Re: [LegacyUG] Downloading updates

2017-03-17 Thread Steve Hayes 
On 15 Mar 2017 at 17:16, Mary Young wrote:

> I was updating from within Legacy when the download failed and the program
> froze. I got a message advising a manual download. Mary Young

Well Google seems to be working again, so I tried again and passed the "I am 
not a robot" test, but the moment I tried to actually download the new 
version I got a "Download Failed" message. 


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Re: [LegacyUG] Downloading updates

2017-03-15 Thread Steve Hayes 
On 15 Mar 2017 at 17:16, Mary Young wrote:

> I was updating from within Legacy when the download failed and the program
> froze. I got a message advising a manual download. Mary Young

Yes, that happened to me once, and I've never tried it again. I always 
download manually, except, of course when the download fails, as it did this 
time, because of the failure of the "I am a robot" test. 


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E-mail: sha...@dunelm.org.uk
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Re: [LegacyUG] Downloading updates

2017-03-15 Thread Mary Young 
I was updating from within Legacy when the download failed and the program
froze. I got a message advising a manual download.
Mary Young

On 15 Mar 2017 1:33 p.m., "Steve Hayes"  wrote:

> On 15 Mar 2017 at 7:05, Brian Kelly wrote:
>
> > I use Firefox for my browser and I see the Captcha box. I checked my
> > Firefox security settings and did not see anything that might control
> > display of the box there. I visited the download page and looked at the
> > page source however and the captcha box control is a Script. " > src='https://www.google.com/recaptcha/api.js'>"
>
> OK, it seems to be a Google problem, and not a Legacy problem.
>
> I just did a search on Google about something quite unconnected with
> Legacy,
> and it timed out saying "The server at www.google.com is taking too long
> to
> respond".
>
> Perhaps someone is doing a DDOS assault on Google.
>
>
> --
> Steve Hayes
> E-mail: sha...@dunelm.org.uk
> Blog: http://khanya.wordpress.com
> Web: http://www.khanya.org.za/stevesig.htm
> Phone: 083-342-3563 or 012-333-6727
> Fax: 086-548-2525
>
>
>
> --
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Re: [LegacyUG] Downloading updates

2017-03-15 Thread Steve Hayes 
On 15 Mar 2017 at 7:05, Brian Kelly wrote:

> I use Firefox for my browser and I see the Captcha box. I checked my 
> Firefox security settings and did not see anything that might control 
> display of the box there. I visited the download page and looked at the 
> page source however and the captcha box control is a Script. " src='https://www.google.com/recaptcha/api.js'>"

OK, it seems to be a Google problem, and not a Legacy problem. 

I just did a search on Google about something quite unconnected with Legacy, 
and it timed out saying "The server at www.google.com is taking too long to 
respond".

Perhaps someone is doing a DDOS assault on Google. 


-- 
Steve Hayes
E-mail: sha...@dunelm.org.uk
Blog: http://khanya.wordpress.com
Web: http://www.khanya.org.za/stevesig.htm
Phone: 083-342-3563 or 012-333-6727
Fax: 086-548-2525



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Re: [LegacyUG] Downloading updates

2017-03-15 Thread Steve Hayes 
On 15 Mar 2017 at 7:05, Brian Kelly wrote:

> I use Firefox for my browser and I see the Captcha box. I checked my 
> Firefox security settings and did not see anything that might control 
> display of the box there. I visited the download page and looked at the 
> page source however and the captcha box control is a Script. " src='https://www.google.com/recaptcha/api.js'>"
> 
> Maybe you have something on your computer that is blocking that script 
> from loading.

Thanks. I did not that the page (as opposed to the home page) took a long 
time to load, and there was a message at the bottom saying "Waiting for 
www.google.com"

I do use an addon called NoScript, which allows one to block or unblock 
scripts on selected sites, but I had it unblocked for the Legacy site. 

I'll try again tomorrow, maybe it was just Google being slow.


