Re: SM email not sending with large attachments
go daddy is not supporting mail attachments above 1 MB. do you know the solution please advice On Sunday, May 4, 2014 11:37:14 PM UTC+4, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. I have several GoDaddy POP mail accounts, all have the same issue. My IMAP gmail account can send with no problems, my iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. I can send big attachments using GoDaddy's webmail. I contacted Support at Godaddy, but after trying a number things, the representative concluded it was likely a Mozilla issue. If it is, that doesn't explain why it worked before. I'm using Seamonkey 2.23 and 2.26 on Windows XP computers. My email provider is Godaddy.com; my ISP is Frontier.com. Does anyone know what might be causing my problem? ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
sharjah.knan...@gmail.com wrote: go daddy is not supporting mail attachments above 1 MB. do you know the solution please advice On Sunday, May 4, 2014 11:37:14 PM UTC+4, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. I have several GoDaddy POP mail accounts, all have the same issue. My IMAP gmail account can send with no problems, my iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. I can send big attachments using GoDaddy's webmail. I contacted Support at Godaddy, but after trying a number things, the representative concluded it was likely a Mozilla issue. If it is, that doesn't explain why it worked before. I'm using Seamonkey 2.23 and 2.26 on Windows XP computers. My email provider is Godaddy.com; my ISP is Frontier.com. Does anyone know what might be causing my problem? GoDaddy's webmail. I contacted Support at Godaddy, but after trying a number things, the representative concluded it was likely a Mozilla issue. If it is, that doesn't explain why it worked before. I'm using Seamonkey 2.23 and 2.26 on Windows XP computers. My email provider is Godaddy.com; my ISP is Frontier.com. Does anyone know what might be causing my problem? -- Vink home:http://ciudadpatricia.com User agent: Mozilla/5.0 (X11; Linux x86_64; rv:29.0) Gecko/20100101 Firefox/29.0 SeaMonkey/2.26 Q: Why did the astrophysicist order three hamburgers? A: Because he was hungry. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
sharjah.knan...@gmail.com pounded out : On Sunday, May 4, 2014 11:37:14 PM UTC+4, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: go daddy is not supporting mail attachments above 1 MB. do you know the solution please advice If it's true that they don't support attachments over 1 Mb then change your mail provider. -- Ed Mullen http://edmullen.net/ Why do they report power outages on TV? ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
sharjah.knan...@gmail.com wrote: go daddy is not supporting mail attachments above 1 MB. do you know the solution please advice I see three solutions: Compress the attachment and send it. Upload the file to a file hosting service such as Dropbox, or image hosting service if it is an image file, and send the recipient a link. Create a torrent and send that file to the recipient, then seed it in a bitorrent client, so they can download it. On Sunday, May 4, 2014 11:37:14 PM UTC+4, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. I have several GoDaddy POP mail accounts, all have the same issue. My IMAP gmail account can send with no problems, my iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. I can send big attachments using GoDaddy's webmail. I contacted Support at Godaddy, but after trying a number things, the representative concluded it was likely a Mozilla issue. If it is, that doesn't explain why it worked before. I'm using Seamonkey 2.23 and 2.26 on Windows XP computers. My email provider is Godaddy.com; my ISP is Frontier.com. Does anyone know what might be causing my problem? ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
GerardJan wrote, On 16/06/2014 09:53: sharjah.knan...@gmail.com wrote: go daddy is not supporting mail attachments above 1 MB. do you know the solution please advice On Sunday, May 4, 2014 11:37:14 PM UTC+4, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. I have several GoDaddy POP mail accounts, all have the same issue. My IMAP gmail account can send with no problems, my iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. I can send big attachments using GoDaddy's webmail. I contacted Support at Godaddy, but after trying a number things, the representative concluded it was likely a Mozilla issue. If it is, that doesn't explain why it worked before. I'm using Seamonkey 2.23 and 2.26 on Windows XP computers. My email provider is Godaddy.com; my ISP is Frontier.com. Does anyone know what might be causing my problem? GoDaddy's webmail. I contacted Support at Godaddy, but after trying a number things, the representative concluded it was likely a Mozilla issue. If it is, that doesn't explain why it worked before. I'm using Seamonkey 2.23 and 2.26 on Windows XP computers. My email provider is Godaddy.com; my ISP is Frontier.com. Does anyone know what might be causing my problem? I think, that i have already explained that the anti-virus is the culprit, because you have not disabled the check for mail content. The anti-virus check slow-down the sending process so much that you got: the connection to the SMTP server smtpout.secureserver.net timed out ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
