Re: [U2] Reasons to continue with Software vendor support
IBM told us otherwise at the time, they told us we had to buy it through the var that sold us the licenses. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Wjhonson Sent: Saturday, June 30, 2012 11:49 AM To: u2-users@listserver.u2ug.org Subject: Re: [U2] Reasons to continue with Software vendor support You can get your U2 support directly through Rocket. And then you can get your software support from anyone you choose. You can then tell the vendor to take a flying leap :) Or more colorful language. -Original Message- From: Holt, Jake jh...@samsill.com To: U2 Users List u2-users@listserver.u2ug.org Sent: Fri, Jun 29, 2012 2:37 pm Subject: Re: [U2] Reasons to continue with Software vendor support We dropped support because epicor was forcing us to pay both the DB support and their own software maintenance support, we couldn't just maintain the DB support, we would have kept UniVerse support if they would have let us. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Brutzman Sent: Friday, June 29, 2012 1:54 PM To: U2 Users List Subject: Re: [U2] Reasons to continue with Software vendor support We here have yearly UniVerse support with Rocket. The cost is modest. We are using HP-Ux. The Rocket support gets us the database upgrades and once or twice we have had database upgrade issues that Rocket handled rather well. If we were to drop support... last time that I checked... it was twice the price to get back on. For us here, our Rocket support is something of an insurance policy. If Epicor is dropping ManFact support... it sounds like Epicor would be merely marking-up Rocket's U2 services. --Bill ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
This discussion prompted me to complete another blog/article in my series on Marketing in the Pick Industry: http://nebula-rnd.com/blog/tech/mv/2012/07/vars1.html I believe the services provided by resellers can be directly related to perceptions of our industry as a whole. Tony Gravagno Nebula Research and Development TG@ remove.pleaseNebula-RnD.com Nebula-RnD.com/blog Visit http://PickWiki.com! Contribute! http://Twitter.com/TonyGravagno http://groups.google.com/group/mvdbms/about ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
As a vendor, I have kept out of this, having a vested interest. Nearly 30 years ago, we did an intellectual property swap with the then owners of MANFACT, and have continued developing and supplying our product since. We call it Beacon for Business. We believe the income we enjoy from our customers comes with responsibility for supplying: -warranty (fixing any bugs) -answering questions -supply of continued enhancements Enhancements include about 1,000 changes per year including: -VB .Net user interface -parameter-driven data entry, reports, forms and queries -upgrades driven from user wish-lists, eg barcodes -latest is integration with online shop floor machine monitoring and management If Epicor have taken over MANFACT, without taking on the responsibilities, there is no advantage to be gained by staying with them. Such a pity! -- Kate Stanton Walstan Systems Ltd 4 Kelmarna Ave, Herne Bay, Auckland 1011, New Zealand Phone: + 64 9 360 5310 Mobile: + 64 21 400 486 Email: k...@walstan.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
Whilst another partner could provide a support service they can't provide Rocket maintenance for licenses sold by someone else. However there is a process you can go through with Rocket to keep your licenses on maintenance, get in touch and talk to them. George Land On 29/06/2012 23:09, Wjhonson wjhon...@aol.com wrote: They can't force you to *not* have support with anyone. So you are free to get your Universe support through any other provider. -Original Message- From: Holt, Jake jh...@samsill.com To: U2 Users List u2-users@listserver.u2ug.org Sent: Fri, Jun 29, 2012 2:37 pm Subject: Re: [U2] Reasons to continue with Software vendor support We dropped support because epicor was forcing us to pay both the DB upport and their own software maintenance support, we couldn't just aintain the DB support, we would have kept UniVerse support if they ould have let us. -Original Message- rom: u2-users-boun...@listserver.u2ug.org mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Brutzman ent: Friday, June 29, 2012 1:54 PM o: U2 Users List ubject: Re: [U2] Reasons to continue with Software vendor support We here have yearly UniVerse support with Rocket. The cost is modest. e are using HP-Ux. The Rocket support gets us the database upgrades nd once or twice we have had database upgrade issues that Rocket andled rather well. If we were to drop support... last time that I checked... it was twice he price to get back on. For us here, our Rocket support is something f an insurance policy. If Epicor is dropping ManFact support... it sounds like Epicor would be erely marking-up Rocket's U2 services. --Bill __ 2-Users mailing list 2-us...@listserver.u2ug.org ttp://listserver.u2ug.org/mailman/listinfo/u2-users __ 2-Users mailing list 2-us...@listserver.u2ug.org ttp://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