-- 
Steve Hayes
E-mail: sha...@dunelm.org.uk
Blog: http://khanya.wordpress.com
Web: http://www.khanya.org.za/stevesig.htm
Phone: 083-342-3563 or 012-333-6727
Fax: 086-548-2525



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Re: [LegacyUG] Downloading updates

2017-03-15 Thread Jill Baty 
Hi you are probably more advanced than I am but just in case...  sometimes the 
screen resolution combined with the zoom size will cause items to not appear on 
the display and I have experienced the scroll bars not appearing.  So I lower 
the zoom.  

Captcha's shouldn't be affected by pop-up blockers etc?

Best Regards,
Jill A Baty


> On Mar 15, 2017, at 7:52 AM, Mary Young  wrote:
> 
> Has Legacy introduced a Captcha into the download process? I've never seen 
> one.
> I tried to update the other day but the process froze in the middle.
> Mary Young
> 
>> On Wed, Mar 15, 2017 at 5:21 AM, Cathy Pinner  wrote:
>> Is your internet really slow?
>> I use Opera Browser but just opened in IE and I saw it pop in after the rest 
>> of the page.
>> http://www.legacyfamilytree.com/DownloadLegacy.asp
>> I emailed you privately showing it.
>> 
>> Cathy
>> 
>> Steve Hayes wrote:
>>> 
>>> On 15 Mar 2017 at 10:03, Cathy Pinner wrote:
>>> 
 
 Click the box next to "I am not a robot" in the Captcha box right under
 where you enter your name and email.
 It should then change to a tick.
>>> 
>>> 
>>> Just tried another browser -- Internet Explorer instead of Firefox.
>>> 
>>> Still no Captcha box visible.
>>> 
>> 
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Re: [LegacyUG] Downloading updates

2017-03-15 Thread Brian Kelly 

The download pages added a Captcha several months ago.

Maybe your freeze was because you did not see and click on the Captcha 
and were also blocking the error page from loading. The original posting 
in this thread mentioned an error page the user got saying the download 
failed because his submission had failed the robot test.


PS. This only affects those who download from the website. An update 
from within legacy does not have the robot test Captcha. You did not say 
if you were updating from the web site or from Legacy.


Brian Kelly

On 15-Mar-17 7:52 AM, Mary Young wrote:

Has Legacy introduced a Captcha into the download process? I've never seen
one.
I tried to update the other day but the process froze in the middle.
Mary Young

On Wed, Mar 15, 2017 at 5:21 AM, Cathy Pinner  wrote:


Is your internet really slow?
I use Opera Browser but just opened in IE and I saw it pop in after the
rest of the page.
http://www.legacyfamilytree.com/DownloadLegacy.asp
I emailed you privately showing it.

Cathy

Steve Hayes wrote:


On 15 Mar 2017 at 10:03, Cathy Pinner wrote:


Click the box next to "I am not a robot" in the Captcha box right under
where you enter your name and email.
It should then change to a tick.



Just tried another browser -- Internet Explorer instead of Firefox.

Still no Captcha box visible.


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Re: [LegacyUG] Downloading updates

2017-03-15 Thread Mary Young 
Has Legacy introduced a Captcha into the download process? I've never seen
one.
I tried to update the other day but the process froze in the middle.
Mary Young

On Wed, Mar 15, 2017 at 5:21 AM, Cathy Pinner  wrote:

> Is your internet really slow?
> I use Opera Browser but just opened in IE and I saw it pop in after the
> rest of the page.
> http://www.legacyfamilytree.com/DownloadLegacy.asp
> I emailed you privately showing it.
>
> Cathy
>
> Steve Hayes wrote:
>
>
> On 15 Mar 2017 at 10:03, Cathy Pinner wrote:
>
>
> Click the box next to "I am not a robot" in the Captcha box right under
> where you enter your name and email.
> It should then change to a tick.
>
>
>
> Just tried another browser -- Internet Explorer instead of Firefox.
>
> Still no Captcha box visible.
>
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe http://legacyusers.com/
> mailman/listinfo/legacyusergroup_legacyusers.com
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> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
>
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Re: [LegacyUG] Downloading updates

2017-03-15 Thread Michael Fry 
Yeah! JavaScript.