On 06/16/2014 07:07 AM, Ed Mullen wrote: sharjah.knan...@gmail.com pounded out : On Sunday, May 4, 2014 11:37:14 PM UTC+4, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: go daddy is not supporting mail attachments above 1 MB. do you know the solution please advice If it's true that they don't support attachments over 1 Mb then change your mail provider. http://support.godaddy.com/help/article/2949/workspace-email-account-limitations Outgoing Mail Size (SMTP Relay) — There is a 30MB limit per email message that you send using SMTP, including file attachments, which have a size limit of 20MB total. Messages larger than 30MB are rejected by our outgoing server and you are notified. NOTE: The receiving mail server may have different size restrictions. Many mail providers and ISPs will reject mail larger than 5-10 MB. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
WaltS48 wrote: sharjah.knan...@gmail.com wrote: go daddy is not supporting mail attachments above 1 MB. do you know the solution please advice I see three solutions: Compress the attachment and send it. Upload the file to a file hosting service such as Dropbox, or image hosting service if it is an image file, and send the recipient a link. Create a torrent and send that file to the recipient, then seed it in a bitorrent client, so they can download it. On Sunday, May 4, 2014 11:37:14 PM UTC+4, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. I have several GoDaddy POP mail accounts, all have the same issue. My IMAP gmail account can send with no problems, my iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. I can send big attachments using GoDaddy's webmail. I contacted Support at Godaddy, but after trying a number things, the representative concluded it was likely a Mozilla issue. If it is, that doesn't explain why it worked before. I'm using Seamonkey 2.23 and 2.26 on Windows XP computers. My email provider is Godaddy.com; my ISP is Frontier.com. Does anyone know what might be causing my problem? -- Vink home:http://ciudadpatricia.com User agent: Mozilla/5.0 (X11; Linux x86_64; rv:29.0) Gecko/20100101 Firefox/29.0 SeaMonkey/2.26 Q: Why did the astrophysicist order three hamburgers? A: Because he was hungry. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
flyguy wrote, On 5/12/2014 11:22 AM: flyguy wrote, On 5/9/2014 10:17 PM: Paul B. Gallagher wrote, On 5/7/2014 10:49 PM: flyguy wrote: Ray_Net wrote, On 5/5/2014 12:18 PM: flyguy wrote, On 05/05/2014 17:00: Cerise wrote, On 5/4/2014 5:54 PM: On 5/4/2014 3:37 PM, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. See what happens if you try to send a large attachment with a different local mail client (looks like you're on XP? so Outlook Express might work for this test). That way you'll be trying to send a large attachment thru the same SMTP server from the same source, and can see if the problem really has anything to do with SeaMonkey. I just tried this, using Outlook Express 6. It has the same problems Seamonkey does, giving this message for a 2 MB message: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'test 8 - 2 MB attachment', Account: 'EricGoDaddy', Server: 'smtpout.secureserver.net', Protocol: SMTP, Port: 80, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F A 1 MB attachment sent with no issues. So, it's not Seamonkey, but perhaps it's Win XP, because I can use the GoDaddy accounts on my iPad, going through the same router (but with a wifi instead of ethernet connection the Win XP desktop uses), and send 3 MB attachments. Could be that your anti-virus is configured to check mails (i reset this option). Checking things slow down the activity ... enough to trigger the long period of inactivity decision to kill the connection. Bingo! I am unable to send a 4 MB attachment with my Norton Internet Security Smart Firewall enabled, but it sends easily with NIS Smart Firewall disabled. This is true on both computers. The iPads don't use NIS, so it's not causing them any problems, and they can send large attachments. Maybe it's Norton, maybe GoDaddy has their timeout settings set too close - who knows? I'll start with the GoDaddy forum to see if others have this issue, the try adjusting NIS, then Norton support if that doesn't work, and OK, here are a couple of places to look in NIS, which believe it or not is user-configurable. Contrary to popular belief, you don't have to accept all the default settings. 1) From the main panel, click Settings, choose the Network tab. 2) Choose the Message Protection section, and next to Email Antivirus Scan, click Configure. 3) Options to consider (both default to enabled): [?] Scan outgoing email messages [?] Protect against timeouts Found those, tried them, and changing them helped a little. What really seemed to fix things was enabling Silent Mode. Now, both computers can send 4 MB attachments without problems; before, even 700-800 KB wouldn't reliably send. Basically, Silent Mode suspends notification of alerts and much of the background processing while the CPU is busy. Here's a summary of Silent Mode: http://tinyurl.com/lew2f68 That's still not a fix, so I'm going to contact Norton and GoDaddy tomorrow, but at least it seems to be a workaround. Turns out, that's not a reliable workaround, either. The last time I couldn't send an attachment, it was turning off the Anti-virus that did the trick; at least, it was after doing that, that email sent. And today, it worked perfectly, with no changes or workarounds. Go figure. Im hoping it was a ISP problem that is now resolved. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
