I forgot to say this tests are made on ITSM 7.0.3 in DB Oracle 10
On Tue, Jun 9, 2009 at 7:07 PM, Ana Leal abcl...@gmail.com wrote:
Hi list.
I'm making some tests concerning the Assigned Group on Change Requests.
The last test I took is concerning the Earliest Start Date field.
According to
Hi,
We are trying to update asset records and one of the fields we need to
import value into is a currency field. We are using Remedy import tool
and have tried to import with values: 0.00, 0, 0.00 AUD to no avail...We
are always getting error that the imported value is not a correct value
for
++
Please Read The Disclaimer At The Bottom Of This Email
++
Hi,
We have the same issue here.
I never had time to report or investigate it, but suspect it is caused by the
way fields are
thanks Joe for the additional info.
--- En date de : Mar 9.6.09, Joe DeSouza joe_rem...@yahoo.com a écrit :
De: Joe DeSouza joe_rem...@yahoo.com
Objet: Re: Re : AW: RESOVLED Re: Long Time Saving Active Link
À: arslist@ARSLIST.ORG
Date: Mardi 9 Juin 2009, 18h27
**
Another tip for the save
Hi 권민석, (long live cut paste)
After you save a workflow object, the server will re-cache its objects
causing disruption to any connected users. Depending on the amount of memory
and the amount of forms and workflow on your server, this can be for a
significant amount of time.
This is just one
Hi Michiel Beijen
Thanks for your help.
This Server is on production. And Development Cache Mode is on.
We are importing workflow objects Because of this hang problem.
But Hang problem happens in that time too.
I don’t know what is the solution.
How is it in your case?
I see - are you really sure that Development Cache Mode is on? You'd have to
restart the server after setting the checkbox in order for the setting to
take effect. But as I mentioned, you will be experiencing other kinds of
performance issues - maybe the one you mentioned - if you are running
I will be out of the office starting 10.06.2009 and will not return until
15.06.2009.
I will work on your email after my return.
In urgent cases, please contact the Service Desk.
HP Service Manager, Asia Support, Reporting, Training: Christoph Sommerlik
Nafta Concerns: Janette Galvan-Diaz
Hey folks,
This up coming weekend our entire environment will have new IP addresses
applied. What concerns should I have with this initiative? The host
names and all the aliases will remain the same.
ARS 6.0.1 on HP-UX
ARS 6.3 on Linux
Midtier 6.01 on AIX
Oracle 9.2.x and 10.2.x
Hi all,
Thanks for the replies on this and i've managed to set up a simple form on 2
different Remedy servers that i , PUSH the data out and receive the ticket
number back onto the originating form.
So, the first thing i see is a very slight delay in the update or error message
coming back so
Hi,
As you say, this is a synchronous solution, so the filter does wait
for the response.
Regards,
Jarl
2009/6/10 Sean Harrodine sean_rem...@yahoo.co.uk:
**
Hi all,
Thanks for the replies on this and i've managed to set up a simple form on 2
different Remedy servers that i , PUSH the data
ARS 7.1 patch4
Oracle 10g
Solaris
I am not sure this is an OT subject or not.
We have a form in Remedy that has a selection filed with the following custom
enumeration values:
* 0
* 1
* 2
* 4
* 8
* 16
* 32
* 64
*
Reconfigure the load balancer and the ar.conf file of all the servers behind
this load balancer would be the first thing that would come to my mind if a
server is behind a load balancer and its IP is being changed..
Joe
From: Brickell, Scott
If you are using the imbedded Archiving solution for AR System and you are
doing an Archive Type of 'Copy to Archive', then creating a join does not make
since because the data would still be in the original data form, so no need to
a join. However, it you are doing a 'Copy to Archive and
Tim,
I will give you an account of what I have been through. We did the same thing
as you going from 7.0 to 7.1 and we have 6 different environments that I did
this on. It really depends on how you did your customizations because when a
AL comes in from the patch it will overwrite what is
Thanks for the info Chris. I would assume we would do the archive to
delete from original. What is the value of archiving, but not deleting?
(maybe I'm missing something). Wouldn't it still search all the data in
the original form if it weren't deleted?
Pruitt, Christopher J
What do you see when you look at the WSDL? A Selection list in Remedy
should show up as a String in the XML with a list of possible
enumeration values. Are your custom values in both the Selection and
Alias in the Admin tool?
Fred
-Original Message-
From: Action Request System
Sean,
There is a 202 HTTP Result Code available for use in those situations
where an immediate reply may not be available/practical. 202 means the
data was received, but the result will be coming in a later message. The
problem with using this type of interface is keeping track of everything
We are in the process of trying to stand up a 7.5 non-production
environment. We are running ARS 7.5P1 on Solaris 10 with a remote
Oracle 10gR2 database. We are running the ITSM 7.5 Suite of Products.
