Re: [AFMUG] Serverplus

ently not a German composer. -- Original Message -- From: ch...@wbmfg.com To: af@afmug.com Sent: 3/29/2018 1:56:34 PM Subject: Re: [AFMUG] Serverplus How about Hurricane, Utah. Her-a-kin -Original Message- From: Layne Sisk Sent: Thursday, March 29, 2018 11:54 AM T

Re: [AFMUG] Serverplus

eet in Binghamton, NY = Beet`-uh-ven. Apparently not a >>> German composer. >>> >>> >>> >>> -- Original Message -- >>> From: ch...@wbmfg.com >>> To: af@afmug.com >>> Sent: 3/29/2018 1:56:34 PM >>> Subject: Re: [AFMUG] Serve

Re: [AFMUG] Serverplus

.  If you use the French pronunciation they'll correct you. Beethoven Street in Binghamton, NY = Beet`-uh-ven.  Apparently not a German composer. -- Original Message -- From: ch...@wbmfg.com To: af@afmug.com Sent: 3/29/2018 1:56:34 PM Subject: Re: [AFMUG] Serverplus How about Hurricane

Re: [AFMUG] Serverplus

-- From: ch...@wbmfg.com To: af@afmug.com Sent: 3/29/2018 1:56:34 PM Subject: Re: [AFMUG] Serverplus How about Hurricane, Utah. Her-a-kin -Original Message- From: Layne Sisk Sent: Thursday, March 29, 2018 11:54 AM To: af@afmug.com Subject: Re: [AFMUG] Serverplus I have 2 of them from Utah

Re: [AFMUG] Serverplus

] Serverplus How about Hurricane, Utah. Her-a-kin -Original Message- From: Layne Sisk Sent: Thursday, March 29, 2018 11:54 AM To: af@afmug.com Subject: Re: [AFMUG] Serverplus I have 2 of them from Utah. Juab- in Utah it is Jew-ab Tooele- in Utah it is To-ill-a Layne Sisk ServerPlus

Re: [AFMUG] Serverplus

How about Hurricane, Utah. Her-a-kin -Original Message- From: Layne Sisk Sent: Thursday, March 29, 2018 11:54 AM To: af@afmug.com Subject: Re: [AFMUG] Serverplus I have 2 of them from Utah. Juab- in Utah it is Jew-ab Tooele- in Utah it is To-ill-a Layne Sisk ServerPlus

Re: [AFMUG] Serverplus

ug.com Subject: Re: [AFMUG] Serverplus It's a real town in Alabama by the way. Jay Weekley wrote: > Anyone want to guess how you pronounce Ewtah? > > CBB - Jay Fuller wrote: >> Arab >> Mobile >> just to name a few... >> >> - Original Messag

Re: [AFMUG] Serverplus

mailto:af@afmug.com> *Sent:* Monday, March 26, 2018 9:17 AM *Subject:* Re: [AFMUG] Serverplus Here in Ohio it's very easy to know you're not from this neck of the woods (probably western third of the state)... It's Russia, not Russia. It's Piqua, not Piqua.

Re: [AFMUG] Serverplus

2018 9:17 AM *Subject:* Re: [AFMUG] Serverplus Here in Ohio it's very easy to know you're not from this neck of the woods (probably western third of the state)... It's Russia, not Russia. It's Piqua, not Piqua. It's Houston, not Houston. It's Rio Grande, not Rio Grande.

