Steve,
Sorry for the late reply. Have you got this working now?
The hostid of the AR Server license must be the one that it picks up from
the system when you apply it. The other licenses requiring a host id will
then have to use this same host id.
When you start Remedy on the server does it
It wouldn't work for me with Fire Fox. When I logged issue with support, the
answer was Fire Fox is not supported. Once I switched to IE and allowed pop
ups for the site I had no problem.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action
I haven't been able to get a search to run on the BMC Knowledge base,
even when
I select a product. I have just put in a support request for it, but perhaps
someone else has a tip or trick for running a search, because keyword
searching
with that top panel does not seem to function without a
I don't know, Geoff, that isn't such a bad thing! I did it and survived!
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Geoffrey Endresen [EMAIL PROTECTED]:
** The only disadvantage is that you would be working with me ;0)
http://www.amazon.com/b/?node=239362011
--
Hi Peter,
We did get this working. We made the mistake of generating the licenses
before we installed the ar server, thereby picking an arbitrary host ID
whilst generating the licenses which of course was never going to work.
(we were mislead into believeing the host ID part was arbitrary with
Good morning.
I was wondering if someone knew how I can do the equivilent of an F5 on Usertool
in a modify window from within workflow?
Thanks.
T.
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You could try a PERFORM-ACTION-REFRESH-TABLE 1020...or at least I think
that's the command...you can find it in the basic guide
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, July 26, 2007 8:49 AM
To:
As far as I know, you will either have to right click-refresh or you
can add a refresh button/active link to do it.
Chris Moore
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, July 26, 2007 10:57 AM
To:
Thanks Gary. What I was actually looking for was to refresh the results pane
list itself (top half of the screen).
T.
Quoting Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED]:
You can add a 'Results List' field to your form by right-clicking on
your form and the selecting Results List
None of the menus show up. Many have been there for years.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
If any of you guys have ideas on jar dependency hell and simplifying it
-- you're welcome to share those with us and recommend us pursue certain
technique/idea/product(s) to simplify the AR API deployment bundle.
What a refreshingly wonderful statement. Comments like this plus
initiatives
Good afternoon listers!
I was hoping you all could help me with a bit of form to form shuffling.
On our SHR:People form we are running a daily update out of our Oracle
personnel database that populates certain fields in SHR:People. Not
all of those fields show up on the HPD:Helpdesk form
How are you? Do you have a way to post a position on your site for anyone
that might be interested?
Thanks,
Sharon Jimenez
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Answers
Hello Listers,
I need some help!!! Does anyone know of any cleared Remedy Administrators
Remedy Developers? In the past 2 months my company has gotten a lot of
request and can't fill these positions. Most of the positions are located in
the Washington DC Metro, Northern Virginia and Baltimore.
Michael,
You're using SQL... is your 'TicketPassedOff' field a selection field?
Those are stored in the database as integers.
Also, you say 'TicketPassedOff' is a temp field. If it is display only,
then no value will be stored in the DB. But then I guess you say you
aren't getting any
Listers,
I'm running into more problems with SQL so I figured I'd check here
again. Here's the initial query:
SELECT COUNT(*) AS Total
FROM Session_Tracking
WHERE Incident_ID = '$Incident_Number$' AND PassOffReason IS NOT NULL
This works perfectly. When the user tabs over to the
Maybe storing the pertinent info on your filesytem and have an AT
command for example run every 10 seconds to see if there is a file ready
for sending to Netcool?
Ton Roelandse
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Hi All,
I need to clean up the existing test data from the server. What would be the
best way to do it? The foundation data should remain as it is. We need to clean
up Incident, change and problem tickets.
Ctrl + D on these 3 forms??? or do we need to take care of other forms as well?
If
Hello Robert,
Thank you for your answer. Sorry for this question but I am pretty new
to Remedy. After your reply I was looking at the Guide and it said that
I can use the run process Application-Generate-GUID [GUID prefix] in
order to create a GUID. My question is do I use a filter to create a
If someone out there has access to the AR Sample form and workflow,
could you send me a copy (off the list)?