We have the 7.5P1 Mid-Tier installed on a Windows 2003 SP1 Server
running IIS6 with Tomcat
Dear List,
We are considering an operation that will mean adding 50 display-only fields to
a form. This means that the system will need to gather info on each field
before it can display a record.
About how long would that take, and would there be any benefit to making the
fields hidden?
I see no value in not deleting from the original source. I know that
option is available but I could never understand why you would want to
do that. I am sure there are some who could justify it. We just don't do
it. We delete from Source after coping to the Archive.
Christopher Pruitt
Hi,
Does anyone has experience using iWave for integrating incident/change with
other change/incident products. (ITSM 7.1 in place)
Thanks in advance.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
Hey Roger,
What does WSDL file indicate?
Thanks
Chintan
--- On Wed, 6/10/09, Nall, Roger roger.n...@t-mobile.com wrote:
From: Nall, Roger roger.n...@t-mobile.com
Subject: OT:Web Services
To: arslist@ARSLIST.ORG
Date: Wednesday, June 10, 2009, 7:08 AM
**
ARS 7.1 patch4
Oracle
That's a real guess, but it could take anywhere from 1/2 a second to
several seconds depending on what you have to do to fill each field.
(and if they are lookups is the data indexed for the lookup)
Also are you going to fill them by client side Active Links or serve
side Get Filters?
Fred
Hi i got experience in integrating iWave with our custom built Incident and
Request management .Let me know how i can help .
On Wed, Jun 10, 2009 at 9:09 AM, Nicky Madjarov nmadja...@verizon.netwrote:
** Hi,
Does anyone has experience using iWave for integrating incident/change with
other
Hi All,
Is there a way to run cmdbdriver script in debug mode. We are using 1.x version
of CMDB.
Thanks
Atul
___
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Kaye,
You don't say what format your load file resides in. Also, if you are trying
to send data with $ characters, I believe you will have a problem. You
should import numeric fields with 2 decimal points (cents) - which has worked
for me in the past.
Ron Fariss
AIG Global Services
Service
Kay, I noticed the same problem in 6.3. The workaround (I won't call it a
fix) was this:
1) Create a character field in the form into which you are importing the
data, or identify an existing one that isn't being used.
2) Create a Filter that fires on Merge that moves the data from the
Hey Greg,
For Solaris you need to set LD_LIBRARY PATH which should have all the .so
files. these files can be found in Remedy Midtier for solaris.
Thanks
Chintan
--- On Wed, 6/10/09, Hale, Greg greg.h...@siriusxm.com wrote:
From: Hale, Greg greg.h...@siriusxm.com
Subject:
We are looking at getting some paging and Texting software to integrate with
remedy. I wanted to know what software people here have used and good and bad
stories?
Kevin Begosh, RSP
301-791-3540 Phone
410-422-3623 Cell
Hi Guys,
Kaye resolved her problem. Currency fields are generally ugly and poorly
thought out. To import them she had to build an appropriate string with
x'04' separators as in the following (edited) conversation:
Cheers
Ben Chernys
www.softwaretoolhouse.com
From: Kaye Bernales
We just completed patching production from ITSM 7.0.03.007 to 009 last weekend.
I rehearsed this on development several times, and the key is to identify all
of the things that you will have to do afterwards on your test runs, and have
them in a checklist with supporting def files beforehand.
Hi,
the problem is the Development Cache Mode. Turn it off and you wouldn't see
these server hangs any more.
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Michiel Beijen
Gesendet:
Good morning,
I was wondering what you all view as the best practice for dealing with assets
that have been stolen, in as much as tracking that in Asset Management. How do
your companies deal with this?
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
5444 Westheimer Rd. Houston, TX
Hire a consultant that has done it before:)
On Wed, 10 Jun 2009 10:55:59 -0500, strauss wrote
We just completed patching production from ITSM 7.0.03.007 to 009
last weekend. I rehearsed this on development several times, and
the key is to identify all of the things that you will have to
We tried to use it to import into our CMDB, and after a while we got it
working. We are no longer using it. It's far inferior to EIE, in my opinion,
especially since you have to do .NET development just to map fields between
applications.
Shawn Pierson
From: Action Request System discussion
I generally sell...err...I mean look for them on eBay. [?]
Seriously, though, from an accounting standpoint they have to be written
off, so I would involve your accounting department in this discussion, to be
sure that you are tracking them the same way they are, which might come in
handy during
When we were using ITSM 5.6 and Asset Management 5.6 we had added a status
option to AST:Asset and AST:Component of Stolen and trained our users to use
that to indicate that the Asset was stolen.
Now that were are on ITSM 7.02 with CMDB 2.01 we were advised to shy away from
any changes to the
Eric,
Thank you for a GREAT idea! Put the field on an un-used view.
