Re: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Scott Davert 
Hmmm. Maybe this is indeed continuing on some displays, but not others. I have 
not had it happen since 10.02 as far as I can remember. Would be curious what 
other models of displays people are seeing this behavior on. Also, how often 
does it happen? I'm currently running a vefreshabraille and am not seeing it at 
all. I've switched jobs, so am not able to test on different models of 
displays. I'd test it now on my Edge, but as I wrote earlier, I'm still waiting 
for them to give me a RMA. I first tried contacting them Jan 3.

Scott

Sent from my iPhone

> On Jan 12, 2017, at 3:56 PM, Davy Cuppens <davycupp...@gmail.com> wrote:
> 
> I am using ios10.2 and have my brail display since ios9 and have always felt 
> this issue.
>  
> From: Scott Davert
> Sent: Thursday, January 12, 2017 9:45 PM
> To: viphone@googlegroups.com
> Subject: Re: Smart Beatle 14-Cell Braille Display
>  
> Hi Davy.
> What version of iOS are you running? I've not seen this exact beghavior since 
> very early in iOS 10. I ran a Braille Edge for quite some time and didn't see 
> this. Again, in defense of HIMS, this issue was not unique to their braille 
> devices as far as I'm aware.
>  
> Scott
> 
> Sent from my iPhone
> 
>> On Jan 12, 2017, at 2:47 PM, Davy Cuppens <davycupp...@gmail.com> wrote:
>> 
>> It is constantly happening while writing, I know of other blind people 
>> having the same issue with connection to ios and less issues with connection 
>> to windows systems. So HIms and Apple should solve this issue.
>>  
>> From: Dulce Muccio Weisenborn
>> Sent: Thursday, January 12, 2017 3:28 PM
>> To: viphone@googlegroups.com
>> Subject: RE: Smart Beatle 14-Cell Braille Display
>>  
>> How frequently does this happen?  How long have you had yours and without 
>> repairs?
>> 
>>  
>> 
>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>> Of Davy Cuppens
>> Sent: Thursday, January 12, 2017 8:33 AM
>> To: viphone@googlegroups.com
>> Subject: Re: Smart Beatle 14-Cell Braille Display
>> 
>>  
>> 
>> Dulce
>> 
>>  
>> 
>> I have this brail device, in fact it is a good one, very small, smart and 
>> ergonomic. Butin connection with ios, I feel that sometimes lettters and 
>> signs are skipped while typing. Just like some characters are swallowed 
>> while typing so that you can have a phrase like: the weather is nice today, 
>> the weathr is nce today.
>> 
>> Regards
>> 
>> Davy
>> 
>>  
>> 
>> From: Dulce Muccio Weisenborn
>> 
>> Sent: Thursday, January 12, 2017 1:57 PM
>> 
>> To: viphone@googlegroups.com
>> 
>> Subject: Smart Beatle 14-Cell Braille Display
>> 
>>  
>> 
>> Blind Bargains is selling two gently used Smart Beatle 14-cell Braille 
>> displays with one year warranties.  Do any of you have experience with this 
>> display?  I have a Hims OnHand and like the feel of the Braille.  Is this 
>> display prone to repairs?
>> 
>>  
>> 
>> Dulce
>> 
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Re: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Davy Cuppens 
I am using ios10.2 and have my brail display since ios9 and have always felt 
this issue.

From: Scott Davert 
Sent: Thursday, January 12, 2017 9:45 PM
To: viphone@googlegroups.com 
Subject: Re: Smart Beatle 14-Cell Braille Display

Hi Davy.
What version of iOS are you running? I've not seen this exact beghavior since 
very early in iOS 10. I ran a Braille Edge for quite some time and didn't see 
this. Again, in defense of HIMS, this issue was not unique to their braille 
devices as far as I'm aware.

Scott

Sent from my iPhone

On Jan 12, 2017, at 2:47 PM, Davy Cuppens <davycupp...@gmail.com> wrote:


  It is constantly happening while writing, I know of other blind people having 
the same issue with connection to ios and less issues with connection to 
windows systems. So HIms and Apple should solve this issue.

  From: Dulce Muccio Weisenborn 
  Sent: Thursday, January 12, 2017 3:28 PM
  To: viphone@googlegroups.com 
  Subject: RE: Smart Beatle 14-Cell Braille Display

  How frequently does this happen?  How long have you had yours and without 
repairs?

