Re: Uber app experience getting increasingly bad

[Rebecca Ilniski]

i fully agree. Any time you are driving for the public regardless of what 
vehicle you are using or whose it is, they shouldn't drive for these companies 
at all. Some people who are ignorant would argue that point though. 

Rebecca and Zeb
email: rilni...@gmail.com

On Apr 5, 2017, at 3:46 PM, Sieghard Weitzel <siegh...@live.ca> wrote:

It makes no difference if they use their own vehicles, if they choose to be 
Uber drivers they have to stick to the rules and if the rules say guide dogs 
can't be denied then that is so.
If somebody opens a restaurant in a building they own then it's their building, 
but if the law says that guide dogs cannot be refused  then just because the 
restaurant is in their building doesn't mean they can say you can't come in and 
eat there if you have a guide dog.
Fortunately the law here in British Columbia is now very specific and if that 
ever happened it is my choice if I want to take it lying down or if I want to 
call the cops and get them into big trouble, I believe it is now an automatic 
$5,000 fine if somebody does this here. If an Uber driver ever did it to me I 
still have his/her license plate so in addition to contacting Uber about it I 
could also pursue the legal avenue.

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Rebecca Ilniski
Sent: Wednesday, April 05, 2017 12:07 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

When I've reported Uber drivers, I usually get a response either the same day 
or the next. I wish there were a number you could call at that moment. I have 
had denials which I have always reported. But one day I had two drivers deny me 
in a row and ended up being late for a doctor's appointment because I ended up 
taking the bus. It can get really old and frustrating after awhile. The other 
issue I see is that these drivers so far as I know use their own vehicles.

Rebecca and Zeb
email: rilni...@gmail.com

On Apr 4, 2017, at 7:56 PM, Donna Neff <donnakarak...@gmail.com> wrote:

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a 
> guide dog and then getting a call in a day or two and a refund is not a fix 
> to the problem. They can be the most polite agent in the world, but that 
> doesn't solve the actual issue and I for one would want a lot more if I, for 
> example, stood somewhere in the middle of the winter at minus 30 and then a 
> driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me reporting 
> service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
> issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was 
> denied a ride.
> Always, always always always have I been contacted by an american person from 
> CA.
> They have always been super polite, and have refunded my account with any 
> charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and e

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

It makes no difference if they use their own vehicles, if they choose to be 
Uber drivers they have to stick to the rules and if the rules say guide dogs 
can't be denied then that is so.
If somebody opens a restaurant in a building they own then it's their building, 
but if the law says that guide dogs cannot be refused  then just because the 
restaurant is in their building doesn't mean they can say you can't come in and 
eat there if you have a guide dog.
Fortunately the law here in British Columbia is now very specific and if that 
ever happened it is my choice if I want to take it lying down or if I want to 
call the cops and get them into big trouble, I believe it is now an automatic 
$5,000 fine if somebody does this here. If an Uber driver ever did it to me I 
still have his/her license plate so in addition to contacting Uber about it I 
could also pursue the legal avenue.

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Rebecca Ilniski
Sent: Wednesday, April 05, 2017 12:07 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

When I've reported Uber drivers, I usually get a response either the same day 
or the next. I wish there were a number you could call at that moment. I have 
had denials which I have always reported. But one day I had two drivers deny me 
in a row and ended up being late for a doctor's appointment because I ended up 
taking the bus. It can get really old and frustrating after awhile. The other 
issue I see is that these drivers so far as I know use their own vehicles.

Rebecca and Zeb
email: rilni...@gmail.com

On Apr 4, 2017, at 7:56 PM, Donna Neff <donnakarak...@gmail.com> wrote:

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a 
> guide dog and then getting a call in a day or two and a refund is not a fix 
> to the problem. They can be the most polite agent in the world, but that 
> doesn't solve the actual issue and I for one would want a lot more if I, for 
> example, stood somewhere in the middle of the winter at minus 30 and then a 
> driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me reporting 
> service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
> issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was 
> denied a ride.
> Always, always always always have I been contacted by an american person from 
> CA.
> They have always been super polite, and have refunded my account with any 
> charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one could 
> send an email with a question or concern, but it says in the article that as 
> of December 2016 (a few months ago) this email is no longer valid and 
> gene

Re: Uber app experience getting increasingly bad

[Rebecca Ilniski]

When I've reported Uber drivers, I usually get a response either the same day 
or the next. I wish there were a number you could call at that moment. I have 
had denials which I have always reported. But one day I had two drivers deny me 
in a row and ended up being late for a doctor's appointment because I ended up 
taking the bus. It can get really old and frustrating after awhile. The other 
issue I see is that these drivers so far as I know use their own vehicles.

Rebecca and Zeb
email: rilni...@gmail.com

On Apr 4, 2017, at 7:56 PM, Donna Neff <donnakarak...@gmail.com> wrote:

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a 
> guide dog and then getting a call in a day or two and a refund is not a fix 
> to the problem. They can be the most polite agent in the world, but that 
> doesn't solve the actual issue and I for one would want a lot more if I, for 
> example, stood somewhere in the middle of the winter at minus 30 and then a 
> driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me reporting 
> service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
> issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was 
> denied a ride.
> Always, always always always have I been contacted by an american person from 
> CA.
> They have always been super polite, and have refunded my account with any 
> charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one could 
> send an email with a question or concern, but it says in the article that as 
> of December 2016 (a few months ago) this email is no longer valid and 
> generates an auto response saying so. The article also said that there at one 
> point was a live chat feature which is also no longer available. For those 
> interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just put 
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
> driver can't refuse me because I have a guide dog. Here is what came back, 
> exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming email. 
> We're not monitoring questions through this email address and this request 
> has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by 
> tapping "Help" in the Uber app or

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

Refunds are for cancelation charges.
This last driver took off after stating he would not take me.
marked on his app that he picked me up and proceeded with the trip.
When I went into the house to report it and to order another ride, I saw
that I was on a trip.
I then canceled the trip. Got an email saying I paid X amount of dollars on
this trip.
I never bugged uber about anything twice. I didn't have too.
I just contacted the uber support about each driver once. They would contact
me each time about the new driver the next day or 48 hours from then.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Kramlinger, Keith G., M.D.
Sent: Tuesday, April 04, 2017 8:53 PM
To: 'viphone@googlegroups.com'
Subject: RE: Uber app experience getting increasingly bad

Hi,

If the driver wouldn't take the dog, what was the refund for? You didn't
leave the dog at the side of the road, did you? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of James Homuth
Sent: Tuesday, April 04, 2017 7:35 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

As I've said before. I personally know of a couple cases where the driver
has been flat out let go from Uber for not taking a guidedog. This on top of
a complete refund.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: April-04-17 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with 
> a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I 
> was
denied a ride.
> Always, always always always have I been contacted by an american 
> person
from CA.
> They have always been super polite, and have refunded my account with 
> any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service 
> centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 

Re: Uber app experience getting increasingly bad

[Rebecca Ilniski]

I have taken Uber a number of times. Anytime I have had an issue I reported it 
and it always got dealt with. I usually got a credit and a few times have 
talked to someone over the phone. I found the Uber/Lyft for blind users on FB 
and joined it also. I have never used Lyft and will have to try it sometime.

Rebecca and Zeb
email: rilni...@gmail.com

On Apr 3, 2017, at 6:48 PM, Jeremy Gilley <j_gil...@att.net> wrote:

This is total nonsense.
Please don't tell the list this information.
over the past 5 months I have been denied from riders to my seeing eye dog.
Every single time, and I mean every single time when I reported the issue, I
have been contacted by uber support with in 24-48 hours.
None of them had an accent of any kind and have all called me from Cal.
This last time, When I requested to talk directly to a manager, I had not 1,
not 2, but 3 different managers 3 days in a row calling me telling me how
they are implementing a new system.
Now, I don't know about other countries, but I do know that now when a
driver accesses the app, they have to tap ok that they will accept dogs. If
they don't, they don't drive.
IF they tap ok, and they deny you, and you take the time to report it
through the app, and by the way, I used uber tonight and it still is working
great for me.
Anyways, if they see that indeed the driver did accept to take service
animals, the driver is instantly let go, and the rider is given a $25
credit.
I have been complaining so much that I wasn't getting the feed back about
the drivers and what takes place after I reported them.
Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome.
So, please don't tell someone to not report something because you believe it
will go to a different country.
They are based here in the states, and that is indeed who I talked too.
Thanks for reading my book, but had to tell my story.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 1:46 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Don't even bother leaving them feedback. Your feedback will be sent to
somebody in India who will give you a canned response and trash the feedback

But yes, the app is absolutely sluggish on iOS. There's not even a way
to rate a driver after a trip accessibly unless you're actually on
another trip, then you'll get the popup.

I know there are people in their "accessibility" team who are working on
the app, but they are doing an absolutely terrible job with it.


> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
> Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it
says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.
> 

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RE: Uber app experience getting increasingly bad

[James Homuth]

My replies are relevant to the message I'm replying to. You just do it to be
annoying.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: April-04-17 8:58 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

For somebody who spams the list with a reply to every single message in a
thread instead of reading everything and then responding to the last
message, it's strange to see why your comment on sending multiple messages
should even be taken seriously.



On 4/4/2017 8:36 PM, James Homuth wrote:
> If you send more than one message, I'm not surprised you're bumped 
> down to the bottom of the queue. I'd take my time answering you if you 
> pinged me every couple hours about the same thing either. Seriously, 
> I've never required more than one message to actually get something 
> resolved, unless it was to clarify which trip I was on that needed
resolving.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: April-04-17 8:00 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sometimes. It really depends on how much you fight for progress on the 
> issue. But if you send 2 or three messages, they won't take it 
> seriously unless the ticket get routed to somebody who understands 
> what actually happened.
>
> So the answer is yes, but only if you fight for progress.
>
>
> On 4/4/2017 7:56 PM, Donna Neff wrote:
>> Drivers have assured me that they can, and will, be suspended for 
>> refusing
> to take someone with a dog guide. Can anyone verify this?
>> On a few occasions, here in Los Angeles, I've have had to report A 
>> driver
> refusing to take me with my dog. Fortunately, I tend to get many more 
> accommodating drivers than those who aren't. Of course, not allowing a 
> person with a dog guide in and Uber vehicle is totally unacceptable!
>> Sent from my iPhone
>>
>>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>>>
>>> I must say that Shaf is correct in that having to report an issue 
>>> with a
> guide dog and then getting a call in a day or two and a refund is not 
> a fix to the problem. They can be the most polite agent in the world, 
> but that doesn't solve the actual issue and I for one would want a lot 
> more if I, for example, stood somewhere in the middle of the winter at 
> minus 30 and then a driver showed up and refused to take me.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Jeremy Gilley
>>> Sent: Tuesday, April 04, 2017 4:29 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> Hello,
>>> I have always contacted uber support directly through the app.
>>> I have always been contacted with 24-48 hours with the issues of me
> reporting service animal issues.
>>> Service animal issues I mean leader dogs, seeing eye dog issues, 
>>> guide
> issues, what ever school you come from.
>>> Personally, they are all the same with different titles lol stating 
>>> I was
> denied a ride.
>>> Always, always always always have I been contacted by an american 
>>> person
> from CA.
>>> They have always been super polite, and have refunded my account 
>>> with any
> charges that have been applied.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Sieghard Weitzel
>>> Sent: Tuesday, April 04, 2017 1:27 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> I could not find out anything as to where Uber customer service 
>>> centres
> or call centres might be located by doing a Google search. Shaf, maybe 
> you should for once provide actual information in the form of links 
> instead of just hinting that something is not factual and saying
otherwise.
>>> I would, however, be curious as to what number people called if 
>>> people
> have called. I did find an article which outlined various ways to 
> contact Uber and that article stated clearly that there is no such 
> thing as an actual customer service number which let's you speak with 
> a live customer service agent. They mentioned a hot line for critical 
> incidents and emergencies, but all other help apparently needs to be 
> requested via the website or the app.
>>> Apparen

RE: Uber app experience getting increasingly bad

[James Homuth]

Because even if the driver cancels it still costs you $5. and I encourage
people to report drivers even if they end up taking the dog if they have to
argue with said driver first.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Kramlinger, Keith G., M.D.
Sent: April-04-17 8:53 PM
To: 'viphone@googlegroups.com'
Subject: RE: Uber app experience getting increasingly bad

Hi,

If the driver wouldn't take the dog, what was the refund for? You didn't
leave the dog at the side of the road, did you? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of James Homuth
Sent: Tuesday, April 04, 2017 7:35 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

As I've said before. I personally know of a couple cases where the driver
has been flat out let go from Uber for not taking a guidedog. This on top of
a complete refund.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: April-04-17 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with 
> a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I 
> was
denied a ride.
> Always, always always always have I been contacted by an american 
> person
from CA.
> They have always been super polite, and have refunded my account with 
> any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service 
> centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just 
> put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM

Re: Uber app experience getting increasingly bad

[Shaf Patel]

For somebody who spams the list with a reply to every single message in
a thread instead of reading everything and then responding to the last
message, it's strange to see why your comment on sending multiple
messages should even be taken seriously.