[EMAIL PROTECTED]
Thanks, Doug
DISCLAIMER Important! This message is intended for the above named person(s)
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the
Why not use the GUID field? We expire surveys older than 1 month old
and you cannot enter a survey that is already complete. That way the
possibility of someone finding a valid survey is pretty low.
Robert Babineau, P.Eng.
xwave, a division of Bell Aliant
(506) 658-7995
[EMAIL PROTECTED]
Come
Check with you DBA. I know that SQL Oracle can generate random numbers. For
MS SQL do a Set Field where it reads from SQL and the SQL Command is: SELECT
RAND() This will generate a random number for you.
-Original Message-
From: Action Request System discussion list(ARSList)
Eureka
OK that is clear and that works THANK YOU VERY MUCH and to the other
folks who provided suggestions. OMG I am going to have fun with the OLE
Automation actions.
Thanks
Henry Douglas x2065
IT Support Center
Remedy Software Administrator
First Command Financial Group
My point is that most of the world uses IE, which means that most apps
are created with IE in mind, which by proxy somewhat makes IE the
standard.
99% of people on the internet could careless about web standards, they
just want pages to work with their IE.
Andy L. Mayfield
Sr. System Operation
Try this
start /b cmd /c \\servername\drive\folder\filename.xls
file://\\servername\drive\folder\filename.xls
You can use cmd /c by itself but it leaves a Command prompt window open
until the Excel document closes. Using the Start /b tells Windows to
not open the command prompt window.
Nope, not it. We have the same view for the web as well as the user
tool, and all the fields are in the view.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
From: Action Request System discussion list(ARSList)
Gary,
Could be that it is not in the view at all.
open form, Check fields in view after you manage views..
You might have a different view for web, and another for UT.
hope that helps.
On 7/26/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED]
wrote:
**
Listers, we have an item added to
Terrence,
I think you are using the report form..
I have not tested it that way yet..
I was using the create a button on the form, and then have the active link,
execute on the form directly.
I will look into that further. thanks
On 7/26/07, Terrence D Paskiewicz [EMAIL PROTECTED] wrote:
Listers, we have an item added to the menu bar for one of our forms. It
does not show up in the mid-tier. Is there a way to get it to show up?
Have we just turned it off some how?
Thanks
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Um. Microsoft is it's own standard which is different from being the
standard.
My issue with IE is that it is so integrated into the OS, that a lot of
information can be collected just going to a web site. Other browsers
are not so integrated and retrieving some of that info is not as easy.
Patrick,
I think it's the latter. Forgive my lack of Remedy knowledge, I'm a
metrics person and not in the Remedy support group - what is an AL - with
an Embedded CR - on the UT? I'm running Crystal XI off of a workstation,
not the server version.
- Terry
Sr. Business Systems Analyst
Terrence,
Is this a CR server - with CR Report ?
or is this just an AL - with an Embedded CR -- on the UT ?
My issue is the Latter.
On 7/26/07, Terrence D Paskiewicz [EMAIL PROTECTED] wrote:
Patrick,
I had a similar error running a Crystal Report using Crystal XI.
I could run the report
I've not tested this, but couldn't you just use
\\servername\drive\folder\filename.xls
file:///\\servername\drive\folder\filename.xls without the preceding
c:\program files... Wouldn't this cause the system to open with
whatever version the user has? I may be way off base though.
Andy L.
Patrick,
I had a similar error running a Crystal Report using Crystal XI.
I could run the report loading it into Crystal Reports then accessing
Remedy via the ODBC connector. If I logged into a Remedy server and tried
to run the report using the Remedy reporting tool (against a Remedy
Hi Henry
You could use an OLE action to do a RegRead of
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\Excel.exe\Path
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best
Hello ARSList
I am rewriting several hard coded functions on the system I have
inherited. The latest is a Run Process command to open Excel a user
maintained spreadsheet. The current working Command Line in the Run
Process action is: C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
Hello all,
See below. I've installed SLM 7.0.3 on HP-UNIX, the
install was a success, but, when it came to the
'plugin' install I get the below message, anyone seen
this??;
**
(root) # ./setupHP11.bin -is:javahome /opt/java1.4/
Initializing InstallShield
and not only this, but I am looking at a support document that says
that IE 7 is
not compatible with AR products. O.o.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Rick Cook [EMAIL PROTECTED]:
Ironically, there was a time not that long ago that I could get the KB
- it makes no sense that with a major browser platform
one can't use that site!