   

  From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Davy Cuppens
  Sent: Thursday, January 12, 2017 8:33 AM
  To: viphone@googlegroups.com
  Subject: Re: Smart Beatle 14-Cell Braille Display

   

  Dulce 

   

  I have this brail device, in fact it is a good one, very small, smart and 
ergonomic. But in connection with ios, I feel that sometimes lettters and signs 
are skipped while typing. Just like some characters are swallowed while typing 
so that you can have a phrase like: the weather is nice today, the weathr is 
nce today.

  Regards

  Davy 

   

  From: Dulce Muccio Weisenborn 

  Sent: Thursday, January 12, 2017 1:57 PM

  To: viphone@googlegroups.com 

  Subject: Smart Beatle 14-Cell Braille Display

   

  Blind Bargains is selling two gently used Smart Beatle 14-cell Braille 
displays with one year warranties.  Do any of you have experience with this 
display?  I have a Hims OnHand and like the feel of the Braille.  Is this 
display prone to repairs?

   

  Dulce

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Re: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Scott Davert 
Hi Davy.
What version of iOS are you running? I've not seen this exact beghavior since 
very early in iOS 10. I ran a Braille Edge for quite some time and didn't see 
this. Again, in defense of HIMS, this issue was not unique to their braille 
devices as far as I'm aware.

Scott

Sent from my iPhone

> On Jan 12, 2017, at 2:47 PM, Davy Cuppens <davycupp...@gmail.com> wrote:
> 
> It is constantly happening while writing, I know of other blind people having 
> the same issue with connection to ios and less issues with connection to 
> windows systems. So HIms and Apple should solve this issue.
>  
> From: Dulce Muccio Weisenborn
> Sent: Thursday, January 12, 2017 3:28 PM
> To: viphone@googlegroups.com
> Subject: RE: Smart Beatle 14-Cell Braille Display
>  
> How frequently does this happen?  How long have you had yours and without 
> repairs?
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Davy Cuppens
> Sent: Thursday, January 12, 2017 8:33 AM
> To: viphone@googlegroups.com
> Subject: Re: Smart Beatle 14-Cell Braille Display
>  
> Dulce
>  
> I have this brail device, in fact it is a good one, very small, smart and 
> ergonomic. But in connection with ios, I feel that sometimes lettters and 
> signs are skipped while typing. Just like some characters are swallowed while 
> typing so that you can have a phrase like: the weather is nice today, the 
> weathr is nce  today.
> Regards
> Davy
>  
> From: Dulce Muccio Weisenborn
> Sent: Thursday, January 12, 2017 1:57 PM
> To: viphone@googlegroups.com
> Subject: Smart Beatle 14-Cell Braille Display
>  
> Blind Bargains is selling two gently used Smart Beatle 14-cell Braille 
> displays with one year warranties.  Do any of you have experience with this 
> display?  I have a Hims OnHand and like the feel of the Braille.  Is this 
> display prone to repairs?
>  
> Dulce
> -- 
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Re: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Davy Cuppens 
It is constantly happening while writing, I know of other blind people having 
the same issue with connection to ios and less issues with connection to 
windows systems. So HIms and Apple should solve this issue.

From: Dulce Muccio Weisenborn 
Sent: Thursday, January 12, 2017 3:28 PM
To: viphone@googlegroups.com 
Subject: RE: Smart Beatle 14-Cell Braille Display

How frequently does this happen?  How long have you had yours and without 
repairs?

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Davy Cuppens
Sent: Thursday, January 12, 2017 8:33 AM
To: viphone@googlegroups.com
Subject: Re: Smart Beatle 14-Cell Braille Display

 

Dulce 

 

I have this brail device, in fact it is a good one, very small, smart and 
ergonomic. But in connection with ios, I feel that sometimes lettters and signs 
are skipped while typing. Just like some characters are swallowed while typing 
so that you can have a phrase like: the weather is nice today, the weathr is 
nce today.

Regards

Davy 

 

From: Dulce Muccio Weisenborn 

Sent: Thursday, January 12, 2017 1:57 PM

To: viphone@googlegroups.com 

Subject: Smart Beatle 14-Cell Braille Display

 

Blind Bargains is selling two gently used Smart Beatle 14-cell Braille displays 
with one year warranties.  Do any of you have experience with this display?  I 
have a Hims OnHand and like the feel of the Braille.  Is this display prone to 
repairs?

