Hi All,
Related to the Product Company Association I have an issue. By following
the second option I have imported the data.
It seems that the Product categorizations are not populating as
expected.
The Reason I found out was
SHR:SHR:UpdateGroupList-CompanyReinitialize-G_565 which is shared
Hi,
Yes, I just loooked at my documentation and this was the filter I updated to
be able to import from a csv file directly into the PCT:Product Catalog
form.
Cheers
Peter
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Hello All,
I need to DSO data to a new build of a Remedy system that will have 2
application servers with a load balancer in front of them. I have two
questions:
* Do I use the machine name and IP address for the load balancer
or the primary DOS server?
* If I used machine name
Thanks Carey. The problem was the permissions on field 1. This was
needed by my boss so I had to grant him access.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Thursday, April 03, 2008 12:02 AM
Use the virtual name or IP setup on the load balancer. Note that the
load balancer itself will have its own name and IP, that's not the one
you want to use. Be sure you're using the virtual name/IP that will get
routed onto the actual AR Servers. Configure your load balancer to poll
each AR Server
Chad,
I think I understand what you are saying but how will the load balancer
know which AR Server is the Primary DSO server?
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo IM
BMC raised a defect for this with ID SW00291932.
Axton Grams
On Sun, Mar 30, 2008 at 3:46 PM, Axton [EMAIL PROTECTED] wrote:
Maybe, but that would be sloppy. An api shouldn't leave things allocated
that are never again accessible.
If I set the locale in ARControlStruct to a multi-byte
Hi All,
I have an attachement pool which users can attach image(JPEG Format)
also. When i display the image, it opens a pop up window and shows me
correctly.
When i try to print it(Through File-Print) or view the preview I
didn't see the image, It seems that the application converts/opens
Do you mean this?
Type(2)
Product
Description
Date
Link
Product Change Notification
BMC Atrium CMDB Enterprise Manager 2.0.01
BMC Remedy AR System Server 7.0.01
BMC Service Management Process Model for Service Delivery 7.0.00
BMC Service Management Process Model for Service
I need a copy of this document for BMC AR Server V7.1, can someone
perhaps send a copy to me? The support site is not helpful at all.
Kind Regards,
Basil Webster
Siemens IT Solutions and Services (Pty) Ltd
Remedy Developer
Local Production Centre Infrastructure Operations
Siemens
Hi Jennifer/ all,
Fully agree with you haven't seen a BMC product so easy to install..they
have done a good job on that front.
I have an issue with the Authentication method as Remedy, it just doesn't
authenticate, also I would like to integrate it with a custom Application
and if the
Sounds like the printer considers the image a background.
Did you try setting it to print backgrounds on web pages?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meenakshinathan
Sent: Thursday, April 03, 2008 7:34 AM
To:
I am trying to change submitter mode to locked on a new remedy install. I
keep getting an error stating I do not have write permission to ar.cfg.
I went to the server, and validated that ar.cfg does indeed have permissions
on it for the user that arserver.exe is running under.
This server is not
Hi ALL,
One of my friend has a requirement on the Remedy Code Backup. The requirement
is that he needs to schedule a job on a weekly basics to just take code back
not the data (tickets) in the system.
FYI .. They are not using any source control on the system.
Please advice if any one
It won't have to know. Any AR Server can receive data from another
server through DSO, as long the correct DSO password is configured
everywhere. Even the Secondary should be able to receive the data. In
fact, if it's strictly an independent copy, the destination isn't
supposed to even need a DSO
I appreciate the reply, sorry for my ignorance but I just can’t figure out
where to set up the Archive Delete. Can you point me to this area of the
application?
Thanks.
Brittain, Mark wrote:
I only retain incoming error email for three days by running an
Archive Delete from Source on the
Use aradmin.exe from the command line to perform definition backups in a
Windows scheduled task. For example:
c:\program files\ar system\admin\aradmin.exe -x server_name -u
user_name -p password -o error_log_file.log -e definition_file.def
Chad Hall
(501) 342-2650
We do it with a straight simple Escalation that runs each day at 1 AM
Run If:
( 'Create Date' ($TIMESTAMP$ - (4 * 86400))) AND ( 'Message Type' =
Incoming)
Run Process Action:
Application-Delete-Entry $SCHEMA$ $Email ID$
Fred
-Original Message-
From: Action Request
Well, you could run an automated limited DB backup of just the AR System
metatables. Wouldn't be hard to figure out which ones they are, if you
understand the structure of the file names at the DB level. Others have
reported running non-DB backups from the command line - search the archives
and
I am trying to change submitter mode to locked on a new remedy install.
I keep getting an error stating I do not have write permission to
ar.cfg.
I went to the server, and validated that ar.cfg does indeed have
permissions on it for the user that arserver.exe is running under.
