[rt-users] Thanks for your help with the user CF
Hi Emannuel,
thank you! It works very well.
It is sufficient to write:
q{, 'CF.{Test}/TITLE:This is a test'}
Greetungs,
Wolfram
Re: [rt-users] Display user custom fields in user list
Josef,
Your question is unrelated to this thread. Start a new thread next time.
CustomFieldValues returns an object, not a hash. You use it when cf may have
multiple values. Otherwise use FirstCustomFieldValue method.
Regards, Ruslan. From phone.
2010 11 11 01:40 пользователь Josef pe...@p-h-a.cz написал:
I have a simillar question,
how could I display these user fields in a script? I have tried
something like
{$Ticket-CustomFieldValues('MyCustomField')}
but it returns some hash...
{$Ticket-MyCustomField}
doesn't work as well
Dne 11/10/10 5:03 PM, Emmanuel Lacour napsal(a):
On Wed, Nov 10, 2010 at 04:21:53PM +0100, Wolfram Huettermann wrote:
Hi,
I have a user list with the entries id, name, real name and
e-mail address. I have created a user custom field hobbies and
I want to display it in that list as an additional column. How is it
possible? What should I do?
on recent RT 3.8.8, you should be able to do this with configuration
variable %AdminSearchResultFormat.
example to display CF Test:
Set(%AdminSearchResultFormat,
...
Users =
q{'a
href=__WebPath__/Admin/Users/Modify.html?id=__idid__/a/TITLE:#'}
.q{,'a
href=__WebPath__/Admin/Users/Modify.html?id=__idName__/a/TITLE:Name'}
.q{,__RealName__, __EmailAddress__}
.q[, 'CF.{Test}'],
^^
...
);
Re: [rt-users] Several line for a CustomField in CommandByEmail.
Hi
Try spaces in the beginning of a new line.
Cf: bla
Bla
Bla
Regards, Ruslan. From phone.
2010 11 10 19:53 пользователь CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR **
franck.calleja-albil...@alcatel-lucent.com написал:
Hello,
I want to create tickets through CommandByEmail and fulfill some
CustomFields. One of them is a text area (including several lines), but I
don't know how to format the mail so that it takes the Carriage Return or
Line Feed into account :
I've tried :
CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119
53001 LAVAL
CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119
53001 LAVAL
CustomField.{Adresse}:6, rue Léonard de Vinci - BP 0119
AddCustomField.{Adresse}:53001 LAVAL
None seems to work. Or perhaps I'm wrong.
Every else other Field ou CustomField is updated correctly.
How can I do ?
Thanks for your help,
Franck CALLEJA-ALBILLOS
[rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create
Is there a way to show a mandatory custom field ONLY when the ticket is first created? I want people to enter phone numbers and dates of technical issues, however now they are being asked to enter them again when resolving the ticket, which really there is no point to since it's recorded already... -- Kris Supervisor, Sales Technical Support Fibernetics Corporation 605 Boxwood Drive Cambridge ON, N3E1A5
Re: [rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create
In addition, recording dates when 'Type' is 'select date' seems to show this in the transaction when the ticket is created: Title of Custom Field: Thu Nov 18 00:00:00 2010 -- 00:00:00 indicating that I am able to enter a time _somewhere_ ... however I cannot find out how to... Am I blind? Kris Supervisor, Sales Technical Support Fibernetics Corporation 605 Boxwood Drive Cambridge ON, N3E1A5 On 11/11/2010 10:45 AM, Kris Germann wrote: Is there a way to show a mandatory custom field ONLY when the ticket is first created? I want people to enter phone numbers and dates of technical issues, however now they are being asked to enter them again when resolving the ticket, which really there is no point to since it's recorded already... -- Kris Supervisor, Sales Technical Support Fibernetics Corporation 605 Boxwood Drive Cambridge ON, N3E1A5
Re: [rt-users] RT::Extension::PriorityAsString Help Request (Comple Configuration)
Hello, I'm in the process of installing implementing the extension RT::Extension::PriorityAsString. My first issue is with the make Can anyone tell me if this compile was successful? (please note the Warning although RT 3.8.8 is in fact installed and working for us): perl Makefile.PL PREFIX=/rt/perl Using RT configuration from /rt/perl/lib/RT.pm: ./html = /rt/perl/html ./lib = /rt/perl/lib Checking if your kit is complete... Looks good Warning: prerequisite RT 3.8.3 not found. Writing Makefile for RT::Extension::PriorityAsString [rtrac...@ithelpdesk RT-Extension-PriorityAsString-0.03]$ make cp lib/RT/Extension/PriorityAsString.pm blib/lib/RT/Extension/PriorityAsString.pm Manifying blib/man3/RT::Extension::PriorityAsString.3pm [rtrac...@ithelpdesk RT-Extension-PriorityAsString-0.03]$ make install Installing /rt/perl/lib/RT/Extension/PriorityAsString.pm Installing /rt/perl/man/man3/RT::Extension::PriorityAsString.3pm Appending installation info to /rt/perl/lib/perllocal.pod Installing /rt/perl/html/Ticket/Elements/ShowPriority Installing /rt/perl/html/Elements/SelectPriority Installing /rt/perl/html/Callbacks/PriorityAsString/Elements/RT__Ticket/ColumnMap/Once I've gone ahead and added the following lines to our RT_SiteConfig.pm file: Set(@Plugins, qw(... RT::Extension::PriorityAsString ...)); Set(%PriorityAsString, (Low = 0, Medium = 50, High = 100)); Set(@PriorityAsStringOrder, qw(Low Medium High)); I've restarted the web server as instructed but I'm not seeing any indication that the number priorities are now strings. I'm thinking here that the non-standard /rt installation directory might be the issue but not sure where to look to make this work. One other non-standard location is the path for RT_SiteConfig.pm and other associated files, they live in /rt/app/etc: [rtrac...