 

Dulce

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RE: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Dulce Muccio Weisenborn 
This was really helpful.

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Scott Davert
Sent: Thursday, January 12, 2017 9:41 AM
To: viphone@googlegroups.com
Subject: Re: Smart Beatle 14-Cell Braille Display

 

Hi Dulce.

As long as you are comfortable with 14 cells, it's not a bad option at all. The 
keyboard is a bit less angular than what you would be used to on the Braille 
Sense, which took me some adjusting, but not something that bothered me after 
the first day of use.  I sometimes find that iOS does strange things with 
braille translation, but that it's no more or less because of the braille 
display. One thing I will warn you of, and this may not apply to you if you are 
not in North America, is that if you need to get the Smart Beetle repaired, 
HIMS Support has gotten much worse in the past year. For example, I asked for a 
RMA about 10 days ago to return a Braille Edge, and they still have not 
returned either my email or phone call. I still hear of people who have some 
good experiences with their support, but I'm hearing more bad things than good 
these days. 

I did a review on the Smart Beetle, feel free to read it and ask any other 
questions you may have.

http://www.applevis.com/reviews/braille-devices/smart-beetle-hims

 

Sent from my iPhone


On Jan 12, 2017, at 8:32 AM, Davy Cuppens <davycupp...@gmail.com 
<mailto:davycupp...@gmail.com> > wrote:

Dulce 

 

I have this brail device, in fact it is a good one, very small, smart and 
ergonomic. But in connection with ios, I feel that sometimes lettters and signs 
are skipped while typing. Just like some characters are swallowed while typing 
so that you can have a phrase like: the weather is nice today, the weathr is 
nce today.

Regards

Davy 

 

From: Dulce Muccio Weisenborn <mailto:d...@lifedesigns-inc.com>  

Sent: Thursday, January 12, 2017 1:57 PM

To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  

Subject: Smart Beatle 14-Cell Braille Display

 

Blind Bargains is selling two gently used Smart Beatle 14-cell Braille displays 
with one year warranties.  Do any of you have experience with this display?  I 
have a Hims OnHand and like the feel of the Braille.  Is this display prone to 
repairs?

 

Dulce

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Re: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Paul Richard McGann 

richard,

thank you, and yes, I am aware of. hims being korean as well as baum is 
german. I haven't heard words yet how it will turn out this time.


that is reason because trump spoke up as toyota reacted to his theory.

sorry for conflict, but I come up with some thoughts. thank you!

sincerely,
rich


-Original Message- 
From: Richard Turner

Sent: Thursday, January 12, 2017 11:47 AM
To: viphone@googlegroups.com
Subject: RE: Smart Beatle 14-Cell Braille Display

Rich,
Scott was talking about the President of the HIMS office in Texas, not the 
United States President.


HIMS is the company based in Korea that make the Braille Sense line of 
products.


HTH,
Richard


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
Of Paul Richard McGann

Sent: Thursday, January 12, 2017 8:17 AM
To: viphone@googlegroups.com
Subject: Re: Smart Beatle 14-Cell Braille Display

hello,

since donald trump will be sworn into president's office sooner, there might
be some impacts made changes. I am not sure what would happpen
since I am vario ultra user, I can see how it will turn out the way. I am
not sure what would happen later. I don't read crystal balls right now.

it might be some changes later. I don';t know what would happen to brialle
displayhs later? I hope that it will stay the way.

sincerely,
rich


-Original Message- 
From: Scott Davert

Sent: Thursday, January 12, 2017 10:44 AM
To: viphone@googlegroups.com
Subject: Re: Smart Beatle 14-Cell Braille Display

Hi Alia.
Your experiences when coparing Baum to HIMS support are the same as mine. In
somewhat a defense of HIMS, they probably have more units to service since
their devices have been around longer. Nonetheless, it really seems that
after the last president of the North American office left in the summer
that things took a nose dive. Not sure what's up with that exactly, but I
hope they fix things. They were at the top of their game not long ago, in my
opinion.


Sent from my iPhone


On Jan 12, 2017, at 10:30 AM, alia robinson <ali...@gmail.com> wrote:

I had the braille edge 40 and found out braille cells aren’t covered under
the warranty, so sent it back. I tried contacting them about a few things,
and they literally *never* responded! now I have the varioultra and
bahumUSA literally fixed my unit on the day before thanksgiving, gave me
emails what they fixed, and sent it back, on a holiday. I had it back by
the week after thanksgiving. It is literally never been an hour between
the time I email them and the time they respond, and I have even had
conversations with some of them while they were making their dinner.
outstanding service.

