Hi Chad,
I fully agree. I am suspecting that support dropped our issue because they
did not understand it...
The user of the '1005' in workflow was not the problem. The problem was
that some strange code was injected into the SQL SELECT statement that had
nothing to do with any workflow of ours.
Why not circumvent the entire issue, and use "popen" and the existing ping
binary? It's in stdio.h.
That would eliminate the need for a shell script wrapper, allow for the
development of a plugin within C, and make use of the existing ping binary
which has already been designed to do the job... Be
Yep, I started writing something in c, but seeing these things would
make it useless in most environments (gov, edu, mil, financial, etc.).
Wrapping the existing suid ping program in a shell script would
suffice, but a plugin would be easier to use/port/maintain.
Loving the impossible odds too, s
Hi All,
I am using BMC Remedy Service Request Management 2.0(SRM).The service request
has a Work Order template as its backend application.
The approval process that I need to use for the approval of a service request
is a combination of Service Request-Level and Service Request Managemen
I think the security would be the biggest problem.. I think I could get it
to work... but the secuirty sacrifice would make it useless.. no IA team
would let it pass..
On 1/31/08, patrick zandi <[EMAIL PROTECTED]> wrote:
>
> good point Axton --
> I thought of that after ward...
> But I need the sa
good point Axton --
I thought of that after ward...
But I need the salt so I can make a way...
I love it when it is mpossible odds..
;-)
On 1/31/08, Axton <[EMAIL PROTECTED]> wrote:
> Interesting topic. This is a question for anyone with C programming
> experience on unix or linux.
>
> When send
Interesting topic. This is a question for anyone with C programming
experience on unix or linux.
When sending icmp packets, you have to create a raw socket. This
requires either running the program as root or setting suid bit and
the owner of the program to root. With the structure of the plugi
Hi All,
>>>
So can anybody on the list confirm that this scenario does work (hint:
make sure there are no 7.1 libraries in you PATH)? Maybe Appajee can
step up and shed some light on this.
<<<
As of now 7.1 indeed still has some native code in it. If you will, you
can see the version 7.1
only 1 can use the portmapper, the other needs a specific port
you need separate environments for each; LD_LIBRARY_PATH, and others
are different for different instances
Axton Grams
On Jan 31, 2008 1:43 PM, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
> **
>
> Are both servers trying to use por
And you taught my first class in Remedy in Denver years ago, version 3. I hope
it goes well for you.
James Chafin <[EMAIL PROTECTED]> wrote:
** st1\:*{behavior:url(#default#ieooui) }Hello all,
I am looking for Remedy jobs in the Tampa area.
I am an 11 year v
It's expanding to it's UNIX time value. Which is about as useless as can be
when your trying to compare it to a Date field (Julian Date)!
I really hope they agree to fix it in 7.0.1. This is a HUGE problem. We
use $DATE$ in 100's of qualification throughout our Manage Faculty app that
I built.
Thanks everyone for the feedback. I got off the phone with Bamba about 2
hours ago. It was fixed in 7.1 They are currently investigating
whether or not they can fix it in 7.0.1 too (something about the complexity
of the fix being a factor). They said they will get back with me tommorrow
and
We've used Log Shipping for almost 5 years now for our DR server. It
works very well, but it has its quirks and it takes us at least 20
minutes to perform a failover. Also, if it gets out of synch on a big
database plan on spending an entire day or more getting it synched back
up. If you want I hav
Using the integration is pretty straight forward actually once you attach your
rpt file in the Reports form.. All you need to do is give the rest of the
parameters like the form names, categorize the report etc. Pretty intuitive
stuff. I had used this integration on more than 1 occassion withou
What are the filters that need to be fixed, and what did you change?
There isn't any way to search for a defect by SW unless it is
one that you reported yourself. The defect search on supportweb is a
complete POS - clicking on the first required field, Product, leads you
to have to force-
Hello all,
I am looking for Remedy jobs in the Tampa area.
I am an 11 year veteran of ARS with latest experience in ITSM 7.x
Please contact me off list at [EMAIL PROTECTED]
Thanks in advance,
James Chafin
813-963-2108 h
813-767-7627 m
_
We had the issue also. Somehow 'somebody' did something and the NIC
addresses changed primary (probably not correct technical terms). Only ours
didn't change back right away. I went through the wonderful experience of
changing all the licenses. Barely got that in the system and 'somebody'
chang
You can also set a temp/display-only DATE field with the value of $DATE$, and
then use this field reference in place of the $DATE$ keyword in any search
qualifications that use DATE fields.
