Re: [rt-users] Reasons to upgrade to 3.8.2 from 3.6.7?
On Wed, Jan 14, 2009 at 07:57:23PM +, Gavin Henry wrote: Hi All, I'm just wondering if an upgrade from 3.6.7 to 3.8.2 is a must have? a should have within some month, I think yes, to stay not to far from latest release ;) you can look at the new features here: http://bestpractical.typepad.com/worst_impractical/2008/07/today-were-rele.html to see if one could be really usefull for you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] upgrade from 3.0.12 to 3.6.5
hi All, I'm new to the list. I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04), also hostname was changed. Everything looks great, but Links section in a ticket. In history I can see the changes (For example Dependency on https://), but the Depends on: field is empty. Did I miss something, or what can cause behaviour like this? Thank you, tamas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgrading from 3.6.7 to 3.8.2
Hi everyone, i have a quick question regarding upgrading from 3.6.7 to the latest version. In the readme file it says i should use a fresh directory, does this mean do the installation in a new directory and change the apache hosts file to point to that? Can i keep the configuration files of the old installation? or should i edit the new ones again? Thank you! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrading from 3.6.7 to 3.8.2
George Beitis wrote: Hi everyone, i have a quick question regarding upgrading from 3.6.7 to the latest version. In the readme file it says i should use a fresh directory, does this mean do the installation in a new directory and change the apache hosts file to point to that? Can i keep the configuration files of the old installation? or should i edit the new ones again? New installation, new directory, then copy over your old configuration files and local changes. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Anybody? :S Without any other clues, and out of curiosity, and not really following exactly what is supposed to be the correct upgrade procedure :P I tried the following: run schema.mysql-4.0-4.1.pl and apply the generate SQL go to each directory in the source under etc/upgrade and apply any schema.mysql files to my DB After this on the face of it I have a working RT3.8, but I dont really know if this is a robust way of upgrading and how likely I am to encounter problems later :S For example I complete ignored all the content files as I dont know what they are for :S thanks, Andy. Quoting Andy Smith a.sm...@ukgrid.net: Hi, I am testing an upgrade on FreeBSD of RT 3.6.7 to RT 3.8.1 and I am getting an error when attempting to upgrade the MySQL DB. I am running the command: rt-setup-database --dba=root --action upgrade And after answering the various questions it starts to execute then bombs out with this error: Proceed [y/N]:y Processing 3.7.1 Now inserting data Processing 3.7.3 Now populating database schema. [Wed Jan 14 17:09:06 2009] [crit]: DBD::mysql::st execute failed: Table 'Attachments' already exists at /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. (/usr/local/lib/perl5/site_perl/5.8.8/RT.pm:379) DBD::mysql::st execute failed: Table 'Attachments' already exists at /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. Can anyone help? I couldn't see any related problems searching via google :S thanks for any replies! Andy. This message was sent using IMP, the Internet Messaging Program. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Andy Smith wrote: Anybody? :S Without any other clues, and out of curiosity, and not really following exactly what is supposed to be the correct upgrade procedure :P I tried the following: run schema.mysql-4.0-4.1.pl and apply the generate SQL go to each directory in the source under etc/upgrade and apply any schema.mysql files to my DB After this on the face of it I have a working RT3.8, but I dont really know if this is a robust way of upgrading and how likely I am to encounter problems later :S For example I complete ignored all the content files as I dont know what they are for :S The robust way of upgrading is documented in README/UPGRADE files. Look for the script which applies etc/upgrade files. Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Query ./configure parameters
Does anyone know whether you can query RT for the parameters it was configured with? Whether this be in the installation dir or the source dir. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Query ./configure parameters
Mike Peachey wrote: Does anyone know whether you can query RT for the parameters it was configured with? Whether this be in the installation dir or the source dir. Yes head ./config.log -;) Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Query ./configure parameters
Joop wrote: Mike Peachey wrote: Does anyone know whether you can query RT for the parameters it was configured with? Whether this be in the installation dir or the source dir. Yes head ./config.log ty -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves Sent: Freitag, 09. Jänner 2009 15:51 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny? On Fri, Jan 09, 2009 at 02:11:49PM +0100, Martin Maurer wrote: We are more or less finished with the virtual appliance, so the only open issue is the repository. (currently we use official Lenny and http://debian.etc.gen.nz for rt 3.8.1 but I am not sure if this will be maintained in the future). Sorry, I didn't fully read this section. If it's essential that you have a repository which is maintained for lenny during its lifetime in the long-term and suitable for being maintained for an appliance where there is no expert local admin, I would recommend maintaining your own repository based on the packages from Debian proper, but we can consider maintaining one on alioth.debian.org if that makes the most sense. Dominic. Hi Dominic, Yes, having an own Lenny repository just with the rt 3.8.x packages would be essential for all Lenny users. If you can setup this on alioth.debian.org this would be wonderful. Best Regards, Martin Maurer mar...@proxmox.com http://pve.proxmox.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] (no subject)
