Re: [rt-users] difference between user Comments and FreeformContactInfo

2014-09-16 Thread Kevin Falcone
On Mon, Sep 08, 2014 at 11:51:52AM +0200, Christian Loos wrote:
> what is the difference between the user Comments field and the
> FreeformContactInfo field, from a user or admin view.
> 
> The difference I noticed is that FreeformContactInfo have a column_map
> entry and Comments doesn't (in branch 4.0/column-map-validation
> explicitly is blacklisted from validation [1]).
> 
> Are Comments meant for admin only viewable comments and
> FreeformContactInfo for comments viewable for non admin users?

Comments are shown by default in More About Requestors and contain
automated notes (Autocreated when added as watcher, etc) and notes
added from /Admin/Users/ while FreeformContactInfo is editable by the
user.

That branch is probably not definitive (it's still in review and being
worked on) but it sounds like it wants some clarification in what gets
column mapped.

It does appear looking at the code though that those two fields are
not well defined and that can be improved.

-kevin


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[rt-users] difference between user Comments and FreeformContactInfo

2014-09-08 Thread Christian Loos
Hi,

what is the difference between the user Comments field and the
FreeformContactInfo field, from a user or admin view.

The difference I noticed is that FreeformContactInfo have a column_map
entry and Comments doesn't (in branch 4.0/column-map-validation
explicitly is blacklisted from validation [1]).

Are Comments meant for admin only viewable comments and
FreeformContactInfo for comments viewable for non admin users?

Chris

[1]
https://github.com/bestpractical/rt/commit/8921e1d26d215064f2533d9b38818d7b1a460868#diff-89c97dafa9b3acf921539f6545207c7bR72
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Re: [rt-users] Difference between reply and comment

2011-05-19 Thread sharonb

The answer is indeed in the wiki.  Reply is the same as Correspondence that
goes to the  Requestor, maybe the  CC: on the ticket. Comments are generally
for internal staff and may be sent to the AdminCC.


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Re: [rt-users] Difference between reply and comment

2011-05-19 Thread john s.


thnx everybody

best regards john s.
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Re: [rt-users] Difference between reply and comment

2011-05-19 Thread Garry Booth

On 19 May 2011, at 10:57, john s. wrote:



Hello everybody


One of my colleague ask me this

and i have to admit from myself ... i don't know


did anybody know where is the difference?


best regards john s.




Hi John

I believe comment doesn't send an email to the requestor whereas reply  
does


regards

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Re: [rt-users] Difference between reply and comment

2011-05-19 Thread Gerard FENELON

The answer is in the wiki
Gerard

On 2011-05-19 11:57, john s. wrote:

Hello everybody

One of my colleague ask me this
and i have to admit from myself ... i don't know
did anybody know where is the difference?

best regards john s.




[rt-users] Difference between reply and comment

2011-05-19 Thread john s.

Hello everybody 


One of my colleague ask me this 

and i have to admit from myself ... i don't know 


did anybody know where is the difference?


best regards john s. 


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Re: [rt-users] Difference between a CC and a Requestor

2009-06-25 Thread gordon
The role of watchers (CC, Requestor, AdminCc and Owner) can be 
customised to meet specific requirements. Using scrips and templates 
different emails can be sent to different watchers and different rights 
can be assigned for modifying tickets. And, with custom scrips, 
different actions can be taken. The default roles have been outlined in 
the other replies to this question.

As an example for our Customer Support tickets we assign the watcher 
roles as this:
Requestor:  Customer with issue. Receives automated and customer 
specific emails
Owner: Person responsible for contacting customer. Only owners can Reply 
(send emails to Requestors) to tickets and have full rights to ticket 
modifications
AdminCc: Staff member required to add input to ticket issue. They 
receive automated email notifying them them their input is required. Can 
comment on tickets.
Cc: Staff member with interest in issue. Receives all emails generated.

regards
Gordon


Richard Brady wrote:
> Hi folks
> 
> I am struggling to understand the difference between a CC and a 
> Requestor? When adding extra people to a ticket, it's not clear whether 
> they should be added as one or the other.
> 
> Any clarification would  be much appreciated. (I have looked for 
> documentation on this but have not found much).
> 
> Richard
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Re: [rt-users] Difference between a CC and a Requestor

2009-06-24 Thread Richard Brady
Thanks you all for those answers.

