AW: Set Field comparison

Hi, I would suggest to create a View-Form. The underlying database view should look something like this. create view as select request_id, assignee_group, upper(your_search_field),your_search_field, what_else_fields_you_need, from your_schema Your Set-Fields Action must use this

Re: FW: DSL Data Update Rant

Hi Joe, Yes, there was one alias to remove from the Company Alias form which would otherwise cause the manufacturer import to fail on the Square D company. It also turns out that if you import DSL data to the product catalog/DSL and then remove the PDL staging form data then subsequent uploads

Re: FW: AIE Import Stops at 130000 Records

Hi Janie, Thanks for sharing your experience. I have checked the source. In fact the query to the source data excludes records where the field mapped to the CMDB Name field is null so there shouldn't be any issues. I run the big exchange isolated on one instance so there is no sharing of data

Re: Character Field Window

Thanks for the responses everyone--yes, digging into the javascript was where I was initially headed but I wanted to throw the question out to see if anyone already did this. This does have to work via the Mid-Tier so I ruled out any OLE stuff early on. I ended up building another form with a

SLA Measurement

Hi All, Anyone have issues will SLM were overall stop time is missing. Trying to figure out when SLA's are met and the date is blank, this happens a lot and I need to get this resolved. Also another issue we are having, we excluded Pending, but when the Incident comes out of pending, the clock

ITSM Incident Management

Hi everyone, Can someone tell me the default OOB values for the Status Reason menu drop down when Status = Resolved for ITSM Incident Management VERSION 6?? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779

Re: ITSM Incident Management

I presume you mean HPD:HelpDesk since there was no incident management in 6 # 7 7 EnumR0 6 Status(Status*) # Enum: -- Staged - 1000, Assigned - 2000, Pending - 3000, Work In Progress - 4000, Waiting - 5000, Closed - 6000, Bypassed - 7000 # 6 7 Enum

Re: ITSM Incident Management

Sorry. This is for TASKS. Here's the HPP statuses: 6 7 Enum 10 6 Status(Status*) Enum: -- New, Assigned, Work In Progress, Pending, Resolved, Closed Ditto for the actual values Cheers Ben _ From: Ben Chernys [mailto:[EMAIL PROTECTED]

Re: ITSM Incident Management

Thanks a lot. Yeah I didn't know what the previous version was called. Thanks for your info! Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent:

Re: ITSM Incident Management

Except I'm not sure Ben has answered your question. He's given you the 'Status' values for Help Desk, and you asked for 'Status Reasons' when the 'Status' is Resolved. The answer is there aren't any. In version 6, the only status that had 'reasons' was 'Pending', and the field that holds those

Re: ITSM Incident Management

Yeah that sort of answered my question. I assumed that everything else would be something that any other status reasons would be custom. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL

client RPC port is 0

Hi Group, I have a question. I have set the RPC external authentication port number to 390695 in the User tool and restarted the server. The plugin log however gives the client-RPC as 00. Is this normal??. I have checked the ar.cfg and it to reflects the change made

Re: Email Notification Error

Salma, You have probably created cutom email notifications that are sent when a ticket is modified and not excluded the Escalation user AR_ESCALATOR from firing those filters. As a result those filters get fired everytime an Escalation runs that modifies a incident record. Include the

Application Statistics not working (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Anyone have any idea why there are no records being created in Application Statistics form. I have setup Application Statics in the Admin tool. I am trying to monitor a couple of different applications and have them all enabled and set to 300 second

BMC Remedy ARS + ITSM Interview Questions

Dear Team, As i have completed my 1 year with ARS and ITSM application , planning to take up some interviews. Please can any one help me with some interview questions which are commonly asked . So that i can prepared for my interview . Please post me all the question which you guys faced