Re: [AFMUG] Serverplus

+1 (or 10s) - Original Message - From: Tim Reichhart To: af@afmug.com Sent: Wednesday, March 28, 2018 12:02 PM Subject: Re: [AFMUG] Serverplus alot... -Original Message

Re: [AFMUG] Serverplus

f@afmug.com <mailto:af@afmug.com> Date: 03/28/18 12:40 Subject: Re: [AFMUG] Serverplus How many of these are just the local people pronounce it wrong? - Mike Hammett Intelligent Computing Solutions <http://www.ics-il.com/> <https://www.facebo

Re: [AFMUG] Serverplus

alot...   -Original Message- From: "Mike Hammett" <af...@ics-il.net> To: af@afmug.com Date: 03/28/18 12:40 Subject: Re: [AFMUG] Serverplus How many of these are just the local people pronounce it wrong? - Mike Hammett Intelligent Computing Solutions Midwest I

Re: [AFMUG] Serverplus

Sent: Wednesday, March 28, 2018 11:37:46 AM Subject: Re: [AFMUG] Serverplus Josh some people cant even say it correctly even know you from area just like russia they say it weird. Tim -Original Message- From: "CBB - Jay Fuller" < par...@cyberbroadband.net > To:

Re: [AFMUG] Serverplus

Josh some people cant even say it correctly even know you from area just like russia they say it weird. Tim   -Original Message- From: "CBB - Jay Fuller" <par...@cyberbroadband.net> To: af@afmug.com Date: 03/28/18 12:16 Subject: Re: [AFMUG] Serverplus   Arab Mob

Re: [AFMUG] Serverplus

Nevada, Mo. Nevada – the state- if you are Trump. From: CBB - Jay Fuller Sent: Wednesday, March 28, 2018 10:16 AM To: af@afmug.com Subject: Re: [AFMUG] Serverplus Arab Mobile just to name a few... - Original Message - From: Josh Luthman To: af@afmug.com Sent: Monday, March

Re: [AFMUG] Serverplus

Arab Mobile just to name a few... - Original Message - From: Josh Luthman To: af@afmug.com Sent: Monday, March 26, 2018 9:17 AM Subject: Re: [AFMUG] Serverplus Here in Ohio it's very easy to know you're not from this neck of the woods (probably western third

Re: [AFMUG] Serverplus

...but dont mistake that as a 5 star rating On Mon, Mar 26, 2018 at 8:12 PM, Steve Jones wrote: > but no 24x7 support. > > one thing ive never complained about with serverplus is there price > > granted i vultured an employee to do it > > > On Mon, Mar 26, 2018 at

Re: [AFMUG] Serverplus

but no 24x7 support. one thing ive never complained about with serverplus is there price granted i vultured an employee to do it On Mon, Mar 26, 2018 at 12:56 PM, Matt Hoppes < mattli...@rivervalleyinternet.net> wrote: > YOU ARE MISSING THE POINT. > > No one is going to work for $400/month.

Re: [AFMUG] Serverplus

So you're comparing apples and oranges... Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Mar 26, 2018 at 1:56 PM, Matt Hoppes < mattli...@rivervalleyinternet.net> wrote: > YOU ARE MISSING THE POINT. > > No one is going to work for

Re: [AFMUG] Serverplus

dy Trimmell > Systems Engineer > PDS Connect > 317-831-3000 > > > > From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett > Sent: Monday, March 26, 2018 2:35 PM > Cc: af@afmug.com > Subject: Re: [AFMUG] Serverplus > > I understand your point of vie

Re: [AFMUG] Serverplus

: [AFMUG] Serverplus I understand your point of view, I just made a different decision. I pay ServerPlus to handle my support. - Mike Hammett Intelligent Computing Solutions <http://www.ics-il.com/> <https://www.facebook.com/ICSIL> <https://

Re: [AFMUG] Serverplus

t; <mattli...@rivervalleyinternet.net> To: af@afmug.com, "Mike Hammett" <af...@ics-il.net> Sent: Monday, March 26, 2018 1:03:48 PM Subject: Re: [AFMUG] Serverplus Wait... Mike... are we agreeing again? On 3/26/18 1:49 PM, Mike Hammett wrote: > You're still reading this wrong. > >

Re: [AFMUG] Serverplus

"Josh Luthman" <j...@imaginenetworksllc.com> *To: *"Matt Hoppes" <mattli...@rivervalleyinternet.net> *Cc: *af@afmug.com *Sent: *Monday, March 26, 2018 12:48:18 PM *Subject: *Re: [AFMUG] Serverplus I want to know where you're finding people that are worth employing for 400/mo. Josh Luthman

Re: [AFMUG] Serverplus

YOU ARE MISSING THE POINT. No one is going to work for $400/month. But I put that $400 towards the person's pay and now I have a person to do other things as well. On 3/26/18 1:47 PM, Josh Luthman wrote: I want to know where you're finding people that are worth employing for 400/mo.

