Re: ITSM 7.x Operational and Product Categories

Roger, thanks for the answer. Would you mind sharing some examples from your setup (either offline or online) ? Also, do you setup hardware in the same way as software, meaning you include it in the Product Dictionary/DSL ? I am still confused by the two. Wasn't there supposed to be a DHS

CMDB 2.0.1 - Where would you put this data?

Hi Listers - Looking at the skinnied-down CDM, how would you track the following: Server w/ two network cards that each have two specific IP addresses (for failover, for example) associated with them. Server goes into ComputerSystem class, no problem. From there, I could: 1) Put the

DST: Import Tool, Escalation (6.0.3 p20)

ARS 6.0.3 p20 installed on March 6. win 2003, SQL 2000. Import Tool 6.0.3 p20: Last Modified Date is OK, but field, wich was imported with $DATE$ shows 3/14/2007 1:00:00 AM (User Tool p20). eMail Escalation Notification setup to fire at 3PM goes on at 4PM. ii PS: Did you hear that GOV

Need immidiate HELP HELP Pls

Hi I changing some data on prod sys with Escalations and the escalations should run quickly with the proper qualifier. But the problem I am facing now is that if I give a Issue number = 99 That escalation is taking in interval of 1 min is taking 30 min to 1 hr to update record. I have shut

Workflow problem

Hi, i have to send a email every 15 minutes, that email contains a summary of the ticket and a link (to the mide tier) of the ticket, but in this email i cna have 4-7 or 20 ticket = 20 link I don't know how to do that ... i try with a filter guide that loops on a table that contains the

JOB: Full Time Sr. Remedy Developer in Burbank, CA

Job Description: As part of this team, you will work on customizing our internal ticketing, change management, and SLA Management applications used by our production operations teams. The team will develop and maintain applications using the Remedy Action Request System, and collaborate

Incoming Email in ITSM V7

All, Ok this might be a stupid question but here goes Is there an easy way to set up the new ITSM v7 to accept some incoming email messages and add them to existing tickets. Is this now out of the box with ITSM v7 or will it still have to be customized? I do not want all incoming emails

Incoming Email in ITSM v7

I have a couple of questions about incoming email in the new v7. I would like to have customers send back replies to some email messages and have them update the tickets within Remedy, is this customization or out of the box? Will two email address be required and how do you prevent out

Re: How to pull an http response into a Remedy field?

If you are using Oracle, you can make an http call-out using the Oracle utl_http package. Your ARS form should have an HTML character field (size 0) to receive the result, and a URL for the http source URL. Then create an active link: [Action 1] Set Field: URL - http://www.google.com; [Action

Searching multiple forms

Hello, I just found this community yesterday and it seems the most appropriate place to ask questions pertaining to our development. Our shop is currently running 5.1.2 Helpdesk tickets are stored on our 'Incident' form. Every three months or so, to alleviate server load, we archive a

Approvals not working for some Managers

I have a manager that when he clicks on the Approval button on the CHG:TSKJoinAPDetailSig form nothing happens except for you can see the button being depressed. This happens in both the client and web. When running the active link log no enteries are added on the log. He has the same rights

Re: Loading Patch 21

Greetings List! I found this thread from a couple weeks ago. We are planning to install Patch 21 this weekend and we are wondering if there are anymore issues found, or if anyone knows if these issues already stated have been resolved. Thx! Shawn Stonequist EMNS, Inc.

Job: Remedy Developer Required

All, The company I work for is currently looking for a Remedy developer/s to fill either a permanent position (or alternately a 3-6 month contract) working primarily Government/US Air Force contracts. Position/s include/s travel (covered Hotel and per-diem) with primary work areas in

Re: Copy-To-New Run Process function

Hi, PERFORM-ACTION-ACTIVE-LINK action runs all Active Links that are set to fire on that particular action, means 131072 runs all workflow that are set to fire on Copy to New. If you want to perform Copy to New workflow on submitting a new record, then you have to use the Run Process

Filter - SQL UPDATE count to a field

Hi All Does anyone know if can get the results (counts) of a SQL update stmt within a Filter DIRECT SQL or Set Fields-SQL Stmt to a field on a form. I am running a SQL UPDATE on a table and I would like to know how many records were modified. TIA... dave

7.0.01 install on solaris 10 errors

Hello, We are installing AR Server v7.0.01 on Solaris 10 with Oracle 10.2, upgrading a 5.1.2 db that was imported. The install script completed but on start of the server we get the following error: /app/remedy/ar/teamtest/bin/arserverd:LoadSchemaDefnFromFile+0x120 [ Signal 11 (SEGV)] Any

Re: CMDB 2.0.1 - Where would you put this data?