Especially considering how much support costs.
I mean ... *seriously* ...
On Jul 26, 2007, at 7:03 AM, E. Louise van Hine wrote:
Yes, I felt a bit silly asking the question before dragging IE back
out of its
Dave,
Here is the email that may answer your question.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Stephen
Sent: Wednesday, May 16, 2007 10:24 AM
To: arslist@ARSLIST.ORG
Subject: New Open Source .Net App
I find that the Mid Tier works better with Firefox than with IE, but
since KM Experts is not part of Remedy, maybe the original design was IE
only.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman,
No need to feel silly. I tried to use Fire Fox for many months before I worked
with the Customer Cares folks (Support can't help).
Hopefully Stephen can give us an explanation of how his tool can retrieve data
from the BMC/Remedy knowledgebase.
Dave
--
[EMAIL
Yes, I felt a bit silly asking the question before dragging IE back out of its
dungeon, and got the search function to work but not with multiple free text
terms - even when I know the article is there. so I AM going to try Stephen's
tool suggestion.
I logged a call anyway - it makes no sense
From a design standpoint, you don't want to get into the business of
duplicating data. Your data just ends up turning into a mess and
simple operations like updating the profile of a set of users ends up
being a resource intensive operation. Not only that, it bloats your
applications.
From a
Yes Ctrl + D with Demo user (there are some Delete restrictions) and if you
enter Worklog you should delete info for the following forms
XXX:Worklog
XXX:CFG Ticket Num Generator
XXX:(Process Name)
where XXX is HPD, PBM and CHG
Also to return ID for all the form you need to reset the nextID
Doug,
It might help if you were more specific. What version of ARS's sample
application are you looking for? (v5? v6? v7? any specific patch level
of ARS in those major versions?)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
The best way to do it, for me, is to disable the out of the box
workflow, make a copy with a prefix that makes it easier to find, then
modify the copies. That way you can customize the out of the box
workflow, but not have your customizations completely trashed in an
upgrade.
-Original
Hi Brad,
There are a bunch of AL's that set the personal info fields on the
general tab of HPD. I would suggest looking at the related workflow for
one of the base fields on that tab and just go through each AL to see if
it sets fields from the People form.
The problem with just creating an AL to
I agree with Dylan. I have done it both ways and it works much cleaner and
consistently if you follow ITSM workflow. It is more work but the end result
is much better.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler,
Hi Antonio
Unfortunately not really. Any attempt to cause a pause in the filter
processing, if it could be made to work, would tie up that thread for the
whole 10 secs which would not be a good idea for performance. Other than
that, you might investigate passing the task of creating the
I think that is a WUT only feature. Does somebody have this working in
Mid-Tier? Where does it show up in? In the browser's menu bar (I can't
imaging MT being able to easily change the browser's bar)? In the Web Tool
bar on the form?
Jason
From: Action Request System discussion
Jarl
Yes, while implementing stuff in Java and our impulse to use available
libraries/infrastructure rather than creating our own -- had the unfortunate
side effect of adding numerous JAR file dependencies (for example, to apache
stuff, logging, rpc and so on). Given that we have not quite
Hello all,
I am trying to get Predefined task to auto route to specific groups. I
have set up the Group skills for Tasks for this, but it is not being
applied when I select a predefined task. If I set up a task manually, it
works..
Any help would be appreciated.
Ron Suwanski
Remedy
A GUID should solve the problem.
However,
Kinetic Survey does that -- and way more...
http://www.kineticdata.com/survey.html
Runs on Remedy - and is priced very attractively - it is worth looking at!
