Re: Trouble with Bank of America app

[William Outman]

One problem I have had is that somehow I have the wrong user ID saved into the 
user ID field and can’t figure out how to get rid of it. 
Bill Outman 


Sent from my iPhone

> On Nov 3, 2021, at 6:33 PM, 'Nancy Badger' via VIPhone 
>  wrote:
> 
> And when I log into my Bank of America app, I have to remember that the 
> field where you type in your password makes a sound like something is wrong. 
> It makes that sound each time you type in a letter. However, the letter is 
> actually going in correctly. It is confusing using voiceover. But if you 
> don’t pay attention to the sound it is making and you assume that each letter 
> is going in, it can be done. Hope this helps.
> Nancy
> 
> Sent from my iPhone
> 
>>> On Oct 24, 2021, at 9:42 PM, Bill Outman  wrote:
>>> 
>> 
>> Hi, list. 
>> I am trying to log into my Bank of America app on my 8 Plus using iOS 15,, 
>> and am finding it frustrating. 
>>  
>> I got the on line account set up anew at my local branch last month and 
>> finally got the courage to try to log in by mself after reading the terms of 
>> service agreement. 
>>  
>> So I tried to enter what I thought was the user ID and password and could 
>> not consistently put myself in the edit boxes with my Bluetooth keyboard, 
>> nor could I find an on screen keyboard when I turned the Bluetooth off, I 
>> know sometimes sites and apps can be picky about requiring the on screen 
>> keyboard. 
>>  
>> Occasionally I could get into the fields and get the bonks instead of clicks 
>> we have discussed before, and noted the log in button showing as dimmed as 
>> we have noted as well, but at one point I got a notice the password or ID 
>> didn’t match what was on file, and I had only a couple tries left.  So I 
>> used the forgot password section and eventually got sent to me an 
>> authorization code to reset, but those edit boxes were difficult to get into 
>> as well.  All the while I am having trouble finding the continue button when 
>> it’s required.  I didn’t find the send request button right away when it was 
>> time for the code to be sent to me. 
>>  
>> I did get that entered eventually, and I could have just changed the 
>> password, but I went back and again tried what I believed I knew to be the 
>> password. 
>>  
>> At least I confirmed I was using the correct user ID, but when I enter the 
>> log in screen it is showing me something elsd that was probably the old ID 
>> which was under a different email, and I can’t seem to get that edited out. 
>>  
>> I’m unsure as to whether to check the box for save ID, I believe it is, and 
>> maybe that’s part of the problem too, the old ID may hae been saved 
>> someplace. 
>>  
>> I’ve been getting the email alerts since I set up the ID last month, but I 
>> am really wanting to customize alerts and look over recent transactions, as 
>> I have had some trouble with some unexplained overdraws of late.  I’d even 
>> like to try their voice assistant, if it works well with using VoiceOver. 
>>  
>> I did get an email saying my user ID had been looked up, giving a phone 
>> number to call for trouble logging in.  I am hesitant to call it, as I am 
>> not sure how much experience they would have dealing with a blind person 
>> using VoiceOver. 
>>  
>> On one positive note, I deposited a check through an ATM for the first time, 
>> though I had to help since I didn’t have ear buds with me to activate the 
>> speech.  If I hadn’t been able to do that, my finances would have beeneven 
>> worse. 
>>  
>> Bill Outman
>>  
>> -- 
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>>  
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>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
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>> caraqu...@caraquinn.com
>>  
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/viphone@googlegroups.com/
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Re: Trouble with Bank of America app

['Nancy Badger' via VIPhone]

And when I log into my Bank of America app, I have to remember that the field 
where you type in your password makes a sound like something is wrong. It makes 
that sound each time you type in a letter. However, the letter is actually 
going in correctly. It is confusing using voiceover. But if you don’t pay 
attention to the sound it is making and you assume that each letter is going 
in, it can be done. Hope this helps.
Nancy

Sent from my iPhone

> On Oct 24, 2021, at 9:42 PM, Bill Outman  wrote:
> 
> 
> Hi, list. 
> I am trying to log into my Bank of America app on my 8 Plus using iOS 15,, 
> and am finding it frustrating. 
>  
> I got the on line account set up anew at my local branch last month and 
> finally got the courage to try to log in by mself after reading the terms of 
> service agreement. 
>  
> So I tried to enter what I thought was the user ID and password and could not 
> consistently put myself in the edit boxes with my Bluetooth keyboard, nor 
> could I find an on screen keyboard when I turned the Bluetooth off, I know 
> sometimes sites and apps can be picky about requiring the on screen keyboard. 
>  
> Occasionally I could get into the fields and get the bonks instead of clicks 
> we have discussed before, and noted the log in button showing as dimmed as we 
> have noted as well, but at one point I got a notice the password or ID didn’t 
> match what was on file, and I had only a couple tries left.  So I used the 
> forgot password section and eventually got sent to me an authorization code 
> to reset, but those edit boxes were difficult to get into as well.  All the 
> while I am having trouble finding the continue button when it’s required.  I 
> didn’t find the send request button right away when it was time for the code 
> to be sent to me. 
>  
> I did get that entered eventually, and I could have just changed the 
> password, but I went back and again tried what I believed I knew to be the 
> password. 
>  
> At least I confirmed I was using the correct user ID, but when I enter the 
> log in screen it is showing me something elsd that was probably the old ID 
> which was under a different email, and I can’t seem to get that edited out. 
>  
> I’m unsure as to whether to check the box for save ID, I believe it is, and 
> maybe that’s part of the problem too, the old ID may hae been saved 
> someplace. 
>  
> I’ve been getting the email alerts since I set up the ID last month, but I am 
> really wanting to customize alerts and look over recent transactions, as I 
> have had some trouble with some unexplained overdraws of late.  I’d even like 
> to try their voice assistant, if it works well with using VoiceOver. 
>  
> I did get an email saying my user ID had been looked up, giving a phone 
> number to call for trouble logging in.  I am hesitant to call it, as I am not 
> sure how much experience they would have dealing with a blind person using 
> VoiceOver. 
>  
> On one positive note, I deposited a check through an ATM for the first time, 
> though I had to help since I didn’t have ear buds with me to activate the 
> speech.  If I hadn’t been able to do that, my finances would have beeneven 
> worse. 
>  
> Bill Outman
>  
> -- 
> The following information is important for all members of the V iPhone list.
>  
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> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
>  
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
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Yo

RE: Trouble with Bank of America app

[Bill Outman]

Okay, I was able to log in on the web from my laptop as you did.  

I was able to look at my profile, and saw I needed to make some changes.  I 
couldn’t get them to stick, perhaps because the page timed out.  

 

Bill Outman 

 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of R 
Van Lant
Sent: Monday, October 25, 2021 11:20 AM
To: viphone@googlegroups.com
Subject: RE: Trouble with Bank of America app

 

I’m still on IOS 14.8 and also could not log into my B of A app a couple weeks 
ago.  I could use the same credentials to log into the website, so I know my 
info was right.  I also could not paste from my password vault, so it’s 
something with the login screen accessibility. 

 

 

From: viphone@googlegroups.com  On Behalf Of Bill 
Outman
Sent: Sunday, October 24, 2021 7:42 PM
To: viphone@googlegroups.com
Subject: Trouble with Bank of America app

 

Hi, list.  

I am trying to log into my Bank of America app on my 8 Plus using iOS 15,, and 
am finding it frustrating.  

 

I got the on line account set up anew at my local branch last month and finally 
got the courage to try to log in by mself after reading the terms of service 
agreement.  

 

So I tried to enter what I thought was the user ID and password and could not 
consistently put myself in the edit boxes with my Bluetooth keyboard, nor could 
I find an on screen keyboard when I turned the Bluetooth off, I know sometimes 
sites and apps can be picky about requiring the on screen keyboard.  

 

Occasionally I could get into the fields and get the bonks instead of clicks we 
have discussed before, and noted the log in button showing as dimmed as we have 
noted as well, but at one point I got a notice the password or ID didn’t match 
what was on file, and I had only a couple tries left.  So I used the forgot 
password section and eventually got sent to me an authorization code to reset, 
but those edit boxes were difficult to get into as well.  All the while I am 
having trouble finding the continue button when it’s required.  I didn’t find 
the send request button right away when it was time for the code to be sent to 
me.  

 

I did get that entered eventually, and I could have just changed the password, 
but I went back and again tried what I believed I knew to be the password.  

 

At least I confirmed I was using the correct user ID, but when I enter the log 
in screen it is showing me something elsd that was probably the old ID which 
was under a different email, and I can’t seem to get that edited out.  

 

I’m unsure as to whether to check the box for save ID, I believe it is, and 
maybe that’s part of the problem too, the old ID may hae been saved someplace.  

 

I’ve been getting the email alerts since I set up the ID last month, but I am 
really wanting to customize alerts and look over recent transactions, as I have 
had some trouble with some unexplained overdraws of late.  I’d even like to try 
their voice assistant, if it works well with using VoiceOver.  

 

I did get an email saying my user ID had been looked up, giving a phone number 
to call for trouble logging in.  I am hesitant to call it, as I am not sure how 
much experience they would have dealing with a blind person using VoiceOver.  

 

On one positive note, I deposited a check through an ATM for the first time, 
though I had to help since I didn’t have ear buds with me to activate the 
speech.  If I hadn’t been able to do that, my finances would have beeneven 
worse.  

 

Bill Outman 

 

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RE: Trouble with Bank of America app

[R Van Lant]

I’m still on IOS 14.8 and also could not log into my B of A app a couple weeks 
ago.  I could use the same credentials to log into the website, so I know my 
info was right.  I also could not paste from my password vault, so it’s 
something with the login screen accessibility.


From: viphone@googlegroups.com  On Behalf Of Bill 
Outman
Sent: Sunday, October 24, 2021 7:42 PM
To: viphone@googlegroups.com
Subject: Trouble with Bank of America app

Hi, list.
I am trying to log into my Bank of America app on my 8 Plus using iOS 15,, and 
am finding it frustrating.

I got the on line account set up anew at my local branch last month and finally 
got the courage to try to log in by mself after reading the terms of service 
agreement.

So I tried to enter what I thought was the user ID and password and could not 
consistently put myself in the edit boxes with my Bluetooth keyboard, nor could 
I find an on screen keyboard when I turned the Bluetooth off, I know sometimes 
sites and apps can be picky about requiring the on screen keyboard.

Occasionally I could get into the fields and get the bonks instead of clicks we 
have discussed before, and noted the log in button showing as dimmed as we have 
noted as well, but at one point I got a notice the password or ID didn’t match 
what was on file, and I had only a couple tries left.  So I used the forgot 
password section and eventually got sent to me an authorization code to reset, 
but those edit boxes were difficult to get into as well.  All the while I am 
having trouble finding the continue button when it’s required.  I didn’t find 
the send request button right away when it was time for the code to be sent to 
me.