Frederick, what we are doing is creating a change log showing who changed what
fields and when. So On Modify a filter queries the database to get the
present values, and write these into the disply-only fields. There is a
Do a search in the guides for 'Audit':)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin
Sent: Wednesday, June 10, 2009 10:38 AM
To: arslist@ARSLIST.ORG
Subject: Fwd: RE: How long does it take to display a
That would make a lot of sense if the consultant had done your customizations
for you. Otherwise, not quite so much.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action
We created 2 standard locations/sites called LOST and STOLEN. We start with
moving the assets to one of those sites once the asset is reported. We then
process the item through the security protocol which varies with the class of
the device. General the LOST/STOLEN process are document in
The way I understand workflow caching is that with Dev Cache Mode off user
operations have a higher priority over admin operations. Admin changes will
wait behind user activity for a good time to make the change/recache (not
sure on the exact logic of finding a good time). With Dev Cache Mode on
We're contemplating archiving as well. I am considering a Crystal report on
the main form with a subreport on the Archive form showing the records that
meet the original search criteria.
Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information
Hello out there.
If you happen to be looking for some BMC Remedy custom or ITSM work
and normally go through a large company to find resources, consider
bringing me in direct, we both win. I have some friends that are really
really
good too.
[ITSM version 4 on, ARSystem version whatever, CMDB]
This looks like it may be the best option for us as well. It's simple and
seems to make sense since the location really did change.
We also have no tie between our financial system and Remedy at this point, and
the only part we are looking at integrating at this time are related to
purchasing
All,
I wanted to make everyone aware of an anomaly I found with the menu
qualifications in the the Operational/Product tiered menus attached to
the HPD:HelpDesk form in Incident Mgt v7.5.01. The qualifications, used
in the Incident Mgt v7.5 menus to pull in the menu values from Company
Module
Hi,
Justification is very simple: you need to have the data you are reporting on in
one form (main or archive), so if you have last 90 days report these records
better be in one form, otherwise life could be quite complicated.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust
Just FYI, I'm not ignoring this... I can verify that at least one part of
Atrium Core - the Atrium Registry - will not support Tomcat 5.5.
There's a reference to this in the Install Guide, page 46:
Table 3-6: Worksheet for BMC Atrium Web Services Registry (2 of 3)
[...]
Note: Because Tomcat
Great, thanks for update David
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Easter, David
Sent: Wed 06/10/09 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Does CMDB 7.5.00 support Tomcat 5.5 ?
Just FYI, I'm not ignoring this... I can
Did you open a ticket with BMC?
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
From: Bilinski, John [mailto:john.bilin...@usdoj.gov]
Sent: Wednesday, June 10, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Cc: Begosh, Kevin
Subject:
David, I think we would be fine with knowing that any one version of Tomcat
will work with all things 7.5, regardless of which version of Tomcat that
is. But if it's v6, then that, not 5.5, should be part of the installer.
Rick
On Wed, Jun 10, 2009 at 12:49 PM, Easter, David
I created a filter for our homegrown assets form. Whenever someone
modifies the record with a status of Stolen or Missing, it notifies our
property custodian - just in case the item becomes found. The
custodian can contact the last-modified-by to determine the item's
status.
The
Fred,
We have Text in the Admin tool for the actual and alias values. The numbers are
the ID Enumeration. It is the ID Enumeration values that they want to see which
is what we thought they would see because that is what is stored.
Roger A. Nall
Manager
Service Assurance/National Applications
**
I suppose you could add a status reason under the End of Life status for "Stolen." I believe the industry term, though, is "Shrinkage."--- On Wed, 6/10/09, Rick Cook remedyr...@gmail.com wrote:
From: Rick Cook remedyr...@gmail.comSubject: Re: Dealing with stolen AssetsTo:
That second half made me laugh... :-) Thanks!
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.7763 (phone)
tony.worthing...@kohls.com
www.kohls.com
From:
Louise Van Hine lvanh...@yahoo.com
To:
From: SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org
To: arslist@ARSLIST.ORG
Sent: Tuesday, June 9, 2009 11:41:08 PM
Subject: Re: Archiving and reporting/searching?
**
What would you use as the join critieria?
jham36 jha...@gmail.com
Sent by:
What the web service publishes is the text in the actual values for
selection lists, not the enumeration IDs. You can see it in the WSDL
tab of the web service.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall,
All,
I confirmed this issue with BMC and they submitted a Defect ticket on
this issue. Hopefully they will resolve this issue hopefully in the next
release and/or patch for ITSM 7.5.
From: Bilinski, John [mailto:john.bilin...@usdoj.gov]
Sent: Wednesday, June 10, 2009 12:59 PM
To:
What always worked for me, is to import with an additional zero to the end,
like this: 123.95 USD 0. That's *a lot* simpler than using additional
workflow. In this example, the 0 is the epoch value for the currency
conversion date. If you are not using other currencies and the conversion
functions
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