Hello everyone, I'm a begginer in RT, i installed rt3.8.1, and i want to generate tickets by email, for that i installed RT-Extension-CommandByMail0.06, all the commands woke except those of Custom Field, to resolve this prolem i installed ExtractCostomFieldValues, it workes for the new custom fields, but when i test it with the old Custom Field it dosn't work, I change this line: last if $line !~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/; with last if $line !~ /^(?:([^:]+)\s*?:\s*?(.*)\s*?|)$/; but it doesn't work, please help me. Best regards, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi Racke, that was the subject of my first post to the list to which no one replied, I attempted to follow the infro in README and UPGRADING and UPGRADING.mysql and all i got left with was an error message and a failed upgrade :(. My second mail was in desperation (as stated), I know that isnt the correct way to do it but the correct way didnt work and no one has suggested any fixes to this :( thanks, Andy. Quoting racke at linuxia.de: The robust way of upgrading is documented in README/UPGRADE files. Look for the script which applies etc/upgrade files. Regards Racke This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Andy, I followed these steps, following the UPGRADING UPGRADING.mysql docs and other messages in this list, in particular, Tim Cutts and Ruslan posts[1]: # Set up a new RT box, install the new version of MySQL you want to use, and install RT 3.8.1. # Dump of your production MySQL instance, and load it into the new MySQL database. # Follow the UPGRADING.mysql document if you're going to upgrade your mysql server or move RT DB to a newer mysql server. 1) cd /path/to/rt-3.8.1-src/ 2) ./sbin/rt-setup-database --dba root --action upgrade # Select option to go only as far as version 3.8.0 3) rm -fr /var/run/rt38/mason_data/obj/ apachectl restart 4) perl ./etc/upgrade/schema.mysql-4.0-4.1.pl rt3 root sql.queries # Run the MySQL upgrade script, as detailed in UPGRADING.mysql, and apply the SQL statements it wants you to make. This takes a while. 5) mysql -u root -p rt3 sql.queries 6) ./sbin/rt-setup-database --dba root --action upgrade # Run /opt/rt3/sbin/rt-setup-database --action upgrade again for the last small changes from 3.8.0 to 3.8.1 Despite the fact that we did have a problem in our database in the step 5 above, I've sent the steps above to this list a few days ago and it seems these are ok, as nobody - including Ruslan - told me otherwise. Reference: [1] http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg16831.html Best regards, Alex ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reasons to upgrade to 3.8.2 from 3.6.7?
a should have within some month, I think yes, to stay not to far from latest release ;) you can look at the new features here: http://bestpractical.typepad.com/worst_impractical/2008/07/today-were-rele.html to see if one could be really usefull for you. Will do thanks. Gavin. -- http://www.suretecsystems.com/services/openldap/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] upgrade from 3.0.12 to 3.6.5
On Jan 15, 2009, at 3:42 AM, Papp Tamás wrote: I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04), also hostname was changed. Everything looks great, but Links section in a ticket. In history I can see the changes (For example Dependency on https://), but the Depends on: field is empty. Did I miss something, or what can cause behaviour like this? If you changed your $rtname that would cause this problem -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Thu, Jan 15, 2009 at 10:48 AM, sunnavy sunn...@bestpractical.com wrote:
On Jan 15, 2009, at 1:19 PM, Andrew Cobaugh wrote:
On Wed, Jan 14, 2009 at 11:44 PM, sunnavy
sunn...@bestpractical.com wrote:
Hi Andrew
maybe some tests of deps failed?
please try to use this cmd to build:
$ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-
test
# then we can run rt's own tests this way:
$ /tmp/vessel_3.8.2/bin/rt-self-test
Nope, same thing as before. Perhaps I have an incomplete or outdated
tarball? What do you get when you use
http://fsck.com/~jesse/rt-3.8-vessel.tgzhttp://fsck.com/%7Ejesse/rt-3.8-vessel.tgz
?
--andy
I think I have found the DBIx-SearchBuilder problem, and I've updated
our vessel.
I set up a tmp web server for you to download the latest version:
http://fsck.com:8081/vessels/3.8.tar.gz
thanks very much!
I have been lurking around, but this I had to try, but wonder what I
missed...
gw# ./bin/shipwright-builder --install-base /opt/rt38
start to build and install freetype
running shipwright build command: ./configure --prefix=/opt/rt38
GNU make (= 3.79.1) or makepp (= 1.19) is required to build FreeType2.
Please try
`GNUMAKE=GNU make command name ./configure'.
or 2
`GNUMAKE=makepp --norc-substitution ./configure'.
build freetype configure part with failure.
at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329524)') called at
./bin/shipwright-builder line 287
main::install() called at ./bin/shipwright-builder line 200
gw# gmake -v
GNU Make 3.81
Copyright (C) 2006 Free Software Foundation, Inc.
This is free software; see the source for copying conditions.
There is NO warranty; not even for MERCHANTABILITY or FITNESS FOR A
PARTICULAR PURPOSE.
This program built for i386-portbld-freebsd7.0
gw# which gmake
/usr/local/bin/gmake
gw# ./bin/shipwright-builder --make /usr/local/bin/gmake --install-base
/opt/rt38
start to build and install freetype
running shipwright build command: ./configure --prefix=/opt/rt38
GNU make (= 3.79.1) or makepp (= 1.19) is required to build FreeType2.