On 4/4/2017 8:36 PM, James Homuth wrote:
> If you send more than one message, I'm not surprised you're bumped down to
> the bottom of the queue. I'd take my time answering you if you pinged me
> every couple hours about the same thing either. Seriously, I've never
> required more than one message to actually get something resolved, unless it
> was to clarify which trip I was on that needed resolving.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: April-04-17 8:00 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sometimes. It really depends on how much you fight for progress on the
> issue. But if you send 2 or three messages, they won't take it seriously
> unless the ticket get routed to somebody who understands what actually
> happened.
>
> So the answer is yes, but only if you fight for progress.
>
>
> On 4/4/2017 7:56 PM, Donna Neff wrote:
>> Drivers have assured me that they can, and will, be suspended for refusing
> to take someone with a dog guide. Can anyone verify this?
>> On a few occasions, here in Los Angeles, I've have had to report A driver
> refusing to take me with my dog. Fortunately, I tend to get many more
> accommodating drivers than those who aren't. Of course, not allowing a
> person with a dog guide in and Uber vehicle is totally unacceptable!
>> Sent from my iPhone
>>
>>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>>>
>>> I must say that Shaf is correct in that having to report an issue with a
> guide dog and then getting a call in a day or two and a refund is not a fix
> to the problem. They can be the most polite agent in the world, but that
> doesn't solve the actual issue and I for one would want a lot more if I, for
> example, stood somewhere in the middle of the winter at minus 30 and then a
> driver showed up and refused to take me.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Jeremy Gilley
>>> Sent: Tuesday, April 04, 2017 4:29 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> Hello,
>>> I have always contacted uber support directly through the app.
>>> I have always been contacted with 24-48 hours with the issues of me
> reporting service animal issues.
>>> Service animal issues I mean leader dogs, seeing eye dog issues, guide
> issues, what ever school you come from.
>>> Personally, they are all the same with different titles lol stating I was
> denied a ride.
>>> Always, always always always have I been contacted by an american person
> from CA.
>>> They have always been super polite, and have refunded my account with any
> charges that have been applied.
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>> Behalf Of Sieghard Weitzel
>>> Sent: Tuesday, April 04, 2017 1:27 PM
>>> To: viphone@googlegroups.com
>>> Subject: RE: Uber app experience getting increasingly bad
>>>
>>> I could not find out anything as to where Uber customer service centres
> or call centres might be located by doing a Google search. Shaf, maybe you
> should for once provide actual information in the form of links instead of
> just hinting that something is not factual and saying otherwise.
>>> I would, however, be curious as to what number people called if people
> have called. I did find an article which outlined various ways to contact
> Uber and that article stated clearly that there is no such thing as an
> actual customer service number which let's you speak with a live customer
> service agent. They mentioned a hot line for critical incidents and
> emergencies, but all other help apparently needs to be requested via the
> website or the app.
>>> Apparently at one point Uber had the email supp...@uber.com where one
> could send an email with a question or concern, but it says in the article
> that as of December 2016 (a few months ago) this email is no longer valid
> and generates an auto response saying so. The article also said that there
> at one point was a live chat feature which is also no longer available. For
> those interested, here is a link to that article:
>>&g

RE: Uber app experience getting increasingly bad

[Kramlinger, Keith G., M.D.]

Hi,

If the driver wouldn't take the dog, what was the refund for? You didn't leave 
the dog at the side of the road, did you? 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
James Homuth
Sent: Tuesday, April 04, 2017 7:35 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

As I've said before. I personally know of a couple cases where the driver has 
been flat out let go from Uber for not taking a guidedog. This on top of a 
complete refund.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Donna Neff
Sent: April-04-17 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with 
> a
guide dog and then getting a call in a day or two and a refund is not a fix to 
the problem. They can be the most polite agent in the world, but that doesn't 
solve the actual issue and I for one would want a lot more if I, for example, 
stood somewhere in the middle of the winter at minus 30 and then a driver 
showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I 
> was
denied a ride.
> Always, always always always have I been contacted by an american 
> person
from CA.
> They have always been super polite, and have refunded my account with 
> any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service 
> centres or
call centres might be located by doing a Google search. Shaf, maybe you should 
for once provide actual information in the form of links instead of just 
hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact Uber 
and that article stated clearly that there is no such thing as an actual 
customer service number which let's you speak with a live customer service 
agent. They mentioned a hot line for critical incidents and emergencies, but 
all other help apparently needs to be requested via the website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article that 
as of December 2016 (a few months ago) this email is no longer valid and 
generates an auto response saying so. The article also said that there at one 
point was a live chat feature which is also no longer available. For those 
interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just 
> put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
driver can't refuse me because I have a guide dog. Here is what came back, 
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this 
request has not been received by our support team.
> We'd love to help out if you have an issue. Please

RE: Uber app experience getting increasingly bad

[James Homuth]

And especially if you've told the driver you've got a dog with you, and you
can prove it, that driver is sunk quicker than quick. As always, text
messages are a man's best friend.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jeremy Gilley
Sent: April-04-17 8:14 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

More then one uber driver has told me that they have gotten multiple memos
about taking riders with guides and that it is aginst the law to deny them.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: Tuesday, April 04, 2017 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with 
> a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf
Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I 
> was
denied a ride.
> Always, always always always have I been contacted by an american 
> person
from CA.
> They have always been super polite, and have refunded my account with 
> any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf
Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service 
> centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just 
> put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
> We'd love to help out if you have an iss

RE: Uber app experience getting increasingly bad

[James Homuth]

If you send more than one message, I'm not surprised you're bumped down to
the bottom of the queue. I'd take my time answering you if you pinged me
every couple hours about the same thing either. Seriously, I've never
required more than one message to actually get something resolved, unless it
was to clarify which trip I was on that needed resolving.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: April-04-17 8:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Sometimes. It really depends on how much you fight for progress on the
issue. But if you send 2 or three messages, they won't take it seriously
unless the ticket get routed to somebody who understands what actually
happened.

So the answer is yes, but only if you fight for progress.


On 4/4/2017 7:56 PM, Donna Neff wrote:
> Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?
>
> On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!
>
> Sent from my iPhone
>
>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>>
>> I must say that Shaf is correct in that having to report an issue with a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Jeremy Gilley
>> Sent: Tuesday, April 04, 2017 4:29 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> Hello,
>> I have always contacted uber support directly through the app.
>> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
>> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
>> Personally, they are all the same with different titles lol stating I was
denied a ride.
>> Always, always always always have I been contacted by an american person
from CA.
>> They have always been super polite, and have refunded my account with any
charges that have been applied.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Sieghard Weitzel
>> Sent: Tuesday, April 04, 2017 1:27 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> I could not find out anything as to where Uber customer service centres
or call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
>>
>> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
>> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
>>
>> http://www.idrivewithuber.com/help/contact-uber-support/
>>
>> I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
>>
>> From: Uber Support [mailto:supp...@uber.com]
>> Sent: Tuesday, April 4, 2017 10:23 AM
>> To: Sieghard Weitzel <siegh...@live.ca>
>> Subject: Request not received: Guide dogs
>>
>> 
>> Hi ther

RE: Uber app experience getting increasingly bad

[James Homuth]

As I've said before. I personally know of a couple cases where the driver
has been flat out let go from Uber for not taking a guidedog. This on top of
a complete refund.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: April-04-17 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was
denied a ride.
> Always, always always always have I been contacted by an american person
from CA.
> They have always been super polite, and have refunded my account with any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by
tapping "Help" in the Uber app or by visiting help.uber.com from a web
browser. There you'll find answers to frequently asked questions and have
the option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form This email
is a service from Uber.
> [N4GQ9M-EKG3]
> 
> Regards,
>

RE: Uber app experience getting increasingly bad

[James Homuth]

The question has to be asked. How much of what you hear is the handler
blowing things out of proportion because the alternative is said handler
actually having to admit they oopsed? The story that comes immediately to
mind is the handler who let a Uber driver put their guidedog in the trunk,
then proceeded later on to sue Uber for it. I mean maybe I'm weird, but did
no one in that particular case latch on to the fact that for the driver to
stick said dog in the trunk, the handler would have had to willingly hand it
over? But it sounds better to just blame Uber.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jeremy Gilley
Sent: April-04-17 7:33 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

And I keep telling you, that I have never had that issue.
Every single time I complained, I have had someone from CA call me.
I have had 5 denials over the past 5/6 months.
Always were they polite and any funds that were charge, I got refunded.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Tuesday, April 04, 2017 4:09 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Look, I really do understand where you're coming from. But when you have an
issue where a driver refuses to take somebody who has a service animal, you
really don't want your issue met with a canned copy/paste response and a
refund of the cancellation fee from somebody in a completely different
country. That complaint needs to be dealt in the same country where the
customer is located, and not with a "sorry for the trouble, here's a refund"
message. What I'm getting at is that you have to go back and forth with a
customer service rep from some other country before actually having your
issue heard.

I've heard from so many people where both Uber and Lyft refuse to take
action against drivers who refuse to drive passengers with service animals.
It's lack of communication and an unwillingness of actually understanding
the issue.

For generic customer service, having anybody respond to your support request
is fine. But not when it becomes a discrimination problem.

Cheers.
F
On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
> OK, fair enough, but while I am not necessarily a big fan of Uber, I 
> also
am not necessarily for or against international call centres. After all,
just about all large companies nowadays do this and I have had aweful
experiences and fantastic experiences just as I have had aweful or fantastic
experiences with customer support personal that is or was based in North 
> America. I think how good or not good the end result is depends on the
type of personell they hire in these countries, how well they get trained
and supervised. Just because a call centre is in the US doesn't mean 90% of
the staff may not be immigrants whose english may or may not be the same as
that of the staff in the Philippines or wherever. Also, the one link you
provided mentions this:
>
> Uber is in the middle of building out a global customer service center 
> in
Manila, BuzzFeed News has confirmed. This new office - which the company
calls
> a "Center of Excellence" - will house "a team of customer support
representatives and several people managers," who will service several
different markets
> globally, according to job listings the company has posted.
> The Manila office is one of eight new or newly announced centers 
> around
the world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad,
India;
> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>
> As you can see two of the 8 new centres mentioned are in the US and 
> one is
in Ireland, of course it would make sense that the centre in India and China
may mostly be used to service the market there.
>
> It again all goes back to making these generalized statements. I am in 
> the
retail business and sell top brand name outdoor gear from companies like
North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german
company which has been making backpacks since the 1890's, binocular and
rifle scopes from Vortex and Leupold etc. A lot of the products are
manufactured in China, Vietnam, the Philippines or eastern European
countries and as long as the factories used have top quality equipment and
the staff is trained and the quality control is there it is no problem at
all and these products are just as good as they would be were they made in
the US or Canada. I always think of one story of a small canadian company
who at the time prided themselves for manufacturing all their backpacks and
clothing in Vancouver. Of course the fabrics they used were from the big
fabric mills wherever and when I did a tour of their facility in Vancouver
one of my employees who was there as

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

More then one uber driver has told me that they have gotten multiple memos
about taking riders with guides and that it is aginst the law to deny them.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Donna Neff
Sent: Tuesday, April 04, 2017 7:56 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Drivers have assured me that they can, and will, be suspended for refusing
to take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver
refusing to take me with my dog. Fortunately, I tend to get many more
accommodating drivers than those who aren't. Of course, not allowing a
person with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a
guide dog and then getting a call in a day or two and a refund is not a fix
to the problem. They can be the most polite agent in the world, but that
doesn't solve the actual issue and I for one would want a lot more if I, for
example, stood somewhere in the middle of the winter at minus 30 and then a
driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was
denied a ride.
> Always, always always always have I been contacted by an american person
from CA.
> They have always been super polite, and have refunded my account with any
charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people
have called. I did find an article which outlined various ways to contact
Uber and that article stated clearly that there is no such thing as an
actual customer service number which let's you speak with a live customer
service agent. They mentioned a hot line for critical incidents and
emergencies, but all other help apparently needs to be requested via the
website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one
could send an email with a question or concern, but it says in the article
that as of December 2016 (a few months ago) this email is no longer valid
and generates an auto response saying so. The article also said that there
at one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by
tapping "Help" in the Uber app or by visiting help.uber.com from a web
browser. There you'll find answers to frequently asked questions and have
the option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form This email
is a service from Uber.
> [N4GQ9M-EKG3]
> 
> Regards,
> Sieghard
> 
>

Re: Uber app experience getting increasingly bad

[Shaf Patel]

Sometimes. It really depends on how much you fight for progress on the
issue. But if you send 2 or three messages, they won't take it seriously
unless the ticket get routed to somebody who understands what actually
happened.

So the answer is yes, but only if you fight for progress.


On 4/4/2017 7:56 PM, Donna Neff wrote:
> Drivers have assured me that they can, and will, be suspended for refusing to 
> take someone with a dog guide. Can anyone verify this?
>
> On a few occasions, here in Los Angeles, I've have had to report A driver 
> refusing to take me with my dog. Fortunately, I tend to get many more 
> accommodating drivers than those who aren't. Of course, not allowing a person 
> with a dog guide in and Uber vehicle is totally unacceptable!
>
> Sent from my iPhone
>
>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
>>
>> I must say that Shaf is correct in that having to report an issue with a 
>> guide dog and then getting a call in a day or two and a refund is not a fix 
>> to the problem. They can be the most polite agent in the world, but that 
>> doesn't solve the actual issue and I for one would want a lot more if I, for 
>> example, stood somewhere in the middle of the winter at minus 30 and then a 
>> driver showed up and refused to take me.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of Jeremy Gilley
>> Sent: Tuesday, April 04, 2017 4:29 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> Hello,
>> I have always contacted uber support directly through the app.
>> I have always been contacted with 24-48 hours with the issues of me 
>> reporting service animal issues.
>> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
>> issues, what ever school you come from.
>> Personally, they are all the same with different titles lol stating I was 
>> denied a ride.
>> Always, always always always have I been contacted by an american person 
>> from CA.
>> They have always been super polite, and have refunded my account with any 
>> charges that have been applied.
>>
>> -----Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of Sieghard Weitzel
>> Sent: Tuesday, April 04, 2017 1:27 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Uber app experience getting increasingly bad
>>
>> I could not find out anything as to where Uber customer service centres or 
>> call centres might be located by doing a Google search. Shaf, maybe you 
>> should for once provide actual information in the form of links instead of 
>> just hinting that something is not factual and saying otherwise.
>>
>> I would, however, be curious as to what number people called if people have 
>> called. I did find an article which outlined various ways to contact Uber 
>> and that article stated clearly that there is no such thing as an actual 
>> customer service number which let's you speak with a live customer service 
>> agent. They mentioned a hot line for critical incidents and emergencies, but 
>> all other help apparently needs to be requested via the website or the app.
>> Apparently at one point Uber had the email supp...@uber.com where one could 
>> send an email with a question or concern, but it says in the article that as 
>> of December 2016 (a few months ago) this email is no longer valid and 
>> generates an auto response saying so. The article also said that there at 
>> one point was a live chat feature which is also no longer available. For 
>> those interested, here is a link to that article:
>>
>> http://www.idrivewithuber.com/help/contact-uber-support/
>>
>> I did just for the fun of it send an email to supp...@uber.com, just put 
>> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
>> driver can't refuse me because I have a guide dog. Here is what came back, 
>> exactly what the article said would happen:
>>
>> From: Uber Support [mailto:supp...@uber.com]
>> Sent: Tuesday, April 4, 2017 10:23 AM
>> To: Sieghard Weitzel <siegh...@live.ca>
>> Subject: Request not received: Guide dogs
>>
>> 
>> Hi there,
>> We're sorry. You've contacted an address that does not accept incoming 
>> email. We're not monitoring questions through this email address and this 
>> request has not been received by our support team.
>> We'd love to help out if you have an issue. Please sub

Re: Uber app experience getting increasingly bad

[Donna Neff]

Drivers have assured me that they can, and will, be suspended for refusing to 
take someone with a dog guide. Can anyone verify this?