@ithelpdesk etc]$ pwd /rt/app/etc [rtrac...@ithelpdesk etc]$ ls acl.Informix acl.Oracle acl.Sybase RT_Config.pm schema.Informix schema.mysql-4.1 schema.Pg schema.Sybase acl.mysql acl.Pg initialdata RT_SiteConfig.pm schema.mysql-4.0 schema.Oracle schema.SQLite Can anyone offer suggestions for how to troubleshoot? Thank you!, Brian [cid:image001.jpg@01CB817A.E454B160] Brian Thompson Senior Unix Systems Administrator Trident Microsystems, Inc. 1170 Kifer Road, Sunnyvale, CA 94086-5303 phone 408-962-5314 email brian.thomp...@tridentmicro.commailto:paul.hof...@tridentmicro.com inline: image001.jpg
[rt-users] Automatically opening stalled tickets / OpenTicketAndComment
We use the rt-crontool with Tom Lanyon's OpenTicketAndComment.pm module to automatically open stalled tickets after a week, and this worked very well with RT3.6. We've recently upgraded to 3.8.8, and we now get this error: Can't call method Message on an undefined value at /usr/share/request-tracker3.8/lib/RT/Action/AutoOpen.pm line 77. 5190: Processing without transaction, some conditions and actions may fail. Consider using --transaction argument I can see from the list that someone else had a similar problem when moving from 3.6 to 3.8, but I didn't find a solution. Can anyone shed any light on this? For completeness, Tom's module is attached. Thanks, Keith OpenTicketAndComment.pm Description: Perl program
Re: [rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create
Hi Then you should apply cf only to tickets. Transaction cfs are for every update on a ticket. Regards, Ruslan. From phone. 2010 11 11 18:46 пользователь Kris Germann kris_germ...@295.ca написал: Is there a way to show a mandatory custom field ONLY when the ticket is first created? I want people to enter phone numbers and dates of technical issues, however now they are being asked to enter them again when resolving the ticket, which really there is no point to since it's recorded already... -- Kris Supervisor, Sales Technical Support Fibernetics Corporation 605 Boxwood Drive Cambridge ON, N3E1A5
Re: [rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create
On Thu, Nov 11, 2010 at 10:45:49AM -0500, Kris Germann wrote: Is there a way to show a mandatory custom field ONLY when the ticket is first created? There is something like this in RT todo list ... http://issues.bestpractical.com/Ticket/Display.html?id=14974user=guestpass=guest I want people to enter phone numbers and dates of technical issues, however now they are being asked to enter them again when resolving the ticket, which really there is no point to since it's recorded already... As far as I know, displaying CF edit on correspond/comment/resolve is not in RT core, but often done by a callback. You have to tweak this callback (or EditBasics if you use this to resolve the ticket) to not display edition of CF already filled.
Re: [rt-users] custom fields that apply to 'ticket transactions' onlyshowing on ticket create
Ruslan, Thank you, I've also forgot to mention that I'd like to keep the way the content of the custom field displays in the transaction body with 'ticket transactions' I may be wishing too much but who knows... Kris Germann Supervisor, Sales Technical Support Fibernetics Corp Sent wirelessly from my BlackBerry device on the Bell network. Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell. -Original Message- From: Ruslan Zakirov r...@bestpractical.com Sender: ruslan.zaki...@gmail.com Date: Thu, 11 Nov 2010 21:42:03 To: Kris Germannkris_germ...@295.ca Cc: RT Usersrt-users@lists.bestpractical.com Subject: Re: [rt-users] custom fields that apply to 'ticket transactions' only showing on ticket create Hi Then you should apply cf only to tickets. Transaction cfs are for every update on a ticket. Regards, Ruslan. From phone. 2010 11 11 18:46 пользователь Kris Germann kris_germ...@295.ca написал: Is there a way to show a mandatory custom field ONLY when the ticket is first created? I want people to enter phone numbers and dates of technical issues, however now they are being asked to enter them again when resolving the ticket, which really there is no point to since it's recorded already... -- Kris Supervisor, Sales Technical Support Fibernetics Corporation 605 Boxwood Drive Cambridge ON, N3E1A5
Re: [rt-users] RT mobile interface
Yes, it works if I add the / On 11/10/10 12:10 AM, Jesse Vincent wrote: On Tue 9.Nov'10 at 15:50:14 -0600, John Arends wrote: Ok, I figured out some more specifics: I pointed my browser (FireFox) at https://rt-system.edu/rt/m and it forwarded to https://rt-system.edu/rt/m/index.html I noticed the link at the bottom is for https://rt-system.edu/rt/m?NotMobile=1 and it doesn't work. If you try https://rt-system.edu/rt/m/?NotMobile=1 does it work?
