[rt-users] Reading commits from external file
I would like to adapt an existing bash script so that rather than committing the whole of a particular working directory it only commits those changes identified in the external file. For example, the external file might contain only two lines /src/com/mydomain/myclass.java /src/com/mydomain/myotherclass.java In this case my script would (loop?) through the lines committing each in turn e.g. svn commit m Passed testing [filepath from external file] Does anyone have experience of anything like this ? Am I missing anything obvious ? TIA, Michael Michael PickardSoftware EngineerVisit London6th Floor, 2 More London Riverside, London, SE1 2RR Tel: +44 (0)20 7234 5857Fax: +44 (0)20 7234 5751www.visitlondon.com Visit London is the official visitor organisation for London. Visit London is partly funded by Partnership, the Mayor's London Development Agency and the Association of London Government. The information contained in this e-mail is confidential and intended for the named recipient(s) only. If you have received it in error, please notify the sender immediately and then delete the message. If you are not the intended recipient, you must not use, disclose, copy or distribute this email. The views expressed in this e-mail are those of the individual and not of Visit London. We reserve the right to read and monitor any email or attachment entering or leaving our systems without prior notice. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Reading commits from external file
Apologies to all wrong list! From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Pickard Sent: 23 May 2006 09:47 To: rt-users@lists.bestpractical.com Subject: [rt-users] Reading commits from external file I would like to adapt an existing bash script so that rather than committing the whole of a particular working directory it only commits those changes identified in the external file. For example, the external file might contain only two lines /src/com/mydomain/myclass.java /src/com/mydomain/myotherclass.java In this case my script would (loop?) through the lines committing each in turn e.g. svn commit m Passed testing [filepath from external file] Does anyone have experience of anything like this ? Am I missing anything obvious ? TIA, Michael Michael Pickard Software Engineer Visit London 6th Floor, 2 More London Riverside, London, SE1 2RR Tel: +44 (0)20 7234 5857 Fax: +44 (0)20 7234 5751 www.visitlondon.com Visit London is the official visitor organisation for London. Visit London is partly funded by Partnership, the Mayor's London Development Agency and the Association of London Government. The information contained in this e-mail is confidential and intended for the named recipient(s) only. If you have received it in error, please notify the sender immediately and then delete the message. If you are not the intended recipient, you must not use, disclose, copy or distribute this email. The views expressed in this e-mail are those of the individual and not of Visit London. We reserve the right to read and monitor any email or attachment entering or leaving our systems without prior notice. Michael PickardSoftware EngineerVisit London6th Floor, 2 More London Riverside, London, SE1 2RR Tel: +44 (0)20 7234 5857Fax: +44 (0)20 7234 5751www.visitlondon.com Visit London is the official visitor organisation for London. Visit London is partly funded by Partnership, the Mayor's London Development Agency and the Association of London Government. The information contained in this e-mail is confidential and intended for the named recipient(s) only. If you have received it in error, please notify the sender immediately and then delete the message. If you are not the intended recipient, you must not use, disclose, copy or distribute this email. The views expressed in this e-mail are those of the individual and not of Visit London. We reserve the right to read and monitor any email or attachment entering or leaving our systems without prior notice. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RE :Installation Tips
Hi, I am really interested in implementing a ticketing system for my organisation. I am buffled by what peaple say about it but unfortunately i have been defeated on installing the system. Could someone out there lend a hand probably on Suse 9 or Fedora platforms. I have tried on redhad in vain. Regards, James Y. _ Express yourself instantly with MSN Messenger! Download today it's FREE! http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] problems with rt-mailgate
Title: problems with rt-mailgate When I try to send an email for commenting, the i get the following error: linuxtest sendmail[9925]: k4N9VXf2009923: to=|/etc/smrsh/rt-mailgate --queue General --debug --action comment --url http://linuxtest/, ctladdr=[EMAIL PROTECTED] (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=34832, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL please help ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] changing RT name
Hello,we want to change the RT name but to make sure that the old correspondence is not lost we want to be able to receive emails with both RT names. I did try to change emailparser.pm but no luck.Has anyone succeeded? There is a little help in Wiki and I hope I can update it once all is OK.RegardsVladimir ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] RTx::Statistics install issues (found a thread, but no resolution)
Paul,
You said that you're moving your RT from one server to another,
was Statistics working before the move?