Re: [AFMUG] Serverplus

ternet.net> Cc: af@afmug.com Sent: Monday, March 26, 2018 12:48:18 PM Subject: Re: [AFMUG] Serverplus I want to know where you're finding people that are worth employing for 400/mo. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373

Re: [AFMUG] Serverplus

and clue me into >> knowing whomever I'm talking to is not here... >> >> >> - Original Message - >> *From:* Lewis Bergman <lewis.berg...@gmail.com> >> *To:* af@afmug.com >> *Sent:* Sunday, March 25, 2018 5:32 AM >> *Subject:* Re: [AFMUG]

Re: [AFMUG] Serverplus

I want to know where you're finding people that are worth employing for 400/mo. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Mar 26, 2018 at 10:20 AM, Matt Hoppes < mattli...@rivervalleyinternet.net> wrote: > You're missing my point. >

Re: [AFMUG] Serverplus

afmug.com; "Josh Luthman" <j...@imaginenetworksllc.com> Sent: 3/26/2018 10:20:16 AM Subject: Re: [AFMUG] Serverplus You're missing my point. Support calls are maybe 2-4 a week. But there are minimums with SP. Plus there are the calls that are mis-directed that I woul

Re: [AFMUG] Serverplus

and clue me into >> knowing whomever I'm talking to is not here... >> >> - Original Message - >> From: Lewis Bergman >> To: af@afmug.com >> Sent: Sunday, March 25, 2018 5:32 AM >> Subject: Re: [AFMUG] Serverplus >> >> I would say that if you

Re: [AFMUG] Serverplus

You're missing my point. Support calls are maybe 2-4 a week. But there are minimums with SP. Plus there are the calls that are mis-directed that I would end up paying for, or "Is Matt there?". BUT... by bringing my sales in-house ($300-$400/month) plus the support (around the same amount)

Re: [AFMUG] Serverplus

Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP - Original Message - From: "Josh Luthman" <j...@imaginenetworksllc.com> To: af@afmug.com Sent: Monday, March 26, 2018 9:15:40 AM Subject: Re: [AFMUG] Serverplus Sounds like you have too many

Re: [AFMUG] Serverplus

omever I'm talking to is not here... > > > - Original Message - > *From:* Lewis Bergman <lewis.berg...@gmail.com> > *To:* af@afmug.com > *Sent:* Sunday, March 25, 2018 5:32 AM > *Subject:* Re: [AFMUG] Serverplus > > I would say that if you want local pronunciatio

Re: [AFMUG] Serverplus

;>> >>>> >>>> >>>> I have had zero complaints from my customers so far this year, so I >>>> think they are doing well. >>>> >>>> >>>> >>>> The only feedback I’ve had is customers hear our company name >

Re: [AFMUG] Serverplus

ent:* Sunday, March 25, 2018 6:25 PM > *Subject:* Re: [AFMUG] Serverplus > > Eh. You’re putting a price on well being and moral. > > Picnics. PTO. Bonus. Profit Sharing. > > I do those things because I want my employees to be happy and not have to > worry so much about

Re: [AFMUG] Serverplus

: Matt Hoppes To: af@afmug.com Sent: Sunday, March 25, 2018 5:46 PM Subject: Re: [AFMUG] Serverplus Depending on call volume somewhere on the neighborhood of $250-$400/month. That pays a weeks wage for an employee who can now also do other things. On Mar 25, 2018, at 17:50, Steve

Re: [AFMUG] Serverplus

I agree with this statement. We've seen both (well running and NOT well running) 3/25/2018 @ 8:42 pm :) - Original Message - From: Matt Hoppes To: af@afmug.com Sent: Sunday, March 25, 2018 3:44 PM Subject: Re: [AFMUG] Serverplus Interesting point. We are at 1,000 subs