We arent tracking the card. We created a computer and and record in IP Endpoint with a CTI of Hardware, Components, IP. The relationship type we created is Hosted Access Point Date: Wed, 11 Apr 2007 11:30:35 -0400 From: [EMAIL PROTECTED] Subject: CMDB 2.0.1 - Where would you put this data?

Massive import/export while upgrading

Hi All, Does anybody had to do a massive import/export of the applications and the data, while upgrading ARS from a version to another? I think this operation is time consuming, using the ARS Import Tool. So, is there a tool I could use, that would be more efficient? Thanx all! Renaude

Re: Incident Management 7.x Tasking system

Everyone, (and Anne B.) thank you for the replies. I had actually downloaded the add-on recently when I got all the 7.0.2 files but have not had a chance to install yet since I still need to get my apps patched. I am also a bit worried now after Christopher's comments about issues affecting

Re: Midtier screen is blank

Check to make sure that one user is in a group that has permissions to that form. HTH Bill ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

View not visible via web???!!!

Hey Listers, I have a really odd ball error. I am working on my development box (Win2003svr/ARS 7.01 - midtier 7.01, linux RHEL 4/oracle 10gR2) getting ready for a migration/upgrade to our production servers. All my forms upgraded well from 5.12 to 6.3 to 7.01 except for one. It has no web

Re: User tool abruptly closes the session.

Dan Girish, We are seeing this as well- exact same message. I don't have any solutions yet (we are still struggling ourselves), but here's what we've tried (in case it gives anyone any ideas): 1) It appears to be a Windows general fault message 2) It only occurs to us when we are using workflow

Diary History Order

We are using 5.1.2 on SQL and am working with a homegrown app if it makes a difference. Currently the app is being used in a call center to handle incoming calls where each incoming call is saved as its own ticket, regardless if the issue is solved. Since it is important to know what previous

Linked Servers and view forms

Hi all, I previously posted a request for help with view forms, which i will repeat below... However, i have discovered an extra piece of info. that may help you to help me. It appears that the view form can only recognise interga fields in the sql server view i am connecting to! Any more

Re: Email Authentication failure error ARS 7.0.1

Shamhoon, The log shows the following error from the mail server; 535 5.7.0 authentication failed Double check the username and password specified in the mailbox configuration form entry - in particular click on the expand box at the end of the username field and make sure you don't have some

Diary formatting

How can you do a return in a diary field with pushed fields. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Remedy Developer/Administrator Opportunity in San Diego, Ca

Remedy Developer/Administrator San Diego, Ca Contract to hire or Direct Hire Salary: 80-100K DOE ESSENTIAL DUTIES RESPONSIBILITIES: 1. Remedy Application Development and Administration · Designs, develops, modifies, debugs and evaluates Remedy forms and modules for functional areas. ·

Re: V7 LDAP-ARDBC- Configuration bug - ARERR 8760

Hi, we also do have some problems with V7 (current patch) and LDAP. I checked the ar.cfg. Our entries are right and I defined the Time-out. I do have the problem on a windows 2003 server, MS SQL Server 2000, SP4 on local machine and got an ARERR 8760 no network connection to AR System

Massive import-export - usefull tool?

Hi All, Does anybody had to do a massive import/export of the applications and the data, while upgrading ARS from a version to another? I think this operation is time consuming, using the ARS Import Tool. So, is there a tool I could use, that would be more efficient? Also, I know that there is

What is script src=form.js/5856b7c9.js defer=1/script ??

Hello I am writing a custom Remedy web automation program which can calls some Remedy Javascript function to for example call an active link etc. In the generated HTML in a Remedy thin client form I see: script src=form.js/5856b7c9.js defer=1/script But if I do a search for form.js or

Getting error from date time field

When i select the Date March 11 2:00 AM, I get the error ( The Date is out of the allowed range of 12/31/1969 through 1/18/2038. There for the Calender pop up will be initialized to the current date and the time drop down will be set to 12:00 AM. Please Help.