Re: [rt-users] Question on CommandByMail error
Kevin, We ran some transactions with debug and this is what we got: Ok so here is the debug of the process: [Thu Nov 11 21:38:58 2010] [debug]: Converting 'ISO-8859-1' to 'utf-8' for text/plain - Subjectless message (/opt/rt3/bin/../lib/RT/I18N.pm:231) [Thu Nov 11 21:38:58 2010] [debug]: Converting 'ISO-8859-1' to 'utf-8' for text/html - Subjectless message (/opt/rt3/bin/../lib/RT/I18N.pm:231) [Thu Nov 11 21:38:58 2010] [debug]: Guessed encoding: ascii (/opt/rt3/bin/../lib/RT/I18N.pm:416) [Thu Nov 11 21:38:58 2010] [debug]: Guessed encoding: ascii (/opt/rt3/bin/../lib/RT/I18N.pm:416) [Thu Nov 11 21:38:58 2010] [debug]: Found a ticket ID. It's 85261 (/opt/rt3/bin/../lib/RT/Interface/Email.pm:1153) [Thu Nov 11 21:38:58 2010] [debug]: Mail from user #146 (kfcroc...@lbl.gov) (/opt/rt3/bin/../lib/RT/Interface/Email/Auth/MailFrom.pm:75) [Thu Nov 11 21:38:58 2010] [debug]: Running CommandByMail as KFCrocker (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184) [Thu Nov 11 21:38:58 2010] [debug]: Found pseudoheader: Priority = 4 (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Thu Nov 11 21:38:58 2010] [debug]: Found pseudoheader: Due = 2010-11-28 (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Thu Nov 11 21:38:58 2010] [debug]: Found pseudoheader: Status = new (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Thu Nov 11 21:38:58 2010] [debug]: Got command priority = 4 (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Thu Nov 11 21:38:58 2010] [debug]: Got command due = 2010-11-28 (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Thu Nov 11 21:38:58 2010] [debug]: Got command status = new (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Thu Nov 11 21:38:58 2010] [debug]: Updating Ticket 85261 in Queue Test (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:249) [Thu Nov 11 21:38:58 2010] [debug]: About to think about scrips for transaction #345045 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Thu Nov 11 21:38:58 2010] [debug]: About to prepare scrips for transaction #345045 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) [Thu Nov 11 21:38:58 2010] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Set (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Thu Nov 11 21:38:58 2010] [debug]: About to commit scrips for transaction #345045 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Thu Nov 11 21:38:58 2010] [debug]: RT::Date used Time::ParseDate to make '2010-11-28' 1290931200 (/opt/rt3/bin/../lib/RT/Date.pm:222) [Thu Nov 11 21:38:58 2010] [debug]: About to think about scrips for transaction #345046 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Thu Nov 11 21:38:58 2010] [debug]: About to prepare scrips for transaction #345046 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) [Thu Nov 11 21:38:58 2010] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Set (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Thu Nov 11 21:38:58 2010] [debug]: About to commit scrips for transaction #345046 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Thu Nov 11 21:38:58 2010] [debug]: Guessed encoding: ascii (/opt/rt3/bin/../lib/RT/I18N.pm:416) [Thu Nov 11 21:38:58 2010] [debug]: Guessed encoding: ascii (/opt/rt3/bin/../lib/RT/I18N.pm:416) [Thu Nov 11 21:38:58 2010] [debug]: About to think about scrips for transaction #345047 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Thu Nov 11 21:38:58 2010] [debug]: About to prepare scrips for transaction #345047 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) [Thu Nov 11 21:38:58 2010] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Correspond (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Thu Nov 11 21:38:58 2010] [debug]: About to commit scrips for transaction #345047 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Thu Nov 11 21:38:58 2010] [debug]: About to think about scrips for transaction #345048 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Thu Nov 11 21:38:58 2010] [debug]: About to prepare scrips for transaction #345048 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) [Thu Nov 11 21:38:58 2010] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Status (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Thu Nov 11 21:38:58 2010] [debug]: About to commit scrips for transaction #345048 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) *[Thu Nov 11 21:38:58 2010] [warning]: Failed command 'due: 2010-11-28' Error message: (no message) (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:696) [Thu Nov 11