On a few occasions, here in Los Angeles, I've have had to report A driver 
refusing to take me with my dog. Fortunately, I tend to get many more 
accommodating drivers than those who aren't. Of course, not allowing a person 
with a dog guide in and Uber vehicle is totally unacceptable!

Sent from my iPhone

> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
> 
> I must say that Shaf is correct in that having to report an issue with a 
> guide dog and then getting a call in a day or two and a refund is not a fix 
> to the problem. They can be the most polite agent in the world, but that 
> doesn't solve the actual issue and I for one would want a lot more if I, for 
> example, stood somewhere in the middle of the winter at minus 30 and then a 
> driver showed up and refused to take me.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Jeremy Gilley
> Sent: Tuesday, April 04, 2017 4:29 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> Hello,
> I have always contacted uber support directly through the app.
> I have always been contacted with 24-48 hours with the issues of me reporting 
> service animal issues.
> Service animal issues I mean leader dogs, seeing eye dog issues, guide 
> issues, what ever school you come from.
> Personally, they are all the same with different titles lol stating I was 
> denied a ride.
> Always, always always always have I been contacted by an american person from 
> CA.
> They have always been super polite, and have refunded my account with any 
> charges that have been applied.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Sieghard Weitzel
> Sent: Tuesday, April 04, 2017 1:27 PM
> To: viphone@googlegroups.com
> Subject: RE: Uber app experience getting increasingly bad
> 
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
> 
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app.
> Apparently at one point Uber had the email supp...@uber.com where one could 
> send an email with a question or concern, but it says in the article that as 
> of December 2016 (a few months ago) this email is no longer valid and 
> generates an auto response saying so. The article also said that there at one 
> point was a live chat feature which is also no longer available. For those 
> interested, here is a link to that article:
> 
> http://www.idrivewithuber.com/help/contact-uber-support/
> 
> I did just for the fun of it send an email to supp...@uber.com, just put 
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
> driver can't refuse me because I have a guide dog. Here is what came back, 
> exactly what the article said would happen:
> 
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
> 
> 
> Hi there,
> We're sorry. You've contacted an address that does not accept incoming email. 
> We're not monitoring questions through this email address and this request 
> has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by 
> tapping "Help" in the Uber app or by visiting help.uber.com from a web 
> browser. There you'll find answers to frequently asked questions and have the 
> option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form This email is 
> a service from Uber.
> [N4GQ9M-EKG3]
> 
> Regards,
> Sieghard
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Shaf Patel
> Sent: Tuesday, April 4, 2017 8:08 AM
>

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

I must say that Shaf is correct in that having to report an issue with a guide 
dog and then getting a call in a day or two and a refund is not a fix to the 
problem. They can be the most polite agent in the world, but that doesn't solve 
the actual issue and I for one would want a lot more if I, for example, stood 
somewhere in the middle of the winter at minus 30 and then a driver showed up 
and refused to take me.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Jeremy Gilley
Sent: Tuesday, April 04, 2017 4:29 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

Hello,
I have always contacted uber support directly through the app.
I have always been contacted with 24-48 hours with the issues of me reporting 
service animal issues.
Service animal issues I mean leader dogs, seeing eye dog issues, guide issues, 
what ever school you come from.
Personally, they are all the same with different titles lol stating I was 
denied a ride.
Always, always always always have I been contacted by an american person from 
CA.
They have always been super polite, and have refunded my account with any 
charges that have been applied.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Sieghard Weitzel
Sent: Tuesday, April 04, 2017 1:27 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

I could not find out anything as to where Uber customer service centres or call 
centres might be located by doing a Google search. Shaf, maybe you should for 
once provide actual information in the form of links instead of just hinting 
that something is not factual and saying otherwise.

I would, however, be curious as to what number people called if people have 
called. I did find an article which outlined various ways to contact Uber and 
that article stated clearly that there is no such thing as an actual customer 
service number which let's you speak with a live customer service agent. They 
mentioned a hot line for critical incidents and emergencies, but all other help 
apparently needs to be requested via the website or the app.
Apparently at one point Uber had the email supp...@uber.com where one could 
send an email with a question or concern, but it says in the article that as of 
December 2016 (a few months ago) this email is no longer valid and generates an 
auto response saying so. The article also said that there at one point was a 
live chat feature which is also no longer available. For those interested, here 
is a link to that article:

http://www.idrivewithuber.com/help/contact-uber-support/

I did just for the fun of it send an email to supp...@uber.com, just put 
subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
driver can't refuse me because I have a guide dog. Here is what came back, 
exactly what the article said would happen:

From: Uber Support [mailto:supp...@uber.com]
Sent: Tuesday, April 4, 2017 10:23 AM
To: Sieghard Weitzel <siegh...@live.ca>
Subject: Request not received: Guide dogs


Hi there,
We're sorry. You've contacted an address that does not accept incoming email. 
We're not monitoring questions through this email address and this request has 
not been received by our support team.
We'd love to help out if you have an issue. Please submit your request by 
tapping "Help" in the Uber app or by visiting help.uber.com from a web browser. 
There you'll find answers to frequently asked questions and have the option to 
submit a support request.
We look forward to chatting with you soon!
- Team Uber
---
Need help accessing your account? Visit t.uber.com/contact-form This email is a 
service from Uber.
[N4GQ9M-EKG3]

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Tuesday, April 4, 2017 8:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.co

Re: Uber app experience getting increasingly bad

[Donna Neff]

Hi everyone,

I too have always used the Uber app to contact customer service if I've had 
difficulty with the trip and I have always received a response within 24 hours. 
From my perspective, Uber has been fair, reasonable, and accommodating.

Sent from my iPhone

> On Apr 4, 2017, at 4:32 PM, Jeremy Gilley <j_gil...@att.net> wrote:
> 
> And I keep telling you, that I have never had that issue.
> Every single time I complained, I have had someone from CA call me.
> I have had 5 denials over the past 5/6 months.
> Always were they polite and any funds that were charge, I got refunded.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: Tuesday, April 04, 2017 4:09 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
> 
> Look, I really do understand where you're coming from. But when you have
> an issue where a driver refuses to take somebody who has a service
> animal, you really don't want your issue met with a canned copy/paste
> response and a refund of the cancellation fee from somebody in a
> completely different country. That complaint needs to be dealt in the
> same country where the customer is located, and not with a "sorry for
> the trouble, here's a refund" message. What I'm getting at is that you
> have to go back and forth with a customer service rep from some other
> country before actually having your issue heard.
> 
> I've heard from so many people where both Uber and Lyft refuse to take
> action against drivers who refuse to drive passengers with service
> animals. It's lack of communication and an unwillingness of actually
> understanding the issue.
> 
> For generic customer service, having anybody respond to your support
> request is fine. But not when it becomes a discrimination problem.
> 
> Cheers.
> F
>> On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
>> OK, fair enough, but while I am not necessarily a big fan of Uber, I also
> am not necessarily for or against international call centres. After all,
> just about all large companies nowadays do this and I have had aweful
> experiences and fantastic experiences just as I have had aweful or fantastic
> experiences with customer support personal that is or was based in North 
>> America. I think how good or not good the end result is depends on the
> type of personell they hire in these countries, how well they get trained
> and supervised. Just because a call centre is in the US doesn't mean 90% of
> the staff may not be immigrants whose english may or may not be the same as
> that of the staff in the Philippines or wherever. Also, the one link you
> provided mentions this:
>> 
>> Uber is in the middle of building out a global customer service center in
> Manila, BuzzFeed News has confirmed. This new office - which the company
> calls
>> a "Center of Excellence" - will house "a team of customer support
> representatives and several people managers," who will service several
> different markets
>> globally, according to job listings the company has posted.
>> The Manila office is one of eight new or newly announced centers around
> the world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad,
> India;
>> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>> 
>> As you can see two of the 8 new centres mentioned are in the US and one is
> in Ireland, of course it would make sense that the centre in India and China
> may mostly be used to service the market there.
>> 
>> It again all goes back to making these generalized statements. I am in the
> retail business and sell top brand name outdoor gear from companies like
> North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german
> company which has been making backpacks since the 1890's, binocular and
> rifle scopes from Vortex and Leupold etc. A lot of the products are
> manufactured in China, Vietnam, the Philippines or eastern European
> countries and as long as the factories used have top quality equipment and
> the staff is trained and the quality control is there it is no problem at
> all and these products are just as good as they would be were they made in
> the US or Canada. I always think of one story of a small canadian company
> who at the time prided themselves for manufacturing all their backpacks and
> clothing in Vancouver. Of course the fabrics they used were from the big
> fabric mills wherever and when I did a tour of their facility in Vancouver
> one of my employees who was there as well told me afterwards that out of the
> 60 or 80 people that worked their sewing, glueing and doing whatever al

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

And I keep telling you, that I have never had that issue.
Every single time I complained, I have had someone from CA call me.
I have had 5 denials over the past 5/6 months.
Always were they polite and any funds that were charge, I got refunded.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Tuesday, April 04, 2017 4:09 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Look, I really do understand where you're coming from. But when you have
an issue where a driver refuses to take somebody who has a service
animal, you really don't want your issue met with a canned copy/paste
response and a refund of the cancellation fee from somebody in a
completely different country. That complaint needs to be dealt in the
same country where the customer is located, and not with a "sorry for
the trouble, here's a refund" message. What I'm getting at is that you
have to go back and forth with a customer service rep from some other
country before actually having your issue heard.

I've heard from so many people where both Uber and Lyft refuse to take
action against drivers who refuse to drive passengers with service
animals. It's lack of communication and an unwillingness of actually
understanding the issue.

For generic customer service, having anybody respond to your support
request is fine. But not when it becomes a discrimination problem.

Cheers.
F
On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
> OK, fair enough, but while I am not necessarily a big fan of Uber, I also
am not necessarily for or against international call centres. After all,
just about all large companies nowadays do this and I have had aweful
experiences and fantastic experiences just as I have had aweful or fantastic
experiences with customer support personal that is or was based in North 
> America. I think how good or not good the end result is depends on the
type of personell they hire in these countries, how well they get trained
and supervised. Just because a call centre is in the US doesn't mean 90% of
the staff may not be immigrants whose english may or may not be the same as
that of the staff in the Philippines or wherever. Also, the one link you
provided mentions this:
>
> Uber is in the middle of building out a global customer service center in
Manila, BuzzFeed News has confirmed. This new office - which the company
calls
> a "Center of Excellence" - will house "a team of customer support
representatives and several people managers," who will service several
different markets
> globally, according to job listings the company has posted.
> The Manila office is one of eight new or newly announced centers around
the world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad,
India;
> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>
> As you can see two of the 8 new centres mentioned are in the US and one is
in Ireland, of course it would make sense that the centre in India and China
may mostly be used to service the market there.
>
> It again all goes back to making these generalized statements. I am in the
retail business and sell top brand name outdoor gear from companies like
North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german
company which has been making backpacks since the 1890's, binocular and
rifle scopes from Vortex and Leupold etc. A lot of the products are
manufactured in China, Vietnam, the Philippines or eastern European
countries and as long as the factories used have top quality equipment and
the staff is trained and the quality control is there it is no problem at
all and these products are just as good as they would be were they made in
the US or Canada. I always think of one story of a small canadian company
who at the time prided themselves for manufacturing all their backpacks and
clothing in Vancouver. Of course the fabrics they used were from the big
fabric mills wherever and when I did a tour of their facility in Vancouver
one of my employees who was there as well told me afterwards that out of the
60 or 80 people that worked their sewing, glueing and doing whatever almost
all were women and maybe 3 or 4 were caucasians, the rest were all chinese
immigrants. 
>
> Regards,
> Sieghard
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
> Sent: Tuesday, April 04, 2017 11:30 AM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sure.
>
>
>
https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-
handled-in-the-philippines/
>
>
http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-suppor
t-center-in-manila-phi
>
> On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
>> I could not find

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

Hello,
I have always contacted uber support directly through the app.
I have always been contacted with 24-48 hours with the issues of me
reporting service animal issues.
Service animal issues I mean leader dogs, seeing eye dog issues, guide
issues, what ever school you come from.
Personally, they are all the same with different titles lol stating I was
denied a ride.
Always, always always always have I been contacted by an american person
from CA.
They have always been super polite, and have refunded my account with any
charges that have been applied.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Tuesday, April 04, 2017 1:27 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

I could not find out anything as to where Uber customer service centres or
call centres might be located by doing a Google search. Shaf, maybe you
should for once provide actual information in the form of links instead of
just hinting that something is not factual and saying otherwise.

I would, however, be curious as to what number people called if people have
called. I did find an article which outlined various ways to contact Uber
and that article stated clearly that there is no such thing as an actual
customer service number which let's you speak with a live customer service
agent. They mentioned a hot line for critical incidents and emergencies, but
all other help apparently needs to be requested via the website or the app.
Apparently at one point Uber had the email supp...@uber.com where one could
send an email with a question or concern, but it says in the article that as
of December 2016 (a few months ago) this email is no longer valid and
generates an auto response saying so. The article also said that there at
one point was a live chat feature which is also no longer available. For
those interested, here is a link to that article:

http://www.idrivewithuber.com/help/contact-uber-support/

I did just for the fun of it send an email to supp...@uber.com, just put
subject "Guide Dogs" and asked if Uber had a policy which would make sure a
driver can't refuse me because I have a guide dog. Here is what came back,
exactly what the article said would happen:

From: Uber Support [mailto:supp...@uber.com]
Sent: Tuesday, April 4, 2017 10:23 AM
To: Sieghard Weitzel <siegh...@live.ca>
Subject: Request not received: Guide dogs


Hi there,
We're sorry. You've contacted an address that does not accept incoming
email. We're not monitoring questions through this email address and this
request has not been received by our support team.
We'd love to help out if you have an issue. Please submit your request by
tapping "Help" in the Uber app or by visiting help.uber.com from a web
browser. There you'll find answers to frequently asked questions and have
the option to submit a support request.
We look forward to chatting with you soon!
- Team Uber
---
Need help accessing your account? Visit t.uber.com/contact-form
This email is a service from Uber.
[N4GQ9M-EKG3]

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Tuesday, April 4, 2017 8:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not 

RE: Uber app experience getting increasingly bad

[Mike Ulrich]

Here's that video, but I guess it's actually not that recent. It's 6 years old! 
Damn, I guess I'm 6 years older too. LOL!
https://youtu.be/F8L2cI8brzQ


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mike Ulrich
Sent: Tuesday, April 04, 2017 5:01 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

Hello, my name is Peggy.
Anyone remember that recent funny commercial, mocking outsourced custrmer 
service?