I did get that entered eventually, and I could have just changed the password, 
but I went back and again tried what I believed I knew to be the password.

At least I confirmed I was using the correct user ID, but when I enter the log 
in screen it is showing me something elsd that was probably the old ID which 
was under a different email, and I can’t seem to get that edited out.

I’m unsure as to whether to check the box for save ID, I believe it is, and 
maybe that’s part of the problem too, the old ID may hae been saved someplace.

I’ve been getting the email alerts since I set up the ID last month, but I am 
really wanting to customize alerts and look over recent transactions, as I have 
had some trouble with some unexplained overdraws of late.  I’d even like to try 
their voice assistant, if it works well with using VoiceOver.

I did get an email saying my user ID had been looked up, giving a phone number 
to call for trouble logging in.  I am hesitant to call it, as I am not sure how 
much experience they would have dealing with a blind person using VoiceOver.

On one positive note, I deposited a check through an ATM for the first time, 
though I had to help since I didn’t have ear buds with me to activate the 
speech.  If I hadn’t been able to do that, my finances would have beeneven 
worse.

Bill Outman

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Trouble with Bank of America app

[Bill Outman]

Hi, list.  

I am trying to log into my Bank of America app on my 8 Plus using iOS 15,,
and am finding it frustrating.  

 

I got the on line account set up anew at my local branch last month and
finally got the courage to try to log in by mself after reading the terms of
service agreement.  

 

So I tried to enter what I thought was the user ID and password and could
not consistently put myself in the edit boxes with my Bluetooth keyboard,
nor could I find an on screen keyboard when I turned the Bluetooth off, I
know sometimes sites and apps can be picky about requiring the on screen
keyboard.  

 

Occasionally I could get into the fields and get the bonks instead of clicks
we have discussed before, and noted the log in button showing as dimmed as
we have noted as well, but at one point I got a notice the password or ID
didn't match what was on file, and I had only a couple tries left.  So I
used the forgot password section and eventually got sent to me an
authorization code to reset, but those edit boxes were difficult to get into
as well.  All the while I am having trouble finding the continue button when
it's required.  I didn't find the send request button right away when it was
time for the code to be sent to me.  

 

I did get that entered eventually, and I could have just changed the
password, but I went back and again tried what I believed I knew to be the
password.  

 

At least I confirmed I was using the correct user ID, but when I enter the
log in screen it is showing me something elsd that was probably the old ID
which was under a different email, and I can't seem to get that edited out.


 

I'm unsure as to whether to check the box for save ID, I believe it is, and
maybe that's part of the problem too, the old ID may hae been saved
someplace.  

 

I've been getting the email alerts since I set up the ID last month, but I
am really wanting to customize alerts and look over recent transactions, as
I have had some trouble with some unexplained overdraws of late.  I'd even
like to try their voice assistant, if it works well with using VoiceOver.  

 

I did get an email saying my user ID had been looked up, giving a phone
number to call for trouble logging in.  I am hesitant to call it, as I am
not sure how much experience they would have dealing with a blind person
using VoiceOver.  

 

On one positive note, I deposited a check through an ATM for the first time,
though I had to help since I didn't have ear buds with me to activate the
speech.  If I hadn't been able to do that, my finances would have beeneven
worse.  

 

Bill Outman 

 

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feel that a member's post is inappropriate, please contact the owners or 
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RE: Bank of America APP inaccessible in latest update

[Simon A Fogarty]

Oh now come on,
You're a godly man,
Surely you wont charge interest!

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Duane 
Steele
Sent: Thursday, 12 August 2021 5:02 am
To: viphone@googlegroups.com
Subject: Re: Bank of America APP inaccessible in latest update

Simon, sounds like a plan. Just text me off list for loan details, and be 
prepared for the high interest rate. Actually, the APP is still accessible. I 
just wasn't prepared for what Bank of America is declaring as the APP's new 
log-in screen. But I can still find the money. LOL


> On Aug 10, 2021, at 6:36 PM, Simon A Fogarty  wrote:
> 
> If you have a few spare thousands,
> Could I take out a sum that may or may not need ot be paid back?
> 
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Duane 
> Steele
> Sent: Wednesday, 11 August 2021 4:43 am
> To: viphone@googlegroups.com
> Subject: Re: Bank of America APP inaccessible in latest update
> 
> Thanks Richard. The thing is, there used to be an edit field and the 
> characters showed up as stars in computer braille. I just tried your 
> suggestion, and it worked, giving me back my access to my millions of 
> dollars. LOL I just had never 
> 
> Peace & Blessings,
> Pastor Duane L. Steele
> Phone (276) 730-5194
> 
>> On Aug 10, 2021, at 12:26 PM, Richard Turner  
>> wrote:
>> 
>> Hi,
>> Well, even though it isn't showing the letters typed and is making that 
>> awful bonk sound, the keyboard is working.
>> I just logged in and it worked.
>> 
>> Just ignore what you are hearing and enter your password, then you will find 
>> that the log in button is active.
>> 
>> HTH,
>> 
>> 
>> Richard
>> Software means never having to say you're finished
>> 
>> Web site: www.turner42.com
>> 
>> -Original Message-
>> From: viphone@googlegroups.com  On Behalf Of Duane 
>> Steele
>> Sent: Tuesday, August 10, 2021 9:11 AM
>> To: IPhone List 
>> Subject: Bank of America APP inaccessible in latest update
>> 
>> Today, I allowed the Bank of America APP to update, and now I can't log in. 
>> When I go to my password, it says "actions available" and when I double-tap 
>> as before, I get nowhere. Is there a gesture I should try to activate what 
>> used to be an edit field that will bring my password back into focus? The 
>> new update has suddenly put me in an awful jam! Thanks for any help.
>> 
>> 
>> Peace & Blessings,
>> Pastor Duane L. Steele
>> Phone (276) 730-5194
>> 
>> -- 
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Re: Bank of America APP inaccessible in latest update

[Duane Steele]

Simon, sounds like a plan. Just text me off list for loan details, and be 
prepared for the high interest rate. Actually, the APP is still accessible. I 
just wasn't prepared for what Bank of America is declaring as the APP's new 
log-in screen. But I can still find the money. LOL


> On Aug 10, 2021, at 6:36 PM, Simon A Fogarty  wrote:
> 
> If you have a few spare thousands,
> Could I take out a sum that may or may not need ot be paid back?
> 
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Duane 
> Steele
> Sent: Wednesday, 11 August 2021 4:43 am
> To: viphone@googlegroups.com
> Subject: Re: Bank of America APP inaccessible in latest update
> 
> Thanks Richard. The thing is, there used to be an edit field and the 
> characters showed up as stars in computer braille. I just tried your 
> suggestion, and it worked, giving me back my access to my millions of 
> dollars. LOL I just had never 
> 
> Peace & Blessings,
> Pastor Duane L. Steele
> Phone (276) 730-5194
> 
>> On Aug 10, 2021, at 12:26 PM, Richard Turner  
>> wrote:
>> 
>> Hi,
>> Well, even though it isn't showing the letters typed and is making that 
>> awful bonk sound, the keyboard is working.
>> I just logged in and it worked.
>> 
>> Just ignore what you are hearing and enter your password, then you will find 
>> that the log in button is active.
>> 
>> HTH,
>> 
>> 
>> Richard
>> Software means never having to say you're finished
>> 
>> Web site: www.turner42.com
>> 
>> -Original Message-
>> From: viphone@googlegroups.com  On Behalf Of Duane 
>> Steele
>> Sent: Tuesday, August 10, 2021 9:11 AM
>> To: IPhone List 
>> Subject: Bank of America APP inaccessible in latest update
>> 
>> Today, I allowed the Bank of America APP to update, and now I can't log in. 
>> When I go to my password, it says "actions available" and when I double-tap 
>> as before, I get nowhere. Is there a gesture I should try to activate what 
>> used to be an edit field that will bring my password back into focus? The 
>> new update has suddenly put me in an awful jam! Thanks for any help.
>> 
>> 
>> Peace & Blessings,
>> Pastor Duane L. Steele
>> Phone (276) 730-5194
>> 
>> -- 
>> The following information is important for all members of the V iPhone list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
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>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
>> caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
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>> Yo

RE: Bank of America APP inaccessible in latest update

[Simon A Fogarty]

If you have a few spare thousands,
Could I take out a sum that may or may not need ot be paid back?

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Duane 
Steele
Sent: Wednesday, 11 August 2021 4:43 am
To: viphone@googlegroups.com
Subject: Re: Bank of America APP inaccessible in latest update

Thanks Richard. The thing is, there used to be an edit field and the characters 
showed up as stars in computer braille. I just tried your suggestion, and it 
worked, giving me back my access to my millions of dollars. LOL I just had 
never 

Peace & Blessings,
Pastor Duane L. Steele
Phone (276) 730-5194

> On Aug 10, 2021, at 12:26 PM, Richard Turner  
> wrote:
> 
> Hi,
> Well, even though it isn't showing the letters typed and is making that awful 
> bonk sound, the keyboard is working.
> I just logged in and it worked.
> 
> Just ignore what you are hearing and enter your password, then you will find 
> that the log in button is active.
> 
> HTH,
> 
> 
> Richard
> Software means never having to say you're finished
> 
> Web site: www.turner42.com
> 
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Duane 
> Steele
> Sent: Tuesday, August 10, 2021 9:11 AM
> To: IPhone List 
> Subject: Bank of America APP inaccessible in latest update
> 
> Today, I allowed the Bank of America APP to update, and now I can't log in. 
> When I go to my password, it says "actions available" and when I double-tap 
> as before, I get nowhere. Is there a gesture I should try to activate what 
> used to be an edit field that will bring my password back into focus? The new 
> update has suddenly put me in an awful jam! Thanks for any help.
> 
> 
> Peace & Blessings,
> Pastor Duane L. Steele
> Phone (276) 730-5194
> 
> -- 
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
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> --- 
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Your V iPhone l

Re: Bank of America APP inaccessible in latest update

[Duane Steele]