flyguy wrote, On 5/9/2014 10:17 PM: Paul B. Gallagher wrote, On 5/7/2014 10:49 PM: flyguy wrote: Ray_Net wrote, On 5/5/2014 12:18 PM: flyguy wrote, On 05/05/2014 17:00: Cerise wrote, On 5/4/2014 5:54 PM: On 5/4/2014 3:37 PM, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. See what happens if you try to send a large attachment with a different local mail client (looks like you're on XP? so Outlook Express might work for this test). That way you'll be trying to send a large attachment thru the same SMTP server from the same source, and can see if the problem really has anything to do with SeaMonkey. I just tried this, using Outlook Express 6. It has the same problems Seamonkey does, giving this message for a 2 MB message: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'test 8 - 2 MB attachment', Account: 'EricGoDaddy', Server: 'smtpout.secureserver.net', Protocol: SMTP, Port: 80, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F A 1 MB attachment sent with no issues. So, it's not Seamonkey, but perhaps it's Win XP, because I can use the GoDaddy accounts on my iPad, going through the same router (but with a wifi instead of ethernet connection the Win XP desktop uses), and send 3 MB attachments. Could be that your anti-virus is configured to check mails (i reset this option). Checking things slow down the activity ... enough to trigger the long period of inactivity decision to kill the connection. Bingo! I am unable to send a 4 MB attachment with my Norton Internet Security Smart Firewall enabled, but it sends easily with NIS Smart Firewall disabled. This is true on both computers. The iPads don't use NIS, so it's not causing them any problems, and they can send large attachments. Maybe it's Norton, maybe GoDaddy has their timeout settings set too close - who knows? I'll start with the GoDaddy forum to see if others have this issue, the try adjusting NIS, then Norton support if that doesn't work, and OK, here are a couple of places to look in NIS, which believe it or not is user-configurable. Contrary to popular belief, you don't have to accept all the default settings. 1) From the main panel, click Settings, choose the Network tab. 2) Choose the Message Protection section, and next to Email Antivirus Scan, click Configure. 3) Options to consider (both default to enabled): [?] Scan outgoing email messages [?] Protect against timeouts Found those, tried them, and changing them helped a little. What really seemed to fix things was enabling Silent Mode. Now, both computers can send 4 MB attachments without problems; before, even 700-800 KB wouldn't reliably send. Basically, Silent Mode suspends notification of alerts and much of the background processing while the CPU is busy. Here's a summary of Silent Mode: http://tinyurl.com/lew2f68 That's still not a fix, so I'm going to contact Norton and GoDaddy tomorrow, but at least it seems to be a workaround. Turns out, that's not a reliable workaround, either. The last time I couldn't send an attachment, it was turning off the Anti-virus that did the trick; at least, it was after doing that, that email sent. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Paul B. Gallagher wrote, On 5/7/2014 10:49 PM: flyguy wrote: Ray_Net wrote, On 5/5/2014 12:18 PM: flyguy wrote, On 05/05/2014 17:00: Cerise wrote, On 5/4/2014 5:54 PM: On 5/4/2014 3:37 PM, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. See what happens if you try to send a large attachment with a different local mail client (looks like you're on XP? so Outlook Express might work for this test). That way you'll be trying to send a large attachment thru the same SMTP server from the same source, and can see if the problem really has anything to do with SeaMonkey. I just tried this, using Outlook Express 6. It has the same problems Seamonkey does, giving this message for a 2 MB message: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'test 8 - 2 MB attachment', Account: 'EricGoDaddy', Server: 'smtpout.secureserver.net', Protocol: SMTP, Port: 80, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F A 1 MB attachment sent with no issues. So, it's not Seamonkey, but perhaps it's Win XP, because I can use the GoDaddy accounts on my iPad, going through the same router (but with a wifi instead of ethernet connection the Win XP desktop uses), and send 3 MB attachments. Could be that your anti-virus is configured to check mails (i reset this option). Checking things slow down the activity ... enough to trigger the long period of inactivity decision to kill the connection. Bingo! I am unable to send a 4 MB attachment with my Norton Internet Security Smart Firewall enabled, but it sends easily with NIS Smart Firewall disabled. This is true on both computers. The iPads don't use NIS, so it's not causing them any problems, and they can send large attachments. Maybe it's Norton, maybe GoDaddy has their timeout settings set too close - who knows? I'll start with the GoDaddy forum to see if others have this issue, the try adjusting NIS, then Norton support if that doesn't work, and OK, here are a couple of places to look in NIS, which believe it or not is user-configurable. Contrary to popular belief, you don't have to accept all the default settings. 