Did you move it by installing as if a clean installation on the new
server, or did you just copy /opt/rt3?
You definitely should *not* just unpack the archive in /opt/rt3, follow
the instructions in the README file to run make. Since you've unpacked
the archive directly, if it was me, I'd remove /opt/rt3 and start over
(since rt doesn't take that long to install). The errors that your
seeing don't ring any bells with me as to what the problem is.
--
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
[EMAIL PROTECTED]
-Original Message-
From: [EMAIL PROTECTED] [mailto:rt-users-
[EMAIL PROTECTED] On Behalf Of Paul Crossman
Sent: Monday, May 22, 2006 1:25 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTx::Statistics install issues (found a thread,but
no resolution)
I'm having issues with an RTx::Statistics 1.0.8 installation and this
thread in the list
(http://archives.free.net.ph/message/20060105.052158.ffebdbaa.en.html)
is the exact problem I'm having, however the thread just ends with no
resolution. If you are one of the posters having this problem (Bill
and/or Austin), could you contact me with your eventual solution if
you
ever found one?
I'm moving my RT installation from one RHEL sever to another and the
link for Statistics doesn't show up on the left column on the new
server.
The only strange thing I can see is this error appears on my apache
error.log.
[Mon May 22 11:47:08 2006] [error] [client 1.2.3.4] FastCGI: server
/opt/rt3/bin/mason_handler.fcgi stderr: Use of uninitialized value
in
length at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm
line 52., referer: http://myrtserver.tvguide.com/rt/
Current config:
RT 3.4.2
RHEL 4
I've tried both using the Makefile and just copying the files to
/opt/rt3/share.
I can go to links by hand, but I can't click on any in the Stats
screens. I get HTTP errors.
Example:
System error
error:could not find component for initial path
'/RTx/OpenStalled/index.html' (component roots are:
'/opt/rt3/local/html', '/opt/rt3/share/html')
context:
...
200: $self-{out_method} = sub { $$bufref .= $_[0] };
201: }
202: $self-{use_internal_component_caches} =
203: $self-{interp}-use_internal_component_caches;
204: $self-_initialize;
205:
206: return $self;
207: }
208:
...
code stack:
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:204
/usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:275
/usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:353
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73
/opt/rt3/bin/mason_handler.fcgi:76
raw error
Any help would be appreciated.
Thanks,
Paul C.
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Re: [rt-users] RE :Installation Tips
On Tue, 2006-05-23 at 05:18 -0400, James Yogo wrote: Could someone out there lend a hand probably on Suse 9 or Fedora platforms. I have tried on redhad in vain. On Fedora Cora 5, installing RT is as easy as # yum install rt3 They really did a great job of packaging RT, those Fedora guys. I recommend. - Dmitri. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Multiple tickets per incoming email
United *On*line, not United *Air*lines :-) Eric Schultz United *On*line -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Vivek Khera Sent: Monday, May 22, 2006 2:08 PM To: RT-Users list Subject: Re: [rt-users] Multiple tickets per incoming email On May 18, 2006, at 11:37 AM, Schultz, Eric wrote: Eric Schultz United Online Heh... i'm reading and responding to my email (offline) on a United flight from frankfurt to washington... when do we get satellite hookups to the net? Then I could check my RT status too... :-) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Question about ticket appearance.