Thanks for all the responses. I have taken the advice offered and now all is 
good. I reckon it's part of the bank's new log-in screen that's supposed to be 
so much more improved. I was scared when I didn't find anything happening on my 
braille device. It's all good. I appreciate the help and clearing up my fear.
"On Aug 10, 2021, at 12:47 PM, 'Danny' via VIPhone  
wrote:
> 
> Hi,
> I suggest that everyone report this problem to Bank of America. They are 
> usually quite quick at correcting accessibility problems. But they need to 
> know the problem exists.
> Thanks,
> 
> 
> 
> Danny
> 
>> On Aug 10, 2021, at 9:43 AM, Charles Spicer  wrote:
>> 
>> Hello, I just logged in to the app.  When entering your password you
>> do not recieve the normal click sounds with other password fields but
>> it does work.
>> 
>>>> On 8/10/21, Richard Turner  wrote:
>>> Hi,
>>> Well, even though it isn't showing the letters typed and is making that
>>> awful bonk sound, the keyboard is working.
>>> I just logged in and it worked.
>>> 
>>> Just ignore what you are hearing and enter your password, then you will find
>>> that the log in button is active.
>>> 
>>> HTH,
>>> 
>>> 
>>> Richard
>>> Software means never having to say you're finished
>>> 
>>> Web site: www.turner42.com
>>> 
>>> -Original Message-
>>> From: viphone@googlegroups.com  On Behalf Of Duane
>>> Steele
>>> Sent: Tuesday, August 10, 2021 9:11 AM
>>> To: IPhone List 
>>> Subject: Bank of America APP inaccessible in latest update
>>> 
>>> Today, I allowed the Bank of America APP to update, and now I can't log in.
>>> When I go to my password, it says "actions available" and when I double-tap
>>> as before, I get nowhere. Is there a gesture I should try to activate what
>>> used to be an edit field that will bring my password back into focus? The
>>> new update has suddenly put me in an awful jam! Thanks for any help.
>>> 
>>> 
>>> Peace & Blessings,
>>> Pastor Duane L. Steele
>>> Phone (276) 730-5194
>>> 
>>> --
>>> The following information is important for all members of the V iPhone
>>> list.
>>> 
>>> If you have any questions or concerns about the running of this list, or if
>>> you feel that a member's post is inappropriate, please contact the owners or
>>> moderators directly rather than posting on the list itself.
>>> 
>>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
>>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
>>> caraqu...@caraquinn.com
>>> 
>>> The archives for this list can be searched at:
>>> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fviphone%40googlegroups.com%2Fdata=04%7C01%7C%7C384cea7e89c4408e144808d95c1984c5%7C84df9e7fe9f640afb435%7C1%7C0%7C637642086928950938%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000sdata=%2BfYem%2BKEl0nP2YNL8410bHW6EjH3qwDh4FIIHdlK9cs%3Dreserved=0
>>> ---
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>>> 
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>>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
>>> caraqu...@caraquinn.com
>>> 
>>> The archives for this list can be searched at:
>>> http://www.ma

Re: Bank of America APP inaccessible in latest update

['Danny' via VIPhone]

Hi,
I suggest that everyone report this problem to Bank of America. They are 
usually quite quick at correcting accessibility problems. But they need to know 
the problem exists.
Thanks,



Danny

> On Aug 10, 2021, at 9:43 AM, Charles Spicer  wrote:
> 
> Hello, I just logged in to the app.  When entering your password you
> do not recieve the normal click sounds with other password fields but
> it does work.
> 
>> On 8/10/21, Richard Turner  wrote:
>> Hi,
>> Well, even though it isn't showing the letters typed and is making that
>> awful bonk sound, the keyboard is working.
>> I just logged in and it worked.
>> 
>> Just ignore what you are hearing and enter your password, then you will find
>> that the log in button is active.
>> 
>> HTH,
>> 
>> 
>> Richard
>> Software means never having to say you're finished
>> 
>> Web site: www.turner42.com
>> 
>> -Original Message-
>> From: viphone@googlegroups.com  On Behalf Of Duane
>> Steele
>> Sent: Tuesday, August 10, 2021 9:11 AM
>> To: IPhone List 
>> Subject: Bank of America APP inaccessible in latest update
>> 
>> Today, I allowed the Bank of America APP to update, and now I can't log in.
>> When I go to my password, it says "actions available" and when I double-tap
>> as before, I get nowhere. Is there a gesture I should try to activate what
>> used to be an edit field that will bring my password back into focus? The
>> new update has suddenly put me in an awful jam! Thanks for any help.
>> 
>> 
>> Peace & Blessings,
>> Pastor Duane L. Steele
>> Phone (276) 730-5194
>> 
>> --
>> The following information is important for all members of the V iPhone
>> list.
>> 
>> If you have any questions or concerns about the running of this list, or if
>> you feel that a member's post is inappropriate, please contact the owners or
>> moderators directly rather than posting on the list itself.
>> 
>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
>> caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
>> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fviphone%40googlegroups.com%2Fdata=04%7C01%7C%7C384cea7e89c4408e144808d95c1984c5%7C84df9e7fe9f640afb435%7C1%7C0%7C637642086928950938%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000sdata=%2BfYem%2BKEl0nP2YNL8410bHW6EjH3qwDh4FIIHdlK9cs%3Dreserved=0
>> ---
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>> 
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Re: Bank of America APP inaccessible in latest update

[Charles Spicer]

Hello, I just logged in to the app.  When entering your password you
do not recieve the normal click sounds with other password fields but
it does work.

On 8/10/21, Richard Turner  wrote:
> Hi,
> Well, even though it isn't showing the letters typed and is making that
> awful bonk sound, the keyboard is working.
> I just logged in and it worked.
>
> Just ignore what you are hearing and enter your password, then you will find
> that the log in button is active.
>
> HTH,
>
>
> Richard
> Software means never having to say you're finished
>
> Web site: www.turner42.com
>
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Duane
> Steele
> Sent: Tuesday, August 10, 2021 9:11 AM
> To: IPhone List 
> Subject: Bank of America APP inaccessible in latest update
>
> Today, I allowed the Bank of America APP to update, and now I can't log in.
> When I go to my password, it says "actions available" and when I double-tap
> as before, I get nowhere. Is there a gesture I should try to activate what
> used to be an edit field that will bring my password back into focus? The
> new update has suddenly put me in an awful jam! Thanks for any help.
>
>
> Peace & Blessings,
> Pastor Duane L. Steele
> Phone (276) 730-5194
>
> --
> The following information is important for all members of the V iPhone
> list.
>
> If you have any questions or concerns about the running of this list, or if
> you feel that a member's post is inappropriate, please contact the owners or
> moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
> caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
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Re: Bank of America APP inaccessible in latest update

[Duane Steele]

Thanks Richard. The thing is, there used to be an edit field and the characters 
showed up as stars in computer braille. I just tried your suggestion, and it 
worked, giving me back my access to my millions of dollars. LOL I just had 
never 

Peace & Blessings,
Pastor Duane L. Steele
Phone (276) 730-5194

> On Aug 10, 2021, at 12:26 PM, Richard Turner  
> wrote:
> 
> Hi,
> Well, even though it isn't showing the letters typed and is making that awful 
> bonk sound, the keyboard is working.
> I just logged in and it worked.
> 
> Just ignore what you are hearing and enter your password, then you will find 
> that the log in button is active.
> 
> HTH,
> 
> 
> Richard
> Software means never having to say you're finished
> 
> Web site: www.turner42.com
> 
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Duane 
> Steele
> Sent: Tuesday, August 10, 2021 9:11 AM
> To: IPhone List 
> Subject: Bank of America APP inaccessible in latest update
> 
> Today, I allowed the Bank of America APP to update, and now I can't log in. 
> When I go to my password, it says "actions available" and when I double-tap 
> as before, I get nowhere. Is there a gesture I should try to activate what 
> used to be an edit field that will bring my password back into focus? The new 
> update has suddenly put me in an awful jam! Thanks for any help.
> 
> 
> Peace & Blessings,
> Pastor Duane L. Steele
> Phone (276) 730-5194
> 
> -- 
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RE: Bank of America APP inaccessible in latest update

[Richard Turner]

Hi,
Well, even though it isn't showing the letters typed and is making that awful 
bonk sound, the keyboard is working.
I just logged in and it worked.

Just ignore what you are hearing and enter your password, then you will find 
that the log in button is active.

HTH,


Richard
Software means never having to say you're finished

Web site: www.turner42.com

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Duane 
Steele
Sent: Tuesday, August 10, 2021 9:11 AM
To: IPhone List 
Subject: Bank of America APP inaccessible in latest update

Today, I allowed the Bank of America APP to update, and now I can't log in. 
When I go to my password, it says "actions available" and when I double-tap as 
before, I get nowhere. Is there a gesture I should try to activate what used to 
be an edit field that will bring my password back into focus? The new update 
has suddenly put me in an awful jam! Thanks for any help.


Peace & Blessings,
Pastor Duane L. Steele
Phone (276) 730-5194

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Bank of America APP inaccessible in latest update

[Duane Steele]

Today, I allowed the Bank of America APP to update, and now I can’t log in. 
When I go to my password, it says “actions available” and when I double-tap as 
before, I get nowhere. Is there a gesture I should try to activate what used to 
be an edit field that will bring my password back into focus? The new update 
has suddenly put me in an awful jam! Thanks for any help.


Peace & Blessings,
Pastor Duane L. Steele
Phone (276) 730-5194

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RE: Question about the Bank of America APP

[Christopher Chaltain]

Another shot, which I'm sure you've already thought of, but is there a field 
that isn't filled out correctly or a checkbox somewhere that needs to be 
checked, like agreeing to some terms of service or something? Sometimes screen 
readers don't recognize these as checkboxes, but if you tap on them, ...

--
Christopher (AKA CJ)
Chaltain at Outlook

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Duane 
Steele
Sent: Wednesday, July 7, 2021 2:03 PM
To: viphone@googlegroups.com
Subject: Re: Question about the Bank of America APP

Great minds think alike, Richard. That’s the first thing I tried, and nothing 
happened. I don’t even know if Bank of America will direct my complaint up the 
proverbial “food chain”. I guess I’ll have to call the bank and have them walk 
me through this. How sad.


