Shouldn't go through yet
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Hi Listers,
Wish you all a happy new year. :)
When the Web Service is called I get an error message
ARERR [8939] The AR System Plug-In server is not responding. Cannot
connect to the system at this time. Contact your AR System
Administrator for assistance.
Though the web service
Post away and Happy New Year!
.. Daniel
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Yup, if you want to stick with the out-of-the-box DSL, Chris is right -
you'll be stuck with the
Software - Application - Third Party - Product Name
categories - my question is - what good does this do for reporting
purposes? If almost everything sits in that one CTI (I think there is one
Well yeathere's always the how...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Saturday, December 30, 2006 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: COLCOUNT Function
**
To add to L. J., use EXTERNAL keyword
Good Afternoon to you List,
Happy New Year to you, I hope 2007 is a properous and exciting year for us
all.
I just wanted to kick off the new year with a couple of contract
requirements that Turing SMI Resource Management have: We are looking for
2 x Contract Remedy ARS Developers, West
Hi Lisa, a direct SQL count should do the trick, unless you are resisting
this idea.
Example:
select count(*)
from your-table
where particular-column = 'X'
Jim Bruce
TELUS Mobility
416-279-3455
On Fri, 29 Dec 2006 12:11:54 -0500, Kemes, Lisa
[EMAIL PROTECTED] wrote:
Listers,
Would I be
A few announcements:
- RTL is now compatible with the 7.x api
- JOARSE is now compatible with the 7.x api (source only, will make builds
available for download soon)
- RTL and JOARSE source files and license now reflect the LGPL license
ARSWiki Updates:
- My article on data visualization plugins
ARSystem 6.03.00
Sun Servers: Solaris 9
We are having problems with the mid tier today and my co-worker who does most
of the work had an appendectomy last night and is not available. Are there
configuration files for the mid tier similar to ARSystem files? Where are they?
and can you delete
Hi. I have deployable application and would like to limit the number of
users working with it at the same time (concurrently) - for example max
5 users. What is the easiest way to do this?
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Hello ARSlist Members,
I hope everyone had a wonderful holiday!
We recently purchased the Remedy AR System 7.0 product and are in the
planning phase of the project.
Our classes are scheduled to begin at the end of January, but we are eager
to find out more information on the product.
Which password are you talking about? The mid-tier configuration password? The
user password associated with every user?
Joe
- Original Message
From: David Yearsley [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 2, 2007 10:39:01 AM
Subject: mid tier
**
ARSystem
Suzie,
I am currently running a Dev enviroment on Microsoft's Virtual PC. Setup and
operation or ARS is no different in the virtual side than it is on the
production. The plus side to this is that virtual operation allows for me to
quickly mirror an entire server for a baseline so that I
So I just wanted to throw out a quick note to get some feedback from those
of you who may have already gone through this.
I am looking to upgrade/migrate from ITSM 6.3 to 7.x. At this point in
time my plan is to bring up a new server with 7.x installed; run in
parallel for a short time them
I am in the need of creating/gathering some performance metrics (time
spent from assignment to resolution) for a support group. I was
wondering how you might do this. I think I could use the Assigned and
Resolved time and take a difference of those field values, or possibly
look at the
You know the problem with performance metrics is that the diff between
Assigned and Resolved time doesn't necessarily reflect the real amount
of time that it takes a tech to work a ticket. We try very hard to get
our techs to actually fill in the Time Spent fields (on Help Desk case
form) since
I agree wholeheartedly, and so does my management. I was just looking
for a place to start. I hoping to rely on something that was system
populated with no user intervention required.
Thanks
Kyle
Candace DeCou wrote:
You know the problem with performance metrics is that the diff between
Listers:
Thanks to Lenny you can find his latest update for ARS 7.x:
http://www.buoyantsolutions.net/Download_ARS70.html
* Admin70FAQ.doc
* CrystalReports_WhitePaper.doc
Remedy User Version
Supported Version of Crystal Reports Professional
5.1.2, 6.x
9.0
5.1, 5.1.1
8.5
Hi there,
I need to create certain requests from specific incoming emails.
I already created a new form in which I push the subject and mail body from
AR System Email Messages when a new mail comes in (if the subject is
containing a specific string).
