Thanks Steve.
ccrashh wrote:
>
> The ARSystem Email Messages form will automatically parse and submit
> tickets if the format of the incoming email is as follows:
>
> char-set: windows-1252
> #
> # File exported Tue Jan 6 09:04:16 2009
> #
> Schema: Some_Form
> Server: SomeServer
> Login:
>
Yes . . .
The infrastructure-oriented trade magazines have been running a few stories
about how Cisco may sever long-term relations with IBM (think Tivoli) and HP
(think OpenView) as a consequence of rolling out a new line of blade servers
(code name "California"). Understandably, IBM and HP don
Ain't that the truth
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Tuesday, January 06, 2009 5:56 PM
To: ar
Any time you make any change to RKM_config.xml, please lather, rinse, repeat.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, January 06, 2009 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM
I doubt that the decision was more complicated than comparing cost of
event with projected attendance. The cost of the event probably has not
changed significantly, but the projected attendance must be way, way
down. Lots of companies have travel restrictions because of the
horrible condition of
You are welcome.
Joe
From: "Bilinski, John"
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 6, 2009 2:29:50 PM
Subject: Re: Oracle 10g vs. SQL 2005 for supporting ITSM 7.1
**
Thanks Joe,
From my conversation with some internal DBA's and I think the winner i
Oops,
Forgot to tell you, after doing all that, in RKM I did the following:
Reset the cache, Reindex, then restarted TOMCAT (or whatever web server)
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
-Original Message-
From: Action Request System dis
Bruce,
We've had to remove Manufacturer1 because it shows up in RKM...
You have to delete any traces of that company from the following forms:
Group
FIN:ConfigCostCenterRepository
COM:Company
COM:Company Alias
CTM:SYS-Access Permission Grps
Tauf Chowdhury
Analyst, Service Management
Office:
The company list is Remedy driven, if you don't want the companies to appear
set multi-tenancy="false"
Alan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of bruce sisk
Sent: Tuesday, January 06, 2009 1:23 PM
To: arslist@ARSL
**
i simply want to default check the General option like the Published and Draft options are checked.
bruce
-Original Message- From: Alan Blake Sent: Jan 6, 2009 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.2 Changing the Search Screen **
I guess I don’t follow your question,
hmmm...so how does one remove the extra company values listed like My Company
and manufacturer from the companies list?
surely others have had to deal with this.
Frustrated
Bruce
-Original Message-
>From: Alan Blake
>Sent: Jan 6, 2009 1:07 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: RKM
Just my 2 pence worth but also remember that most Oracle replication methods
require the destination database to be in read only mode. Something the AR
System can not run against.
Kind regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
I guess I don't follow your question, what is it you intend to do? If you
simply want to add another external search option as a new checkbox you can
add that in the KMS_Config.xml file as Joe stated.
Alan
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist
Position Title: Remedy ITSM Administrator and Developer
Location: MacDill AFB Tampa, FL
Position Summary:
Responsible for the effective system administration, development, and
operations of Remedy ARSystem on a Windows/SQL platform. This includes
design, develop, test, install, upgrade, impl
We went with 10g for the same reasons and then just modified a lot of
workflow to turn everything into caps before it went to the DB. Then we
also modified the searches to make then case insensitive as well. All
the Admins who put data in just know to do all caps. We basically just
do IM, PM, CH
Works like a charm! Thanks everyone!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, January 06, 2009 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Window, Open tab
** Add a cha
John,
Just be very, very careful here. Obviously, seeking the opinion of
professionals is the way to go (having a conversation with your internal DBAs)
but DO NOT underestimate the effect that case sensitivity will have on your
user community, especially with regards to searches. Your DBAs may t
Add a change fields action to your Active Link to set the focus to either the
tab or a field on it.
Rick
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: "Kemes, Lisa"
Date: Tue, 6 Jan 2009 14:20:54
To:
Subject: Open Window, Open tab
Is there a way
Thanks Joe,
>From my conversation with some internal DBA's and I think the winner is
Oracle 10g due to the superior Replication features.
Thank you so much.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSo
I wonder if the current financial climate is just an excuse not to have it.
Howard
On Tue, Jan 6, 2009 at 1:53 PM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:
> ** Heck... Cisco just shut down it's Houston TAC for Support and sent it
> to India!
>
>
Hey Lisa, I think that you can do an active link that will cause that
page handle to be on top. It might be a set focus action or something, I
cannot remember off the top of my head.
