Tough one and something I'm about to get into myself.
As a rule we simply give anyone a refund who asks, but in app, unmanaged
purchased would be much tougher to handle.
What I would do in your case is simply reuse whatever system you have for
delivering the unmanaged purchase goods to flag as
On Monday, December 3, 2012 12:45:33 PM UTC-8, Brill Pappin wrote:
Tough one and something I'm about to get into myself.
As a rule we simply give anyone a refund who asks, but in app, unmanaged
purchased would be much tougher to handle.
Sure, I always refund actual baseline app purchases
Ahh,, now that is a different kettle of fish!
I'm in the situation where I want to be able to identify my legacy users so
they don't get in-app purchase offers.
What I'm about to try (I think) is using the google account they are using
with Play.
What you'd use is the AccountManager class to
We simply have No refunds under any circumstances in our refund policy.
That covers most of the situations. We use IAP unmanaged items to do
subscriptions, managed by our server and not Google. If a user purchases
twice, they get twice the subscription period. It's pretty easy to
determine if
Thanks! I really appreciate you sharing that with us. I suppose part of
my problem is that I'm not sure what the refund experience is like from the
user's end. I'm not even sure *how* an IAP refund is requested. Since I
know it isn't supported proper through Google Play (as opposed to app
We use Zendesk for support and all refund requests that the users can't do
themselves go through our Zendesk account.
Oer refund policy if posted on our support site, i.e.:
http://support.sixgreen.com/entries/20554258-refund-policy
- Brill
On Monday, December 3, 2012 5:25:08 PM UTC-5, Keith
Refunds are made through the Checkout console. It takes a few seconds. The
trick is locating the order to refund. Usually, it's linked to the user's
GMail account so if they contact you that way, then it's a snap. Otherwise,
you have to inform the user how to find their order number through
I usually find it's good enough if the user gives you their name, I can
find it in the orders pretty easily that way. Very rarely do I need the
order number.
-niko
On Monday, December 3, 2012 6:22:15 PM UTC-6, John Coryat wrote:
Refunds are made through the Checkout console. It takes a few
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