This server is
As several people suggested, the problem seemed to be in the Run If of
'TR.Status' = Completed causing an endless loop.
That would only make sense if the filter were setting the value to Completed,
but all it is doing is sending an email.
But I changed Run If to 'Status' = Completed AND
My BMC Support login doesn't appear to work - anyone else having this
issue? NOT having this issue? Like to know if it's just a personal problem
or something more endemic.
Rick
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Rick,
I have no problem logging in.
Dwayne Martin
James Madison University
Original message
Date: Thu, 3 Apr 2008 09:14:59 -0700
From: Rick Cook [EMAIL PROTECTED]
Subject: BMC Support login
To: arslist@ARSLIST.ORG
** My BMC Support login doesn't appear to work -
anyone else
Rick...Mine is working.
Warren
On 4/3/08, Rick Cook [EMAIL PROTECTED] wrote:
** My BMC Support login doesn't appear to work - anyone else having this
issue? NOT having this issue? Like to know if it's just a personal problem
or something more endemic.
Rick
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Well, I'm glad to hear it. For me, it doesn't even recognize that I exist
when I clicked the Forgot my password (which I didn't) link. Got a
message saying that my email address was invalid or unrecognized.
This isn't good...
Rick
On Thu, Apr 3, 2008 at 9:20 AM, Warren Baltimore [EMAIL
The AREA LDAP connector was not working for us. This was in an
environment with 3 logical servers on 1 physical Solaris server. All
servers were separate installs (had their own database, etc). AREA LDAP
worked on one server but not the others and everything was configured
correctly.
Support
If that is the plugin that gets logged in the new (to me)
arjavaplugin.log, then in fact it is used by the SLM 7.1 application to
attach service targets and milestones to Incidents. When I applied
patch 002 to ARS 7.1.00.001 using the file replacement method, it
stopped working and started
Tadeu,
Weve done this in the past by:
· Creating a View Form that overlays the arschema table
· Create a Display-Only form with a Table Field that pulls in the
Form Name and Schema ID of each data-holding or regular form
· Add a button that then does a
Hi All.
How could I execute a command to get the quantity of records in a table?
Our test environment has not license ... and because of this we have a limit of
2k records for each table...
I'd like to know when my table is full (i.e. if there is with 2k records)
Is there some way for
Nope. Not yet.
Support has confirmed the java plugin is causing the failure but not why
- yet. They will be issuing a bug/issue # when done.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, April
Can you share the technical reason for the failure?
Thanks,
Axton Grams
On Thu, Apr 3, 2008 at 1:46 PM, William Rentfrow [EMAIL PROTECTED]
wrote:
** The AREA LDAP connector was not working for us. This was in an
environment with 3 logical servers on 1 physical Solaris server. All
servers
I just checked and Service Targets/milestones appear to be attaching
correctly.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, April 03, 2008 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: New
When I see something like this the DBA in me starts pacing in my brain.
A few things I would check:
1. Indexing. Since the QA system is the slower one I'd wonder if a
large number of records had been added to this field and then deleted,
perhaps over time, and that caused the
You could also try creating an active link or filter that runs on Submit, and
does an sql query of the db. Something like select count(*) from form_name.
It would put this value into a display-only integer field.
Then a following filter would run if the integer field 1990 and say,
Warning!
ARS 6.3p20 Solaris/Sybase
Having trouble consuming a web service. Remedy produces an envelope
that looks like this:
soapenv:Envelope
xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/;
xmlns:xsd=http://www.w3.org/2001/XMLSchema;
xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance;
Dear List,
We implemented spell checking using the “Sample:SpellCheck” active link as a
pattern. It works fine in XP/Office 2003. But in Vista/Office 2007 the Spell
Check window opens behind the Remedy form, and we have to minimize the form to
see it.
Anybody else run into this, or know how
I disagree with the easy to install part. I'm working on it now, and
BMC Support is stumped. The files are there and the /rkm directory
shows up in Tomcat, but it won't start, and doesn't give any errors
explaining what is wrong.
It is probably easy to install in certain conditions, but in my
More info:
We have a user with Office 2007 on an XP machine, and it works OK. This
suggests that the problem is with Vista.
Dwayne
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Platinum Sponsor:
In my case it has taken at least one webex to perform various
housekeeping and configuration tasks that the installer fails to do (and
are largely undocumented) for each version and patch of RKM/KMR that has
ever been released. There are really only two people who can help you -
Darren at RKM and
I had that issue once many years ago.. I do not know why it was caused but I
am guessing it happened at the time I tried to delete that field and it
wasn't successfully deleted.. it was not seen from the Admin tool but I
could still see it in the T table and there was a row in the fields table
I haven't yet used or upgraded ours to 7.2, but version 7.1 seemed pretty
simple once I had some of the initial problems cleaned up using a little
help from both Remedy Support and then later from Right Answers when we did
an integration with Right Answers packs..