> 
> On Jul 7, 2021, at 2:53 PM, Richard Turner  
> wrote:
> 
> A shot in the dark, but di dyou try double tapping on the save button anyway?
> Sometimes VoiceOver reports dimmed when it isn't.
> 
> 
> 
> Richard
> Software means never having to say you're finished
> 
> Web site: 
> https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com%2Fdata=04%7C01%7C%7Cc321ad18464b458718c708d94179c916%7C84df9e7fe9f640afb435%7C1%7C0%7C637612813581729593%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000sdata=QoQ4vQP59xPkGWiQVRvdK24PQqfXO9DhmnBR1%2FhReww%3Dreserved=0
> 
> 
> 
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Duane 
> Steele
> Sent: Wednesday, July 7, 2021 11:50 AM
> To: IPhone List 
> Subject: Question about the Bank of America APP
> 
> Hello Listers,
> 
> I just tried to add a "pay to" account in the Bank of America APP under 
> billPay, and after filling in all the info, when I went to save it, the 
> "save" button was dimmed. I read and reread the info I'd inputted and still 
> had no success adding the account. If anyone on this list uses the Bank of 
> America APP, and can shed some light on this problem, I'd appreciate the 
> help. Thanks.
> 
> 
> Peace & Blessings,
> Pastor Duane L. Steele
> Phone (276) 730-5194
> 
> -- 
> The following information is important for all members of the V iPhone list.
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> 
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Question about the Bank of America APP

[Duane Steele]

Hello Listers,

I just tried to add a "pay to" account in the Bank of America APP under 
billPay, and after filling in all the info, when I went to save it, the "save" 
button was dimmed. I read and reread the info I'd inputted and still had no 
success adding the account. If anyone on this list uses the Bank of America 
APP, and can shed some light on this problem, I'd appreciate the help. Thanks.


Peace & Blessings,
Pastor Duane L. Steele
Phone (276) 730-5194

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Re: Question about the Bank of America APP

[Duane Steele]

Great minds think alike, Richard. That’s the first thing I tried, and nothing 
happened. I don’t even know if Bank of America will direct my complaint up the 
proverbial “food chain”. I guess I’ll have to call the bank and have them walk 
me through this. How sad.


> 
> On Jul 7, 2021, at 2:53 PM, Richard Turner  
> wrote:
> 
> A shot in the dark, but di dyou try double tapping on the save button anyway?
> Sometimes VoiceOver reports dimmed when it isn't.
> 
> 
> 
> Richard
> Software means never having to say you're finished
> 
> Web site: www.turner42.com
> 
> 
> 
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Duane 
> Steele
> Sent: Wednesday, July 7, 2021 11:50 AM
> To: IPhone List 
> Subject: Question about the Bank of America APP
> 
> Hello Listers,
> 
> I just tried to add a "pay to" account in the Bank of America APP under 
> billPay, and after filling in all the info, when I went to save it, the 
> "save" button was dimmed. I read and reread the info I'd inputted and still 
> had no success adding the account. If anyone on this list uses the Bank of 
> America APP, and can shed some light on this problem, I'd appreciate the 
> help. Thanks.
> 
> 
> Peace & Blessings,
> Pastor Duane L. Steele
> Phone (276) 730-5194
> 
> -- 
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:  
> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
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RE: Question about the Bank of America APP

[Richard Turner]

A shot in the dark, but di dyou try double tapping on the save button anyway?
Sometimes VoiceOver reports dimmed when it isn't.



Richard
Software means never having to say you're finished

Web site: www.turner42.com



-Original Message-
From: viphone@googlegroups.com  On Behalf Of Duane 
Steele
Sent: Wednesday, July 7, 2021 11:50 AM
To: IPhone List 
Subject: Question about the Bank of America APP

Hello Listers,

I just tried to add a "pay to" account in the Bank of America APP under 
billPay, and after filling in all the info, when I went to save it, the "save" 
button was dimmed. I read and reread the info I'd inputted and still had no 
success adding the account. If anyone on this list uses the Bank of America 
APP, and can shed some light on this problem, I'd appreciate the help. Thanks.


Peace & Blessings,
Pastor Duane L. Steele
Phone (276) 730-5194

-- 
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RE: Bank of America App

[Richard Turner]

First, if you cannot log in, you probably will need to call Bank of America and 
get your log in credentials reset.

If it doesn’t say for business, it is likely the right one.
It will say something about the mobile banking app.
Here is the link to make sure:
‎Bank of America Mobile Banking on the App Store 
(apple.com)<https://apps.apple.com/us/app/bank-of-america-mobile-banking/id284847138>

Once you are logged in and start poking around, come back with questions where 
you cannot figure it out on your own.
It is pretty clear, but some things may need explanation but we won’t know what 
those are until you are in your own account and know what questions to ask.

HTH,


Richard
"The highest reward for a person's toil is not what they get for it, but what 
they become by it."
- John Ruskin, 1819-1900

Web site: www.turner42.com<http://www.turner42.com>



From: viphone@googlegroups.com  On Behalf Of William 
Outman
Sent: Monday, May 10, 2021 3:12 PM
To: viphone@googlegroups.com
Subject: Re: Bank of America App

Okay, I have the Bank of America app, I think. How do I make sure I have the 
right one? There was mention that 2 or 3 different ones exist.
I thought I set it up some time ago but I’m not sure.  I don’t remember what to 
put in to log in to my accounts. How can I learn how to really take advantage 
of this app. I would like to have an alternative to calling on the phone to 
track certain things or do certain business. It’s doable but can get tedious.
Bill Outman

Sent from my iPhone


On May 8, 2021, at 5:16 PM, Carla 
mailto:carlarae5...@gmail.com>> wrote:

I have.  I need sighted help to take the picture but it is doable.  It's like 
you never have to go to the bank again!  Lol!

Carla


From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Debbie 
Downey
Sent: Saturday, May 8, 2021 2:15 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Bank of America App

HI Les,

We both have the correct app on our phones; I downloaded it on mine yesterday. 
I also had to set it up so that is why I encountered some unlabeled buttons 
when doing this process.

I went into the menu tab and then into alerts. This is where I had previously 
just looked around in there but didn’t actually do anything and couldn’t get 
back to a previous screen or sign out.

This time I set up alerts and then was able to go back to the previous screen a 
few times and sign out.

So, all is well now and I thank you so much for your help and interest in 
assisting with this.

I’m anxious to actually conduct some business through the app now.

Have you ever been able to independently deposit a check using the app?

Thanks again!

Debbie

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Les 
Kriegler
Sent: Friday, May 7, 2021 10:11 AM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Bank of America App

Hi Debbie,
I went to the App Store. The app you want is Bank of America, Mobile Banking. 
There is another Bank of America app related to finance and another called B of 
A also related to finance. Is it possible that the wrong app was downloaded? 
The problems you describe are so different from the Mobile App. Anyway, just be 
certain to download the correct app.
Best Regards,

Les

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Debbie 
Downey
Sent: Thursday, May 6, 2021 3:27 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Bank of America App

Thank you Les.

Perhaps it’s the iPhone 8 that is the problem.

Actually it was my husband’s phone that we were trying to do this on so I’ll 
see if he wants to work on it again!

I don’t remember which tab we went into but we were looking at alerts to see 
about modifying those and that is where we couldn’t find a back button nor a 
button to sign out and the tabs on the bottom were not the same as on the home 
screen.

Maybe I’ll put the app on my phone which is also an iPhone 8 and work with it 
some more.

Thanks again!

Debbie

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
mailto:viphone@googlegroups.com>> On Behalf Of Les 
Kriegler
Sent: Thursday, May 6, 2021 12:22 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: RE: Bank of America App

Hi Debbie,
I have been using this app for many years and find it quite accessible.
Currently, I am running it with my iPhone 12 Mini and IOS 14.5. I do not find a 
back button on the screen, but really do not need it. Let me provide a few 
suggestions to get you started. First, the tabs you want are on the lower right 
corner of the screen. By default, the accounts available to you should appear 
first. You can single finger double tap to activ

Re: Bank of America App

[William Outman]

Okay, I have the Bank of America app, I think. How do I make sure I have the 
right one? There was mention that 2 or 3 different ones exist. 
I thought I set it up some time ago but I’m not sure.  I don’t remember what to 
put in to log in to my accounts. How can I learn how to really take advantage 
of this app. I would like to have an alternative to calling on the phone to 
track certain things or do certain business. It’s doable but can get tedious. 
Bill Outman 


Sent from my iPhone

> On May 8, 2021, at 5:16 PM, Carla  wrote:
> 
> 
> I have.  I need sighted help to take the picture but it is doable.  It's like 
> you never have to go to the bank again!  Lol!
>  
> Carla
>  
>  
> From: viphone@googlegroups.com  On Behalf Of Debbie 
> Downey
> Sent: Saturday, May 8, 2021 2:15 PM
> To: viphone@googlegroups.com
> Subject: RE: Bank of America App
>  
> HI Les,
>  
> We both have the correct app on our phones; I downloaded it on mine 
> yesterday. I also had to set it up so that is why I encountered some 
> unlabeled buttons when doing this process.
>  
> I went into the menu tab and then into alerts. This is where I had previously 
> just looked around in there but didn’t actually do anything and couldn’t get 
> back to a previous screen or sign out.
>  
> This time I set up alerts and then was able to go back to the previous screen 
> a few times and sign out.
>  
> So, all is well now and I thank you so much for your help and interest in 
> assisting with this.
>  
> I’m anxious to actually conduct some business through the app now.
>  
> Have you ever been able to independently deposit a check using the app?
>  
> Thanks again!
>  
> Debbie
>  
> From: viphone@googlegroups.com  On Behalf Of Les 
> Kriegler
> Sent: Friday, May 7, 2021 10:11 AM
> To: viphone@googlegroups.com
> Subject: RE: Bank of America App
>  
> Hi Debbie,
> I went to the App Store. The app you want is Bank of America, Mobile Banking. 
> There is another Bank of America app related to finance and another called B 
> of A also related to finance. Is it possible that the wrong app was 
> downloaded? The problems you describe are so different from the Mobile App. 
> Anyway, just be certain to download the correct app.
> Best Regards,
>  
> Les
>  
> From: viphone@googlegroups.com  On Behalf Of Debbie 
> Downey
> Sent: Thursday, May 6, 2021 3:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Bank of America App
>  
> Thank you Les.
>  
> Perhaps it’s the iPhone 8 that is the problem.
>  
> Actually it was my husband’s phone that we were trying to do this on so I’ll 
> see if he wants to work on it again!
>  
> I don’t remember which tab we went into but we were looking at alerts to see 
> about modifying those and that is where we couldn’t find a back button nor a 
> button to sign out and the tabs on the bottom were not the same as on the 
> home screen.
>  
> Maybe I’ll put the app on my phone which is also an iPhone 8 and work with it 
> some more.
>  
> Thanks again!
>  
> Debbie
>  
> From: viphone@googlegroups.com  On Behalf Of Les 
> Kriegler
> Sent: Thursday, May 6, 2021 12:22 PM
> To: viphone@googlegroups.com
> Subject: RE: Bank of America App
>  
> Hi Debbie,
> I have been using this app for many years and find it quite accessible.
> Currently, I am running it with my iPhone 12 Mini and IOS 14.5. I do not find 
> a back button on the screen, but really do not need it. Let me provide a few 
> suggestions to get you started. First, the tabs you want are on the lower 
> right corner of the screen. By default, the accounts available to you should 
> appear first. You can single finger double tap to activate any of them. Along 
> the bottom right corner are a list of tabs. They include accounts, transfers 
> and bill pay. Just double tap any of them to activate them. There is an 
> electronic assistant called Erica. She can assist in paying bills, 
> transferring money and many other tasks. You don’t have to use her, I find I 
> do sometimes, and other times, I use the app’s facilities to do what I want. 
> Finally, on most screens, there is a sign out button. Again, just double tap 
> to activate and confirm you wish to sign out. Swiping from left to right 
> should help you once you activate the feature you wish to use. I would be 
> happy to assist further if you wish, but this should get you going.
> Best Regards,
>  
> Les
>  
> From: viphone@googlegroups.com  On Behalf Of Debbie 
> Downey
> Sent: Thursday, May 6, 2021 11:53 AM
> To: viphone@googlegroups.com
> Subject: Bank of America App
>  
> Hello,
>  
> I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS 
&

RE: Bank of America App

[Carla]

I have.  I need sighted help to take the picture but it is doable.  It's like 
you never have to go to the bank again!  Lol!
 