2009/6/24 Agnislav Onufrijchuk 

> Richard Brady wrote:
>
>>
>> I am struggling to understand the difference between a CC and a Requestor?
>> When adding extra people to a ticket, it's not clear whether they should be
>> added as one or the other.
>>
>> Any clarification would  be much appreciated. (I have looked for
>> documentation on this but have not found much).
>>
>>  Requester can see his tickets via SelfService page.
>
> --
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> PortaOne, Inc., RT Developer
> Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670
>
>  Meet us at ITEXPO West 2009
>  September 2-3, Booth 427
>  Los Angeles Convention Center
>
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Re: [rt-users] Difference between a CC and a Requestor

2009-06-24 Thread Agnislav Onufrijchuk
Richard Brady wrote:
> 
> I am struggling to understand the difference between a CC and a 
> Requestor? When adding extra people to a ticket, it's not clear whether 
> they should be added as one or the other.
> 
> Any clarification would  be much appreciated. (I have looked for 
> documentation on this but have not found much).
> 
Requester can see his tickets via SelfService page.

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PortaOne, Inc., RT Developer
Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670

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Re: [rt-users] Difference between a CC and a Requestor

2009-06-24 Thread Michael Poole
Richard Brady writes:

> Hi folks
>
> I am struggling to understand the difference between a CC and a Requestor? 
> When
> adding extra people to a ticket, it's not clear whether they should be added 
> as
> one or the other.
>
> Any clarification would  be much appreciated. (I have looked for documentation
> on this but have not found much).

The rule of thumb used with the RT instance I use: A Requestor is
someone who can provide more detail on the problem or question being
asked in the ticket.  Cc is anyone else who has hands-on interest in
when or how the ticket is resolved.  (AdminCc are those who have
monitoring or other indirect interests in the ticket.)

Michael Poole
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Re: [rt-users] Difference between a CC and a Requestor

2009-06-24 Thread Raed El-Hames
Richard;

Its very similar to the To and CC in emails, Requestors are the To list 
and CC are the CC.
In addition , you can manipulate when/who gets correspondence via 
scrips, you may want to only notify Requestors and therefore you limit 
your requestors list to those you wish to get the notifications.

Roy


Richard Brady wrote:
> Hi folks
>
> I am struggling to understand the difference between a CC and a 
> Requestor? When adding extra people to a ticket, it's not clear 
> whether they should be added as one or the other.
>
> Any clarification would  be much appreciated. (I have looked for 
> documentation on this but have not found much).
>
> Richard
>
> --
> Richard Brady
> T: +44 (0)7771 623 348
> E: rnbr...@gmail.com 
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[rt-users] Difference between a CC and a Requestor

2009-06-24 Thread Richard Brady
Hi folks

I am struggling to understand the difference between a CC and a Requestor?
When adding extra people to a ticket, it's not clear whether they should be
added as one or the other.

Any clarification would  be much appreciated. (I have looked for
documentation on this but have not found much).

Richard

--
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T: +44 (0)7771 623 348
E: rnbr...@gmail.com
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Re: [rt-users] Difference between Parent/Child and Depends on/Depended on by?

2008-09-23 Thread Kenneth Crocker
Richard,


Actually, I've NEVER been able to resolve a parent ticket without all 
the children tickets being resolved first. Because of the way the LINKS 
table works, I can have a child ticket ALSO be a "DependedOnBy" ticket 
as well, although I'm not sure that is required. I even remember someone 
on the list having written a scrip that checks all dependencies, 
parents, etc and when the last dependency for a parent is resolved, the 
parent is automatically resolved as well.
As to automatic sanity, I created a query to run whenever I go to the 
home page that lists all non-resolved tickets and all the 
dependencies/children as well as the Custom Fields that shows their 
"Work-Status" (In Progress, Unit Testing, system Testing, etc.), Due 
date, TIme Left, priorities, owners, etc. SO whenever I need to see 
what's up, I just go to my home page. No sweat!
I don't need departments because each of our support queues works for 
one department. We have over 115 support Queues and each queue has one 
manager (AdminCc) and 1 support group (techies) and 1 User group as well 
as a few other groups allowed to participate in either a consulting or 
watching role. We let the Queue Manager (AdminCc) manage who is allowed 
to access their queue.
Not only is all our project management of each project done with RT, 
but we have our own Approval Queues set up with new Ticket Statuses like 
"pending rv", "rq approvd" for review and approval before we move it to 
the appropriate support queue. We have an entire User guide to show our 
users how to use this infrastructure as well as a "Queue Admin" guide to 
show our Queue managers how to manage their queues and the privileges 
they have and how to use them. Because of the nature of our 
infrastructure for software support, we also have Ticket Statuses of 
"pending qa" and "qa approvd" for our QA/User Acceptance testing 
procedures as well as scrips to ensure that the developer does NOT 
approve their own work. I also created a "Glossary of Terms", "Rights 
Dictionary", and "Data Dictionary" as tools for management of RT. We 
have no loss of "AUTOMATIC SANITY". Hope this helps.