1) From the main panel, click Settings, choose the Network tab. 2) Choose the Message Protection section, and next to Email Antivirus Scan, click Configure. 3) Options to consider (both default to enabled): [?] Scan outgoing email messages [?] Protect against timeouts Found those, tried them, and changing them helped a little. What really seemed to fix things was enabling Silent Mode. Now, both computers can send 4 MB attachments without problems; before, even 700-800 KB wouldn't reliably send. Basically, Silent Mode suspends notification of alerts and much of the background processing while the CPU is busy. Here's a summary of Silent Mode: http://tinyurl.com/lew2f68 That's still not a fix, so I'm going to contact Norton and GoDaddy tomorrow, but at least it seems to be a workaround. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Ray_Net wrote, On 5/5/2014 12:18 PM: flyguy wrote, On 05/05/2014 17:00: Cerise wrote, On 5/4/2014 5:54 PM: On 5/4/2014 3:37 PM, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. See what happens if you try to send a large attachment with a different local mail client (looks like you're on XP? so Outlook Express might work for this test). That way you'll be trying to send a large attachment thru the same SMTP server from the same source, and can see if the problem really has anything to do with SeaMonkey. I just tried this, using Outlook Express 6. It has the same problems Seamonkey does, giving this message for a 2 MB message: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'test 8 - 2 MB attachment', Account: 'EricGoDaddy', Server: 'smtpout.secureserver.net', Protocol: SMTP, Port: 80, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F A 1 MB attachment sent with no issues. So, it's not Seamonkey, but perhaps it's Win XP, because I can use the GoDaddy accounts on my iPad, going through the same router (but with a wifi instead of ethernet connection the Win XP desktop uses), and send 3 MB attachments. Could be that your anti-virus is configured to check mails (i reset this option). Checking things slow down the activity ... enough to trigger the long period of inactivity decision to kill the connection. Bingo! I am unable to send a 4 MB attachment with my Norton Internet Security Smart Firewall enabled, but it sends easily with NIS Smart Firewall disabled. This is true on both computers. The iPads don't use NIS, so it's not causing them any problems, and they can send large attachments. Maybe it's Norton, maybe GoDaddy has their timeout settings set too close - who knows? I'll start with the GoDaddy forum to see if others have this issue, the try adjusting NIS, then Norton support if that doesn't work, and ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
On 5/8/14 12:55 PM +0900, flyguy wrote: Ray_Net wrote, On 5/5/2014 12:18 PM: flyguy wrote, On 05/05/2014 17:00: Cerise wrote, On 5/4/2014 5:54 PM: On 5/4/2014 3:37 PM, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. See what happens if you try to send a large attachment with a different local mail client (looks like you're on XP? so Outlook Express might work for this test). That way you'll be trying to send a large attachment thru the same SMTP server from the same source, and can see if the problem really has anything to do with SeaMonkey. I just tried this, using Outlook Express 6. It has the same problems Seamonkey does, giving this message for a 2 MB message: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'test 8 - 2 MB attachment', Account: 'EricGoDaddy', Server: 'smtpout.secureserver.net', Protocol: SMTP, Port: 80, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F A 1 MB attachment sent with no issues. So, it's not Seamonkey, but perhaps it's Win XP, because I can use the GoDaddy accounts on my iPad, going through the same router (but with a wifi instead of ethernet connection the Win XP desktop uses), and send 3 MB attachments. Could be that your anti-virus is configured to check mails (i reset this option). Checking things slow down the activity ... enough to trigger the long period of inactivity decision to kill the connection. Bingo! I am unable to send a 4 MB attachment with my Norton Internet Security Smart Firewall enabled, but it sends easily with NIS Smart Firewall disabled. This is true on both computers. The iPads don't use NIS, so it's not causing them any problems, and they can send large attachments. Maybe it's Norton, maybe GoDaddy has their timeout settings set too close - who knows? I'll start with the GoDaddy forum to see if others have this issue, the try adjusting NIS, then Norton support if that doesn't work, and And I think you already found the source of the probelm: NIS. I'd be looking there first. I know on my system, KAV's so-called web protection module would often cause all HTTP traffic to come to a grinding halt, which would necessitate a reboot or log out/log in. Disabling that apparently half-baked feature solved my woes. Antivirus software is notorious for getting in the way of a pleasant computing experience. I seldom find that SeaMonkey is to blame for such woes. -- / // Trane Francks tr...