Please try
`GNUMAKE=GNU make command name ./configure'.
or 2
`GNUMAKE=makepp --norc-substitution ./configure'.
build freetype configure part with failure.
at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329530)') called at
./bin/shipwright-builder line 287
main::install() called at ./bin/shipwright-builder line 200
gw# uname -a
FreeBSD gw.crownkenya.com 7.1-PRERELEASE FreeBSD 7.1-PRERELEASE #0: Thu Dec
18 09:13:33 EAT 2008 r...@freebsd-7:/usr/obj/usr/src/sys/BEASTIE-7.x
i386
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Failure is the opportunity to begin again more intelligently. --Henry Ford
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] Email configuration question
Greetings.. I am in the process of setting up an RT system for our organization. OS - Solaris 10 (sparc) - on a sparse root zone MTA - PostFix User Base 100 I am still reading the docs and will do a manual installation since the Blastwave solution is not current. My question Does the RT server need to be able to receive email, or can the user just create a ticket via the web interface. (the server sending email from the server is not an issue, all of our Solaris boxes send system messages to our email address via PostFix) My reason for asking is that this will require to us to get an MX record. much thanks Charles ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Thu, Jan 15, 2009 at 2:48 AM, sunnavy sunn...@bestpractical.com wrote: I think I have found the DBIx-SearchBuilder problem, and I've updated our vessel. I set up a tmp web server for you to download the latest version: http://fsck.com:8081/vessels/3.8.tar.gz Sweet, it built this time. I should be able to find time to test this out today. --andy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email configuration question
To get around creating a new MX record, I set up a user in the aliases file on our actual mail server that points an address on the RT server. Just make sure you change the correspond address on your queue to match the outside address. aliases file from main mail server: #aliases brought forward from old server netsupport: netsupp...@invisible.rt.server D CT wrote: Greetings.. I am in the process of setting up an RT system for our organization. OS - Solaris 10 (sparc) - on a sparse root zone MTA - PostFix User Base 100 I am still reading the docs and will do a manual installation since the Blastwave solution is not current. My question Does the RT server need to be able to receive email, or can the user just create a ticket via the web interface. (the server sending email from the server is not an issue, all of our Solaris boxes send system messages to our email address via PostFix) My reason for asking is that this will require to us to get an MX record. much thanks Charles ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
as the error msg said, have you tried this?
GNUMAKE=gmake ./bin/shipwright-builder --install-base /tmp/
vessel_3.8.2 --skip-test
On Jan 15, 2009, at 10:18 PM, Odhiambo Washington wrote:
On Thu, Jan 15, 2009 at 10:48 AM, sunnavy
sunn...@bestpractical.com wrote:
On Jan 15, 2009, at 1:19 PM, Andrew Cobaugh wrote:
On Wed, Jan 14, 2009 at 11:44 PM, sunnavy
sunn...@bestpractical.com wrote:
Hi Andrew
maybe some tests of deps failed?
please try to use this cmd to build:
$ ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-
test
# then we can run rt's own tests this way:
$ /tmp/vessel_3.8.2/bin/rt-self-test
Nope, same thing as before. Perhaps I have an incomplete or
outdated
tarball? What do you get when you use
http://fsck.com/~jesse/rt-3.8-vessel.tgz ?
--andy
I think I have found the DBIx-SearchBuilder problem, and I've updated
our vessel.
I set up a tmp web server for you to download the latest version:
http://fsck.com:8081/vessels/3.8.tar.gz
thanks very much!
I have been lurking around, but this I had to try, but wonder what I
missed...
gw# ./bin/shipwright-builder --install-base /opt/rt38
start to build and install freetype
running shipwright build command: ./configure --prefix=/opt/rt38
GNU make (= 3.79.1) or makepp (= 1.19) is required to build
FreeType2.
Please try
`GNUMAKE=GNU make command name ./configure'.
or 2
`GNUMAKE=makepp --norc-substitution ./configure'.
build freetype configure part with failure.
at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329524)') called at ./
bin/shipwright-builder line 287
main::install() called at ./bin/shipwright-builder line 200
gw# gmake -v
GNU Make 3.81
Copyright (C) 2006 Free Software Foundation, Inc.
This is free software; see the source for copying conditions.
There is NO warranty; not even for MERCHANTABILITY or FITNESS FOR A
PARTICULAR PURPOSE.
This program built for i386-portbld-freebsd7.0
gw# which gmake
/usr/local/bin/gmake
gw# ./bin/shipwright-builder --make /usr/local/bin/gmake --install-
base /opt/rt38
start to build and install freetype
running shipwright build command: ./configure --prefix=/opt/rt38
GNU make (= 3.79.1) or makepp (= 1.19) is required to build
FreeType2.