⁣Sent from BlueMail ​

On 15 Mar 2017 13:05, at 13:05, Brian Kelly  wrote:
>I use Firefox for my browser and I see the Captcha box. I checked my
>Firefox security settings and did not see anything that might control
>display of the box there. I visited the download page and looked at the
>
>page source however and the captcha box control is a Script. "src='https://www.google.com/recaptcha/api.js'>"
>
>Maybe you have something on your computer that is blocking that script
>from loading.
>
>Brian Kelly
>
>On 14-Mar-17 11:54 PM, Steve Hayes wrote:
>> On 15 Mar 2017 at 10:03, Cathy Pinner wrote:
>>
>>> Click the box next to "I am not a robot" in the Captcha box right
>under
>>> where you enter your name and email.
>>> It should then change to a tick.
>>
>> Just tried another browser -- Internet Explorer instead of Firefox.
>>
>> Still no Captcha box visible.
>>
>>
>
>
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Re: [LegacyUG] Downloading updates

2017-03-15 Thread Brian Kelly 
I use Firefox for my browser and I see the Captcha box. I checked my 
Firefox security settings and did not see anything that might control 
display of the box there. I visited the download page and looked at the 
page source however and the captcha box control is a Script. "src='https://www.google.com/recaptcha/api.js'>"


Maybe you have something on your computer that is blocking that script 
from loading.


Brian Kelly

On 14-Mar-17 11:54 PM, Steve Hayes wrote:

On 15 Mar 2017 at 10:03, Cathy Pinner wrote:


Click the box next to "I am not a robot" in the Captcha box right under
where you enter your name and email.
It should then change to a tick.


Just tried another browser -- Internet Explorer instead of Firefox.

Still no Captcha box visible.





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Re: [LegacyUG] Downloading updates

2017-03-14 Thread Cathy Pinner 

Is your internet really slow?
I use Opera Browser but just opened in IE and I saw it pop in after the 
rest of the page.

http://www.legacyfamilytree.com/DownloadLegacy.asp
I emailed you privately showing it.

Cathy

Steve Hayes wrote:


On 15 Mar 2017 at 10:03, Cathy Pinner wrote:



Click the box next to "I am not a robot" in the Captcha box right under
where you enter your name and email.
It should then change to a tick.



Just tried another browser -- Internet Explorer instead of Firefox.

Still no Captcha box visible.

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Re: [LegacyUG] Downloading updates

2017-03-14 Thread Steve Hayes 
On 15 Mar 2017 at 10:03, Cathy Pinner wrote:

> Click the box next to "I am not a robot" in the Captcha box right under 
> where you enter your name and email.
> It should then change to a tick.

Just tried another browser -- Internet Explorer instead of Firefox. 

Still no Captcha box visible. 


-- 
Steve Hayes
E-mail: sha...@dunelm.org.uk
Blog: http://khanya.wordpress.com
Web: http://www.khanya.org.za/stevesig.htm
Phone: 083-342-3563 or 012-333-6727
Fax: 086-548-2525



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Re: [LegacyUG] Downloading updates

2017-03-14 Thread Steve Hayes 
On 15 Mar 2017 at 10:03, Cathy Pinner wrote:

> Click the box next to "I am not a robot" in the Captcha box right under 
> where you enter your name and email.
> It should then change to a tick.

Just checked back on the page - No Captcha box visible. 




-- 
Steve Hayes
E-mail: sha...@dunelm.org.uk
Blog: http://khanya.wordpress.com
Web: http://www.khanya.org.za/stevesig.htm
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Fax: 086-548-2525



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Re: [LegacyUG] Downloading updates

2017-03-14 Thread Steve Hayes 
On 15 Mar 2017 at 10:03, Cathy Pinner wrote:

> Click the box next to "I am not a robot" in the Captcha box right under 
> where you enter your name and email.
> It should then change to a tick.

Oh, I didn't see the box at all. 


-- 
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Re: [LegacyUG] Downloading updates

2017-03-14 Thread Cathy Pinner 
Click the box next to "I am not a robot" in the Captcha box right under 
where you enter your name and email.

It should then change to a tick.

Cathy

Steve Hayes wrote:


This morning I tried to download the latest update for Legacy 8

I entered my name and e-mail address as requested, but I giot the 
following

message:

"Robots cannot post data. The I'm a Robot test failed."