On Jan 12, 2017, at 10:25 AM, Richard Turner
<richardturne...@outlook.com> wrote:

Support has gotten worse.
If you leave them a voice mail, it is sometimes a long time before you
hear from them, if at all.  I’m talking up to a couple of weeks.
If you send an Email, and if you don’t hear back in a couple days, send
another one, then you are more likely to get a reply.


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RE: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Richard Turner 
Rich,
Scott was talking about the President of the HIMS office in Texas, not the 
United States President.

HIMS is the company based in Korea that make the Braille Sense line of products.

HTH,
Richard


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Paul Richard McGann
Sent: Thursday, January 12, 2017 8:17 AM
To: viphone@googlegroups.com
Subject: Re: Smart Beatle 14-Cell Braille Display

hello,

since donald trump will be sworn into president's office sooner, there might 
be some impacts made changes. I am not sure what would happpen
since I am vario ultra user, I can see how it will turn out the way. I am 
not sure what would happen later. I don't read crystal balls right now.

it might be some changes later. I don';t know what would happen to brialle 
displayhs later? I hope that it will stay the way.

sincerely,
rich


-Original Message- 
From: Scott Davert
Sent: Thursday, January 12, 2017 10:44 AM
To: viphone@googlegroups.com
Subject: Re: Smart Beatle 14-Cell Braille Display

Hi Alia.
Your experiences when coparing Baum to HIMS support are the same as mine. In 
somewhat a defense of HIMS, they probably have more units to service since 
their devices have been around longer. Nonetheless, it really seems that 
after the last president of the North American office left in the summer 
that things took a nose dive. Not sure what's up with that exactly, but I 
hope they fix things. They were at the top of their game not long ago, in my 
opinion.


Sent from my iPhone

> On Jan 12, 2017, at 10:30 AM, alia robinson <ali...@gmail.com> wrote:
>
> I had the braille edge 40 and found out braille cells aren’t covered under 
> the warranty, so sent it back. I tried contacting them about a few things, 
> and they literally *never* responded! now I have the varioultra and 
> bahumUSA literally fixed my unit on the day before thanksgiving, gave me 
> emails what they fixed, and sent it back, on a holiday. I had it back by 
> the week after thanksgiving. It is literally never been an hour between 
> the time I email them and the time they respond, and I have even had 
> conversations with some of them while they were making their dinner. 
> outstanding service.
>> On Jan 12, 2017, at 10:25 AM, Richard Turner 
>> <richardturne...@outlook.com> wrote:
>>
>> Support has gotten worse.
>> If you leave them a voice mail, it is sometimes a long time before you 
>> hear from them, if at all.  I’m talking up to a couple of weeks.
>> If you send an Email, and if you don’t hear back in a couple days, send 
>> another one, then you are more likely to get a reply.
>
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> list.
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>
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Re: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Paul Richard McGann 

hello,

since donald trump will be sworn into president's office sooner, there might 
be some impacts made changes. I am not sure what would happpen
since I am vario ultra user, I can see how it will turn out the way. I am 
not sure what would happen later. I don't read crystal balls right now.


it might be some changes later. I don';t know what would happen to brialle 
displayhs later? I hope that it will stay the way.


sincerely,
rich


-Original Message- 
From: Scott Davert

Sent: Thursday, January 12, 2017 10:44 AM
To: viphone@googlegroups.com
Subject: Re: Smart Beatle 14-Cell Braille Display

Hi Alia.
Your experiences when coparing Baum to HIMS support are the same as mine. In 
somewhat a defense of HIMS, they probably have more units to service since 
their devices have been around longer. Nonetheless, it really seems that 
after the last president of the North American office left in the summer 
that things took a nose dive. Not sure what's up with that exactly, but I 
hope they fix things. They were at the top of their game not long ago, in my 
opinion.