Diary formatting

Does anyone know how to do a return in a diary field if you are pushing data to it? thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Email Notification

Hi, We installed email engine sucessfully,I configured and when I am testing nothing is happening. When I see in emaid.sh_log or emaild.stat.It says suceeded ro successfully connected.But when I go there and test email from email Messages form the send message column doesn't change. In API

ARERR [9388]

I've seen multiple posts about this error via MidTier and was wondering if anyone has gotten resolution. We just upgrade from 5.12 to 7.01 due to the whole DST issues and now we not only have these Authentication Failed issues the 7.01 email engine isn't working as welll. Any one get ARERR

1-year contract for an intermediate Remedy developer (Downtown Toronto)

Oxford Properties is a leader in the real estate industry, with 1,500+ employees across Canada, located downtown Toronto, in the financial district. We currently offer a 1-year contract opportunity for an intermediate Remedy platform support specialist/ developer. The successful candidate

Re: ITSM 7.0 SLAs

Shawn, After you install SLM 7, you need to install the SLM ARS integration which will setup SLM Goal Types for any ITSM applications that you have installed. For example, if you have Incident Management installed, it will install the Incident Response Time and Incident Resolution Time Goal

how to migrate only any fields from dev to prod

Hi to all. I need to migrate only any tabs with fields from my principal form from dev to prod environment (ARS 6.3 HPUX). Its possible without Migrator? How? Thanks in advanced. ___ UNSUBSCRIBE or access ARSlist

Error doing server side processing.

Hello, I am using a filter guide to process a table field and keep getting this error: ARERR [8910] The field is referenced in the qualifier of a table field. The table field does not have a qualification on it and I am not attempting to delete a field as the error indicates. I have version

Barcode Scanning Questions

I have a question and I did some searches didnt really find what I was looking for. I need very basic scanning abilities...Just scan to a field...But I need it to work in the mid tier...So question would be is that possible...and without heavy needs what is the best type of scanner to use...I

Vista Compatiblity

Has anyone had the issue with vista and Remedy Client 7, where when you have everything set for the preferences to save the settings and the work area of the client on exit it doesn't save on exit. but it works just fine in XP. Same settings/same client/same user.

Integration with Active Directory

Has anyone writted a LDAP URL string to pull all Active Directory accounts that are not Disabled. If not, has anyone built any workflow against the vendor form to filter just Active accounts form Active Directory. We have tried this and it returns all Disabled accounts:

Re: ARERR 637 error

Hello Dan I am happening similar problem. How did you cleanup this deleted SLA? I commented the statements for brsvcbrie.exe and arsvcdsp.exe in the armonitor.cfg file, and restatred the ARServer. Still no luck. Thanks Shweta

Diary formatting question

I have a somefields being pushed into a diary. and i want to find out if there was any way to do a carriage return or just a returned to seperate each field and value that gets put into that diary. Just it does not mesh together. Thanks

ARS6.3 Patch 21, I have encountered a bug???

Good Morning: After applying server patch 21 to ARS 6.03 our users are encountering problems on date fields. On our asset form we have a Date only field called disposal date. On searches when we select a date from the menu and search for that date we do not find any records even though we can

ARERR [8760] Cannot establish network

Hi List, I am getting stuck here. ARS 7.0.0 Sun OS 5.10 Oracle 10g When i open a AREA LDAP Configuration form to configure in user tool. i am getting this error. ARERR [8760] Cannot establish a network connection to the AR System Plug- In server : mrroboto (10010) : RPC: Success

Workflow related

Hello All, I was trying to get the role infomation from outside database(our Remedy working with db_link). I got the roles creating a SQLMENU. my problem is: We have a unified ticketing system that works for different types of tickets authenticating login name and check role from outside

Rif: $LASTID$ in URL

Hi Dave, in ARS 7.0.1 I send mail with in text section: http://remedy.intranet.servizi/arsys/servlet/ViewFormServlet?form=formnameserver=servernamew3eid=$LASTID$ in body mail the user will receive:

Re: Using Keywords in Report Form Base Qualification

I've been working with Remedy Support on this. It seems to be tied to an active link in HD 6 Patch 1465. There is an active link, SHR:Report: GetReportInformation1, that appears to have a set field that does the following: REPLACE($zTmpAdditionalQual$, $, ) I'm trying to get them to

Help Desk 5.5 on ARS 7.0.1 ? !