There are some outstanding
Not sure if you got what you needed yet, but here's a straight sql query to
do what you are asking:
Joe D'Souza wrote:
In the intention to clean up the phone number information that is coming
from a PeopleSoft database that has phone numbers in a practically free
format I am trying to write
Hi people,
I need to check some queries... but I'm having some problems with them...
How can I analyze this :
SELECT T57.C1,T57.C1,C8,C7,C536870919,C536870915,C536870916,C3,C53687
0914 FROM T57 WHERE ((T57.C536870968 = :SYS_B_0) AND
(T57.C536870941 = :SYS_B_1) AND (T57.C3 :SYS_B_2))
You hit the nail on the head. When the OS was upgraded, the JVM was
also upgraded to 64 bit.
Our infrastructure group is really pushing 64 bit, especially the
WebSphere folks. With everything headed in that general direction, I
sure hope BMC starts releasing 64bit native server code.
I didn't get what you were trying to send but, I did work out a pretty good
query that cleaned up the results on a view form, but they are not willing
to accept that solution as its a view that is build from the Oracle
database, so outside the application interface.. they are looking for a
We're in the process of converting all our old Run Macro active links to
Open Window actions since this has been unsupported for a while now.
Also, the nice little converter will go away when we upgrade to version
7. I'm running into problems with a macro action that writes a report
to a
EVERYONE,
Next time you login to support.. Test something for me...
Do a search of all your tickets.. not for just you... but for the whole
support ID..
Did you find people and companies you do not know ?
Maybe it is just me..
Joe,
You do know that you can use the TRANSLATE to drop characters as well
(so you don't need to use REPLACE). If there is no matching character
to translate to Oracle will drop that character off of the output
completely.
You can also use any Oracle function inside of a Set Fields SQL
I just realized I meant to give an example
Say you are on an Oracle db and you want to force all of your Login
Names in the User form to be created as upper case only. You could do a
Filter on Submit, Modify, Merge of Form User with a Set Fields action.
Set the field Read Value for Field From
I'm not sure on version 6.3, but in certain versions of ARS/MT 7.0.1 the
way that XML was generated with respect to the inclusion of the
namespace identifier changed from one patch to another. We were able to
fix it by patching both the ARS and MT components.
So, you might try updating (or
Hackers,
I must admit it's been about 2 years since I've compiled anything using gcc.
Anyone have a default Make file for compiling the arealdap.c and creating my
own arealdap.so file for Linux RHEL-3?
--
-Geoff Endresen
Amazon.com
Fred,
Thanks for your response... I did consider the Direct SQL within the set
field action. Problem with that would be during Submit.. when I fetch the
data from PeopleSoft, there is no entry already committed to the interface
table, during the submit operation so I cannot really run a direct
Fred!
You're the man! I had almost forgotten about the option to use the pseudo
table dual! When I realized the entry is not yet committed to the database I
thought it was pointless to even consider direct SQL! All I saw was a dead
end :-) But now I know better - and thank you
I haven't
Chris - thanks for the plug.
But yes - the Kinetic Request product is an excellent solution/strategy to
allow access to the Remedy system for end-users.
I think the crux of the problem is -- you want a front end that is easy to
make requests. You also want the fulfillers of requests to be able
http://arswiki.org/projects/arapi/browser/trunk/7.1/linux/src/area/skeleton/Makefile
On Thu, Apr 3, 2008 at 6:47 PM, Geoffrey Endresen [EMAIL PROTECTED]
wrote:
**
Hackers,
I must admit it's been about 2 years since I've compiled anything using
gcc.
Anyone have a default Make file for
If they remove all native stuff (jni) from the java api and refactor all the
existing code (email, fb, mid-tier, etc.) with 7.5, you will be there. It
is my understanding that the native stuff will be gone, but I've not heard
anything about refactoring the existing apps. With mid-tier 7.1, the
I have a Java 7.1 API program that takes a qualification from a file and
takes action on it. This is working fine till today when I added this Qual
to the file
'Field' = Int'l blah
The value between Int and l is a hex 92 character
Int'l is short for International, and I'm told it needs to
That's the one for 7.0.01. The one for 7.1.00 is under the 7.1.00
documentation section on Support Central.
7.1.00 documentation can be found here:
http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_15
0524_0,00.html
And the specific document can be found here:
Hello,
We are trying to design a common SLA whereby we intend to develop a
mechanism to reduce the total no. of SLA's in the system.
Here the system has to be intelligent enough to guess at the time the ticket
is created, that how much time this
combination of certain fields has to
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