and do your restore from there. At 09:03 PM 2/4/2012, you wrote: Okay, how does one go in to "safe mode"? Rich - Original Message - From: "Flor Lynch" To: Sent: Saturday, February 04, 2012 4:27 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. With your wife's help, go into Safe Mode, and use system restore to restore your computer to a point in time when it was working correctly. - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 9:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
Given that your computer is frozen, therefore no screen reader works, and you will need sighted assistance: turn off, then turn on your computer and press (and hold) the F8 key until Safe Mode is highlighted or in the list of items. Arrow to it and press enter. There is then a list of available options from which you can choose. There is also Safe Mode help. Fortunately, I haven't had to go down that road myself for a long time. - Original Message - From: "Rich Hamel" To: Sent: Sunday, February 05, 2012 2:03 AM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Okay, how does one go in to "safe mode"? Rich - Original Message - From: "Flor Lynch" To: Sent: Saturday, February 04, 2012 4:27 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. With your wife's help, go into Safe Mode, and use system restore to restore your computer to a point in time when it was working correctly. - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 9:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
Uh, Rich. Another thought, maybe you better make sure the keyboard is actually frozen, as that is what your first message implied. If its not, then there are other possibilities, including some pretty simple ones . - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 9:43 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. That's right. I did try the "windows" key with "R" but did not notice any change. I did not confirm this with my wife. I'll try the F8 key and see if this works. Thanks, everyone, for all of the suggestions. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:31 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Um, you forgot, his keyboard doesn't work. He can't do anything from within Windows at this point. - Original Message - From: "Mike & Barbara" To: Sent: Saturday, February 04, 2012 9:18 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Hi Rich, Below is a note I saved. I haven't tried the instructions from the following so, try at your own risk! From: 2.g.i Hi every one Please read all of this before carrying out the steps. To save the guessing of when to hit f8 & so on to boot into safe mode, you can do the following. press windows r to open the run box in the run box type, msconfig & press enter the system configuration window will open either shift tab once to get up into the tabs & use the right arrow, or use control tab & find the boot tab its called the Boot tab in windows 7, boot.ini tab in xp once on the boot tab, start tabbing through the options & you will find boot option Safe boot, you need to check this then tab once more & you will find radio buttons use the arrow keys to choose either minimal or network again dont forget, if you choose network, while you are connected to the internet you have no securety running. now just tab to the ok button & hit the space bar. on xp you will get a window saying need to restart, on windows 7 you will not recieve this & need to restart the system yourself. On xp when the system boots into safe mode you will here the windows log on sound & then you will hear a ding sound, the ding is a window stating you are in safe mode, just press enter to say ok. You will not get this ding sound in windows 7. dont forget things in safe mode are a lot slower, so wait a while for the desktop & so on to load before you try to start your screen reader. In xp when you get your screen reader running you may find a system configuration window saying, is in selective mode & so on, I normally tab to never show this again & check it, then tab to ok Once you are finished doing what you want to in safe mode, you need to go back into msconfig into the boot tab & uncheck boot into safe mode. If you dont do this, you will just keep starting up in safe mode. Hope this helps - Original Message - From: Rich Hamel To: jaws-users-list@jaws-users.com Sent: Saturday, February 04, 2012 6:03 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Okay, how does one go in to "safe mode"? Rich - Original Message - From: "Flor Lynch" To: Sent: Saturday, February 04, 2012 4:27 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. > With your wife's help, go into Safe Mode, and use system restore to > restore your computer to a point in time when it was working correctly. > > - Original Message - > From: "Rich Hamel" > To: > Sent: Saturday, February 04, 2012 9:09 PM > Subject: [JAWS-Users] Major issue! Computer freeze. > > >> Hi all and a big help request. >> My main computer seems to have frozen. >> When I physically turn it on, I hear the Microsoft tune. >> JAWS never starts talking. >> My sighted wife says the hour glass on the desk top is not full. >> I've waited for over an hour. >> I've restarted and rebooted a couple of time and nothing happens. >> The keys and even the mouse do not work. >> >> I do have an up to date McAfee. >> >> Any thoughts on what it is and what to do? >> >> >> Thanks so much. >> >> Rich >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