Carla
 
 
From: viphone@googlegroups.com  On Behalf Of Debbie 
Downey
Sent: Saturday, May 8, 2021 2:15 PM
To: viphone@googlegroups.com
Subject: RE: Bank of America App
 
HI Les,
 
We both have the correct app on our phones; I downloaded it on mine yesterday. 
I also had to set it up so that is why I encountered some unlabeled buttons 
when doing this process. 
 
I went into the menu tab and then into alerts. This is where I had previously 
just looked around in there but didn’t actually do anything and couldn’t get 
back to a previous screen or sign out. 
 
This time I set up alerts and then was able to go back to the previous screen a 
few times and sign out.
 
So, all is well now and I thank you so much for your help and interest in 
assisting with this. 
 
I’m anxious to actually conduct some business through the app now.
 
Have you ever been able to independently deposit a check using the app?
 
Thanks again!
 
Debbie 
 
From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of Les 
Kriegler
Sent: Friday, May 7, 2021 10:11 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: RE: Bank of America App
 
Hi Debbie,
I went to the App Store. The app you want is Bank of America, Mobile Banking. 
There is another Bank of America app related to finance and another called B of 
A also related to finance. Is it possible that the wrong app was downloaded? 
The problems you describe are so different from the Mobile App. Anyway, just be 
certain to download the correct app.
Best Regards,
 
Les
 
From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of 
Debbie Downey
Sent: Thursday, May 6, 2021 3:27 PM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: RE: Bank of America App
 
Thank you Les.
 
Perhaps it’s the iPhone 8 that is the problem. 
 
Actually it was my husband’s phone that we were trying to do this on so I’ll 
see if he wants to work on it again! 
 
I don’t remember which tab we went into but we were looking at alerts to see 
about modifying those and that is where we couldn’t find a back button nor a 
button to sign out and the tabs on the bottom were not the same as on the home 
screen. 
 
Maybe I’ll put the app on my phone which is also an iPhone 8 and work with it 
some more.
 
Thanks again!
 
Debbie 
 
From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of Les 
Kriegler
Sent: Thursday, May 6, 2021 12:22 PM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: RE: Bank of America App
 
Hi Debbie,
I have been using this app for many years and find it quite accessible. 
Currently, I am running it with my iPhone 12 Mini and IOS 14.5. I do not find a 
back button on the screen, but really do not need it. Let me provide a few 
suggestions to get you started. First, the tabs you want are on the lower right 
corner of the screen. By default, the accounts available to you should appear 
first. You can single finger double tap to activate any of them. Along the 
bottom right corner are a list of tabs. They include accounts, transfers and 
bill pay. Just double tap any of them to activate them. There is an electronic 
assistant called Erica. She can assist in paying bills, transferring money and 
many other tasks. You don’t have to use her, I find I do sometimes, and other 
times, I use the app’s facilities to do what I want. Finally, on most screens, 
there is a sign out button. Again, just double tap to activate and confirm you 
wish to sign out. Swiping from left to right should help you once you activate 
the feature you wish to use. I would be happy to assist further if you wish, 
but this should get you going.
Best Regards,
 
Les
 
From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of 
Debbie Downey
Sent: Thursday, May 6, 2021 11:53 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: Bank of America App
 
Hello,
 
I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS 
update and find that it is not very accessible. 
 
I received a verification code which I entered but then it was very difficult 
to find a continue button. I actually called AIRA and they were able to help me 
find it using another iPhone to check the screen. There were 2 buttons which 
were not labeled so that I could say whether I wanted the device to be 
remembered and AIRA had to tell me which button was which; yes or no.  
 
Okay, so I got logged in and selected one of the tabs on the bottom just to 
check out what was in there and then I couldn’t find a back button and the Z 
scrub didn’t wo

RE: Bank of America App

[Debbie Downey]

HI Les,

 

We both have the correct app on our phones; I downloaded it on mine yesterday. 
I also had to set it up so that is why I encountered some unlabeled buttons 
when doing this process. 

 

I went into the menu tab and then into alerts. This is where I had previously 
just looked around in there but didn’t actually do anything and couldn’t get 
back to a previous screen or sign out. 

 

This time I set up alerts and then was able to go back to the previous screen a 
few times and sign out.

 

So, all is well now and I thank you so much for your help and interest in 
assisting with this. 

 

I’m anxious to actually conduct some business through the app now.

 

Have you ever been able to independently deposit a check using the app?

 

Thanks again!

 

Debbie 

 

From: viphone@googlegroups.com  On Behalf Of Les 
Kriegler
Sent: Friday, May 7, 2021 10:11 AM
To: viphone@googlegroups.com
Subject: RE: Bank of America App

 

Hi Debbie,

I went to the App Store. The app you want is Bank of America, Mobile Banking. 
There is another Bank of America app related to finance and another called B of 
A also related to finance. Is it possible that the wrong app was downloaded? 
The problems you describe are so different from the Mobile App. Anyway, just be 
certain to download the correct app.

Best Regards,

 

Les

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of 
Debbie Downey
Sent: Thursday, May 6, 2021 3:27 PM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: RE: Bank of America App

 

Thank you Les.

 

Perhaps it’s the iPhone 8 that is the problem. 

 

Actually it was my husband’s phone that we were trying to do this on so I’ll 
see if he wants to work on it again! 

 

I don’t remember which tab we went into but we were looking at alerts to see 
about modifying those and that is where we couldn’t find a back button nor a 
button to sign out and the tabs on the bottom were not the same as on the home 
screen. 

 

Maybe I’ll put the app on my phone which is also an iPhone 8 and work with it 
some more.

 

Thanks again!

 

Debbie 

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of Les 
Kriegler
Sent: Thursday, May 6, 2021 12:22 PM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: RE: Bank of America App

 

Hi Debbie,

I have been using this app for many years and find it quite accessible. 

Currently, I am running it with my iPhone 12 Mini and IOS 14.5. I do not find a 
back button on the screen, but really do not need it. Let me provide a few 
suggestions to get you started. First, the tabs you want are on the lower right 
corner of the screen. By default, the accounts available to you should appear 
first. You can single finger double tap to activate any of them. Along the 
bottom right corner are a list of tabs. They include accounts, transfers and 
bill pay. Just double tap any of them to activate them. There is an electronic 
assistant called Erica. She can assist in paying bills, transferring money and 
many other tasks. You don’t have to use her, I find I do sometimes, and other 
times, I use the app’s facilities to do what I want. Finally, on most screens, 
there is a sign out button. Again, just double tap to activate and confirm you 
wish to sign out. Swiping from left to right should help you once you activate 
the feature you wish to use. I would be happy to assist further if you wish, 
but this should get you going.

Best Regards,

 

Les

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of 
Debbie Downey
Sent: Thursday, May 6, 2021 11:53 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: Bank of America App

 

Hello,

 

I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS 
update and find that it is not very accessible. 

 

I received a verification code which I entered but then it was very difficult 
to find a continue button. I actually called AIRA and they were able to help me 
find it using another iPhone to check the screen. There were 2 buttons which 
were not labeled so that I could say whether I wanted the device to be 
remembered and AIRA had to tell me which button was which; yes or no.  

 

Okay, so I got logged in and selected one of the tabs on the bottom just to 
check out what was in there and then I couldn’t find a back button and the Z 
scrub didn’t work. I couldn’t even sign out of the app so I just closed out of 
the app and will wait for the session to time out to log me out.

 

Does anyone have any work arounds for this app or am I doing something wrong? 
Is it just not accessible? Maybe it’s slightly usable?

 

Thanks!

 

Debbie

-- 
The following information is important for all members of the V iPho

RE: Bank of America App

[Les Kriegler]

Hi Debbie,

I went to the App Store. The app you want is Bank of America, Mobile Banking. 
There is another Bank of America app related to finance and another called B of 
A also related to finance. Is it possible that the wrong app was downloaded? 
The problems you describe are so different from the Mobile App. Anyway, just be 
certain to download the correct app.

Best Regards,

 

Les

 

From: viphone@googlegroups.com  On Behalf Of Debbie 
Downey
Sent: Thursday, May 6, 2021 3:27 PM
To: viphone@googlegroups.com
Subject: RE: Bank of America App

 

Thank you Les.

 

Perhaps it’s the iPhone 8 that is the problem. 

 

Actually it was my husband’s phone that we were trying to do this on so I’ll 
see if he wants to work on it again! 

 

I don’t remember which tab we went into but we were looking at alerts to see 
about modifying those and that is where we couldn’t find a back button nor a 
button to sign out and the tabs on the bottom were not the same as on the home 
screen. 

 

Maybe I’ll put the app on my phone which is also an iPhone 8 and work with it 
some more.

 

Thanks again!

 

Debbie 

 

From: viphone@googlegroups.com  On Behalf Of Les 
Kriegler
Sent: Thursday, May 6, 2021 12:22 PM
To: viphone@googlegroups.com
Subject: RE: Bank of America App

 

Hi Debbie,

I have been using this app for many years and find it quite accessible. 

Currently, I am running it with my iPhone 12 Mini and IOS 14.5. I do not find a 
back button on the screen, but really do not need it. Let me provide a few 
suggestions to get you started. First, the tabs you want are on the lower right 
corner of the screen. By default, the accounts available to you should appear 
first. You can single finger double tap to activate any of them. Along the 
bottom right corner are a list of tabs. They include accounts, transfers and 
bill pay. Just double tap any of them to activate them. There is an electronic 
assistant called Erica. She can assist in paying bills, transferring money and 
many other tasks. You don’t have to use her, I find I do sometimes, and other 
times, I use the app’s facilities to do what I want. Finally, on most screens, 
there is a sign out button. Again, just double tap to activate and confirm you 
wish to sign out. Swiping from left to right should help you once you activate 
the feature you wish to use. I would be happy to assist further if you wish, 
but this should get you going.

