Dave,
Last I heard, which was last week, is this quarter. Still, no definite date
has been set.
Marc
Shellman, David
[EMAIL PROTECTED]
Hi All,
Which Remedy API can I use to talk to Tivoli wpostemsg?
Kind regards,
Fritz
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Hi all,
Trying to do some training on the web and users noticed that the
Progress bar is not selectable on new. Modify is fine, New is not
there.
Web, no drop down:
Client side:
Anyone ever run into this issue something not showing up in the web?
The Changes show up in
Env = Unix Solaris / Oracle / ARS 7.01 / ITSM 7.03
Customer attemps to run canned report via web interface and receives the
following error: Error during processing : ARERR [9260] Report location is
missing from report settings configuration page. Please see your
administrator.
When I look up
The latter, Robert. You must have a BOXI server, or Crystal Reports Server
v10 or 11 installed and then you configure your mid-tiers to use it to
display reports. All the information is in the Mid-Tier 7.x Guide, since
you need to install a piece of the Mid-Tier, the Crystal ARWeb Viewer on the
You need a Business Objects reporting server setup in order to run Crystal
reports on the web.
On Thu, Oct 9, 2008 at 9:07 AM, rdalton [EMAIL PROTECTED] wrote:
Env = Unix Solaris / Oracle / ARS 7.01 / ITSM 7.03
Customer attemps to run canned report via web interface and receives the
Env = Unix Solaris / Oracle / ARS 7.01 / ITSM 7.03
Customer attemps to run canned report via web interface and receives the
following error: Error during processing : ARERR [9260] Report location is
missing from report settings configuration page. Please see your
administrator.
When I
Gary,
Not sure if you saw my recent post on archiving but I had a problem with
archiving that was related to the form being archived (not the archive form
itself). A filter that triggered on a delete to send a notification was
preventing the archive process from executing - actually it would
Mid-Tier patch 2 to patch 4 is not an issue as the Mid-Tier install does
not do anything to the database.
You need to upgrade the Prod CMDB to 2.1, then it is a simple matter to
copy (Backup/Restore) the database.
NOTE: Save the database data that holds the license information on Dev
first so
Joe,
if you are on Oracle let me know. I may be able to help you with a slight
backdoor method to copy your prod DB to Dev after blowing up your dev DB, by
copying just the structure, meta data, and configuration data, and leaving all
your main application data on prod..
What is this method?
I've never run into that. The first thing I'd try would be clearing the cache
on the Mid Tier, and if that doesn't work, go into the Admin Tool and look at
the form. If the Save button is available, click it, and try again after the
Mid Tier re-caches.
From: Action Request System discussion
Less than a month to go to the UKRUG ( UK Remedy User Group) on
November 5th in London at One Great George Street,
Please register your interests Technical or Business streams so we can
gauge how may people are in each stream.
Confirmed topics So far:
BMC - Blade Logic how will it fit with
I thought it might be something like that - thank you so much for the quick
response - greatly appreciated!
(btw - sorry to everyone for the double thread - total noob)
Matt Reinfeldt wrote:
The latter, Robert. You must have a BOXI server, or Crystal Reports
Server
v10 or 11 installed
This works for dropdown boxes too! I just love this list! Thanks for
the info Gordon!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Thursday, September 25, 2008 12:49 PM
Yeah, lot of that going around. Many placement firms don't seem to know the
going rates for Remedy developers, which means that they can't educate their
customers about same, so they end up billing us out like offshore Java guys,
driving rates down all over. One large firm I spoke to didn't even
I actually remember something like this from 2006 or so... in a very early
version of ITSM 7 on mid-tier 7.0.01. I think the drop down was visible, but
did not work at all. I seem to recall one of the early patches fixed it. What
patch levels of mid-tier and ITSM 7 are you running? I
One other item worth mentioning: Support is adamant that they will not
officially support the database copy method. You can do it and they will still
provide support, but if the underlying root cause of the problem turns out to
be a direct result of the database copy, they will NOT provide a
We are on patch 2, which I was just testing our Test server works fine,
Dev server does not and prod does not.
So something else going on. All systems are on the same patch 2
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
..also, your screen shot makes it look like you have customized the Incident
form view somewhat. If so, there is always that chance that you have changed
the layering of objects in the view and hidden the button under something else.
Things like that usually require that you re-save the form,
I had expected that BMC/Remedy was going to make an announcement about
7.5 at User World. Since User World was canceled, news concerning 7.5
has been sparse. Anyone heard any recent news?