Please try
`GNUMAKE=GNU make command name ./configure'.
or 2
`GNUMAKE=makepp --norc-substitution ./configure'.
build freetype configure part with failure.
at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329530)') called at ./
bin/shipwright-builder line 287
main::install() called at ./bin/shipwright-builder line 200
gw# uname -a
FreeBSD gw.crownkenya.com 7.1-PRERELEASE FreeBSD 7.1-PRERELEASE #0:
Thu Dec 18 09:13:33 EAT 2008 r...@freebsd-7:/usr/obj/usr/src/sys/
BEASTIE-7.x i386
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Failure is the opportunity to begin again more intelligently. --
Henry Ford
best wishes
sunnavy
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] upgrade from 3.0.12 to 3.6.5
Kevin Falcone wrote, On 2009. 01. 15. 14:48: On Jan 15, 2009, at 3:42 AM, Papp Tamás wrote: I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04), also hostname was changed. Everything looks great, but Links section in a ticket. In history I can see the changes (For example Dependency on https://), but the Depends on: field is empty. Did I miss something, or what can cause behaviour like this? If you changed your $rtname that would cause this problem Yes, probably thi is the problem. Unfortunately I can't try it right now, but I will. What is the right way to change $rtname? Is it enough to replace the old rtname string with the new one in the database? Thank you very much, tamas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Thu, Jan 15, 2009 at 5:43 PM, sunnavy sunn...@bestpractical.com wrote:
as the error msg said, have you tried this?
GNUMAKE=gmake ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2
--skip-test
Aah now ...
configure: creating ./config.status
config.status: creating unix-cc.mk
config.status: creating unix-def.mk
config.status: creating freetype-config
config.status: creating freetype2.pc
config.status: creating ftconfig.h
config.status: executing libtool commands
gmake: Nothing to be done for `unix'.
running shipwright build command: make
./builds/toplevel.mk, line 50: Need an operator
./builds/toplevel.mk, line 52: Missing dependency operator
./builds/toplevel.mk, line 54: Need an operator
./builds/toplevel.mk, line 55: Need an operator
./builds/toplevel.mk, line 64: Could not find ./objs/modules.cfg
./builds/toplevel.mk, line 86: Missing dependency operator
./builds/toplevel.mk, line 88: Need an operator
Error expanding embedded variable.
build freetype make part with failure.
at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329548)') called at
./bin/shipwright -builder line
287
main::install() called at ./bin/shipwright-builder line 200
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Failure is the opportunity to begin again more intelligently. --Henry Ford
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] upgrade from 3.0.12 to 3.6.5
http://wiki.bestpractical.com/view/RenameInstance Papp Tamas wrote: Kevin Falcone wrote, On 2009. 01. 15. 14:48: On Jan 15, 2009, at 3:42 AM, Papp Tamás wrote: I moved an RT system from 3.0.12-7 (3.1) to 3.6.5-1 (Ubuntu 8.04), also hostname was changed. Everything looks great, but Links section in a ticket. In history I can see the changes (For example Dependency on https://), but the Depends on: field is empty. Did I miss something, or what can cause behaviour like this? If you changed your $rtname that would cause this problem Yes, probably thi is the problem. Unfortunately I can't try it right now, but I will. What is the right way to change $rtname? Is it enough to replace the old rtname string with the new one in the database? Thank you very much, tamas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi All, OK I think I have a solution to my problem which I hope results in a correctly upgrade database. The last piece of the puzzle, is what are the content files and what do you need to do with them? Well I guessed that you are meant to do this: rt-setup-database --action insert --datafile ./etc/upgrade/3.8.1/content --dba root for each file (in order). So my end solution would be: 1) install RT 3.8 to new dir 2) going thro each directory in order in etc/upgrade apply the files as necessary until 3.8.0. schema files are applied by redirecting into a mysql session and contect files are loaded with rt-setup-database (as above). 3) run schema.mysql-4.0-4.1.pl and apply the resulting SQL to the database 4) apply the final directories in etc/upgrade as above to take to version 3.8.1 Bit more of an effort than a single command, but it seems good to me (ignorance is bliss ;) ). thanks, Andy. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
Hi Odhiambo
seems gmake can work, now try this one, with telling shipwright-
builder the right 'make' cmd:
$ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install-base /
tmp/vessel_3.8.2 --skip-test
On Jan 15, 2009, at 10:48 PM, Odhiambo Washington wrote:
On Thu, Jan 15, 2009 at 5:43 PM, sunnavy sunn...@bestpractical.com
wrote:
as the error msg said, have you tried this?
GNUMAKE=gmake ./bin/shipwright-builder --install-base /tmp/
vessel_3.8.2 --skip-test
Aah now ...
configure: creating ./config.status
config.status: creating unix-cc.mk
config.status: creating unix-def.mk
config.status: creating freetype-config
config.status: creating freetype2.pc
config.status: creating ftconfig.h
config.status: executing libtool commands
gmake: Nothing to be done for `unix'.
running shipwright build command: make
./builds/toplevel.mk, line 50: Need an operator
./builds/toplevel.mk, line 52: Missing dependency operator
./builds/toplevel.mk, line 54: Need an operator
./builds/toplevel.mk, line 55: Need an operator
./builds/toplevel.mk, line 64: Could not find ./objs/modules.cfg
./builds/toplevel.mk, line 86: Missing dependency operator
./builds/toplevel.mk, line 88: Need an operator
Error expanding embedded variable.
