Hello,
I wanted to know After Database , server , CMDB installation .How
much time generally required for the ITSM 7 Installation takes
Regards,
Nainita Dalvi
SIEMENS IT Solutions and Services
130, Pandurang Budhkar Marg, Worli,
Mumbai, INDIA - 400 018.
* : +91 022 -
Dalvi, Nainita IN BOM SISL would like to recall the message, Related to
Installation 7.0.
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Hello,
When you open an attachment from midtier interface it opens two windows
one with attachments and another one empty.
There is a way to avoid this empty window?
Thank you.
Oscar Brotons.
IT Consultant.
No idea if this helps or not, but this is from the readme for AR 7.1. Might
be something to look at:
Depending on the web server you are using, you might see the following error
message when
you start the BMC Remedy Mid Tier.
2007-03-13 10:44:01,593 WARN [Thread-1]
Just a few observations on this point...please forgive me if I sound a
bit sardonic.
First, did anybody really need ITIL to tell them to do what Ben
describes in the first paragraph--i.e., Service Desk (I refuse to call
it that--it's the HELP Desk) should be the first point of contact for
Norm,
Have you run into this situation: . . . But then when you challenge those
decisions by asking, Why are we doing
XYZ? you get a very vocal and forceful, BECAUSE ITIL SAYS SO!
If so, how did you handle it. If not, how would you handle it?
Scott Parrish
IT Prophets, LLC
(770) 653-5203
Isn't that generally a people issue? Not to start a flamewar but you'll find
those individuals in any setting where there's heavy emotional committment +
ideology. To name a few...
-Religion
-Politics
-Global warming (both sides quite frequently)
-Fishing (often referred to as [EMAIL
The original question was asked about ITIL and ITSM 7.
BMC is suppose to have ITSM 7 extremely ITIL compliant... how can one use ITSM
7 and expect the users not to follow ITIL in all areas of the IT organization?
Yes, there will be many o-departments boasting about 'We don't need to follow
Norm,
So is your issue with ITIL or is it with those who drink the ITIL cool-aid?
Along with ITIL you also rattled off CMM, CMMI, Six Sigma and TQM. Does a
set of standards, best practices or framework exist that you agree with (ISO
maybe?)?
One of the things that I've come across is that within
William hit the nail on the head. Most of these issues are people related.
Either there was no buy in at levels, all levels were not involved in the
decision/definition/implementation process, or the appropriate training was
not given. Not knowing who the Owner is, is a communication/training
One need only to click on the SERVICES link on the IT Prophets website
to understand your perspective.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Tuesday, May 06, 2008 10:06 AM
To: arslist@ARSLIST.ORG
While I don't believe that's 100% true I won't argue with that. However,
I'm trying to get an understanding of your perspective (that's why I asked
the questions).
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion
I will be out of the office starting 05/05/2008 and will not return until
05/12/2008..
If this is an issue regarding Remedy, please contact the ITSS L1 General
Support group at .1-866-8527.
If this is an escalated Remedy issue, please contact Roney Varghese.
If this is a management issue,
I would add that not only do most organizations not hire someone as only
a do as you are told resource, if you adopt that mindset you can get
into a lot of trouble. I've been on site at places where people did
exactly what management told them to do, which was flawed, then the
managers became
AR Server is like that famous burger slogan, you can have it your way, as long
as you write the code, yourself. If you don't want to follow ITIL, don't get
ITSM, develop your own applications.
Isn't this the problem though? In many cases (including one we're going through
right here at
Wow, thanks Kathy for starting this thread with the below seemingly
innocent question:
---
Kathy Morris wrote:
Hi,
In Remedy ITSM 7.0.1 - who should be the actual Owner of the ticket.
Should it be the assigned group or the Help Desk?
There seems to be a smoldering issue here.
In previous versions, you could customize the dickens out of the ootb
applications (To fit your business needs).
However now with ITSM 7, customization is a four letter word.
You are allowed to configure it, but if want to customize it you are
Well, it's really about to what level companies are willing to buy into
ITIL. If they want full ITIL, customization of ITSM will reflect that by
being minimal. If they want some hybrid of the old and the new,
customizations can be extensive, and therefore practically non-upgradeable.
Not saying
Hey everyone
I'm trying to use AR Import to get about 1800 sites updated with the
correct address and zip code. I'm doing an update, so I have the Site
ID field in the .csv. When I try and do the import, I get the error:
The value(s) for this entry violate a unique index that has been
Anyway, this is just my two cents on this topic. Working in I.T.
requires more of us than it used to. We can't be bearded hermits hiding
in dark server rooms doing mysterious things all day. We have to be
professionals who know how to interact with others and work for the good
of our
Kevin,
I do not think that if you customize ITSM 7 that you are breaking BMC's
rules. At the BMC User World in Vancouver, one of the pre-conference
tutorials (a tutorial developed and taught by BMC) was title In-depth
Analysis into Best Practices of BMC Remedy IT Service Management 7.x..