Thanks,
Dave
Dave Shellman
Phone: (717) 810-3687
Fax:(717) 810-2124
email: [EMAIL PROTECTED]
Tyco
Remedy Software Engineer
Employment Status: Full-Time
APPLY ONLINE ONLY:
http://recruiter.kenexa.com/corpexp/cc/CCJobDetailAction.ss?command=CCVi
ewDetailjob_REQUISITION_NUMBER=132422ccid=1sn5RRaP6Ig%3D
LOCATION: Broomfield, CO
REPORTS TO: Manager Remedy Services
RESPONSIBILITIES:
You're welcome!
Gordon M. Frank
Remedy Skilled Professional
ITIL V3 Certified
Lockheed Martin
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Thursday, October 09, 2008 9:44 AM
To:
I'm a Principal Consultant for Infosys Technologies - we are normally
looking for people - meant to send that off-list - but the 'reply-to-button
and lack of coffee' feature on gmail still exists...
On Wed, Oct 8, 2008 at 5:09 PM, Robert Thomas [EMAIL PROTECTED] wrote:
Yes,
What type company
The beta tests however must be soon enough as I noticed that from about 2 weeks
you have the option or raising a Trouble Ticket citing it as a ARS 7.5 problem
as 7.5 is already made available on the version list..
Joe
- Original Message
From: Marc Burick [EMAIL PROTECTED]
To:
Its basically oracle exports taken in segments, first the structure only, then
data from the T tables excluding data from applications by taking data from
tables whose form names begin with prefixes like CFG or SHR or User or Group
etc, I have a whole list of them if you need.. Then take data
Ahh, but gmail does have the mail goggles feature. Perhaps this new
feature would assist in the prevention of accidental emails being sent
to the list? I know I've sent a few in my career to the list that were
intended to be directed towards individuals.
Probably because there is such a _long_ list of things in the ITSM 7, AIE 7,
and SLM 7 applications that you have to manually fix after the restore. I am
still discovering and documenting new ones. So far I have documented these
over the last month+. It might be a little choppy since they
I can do MATH when I'm asleep and deprived of coffee :)
Saw that the other day and thought - hum now people will have calc open all
the time :)
On Thu, Oct 9, 2008 at 8:50 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
[EMAIL PROTECTED] wrote:
Ahh, but gmail does have the mail goggles feature.
Yeah, I had the same thought - I'd need something more difficult than simple
arithmetic to thwart a stupid email. Like a hammer that pops out of my
laptop and says Hey, you're about to send a stupid Email!
Rick
On Thu, Oct 9, 2008 at 8:58 AM, Robert Molenda [EMAIL PROTECTED]wrote:
** I can do
Lol, they need to add some advanced heuristics to gmail to check to see
how dumb your email will really be!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, October 09, 2008 11:09 AM
To:
Does anyone have a documented method to do this in 6.3?
Jim Nowak
Infrastructure Tools
OfficeMax Inc.
630-438-7365 w
630-414-0193 c
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, October 09, 2008
The BETA test is still underway. I understood they are targeting early next
year.
Alan
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, October 09, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System
Not even - $55 inclusive? That's $2200/week.
My travel expenses for this week alone are about $3200. Granted that's
a bit expensive...
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
-Original Message-
From: Action Request System discussion
At that rate, travel/living expenses would have to be minimized. That
could be done if you have a one-bedroom apt and had three roomates. I can
read the writing on the wall.
In Joshua's defense, he knows the going rates. He won't contact anyone
directly if a contract is below their rate.
Drew
55 in Baltimore is less than junior rates.. Gas is perhaps the most expensive
in the US in the DC / Virginia region - whats it like there now 4 buck 50 to a
gallon? And if you choose to live in the outskirts of Baltimore which might be
cheaper on rents, you'll still end up paying the difference
I will be out of the office starting 10/09/2008 and will not return until
10/13/2008.
I will be checking email / v-mail regularly. If you need to speak with
someone immediately please call (or email) Kim Hawley at 724-539-6145 or
Kathy Bangor at 724-539-5648.
As far as what I have seen, when you start archiving, all filters that fires
on Delete and are Enabled on source form are executed(tested with Delete
From Source option).
One weird thing, I have seen is, even if you turn off Delete workflow at the
time archiving is happening, it still
55 all inclusive would be even worse.. might be just a wee bit manageable if it
were 55 an hour with 95% remote work so you cut down travel expense to 5%.