-John
On 7/26/07, Shrestha, Manjari R. [EMAIL PROTECTED] wrote:
Hello List,
I am
Hello Listers,
ARS 6.3 Patch 14(still)
MS SQL 2000 (remote)
Sybase ? (really remote)
I am looking for the simplest (free) way to read data from a remote
Sybase DB and display it in a Remedy form.
I was going to do a Linked server on my MS SQL Server but don't seem to
have the ODBC driver for
Henry
Here's a small def file to show how it should work - you should be able to
copy the active link to your form and change the fields it's using. Remove
the .txt from the end of the file name.
Regards
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
Did you reload the mid-tier // I suppose you did..
On 7/26/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED]
wrote:
**
Nope, not it. We have the same view for the web as well as the user tool,
and all the fields are in the view.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader
Hello List,
I am trying to develop Survey Application for our Customers using Remedy
(They do not have remedy accounts). Instead of sending a link with SR ID
will it be possible to generate a random number in remedy and use that
instead of the SRID. Please advise how to do this.
Thanks!
Hi Antonio
You could change the filter that runs in 4) to create an entry in a separate
staging table, then run an escalation against the staging table to actually
send the alert to Netcool. The alert would be sent out the next time the
escalation runs, minimum frequency of 1 minute.
ARS Listers,
Good afternoon. Wondering if I could get some suggestions on how to create
a pause/wait statement to delay a Remedy Alert from being sent out for
around 10 seconds. Before I go into specifics, here's some information:
- ARS v6.0
- ITSM v5.5
- Windows 2K3 server
- SQL
Actually I think that Fire Fox is closer to the published browser
standards than IE which incorporates a lot of Microsoft standards. A
lot of folks code to IE and that will result in a compatibility issue
because of the Microsoft standards.
Dave
-Original Message-
From: Action Request
The KB is probably still running on mid-tier 6.3, which only supports IE
6 and Netscape. KMXperts requires mid-tier, and yes it has been very
IE-centric prior to version 7.x. KMXperts 7.1 is now a java applet and
works properly in a much wider variety of browsers now. I would quote
the Remedy
Henry,
It must be ARS Wiki day :)
I created a utility that obtains the Excel path (and other values) for
the installed version and store it in a Global Field. Then, when I need
to run Excel I use the value inside this field. The name of the utility
is WksInfo.
Tyrone
I haven't tried this...
PERFORM-ACTION-TABLE-REFRESH table_field_ID
[start_row] [number to retrieve]
Refreshes a table. You can optionally specify a start row and a maximum
number of rows to retrieve.
If the action is for a results list, use reserved field ID 1020.
This command is valid
I imagine most sites are geared towards IE. I suspect Firefox has to
work on making their browser compatible. I tried Firefox, but did not
really care it's feel. Of course I dislike IE 7 also.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 8-226-1805
You can add a 'Results List' field to your form by right-clicking on
your form and the selecting Results List from the menu, just like
adding any other field. Then you can use an active link to refresh that
table, and I believe it will do what you want.
-Original Message-
From: Action
Hello List,
We are currently seeking an individual with Asset Management, CMDB
ITSM v7 experience for an urgent contract in London, UK. This would be
a 3-4 week engagement starting early August.
Additionally, we are seeking a Remedy v6.x Developer, ideally with
knowledge of webservices
http://developer.bmc.com/bmcdn/ http://www.bmcdn.ws/
On 7/26/07, patrick zandi [EMAIL PROTECTED] wrote:
http://www.theregister.co.uk/2007/07/26/bmc_open_source/
--
Patrick Zandi
--
Patrick Zandi
___
http://www.theregister.co.uk/2007/07/26/bmc_open_source/
--
Patrick Zandi
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Ironically, there was a time not that long ago that I could get the KB site
to work WITH Firefox, but not with IE. That was before they 'fixed' it,
though.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
Wow, this is just awesome!
How many jars are needed to run a version 7.1 java program? I suspect
tons of them :-)
--
Jarl
On 7/25/07, Papolu, Appajee [EMAIL PROTECTED] wrote:
Sure you can.