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Victor Gouveia
Sent: Tuesday, April 04, 2017 4:52 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I think it should be noted that companies may have their headquarters or head 
offices in the United States, but they may outsource their customer service 
telephone calls and assistance to third world countries that pay cents on the 
dollar per hour to their workers instead of the minimum ten dollars per head an 
hour in North America.

So, I think people ought to watch what they say because most large companies 
are outsourcing their customer assistance calls to India, The Philippine 
Islands and Pakistan.

I know for a fact that Microsoft does it, A T & T does it, and a host of other 
companies like Wind Mobile here in Canada.

Victor

-Original Message-
From: Shaf Patel
Sent: Tuesday, April 4, 2017 11:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing 
>> eye
> dog.
>> Every single time, and I mean every single time when I reported the 
>> issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had 
>> not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me 
>> how they are implementing a new system.
>> Now, I don't know about other countries, but I do know that now when 
>> a driver accesses the app, they have to tap ok that they will accept dogs.
> If
>> they don't, they don't drive.
>> IF they tap ok, and they deny you, and you take the time to report it 
>> through the app, and by the way, I used uber tonight and it still is
> working
>> great for me.
>> Anyways, if they see that indeed the driver did accept to take 
>> service animals, the driver is instantly let go, and the rider is 
>> given a $25 credit.
>> I have been complaining so much that I wasn't getting the feed back 
>> about the drivers and what takes place after I reported them.
>> Now, all 3 managers also confirmed that when they credit your account 
>> with the credit, they also will notify you of the drivers outcome.
>> So, please don't tell someone to not report something because you 
>> believe
> it
>> will go to a different country.
>> They are based here in the states, and that is inde

RE: Uber app experience getting increasingly bad

[Mike Ulrich]

Hello, my name is Peggy.
Anyone remember that recent funny commercial, mocking outsourced custrmer 
service?

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Victor Gouveia
Sent: Tuesday, April 04, 2017 4:52 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I think it should be noted that companies may have their headquarters or head 
offices in the United States, but they may outsource their customer service 
telephone calls and assistance to third world countries that pay cents on the 
dollar per hour to their workers instead of the minimum ten dollars per head an 
hour in North America.

So, I think people ought to watch what they say because most large companies 
are outsourcing their customer assistance calls to India, The Philippine 
Islands and Pakistan.

I know for a fact that Microsoft does it, A T & T does it, and a host of other 
companies like Wind Mobile here in Canada.

Victor

-Original Message-
From: Shaf Patel
Sent: Tuesday, April 4, 2017 11:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing 
>> eye
> dog.
>> Every single time, and I mean every single time when I reported the 
>> issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had 
>> not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me 
>> how they are implementing a new system.
>> Now, I don't know about other countries, but I do know that now when 
>> a driver accesses the app, they have to tap ok that they will accept dogs.
> If
>> they don't, they don't drive.
>> IF they tap ok, and they deny you, and you take the time to report it 
>> through the app, and by the way, I used uber tonight and it still is
> working
>> great for me.
>> Anyways, if they see that indeed the driver did accept to take 
>> service animals, the driver is instantly let go, and the rider is 
>> given a $25 credit.
>> I have been complaining so much that I wasn't getting the feed back 
>> about the drivers and what takes place after I reported them.
>> Now, all 3 managers also confirmed that when they credit your account 
>> with the credit, they also will notify you of the drivers outcome.
>> So, please don't tell someone to not report something because you 
>> believe
> it
>> will go to a different country.
>> They are based here in the states, and that is indeed who I talked too.
>> Thanks for reading my book, but had to tell my story.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Shaf Patel
>> Sent: Monday, April 03, 2017 1:46 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>

Re: Uber app experience getting increasingly bad

[Victor Gouveia]

I think it should be noted that companies may have their headquarters or 
head offices in the United States, but they may outsource their customer 
service telephone calls and assistance to third world countries that pay 
cents on the dollar per hour to their workers instead of the minimum ten 
dollars per head an hour in North America.


So, I think people ought to watch what they say because most large companies 
are outsourcing their customer assistance calls to India, The Philippine 
Islands and Pakistan.


I know for a fact that Microsoft does it, A T & T does it, and a host of 
other companies like Wind Mobile here in Canada.


Victor

-Original Message- 
From: Shaf Patel

Sent: Tuesday, April 4, 2017 11:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:

I think you need to look at their company info my friend.
they are not from third world countries.
and before I really say something here, I think I better just not reply to
anymore of your emails because its quite apparent you have no clue about
UBER and the company itself.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 9:03 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report
these kinds of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages
are mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have
been lucky. But the majority of people who are denied rides due to
having service animals do you get anything besides a generic response
with Uber, and also Lyft.

"Now, all 3 managers also confirmed that when they credit your account 
with

the credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no,
that is not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:

This is total nonsense.
Please don't tell the list this information.
over the past 5 months I have been denied from riders to my seeing eye

dog.
Every single time, and I mean every single time when I reported the 
issue,

I

have been contacted by uber support with in 24-48 hours.
None of them had an accent of any kind and have all called me from Cal.
This last time, When I requested to talk directly to a manager, I had not

1,

not 2, but 3 different managers 3 days in a row calling me telling me how
they are implementing a new system.
Now, I don't know about other countries, but I do know that now when a
driver accesses the app, they have to tap ok that they will accept dogs.

If

they don't, they don't drive.
IF they tap ok, and they deny you, and you take the time to report it
through the app, and by the way, I used uber tonight and it still is

working

great for me.
Anyways, if they see that indeed the driver did accept to take service
animals, the driver is instantly let go, and the rider is given a $25
credit.
I have been complaining so much that I wasn't getting the feed back about
the drivers and what takes place after I reported them.
Now, all 3 managers also confirmed that when they credit your account 
with

the credit, they also will notify you of the drivers outcome.
So, please don't tell someone to not report something because you believe

it

will go to a different country.
They are based here in the states, and that is indeed who I talked too.
Thanks for reading my book, but had to tell my story.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
Behalf

Of Shaf Patel
Sent: Monday, April 03, 2017 1:46 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Don't even bother leaving them feedback. Your feedback will be sent to
somebody in India who will give you a canned response and trash the

feedback

But yes, the app is absolutely sluggish on iOS. There's not even a way
to rate a driver after a trip accessibly unless you're actually on
another trip, then you'll get the popup.

I know there are people in their "accessibility" team who are working on
the app, but they are doing an absolutely terrible job with it.


On 4/3/2017 1:31 PM, Kathy Brandt wrote:

Is this happening to anyone else? Today I was getting a blipping sound

and

the menu items were shifting. I couldn't find the contact driver button

for
the longest time. Are used to be able to change my destination for doing 
a
second stop, but now I can't. This is really disappointing when before 
the

app had been stable and easy to use. I went to their websit

Re: Uber app experience getting increasingly bad

[Shaf Patel]

Look, I really do understand where you're coming from. But when you have
an issue where a driver refuses to take somebody who has a service
animal, you really don't want your issue met with a canned copy/paste
response and a refund of the cancellation fee from somebody in a
completely different country. That complaint needs to be dealt in the
same country where the customer is located, and not with a "sorry for
the trouble, here's a refund" message. What I'm getting at is that you
have to go back and forth with a customer service rep from some other
country before actually having your issue heard.

I've heard from so many people where both Uber and Lyft refuse to take
action against drivers who refuse to drive passengers with service
animals. It's lack of communication and an unwillingness of actually
understanding the issue.

For generic customer service, having anybody respond to your support
request is fine. But not when it becomes a discrimination problem.

Cheers.
F
On 4/4/2017 3:57 PM, Sieghard Weitzel wrote:
> OK, fair enough, but while I am not necessarily a big fan of Uber, I also am 
> not necessarily for or against international call centres. After all, just 
> about all large companies nowadays do this and I have had aweful experiences 
> and fantastic experiences just as I have had aweful or fantastic experiences 
> with customer support personal that is or was based in North 
> America. I think how good or not good the end result is depends on the type 
> of personell they hire in these countries, how well they get trained and 
> supervised. Just because a call centre is in the US doesn't mean 90% of the 
> staff may not be immigrants whose english may or may not be the same as that 
> of the staff in the Philippines or wherever. Also, the one link you provided 
> mentions this:
>
> Uber is in the middle of building out a global customer service center in 
> Manila, BuzzFeed News has confirmed. This new office — which the company calls
> a “Center of Excellence” — will house “a team of customer support 
> representatives and several people managers,” who will service several 
> different markets
> globally, according to job listings the company has posted.
> The Manila office is one of eight new or newly announced centers around the 
> world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad, 
> India;
> Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.
>
> As you can see two of the 8 new centres mentioned are in the US and one is in 
> Ireland, of course it would make sense that the centre in India and China may 
> mostly be used to service the market there.
>
> It again all goes back to making these generalized statements. I am in the 
> retail business and sell top brand name outdoor gear from companies like 
> North Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german 
> company which has been making backpacks since the 1890's, binocular and rifle 
> scopes from Vortex and Leupold etc. A lot of the products are manufactured in 
> China, Vietnam, the Philippines or eastern European countries and as long as 
> the factories used have top quality equipment and the staff is trained and 
> the quality control is there it is no problem at all and these products are 
> just as good as they would be were they made in the US or Canada. I always 
> think of one story of a small canadian company who at the time prided 
> themselves for manufacturing all their backpacks and clothing in Vancouver. 
> Of course the fabrics they used were from the big fabric mills wherever and 
> when I did a tour of their facility in Vancouver one of my employees who was 
> there as well told me afterwards that out of the 60 or 80 people that worked 
> their sewing, glueing and doing whatever almost all were women and maybe 3 or 
> 4 were caucasians, the rest were all chinese immigrants. 
>
> Regards,
> Sieghard
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Shaf Patel
> Sent: Tuesday, April 04, 2017 11:30 AM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Sure.
>
>
> https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-handled-in-the-philippines/
>
> http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-support-center-in-manila-phi
>
> On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
>> I could not find out anything as to where Uber customer service centres or 
>> call centres might be located by doing a Google search. Shaf, maybe you 
>> should for once provide actual information in the form of links instead of 
>> just hinting that something is not factual and saying otherwise.
>>
>>

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

OK, fair enough, but while I am not necessarily a big fan of Uber, I also am 
not necessarily for or against international call centres. After all, just 
about all large companies nowadays do this and I have had aweful experiences 
and fantastic experiences just as I have had aweful or fantastic experiences 
with customer support personal that is or was based in North 
America. I think how good or not good the end result is depends on the type of 
personell they hire in these countries, how well they get trained and 
supervised. Just because a call centre is in the US doesn't mean 90% of the 
staff may not be immigrants whose english may or may not be the same as that of 
the staff in the Philippines or wherever. Also, the one link you provided 
mentions this:

Uber is in the middle of building out a global customer service center in 
Manila, BuzzFeed News has confirmed. This new office — which the company calls
a “Center of Excellence” — will house “a team of customer support 
representatives and several people managers,” who will service several 
different markets
globally, according to job listings the company has posted.
The Manila office is one of eight new or newly announced centers around the 
world. The others are in Phoenix, Arizona; Chicago, Illinois; Hyderabad, India;
Krakow, Poland; Wuhan, China; Limerick, Ireland; and San Jose, Costa Rica.

As you can see two of the 8 new centres mentioned are in the US and one is in 
Ireland, of course it would make sense that the centre in India and China may 
mostly be used to service the market there.

It again all goes back to making these generalized statements. I am in the 
retail business and sell top brand name outdoor gear from companies like North 
Face, Icebreaker, Mountain Hardwear, backpacks from Deuter, a german company 
which has been making backpacks since the 1890's, binocular and rifle scopes 
from Vortex and Leupold etc. A lot of the products are manufactured in China, 
Vietnam, the Philippines or eastern European countries and as long as the 
factories used have top quality equipment and the staff is trained and the 
quality control is there it is no problem at all and these products are just as 
good as they would be were they made in the US or Canada. I always think of one 
story of a small canadian company who at the time prided themselves for 
manufacturing all their backpacks and clothing in Vancouver. Of course the 
fabrics they used were from the big fabric mills wherever and when I did a tour 
of their facility in Vancouver one of my employees who was there as well told 
me afterwards that out of the 60 or 80 people that worked their sewing, glueing 
and doing whatever almost all were women and maybe 3 or 4 were caucasians, the 
rest were all chinese immigrants. 