Something like a day every 2 or 3 weeks on site IF there is no air travel
involved.. ELSE it hardly would make a difference..
IMHO at most
When did the Beta start? We are signed up for it and I didn't get a heads up
about having received access to download the code?
Joe
- Original Message
From: Alan Blake [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, October 9, 2008 12:26:58 PM
Subject: Re: AR System 7.5
**
Well, it's all about what a willing seller and a willing buyer will agree
to. I don't see the logic in working for that kind of rate - many perm jobs
pay more, with full benefits. I guess pathetically low rates like this will
be offered as long as qualified people accept them. Others have to
We also use a checkbox in a table field. Pretty cool feature! We do have
issue with people using WUT 7.0.01 with patches 5 6 cannot use a button to
check all. Funny thing is that it works fine in 6.x clients back to 6.0.1
patch 1321 and no problems with 7.1. We haven't noticed any problems
That really depends on the definition of 'qualified' people doesn't it. I mean
why would someone who is really qualified (in the true sense of the word)
accept something lesser than what he/she thinks she is capable of making.
Especially when you know that the city you are going to be working
I agree on Josh's knowledge, etc - I have talked/emailed him a few times
myself. I certainly wasn't trying to give him a hard time - just
commenting on the market in general...
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
-Original Message-
The single worst rate I have ever seen was after the tech bubble burst
in late 2001 or so - it was $35/hr all inclusive.
I hope we're not headed that direction againif so I may take up
breadmaking or some other tangible products career :)
William Rentfrow
Principal Consultant, StrataCom
I saw a rate like that about 18 months ago. I doubt if that one got
filled. Otherwise, it's a race to the bottom, and at some point, a lot of
us will lose their jobs if we're not willing to compete on the world
market.
Yes, a lot of the people on this list still have great jobs that pay a
lot.
I may take up to bar tending :-) I look more like a bar tender anyways than a
software developer! Might fit in there real well
- Original Message
From: William Rentfrow [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, October 9, 2008 2:42:57 PM
Subject: Re: Job: Remedy
What, prey tell, does a bartender look like?
Or a software developer for that matter?
:-)
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, October 09, 2008 2:53 PM
To: arslist@ARSLIST.ORG
Hi group,
We need to move the ARSystem database from the old SQL instance
to a new SQL instance. Can you please let me know what the application
connection strings (like changing the database name in ar.cfg etc.) may be
changed? What are the steps to be followed for that, or what
Actually to come to think of it there's a very little difference :-) But I'm
one of those who wears my hair long and a few earings and have even got
mistaken for a musician at a concert that I was at recently.. Might not sound
like me at all but that's how I go around in casual..
Joe
-
Wow! that was almost a description of Rick Cook (j/k)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, October 09, 2008 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy
The open BETA started beginning of Sept. You can send an inquiry here
[EMAIL PROTECTED]
Alan
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, October 09, 2008 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR
Try this: What'll it be? Hmmm? Try that. Come on. We haven't got all night.
Try it.
What'll it be, HM
--Tim
- Original Message
From: Joe DeSouza [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, October 9, 2008 1:53:10 PM
Subject: Re: [ARSLIST] Job: Remedy
All you need to do then is make sure that the ARAdmin account has the same
password. The password is encrypted if changed from the default and resides in
your ar.cfg file. If you do not find the password line in the file it means you
are using the default password.
Other than that there is not
Of course, I went out to bmcelite.com to see your profile.
Unfortunately, you've not yet set one up. C'mon Joe, stop slacking...
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, October 09,
I wanted to go in as Jack Sparrow 2 Halloweens ago and didn't need a wig if I
had :-) I went in as a vampire from the Covenant instead..
- Original Message
From: Sanford, Claire [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, October 9, 2008 3:09:57 PM
Subject: Re: Job:
To all of the recruiters who post here: We always appreciate it, and we're
not trying to bash you. But please, for your good and ours, some of you
need to do more research on what appropriate rates are for senior Remedy
developers, and make it clear to your customers that those rates are higher
Claire, dear, I'm afraid it's been too long since you've seen me. :)
For those who have not had the pleasure, no one would confuse me with a
rock star. Unless it was one of those guys from the '70's bands who let
himself go a bit...
Rick
On Thu, Oct 9, 2008 at 12:09 PM, Sanford, Claire
Sounds like my last design meeting
I guess the jobs really are similar.
On 10/9/08, Tim Widowfield [EMAIL PROTECTED] wrote:
** Try this: What'll it be? Hmmm? Try that. Come on. We haven't got all
night. Try it.