What does one have to do to pass the "I am a robot" test?

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[LegacyUG] Downloading updates

2017-03-14 Thread Steve Hayes 
This morning I tried to download the latest update for Legacy 8

I entered my name and e-mail address as requested, but I giot the following 
message:

"Robots cannot post data. The I'm a Robot test failed."

What does one have to do to pass the "I am a robot" test?


-- 
Steve Hayes
E-mail: sha...@dunelm.org.uk
Blog: http://khanya.wordpress.com
Web: http://www.khanya.org.za/stevesig.htm
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Fax: 086-548-2525



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Re: [LegacyUG] Downloading updates

2014-06-30 Thread Ray Rhoads 
Cathy

Once I was able to get what I had installed from the CD that came whit the
manual off the laptop I was able to download from the website. As of now I
have version 427 installed.

Ray

-Original Message-
From: Cathy Pinner
Sent: Sunday, June 29, 2014 10:39 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Downloading updates

Ray,

What version of Legacy is your laptop running?
If it isn't Legacy 8 version 427 and you can't update from the Home Tab,
then you haven't entered your customer number to make it the deluxe
version - see the Help ribbon.

Cathy

R G Strong-genes wrote:
 Do not know that there is a problem since 427 IS the latest build for v8,
 and the last build for v7.5 is 278

 -Original Message-
 From: Ray Rhoads
 Sent: Saturday, June 28, 2014 10:14 PM
 To: legacyusergroup@LegacyUsers.com
 Subject: Re: [LegacyUG] Downloading updates

 The uninstall problem seems to have been solved.Thank you. My problem now
 is
 that it will not download the the later builds. The desktop works fine I
 have build 427 installed no problem.


 Ray Rhoads

 -Original Message-
 From: Cathy Pinner
 Sent: Saturday, June 28, 2014 9:23 PM
 To: legacyusergroup@LegacyUsers.com
 Subject: Re: [LegacyUG] Downloading updates

 Ray,

 I understand you are using Legacy 8 and have
installed it on both computers
 from a disc. It sounds as if you have updated the program on the desktop
 but
 you haven't updated it on the laptop.
 Therefore when you try to open your family file on the laptop, you are
 getting a message saying you need a later build.
 Update the program on the laptop (either from the Home Tab OR by
 downloading
 the Standard version from the website and running it) and your problem
 should be over.
 Note although you download the Standard Free version from the website, it
 is
 the same installation file for the Deluxe. The difference is that the
 Customer Number unlocks more features.

 I'm not sure why people were telling you to install Legacy 7.  Confused I
 think by you saying that both computers were running Windows 7.

 Cathy

 grayscot2 wrote:
 First re-install 7 to get an INSTALL.LOG file back, then go to the
 program
 file and find unwise.exe and click on it.   Then do what Michelle says.

 Presc
 ott Smith

 presku...@yahoo.com

 
 From: Ray Rhoads [rhodo...@bellsouth.net]
 Sent: Saturday, 28 June, 2014 10:28 AM
 To: legacyusergroup@legacyusers.com
 Subject: RE: [LegacyUG] Downloading updates

 I have loaded  Legacy8 Deluxe from disk to a laptop for use in an
 upcoming
 genealogy trip. The problem is it will not download the the updates from
 the original build. It will not let me transfer my file from my desktop
 saying the file is for a later build. To top it off I can not completely
 uninstall the program as I get the message 
 “could
 not find
 INSTALL.LOG
 file”. 
 What do I do to get this fixed? I
 am using Windows 7 on both
 my
 desktop and laptop.

 Ray Rhoads
 .




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Re: [LegacyUG] Downloading updates

2014-06-29 Thread R G Strong-genes 
Do not know that there is a problem since 427 IS the latest build for v8,
and the last build for v7.5 is 278

-Original Message-
From: Ray Rhoads
Sent: Saturday, June 28, 2014 10:14 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Downloading updates

The uninstall problem seems to have been solved.Thank you. My problem now is
that it will not download the the later builds. The desktop works fine I
have build 427 installed no problem.