You could add a display only field to your form, and whenever you do
your open window, set that field. Then, the ac
Is there a way to do an OPEN WINDOW action and have on of my pages in my page
holder be the one to be in "view"? I have about 5 pages in one Page Holder and
the one I want viewed with my OPEN WINDOW is like the 3rd page.
I know one of the things I could do is possible make my 3rd page the first
Bruce,
There is a file - I do not recall its exact name but something like
rkm_config.xml. You will find it there.
Joe
From: bruce sisk
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 6, 2009 1:01:21 PM
Subject: RKM 7.2 Changing the Search Screen
How does on
You are absolutely correct. Companies will still need HD support and
tools. By the same token BMC will continue to spend money on marketing
and sales. I would think, however, that all companies are going to cut
where ever they can. If cutting User World allowed BMC to keep some of
their experienced
Heck... Cisco just shut down it's Houston TAC for Support and sent it
to India!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin
Sent: Tuesday, January 06, 2009 12:32 PM
To: arslist@ARSLIST.ORG
Subject
David,
Please include a vegetarian pizza for me. And my kids won't eat anything but
plain cheese pizza.
Thanks for understanding.
Jennifer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David.M Clark
Sent: Tuesday, Ja
The slow economy is not going to make Help Desks stop running. And the
companies who can afford to purchase Remedy, with its ginormous price tag, are
mostly Fortune 500 companies or government entities.
Remedy is a long-term investment, which comes with a degree of support and a
certain life e
Has anyone else heard rumors of a Cisco buyout of parts or all of BMC
Software - resulting from the "California" blade server rollout?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Tuesday
You wouldn't want to modify any JSP files, really in 7.2 they did away with
a lot of JSP files and it is mostly servlet driven. Anyway, you would have
to explode the WAR and thus make patching difficult. You could look at a
JavaScript solution.
Alan Blake
Knowlysis
-Original Message-
Fr
Great idea, David! Will there be time to go to the Grand Old Oprey, or will be
too busy reminiscing and complaining?
Count me in!
Dwayne Martin
James Madison University
Original message
>Date: Tue, 6 Jan 2009 11:50:24 -0600
>From: "David.M Clark"
>Subject: Re: ADM: Other shoe jus
How does one set the little check boxes on the Search tab??
I imagine this is somewhere in one of the jsp files...
any help is appreciated.
Bruce Sisk
BFS Enterprises
PeoplePC Online
A better way to Internet
http://www.peoplepc.com
_
Not only that, but the market had crashed too, and even worse, peregrine
acquired Remedy, which initially questioned peregrine's commitment to ARS. That
in itself put many implementation projects on hold back then.
-Guillaume
-Original Message-
From: Action Request System discussion li
Okay, since BMC has dropped the ball on this we'll just have to handle
it ourselves.
Feel free to pencil in the week of September 14, 2009 to be in
Nashville, TN for David's Remedy User Group. (DRUG '09... Time for a
T-shirt design contest.) You can all stay at my place (bring a sleeping
bag) an
As I recall, 1300 people attended the rug after the dot com bust. The market
wasn't any worse then than now. Did any BMC customer or partner get asked
whether they would attend?
Rick
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: "VanSickle, James W"
Date:
The may also be thinking there is little money to be spent to attend.
If so many companies are laying people off, do they have the money to
send people to a conference?
Hell, I've put together an international conference before. It isn't
fast and it certainly isn't as easy as some may think.
Fo
There is also another side to this as well.
How many companies in the current financial climate can or are willing
to send some or all of their Remedy teams to such a conference? If I
was a manager trying to keep costs down, I might have a difficult time
justifying plane tickets, hotel fees, ca
Roger, on the surface that makes sense. But you can bet they haven't stopped
spending money on sales and marketing. And RUG is certainly that. It is the
one event they put on that stirs the pot, so to speak. They must think there
is no money to be made right now.
Rick
Sent from my Verizon W
I just cannot believe that BMC would not do a conference this year.
IMO, BMC needs to take a hard look at where to cut expenses for this event.
For instance, they can definitely cut on the guest speakers, like that Nicholas
Carr, that says that IT does not matter anymore! They can make it less fl
Actually sounds similar to Apple and MAC World.
My wife is working with some folks to setup a small venue for this summer.
They are finding that many places are booked for the summer and are now booking
for 2010.