Lesson
Hi,
I guess you could temporarily disable either the filter or the index, and
then fix up your related data after the import...
Best Regards - Misi, RRR AB, http://rrr.se
Hey everyone
I'm trying to use AR Import to get about 1800 sites updated with the
correct address and zip code.
SP We can't be bearded hermits hiding in dark server rooms doing
mysterious things all day.
So, if I understand you correctly, ITIL Best Practices say that I should
shave more and get a tan? :-) I can live with that.
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough,
Actually, I'm not sure that applying customizations to ITSM 7 are in
contravention of ITIL - none of the ones that I have had to make to
Incident Management were built to get around some ITIL best practice
that is built into the OOTB application, they were built to fix some
idiotic lapse on the
I'll probably just have to create a staging form and then push it over
with a filter/escalation later.
I just can't do it during business hours today, which is what I was
hoping for.
Thanks Misi
-Original Message-
From: Action Request System discussion list(ARSList)
Scott,
You are correct, but BMC sales folks often tell you that you either
shouldn't customize or that there is no need to. They also like to push
for any customizations, even small cosmetic ones, being something you
should hire BMC Professional Services to do.
On the other hand, BMC
Shawn,
I agree, but what you have stated is a far cry from . . . breaking BMC's
rules
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, May 06,
I agree with you on the patches, Shawn. It may be easier to use, but I
can't imagine telling a customer (or my manager) that I want to install a
patch, though I have no idea what effect that patch will have because I
don't know the contents. Surely there's some ITIL practice being violated
here.
Hey Fredrick,
I'm trying to update old record with new data.
According to the help file (actually deletes the record and then
reinserts it to perform the update.), it still deletes and recreates
the record when that happens, so record number 1 is deleted, a new
record number 1 is created with
The record delete must be a v7 change (Import v6 help does not mention
it). I might have expected ARS to delete the record when choosing
Replace in the Preferences, but I would not have expected the system to
do a delete on Update (since on Update only the fields being imported
are replaced).
A delete of a site record causes a delete of the related site alias records
- check the filters! An Update is an Update with no delete. Don't use the
replace option myself but that may cause a delete. Then again, I very
rarely use the import tool.
One thing I do use is logging... (eh Misi?)
We upgraded to V 7.0.01 last year from V 5.01. I still have some
occasional users out there with the V 5.01 WUT. I recently created a new
form and discovered that a selection-drop-down list field does not work
on the V 5 WUT.
I plan to get everyone upgraded, but I was hoping to be able to do it
I don't think so. The API around the drop-downs changed between 5.0.1 and
7.0.1 (the check-box option, among other things), and the older client API
won't mesh with the newer server one. The answer is to upgrade them.
Rick
On Tue, May 6, 2008 at 2:23 PM, Mayfield, Andy L. [EMAIL PROTECTED]
I found out how to add a custom css without messing up my menu bar. I
created an ARSystem.css file that included only the classes that I
want changed. I added this to my Support Files for my application.
I was able to modify the td.BaseTableCell,td.BaseTableCellOdd classes
to get it to show
There was a change to enum in 5.12 in that the values can be as they were
(0,1,2...), or set arbitrarily (1000, 2000, 3000), or queried (though the
third option has never been used by BMC and the Admin tool does not support
it). ITSM 7 makes generous use of this. I expect that that is your
I used a custom numbering of 2, 4, 6 and 8. I did this so that I would
be able to go back and add other option in between.
I believe at this point I am just going to convert to a search menu
setup and be done with it. That's probably the quickest and easiest way
to get through it at this point.
Or simply add dummy values (and a filter to dissuade users from selecting
them) and revert to the old style numbering. The search menu in a different
field can be used in a filter to convert to the selection value as well.
Cheers
Ben
-Original Message-
From: Action Request System
Hello,
I was wondering what is involved to get to work in the UK. I live in the
United States however I would like to work in Europe. Who do I contact to get
permission to work overseas.
In a message dated 4/8/2008 7:22:30 A.M. Pacific Daylight Time,
[EMAIL PROTECTED] writes:
**
I keep trying to add in our development server into the account login in
screen. For some reason it keeps wiping out the dev server. Before it used
to
work. Then I upgraded the user tool and now I can not add in the development
server. What a pain. I went to see if my preferences were
Koyb,
What version of the user tool did you upgrade from and to?
I ran into some similar issues after the version 7.0.01 Patch 004 upgrade,
which moved the default home directory from the current user's profile into the
All Users profile (C:\Documents and Settings\All Users\Application Data\AR
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