@tranefrancks.com Tokyo, Japan // Practice random kindness and senseless acts of beauty. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
flyguy wrote: Ray_Net wrote, On 5/5/2014 12:18 PM: flyguy wrote, On 05/05/2014 17:00: Cerise wrote, On 5/4/2014 5:54 PM: On 5/4/2014 3:37 PM, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. See what happens if you try to send a large attachment with a different local mail client (looks like you're on XP? so Outlook Express might work for this test). That way you'll be trying to send a large attachment thru the same SMTP server from the same source, and can see if the problem really has anything to do with SeaMonkey. I just tried this, using Outlook Express 6. It has the same problems Seamonkey does, giving this message for a 2 MB message: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'test 8 - 2 MB attachment', Account: 'EricGoDaddy', Server: 'smtpout.secureserver.net', Protocol: SMTP, Port: 80, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F A 1 MB attachment sent with no issues. So, it's not Seamonkey, but perhaps it's Win XP, because I can use the GoDaddy accounts on my iPad, going through the same router (but with a wifi instead of ethernet connection the Win XP desktop uses), and send 3 MB attachments. Could be that your anti-virus is configured to check mails (i reset this option). Checking things slow down the activity ... enough to trigger the long period of inactivity decision to kill the connection. Bingo! I am unable to send a 4 MB attachment with my Norton Internet Security Smart Firewall enabled, but it sends easily with NIS Smart Firewall disabled. This is true on both computers. The iPads don't use NIS, so it's not causing them any problems, and they can send large attachments. Maybe it's Norton, maybe GoDaddy has their timeout settings set too close - who knows? I'll start with the GoDaddy forum to see if others have this issue, the try adjusting NIS, then Norton support if that doesn't work, and OK, here are a couple of places to look in NIS, which believe it or not is user-configurable. Contrary to popular belief, you don't have to accept all the default settings. 1) From the main panel, click Settings, choose the Network tab. 2) Choose the Message Protection section, and next to Email Antivirus Scan, click Configure. 3) Options to consider (both default to enabled): [?] Scan outgoing email messages [?] Protect against timeouts -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
On 5/6/14 1:48 AM +0900, Paul B. Gallagher wrote: Cerise wrote: On 5/5/2014 5:49 AM, Paul B. Gallagher wrote: The most obvious hypothesis is that the ISP changed its policy. But that will have to be proven by the alternate-email-client test. The most obvious is really that their SMTP server is broken. The thread starter is getting a timeout, not an SMTP error response that says the message is too large. That could be, too. But I've seen enough erroneous error messages in my day that I don't automatically trust their diagnoses. When I run my Access database, I sometimes get a message that the system doesn't have enough memory or disk space to do such-and-such, when in fact it has oodles of both and Access is choosing not to use it. The OP has just reported this morning that his test with Outhouse Distress failed in exactly the same way as SeaMonkey did, so the problem isn't with the email client. The problem could be something as obtuse as a network adapter driver that needs an update. It may be with the originating system rather than on the destination server. -- / // Trane Francks tr...@tranefrancks.com Tokyo, Japan // Practice random kindness and senseless acts of beauty. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Cerise wrote, On 05/05/2014 06:27: On 5/5/2014 12:18 AM, flyguy wrote: Would these be satisfactory tests? * My IMAP gmail account can send with no problems (done on the Win XP computer) * My iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. * I can send big attachments using GoDaddy's webmail. With each of those, you are sending either from a different machine, or using different servers. You want to reduce the variables ... and using a different mail client to connect to the same SMTP server from the same PC would do that. So, he must per exemple try to send with Pegasus Mail the same mail, with the same pc, using smtp connection to smtpout.secureserver.net. If it fails .. SM is not involved and PegasusMail is also not involved. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