Kenn
LBNL

On 9/23/2008 4:11 AM, Richard Hartmann wrote:
> On Mon, Sep 22, 2008 at 19:07, Kenneth Crocker <[EMAIL PROTECTED]> wrote:
> 
>>We use the Parent/Child and DependsOn relationships a great deal and
>> this is how we do it. Whenever we have a ticket that in and of itself causes
>> other work to be done within the SAME support group for the same queue, we
>> make those tickets "Children" tickets of the main/original request ticket.
> [...]
>> This allows us to create spreadsheet that becomes a project management
>> report.
> 
> Thanks for taking the time to explain your process. It seems to me that you
> are mainly using parent/child vs depends for management purposes, i.e. to
> show which business unit did what.
> You do this at the loss of automatic sanity checking (i.e. forcing the large
> ticket to stay open until all subtickets have been closed), but from how you
> write, I assume it's working nicely, for you.
> 
> 
> I still can't see the advantage in this scheme (for example, you could use
> depends and another CF that holds the name of the department), but as
> I said, I may simply think about this the wrong way and/or just work
> differently.
> 
> 
> Again, thanks for your mail,
> Richard
> 

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Re: [rt-users] Difference between Parent/Child and Depends on/Depended on by?

2008-09-23 Thread Richard Hartmann
On Mon, Sep 22, 2008 at 19:07, Kenneth Crocker <[EMAIL PROTECTED]> wrote:

>We use the Parent/Child and DependsOn relationships a great deal and
> this is how we do it. Whenever we have a ticket that in and of itself causes
> other work to be done within the SAME support group for the same queue, we
> make those tickets "Children" tickets of the main/original request ticket.
[...]
> This allows us to create spreadsheet that becomes a project management
> report.

Thanks for taking the time to explain your process. It seems to me that you
are mainly using parent/child vs depends for management purposes, i.e. to
show which business unit did what.
You do this at the loss of automatic sanity checking (i.e. forcing the large
ticket to stay open until all subtickets have been closed), but from how you
write, I assume it's working nicely, for you.


I still can't see the advantage in this scheme (for example, you could use
depends and another CF that holds the name of the department), but as
I said, I may simply think about this the wrong way and/or just work
differently.


Again, thanks for your mail,
Richard
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Re: [rt-users] Difference between Parent/Child and Depends on/Depended on by?

2008-09-22 Thread Kenneth Crocker
Richard,


We use the Parent/Child and DependsOn relationships a great deal and 
this is how we do it. Whenever we have a ticket that in and of itself 
causes other work to be done within the SAME support group for the same 
queue, we make those tickets "Children" tickets of the main/original 
request ticket. This can go to several leve3ls, if necessary. When a 
queue receives a ticket that requires work to be done by another support 
group for another queue, we create a ticket in that other queue and make 
the relationship a "DepensOn" ticket. For example, my support queue may 
get a request ticket that requires several programs to be developed. the 
origianl ticket is the parent and the ticket for each new program will 
be children tickets. Each of those children tickets may also require 
work, like a sub-routine that can be used by all the other children 
tickets. At the same time, this work may also require a new field to be 
defined in the DataBase. So we then create a ticket in the DBA queue for 
that field and THAT new ticket in the DBA queue will be created as a 
"DenedsOn' ticket.
I can see all those relationships when I run a search that includes 
"Parents", "Children", "DependsOn", and "DependedOnBy" as well as the 
due dates and "Work-Status" (a CF we have as mandatory for every ticket 
in all queues. It shows what process the work or development is in, ie. 
"Requested", "In Process", "UnitTesting", "System Testing", "QA 
Testing"). This allows us to create spreadsheet that becomes a project 
management report. Hope this helps.


Kenn
LBNL

On 9/22/2008 4:10 AM, Richard Hartmann wrote:
> Hi all,
> 
> what is the conceptual difference between Parent/Child and Depends on/
> Depended on by? To me, they mean essentially the same and I can't come
> up with a use case where both would be used simultaneously or even just
> differently.
> 
> If there is no real difference, wouldn't it make sense to deprecate
> either (while still supporting it, of course).
> 
> 
> Richard
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Re: [rt-users] Difference between Parent/Child and Depends on/Depended on by?