In fact in the 7.1 Java API, we have implemented the necessary rpc version
mapping infrastructure as
Hi ARSList,
NCS Pte Ltd, a leading IT Service provider in Singapore is looking for
Remedy Consultant.
The applicant should have minimum of 5 years IT experience and at least
two years experience in the following:
1) Remedy ARS System 6.x / 7.x
2) Remedy Helpdesk 6.x / 7.x
3) Remedy Change
Secret Clearance. Vietnam Veteran.
Remedy database administrator/developer for 5 years at Norfolk (VA) Navy
Base until November 2005. Worked on a Remedy project at the Department of
Justice in DC after the Norfolk contract.
Have a Remedy (MS SQL) server I run myself.
Jim Fox
757-343-5685
Why are you sending the alert to Netcool on creation of the Netcool
Alerts form??
What we did was to change that alert from Submit to Modify only firing
when 'TR.Ticket Number' != $NULL$
This way it only sends back to Netcool when the actual ticket number is
filled in. Netcool did not have a
Hi All,
I need to clean up the existing test data from the server. What would be the
best way to do it? The foundation data should remain as it is. We need to clean
up Incident, change and problem tickets.
Ctrl + D on these 3 forms??? or do we need to take care of other forms as well?
If
On your View Properties so you have Web Toolbar Visible?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Thursday, July 26, 2007 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom
T.
Look on the Menu bar under View - Auto Refresh. Take care using this
though as it will impact release of a floating license.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, July 26, 2007 10:49
Louise,
This was the primary reason I created the ARS_KBImport utility. Perhaps
this may be a solution for you.
HTH
http://arswiki.org/projects/dotnetutil
Click on the Downloads link to download the utility.
Stephen
-Original Message-
From: Action Request System discussion
Believe it or not, Herb, the Remedy side is all done. Just working out the
API the way I want it. Talk about scope creep. writing your own stuff makes
it all the worse! :-)
_
From: Herb Partlow [mailto:[EMAIL PROTECTED]
Sent: Sunday, July 22, 2007 8:37 PM
To: arslist@ARSLIST.ORG
That's what I thought and I've tried that and excel.exe and file and
path the same as you could use in a windows start run and that did not
work.
Thanks
Henry Douglas x2065
IT Support Center
Remedy Software Administrator
First Command Financial Group
We've set up a number of Edit-Masked character fields, but for some
reason when users type in them (via the web), vertical bars are
displayed instead of asterisks or black circles. These are the black
vertical rectangles that are shown in place of a non-printable
character.
This is with v6.3
Does QueryonReturn=1 ring any bells?
Dave
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Wednesday, July 25, 2007 4:52 PM
To: arslist@ARSLIST.ORG
Subject: INI values
**
Any of you old timers
Hi David
I use a series of the command PERFORM-ACTION-NAV-FIELD-SET-SELECTED-ITEM
fieldId where fieldId is the ID of a navigation bar entry in the block I
want to expand. When you select an item like this, it expands the block it
is in. I end up with a last command that corresponds to the
Exactly, in a way Microsoft really is the standard.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 8-226-1805
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Thursday,
Thanks David but I'm not having success with constructing that syntax
still trying thou. i.e. no space between the reg location and path
statement and I tried surrounding with double ticks
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\Excel.exe \\path\name.xls
Yes, it is marked as visible.
Thanks
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie
Sent: Thursday, July 26, 2007 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom menu options
On your
David,
Thanks for your suggestion and funny enough my beta attempt at this used
an escalation. Unfortunately, my wonderful managers felt that 1 minute was
much too long to wait for the 2nd Remedy alert.
If you can think of anything else, i'd really appreciate it. Right now I'm
going to put
Hi: I have three fields called Field1, Field2 and SQLFilter in a form.
User provides data for Field1and or Field2. When the user hits the save
button, I want to populate the SQLFilter field with the following string
Customer = 'Value of Field1' AND Severity = Value of Field2
I am thinking I
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