Now I have the mail body field in my new form
Hi Dan,
Here is something that will return all the characters from the first
non blank character after !536870951!: to the line feed. As you all
ready know, you would have to change substr and strstr to substrc and
strstrc.
LTRIM(LEFT(SUBSTR($Text Body$, STRSTR($Text Body$, !536870951!:)
Hello Listers,
I posed this question to BMC support and the response was useless (which
seems to be par for the course lately).
Curerntly, in the Change Management application, when an attachment is
opened (from an attachment pool) it is served up as a .jsp but does not
offer any option to
Richard, what I hear them saying is that you (like most of us) use the
actual applications in which to view documents, spreadsheets, etc. What
they want you to do is view them all via the browser.
Not a very friendly workaround, I'd have to agree.
Rick
On 1/2/07, Richard Crosby [EMAIL
I was doing a little investigation on CMDB federation specifically around
CMDB federation outside of BMC CMDB. I found the white paper Federation and
a CMDB on the BMC website. It seems to be that the way to federate is to
either - modify CMDB so that you click a button and open the CI in another
The default password for mid-tier is Arsystem. If this doesn't work you
will need to re-install.If you change the password in the
config.properties file for mid-tier. You will break the authentication.
The best way to change the password is to reinstall.
Darknight Corp.
Greetings List!!
We have an issue in which some users (we know not who) are running queries
which are affecting the performance of our Remedy system, causing
significant delays, issues, and even complete system lock-ups for all our Users.
We have three goals that we would like to accomplish:
1)
You can do a couple of things:
- look at the remedy logs to figure out what these people are doing (sql);
then take steps to stop it.
- Limit the number of records the server can return (admin tool/ar.conf)
Unfortunately, from the db side, there is not much you can do to stop what
has started,
No, you can reset the password in the config.properties safely. Simply
retrieve the default value for arsystem, then place that hashed pwd value
into the config.properties file, then restart the jsp/servlet container.
This is safer and less prone to problems than reinstalling; which can
We ran into these issues awhile back given some of our tables have
millions of rows, so we created a simple search capture form and
search protection dialog form.
These could help if uses are performing searching in forms or reports,
if they are searching via ODBC then you might consider
Hello Listers,
First of all wish all of you a very Happy new year...
This is our configuration:
ARS 6.3 Patch 19
We are on Solaris 5.10
Some of the users on our Remedy system are authenticated over LDAP while some
are autheticated from the ARS.
What we have noticed is if we try to send a
Hi,
My current Oracle server version is 9.2.0.5. Should I upgrade both server
and client OR just the Oracle client?
Arerror.log
Tue Jan 2 14:28:49 2007 0 : AR System server terminated when a
signal/exception was received by the server
Should I upgrade both Oracle server and client version OR just Oracle client
will be OK?
Best regards,
Frank
From: Axton [EMAIL PROTECTED]
To: fred li [EMAIL PROTECTED]
Subject: Re: Remedy ARS 6.3 server process crash randomly
Date: Wed, 27 Dec 2006 17:03:24 -0500
Set the environment
There is a parameter you have to set in your ar.conf to address this if the
data (email address) is not available in your LDAP directory.
quote
External-Authentication-Return-Data-Capabilities
A bit mask that allows you to specify the return data capabilities for the
current AREA plug-in. This
Hello Axton,
Thank you so much for your email. I just tried what you suggested and added
this line to my ar.conf file and it works like a charm.. Both internally
authenticated users as well as externally authenticated users now receive the
intended emails and alerts.. This is what I added to
Thanks Kelly... I'll try this out.
Ankur
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kelly Heikkila
Sent: 02 January 2007 08:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARPlugin error + Web Service mapping
**
Hi Candace,
I agree with you. That should be the ideal workflow. However, most often,
the engineers were onsites and we got to update on their behalf and at time
the timing given were inaccurate. So we did not use disable those timing to
enter the time spent.
Now, I just use the calculation
Shawn, why not take a look at rrrLog from misi, at www.rrr.se
rrrLog: Find the performance bottle necks in your system.
What form use most system resources?
Find slow API/SQL-calls, and browse the filters that have been triggered.
You will be able to sort by processing time and identify which
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