Hello Listers,
This is a sanity check to make sure I'm not duplicating OOTB
functionality
I need to audit people raltionship to CI (that is who
related/unrelated who to/from a CI in what role) and display
information in Asset Management AST forms for relevant CI.
The plan was
But still the permissions are done on the server level, so when
changing permission on a field and/or form you does not need to
recache mid-tier.
(at least not for the SOAP part, you got this error: ERROR (332): You
do not have write access (at create time) to field..)
On mid-tier you may see the
Hi Listers,
I am working on email notification. In the email messages the default
outgoing messages are send by the plain text with the message in the tab
Plain text in AR System Email Messages form. How can we make this message
appear in the tab HTML forcefully in the AR System Email Messages
Marcelo/Rick,
I am running CHM 7.0.3 p7 and have multiple approval phases working.
For close down (and for all the other phases), I ended up setting the OOB
phases to Offline and creating my own. We have multitenancy set but only 1
company. I created new approval phases that are specific to
I too have set up close down approvals by disabling all of the OOtB approval
processes and implementing my own. The requirement given was to have close
down approvals only occur on Emergency changes, so I set that up with no issue.
The only problem I have with approvals at this time is that
I need to amend the last portion of my statement. The field label should be
Approve if Risk no = sign.
So in my mapping, all changes with Risk 4 or higher needs a certain approval.
So in the approval mapping form, the value for the Approve if Risk is set to 3.
Tauf Chowdhury | Forest
I added the permissions to the underlying form. No joy.
The only common point I can find now is the two forms (that will not
give back a newly created ticket number) also send emails on ticket
creation. I'm hesitant to dig around inside the AREmail forms, changing
permissions.
Since I can
Shawn, Tauf,
The only difference I gather is that ya'll have setup your own approval
processes. I read somewhere that if you create one process, the system will
automatically create the other 4 processes; is this correct?
Also, if I implement my own approval processes, the pain would be that I
This is funny. Look at KineticData's job listing: ( The last line ) LOL
http://www.kineticdata.com/AboutUs/Careers/bmc-remedy-developer.html
We are currently looking to hire a full-time BMC Remedy Developer in our Saint
Paul, MN office. This person would be responsible for helping to
That's important because it is:
* A consistent -70 degrees Fahrenheit (OUTdoors).
...or maybe I am remembering that January I spent in Brainerd, MN at Camp
Ripley.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
How can anyone stand the temperature that cold and the beer that bad?
One of the two should at least tolerable.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Wednesday, January 13, 2010 10:06 AM
To: arslist@ARSLIST.ORG
BTW, this also works in ITSM 7.5.1 properly
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Rick Cook [remedyr...@gmail.com]
Sent: Monday, January 11, 2010 1:58 PM
To: arslist@ARSLIST.ORG
Subject: CM Process
I have figured out the problem. There was a Run process action I had
inadvertently bypassed. All fixed now.
Rick
-Original Message-
From: Guillaume Rheault guilla...@dcshq.com
Date: Wed, 13 Jan 2010 16:49:13
To: arslist@ARSLIST.ORG
Subject: Re: CM Process Flow Bar
Thanks for the heads up
One more reason to avoid being on the bleading edge of the ITSM apps
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Tommy Morris [tommy.mor...@radioshack.com]
Sent: Tuesday, January
Manu,
You didn't mention the version of the AR System you were using. However,
looking at the set of active link firing conditions you tried, I am going to
guess that you are on AR System 7.1 or earlier.
Why? Well, in the 7.5 release, there was a new firing condition added for
active links On
Exactly, it makes for interesting project meetings when you have to
announce that you development team lost 16 hours of work after you were
adamant that the custom fields would not be removed but may have to be
re-aligned on the form. I sure am glad that my boss is forgiving.
From: Action
Rick,
I think I may have figured out why my close down approvals weren't firing (need
to further test to be 100% sure). When looking at the rules for Change Level -
Close Down (under AP:Administration) I noticed that each rule has a criteria of
'Assignment Availability' = Yes AND... I checked
And this is why I have been a strong proponent of BMC providing us with
detailed release notes, so that we can know what to expect when our bosses
ask us what the effects will be of an upgrade. Some product managers at BMC
get this more than others. This is also a case where not having access to
You make excellent points Rick.