build freetype make part with failure.
at ./bin/shipwright-builder line 379
main::_install('freetype', 'GLOB(0x8329548)') called at ./
bin/shipwright -builder
line 287
main::install() called at ./bin/shipwright-builder line 200
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Failure is the opportunity to begin again more intelligently. --
Henry Ford
best wishes
sunnavy
___
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Commercial support: sa...@bestpractical.com
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Re: [rt-users] DB upgrade for RT 3.8 fails
Andy Smith a.sm...@ukgrid.net wrote: Hi All, OK I think I have a solution to my problem which I hope results in a correctly upgrade database. The last piece of the puzzle, is what are the content files and what do you need to do with them? Well I guessed that you are meant to do this: rt-setup-database --action insert --datafile ./etc/upgrade/3.8.1/content --dba root for each file (in order). So my end solution would be: 1) install RT 3.8 to new dir 2) going thro each directory in order in etc/upgrade apply the files as necessary until 3.8.0. schema files are applied by redirecting into a mysql session and contect files are loaded with rt-setup-database (as above). 3) run schema.mysql-4.0-4.1.pl and apply the resulting SQL to the database 4) apply the final directories in etc/upgrade as above to take to version 3.8.1 Bit more of an effort than a single command, but it seems good to me (ignorance is bliss ;) ). Those are exactly the instructions for 3.8.0. I don't know about 3.8.1. In 3.8.2, you can upgrade the database via two steps. First, upgrading using rt-setup-database and inputting the version you want to stop at, then completing the steps revolving around schema.mysql-4.0-4.1.pl. Is there any reason you are not upgrading to 3.8.2? There are many bug fixes in 3.8.2 and many features/shortcuts that existed in 3.6.x but were missing in 3.8.0 and 3.8.1. In my opinion, you don't want to be running 3.8.1... James ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi James, ok, well thats nice I managed to get to the instructions for 3.8 using a bit of guesswork :P. The only reason Im on 3.8.1 is that it is the current ports version in FreeBSD. If its worth waiting for 3.8.2 I'm happy to wait, Im not in any hurry to upgrade. Thanks for the info, Andy. Quoting jmose...@corp.xanadoo.com: Those are exactly the instructions for 3.8.0. I don't know about 3.8.1. In 3.8.2, you can upgrade the database via two steps. First, upgrading using rt-setup-database and inputting the version you want to stop at, then completing the steps revolving around schema.mysql-4.0-4.1.pl. Is there any reason you are not upgrading to 3.8.2? There are many bug fixes in 3.8.2 and many features/shortcuts that existed in 3.6.x but were missing in 3.8.0 and 3.8.1. In my opinion, you don't want to be running 3.8.1... James This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Thu, Jan 15, 2009 at 6:28 PM, sunnavy sunn...@bestpractical.com wrote: Hi Odhiambo seems gmake can work, now try this one, with telling shipwright-builder the right 'make' cmd: $ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install-base /tmp/vessel_3.8.2 --skip-test Now this one is running ... According to the README, I am now on: 2. Get some coffee; it'll be a while So I will go sleep and wake up on it tomorrow. Thank you so much. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Failure is the opportunity to begin again more intelligently. --Henry Ford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] how to disable fckeditor globally?
is there a way to do this? i have not been able to find it. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Thu, Jan 15, 2009 at 6:58 PM, Odhiambo Washington odhia...@gmail.comwrote:
On Thu, Jan 15, 2009 at 6:28 PM, sunnavy sunn...@bestpractical.comwrote:
Hi Odhiambo
seems gmake can work, now try this one, with telling shipwright-builder
the right 'make' cmd:
$ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install-base
/tmp/vessel_3.8.2 --skip-test
Now this one is running ...
According to the README, I am now on:
2. Get some coffee; it'll be a while
So I will go sleep and wake up on it tomorrow.
I spoke too soon. Maybe it heard me... and failed:)
snip
Finding dependencies for perlio.o.
Finding dependencies for perlapi.o.
Finding dependencies for numeric.o.
Finding dependencies for locale.o.
Finding dependencies for pp_pack.o.
Finding dependencies for pp_sort.o.
Finding dependencies for miniperlmain.o.
Finding dependencies for perlmain.o.
Finding dependencies for opmini.o.
echo Makefile.SH cflags.SH config_h.SH makeaperl.SH makedepend.SH
makedir.SH my config.SH
writemain.SH pod/Makefile.SH | tr ' ' '\n' .shlist
Updating makefile...
test -s perlmain.c touch perlmain.c
cd x2p; make depend
sh ../makedepend MAKE=make
echo hash.c str.c util.c walk.c | tr ' ' '\n' .clist
Finding dependencies for hash.o.
Finding dependencies for str.o.
Finding dependencies for util.o.
Finding dependencies for walk.o.
echo Makefile.SH cflags.SH | tr ' ' '\n' .shlist
Updating makefile...
Now you must run 'make'.