Listers, I can barely believe that Help Desk 5.5 is Yes on the ARS 7.0.1 compatibility matrix under Supported on Server 7.0.1?! I keep blinking and focusing my eyes and using a ruler to make real sure... We finally have a better box for development. So, now it is Catchup Time for our ARS

Upgrade ARS not Email

We are on ARS 5.1.2 and planning to upgrade. Is it okay to upgrade ARS to 6.3 and leave email at 5.1.2. I am concerning about memory leak issue in ars email for version 6.3. Thanks ___ UNSUBSCRIBE or access ARSlist

Track-it

Anyone integrating Track-it with Remedy? Thanks! Alex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Remedy + LDAP (Novell eDirectory)

Hi All, Environment: ARSystem 6.3 Patch 20,HPUX 11i,Oracle 9i currently using ARSystem authentication We are planning to implement the LDAP plugins (both AREA and ARDBC) to connect to the corporate Novell eDirectory (Recent Version - tbc), running on separate hardware. Our eDirectory team

Remedy Upgrade Short Term Contract

Hello; My company is looking for an experienced Remedy developer or installation/upgrade engineer to help us upgrade from version 5.1 to the latester verion of 6.X. We have a very minimally configured/customized environment. Job Requirements: Must Have: 1. 5 or more years of experience on

AREA LDAP - 5.12 - can't configure?

Been a LONG time since I've had to do much with ARS 5.12, and in particular, configuring AREA... I want to try to enable AREA LDAP for my 5.12 server, but when I enter the information in a New window and click Save, nothing happens - doesn't seem like it takes the input! I'd ask Remedy

Re: Remedy 7.0.1 patch 001 Upgrade Problem

We installed the 7.0 installer first and followed with the 7.0.1 installer and it worked when upgrading from 6.x. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist:

Report on Mid-tier 6.3

Good afternoon, Listers... We recently upgraded to 6.3 patch 21. We have a load-balancing switch with 3 web servers. We have configured the switch to allow for session affinity. We also have some AR System reports that are opened with active links on buttons (Open Window action, Window Type

$LASTID$ in URL

I need to send the $LASTID$ in a URL via email. I'm at a loss as how to encode it. I can't find an example in the Basic or Advanced manuals. Here's what I have so far: http://remedyweb/arsys/forms/servername/AccessRequest/Web/$LASTID$ Thanks, Dave

Barcode Scanning

I am trying to find a simple solution to scan a barcode and have it enter said barcode number on the screen into a field...I was wondering what solutions are available and also wondering if that same solution would load that number into a field in a web page ala the mid tier

Re: ARS 7.0.0 patch 2 problem

well, it's a .dll so it's be a windows box. I'd try using oraload before the install. If you have issues, it will be apparent using oraload. Search for the executable in the extracted installation files. Remedy uses this to install.

howto to migrate only any fields from dev to prod

Hi to all. I need to migrate any tabs with fields from my dev server to production( ARS 6.3 HPUX), and not all the form.It's possible without Migrator?. Thanks in advanced. Regards. ___ UNSUBSCRIBE or access ARSlist

Email Engine

I have installed the email engine and i have configured in email configuration form(out going )and email server name, port,polling interval. (We are only using ut going and with SMTP) When i am trying to test from email messages form nothing is happening,the status still in send and I don't

Reports in Midtier 6.3

Good afternoon, Listers... We recently upgraded to 6.3 patch 21. We have a load-balancing switch with 3 web servers. We have configured the switch to allow for session affinity. We also have some AR System reports that are opened with active links on buttons (Open Window action, Window Type

ARS 7.0.1 and Help Desk 5.5

The ARS 7.0.01 compatibility matrix says Help Desk 5.5 is compatible still. Has anyone actually done this? If so, I'd like to hear about the adventure... We currently have Help Desk 5.5.1 ARS 5.1.2 Mid-Tier 6.3 Solaris 8 Oracle 9i rel 2 We are moving to a different box for development. Humble

Workflow Related

Hello All, I was trying to get the role infomation from outside database(our Remedy working with db_link). I got the roles creating a SQLMENU. my problem is: We have a unified ticketing system that works for different types of tickets authenticating login name and check role from

Re: Who's in charge of support at BMC?