Re: [AFMUG] Serverplus

;>> Holiday >>> Picnics, Parties >>> Tool/Gas/Vehicle >>> Company Meetings >>> Training/Education >>> Cell/Mobile/Internet >>> Vehicle Fuel/Maint./Insurance >>> Miscellaneous >>> Profit Share/Pension/401k >>> Addition

Re: [AFMUG] Serverplus

PTO >> Holiday >> Picnics, Parties >> Tool/Gas/Vehicle >> Company Meetings >> Training/Education >> Cell/Mobile/Internet >> Vehicle Fuel/Maint./Insurance >> Miscellaneous >> Profit Share/Pension/401k >> Additional Bonus >> >> If you

Re: [AFMUG] Serverplus

the above figures, you come out at a cost that is > almost always twice the pay rate. > > From: Matt Hoppes > Sent: Sunday, March 25, 2018 5:03 PM > To: af@afmug.com > Subject: Re: [AFMUG] Serverplus > > How do you get that Chuck? > > Assuming taxes and all that

Re: [AFMUG] Serverplus

$400/week out of pocket expense means an effective pay rate of $5/hour. > > From: Mike Hammett > Sent: Sunday, March 25, 2018 4:47 PM > To: af@afmug.com > Subject: Re: [AFMUG] Serverplus > > What kind of employee are you getting for $400/week? > > > &g

Re: [AFMUG] Serverplus

; The Brothers WISP > > > > > From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> > To: af@afmug.com > Sent: Sunday, March 25, 2018 5:46:00 PM > Subject: Re: [AFMUG] Serverplus > > Depending on call volume somewhere on the neighborhood of $25

Re: [AFMUG] Serverplus

gt; Mike Hammett > Intelligent Computing Solutions > > Midwest Internet Exchange > > The Brothers WISP > > > > > From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> > To: af@afmug.com > Sent: Sunday, March 25, 2018 5:46:00 PM > Subjec

Re: [AFMUG] Serverplus

: [AFMUG] Serverplus What kind of employee are you getting for $400/week? - Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP From: "Matt Hoppes&quo

Re: [AFMUG] Serverplus

, March 25, 2018 5:46:00 PM Subject: Re: [AFMUG] Serverplus Depending on call volume somewhere on the neighborhood of $250-$400/month. That pays a weeks wage for an employee who can now also do other things. On Mar 25, 2018, at 17:50, Steve Jones < thatoneguyst...@gmail.com > wrote:

Re: [AFMUG] Serverplus

terling Jacobson <sterl...@avative.net> >>>>>>>> wrote: >>>>>>>> >>>>>>>> They are working well for us, and I have a horrible generic support >>>>>>>> DT, lol! >>>>>>>> >>>>>>>> >>>>

Re: [AFMUG] Serverplus

They are working well for us, and I have a horrible generic support DT, >>>> lol! >>>> >>>> >>>> >>>> I have had zero complaints from my customers so far this year, so I >>>> think they are doing well. >>>> >>>> >>&g

Re: [AFMUG] Serverplus

, 2018 5:32 AM Subject: Re: [AFMUG] Serverplus I would say that if you want local pronunciations of words you should run your open tech support. I don't think most people care. They are normally happy just to have someone speak English that they can understand. Until you get about 8000 subs

Re: [AFMUG] Serverplus

;>> lol! >>>>>> >>>>>> >>>>>> >>>>>> I have had zero complaints from my customers so far this year, so I >>>>>> think they are doing well. >>>>>> >>>>>> >>

Re: [AFMUG] Serverplus

t; I have had zero complaints from my customers so far this year, so I >>> think they are doing well. >>> >>> >>> >>> The only feedback I’ve had is customers hear our company name pronounced >>> five different ways, even though the DT instructs the pr

