Patrick,
A bit strange that SQL logs wouldn't show you anything. Filter logging would
show you information only if you have MERGE filters defined for that form where
you are importing records..
Joe
From: Shelston, Patrick patrick.shels...@mtsallstream.com
There are many issues to consider:
As Patrick points out, you will lose tech support, upgrades, patches, and
replacement keys.
As David points out, there are some gotcha's with selectively removing
support. For example, anything you drop from support will require a purge
form. (Yes,
Not to sound too much like a troll and hence be held in ill repute, but
the whole language of 'retroactive payments' and 'interest surcharges'
sounds absolutely obscene, doesn't it?
One more reason to use an application suite or technology that better
fits whatever project is at hand. Sometimes
Concerning the Third party support is now totally dependent on BMC to say
yes or no on that one.. and Last I heard was since Jul of last year, none
have been approved..
I wonder if anyone knows of a case dispelling this information?
On Sun, Jul 19, 2009 at 12:03 PM, Bing b...@itm3.com wrote:
**
Im using SLM 7.1 Patch 1 and having some trouble with SLM
notifications.
Can anyone get the OOB Templates to work? Do they require some
manipulation to make them work?
Also ive created a custom notification to email members of a support
group when a service target is breached. Ive set a temp
HiI have been using SLM OOTB since around December without any major problems.
For the normal notifications I did not have to do any manipulations.Maybe if
describe the problem in a bit more detail I might be able to help you.Make
sure that the group name is the same in your field as it
If I use a Template for my notification e.g Assignee Group Manager. i
believe that the way this is supposed to work is it looks at the
Assigned Group and notifies whoever has the the Incident Manager
Functional Role for that Group. These do not work at all.
Do you mean CTM:Support Group
One caution - if you use the templates, you can only have one action per rule,
even though there are several action templates. They all write a temp value to
exactly the same field in the Incident form, so if you specify 4 actions like I
did the first time, only the last one is performed since
Sorry I created the notifications rather than use the template ones. My
apologies.Regarding the group names I meantsomeone in our system had created
the group names with the same name as the id, so for example if the group id is
91 then the group name was the same but the long group name
Thanks for the info.
Also I was wondering how many groups you can notify in the Email
Action? It seems you can only put one group per line. E.g in the To
field this will only take one variable.
___
UNSUBSCRIBE or access
Hi,
We're having problems with the Remedy 7.5 Installation using a Sybase
DB. We contacted BMC Support and pointed us to a defect in AR System
7.5:
SW00317531 The pre-created database feature for Sybase is not supported
in AR System 7.5.00. (from Release Notes with Known Issues dated Jan
2009)
What do you mean the name of the group has to be the same when you do
the assignment? It seems to work for some groups when I pass the
GroupID to the Email Action for some groups but not others. Our groups
are named like this
Group ID = 1000
Group Name = 1000
Long Group Name = Tier 1-Tier2-Tier3
12 matches
Mail list logo