You can get your U2 support directly through Rocket. And then you can get your software support from anyone you choose. You can then tell the vendor to take a flying leap :) Or more colorful language. -Original Message- From: Holt, Jake jh...@samsill.com To: U2 Users List u2-users@listserver.u2ug.org Sent: Fri, Jun 29, 2012 2:37 pm Subject: Re: [U2] Reasons to continue with Software vendor support We dropped support because epicor was forcing us to pay both the DB support and their own software maintenance support, we couldn't just maintain the DB support, we would have kept UniVerse support if they would have let us. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Brutzman Sent: Friday, June 29, 2012 1:54 PM To: U2 Users List Subject: Re: [U2] Reasons to continue with Software vendor support We here have yearly UniVerse support with Rocket. The cost is modest. We are using HP-Ux. The Rocket support gets us the database upgrades and once or twice we have had database upgrade issues that Rocket handled rather well. If we were to drop support... last time that I checked... it was twice the price to get back on. For us here, our Rocket support is something of an insurance policy. If Epicor is dropping ManFact support... it sounds like Epicor would be merely marking-up Rocket's U2 services. --Bill ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
I have a potential issue coming up. Our CFO seems to want to be more penny pinching than normal and is trying to get us to discontinue our support from our main vendor (We currently use ManFact from EpiCor). This seems like a REALLY bad idea, but it keeps coming up. Can I get some outside opinions on why we should keep the support going? I'd like as many as possible because I'd like to put an end to this once and for all. All comments would be welcome. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
John, This is tough one, it happened to me and I lost out. I personally miss the convenience of grabbing the phone and calling my 'old friends', but I have found that I can plow through most problems. For our management the main consideration is that we will not be doing any future upgrades to our app (Dataflo - Epicor). So the 'free' upgrade release which comes with the support contract is of no interest to us. Ditto for Unidata. Ditto for Wintegrate. Furthermore we have been so long on our current release most of the baseline bugs that could impact our business process have long ago been patched (by Epicor or by me). As such we do not expect to encounter need for bug support. Our internal business processes are heavily proceduralized (word?), so there is no need for user education support. Our hardware support is direct (HP, HP-UX). This is mission-critical, so we must continue with support with HP (and we have used that in the meantime). Marc Rutherford Principal Programmer Analyst Advanced Bionics LLC 661) 362 1754 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of John Varney Sent: Friday, June 29, 2012 8:46 AM To: 'U2 Users List' Subject: Re: [U2] Reasons to continue with Software vendor support I have a potential issue coming up. Our CFO seems to want to be more penny pinching than normal and is trying to get us to discontinue our support from our main vendor (We currently use ManFact from EpiCor). This seems like a REALLY bad idea, but it keeps coming up. Can I get some outside opinions on why we should keep the support going? I'd like as many as possible because I'd like to put an end to this once and for all. All comments would be welcome. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
You should end support because it would give more independent contractors a job. -Original Message- From: John Varney jvar...@soft-target-tech.com To: 'U2 Users List' u2-users@listserver.u2ug.org Sent: Fri, Jun 29, 2012 9:13 am Subject: Re: [U2] Reasons to continue with Software vendor support I have a potential issue coming up. Our CFO seems to want to be more penny inching than normal and is trying to get us to discontinue our support from ur main vendor (We currently use ManFact from EpiCor). This seems like a EALLY bad idea, but it keeps coming up. Can I get some outside opinions on hy we should keep the support going? I'd like as many as possible because 'd like to put an end to this once and for all. All comments would be elcome. __ 2-Users mailing list 2-us...@listserver.u2ug.org ttp://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