Best Regards,

 

Les

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of 
Debbie Downey
Sent: Thursday, May 6, 2021 11:53 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: Bank of America App

 

Hello,

 

I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS 
update and find that it is not very accessible. 

 

I received a verification code which I entered but then it was very difficult 
to find a continue button. I actually called AIRA and they were able to help me 
find it using another iPhone to check the screen. There were 2 buttons which 
were not labeled so that I could say whether I wanted the device to be 
remembered and AIRA had to tell me which button was which; yes or no.  

 

Okay, so I got logged in and selected one of the tabs on the bottom just to 
check out what was in there and then I couldn’t find a back button and the Z 
scrub didn’t work. I couldn’t even sign out of the app so I just closed out of 
the app and will wait for the session to time out to log me out.

 

Does anyone have any work arounds for this app or am I doing something wrong? 
Is it just not accessible? Maybe it’s slightly usable?

 

Thanks!

 

Debbie

-- 
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you 
can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> 
 
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-- 
The following information is important for all membe

RE: Bank of America App

[Les Kriegler]

Hi Debbie,

I do this so often I did not even think about this. If you touch the upper left 
corner of the screen, there is an item called Go Back to Previous Screen. You 
can also swipe left and find this, it is the first item on any given page. 
Also, sometimes, it’s helpful to use Explore by Touch. You do this by touching 
in the middle of the screen if you get stuck and cannot swipe anywhere. I 
wonder if possibly the app did not install properly on your husband’s phone? It 
can happen. Let me know if I can assist further.

Best Regards,

 

Les

 

From: viphone@googlegroups.com  On Behalf Of Debbie 
Downey
Sent: Thursday, May 6, 2021 3:27 PM
To: viphone@googlegroups.com
Subject: RE: Bank of America App

 

Thank you Les.

 

Perhaps it’s the iPhone 8 that is the problem. 

 

Actually it was my husband’s phone that we were trying to do this on so I’ll 
see if he wants to work on it again! 

 

I don’t remember which tab we went into but we were looking at alerts to see 
about modifying those and that is where we couldn’t find a back button nor a 
button to sign out and the tabs on the bottom were not the same as on the home 
screen. 

 

Maybe I’ll put the app on my phone which is also an iPhone 8 and work with it 
some more.

 

Thanks again!

 

Debbie 

 

From: viphone@googlegroups.com  On Behalf Of Les 
Kriegler
Sent: Thursday, May 6, 2021 12:22 PM
To: viphone@googlegroups.com
Subject: RE: Bank of America App

 

Hi Debbie,

I have been using this app for many years and find it quite accessible. 

Currently, I am running it with my iPhone 12 Mini and IOS 14.5. I do not find a 
back button on the screen, but really do not need it. Let me provide a few 
suggestions to get you started. First, the tabs you want are on the lower right 
corner of the screen. By default, the accounts available to you should appear 
first. You can single finger double tap to activate any of them. Along the 
bottom right corner are a list of tabs. They include accounts, transfers and 
bill pay. Just double tap any of them to activate them. There is an electronic 
assistant called Erica. She can assist in paying bills, transferring money and 
many other tasks. You don’t have to use her, I find I do sometimes, and other 
times, I use the app’s facilities to do what I want. Finally, on most screens, 
there is a sign out button. Again, just double tap to activate and confirm you 
wish to sign out. Swiping from left to right should help you once you activate 
the feature you wish to use. I would be happy to assist further if you wish, 
but this should get you going.

Best Regards,

 

Les

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of 
Debbie Downey
Sent: Thursday, May 6, 2021 11:53 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: Bank of America App

 

Hello,

 

I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS 
update and find that it is not very accessible. 

 

I received a verification code which I entered but then it was very difficult 
to find a continue button. I actually called AIRA and they were able to help me 
find it using another iPhone to check the screen. There were 2 buttons which 
were not labeled so that I could say whether I wanted the device to be 
remembered and AIRA had to tell me which button was which; yes or no.  

 

Okay, so I got logged in and selected one of the tabs on the bottom just to 
check out what was in there and then I couldn’t find a back button and the Z 
scrub didn’t work. I couldn’t even sign out of the app so I just closed out of 
the app and will wait for the session to time out to log me out.

 

Does anyone have any work arounds for this app or am I doing something wrong? 
Is it just not accessible? Maybe it’s slightly usable?

 

Thanks!

 

Debbie

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Re: Bank of America App

[TaraPrakash]

Never had such an experience.   BOA is the most accessible banking app and I 
never found any button that’s not labeled  
For continue or done button, I would start looking at the bottom right corner


Sent from my iPhone

> On May 6, 2021, at 11:52 AM, Debbie Downey  wrote:
> 
> 
> Hello,
>  
> I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS 
> update and find that it is not very accessible.
>  
> I received a verification code which I entered but then it was very difficult 
> to find a continue button. I actually called AIRA and they were able to help 
> me find it using another iPhone to check the screen. There were 2 buttons 
> which were not labeled so that I could say whether I wanted the device to be 
> remembered and AIRA had to tell me which button was which; yes or no.  
>  
> Okay, so I got logged in and selected one of the tabs on the bottom just to 
> check out what was in there and then I couldn’t find a back button and the Z 
> scrub didn’t work. I couldn’t even sign out of the app so I just closed out 
> of the app and will wait for the session to time out to log me out.
>  
> Does anyone have any work arounds for this app or am I doing something wrong? 
> Is it just not accessible? Maybe it’s slightly usable?
>  
> Thanks!
>  
> Debbie
> -- 
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RE: Bank of America App

[Debbie Downey]

Thank you Les.

 

Perhaps it’s the iPhone 8 that is the problem. 

 

Actually it was my husband’s phone that we were trying to do this on so I’ll 
see if he wants to work on it again! 

 

I don’t remember which tab we went into but we were looking at alerts to see 
about modifying those and that is where we couldn’t find a back button nor a 
button to sign out and the tabs on the bottom were not the same as on the home 
screen. 

 

Maybe I’ll put the app on my phone which is also an iPhone 8 and work with it 
some more.

 

Thanks again!

 

Debbie 

 

From: viphone@googlegroups.com  On Behalf Of Les 
Kriegler
Sent: Thursday, May 6, 2021 12:22 PM
To: viphone@googlegroups.com
Subject: RE: Bank of America App

 

Hi Debbie,

I have been using this app for many years and find it quite accessible. 

Currently, I am running it with my iPhone 12 Mini and IOS 14.5. I do not find a 
back button on the screen, but really do not need it. Let me provide a few 
suggestions to get you started. First, the tabs you want are on the lower right 
corner of the screen. By default, the accounts available to you should appear 
first. You can single finger double tap to activate any of them. Along the 
bottom right corner are a list of tabs. They include accounts, transfers and 
bill pay. Just double tap any of them to activate them. There is an electronic 
assistant called Erica. She can assist in paying bills, transferring money and 
many other tasks. You don’t have to use her, I find I do sometimes, and other 
times, I use the app’s facilities to do what I want. Finally, on most screens, 
there is a sign out button. Again, just double tap to activate and confirm you 
wish to sign out. Swiping from left to right should help you once you activate 
the feature you wish to use. I would be happy to assist further if you wish, 
but this should get you going.

Best Regards,

 

Les

 

From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  
mailto:viphone@googlegroups.com> > On Behalf Of 
Debbie Downey
Sent: Thursday, May 6, 2021 11:53 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> 
Subject: Bank of America App

 

Hello,

 

I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS 
update and find that it is not very accessible. 

 

I received a verification code which I entered but then it was very difficult 
to find a continue button. I actually called AIRA and they were able to help me 
find it using another iPhone to check the screen. There were 2 buttons which 
were not labeled so that I could say whether I wanted the device to be 
remembered and AIRA had to tell me which button was which; yes or no.  

 

Okay, so I got logged in and selected one of the tabs on the bottom just to 
check out what was in there and then I couldn’t find a back button and the Z 
scrub didn’t work. I couldn’t even sign out of the app so I just closed out of 
the app and will wait for the session to time out to log me out.

 

Does anyone have any work arounds for this app or am I doing something wrong? 
Is it just not accessible? Maybe it’s slightly usable?

 

Thanks!

 

Debbie

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RE: Bank of America App

[Les Kriegler]

Hi Debbie,

I have been using this app for many years and find it quite accessible. 

Currently, I am running it with my iPhone 12 Mini and IOS 14.5. I do not find a 
back button on the screen, but really do not need it. Let me provide a few 
suggestions to get you started. First, the tabs you want are on the lower right 
corner of the screen. By default, the accounts available to you should appear 
first. You can single finger double tap to activate any of them. Along the 
bottom right corner are a list of tabs. They include accounts, transfers and 
bill pay. Just double tap any of them to activate them. There is an electronic 
assistant called Erica. She can assist in paying bills, transferring money and 
many other tasks. You don’t have to use her, I find I do sometimes, and other 
times, I use the app’s facilities to do what I want. Finally, on most screens, 
there is a sign out button. Again, just double tap to activate and confirm you 
wish to sign out. Swiping from left to right should help you once you activate 
the feature you wish to use. I would be happy to assist further if you wish, 
but this should get you going.

Best Regards,

 

Les

 

From: viphone@googlegroups.com  On Behalf Of Debbie 
Downey
Sent: Thursday, May 6, 2021 11:53 AM
To: viphone@googlegroups.com
Subject: Bank of America App

 

Hello,

 

I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS 
update and find that it is not very accessible. 

 

I received a verification code which I entered but then it was very difficult 
to find a continue button. I actually called AIRA and they were able to help me 
find it using another iPhone to check the screen. There were 2 buttons which 
were not labeled so that I could say whether I wanted the device to be 
remembered and AIRA had to tell me which button was which; yes or no.  

 

Okay, so I got logged in and selected one of the tabs on the bottom just to 
check out what was in there and then I couldn’t find a back button and the Z 
scrub didn’t work. I couldn’t even sign out of the app so I just closed out of 
the app and will wait for the session to time out to log me out.

 

Does anyone have any work arounds for this app or am I doing something wrong? 
Is it just not accessible? Maybe it’s slightly usable?

 

Thanks!

 

Debbie

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RE: Bank of America App

[Carla]

I am having no problem with the Bank Of America App and I have the latest 
update.  I am using the SE 20 phone.
 
Carla
 
 
From: viphone@googlegroups.com  On Behalf Of Debbie 
Downey
Sent: Thursday, May 6, 2021 8:53 AM
To: viphone@googlegroups.com
Subject: Bank of America App
 
Hello,
 
I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS 
update and find that it is not very accessible. 
 