Sent from my iPhone


On Jan 12, 2017, at 10:30 AM, alia robinson <ali...@gmail.com> wrote:

I had the braille edge 40 and found out braille cells aren’t covered under 
the warranty, so sent it back. I tried contacting them about a few things, 
and they literally *never* responded! now I have the varioultra and 
bahumUSA literally fixed my unit on the day before thanksgiving, gave me 
emails what they fixed, and sent it back, on a holiday. I had it back by 
the week after thanksgiving. It is literally never been an hour between 
the time I email them and the time they respond, and I have even had 
conversations with some of them while they were making their dinner. 
outstanding service.
On Jan 12, 2017, at 10:25 AM, Richard Turner 
<richardturne...@outlook.com> wrote:


Support has gotten worse.
If you leave them a voice mail, it is sometimes a long time before you 
hear from them, if at all.  I’m talking up to a couple of weeks.
If you send an Email, and if you don’t hear back in a couple days, send 
another one, then you are more likely to get a reply.


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Re: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Scott Davert 
Hi Alia.
Your experiences when coparing Baum to HIMS support are the same as mine. In 
somewhat a defense of HIMS, they probably have more units to service since 
their devices have been around longer. Nonetheless, it really seems that after 
the last president of the North American office left in the summer that things 
took a nose dive. Not sure what's up with that exactly, but I hope they fix 
things. They were at the top of their game not long ago, in my opinion.
 

Sent from my iPhone

> On Jan 12, 2017, at 10:30 AM, alia robinson  wrote:
> 
> I had the braille edge 40 and found out braille cells aren’t covered under 
> the warranty, so sent it back. I tried contacting them about a few things, 
> and they literally *never* responded! now I have the varioultra and bahumUSA 
> literally fixed my unit on the day before thanksgiving, gave me emails what 
> they fixed, and sent it back, on a holiday. I had it back by the week after 
> thanksgiving. It is literally never been an hour between the time I email 
> them and the time they respond, and I have even had conversations with some 
> of them while they were making their dinner. outstanding service. 
>> On Jan 12, 2017, at 10:25 AM, Richard Turner  
>> wrote:
>> 
>> Support has gotten worse.
>> If you leave them a voice mail, it is sometimes a long time before you hear 
>> from them, if at all.  I’m talking up to a couple of weeks.
>> If you send an Email, and if you don’t hear back in a couple days, send 
>> another one, then you are more likely to get a reply.
> 
> -- 
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> 
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> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - 
> you can reach Cara at caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> --- 
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RE: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Richard Turner 
Yes, HIMS was among the best for support.

I have not seen the prototypes of the Orbit 20, but I have my name in with the 
NFB store to get one to check out when they are released.

My Braille Edge display died recently and when it was going to cost $2300 to 
repair it, I decided to wait for the Orbit 20 and if that doesn’t meet my 
needs, I think I will look at the Vario Ultra 20.

I have seen all the rest through my work.

Richard

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Scott Davert
Sent: Thursday, January 12, 2017 7:34 AM
To: viphone@googlegroups.com
Subject: Re: Smart Beatle 14-Cell Braille Display

Hi Richard.
I finally just heard back from them and replied immediately. I'm hoping now 
that I'm on their radar, things will start to move. I have to say, as someone 
who handles a lot of braille displays from many different companies, that HIMS 
used to be decent in terms of support, but that it seems to have started to 
decline last summer. Fraedon Scientific, Humanware, and APH have all processed 
support requests I've submitted on behalf of consumers within 48 hours. It's 
just sad, because HIMS has made good hardware.
As for the Orbit Reader, yes, I'm also looking forward to it. It's a well built 
product and does what it says it will fairly well as far as I could tell from 
the prototypes I saw. All for the price of half a Smart Beetle, 1/3 of a Focus, 
etc. And with more cells!

Scott

Sent from my iPhone

On Jan 12, 2017, at 10:25 AM, Richard Turner 
<richardturne...@outlook.com<mailto:richardturne...@outlook.com>> wrote:
Support has gotten worse.
If you leave them a voice mail, it is sometimes a long time before you hear 
from them, if at all.  I’m talking up to a couple of weeks.
If you send an Email, and if you don’t hear back in a couple days, send another 
one, then you are more likely to get a reply.

I’m anxiously awaiting the Orbit 20 from APH.

I don’t need a full note taker and if the Orbit does come out at around $500, I 
could replace it a couple of times for the price of the least expensive note 
taker.