If the upgrade breaks because of the BMC installer, and management has no
confidence in the Remedy administrator (be it employee or consultant), the
reputation of the administrator is damaged and BMC cannot repair that easily.
On the other hand, the company will
Ok so I have figured out how to get my close down approvals to fire. Now the
issue is the following:
The close down approval only start IF status=Completed and statusreason=Final
Review Required.
What I would like is for users to be able to select successful or successful
w/ issues AND have the
Thanks to everyone's input on this. The problem was due to the
SessionID ALs for the KMS:Main and HPD:HelpDesk forms. We put the RunIf
stmts back to how they were and haven't been getting timeouts.
Jim Nowak
Infrastructure Tools
OfficeMax Inc.
630-864-5366 w
630-414-0193 c
-Original
I couldn't agree with you all more. I suppose that's why they always say to
take a database backup before performing patches and upgrades...
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, January 13, 2010
Again excellent points - in fact I've had to get to the point of telling
customers that for a Completely firm quote (for the patch X install lets
say) - we first need to do a Trial and Analysis of the impacts - and
provide the bullet list of such types of items, etc. Including things like
java
Over the years I've seen some versions of the client and runmacro
executable return the entry-id to stdout.
And I've used this value, from stdout in my scripts. But then a new
patched or version would arrive that would not behave the same.
Seems I'd always have to eventually, include
Issue Details:
Is there a way to set the nologging option on the Remedy Archive tables when
the Remedy archival process is running to disable the Oracle Archiving logging?
We need to ensure that it Oracle doesn't generate Oracle archive logs for the
Remedy Archiving table when we are pushing
You need to find out the schemaid in the arschema table related to your form.
Once you do that, you need to issue a sql statement through SQL Plus, Toad or
SQL Developer, like this one
SQL alter table T12345 nologging;
Guillaume
From: Action Request
This will not have any effect.
see http://www.orafaq.com/wiki/Nologging_and_force_logging
ARS does normal update's, insert's or delete's and this is always logged in the
redo-logs.
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
This is true if the instance or the tablespace has been configured to force
logging.
Otherwise it should work.
have you tested this scenarios?
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Conny
I am basing my approvals off Risk. I was just informed that we have 9
risk levels. Is there an easy way to add new risk levels? I know risk
is intergrated into the Calendar and the Change Risk Selection.
___
UNSUBSCRIBE
NOLOGGING can be used to minimize the amount of redo generated by Oracle. Only
the following operations can make use of nologging:
SQL*Loader in direct mode
INSERT /*+APPEND*/ ...
CTAS
ALTER TABLE statements (move/add/split/merge partitions)
CREATE INDEX
ALTER INDEX statements
I believe the OOB number for risk levels is 5. Not sure if you can add any
more; the back end calculations for risk levels can get pretty intricate!
Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tricia
Sent:
Here's a little gem I found in my collection of docs that has to do with Risk
and how it is calculated and derived in CHM 7.0.3. Enjoy the read everyone!:
* In the Derived Risk Factors Template for the Risk Factor Type option
Derived Rating there are 5 choices available in the Field Name
Thanks, Tauf! This is excellent information.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, January 13, 2010 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Regarding Risk in Change
Hi Lyle,
How to enable Email notification for the change releases that are assigned to
one group.
Version 7.1
Patch 003
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455
From: ITN (Amanullah Bashir
Hi Lyle,
Please provide guidance regarding SLA escalation of IT Service desk for
incident management console and change request console
First level escalation - Geji
Second level escalation - Davison
Thanks Regards
Amanullah
Software Consultant
IT Application and Enterprise Management
Hi All,
HAving an issue where the Reported Date from the INcident form doesn't contain
any values. Any idea why is this happening? And also, does BMC have docos for
Reported Date field?
Thanks!
gabud
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