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Tuesday, April 04, 2017 11:30 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Sure.


https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-handled-in-the-philippines/

http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-support-center-in-manila-phi

On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
>
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app. Apparently 
> at one point Uber had the email supp...@uber.com where one could send an 
> email with a question or concern, but it says in the article that as of 
> December 2016 (a few months ago) this email is no longer valid and generates 
> an auto response saying so. The article also said that there at one point was 
> a live chat feature which is also no longer available. For those interested, 
> here is a link to that article:
>
> http://www.idrivewithuber.com/help/contact-uber-support/
>
> I did just for the fun of it send an email to supp...@uber.com, just put 
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
> driver can't refuse me because I have a guide dog. Here is what came back, 
> exactly what the article said would happen:
>
> From: Uber Support [mailto:supp...@uber.com]
>

Re: Uber app experience getting increasingly bad

[Shaf Patel]

Sure.


https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-handled-in-the-philippines/

http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-support-center-in-manila-phi

On 4/4/2017 1:26 PM, Sieghard Weitzel wrote:
> I could not find out anything as to where Uber customer service centres or 
> call centres might be located by doing a Google search. Shaf, maybe you 
> should for once provide actual information in the form of links instead of 
> just hinting that something is not factual and saying otherwise.
>
> I would, however, be curious as to what number people called if people have 
> called. I did find an article which outlined various ways to contact Uber and 
> that article stated clearly that there is no such thing as an actual customer 
> service number which let's you speak with a live customer service agent. They 
> mentioned a hot line for critical incidents and emergencies, but all other 
> help apparently needs to be requested via the website or the app. Apparently 
> at one point Uber had the email supp...@uber.com where one could send an 
> email with a question or concern, but it says in the article that as of 
> December 2016 (a few months ago) this email is no longer valid and generates 
> an auto response saying so. The article also said that there at one point was 
> a live chat feature which is also no longer available. For those interested, 
> here is a link to that article:
>
> http://www.idrivewithuber.com/help/contact-uber-support/
>
> I did just for the fun of it send an email to supp...@uber.com, just put 
> subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
> driver can't refuse me because I have a guide dog. Here is what came back, 
> exactly what the article said would happen:
>
> From: Uber Support [mailto:supp...@uber.com]
> Sent: Tuesday, April 4, 2017 10:23 AM
> To: Sieghard Weitzel <siegh...@live.ca>
> Subject: Request not received: Guide dogs
>
> 
> Hi there,
> We're sorry. You’ve contacted an address that does not accept incoming email. 
> We’re not monitoring questions through this email address and this request 
> has not been received by our support team.
> We'd love to help out if you have an issue. Please submit your request by 
> tapping “Help” in the Uber app or by visiting help.uber.com from a web 
> browser. There you’ll find answers to frequently asked questions and have the 
> option to submit a support request.
> We look forward to chatting with you soon!
> - Team Uber
> ---
> Need help accessing your account? Visit t.uber.com/contact-form
> This email is a service from Uber.
> [N4GQ9M-EKG3]
>
> Regards,
> Sieghard
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Shaf Patel
> Sent: Tuesday, April 4, 2017 8:08 AM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> LOL OK.
>
> Ask your friend Google where their customer services are located.
>
> I'm waiting.
>
>
> On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
>> I think you need to look at their company info my friend.
>> they are not from third world countries.
>> and before I really say something here, I think I better just not 
>> reply to anymore of your emails because its quite apparent you have no 
>> clue about UBER and the company itself.
>>
>> -----Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>> Behalf Of Shaf Patel
>> Sent: Monday, April 03, 2017 9:03 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>>
>> Uber drivers also deny guide dogs. Do your research.
>>
>> Lyft also have a phone number on their website where you can report 
>> these kinds of issues, htlp.uber.com is where you need to go.
>>
>>
>> The people who work at Uber customer support responding to your 
>> messages are mostly from third world countries, not America.
>>
>> Not sure how you managed to get 3 managers to call you, you must have 
>> been lucky. But the majority of people who are denied rides due to 
>> having service animals do you get anything besides a generic response 
>> with Uber, and also Lyft.
>>
>> "Now, all 3 managers also confirmed that when they credit your account 
>> with the credit, they also will notify you of the drivers outcome."
>>
>> This goes against their privacy policy, according to an agent. So no, 
>> that is not factual.
>>
>>
>>
>> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>>&g

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

I could not find out anything as to where Uber customer service centres or call 
centres might be located by doing a Google search. Shaf, maybe you should for 
once provide actual information in the form of links instead of just hinting 
that something is not factual and saying otherwise.

I would, however, be curious as to what number people called if people have 
called. I did find an article which outlined various ways to contact Uber and 
that article stated clearly that there is no such thing as an actual customer 
service number which let's you speak with a live customer service agent. They 
mentioned a hot line for critical incidents and emergencies, but all other help 
apparently needs to be requested via the website or the app. Apparently at one 
point Uber had the email supp...@uber.com where one could send an email with a 
question or concern, but it says in the article that as of December 2016 (a few 
months ago) this email is no longer valid and generates an auto response saying 
so. The article also said that there at one point was a live chat feature which 
is also no longer available. For those interested, here is a link to that 
article:

http://www.idrivewithuber.com/help/contact-uber-support/

I did just for the fun of it send an email to supp...@uber.com, just put 
subject "Guide Dogs" and asked if Uber had a policy which would make sure a 
driver can't refuse me because I have a guide dog. Here is what came back, 
exactly what the article said would happen:

From: Uber Support [mailto:supp...@uber.com]
Sent: Tuesday, April 4, 2017 10:23 AM
To: Sieghard Weitzel <siegh...@live.ca>
Subject: Request not received: Guide dogs


Hi there,
We're sorry. You’ve contacted an address that does not accept incoming email. 
We’re not monitoring questions through this email address and this request has 
not been received by our support team.
We'd love to help out if you have an issue. Please submit your request by 
tapping “Help” in the Uber app or by visiting help.uber.com from a web browser. 
There you’ll find answers to frequently asked questions and have the option to 
submit a support request.
We look forward to chatting with you soon!
- Team Uber
---
Need help accessing your account? Visit t.uber.com/contact-form
This email is a service from Uber.
[N4GQ9M-EKG3]

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Tuesday, April 4, 2017 8:08 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not 
> reply to anymore of your emails because its quite apparent you have no 
> clue about UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report 
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your 
> messages are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have 
> been lucky. But the majority of people who are denied rides due to 
> having service animals do you get anything besides a generic response 
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no, 
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing 
>> eye
> dog.
>> Every single time, and I mean every single time when I reported the 
>> issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had 
>> not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me 
>> how they are implementing a new system.
>> Now, I don't know about other countries, but I do

Re: Uber app experience getting increasingly bad

[Shaf Patel]

LOL OK.

Ask your friend Google where their customer services are located.

I'm waiting.


On 4/4/2017 5:39 AM, Jeremy Gilley wrote:
> I think you need to look at their company info my friend.
> they are not from third world countries.
> and before I really say something here, I think I better just not reply to
> anymore of your emails because its quite apparent you have no clue about
> UBER and the company itself.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: Monday, April 03, 2017 9:03 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Uber drivers also deny guide dogs. Do your research.
>
> Lyft also have a phone number on their website where you can report
> these kinds of issues, htlp.uber.com is where you need to go.
>
>
> The people who work at Uber customer support responding to your messages
> are mostly from third world countries, not America.
>
> Not sure how you managed to get 3 managers to call you, you must have
> been lucky. But the majority of people who are denied rides due to
> having service animals do you get anything besides a generic response
> with Uber, and also Lyft.
>
> "Now, all 3 managers also confirmed that when they credit your account with
> the credit, they also will notify you of the drivers outcome."
>
> This goes against their privacy policy, according to an agent. So no,
> that is not factual.
>
>
>
> On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
>> This is total nonsense.
>> Please don't tell the list this information.
>> over the past 5 months I have been denied from riders to my seeing eye
> dog.
>> Every single time, and I mean every single time when I reported the issue,
> I
>> have been contacted by uber support with in 24-48 hours.
>> None of them had an accent of any kind and have all called me from Cal.
>> This last time, When I requested to talk directly to a manager, I had not
> 1,
>> not 2, but 3 different managers 3 days in a row calling me telling me how
>> they are implementing a new system.
>> Now, I don't know about other countries, but I do know that now when a
>> driver accesses the app, they have to tap ok that they will accept dogs.
> If
>> they don't, they don't drive.
>> IF they tap ok, and they deny you, and you take the time to report it
>> through the app, and by the way, I used uber tonight and it still is
> working
>> great for me.
>> Anyways, if they see that indeed the driver did accept to take service
>> animals, the driver is instantly let go, and the rider is given a $25
>> credit.
>> I have been complaining so much that I wasn't getting the feed back about
>> the drivers and what takes place after I reported them.
>> Now, all 3 managers also confirmed that when they credit your account with
>> the credit, they also will notify you of the drivers outcome.
>> So, please don't tell someone to not report something because you believe
> it
>> will go to a different country.
>> They are based here in the states, and that is indeed who I talked too.
>> Thanks for reading my book, but had to tell my story.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Shaf Patel
>> Sent: Monday, April 03, 2017 1:46 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>>
>> Don't even bother leaving them feedback. Your feedback will be sent to
>> somebody in India who will give you a canned response and trash the
> feedback
>> But yes, the app is absolutely sluggish on iOS. There's not even a way
>> to rate a driver after a trip accessibly unless you're actually on
>> another trip, then you'll get the popup.
>>
>> I know there are people in their "accessibility" team who are working on
>> the app, but they are doing an absolutely terrible job with it.
>>
>>
>> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
>>> Is this happening to anyone else? Today I was getting a blipping sound
> and
>> the menu items were shifting. I couldn't find the contact driver button
> for
>> the longest time. Are used to be able to change my destination for doing a
>> second stop, but now I can't. This is really disappointing when before the
>> app had been stable and easy to use. I went to their website, found where
> it
>> says accessibility under the help menu, and left them feedback, would you
>> can do after double tapping more in that menu. I suggest others do the
> same.
>

Re: Uber app experience getting increasingly bad

[Marie]

I have heard from several that the drivers are not treated well. This 
surprises me because the drivers that I have talked to say they love Uber 
and had nothing negative to say about it. Perhaps the fact that it is very 
new here in Reno makes a difference although I can't know why that would be 
the case.

Marie

-Original Message- 
From: Sieghard Weitzel

Sent: Monday, April 3, 2017 5:09 PM
To: viphone@googlegroups.com
Subject: RE: Uber app experience getting increasingly bad

I am not saying I love Uber, only can use it here in Canada when I'm in 
Calgary since they are not yet in Vancouver and anyways I live in a small 
town where there probably won't be a Lift or Uber in 10 years. But I have 
used Uber in Calgary and had pretty much excellent experiences with the 
drivers, I found the Uber app easy to use and Voiceover tells you the 
driver's name, make and model of the car and the license plate number (not 
of too much use if I am by myself) but then again neither is the car's make 
model or colour.
What I mostly don't like about Uber is their arrogant attitude towards the 
industry and their roll in it as well as apparently how they treat their 
drivers and employees.


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
Of Andy Baracco

Sent: Monday, April 03, 2017 2:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now
gives you a countdown timer when your car arrives, and a countdown estimate
of when you will arrive at your destination. If you have some vision, or
have a sighted person waiting with you, it tells you the make and color of
the car, as well as the driver's name. It has been a long time since i have
used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it
says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.

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RE: Uber app experience getting increasingly bad

[Mike Ulrich]

Yes it is a free app downloaded right out of the App Store.

You’ll have to set it up with your credit or debit card. Also your home address 
if you want. I find it a fairly straight forward app to use. It’s a great 
option to put in your transportation bag.

HTH……Mike

 

From: 'Simon w' via VIPhone [mailto:viphone@googlegroups.com] 
Sent: Tuesday, April 04, 2017 6:41 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

 

Is the uber AP free on the phone?

Sent from my iPhone


On Apr 3, 2017, at 6:08 PM, Kerri Kosten <kerrik2...@gmail.com> wrote:

 I also don't have any issues with Uber. We have lived here but it's not nearly 
as popular as Uber and often when I open the Lyft app there are no drivers 
available. 

On Mon, Apr 3, 2017 at 5:46 PM James Homuth <ja...@the-jdh.com> wrote:

Am I the only one who doesn't have an issue with this change? They did it to
provide more frequent updates re: progress and such - which I, personally,
can already see improved after most of the time the driver would ping me
before the app registered he was here.

Also I don't see it refreshing at all when the driver accepts the trip
unless the ETA changes.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Brent Harding
Sent: April-03-17 3:36 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

In the latest upgrades, it seems like the screen is refreshing on its own
every so many seconds. It's kind of doable if you flick fast enough before
the blip sound refreshes the screen, but it's not an ideal situation.

- Original Message -
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 12:31 PM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it

says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.

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The archives for this list can be searched at:
http

Re: Uber app experience getting increasingly bad

['Simon w' via VIPhone]

Is the uber AP free on the phone?

Sent from my iPhone

> On Apr 3, 2017, at 6:08 PM, Kerri Kosten <kerrik2...@gmail.com> wrote:
> 
>  I also don't have any issues with Uber. We have lived here but it's not 
> nearly as popular as Uber and often when I open the Lyft app there are no 
> drivers available. 
>> On Mon, Apr 3, 2017 at 5:46 PM James Homuth <ja...@the-jdh.com> wrote:
>> Am I the only one who doesn't have an issue with this change? They did it to
>> provide more frequent updates re: progress and such - which I, personally,
>> can already see improved after most of the time the driver would ping me
>> before the app registered he was here.
>> 
>> Also I don't see it refreshing at all when the driver accepts the trip
>> unless the ETA changes.
>> 
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Brent Harding
>> Sent: April-03-17 3:36 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>> 
>> In the latest upgrades, it seems like the screen is refreshing on its own
>> every so many seconds. It's kind of doable if you flick fast enough before
>> the blip sound refreshes the screen, but it's not an ideal situation.
>> 
>> - Original Message -
>> From: "Kathy Brandt" <katya20...@gmail.com>
>> To: <viphone@googlegroups.com>
>> Sent: Monday, April 03, 2017 12:31 PM
>> Subject: Uber app experience getting increasingly bad
>> 
>> 
>> Is this happening to anyone else? Today I was getting a blipping sound and
>> the menu items were shifting. I couldn't find the contact driver button for
>> the longest time. Are used to be able to change my destination for doing a
>> second stop, but now I can't. This is really disappointing when before the
>> app had been stable and easy to use. I went to their website, found where it
>> 
>> says accessibility under the help menu, and left them feedback, would you
>> can do after double tapping more in that menu. I suggest others do the same.
>> 
>> --
>> The following information is important for all members of the V iPhone list.
>> 
>> If you have any questions or concerns about the running of this list, or if
>> you feel that a member's post is inappropriate, please contact the owners or
>> 
>> moderators directly rather than posting on the list itself.
>> 
>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
>> caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
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RE: Uber app experience getting increasingly bad

[James Homuth]

Location services is only useful if you want Uber to find your pickup
address. If you're specifying your pickup address anyway, turning it off
doesn't matter. The driver's GPS will use whatever address Uber feeds it.
And Uber gets that address in whatever way you give it to them.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Andy Baracco
Sent: April-04-17 12:27 AM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

i would think that the driver would need for location services on your phone
to be turned on so he can locate you.