Richard

From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> 
[mailto:viphone@googlegroups.com] On Behalf Of Scott Davert
Sent: Thursday, January 12, 2017 6:41 AM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Re: Smart Beatle 14-Cell Braille Display

Hi Dulce.
As long as you are comfortable with 14 cells, it's not a bad option at all. The 
keyboard is a bit less angular than what you would be used to on the Braille 
Sense, which took me some adjusting, but not something that bothered me after 
the first day of use.  I sometimes find that iOS does strange things with 
braille translation, but that it's no more or less because of the braille 
display. One thing I will warn you of, and this may not apply to you if you are 
not in North America, is that if you need to get the Smart Beetle repaired, 
HIMS Support has gotten much worse in the past year. For example, I asked for a 
RMA about 10 days ago to return a Braille Edge, and they still have not 
returned either my email or phone call. I still hear of people who have some 
good experiences with their support, but I'm hearing more bad things than good 
these days.
I did a review on the Smart Beetle, feel free to read it and ask any other 
questions you may have.
http://www.applevis.com/reviews/braille-devices/smart-beetle-hims

Sent from my iPhone

On Jan 12, 2017, at 8:32 AM, Davy Cuppens 
<davycupp...@gmail.com<mailto:davycupp...@gmail.com>> wrote:
Dulce

I have this brail device, in fact it is a good one, very small, smart and 
ergonomic. But in connection with ios, I feel that sometimes lettters and signs 
are skipped while typing. Just like some characters are swallowed while typing 
so that you can have a phrase like: the weather is nice today, the weathr is 
nce today.
Regards
Davy

From: Dulce Muccio Weisenborn<mailto:d...@lifedesigns-inc.com>
Sent: Thursday, January 12, 2017 1:57 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Smart Beatle 14-Cell Braille Display

Blind Bargains is selling two gently used Smart Beatle 14-cell Braille displays 
with one year warranties.  Do any of you have experience with this display?  I 
have a Hims OnHand and like the feel of the Braille.  Is this display prone to 
repairs?

Dulce
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Re: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Scott Davert 
Hi Richard.
I finally just heard back from them and replied immediately. I'm hoping now 
that I'm on their radar, things will start to move. I have to say, as someone 
who handles a lot of braille displays from many different companies, that HIMS 
used to be decent in terms of support, but that it seems to have started to 
decline last summer. Fraedon Scientific, Humanware, and APH have all processed 
support requests I've submitted on behalf of consumers within 48 hours. It's 
just sad, because HIMS has made good hardware.
As for the Orbit Reader, yes, I'm also looking forward to it. It's a well built 
product and does what it says it will fairly well as far as I could tell from 
the prototypes I saw. All for the price of half a Smart Beetle, 1/3 of a Focus, 
etc. And with more cells!