On 5/5/2014 1:46 AM, Ray_Net wrote: Cerise wrote, On 05/05/2014 06:27: On 5/5/2014 12:18 AM, flyguy wrote: Would these be satisfactory tests? * My IMAP gmail account can send with no problems (done on the Win XP computer) * My iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. * I can send big attachments using GoDaddy's webmail. With each of those, you are sending either from a different machine, or using different servers. You want to reduce the variables ... and using a different mail client to connect to the same SMTP server from the same PC would do that. So, he must per exemple try to send with Pegasus Mail the same mail, with the same pc, using smtp connection to smtpout.secureserver.net. If it fails .. SM is not involved and PegasusMail is also not involved. Why not just contact the ISP and ask if there is a size limit on emails sent on a POP account. Most do have size limits. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
On 5/5/2014 3:37 AM, Ron Hunter wrote: Why not just contact the ISP and ask if there is a size limit on emails sent on a POP account. Most do have size limits. Because that's what happend in the first post, and ISP is saying it's SeaMonkey. Trying another client is a way to push it back to them, so they don't leave it broken. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Cerise wrote, On 05/05/2014 09:47: On 5/5/2014 3:37 AM, Ron Hunter wrote: Why not just contact the ISP and ask if there is a size limit on emails sent on a POP account. Most do have size limits. Because that's what happend in the first post, and ISP is saying it's SeaMonkey. Trying another client is a way to push it back to them, so they don't leave it broken. A little detail Why in the first post, we see it worked before. ? ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Ray_Net wrote: Cerise wrote, On 05/05/2014 09:47: On 5/5/2014 3:37 AM, Ron Hunter wrote: Why not just contact the ISP and ask if there is a size limit on emails sent on a POP account. Most do have size limits. Because that's what happend in the first post, and ISP is saying it's SeaMonkey. Trying another client is a way to push it back to them, so they don't leave it broken. A little detail Why in the first post, we see it worked before. ? The most obvious hypothesis is that the ISP changed its policy. But that will have to be proven by the alternate-email-client test. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
On 5/5/2014 5:49 AM, Paul B. Gallagher wrote: The most obvious hypothesis is that the ISP changed its policy. But that will have to be proven by the alternate-email-client test. The most obvious is really that their SMTP server is broken. The thread starter is getting a timeout, not an SMTP error response that says the message is too large. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
On 5/4/2014 3:37 PM, flyguy wrote: I contacted Support at Godaddy, but after trying a number things, the representative concluded it was likely a Mozilla issue. If it is, that doesn't explain why it worked before. So it seems that GoDaddy has been there before, with intermittent mail failures: http://forums.mozillazine.org/viewtopic.php?t=1069295 https://discussions.apple.com/thread/1705596?start=0tstart=0 It seems that people resolve this by not using their outgoing mail service. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Cerise wrote, On 5/4/2014 5:54 PM: On 5/4/2014 3:37 PM, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. See what happens if you try to send a large attachment with a different local mail client (looks like you're on XP? so Outlook Express might work for this test). That way you'll be trying to send a large attachment thru the same SMTP server from the same source, and can see if the problem really has anything to do with SeaMonkey. I just tried this, using Outlook Express 6. It has the same problems Seamonkey does, giving this message for a 2 MB message: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'test 8 - 2 MB attachment', Account: 'EricGoDaddy', Server: 'smtpout.secureserver.net', Protocol: SMTP, Port: 80, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F A 1 MB attachment sent with no issues. So, it's not Seamonkey, but perhaps it's Win XP, because I can use the GoDaddy accounts on my iPad, going through the same router (but with a wifi instead of ethernet connection the Win XP desktop uses), and send 3 MB attachments. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Ron Hunter wrote, On 5/5/2014 12:37 AM: On 5/5/2014 1:46 AM, Ray_Net wrote: Cerise wrote, On 05/05/2014 06:27: On 5/5/2014 12:18 AM, flyguy wrote: Would these be satisfactory tests? * My IMAP gmail account can send with no problems (done on the Win XP computer) * My iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. * I can send big attachments using GoDaddy's webmail. With each of those, you are sending either from a different machine, or using different servers. You want to reduce the variables ... and using a different mail client to connect to the same SMTP server from the same PC would do that. So, he must per exemple try to send with Pegasus Mail the same mail, with the same pc, using smtp connection to smtpout.secureserver.net. If it fails .. SM is not involved and PegasusMail is also not involved. Why not just contact the ISP and ask if there is a size limit on emails sent on a POP account. Most do have size limits. GoDaddy says their size limit is about 25 MB. I've sent up to 10 MB in the past, and yesterday sent 4 MB using my iPad. Oddly, it has no problems sending attachments using my GoDaddy accounts. My ISP (Frontier), the company that provides my internet service, does not impose an attachment limit on mail if I'm using someone else's server. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Ray_Net wrote, On 5/5/2014 2:28 AM: Cerise wrote, On 05/05/2014 09:47: On 5/5/2014 3:37 AM, Ron Hunter wrote: Why not just contact the ISP and ask if there is a size limit on emails sent on a POP account. Most do have size limits. Because that's what happend in the first post, and ISP is saying it's SeaMonkey. Trying another client is a way to push it back to them, so they don't leave it broken. A little detail Why in the first post, we see it worked before. ? Yes, that's an odd thing: we've routinely sent 5 MB to 10 MB attachments over the last couple of years, from both computers; in the last couple of weeks, neither computer (both Win XP desktops) can send 2 MB attachments. One desktop is using SM 2.26, the other SM 2.23. I wonder if this is related to Win XP, since the iPad has no problems with attachments on these accounts? ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Cerise wrote: On 5/5/2014 5:49 AM, Paul B. Gallagher wrote: The most obvious hypothesis is that the ISP changed its policy. But that will have to be proven by the alternate-email-client test. The most obvious is really that their SMTP server is broken. The thread starter is getting a timeout, not an SMTP error response that says the message is too large. That could be, too. But I've seen enough erroneous error messages in my day that I don't automatically trust their diagnoses. When I run my Access database, I sometimes get a message that the system doesn't have enough memory or disk space to do such-and-such, when in fact it has oodles of both and Access is choosing not to use it. The OP has just reported this morning that his test with Outhouse Distress failed in exactly the same way as SeaMonkey did, so the problem isn't with the email client. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
flyguy wrote, On 05/05/2014 17:00: Cerise wrote, On 5/4/2014 5:54 PM: On 5/4/2014 3:37 PM, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. See what happens if you try to send a large attachment with a different local mail client (looks like you're on XP? so Outlook Express might work for this test). That way you'll be trying to send a large attachment thru the same SMTP server from the same source, and can see if the problem really has anything to do with SeaMonkey. I just tried this, using Outlook Express 6. It has the same problems Seamonkey does, giving this message for a 2 MB message: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'test 8 - 2 MB attachment', Account: 'EricGoDaddy', Server: 'smtpout.secureserver.net', Protocol: SMTP, Port: 80, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F A 1 MB attachment sent with no issues. So, it's not Seamonkey, but perhaps it's Win XP, because I can use the GoDaddy accounts on my iPad, going through the same router (but with a wifi instead of ethernet connection the Win XP desktop uses), and send 3 MB attachments. Could be that your anti-virus is configured to check mails (i reset this option). Checking things slow down the activity ... enough to trigger the long period of inactivity decision to kill the connection. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
flyguy wrote: Ron Hunter wrote, On 5/5/2014 12:37 AM: On 5/5/2014 1:46 AM, Ray_Net wrote: Cerise wrote, On 05/05/2014 06:27: On 5/5/2014 12:18 AM, flyguy wrote: Would these be satisfactory tests? * My IMAP gmail account can send with no problems (done on the Win XP computer) * My iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. * I can send big attachments using GoDaddy's webmail. With each of those, you are sending either from a different machine, or using different servers. You want to reduce the variables ... and using a different mail client to connect to the same SMTP server from the same PC would do that. So, he must per exemple try to send with Pegasus Mail the same mail, with the same pc, using smtp connection to smtpout.secureserver.net. If it fails .. SM is not involved and PegasusMail is also not involved. Why not just contact the ISP and ask if there is a size limit on emails sent on a POP account. Most do have size limits. GoDaddy says their size limit is about 25 MB. I've sent up to 10 MB in the past, and yesterday sent 4 MB using my iPad. Oddly, it has no problems sending attachments using my GoDaddy accounts. My ISP (Frontier), the company that provides my internet service, does not impose an attachment limit on mail if I'm using someone else's server. And don't forget there is email encoding overhead. An attachment that is exactly 10 Mb would make and email larger than 10 Mb even if the email has null content other than that. -- Ed Mullen http://edmullen.net/ You ... ewe ... yew? No wonder this English is so hard to learn! ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Ed Mullen wrote: And don't forget there is email encoding overhead. An attachment that is exactly 10 Mb would make and email larger than 10 Mb even if the email has null content other than that. ..generally about 30% overhead. A 10Mb file would take about 13Mb to send via email. -- -bts -This space for rent, but the price is high ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