Ray Rhoads

-Original Message-
From: Cathy Pinner
Sent: Saturday, June 28, 2014 9:23 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Downloading updates

Ray,

I understand you are using Legacy 8 and have installed it on both computers
from a disc. It sounds as if you have updated the program on the desktop but
you haven't updated it on the laptop.
Therefore when you try to open your family file on the laptop, you are
getting a message saying you need a later build.
Update the program on the laptop (either from the Home Tab OR by downloading
the Standard version from the website and running it) and your problem
should be over.
Note although you download the Standard Free version from the website, it is
the same installation file for the Deluxe. The difference is that the
Customer Number unlocks more features.

I'm not sure why people were telling you to install Legacy 7.  Confused I
think by you saying that both computers were running Windows 7.

Cathy

grayscot2 wrote:
 First re-install 7 to get an INSTALL.LOG file back, then go to the program
 file and find unwise.exe and click on it.   Then do what Michelle says.

 Presc
ott Smith
 presku...@yahoo.com

 
 From: Ray Rhoads [rhodo...@bellsouth.net]
 Sent: Saturday, 28 June, 2014 10:28 AM
 To: legacyusergroup@legacyusers.com
 Subject: RE: [LegacyUG] Downloading updates

 I have loaded  Legacy8 Deluxe from disk to a laptop for use in an upcoming
 genealogy trip. The problem is it will not download the the updates from
 the original build. It will not let me transfer my file from my desktop
 saying the file is for a later build. To top it off I can not completely
 uninstall the program as I get the message “could not find
 INSTALL.LOG
 file”. What do I do to get this fixed? I am using Windows 7 on 
 both
 my
 desktop and laptop.

 Ray Rhoads
.

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P. S. Check out Legacy Family Tree today! This full featured genealogy
program can be downloaded FREE at
http://www.legacyfamilytreestore.com/Articles.asp?ID=133Click=1114
Oh so many branches and not enough time to check out all the roots!!!.
Check out my Genealogy Pages at http://www.rgstrong-genes.com .




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Re: [LegacyUG] Downloading updates

2014-06-29 Thread Cathy Pinner 
Ray,

What version of Legacy is your laptop running?
If it isn't Legacy 8 version 427 and you can't update from the Home Tab, then 
you haven't entered your customer number to make it the deluxe version - see 
the Help ribbon.

Cathy

R G Strong-genes wrote:
 Do not know that there is a problem since 427 IS the latest build for v8,
 and the last build for v7.5 is 278

 -Original Message-
 From: Ray Rhoads
 Sent: Saturday, June 28, 2014 10:14 PM
 To: legacyusergroup@LegacyUsers.com
 Subject: Re: [LegacyUG] Downloading updates

 The uninstall problem seems to have been solved.Thank you. My problem now is
 that it will not download the the later builds. The desktop works fine I
 have build 427 installed no problem.


 Ray Rhoads

 -Original Message-
 From: Cathy Pinner
 Sent: Saturday, June 28, 2014 9:23 PM
 To: legacyusergroup@LegacyUsers.com
 Subject: Re: [LegacyUG] Downloading updates

 Ray,

 I understand you are using Legacy 8 and have
 installed it on both computers
 from a disc. It sounds as if you have updated the program on the desktop but
 you haven't updated it on the laptop.
 Therefore when you try to open your family file on the laptop, you are
 getting a message saying you need a later build.
 Update the program on the laptop (either from the Home Tab OR by downloading
 the Standard version from the website and running it) and your problem
 should be over.
 Note although you download the Standard Free version from the website, it is
 the same installation file for the Deluxe. The difference is that the
 Customer Number unlocks more features.

 I'm not sure why people were telling you to install Legacy 7.  Confused I
 think by you saying that both computers were running Windows 7.

 Cathy

 grayscot2 wrote:
 First re-install 7 to get an INSTALL.LOG file back, then go to the program
 file and find unwise.exe and click on it.   Then do what Michelle says.