Hello List, We would like to be able to tell which comments in the tickets are ours, and which comments come from customers just by looking at the comment. As sometimes comments and replies can become very wordy, it would be nice to be able to jump right to customer issues in order to handle them more quickly. Is there any significance to the blue/green/grey/white/red color scheme on the tickets? If not is there a way to change how the text appears (font, color, format), or the cell background color, dependant upon which link (Reply, Comment) is clicked? Does RT support this? Please advise. Thanks, Kris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] ticket taking a long time to draw
Hi, Tickets are taking a very long time to draw on our RT install. After a bit of digging, I've found it's the 'More about XYZ' box that lists other tickets the user has open. This query: SELECT DISTINCT main.* FROM (((Tickets main JOIN Groups Groups_1 ON ( Groups_1.Instance = main.id)) LEFT JOIN CachedGroupMembers CachedGroupMembers_2 ON ( CachedGroupMembers_2.GroupId = Groups_1.id) AND( (CachedGroupMembers_2.GroupId != CachedGroupMembers_2.MemberId))) LEFT JOIN Users Users_3 ON ( Users_3.id = CachedGroupMembers_2.MemberId)) WHERE ((Groups_1.Domain = 'RT::Ticket-Role')) AND ((Groups_1.Type = 'Requestor')) AND ((main.EffectiveId = main.id)) AND ((main.Status != 'deleted')) AND ((main.Type = 'ticket')) AND ( ( ( (Users_3.EmailAddress = '[EMAIL PROTECTED]') ) ) AND ( (main.Status = 'new')OR(main.Status = 'open') ) ) ORDER BY main.Priority DESC LIMIT 10; We have around 800K tickets in the database and this is causing the select to take about 16 seconds. The DB server isn't small either, it's a 4 way opteron. after doing an explain select, I noticed the row estimate of 230K ++-+--++-++-+---++--+ | id | select_type | table| type | possible_keys | key| key_len | ref | rows | Extra| ++-+--++-++-+---++--+ | 1 | SIMPLE | Groups_1 | ref| Groups1,Groups2 | Groups2| 65 | const | 231336 | Using where; Using temporary; Using filesort | | 1 | SIMPLE | main | eq_ref | PRIMARY | PRIMARY| 4 | rt3.Groups_1.Instance | 1 | Using where| | 1 | SIMPLE | CachedGroupMembers_2 | ref| DisGrouMem | DisGrouMem | 5 | rt3.Groups_1.id | 1 | Using index; Distinct| | 1 | SIMPLE | Users_3 | eq_ref | PRIMARY,Users4 | PRIMARY| 4 | rt3.CachedGroupMembers_2.MemberId | 1 | Using where; Distinct| ++-+--++-++-+---++--+ Hence I have added an index on Groups(Domain,Type) which has lowered this number to 20k, however it still takes ages. Is there something I'm missing? rt 3.4.5 searchbuilder 1.37 -- George Barnett Reality Engineer m: (+44) 797 457 1868 e: [EMAIL PROTECTED] Hello? Enema Bondage? I'm calling because I want to be happy, I guess ... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RT mail gateway
hi, i have a question on setting up mail gateway for RT. we're using rt3.2.2 with about 200 queues. is it possible to setup the gateway so that when someone reply to a ticket, the gateway would read the subject of the mail and utilize the ticket number in the subject field to update the ticket? from looking at the documentation, email alias are setup to a specific queue so we'd have hundreds of email aliases and everytime we add a new queue we'd have to add another email alias. is this correct? thanks jim __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Multiple tickets per incoming email
duh. and i even know that untd.com is juno, bluelight, etc. sorry. that's what happens at 2am (or was it 8pm) when you're messing up timezones. On May 23, 2006, at 11:02 AM, Schultz, Eric wrote: United *On*line, not United *Air*lines :-) Eric Schultz United *On*line -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Vivek Khera Sent: Monday, May 22, 2006 2:08 PM To: RT-Users list Subject: Re: [rt-users] Multiple tickets per incoming email On May 18, 2006, at 11:37 AM, Schultz, Eric wrote: Eric Schultz United Online Heh... i'm reading and responding to my email (offline) on a United flight from frankfurt to washington... when do we get satellite hookups to the net? Then I could check my RT status too... :-) smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] RT mail gateway
At Tuesday 5/23/2006 11:19 AM, James Lee wrote: hi, i have a question on setting up mail gateway for RT. we're using rt3.2.2 with about 200 queues. is it possible to setup the gateway so that when someone reply to a ticket, the gateway would read the subject of the mail and utilize the ticket number in the subject field to update the ticket? This is the default behavior - you're all set on that one. from looking at the documentation, email alias are setup to a specific queue so we'd have hundreds of email aliases and everytime we add a new queue we'd have to add another email alias. is this correct? thanks jim Yes - but it's not too hard to automate this. We have a cron job that sweeps through the queue mail addresses regularly and makes the corresponding updates to the aliases file. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] RTx::Statistics install issues (found a thread, but no resolution)
Yes, I have Statistics working on the current servers. Works great too.