Scott

Sent from my iPhone

> On Jan 12, 2017, at 10:25 AM, Richard Turner <richardturne...@outlook.com> 
> wrote:
> 
> Support has gotten worse.
> If you leave them a voice mail, it is sometimes a long time before you hear 
> from them, if at all.  I’m talking up to a couple of weeks.
> If you send an Email, and if you don’t hear back in a couple days, send 
> another one, then you are more likely to get a reply.
>  
> I’m anxiously awaiting the Orbit 20 from APH.
>  
> I don’t need a full note taker and if the Orbit does come out at around $500, 
> I could replace it a couple of times for the price of the least expensive 
> note taker.
>  
> Richard
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Scott Davert
> Sent: Thursday, January 12, 2017 6:41 AM
> To: viphone@googlegroups.com
> Subject: Re: Smart Beatle 14-Cell Braille Display
>  
> Hi Dulce.
> As long as you are comfortable with 14 cells, it's not a bad option at all. 
> The keyboard is a bit less angular than what you would be used to on the 
> Braille Sense, which took me some adjusting, but not something that bothered 
> me after the first day of use.  I sometimes find that iOS does strange things 
> with braille translation, but that it's no more or less because of the 
> braille display. One thing I will warn you of, and this may not apply to you 
> if you are not in North America, is that if you need to get the Smart Beetle 
> repaired, HIMS Support has gotten much worse in the past year. For example, I 
> asked for a RMA about 10 days ago to return a Braille Edge, and they still 
> have not returned either my email or phone call. I still hear of people who 
> have some good experiences with their support, but I'm hearing more bad 
> things than good these days. 
> I did a review on the Smart Beetle, feel free to read it and ask any other 
> questions you may have.
> http://www.applevis.com/reviews/braille-devices/smart-beetle-hims
>  
> 
> Sent from my iPhone
> 
> On Jan 12, 2017, at 8:32 AM, Davy Cuppens <davycupp...@gmail.com> wrote:
> 
> Dulce
>  
> I have this brail device, in fact it is a good one, very small, smart and 
> ergonomic. But in connection with ios, I feel that sometimes lettters and 
> signs are skipped while typing. Just like some characters are swallowed while 
> typing so that you can have a phrase like: the weather is nice today, the 
> weathr is nce today.
> Regards
> Davy
>  
> From: Dulce Muccio Weisenborn
> Sent: Thursday, January 12, 2017 1:57 PM
> To: viphone@googlegroups.com
> Subject: Smart Beatle 14-Cell Braille Display
>  
> Blind Bargains is selling two gently used Smart Beatle 14-cell Braille 
> displays with one year warranties.  Do any of you have experience with this 
> display?  I have a Hims OnHand and like the feel of the Braille.  Is this 
> display prone to repairs?
>  
> Dulce
> -- 
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>  
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> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - 
> you can reach Cara at caraqu...@caraquinn.com
>  
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
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Re: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread alia robinson 
I had the braille edge 40 and found out braille cells aren’t covered under the 
warranty, so sent it back. I tried contacting them about a few things, and they 
literally *never* responded! now I have the varioultra and bahumUSA literally 
fixed my unit on the day before thanksgiving, gave me emails what they fixed, 
and sent it back, on a holiday. I had it back by the week after thanksgiving. 
It is literally never been an hour between the time I email them and the time 
they respond, and I have even had conversations with some of them while they 
were making their dinner. outstanding service. 
> On Jan 12, 2017, at 10:25 AM, Richard Turner  
> wrote:
> 
> Support has gotten worse.
> If you leave them a voice mail, it is sometimes a long time before you hear 
> from them, if at all.  I’m talking up to a couple of weeks.
> If you send an Email, and if you don’t hear back in a couple days, send 
> another one, then you are more likely to get a reply.

-- 
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can reach Cara at caraqu...@caraquinn.com

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RE: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Richard Turner 
Support has gotten worse.
If you leave them a voice mail, it is sometimes a long time before you hear 
from them, if at all.  I’m talking up to a couple of weeks.
If you send an Email, and if you don’t hear back in a couple days, send another 
one, then you are more likely to get a reply.

I’m anxiously awaiting the Orbit 20 from APH.

I don’t need a full note taker and if the Orbit does come out at around $500, I 
could replace it a couple of times for the price of the least expensive note 
taker.

Richard

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Scott Davert
Sent: Thursday, January 12, 2017 6:41 AM
To: viphone@googlegroups.com
Subject: Re: Smart Beatle 14-Cell Braille Display

Hi Dulce.
As long as you are comfortable with 14 cells, it's not a bad option at all. The 
keyboard is a bit less angular than what you would be used to on the Braille 
Sense, which took me some adjusting, but not something that bothered me after 
the first day of use.  I sometimes find that iOS does strange things with 
braille translation, but that it's no more or less because of the braille 
display. One thing I will warn you of, and this may not apply to you if you are 
not in North America, is that if you need to get the Smart Beetle repaired, 
HIMS Support has gotten much worse in the past year. For example, I asked for a 
RMA about 10 days ago to return a Braille Edge, and they still have not 
returned either my email or phone call. I still hear of people who have some 
good experiences with their support, but I'm hearing more bad things than good 
these days.
I did a review on the Smart Beetle, feel free to read it and ask any other 
questions you may have.
http://www.applevis.com/reviews/braille-devices/smart-beetle-hims

Sent from my iPhone

On Jan 12, 2017, at 8:32 AM, Davy Cuppens 
<davycupp...@gmail.com<mailto:davycupp...@gmail.com>> wrote:
Dulce

I have this brail device, in fact it is a good one, very small, smart and 
ergonomic. But in connection with ios, I feel that sometimes lettters and signs 
are skipped while typing. Just like some characters are swallowed while typing 
so that you can have a phrase like: the weather is nice today, the weathr is 
nce today.
Regards
Davy

From: Dulce Muccio Weisenborn<mailto:d...@lifedesigns-inc.com>
Sent: Thursday, January 12, 2017 1:57 PM
To: viphone@googlegroups.com<mailto:viphone@googlegroups.com>
Subject: Smart Beatle 14-Cell Braille Display

Blind Bargains is selling two gently used Smart Beatle 14-cell Braille displays 
with one year warranties.  Do any of you have experience with this display?  I 
have a Hims OnHand and like the feel of the Braille.  Is this display prone to 
repairs?