 Presc
 ott Smith

 presku...@yahoo.com

 
 From: Ray Rhoads [rhodo...@bellsouth.net]
 Sent: Saturday, 28 June, 2014 10:28 AM
 To: legacyusergroup@legacyusers.com
 Subject: RE: [LegacyUG] Downloading updates

 I have loaded  Legacy8 Deluxe from disk to a laptop for use in an upcoming
 genealogy trip. The problem is it will not download the the updates from
 the original build. It will not let me transfer my file from my desktop
 saying the file is for a later build. To top it off I can not completely
 uninstall the program as I get the message 
 “could not find
 INSTALL.LOG
 file”. What do I do to get this fixed? I am 
 using Windows 7 on both
 my
 desktop and laptop.

 Ray Rhoads
 .




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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[LegacyUG] Downloading updates

2014-06-28 Thread Ray Rhoads 
I have loaded  Legacy8 Deluxe from disk to a laptop for use in an upcoming 
genealogy trip. The problem is it will not download the the updates from the 
original build. It will not let me transfer my file from my desktop saying the 
file is for a later build. To top it off I can not completely uninstall the 
program as I get the message “could not find INSTALL.LOG file”. What do I do to 
get this fixed? I am using Windows 7 on both my desktop and laptop.

Ray Rhoads


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Downloading updates

2014-06-28 Thread Sherry/Support 
Ray,

Download the final build of Legacy v7.5 from our website at
www.LegacyFamilyTree.com/helpDownloadVersion7.asp.

Make sure you have that build on both computers.


Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Sat, Jun 28, 2014 at 8:28 AM, Ray Rhoads rhodo...@bellsouth.net wrote:
 I have loaded  Legacy8 Deluxe from disk to a laptop for use in an upcoming
 genealogy trip. The problem is it will not download the the updates from the
 original build. It will not let me transfer my file from my desktop saying
 the file is for a later build. To top it off I can not completely uninstall
 the program as I get the message “could not find INSTALL.LOG file”. What do
 I do to get this fixed? I am using Windows 7 on both my desktop and laptop.

 Ray Rhoads



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Downloading updates

2014-06-28 Thread grayscot2 
First re-install 7 to get an INSTALL.LOG file back, then go to the 
program file and find unwise.exe and click on it.   Then do what Michelle says.

Prescott Smith
presku...@yahoo.com


From: Ray Rhoads [rhodo...@bellsouth.net]
Sent: Saturday, 28 June, 2014 10:28 AM
To: legacyusergroup@legacyusers.com
Subject: RE: [LegacyUG] Downloading updates

I have loaded  Legacy8 Deluxe from disk to a laptop for use in an upcoming 
genealogy trip. The problem is it will not download the the updates from the 
original build. It will not let me transfer my file from my desktop saying the 
file is for a later build. To top it off I can not completely uninstall the 
program as I get the message “could not find INSTALL.LOG file”. What do I do to 
get this fixed? I am using Windows 7 on both my desktop and laptop.

Ray Rhoads

Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Downloading updates

2014-06-28 Thread Cathy Pinner 
Ray,

I understand you are using Legacy 8 and have installed it on both computers 
from a disc. It sounds as if you have updated the program on the desktop but 
you haven't updated it on the laptop.
Therefore when you try to open your family file on the laptop, you are getting 
a message saying you need a later build.
Update the program on the laptop (either from the Home Tab OR by downloading 
the Standard version from the website and running it) and your problem should 
be over.
Note although you download the Standard Free version from the website, it is 
the same installation file for the Deluxe. The difference is that the Customer 
Number unlocks more features.

I'm not sure why people were telling you to install Legacy 7.  Confused I think 
by you saying that both computers were running Windows 7.

Cathy

grayscot2 wrote:
   First re-install 7 to get an INSTALL.LOG file back, then go to the 
 program file and find unwise.exe and click on it.   Then do what Michelle 
 says.

 Presc
ott Smith
 presku...@yahoo.com

 
 From: Ray Rhoads [rhodo...@bellsouth.net]
 Sent: Saturday, 28 June, 2014 10:28 AM
 To: legacyusergroup@legacyusers.com
 Subject: RE: [LegacyUG] Downloading updates

 I have loaded  Legacy8 Deluxe from disk to a laptop for use in an upcoming 
 genealogy trip. The problem is it will not download the the updates from the 
 original build. It will not let me transfer my file from my desktop saying 
 the file is for a later build. To top it off I can not completely uninstall 
 the program as I get the message “could not find INSTALL.LOG file”. What 
 do I do to get this fixed? I am using Windows 7 on both my desktop and laptop.