That's right. I did try the "windows" key with "R" but did not notice any change. I did not confirm this with my wife. I'll try the F8 key and see if this works. Thanks, everyone, for all of the suggestions. Rich - Original Message - From: "Steve" To: Sent: Saturday, February 04, 2012 9:31 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Um, you forgot, his keyboard doesn't work. He can't do anything from within Windows at this point. - Original Message - From: "Mike & Barbara" To: Sent: Saturday, February 04, 2012 9:18 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Hi Rich, Below is a note I saved. I haven't tried the instructions from the following so, try at your own risk! From: 2.g.i Hi every one Please read all of this before carrying out the steps. To save the guessing of when to hit f8 & so on to boot into safe mode, you can do the following. press windows r to open the run box in the run box type, msconfig & press enter the system configuration window will open either shift tab once to get up into the tabs & use the right arrow, or use control tab & find the boot tab its called the Boot tab in windows 7, boot.ini tab in xp once on the boot tab, start tabbing through the options & you will find boot option Safe boot, you need to check this then tab once more & you will find radio buttons use the arrow keys to choose either minimal or network again dont forget, if you choose network, while you are connected to the internet you have no securety running. now just tab to the ok button & hit the space bar. on xp you will get a window saying need to restart, on windows 7 you will not recieve this & need to restart the system yourself. On xp when the system boots into safe mode you will here the windows log on sound & then you will hear a ding sound, the ding is a window stating you are in safe mode, just press enter to say ok. You will not get this ding sound in windows 7. dont forget things in safe mode are a lot slower, so wait a while for the desktop & so on to load before you try to start your screen reader. In xp when you get your screen reader running you may find a system configuration window saying, is in selective mode & so on, I normally tab to never show this again & check it, then tab to ok Once you are finished doing what you want to in safe mode, you need to go back into msconfig into the boot tab & uncheck boot into safe mode. If you dont do this, you will just keep starting up in safe mode. Hope this helps - Original Message ----- From: Rich Hamel To: jaws-users-list@jaws-users.com Sent: Saturday, February 04, 2012 6:03 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Okay, how does one go in to "safe mode"? Rich ----- Original Message ----- From: "Flor Lynch" To: Sent: Saturday, February 04, 2012 4:27 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. > With your wife's help, go into Safe Mode, and use system restore to > restore your computer to a point in time when it was working correctly. > > ----- Original Message - > From: "Rich Hamel" > To: > Sent: Saturday, February 04, 2012 9:09 PM > Subject: [JAWS-Users] Major issue! Computer freeze. > > >> Hi all and a big help request. >> My main computer seems to have frozen. >> When I physically turn it on, I hear the Microsoft tune. >> JAWS never starts talking. >> My sighted wife says the hour glass on the desk top is not full. >> I've waited for over an hour. >> I've restarted and rebooted a couple of time and nothing happens. >> The keys and even the mouse do not work. >> >> I do have an up to date McAfee. >> >> Any thoughts on what it is and what to do? >> >> >> Thanks so much. >> >> Rich >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
Um, you forgot, his keyboard doesn't work. He can't do anything from within Windows at this point. - Original Message - From: "Mike & Barbara" To: Sent: Saturday, February 04, 2012 9:18 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Hi Rich, Below is a note I saved. I haven't tried the instructions from the following so, try at your own risk! From: 2.g.i Hi every one Please read all of this before carrying out the steps. To save the guessing of when to hit f8 & so on to boot into safe mode, you can do the following. press windows r to open the run box in the run box type, msconfig & press enter the system configuration window will open either shift tab once to get up into the tabs & use the right arrow, or use control tab & find the boot tab its called the Boot tab in windows 7, boot.ini tab in xp once on the boot tab, start tabbing through the options & you will find boot option Safe boot, you need to check this then tab once more & you will find radio buttons use the arrow keys to choose either minimal or network again dont forget, if you choose network, while you are connected to the internet you have no securety running. now just tab to the ok button & hit the space bar. on xp you will get a window saying need to restart, on windows 7 you will not recieve this & need to restart the system yourself. On xp when the system boots into safe mode you will here the windows log on sound & then you will hear a ding sound, the ding is a window stating you are in safe mode, just press enter to say ok. You will not get this ding sound in windows 7. dont forget things in safe mode are a lot slower, so wait a while for the desktop & so on to load before you try to start your screen reader. In xp when you get your screen reader running you may find a system configuration window saying, is in selective mode & so on, I normally tab to never show this again & check it, then tab to ok Once you are finished doing what you want to in safe mode, you need to go back into msconfig into the boot tab & uncheck boot into safe mode. If you dont do this, you will just keep starting up in safe mode. Hope this helps - Original Message - From: Rich Hamel To: jaws-users-list@jaws-users.com Sent: Saturday, February 04, 2012 6:03 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Okay, how does one go in to "safe mode"? Rich - Original Message ----- From: "Flor Lynch" To: Sent: Saturday, February 04, 2012 4:27 