2008-09-22 Thread Kenneth Crocker
Richard,


There is also another difference. In the LINKS table, the "TYPE" of 
link maintained for a ticket is also different. In a situation where 
there is a Parent/Child relationship, the type is defined as "MembersOf" 
and if it is a DependsOn relationship, then the type is defined as 
"DependsOn". This would be important when creating a search. Hope this 
helps.

Kenn
LBNL

On 9/22/2008 7:35 AM, Richard Hartmann wrote:
> On Mon, Sep 22, 2008 at 15:03, Stephen Turner <[EMAIL PROTECTED]> wrote:
> 
>> Parent/child simply describes a relationship between tickets (children
>> belong to parent). Depends on enforces a rule - the depended on ticket must
>> be resolved before its dependent tickets can be resolved.
> 
> So basically, parent/child sit between the strong Depend and the weak
> Refer. Not sure if that is useful in any application, but I now know
> that I don't need it for my workflows.
> 
> 
> Thanks :)
> Richard
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Re: [rt-users] Difference between Parent/Child and Depends on/Depended on by?

2008-09-22 Thread Stephen Turner
On Mon, 22 Sep 2008 10:35:01 -0400, Richard Hartmann  
<[EMAIL PROTECTED]> wrote:

>
> So basically, parent/child sit between the strong Depend and the weak
> Refer. Not sure if that is useful in any application, but I now know
> that I don't need it for my workflows.
>
>
> Thanks :)
> Richard

I think we've used parent/child to group tickets that refer to the same  
issue - for example an outage reported by several people. It makes it easy  
to locate all those tickets and send out a single reply to them all when  
the outage is fixed.

Steve

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Re: [rt-users] Difference between Parent/Child and Depends on/Depended on by?

2008-09-22 Thread Richard Hartmann
On Mon, Sep 22, 2008 at 15:03, Stephen Turner <[EMAIL PROTECTED]> wrote:

> Parent/child simply describes a relationship between tickets (children
> belong to parent). Depends on enforces a rule - the depended on ticket must
> be resolved before its dependent tickets can be resolved.

So basically, parent/child sit between the strong Depend and the weak
Refer. Not sure if that is useful in any application, but I now know
that I don't need it for my workflows.


Thanks :)
Richard
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Re: [rt-users] Difference between Parent/Child and Depends on/Depended on by?

2008-09-22 Thread Stephen Turner
On Mon, 22 Sep 2008 07:10:22 -0400, Richard Hartmann  
<[EMAIL PROTECTED]> wrote:

> Hi all,
>
> what is the conceptual difference between Parent/Child and Depends on/
> Depended on by? To me, they mean essentially the same and I can't come
> up with a use case where both would be used simultaneously or even just
> differently.
>
> If there is no real difference, wouldn't it make sense to deprecate
> either (while still supporting it, of course).
>
>
> Richard

Parent/child simply describes a relationship between tickets (children  
belong to parent). Depends on enforces a rule - the depended on ticket  
must be resolved before its dependent tickets can be resolved.

I would point you to the RT Essentials book, but this part is backwards in  
the book (in my edition at least).

STeve

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[rt-users] Difference between Parent/Child and Depends on/Depended on by?

2008-09-22 Thread Richard Hartmann
Hi all,

what is the conceptual difference between Parent/Child and Depends on/
Depended on by? To me, they mean essentially the same and I can't come
up with a use case where both would be used simultaneously or even just
differently.

If there is no real difference, wouldn't it make sense to deprecate
either (while still supporting it, of course).


Richard
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Re: [rt-users] Difference between a ticket AdminCc and queue AdminCc

2007-12-03 Thread Kenneth Crocker

Todd,

Kool. Then we are in agreement, which makes me feel better. Thanks.

Kenn
LBNL

On 12/3/2007 12:41 PM, Todd Chapman wrote:

You are correct. I meant ACL decisions regarding the ticket.


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On 12/3/07, Kenneth Crocker <[EMAIL PROTECTED]> wrote:

Todd,


Your reply made me think. If I have a queue watcher Admincc set up with
the right to "AdminQueue", does your answer mean that if I add a name to
the TICKET AdminCc that this person will now have the right to
"AdminQueue"? I don't think that is right. I do not think that the ACL
is the same. email yes. Unless you are referring to ACL decisions ABOUT
email, then I agree.