If you compile perl5 on a different machine or from a different object
directory, copy the Policy.sh file from this object directory to the
new one before you run Configure -- this will help you with most of
the policy defaults.
sed: 1: ./x2p/makefile: invalid command code .
build perl configure part with failure.
at ./bin/shipwright-builder line 379
main::_install('perl', 'GLOB(0x8329560)') called at
./bin/shipwright-bui lder line
287
main::install() called at ./bin/shipwright-builder line 200
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Failure is the opportunity to begin again more intelligently. --Henry Ford
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Andy Smith a.sm...@ukgrid.net wrote: Hi James, ok, well thats nice I managed to get to the instructions for 3.8 using a bit of guesswork :P. The only reason Im on 3.8.1 is that it is the current ports version in FreeBSD. If its worth waiting for 3.8.2 I'm happy to wait, Im not in any hurry to upgrade. Thanks for the info, For what it's worth, although I too use yum/rpm management on my Redhat boxes to install/upgrade almost everything, I find that using packages to install/upgrade RT problematic. It's much easier (for me) to upgrade from source, especially since you really aren't compiling anything. This goes for Horde/Imp as well (which it appears you are using). As it is right now, you are only a few steps frm getting RT 3.8.2 going from source. If you've installed the 3.8.1 from BSD ports, you are only two updated Perl modules away from using 3.8.2. If those updated modules exist in ports, great. If not, use Perl/CPAN to upgrade them. The other steps are to download the source, perform a configure operation, and make install. The configure operation would look something like: $ ./configure --prefix=/opt/rt3.8.2 --with-web-user=apache --with-web-group=apache --with-mysql --with-web-handler=fastcgi Make install would then put the actual files in /opt/rt3.8.2. You can copy your RT_SiteConfig.pm file into the new directory along with any local changes. Then create a soft link for /opt/rt3 to /opt/rt3.8.2, or however your directory structure is laid out. Then complete the mysql upgrade steps. After running configure, do a 'make testdeps' to see what modules you're missing, need upgrading, etc. James ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to disable fckeditor globally?
in your etc/RT_SiteConfig.pm Set($MessageBoxRichText, 0); slamp slamp wrote: is there a way to do this? i have not been able to find it. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi James, yes, Im not averse to compiling software from source, but actaully having not been using it for very long (I was on various different Unixs before) Ive been very impressed with FreeBSD ports (no probs with Horde/IMP BTW). Much more so than Linux tools such as yum and apt-get which I dont really trust (tho that may be cos I dont know them sufficiently well). Anyway thats just a by the by in case you or anyone else every facies trying FreeBSD and ports package management ;). TBH Im happy to wait for the ports, more or less as a matter of good practice so that its easier to track whats installed on servers, manage package dependencies, and also portaudit is a great tool for checking your system against known vulnarabilites (might not cover 100% of issues but handy). Although in the same moment I accept ports or other package management systems arent always the best way to install software, when you are dealing with a lot of systems and a lot of programs the good outweighs the bad (especially with ports ;) ), cheers Andy. Quoting jmose...@corp.xanadoo.com: For what it's worth, although I too use yum/rpm management on my Redhat boxes to install/upgrade almost everything, I find that using packages to install/upgrade RT problematic. It's much easier (for me) to upgrade from source, especially since you really aren't compiling anything. This goes for Horde/Imp as well (which it appears you are using). As it is right now, you are only a few steps frm getting RT 3.8.2 going from source. If you've installed the 3.8.1 from BSD ports, you are only two updated Perl modules away from using 3.8.2. If those updated modules exist in ports, great. If not, use Perl/CPAN to upgrade them. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
hmm, seems some dists don't like gmake.
I suggest get around this by another way, i.e. cp gmake to make:
$ cd ( to home dir )
$ mkdir bin
$ cp /usr/local/bin/gmake bin/make
$ cd ( to rt dir )
$ PATH=~/bin:$PATH ./bin/shipwright-builder --install-base /tmp/
vessel_3.8.2 --skip-test
Good luck!
On Jan 16, 2009, at 12:01 AM, Odhiambo Washington wrote:
On Thu, Jan 15, 2009 at 6:58 PM, Odhiambo Washington odhia...@gmail.com
wrote:
On Thu, Jan 15, 2009 at 6:28 PM, sunnavy sunn...@bestpractical.com
wrote:
Hi Odhiambo
seems gmake can work, now try this one, with telling shipwright-
builder the right 'make' cmd:
$ GNUMAKE=gmake ./bin/shipwright-builder --make gmake --install-
base /tmp/vessel_3.8.2 --skip-test
Now this one is running ...
According to the README, I am now on:
2. Get some coffee; it'll be a while
So I will go sleep and wake up on it tomorrow.
I spoke too soon. Maybe it heard me... and failed:)
snip
Finding dependencies for perlio.o.
Finding dependencies for perlapi.o.
Finding dependencies for numeric.o.
Finding dependencies for locale.o.
Finding dependencies for pp_pack.o.
Finding dependencies for pp_sort.o.
Finding dependencies for miniperlmain.o.
Finding dependencies for perlmain.o.