Re: [AFMUG] Serverplus

fferent ways, even though the DT instructs the proper pronunciation. >> >> >> >> But it’s a made-up name so my customer are always confused on >> pronunciation themselves. >> >> >> >> >> >> *From:* Af <af-boun...@afmug.com> *On Be

Re: [AFMUG] Serverplus

But were you mostly dead all day? From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett Sent: Friday, March 16, 2018 3:09 PM To: af@afmug.com Subject: Re: [AFMUG] Serverplus But Inigo Montoya was not the six fingered man, the six fingered man was Count Rugen. -- Original

Re: [AFMUG] Serverplus

But Inigo Montoya was not the six fingered man, the six fingered man was Count Rugen. -- Original Message -- From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> To: af@afmug.com Sent: 3/15/2018 8:45:07 AM Subject: Re: [AFMUG] Serverplus It’s In Di Go. Like the colo

Re: [AFMUG] Serverplus

; But it’s a made-up name so my customer are always confused on pronunciation >>> themselves. >>> >>> >>> >>> >>> >>> From: Af <af-boun...@afmug.com> On Behalf Of ch...@wbmfg.com >>> Sent: Saturday, March 10, 2018

Re: [AFMUG] Serverplus

ferent ways, even though the DT instructs the proper pronunciation. >> >> >> >> But it’s a made-up name so my customer are always confused on >> pronunciation themselves. >> >> >> >> >> >> *From:* Af <af-boun...@afmug.com> *O

Re: [AFMUG] Serverplus

gt; > > > > > *From:* Af <af-boun...@afmug.com> *On Behalf Of *ch...@wbmfg.com > *Sent:* Saturday, March 10, 2018 11:25 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Serverplus > > > > I would add that Layne’s service is only as good as the decision tree

Re: [AFMUG] Serverplus

he DT instructs the proper pronunciation. > > > > But it’s a made-up name so my customer are always confused on > pronunciation themselves. > > > > > > *From:* Af <af-boun...@afmug.com> *On Behalf Of *ch...@wbmfg.com > *Sent:* Saturday, March 10, 2018 1

Re: [AFMUG] Serverplus

t; > But it’s a made-up name so my customer are always confused on pronunciation > themselves. > > > From: Af <af-boun...@afmug.com> On Behalf Of ch...@wbmfg.com > Sent: Saturday, March 10, 2018 11:25 AM > To: af@afmug.com > Subject: Re: [AFMUG] Serverplus > &g

Re: [AFMUG] Serverplus

the proper pronunciation. But it’s a made-up name so my customer are always confused on pronunciation themselves. From: Af <af-boun...@afmug.com> On Behalf Of ch...@wbmfg.com Sent: Saturday, March 10, 2018 11:25 AM To: af@afmug.com Subject: Re: [AFMUG] Serverplus I would add that L

Re: [AFMUG] Serverplus

s to what kind of issues you are seeing. > > From: Steve Jones <> > Sent: Saturday, March 10, 2018 9:14 PM > To: af@afmug.com <> > Subject: Re: [AFMUG] Serverplus > > Yeah. This one isnt a complaint so much as curious if others are seeing the > same issues we are se

Re: [AFMUG] Serverplus

9:14 PM *To:* af@afmug.com *Subject:* Re: [AFMUG] Serverplus Yeah. This one isnt a complaint so much as curious if others are seeing the same issues we are seeing. If theyre not, then its probably more a me issue than a them issue. The current set of issues however are impacting relations with our c

Re: [AFMUG] Serverplus

Curious as to what kind of issues you are seeing. From: Steve Jones Sent: Saturday, March 10, 2018 9:14 PM To: af@afmug.com Subject: Re: [AFMUG] Serverplus Yeah. This one isnt a complaint so much as curious if others are seeing the same issues we are seeing. If theyre not, then its probably

Re: [AFMUG] Serverplus

o him. The more detailed DT, the better the service will be. > > *From:* Layne Sisk > *Sent:* Saturday, March 10, 2018 10:48 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Serverplus > > > I would like to share some solid stats with the group. Please see those > below. The comme