Kenn
LBNL

On 12/3/2007 7:46 AM, Todd Chapman wrote:

They are treated equally when making ACL and email decisions.


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On 12/3/07, slamp slamp <[EMAIL PROTECTED]> wrote:

Is there a way to distinguish if the AdminCc belongs to the ticket
AdminCc or the queue AdminCc? Are they the same?

We have an AdminCc group for a queue.

We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd.

If I create a Scrip that says notify AdminCc on correspond, will RT
send to the ticket AdminCc or the queue AdminCc?

I don't know if I am making any sense but please help me clear this up.


currently all corresponders are added as Cc's and they show up in the
customers Cc list which we do not want. How can we avoid this?
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Re: [rt-users] Difference between a ticket AdminCc and queue AdminCc

2007-12-03 Thread Todd Chapman
You are correct. I meant ACL decisions regarding the ticket.


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On 12/3/07, Kenneth Crocker <[EMAIL PROTECTED]> wrote:
> Todd,
>
>
> Your reply made me think. If I have a queue watcher Admincc set up 
> with
> the right to "AdminQueue", does your answer mean that if I add a name to
> the TICKET AdminCc that this person will now have the right to
> "AdminQueue"? I don't think that is right. I do not think that the ACL
> is the same. email yes. Unless you are referring to ACL decisions ABOUT
> email, then I agree.
>
>
> Kenn
> LBNL
>
> On 12/3/2007 7:46 AM, Todd Chapman wrote:
> > They are treated equally when making ACL and email decisions.
> >
> > 
> > Now playing: French Connection - Monte Carlo
> > http://foxytunes.com/artist/french+connection/track/monte+carlo
> >
> > On 12/3/07, slamp slamp <[EMAIL PROTECTED]> wrote:
> >> Is there a way to distinguish if the AdminCc belongs to the ticket
> >> AdminCc or the queue AdminCc? Are they the same?
> >>
> >> We have an AdminCc group for a queue.
> >>
> >> We want to set corresponders as an AdminCc so they get Bcc'd instead of 
> >> Cc'd.
> >>
> >> If I create a Scrip that says notify AdminCc on correspond, will RT
> >> send to the ticket AdminCc or the queue AdminCc?
> >>
> >> I don't know if I am making any sense but please help me clear this up.
> >>
> >>
> >> currently all corresponders are added as Cc's and they show up in the
> >> customers Cc list which we do not want. How can we avoid this?
> >> ___
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
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> >>
> > ___
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Re: [rt-users] Difference between a ticket AdminCc and queue AdminCc

2007-12-03 Thread Kenneth Crocker

Todd,


	Your reply made me think. If I have a queue watcher Admincc set up with 
the right to "AdminQueue", does your answer mean that if I add a name to 
the TICKET AdminCc that this person will now have the right to 
"AdminQueue"? I don't think that is right. I do not think that the ACL 
is the same. email yes. Unless you are referring to ACL decisions ABOUT 
email, then I agree.



Kenn
LBNL

On 12/3/2007 7:46 AM, Todd Chapman wrote:

They are treated equally when making ACL and email decisions.


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On 12/3/07, slamp slamp <[EMAIL PROTECTED]> wrote:

Is there a way to distinguish if the AdminCc belongs to the ticket
AdminCc or the queue AdminCc? Are they the same?

We have an AdminCc group for a queue.

We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd.

If I create a Scrip that says notify AdminCc on correspond, will RT
send to the ticket AdminCc or the queue AdminCc?

I don't know if I am making any sense but please help me clear this up.


currently all corresponders are added as Cc's and they show up in the
customers Cc list which we do not want. How can we avoid this?
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Re: [rt-users] Difference between a ticket AdminCc and queue AdminCc

2007-12-03 Thread Todd Chapman
They are treated equally when making ACL and email decisions.