Dave
-Original Message-
From: Action Request System discussion list(ARSL
I am sure no one can be surprised at this. They just laid-off 350
employees. My guess would be they don't have much in the way of
discretionary money. It is really too bad but that is they way of the
world these days.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell
I have an issue with attending any conference that is hosted by one of the
third party vendors. Too easy to become unbalanced and geared toward messages
from that particular vendor.
Just my opinion.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:
ColumnIT has done events similar to RUGs, only to a smaller, more local
group. Keynote address, guest speakers, tutorial sessions and customer
presentations every year in Atlantic City for the past few years. Maybe
they would pick this up??
-Original Message-
From: Action Request System d
**
i say we go where the lingerie models will be...i know that would be a Remedy for many of my ills.
just a thought...
-Original Message- From: Rick Cook Sent: Jan 6, 2009 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards
How much can it possibly cost to put on one of these? Isn't the entry
fees of the people enough to cover the costs?
I think that if someone on the list was motivated enough, they might
could even make some money by putting it on. If you have it somewhere,
like here in OKC, it would be a lot cheape
Daniel,
We submitted a proposal for presentation at the 2009 UserWorld on Knowledge
Management Best Practices. We want to be part of an event to share this and
would be willing to travel or participate in a virtual conference.
I suggest a LinkedIn group.
-Alan
Alan Blake
Knowlysis
Technically, wasn't it the hotel that botched 2008? And then made a miraculous
recovery for some lingerie models?
Rick
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: "Kemes, Lisa"
Date: Tue, 6 Jan 2009 11:07:24
To:
Subject: Re: Other shoe just fell
By "They" you mean BMC correct?
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel
Sent: Tuesday, January 06, 2009 11:02 AM
To: arslist@ARSLIST.ORG
Subject: ADM: Other shoe just fell, no UserWorld 2009, s
Apparently not only did they botch up the 2008,
They have decided to follow that up with just not trying for 2009
(they don't say it won't happen, just they will not host it which is not
Necessarily the same thing, but this year probably is).
Guess that makes the ARSlist the UserWorld 2009,
John,
While neither of the databases are 'bad' each has its own advantages or
disadvantages. The biggest advantage of using MS-SQL is that if you do not have
a dedicated DBA, most administration tasks on MS-SQL are doable by a non DBA
with some knowledge of how it all works. Also by default the
I will be out of the office starting 06.01.2009 and will not return until
08.01.2009.
Service Desk: Janker August
Remedy CAS ITSM7 - Specialist: Janker August
Remedy SIMS General: Janette Galvan-Diaz
SIMS+ITSM7 (Remedy) Categories and Group Change Management: Janette
Galvan-Diaz, August Janker
H
Developers and DBA's,
I need your opinion on which database softwares would be better suited
to have the Remedy AR System 7.1.0 and the entire ITSM Suite 7.0.3
installed in. I am not partial to either database software's for I have
used both before but never in a multi-server clustered and rep
Actually, the Subject line gets populated with the form's Current View
name. For instance, if your schema name is SHR_ApplicationSettings,
and View1's singular Alias is "Application Setting", then the Subject
of the email will be "Application Setting". If you opened it in View2
and it's singular
The ARSystem Email Messages form will automatically parse and submit
tickets if the format of the incoming email is as follows:
char-set: windows-1252
#
# File exported Tue Jan 6 09:04:16 2009
#
Schema: Some_Form
Server: SomeServer
Login:
Password:
Action: Submit
# Values: Submit, Query
Format:
Simple. Do a SQL Count first, using the same qualification as your
statement but written as:
SELECT COUNT(*) FROM ..
Then have an Active Link trigger if this number is greater that 1.
On the Open Window, use the qualification statement and have the
Window Type set to Modify and the Display
They are certainly compatible (User 6.3 vs 7.1 Server)...with one
annoying exception: your forms and code will ALWAYS cache. That's
right...each and every time you open a form using User 6.3 on a 7.1
Server installation of Remedy ARS, it will overwrite the existing arf
and arv files. Fun times.
Perfect. Thank you very much.
Aravind
On Tue, Jan 6, 2009 at 5:30 PM, Shweta Dhaneshwar
wrote:
**
Hi Aravind,
You can specify the mode in the URL
http://
/arsys/servlet/ViewFormServlet?form=&server=<
server>&mode=Submit&username=&pwd=
Regards,
Shweta
From: Action Request S
Hi Aravind,
You can specify the mode in the URL
http://
/arsys/servlet/ViewFormServlet?form=&server=<
server>&mode=Submit&username=&pwd=
Regards,
Shweta
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sreenivas, Aravind
Sent: Tuesday,
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