Re: [AFMUG] Serverplus

@wbmfg.com> wrote: > > I would add that Layne’s service is only as good as the decision tree that > you provide to him. The more detailed DT, the better the service will be. > > *From:* Layne Sisk > *Sent:* Saturday, March 10, 2018 10:48 AM > *To:* af@afmug.com > *

Re: [AFMUG] Serverplus

*From:* Layne Sisk *Sent:* Saturday, March 10, 2018 10:48 AM *To:* af@afmug.com *Subject:* Re: [AFMUG] Serverplus I would like to share some solid stats with the group. Please see those below. The comment about a decline is hard to address without looking at stats. Kind of like the user that cal

Re: [AFMUG] Serverplus

I would add that Layne’s service is only as good as the decision tree that you provide to him. The more detailed DT, the better the service will be. From: Layne Sisk Sent: Saturday, March 10, 2018 10:48 AM To: af@afmug.com Subject: Re: [AFMUG] Serverplus I would like to share some solid

Re: [AFMUG] Serverplus

Friday, March 9, 2018 11:30:11 PM Subject: [AFMUG] Serverplus Has anyone noted a consistent decline in quality with these guys, and a large number of different tech names in their tickets? Its almost looking like they outsourced their outsourcing.

Re: [AFMUG] Serverplus

For how long? I have several clients using them and they are completely happy with the response time. That has not changed. I know people go on vacation, lots of flu going around, trade shows, etc. This is also the time of year things aren’t busy for many ISPs, especially here in the MidWest.

[AFMUG] Serverplus

Has anyone noted a consistent decline in quality with these guys, and a large number of different tech names in their tickets? Its almost looking like they outsourced their outsourcing.

Re: [AFMUG] Serverplus/powercode users, OT

/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > -- > *From: *"Josh Luthman" <j...@imaginenetworksllc.com> > *To: *af@afmug.com > *Sent: *Tuesday, September 5, 2017 1:25:

Re: [AFMUG] Serverplus/powercode users, OT

2017 1:25:20 PM Subject: Re: [AFMUG] Serverplus/powercode users, OT Layne, It was Steve that said it. That says plenty :) Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Sep 5, 2017 at 12:15 PM, Layne Sisk < la...@serverplus.c

Re: [AFMUG] Serverplus/powercode users, OT

[image: Inc 5000] > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Steve Jones > *Sent:* Thursday, August 31, 2017 8:26 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Serverplus/powercode users, OT > > > > Reviving a dead one, cause i can. &g

Re: [AFMUG] Serverplus/powercode users, OT

31, 2017 8:26 PM To: af@afmug.com Subject: Re: [AFMUG] Serverplus/powercode users, OT Reviving a dead one, cause i can. So serverplus, no matter how many times you ask them to stop, still asks customers for the mac off their router, even though 95 percent of the routers on the market list t

Re: [AFMUG] Serverplus/powercode users, OT

t;>>> radio looks fine.Router has a connection.If This Were >>>>> outsourced >>>>> to tech support where they kick it back to us? >>>>> >>>>> Looks like we will be sending someone out there anyway it might even be >>&

Re: [AFMUG] Serverplus/powercode users, OT

h support where they kick it back to us? >>>> >>>> Looks like we will be sending someone out there anyway it might even be >>>> an id10terror >>>> >>>> Sent from my Verizon 4G LTE Smartphone >>>> >>>> - Rep

Re: [AFMUG] Serverplus/powercode users, OT

If This Were outsourced >>> to tech support where they kick it back to us? >>> >>> Looks like we will be sending someone out there anyway it might even be >>> an id10terror >>> >>> Sent from my Verizon 4G LTE Smartphone >>> &

Re: [AFMUG] Serverplus/powercode users, OT

to tech support where they kick it back to us? >> >> Looks like we will be sending someone out there anyway it might even be >> an id10terror >> >> Sent from my Verizon 4G LTE Smartphone >> >> - Reply message - >> From: "Steve Jones" &l