I'm doing the move by installing everything from scratch on the new
server and then importing the mysql database from the existing
environment. I'm installing Statistics post importing the database
though. Any thoughts on that?
As far as the error goes, I don't get them on my existing server.
Paul C.
-Original Message-
From: Kelly F. Hickel [mailto:[EMAIL PROTECTED]
Sent: Tuesday, May 23, 2006 8:08 AM
To: Paul Crossman; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics install issues (found a
thread,but
no resolution)
Paul,
You said that you're moving your RT from one server to another,
was Statistics working before the move?
Did you move it by installing as if a clean installation on the new
server, or did you just copy /opt/rt3?
You definitely should *not* just unpack the archive in /opt/rt3,
follow
the instructions in the README file to run make. Since you've unpacked
the archive directly, if it was me, I'd remove /opt/rt3 and start over
(since rt doesn't take that long to install). The errors that your
seeing don't ring any bells with me as to what the problem is.
--
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
[EMAIL PROTECTED]
-Original Message-
From: [EMAIL PROTECTED] [mailto:rt-users-
[EMAIL PROTECTED] On Behalf Of Paul Crossman
Sent: Monday, May 22, 2006 1:25 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTx::Statistics install issues (found a
thread,but
no resolution)
I'm having issues with an RTx::Statistics 1.0.8 installation and
this
thread in the list
(http://archives.free.net.ph/message/20060105.052158.ffebdbaa.en.html)
is the exact problem I'm having, however the thread just ends with
no
resolution. If you are one of the posters having this problem (Bill
and/or Austin), could you contact me with your eventual solution if
you
ever found one?
I'm moving my RT installation from one RHEL sever to another and the
link for Statistics doesn't show up on the left column on the new
server.
The only strange thing I can see is this error appears on my apache
error.log.
[Mon May 22 11:47:08 2006] [error] [client 1.2.3.4] FastCGI: server
/opt/rt3/bin/mason_handler.fcgi stderr: Use of uninitialized value
in
length at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm
line 52., referer: http://myrtserver.tvguide.com/rt/
Current config:
RT 3.4.2
RHEL 4
I've tried both using the Makefile and just copying the files to
/opt/rt3/share.
I can go to links by hand, but I can't click on any in the Stats
screens. I get HTTP errors.
Example:
System error
error: could not find component for initial path
'/RTx/OpenStalled/index.html' (component roots are:
'/opt/rt3/local/html', '/opt/rt3/share/html')
context:
...
200:$self-{out_method} = sub { $$bufref .= $_[0] };
201:}
202:$self-{use_internal_component_caches} =
203:$self-{interp}-use_internal_component_caches;
204:$self-_initialize;
205:
206:return $self;
207:}
208:
...
code stack:
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:204
/usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:275
/usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:353
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73
/opt/rt3/bin/mason_handler.fcgi:76
raw error
Any help would be appreciated.
Thanks,
Paul C.