Dulce
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Re: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Scott Davert 
Hi Dulce.
As long as you are comfortable with 14 cells, it's not a bad option at all. The 
keyboard is a bit less angular than what you would be used to on the Braille 
Sense, which took me some adjusting, but not something that bothered me after 
the first day of use.  I sometimes find that iOS does strange things with 
braille translation, but that it's no more or less because of the braille 
display. One thing I will warn you of, and this may not apply to you if you are 
not in North America, is that if you need to get the Smart Beetle repaired, 
HIMS Support has gotten much worse in the past year. For example, I asked for a 
RMA about 10 days ago to return a Braille Edge, and they still have not 
returned either my email or phone call. I still hear of people who have some 
good experiences with their support, but I'm hearing more bad things than good 
these days. 
I did a review on the Smart Beetle, feel free to read it and ask any other 
questions you may have.
http://www.applevis.com/reviews/braille-devices/smart-beetle-hims


Sent from my iPhone

> On Jan 12, 2017, at 8:32 AM, Davy Cuppens <davycupp...@gmail.com> wrote:
> 
> Dulce
>  
> I have this brail device, in fact it is a good one, very small, smart and 
> ergonomic. But in connection with ios, I feel that sometimes lettters and 
> signs are skipped while typing. Just like some characters are swallowed while 
> typing so that you can have a phrase like: the weather is nice today, the 
> weathr is nce today.
> Regards
> Davy
>  
> From: Dulce Muccio Weisenborn
> Sent: Thursday, January 12, 2017 1:57 PM
> To: viphone@googlegroups.com
> Subject: Smart Beatle 14-Cell Braille Display
>  
> Blind Bargains is selling two gently used Smart Beatle 14-cell Braille 
> displays with one year warranties.  Do any of you have experience with this 
> display?  I have a Hims OnHand and like the feel of the Braille.  Is this 
> display prone to repairs?
>  
> Dulce
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RE: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Dulce Muccio Weisenborn 
How frequently does this happen?  How long have you had yours and without 
repairs?

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Davy Cuppens
Sent: Thursday, January 12, 2017 8:33 AM
To: viphone@googlegroups.com
Subject: Re: Smart Beatle 14-Cell Braille Display

 

Dulce 

 

I have this brail device, in fact it is a good one, very small, smart and 
ergonomic. But in connection with ios, I feel that sometimes lettters and signs 
are skipped while typing. Just like some characters are swallowed while typing 
so that you can have a phrase like: the weather is nice today, the weathr is 
nce today.

Regards

Davy 

 

From: Dulce Muccio Weisenborn <mailto:d...@lifedesigns-inc.com>  

Sent: Thursday, January 12, 2017 1:57 PM

To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>  

Subject: Smart Beatle 14-Cell Braille Display

 

Blind Bargains is selling two gently used Smart Beatle 14-cell Braille displays 
with one year warranties.  Do any of you have experience with this display?  I 
have a Hims OnHand and like the feel of the Braille.  Is this display prone to 
repairs?

 

Dulce

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Re: Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Davy Cuppens 
Dulce 

I have this brail device, in fact it is a good one, very small, smart and 
ergonomic. But in connection with ios, I feel that sometimes lettters and signs 
are skipped while typing. Just like some characters are swallowed while typing 
so that you can have a phrase like: the weather is nice today, the weathr is 
nce today.
Regards
Davy 

From: Dulce Muccio Weisenborn 
Sent: Thursday, January 12, 2017 1:57 PM
To: viphone@googlegroups.com 
Subject: Smart Beatle 14-Cell Braille Display

Blind Bargains is selling two gently used Smart Beatle 14-cell Braille displays 
with one year warranties.  Do any of you have experience with this display?  I 
have a Hims OnHand and like the feel of the Braille.  Is this display prone to 
repairs?

 

Dulce

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Smart Beatle 14-Cell Braille Display

2017-01-12 Thread Dulce Muccio Weisenborn 
Blind Bargains is selling two gently used Smart Beatle 14-cell Braille
displays with one year warranties.  Do any of you have experience with this
display?  I have a Hims OnHand and like the feel of the Braille.  Is this
display prone to repairs?

 

Dulce

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