The $DATE$ keyword works fine as the value for a DATE field in a Set Fields
action, it just doesn't work
Warren, Thomas
I had this problem too towards the end of the 4th quarter of 2007 on 7.0.1
Patch 3. The issue was still open and the workaround it was to expand the
$DATE$ keyword or $TIMESTAMP$ keyword to a Date or a Timestamp field and use
that instead of the keyword in the workflow qualificat
Hi Warren,
That defect came from an issue that I submitted to BMC Support on 3/22/2007.
This was the last update I received before the issue was closed:
- Original Message -
From: "BMC Customer Support" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, June 13, 2007 7:22
Hi,
We are on 7.1 AR Server. I see the "Report" form that contains the .rpt. I
would like to pass parameters for each report and received the results in
the report generated in Remedy. Sounds like I can run the reports without
Crystal Server. I have Crystal Developer to build the repor
Yeah, it sometimes happens on machines with dual NICs, where one was not
designated as the primary. If the machine gets bounced for some reason, it
can be inadvertantly switched, and poof - your licenses are no good against
that NIC.
Good catch, Jeff.
Rick
On 1/31/08, Harry Pugh <[EMAIL PROTECT
Column Technologies provides infrastructure management solutions to help our
clients manage the quality and delivery of IT Services. We offer expertise
in process consulting, system design and implementation, application
development, customer support, hosting, remote administration, and training
i
Hi, I have a problem with email engine. All seem its ok, I don't get any
error with -Debug, at Email Error form and log, I also tried arsql y arapi
logs
The email message just keeps in YES status.
I already reinstall the ARS and the email engine and check connectivity with
the email server and por
Jeff,
Thanks - that sounds like it's worth investigating.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jeff Lockemy
Sent: Thursday, January 31, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange behavior - ITSM Applications suddenly unli
Hi Kathy...
You can run these reports directly from Remedy. There is a tight
integration between Remedy & Crystal Reports.
However this depends on what version of Remedy and what version of
Crystal (see compatibility matrix).
BMC have a number of white papers on their website that outline how t
Hi Harry,
I saw problems with a server or apps becoming suddenly "unlicensed" in the
past. Usually it was because of NIC problems - Remedy could not validate
the MAC of the NIC against to the license keys. When I fixed the NIC (or
disabled a second NIC that was causing confusion) and restarte
Is there any "out of the box" reports in ITSM 7.0 that print out the
audit diary?
On 1/30/08, William Rentfrow <[EMAIL PROTECTED]> wrote:
> Not in any meaningful (i.e., statistical) way. You can of course show
> the log for any case which has it's uses but all in all the record
> format is much
I always use manual install process to replace related files if
possible. That way you can restore AR System to previous state if
anything is wrong. I don't trust their patch installer.
Eric
-Original Message-
From: Steve Burke [mailto:[EMAIL PROTECTED]
Sent: Tuesday, January 29, 2008
Hey Stephen...
If all else fails there are always old reliable macros...
Here is one scenario of what you could do:
1) Record a macro with an advanced query statement filled out.
2) Edit the macro with notepad and replace the query string with your
prompt enclosed in dollar signs:
TEST 2
Set-sc
Anybody have any idea of which version SW00263488 ($ DATE$ keyword resolves
incorrectly in workflow qualifications with DATE fields.).
It's a bug in at least 7.0.1 patch 2. I'm just trying to find it so that I
can fix it!
Thanks!
--
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Servi
Hi,
If I develop reports using Crystal Reports XI -- how do I run the reports in
remedy? Are these developed reports treated as any other .rpt file? In other
words, are the .rpt files kept on the Remedy server and I write workflow to
call the .rpt file? Or is it best to store the reports on
Are both servers trying to use portmapper? One of them must be set not
to use portmapper and just use a specific TCP port. It sounds like the
1st server is set up to use both a port and portmapper.
Fred
From: Action Request System discussion list(ARSList)
[mai
I've had this happen to me..
It was resolved the same way... it just corrected itself after 5 mins.
On Jan 31, 12:43 pm, Harry Pugh <[EMAIL PROTECTED]>
wrote:
> Thanks - I'll be on the lookout for that if it happens again.
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL P
If BMC wants you to remove it, how else can you do things such as
checking the advanced search criteria when users execute a search? We
have workflow that requires users to use the advanced bar when they do a
search unless they specified something in our indexed field in the QBE
portion. It encoura
Did you manage to start them simultaneously?
I can only run one at a time, the other one cannot be started due to
AR System Server unable to create (390600, 2071) for TCP.