___
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Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
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___
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
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Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
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Re: [rt-users] RE :Installation Tips
On Tue, 2006-05-23 at 07:43, Dmitri Tikhonov wrote: On Tue, 2006-05-23 at 05:18 -0400, James Yogo wrote: Could someone out there lend a hand probably on Suse 9 or Fedora platforms. I have tried on redhad in vain. On Fedora Cora 5, installing RT is as easy as # yum install rt3 They really did a great job of packaging RT, those Fedora guys. I recommend. Do you know if it is possible to install asset tracker on top of it? -- Les Mikesell [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] RE :Installation Tips
On Tue, 2006-05-23 at 13:10 -0400, Les Mikesell wrote: Do you know if it is possible to install asset tracker on top of it? That I don't know, sorry. - Dmitri. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] RE :Installation Tips
On Tue, 2006-05-23 at 14:04, Frank Pater wrote: Hi Les, On our CentOS 4.3 (Final) RT server, the stock mod_perl, according to yum, is 1.99_16-4.centos4. This prevents RT 3.4.5 from building properly with mod_perl, iirc. Are you using an additional repository, by any chance? The various CentOS mirrors seem to confirm this mod_perl version. Ah, that's it. It is included in the repository added when you follow the instructions for yum at: http://wiki.bestpractical.com/index.cgi?RPMInstall. I was just confused by the wiki changes that seem to have been added later about rebuilding mod_perl because that wasn't necessary for me. The yum install did it all. -- Les Mikesell [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] RT ignoring reply-to address queue setting
I have my RT queues configured with appropriate reply-to and comment- to addresses, but tickets that are emailed are set with reply-to addresses differing from this setting. My DNS entry for the machine is only a CNAME, and because of our networking structure and this machine sitting behind a router and being assigned a private IP address, it is not possible to create an A record for this machine. Is this a bug? What are these queue settings for if not for controlling how outgoing email headers will be set as? --- Joe Auty UITS Messaging Indiana University [EMAIL PROTECTED] PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] RTx::Statistics install issues (found a thread, but no resolution)
-Original Message- From: Paul Crossman [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 2:44 PM To: Kelly F. Hickel; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RTx::Statistics install issues (found a thread,but no resolution) I actually just finished flushing my install at the destination. Just an initial DB. Still no go. [Tue May 23 14:34:29 2006] [error] [client 172.28.8.23] FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm line 51. [Tue May 23 14:34:29 2006] [error] [client 172.28.8.23] FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: Use of uninitialized value in length at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm line 52. Those errors show up in the httpd error log. The installation I have that works all the Statistics files are root:root and the RT3 files are root:bin. Everything works fine. Could the HTML::Mason perl module be a problem? How can I remove the module and reinstall it? [Kelly F. Hickel] Well, is Statistics the only thing that isn't working, or is the rest of RT broken too? Fixing Mason installation problems is beyond me, I consider myself lucky when I can get through a clean install and everything is working! Paul C. -Original Message- From: Kelly F. Hickel [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 3:34 PM To: Paul Crossman; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RTx::Statistics install issues (found a thread,but no resolution) Paul, It looks like the files in rt3/share are from unpacking the archive directly, so I'd remove those listed below first. Then do an ls -l in /opt/rt3/share/html. I find that when I install statistics I do it as root, but my whole /opt/rt3 tree has to be owned by apache.apache. So, if the directories /opt/rt3/share/RTx, /opt/rt3/share/Callbacks and /opt/rt3/share/Callbacks/kStatistics (and all their children) aren't owned by the same user and group as the other directories in /opt/rt3/share, do a chown -R on the and try again -- Kelly F. Hickel Senior Software Architect MQSoftware, Inc 952.345.8677 [EMAIL PROTECTED] -Original Message- From: Paul Crossman [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 2:03 PM To: Kelly F. Hickel; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RTx::Statistics install