Finding dependencies for opmini.o.
echo Makefile.SH cflags.SH config_h.SH makeaperl.SH makedepend.SH
makedir.SH my config.SH
writemain.SH pod/Makefile.SH | tr ' ' '\n' .shlist
Updating makefile...
test -s perlmain.c touch perlmain.c
cd x2p; make depend
sh ../makedepend MAKE=make
echo hash.c str.c util.c walk.c | tr ' ' '\n' .clist
Finding dependencies for hash.o.
Finding dependencies for str.o.
Finding dependencies for util.o.
Finding dependencies for walk.o.
echo Makefile.SH cflags.SH | tr ' ' '\n' .shlist
Updating makefile...
Now you must run 'make'.
If you compile perl5 on a different machine or from a different object
directory, copy the Policy.sh file from this object directory to the
new one before you run Configure -- this will help you with most of
the policy defaults.
sed: 1: ./x2p/makefile: invalid command code .
build perl configure part with failure.
at ./bin/shipwright-builder line 379
main::_install('perl', 'GLOB(0x8329560)') called at ./bin/
shipwright-bui lder line
287
main::install() called at ./bin/shipwright-builder line 200
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Failure is the opportunity to begin again more intelligently. --
Henry Ford
best wishes
sunnavy
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.4-compat Skin Issue When Searching
I'm running RT 3.8.1, and for people using the 3.4-compat skin, they are seeing a big blue box that is obscuring the search criteria (Tickets - New Search) in RT. I can provide a screenshot if this is not a known issue. Thanks. -Dan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email configuration question
Drew, Thanks for the response.. did some calling and since all of our servers sit in Private IP space getting the MX record for internal looks like it will not be an issue.. Charles To get around creating a new MX record, I set up a user in the aliases file on our actual mail server that points an address on the RT server. Just make sure you change the correspond address on your queue to match the outside address. aliases file from main mail server: #aliases brought forward from old server netsupport: netsupp...@invisible.rt.server D CT wrote: Greetings.. I am in the process of setting up an RT system for our organization. OS - Solaris 10 (sparc) - on a sparse root zone MTA - PostFix User Base 100 I am still reading the docs and will do a manual installation since the Blastwave solution is not current. My question Does the RT server need to be able to receive email, or can the user just create a ticket via the web interface. (the server sending email from the server is not an issue, all of our Solaris boxes send system messages to our email address via PostFix) My reason for asking is that this will require to us to get an MX record. much thanks Charles ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
On Thu, Jan 15, 2009 at 2:27 PM, Andy Smith a.sm...@ukgrid.net wrote: Hi James, yes, Im not averse to compiling software from source, but actaully having not been using it for very long (I was on various different Unixs before) Ive been very impressed with FreeBSD ports (no probs with Horde/IMP BTW). Much more so than Linux tools such as yum and apt-get which I dont really trust (tho that may be cos I dont know them sufficiently well). Anyway thats just a by the by in case you or anyone else every facies trying FreeBSD and ports package management ;). TBH Im happy to wait for the ports, more or less as a matter of good practice so that its easier to track whats installed on servers, manage package dependencies, and also portaudit is a great tool for checking your system against known vulnarabilites (might not cover 100% of issues but handy). Although in the same moment I accept ports or other package management systems arent always the best way to install software, when you are dealing with a lot of systems and a lot of programs the good outweighs the bad (especially with ports ;) ), Hi Andy, Agreed! We also run rt over FreeBSD since rt-1.0.7, and we rely on the ports tools to keep track of third-party packages in our servers, otherwise it would be an unbearable task, once that mantaining our dept. IT infrasctructure is not our mission. I've contacted the www/rt38 port mantainer. Altough he didn't gave me a schedule, he told me that the port update is his todo list. I also am eager waiting the port for rt-3.8.2. :-( Best regards, Alex ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Postgres and 3.8.2
Hi, We've got an existing 3.6.7 db in rt3 and /opt/rt3. I've create a new Pg rt38 db and /opt/rt38 dir. All is installed and working. What's the best way to get the tickets etc. out of the old DB, as there's nothing listed in UPGRADING about this and I don't want to trample on new tables etc. Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] SearchBuilder permissions
I've recently migrated from RT2.0.15 to RT3.8.1. I have a queue with certain keywords defined. In RT2, if I wanted to search a queue with those keywords as a criteria, I would first add the queue to the search criteria. Upon applying that, and the screen refreshed, the keywords would be displayed as additional options to modify the search. In RT3, the above process is the same but the keywords criteria for search only show up when I'm logged in as root, or a specific user who has the following permissions for that queue: AdminQueue CommentOnTicket CreateTicket DeleteTicket ModifyQueueWatchers ModifyTicket OwnTicket ReplyToTicket SeeQueue ShowTicket ShowTicketComments WatchAsAdminCc Which of those permissions is responsible for him being able to search using the keywords? I didn't realize there would be a permissions restriction possibility for searching with the defined keywords. Thanks! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Postgres and 3.8.2