Re: [AFMUG] Serverplus/powercode users, OT

ug.com" <af@afmug.com> Subject: [AFMUG] Serverplus/powercode users, OT Date: Fri, Sep 1, 2017 11:39 AM youre not going to have them powercycle or verify things are plugged in correctly? that's ALOT of truck rolls On Fri, Sep 1, 2017 at 11:11 AM, Matt Hoppes <mattli...@riv

Re: [AFMUG] Serverplus/powercode users, OT

Verizon 4G LTE Smartphone - Reply message - From: "Steve Jones" <thatoneguyst...@gmail.com> To: "af@afmug.com" <af@afmug.com> Subject: [AFMUG] Serverplus/powercode users, OT Date: Fri, Sep 1, 2017 11:39 AM youre not going to have them powercycle or verify

Re: [AFMUG] Serverplus/powercode users, OT

get >> from them >> depends on the quality of the decision tree you give them. >> >> *From:* Sterling Jacobson >> *Sent:* Thursday, August 31, 2017 10:22 PM >> *To:* af@afmug.com <mailto:af@afmug.com> >> *

Re: [AFMUG] Serverplus/powercode users, OT

ou give them. *From:* Sterling Jacobson *Sent:* Thursday, August 31, 2017 10:22 PM *To:* af@afmug.com <mailto:af@afmug.com> *Subject:* Re: [AFMUG] Serverplus/powercode users, OT Not surprising, but sad to hear things haven’t changed one bit with

Re: [AFMUG] Serverplus/powercode users, OT

> *Sent:* Thursday, August 31, 2017 8:45 PM > *To:* af@afmug.com <mailto:af@afmug.com> > *Subject:* Re: [AFMUG] Serverplus/powercode users, OT > > __ __ > > > Supposed to specifically state not to ask for a mac from box. > Because i

Re: [AFMUG] Serverplus/powercode users, OT

M, Chuck McCown wrote: > >> I have good luck with ServerPlus. Part of the quality you get from them >> depends on the quality of the decision tree you give them. >> >> *From:* Sterling Jacobson >> *Sent:* Thursday, August 31, 2017 10:22 PM >> *To:* af@afmug.co

Re: [AFMUG] Serverplus/powercode users, OT

. On 9/1/17 8:58 AM, Chuck McCown wrote: I have good luck with ServerPlus. Part of the quality you get from them depends on the quality of the decision tree you give them. *From:* Sterling Jacobson *Sent:* Thursday, August 31, 2017 10:22 PM *To:* af@afmug.com *Subject:* Re: [AFMUG] Serverplus

Re: [AFMUG] Serverplus/powercode users, OT

45 PM *To:* af@afmug.com <mailto:af@afmug.com> *Subject:* Re: [AFMUG] Serverplus/powercode users, OT __ __ Supposed to specifically state not to ask for a mac from box. Because it was an issue. But, i bet we get an accurate bill. The bills are always consistent. T

Re: [AFMUG] Serverplus/powercode users, OT

I have good luck with ServerPlus. Part of the quality you get from them depends on the quality of the decision tree you give them. From: Sterling Jacobson Sent: Thursday, August 31, 2017 10:22 PM To: af@afmug.com Subject: Re: [AFMUG] Serverplus/powercode users, OT Not surprising, but sad

Re: [AFMUG] Serverplus/powercode users, OT

o:af-boun...@afmug.com] *On Behalf Of *Steve Jones > *Sent:* Thursday, August 31, 2017 8:45 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Serverplus/powercode users, OT > > > > Supposed to specifically state not to ask for a mac from box. Because it > was an issue

Re: [AFMUG] Serverplus/powercode users, OT

Not surprising, but sad to hear things haven’t changed one bit with ServerPlus in the years since I swore I would never use them again, lol! From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve Jones Sent: Thursday, August 31, 2017 8:45 PM To: af@afmug.com Subject: Re: [AFMUG] Serverplus