issues (found a thread,but no resolution) Sure!!! /opt/rt3 is the original working system. rt3/ is a exploded tar from the system I'm migrating to. # diff -r /opt/rt3/ rt3/ Only in rt3/etc: RCS diff -r /opt/rt3/etc/RT_SiteConfig.pm rt3/etc/RT_SiteConfig.pm 279c279 Set($WebBaseURL , http://source.tvguide.com:80;); --- Set($WebBaseURL , http://destination.tvguide.com:80;); Only in /opt/rt3/local/html: Callbacks Only in /opt/rt3/local/html/NoAuth: webrt.css.matt Only in /opt/rt3/local/html/NoAuth: webrt.css.orig Only in /opt/rt3/local/html/NoAuth: webrt.css.working Only in /opt/rt3/local/html: RTx Only in /opt/rt3/local/lib: auto Only in rt3/share: CHANGELOG Only in rt3/share: MANIFEST Only in rt3/share: META.yml Only in rt3/share: Makefile.PL Only in rt3/share: README Only in rt3/share: inc Only in rt3/share: lib Only in rt3/var/mason_data: etc Only in rt3/var/mason_data/obj: .__obj_create_marker Paul C. -Original Message- From: Kelly F. Hickel [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 1:30 PM To: Paul Crossman; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RTx::Statistics install issues (found a thread,but no resolution) -Original Message- From: [EMAIL PROTECTED] [mailto:rt- users- [EMAIL PROTECTED] On Behalf Of Paul Crossman Sent: Tuesday, May 23, 2006 11:43 AM To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] RTx::Statistics install issues (found a thread,but no resolution) Yes, I have Statistics working on the current servers. Works great too. I'm doing the move by installing everything from scratch on the new server and then importing the mysql database from the existing environment. I'm installing Statistics post importing the database though. Any thoughts on that? [Kelly F. Hickel] Doesn't seem like that should cause a problem. As far as the error goes, I don't get them on my existing server. [Kelly F. Hickel] Is it feasible to run a diff between the two /opt/rt3 directories? Paul C. [Kelly F. Hickel] -Kelly -Original Message- From: Kelly F. Hickel [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 8:08 AM To: Paul Crossman;
[rt-users] Spreadsheet view displays more columns than in search
When my users are searching for tickets, they select the columns they want and then search. A lot of them like the spreadsheet view so they can make reports. One problem is in the spreadsheet view there are a lot of extra columns that they didn't add. They appear to be most of the default time fields in RT (IE, told date, due date, etc). Is there a way to omit these? RT 3.4.5 Thanks! -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Spreadsheet view displays more columns than in search
When my users are searching for tickets, they select the columns they want and then search. A lot of them like the spreadsheet view so they can make reports. One problem is in the spreadsheet view there are a lot of extra columns that they didn't add. They appear to be most of the default time fields in RT (IE, told date, due date, etc). Is there a way to omit these? RT 3.4.5 This is what you want: http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields It was vandalized, so I reverted to the previous saved version. Eric Schultz United Online ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Modifying RT Email Address Question
Hi, I am trying to get RT to send out email in a specific form and have been unable to do so to this point. I'm writing to the list in hopes that someone else has solved this problem or can point me in the right direction. I have a Linux system running RT with an IP address of 172.20.8.103. This IP address is actually listed as hostname.some.domain.com and it's also listed in hostname.domain.com (depending on the nameserver used). This IP address is tied to RT specifically (meaning that the Apache/RT configuration can failover to one of three machines). Here is a brief description of my environment Physical Host A = 172.20.8.31 (hostname = ccla1g.some.domain.com) Physical Host B = 172.20.8.32 (hostname = ccla2g.some.domain.com) Physical Host C = 172.20.8.33 (hostname = ccla3g.some.domain.com) RT Service = 172.20.8.103 (vcalgn1g.some.domain.com) These names are according to the nameserver authoritative for some.domain.com. When a ticket is created, email goes out as it should. When I open the email it shows Lastname, Firstname via RT [EMAIL PROTECTED] Since 172.20.8.103 is tied to RT, I want the change the email so that when someone replies it goes to [EMAIL PROTECTED]). In other words I want the ticket to read as follows: Lastname, Firstname via RT [EMAIL PROTECTED] I don't really want to make a global sendmail change. What I want to do is make a change such that when RT sends tickets out, it shows the shorter domain. Let me know if this does not make sense and I'll try to do a better job explaining. - Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Spreadsheet view displays more columns than in search