I received a verification code which I entered but then it was very difficult 
to find a continue button. I actually called AIRA and they were able to help me 
find it using another iPhone to check the screen. There were 2 buttons which 
were not labeled so that I could say whether I wanted the device to be 
remembered and AIRA had to tell me which button was which; yes or no.  
 
Okay, so I got logged in and selected one of the tabs on the bottom just to 
check out what was in there and then I couldn’t find a back button and the Z 
scrub didn’t work. I couldn’t even sign out of the app so I just closed out of 
the app and will wait for the session to time out to log me out.
 
Does anyone have any work arounds for this app or am I doing something wrong? 
Is it just not accessible? Maybe it’s slightly usable?
 
Thanks!
 
Debbie
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RE: Bank of America App

[Larry Lumpkin]

I found the same thing you did. It disappoints that a bank that large would not 
keep up the accessibility on their app.

 

 

From: viphone@googlegroups.com  On Behalf Of Debbie 
Downey
Sent: Thursday, May 6, 2021 10:53 AM
To: viphone@googlegroups.com
Subject: Bank of America App

 

Hello,

 

I’ve downloaded the bank of America app to my iPhone 8 with the latest IOS 
update and find that it is not very accessible. 

 

I received a verification code which I entered but then it was very difficult 
to find a continue button. I actually called AIRA and they were able to help me 
find it using another iPhone to check the screen. There were 2 buttons which 
were not labeled so that I could say whether I wanted the device to be 
remembered and AIRA had to tell me which button was which; yes or no.  

 

Okay, so I got logged in and selected one of the tabs on the bottom just to 
check out what was in there and then I couldn’t find a back button and the Z 
scrub didn’t work. I couldn’t even sign out of the app so I just closed out of 
the app and will wait for the session to time out to log me out.

 

Does anyone have any work arounds for this app or am I doing something wrong? 
Is it just not accessible? Maybe it’s slightly usable?

 

Thanks!

 

Debbie

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Bank of America App

[Debbie Downey]

Hello,

 

I've downloaded the bank of America app to my iPhone 8 with the latest IOS
update and find that it is not very accessible. 

 

I received a verification code which I entered but then it was very
difficult to find a continue button. I actually called AIRA and they were
able to help me find it using another iPhone to check the screen. There were
2 buttons which were not labeled so that I could say whether I wanted the
device to be remembered and AIRA had to tell me which button was which; yes
or no.  

 

Okay, so I got logged in and selected one of the tabs on the bottom just to
check out what was in there and then I couldn't find a back button and the Z
scrub didn't work. I couldn't even sign out of the app so I just closed out
of the app and will wait for the session to time out to log me out.

 

Does anyone have any work arounds for this app or am I doing something
wrong? Is it just not accessible? Maybe it's slightly usable?

 

Thanks!

 

Debbie

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Re: Good News for Bank of America App Users

[Mary Jo Partyka]

This will be great.  


Mary Jo Partyka
choir...@gmail.com


> On Jul 30, 2019, at 7:33 AM, Les  wrote:
> 
> Hi All,
>  
> I am happy to report that we can now use the Payment Screen as before.  All 
> Payees you have set up will now display as you swipe through the list.  You 
> will notice an unchecked box next to each payee.  You can check as many 
> payees as you wish, thereby allowing you to make multiple payments.  Before, 
> you had to make one payment at a time.  I was finally able to demonstrate the 
> issue of only being able to display 5 payees to an Engineer, and ultimately 
> the problem was resolved.  You need to get the latest update to the app.  It 
> took a while, but I think it was worth the effort to bring this to their 
> attention.
>  
> Les
>  
> Sent from Mail  for Windows 10
>  
> 
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Re: Good News for Bank of America App Users

['Nancy Badger' via VIPhone]

Thank you so much for your persistence on this. I appreciate it.

Nancy Badger, Ph.D
Executive Director of Counseling
Old Dominion University
Sent from my iPhone with dictation software. Please excuse spelling errors.

> On Jul 30, 2019, at 7:33 AM, Les  wrote:
> 
> Hi All,
>  
> I am happy to report that we can now use the Payment Screen as before.  All 
> Payees you have set up will now display as you swipe through the list.  You 
> will notice an unchecked box next to each payee.  You can check as many 
> payees as you wish, thereby allowing you to make multiple payments.  Before, 
> you had to make one payment at a time.  I was finally able to demonstrate the 
> issue of only being able to display 5 payees to an Engineer, and ultimately 
> the problem was resolved.  You need to get the latest update to the app.  It 
> took a while, but I think it was worth the effort to bring this to their 
> attention.
>  
> Les
>  
> Sent from Mail for Windows 10
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Re: Good News for Bank of America App Users

[Robin Frost]

Hi,
I congratulate and laud you for your efforts.  Would to heaven I could see 
similar results with the mess that is the app from Santander bank. #Here’s 
Hoping.
Robin


From: Les 
Sent: Tuesday, July 30, 2019 7:33 AM
To: viphone@googlegroups.com 
Subject: Good News for Bank of America App Users

Hi All,

 

I am happy to report that we can now use the Payment Screen as before.  All 
Payees you have set up will now display as you swipe through the list.  You 
will notice an unchecked box next to each payee.  You can check as many payees 
as you wish, thereby allowing you to make multiple payments.  Before, you had 
to make one payment at a time.  I was finally able to demonstrate the issue of 
only being able to display 5 payees to an Engineer, and ultimately the problem 
was resolved.  You need to get the latest update to the app.  It took a while, 
but I think it was worth the effort to bring this to their attention.

 

Les

 

Sent from Mail for Windows 10

 

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Re: Good News for Bank of America App Users

[Les Kriegler]

Thanks Richard. I’m really glad to hear that it’s working well for you.

Sent from my iPhone

> On Jul 30, 2019, at 9:08 AM, Richard Turner  
> wrote:
> 
> 
> That is great news.
> Thanks for sticking with this and getting to someone who could fix it.
> It works great!
> 
> 
> Richard
> 
> Arthur C. Clarke's third law says: "Any sufficiently advanced technology is 
> indistinguishable from magic." 
> (Sent from the magical iPhone SE)
> www.turner42.com
>  
> 
> On Jul 30, 2019, at 4:33 AM, Les  wrote:
> 
>> Hi All,
>>  
>> I am happy to report that we can now use the Payment Screen as before.  All 
>> Payees you have set up will now display as you swipe through the list.  You 
>> will notice an unchecked box next to each payee.  You can check as many 
>> payees as you wish, thereby allowing you to make multiple payments.  Before, 
>> you had to make one payment at a time.  I was finally able to demonstrate 
>> the issue of only being able to display 5 payees to an Engineer, and 
>> ultimately the problem was resolved.  You need to get the latest update to 
>> the app.  It took a while, but I think it was worth the effort to bring this 
>> to their attention.
>>  
>> Les
>>  
>> Sent from Mail for Windows 10
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Re: Good News for Bank of America App Users

[Richard Turner]

That is great news.
Thanks for sticking with this and getting to someone who could fix it.
It works great!


Richard

Arthur C. Clarke's third law says: "Any sufficiently advanced technology is 
indistinguishable from magic."
(Sent from the magical iPhone SE)
www.turner42.com


On Jul 30, 2019, at 4:33 AM, Les 
mailto:kriegle...@gmail.com>> wrote:

Hi All,

I am happy to report that we can now use the Payment Screen as before.  All 
Payees you have set up will now display as you swipe through the list.  You 
will notice an unchecked box next to each payee.  You can check as many payees 
as you wish, thereby allowing you to make multiple payments.  Before, you had 
to make one payment at a time.  I was finally able to demonstrate the issue of 
only being able to display 5 payees to an Engineer, and ultimately the problem 
was resolved.  You need to get the latest update to the app.  It took a while, 
but I think it was worth the effort to bring this to their attention.

Les

Sent from 
Mail
 for Windows 10


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Good News for Bank of America App Users

[Les]

Hi All,

I am happy to report that we can now use the Payment Screen as before.  All 
Payees you have set up will now display as you swipe through the list.  You 
will notice an unchecked box next to each payee.  You can check as many payees 
as you wish, thereby allowing you to make multiple payments.  Before, you had 
to make one payment at a time.  I was finally able to demonstrate the issue of 
only being able to display 5 payees to an Engineer, and ultimately the problem 
was resolved.  You need to get the latest update to the app.  It took a while, 
but I think it was worth the effort to bring this to their attention.

Les

Sent from Mail for Windows 10

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RE: Bank of America app working again

[Carla Dawson]

Mine is working too and I won't be asking Erica either.


-Original Message-
From: viphone@googlegroups.com  On Behalf Of Lynn 
White
Sent: Friday, October 26, 2018 7:15 PM
To: viphone@googlegroups.com
Subject: Re: Bank of America app working again

Hi Richard,

Yes sir.  It’s working great.  I have not tried to use Erica and probably won’t 
since I like the way the app has worked in the past.

Sent from my iPhone

> On Oct 25, 2018, at 7:29 PM, Richard Turner  
> wrote:
> 
> Bank of America app is fixed in today's update. At least, I can read my 
> transactions now. I did not check if they messed something else up, but that 
> issue is fixed. 
> Later,
> Richard
> 
> 
> 
> "Reality is the leading cause of stress for those who are in touch with it." 
> — Jane Wagner
> 
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Re: Bank of America app working again

[Lynn White]

Hi Richard,

Yes sir.  It’s working great.  I have not tried to use Erica and probably won’t 
since I like the way the app has worked in the past.

Sent from my iPhone

> On Oct 25, 2018, at 7:29 PM, Richard Turner  
> wrote:
> 
> Bank of America app is fixed in today's update. At least, I can read my 
> transactions now. I did not check if they messed something else up, but that 
> issue is fixed. 
> Later,
> Richard
> 
> 
> 
> "Reality is the leading cause of stress for those who are in touch with it." 
> — Jane Wagner
> 
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Bank of America app working again

[Richard Turner]

Bank of America app is fixed in today's update. At least, I can read my 
transactions now. I did not check if they messed something else up, but that 
issue is fixed. 
Later,
Richard



"Reality is the leading cause of stress for those who are in touch with it." — 
Jane Wagner

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RE: Bank of America App

[Laury, Shawnese (LARA)]

For me either. I tried again today and I’m still getting the same results.