I can understand your concern and also the reasoning of your boss. Since you are dealing with Epicor cancelling the maintenance for ManFact will most likely mean that they will cancel your U2 support too. The company I work for went through the same drama. 'You cancel the support contract for Avante and you can't have support for UniData anymore', is what Epicor said. Since Avante had been heavily modified (mainly by Epicor themselves) every call was charged unless we could prove that it was a genuine bug. By the time I found the bug and could prove that this was in the original code too I could as easily just fix it myself. What good is paying for support only to get charged nearly every time you have a problem? So management decided to cancel the contract. But they went to another VAR to have at least Unidata and SB+ under support and a resource of experienced programmers that can help out if the IT department can't solve a problem with Avante. Management is happy because they save a substantial amount of money and I don't care because I didn't get any help from Epicor anyway and the guys working for our new VAR are much better. So if you ask me - go for it - find another Rocket VAR so your database is still supported and give Epicor the boot. On 29/06/2012 16:46, John Varney wrote: I have a potential issue coming up. Our CFO seems to want to be more penny pinching than normal and is trying to get us to discontinue our support from our main vendor (We currently use ManFact from EpiCor). This seems like a REALLY bad idea, but it keeps coming up. Can I get some outside opinions on why we should keep the support going? I'd like as many as possible because I'd like to put an end to this once and for all. All comments would be welcome. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
hey marc, how's that SAP installation going? wasn't that supposed to be up and running by now? not that the suits ever get overly optimistic about time frames, eh? lol -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Rutherford, Marc Sent: Friday, June 29, 2012 9:16 AM To: U2 Users List Subject: Re: [U2] Reasons to continue with Software vendor support John, This is tough one, it happened to me and I lost out. I personally miss the convenience of grabbing the phone and calling my 'old friends', but I have found that I can plow through most problems. For our management the main consideration is that we will not be doing any future upgrades to our app (Dataflo - Epicor). So the 'free' upgrade release which comes with the support contract is of no interest to us. Ditto for Unidata. Ditto for Wintegrate. Furthermore we have been so long on our current release most of the baseline bugs that could impact our business process have long ago been patched (by Epicor or by me). As such we do not expect to encounter need for bug support. Our internal business processes are heavily proceduralized (word?), so there is no need for user education support. Our hardware support is direct (HP, HP-UX). This is mission-critical, so we must continue with support with HP (and we have used that in the meantime). Marc Rutherford Principal Programmer Analyst Advanced Bionics LLC 661) 362 1754 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of John Varney Sent: Friday, June 29, 2012 8:46 AM To: 'U2 Users List' Subject: Re: [U2] Reasons to continue with Software vendor support I have a potential issue coming up. Our CFO seems to want to be more penny pinching than normal and is trying to get us to discontinue our support from our main vendor (We currently use ManFact from EpiCor). This seems like a REALLY bad idea, but it keeps coming up. Can I get some outside opinions on why we should keep the support going? I'd like as many as possible because I'd like to put an end to this once and for all. All comments would be welcome. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
We had ManFact for over 15 years (I was not here for all that time) and there came a point in our corporate life where this very question arose. We sat down and did an analysis of how many times did we call against the cost. We considered that (essentially) there were only two good support people for ManFact plus the fact that Epicor was stopping all development, we decided for us that it would be cheaper over a year to go it alone. We have found that the times we may have called Epicor in the past, we were able to slug through the matter and resolve the issue ourselves. We said sayonara to them and for us it was the best decision. Barry Rogen Senior Programmer/Analyst PNY Technologies, Inc. (973) 560-5327 bro...@pny.com We are continually faced with great opportunities brilliantly disguised as insoluble problems. John W Gardner -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of John Varney Sent: Friday, June 29, 2012 11:46 AM To: 'U2 Users List' Subject: Re: [U2] Reasons to continue with Software vendor support I have a potential issue coming up. Our CFO seems to want to be more penny pinching than normal and is trying to get us to discontinue our support from our main vendor (We currently use ManFact from EpiCor). This seems like a REALLY bad idea, but it keeps coming up. Can I get some outside opinions on why we should keep the support going? I'd like as many as possible because I'd like to put an end to this once and for all. All comments would be welcome. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