Andy

- Original Message -
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 9:15 PM
Subject: Re: Uber app experience getting increasingly bad


> Uber's address is: 1455 Market St., #400, San Francisco, CA 94103
>
>
>> On Apr 3, 2017, at 9:04 PM, Shaf Patel <shafpa...@gmail.com> wrote:
>>
>> How did you contact Uber Corporate?
>>
>>
>>> On 4/3/2017 7:33 PM, Kathy Brandt wrote:
>>> Letting you all know, I wrote to Uber corporate. Also, it seems that 
>>> when you turn off location services, that you don't hear the blipping 
>>> sound and the menu doesn't refresh. I will have to see what happens when

>>> I do my next trip..
>>>
>>>> On Apr 3, 2017, at 6:51 PM, Jeremy Gilley <j_gil...@att.net> wrote:
>>>>
>>>> UBER does all this as well.
>>>> I have not experienced any of the issues that others have complained 
>>>> about.
>>>> I have a Iphone 6+, and depend on VO 100% of the time.
>>>>
>>>> -----Original Message-----
>>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
>>>> Behalf
>>>> Of Andy Baracco
>>>> Sent: Monday, April 03, 2017 5:00 PM
>>>> To: viphone@googlegroups.com
>>>> Subject: Re: Uber app experience getting increasingly bad
>>>>
>>>> I much prefer Lyft. The app is accessible, and very easy to use. It now
>>>> gives you a countdown timer when your car arrives, and a countdown 
>>>> estimate
>>>> of when you will arrive at your destination. If you have some vision, 
>>>> or
>>>> have a sighted person waiting with you, it tells you the make and color

>>>> of
>>>> the car, as well as the driver's name. It has been a long time since i 
>>>> have
>>>> used Uber because I find the experience with lyft so satisfactory.
>>>>
>>>> Andy
>>>>
>>>> - Original Message - 
>>>> From: "Kathy Brandt" <katya20...@gmail.com>
>>>> To: <viphone@googlegroups.com>
>>>> Sent: Monday, April 03, 2017 10:31 AM
>>>> Subject: Uber app experience getting increasingly bad
>>>>
>>>>
>>>> Is this happening to anyone else? Today I was getting a blipping sound 
>>>> and
>>>> the menu items were shifting. I couldn't find the contact driver button

>>>> for
>>>> the longest time. Are used to be able to change my destination for 
>>>> doing a
>>>> second stop, but now I can't. This is really disappointing when before 
>>>> the
>>>> app had been stable and easy to use. I went to their website, found 
>>>> where it
>>>>
>>>> says accessibility under the help menu, and left them feedback, would 
>>>> you
>>>> can do after double tapping more in that menu. I suggest others do the 
>>>> same.
>>>>
>>>> -- 
>>>> The following information is important for all members of the V iPhone 
>>>> list.
>>>>
>>>> If you have any questions or concerns about the running of this list, 
>>>> or if
>>>> you feel that a member's post is inappropriate, please contact the 
>>>> owners or
>>>>
>>>> moderators directly rather than posting on the list itself.
>>>>
>>>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
>>>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
>>>> caraqu...@caraquinn.com
>>>>
>>>> The archives for this list can be searched at:
>>>> http://www.mail-archive.com/viphone@googlegroups.com/
>>>> --- 
>>>> You received this message because you are subscribed to the Google 
>>>> Groups
>

RE: Uber app experience getting increasingly bad

[James Homuth]

Actually, and in order:
1. Guidedog users who bother to actualy speak up have seen results. Drivers
have been fired from Uber for not taking guidedogs. At a minimum, the user
has not ever had that driver again.
2. You're an idiot. One such Uber customer service center is about 5 hours
from me, in Toronto. Please, do your research.
3. This is also factually incorrect. For reference, see point 1. Again, do
your research.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: April-03-17 9:03 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report these
kinds of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages are
mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have been
lucky. But the majority of people who are denied rides due to having service
animals do you get anything besides a generic response with Uber, and also
Lyft.

"Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no, that
is not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
> This is total nonsense.
> Please don't tell the list this information.
> over the past 5 months I have been denied from riders to my seeing eye
dog.
> Every single time, and I mean every single time when I reported the 
> issue, I have been contacted by uber support with in 24-48 hours.
> None of them had an accent of any kind and have all called me from Cal.
> This last time, When I requested to talk directly to a manager, I had 
> not 1, not 2, but 3 different managers 3 days in a row calling me 
> telling me how they are implementing a new system.
> Now, I don't know about other countries, but I do know that now when a 
> driver accesses the app, they have to tap ok that they will accept 
> dogs. If they don't, they don't drive.
> IF they tap ok, and they deny you, and you take the time to report it 
> through the app, and by the way, I used uber tonight and it still is 
> working great for me.
> Anyways, if they see that indeed the driver did accept to take service 
> animals, the driver is instantly let go, and the rider is given a $25 
> credit.
> I have been complaining so much that I wasn't getting the feed back 
> about the drivers and what takes place after I reported them.
> Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome.
> So, please don't tell someone to not report something because you 
> believe it will go to a different country.
> They are based here in the states, and that is indeed who I talked too.
> Thanks for reading my book, but had to tell my story.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 1:46 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Don't even bother leaving them feedback. Your feedback will be sent to 
> somebody in India who will give you a canned response and trash the 
> feedback
>
> But yes, the app is absolutely sluggish on iOS. There's not even a way 
> to rate a driver after a trip accessibly unless you're actually on 
> another trip, then you'll get the popup.
>
> I know there are people in their "accessibility" team who are working 
> on the app, but they are doing an absolutely terrible job with it.
>
>
> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
>> Is this happening to anyone else? Today I was getting a blipping 
>> sound and
> the menu items were shifting. I couldn't find the contact driver 
> button for the longest time. Are used to be able to change my 
> destination for doing a second stop, but now I can't. This is really 
> disappointing when before the app had been stable and easy to use. I 
> went to their website, found where it says accessibility under the 
> help menu, and left them feedback, would you can do after double tapping
more in that menu. I suggest others do the same.

--
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you feel that a member's post is inappropriate, please contact the owners or
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Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
mk...@ucla.edu.  Your 

RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

I think you need to look at their company info my friend.
they are not from third world countries.
and before I really say something here, I think I better just not reply to
anymore of your emails because its quite apparent you have no clue about
UBER and the company itself.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 9:03 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report
these kinds of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages
are mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have
been lucky. But the majority of people who are denied rides due to
having service animals do you get anything besides a generic response
with Uber, and also Lyft.

"Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no,
that is not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
> This is total nonsense.
> Please don't tell the list this information.
> over the past 5 months I have been denied from riders to my seeing eye
dog.
> Every single time, and I mean every single time when I reported the issue,
I
> have been contacted by uber support with in 24-48 hours.
> None of them had an accent of any kind and have all called me from Cal.
> This last time, When I requested to talk directly to a manager, I had not
1,
> not 2, but 3 different managers 3 days in a row calling me telling me how
> they are implementing a new system.
> Now, I don't know about other countries, but I do know that now when a
> driver accesses the app, they have to tap ok that they will accept dogs.
If
> they don't, they don't drive.
> IF they tap ok, and they deny you, and you take the time to report it
> through the app, and by the way, I used uber tonight and it still is
working
> great for me.
> Anyways, if they see that indeed the driver did accept to take service
> animals, the driver is instantly let go, and the rider is given a $25
> credit.
> I have been complaining so much that I wasn't getting the feed back about
> the drivers and what takes place after I reported them.
> Now, all 3 managers also confirmed that when they credit your account with
> the credit, they also will notify you of the drivers outcome.
> So, please don't tell someone to not report something because you believe
it
> will go to a different country.
> They are based here in the states, and that is indeed who I talked too.
> Thanks for reading my book, but had to tell my story.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: Monday, April 03, 2017 1:46 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Don't even bother leaving them feedback. Your feedback will be sent to
> somebody in India who will give you a canned response and trash the
feedback
>
> But yes, the app is absolutely sluggish on iOS. There's not even a way
> to rate a driver after a trip accessibly unless you're actually on
> another trip, then you'll get the popup.
>
> I know there are people in their "accessibility" team who are working on
> the app, but they are doing an absolutely terrible job with it.
>
>
> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
>> Is this happening to anyone else? Today I was getting a blipping sound
and
> the menu items were shifting. I couldn't find the contact driver button
for
> the longest time. Are used to be able to change my destination for doing a
> second stop, but now I can't. This is really disappointing when before the
> app had been stable and easy to use. I went to their website, found where
it
> says accessibility under the help menu, and left them feedback, would you
> can do after double tapping more in that menu. I suggest others do the
same.

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--- 

Re: Uber app experience getting increasingly bad

[Andy Baracco]

i would think that the driver would need for location services on your phone 
to be turned on so he can locate you.


Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 9:15 PM
Subject: Re: Uber app experience getting increasingly bad



Uber's address is: 1455 Market St., #400, San Francisco, CA 94103



On Apr 3, 2017, at 9:04 PM, Shaf Patel <shafpa...@gmail.com> wrote:

How did you contact Uber Corporate?



On 4/3/2017 7:33 PM, Kathy Brandt wrote:
Letting you all know, I wrote to Uber corporate. Also, it seems that 
when you turn off location services, that you don't hear the blipping 
sound and the menu doesn't refresh. I will have to see what happens when 
I do my next trip..



On Apr 3, 2017, at 6:51 PM, Jeremy Gilley <j_gil...@att.net> wrote:

UBER does all this as well.
I have not experienced any of the issues that others have complained 
about.

I have a Iphone 6+, and depend on VO 100% of the time.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
Behalf

Of Andy Baracco
Sent: Monday, April 03, 2017 5:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now
gives you a countdown timer when your car arrives, and a countdown 
estimate
of when you will arrive at your destination. If you have some vision, 
or
have a sighted person waiting with you, it tells you the make and color 
of
the car, as well as the driver's name. It has been a long time since i 
have

used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound 
and
the menu items were shifting. I couldn't find the contact driver button 
for
the longest time. Are used to be able to change my destination for 
doing a
second stop, but now I can't. This is really disappointing when before 
the
app had been stable and easy to use. I went to their website, found 
where it


says accessibility under the help menu, and left them feedback, would 
you
can do after double tapping more in that menu. I suggest others do the 
same.


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The archives for this list can be searched

Re: Uber app experience getting increasingly bad

[Kathy Brandt]

Uber's address is: 1455 Market St., #400, San Francisco, CA 94103


> On Apr 3, 2017, at 9:04 PM, Shaf Patel <shafpa...@gmail.com> wrote:
> 
> How did you contact Uber Corporate?
> 
> 
>> On 4/3/2017 7:33 PM, Kathy Brandt wrote:
>> Letting you all know, I wrote to Uber corporate. Also, it seems that when 
>> you turn off location services, that you don't hear the blipping sound and 
>> the menu doesn't refresh. I will have to see what happens when I do my next 
>> trip..
>> 
>>> On Apr 3, 2017, at 6:51 PM, Jeremy Gilley <j_gil...@att.net> wrote:
>>> 
>>> UBER does all this as well.
>>> I have not experienced any of the issues that others have complained about.
>>> I have a Iphone 6+, and depend on VO 100% of the time.
>>> 
>>> -Original Message-
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>>> Of Andy Baracco
>>> Sent: Monday, April 03, 2017 5:00 PM
>>> To: viphone@googlegroups.com
>>> Subject: Re: Uber app experience getting increasingly bad
>>> 
>>> I much prefer Lyft. The app is accessible, and very easy to use. It now 
>>> gives you a countdown timer when your car arrives, and a countdown estimate 
>>> of when you will arrive at your destination. If you have some vision, or 
>>> have a sighted person waiting with you, it tells you the make and color of 
>>> the car, as well as the driver's name. It has been a long time since i have 
>>> used Uber because I find the experience with lyft so satisfactory.
>>> 
>>> Andy
>>> 
>>> - Original Message - 
>>> From: "Kathy Brandt" <katya20...@gmail.com>
>>> To: <viphone@googlegroups.com>
>>> Sent: Monday, April 03, 2017 10:31 AM
>>> Subject: Uber app experience getting increasingly bad
>>> 
>>> 
>>> Is this happening to anyone else? Today I was getting a blipping sound and 
>>> the menu items were shifting. I couldn't find the contact driver button for 
>>> the longest time. Are used to be able to change my destination for doing a 
>>> second stop, but now I can't. This is really disappointing when before the 
>>> app had been stable and easy to use. I went to their website, found where it
>>> 
>>> says accessibility under the help menu, and left them feedback, would you 
>>> can do after double tapping more in that menu. I suggest others do the same.
>>> 
>>> -- 
>>> The following information is important for all members of the V iPhone list.
>>> 
>>> If you have any questions or concerns about the running of this list, or if 
>>> you feel that a member's post is inappropriate, please contact the owners or
>>> 
>>> moderators directly rather than posting on the list itself.
>>> 
>>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at: 
>>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at 
>>> caraqu...@caraquinn.com
>>> 
>>> The archives for this list can be searched at:
>>> http://www.mail-archive.com/viphone@googlegroups.com/
>>> --- 
>>> You received this message because you are subscribed to the Google Groups 
>>> "VIPhone" group.
>>> To unsubscribe from this group and stop receiving emails from it, send an 
>>> email to viphone+unsubscr...@googlegroups.com.
>>> To post to this group, send email to viphone@googlegroups.com.
>>> Visit this group at https://groups.google.com/group/viphone.
>>> For more options, visit https://groups.google.com/d/optout.
>>> 
>>> -- 
>>> The following information is important for all members of the V iPhone list.
>>> 
>>> If you have any questions or concerns about the running of this list, or if
>>> you feel that a member's post is inappropriate, please contact the owners or
>>> moderators directly rather than posting on the list itself.
>>> 
>>> Your V iPhone list moderator is Mark Taylor.  Mark can be reached at:
>>> mk...@ucla.edu.  Your list owner is Cara Quinn - you can reach Cara at
>>> caraqu...@caraquinn.com
>>> 
>>> The archives for this list can be searched at:
>>> http://www.mail-archive.com/viphone@googlegroups.com/
>>> --- 
>>> You received this message because you are subscribed to the Google Groups
>>> "VIPhone" group.
>>> To unsubscribe from this group and stop receiving emails from it, send an
>>> email to viph

RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

Hi Shaf,

I think everybody just wants these generalizations to stop. To simply state 
"Uber drivers deny guide dogs" is BS, if I read this on the internet I'd move 
on and write it off as link bate. When I was in Calgary a month ago I took 
probably about 8 or 10 Uber trips and all of course were with different 
drivers, their background varied from white canadian to chines, indonesian, 
various from african countries, pakistan, east indian and not a single one made 
a fuss about my guide dog. One or two asked me if my dog was nice, they seemed 
more afraid of him than anything else, after I said that all guide dogs are 
very well trained and all are friendly they had no problem.
I understand that this is Canada but I doubt that especially many of the 
drivers in the US who are, just as here, are immigrants, are so different. 
There is always a bad Apple in the barrel of course and I have also have come 
across regular taxi drivers who were trying to make a fuss. Of course 
especially here in British Columbia now it's not usually an issue, guide dog 
owners now have government Id, it is illegal to refuse a guide dog access and 
if at a restaurant or hotel this happened I can actually go ahead and call the 
police, first time offense comes with a $5,000 penelty. Usually once you 
explain this to the "offending" party, they become more agreeable.