From: viphone@googlegroups.com  On Behalf Of Richard 
Turner
Sent: Friday, October 12, 2018 3:41 PM
To: viphone@googlegroups.com
Subject: Re: Bank of America App

You must be one of the very lucky ones.
Those steps do nothing different for me.
Richard




xpert: an ex is a has-been, a spirt is a drip under pressure. -- Bruce U. Utah 
Phillips





礪

On Oct 12, 2018, at 10:35 AM, Lynn White 
mailto:lynnwhite...@gmail.com>> wrote:


Sent from my iPhoneHi guys,
The app for Bank Of America seems to be operating much better with Voiceover.
WHAT I do now is to go into my account, go to alerts and do a double tap.
Then I go back to the previous screen and my transactions are available.
I am able then "sign out and the app no longer hangs.
When you are in alerts, History should be the default screen that you see.
Now this improvement may not be avaibable in all areas yet. But it should be 
soon.
I think that a writing campaign has helped a lot.
"i hope this message has helped.

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Re: Bank of America App

[Richard Turner]

You must be one of the very lucky ones.
Those steps do nothing different for me.
Richard




xpert: an ex is a has-been, a spirt is a drip under pressure. -- Bruce U. Utah 
Phillips



礪

On Oct 12, 2018, at 10:35 AM, Lynn White 
mailto:lynnwhite...@gmail.com>> wrote:



Sent from my iPhoneHi guys,
The app for Bank Of America seems to be operating much better with Voiceover.
WHAT I do now is to go into my account, go to alerts and do a double tap.
Then I go back to the previous screen and my transactions are available.
I am able then "sign out and the app no longer hangs.
When you are in alerts, History should be the default screen that you see.
Now this improvement may not be avaibable in all areas yet. But it should be 
soon.
I think that a writing campaign has helped a lot.
"i hope this message has helped.

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Bank of America App

[Lynn White]

Sent from my iPhoneHi guys,
The app for Bank Of America seems to be operating much better with Voiceover.
WHAT I do now is to go into my account, go to alerts and do a double tap.
Then I go back to the previous screen and my transactions are available.
I am able then "sign out and the app no longer hangs.
When you are in alerts, History should be the default screen that you see.
Now this improvement may not be avaibable in all areas yet. But it should be 
soon.
I think that a writing campaign has helped a lot.
"i hope this message has helped.

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bank of America App Fixed

[Les Kriegler]

Hi All,

I downloaded an update to Bank of America’s app.  The ability to explore by 
touch when completing the payment screen appears to be working again.  I 
haven’t looked at the transfer screen yet, but I’m hopeful that will work 
properly as well now.  If you do encounter problems, please report it here, and 
of course to Bank of America.  Thanks.

Les

Sent from Mail for Windows 10

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Re: Quirk with Bank of America app

[Teresa Christian]

I also use the B of A app. I don't have investments so haven't
experienced what you are saying on those pages.
I have, however, experienced something similar on  the pages to pay
bills and to make transfers. Mostly towards the bottom of the page
when I'm trying to get to the next step or done. I didn't find it a
huge annoiance, I was just glad to be able to get to it at all without
a lot of trouble. This is probably not what you wanted to hear, but
that is what I have noticed, as you said, for a while.
Teresa☺


On 8/1/18, R Van Lant  wrote:
> Ok, thanks.  I will report the annoyance to B of A.
>
>
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Les Kriegler
> Sent: Monday, July 30, 2018 9:35 PM
> To: viphone@googlegroups.com
> Subject: Re: Quirk with Bank of America app
>
> Yes, I can confirm this. And I reported it to Bank of America and they are
> supposedly looking into resolving it. I would recommend you do the same.
> Sent from my iPhone
>
> On Jul 30, 2018, at 11:29 PM, R Van Lant
> mailto:vanlant2...@msn.com>> wrote:
> I only go into my Bank of America app once or twice a month, so I don’t know
> exactly when this started, but I’m a bit annoyed with a change within the
> last few months and want to know if anyone has seen this.  On at least two
> screens, I cannot explore the screen by touch.  I literally have to start at
> the very top and flick through every line to find a button or read
> information on the screen.  The screens where I noticed it today is on the
> screen when I went to make a payment and was entering the information, the
> subsequent screen when I got confirmation of my payment and was looking for
> the done button to go back to the home screen, and on the deal details
> screen of my Bank AmeriDeals.  On the Deals tab, I can explore the deals by
> touch, but as soon as I go to read the details of a given deal, I have to
> find a place at the very top or very bottom where I hear a click, then I can
> flick left or right to read the information.
>
> This feels like an accessibility annoyance to me for sure, although at least
> I can read the information.  Anyone else seen this?  I’ll send in some
> feedback to Bank of America.
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RE: Quirk with Bank of America app

[R Van Lant]

Ok, thanks.  I will report the annoyance to B of A.


From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Les Kriegler
Sent: Monday, July 30, 2018 9:35 PM
To: viphone@googlegroups.com
Subject: Re: Quirk with Bank of America app

Yes, I can confirm this. And I reported it to Bank of America and they are 
supposedly looking into resolving it. I would recommend you do the same.
Sent from my iPhone

On Jul 30, 2018, at 11:29 PM, R Van Lant 
mailto:vanlant2...@msn.com>> wrote:
I only go into my Bank of America app once or twice a month, so I don’t know 
exactly when this started, but I’m a bit annoyed with a change within the last 
few months and want to know if anyone has seen this.  On at least two screens, 
I cannot explore the screen by touch.  I literally have to start at the very 
top and flick through every line to find a button or read information on the 
screen.  The screens where I noticed it today is on the screen when I went to 
make a payment and was entering the information, the subsequent screen when I 
got confirmation of my payment and was looking for the done button to go back 
to the home screen, and on the deal details screen of my Bank AmeriDeals.  On 
the Deals tab, I can explore the deals by touch, but as soon as I go to read 
the details of a given deal, I have to find a place at the very top or very 
bottom where I hear a click, then I can flick left or right to read the 
information.

This feels like an accessibility annoyance to me for sure, although at least I 
can read the information.  Anyone else seen this?  I’ll send in some feedback 
to Bank of America.
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Re: Any Users of the Bank of America App, PLEASE HELP!!!

[Jeff Samco]

I use the app and deposit checks; I have partial vision although I 
cannot see much of what is showing in the viewfinder for aligning the 
check. It usually takes me several tries for each side of the check. 
I place the check on a surface with a contrasting background and with 
good lighting. The app uses an automatic process that will take the 
photo when the check is properly framed and at the appropriate 
distance. It really takes trial and error. Don't forget the back of 
the check needs a signature.

HTH,
Jeff

At 12:58 PM 9/15/2016, you wrote:

Hello All,
my friend and I are working on the bank of america App.  Howe ver, 
when we attempt to use the deposit feature of mobile banking, the 
photos just don't come out correctly.  We have tried using the scan 
stand that is cardboard and metal to line up the checks, but that 
didn't work either.

Any Help would be appreciated.


Sent from my iPhone

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Any Users of the Bank of America App, PLEASE HELP!!!

[Elizabeth Bowden]

Hello All,
my friend and I are working on the bank of america App.  Howe ver, when we 
attempt to use the deposit feature of mobile banking, the photos just don't 
come out correctly.  We have tried using the scan stand that is cardboard and 
metal to line up the checks, but that didn't work either.  
Any Help would be appreciated.  


Sent from my iPhone

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Bank of america app

[Corey Michael Cook]

Does anyone know if the new Bank of America app is voiceover friendly


Sent from my iPhone

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Re: Bank of america app

[Les Kriegler]

I just downloaded the update and it appears to be working fine with voiceover. 
There is an additional menu on the screen which is also accessible. But the 
familiar options are still there, and everything seems to be working as it 
should.

Sent from my iPhone

 On May 28, 2014, at 5:27 PM, Corey Michael Cook corey.coo...@gmail.com 
 wrote:
 
 Does anyone know if the new Bank of America app is voiceover friendly
 
 
 Sent from my iPhone
 
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Re: Bank of america app

[MamaPeach]

Thanks for this information. I was so afraid to download the update only to 
find that they had changed it so much that it was no longer accessible with 
VoiceOver.


-Original Message- 
From: Les Kriegler

Sent: Wednesday, May 28, 2014 5:49 PM
To: viphone@googlegroups.com
Subject: Re: Bank of america app

I just downloaded the update and it appears to be working fine with 
voiceover. There is an additional menu on the screen which is also 
accessible. But the familiar options are still there, and everything seems 
to be working as it should.


Sent from my iPhone

On May 28, 2014, at 5:27 PM, Corey Michael Cook corey.coo...@gmail.com 
wrote:


Does anyone know if the new Bank of America app is voiceover friendly


Sent from my iPhone

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Re: Bank of america app

[Richard Turner]

In fact, I would say this new update is better than it was before.
Richard


Common sense is in spite of, not as the result of education. - Victor Hugo

 

Sent from my iPhone

 On May 28, 2014, at 4:06 PM, MamaPeach mamape...@charter.net wrote:
 
 Thanks for this information. I was so afraid to download the update only to 
 find that they had changed it so much that it was no longer accessible with 
 VoiceOver.
 
 -Original Message- From: Les Kriegler
 Sent: Wednesday, May 28, 2014 5:49 PM
 To: viphone@googlegroups.com
 Subject: Re: Bank of america app
 
 I just downloaded the update and it appears to be working fine with 
 voiceover. There is an additional menu on the screen which is also 
 accessible. But the familiar options are still there, and everything seems to 
 be working as it should.
 
 Sent from my iPhone
 
 On May 28, 2014, at 5:27 PM, Corey Michael Cook corey.coo...@gmail.com 
 wrote:
 
 Does anyone know if the new Bank of America app is voiceover friendly
 
 
 Sent from my iPhone
 
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Re: Bank of america app

[Jerry Berrier]

Unless a new one just came out today, then the app is very accessible.  I 
used it early this morning.


- Original Message - 
From: Corey Michael Cook corey.coo...@gmail.com

To: viphone@googlegroups.com
Sent: Wednesday, May 28, 2014 5:27 PM
Subject: Bank of america app


Does anyone know if the new Bank of America app is voiceover friendly


Sent from my iPhone

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RE: Bank of america app

[Len Burns]

The new one hit the App Store this afternoon.  It is a new design, but
quite accessible.  I am sure I will find minor problems, but nothing serious
thus far.  Amazing what happens when these companies have good testing
practices.

-Len

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jerry Berrier
Sent: Wednesday, May 28, 2014 4:41 PM
To: viphone@googlegroups.com
Subject: Re: Bank of america app

Unless a new one just came out today, then the app is very accessible.  I 
used it early this morning.

- Original Message - 
From: Corey Michael Cook corey.coo...@gmail.com
To: viphone@googlegroups.com
Sent: Wednesday, May 28, 2014 5:27 PM
Subject: Bank of america app


Does anyone know if the new Bank of America app is voiceover friendly


Sent from my iPhone

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