just note, by the book, your u2 licenses which are sold as embedded product are nontransferable - by the book. that's not to say you can't outright go buy new u2 licenses - but again, (depending on Epicor's VAR agreement with Rocket, IBM, et all) you may not have transferable u2 licenses. m On Fri, Jun 29, 2012 at 12:24 PM, Mecki Foerthmann mec...@gmx.net wrote: I can understand your concern and also the reasoning of your boss. Since you are dealing with Epicor cancelling the maintenance for ManFact will most likely mean that they will cancel your U2 support too. The company I work for went through the same drama. 'You cancel the support contract for Avante and you can't have support for UniData anymore', is what Epicor said. Since Avante had been heavily modified (mainly by Epicor themselves) every call was charged unless we could prove that it was a genuine bug. By the time I found the bug and could prove that this was in the original code too I could as easily just fix it myself. What good is paying for support only to get charged nearly every time you have a problem? So management decided to cancel the contract. But they went to another VAR to have at least Unidata and SB+ under support and a resource of experienced programmers that can help out if the IT department can't solve a problem with Avante. Management is happy because they save a substantial amount of money and I don't care because I didn't get any help from Epicor anyway and the guys working for our new VAR are much better. So if you ask me - go for it - find another Rocket VAR so your database is still supported and give Epicor the boot. On 29/06/2012 16:46, John Varney wrote: I have a potential issue coming up. Our CFO seems to want to be more penny pinching than normal and is trying to get us to discontinue our support from our main vendor (We currently use ManFact from EpiCor). This seems like a REALLY bad idea, but it keeps coming up. Can I get some outside opinions on why we should keep the support going? I'd like as many as possible because I'd like to put an end to this once and for all. All comments would be welcome. __**_ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/**mailman/listinfo/u2-usershttp://listserver.u2ug.org/mailman/listinfo/u2-users __**_ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/**mailman/listinfo/u2-usershttp://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
We here have yearly UniVerse support with Rocket. The cost is modest. We are using HP-Ux. The Rocket support gets us the database upgrades and once or twice we have had database upgrade issues that Rocket handled rather well. If we were to drop support... last time that I checked... it was twice the price to get back on. For us here, our Rocket support is something of an insurance policy. If Epicor is dropping ManFact support... it sounds like Epicor would be merely marking-up Rocket's U2 services. --Bill ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
Still a rosy glow on the horizon, no project, no budget... Marc Rutherford Principal Programmer Analyst Advanced Bionics LLC 661) 362 1754 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Allen E. Elwood Sent: Friday, June 29, 2012 10:02 AM To: 'U2 Users List' Subject: Re: [U2] Reasons to continue with Software vendor support hey marc, how's that SAP installation going? wasn't that supposed to be up and running by now? not that the suits ever get overly optimistic about time frames, eh? lol -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Rutherford, Marc Sent: Friday, June 29, 2012 9:16 AM To: U2 Users List Subject: Re: [U2] Reasons to continue with Software vendor support John, This is tough one, it happened to me and I lost out. I personally miss the convenience of grabbing the phone and calling my 'old friends', but I have found that I can plow through most problems. For our management the main consideration is that we will not be doing any future upgrades to our app (Dataflo - Epicor). So the 'free' upgrade release which comes with the support contract is of no interest to us. Ditto for Unidata. Ditto for Wintegrate. Furthermore we have been so long on our current release most of the baseline bugs that could impact our business process have long ago been patched (by Epicor or by me). As such we do not expect to encounter need for bug support. Our internal business processes are heavily proceduralized (word?), so there is no need for user education support. Our hardware support is direct (HP, HP-UX). This is mission-critical, so we must continue with support with HP (and we have used that in the meantime). Marc Rutherford Principal Programmer Analyst Advanced Bionics LLC 661) 362 1754 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of John Varney Sent: Friday, June 29, 2012 8:46 AM To: 'U2 Users List' Subject: Re: [U2] Reasons to continue with Software vendor support I have a potential issue coming up. Our CFO seems to want to be more penny pinching than normal and is trying to get us to discontinue our support from our main vendor (We currently use ManFact from EpiCor). This seems like a REALLY bad idea, but it keeps coming up. Can I get some outside opinions on why we should keep the support going? I'd like as many as possible because I'd like to put an end to this once and for all. All comments would be welcome. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