Re: [AFMUG] Serverplus/powercode users, OT

YNyLwntZg> > ---------- > *From: *"Steve Jones" <thatoneguyst...@gmail.com> > *To: *af@afmug.com > *Sent: *Thursday, August 31, 2017 9:25:38 PM > > *Subject: *Re: [AFMUG] Serverplus/powercode users, OT > > Reviving a dead one, cause i can. > S

Re: [AFMUG] Serverplus/powercode users, OT

> <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > -- > *From: *"Steve Jones&quo

Re: [AFMUG] Serverplus/powercode users, OT

PM Subject: Re: [AFMUG] Serverplus/powercode users, OT Reviving a dead one, cause i can. So serverplus, no matter how many times you ask them to stop, still asks customers for the mac off their router, even though 95 percent of the routers on the market list the freaking wireless mac. They can

Re: [AFMUG] Serverplus/powercode users, OT

73 >>> >>> On Jul 11, 2017 6:36 PM, "Chuck McCown" <ch...@wbmfg.com> wrote: >>> >>> I am in the camp of “screw em”, let them hold or else they can call us >>> in the morning. >>> >>> I would probably feel different if you

Re: [AFMUG] Serverplus/powercode users, OT

bmfg.com> wrote: >> >> I am in the camp of “screw em”, let them hold or else they can call us in >> the morning. >> >> I would probably feel different if you were the first point of contact >> for all calls. >> >> But we take our calls directly during m

Re: [AFMUG] Serverplus/powercode users, OT

I am in the camp of “screw em”, let them hold or else they can call us in > the morning. > > I would probably feel different if you were the first point of contact for > all calls. > > But we take our calls directly during most waking & working hours. > > *From:* Layne Sisk > *Sen

Re: [AFMUG] Serverplus/powercode users, OT

hem hold or else they can call us in the morning. I would probably feel different if you were the first point of contact for all calls. But we take our calls directly during most waking & working hours. *From:* Layne Sisk *Sent:* Tuesday, July 11, 2017 4:30 PM *To:* af@afmug.com *Subject:* Re

Re: [AFMUG] Serverplus/powercode users, OT

17 4:30 PM To: af@afmug.com Subject: Re: [AFMUG] Serverplus/powercode users, OT So Steve, I am not sure I fully understand the questions you are posing here, but I believe it is a simple integration issue that we can resolve easily. Since you have been live with us less than 2 weeks I am

Re: [AFMUG] Serverplus/powercode users, OT

c 5000] From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve Jones Sent: Monday, July 10, 2017 9:49 PM To: af@afmug.com Subject: Re: [AFMUG] Serverplus/powercode users, OT I also meant offlist, not OT On Jul 10, 2017 10:31 PM, "Steve Jones" <thatoneguyst...@gmail.com<mailto:thatoneg

Re: [AFMUG] Serverplus/powercode users, OT

: [AFMUG] Serverplus/powercode users, OT That's good to hear! As these companies grow and continue adding clients it is important that they hire more employees to keep up with call demand. I'm happy to hear that they are keeping up. Our average wait before answer with GTC was 38 seconds for June

Re: [AFMUG] Serverplus/powercode users, OT

, Chuck McCown <ch...@wbmfg.com> wrote: > Over the past week, our average wait time with Server Plus was 3:15. > > *From:* Jeremy > *Sent:* Tuesday, July 11, 2017 10:26 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Serverplus/powercode users, OT > > When I was lookin

Re: [AFMUG] Serverplus/powercode users, OT

Jeremy > *Sent:* Tuesday, July 11, 2017 10:26 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Serverplus/powercode users, OT > > When I was looking at Server Plus I was hearing about 15-20 minute hold > times. My hold times rarely ever exceed 5 minutes, and average much > lower.

Re: [AFMUG] Serverplus/powercode users, OT

Over the past week, our average wait time with Server Plus was 3:15. From: Jeremy Sent: Tuesday, July 11, 2017 10:26 AM To: af@afmug.com Subject: Re: [AFMUG] Serverplus/powercode users, OT When I was looking at Server Plus I was hearing about 15-20 minute hold times. My hold times rarely

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