 Ray Rhoads
.



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Downloading updates

2014-06-28 Thread grayscot2 
Cathy is correct.  I mistook the Win7 for Legacy 7 and tech support suggested 
7.5.  But the point is he now seems to have a Legacy8 program he can't 
uninstall for a missing INSTALL.LOG.  Usually when you get this you can't get a 
clean install of 8 even if it does provide the install.log to uninstall it

Prescott Smith
presku...@yahoo.com


From: Cathy Pinner [genea...@gmail.com]
Sent: Saturday, 28 June, 2014 08:23 PM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Downloading updates

Ray,

I understand you are using Legacy 8 and have installed it on both computers 
from a disc. It sounds as if you have updated the program on the desktop but 
you haven't updated it on the laptop.
Therefore when you try to open your family file on the laptop, you are getting 
a message saying you need a later build.
Update the program on the laptop (either from the Home Tab OR by downloading 
the Standard version from the website and running it) and your problem should 
be over.
Note although you download the Standard Free version from the website, it is 
the same installation file for the Deluxe. The difference is that the Customer 
Number unlocks more features.

I'm not sure why people were telling you to install Legacy 7. Confused I think 
by you saying that both computers were running Windows 7.

Cathy

grayscot2 wrote:
 First re-install 7 to get an INSTALL.LOG file back, then go to the program 
 file and find unwise.exe and click on it. Then do what Michelle says.

 Presc
ott Smith
 presku...@yahoo.com

 
 From: Ray Rhoads [rhodo...@bellsouth.net]
 Sent: Saturday, 28 June, 2014 10:28 AM
 To: legacyusergroup@legacyusers.com
 Subject: RE: [LegacyUG] Downloading updates

 I have loaded Legacy8 Deluxe from disk to a laptop for use in an upcoming 
 genealogy trip. The problem is it will not download the the updates from the 
 original build. It will not let me transfer my file from my desktop saying 
 the file is for a later build. To top it off I can not completely uninstall 
 the program as I get the message “could not find INSTALL.LOG file”. What do I 
 do to get this fixed? I am using Windows 7 on both my desktop and laptop.

 Ray Rhoads
.

Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Downloading updates

2014-06-28 Thread Ray Rhoads 
The uninstall problem seems to have been solved.Thank you. My problem now is
that it will not download the the later builds. The desktop works fine I
have build 427 installed no problem.


Ray Rhoads

-Original Message-
From: Cathy Pinner
Sent: Saturday, June 28, 2014 9:23 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Downloading updates

Ray,

I understand you are using Legacy 8 and have installed it on both computers
from a disc. It sounds as if you have updated the program on the desktop but
you haven't updated it on the laptop.
Therefore when you try to open your family file on the laptop, you are
getting a message saying you need a later build.
Update the program on the laptop (either from the Home Tab OR by downloading
the Standard version from the website and running it) and your problem
should be over.
Note although you download the Standard Free version from the website, it is
the same installation file for the Deluxe. The difference is that the
Customer Number unlocks more features.

I'm not sure why people were telling you to install Legacy 7.  Confused I
think by you saying that both computers were running Windows 7.

Cathy

grayscot2 wrote:
 First re-install 7 to get an INSTALL.LOG file back, then go to the program
 file and find unwise.exe and click on it.   Then do what Michelle says.

 Presc
ott Smith
 presku...@yahoo.com

 
 From: Ray Rhoads [rhodo...@bellsouth.net]
 Sent: Saturday, 28 June, 2014 10:28 AM
 To: legacyusergroup@legacyusers.com
 Subject: RE: [LegacyUG] Downloading updates

 I have loaded  Legacy8 Deluxe from disk to a laptop for use in an upcoming
 genealogy trip. The problem is it will not download the the updates from
 the original build. It will not let me transfer my file from my desktop
 saying the file is for a later build. To top it off I can not completely
 uninstall the program as I get the message “could not find INSTALL.LOG
 file”. What do I do to get this fixed? I am using Windows 7 on both my
 desktop and laptop.

 Ray Rhoads
.



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on
our blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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