On Thu, Jan 15, 2009 at 10:26:51PM +, Gavin Henry wrote: We've got an existing 3.6.7 db in rt3 and /opt/rt3. I've create a new Pg rt38 db and /opt/rt38 dir. All is installed and working. What's the best way to get the tickets etc. out of the old DB, as there's nothing listed in UPGRADING about this and I don't want to trample on new tables etc. The best way is to point the RT 3.8 config at the old database, and then run the rt-setup-database script in order to apply the necessary schema updates. Obviously back up your database before doing this! You don't need to set up a completely new database. Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Postgres and 3.8.2
2009/1/15 Dominic Hargreaves dominic.hargrea...@oucs.ox.ac.uk: On Thu, Jan 15, 2009 at 10:26:51PM +, Gavin Henry wrote: We've got an existing 3.6.7 db in rt3 and /opt/rt3. I've create a new Pg rt38 db and /opt/rt38 dir. All is installed and working. What's the best way to get the tickets etc. out of the old DB, as there's nothing listed in UPGRADING about this and I don't want to trample on new tables etc. The best way is to point the RT 3.8 config at the old database, and then run the rt-setup-database script in order to apply the necessary schema updates. Obviously back up your database before doing this! You don't need to set up a completely new database. Great news, thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Queue Sorting with PostgreSQL
So... After many headaches, we gave up trying to convert the databases over for the ticket information from the old system, and started from scratch. Now, I happen to prefer PostgreSQL as my database engine due to historical issues I have had with MySQL... However the code appears to have a bug with 3.6.7, in that while everything works, trying to sort by queue doesn't. I can sort by everything but the Queue, and this sort of throws things a little as it's something we set previously on a whim and is now something we all seem to rely on... So Anyone know what I need to do to get the OrderBy line for anytime someone wants to sort by Queue to use queue as the column name, and not Queue? Regards, Cassandra Brockett Barracuda Networks Inc. Email: cbrock...@barracuda.com Web: http://www.barracudanetworks.com -- Barracuda Networks makes the best spam firewalls and web filters. www.barracudanetworks.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Queue Sorting with PostgreSQL
As far as I know sorting by Queue always was sorting by queue ids. It's been changed in 3.8.1 or 3.8.2. On Fri, Jan 16, 2009 at 2:24 AM, Cassandra L. Brockett cbrock...@barracuda.com wrote: So... After many headaches, we gave up trying to convert the databases over for the ticket information from the old system, and started from scratch. Now, I happen to prefer PostgreSQL as my database engine due to historical issues I have had with MySQL... However the code appears to have a bug with 3.6.7, in that while everything works, trying to sort by queue doesn't. I can sort by everything but the Queue, and this sort of throws things a little as it's something we set previously on a whim and is now something we all seem to rely on... So Anyone know what I need to do to get the OrderBy line for anytime someone wants to sort by Queue to use queue as the column name, and not Queue? Regards, Cassandra Brockett Barracuda Networks Inc. Email: cbrock...@barracuda.com Web: http://www.barracudanetworks.com -- Barracuda Networks makes the best spam firewalls and web filters. www.barracudanetworks.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Queue Sorting with PostgreSQL
Oh, sorry, that isn't the question. I know it's sorting by Queue id's, the problem is that RT is using the word Queue as the OrderBy request, not queue, case is important in this particular instance. Regards, Cassandra Brockett Barracuda Networks Inc. Tel: +1-(408)342-5653 Fax: +1-(408)342-5653 Email: cbrock...@barracuda.com Web: http://www.barracudanetworks.com -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Thursday, January 15, 2009 4:56 PM To: Cassandra L. Brockett Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Queue Sorting with PostgreSQL As far as I know sorting by Queue always was sorting by queue ids. It's been changed in 3.8.1 or 3.8.2. On Fri, Jan 16, 2009 at 2:24 AM, Cassandra L. Brockett cbrock...@barracuda.com wrote: So... After many headaches, we gave up trying to convert the databases over for the ticket information from the old system, and started from scratch. Now, I happen to prefer PostgreSQL as my database engine due to historical issues I have had with MySQL... However the code appears to have a bug with 3.6.7, in that while everything works, trying to sort by queue doesn't. I can sort by everything but the Queue, and this sort of throws things a little as it's something we set previously on a whim and is now something we all seem to rely on... So Anyone know what I need to do to get the OrderBy line for anytime someone wants to sort by Queue to use queue as the column name, and not Queue? Regards, Cassandra Brockett Barracuda Networks Inc. Email: cbrock...@barracuda.com Web: http://www.barracudanetworks.com -- Barracuda Networks makes the best spam firewalls and web filters. www.barracudanetworks.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. -- Barracuda Networks makes the best spam firewalls and web filters. www.barracudanetworks.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shipwright tarball for RT 3.8.1 ?
On Thu, Jan 15, 2009 at 7:38 PM, sunnavy sunn...@bestpractical.com wrote: hmm, seems some dists don't like gmake. I suggest get around this by another way, i.e. cp gmake to make: $ cd ( to home dir ) $ mkdir bin $ cp /usr/local/bin/gmake bin/make $ cd ( to rt dir ) $ PATH=~/bin:$PATH ./bin/shipwright-builder --install-base /tmp/vessel_3.8.2 --skip-test Good luck! It fails at the exact same point with the exact same message, so this method does not make a difference. Anything else I can try? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Failure is the opportunity to begin again more intelligently. --Henry Ford ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