What'll it be, HM
--Tim
- Original Message
From:
OK, here's another one, I'd like to lock down a drop down list field,
but I would like the user to be able to type in the field when they are
searching.
The reason is: when they select the drop down list (list A), they have
to first select 2 other drop down lists first (to get the data for the
Hi all,
I am having an issue with Remedy in that when a incident is resolved the
product name field is being blank out. This is nothing I did, so it is
out of the box code.
We are on AR Server 7.1 patch 3, Server Desk 7.03 patch 7, and SQL 2005
server, and Windows 2003 AR Server. I have
Or you could have Change Fields active links that fire on the various Window
Types. On Query, it would leave the fields all enabled. On Modify, each
field would only be enabled if the preceding one was populated and
validated.
Rick
On Thu, Oct 9, 2008 at 12:59 PM, Kemes, Lisa [EMAIL PROTECTED]
Wow!! Thanks Rick, I would have never thought of that trick.
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, October 09, 2008 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Lisa,
You would have to do some ARS magic.
Add a DO field in the same position as your dropdown. On Open window
with $OPERATION$ = Query do a Change Field Active Link to Show the
display_only_ARS_Magic field.
On search you will need to build the qualification in your hidden Query
Bar (field ID
You must change all the references to the ar.cfg file (ar.conf) regarding your
current instance.
Also you must check and be sure that your host file has been update if your
hosts name changes for the app server and the db server (just in case that the
db is set on a remote location).
An
KPBS, Inc. is looking to immediately fill a positon for: Remedy
DEVELOPER/Engineer
TYPE: Contract Position
TERM: 1 year with possible extensions
PROVIOSIONS: Contractor must be able to pass a Moderate Risk Level-Public
Trust background check
LOCATION: Client site is in Tuscaloosa,
Information on the beta programs, and the expected release timeframe for
AR System, was posted to the ARSList in July, 2008 - but can also be
found on the BMC DN here:
http://developer.bmc.com/communities/message/79512#79512
-David J. Easter
Sr. Product Manager, Solution Strategy and
Hi folks, this should be a no brainer but I cannot wrap my head around it.
Trying to do a formula to put N/A in a field on my report if the last
resolved date is null. Here is my formula
if {HPD_Help_Desk.Last Resolved Date}= then N/Aelse {HPD_Help_Desk.Last
Resolved Date}
It returns A
**
David,
That was July and this is October. Many things have changed since July. No 2008
BMC User Group for one.
I don't have my Carnac hat on for this one. Is 7.5 still on schedule?
Dave
-
[EMAIL PROTECTED]
(Wireless)
From:
Can you try the is null function?
if isnull({HPD_HelpDesk.LastResolveDate}) then N/A'
else {HPD_Help_Desk.Last Resolved Date}
Steven Iocco [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
10/09/2008 07:06 PM
Please respond to
arslist@ARSLIST.ORG
Hi, yes I have. I get an error saying a string is required here and
highlights the {HPD_Help_Desk.Last Resolved Date} after the else.
Thanks
Date: Thu, 9 Oct 2008 19:12:15 -0500From: [EMAIL PROTECTED]: Re: Crystal
QuestionTo: [EMAIL PROTECTED] Can you try the is null function? if
Steve,
Try
if {HPD_Help_Desk.Last Resolved Date} is null then N/A
else {HPD_Help_Desk.Last Resolved Date}
Joe
- Original Message
From: Steven Iocco [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, October 9, 2008 8:02:00 PM
Subject: Crystal Question
** Hi folks, this should
My bad about the last email.. Melissa got the right syntax.. what I wrote would
be good for SQL comparison in a DB
Cheers
Joe
- Original Message
From: SUBSCRIBE arslist Melissa [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, October 9, 2008 8:12:15 PM
Subject: Re: Crystal
if isnull({HPD_Help_Desk_Work_Info.Last_Resolved_Date}) then N/A
else cstr({HPD_Help_Desk_Work_Info.Last_Resolved_Date})
This works for me. I added the cstr to the else statement.
Steven Iocco [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Thanks Meilissa and Joe, this works.
Date: Thu, 9 Oct 2008 19:49:35 -0500From: [EMAIL PROTECTED]: Re: Crystal
QuestionTo: [EMAIL PROTECTED] if
isnull({HPD_Help_Desk_Work_Info.Last_Resolved_Date}) then N/A else
cstr({HPD_Help_Desk_Work_Info.Last_Resolved_Date}) This works for me. I added
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