I believe address for Georgeann is [EMAIL PROTECTED], if that's who you're trying to contact.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers

Re: Workflow problem

Hi, You can loop the results into a single field. For example if the single field is field is $Mail_Output$ and the column is $TableFieldColumn$, the set fields on the table loop would be; $Mail_Output$ = $Mail_Output$ + Hard Return+$TableFieldColumn$ That way each row in the table would be

Reg: Data Comparison

Hi List, My client is facing a bit of configuration data mismatch issue. As we have Remedy Process Engine installed, we have loads of configuration that is done which runs the workflow. Every time we move the configuration data from Dev to UAT or UAT to Pre Prod, business team has

Re: unable to read data from Table field more than one time

ok thanks but I tried and I don't get it. In my filter guide I have 2 filters. First one set a character field to the column-2 found in the table field And second filter checks if the character field is not empty and append the content to a final character field with a set field action. So I

CMDB 1.0 error

Hello everyone, I am in the process of creating a calss ... The system hangs and then comes back with an active link error. The active link called a filter API ... When I look at the Plugin Log I see the followings: +CALL ARFilterApiCall -- filter

Re: Reg: Data Comparison

Hi! I would definitely suggest that you try out RRR|Chive which can help you move the data in one run. You would need to build a config file similar to this one. I have added the verify-options that may be a little redundant. In any event, it will make RRR|Chive fetch each merged record from the

List Problems?

Are there issues with the list? I was just notified that emails I sent in March/April had just been posted ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where

Re: Who's in charge of support at BMC?

The director of Technical Support is Jayanthi Shankar. [EMAIL PROTECTED] Charles Roth Sealed Air Corporation Office (864) 433-2429 Cell (864) 431-2961 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: List Problems?

This might explain why I'm seeing what looks like double and triple posts overnight. I think the web interface to submit to the list has been flakey. The server may have rebooted which let lose posts that were hung up there. Dave -- [EMAIL PROTECTED] (Wireless) -

Re: Remedy Link for palm

Welton, Try Aeroprise. It is an off-line/ online (Wireless) connection client for the ARSystem. You can configure it for most PDA's and WEP Phones. http://www.aeroprise.com/ John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns

Re: Who's in charge of support at BMC?

All, Georgeann left some time ago. I am not sure who is the overall director. Howard On Mar 14, 2007 3:53 PM, Julie Kanakanui [EMAIL PROTECTED] wrote: I believe address for Georgeann is [EMAIL PROTECTED], if that's who you're trying to contact..

Re: Vista Compatiblity

We were told that patch 5 of the client tool works the best with vista (but I am not sure anything really works well with Vista). Howard On Mar 15, 2007 6:54 PM, Wesley szwarc [EMAIL PROTECTED] wrote: Has anyone had the issue with vista and Remedy Client 7, where when you have everything set

Re: Diary formatting

Wesley, I believe this is not difficult. On your push fields action, where you are defining what you want to push, hit the expand box to pull it up in a big window. Then, add what you want to push, then hit the enter key so your cursor drops down to the next line. Whenever you close the expand

Re: 7.0.01 install on solaris 10 errors

Get a patched version of 7.0.1 and perform the upgrade install with that. Axton Grams On 4/3/07, John Peto [EMAIL PROTECTED] wrote: Hello, We are installing AR Server v7.0.01 on Solaris 10 with Oracle 10.2, upgrading a 5.1.2 db that was imported. The install script completed but on start

Re: Track-it (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE I sent this question in April and never received a response. Anyways, we have a unit that currently uses Track-it and didn't have the resources to purchase Remedy. We wanted to see if we could interface Track-it, but just didn't provide the necessary

Re: Direct SQL Active Link to query Oracle from SQL Server

This has to do with the way that ARS wraps all select statements with a BEGIN and END transaction. The MS DTC (Data Transaction Coordinator) on windows server 2005 is by default turned OFF, so these types of statements fail because it chops off the BEGIN and END transaction statements. This

Email template - Issue with Dynamic Template Names

List~ I'm experiencing an issue using dynamic template names. I have several buttons on one of our forms, each sends a different HTML Template. To consolidate workflow and make things a bit easier to use, I'm try to have each button set a temp field with the Template name, then have 1 Filter use

Re: Track-it

Interesting question. My question to that is, why would anyone want to? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alex Alicea Sent: Tuesday, April 10, 2007 7:24 AM To: arslist@ARSLIST.ORG Subject: Track-it Anyone