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. > With your wife's help, go into Safe Mode, and use system restore to > restore your computer to a point in time when it was working correctly. > > ----- Original Message ----- > From: "Rich Hamel" > To: > Sent: Saturday, February 04, 2012 9:09 PM > Subject: [JAWS-Users] Major issue! Computer freeze. > > >> Hi all and a big help request. >> My main computer seems to have frozen. >> When I physically turn it on, I hear the Microsoft tune. >> JAWS never starts talking. >> My sighted wife says the hour glass on the desk top is not full. >> I've waited for over an hour. >> I've restarted and rebooted a couple of time and nothing happens. >> The keys and even the mouse do not work. >> >> I do have an up to date McAfee. >> >> Any thoughts on what it is and what to do? >> >> >> Thanks so much. >> >> Rich >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
Rich, First, try starting your computer and hitting the f8 key until you get a dialog menu. Try booting into safe mode. Check out the following microsoft article. It has several methods you can try, but many of them are advanced. http://support.microsoft.com/kb/314503 Take my advice, I don't use it anyway. Steve Lansing, MI - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 4:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
Hi Rich, Below is a note I saved. I haven't tried the instructions from the following so, try at your own risk! From: 2.g.i Hi every one Please read all of this before carrying out the steps. To save the guessing of when to hit f8 & so on to boot into safe mode, you can do the following. press windows r to open the run box in the run box type, msconfig & press enter the system configuration window will open either shift tab once to get up into the tabs & use the right arrow, or use control tab & find the boot tab its called the Boot tab in windows 7, boot.ini tab in xp once on the boot tab, start tabbing through the options & you will find boot option Safe boot, you need to check this then tab once more & you will find radio buttons use the arrow keys to choose either minimal or network again dont forget, if you choose network, while you are connected to the internet you have no securety running. now just tab to the ok button & hit the space bar. on xp you will get a window saying need to restart, on windows 7 you will not recieve this & need to restart the system yourself. On xp when the system boots into safe mode you will here the windows log on sound & then you will hear a ding sound, the ding is a window stating you are in safe mode, just press enter to say ok. You will not get this ding sound in windows 7. dont forget things in safe mode are a lot slower, so wait a while for the desktop & so on to load before you try to start your screen reader. In xp when you get your screen reader running you may find a system configuration window saying, is in selective mode & so on, I normally tab to never show this again & check it, then tab to ok Once you are finished doing what you want to in safe mode, you need to go back into msconfig into the boot tab & uncheck boot into safe mode. If you dont do this, you will just keep starting up in safe mode. Hope this helps - Original Message - From: Rich Hamel To: jaws-users-list@jaws-users.com Sent: Saturday, February 04, 2012 6:03 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. Okay, how does one go in to "safe mode"? Rich - Original Message - From: "Flor Lynch" To: Sent: Saturday, February 04, 2012 4:27 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. > With your wife's help, go into Safe Mode, and use system restore to > restore your computer to a point in time when it was working correctly. > > - Original Message - > From: "Rich Hamel" > To: > Sent: Saturday, February 04, 2012 9:09 PM > Subject: [JAWS-Users] Major issue! Computer freeze. > > >> Hi all and a big help request. >> My main computer seems to have frozen. >> When I physically turn it on, I hear the Microsoft tune. >> JAWS never starts talking. >> My sighted wife says the hour glass on the desk top is not full. >> I've waited for over an hour. >> I've restarted and rebooted a couple of time and nothing happens. >> The keys and even the mouse do not work. >> >> I do have an up to date McAfee. >> >> Any thoughts on what it is and what to do? >> >> >> Thanks so much. >> >> Rich >> >> For answers to frequently asked questions about this list visit: >> http://www.jaws-users.com/help/ >> > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
Okay, how does one go in to "safe mode"? Rich - Original Message - From: "Flor Lynch" To: Sent: Saturday, February 04, 2012 4:27 PM Subject: Re: [JAWS-Users] Major issue! Computer freeze. With your wife's help, go into Safe Mode, and use system restore to restore your computer to a point in time when it was working correctly. - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 9:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major issue! Computer freeze.
With your wife's help, go into Safe Mode, and use system restore to restore your computer to a point in time when it was working correctly. - Original Message - From: "Rich Hamel" To: Sent: Saturday, February 04, 2012 9:09 PM Subject: [JAWS-Users] Major issue! Computer freeze. Hi all and a big help request. My main computer seems to have frozen. When I physically turn it on, I hear the Microsoft tune. JAWS never starts talking. My sighted wife says the hour glass on the desk top is not full. I've waited for over an hour. I've restarted and rebooted a couple of time and nothing happens. The keys and even the mouse do not work. I do have an up to date McAfee. Any thoughts on what it is and what to do? Thanks so much. Rich For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