Now playing: French Connection - Monte Carlo
http://foxytunes.com/artist/french+connection/track/monte+carlo

On 12/3/07, slamp slamp <[EMAIL PROTECTED]> wrote:
> Is there a way to distinguish if the AdminCc belongs to the ticket
> AdminCc or the queue AdminCc? Are they the same?
>
> We have an AdminCc group for a queue.
>
> We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd.
>
> If I create a Scrip that says notify AdminCc on correspond, will RT
> send to the ticket AdminCc or the queue AdminCc?
>
> I don't know if I am making any sense but please help me clear this up.
>
>
> currently all corresponders are added as Cc's and they show up in the
> customers Cc list which we do not want. How can we avoid this?
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch 
> today.
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>
>
> Community help: http://wiki.bestpractical.com
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>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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[rt-users] Difference between a ticket AdminCc and queue AdminCc

2007-12-03 Thread slamp slamp
Is there a way to distinguish if the AdminCc belongs to the ticket
AdminCc or the queue AdminCc? Are they the same?

We have an AdminCc group for a queue.

We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd.

If I create a Scrip that says notify AdminCc on correspond, will RT
send to the ticket AdminCc or the queue AdminCc?

I don't know if I am making any sense but please help me clear this up.


currently all corresponders are added as Cc's and they show up in the
customers Cc list which we do not want. How can we avoid this?
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Re: [rt-users] Difference between

2006-12-14 Thread John Arends
Yes. The database will be on a different host than RT. So 
$DatabaseRTHost is the host that RT is running on and is used for 
security? While $DatabaseHost is the host that the database is running on


Ruslan Zakirov wrote:

On 12/15/06, John Arends <[EMAIL PROTECTED]> wrote:

I'm not sure I understand the difference from your explanation. If RT's
database is on an external host, I'd want to use $DatabaseHost with the
value of the database server's hostname.

So what is $DatabaseRTHost?
http://www.gossamer-threads.com/lists/rt/users/60014?search_string=DatabaseRTHost;#60014 



Are you setting up RT and its DB on different hosts?



Ruslan Zakirov wrote:
> The latter one is important for setups with RT server and RT's DB on
> different hosts.
>
> On 12/14/06, John Arends <[EMAIL PROTECTED]> wrote:
>> In the RT config file, what is the difference between $DatabaseHost 
and
>> $DatabaseRTHost? They both have the same initial value of 
localhost. Why

>> are there two values?
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>





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Re: [rt-users] Difference between

2006-12-14 Thread Ruslan Zakirov

On 12/15/06, John Arends <[EMAIL PROTECTED]> wrote:

I'm not sure I understand the difference from your explanation. If RT's
database is on an external host, I'd want to use $DatabaseHost with the
value of the database server's hostname.

So what is $DatabaseRTHost?

http://www.gossamer-threads.com/lists/rt/users/60014?search_string=DatabaseRTHost;#60014

Are you setting up RT and its DB on different hosts?



Ruslan Zakirov wrote:
> The latter one is important for setups with RT server and RT's DB on
> different hosts.
>
> On 12/14/06, John Arends <[EMAIL PROTECTED]> wrote:
>> In the RT config file, what is the difference between $DatabaseHost and
>> $DatabaseRTHost? They both have the same initial value of localhost. Why
>> are there two values?
>> ___
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>>
>
>




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Re: [rt-users] Difference between

2006-12-14 Thread John Arends
I'm not sure I understand the difference from your explanation. If RT's 
database is on an external host, I'd want to use $DatabaseHost with the 
value of the database server's hostname.


So what is $DatabaseRTHost?

Ruslan Zakirov wrote:

The latter one is important for setups with RT server and RT's DB on
different hosts.

On 12/14/06, John Arends <[EMAIL PROTECTED]> wrote:

In the RT config file, what is the difference between $DatabaseHost and
$DatabaseRTHost? They both have the same initial value of localhost. Why
are there two values?
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Re: [rt-users] Difference between

2006-12-14 Thread Jesse Vincent


On Dec 14, 2006, at 7:32 AM, John Arends wrote:

In the RT config file, what is the difference between $DatabaseHost  
and $DatabaseRTHost? They both have the same initial value of  
localhost. Why are there two values?




DatabaseHost is "where should RT find the database"
DatabaseRTHost is  "where should the database expect RT to be coming  
from?"



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Re: [rt-users] Difference between

2006-12-14 Thread Ruslan Zakirov

The latter one is important for setups with RT server and RT's DB on
different hosts.

On 12/14/06, John Arends <[EMAIL PROTECTED]> wrote:

In the RT config file, what is the difference between $DatabaseHost and
$DatabaseRTHost? They both have the same initial value of localhost. Why
are there two values?
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[rt-users] Difference between

2006-12-14 Thread John Arends
In the RT config file, what is the difference between $DatabaseHost and 
$DatabaseRTHost? They both have the same initial value of localhost. Why 
are there two values?

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