Re: Linked Servers and view forms

I don't know precisely what the problem is based off of what you have said, but I would suggest seeing what type of column it is. I seem to remember there being limitations on what types of fields Remedy can read via view forms. While this shouldn't affect varchar, int, etc. it could prevent you

Re: Who's in charge of support at BMC?

yes... I agree with Charles, it is J Shankar([EMAIL PROTECTED]) On Nov 15, 2007 6:54 PM, Howard Richter [EMAIL PROTECTED] wrote: All, Georgeann left some time ago. I am not sure who is the overall director. Howard On Mar 14, 2007 3:53 PM, Julie Kanakanui [EMAIL PROTECTED] wrote: I

Re: Email Engine

Raj, 1. Is your Remedy email engine service running? When you install it, the service may default to manual start instead of automatic. You will have to reset that and start the service. 2. If the service is started and no mail is outgoing, you will have to make sure that you have a connection to

Re: List Problems?

YeaI just got ~50 emails all sent back in March/April as wellweird -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist Sent: Thursday, November 15, 2007 5:56 AM To: arslist@ARSLIST.ORG Subject: List

Re: Is a Case function possible in Remedy?

All Interesting responses and many thanks for the input. The list never lets me down and for that I'm very grateful!! I was hoping to use a simple single AL. Direct SQL was my first choice and it works great IF... I put a WHERE clause at the end of the statement with a specific request ID. Any

Integration Right Answers with Solution

Hello, I'm hoping someone has done an integration between the solution database within Problem Management module of the ITSM suite and the Right Answers knowledge base. I'm interested in hearing about all types of integrations, including but not limited to database to database solutions.

Re: Crystal Report ARERR 1904 - Error while generating a Crystal Report (UNCLASSIFIED)

Susan, We are using 7.0.01 Patch 002. We spent a lot of time figuring out this problem. We fixed it by taking two steps: 1. Rename the folder C:\Program Files\Common Files\Business Objects\3.0 To C:\Program Files\Common Files\Business

why is it so complicate to read from table fields ???

listers, in my form A I have a table field with 2 columns lists and logins. And a qualification which is $Assignee$ = 'Lists'. I have so the Assignee field which gets updated from the web via filters. Basically on the web I fill in a form and I click on submit. This sends one of the web form

Re: Getting error from date time field

You didn't specify what year or where you are (what TimeZone), but in the US March 11, 2007 was the change for Daylight savings time so there was no 2:00 AM that day. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Is a Case function possible in Remedy?

Tried that too Fred. Thanks for the thought Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, November 15, 2007 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Is a Case function

Re: Is a Case function possible in Remedy?

Oops ... It should have been WHERE C1 = '$1$' Or WHERE C1 = '$Request ID$' Since it is a character string it must be enclosed in single quotes -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joran, Peter P, CTR, OSD-CIO

Re: List Problems?

The web interface woke up briefly and sent Out the emails from the last time it failed. I will be upgrading to a new release of software Over the Holiday break this year, so perhaps the web Interface will be fixed. ... Daniel -Original Message- From: Action Request System discussion

Re: Is a Case function possible in Remedy?

Make your Where clause WHERE C1 = '$C1$' Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joran, Peter P, CTR, OSD-CIO Sent: Thursday, November 15, 2007 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Is a Case function

Re: Integration Right Answers with Solution

I am working on this right now. Just finishing an integration from the self service portal. For integrations from aruser to right answers, they have an activex control that uses the com automation as the integration method on the client side to pass data around. If you can provide some

Re: Is a Case function possible in Remedy?

Tried using 1, C1 and $Request ID$ and using the field selection menu but $Request ID$ was not recognized. Maybe its time for plan B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday,

Re: Barcode Scanning

Dennis, Think of a scanner as an input device, like a keyboard. The scanner plugs into an adapter cable that connects between your keyboard and your computer. When it scans, it sends a signal that your computer interprets as keyboard input. Usually, these scanners can be programmed to allow a

Re: Is a Case function possible in Remedy?

I thought I tried that, but evidently not. It works!! Many Thanks Fred! Pete -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, November 15, 2007 10:26 AM To: arslist@ARSLIST.ORG Subject:

Re: Is a Case function possible in Remedy?

Peter, The your Field ID =1 field has been renamed to something else. Find the field in the Admin tool by:opening the form and using the field ID drop down at the top of the form. That should tell you what the field is called. However, the solution to use the value of $1$ should work too. In

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