On 5/5/2014 10:07 AM, Cerise wrote: On 5/4/2014 3:37 PM, flyguy wrote: I contacted Support at Godaddy, but after trying a number things, the representative concluded it was likely a Mozilla issue. If it is, that doesn't explain why it worked before. So it seems that GoDaddy has been there before, with intermittent mail failures: http://forums.mozillazine.org/viewtopic.php?t=1069295 https://discussions.apple.com/thread/1705596?start=0tstart=0 It seems that people resolve this by not using their outgoing mail service. If you are using an ISP and your correspondent is using the same ISP then the ISP limit is all you have to worry about. But it is possible that your correspondent is on a different ISP with a different (lower) limit! ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Rick Merrill wrote: If you are using an ISP and your correspondent is using the same ISP then the ISP limit is all you have to worry about. But it is possible that your correspondent is on a different ISP with a different (lower) limit! In that case, you would normally be able to send the message, but then you'd get a bounce message in response, saying the other ISP had refused to accept it. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
On 5/4/2014 3:37 PM, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. See what happens if you try to send a large attachment with a different local mail client (looks like you're on XP? so Outlook Express might work for this test). That way you'll be trying to send a large attachment thru the same SMTP server from the same source, and can see if the problem really has anything to do with SeaMonkey. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. I have several GoDaddy POP mail accounts, all have the same issue. My IMAP gmail account can send with no problems, my iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. I can send big attachments using GoDaddy's webmail. I contacted Support at Godaddy, but after trying a number things, the representative concluded it was likely a Mozilla issue. If it is, that doesn't explain why it worked before. I'm using Seamonkey 2.23 and 2.26 on Windows XP computers. My email provider is Godaddy.com; my ISP is Frontier.com. Does anyone know what might be causing my problem? I think you can rule out SeaMonkey as the problem; I've routinely sent attachments as large as 25 MB with no problem. These limits are usually imposed by the ISP, not the email program. -- War doesn't determine who's right, just who's left. -- Paul B. Gallagher ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
Cerise wrote, On 5/4/2014 5:54 PM: On 5/4/2014 3:37 PM, flyguy wrote: The last two weeks or so, I've been unable to reliably send emails with attachments over 1 MB or so. Under 1 MB, and it sends normally; from 1 to 2 MB, it might take several tries to send it; over 2 MB, and it won't send at all. When it doesn't send, I get the error message: Sending of message failed. The message could not be sent because the connection to the SMTP server smtpout.secureserver.net timed out. Try again or contact your network administrator. See what happens if you try to send a large attachment with a different local mail client (looks like you're on XP? so Outlook Express might work for this test). That way you'll be trying to send a large attachment thru the same SMTP server from the same source, and can see if the problem really has anything to do with SeaMonkey. Would these be satisfactory tests? * My IMAP gmail account can send with no problems (done on the Win XP computer) * My iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. * I can send big attachments using GoDaddy's webmail. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
Re: SM email not sending with large attachments
On 5/5/2014 12:18 AM, flyguy wrote: Would these be satisfactory tests? * My IMAP gmail account can send with no problems (done on the Win XP computer) * My iPad (using the same router, but with wifi) has the same Godaddy accounts on it, and they can all send the attachments - no problems. * I can send big attachments using GoDaddy's webmail. With each of those, you are sending either from a different machine, or using different servers. You want to reduce the variables ... and using a different mail client to connect to the same SMTP server from the same PC would do that. ___ support-seamonkey mailing list support-seamonkey@lists.mozilla.org https://lists.mozilla.org/listinfo/support-seamonkey