Thanks Eric, do you know why I'd be getting different results in spreadsheet vs the web list? On one report I am getting 14 tickets in the web view and in the spreadsheet I am getting 11 and the data is wrong.. FYI the web results are correct and the spreadsheet is not. Is something not being escaped that is affecting the query? -Tim -Original Message- From: Schultz, Eric [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 3:32 PM To: Flynn, Timothy J; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search When my users are searching for tickets, they select the columns they want and then search. A lot of them like the spreadsheet view so they can make reports. One problem is in the spreadsheet view there are a lot of extra columns that they didn't add. They appear to be most of the default time fields in RT (IE, told date, due date, etc). Is there a way to omit these? RT 3.4.5 This is what you want: http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields It was vandalized, so I reverted to the previous saved version. Eric Schultz United Online ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] User creation via e-mail
As far as I can understand when a new user sends e-mail to RT for the first time he is created in RT databases, but he cannot logon to RT. But what should I do if I do not want to create users by e-mail? only registered users should be able to create tickets. If user whose e-mail is not in RT database sends an e-mail to RT I want the e-mail to bounce, without creating the user in RT databases. I do not want the external users to post and create tickets, since this invites spam. Is there a smimple way to block user creation by e-mail? There must be, I am sure. Maybe this from RT_Config.pm? # If $SenderMustExistInExternalDatabase is true, RT will refuse to # create non-privileged accounts for unknown users if you are using # the LookupSenderInExternalDatabase option. # Instead, an error message will be mailed and RT will forward the # message to $RTOwner. # # If you are not using $LookupSenderInExternalDatabase, this option # has no effect. # # If you define an AutoRejectRequest template, RT will use this # template for the rejection message. Set($SenderMustExistInExternalDatabase , undef); But it looks like you have to have $LookupSenderInExternalDatabase, and I don't see that defined in RT_Config.pm. Also, not sure if you can fool things and have $LookupSenderInExternalDatabase really be local. Eric Schultz United Online ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Spreadsheet view displays more columns than in search
Only thing I can think of is that you somehow modified the query before doing one query vs. the other? Maybe using the browser navigation vs. the application navigation? If the spreadsheet had more, I would say it could be something with that query being less restrictive, but that's not the case. Thanks Eric, do you know why I'd be getting different results in spreadsheet vs the web list? On one report I am getting 14 tickets in the web view and in the spreadsheet I am getting 11 and the data is wrong.. FYI the web results are correct and the spreadsheet is not. Is something not being escaped that is affecting the query? -Tim -Original Message- From: Schultz, Eric [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 3:32 PM To: Flynn, Timothy J; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search When my users are searching for tickets, they select the columns they want and then search. A lot of them like the spreadsheet view so they can make reports. One problem is in the spreadsheet view there are a lot of extra columns that they didn't add. They appear to be most of the default time fields in RT (IE, told date, due date, etc). Is there a way to omit these? RT 3.4.5 This is what you want: http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields It was vandalized, so I reverted to the previous saved version. Eric Schultz United Online ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] User creation via e-mail
At Tuesday 5/23/2006 04:37 PM, Tomasz Wlodek wrote: Hi, As far as I can understand when a new user sends e-mail to RT for the first time he is created in RT databases, but he cannot logon to RT. But what should I do if I do not want to create users by e-mail? only registered users should be able to create tickets. If user whose e-mail is not in RT database sends an e-mail to RT I want the e-mail to bounce, without creating the user in RT databases. I do not want the external users to post and create tickets, since this invites spam. Is there a smimple way to block user creation by e-mail? There must be, I am sure. Any hints how to do this? I _think_ you can do this by making sure that CreateTicket is not granted to Everyone - only to your registered users. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