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Shaf Patel
Sent: Monday, April 3, 2017 6:03 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report these kinds 
of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages are 
mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have been 
lucky. But the majority of people who are denied rides due to having service 
animals do you get anything besides a generic response with Uber, and also Lyft.

"Now, all 3 managers also confirmed that when they credit your account with the 
credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no, that is 
not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
> This is total nonsense.
> Please don't tell the list this information.
> over the past 5 months I have been denied from riders to my seeing eye dog.
> Every single time, and I mean every single time when I reported the 
> issue, I have been contacted by uber support with in 24-48 hours.
> None of them had an accent of any kind and have all called me from Cal.
> This last time, When I requested to talk directly to a manager, I had 
> not 1, not 2, but 3 different managers 3 days in a row calling me 
> telling me how they are implementing a new system.
> Now, I don't know about other countries, but I do know that now when a 
> driver accesses the app, they have to tap ok that they will accept 
> dogs. If they don't, they don't drive.
> IF they tap ok, and they deny you, and you take the time to report it 
> through the app, and by the way, I used uber tonight and it still is 
> working great for me.
> Anyways, if they see that indeed the driver did accept to take service 
> animals, the driver is instantly let go, and the rider is given a $25 
> credit.
> I have been complaining so much that I wasn't getting the feed back 
> about the drivers and what takes place after I reported them.
> Now, all 3 managers also confirmed that when they credit your account 
> with the credit, they also will notify you of the drivers outcome.
> So, please don't tell someone to not report something because you 
> believe it will go to a different country.
> They are based here in the states, and that is indeed who I talked too.
> Thanks for reading my book, but had to tell my story.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On 
> Behalf Of Shaf Patel
> Sent: Monday, April 03, 2017 1:46 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Don't even bother leaving them feedback. Your feedback will be sent to 
> somebody in India who will give you a canned response and trash the 
> feedback
>
> But yes, the app is absolutely sluggish on iOS. There's not even a way 
> to rate a driver after a trip accessibly unless you're actually on 
> another trip, then you'll get the popup.
>
> I know there are people in their "accessibility" team who are working 
> on the app, but they are doing an absolutely terrible job with it.
>
>
> On 4/3/2

Re: Uber app experience getting increasingly bad

[Shaf Patel]

How did you contact Uber Corporate?


On 4/3/2017 7:33 PM, Kathy Brandt wrote:
> Letting you all know, I wrote to Uber corporate. Also, it seems that when you 
> turn off location services, that you don't hear the blipping sound and the 
> menu doesn't refresh. I will have to see what happens when I do my next trip..
>
>> On Apr 3, 2017, at 6:51 PM, Jeremy Gilley <j_gil...@att.net> wrote:
>>
>> UBER does all this as well.
>> I have not experienced any of the issues that others have complained about.
>> I have a Iphone 6+, and depend on VO 100% of the time.
>>
>> -Original Message-
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
>> Of Andy Baracco
>> Sent: Monday, April 03, 2017 5:00 PM
>> To: viphone@googlegroups.com
>> Subject: Re: Uber app experience getting increasingly bad
>>
>> I much prefer Lyft. The app is accessible, and very easy to use. It now 
>> gives you a countdown timer when your car arrives, and a countdown estimate 
>> of when you will arrive at your destination. If you have some vision, or 
>> have a sighted person waiting with you, it tells you the make and color of 
>> the car, as well as the driver's name. It has been a long time since i have 
>> used Uber because I find the experience with lyft so satisfactory.
>>
>> Andy
>>
>> - Original Message - 
>> From: "Kathy Brandt" <katya20...@gmail.com>
>> To: <viphone@googlegroups.com>
>> Sent: Monday, April 03, 2017 10:31 AM
>> Subject: Uber app experience getting increasingly bad
>>
>>
>> Is this happening to anyone else? Today I was getting a blipping sound and 
>> the menu items were shifting. I couldn't find the contact driver button for 
>> the longest time. Are used to be able to change my destination for doing a 
>> second stop, but now I can't. This is really disappointing when before the 
>> app had been stable and easy to use. I went to their website, found where it
>>
>> says accessibility under the help menu, and left them feedback, would you 
>> can do after double tapping more in that menu. I suggest others do the same.
>>
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Re: Uber app experience getting increasingly bad

[Shaf Patel]

Uber drivers also deny guide dogs. Do your research.

Lyft also have a phone number on their website where you can report
these kinds of issues, htlp.uber.com is where you need to go.


The people who work at Uber customer support responding to your messages
are mostly from third world countries, not America.

Not sure how you managed to get 3 managers to call you, you must have
been lucky. But the majority of people who are denied rides due to
having service animals do you get anything besides a generic response
with Uber, and also Lyft.

"Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome."

This goes against their privacy policy, according to an agent. So no,
that is not factual.



On 4/3/2017 6:48 PM, Jeremy Gilley wrote:
> This is total nonsense.
> Please don't tell the list this information.
> over the past 5 months I have been denied from riders to my seeing eye dog.
> Every single time, and I mean every single time when I reported the issue, I
> have been contacted by uber support with in 24-48 hours.
> None of them had an accent of any kind and have all called me from Cal.
> This last time, When I requested to talk directly to a manager, I had not 1,
> not 2, but 3 different managers 3 days in a row calling me telling me how
> they are implementing a new system.
> Now, I don't know about other countries, but I do know that now when a
> driver accesses the app, they have to tap ok that they will accept dogs. If
> they don't, they don't drive.
> IF they tap ok, and they deny you, and you take the time to report it
> through the app, and by the way, I used uber tonight and it still is working
> great for me.
> Anyways, if they see that indeed the driver did accept to take service
> animals, the driver is instantly let go, and the rider is given a $25
> credit.
> I have been complaining so much that I wasn't getting the feed back about
> the drivers and what takes place after I reported them.
> Now, all 3 managers also confirmed that when they credit your account with
> the credit, they also will notify you of the drivers outcome.
> So, please don't tell someone to not report something because you believe it
> will go to a different country.
> They are based here in the states, and that is indeed who I talked too.
> Thanks for reading my book, but had to tell my story.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Shaf Patel
> Sent: Monday, April 03, 2017 1:46 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> Don't even bother leaving them feedback. Your feedback will be sent to
> somebody in India who will give you a canned response and trash the feedback
>
> But yes, the app is absolutely sluggish on iOS. There's not even a way
> to rate a driver after a trip accessibly unless you're actually on
> another trip, then you'll get the popup.
>
> I know there are people in their "accessibility" team who are working on
> the app, but they are doing an absolutely terrible job with it.
>
>
> On 4/3/2017 1:31 PM, Kathy Brandt wrote:
>> Is this happening to anyone else? Today I was getting a blipping sound and
> the menu items were shifting. I couldn't find the contact driver button for
> the longest time. Are used to be able to change my destination for doing a
> second stop, but now I can't. This is really disappointing when before the
> app had been stable and easy to use. I went to their website, found where it
> says accessibility under the help menu, and left them feedback, would you
> can do after double tapping more in that menu. I suggest others do the same.

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Re: Uber app experience getting increasingly bad

[Andy Baracco]

You do not use cash with lyft. Like Uber, you have a credit card on file 
when you set up your account. What i like about lyft is that you can tip 
with the app, rather than with cash. I have sometimes been in a pinch when i 
didn't connect with a paratransit ride for some reason, and it was 
comforting to know that I could still get to my destination regarless of how 
much cash I had on my person.


Andy

- Original Message - 
From: "Marie" <scribbl...@comcast.net>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 4:19 PM
Subject: Re: Uber app experience getting increasingly bad


I have been using Uber and very happy with the service. But I would like to 
try Lift sometime. First of all, do you find it difficult to have to use 
cash to pay for your ride and second, will the driver assist you to the 
door when reaching your destination? Third is there an option to contact 
your driver before pick-up?

Thanks, Marie

-Original Message- 
From: Andy Baracco

Sent: Monday, April 3, 2017 1:59 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now
gives you a countdown timer when your car arrives, and a countdown 
estimate

of when you will arrive at your destination. If you have some vision, or
have a sighted person waiting with you, it tells you the make and color of
the car, as well as the driver's name. It has been a long time since i 
have

used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button 
for

the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where 
it

says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the 
same.


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RE: Uber app experience getting increasingly bad

[Sieghard Weitzel]

I am not saying I love Uber, only can use it here in Canada when I'm in Calgary 
since they are not yet in Vancouver and anyways I live in a small town where 
there probably won't be a Lift or Uber in 10 years. But I have used Uber in 
Calgary and had pretty much excellent experiences with the drivers, I found the 
Uber app easy to use and Voiceover tells you the driver's name, make and model 
of the car and the license plate number (not of too much use if I am by myself) 
but then again neither is the car's make model or colour.
What I mostly don't like about Uber is their arrogant attitude towards the 
industry and their roll in it as well as apparently how they treat their 
drivers and employees.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Andy Baracco
Sent: Monday, April 03, 2017 2:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now 
gives you a countdown timer when your car arrives, and a countdown estimate 
of when you will arrive at your destination. If you have some vision, or 
have a sighted person waiting with you, it tells you the make and color of 
the car, as well as the driver's name. It has been a long time since i have 
used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and 
the menu items were shifting. I couldn't find the contact driver button for 
the longest time. Are used to be able to change my destination for doing a 
second stop, but now I can't. This is really disappointing when before the 
app had been stable and easy to use. I went to their website, found where it 
says accessibility under the help menu, and left them feedback, would you 
can do after double tapping more in that menu. I suggest others do the same.

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RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

Lift takes cards, no cash exchanges hands.
Basically, works just like UBER, only they allow you to make tips if you
wish when rading the driver through the ap.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Marie
Sent: Monday, April 03, 2017 7:20 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I have been using Uber and very happy with the service. But I would like to 
try Lift sometime. First of all, do you find it difficult to have to use 
cash to pay for your ride and second, will the driver assist you to the door

when reaching your destination? Third is there an option to contact your 
driver before pick-up?
Thanks, Marie

-Original Message- 
From: Andy Baracco
Sent: Monday, April 3, 2017 1:59 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now
gives you a countdown timer when your car arrives, and a countdown estimate
of when you will arrive at your destination. If you have some vision, or
have a sighted person waiting with you, it tells you the make and color of
the car, as well as the driver's name. It has been a long time since i have
used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it
says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.

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Re: Uber app experience getting increasingly bad

[Kay Malmquist]

We use Uber all the time and think it's great. Yes the app has evolved and 
changed but really I don't think it's any worse or more difficult to use.


Sent from my iPhone

On Apr 3, 2017, at 5:08 PM, Kerri Kosten <kerrik2...@gmail.com> wrote:

 I also don't have any issues with Uber. We have lived here but it's not nearly 
as popular as Uber and often when I open the Lyft app there are no drivers 
available. 
> On Mon, Apr 3, 2017 at 5:46 PM James Homuth <ja...@the-jdh.com> wrote:
> Am I the only one who doesn't have an issue with this change? They did it to
> provide more frequent updates re: progress and such - which I, personally,
> can already see improved after most of the time the driver would ping me
> before the app registered he was here.
> 
> Also I don't see it refreshing at all when the driver accepts the trip
> unless the ETA changes.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Brent Harding
> Sent: April-03-17 3:36 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
> 
> In the latest upgrades, it seems like the screen is refreshing on its own
> every so many seconds. It's kind of doable if you flick fast enough before
> the blip sound refreshes the screen, but it's not an ideal situation.
> 
> - Original Message -
> From: "Kathy Brandt" <katya20...@gmail.com>
> To: <viphone@googlegroups.com>
> Sent: Monday, April 03, 2017 12:31 PM
> Subject: Uber app experience getting increasingly bad
> 
> 
> Is this happening to anyone else? Today I was getting a blipping sound and
> the menu items were shifting. I couldn't find the contact driver button for
> the longest time. Are used to be able to change my destination for doing a
> second stop, but now I can't. This is really disappointing when before the
> app had been stable and easy to use. I went to their website, found where it
> 
> says accessibility under the help menu, and left them feedback, would you
> can do after double tapping more in that menu. I suggest others do the same.
> 
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Re: Uber app experience getting increasingly bad

[Kathy Brandt]

Letting you all know, I wrote to Uber corporate. Also, it seems that when you 
turn off location services, that you don't hear the blipping sound and the menu 
doesn't refresh. I will have to see what happens when I do my next trip..

