We explain a $75 service charge. If it's our equipment or if it's our
problem, fixed without charge. If it's hit by the weedwhacker, or poe
plugged in backwards, or something that is their fault, it's charged.
Regards,
Chuck
On Fri, May 22, 2015 at 1:34 AM, Josh Reynolds j...@spitwspots.com
however that if it was equipment issue that were was no
charge (the company owned all radios/antennas – not customer)
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds
Sent: Friday, May 22, 2015 1:35 AM
To: af@afmug.com; Adam Moffett
Subject: Re: [AFMUG] charging for service calls
.
-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Friday, May 22, 2015 1:31 AM
To: af@afmug.com
Subject: [AFMUG] charging for service calls
There have been some discussions at the office recently on this topic.
One camp feels that the default action
@afmug.com
Subject: [AFMUG] charging for service calls
There have been some discussions at the office recently on this topic.
One camp feels that the default action should be to charge for all service
calls, and make an exception if necessary. The other camp feels that we
should reserve the right
Well said!
-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Shayne Lebrun
Sent: Friday, May 22, 2015 6:23 AM
To: af@afmug.com
Subject: Re: [AFMUG] charging for service calls
If all service calls are chargable, but you waive where it's your fault, or
otherwise
Half price sale?
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jaime Solorza
Sent: Friday, May 22, 2015 8:20 AM
To: Animal Farm
Subject: Re: [AFMUG] charging for service calls
I am billing you guys a consulting fee of 100.00 an hour just to read this.
Jaime Solorza
On May 22
: [AFMUG] charging for service calls
I am billing you guys a consulting fee of 100.00 an hour just to read
this.
Jaime Solorza
On May 22, 2015 4:23 AM, Shayne Lebrun sleb...@muskoka.com wrote:
If all service calls are chargable, but you waive where it's your fault,
or otherwise indicated
...@paulstewart.org
wrote:
Half price sale?
*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Jaime Solorza
*Sent:* Friday, May 22, 2015 8:20 AM
*To:* Animal Farm
*Subject:* Re: [AFMUG] charging for service calls
I am billing you guys a consulting fee of 100.00 an hour just to read
this.
Jaime
-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Friday, May 22, 2015 1:31 AM
To: af@afmug.com
Subject: [AFMUG] charging for service calls
There have been some discussions at the office recently on this topic.
One camp feels that the default action should be to charge
...@afmug.com] On Behalf Of Adam Moffett
Sent: Friday, May 22, 2015 1:31 AM
To: af@afmug.com
Subject: [AFMUG] charging for service calls
There have been some discussions at the office recently on this topic.
One camp feels that the default action should be to charge for all
service calls
And I forgot to mention, there are about 75-100 people in the room.
Rory
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Lewis Bergman
Sent: Friday, May 22, 2015 6:45 AM
To: af@afmug.com
Subject: Re: [AFMUG] charging for service calls
Although it was so long I had the lawyer shorten
...@paulstewart.org
To: af@afmug.com
Subject: [AFMUG] charging for service calls
Date: Fri, May 22, 2015 10:10 AM
I would say that the major competitor would be out of business at some
point.
For tree growth and other stuff that's a much more grey area and my
experience has been
- Reply message -
From: Paul Stewart p...@paulstewart.org
To: af@afmug.com
Subject: [AFMUG] charging for service calls
Date: Fri, May 22, 2015 10:10 AM
I would say that the major competitor would be out of business at some
point.
For tree growth and other stuff that's a much
Luthman
*Sent:* Friday, May 22, 2015 8:31 AM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] charging for service calls
Then they deny anyone even touched it.
SLAP!!!
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Fri, May 22, 2015
Or when the satellite or phone guy or contractor trys to splice the cable back
togetherhorrible
Sent from my Verizon 4G LTE Smartphone
- Reply message -
From: Rory Conaway r...@triadwireless.net
To: af@afmug.com af@afmug.com
Subject: [AFMUG] charging for service calls
Date: Fri
roofs, and pre-manufactured
housing.
Rory
*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Josh Luthman
*Sent:* Friday, May 22, 2015 8:38 AM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] charging for service calls
Dust? Painted roof??? That's all totally foreign to me. We use
Subject: [AFMUG] charging for service calls
Date: Fri, May 22, 2015 10:28 AM
The roofer thing is classic out here but it’s even more fun when they
don’t tell you that’s what happened and you get there, the radio is upside
down and it’s toast. Then they deny anyone even touched it.
Rory
.
-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Friday, May 22, 2015 1:31 AM
To: af@afmug.com
Subject: [AFMUG] charging for service calls
There have been some discussions at the office recently on this topic.
One camp feels that the default action should
We have never charged for tree growth. We do charge for customer related
issuesbad routersweed whacking etc.
Sent from my Verizon 4G LTE Smartphone
- Reply message -
From: Paul Stewart p...@paulstewart.org
To: af@afmug.com
Subject: [AFMUG] charging for service calls
Date: Fri
22, 2015 8:26 AM
To: af@afmug.com
Subject: Re: [AFMUG] charging for service calls
Dogs. Roofers that didn't move the satelite dish that happens to be laying
on the ground facing 180* the wrong way. Gardeners that thing the black line
going up the wall is a root or something.
Josh Luthman
: Friday, May 22, 2015 8:31 AM
To: af@afmug.com
Subject: Re: [AFMUG] charging for service calls
Then they deny anyone even touched it.
SLAP!!!
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Fri, May 22, 2015 at 11:28 AM, Rory Conaway
r
I'm referring to Time Warner Cable. I guess that's comparing apples and
orangutans though.
I would say that the major competitor would be out of business at some
point.
Welcome to the land of sunshine, flat roofs, and pre-manufactured housing.
Rory
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman
Sent: Friday, May 22, 2015 8:38 AM
To: af@afmug.com
Subject: Re: [AFMUG] charging for service calls
Dust? Painted roof??? That's all totally foreign
that to them.
-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Friday, May 22, 2015 1:31 AM
To: af@afmug.com
Subject: [AFMUG] charging for service calls
There have been some discussions at the office recently on this topic.
One camp feels
There have been some discussions at the office recently on this topic.
One camp feels that the default action should be to charge for all
service calls, and make an exception if necessary. The other camp feels
that we should reserve the right to charge for a service call, but we
should only
If our service is down and its our fault, we fix it.
If we show up on site and the cable is plugged into the wrong port on the POE,
or they cut the cable, moved the antenna, etc... Its $65/hr, 1/2 hr minimum.
We don't fix computers, that takes time away from installs which is recurring
monthly
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