The first server runs on a different port (2063)..
Any ideas?
Thank you!
Regards,
Dmitry.
From: A
Thanks - I'll be on the lookout for that if it happens again.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Thursday, January 31, 2008 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Strange behavior - ITSM Applications suddenly unl
Hi list!
I'm trying to create, set and get CMDB Instances using webservices.
Reading CMDB's Developer's Reference Guide I found the wsdl description for
these operations and the data structures used.
However, there is no definition of the namespaces used, so I can't create
the definitions wsdl tag
Hi Harry,
I had that happen recently on our dev server... somehow the ar.cfg file had
become corrupted and the server name was incorrect.
I changed the server name back to the right name, and viola`, everything
worked fine again..
Hope this helps..
Thanks,
Jase Brandon
On 1/30/08, Harry Pugh <
But based on the reading that I have done, 7.1 Java API should be able to
connect to a 7.1 Server with no native code reliance
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Calman Steynberg
Sent: Thursday, January 31, 2008 9:31 AM
To: arslis
Hugo,
you're not doing anything wrong. The 7.1 API still requires some JNI
code, so what you are seeing is expected.
Calman
Hugo Visser wrote:
** Hi,
Can anybody confirm that they are using the 7.1 API (released, not
beta version) in a pure Java way, without any use of the .dlls (for
exam
Yes, you should check the application password on the server, it looks like
a service such as Approval or Email Engine cannot login to the AR System.
Hugo
On Jan 31, 2008 3:58 PM, Moore, Chris <[EMAIL PROTECTED]> wrote:
> **
>
> Hey everyone- we restarted our server this morning after moving it
Check all of the related join forms, too. I recently tried to add a new
value to the Reported Source and Communication Source fields in
Incident, and before I gave up and rolled it all back, there were over a
dozen forms that had to be edited, and the join forms kept dropping the
Alias value or pu
I have added 4 new Status Reasons for Pending.
I have added these to the field "StatusReasonSelection" on TMS:Task
AND created 4 new records in SYS:Status Reason Menu Items. The
Selection Codes match.
When I go to use any one of these 4 new Status Reasons for Pending I
get an error.
Am I missin
I can confirm the dev cache mode - migrator 7.x slows to a CRAWL unless
_both_ servers are in dev cache mode.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
_
From: Action Request System discussion lis
Hey everyone- we restarted our server this morning after moving it from
a dev network to a production one. This error popped up. I've never
seen it- have any of you?
RHEL 5 Oracle 10g ITSM 7.1
I saw this output to console on restarting the server. Anything to
worry about?
390695 :
Did anyone delete data in the h tables? You can get the entry does not exist
errors if someone has done that..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Harry Pugh
Sent: Thursday, January 31, 2008 8:18 AM
To: ars
I agree it is a path issue. Try putting your .tbl file in same directory as
filehelper and see if you can get it to run. I know you may not want to make
this a permanent home but at least it should help with debugging.
-
Kelly Deaver
[EMAIL PROTECTED]
> Original Mes
Hi,
Can anybody confirm that they are using the 7.1 API (released, not beta
version) in a pure Java way, without any use of the .dlls (for example, on a
Mac)? The reason why I'm asking this is because I'm running in to problems
when I try to run my API in pure java mode. I've disabled JNI loading
There are two things I do that seem to help quite a bit.
1) Keep your dev server in "Development Cache Mode" and when you
make changes to production, set it to that mode temporarily until you
are finished with your changes.
2) This is probably controversial and I don't like it either,
The arerror.log had those "Entry does not exist in database" errors.
We're looking at the other servers now - it looks like the DB server may
have required a reboot. It was quite strange though - Remedy could get
some data from the DB but not everything it needed I guess.
From: Action Reque
Hi
I hope my findings wont confuse you.
I could locate the same error coming into arescl.log and was firing on "SLA
Rule Event Occurrence" form. The escl name is "SLA:TAD Polling_Escalation".
It sets the 'SLA Rule Event Occurred' field is to 'Yes'.
Tracing the root cause in backward direction, I
Good morning List,
I hope you are all well. Please find below details of some permanent
and contract opportunities based in the UK that may be of interest to
you or someone you know.
BMC Performance Assurance Specialist (Performance & Capacity Planning) -
based South-East with some travel.
Hi Tarun,
Please read this old post by David Easter. Version 6.3 with Vista is
not in the "Supported Matrix". That does not mean that it will not
work, of course.
Do you have any specific issues you run into?
--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
Hi,
Is there anyone who is using windows vista with ARS 6.3?
Regards,
Tarun
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