> On Apr 3, 2017, at 6:51 PM, Jeremy Gilley <j_gil...@att.net> wrote:
> 
> UBER does all this as well.
> I have not experienced any of the issues that others have complained about.
> I have a Iphone 6+, and depend on VO 100% of the time.
> 
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Andy Baracco
> Sent: Monday, April 03, 2017 5:00 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
> 
> I much prefer Lyft. The app is accessible, and very easy to use. It now 
> gives you a countdown timer when your car arrives, and a countdown estimate 
> of when you will arrive at your destination. If you have some vision, or 
> have a sighted person waiting with you, it tells you the make and color of 
> the car, as well as the driver's name. It has been a long time since i have 
> used Uber because I find the experience with lyft so satisfactory.
> 
> Andy
> 
> - Original Message - 
> From: "Kathy Brandt" <katya20...@gmail.com>
> To: <viphone@googlegroups.com>
> Sent: Monday, April 03, 2017 10:31 AM
> Subject: Uber app experience getting increasingly bad
> 
> 
> Is this happening to anyone else? Today I was getting a blipping sound and 
> the menu items were shifting. I couldn't find the contact driver button for 
> the longest time. Are used to be able to change my destination for doing a 
> second stop, but now I can't. This is really disappointing when before the 
> app had been stable and easy to use. I went to their website, found where it
> 
> says accessibility under the help menu, and left them feedback, would you 
> can do after double tapping more in that menu. I suggest others do the same.
> 
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Re: Uber app experience getting increasingly bad

[Marie]

I have been using Uber and very happy with the service. But I would like to 
try Lift sometime. First of all, do you find it difficult to have to use 
cash to pay for your ride and second, will the driver assist you to the door 
when reaching your destination? Third is there an option to contact your 
driver before pick-up?

Thanks, Marie

-Original Message- 
From: Andy Baracco

Sent: Monday, April 3, 2017 1:59 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now
gives you a countdown timer when your car arrives, and a countdown estimate
of when you will arrive at your destination. If you have some vision, or
have a sighted person waiting with you, it tells you the make and color of
the car, as well as the driver's name. It has been a long time since i have
used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>

To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it
says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.

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RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

UBER does all this as well.
I have not experienced any of the issues that others have complained about.
I have a Iphone 6+, and depend on VO 100% of the time.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Andy Baracco
Sent: Monday, April 03, 2017 5:00 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

I much prefer Lyft. The app is accessible, and very easy to use. It now 
gives you a countdown timer when your car arrives, and a countdown estimate 
of when you will arrive at your destination. If you have some vision, or 
have a sighted person waiting with you, it tells you the make and color of 
the car, as well as the driver's name. It has been a long time since i have 
used Uber because I find the experience with lyft so satisfactory.

Andy

- Original Message - 
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and 
the menu items were shifting. I couldn't find the contact driver button for 
the longest time. Are used to be able to change my destination for doing a 
second stop, but now I can't. This is really disappointing when before the 
app had been stable and easy to use. I went to their website, found where it

says accessibility under the help menu, and left them feedback, would you 
can do after double tapping more in that menu. I suggest others do the same.

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RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

Again, this could be each persons experiences with each platform.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 5:20 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Yes, if you have a choice, definitely use Lyft over Uber. Better
customer service, more professional drivers and overall a better experience.


On 4/3/2017 4:59 PM, Andy Baracco wrote:
> I much prefer Lyft. The app is accessible, and very easy to use. It
> now gives you a countdown timer when your car arrives, and a countdown
> estimate of when you will arrive at your destination. If you have some
> vision, or have a sighted person waiting with you, it tells you the
> make and color of the car, as well as the driver's name. It has been a
> long time since i have used Uber because I find the experience with
> lyft so satisfactory.
>
> Andy
>
> - Original Message - From: "Kathy Brandt" <katya20...@gmail.com>
> To: <viphone@googlegroups.com>
> Sent: Monday, April 03, 2017 10:31 AM
> Subject: Uber app experience getting increasingly bad
>
>
> Is this happening to anyone else? Today I was getting a blipping sound
> and the menu items were shifting. I couldn't find the contact driver
> button for the longest time. Are used to be able to change my
> destination for doing a second stop, but now I can't. This is really
> disappointing when before the app had been stable and easy to use. I
> went to their website, found where it says accessibility under the
> help menu, and left them feedback, would you can do after double
> tapping more in that menu. I suggest others do the same.
>

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RE: Uber app experience getting increasingly bad

[Jeremy Gilley]

This is total nonsense.
Please don't tell the list this information.
over the past 5 months I have been denied from riders to my seeing eye dog.
Every single time, and I mean every single time when I reported the issue, I
have been contacted by uber support with in 24-48 hours.
None of them had an accent of any kind and have all called me from Cal.
This last time, When I requested to talk directly to a manager, I had not 1,
not 2, but 3 different managers 3 days in a row calling me telling me how
they are implementing a new system.
Now, I don't know about other countries, but I do know that now when a
driver accesses the app, they have to tap ok that they will accept dogs. If
they don't, they don't drive.
IF they tap ok, and they deny you, and you take the time to report it
through the app, and by the way, I used uber tonight and it still is working
great for me.
Anyways, if they see that indeed the driver did accept to take service
animals, the driver is instantly let go, and the rider is given a $25
credit.
I have been complaining so much that I wasn't getting the feed back about
the drivers and what takes place after I reported them.
Now, all 3 managers also confirmed that when they credit your account with
the credit, they also will notify you of the drivers outcome.
So, please don't tell someone to not report something because you believe it
will go to a different country.
They are based here in the states, and that is indeed who I talked too.
Thanks for reading my book, but had to tell my story.

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Shaf Patel
Sent: Monday, April 03, 2017 1:46 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

Don't even bother leaving them feedback. Your feedback will be sent to
somebody in India who will give you a canned response and trash the feedback

But yes, the app is absolutely sluggish on iOS. There's not even a way
to rate a driver after a trip accessibly unless you're actually on
another trip, then you'll get the popup.

I know there are people in their "accessibility" team who are working on
the app, but they are doing an absolutely terrible job with it.


On 4/3/2017 1:31 PM, Kathy Brandt wrote:
> Is this happening to anyone else? Today I was getting a blipping sound and
the menu items were shifting. I couldn't find the contact driver button for
the longest time. Are used to be able to change my destination for doing a
second stop, but now I can't. This is really disappointing when before the
app had been stable and easy to use. I went to their website, found where it
says accessibility under the help menu, and left them feedback, would you
can do after double tapping more in that menu. I suggest others do the same.
>

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Re: Uber app experience getting increasingly bad

[Kerri Kosten]

 I also don't have any issues with Uber. We have lived here but it's not
nearly as popular as Uber and often when I open the Lyft app there are no
drivers available.
On Mon, Apr 3, 2017 at 5:46 PM James Homuth <ja...@the-jdh.com> wrote:

> Am I the only one who doesn't have an issue with this change? They did it
> to
> provide more frequent updates re: progress and such - which I, personally,
> can already see improved after most of the time the driver would ping me
> before the app registered he was here.
>
> Also I don't see it refreshing at all when the driver accepts the trip
> unless the ETA changes.
>
> -Original Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Brent Harding
> Sent: April-03-17 3:36 PM
> To: viphone@googlegroups.com
> Subject: Re: Uber app experience getting increasingly bad
>
> In the latest upgrades, it seems like the screen is refreshing on its own
> every so many seconds. It's kind of doable if you flick fast enough before
> the blip sound refreshes the screen, but it's not an ideal situation.
>
> - Original Message -
> From: "Kathy Brandt" <katya20...@gmail.com>
> To: <viphone@googlegroups.com>
> Sent: Monday, April 03, 2017 12:31 PM
> Subject: Uber app experience getting increasingly bad
>
>
> Is this happening to anyone else? Today I was getting a blipping sound and
> the menu items were shifting. I couldn't find the contact driver button for
> the longest time. Are used to be able to change my destination for doing a
> second stop, but now I can't. This is really disappointing when before the
> app had been stable and easy to use. I went to their website, found where
> it
>
> says accessibility under the help menu, and left them feedback, would you
> can do after double tapping more in that menu. I suggest others do the
> same.
>
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RE: Uber app experience getting increasingly bad

[James Homuth]

Am I the only one who doesn't have an issue with this change? They did it to
provide more frequent updates re: progress and such - which I, personally,
can already see improved after most of the time the driver would ping me
before the app registered he was here.

Also I don't see it refreshing at all when the driver accepts the trip
unless the ETA changes. 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Brent Harding
Sent: April-03-17 3:36 PM
To: viphone@googlegroups.com
Subject: Re: Uber app experience getting increasingly bad

In the latest upgrades, it seems like the screen is refreshing on its own
every so many seconds. It's kind of doable if you flick fast enough before
the blip sound refreshes the screen, but it's not an ideal situation.

- Original Message -
From: "Kathy Brandt" <katya20...@gmail.com>
To: <viphone@googlegroups.com>
Sent: Monday, April 03, 2017 12:31 PM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and 
the menu items were shifting. I couldn't find the contact driver button for 
the longest time. Are used to be able to change my destination for doing a 
second stop, but now I can't. This is really disappointing when before the 
app had been stable and easy to use. I went to their website, found where it

says accessibility under the help menu, and left them feedback, would you 
can do after double tapping more in that menu. I suggest others do the same.

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Re: Uber app experience getting increasingly bad

[Shaf Patel]

Yes, if you have a choice, definitely use Lyft over Uber. Better
customer service, more professional drivers and overall a better experience.


On 4/3/2017 4:59 PM, Andy Baracco wrote:
> I much prefer Lyft. The app is accessible, and very easy to use. It
> now gives you a countdown timer when your car arrives, and a countdown
> estimate of when you will arrive at your destination. If you have some
> vision, or have a sighted person waiting with you, it tells you the
> make and color of the car, as well as the driver's name. It has been a
> long time since i have used Uber because I find the experience with
> lyft so satisfactory.
>
> Andy
>
> - Original Message - From: "Kathy Brandt" 
> To: 
> Sent: Monday, April 03, 2017 10:31 AM
> Subject: Uber app experience getting increasingly bad
>
>
> Is this happening to anyone else? Today I was getting a blipping sound
> and the menu items were shifting. I couldn't find the contact driver
> button for the longest time. Are used to be able to change my
> destination for doing a second stop, but now I can't. This is really
> disappointing when before the app had been stable and easy to use. I
> went to their website, found where it says accessibility under the
> help menu, and left them feedback, would you can do after double
> tapping more in that menu. I suggest others do the same.
>

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Re: Uber app experience getting increasingly bad

[Andy Baracco]

I much prefer Lyft. The app is accessible, and very easy to use. It now 
gives you a countdown timer when your car arrives, and a countdown estimate 
of when you will arrive at your destination. If you have some vision, or 
have a sighted person waiting with you, it tells you the make and color of 
the car, as well as the driver's name. It has been a long time since i have 
used Uber because I find the experience with lyft so satisfactory.


Andy

- Original Message - 
From: "Kathy Brandt" 

To: 
Sent: Monday, April 03, 2017 10:31 AM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and 
the menu items were shifting. I couldn't find the contact driver button for 
the longest time. Are used to be able to change my destination for doing a 
second stop, but now I can't. This is really disappointing when before the 
app had been stable and easy to use. I went to their website, found where it 
says accessibility under the help menu, and left them feedback, would you 
can do after double tapping more in that menu. I suggest others do the same.


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Re: Uber app experience getting increasingly bad

[Brent Harding]

In the latest upgrades, it seems like the screen is refreshing on its own 
every so many seconds. It's kind of doable if you flick fast enough before 
the blip sound refreshes the screen, but it's not an ideal situation.


- Original Message - 
From: "Kathy Brandt" 

To: 
Sent: Monday, April 03, 2017 12:31 PM
Subject: Uber app experience getting increasingly bad


Is this happening to anyone else? Today I was getting a blipping sound and 
the menu items were shifting. I couldn't find the contact driver button for 
the longest time. Are used to be able to change my destination for doing a 
second stop, but now I can't. This is really disappointing when before the 
app had been stable and easy to use. I went to their website, found where it 
says accessibility under the help menu, and left them feedback, would you 
can do after double tapping more in that menu. I suggest others do the same.


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Re: Uber app experience getting increasingly bad

[jazzyjennifer]

thanks for passing this info about the uber group. i'l have to join it 
my self. i didnt even know there was one out there.



On 4/3/2017 1:50 PM, dollar...@gmail.com wrote:

Hi,  I just want to let you know that there is a Facebook group.  It is called 
Blind Users of Uber and Lyft if you have a Facebook account to join that group. 
 They will be able to answer your questions from there.  Hope this help you.  
Cheers,  Scott Dollar

Sent from my iPhone


On Apr 3, 2017, at 12:31 PM, Kathy Brandt  wrote:

Is this happening to anyone else? Today I was getting a blipping sound and the 
menu items were shifting. I couldn't find the contact driver button for the 
longest time. Are used to be able to change my destination for doing a second 
stop, but now I can't. This is really disappointing when before the app had 
been stable and easy to use. I went to their website, found where it says 
accessibility under the help menu, and left them feedback, would you can do 
after double tapping more in that menu. I suggest others do the same.

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Re: Uber app experience getting increasingly bad

[dollar031]

Hi,  I just want to let you know that there is a Facebook group.  It is called 
Blind Users of Uber and Lyft if you have a Facebook account to join that group. 
 They will be able to answer your questions from there.  Hope this help you.  
Cheers,  Scott Dollar 

Sent from my iPhone

> On Apr 3, 2017, at 12:31 PM, Kathy Brandt  wrote:
> 
> Is this happening to anyone else? Today I was getting a blipping sound and 
> the menu items were shifting. I couldn't find the contact driver button for 
> the longest time. Are used to be able to change my destination for doing a 
> second stop, but now I can't. This is really disappointing when before the 
> app had been stable and easy to use. I went to their website, found where it 
> says accessibility under the help menu, and left them feedback, would you can 
> do after double tapping more in that menu. I suggest others do the same.
> 
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> 
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Re: Uber app experience getting increasingly bad

[Shaf Patel]

Don't even bother leaving them feedback. Your feedback will be sent to
somebody in India who will give you a canned response and trash the feedback

But yes, the app is absolutely sluggish on iOS. There's not even a way
to rate a driver after a trip accessibly unless you're actually on
another trip, then you'll get the popup.

I know there are people in their "accessibility" team who are working on
the app, but they are doing an absolutely terrible job with it.


On 4/3/2017 1:31 PM, Kathy Brandt wrote:
> Is this happening to anyone else? Today I was getting a blipping sound and 
> the menu items were shifting. I couldn't find the contact driver button for 
> the longest time. Are used to be able to change my destination for doing a 
> second stop, but now I can't. This is really disappointing when before the 
> app had been stable and easy to use. I went to their website, found where it 
> says accessibility under the help menu, and left them feedback, would you can 
> do after double tapping more in that menu. I suggest others do the same.
>

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