Well, we now have 'real' U2 and SB+ licenses. I don't know how it was done, but I guess 'by the book' Rocket can also sell new tranferable licences for whatever price they want to whoever they want. None of Epicors beeswax, really! Better than loosing a paying customer at least in my book. ;-) That is the difference between Rocket and corporations like Microsoft, IBM, Oracle, Epicor and so on. Rocket U2 seem to care for their customers On 29/06/2012 18:46, Marc Harbeson wrote: just note, by the book, your u2 licenses which are sold as embedded product are nontransferable - by the book. that's not to say you can't outright go buy new u2 licenses - but again, (depending on Epicor's VAR agreement with Rocket, IBM, et all) you may not have transferable u2 licenses. m On Fri, Jun 29, 2012 at 12:24 PM, Mecki Foerthmannmec...@gmx.net wrote: I can understand your concern and also the reasoning of your boss. Since you are dealing with Epicor cancelling the maintenance for ManFact will most likely mean that they will cancel your U2 support too. The company I work for went through the same drama. 'You cancel the support contract for Avante and you can't have support for UniData anymore', is what Epicor said. Since Avante had been heavily modified (mainly by Epicor themselves) every call was charged unless we could prove that it was a genuine bug. By the time I found the bug and could prove that this was in the original code too I could as easily just fix it myself. What good is paying for support only to get charged nearly every time you have a problem? So management decided to cancel the contract. But they went to another VAR to have at least Unidata and SB+ under support and a resource of experienced programmers that can help out if the IT department can't solve a problem with Avante. Management is happy because they save a substantial amount of money and I don't care because I didn't get any help from Epicor anyway and the guys working for our new VAR are much better. So if you ask me - go for it - find another Rocket VAR so your database is still supported and give Epicor the boot. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
We dropped support because epicor was forcing us to pay both the DB support and their own software maintenance support, we couldn't just maintain the DB support, we would have kept UniVerse support if they would have let us. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Brutzman Sent: Friday, June 29, 2012 1:54 PM To: U2 Users List Subject: Re: [U2] Reasons to continue with Software vendor support We here have yearly UniVerse support with Rocket. The cost is modest. We are using HP-Ux. The Rocket support gets us the database upgrades and once or twice we have had database upgrade issues that Rocket handled rather well. If we were to drop support... last time that I checked... it was twice the price to get back on. For us here, our Rocket support is something of an insurance policy. If Epicor is dropping ManFact support... it sounds like Epicor would be merely marking-up Rocket's U2 services. --Bill ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Reasons to continue with Software vendor support
They can't force you to *not* have support with anyone. So you are free to get your Universe support through any other provider. -Original Message- From: Holt, Jake jh...@samsill.com To: U2 Users List u2-users@listserver.u2ug.org Sent: Fri, Jun 29, 2012 2:37 pm Subject: Re: [U2] Reasons to continue with Software vendor support We dropped support because epicor was forcing us to pay both the DB upport and their own software maintenance support, we couldn't just aintain the DB support, we would have kept UniVerse support if they ould have let us. -Original Message- rom: u2-users-boun...@listserver.u2ug.org mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Brutzman ent: Friday, June 29, 2012 1:54 PM o: U2 Users List ubject: Re: [U2] Reasons to continue with Software vendor support We here have yearly UniVerse support with Rocket. The cost is modest. e are using HP-Ux. The Rocket support gets us the database upgrades nd once or twice we have had database upgrade issues that Rocket andled rather well. If we were to drop support... last time that I checked... it was twice he price to get back on. For us here, our Rocket support is something f an insurance policy. If Epicor is dropping ManFact support... it sounds like Epicor would be erely marking-up Rocket's U2 services. --Bill __ 2-Users mailing list 2-us...@listserver.u2ug.org ttp://listserver.u2ug.org/mailman/listinfo/u2-users __ 2-Users mailing list 2-us...@listserver.u2ug.org ttp://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
